As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands.  This is a 14 month fixed term contract.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our AUNZ Marketing team's mission is to engage priority audiences through impactful and relevant marketing programs and events to drive growth in the adoption of Stripe’s solutions. Marketing is a sales-aligned team, partnering closely with our Go-To-Market organisation, including Sales, Sales Development, Solutions Architects, Partnerships, and others.

This role leads our Startup marketing program and partners with our Startup Go-To-Market team, supporting venture-backed and bootstrapped startups and investor communities across AUNZ.

What you’ll do

This is a Startup field marketing role with a strong ecosystem and community focus. You will be responsible for building on Stripe’s reputation to increase Startup’s consideration of Stripe, build Startup communities with Stripe and drive pipeline and revenue growth across Stripe’s Startup segment by combining demand generation, account-based marketing, and community-led engagement with founders and operators, as well as their investors and partners.

In this impactful role, work closely with Sales, Startup Partnerships and cross-functional partners to define and execute Startup-focused marketing strategies that generate high-quality leads, build pipeline, and accelerate revenue growth.

You will:

• Spearhead Stripe’s AUNZ startup marketing and community strategy, creating and delivering programs designed to engage founders and operators
• Define and execute Startup marketing strategies and field programs that generate pipeline and revenue across Startup accounts.
• Design and deliver programs that combine thought leadership, ecosystem engagement, and demand generation to support customer acquisition and expansion.
• Partner closely with Sales to identify strategic opportunities within target accounts and run coordinated marketing initiatives aligned to territory and account plans.
• Experiment with new ways of engaging startup communities, leveraging best practices from both within Stripe and the broader industry, and sharing learnings across the team to scale what works.

Responsibilities

• Develop and implement a startup audience marketing and ecosystem engagement strategy across AUNZ in collaboration with Demand Generation, Product Marketing, Startup Sales, and Partnerships teams.
• Design and lead community-driven and field marketing programs, including Stripe-hosted events, partner activations, and ecosystem initiatives that drive engagement and pipeline.
• Manage marketing programs with VC firms, accelerators, incubators, and startup ecosystem partners to create valuable community experiences and demand generation opportunities.
• Develop and execute segment marketing strategies and field programs to engage target personas and generate opportunities within existing and new Startup accounts.
• Define and run full-funnel, segment-specific plans including digital marketing, campaigns, ABM, virtual and in-person events, partner/co-marketing, and third-party sponsorships.
• Partner with Product Marketing and Campaigns to create and amplify industry content that accelerates buyer progression and supports field teams (e.g. case studies, playbooks, solution briefs, customer stories, ROI frameworks).
• Partner closely with Sales leadership, account teams, and Sales Development to co-build territory and account plans and ensure marketing programs convert into pipeline and closed business.
• Coordinate with APAC Demand Generation, Partner Marketing, Product Marketing, and regional teams to localise global initiatives for relevance in the AUNZ market.
• Own and report on marketing performance metrics for Startups (lead quality, pipeline contribution, conversion rates, customer growth, and retention), using data and field feedback to continuously optimise programs for scale and efficiency.

Who you are

We’re looking for an experienced startup field marketer who is looking for an opportunity to join a dynamic and fast growing company in an exciting category.  Stripe values results orientated, users first, macro-optimistic and curious individuals who really, really, really care.  If that sounds like you and you meet the following requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of relevant B2B marketing experience in the AUNZ Startup Technology market (including VC and PE partnerships) including specific experience with event management, field marketing, Account-based marketing and multi-touch campaigns to generate demand.
• Proven track record of defining and executing B2B marketing strategies that deliver against funnel metrics and KPIs.
• Strong written and verbal communication skills, including being able to convey complex topics with simplicity
• Experience scaling through/and or leveraging agency and contractor resources.
• Understanding and/or experience with CRM/Salesforce, account-based marketing, events marketing and email marketing tactics and technology

Preferred qualifications

• A startup mentality with a bias to action and the ability to flex in a fast-paced industry and work environment.
• Experience marketing B2B cloud services and/or software solution 
• Superb organisation and project management skills and the capacity to manage multiple complex projects at once.
• Excellent analytical skills with the ability to craft actionable insights from complex data; experience applying AI, large language models (LLMs) and agent-based tools to marketing problems.
• Resourceful, creative and dedicated to achieving operational and creative excellence.
• Experience delivering tailored marketing content and experiences for customer segments spanning from early stage startups to the largest enterprise companies.
• Understanding of the payments, financial technology, and/or ecommerce industries and partner ecosystems, especially the VC and PE investor ecosystem within AUNZ.
• Demonstrated success delivering marketing programs with and through VC firms, accelerators, incubators, and startup ecosystem partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our AUNZ Marketing team's mission is to engage priority audiences through impactful and relevant marketing programs and events, in order to drive growth in the adoption of Stripe's solution offerings. Marketing is a sales-aligned team, partnering closely with the Go To Market organisation, which includes Sales, Sales Development, Solutions Architects, Partnerships, and others. Our team works across all customer segments and at each stage of the customer lifecycle journey. The key segments in our Go To Market organization include Enterprise, Digital Native and Software Platform Businesses, which all fall under the enterprise remit. As a member of the AUNZ team, this is a great opportunity to build and have an impact on the business.

What you’ll do

You’ll be part of the AUNZ Marketing team and be able to craft our enterprise marketing strategy while developing a strong trusted relationship working hand-in-hand with sales teams to drive successful user outcomes. The Enterprise Marketing Manager - AUNZ will develop and execute the enterprise marketing strategy and programs that deliver high-quality leads, sales pipeline, and ultimately revenue.  

Whilst an enterprise playbook exists we want you to be creative in finding new ways of engaging enterprise buyers, leveraging best practices from both within Stripe and the industry more broadly and being experimental in your efforts.  

Responsibilities

• Develop the enterprise marketing strategy and execute field marketing programs across enterprise customer segments (established enterprises, digital native businesses, software platforms) that elevates the Stripe brand, engages our key personas and ultimately generates new opportunities within existing and new enterprise accounts. 
• Define and execute full funnel marketing plans including but not limited to digital marketing, campaigns, ABM, virtual and in-person events, and third party tradeshows and conferences as well as amplifying Stripe brand with users’ voices though case study production.
• Partner closely with cross functional stakeholders including the Asia Pacific Demand Generation team and Partner Marketing to dovetail strategy and plans for the enterprise segment and leverage centralised programs to extend your reach and generate pipeline.
• Own the key marketing business and revenue metrics across the sales funnel (pipeline) and customer growth and retention and track, measure, and communicate program results, continually optimising for efficiency and scale.
• Build an optimistic and strong partnership with the sales organisation that includes joint strategy and planning with leadership, account and territory planning with sellers and joint business development with sales development representatives to ensure feedback and improvements are continually applied to future planning cycles. 

Who you are

We’re looking for an experienced enterprise field marketer who is looking for an opportunity to join a dynamic and fast growing company in an exciting category. Stripe values results orientated, users first, macro-optimistic and curious individuals who really, really, really care.  If that sounds like you and you meet the following requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of relevant B2B marketing experience in the AUNZ Enterprise Technology market across multiple customer segments including specific experience with event management, field marketing, Account-based marketing and multi-touch campaigns to generate demand.
• Proven track record of defining and executing B2B marketing strategies that deliver against funnel metrics and KPIs.
• Strong written and verbal communication skills, including being able to convey complex topics with simplicity.
• Experience scaling through/and or leveraging agency and contractor resources.
• Understanding and/or experience with CRM/Salesforce, account-based marketing, events marketing and email marketing tactics and technology

Preferred qualifications

• A startup mentality with a bias to action and the ability to flex in a fast-paced industry and work environment.
• Experience marketing B2B cloud services and/or software solutions.
• Superb organisation and project management skills and the capacity to manage multiple complex projects at once.
• Excellent analytical skills and the ability to craft actionable insights from complex data.
• Resourceful, creative and dedicated to achieving operational and creative excellence.
• Experience delivering tailored marketing content and experiences for customer segments spanning from early stage startups to the largest enterprise companies.
• Understanding of the payments, financial technology, and/or ecommerce industries and partner ecosystems.
• Demonstrated success delivering marketing programs with and through consulting and technology partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Technical Account Management Support and Services team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe.

What you’ll do

Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of TAMs who are motivated by improving the lives of Stripe’s user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization. They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management. 

Responsibilities

• Responsible for delivering exceptional user experience for Stripes most strategic users
• Lead a team of highly experienced TAMs, building an measurable operation which delivers strong operational results for users
• Work directly with our largest users’ leaders as a thought partner for key initiatives and expansions
• Partner closely with senior stakeholders across product, engineering, go-to-market and support
• Invest in leading & growing a great team and culture, where both new and tenured Stripes can thrive 
• Obsess over delivering incredible user experiences
• Run this business to successfully deliver revenue, user experience, user value and scalability goals for the users and Stripe
• Setting the segment strategy, thinking globally about metrics and driving clear accountability for the business. Own the P&L.
• Partner closely with global leadership to grow the business in a scalable way, optimizing for user experience and balancing that with efficiency
• Lead the way on user experience for Stripe’s Enterprise users, determine what excellence looks like and scale it beyond strategics
• Build a coaching culture that unlocks Stripes’ potential, remove roadblocks and elevate opportunities that will enable the business to scale more broadly
• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments
• Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies)
• Experience in finance, fintech
• Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact
• Excellent written and verbal communication skills
• Strong sales revenue growth and/or operational background and a track-record of making data driven decisions
• An ability to execute on and deliver complex operational projects involving multiple stakeholders

Preferred qualifications

• Experience with fintech SaaS products and/or Payments industry
• Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record
• Proven ability to scale a technical services or technical support team in a high-growth environment
• Experience with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
• Familiarity with SQL and comfort building basic queries and modifying more complex ones

As a Senior Business Development Representative (BDR) at Recorded Future, you will drive pipeline growth across enterprise accounts in Australia & New Zealand, working alongside our APJ sales team.

You’ll partner with Account Directors to engage senior decision-makers, open doors into new organisations, and create new business opportunities. This is a high-impact role with a career path into Account Director positions.

At Recorded Future, you’ll build a strong foundation in Threat Intelligence, understanding how cyber threats, geopolitical events, and emerging risks impact organisations, and use those insights to have more meaningful conversations with security and technology leaders. You’ll learn how to connect external risk to business impact and decision-making, with exposure to how organisations monitor and respond to cyber threats.

What You’ll Do:

• Outbound Prospecting: Identify and engage senior stakeholders within target accounts using a thoughtful, multi-channel approach (phone, email, LinkedIn)
• Inbound Follow-Up: Engage and qualify marketing-generated leads from events, webinars, and campaigns
• Meeting Generation: Consistently book high-quality meetings into key accounts, aligned with Account Director priorities
• Pipeline Creation: Ensure meetings convert into qualified opportunities and contribute to revenue pipeline
• Account Collaboration: Work closely with Account Directors to prioritise accounts, map stakeholders, and develop targeted messaging and outreach strategies
• Discovery: Run effective first conversations to understand challenges, qualify interest, and secure next steps

What You’ll Bring:

• 2+ years of outbound BDR/SDR experience in SaaS or technology sales
• Track record of hitting or exceeding activity and pipeline targets
• Confidence engaging with senior stakeholders (Director level and above)
• Strong communication skills, clear, concise, and professional
• Highly motivated, coachable, and eager to grow into an Account Director role
• Experience with Salesforce, Outreach, ZoomInfo, and LinkedIn Sales Navigator
• Passion for cybersecurity and a clear ambition to build a career in technology sales
• Must be based in Sydney or Melbourne, with ability to attend the office at least 2 days per week
• Willingness to travel internationally and attend marketing events across Australia, as required

#LI-Remote

We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as Senior Account Manager. As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers. As an Associate Account Manager, you will be focused on building strong relationships with your customers as a customer advocate, driving adoption through value, consumption growth, and ensuring retention. You will collaborate with Technical Specialists, Field Sales, Support, Product, and Engineering to strategise and plan customer engagements. You will provide use case recommendations, share your product expertise through custom demos and presentations, and help onboard and enable customers on the Branch platform.

You will have a passion for problem-solving, building relationships, and customer engagement.

