Role Summary

The Demand Generation Manager, EMEA supports the planning and execution of integrated, multi-channel campaigns that drive measurable pipeline across Kaseya’s EMEA customer segments. Based in Reading, UK, this role focuses on executing demand generation programs across digital channels, supporting the full process from audience targeting and campaign setup through to lead capture, qualification, and sales handoff.

Working closely with the Director, Marketing EMEA, Segment Leads, Data and Analytics teams, and sales development teams, the role is responsible for helping deliver qualified leads and pipeline while continuously improving campaign performance and cost-per-lead efficiency.

Key Responsibilities

• Support the execution of the EMEA demand generation plan, including campaign calendar coordination, channel execution, and tracking MQL performance across markets

• Execute paid and owned campaigns across LinkedIn, Google Ads, display, email, and content syndication channels to generate qualified leads and pipeline

• Manage campaign setup and lead capture processes including landing page coordination, form optimisation, and alignment with lead scoring and sales handoff processes

• Work with intent data platforms and internal data teams to identify target accounts and support campaign targeting

• Monitor campaign performance and collaborate with the Data and Analytics team to track CPL, MQL volume and quality, pipeline contribution, and channel ROI

• Coordinate with external agencies, media partners, and freelancers to ensure campaigns are delivered on time and meet agreed performance standards

• Work closely with Segment Leads and Campaign Managers to ensure campaigns align with target audiences and commercial priorities

• Support account-based marketing initiatives by assisting with target account lists, digital campaign setup, and coordination with sales development teams

• Contribute to post-campaign analysis and optimisation, identifying improvements and applying insights to future campaigns

What You'll Bring

• 3–5 years of experience in B2B demand generation, digital marketing, or growth marketing within the IT, software, or technology sector

• Understanding of the IT landscape and how technology buyers evaluate solutions across areas such as IT management, cybersecurity, cloud, or SaaS

• Hands-on experience supporting or executing multi-channel campaigns with a focus on lead generation and pipeline contribution

• Practical experience with core demand generation channels including LinkedIn Ads, Google Ads, email marketing, and content syndication

• Familiarity with marketing automation platforms and CRM systems used for lead management and campaign tracking

• Basic understanding of intent data platforms and account-based marketing concepts

• Analytical mindset with the ability to review campaign data, identify optimisation opportunities, and communicate insights clearly

• Strong organisational and project management skills with the ability to manage multiple campaigns simultaneously

• Experience working with agencies or media partners is beneficial

• Understanding of EMEA markets; experience with UK or DACH markets is a plus

• Native German speaker with full professional proficiency in English (required)

Position Summary

Kaseya is looking for a Sr. Manager of Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the Director of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments

Required Qualifications

• 7 + years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Summary

Kaseya is looking for a Sr. Analyst Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the Director of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities 

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments

 Required Qualifications

• 3+ years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Overview

Kaseya is looking for a Manager of Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the Director of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities 

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments

Required Qualifications

• 5+ years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Summary 

Kaseya is looking for a Director of Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the VP of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments
• Lead and develop a cross-functional team with diverse strategy and analytics backgrounds as they execute on key projects and hunt for insights to drive company strategy

Required Qualifications

• 9+ years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Summary

We are seeking an experienced Procurement Category Manager to lead strategic sourcing and category management initiatives across a diverse set of corporate spend areas. This role is responsible for developing category strategies, driving cost optimization, managing supplier relationships, and collaborating with internal stakeholders to ensure procurement outcomes align with business objectives.

The ideal candidate brings strong commercial judgment, experience managing complex supplier ecosystems, and the ability to operate at both a strategic and executional level within a fast-paced, global organization.

Key Responsibilities

Category Strategy & Planning

• Develop, execute, and maintain category strategies across multiple indirect and/or direct spend areas, aligned with organizational priorities and growth plans.
• Conduct market analysis, benchmarking, and total cost assessments to identify savings opportunities and sourcing improvements.
• Segment supplier markets and define sourcing approaches to balance cost, risk, performance, and innovation.
• Monitor industry and market trends to inform short- and long-term procurement decisions.

Strategic Sourcing & Procurement Execution

• Lead end-to-end sourcing initiatives including RFIs, RFPs, and RFQs for assigned categories.
• Manage competitive sourcing processes and supplier evaluations using data-driven decision criteria.
• Negotiate commercial terms, including pricing structures, service levels, contract duration, and performance incentives.
• Oversee procurement activities from requirements gathering through contract execution and purchase fulfillment.

Contract & Commercial Management

• Partner with Legal, Finance, and Risk teams to negotiate and finalize contracts that protect the company’s commercial and operational interests.
• Manage contract lifecycles, including renewals, amendments, and renegotiations.
• Ensure contractual terms align with internal policies, compliance requirements, and risk standards.

Supplier Relationship Management

• Build and maintain strong relationships with strategic and preferred suppliers.
• Establish supplier performance metrics and scorecards; lead regular business reviews and continuous improvement efforts.
• Identify opportunities to consolidate spend, improve supplier performance, and reduce dependency risk.
• Support onboarding of new suppliers as business needs evolve.

Stakeholder Collaboration

• Act as a trusted procurement partner for cross-functional teams, translating business requirements into effective sourcing strategies.
• Influence stakeholders by providing clear insights into market conditions, cost drivers, and trade-offs.
• Communicate category performance, savings results, and risk considerations to leadership.

Risk, Compliance & Reporting

• Identify and mitigate supply, contractual, and operational risks within assigned categories.
• Ensure procurement activities comply with company policies, regulatory requirements, and ethical sourcing standards.
• Track and report key category KPIs, including savings, supplier performance, and contract compliance.

Continuous Improvement

• Drive process improvements to enhance procurement efficiency, transparency, and scalability.
• Leverage procurement tools, analytics, and reporting solutions to improve data-driven decision-making.
• Share best practices and contribute to capability-building initiatives within the Procurement team.

Required Qualifications

• 6+ years of experience in procurement, strategic sourcing, or category management.
• Proven ability to manage multiple categories or complex spend portfolios.
• Strong negotiation, analytical, and stakeholder management skills.
• Experience working with procurement and contract management systems.
• Bachelor’s degree in Business, Supply Chain, Finance, or a related field.

Preferred Qualifications 

• Experience supporting global or multi-functional organizations.
• Exposure to a variety of indirect or direct spend categories.
• Professional procurement certifications (e.g., CPSM, CIPS) a plus.
• Master’s degree or MBA preferred.

#IND525

Position Overview:

As the Product Finance Director leading the Cyber Security and IT Automation Product Pillars, you will have end-to-end finance ownership and directly partner with the General Managers and engineering leaders to set the strategic direction for these core pillars. The successful candidate must operate in a fast-paced, results-oriented environment and will lead a team responsible for monthly financial reporting, annual planning processes, and pricing decisions for new product launches, etc.  You will report to the VP of Product Finance while also working closely with other cross-functional leaders across Infrastructure/Engineering, Operations, and Go-to-Market teams.

Key Responsibilities:

• Strategic Partnership: Collaborate with the General Manager of the business unit to provide financial insights, strategic planning, and data-backed business decision support that accelerates growth.
• Budgeting and Forecasting: Own the financial planning process for the business unit, including annual budgeting, quarterly forecasting, and multi-year long-term planning to ensure alignment with corporate goals.
• Performance Reporting: Generate and deliver monthly, quarterly, and annual financial reports, including variance analysis, KPI monitoring, scenario analysis, and stress tests, with a sharp focus on actionable insights to drive growth and profitability.
• Cost Optimization: Identify and implement opportunities to optimize financial performance by analyzing costs related to product development, support, and delivery.
• Capital Planning: Ensure effective allocation and use of capital for business unit growth initiatives, focusing on investments that drive longer-term profitability and ROI.
• Cross-Functional Collaboration: Work closely with the General Manager and other functional leaders, including Product, IT, Operations, and Engineering, to align financial strategies with operational needs and priorities.
• Financial Modeling: Develop robust, scalable financial models to support data-driven decision-making, including SaaS-specific metrics like ARR growth, churn reduction, and LTV/CAC optimization.

Required Qualifications

• Experience: 10-15+ years of experience in finance, FP&A, or related fields, with significant experience supporting a high-growth business unit, or applicable background in management consulting. Experience with SaaS/High Tech companies (e.g., managing subscription revenue models) strongly preferred.
• Education: Bachelor’s degree in finance, accounting, economics, or business-related field required; MBA or advanced degree preferred (or equivalent relevant experience).
• Business Partnering: Proven ability to partner with general managers or senior operational leaders to drive business results, including influencing without authority.
• Leadership Skills: Strong leadership and communication skills, with a demonstrated ability to manage and influence cross-functional teams in a matrixed organization.
• Data-Driven: Analytical mindset, able to translate data into actionable insights using tools like Excel, SQL, or financial planning software (e.g., Oracle EPBCS).
• Flexibility & Adaptability: Ability to thrive in a fast-paced, high-growth environment with evolving priorities and challenges.

Position Summary 

Position Summary
We are seeking a highly motivated Talent Development Specialist to design, deliver, and continuously improve learning and talent initiatives across our global workforce. This role plays a critical part in building skills, growing succession pipeline,  strengthening culture, and enhancing the employee experience in a fast-paced, technology-driven environment. You will collaborate closely with HR, business leaders, and key stakeholders to ensure programs are scalable, and aligned with business objectives.

Key Responsibilities

Learning & Development

• Design, implement, and manage global learning programs, including New Employee Experience / onboarding, leadership development, technical upskilling, and professional skills training.
• Partner with subject matter experts and business leaders to identify capability gaps and translate them into effective learning solutions.
• Manage and optimize learning platforms, ensuring high adoption, quality content, and measurable outcomes.
• Evaluate program effectiveness using data, feedback, and performance metrics; continuously refine offerings based on insights.
• Support career development initiatives, including learning pathways, mentoring, and internal mobility.

Talent Processes

• Develop and execute talent calibration, talent review and succession planning processes and tools.
• Support HRBPs and our leaders to run processes and use approaches.  Document impact and outcomes.  Support proper technology configuration and overall automation.

Employee Engagement

• Develop and execute employee engagement strategies that support company culture, values, and business priorities.
• Lead global engagement initiatives such as surveys and action planning and culture-building campaigns.
• Analyze engagement data and trends across; partner with leaders and HR Business Partners to drive targeted, practical improvements.
• Support change management and communications related to learning, talent processes, engagement, and organizational initiatives.

Collaboration & Global Enablement

• Work effectively across time zones and cultures, adapting programs to meet local  needs while maintaining global consistency.
• Act as a trusted partner to HR Business Partners and leaders on learning, succession and engagement best practices.

Required Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, Psychology, or a related field.
• 4–7 years of experience in learning & development, talent processes and/or talent development, preferably in an IT or software environment.
• Experience supporting a global, distributed workforce.
• Strong instructional design and facilitation skills (virtual and in-person).
• Demonstrated ability to use data and insights to inform decisions and measure impact.
• Familiarity with learning technologies, digital learning tools, engagement platforms, HRIS (Oracle preferred), and LMS administration (Absorb preferred).

Preferred Qualifications

• Strong project management and stakeholder management skills.
• Excellent communication and presentation abilities.
• Culturally aware and adaptable.
• Self-starter with a continuous improvement mindset.
• Passion for learning, employee experience, and organizational culture.

