Kaseya is seeking a results-oriented and client-focused Senior Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier enterprise clients. 

You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions. 

Key Responsibilities 

• Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans. 

• Account Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions. 

• Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts. 

• Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs. 

• Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans. 

• Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution. 

• Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy. 

Required Qualifications 

• 5+ years of experience in enterprise account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment. 

• Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals. 

• Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers. 

• Excellent written and verbal communication skills, including presentation and storytelling abilities. 

• Experience in building and executing strategic account plans. 
  
  
  

Preferred Qualifications 

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems. 

• Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms. 

• Bachelor’s degree in Business, Technology, or related field. MBA is a plus.  
  
  

Position Summary

Kaseya is seeking a highly strategic and commercially driven Senior Account Manager, Key Accounts to own and expand relationships across a select portfolio of our most critical enterprise customers.

This is a senior individual contributor role focused on driving long-term customer value, retention, and significant revenue expansion. You will operate as a trusted advisor at the executive level, aligning Kaseya’s platform to your customers’ business priorities and IT transformation initiatives.

You will lead complex, high-value engagements end-to-end—owning account strategy, executive alignment, and commercial outcomes—while partnering cross-functionally to deliver measurable impact.

Key Responsibilities

• Executive Relationship Ownership: Serve as the primary strategic advisor to CIOs, CISOs, and senior stakeholders across a portfolio of Kaseya’s most high valued accounts. Build deep, multi-level relationships to position Kaseya as a long-term strategic partner
• Strategic Account Planning & Execution: Develop and execute multi-year, outcome-driven account plans aligned to customer business objectives and IT/security priorities. Maintain a rigorous understanding of customer environments, organizational dynamics, and growth opportunities
• Revenue Growth & Expansion: Identify, shape, and close complex expansion opportunities, including cross-sell, upsell, and platform standardization initiatives. Drive increased platform adoption and wallet share across the account base
• Retention & Renewal Leadership: Own and lead renewal strategy and execution for high-value, multi-year agreements. Proactively identify risks and deploy mitigation strategies to ensure best-in-class retention and customer health
• Executive Business Reviews & Value Realization: Lead Executive Business Meetings that clearly articulate ROI, performance metrics, and forward-looking strategic initiatives. Translate product capabilities into business outcomes and measurable value
• Cross-Functional Orchestration: Act as the quarterback across Sales, Product, Customer Success, Support, and Engineering to drive alignment and execution. Lead internal account teams to ensure seamless delivery, adoption, and issue resolution
• Voice of Customer & Market Insight: Represent customer priorities internally to influence product roadmap, packaging, and go-to-market strategy. Provide insights on competitive trends, industry shifts, and emerging customer needs

Required Qualifications

• 7+ years of experience in enterprise account management, strategic sales, or customer success within SaaS, cybersecurity, or IT services
• Proven success managing and growing large, complex enterprise accounts ($5M–$10M+ book of business)
• Demonstrated ability to engage and influence C-level executives and navigate matrixed organizations
• Strong commercial acumen with experience in negotiating complex, multi-year agreements
• Exceptional communication, storytelling, and executive presentation skills
• Experience building and executing data-driven strategic account plans

Preferred Qualifications

• Background in IT management platforms, cybersecurity, or MSP ecosystems
• Experience in high-growth, private equity-backed environments
• Familiarity with Salesforce and account analytics tools
  
  

Additional Details

This is a high-impact opportunity to operate as a senior individual contributor at the center of Kaseya’s most strategic customer relationships. You will have the autonomy to drive meaningful business outcomes, influence executive stakeholders, and directly contribute to the company’s growth and market leadership.