As a Senior Account Manager, you’ll get to:

• Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
• Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
• Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
• Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
• Build compelling demonstrations, presentations, and business value documents
• Identify and resolve business issues
• Assist and support with technical issue resolution
• Accelerate adoption, manage engagement, and lead value creation

You’ll be a good fit if you have:

• 5 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
• Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
• Experience supporting customers with cloud-based SaaS solutions
• Problem-solving skills around business and technical product questions
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
• Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
• A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
• Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
  
  
  This role is 100% remote in Melbourne/Sydney/NSW. This role is not eligible for remote work in any other location. This role does not qualify for visa sponsorship.
   

So, what’s the role all about?

The Technical Account Manager (TAM) serves as a trusted advisor to customers, ensuring their success with NiCE solutions. This role combines proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives. The TAM builds strategic relationships across client organizations, influencing tactical activities to deliver service excellence.

You will act as the primary liaison between customers and NiCE’s support teams, managing escalations, resolving critical issues, and driving best practices. As part of the Support Management Team, the TAM focuses on technical communication, escalation management, and continuous improvement.

How will you make an impact?   

• Develop deep expertise in NiCE solutions and related third-party integrations for assigned accounts.
• Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.
• Serve as the first point of escalation for process issues unresolved through standard channels.
• Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.
• Build strong relationships with customer technical teams and management stakeholders.
• Identify adoption barriers and collaborate with NiCE and customer teams to maximize solution value.
• Implement and maintain account-specific practices aligned with the global TAM operating model.
• Oversee the transition from Client Services to Support, ensuring documentation, sign-off, and readiness for ongoing success.
• Act as backup for Support Managers when required.
• Mentor and coach technical engineers.
• Advocate customer needs to Product Management, R&D, and other internal teams.
• Lead root cause analysis and best practice sessions with customers and internally.
• Participate in on-call rotations and occasional travel as part of a 24x7x365 support organization.

Have you got what it takes?

• Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Knowledge management expertise.
• Experience with generative AI in the customer service domain is a plus.
• IVR/Routing/ACD/Workforce Management experience preferred.

You will have an advantage if you also have:

• Exceptional organizational and communication skills.
• Strong analytical ability to influence decisions using data.
• Proven prioritization and decision-making capabilities.
• Ability to meet deadlines while maintaining quality standards.
• Excellent problem-solving, customer service, and interpersonal skills.
• Comfortable working with diverse teams and all levels of management.
• Self-directed and effective in time-sensitive environments.
• Flexible and adaptable to evolving business needs.

About The Role:

Responsible for building and managing the relationship and strategic objectives of the Alliance partnerships with the key objective of achieving the bookings targets.  This individual should have experience working with Vendors, including joint go-to-market and selling with and through this route-to-market. This role is responsible for establishing and growing Veeam’s partnership with the nominated alliance partners across ANZ. In addition, they will be accountable for accelerating the adoption of Veeam technologies into the partner’s solutions and Cosell to  existing accounts.

What You’ll Do:

• Drive Veeam Bookings through Marketplace and Cosell Route to Market
• Focus on pipeline conversion to wins
• Develop and support close plans for top opportunities
• Support pipeline growth activities, marketing and target account penetration planning
• Establish a reporting cadence for Pipeline, Bookings, and Must Win Opportunities
• Collaborate and communicate across local and regional teams to optimize collaboration and bookings
• Understand and communicate Veeam’s “Value Prop” as it relates to the nominated Alliances  go to market, offerings and services
• Create compelling messaging and engagement to position Veeam as #1 Solution for new and existing offerings
• Develop and build relationships with the Alliance to grow the Veeam business
• Drive sales growth strategies and results on a ANZ basis by influencing and securing mindshare and positioning with various teams
• Develop and lead a predictable and effective partnership cadence with the alliances: enablement/training plans, competitive updates, roadmaps, go-to-market
• Develop and lead training and enablement strategy and plan with each alliance to establish and grow Veeam expertise within the technical and sales communities
• Facilitate collaboration between Veeam, channel partners, and Veeam Alliance Partners to optimize solutions and offerings for end users

What You’ll Bring

• Understanding of how to work with Microsoft and AWS
• Proven sales performance
• Knowledge of cloud data management, virtualization, and storage technology
• Ability to define an create a winning Sales Strategy
• Ability to Build Influential Partnerships - executive relationships and influence senior executives
• Ability to create and execute on business plans
• Ability to create and deliver go-to-market initiatives
• Ability to drive projects related to business development opportunities
• Ability to adapt to changes in roles and responsibilities
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter
• Cross team collaboration and motivational skills
• Analytical thinker with proven ability to metric and govern
• Minimum 10 years of experience in Technology Sales – Enterprise Accounts - Global System Integrator and Strategic Alliance is a plus

What You’ll Get

• 20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance and income protection during illness or injury
• Annual wellbeing allowance and flu vaccination vouchers
• Discounted HCF corporate health insurance
• Free, confidential counselling and coaching via EAP
• Superannuation contributions via salary sacrifice
• Car allowance for eligible field sales roles
• Salary sacrifice options for portable electronic devices (phones, laptops, tablets)
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

CSQ327R185

As a Deployment Strategist (DS), you are the critical bridge between a customer's multi-million dollar business problem and Databricks' technical solution. You are a product manager for the field, owning the entire non-technical lifecycle of an FDE engagement.

You will partner with our Account Executives to build C-suite trust, perform deep discovery to map the customer's political and technical landscape, and, most importantly, scope the value. You will define the Minimum Viable Product for a pilot, write the PRD that guides the engineering team, and manage the project to a successful landing.

This role requires a rare mix of C-suite gravitas, deep product-style thinking, and a hands-on, get it done execution mindset.

The impact you will have:

• C-Suite Scoping & Value Definition: Partner with Sales to perform deep discovery, map the customer's organization, quantify the business value ($10M+ problems), and define the pilot (MVP, success criteria, timeline).
• End-to-End Product Ownership: Act as the CEO of the project by authoring the PRD, prioritizing the engineering backlog, relentlessly managing scope, and acting as the primary hands-on QA tester.
• Agile Project Execution & Delivery: Drive the FDE build team via an agile process, manage all stakeholder communications from the C-suite to individual engineers, and act as the escalation manager to unblock all technical or political issues.
• Solution Launch & Landing: Own the Day 0 launch, manage the war room, and drive the solution from launch to full adoption by capturing user feedback, iterating, and proving the defined business value.
• Strategic Handoff & Growth: Scope the ongoing maintenance plan, create customer documentation/training, and leverage your trusted advisor status to identify the next high-value FDE engagement.

What we look for:

• Executive Presence & Communication: A Trusted Advisor with C-suite gravitas and superb communication skills. You are opinionated, humble, and can build rapport and drive decisions in days, not weeks.
• Product & Strategy Mindset: A Product Thinker and Systems Thinker who can perform a SWOT analysis, understand a competitive landscape, and define what to build and why.
• Relentless Execution: An Execution Driver with a Hands-On mentality. You are relentless, an expert at escalation, and willing to do the unglamorous work to get the project done.
• Ideal Experience: 2+ years as a Deployment Strategist OR 2+ years at a high-growth startup in a builder or founder capacity. (Alternatively: 5+ years in a senior, client-facing product or delivery role at a top-tier tech company or consultancy).
• Proven Skills: Demonstrated experience in value-based scoping (TCO/ROI), managing agile software projects, writing PRDs, and the ability/interest to travel up to 50%.

WHAT YOU'LL DO:

As a Technical Architect and part of our Expert Services organization at Braze, you will serve as a highly technical resource, responsible for delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion, specializing in architecting integrations, sophisticated data strategies, and customer-centric use case design to unlock the full value of the Braze Platform.

As a Technical Architect, you will be a key driving force of technical and product expertise, working alongside Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, Product and Engineering, and Technical Support. You will be responsible for rapidly understanding each client’s business and technical requirements, helping them achieve fast time-to-value from their investment in Braze. You will also help clients tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and general consultation. This is a highly technical, customer-obsessed role, leveraging Braze's functionality to help our customers achieve key business outcomes.

Key Objectives

Customer Obsessed

• Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
• Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
• Act as a technical conduit between Braze and the customer’s product and engineering teams.
• Build best-in-class solutions and document those for future automation and iterative deployment.
• Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.

Data-Driven

• Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform

Growth Mindset 

• Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
• Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
• Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.

Key Responsibilities
Client Success & Technical Guidance

• Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture.
• Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
• Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
• Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
• Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform.

Technical Solutioning, Resolution & Empowerment

• Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
• Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
• Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.

WHO YOU ARE:

Experience

• 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
• 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
• Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Skills

• Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
• Excellent written and verbal communicator with strong influencing skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
• A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
• Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
• You are a natural problem solver with a high level of intellectual curiosity and love working as part of a team to solve those problems.
• You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
• You are comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role

About the Team

The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team dedicated to helping our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer-first approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms/Doordash mission makes it easy to be obsessed with our customers.

About the Role

SevenRooms is hiring for an Associate Manager, Customer Success, to lead our team of SMB Customer Success Managers across Asia Pacific. In this role, you will be responsible for guiding, mentoring, and hiring your team, while also ensuring our clients have a fantastic experience using our platform. You will inform and execute on strategic initiatives that are aimed at influencing company metrics like product feature adoption, retention, and ROI for our clients.

You will report into the Manager, Customer Success for the APAC region on our Customer Success team in our In-Store organisation.

You’re excited about this opportunity because you will…

• Mentor, inspire and grow our team of high-performing Customer Success Managers in Asia Pacific
• Develop best practices, user adoption, and retention strategy for your team
• Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
• Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements

We’re excited about you because…

You are someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first mindset and culture.

You have:

• Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company
• 3+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
• Experience in a high-growth, fast-paced team environment
• Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
• Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a Marketing Communications Manager / Lead Writer to lead thought leadership and content development across APAC.

This role sits at the intersection of PR, content, and marketing, and is responsible for shaping compelling narratives that position Monks as a leader in marketing, technology, and culture.

You will work closely with regional and global stakeholders to develop high-quality content, amplify key moments (including events), and build a consistent and credible voice in the industry.

RESPONSIBILITIES 

1) Thought Leadership & Content Creation

• Lead the development of thought leadership content across APAC
• Write and edit:
• Articles and opinion pieces (e.g. Campaign, WARC, trade media)
• LinkedIn posts and executive narratives
• POVs on key industry topics (AI, commerce, social, content, technology)
• Translate complex ideas into clear, engaging, and impactful content
• Shape and refine leadership voices across the region

2) Awards & Industry Recognition

• Support awards strategy, submissions and logistic across APAC (e.g. Cannes Lions International Festival of Creativity, Campaign Asia Awards, Spikes Asia, Effies)
• Partner with internal teams to identify award-worthy work and stories
• Manage timelines, submissions, and coordination with markets and global teams
• Leverage award wins for PR, content, and amplification

3) Event Content & Amplification

• Working closely with event team to develop and maximize event impact
• Repurpose event content into:
• Social content
• Articles and PR stories
• Case studies and internal materials

4) PR & Media Relations

• Identify and develop media opportunities
• Support pitching of stories to key industry and trade publications
• Build and maintain relationships with relevant media contacts

5) Content Strategy & Systems

• Working closely with Marketing VP to establish a consistent content cadence across markets
• Build a repeatable framework to turn key moments into ongoing content
• Ensure alignment with global messaging while localizing for APAC relevance

QUALIFICATIONS 

• 6–10 years of experience in PR, content, editorial, or communications
• Exceptional writing and editing skills in English (native or near-native level), Mandarin is a plus.
• Experience developing thought leadership or long-form content
• Strong understanding of marketing, advertising, and media landscape
• Ability to work with senior stakeholders and translate ideas into narratives
• Highly organized with the ability to manage multiple projects simultaneously

PREFERRED EXPERIENCE

• Background in agency, advertising media, or editorial/journalism
• Experience working across multiple APAC markets
• Familiarity with industry platforms such as Campaign, WARC, or similar
• Experience supporting events, speaking engagements, or executive profiling

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a Marketing Communications Manager / Lead Writer to lead thought leadership and content development across APAC.

This role sits at the intersection of PR, content, and marketing, and is responsible for shaping compelling narratives that position Monks as a leader in marketing, technology, and culture.

You will work closely with regional and global stakeholders to develop high-quality content, amplify key moments (including events), and build a consistent and credible voice in the industry.