Position Summary

As a Technical Account Manager at Kaseya, you will be an integral part of our customer success team, responsible for providing technical expertise, support, and guidance to our clients. By understanding our customers' unique business needs and challenges, you will help them maximize the value of our IT security solutions and ensure smooth implementation and adoption. Your dedication to customer satisfaction and technical prowess will be vital in building long-lasting relationships and driving our clients' success

Key Responsibilities

• Build expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstacles
• Own the identification and resolution of obstacles for customers using and obtaining value from our solutions.
• Engage with all departments (i.e., Product, tech, Ops) to ensure closure.
• Ensure that a customer has a plan to use available and relevant features (including integrations our IT Complete platform)
• Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products
• Create opportunity and interest for additional modules for Account Managers to drive to closure
• Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate
• Continually keep abreast of modern technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs
• Understands business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businesses
• Experienced in providing pre-sale solution design (including functional and technical aspects)
• Experienced in providing solution demos and high volume of customized client demos
• Leadership role in driving solution enhancements and presenting product roadmaps

Required Qualifications 

• 2-4 years’ experience in a customer facing technical account role
• Experience in technical accounts reviews with customers for SaaS/Tech solutions
• Strong presentation and communication skills
• Demonstrated ability to identify opportunities and leverage appropriately
• Demonstrated ability to identify opportunities and leverage appropriately
• Demonstrated knowledge of network and desktop management solutions
• Demonstrated personal commitment and interest in continued professional development
• Well spoken & understanding of Business-Level English

Preferred Qualifications

• Knowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions.
• Technical Account Management/Customer Success experience managing issues to resolution for key account
• Knowledge of Managing Server and Workstations (Microsoft Systems Administrator)
• Strong understanding of networking technology (CCNA, Network+)
• Sales experience is a plus
• College or technical degree preferred

Position Summary

We're looking for an Associate Manager, Technical Account Management with a strong technical background, excellent communication skills, and a passion for customer advocacy. The ideal candidate will have a proven track record of driving product adoption, identifying opportunities for value realization, and resolving customer issues. If you're a seasoned professional with a collaborative mindset and a passion for driving customer success, we encourage you to apply to join our dedicated management team for Technical Account Managers.

As an Associate Manager, Technical Account Management, you will lead the technical aspects of our customer success initiatives and play a critical role in ensuring the ongoing satisfaction and success of our clients. You will serve as the primary technical contact for our most complex and strategic accounts, leveraging your expertise to drive adoption, retention, and expansion of our products and services. In addition, you will manage Technical Account Managers in this player/coach role.

Key Responsibilities

• Provide technical leadership and guidance to customers and internal teams on the implementation, configuration, and optimization of our products and solutions. Act as a trusted advisor to customers, offering insights and best practices to help them achieve their business objectives.
• Serve as the voice of the customer within the organization, advocating for customer needs and priorities. Gather feedback, identify trends, and communicate insights to product management and development teams to drive product improvements and enhancements.
• Proactively engage with customers to understand their business goals and objectives, and identify opportunities for product adoption and expansion. Develop and execute customer success plans to drive value realization and ensure customer satisfaction.
• Identify and mitigate risks to customer success, including technical challenges, adoption barriers, and other factors that may impact customer satisfaction and retention. Develop proactive strategies to address risks and ensure customer success.
• Continuously monitor and assess customer satisfaction and engagement metrics, and identify opportunities for improvement. Collaborate with cross-functional teams to implement process improvements and drive customer success initiatives.
• Work within Business Intelligence tools like PowerBI and CRMs like SalesForce. Create reports and monitor performance of Key Performance Indicators (KPI’s) tied to Technical Account Managers.
• Identify talent while interviewing prospects for Technical Account Management.

Required Qualifications 

• Bachelor's degree in computer science, engineering, or related field.
• 5+ years of experience in a customer-facing technical role, such as customer success engineer, solutions engineer, or technical account manager.
• Previous Management experience is a plus.
• Strong technical aptitude and expertise in software applications, APIs, and cloud technologies.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Proven track record of successfully managing complex technical projects and driving customer success initiatives
• Project management experience, with the ability to manage multiple projects and priorities simultaneously
• Strong problem-solving and troubleshooting skills, with a proactive and solution-oriented mindset.
• Experience working with enterprise customers and managing strategic accounts is preferred.
• Familiarity with CRM systems and customer success tools (e.g., Salesforce, Gainsight) is a plus.

Position Summary 

We are seeking a seasoned Senior Executive Assistant to support the CEO within the Chief of Staff Office. This role operates at the core of executive leadership and partners closely with the Chief of Staff to ensure the CEO’s time, focus, and priorities are optimized in a fast-paced, high-growth environment. The ideal candidate is a trusted partner with exceptional judgment, capable of anticipating needs, managing complexity, and driving alignment at the highest levels of the organization. 

Key Responsibilities 

• Manage the CEO’s complex calendar, travel, and meeting logistics with strong judgment and foresight  
• Partner closely with the Chief of Staff to align priorities and ensure focus on highest-impact initiatives  
• Serve as a gatekeeper and trusted liaison across senior leaders and key stakeholders  
• Support executive communications, materials, and follow-ups to drive clarity and execution  
• Provide strategic leverage by synthesizing information, flagging risks, and supporting cross-functional initiatives 

Required Qualifications 

• 8–12+ years of experience supporting C-level executives in dynamic, high-growth environments  
• Prior experience working with a Chief of Staff or executive office strongly preferred  
• Exceptional judgment, discretion, and ability to operate with minimal direction  
• Strong organizational, communication, and prioritization skills  
• Business-minded, proactive, and comfortable managing high levels of complexity  
• Proficient with productivity and collaboration tools (Microsoft Office, Zoom, etc.) 

Position Summary 

The Renewal Specialist will be responsible for renewing software contracts across Kaseya’s MSP customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process. This is an in-office role, based in Brickell, Miami.

Key Responsibilities

• Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
• Work closely with Account Management to identify risk factors and support smooth renewal execution
• Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed
• Ensure renewals are accurately documented and properly forecasted
• Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution
• Help improve the renewal process over time to increase retention and reduce churn
• Perform other related duties as assigned

Required Qualifications

• 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
• Direct experience managing or supporting software contract renewals and driving retention outcomes

Preferred Qualifications

• Experience managing subscription or contract renewals end to end
• Strong negotiation and relationship management skills
• Experience working with large and complex books of business
• Demonstrated ability to identify upsell, cross sell or expansion opportunities
• Ability to work in a fast paced environment and manage multiple priorities
• Strong communication skills and ability to collaborate cross functionally
• Strong attention to detail and organizational skills
• Experience using CRM systems such as Salesforce
• Strong problem solving and analytical thinking skills

Kaseya is seeking a results-oriented and client-focused Senior Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier enterprise clients. 

You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions. 

Key Responsibilities 

• Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans. 

• Account Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions. 

• Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts. 

• Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs. 

• Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans. 

• Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution. 

• Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy. 

Required Qualifications 

• 5+ years of experience in enterprise account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment. 

• Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals. 

• Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers. 

• Excellent written and verbal communication skills, including presentation and storytelling abilities. 

• Experience in building and executing strategic account plans. 
  
  
  

Preferred Qualifications 

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems. 

• Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms. 

• Bachelor’s degree in Business, Technology, or related field. MBA is a plus.  
  
  

Kaseya is seeking a results-oriented and client-focused Principal Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier enterprise clients. 

You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions. 

Key Responsibilities 

• Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans. 

• Account Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions. 

• Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts. 

• Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs. 

• Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans. 

• Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution. 

• Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy. 

Required Qualifications 

• 5+ years of experience in enterprise account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment. 

• Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals. 

• Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers. 

• Excellent written and verbal communication skills, including presentation and storytelling abilities. 

• Experience in building and executing strategic account plans. 
  
  
  

Preferred Qualifications 

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems. 

• Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms. 

• Bachelor’s degree in Business, Technology, or related field. MBA is a plus.  
  

We are looking for a bright and motivated Help Desk Engineer to deliver enterprise-level technical support to our internal customers. You’ll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems.
This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams.

Responsibilities
• Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity.
• Resolve incidents and service requests using ITSM tools and follow ITIL best practices.
• Maintain accurate documentation of issues and resolutions in the help desk system.
• Escalate complex issues to appropriate teams while ensuring timely follow-up.
• Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning.

Requirements: 
• 1–3 years of experience in a Help Desk or IT Support role.
• Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS.
• Familiarity with ITSM tools and ticketing systems.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience supporting global teams across multiple time zones.

We are looking for a Senior MuleSoft Developer with 3–4 years of hands-on experience to design, develop and maintain scalable integration solutions. The ideal candidate will have strong experience with MuleSoft Anypoint Platform, API-led connectivity and enterprise system integrations, working closely with cross-functional teams to deliver reliable and high-quality integration solutions.

Key Responsibilities

• Design, develop, and maintain integrations using MuleSoft Anypoint Platform.
• Implement API-led connectivity following best practices (System, Process, and Experience APIs).
• Develop and maintain RESTful APIs and integrations between enterprise systems (e.g., Salesforce, NetSuite, ERP, third-party platforms).
• Build and manage data transformations using DataWeave.
• Participate in integration design discussions, technical reviews, and architecture decisions.
• Troubleshoot, debug, and resolve integration issues across environments.
• Support deployments across DEV, QA/UAT, and PROD environments.
• Collaborate closely with Salesforce, backend and business teams to gather and clarify requirements.
• Ensure integrations meet performance, security, and scalability standards.
• Document integration designs, configurations, and operational procedures.

Required Technical Skills (Must Have)

• 3–4 years of experience developing integrations using MuleSoft Anypoint Platform.
• Strong knowledge of:
  • Mule 4
  • DataWeave 2.x
  • RESTful APIs
  • API-led connectivity architecture
• Hands-on experience with:
  • Anypoint Studio
  • Anypoint Exchange
  • Runtime Manager
  • API Manager
• Experience integrating with Salesforce and other enterprise systems.
• Solid understanding of HTTP, JSON, XML, OAuth, and security concepts.
• Experience with error handling, logging, and monitoring best practices.
• Familiarity with CI/CD pipelines and version control systems (Git).
• Experience working in Agile/Scrum environments.

Desired / Nice-to-Have Skills

• Experience integrating with NetSuite, ERPs, or financial systems.
• Knowledge of Boomi, Azure Integration Services, or other iPaaS tools.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with DevOps tools (Jenkins, GitHub Actions, Gearset, etc.).
• MuleSoft certifications (Developer Level 1 or higher).
• Experience with event-driven architectures and messaging systems.

Soft Skills

• Strong communication skills, able to explain technical concepts clearly to both technical and non-technical stakeholders.
• Excellent problem-solving and analytical thinking.
• Ability to work independently and take ownership of integrations.
• Strong collaboration skills and experience working with distributed teams.
• Proactive mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn and adapt to new technologies and business needs.

What We Offer

• Opportunity to work on enterprise-scale integrations.
• Collaborative and supportive team environment.
• Exposure to modern integration architectures and best practices.
• Professional growth and learning opportunities.