RESPONSIBILITIES 

1) Thought Leadership & Content Creation

• Lead the development of thought leadership content across APAC
• Write and edit:
• Articles and opinion pieces (e.g. Campaign, WARC, trade media)
• LinkedIn posts and executive narratives
• POVs on key industry topics (AI, commerce, social, content, technology)
• Translate complex ideas into clear, engaging, and impactful content
• Shape and refine leadership voices across the region

2) Awards & Industry Recognition

• Support awards strategy, submissions and logistic across APAC (e.g. Cannes Lions International Festival of Creativity, Campaign Asia Awards, Spikes Asia, Effies)
• Partner with internal teams to identify award-worthy work and stories
• Manage timelines, submissions, and coordination with markets and global teams
• Leverage award wins for PR, content, and amplification

3) Event Content & Amplification

• Working closely with event team to develop and maximize event impact
• Repurpose event content into:
• Social content
• Articles and PR stories
• Case studies and internal materials

4) PR & Media Relations

• Identify and develop media opportunities
• Support pitching of stories to key industry and trade publications
• Build and maintain relationships with relevant media contacts

5) Content Strategy & Systems

• Working closely with Marketing VP to establish a consistent content cadence across markets
• Build a repeatable framework to turn key moments into ongoing content
• Ensure alignment with global messaging while localizing for APAC relevance

QUALIFICATIONS 

• 6–10 years of experience in PR, content, editorial, or communications
• Exceptional writing and editing skills in English (native or near-native level), Mandarin is a plus.
• Experience developing thought leadership or long-form content
• Strong understanding of marketing, advertising, and media landscape
• Ability to work with senior stakeholders and translate ideas into narratives
• Highly organized with the ability to manage multiple projects simultaneously

PREFERRED EXPERIENCE

• Background in agency, advertising media, or editorial/journalism
• Experience working across multiple APAC markets
• Familiarity with industry platforms such as Campaign, WARC, or similar
• Experience supporting events, speaking engagements, or executive profiling

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a Marketing Communications Manager / Lead Writer to lead thought leadership and content development across APAC.

This role sits at the intersection of PR, content, and marketing, and is responsible for shaping compelling narratives that position Monks as a leader in marketing, technology, and culture.

You will work closely with regional and global stakeholders to develop high-quality content, amplify key moments (including events), and build a consistent and credible voice in the industry.

RESPONSIBILITIES 

1) Thought Leadership & Content Creation

• Lead the development of thought leadership content across APAC
• Write and edit:
• Articles and opinion pieces (e.g. Campaign, WARC, trade media)
• LinkedIn posts and executive narratives
• POVs on key industry topics (AI, commerce, social, content, technology)
• Translate complex ideas into clear, engaging, and impactful content
• Shape and refine leadership voices across the region

2) Awards & Industry Recognition

• Support awards strategy, submissions and logistic across APAC (e.g. Cannes Lions International Festival of Creativity, Campaign Asia Awards, Spikes Asia, Effies)
• Partner with internal teams to identify award-worthy work and stories
• Manage timelines, submissions, and coordination with markets and global teams
• Leverage award wins for PR, content, and amplification

3) Event Content & Amplification

• Working closely with event team to develop and maximize event impact
• Repurpose event content into:
• Social content
• Articles and PR stories
• Case studies and internal materials

4) PR & Media Relations

• Identify and develop media opportunities
• Support pitching of stories to key industry and trade publications
• Build and maintain relationships with relevant media contacts

5) Content Strategy & Systems

• Working closely with Marketing VP to establish a consistent content cadence across markets
• Build a repeatable framework to turn key moments into ongoing content
• Ensure alignment with global messaging while localizing for APAC relevance

QUALIFICATIONS 

• 6–10 years of experience in PR, content, editorial, or communications
• Exceptional writing and editing skills in English (native or near-native level), Mandarin is a plus.
• Experience developing thought leadership or long-form content
• Strong understanding of marketing, advertising, and media landscape
• Ability to work with senior stakeholders and translate ideas into narratives
• Highly organized with the ability to manage multiple projects simultaneously

PREFERRED EXPERIENCE

• Background in agency, advertising media, or editorial/journalism
• Experience working across multiple APAC markets
• Familiarity with industry platforms such as Campaign, WARC, or similar
• Experience supporting events, speaking engagements, or executive profiling

#LI-LL1

Overview

As a Senior Project Manager at Monks, you will play a critical role in leading and delivering large-scale Salesforce initiatives for enterprise-level clients. This position requires a deep understanding of and experience in managing complex projects and programs and the ability to drive successful outcomes for our clients. In this dynamic and fast-paced role, you will have the opportunity to work with a diverse range of clients, industries, and Salesforce solutions.

You will be responsible for overseeing the end-to-end project lifecycle, ensuring the successful execution of complex Salesforce implementations and driving customer satisfaction. This role includes implementing robust quality assurance processes, adhering to industry best practices and leveraging your deep understanding of the Salesforce platform. Your ability to think strategically and make data-driven decisions will contribute to the success of projects and enable continuous improvement within the organization.

Collaboration is key in this role, as you will lead a cross-functional team of Salesforce consultants, business analysts and developers. With your exceptional leadership skills, you will foster a collaborative and high-performing work environment, ensuring that each team member understands their role and responsibilities in delivering successful projects.

As the Senior Project Manager for, you will have the opportunity to leverage your extensive experience in enterprise project management and deep Salesforce knowledge to drive successful implementations, deliver value for enterprise-level clients, and contribute to the growth and success of Media.Monks in the enterprise market.

Key Responsibilities

• Lead the successful delivery of complex projects and programs to ensure outcomes are achieved and solutions are delivered aligning to customer needs and to agreed expectations.
• Take full responsibility for the project documentation, schedule, budget management, resource planning, change control, organisational change management (including communication and training) and risk and issue management processes.
• Identify, assess and manage program risks and issues. Establish and maintain project registers.
• Report to the local director and/or steering committee through regular highlight reports, verbal reports and escalate risks and issues where required.
• Manage day-to-day tasking and performance of a project delivery team.
• Manage the relationship with the customer as a primary /secondary point of contact.
• Take full responsibility for the quality of work performed.
• Track progress of key project and program  contractual deliverables.
• Assist with coaching and developing junior business analyst / business analyst capability.

Professional Experience

• Demonstrated experience in successful delivery of large IT /CRM programs of work
• Demonstrates effective communication, both orally and in writing, with colleagues, team members, clients and customers at all levels, both formally and informally.
• Proven experience working in fast paced agile environments
• PRINCE2 or Scrum Master Certification is a plus.
• Ability to manage senior stakeholders and client executives.
• Demonstrated experience in managing projects including the ability to manage project scope, risks, integration, issues and financials.
• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Energetic and enthusiastic, with a desire to make an impact within a consulting and solutions environment.
• Excellent leadership and interpersonal skills.

#LI-CX1

Overview

As a Senior Project Manager at Monks, you will play a critical role in leading and delivering large-scale Salesforce initiatives for enterprise-level clients. This position requires a deep understanding of and experience in managing complex projects and programs and the ability to drive successful outcomes for our clients. In this dynamic and fast-paced role, you will have the opportunity to work with a diverse range of clients, industries, and Salesforce solutions.

You will be responsible for overseeing the end-to-end project lifecycle, ensuring the successful execution of complex Salesforce implementations and driving customer satisfaction. This role includes implementing robust quality assurance processes, adhering to industry best practices and leveraging your deep understanding of the Salesforce platform. Your ability to think strategically and make data-driven decisions will contribute to the success of projects and enable continuous improvement within the organization.

Collaboration is key in this role, as you will lead a cross-functional team of Salesforce consultants, business analysts and developers. With your exceptional leadership skills, you will foster a collaborative and high-performing work environment, ensuring that each team member understands their role and responsibilities in delivering successful projects.

As the Senior Project Manager for, you will have the opportunity to leverage your extensive experience in enterprise project management and deep Salesforce knowledge to drive successful implementations, deliver value for enterprise-level clients, and contribute to the growth and success of Media.Monks in the enterprise market.

Key Responsibilities

• Lead the successful delivery of complex projects and programs to ensure outcomes are achieved and solutions are delivered aligning to customer needs and to agreed expectations.
• Take full responsibility for the project documentation, schedule, budget management, resource planning, change control, organisational change management (including communication and training) and risk and issue management processes.
• Identify, assess and manage program risks and issues. Establish and maintain project registers.
• Report to the local director and/or steering committee through regular highlight reports, verbal reports and escalate risks and issues where required.
• Manage day-to-day tasking and performance of a project delivery team.
• Manage the relationship with the customer as a primary /secondary point of contact.
• Take full responsibility for the quality of work performed.
• Track progress of key project and program  contractual deliverables.
• Assist with coaching and developing junior business analyst / business analyst capability.

Professional Experience

• Demonstrated experience in successful delivery of large IT /CRM programs of work
• Demonstrates effective communication, both orally and in writing, with colleagues, team members, clients and customers at all levels, both formally and informally.
• Proven experience working in fast paced agile environments
• PRINCE2 or Scrum Master Certification is a plus.
• Ability to manage senior stakeholders and client executives.
• Demonstrated experience in managing projects including the ability to manage project scope, risks, integration, issues and financials.
• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Energetic and enthusiastic, with a desire to make an impact within a consulting and solutions environment.
• Excellent leadership and interpersonal skills.

#LI-CX1

Role Summary

The Senior Manager is a strategic and leadership-focused professional responsible for managing key client accounts, leading media delivery projects, and driving business growth within the APAC region. They serve as a primary client contact for our key accounts, overseeing the delivery of integrated services, fostering strong relationships with budget holders and internal leads, and leading internal and external teams.The role involves strategic promotion of the media business, proactive leadership, a strong understanding of media investment strategies and continuous improvement initiatives.The Senior Manager acts as a bridge between clients and internal teams, ensuring high-quality execution, financial accountability, and alignment with overall business and media strategies.

Role Responsibilities

• Client Management & Relationships: Develop and maintain strong external relationships with clients’ operational and senior stakeholders. Lead client meetings, ensuring delivery of value, capturing feedback, and identifying new business opportunities.
• Media Delivery & Oversight: Lead the planning, execution, and monitoring of media campaigns and services, ensuring alignment with client expectations and contractual SLAs. Oversee delivery teams, providing guidance and quality assurance.
• Product & Service Knowledge: Maintain advanced knowledge of media products (from a technical and strategic lense), services, and platforms. Lead discussions internally and externally about media offerings, ensuring proper delivery and optimizations.
• Business Development & Sales Support: Identify revenue opportunities, support pitching efforts, and assist in scoping and contracting processes with a thorough understanding of legal and commercial frameworks.
• Strategy Promotion & Leadership: Promote APAC media and business strategies within the team and across client portfolios. Support the adoption of strategic initiatives to enhance client outcomes and operational efficiency.
• Financial & Resource Management: Manage budgeting, billing, invoicing, and forecasts. Provide feedback on resource allocation, onboarding of new team members, and project profitability.
• Partnerships & Industry Insights: Engage in vendor and technology partner feedback forums, keep certifications current, and surface new business opportunities. Share industry insights and case studies to foster continuous learning.
• Team & People Development: Mentor and guide team members, participate in growth conversations, and foster a positive, collaborative team culture. Lead performance reviews and support team motivation.
• Research & Industry Knowledge: Dedicate time to ongoing research, share learnings internally and with clients, and incorporate insights into strategic planning.

Experience:

• Media Experience: 5+ years of experience in media account management, client servicing, or campaign delivery, with progressively increasing responsibility.
• Strategic Thinking: Ability to promote and implement media strategies aligned with business goals
• Client Management: Strong relationship-building skills with experience managing key accounts and engaging senior stakeholders.
• Media Expertise: Deep understanding of media products, platforms, and services, including digital, managed media, advisory solutions, and R&A offerings.
• Leadership Skills: Proven ability to collaborate as a leader within small teams or create initiatives and inspire teams.
• Project & Delivery Management: Demonstrated ability to oversee complex projects, ensure timeliness, quality, and contractual adherence.
• Educational Background: Bachelor's degree or higher in marketing, media, communications, business, or related fields.
• Analytical & Market Insight Skills: Strong research skills, industry awareness, and an ability to leverage insights for strategic advantage.
• Financial Acumen: Proficient in managing budgets, billing, invoicing, forecasts, and resource allocation.

#LI-CX1

Role Summary

As an Account Manager at Monks, you will play a pivotal role in delivering best-in-class media solutions across Managed Media, Advisory, and R&A workstreams. You will be responsible for driving high-quality media executions, fostering strong client relationships, and proactively contributing to internal initiatives and innovation. Operating with a strong sense of self-leadership, you will collaborate with cross-functional teams to ensure excellence in service delivery, client satisfaction, and continuous improvement.

Role Responsibilities

• Lead and support the delivery of contracted media products and services across key platforms. This focuses on delivering programs of work related to research/insights, strategy and measurement to all assigned clients.
• Maintain high attention to detail and adhere to SLA expectations.
• Execute delivery across Managed Media, Advisory, and Resale & Activation, with leadership support as required.
• Maintain strong relationships with client operational teams.
• Own and manage a client plan and participate in (or lead) client meetings.
• Deliver value-led engagements and represent Monks effectively in all interactions.
• Manage personal deliverables and time effectively while contributing to a high-performance team culture.
• Proactively participate in team meetings, initiatives, and knowledge-sharing.
• Provide feedback to leadership with proactive solutions on operational improvements.
• Manage mock billing and assist with troubleshooting invoice issues
• Support accurate forecasting and ensure Salesforce and EOM compliance.
• Identify existing client growth opportunities and manage them within Salesforce.
• Understand and apply the scoping calculator and SOW/legal processes.
• Engage in partner feedback forums and maintain current platform certifications.
• Collaborate with partner client teams with leadership support where relevant.
• Assist in onboarding new team members and contribute to internal cultural initiatives.
• Provide feedback on resourcing allocations and contribute to internal initiatives and mentoring.
• Attend industry events and collaborate with leadership to create case studies.
• Share insights and learning across the team from client work and market research.

Experience:

• Proven media experience across digital platforms, ideally within a media agency or consultancy environment.
• Demonstrated ability to manage client-facing engagements and deliver to contract requirements.
• Experience working with financial systems, media forecasting, time tracking and billing.
• Experience using Salesforce is a plus.
• Proactivity, curiosity, and strong time management.
• Excellent organisation and attention to detail, with a 'what’s next' mindset.
• Proficient in self-prioritisation and capable of managing multiple workstreams.
• Comfortable working in a fast-paced, frequently changing environment.
• Strong presentation and communication skills.
• Adept at both contributing to and leading internal initiatives.

#LI-CX1

Your Role:

The Professional Services Account Manager is an Account Team overlay role responsible for identifying, investigating and defining professional service proposals and scopes of work for Tenable prospects and clients. The SAM is responsible for interpreting services engagement needs and creating the contractual documentation required to deliver client success both from a presales and post-sales perspective.

In addition to supporting the sales account team and sales initiatives, the SAM is accountable for ensuring their engagements are delivered per the scope of work and is accountable for client success.  This requires the SAM to actively partner with the Service Delivery and Resource Management teams to ensure the established scope of work and timeline committed to the client are achieved. 
 

Organisation Structure:

• Reports to the Director or Senior Director of Professional Services.
• No direct reports.

Your Opportunity:

•  Meet or exceed annual and quarterly service sales bookings targets.
• Independently articulate the benefits of implementing all Tenable solutions.
• Identify and develop service opportunities and supporting business cases.
• Collect client business requirements and exposure management objectives in order to define service proposals.
• Map Tenable services and Tenable solutions to achieve client objectives. 
• Craft Proposals, Statements of Work and Change Orders and collaborate with Sales, Legal, Operations and other Tenable functions to negotiate Master Service Agreements and secure customer Purchase Orders to contract the negotiated services business. 
• Collaborate with the sales account teams to develop an actionable and measurable territory plan to achieve annual bookings goals.
• Enable Sales Territory Managers, Sale Engineers and Customer Success Managers in the capabilities, offerings and articulating the value driven by Professional Services.
• In partnership with Customer Success, act as a key point of contact for Customer executives, developing deep, trustful relationships to drive services expansion and cross-selling within the account.
• Collaborate with Delivery and Partner Managers to determine the best resources (Internal or Partner) to deliver the project scope.
• Business planning and forecasting: The ability to accurately forecast and anticipate any changes in booking numbers and composition of new business to support RMO and Delivery planning and execution. 

Other Responsibilities:

• May perform other duties and responsibilities that management may deem necessary from time to time.

What You'll Need:

• Bachelor's degree in IT related field or related work experience.
• 8+ years IT and/or Cyber Security experience.
• 5+ years in sales or services-related role.
• 3+ years of experience selling professional services preferable.
• Record of achieving and or exceeding sales targets.
• Experience developing commercial and technical services documentation including client presentations, proposals and executable commercial paperwork.
• Familiarity with information security models and best practices including industry compliance.
• Knowledge of enterprise network security technologies and cutting-edge network infrastructures.
• Knowledge of cloud architecture as well as on-premise IT landscape.
• Ability to have management and executive-level discussions about how to successfully deploy Tenable solutions.
• Comfortable and willing to be a hands-on contributor.
• Excellent communication skills, including issue tracking, triaging and escalation management.
• Travel: Willing and able to travel to client sites up to 50% both within and outside of assigned territory.

​

#LI-KM1

#LI-Office

About the Team

The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our customers’ business goals. We are customer-obsessed and thrive on turning challenges into long-term success.

About the Role

In this role, you’ll lead a team of Customer Success Managers who work closely with our enterprise clients to ensure they’re achieving success with the SevenRooms platform. You’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption, retention, and long-term customer value. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.

You’re excited about this opportunity because you will…

•  Team Leadership & Development. Mentor, inspire, and grow a high-performing team of Strategic Customer Success Managers by setting clear performance and growth objectives and providing ongoing coaching and support.
• Customer Retention & Engagement. Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating cross-functionally to enhance the customer experience.
• Capacity & Resource Planning. Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the North American CSM team.
• Cross-Functional Collaboration. Partner with Product Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption.
• Churn Risk Management. Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, data-driven interventions.
• Product Advocacy. Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program.

We’re excited about you because…

• You have experience in Enterprise Customer Success, Account Management, or a related customer-facing role at a SaaS company, ideally in a fast-paced, high-growth environment.
• You've spent 2+ years managing and developing people, and you lead through accountability, coaching, and continuous learning.
• You're analytical and strategic, with a track record of using data to identify insights and drive customer growth.
• You're comfortable using tools like Salesforce, Totango, or other customer success platforms to track performance and manage relationships.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Ad sales team is responsible for the advertising vision, development and growth of our largest advertising partnerships. This is a newly created team, seeking founding members to build an industry-leading ads and promotions business across DoorDash’s core categories, starting with CPG brands. The growing DoorDash ads business will quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties.

About the Role

As a Partnerships Manager, you will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account management, marketing, analytics, and product to innovate on our future approach and solutions. 

This is a Hybrid role with 3 days per week in Office (Melbourne/ Sydney) and 2 days remote. 

You’re excited about this opportunity because you will…

• Own end-to-end marketing and commercial relationships across a portfolio of CPG advertisers, leading strategic conversations from pitch through execution, optimization, and post-campaign reporting.
• Define and execute growth strategies for DoorDash’s largest CPG partners, driving product and feature adoption to increase advertiser value and deliver sustainable revenue growth.
• Build and manage a robust sales pipeline, creating annual and quarterly plans to consistently achieve ambitious revenue and adoption goals.
• Act as the voice of the advertiser, representing partner needs to influence the Ads & Promos product roadmap, go-to-market strategy, and scalable sales processes.
• Collaborate cross-functionally to align companywide resources, co-develop pitch materials and long-term business plans, and support partners’ multi-channel customer strategies.

We’re excited about you because…

• Have 8+ years of experience working in an Account Management role, Business Development and/or Partnerships role 
• You’re an expert in using data and insights to inform recommendations, rooted in advertiser objectives and business priorities
• You know the basics of digital ads measurement - from attribution to funnel metrics
• You have strong written/verbal communication and presentations skills, and experience operating across several levels of an organization
• You diligently manage a sales pipeline and can juggle both short- and mid-term impact
•  Impact-driven, curious, and strategic, with a natural desire to improve the business, dive into details to uncover insights, and identify win–win opportunities that drive partner and company growth.
• You have proficiency in analytics and visualization tools (e.g., Snowflake, Sigma, etc.)

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Advertising & Promotions team operates at the intersection of e-commerce and advertising, surfacing and monetising relevant content that benefits our core audiences. We provide digital solutions that help advertisers effectively reach DoorDash audiences.

This role is responsible for driving the operations and performance of some of our newest and fastest-growing Ads & Promos offerings across Australia and New Zealand. It sits within the Global Ads & Promos team, which owns operations and performance globally, with a specific focus on the ANZ markets.

About the Role

• Own the performance of our Enterprise Ads business in Australia and New Zealand – define the strategy, execute the strategy, problem-solve, and track against revenue goals.
• Partner with Sales and Account Management teams to build goals, understand areas and opportunities for improvement, own end-to-end development and execution of improved processes, and build a path to revenue attainment.
• Drive cross-functional alignment with other market stakeholders across shared app surfaces and competing goals.
• Work cross-functionally with Product, Engineering, Data Science and other tech teams to release new features & products, monitor product adoption, and unblock obstacles and technical challenges.
• Devise the appropriate go-to-market playbooks. Enable teams through market-relevant training, product releases, sales collateral, reporting, and benchmarking.

You’re excited about this opportunity because you will…

• Own: You are not afraid to single-handedly own a revenue target, and build plans to hit business goals.
• Strategise: Define how we win, build data-driven market plans across categories and geographies, set clear targets, and align roadmaps and resourcing to drive measurable selection growth.
• Build: You like going from 0-1, and 1-10. You want to get in early, identify trends, and leverage insights to scale.
• Operate: You want to roll up your sleeves, get to the lowest level of detail, and scale.
• Collaborate: You value cross-functional partnerships, and will thrive at working across Operations, Product, Sales, Engineering, and more to deliver results.
• Enable: You love equipping other teams with what they need to be successful. You are able to take feedback and put it into action.

We’re excited about you because…

• You have ~6-8 years of experience in a role in strategy & operations, business planning, consulting, program management, or product marketing (advertising experience a plus). 
• You're entrepreneurial. You have experience standing up new initiatives, pressure-testing them in the market, and translating early traction into scalable playbooks or systems. You have a bias for action and are able to build things from the ground up.
• You’re a data-driven problem solver who is fluent in Excel/Google Sheets (SQL experience is a plus).
• You have a proven track record of leading projects, working cross-functionally, and delivering on goals in a complex, fast-moving environment. As such you thrive while wearing multiple hats and working across people, projects and workstreams.
• You’re eager to dive into difficult problems without a playbook, diagnose root causes, and devise an action plan.

About the Team

New Verticals is a lean organisation at DoorDash, building the future of local commerce by bringing new ways to delight our customers to market - beyond restaurants. We are looking for top talent to play a pivotal role in growing our International New Verticals business! We are looking for someone who is excited about joining a fast-paced environment and driving our next wave of growth. 

About the Role

As an Senior Associate on the ANZ International New Verticals Strategy & Operations team, you will own growth for a portion of our New Verticals businesses in Australia. You will lead short term execution and long term strategy, grow our topline volume, ideate on our promotion strategy, and lead our go-to-market for new merchants, as well as so much more. You will work cross-functionally with marketing, account managers, analytics, and finance. This role is a mix of strategy & operations, cross-functional collaboration and individual execution. 

You will report into the Senior Manager, New Verticals - International Growth.

You’re excited about this opportunity because you will…

• Strategise. From first principles, you’ll develop and execute strategies as part of our strategy & operations approach to best serve customers and help merchant partners grow their businesses
• Analyse. You’ll analyze the customer and use that data to inform strategy. You’ll assess the operational and financial impacts of your decisions, and iterate based on data. 
• Experiment. You’ll validate potential new business strategies through rigorous testing you run.  You’ll ensure we can derive measurable and actionable insights from our key initiatives and share those learnings with the broader team. 
• Build. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. 

We’re excited about you because…

• You have 3+ years experience in strategy consulting, strategy and operations, retail, or fast-moving technology companies
• You are a self-starter – You have a bias for action and thrive in a fast-paced, evolving environment.
• You are a problem solver – You have a talent for synthesising complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process.
• Proven analytical skills – You have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, and conduct deep-dive analyses into specific issues to bottom out root cause analysis
• You work to get 1% better every day – You're always looking for opportunities to better your work product and own the outcome, both the good and the bad

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Location: Sydney, Australia

Role Description: 

The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Senior Manager, Merchant Success . 