Senior Process Improvement Analyst 

Summary

The Senior Process Improvement Analyst (Senior Accounts Payable Analyst) is a dedicated process improvement role reporting directly to the Director of Accounts Payable, with a primary focus on driving continuous improvement across Accounts Payable and the end‑to‑end Procure‑to‑Pay (P2P) lifecycle.

This role partners closely with AP leadership and cross‑functional stakeholders (Procurement, Treasury, IT, Tax, and Finance) to identify opportunities for automation, standardization, and process optimization that reduce manual effort, improve accuracy, and enhance scalability.

Leveraging tools such as Oracle Fusion (OTBI), advanced Excel, AI‑enabled solutions, and the Microsoft Power Platform, the analyst designs, develops, and leads data‑driven process improvement initiatives across invoice intake, approvals, matching, payments, supplier maintenance, and reporting.

This position serves as a functional bridge between AP operations and enabling technologies, with accountability for automation enablement, analytics, and continuous improvement—rather than day‑to‑day transactional processing—supporting a modern, scalable, and audit‑ready AP function.

Key Responsibilities

• Analyze end‑to‑end Accounts Payable and Procure‑to‑Pay processes to identify inefficiencies, risks, and opportunities for improvement.
• Lead and implement process improvement initiatives that reduce manual effort, improve accuracy, and enhance scalability.
• Analyze KPIs, exception trends, volume drivers, and operational data to recommend data‑backed, sustainable process enhancements.
• Develop and maintain reporting and dashboards, including OTBI reports and ad‑hoc analyses, to support AP operations and leadership decision‑making.
• Support and implement automation initiatives, including AI‑enabled solutions, workflow automation, and Microsoft Power Platform tools (Power BI, Power Automate, Power Apps).
• Support documentation of current‑state and future‑state processes, SOPs, and controls.
• Assist with change management efforts, including UAT, communication, training, and adoption of new tools and processes.
• Monitor post‑implementation results to ensure expected benefits and continuous optimization.

Required Qualifications

• 6–8 years of progressive experience in Accounts Payable, Procure‑to‑Pay, Shared Services, or related finance operations, with demonstrated ownership of process improvement initiatives.
• Strong understanding of AP operations, including invoice processing, exception handling, approvals, and payments.
• Experience supporting or implementing automation and AI‑enabled processes.
• Advanced Excel skills with strong analytical and problem‑solving capabilities.
• Experience developing reports, metrics, and dashboards for operational and leadership audiences.
• Proven ability to translate data insights into actionable process recommendations.
• Strong communication skills with the ability to partner with both technical and business stakeholders.

Preferred Qualifications

• Experience with Oracle Fusion ERP and OTBI reporting.
• Experience with Microsoft Power Platform tools (Power BI, Power Automate, Power Apps).
• Background in process improvement methodologies (Lean, Six Sigma, or similar).
• Experience supporting global or multi‑entity AP environments.

Key Competencies

• Process orientation and continuous improvement mindset
• Data‑driven decision making
• Automation and technology aptitude
• Stakeholder collaboration and influence
• Attention to detail with a focus on scalability and controls

Kaseya is a leading provider of IT and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. We empower businesses to command all of IT centrally, easily, and efficiently. We are committed to innovation and excellence, making IT management easier, faster, and more cost-effective. We are seeking a dynamic and results-driven Account Executive to manage and expand our business in the DACH region from our new Munich Office. The ideal candidate will have a proven track record in sales, a deep understanding of the IT landscape, and the ability to drive revenue growth through strong customer relationships and strategic selling.

Key Responsibilities:

• Develop and execute a comprehensive sales strategy to achieve revenue targets in the DACH market.
• Identify and target new business opportunities and key accounts within the region.
• Drive the entire sales cycle from prospecting to closing deals, ensuring a high conversion rate.
• Build and maintain strong, long-lasting customer relationships.
• Serve as the lead point of contact for all customer account executive matters.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop knowledge in Kaseya’s product offerings and effectively communicate their value propositions to potential clients.
• Conduct product demonstrations and presentations tailored to the client's need

Collaboration and Reporting:

• Collaborate with internal teams, including marketing, product development, and customer support, to align efforts and deliver exceptional customer experiences.
• Provide regular reports on sales activities, pipeline status, and forecasted revenue to the NCA Manager and the VP.
• Attend industry events, conferences, and networking opportunities to represent Kaseya and expand the company's presence in the Nordic market.

Qualifications:

Education and Experience:

• Fluency in  English and German is essential 
• 2+ years of experience in a similar sales role, preferably in the IT or software industry.
• Experience with using CRM software and sales tools (e.g., Salesforce, HubSpot).

Skills and Competencies:

• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Bachelor’s degree in Business, Marketing, IT, or a related field.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proven track record of meeting or exceeding sales quotas.

What We Offer:

• Competitive salary and attractive commission structure.
• Inbound leads.
• Benefits package, including pension and special bonus award.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

#IND2

Key Responsibilities:

• Design and development of Salesforce solutions, ensuring they meet business requirements and technical standards.
• Collaborate with stakeholders to gather and analyze requirements for Salesforce implementations.
• Architect and build scalable, high-performing solutions using Salesforce technologies (Apex, Visualforce, Lightning, etc.).
• Perform integration of Salesforce with other internal and external systems.
• Develop and maintain Salesforce architecture, design documentation and solutions allow for high performance and reliability.
• Assist with enhancing platform efficiency, including user experience improvements, performance optimization, and system upgrades.
•   Follow coding standards and best practices across the team, including code reviews and ensuring efficient, reusable, and scalable code.
• Follow Salesforce development lifecycle tools and processes, such as DevOps, CI/CD, version control, and automated testing
• Customize Salesforce solutions using point-and-click tools as well as programmatic development (Apex, Triggers, SOQL).
• Configure standard and custom objects, fields, workflows, validation rules, and approval processes.
• Troubleshoot and resolve Salesforce-related issues, providing timely support to internal teams.
• Stay up to date with Salesforce releases, features, and best practices to drive continuous improvement in the organization’s Salesforce environment.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3+ years of experience in Salesforce development, customization & implementation including Apex, Visualforce, Lightning, LWC, SOQL, SOSL, Triggers, & Flows.
• Experience with Salesforce technologies, including Apex, Visualforce, Lightning Components, and Salesforce APIs.
• Experience with SOAP and REST web services.
• Experience working with Salesforce Sales Cloud, Service Cloud, & CPQ Cloud.
• Understanding of Salesforce architecture and best practices.
• Experience on Salesforce projects, architecture design, and system integrations.
• Experience with Salesforce integration tools and middleware platforms.
• Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications:

• Additional Certifications Considered:
  • Salesforce Java Script Developer I,
  • Salesforce CPQ, Sales, or Service
  • Salesforce Platform Developer I
• Experience with agile methodologies and project management tools like Jira.
• Experience with DevOps practices and CI/CD pipelines.
• Familiarity with data integration and ETL tools.

Peer Success Manager

Location - Brentwood, TN

We are looking for an enthusiastic team player with excellent communication skills to guide and support our clients (partners) in our industry-specific peer group.  Success in this role is  

• Moderate accountability meetings with “Pods”. Each Pod has 8-10 partners. 
• Ensure partners are prepared, attending, and actively participating in accountability meetings.  
• *Ensuring partners are prepared, attending, and actively participating in quarterly meetings. (3 in-person and 1 virtual) (for TP)
• *Ensure partners are holding their own quarterly business planning meetings (Virtual)
• Conduct quarterly, “Strategic Alignment” meetings with all partners.
• Assist with inbound support requests from partners as needed
• Act as a liaison to appropriate resources (people and materials) within the programs.
• Attend additional in-person workshops as needed.
• “Own” the relationship with the partner.

Responsibilities  

• Guide partners through one-on-one meetings to train on peer systems and processes  
• Set appropriate expectations for partners regarding peer and what success looks like in our program  
• Maintain knowledge and understanding of the program as it continues to scale  
• Be knowledgeable about all TMT and Kaseya products related to Peer and Sales/Marketing
• Serve as reference point for partner questions about Operational Framework / Sales Framework / Marketing Framework
• Manage partners participation and adoption of program and peer group
• Travel to quarterly meetings and network with partners in addition to providing logistical assistance 
• Encourage partners to understand the TruMethods/TMT frameworks. Leverage our library of video lessons and content. Also, drive attendance to webinars that will help partners grow their business.  
• Serve as primary point of contact for partner interactions
• Create fans of the program.

Skills  

• Communication skills- presenting, teaching, customer service, scheduling, and general communication with partners and colleagues  
• Fast typing and note-taking  
• Persistence and follow through  
• Organizational skills  
• Knowledge of the MSP industry is helpful but not required  
• Knowledge of HubSpot, Calendly, Zoom, and Microsoft Suite is helpful but not required  

Job Summary

The Senior Analyst, Compensation and Analytics is responsible for supporting the design, analysis, and administration of compensation and incentive programs across the organization. This role plays a critical part in ensuring compensation plans are data-driven, competitive, equitable, and aligned with business performance—particularly Annual Recurring Revenue (ARR). The position partners closely with HR, Finance, and Sales to support annual operating planning, compensation forecasting, and performance-based payout analysis, enabling informed decision-making and effective compensation governance.

Roles & Responsibilities

• Perform advanced compensation analyses, including statistical analysis and data mining, to identify trends, risks, and opportunities
• Track, analyze, and report compensation payouts relative to plan performance and ARR attainment
• Develop, maintain, and optimize relational data models to support comprehensive compensation analytics and reporting
• Prepare regular and ad-hoc compensation reports and dashboards using Excel (Power Query, Power Pivot) and Power BI for senior leadership
• Support annual operating planning processes related to sales compensation design and modeling
• Conduct market benchmarking and salary survey analysis to ensure internal compensation remains competitive and market-aligned
• Provide data-driven recommendations on compensation structures, incentive plans, and program enhancements
• Assist in the design, evaluation, and administration of compensation and incentive programs
• Support the development and maintenance of compensation policies, procedures, and governance standards
• Ensure compliance with applicable legal and regulatory requirements and support compensation-related audits
• Partner cross-functionally with HR, Finance, and Sales on budgeting, forecasting, and compensation strategy initiatives
• Develop clear communication materials and support training for managers on compensation programs and changes
• Serve as a subject-matter resource for compensation-related inquiries from employees and managers

Required Qualifications

• Bachelor’s degree in Analytics, Finance, Business Administration, Statistics, or a related field
• Minimum of 3 years of experience in compensation analysis, data analytics, or a related analytical role
• Experience tracking and reporting compensation payouts against performance metrics, including ARR
• Advanced proficiency in Microsoft Excel, including Power Query, Power Pivot, and relational data modeling
• Experience using Power BI or similar visualization tools for executive-level reporting
• Working knowledge of statistical analysis tools (R, Python, SAS) and SQL for large data sets
• Strong understanding of compensation principles, incentive design, and market benchmarking practices
• Ability to analyze complex datasets and translate findings into actionable business recommendations
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
• High level of integrity and confidentiality when handling sensitive compensation data

Preferred Qualifications

• Experience supporting sales compensation programs and incentive plan design in a SaaS or ARR-driven environment
• Familiarity with HRIS and compensation management systems
• Exposure to compensation audits, policy development, or regulatory compliance activities
• Demonstrated experience supporting cross-functional initiatives with Finance, HR, and Sales leadership
• Strong presentation and communication skills with experience delivering insights to senior stakeholders
• Demonstrated adaptability and willingness to learn new analytical tools and technologies

Job Summary

The Tax Manager is responsible for supporting a broad range of corporate tax functions, including tax provision, compliance, and planning. This role plays a critical part in ensuring accurate financial reporting, maintaining compliance with federal, state, and international tax regulations, and supporting strategic tax initiatives. The position partners cross-functionally with finance, legal, and external advisors to drive efficient tax operations and informed decision-making.