What you’ll do: 

• Consultation: Understanding Merchant Needs and Goals. 
  • Upon account assignment, uncover what “success” means to a Merchant. 
  • Continually re-evaluate success criteria, needs, and goals of Merchants.  
• Solutions: Facilitating Merchant Growth and Success. 
  • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success. 
• Adoption: Push Merchant Use of Key ShipBob Features. 
  • Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings. 
• Risk Management: Nip Issues in the Bud. 
  • Actively monitor merchant health and take quick and decisive action to course-correct. 
• Collaboration: Involve Key Stakeholders and Teams. 
  • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience. 
  • Help dictate product and services road map to deliver greater impact to Merchant partners. 
• Perform: Nail Key Performance Indicators (KPIs). 
  • NPS: foster Merchant advocacy by providing world class experience. 
  • Churn: contribute to ShipBob’s company growth through high merchant retention. 
  • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Minimum 3 years of experience in sales and merchant services in the technology industry. 
• Aptitude to sell via quota attainment. 
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. 
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums. 
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. 
• PowerPoint and Excel skills

Perks & Benefits: 

• Health and Wellness Benefits Stipend 
• WFH Phone/Internet Stipend 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

Responsibilities

We are looking for a strategic, data-driven Senior Manager of Digital Marketing & ABM to own and scale our digital presence and account-based programs across ANZ region. This is a high-impact, highly visible role that sits at the intersection of demand generation, brand experience, and revenue acceleration.

You will architect and execute multi-channel digital campaigns, develop personalised Account-Based Marketing (ABM) and Account-Based Experience (ABX) programs for our most strategic accounts, and partner closely with Sales, SDRs, and Customer Success to drive pipeline, accelerate deals, and expand existing accounts.

In this role, you will also be responsible to:

• Digital Marketing & Campaign Management

  • Own end-to-end planning, execution, and optimisation of integrated digital marketing campaigns across paid search, paid social (LinkedIn, Meta), display, email, SEO, GEO and content syndication.

  • Develop compelling, audience-centric messaging and creative content that resonate across different buyer personas, industries, and funnel stages.

  • Manage campaign budgets with a rigorous focus on ROI; monitor, report, and continuously improve performance metrics (CPL, MQL, pipeline influenced, CAC).

  • Collaborate with design, and web teams to ensure landing pages, assets, and digital touchpoints are conversion-optimised and on-brand.

  • Drive localised campaign strategies for the Australian & NZ market, adapting global programmes for regional relevance and compliance.

• Account-Based Marketing (ABM) & Account-Based Experience (ABX)

  • Design and operationalise 1:1, 1:few, and 1:many ABM programmes targeting top-tier strategic, enterprise, and mid-market accounts in ANZ.

  • Partner with Sales and RevOps to develop and maintain the target account list; segment accounts by tier, industry, revenue potential, and buying stage.

  • Build personalised, multi-touch ABX journeys — orchestrating ads, content, events, direct mail, and executive engagement to create a cohesive, relevant account experience.

  • Leverage intent data, firmographic signals, and CRM insights (Salesforce) to trigger timely, contextual outreach and nurture sequences.

  • Develop and manage account-specific landing pages, microsites, and tailored content assets (case studies, business cases, ROI calculators) in partnership with content and design.

  • Measure ABM programme impact across pipeline sourced/influenced, deal velocity, win rate, and account engagement scores; present insights to senior stakeholders.

• Messaging & Content Strategy

  • Develop and refine value proposition messaging for key buyer personas, verticals, and use cases relevant to the Australian and APAC market.

  • Partner with Product Marketing to ensure field-facing messaging is differentiated, compelling, and aligned to competitive positioning.

  • Create and oversee ABM-specific content: executive briefs, account intelligence reports, custom decks, thought leadership pieces, and event-specific materials.

  • Maintain and evolve a messaging playbook that enables Sales and SDR teams to communicate value consistently and confidently.

• Cross-Functional Collaboration & Stakeholder Management

  • Act as the primary marketing partner to the ANZ Sales team; establish regular cadence meetings, pipeline reviews, and joint planning sessions.

  • Collaborate with global demand generation, field marketing, and digital teams to leverage shared programmes, tools, and budgets.

  • Work with Marketing Operations to ensure accurate attribution, lead routing, and full-funnel reporting in Salesforce and MAP (Marketo).

  • Support field events, executive briefings, and account dinners as part of a broader ABX strategy.

Requirements

Qualifications / Experience / Technical Skills

• 8+ years of B2B marketing experience, with at least 3 years in a dedicated ABM or demand generation role.

• Proven track record running ABM programmes at scale — ideally across 1:1, 1:few, and programmatic tiers — with measurable pipeline outcomes.

• Deep hands-on expertise across digital marketing channels: paid media (LinkedIn, Google Ads), email marketing, SEO, and marketing automation.

• Strong messaging and copywriting skills; ability to translate complex technical solutions into clear, compelling narratives for executive buyers.

• Experience working in enterprise B2B technology, SaaS, cloud, or professional services sectors.

• Proficiency with marketing technology stacks: CRM (Salesforce), MAP (Marketo or HubSpot), ABM platforms (6sense, Demandbase), and analytics tools (GA4, Tableau, or similar).

• Data-driven mindset with the ability to build dashboards, interpret performance data, and make evidence-based decisions.

• Outstanding stakeholder management and cross-functional collaboration skills, including the ability to influence Sales and C-suite partners.

Nice to Have

• Experience in the ANZ or APAC regional marketing context, with knowledge of the local media landscape and enterprise buying culture.

• Familiarity with intent data providers (Bombora, G2 Buyer Intent) and account intelligence tools (LinkedIn Sales Navigator, ZoomInfo).

• Experience with ABX orchestration platforms and personalisation tools (Mutiny, Uberflip, Pathfactory).

• Background in managing or mentoring junior marketers or agencies.

(REQ ID: 2754)

More About The Role 

We’re on the lookout for a Corporate Account Manager to join the team at Burson  

If you’re an experienced AM with a background in issues & crisis and/or fintech, and are keen to work across complex, high impact briefs. This could be the role for you. 

This is a corporate leaning role with a strong focus on tech, reputation, and working across a mix of global and emerging brands. You’ll support integrated communications, while partnering closely with senior leaders and clients in fast moving, often regulated environments. 

You’ll play a key role in helping clients manage risk, shape narratives, and deliver strategic communications that cut through, ideal for someone who can confidently flex between corporate storytelling and issues management 

What You’ll Do 

• Lead day to day client management across corporate and integrated accounts
• Support and manage issues and crisis communications, including monitoring, messaging, and response
• Develop strategic communications plans across a range of audiences
• Oversee content development including media materials, stakeholder comms, and thought leadership
• Manage media relations and build strong journalist relationships
• Contribute to social and digital campaigns, working closely with integrated teams
• Support new business, proposals, and strategic recommendations
• Provide guidance and mentorship to junior team members  

Experience That Contributes To Success 

• Experience operating at Account Manager level within PR, corporate communications, or agency environments
• Strong background in issues & crisis communications
• Experience working across fintech or financial services (or other regulated industries)
• Proven ability to manage clients and provide strategic counsel in high-pressure environments
• Strong writing skills across corporate and media materials  

Advantageous: exposure to our key capability areas: 

• Social & Total influence
• Data & intelligence (including AI/digital)
• Strategy  

At Burson, we’re driven by Craft, Curiosity, Counsel, and Camaraderie; and we’re always looking for people who bring sharp thinking, strong judgement, and a collaborative mindset. 

If this sounds like you (or someone in your network), we’d love to hear from you. 

#PRJobs #CorporateCommunications #CrisisComms #Fintech #Burson #Hiring #AgencyLife 

So, what’s the role all about?
The Senior Technical Account Manager is a seasoned account manager, program/project manager and technical resolution professional who is an expert in their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This role is responsible for resolving complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Collaborating with specialist resources across the company, he/she will help key customers overcome issues, succeed in their business using our technology and services, expand their usage of our products, be referenceable and be a loyal customer.

After key customers have purchased and are implementing our solutions, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform and collaborates closely with the customer from that point forward to ensure their success.

​Interactions with customers will be conducted via phone, email, chat, and Teams, with planned face-to-face meetings as required. The TAM must be able to work both independently and be part of a wider Sales and Services team ensuring the highest levels of customer success and value realisation is achieved. 

How will you make an impact?   

• Work during the customers' core business hours, with occasional extended hours as needed.
• Occasional on-call after-hours work may be required as needed by the customer.
• As their TAM, be the assigned accounts' prime point of contact and engage resources across several teams as needed to resolve their issues and requests.
• Develop and maintain an effective relationship with assigned accounts, hold regular discussions to review issues, understand their strategic objectives and business, share how NICE's solutions meet their needs, introduce best practices, build mutual success plans and become their trusted partner and advisor.
• Excellent triage and troubleshooting skills, mentoring peers to improve their knowledge and drive success.
• Personally resolve customer issues as required while scheduling time for proactive activities.
• Partnering with other NICE employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being managed properly, are within SLA targets, and are progressing toward resolution.
• Demonstrate superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accounts.
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies.
• Develop and present customized presentations and reports to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Provide training to accounts to ensure that they get the most out of their NICE investment.
• Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely (within established SLA), and are recorded into the CRM system.
• Appropriately contribute to and take charge of meetings, calls, and other discussions to convey ownership, organization, progress, and direction
• Consistently and regularly update customer and account information, keeping it current in the CRM system.
• Tactfully, confidently, and professionally communicate with all stakeholders, especially in emotionally charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success.
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of complex situations.
• Develop and drive business cases that outline problems, impacts, proposed solutions, and outcomes that help NICE improve our performance and success.
• Present a professional image in communication, conduct, attitude, and attire.
• Demonstrates professionalism and leadership with customers and helps peers to develop the same level of expertise.
• Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence.
• Assist assigned customers in preparation for go-live and build confidence with them as they begin using our products in a live environment.
• Responsible for customer satisfaction and referencability on assigned accounts.
• Participate in team goal achievement and set personal goals that increase effectiveness and success.
• Key member of the TAM team, collaborate, support and backup your teammates.
• Successful at turning struggling accounts into successful accounts.
• Planned travel (up to 25%) required and being co-located on key customer sites.
• Perform other tasks and duties as assigned or needed.
• Follow the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE.

Education Requirement:

• ​Bachelor’s degree in computer science, Business Information Systems or similar field or equivalent work experience required.​

Have you got what it takes?

• 8+ years in a Technical/Service role in software, telecommunications or in customer service, cloud contact center and/or service delivery.
• Wide experience of Enterprise Cloud Telephony and CX Platforms
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Ability to multitask and work well in a demanding environment.
• Proficient in Microsoft Office applications.
• Able to work with little supervision and complete projects.
• Working technical knowledge of contact center software/design/functionality.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

You will have an advantage if you also have:

• Experience with the NiCE CXone platform
• Experience with Contact Centre as a Service (CCaaS) solutions is highly regarded, along with demonstrated ability to operate in dynamic cloud environments and effectively manage ongoing platform changes
• Extensive infrastructure / networking knowledge, and telecommunications architecture (PBX, Carriers and VoIP/SIP Technology)
• Comprehensive knowledge of Modern CX Platforms and Applications
• Understanding of basic scripting and call flow routing fundamentals
• Experience using SIP signaling.
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & collaborative, friendly demeanor, early adopter.​
• AWS / Azure Technology and Environments
• Demonstrable experience in driving positive Customer Success outcomes.
• ITIL / Project Management exposure and qualifications

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10741
Reporting into: Manager
Role Type: Individual Contributor

Social Manager

Overview of the Team
In today's entertainment economy, influence is currency, making social and content creators the new media powerhouses. At WPP Media, we have a dedicated Social, Content and Influencer Marketing capability, designed to help brands authentically connect with audiences through the voices they trust most. 
Our approach is rooted in creativity, data intelligence, and cultural fluency. We craft strategic partnerships that drive measurable impact, spark conversation, and build long-term brand equity.