Roles & Responsibilities

• Manage and/or assist in the preparation of quarterly and annual tax provisions in accordance with ASC 740, including related financial reporting requirements
• Prepare and review reconciliations of tax-related general ledger accounts
• Oversee and coordinate the preparation of U.S. federal, state, and international tax returns, as well as non-income and informational filings with external service providers
• Support the preparation and review of tax return workpapers, ensuring alignment with financial reporting
• Review state income tax apportionment calculations, state filings, and select pro forma federal returns prepared by external advisors
• Calculate and prepare quarterly federal and state estimated tax payments
• Maintain and manage the global tax compliance calendar in collaboration with third-party providers
• Partner with external advisors on the annual R&D tax credit study, including data collection, analysis, and coordination with internal stakeholders

Required Qualifications

• Bachelor’s degree in Accounting, Finance, or a related business discipline
• 5–8 years of relevant tax experience (public accounting experience preferred or a mix of public and private)
• Strong knowledge of U.S. corporate tax principles
• Advanced proficiency in Microsoft Excel
• Ability to research tax laws and apply sound judgment to reach well-reasoned conclusions

Preferred Qualifications

• CPA certification strongly preferred
• Experience with ASC 740 tax provision processes and reporting
• General understanding of international tax concepts
• Demonstrated project and program management skills
• Ability to manage multiple complex projects independently with minimal supervision
• Strong attention to detail and organizational skills
• Excellent interpersonal and communication skills, with the ability to collaborate cross-functionally

 #IND525

Job Summary

The Tax Manager is responsible for supporting a broad range of corporate tax functions, including tax provision, compliance, and planning. This role plays a critical part in ensuring accurate financial reporting, maintaining compliance with federal, state, and international tax regulations, and supporting strategic tax initiatives. The position partners cross-functionally with finance, legal, and external advisors to drive efficient tax operations and informed decision-making.

Roles & Responsibilities

• Manage and/or assist in the preparation of quarterly and annual tax provisions in accordance with ASC 740, including related financial reporting requirements
• Prepare and review reconciliations of tax-related general ledger accounts
• Oversee and coordinate the preparation of U.S. federal, state, and international tax returns, as well as non-income and informational filings with external service providers
• Support the preparation and review of tax return workpapers, ensuring alignment with financial reporting
• Review state income tax apportionment calculations, state filings, and select pro forma federal returns prepared by external advisors
• Calculate and prepare quarterly federal and state estimated tax payments
• Maintain and manage the global tax compliance calendar in collaboration with third-party providers
• Partner with external advisors on the annual R&D tax credit study, including data collection, analysis, and coordination with internal stakeholders

Required Qualifications

• Bachelor’s degree in Accounting, Finance, or a related business discipline
• 5–8 years of relevant tax experience (public accounting experience preferred or a mix of public and private)
• Strong knowledge of U.S. corporate tax principles
• Advanced proficiency in Microsoft Excel
• Ability to research tax laws and apply sound judgment to reach well-reasoned conclusions

Preferred Qualifications

• CPA certification strongly preferred
• Experience with ASC 740 tax provision processes and reporting
• General understanding of international tax concepts
• Demonstrated project and program management skills
• Ability to manage multiple complex projects independently with minimal supervision
• Strong attention to detail and organizational skills
• Excellent interpersonal and communication skills, with the ability to collaborate cross-functionally

 #IND525

We’re looking for a Director of Technical Accounting to lead financial reporting, technical accounting, and corporate accounting initiatives across the organization. This role will play a critical part in ensuring accurate, compliant, and timely financial reporting, while partnering closely with cross-functional teams to support business growth and strategic initiatives.

This is a high-impact leadership role that combines technical accounting expertise, operational execution, and team leadership in a fast-paced, growing environment.

What You'll Own

Financial Reporting & Compliance

• Lead the preparation and delivery of external financial reporting
• Ensure timely, accurate reporting in accordance with U.S. GAAP
• Partner with internal stakeholders and external auditors to support quarterly debt compliance reporting and annual filings
• Monitor evolving accounting standards and assess impact to the business

Technical Accounting Leadership

• Serve as the technical accounting expert for complex transactions including:
  • Leases
  • Equity
  • Cloud computing arrangements
  • Impairments
  • Other non-standard transactions
• Draft and maintain technical accounting memos and policies
• Partner with Legal, FP&A, Treasury, and Tax on strategic initiatives and accounting implications

Corporate Accounting & Close

• Oversee monthly, quarterly, and annual close processes for corporate entities
• Ensure accurate accounting for:
  • Intercompany transactions
  • Allocations
  • Consolidations
• Support internal and external audits and ensure SOX compliance

Leadership & Cross-Functional Impact

• Lead and develop a high-performing technical accounting team
• Drive improvements across reporting, systems, and internal controls
• Partner closely with FP&A, Treasury, Tax, and senior leadership on financial analysis, disclosures, and strategic initiatives

What We're Looking For

• Strong U.S. GAAP and technical accounting expertise
• Experience leading financial reporting and close processes
• Background supporting audits and SOX environments
• Experience partnering cross-functionally with finance and business teams
• Proven leadership experience and ability to scale processes
• Experience in SaaS or high-growth environments preferred

This is a high-visibility leadership role with direct impact across finance and the broader business. The person coming in will help shape technical accounting strategy, improve processes, and partner with leadership as the company continues to scale.

The Business Development Representative (BDR) is responsible for driving early-stage pipeline by qualifying inbound leads, executing targeted outbound prospecting, and booking high-quality discovery meetings for our Sales team. This role is critical to fueling new customer acquisition by identifying qualified prospects, uncovering business needs, and ensuring a smooth transition of opportunities to Account Executives for progression and close.

This position sits at the front of the revenue engine and partners closely with Sales and Marketing to ensure consistent pipeline creation and conversion.

Key Responsibilities

Inbound Lead Management

• Respond to and qualify inbound leads generated through marketing campaigns, events, and web inquiries
• Conduct discovery conversations to understand prospect needs, buying intent, and fit for our solutions
• Prioritize and follow up on inbound requests with speed, accuracy, and professionalism

Outbound Prospecting

• Execute outbound prospecting efforts via phone, email, and social channels to targeted accounts and personas
• Leverage approved sequences, messaging, and talk tracks to generate interest and meetings
• Proactively identify and engage net-new prospects aligned to our ideal customer profile

Meeting Qualification & Handoff

• Book qualified discovery meetings for Account Executives and ensure accurate documentation of prospect context, pain points, and goals
• Clearly articulate qualification details and next steps during opportunity handoff to Sales
• Maintain clean and accurate lead and activity records in CRM to support forecasting and pipeline visibility

Collaboration & Execution

• Partner with Sales, Marketing, and RevOps to align on campaign follow-up, targeting strategy, and lead flow
• Participate in coaching, call reviews, and ongoing enablement to improve conversion rates
• Provide feedback on lead quality, messaging effectiveness, and common prospect objections

Success Metrics

• Number of qualified meetings booked and accepted by Sales
• Inbound lead response time and conversion rates
• Outbound activity and meeting conversion efficiency
• Data accuracy and consistency in CRM
• Contribution to overall pipeline creation and revenue outcomes

Qualifications

• 0–2+ years of experience in sales development, inside sales, or a customer-facing role (B2B preferred)
• Strong communication skills with the ability to engage senior-level stakeholders (Must speak English & Spanish with Portuguese as an added bonus) 
• Comfortable with high-volume outreach and structured sales motions
• Coachable, process-driven, and motivated by measurable goals
• Experience using CRM and sales engagement tools (e.g., Salesforce, Outreach, Sales Navigator) preferred

What We Offer

• Clear career path into Account Executive or Account Management roles based on performance
• Structured onboarding, training, and ongoing coaching
• Exposure to enterprise sales processes and solutions
• Collaborative, performance-driven sales culture

Kaseya is seeking a highly skilled and creative Social Media Manager with at least five years of B2B social media experience to add to its global marketing communications team. This role is ideal for an experienced social media leader with deep B2B experience who can balance strategy, execution, and mentorship while helping to elevate brand reputation across Kaseya and its portfolio of brands.

A successful social media manager at Kaseya will be able to collaborate, coordinate, and drive online engagement strategies that build the positive reputation of the Kaseya family of brands globally as well as work on corporate communications initiatives to drive customer awareness and positive sentiment about Kaseya’s vision, strategy, competitive differentiation and market momentum. 

The position requires an understanding of social media best practices, and a desire to research and explore new strategies. As a key member of the global marketing communications team, the social media manager will be responsible for collaborating and executing on social media marketing strategies, video and image creation to support specific initiatives, reporting on metrics, and monitoring and managing brand reputation in social communities. 

The ideal candidate will be both a thinker and a doer with a positive, can-do attitude who brings fresh ideas and a creative approach to the organization, with B2B global brand management experience.  

You will:

Preferred Qualifications: 

• Ability to establish and meet tight deadlines, change directions when necessary, and manage multiple projects at once. 
• Self-motivated with ability to work independently and collaboratively in a fast-paced environment without direct supervision.  
• B2B public relations and social media experience related to technology products, IT, software or related industry strongly preferred. 

Required Qualifications

• BA/BS Degree in Journalism, Communications or Marketing or related degree. 
• 2+ Years experience with Meltwater, Sprout Social, and Canva software a plus
• 3-5 years Demonstrated experience creating and editing short‑form and long‑form video content for social platforms (e.g., LinkedIn, Instagram, YouTube), including basic motion, captions, and formatting for platform best practices. 

Kaseya is seeking a highly skilled and creative Social Media Manager with at least five years of B2B social media experience to add to its global marketing communications team. This role is ideal for an experienced social media leader with deep B2B experience who can balance strategy, execution, and mentorship while helping to elevate brand reputation across Kaseya and its portfolio of brands.

A successful social media manager at Kaseya will be able to collaborate, coordinate, and drive online engagement strategies that build the positive reputation of the Kaseya family of brands globally as well as work on corporate communications initiatives to drive customer awareness and positive sentiment about Kaseya’s vision, strategy, competitive differentiation and market momentum. 

The position requires an understanding of social media best practices, and a desire to research and explore new strategies. As a key member of the global marketing communications team, the social media manager will be responsible for collaborating and executing on social media marketing strategies, video and image creation to support specific initiatives, reporting on metrics, and monitoring and managing brand reputation in social communities. 

The ideal candidate will be both a thinker and a doer with a positive, can-do attitude who brings fresh ideas and a creative approach to the organization, with B2B global brand management experience.  

You will:

Preferred Qualifications: 

• Ability to establish and meet tight deadlines, change directions when necessary, and manage multiple projects at once. 
• Self-motivated with ability to work independently and collaboratively in a fast-paced environment without direct supervision.  
• B2B public relations and social media experience related to technology products, IT, software or related industry strongly preferred. 

Required Qualifications

• BA/BS Degree in Journalism, Communications or Marketing or related degree. 
• 2+ Years experience with Meltwater, Sprout Social, and Canva software a plus
• 3-5 years Demonstrated experience creating and editing short‑form and long‑form video content for social platforms (e.g., LinkedIn, Instagram, YouTube), including basic motion, captions, and formatting for platform best practices. 

Salary 

$110,000 - $125,000CAD

Kaseya is seeking a highly skilled and creative Social Media Manager with at least five years of B2B social media experience to add to its global marketing communications team. This role is ideal for an experienced social media leader with deep B2B experience who can balance strategy, execution, and mentorship while helping to elevate brand reputation across Kaseya and its portfolio of brands.

A successful social media manager at Kaseya will be able to collaborate, coordinate, and drive online engagement strategies that build the positive reputation of the Kaseya family of brands globally as well as work on corporate communications initiatives to drive customer awareness and positive sentiment about Kaseya’s vision, strategy, competitive differentiation and market momentum. 

The position requires an understanding of social media best practices, and a desire to research and explore new strategies. As a key member of the global marketing communications team, the social media manager will be responsible for collaborating and executing on social media marketing strategies, video and image creation to support specific initiatives, reporting on metrics, and monitoring and managing brand reputation in social communities. 

The ideal candidate will be both a thinker and a doer with a positive, can-do attitude who brings fresh ideas and a creative approach to the organization, with B2B global brand management experience.  

You will:

Preferred Qualifications: 

• Ability to establish and meet tight deadlines, change directions when necessary, and manage multiple projects at once. 
• Self-motivated with ability to work independently and collaboratively in a fast-paced environment without direct supervision.  
• B2B public relations and social media experience related to technology products, IT, software or related industry strongly preferred. 

Required Qualifications

• BA/BS Degree in Journalism, Communications or Marketing or related degree. 
• 2+ Years experience with Meltwater, Sprout Social, and Canva software a plus
• 3-5 years Demonstrated experience creating and editing short‑form and long‑form video content for social platforms (e.g., LinkedIn, Instagram, YouTube), including basic motion, captions, and formatting for platform best practices. 

Kaseya is seeking a highly skilled and creative Social Media Manager with at least five years of B2B social media experience to add to its global marketing communications team. This role is ideal for an experienced social media leader with deep B2B experience who can balance strategy, execution, and mentorship while helping to elevate brand reputation across Kaseya and its portfolio of brands.

A successful social media manager at Kaseya will be able to collaborate, coordinate, and drive online engagement strategies that build the positive reputation of the Kaseya family of brands globally as well as work on corporate communications initiatives to drive customer awareness and positive sentiment about Kaseya’s vision, strategy, competitive differentiation and market momentum. 

The position requires an understanding of social media best practices, and a desire to research and explore new strategies. As a key member of the global marketing communications team, the social media manager will be responsible for collaborating and executing on social media marketing strategies, video and image creation to support specific initiatives, reporting on metrics, and monitoring and managing brand reputation in social communities. 

The ideal candidate will be both a thinker and a doer with a positive, can-do attitude who brings fresh ideas and a creative approach to the organization, with B2B global brand management experience.  

You will:

Preferred Qualifications: 

• Ability to establish and meet tight deadlines, change directions when necessary, and manage multiple projects at once. 
• Self-motivated with ability to work independently and collaboratively in a fast-paced environment without direct supervision.  
• B2B public relations and social media experience related to technology products, IT, software or related industry strongly preferred. 

Required Qualifications

• BA/BS Degree in Journalism, Communications or Marketing or related degree. 
• 2+ Years experience with Meltwater, Sprout Social, and Canva software a plus
• 3-5 years Demonstrated experience creating and editing short‑form and long‑form video content for social platforms (e.g., LinkedIn, Instagram, YouTube), including basic motion, captions, and formatting for platform best practices. 

Salary 

$110,000 - $125,000CAD

Job Title: Sr. Analyst, GTM Strategy & Operations
Location: Medellin, CO

Kaseya is looking for an enthusiastic and results-driven Account Manager to focus on the expansion of existing accounts. In this role, you will be responsible for identifying new growth opportunities within your portfolio, strengthening relationships with existing clients, and driving revenue growth through strategic account management.

Key Responsibilities:

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions.
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies.
• Collaboration: Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.

Requirements:

• 1+ years of B2B or B2C sales experience, ideally in a technology or SaaS environment
• A strong passion for sales and a proven track record of exceeding sales targets
• Ability to thrive in a fast-paced, metrics-driven environment
• Motivated, coachable, and competitive with a resilient drive to succeed
• Excellent organizational, interpersonal, and communication skills
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
• Strong analytical skills with the ability to create accurate sales forecasts

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role.

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you!

#IND525

Position Summary

Kaseya is seeking a highly strategic and commercially driven Senior Account Manager, Key Accounts to own and expand relationships across a select portfolio of our most critical enterprise customers.

This is a senior individual contributor role focused on driving long-term customer value, retention, and significant revenue expansion. You will operate as a trusted advisor at the executive level, aligning Kaseya’s platform to your customers’ business priorities and IT transformation initiatives.

You will lead complex, high-value engagements end-to-end—owning account strategy, executive alignment, and commercial outcomes—while partnering cross-functionally to deliver measurable impact.

Key Responsibilities

• Executive Relationship Ownership: Serve as the primary strategic advisor to CIOs, CISOs, and senior stakeholders across a portfolio of Kaseya’s most high valued accounts. Build deep, multi-level relationships to position Kaseya as a long-term strategic partner
• Strategic Account Planning & Execution: Develop and execute multi-year, outcome-driven account plans aligned to customer business objectives and IT/security priorities. Maintain a rigorous understanding of customer environments, organizational dynamics, and growth opportunities
• Revenue Growth & Expansion: Identify, shape, and close complex expansion opportunities, including cross-sell, upsell, and platform standardization initiatives. Drive increased platform adoption and wallet share across the account base
• Retention & Renewal Leadership: Own and lead renewal strategy and execution for high-value, multi-year agreements. Proactively identify risks and deploy mitigation strategies to ensure best-in-class retention and customer health
• Executive Business Reviews & Value Realization: Lead Executive Business Meetings that clearly articulate ROI, performance metrics, and forward-looking strategic initiatives. Translate product capabilities into business outcomes and measurable value
• Cross-Functional Orchestration: Act as the quarterback across Sales, Product, Customer Success, Support, and Engineering to drive alignment and execution. Lead internal account teams to ensure seamless delivery, adoption, and issue resolution
• Voice of Customer & Market Insight: Represent customer priorities internally to influence product roadmap, packaging, and go-to-market strategy. Provide insights on competitive trends, industry shifts, and emerging customer needs

Required Qualifications

• 7+ years of experience in enterprise account management, strategic sales, or customer success within SaaS, cybersecurity, or IT services
• Proven success managing and growing large, complex enterprise accounts ($5M–$10M+ book of business)
• Demonstrated ability to engage and influence C-level executives and navigate matrixed organizations
• Strong commercial acumen with experience in negotiating complex, multi-year agreements
• Exceptional communication, storytelling, and executive presentation skills
• Experience building and executing data-driven strategic account plans

Preferred Qualifications

• Background in IT management platforms, cybersecurity, or MSP ecosystems
• Experience in high-growth, private equity-backed environments
• Familiarity with Salesforce and account analytics tools
  
  

Additional Details

This is a high-impact opportunity to operate as a senior individual contributor at the center of Kaseya’s most strategic customer relationships. You will have the autonomy to drive meaningful business outcomes, influence executive stakeholders, and directly contribute to the company’s growth and market leadership.

We are seeking a deeply curious, technically strong People Analytics professional to transform Human Resources, Talent Acquisition, and labor market data into a unified strategic engine within Power BI. In this role, you will operate as an equal parts data engineer, analyst, and storyteller, building scalable data pipelines and translating complex datasets into executive-ready insights that guide the global workforce and hiring decisions.  You will own the data narrative for workforce and talent strategy, helping leaders move beyond reporting what happened to understand why it happened and what to do next. By connecting insights across HR systems, recruiting platforms, and labor market intelligence, your work will ensure hiring. Workforce planning and talent investment decisions are guided by clear, reliable, and actionable data. 

Roles & Responsibilities 

• Integrated Strategic Storytelling. Deliver unified workforce and recruiting insights by synthesizing data from Oracle HCM, Greenhouse, and external sources, translating HR metrics into executive-ready narratives through trend analysis, root-cause insights, and clear links to business outcomes. 
• Analytics Transformation. Drive the shift from reactive reporting to proactive analytics by building automated pipelines, predictive models, and self-service reporting that improve decision speed and reduce manual data pulls. 
• Cross-Functional Data Partnership. Partner across HR, Talent Acquisition, Finance, and Data Engineering to ensure workforce and recruiting data is accurate, consistent, and translated into insights that improve hiring outcomes and workforce planning. 
• Data Architecture & Engineering Collaboration. Work with Data Engineering to design and maintain Snowflake pipelines, ensuring seamless integration between Oracle HCM, Greenhouse, and reporting layers that support executive decision-making. 
• Advanced Power BI Development. Build and maintain Power BI dashboards and semantic models that provide real-time visibility into workforce, recruiting, and labor market trends while enabling scalable self-service reporting. 
• Oracle HCM Reporting Expertise. Develop scalable enterprise reporting and complex data extracts, ensuring the accuracy, reliability, and scalability of workforce and recruiting datasets. 
• Data Advocacy & Insight Culture. Champion a data-driven culture by enabling HR and Talent Acquisition teams to interpret analytics confidently, ask better questions, and use insights to build compelling quarterly and annual workforce narratives. 
• Labor Market Intelligence. Analyze talent supply, competitive hiring dynamics, and compensation benchmarks to provide market-informed recommendations that guide global hiring strategy, workforce location decisions, and talent competitiveness. 

Required Qualifications 

• Bachelor's degree in human resources, Information Systems, Business, Data Science, or related fields
• 5+ years of experience in HR analytics, Talent Acquisition analytics, or people data environments within complex or global organizations that include experience translating complex multi-source data into clear narratives and insights that influence leadership decisions and workforce strategy. 
• 4+ years of experience developing advanced dashboards in Power BI, including star-schema data modeling, advanced DAX calculations, and row-level security for executive reporting environments. 
• 2+ years of SQL experience with querying and transforming complex datasets while bridging backend data structures and front-end analytics tools. 
• 2+ years of experience with Microsoft Excel including PivotTables, complex formulas, and lookup functions for analyzing and reporting large datasets. 
• 1+ years of hands-on experience with Oracle HCM including building, developing and publishing reports and/or dashboards. 

Preferred Qualifications 

• Strong understanding of HR metrics and recruiting KPIs, such as headcount, turnover, recruiting funnels, hiring plan attainment, diversity hiring progress, and workforce movement. 
• Hands-on experience with Greenhouse or similar ATS platforms, including building sourcing attribution models, recruiting funnel benchmarks, and full-lifecycle hiring analytics. 
• Experience with LinkedIn Talent Insights or similar platforms to interpret external talent market signals and convert them into actionable recommendations. 
• Experience using Python or R for predictive modeling and workflow automation, along with an interest in applying Generative AI or LLM-based tools to accelerate insight development. 
• Strong SQL capabilities with experience querying and transforming complex datasets while bridging backend data structures and front-end analytics tools. 
• Familiarity with modern data pipeline tools and experience modeling HR and recruiting data within Snowflake. 
• Understanding of global data privacy frameworks such as GDPR and CCPA, and their application within HR data governance, payroll reporting, and employee data management

We’re looking for Backend Engineers to lead the design and delivery of SaaS products that are powered by data, machine learning, and AI. 