Overview of the Role
The Social Manager is a pivotal role within the INFLUENCE team, acting as the bridge between high-level strategic vision and day-to-day execution excellence. You are an experienced social practitioner ready to take on greater account leadership, responsible for the seamless delivery of "Owned Social" services across a portfolio of world-class brands.
This role requires a blend of creative spark, operational rigor, and emerging leadership skills to help evolve our social offering.

Objectives

• People: Lead and develop Social Executives, fostering a high-performance, collaborative team culture.
• Client: Act as the primary day-to-day contact for senior clients, ensuring satisfaction through exceptional output and strategic alignment.
• Commercial: Support the Director in identifying upsell opportunities and maintaining high team resource efficiency.
• Product: Ensure "gold-standard" delivery of content calendars, reporting, and social-first production.
• Process: Optimize team workflows and templates to improve speed and quality of delivery.

Ideal Candidate Experience

Required:

• 4–6 years of experience in social media or social content production, preferably within an agency environment.
• Proven experience managing or mentoring junior team members.
• Strong track record of managing client relationships and presenting strategic recommendations.
• Expertise in social management and listening tools (e.g., Sprout, Sprinklr, Meltwater, Brandwatch).
• Deep understanding of platform-native features (TikTok, Instagram, Reels) and how to leverage them for brands.

Desirable:

• Experience in high-growth industries such as Retail, Entertainment, or Automotive.
• Hands-on experience with AI tools for content analysis or workflow enhancement.
• Experience with creator/influencer marketing platforms like CreatorIQ or Sprout Influencer (Tagger).

Apply now and send your CV via the link! 

#LI-PROMOTED

Preference will be given to candidates who reside within a commutable distance of Avetta’s Sydney Office, located at Level 4, 175 Pitt Street, Sydney NSW 2000 or to those who reside near Avetta's Newcastle Office, located at Level 6, 24 Honeysuckle Drive Newcastle, NSW 2300. For those living near an office, this role requires a hybrid work schedule consisting of three in‑office days and two work‑from‑home days each week. Remote work may be considered for those outside of commutable distance to an office.

SUMMARY:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

The Client Program Manager will own strategic and key client accounts, combining program management expertise with client success leadership. This role ensures the delivery of large-scale SaaS client programs while driving adoption, retention, and growth. Acting as both a trusted advisor and program leader, you will coordinate cross-functional teams, manage complex initiatives, and maintain strong client relationships to maximize value and impact.

Please note: This role requires full working rights in Australia, without current or future sponsorship. Proof of this is required to be produced during the final stages of the selection process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Management

• Develop, implement, and maintain program initiatives aligned with organizational objectives.
• Oversee multiple projects and teams within strategic client programs, ensuring goals are met or exceeded.
• Collaborate with sponsors and cross-functional teams to define scope, deliverables, resources, timelines, and work plans.
• Monitor program performance, identify risks, and implement mitigation strategies.
• Provide detailed management reporting and status updates to stakeholders.

Client Success

• Serve as the primary voice for strategic clients, nurturing relationships and identifying additional stakeholders.
• Conduct regular Success Planning and QBR sessions to demonstrate value and define next steps.
• Act as a trusted advisor on product functionality, best practices, and program recommendations.
• Drive adoption and expansion of Avetta’s platform through proactive engagement and training.
• Partner with Account Management, Implementation, and Professional Services to support growth and mitigate risk.
• Advocate for client needs internally, influencing process and product improvements.
• Collaborate closely with regional Client Success Managers on global complex initiatives to ensure regional execution and alignment success.

Leadership & Collaboration

• Mentor and guide team members on best practices and process improvements.
• Participate in special projects, NPIs, and cross-functional initiatives to enhance efficiency and scalability.
• Use data-driven insights to inform decisions and strategies.

PREFERRED QUALIFICATIONS:

• 8 years of combined program management and client success experience in a SaaS environment.
• Proven ability to manage multiple programs and major enterprise accounts concurrently.
• Strong communication, leadership, and organizational skills.
• Experience with Wrike, Jira, Confluence, SFDC, and CRM tools.
• Ability to travel minimum 10%.

IDEAL EDUCATION & TRAINING:

• Bachelor’s degree in business or related field (MBA preferred).
• PMP certification or equivalent experience.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Client Program Manager position, please submit your online application by June 30, 2026.

#LI-REMOTE

#LI-ONSITE

Overview: 

We are currently seeking qualified candidates to join our Sydney Institutional Business Development team as a Business Development Manager. The incumbent should have expertise in selling into global and regional financial institutions, including in-depth knowledge of the ANZ market. It is, therefore, vital that you are a passionate individual who wants to make a difference.

Guidepoint gives investors, consultants, and professionals of all backgrounds the intelligence they need to clarify the uncertain and assuredly take essential decisions with ultimate confidence via insight and knowledge gained from vetted industry & subject-matter experts.

What You'll Do:  

• Proactively seek out opportunities.
• Help to develop a sales strategy designed to achieve revenue targets as part of the regional and global sales team
• Strategic sales & account management planning from concept to execution across the institutional sector in Australia.
• Deliver commercial path to aggressive, yet achievable, growth and profitability of the company
• Build and maintain relationships with prospective clients in Australia across the spectrum of institutional and investment firm clients. 
• Communication of market developments to marketing and client service team. 
• Proven expertise to plan and deliver results in a highly demanding environment

What You Have:    

• University degree from a recognised institution
• At least 3 to 4+ years of sales/ business development experience, ideally with a focus on B2B selling within the research/ information service, financial/investment or other similar sectors.
• Excellent communicator capable of handling high-profile clients with demonstrated ability in establishing effective relationships with stakeholders.
• Ability to thrive within a fast-paced environment, entrepreneurial mindset, and an unwavering desire to succeed.
• Clearly demonstrated ability to work independently and within teams.
• Ability to work with executives across Asia and globally
• Excellent verbal and written communication skills in English          

What We Offer: 

• Centrally located office
• Flexible work arrangement (2 days work from home)
• Competitive compensation
• Informal work environment
• Entrepreneurial, diverse, international culture​

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-CD1

#LI-HYBRID

The Opportunity: Grow with Teads

At Teads, we don’t just deliver ads; we create experiences. We believe that a flawless client journey is built on precision, partnership, and innovation. We are looking for a Junior Campaign Manager who is eager to break into the world of digital media and AdTech.

This isn’t a role where you sit and observe. You’ll be hands-on from day one, learning how digital advertising campaigns come to life; from idea to execution to results.

If you’re someone who loves solving problems, working with data, and seeing your work translate into real outcomes, you’ll fit right in.

What You’ll Do (Your Learning Journey)

Within our Campaign Management team, you’ll be the "bridge" between our technology and our clients. You will manage two main types of work:

1. Empowering Clients (Self-Serve)

• Onboarding Support: Help clients get comfortable with our world-class Teads Ad Manager.
• Tech Guide: Provide guidance on campaign setup, tracking, and Brand Safety.
• Data Detective: Analyze performance data to find trends and insights that help our clients grow.

1. Driving Success (Managed Service)

• Full Lifecycle Management: Take ownership of campaigns from the initial setup to the final report.
• Optimization: Monitor how campaigns are "pacing" (spending) and tweak them to ensure they hit the client's goals.
• Reporting & Insights: Create visual proof of success and weekly reports that show our clients the value we deliver.

1. Collaboration & Growth

• Partner with Creative, Sales, and Insights teams to ensure every campaign runs smoothly.
• Participate in internal knowledge-sharing sessions (we’re all about learning from each other!).
• Help Account Managers plan for future campaigns using data from the past.

About You

We hire for potential, attitude, and curiosity. You are a great fit if:

• Educated & Eager: You have a degree in Advertising, Media, Marketing, Business, Communications, or a related field.
• Digitally Savvy: You have a foundational understanding of the digital landscape. (Internship experience at an agency, DSP, or AdTech firm is a huge plus!)
• The Precisionist: You take pride in "measure twice, cut once" work. You enjoy getting the small things right.
• A Natural Communicator: You can explain complex ideas simply and enjoy building relationships.
• Tech-Curious: You aren't afraid of learning new platforms like Salesforce, Ad Servers, or Verification tools.
• Problem-Solver: You don’t just see a hurdle; you look for a way over it.

A successful Renewal Manager will be a dynamic and organized self-starter who can work independently while also being part of a team. You will be in a commission-based role and responsible for the software and user renewal revenue and retention for assigned customers.

Key Responsibilities

• Own the subscription renewals process for an assigned customer list and collaborate with internal resources to preserve and improve customer contracts and relationships
• In coordination with the Customer Success manager, execute the customer success plays to increase software adoption and deliver business value to your accounts
• Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust
• Maintain accurate information in Salesforce for accounts, opportunities, customer contacts, renewal pipeline, and forecast
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewal to on-time closure
• Proactively manage any risk of the customer not renewing by working with other functions to develop a risk mitigation plan
• Provide on-going feedback about customers at risk to the management and the Customer Success Management team.
• Identify and help position up-sell opportunities and engage Rundeck Account Executives

Basic Qualifications

• 3+ years of experience in renewals management, account management, inside sales, Customer Success Management, or a renewal sales role
• Working experience in a technology or SaaS company
• Software subscription experience a plus
• Knowledge of IT operations and IT development organizations, systems, and tools
• Bachelor's degree preferred

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Sydney office once per week, so you can thrive in your new role and fully embrace being a Dutonian!

• Own & Nurture Your Portfolio: Manage a diverse set of customer accounts and cultivate strong, long-term relationships with key stakeholders. Act as the trusted advisor who understands their unique needs and offers actionable insights that drive success.
• Drive Marketing Excellence: Collaborate closely with customers to optimize their online advertising strategies, ensuring their campaigns perform at their best. Tackle challenges such as budget scaling, performance optimization, and resolving complex issues with precision.
• Be a Product Expert: Stay on top of Smartly’s ever-evolving platform and features, as well as the broader social advertising ecosystem. Leverage this expertise to solve problems quickly and effectively, always finding innovative solutions to our customers' pain points.
• Develop Vertical Expertise: Take ownership of growing and managing a book of business within specific industries (e.g., e-commerce, travel, mobile apps, etc.). Become an expert in those verticals and provide tailored strategies that drive results for customers.
• Collaborate Across Teams: Work cross-functionally with Product, Sales, and Marketing teams to maintain a seamless feedback loop. Share customer insights to inform product development and contribute to a culture of continuous improvement.
• Partner with Industry Leaders: Build and maintain strong relationships with leading platforms like Meta, Pinterest, Snapchat, and TikTok. Work closely with these partners to ensure the best outcomes for our customers.

• Have 3+ Years of Experience: You bring 3+ years of relevant experience in customer success, account management, or a similar customer-facing role, ideally in the digital advertising space.
• Know Social Advertising Inside and Out: You’re comfortable navigating platforms like Meta, Pinterest, Snapchat, and TikTok, and you understand the nuances of paid social advertising strategies.
• Are Empathetic & Results-Driven: You thrive on helping customers succeed and are passionate about understanding their challenges and finding solutions. You’re focused on results but also deeply care about the process and customer experience.
• Can Simplify Complexity: You have a knack for explaining complex ideas in a clear and digestible way. Whether it’s data insights or campaign strategies, you can communicate effectively to customers at all levels.
• Have Excellent Communication Skills: You have strong spoken and written communication skills in English, with the ability to build rapport and maintain professional relationships.
• Are Self-Motivated & Collaborative: You’re a self-starter with a bias for action, but you also know the value of working together as a team. You can balance autonomy with collaboration and take initiative when needed.
• Are Flexible & Willing to Travel: You are comfortable working in a hybrid model from our Sydney office (3 days a week, more if desired), and are open to occasional travel for quarterly business reviews, conferences, and industry events.

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust  
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

• A strong communicator with excellent attention to detail
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5-7 years of experience in a customer account facing role
• Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

#LI-Remote

Your role
As an Account Executive, Commercial, you’ll own the complete sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the world.

Dialpad’s Account Executive, Commercial, will solve tangible client obstacles by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, Channel Partners, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

This is a hybrid role where the candidate is expected to be in our Sydney office three days per week and reports to our Head of Sales ANZ.

What you’ll do  

• Own the entire sales process, including working leads and generating pipeline
• Build talk tracks to align with specific client use cases
• Build strategic outbounding campaigns and sequencing to source your own opportunities
• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring  

• 1-2 years of professional closing sales experience in an ever-changing environment  
• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders
• Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)
• Experience in Salesforce preferred 

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with a great deal of autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Sydney. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience to our mid-sized, fast-growth merchants, finding new opportunities, and driving mutual success for Adyen and our customers.

Account Manager

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get excited by working on a wide portfolio of mid-sized, fast-growth merchants across a variety of verticals. You’ll work alongside a group of talented and driven Account Managers. Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts.

What You’ll Do:

• Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
• Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
• Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets. 
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
• Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
• Feedback: Serve as a feedback loop for your customers internally.

Who You Are:

• Enjoy engaging others and developing strong working relationships internally and externally with customers.
• You're a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online.
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• Strong time management skills and constantly looking for ways to work efficiently

Additional Requirements:

• You have 1-5 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
• Some domestic and international travel is required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Sydney office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

mx51 powers payment experiences for some of Australia's largest banks and acquirers. As our platform matures and our tenant relationships deepen, we're looking for a Product Manager - Tenant Success to be the voice of our products to the tenants who depend on them every day.

This is a run role, not a build role. You know our products inside out, understand tenant business problems, translate needs into clear requirements, and keep tenants informed, enabled, and supported at all times.

You'll sit at the intersection of Product, Delivery, Customer Success, and Commercial - the trusted advisor tenants turn to, the internal advocate shaping the roadmap, and the product expert their teams lean on in front of clients.

What you'll do

• Tenant Relationship Management: Serve as the primary product point of contact for a portfolio of bank and acquirer tenants, running regular cadences to surface issues, share updates, and deepen platform utilisation. Manage escalations with urgency and clear communication.
• Requirements Gathering & Advocacy: Engage tenants to uncover and document product requirements, translating real-world pain points into structured briefs. Lead workshops, write user stories and acceptance criteria, and champion tenant needs internally to influence backlog prioritisation.
• Platform & Product Expertise: Develop deep knowledge of the mx51 platform - configuration options, integration patterns, and acquirer-specific capabilities. Be the go-to resource for tenants and internal teams on how products work and how to get the most from them.
• Tenant Documentation & Communications: Own tenant-facing documentation including user guides, feature overviews, and configuration references. Manage release note distribution, contextualising technical changes so tenants always know what's changing and what action is required.
• Pre-Sales Support: Contribute to RFI/RFP responses, support tenant sales teams during client pitches, and identify opportunities where expanded product usage can unlock value for tenants and mx51.
• Deployment & Onboarding Support: Act as product SME during tenant onboarding, UAT, and go-live activities. Document gaps between deployment expectations and platform capabilities, feeding insights back into the product process.

About you

• Product Management or Technical Account Management experience in B2B SaaS or payments, with a track record of managing complex client relationships.
• Solid understanding of the payments landscape including acquiring, EFTPOS, payment flows, and the dynamics between banks, acquirers, POS providers, and merchants.
• Proven ability to gather, structure, and communicate requirements from client engagements with the ability to translate messy business problems into clear documentation.
• Strong stakeholder management skills, comfortable leading meetings with senior bank or acquirer stakeholders and equally comfortable working with engineers.
• Exceptional written and verbal communication, you can simplify complexity and adapt your style for technical, commercial, and executive audiences.
• Demonstrated ability to create and maintain high-quality product documentation for external audiences.
• Agile experience with Jira proficiency (epics, user stories, acceptance criteria).

Kaseya is looking for a driven, quota-carrying Account Manager to focus on expanding existing accounts and owning revenue growth within a defined portfolio. In this role, you’ll be responsible for identifying new opportunities, strengthening client relationships, and consistently delivering against (and exceeding) sales targets through strategic account management.

Key Responsibilities:

• Quota Ownership: Take full ownership of a revenue target, consistently meeting and exceeding quota through upsell, cross-sell, and expansion within your customer base.
• Account Expansion: Proactively engage with existing customers to uncover growth opportunities, leveraging Kaseya’s full suite of products to maximise account value.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, positioning yourself as a trusted advisor while aligning their needs to Kaseya’s solutions.
• Strategic Sales Execution: Develop and execute tailored account plans, including regular check-ins and business reviews, to drive pipeline, identify risks, and unlock new revenue opportunities.
• Adoption & Growth: Monitor product usage and adoption metrics, proactively addressing gaps and using insights to drive expansion strategies and increase customer lifetime value.
• Revenue Performance: Maintain a strong pipeline, accurately forecast revenue, and consistently deliver against monthly, quarterly, and annual sales targets.
• Collaboration: Partner closely with Customer Success, Sales, and other internal teams to ensure seamless delivery, maximise retention, and support ongoing account growth.
• CRM Management: Leverage Salesforce to manage pipeline, track account activity, and maintain accurate forecasting and reporting.

Requirements:

• Proven experience in a quota-carrying sales role (Account Management, Account Executive, or similar), ideally within a technology or SaaS environment
• Demonstrated track record of consistently meeting or exceeding sales targets
• Strong commercial mindset with a focus on revenue growth and account expansion
• Ability to thrive in a fast-paced, performance-driven environment
• Highly motivated, competitive, and resilient with a strong drive to succeed
• Excellent communication, negotiation, and stakeholder management skills
• Proficiency in CRM tools (Salesforce) for pipeline management and forecasting
• Strong analytical skills with the ability to interpret data and drive strategic decisions

About the Role

The Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You’ll Do

• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions
• Assist with Veeam Software solution implementation effort estimation
• Assist with post-installation issues
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Assist in the selling of Professional Services
• Document configuration and completed activities
• Analyze installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation
• Overnight travel to meet company goals and objectives
• Perform other duties, as assigned

What You’ll Bring

• VMware VCP, Microsoft MCSE or equivalent experience
• Prince 2, ITIL, PMP, or equivalent experience
• Bachelor’s Degree in technology required (A combination of education and experience will be considered)
• Hands-on experience with Veeam’s Core products
• Proven Consulting and Project Management experience
• Excellent communication, interpersonal and relationship-building skills
• Responsible for understanding customer needs and architecting an appropriate solution.
• Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated technologies.
• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Protection, Data Analytics
• Extensive experience with Data Center, Business Continuity and Operating Systems
• A proven track record of success (Attitude, Competency, Activity Levels)
• Experience successfully managing multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols
• Working knowledge of Cyber Security, common attacks and mitigation solutions

What You’ll Get 

• 20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance and income protection during illness or injury
• Annual wellbeing allowance and flu vaccination vouchers
• Discounted HCF corporate health insurance
• Free, confidential counselling and coaching via EAP
• Superannuation contributions via salary sacrifice
• Car allowance for eligible field sales roles
• Salary sacrifice options for portable electronic devices (phones, laptops, tablets)
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

We are a team. We are accountable. We partner with our clients to deliver strategic creative we are proud of.  

We learn together, we create together, we win together.  

And most importantly, we have fun together.  

About the Role:  

We are looking for a Revenue Accountant to join our finance team. Partner with account management teams to ensure their clients reach their revenue targets monthly.  

As the Revenue Accountant, you will have exposure to various stakeholders across the agency and WPP. You will have a keen eye for detail and the ability to communicate effectively with both financial and operational stakeholders.  

What You’ll Do:  

This is a key role within the agency. You will work closely with the Account Management teams and the Commercial Manager to ensure efficient management of Revenue recognition, WIP and Debtors across a large portfolio of clients.  

• Large volume invoicing, ensuring all invoices are raised in a timely & auditable manner.  
• WIP management; ensuring all jobs are reconciled & are in line with client contracts; ensuring all costs incurred are invoiced to clients promptly; ensuring revenue recognition is accurate & in line with company policies. 
• Ongoing monitoring of revenue and variance analysis to forecast. 
• Work closely with Account Management teams and promptly address any queries. 
• Gain and maintain knowledge of each applicable client contract. 
• Systems and process training for new starters and refresher courses for existing employees when required. 
• Understand and follow company policies & processes. 
• Identifying process improvements to your role and the greater finance team 
• Opportunity to progress your finance career at one of the leading communications groups worldwide.  

What You'll Bring:  

• Strong understanding of revenue recognition and core accounting principles 
• Experience with invoicing, WIP management, reconciliations and debtors
• Ability to prepare and analyse revenue and financial reports
• Proficiency in accounting systems and advanced Excel
• Knowledge of compliance, controls and audit requirements
• Close attention to detail and accuracy
• Strong analytical and problem-solving skills
• Clear communication skills, able to explain finance to non-finance teams
• Ability to collaborate with account management and operations
• Strong time management in a fast-paced agency environment
• Mindset for process improvement and efficiencies 

Why Ogilvy?    

• Go global with Ogilvy: As part of a leading global network, you'll have access to exciting career pathways and opportunities around the world. Expand your horizons and connect with colleagues across the globe.  
• Family & caregiver support: We offer a gender-neutral parental leave policy, providing 16 weeks of paid leave to support all parents and caregivers throughout their journey. We're committed to helping you balance your career and family life. 
• Unlock the power of AI: Get exclusive access to WPP Open, our cutting-edge global AI platform, and leverage the latest technology to enhance your work and drive innovation. 
• Work in style at Barangaroo: Sydney-based employees enjoy our brand new, state-of-the-art WPP campus in the heart of Barangaroo.   \
• Belong at Ogilvy: We're deeply committed to fostering an equitable and inclusive workplace. Our Inclusivity & Impact Council, SheCD, WPP Unite, and Reconciliation Action Plan programs are just some of the ways we're creating a culture where everyone feels valued and respected. 
• Invest in your growth: We're invested in your success. You'll receive a tailored personal development plan to help you achieve your goals, along with dedicated support from your manager to guide your career journey. We leverage Culture Amp to facilitate meaningful career conversations and track your progress. 
• Recharge & rejuvenate: Enjoy a range of additional leave benefits, including your birthday off, Summer Fridays, and loyalty leave (an extra day for each year you're with us). 
• Wellness your way: Take advantage of discounted rates with health and fitness providers, plus access to yoga, meditation, and wellbeing programs to support your mental and physical health. 
• Confidential support: We provide confidential counselling support through Telus EAP to help you navigate any personal or professional challenges. 
• Recognising excellence: We celebrate your achievements and loyalty through our employee reward programs. 
• Referral bonus: Bring your talented friends to Ogilvy and receive a bonus! 
• Unlock exclusive savings: Access discounts and vouchers for major household brands through our benefits platform, perkSPACE.  

#LI-CO1

A little bit about us 🚀

We're Australia’s leading online platform connecting households and property managers with trusted trade professionals for home improvement, maintenance, and repair work. We're a Great Place To Work certified and the #1 Employer for Women in 2025.

We're looking for high-performing sales professionals to join our teams, such as Sales Consultants (high-quality leads) and Account Managers (sales & retention).

Why join our Sales team:

• 💸 From $70K base salary + super + $42K uncapped commission, benefits and perks
• 🌴 hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes
• 🥇 Work for a market leader in the industry 
• 🎂 Birthday, anniversary and volunteer leave

The Opportunity: 

We're hosting a Recruitment Day on Thursday 14th May 2026 from 10am - 1 pm at our amazing office located in Town Hall. 

We have multiple roles on offer. Our roles are high-volume, structured and phone-based, selling directly to small to medium sized tradie businesses. We have a “Work-Hard, Play-Hard” culture, where your success will be measured by KPIs (both activity and revenue) and we don’t hold back on rewarding your success (uncapped commission, high achiever trips and more)! 

Check out our open roles below: (these roles are onsite, we’ve created a welcoming and fully-stocked office to support you)

• Inbound Sales Consultant: Converting inbound leads to sales. 
• Outbound Sales Consultant: Following up with tradies who finished their free trial period and converting them to sales.
• Account Manager: Nurturing, upselling and retaining tradies over the phone.

Event Details:

Date: Thursday 14th May 2026

Time: 10am - 1pm (Light refreshments will be provided) 

Location: hipages HQ. Town Hall, Sydney CBD (5 minutes from Town Hall & Gadigal stations)

What to expect on the day: 

1. Introduction to hipages Group and our sales team 
2. Experience sharing from our sales team members
3. Q&A 
4. Office tour
5. Individual interview and group activity 
6. Networking over some light refreshments

What we're looking for:

• Do you have at least one year experience in a phone-based sales role?

• Are you driven to succeed and love working to targets and KPIs?