You’ll be the senior technical owner for one or more product areas, working across , backend, systems, and cloud infrastructure to: 

• Ship high-quality data/ML/AI powered features end-to-end 

• Integrate data/ML/AI capabilities into real customer workflows 

• Raise the bar on design, reliability, performance, and engineering practices across the org 

This is a hands-on senior role: you’ll write code, review designs, mentor senior engineers, and collaborate closely with product, design, data, and ML teams. 

What You’ll Do 

• Own the architecture and technical direction for key product areas in a multi-tenant SaaS platform. 

• Work with product, design, and data/ML teams to translate business problems into simple, robust technical solutions. 

• Drive the evolution of our system architecture (APIs, services, data flows, auth, tenancy, integrations) as the product and customer base scale. 

End-to-End Full-Stack Product Delivery 

• Build and maintain backend services and APIs (REST/GraphQL/gRPC) that power those experiences. 

• Deliver backend features end-to-end including data schemas and business logic. 

• Collaborate with UX and product to ensure responsive and delightful product experiences. 

Data / ML / AI Integration 

• Partner with data scientists and MLOps / platform teams to embed data, ML and AI capabilities into the product (recommendations, categorization, automation, routing, insights, LLM-powered workflows, etc.). 

• Design APIs, data contracts, and UX flows that make ML/AI features reliable, understandable, and safe for customers. 

• Ensure telemetry and feedback loops are in place so data/ML teams can measure performance, iterate models, and improve outcomes. 

• Help define and implement guardrails for AI features (fallbacks, explanations, error handling, permissions). 

Operational Excellence 

• Champion operability: monitoring, alerting, logging, and runbooks for services you own. 

• Lead efforts to improve performance, scalability, and resilience of critical paths (e.g., onboarding, reporting, AI-assisted workflows). 

• Work with security and compliance to ensure features meet requirements around authentication, authorization, data privacy, and multi-tenancy. 

• Participate in and help evolve on-call / incident response processes as a technical leader. 

Engineering Excellence & Leadership 

• Act as a technical mentor for multiple teams, raising the bar on code quality, reviews, testing, and design. 

• Lead technical design reviews and cross-team architecture discussions, especially where product, data, and ML intersect. 

• Help define engineering standards and best practices (API design, frontend patterns, error handling, observability, testing). 

• Partner with engineering management to shape roadmaps, staffing, and sequencing for major initiatives. 

What You’ll Bring 

Experience 

• 10+ years of software engineering experience 

• Demonstrated experience shipping data/ML/AI powered SaaS products, 

• Strong track record of owning and shipping complex, user-facing features end-to-end in collaboration with product management and UX. 

• Experience as a senior member of the technical staff in guiding teams and owning critical production systems. 

Technical Skills 

• Strong proficiency with at least one backend stack, for example: 

• Node.js/TypeScript, Java,  Go, Rust, or similar 

• Designing and building APIs, services, and integrations 

• Proficiency with Python and data analysis/modeling tools (e.g. pandas/pytorch) 

• Solid understanding of data modeling and storage: relational databases, caching, and basic data warehousing concepts. 

• Familiarity with data/ML/AI concepts: 

• How ML models or LLMs are exposed as services 

• Typical failure modes, latency/throughput considerations, and guardrails 

• Experience with cloud platforms (AWS / GCP / Azure), containers, and infrastructure (networking, scaling, security). 

• Strong habits around testing, CI/CD, code reviews, and incremental delivery. 

Mindset & Soft Skills 

• Product-minded engineer who cares about customer problems, usability, and outcomes, not just code. 

• Systems thinker who can balance short-term delivery with long-term architectural health. 

• Excellent communicator, comfortable driving alignment across engineering, product, data, and go-to-market teams. 

• Enjoys mentoring and multiplying the impact of other engineers. 

Core Responsibilities

• Data Pipeline Management: Design and maintain end-to-end data workflows, from ingesting raw data into Snowflake to delivering finalized reports.
• Advanced Data Modelling: Build optimized Star and Snowflake schemas within Power BI to ensure high-performance reporting and scalable data architectures.
• Dashboard Development: Create, manage, and refine interactive Power BI dashboards and reports to provide actionable business insights.
• Query Optimization: Write complex, high-performance SQL queries and stored procedures to handle data migrations and transformations.
• Ad-hoc Analysis: Utilize Advanced Excel (including Power Pivot and VBA) for deep-dive troubleshooting and rapid analytical support for senior stakeholders.

Required Skill:

• Experience:  4–8 years in data analytics or business intelligence roles.
• Snowflake: Proficiency in Snowflake
• Power BI: Mastery of DAX (Data Analysis Expressions) for complex calculations, Power Query (M language) for ETL, and implementing Row-Level Security (RLS).
• SQL: Expert-level knowledge of SQL for data manipulation, cleaning, and managing relational databases.
• Excel: Advanced capabilities in pivot tables, complex formulas, and data automation using VBA or Power Automate.

 Common Qualifications:

• Education: Bachelor’s degree in computer science, Data Analytics, or a related field.
• Soft Skills: Strong ability to translate complex data into clear stories for non-technical stakeholders and work independently in time-critical environments

Staff Accountant (Junior)

Position Objective:

Reporting to the Senior Staff Account, the incumbent will be responsible for general accounting and reporting functions. He/She will be instrumental in ensuring deadlines are met and maintaining complete and accurate accounting records. Position requires fluency in English and will interact with Kaseya’s teams in diverse geographical locations.

Job Roles and Responsibilities:-

Professional certificate (or equivalent) in Accounting and 3-5 years of working experience in related field.

• Oversee day-to-day accounting / finance operations  
• Bank reconciliation
• Assist in compliance with all statutory reporting deadlines
• Support HQ on ad-hoc assignments
• Prepare monthly finance reports to holding co. / management team at HQ
• Perform and assist with the monthly, quarterly and year-end process and daily operations of the sub-ledger accounting department.
• Prepare journal entries and general ledger account reconciliations including, but not limited to, prepaid, intangibles, goodwill, fixed assets, CIP and project accounting. 
• Prepare and complete for both internal and external reporting schedules as well as work with external auditors to address issues as needed. 

Kaseya is looking for a driven, quota-carrying Account Manager to focus on expanding existing accounts and owning revenue growth within a defined portfolio. In this role, you’ll be responsible for identifying new opportunities, strengthening client relationships, and consistently delivering against (and exceeding) sales targets through strategic account management.

Key Responsibilities:

• Quota Ownership: Take full ownership of a revenue target, consistently meeting and exceeding quota through upsell, cross-sell, and expansion within your customer base.
• Account Expansion: Proactively engage with existing customers to uncover growth opportunities, leveraging Kaseya’s full suite of products to maximise account value.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, positioning yourself as a trusted advisor while aligning their needs to Kaseya’s solutions.
• Strategic Sales Execution: Develop and execute tailored account plans, including regular check-ins and business reviews, to drive pipeline, identify risks, and unlock new revenue opportunities.
• Adoption & Growth: Monitor product usage and adoption metrics, proactively addressing gaps and using insights to drive expansion strategies and increase customer lifetime value.
• Revenue Performance: Maintain a strong pipeline, accurately forecast revenue, and consistently deliver against monthly, quarterly, and annual sales targets.
• Collaboration: Partner closely with Customer Success, Sales, and other internal teams to ensure seamless delivery, maximise retention, and support ongoing account growth.
• CRM Management: Leverage Salesforce to manage pipeline, track account activity, and maintain accurate forecasting and reporting.

Requirements:

• Proven experience in a quota-carrying sales role (Account Management, Account Executive, or similar), ideally within a technology or SaaS environment
• Demonstrated track record of consistently meeting or exceeding sales targets
• Strong commercial mindset with a focus on revenue growth and account expansion
• Ability to thrive in a fast-paced, performance-driven environment
• Highly motivated, competitive, and resilient with a strong drive to succeed
• Excellent communication, negotiation, and stakeholder management skills
• Proficiency in CRM tools (Salesforce) for pipeline management and forecasting
• Strong analytical skills with the ability to interpret data and drive strategic decisions

POSITION SUMMARY

We are seeking an accomplished Senior Manager of SOC Operations to oversee the Global Security Operations Centers across multiple locations, responsible for monitoring, detecting, and responding to threats impacting nearly three million endpoints within a multi-tenant environment. This leadership position requires extensive operational experience in large-scale settings, ideally within MSP or MSSP contexts, or similar managed multi-client environments. The Senior Manager will operate within a next-generation, AI-powered SOC, where they will lead and manage the response team, leveraging advanced artificial intelligence technologies to enhance detection, response, and overall security operations.

The successful candidate will be responsible for advancing operational excellence through the training and development of analysts, automation of routine tasks, proactive threat hunting, identifying and implementing improvements in tools and processes, and maintaining robust customer engagement to ensure exceptional service delivery and outcomes. This role is instrumental in scaling SOC capabilities while upholding precise and swift response times and driving ongoing enhancements in a rapidly evolving threat landscape.

Qualified candidates who demonstrate strategic vision in building high-performing teams, optimizing operations through automation, and delivering superior customer outcomes in managed environments are encouraged to apply.

KEY RESPONSIBILITIES

• Response Team Operations: Oversee day-to-day operations of a multilocation, global 24/7 SOC, monitoring ~3 million endpoints, including post AI investigation human response, incident response, escalation processes, and performance metrics/KPIs across shifts and global teams.
• Team Development & Training: Recruit, mentor, and train SOC analysts and team leads, develop career progression paths, conduct regular skills assessments, and deliver ongoing training on tools and best practices.
• Process Automation: Identify and implement automation opportunities (e.g., via scripting, SOAR platforms, or custom playbooks) to reduce manual workload, improve efficiency, and minimize response times.
• Threat Hunting & Proactive Defense: Actively assist with and lead threat hunting initiatives; collaborate with analysts to hunt for advanced persistent threats, refine and optimize detection rules and alerting and continuously tune customer environments.
• Continuous Improvement: Evaluate and recommend enhancements to SOC tools, technologies, processes, and workflows; drive initiatives to mature the SOC and adapt to emerging threats.
• Customer Engagement: Serve as a key point of contact for customer escalations; deliver incident reports, threat briefings, and service reviews; ensure a premium customer experience through proactive communication and alignment with metrics in a multi-client environment.
• Daily Management: Manage shift coverage, compliance reporting, and cross-functional collaboration with engineering, threat intelligence, and security success teams.