• Apply now! 👇

How to apply?

Simply submit your application via this advertisement and a team member will contact you directly. 

Life at hipages:

We’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is great.

And there’s more:

• Diverse, collaborative teams that love solving problems
• Agile squads, hackathons, off-sites and roadshows
• Extra leave for birthdays, volunteering, and more
• Healthy snacks, continental breakfast and fresh fruit
• Sydney CBD office near Town Hall and Gadigal Stations
• Tailored growth support, mentoring and stretch projects
• A vibrant social scene - we work hard and have fun doing it

We prioritise Diversity:

At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader.

We’re proud to be endorsed by WORK180 for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you.

We’re also a Circle Back Initiative Employer, which means we commit to responding to every applicant.

#LI-Onsite-DS1

What You'll do: 

• Build, manage, and grow strategic partnerships with large customers & agencies in the Retail team.
• Lead across many internal functions to create partner strategies that drive meaningful business results.
• Leverage data, insights, and measurement to build innovative marketing communication plans that reach partner audience targets and achieve partner ROI goals & objectives.
• Be an internal advocate for partners by working with product and engineering teams to respond to partner needs and feedback.
• Be a team player who uplevels the broader organization through collaboration, unique perspectives, and critical thinking. 

What we’re looking for:

• Experience in sales/marketing/advertising/digital, with specific acumen across search, data, measurement and attribution.
• Proven track record of exceeding revenue goals.
• Ability to translate partner value across various levels, such as executive, operational, creative, media, and analytics teams.
• Strong team player and ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of operational rigor, digital acumen, and business excellence.
• Strong analytical background.
• Collaboration across multiple internal and external organizations.
• Strong written communication skills.
• Team player.
• Someone who is humble, eager, and willing to learn.
• Bachelor’s degree in a relevant field such as math, economics, marketing, business, engineering, or equivalent experience.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  
  

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times per week and therefore needs to be in a commutable distance from our Sydney office.

#LI-JC11
#LI-HYBRID

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is building a world-class, high-accountability field sales organization — and we’re looking for a leader who is both a coach and a builder. You know the craft of selling deeply: how to open doors, generate pipeline, position value competitively, and close with precision. You lead from the front, developing your team through active engagement — not from the sidelines.

You will be the driving force behind a disciplined, insight-led sales motion that blends in-person selling with proactive outbound strategy. Your leadership will elevate both the quality and velocity of revenue while shaping a culture rooted in excellence, ownership, and growth.

If you are a hands-on leader with deep product expertise, strong competitive instincts, and a track record of raising the bar for sellers — this is your next move

You Will:

Lead with expertise in the field

• Develop Territory Account Executives through active, in-market coaching — from sourcing and opening conversations to consultative discovery, competitive positioning, and closing with clarity.
• Model world-class selling by joining prospect and customer meetings, demonstrating product fluency, value articulation, and decisive deal strategy.
• Spend significant time in the field with your team, strengthening local relationships, fueling community-driven pipeline creation, and ensuring sellers experience Square through a human, product-driven presence.

Operate in the details

• Manage pipeline and KPIs with rigor — diagnosing gaps, identifying risks, expanding coverage, and guiding AEs to create and progress high-quality opportunities.
• Run disciplined weekly pipeline, forecast, and deal reviews that drive action, accountability, and predictable outcomes across multiple markets.
•  Use data-backed insights to coach AE effectiveness, elevate sales execution, and ensure consistent momentum across high-velocity, complex sales cycles.

Build a high-performance, high-accountability culture

• Create an environment defined by trust, clear expectations, ownership, and open communication.
• Hold the team to a high bar of execution while providing the clarity, structure, and hands-on coaching needed to meet it.
• Hire, onboard, and develop AEs to ramp quickly, deepen product expertise, and consistently exceed quota.

Scale expertise, process, and go-to-market effectiveness

• Become a product and competitive expert — ensuring your team can confidently articulate Square’s value and differentiation.
• Build scalable, repeatable field sales motions that increase funnel quality, improve outbound productivity, and accelerate growth in your assigned cities.
• Continuously refine strategy, playbooks, and operating rhythms to deepen Square’s presence and win market share across key local ecosystems.

Partner and innovate across the business

• Champion the customer voice and collaborate cross-functionally to strengthen product-market fit and unlock new revenue pathways.
•  Engage deeply with community networks, partners, and local events to amplify brand awareness and fuel top-of-funnel opportunity creation.

You Have

• 8+ years of sales success, ideally in a high-growth environment
• 5+ years of leadership experience, preferably managing field account executives
• Experience in high-transaction SaaS or financial services sales
• Strong bias toward action and experimentation, balanced with thoughtful decision-making
• A track record of building a winning, high-performing culture through hands-on leadership and coaching
• Extensive experience operating in a metrics-driven sales organization
• Proven ability to influence and collaborate with cross-functional partners in a rapidly scaling business
• Experience scaling and overseeing large Field Sales teams
• Strong ability to communicate and build relationships with senior executives
• Excellent interpersonal, leadership, organizational, and communication skills 

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role

Who we are  

Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.  

What you’ll do  

As the IT Audit Manager APAC, you will join a global audit team of ten experienced internal auditors, including an IT lead Auditor based in Amsterdam. You will be based in Sydney alongside another Group Auditor. Optiver is currently in transition and moving towards a more globally integrated IT operating model. As a result, you will be involved not only in assessments of local entities but also regional and global functions, providing insights to the Management Board and Supervisory Board.  The assessments cover the entire IT spectrum of our organization: from Information Security to IT Operations and from IT risks in HR or payment systems to IT risk in trading systems. Additionally, you will support other Group Auditors on broader audit topics when IT expertise is needed, giving your exposure to a wide array of business areas, such as HR, Legal, Operations, Trading and Finance.  

The common purpose is to enhance and safeguard organizational value by conducting risk-based and objective audits, offering advice, and providing valuable insights. 

While the Group Audit team was originally based exclusively in Amsterdam, the team is now expanding its presence in key regional offices, including Sydney for APAC business, to enhance and scale the execution of audit activities. 

The team performs a range of audits and assessments and, when required, special projects across Optiver offices, including Amsterdam, Chicago, Shanghai, London, New York, Mumbai, Austin, Hong Kong, Singapore, and Taipei. 

As part of the team, you will visit Optiver offices three or four times per year - primarily within the APAC region - for periods of one to two weeks, and will also execute audits remotely. 

 
Main responsibilities include:  

• Perform IT and Information Security audit engagements in an advanced and continuously evolving IT environment.  

• Assist with audit planning, focusing on IT related risks. 

• Support broader audit engagements outside of IT areas when required. 

• Work with different Optiver teams across the globe, taking cultural differences into account. 

• Prepare audit documentation, assist in drafting reports, and communicate findings to stakeholders. 

• Continuously learn and grow by being exposed to a fast-moving and complex business environment. 

• Support the ongoing development and refinement of audit methodology, templates, and reporting standards. 

WHO YOU ARE: 

Optiver needs our next IT Audit Manager to be someone with: 

• At least 6 years of relevant work experience, preferably within large, high-tech organizations. 

• Master’s degree in information systems, computer science, or related field. 

• Professional certifications such as CISA or CISSP. 

• Strong knowledge of IT governance, risk, and controls frameworks (e.g., COBIT, ISO, NIST). 

• Proven ability to assess IT controls across infrastructure, applications, and security domains. 

• Experience supporting IT audits, reviews, and risk assessments across varied environments. 

• Attention to detail - accurate in reviewing documentation, testing controls, and drafting observations. 

• Strong Time Management - effectively prioritizes tasks, stays organized, and meets deadlines. 

• Strong written and verbal communication skills in English. 

• Willingness to develop audit skills and the ability to work both independently and collaboratively. 

• A proactive, pragmatic mindset and a strong appetite to learn. 

• Prior experiences within financial markets and/or exposure to trading environments is considered a plus. 

• Ability to travel internationally for short assignments (approximately 8–10 weeks per year). 

• Team player and flexible to connect with colleagues based in Amsterdam and Chicago also considering different time zones the Group Audit operates in.   

 
What you’ll get  

You’ll join a culture of collaboration and excellence, where you’ll be surrounded by curious thinkers and creative problem solvers. Driven by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, working collectively to tackle some of the most complex problems in the financial markets.  

In return for your expertise, you will have access to a range of Optiver perks, including:  

• A performance-based bonus structure unmatched anywhere in the industry.  

• The chance to work alongside diverse and intelligent peers in a rewarding environment.  

• Training, mentorship and personal development opportunities.  

• Daily breakfast, lunch and an in-house barista.  

• Gym membership plus weekly in-house chair massages.  

• Regular social events, including a company trip every two years.  

Optiver is committed to diversity and inclusion. We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process.  

Questions? Get in touch with the recruitment team at careers@optiver.com.au.  

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

To help achieve this mission, Toast is expanding into new countries and markets and so we are currently seeking a Sales Manager to serve as a founding member of our Australian team. As a founding Sales Manager, this is an opportunity to build something meaningful from the ground up, where you will be an early member of our team that is transforming the way restaurants operate locally. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. 

By understanding their unique needs, you will develop a customized solution that helps Sydney businesses thrive. We need your passion and sales expertise to help us build the Toast brand in your geographic territory. Your work will have an immediate and lasting impact, requiring a blend of operational sales expertise and a founder/entrepreneurial mindset.  

As the cornerstone of this function in this region, you will collaborate closely with the RVP and other stakeholders to lay the foundation for sustainable success in the Sydney region. The role offers autonomy, the chance to navigate ambiguity, and the opportunity to create frameworks, processes, and initiatives that will define the region’s growth for years to come.

As a Sales Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Regional Vice President and will hire, build, and coach a team of Territory Account Executives who are in the field everyday transforming the way restaurants operate. You will work closely with your sales team on how to understand restaurants’ unique needs and develop customized solutions that help their businesses thrive. 

This is a field-based opportunity with local travel and field work. Candidates must live local to the Sydney area, or be willing to relocate.

About this roll*: (Responsibilities)

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on how to conduct efficient discovery meetings, live demos, and craft a solution that best meets the prospective customer’s needs
• Spend time enabling and empowering your team through walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

Do you have the right ingredients*? (Requirements)

• 3+ years of sales experience in a sourcing and/or closing role
• 2+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

Special Sauce: (non-essential skills, nice to have)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Proven track record of creating a winning culture that performs at a high level 

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Based in Australia, this is an incredible opportunity to get involved in a highly visible, large scale SaaS cloud company. Do a good job, and you will be noticed. This role is an immediate full-time position. If you’re ready to roll up your sleeves and take on unique problems that no one else is solving, keep reading.

At Anaplan, our aim is to make the world better by connecting organizations and people so business leaders can make better-informed decisions.

Our cloud planning platform enables an organization to run virtually any planning process by connecting data, people, and plans in every part of a business. Anaplan’s platform is the most flexible, scalable, and collaborative cloud planning system in the world today.

The SDR at Anaplan is typically the first voice a prospective Anaplan client will hear. One of our most important roles.

You will deliver a message of an easier way to do business; planning, forecasting, modelling and budgeting. You will follow-up on and create qualified leads, learn how to sell using Account Based Marketing techniques, establish trust, cultivate relationships and schedule initial meetings and demonstrations for the direct sales force with enterprise companies around the world.

What you'll be doing:

• Develop and generate Sales Qualified leads by prospecting Enterprise accounts, identifying key customers, understanding their pain and needs, building connections with Anaplan account team.
• Follow up on marketing-generated leads and inbound requests, by speedy follow-up with event attendees, and by daily making outbound cold-calling, email correspondence and other forms of digital prospecting to targeted prospects in our Target Market
• Learn how to have value-based discussions with prospects
• Work with field sales to develop and implement Account Based Sales Development strategies targeting the right person at the right time, with the right message.
• Challenge themselves to meet and exceed weekly and monthly sales metrics, forecasts, meeting and call objectives

More about you:

• 1-3 + years Inside Sales/Sales Development/Market Development/Business Development experience
• (preferably at an enterprise software company selling SaaS /Cloud applications)
• Tech savvy and eager to learn new prospecting technology stacks
• Consistent track record of performance on pipeline generation, meeting set-up
• High level of energy, drive, enthusiasm, initiative, commitment and professionalism
• Organised with the ability to maintain high call volumes
• Bachelor’s Degree