REQUIRED QUALIFICATIONS

• Experience: Minimum 10 years of progressive experience managing a SOC (or equivalent leadership role) in a high-volume environment handling thousands of alerts per day.
• MSSP Background (Preferred): Demonstrated experience working in or with Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), or managed multi-client/multi-tenant environments is strongly preferred.
• Technical Expertise: Knowledge of SOC tools and technologies, including SIEM (e.g., Splunk, ELK, Sentinel), EDR/XDR (e.g., CrowdStrike, Sentinel One, Microsoft Defender), SOAR, and threat intelligence platforms. Hands-on experience with large-scale endpoint management and multi-tenant architectures.
• Leadership & Soft Skills: Proven track record leading and developing high-performing analyst teams in 24/7 operations. Strong analytical, problem-solving, and communication skills. Ability to lead from the front and inspire your team to follow you into battle.
• Education & Certifications: Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field (or equivalent experience). Preferred certifications include CISSP, CISM, GIAC (e.g., GCIA, GCIH), or equivalent.
• Background in proactive threat hunting, detection engineering, or incident response at scale.

LOCATION: On-Site in Miami, Florida. 

REPORTS TO: Director of Security Operations 

To enhance the global services team, we are hiring a Service Consultant with strong and proven customer implementation experience in the IT market to be based in our Bangalore office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. 

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Experience/Qualifications

• 3+ years applicable experience managing technology implementations utilizing software tools
• 1+ years of MSP Experience preferred
• Knowledge of CRM, ERP, PSA and RMM software and markets
• Good Knowledge of Windows Operating Systems and Active Directory
• Proficient Microsoft Windows Server and patch management best-practice skills  
• Experience with Routing, Switching, & Firewall/Edge technologies   
• Working knowledge of Virtualization solutions such as VMware, Hypervisor 

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for the partner and end-users installation.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementations
• Help scope implementation and professional services engagements in conjunction with the sales team.
• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
• Other duties as assigned.

Non-Technical Skills Requirements

Excellent oral, written communication and presentation skills using products such as MS PowerPoint, Excel, Project Plans
Strong attention to detail with data-centric approach to key success factors
Self-motivated, decisive, with the ability to adapt to change and competing demands.
Proven team player
Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
Solid understanding of the Security software solutions market for the MSP and SMB customer personas
Demonstrate the ability to present complex technical material to both technical and non-technical customers.

Preferred Skills / Certifications

Bachelor’s degree in computer science or equivalent experience

Kaseya is looking for an enthusiastic and results-driven Account Manager to focus on the expansion of existing accounts. In this role, you will be responsible for identifying new growth opportunities within your portfolio, strengthening relationships with existing clients, and driving revenue growth through strategic account management.

Key Responsibilities:

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions.
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies.
• Collaboration: Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.

Requirements:

• 1+ years of B2B or B2C sales experience, ideally in a technology or SaaS environment
• A strong passion for sales and a proven track record of exceeding sales targets
• Ability to thrive in a fast-paced, metrics-driven environment
• Motivated, coachable, and competitive with a resilient drive to succeed
• Excellent organizational, interpersonal, and communication skills
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
• Strong analytical skills with the ability to create accurate sales forecasts

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role.

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you!

#IND525

Job Summary

This role is responsible for leading the design and evolution of enterprise-grade cloud infrastructure that underpins a large-scale data platform on AWS. As a Staff Engineer, you will define architectural standards, ensure alignment with security and compliance requirements, and enable multiple teams to build and operate reliable, scalable data systems.

You will work across organizational boundaries to influence platform direction, drive adoption of best practices, and ensure the infrastructure supports high-volume data ingestion, processing, and analytics workloads. The role requires both strategic oversight and hands-on technical leadership in building resilient, cost-efficient, and observable systems in a complex enterprise environment.

Roles & Responsibilities

• This role is responsible for leading the design and evolution of enterprise-grade cloud infrastructure that underpins a large-scale data platform on AWS.
• As a Staff Engineer, you will define architectural standards.
• Ensure alignment with security and compliance requirements.
• Enable multiple teams to build and operate reliable, scalable data systems.
• You will work across organizational boundaries to influence platform direction, drive adoption of best practices, and ensure the infrastructure supports high-volume data ingestion, processing, and analytics workloads.
• The role requires both strategic oversight and hands-on technical leadership in building resilient, cost-efficient, and observable systems in a complex enterprise environment.

Required Qualifications

• Deep expertise in AWS services (e.g., S3, EKS/ECS, Lambda, RDS, Redshift, IAM, VPC) and enterprise cloud architecture
• Strong experience designing and operating large-scale data platforms (data lakes, lakehouses, batch and streaming systems)
• Advanced proficiency with Infrastructure as Code (Terraform, CloudFormation) and automation practices
• Solid understanding of distributed systems, scalability, and performance optimization
• Experience with containerization and orchestration (Kubernetes/EKS) in production environments
• Experience designing and operating API gateway, ingress, and service-to-service communication patterns in AWS environments, including authentication, authorization, throttling, routing, observability, and security controls.

Preferred Qualifications

• Strong knowledge of cloud security, identity (IAM), networking, and compliance frameworks (e.g., ISO, SOC2)
• Experience implementing observability (monitoring, logging, tracing) and reliability engineering practices
• Experience with Kong API Gateway or similar API gateway platforms is a plus
• Proficiency in at least one programming language (e.g., Python, Go, Java)
• Experience with CI/CD pipelines and platform engineering approaches for self-service infrastructure
• Ability to influence architecture across teams and operate effectively in a large, matrixed enterprise environment
• Strong communication skills, with the ability to engage both technical and non-technical stakeholders
• Mentorship and technical leadership experience, guiding engineers and setting engineering standards

Kaseya is seeking a skilled and customer-focused Technical Support Engineer to join our Global Support Organization, supporting Datto EDR and Antivirus (AV) solutions. This role is responsible for delivering world-class technical assistance to partners and customers by troubleshooting endpoint detection, threat actioning, and antivirus-related issues in dynamic IT environments

We are looking for a professional who has hands-on experience supporting EDR solutions (preferably Datto EDR), including agent deployment and lifecycle management, health and communication troubleshooting, and alert investigation. Strong understanding of AV, AM, EDR, and MDR concepts, and how Datto EDR differs from traditional antivirus. Proven ability to analyze malware, ransomware, and suspicious behavior alerts, distinguish true vs. false positives, manage endpoint isolation and recovery, resolve policy or firewall conflicts, and validate ransomware rollback and recovery outcomes.

The ideal candidate combines strong endpoint security knowledge with excellent communication skills and a passion for helping customers succeed.

Key Responsibilities

• Provide second/ third level technical support for Datto EDR and AV solutions via phone, chat, and ticketing systems to our partners across the globe
• Troubleshoot endpoint detection, antivirus protection, policy configuration, agent deployment, and remediation workflows
• Investigate security alerts, behavioral detections, and threat events to assist customers in resolving incidents
• Analyze logs, diagnostic outputs, and system behavior to identify root cause
• Collaborate with Support leadership, Engineering, Product, and Security teams to escalate and resolve complex issues, volume drivers, and product improvement opportunities
• Document troubleshooting steps, solutions, and knowledge base articles
• Assist customers with best practices for endpoint security configuration and optimization
• Participate in on-call rotations as required

Required Qualifications

• 5+ years of experience in technical support and cybersecurity support (if combined, at least 2 years of cybersecurity support experience)
• Hands-on experience with endpoint security, EDR, or antivirus platforms
• Strong understanding of:
  • Windows operating systems (desktop and server)
  • Networking fundamentals - Familiarity with networking protocols, security configurations, firewalls, and system administration
  • Cybersecurity principles – Ransomware and Malware behavior and remediation techniques
  • Modern threat landscape
  • Fundamentals of Endpoint Security
  • Endpoint Detection and Response
• Experience analyzing system logs and security alerts
• Familiarity with scripting (PowerShell preferred) for troubleshooting and automation
• Excellent written and verbal communication skills
• Ability to manage multiple cases in a fast-paced, global support environment
• CompTIA A+ or CompTIA Security+ certifications. (Security+ preferred)
• Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective solutions.
• Experience with remote support tools and methodologies.

Preferred Qualifications

• Experience with Endpoint Detection and Response, Antiviruses, Firewalls, Policies and Exclusions
• MSP (Managed Service Provider) experience
• Security certifications (Security+, CySA+, CEH, or similar)
• Experience with SOC workflows
• Experience with OpenSearch, Kibana, Splunk, Grafana, Wireshark
• Understanding performance indicators of the operating system
• Knowledge of macOS endpoint security (a plus)

Key Competencies

• Customer-first mindset
• Analytical problem-solving skills
• Strong documentation habits
• Ability to explain technical concepts clearly to non-technical stakeholders
• Team collaboration across global regions
• Ability to multi-task in a fast-paced environment

What Success Looks Like

• Meet and/ or exceed support KPI targets as defined by support leadership
• Accurate, thorough case documentation
• Efficient resolution of endpoint security incidents
• Proactive identification of product or documentation gaps
• Trusted technical advisor to partners and customers

#IND525

Key Responsibilities:

• Managing leads from qualification to closing, aiming to meet or exceed monthly/annual quotas, with a quota of around $60k per quarter. (Quotas may change)
• Proactively identifying new business opportunities and maintaining a healthy pipeline
• Educating potential clients on the SaaS product's value proposition via customized demos
• Handling contract negotiations, pricing discussions and closing deals
• Building trust and ensuring a smooth transition to the Account manager team

Requirements & Skills

• Proven experience of 5+years in B2B SaaS sales
• Strong negotiation, persuasion, and closing skills
• Excellent verbal and written communication skills to deliver compelling pitches
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and virtual meeting tools
• A proactive, self-starter mentality aimed at achieving revenue targets

What we offer:

• Highly competitive base salaries
• Uncapped Commission
• Excellent referral bonus.
• Personal avenues for your career growth
• Highly collaborative team culture
• Two-way cab facility and meals provided at office

Roles & Responsibilities:

• Prospecting, qualifying, and nurturing leads via cold outreach, networking, and inbound interest
• Leading discovery calls, delivering tailored product demos, and negotiating contracts to close deals
• Building relationships with key decision-makers (e.g., C-level executives) and acting as a trusted advisor
• Utilizing consultative, value-based selling techniques to map software solutions to specific customer pain points
• Working with Marketing, Sales Development (SDRs), Solution Engineer and Customer Success teams to ensure smooth handoffs and customer satisfaction.
• Maintaining accurate, up-to-date pipelines and activity records in a CRM system (e.g., Salesforce, HubSpot)
• An individual contributor end-to-end sales closing role - with US Market with quota of around $60k per quarter. (Quotas may change)
• Work time: 6:30 pm to 3:30 am IST
• Excellent commission plan (best in the industry).
• Work hard party hard culture

Requirements:

• Should have done in B2B SaaS sales, with a proven track record of meeting or exceeding quotas with a Software company
  with at least 3+ years’ experience in Technology Sales
• Preferably an MBA or an Engineer (not a must though)
• Strong negotiation, presentation, and communication skills. Technical aptitude to understand and explain software functionality
• Knowledge of various sales methodologies such as Sandler's, Question-Based Selling, Solution Selling, etc. will be an added advantage
• Knowledge or any background in IT Management Software sales will be a great advantage
• Self-motivated, goal-oriented, and able to work in a high-pressure, fast-paced environment

Kaseya is seeking a Senior Account Manager, Enterprise Accounts to drive expansion within a portfolio of high value and complex customers. This role focuses on long term relationship development, strategic growth planning and navigating multi stakeholder enterprise environments. You will be responsible for identifying and executing large scale upsell and cross sell opportunities while acting as a trusted advisor to your clients.

Key Responsibilities

Enterprise Account Growth and Strategy
Own and develop a portfolio of enterprise level accounts, creating and executing multi year account plans that align Kaseya solutions with customer business objectives. Identify whitespace opportunities and build strategic roadmaps to drive sustained revenue growth.

Complex Deal Management
Lead sophisticated sales cycles involving multiple stakeholders, procurement processes and executive level decision making. Manage deal strategy, negotiation and closing for high value, long cycle opportunities.

Executive Relationship Management
Build and maintain strong relationships with senior stakeholders including C level executives. Position yourself as a trusted advisor by understanding business priorities, industry trends and organizational challenges.

Value Based Selling
Translate Kaseya product suite into measurable business outcomes for enterprise clients. Develop tailored value propositions, business cases and ROI models to support expansion initiatives.

Customer Success and Adoption Leadership
Partner closely with Customer Success to ensure successful onboarding, adoption and ongoing value realization. Monitor usage trends and proactively address risks to retention and growth.

Forecasting and Pipeline Management
Maintain accurate forecasts while managing a robust pipeline of expansion opportunities. Use data driven insights to guide decision making and ensure predictability in long cycle enterprise deals.

Cross Functional Collaboration
Collaborate with Sales Engineering, Product, Marketing and Customer Success teams to deliver seamless customer experiences and support complex solution deployments.

CRM and Account Intelligence
Leverage Salesforce and account intelligence tools to track engagement, pipeline and account health. Maintain detailed records to support strategic planning and reporting.

Required Qualifications

• 4+ years of B2B sales or account management experience, with at least 1 years focus on enterprise or large mid market accounts
• Proven success managing long sales cycles and closing high value, complex deals
• Experience engaging and selling to senior decision makers including C level stakeholders

Preferred Qualifications

• Experience selling SaaS or technology solutions into enterprise environments
• Strong track record of exceeding quota in complex, multi threaded sales cycles
• Demonstrated ability to build and execute strategic account plans
• Exceptional communication, negotiation and stakeholder management skills
• Proficiency with Salesforce and sales forecasting methodologies
• Strong analytical and business acumen with the ability to articulate ROI and business value

Why Kaseya

Join a high growth organization at the forefront of IT innovation. At Kaseya, you will work with enterprise clients on impactful initiatives, collaborate with experienced teams and play a key role in driving strategic growth at scale.

About the Role:

We’re looking for a proactive DevOps Engineer to join our growing infrastructure team. You’ll take ownership of our AWS-based environments, build scalable automation with Terraform and Jenkins, and help us maintain secure, high-performing systems.

You’ll have a real voice in infrastructure decisions and the freedom to implement your ideas.

Your Daily Work:

• Design, deploy, and manage AWS infrastructure with Terraform / Terragrunt
• Build & optimize Jenkins pipelines for CI/CD
• Automate with Puppet, Shell, and Python
• Monitor performance with Grafana and Prometheus
• Troubleshoot issues & collaborate with developers
• Share knowledge and mentor junior engineers

Requirements:

• 4+ years of experience in DevOps or Cloud Engineering
• Strong knowledge of AWS, Terraform, Terragrunt
• Experience with Jenkins, Git, Linux, and Puppet
• Scripting skills (Shell or Python)

Nice to Have:

• CloudFormation, Packer, Prometheus, Postgres/MySQL administration

What We Offer:

• Modern, cloud-native tech stack
• Influence on infrastructure design & automation strategy
• Hybrid work model — 3 days/week in our Krakow office
• Collaborative and knowledge-sharing team culture
• Competitive salary & benefits

Role Overview 

We’re looking for Backend Engineers to lead the design and delivery of SaaS products that are powered by data, machine learning, and AI. 

You’ll be the senior technical owner for one or more product areas, working across , backend, systems, and cloud infrastructure to: 

• Ship high-quality data/ML/AI powered features end-to-end 

• Integrate data/ML/AI capabilities into real customer workflows 

• Raise the bar on design, reliability, performance, and engineering practices across the org 

This is a hands-on senior role: you’ll write code, review designs, mentor senior engineers, and collaborate closely with product, design, data, and ML teams. 

What You’ll Do 

• Own the architecture and technical direction for key product areas in a multi-tenant SaaS platform. 

• Work with product, design, and data/ML teams to translate business problems into simple, robust technical solutions. 

• Drive the evolution of our system architecture (APIs, services, data flows, auth, tenancy, integrations) as the product and customer base scale. 

End-to-End Full-Stack Product Delivery 

• Build and maintain backend services and APIs (REST/GraphQL/gRPC) that power those experiences. 

• Deliver backend features end-to-end including data schemas and business logic. 

• Collaborate with UX and product to ensure responsive and delightful product experiences. 

Data / ML / AI Integration 

• Partner with data scientists and MLOps / platform teams to embed data, ML and AI capabilities into the product (recommendations, categorization, automation, routing, insights, LLM-powered workflows, etc.). 

• Design APIs, data contracts, and UX flows that make ML/AI features reliable, understandable, and safe for customers. 

• Ensure telemetry and feedback loops are in place so data/ML teams can measure performance, iterate models, and improve outcomes. 

• Help define and implement guardrails for AI features (fallbacks, explanations, error handling, permissions). 

Operational Excellence 

• Champion operability: monitoring, alerting, logging, and runbooks for services you own. 

• Lead efforts to improve performance, scalability, and resilience of critical paths (e.g., onboarding, reporting, AI-assisted workflows). 

• Work with security and compliance to ensure features meet requirements around authentication, authorization, data privacy, and multi-tenancy. 

• Participate in and help evolve on-call / incident response processes as a technical leader. 

Engineering Excellence & Leadership 

• Act as a technical mentor for multiple teams, raising the bar on code quality, reviews, testing, and design. 

• Lead technical design reviews and cross-team architecture discussions, especially where product, data, and ML intersect. 

• Help define engineering standards and best practices (API design, frontend patterns, error handling, observability, testing). 

• Partner with engineering management to shape roadmaps, staffing, and sequencing for major initiatives. 

What You’ll Bring 

Experience 

• 10+ years of software engineering experience 

• Demonstrated experience shipping data/ML/AI powered SaaS products, 

• Strong track record of owning and shipping complex, user-facing features end-to-end in collaboration with product management and UX. 

• Experience as a senior member of the technical staff in guiding teams and owning critical production systems. 

Technical Skills 

• Strong proficiency with at least one backend stack, for example: 

• Node.js/TypeScript, Java,  Go, Rust, or similar 

• Designing and building APIs, services, and integrations 

• Proficiency with Python and data analysis/modeling tools (e.g. pandas/pytorch) 

• Solid understanding of data modeling and storage: relational databases, caching, and basic data warehousing concepts. 

• Familiarity with data/ML/AI concepts: 

• How ML models or LLMs are exposed as services 

• Typical failure modes, latency/throughput considerations, and guardrails 

• Experience with cloud platforms (AWS / GCP / Azure), containers, and infrastructure (networking, scaling, security). 

• Strong habits around testing, CI/CD, code reviews, and incremental delivery. 

Mindset & Soft Skills 

• Product-minded engineer who cares about customer problems, usability, and outcomes, not just code. 

• Systems thinker who can balance short-term delivery with long-term architectural health. 

• Excellent communicator, comfortable driving alignment across engineering, product, data, and go-to-market teams. 

• Enjoys mentoring and multiplying the impact of other engineers. 

Role Overview 

We’re looking for Backend Engineers to lead the design and delivery of SaaS products that are powered by data, machine learning, and AI. 

You’ll be the senior technical owner for one or more product areas, working across , backend, systems, and cloud infrastructure to: 

• Ship high-quality data/ML/AI powered features end-to-end 

• Integrate data/ML/AI capabilities into real customer workflows 

• Raise the bar on design, reliability, performance, and engineering practices across the org 

This is a hands-on senior role: you’ll write code, review designs, mentor senior engineers, and collaborate closely with product, design, data, and ML teams. 

What You’ll Do 

• Own the architecture and technical direction for key product areas in a multi-tenant SaaS platform. 

• Work with product, design, and data/ML teams to translate business problems into simple, robust technical solutions. 

• Drive the evolution of our system architecture (APIs, services, data flows, auth, tenancy, integrations) as the product and customer base scale. 

End-to-End Full-Stack Product Delivery 

• Build and maintain backend services and APIs (REST/GraphQL/gRPC) that power those experiences. 

• Deliver backend features end-to-end including data schemas and business logic. 

• Collaborate with UX and product to ensure responsive and delightful product experiences. 

Data / ML / AI Integration 

• Partner with data scientists and MLOps / platform teams to embed data, ML and AI capabilities into the product (recommendations, categorization, automation, routing, insights, LLM-powered workflows, etc.). 

• Design APIs, data contracts, and UX flows that make ML/AI features reliable, understandable, and safe for customers. 

• Ensure telemetry and feedback loops are in place so data/ML teams can measure performance, iterate models, and improve outcomes. 

• Help define and implement guardrails for AI features (fallbacks, explanations, error handling, permissions). 

Operational Excellence 

• Champion operability: monitoring, alerting, logging, and runbooks for services you own. 

• Lead efforts to improve performance, scalability, and resilience of critical paths (e.g., onboarding, reporting, AI-assisted workflows). 

• Work with security and compliance to ensure features meet requirements around authentication, authorization, data privacy, and multi-tenancy. 

• Participate in and help evolve on-call / incident response processes as a technical leader. 

Engineering Excellence & Leadership 

• Act as a technical mentor for multiple teams, raising the bar on code quality, reviews, testing, and design. 

• Lead technical design reviews and cross-team architecture discussions, especially where product, data, and ML intersect. 

• Help define engineering standards and best practices (API design, frontend patterns, error handling, observability, testing). 

• Partner with engineering management to shape roadmaps, staffing, and sequencing for major initiatives. 

What You’ll Bring 

Experience 

• 10+ years of software engineering experience 

• Demonstrated experience shipping data/ML/AI powered SaaS products, 

• Strong track record of owning and shipping complex, user-facing features end-to-end in collaboration with product management and UX. 

• Experience as a senior member of the technical staff in guiding teams and owning critical production systems. 

Technical Skills 

• Strong proficiency with at least one backend stack, for example: 

• Node.js/TypeScript, Java,  Go, Rust, or similar 

• Designing and building APIs, services, and integrations 

• Proficiency with Python and data analysis/modeling tools (e.g. pandas/pytorch) 

• Solid understanding of data modeling and storage: relational databases, caching, and basic data warehousing concepts. 

• Familiarity with data/ML/AI concepts: 

• How ML models or LLMs are exposed as services 

• Typical failure modes, latency/throughput considerations, and guardrails 

• Experience with cloud platforms (AWS / GCP / Azure), containers, and infrastructure (networking, scaling, security). 

• Strong habits around testing, CI/CD, code reviews, and incremental delivery. 

Mindset & Soft Skills 

• Product-minded engineer who cares about customer problems, usability, and outcomes, not just code. 

• Systems thinker who can balance short-term delivery with long-term architectural health. 

• Excellent communicator, comfortable driving alignment across engineering, product, data, and go-to-market teams. 

• Enjoys mentoring and multiplying the impact of other engineers.