We are looking for a bright and motivated Help Desk Engineer to deliver enterprise-level technical support to our internal customers. You’ll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems.
This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams.

Responsibilities
• Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity.
• Resolve incidents and service requests using ITSM tools and follow ITIL best practices.
• Maintain accurate documentation of issues and resolutions in the help desk system.
• Escalate complex issues to appropriate teams while ensuring timely follow-up.
• Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning.

Requirements: 
• 1–3 years of experience in a Help Desk or IT Support role.
• Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS.
• Familiarity with ITSM tools and ticketing systems.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience supporting global teams across multiple time zones.

Senior Process Improvement Analyst 

Summary

The Senior Process Improvement Analyst (Senior Accounts Payable Analyst) is a dedicated process improvement role reporting directly to the Director of Accounts Payable, with a primary focus on driving continuous improvement across Accounts Payable and the end‑to‑end Procure‑to‑Pay (P2P) lifecycle.

This role partners closely with AP leadership and cross‑functional stakeholders (Procurement, Treasury, IT, Tax, and Finance) to identify opportunities for automation, standardization, and process optimization that reduce manual effort, improve accuracy, and enhance scalability.

Leveraging tools such as Oracle Fusion (OTBI), advanced Excel, AI‑enabled solutions, and the Microsoft Power Platform, the analyst designs, develops, and leads data‑driven process improvement initiatives across invoice intake, approvals, matching, payments, supplier maintenance, and reporting.

This position serves as a functional bridge between AP operations and enabling technologies, with accountability for automation enablement, analytics, and continuous improvement—rather than day‑to‑day transactional processing—supporting a modern, scalable, and audit‑ready AP function.

Key Responsibilities

• Analyze end‑to‑end Accounts Payable and Procure‑to‑Pay processes to identify inefficiencies, risks, and opportunities for improvement.
• Lead and implement process improvement initiatives that reduce manual effort, improve accuracy, and enhance scalability.
• Analyze KPIs, exception trends, volume drivers, and operational data to recommend data‑backed, sustainable process enhancements.
• Develop and maintain reporting and dashboards, including OTBI reports and ad‑hoc analyses, to support AP operations and leadership decision‑making.
• Support and implement automation initiatives, including AI‑enabled solutions, workflow automation, and Microsoft Power Platform tools (Power BI, Power Automate, Power Apps).
• Support documentation of current‑state and future‑state processes, SOPs, and controls.
• Assist with change management efforts, including UAT, communication, training, and adoption of new tools and processes.
• Monitor post‑implementation results to ensure expected benefits and continuous optimization.

Required Qualifications

• 6–8 years of progressive experience in Accounts Payable, Procure‑to‑Pay, Shared Services, or related finance operations, with demonstrated ownership of process improvement initiatives.
• Strong understanding of AP operations, including invoice processing, exception handling, approvals, and payments.
• Experience supporting or implementing automation and AI‑enabled processes.
• Advanced Excel skills with strong analytical and problem‑solving capabilities.
• Experience developing reports, metrics, and dashboards for operational and leadership audiences.
• Proven ability to translate data insights into actionable process recommendations.
• Strong communication skills with the ability to partner with both technical and business stakeholders.

Preferred Qualifications

• Experience with Oracle Fusion ERP and OTBI reporting.
• Experience with Microsoft Power Platform tools (Power BI, Power Automate, Power Apps).
• Background in process improvement methodologies (Lean, Six Sigma, or similar).
• Experience supporting global or multi‑entity AP environments.

Key Competencies

• Process orientation and continuous improvement mindset
• Data‑driven decision making
• Automation and technology aptitude
• Stakeholder collaboration and influence
• Attention to detail with a focus on scalability and controls

We are seeking a deeply curious, technically strong People Analytics professional to transform Human Resources, Talent Acquisition, and labor market data into a unified strategic engine within Power BI. In this role, you will operate as an equal parts data engineer, analyst, and storyteller, building scalable data pipelines and translating complex datasets into executive-ready insights that guide the global workforce and hiring decisions.  You will own the data narrative for workforce and talent strategy, helping leaders move beyond reporting what happened to understand why it happened and what to do next. By connecting insights across HR systems, recruiting platforms, and labor market intelligence, your work will ensure hiring. Workforce planning and talent investment decisions are guided by clear, reliable, and actionable data. 

Roles & Responsibilities 

• Integrated Strategic Storytelling. Deliver unified workforce and recruiting insights by synthesizing data from Oracle HCM, Greenhouse, and external sources, translating HR metrics into executive-ready narratives through trend analysis, root-cause insights, and clear links to business outcomes. 
• Analytics Transformation. Drive the shift from reactive reporting to proactive analytics by building automated pipelines, predictive models, and self-service reporting that improve decision speed and reduce manual data pulls. 
• Cross-Functional Data Partnership. Partner across HR, Talent Acquisition, Finance, and Data Engineering to ensure workforce and recruiting data is accurate, consistent, and translated into insights that improve hiring outcomes and workforce planning. 
• Data Architecture & Engineering Collaboration. Work with Data Engineering to design and maintain Snowflake pipelines, ensuring seamless integration between Oracle HCM, Greenhouse, and reporting layers that support executive decision-making. 
• Advanced Power BI Development. Build and maintain Power BI dashboards and semantic models that provide real-time visibility into workforce, recruiting, and labor market trends while enabling scalable self-service reporting. 
• Oracle HCM Reporting Expertise. Develop scalable enterprise reporting and complex data extracts, ensuring the accuracy, reliability, and scalability of workforce and recruiting datasets. 
• Data Advocacy & Insight Culture. Champion a data-driven culture by enabling HR and Talent Acquisition teams to interpret analytics confidently, ask better questions, and use insights to build compelling quarterly and annual workforce narratives. 
• Labor Market Intelligence. Analyze talent supply, competitive hiring dynamics, and compensation benchmarks to provide market-informed recommendations that guide global hiring strategy, workforce location decisions, and talent competitiveness. 

Required Qualifications 

• Bachelor's degree in human resources, Information Systems, Business, Data Science, or related fields
• 5+ years of experience in HR analytics, Talent Acquisition analytics, or people data environments within complex or global organizations that include experience translating complex multi-source data into clear narratives and insights that influence leadership decisions and workforce strategy. 
• 4+ years of experience developing advanced dashboards in Power BI, including star-schema data modeling, advanced DAX calculations, and row-level security for executive reporting environments. 
• 2+ years of SQL experience with querying and transforming complex datasets while bridging backend data structures and front-end analytics tools. 
• 2+ years of experience with Microsoft Excel including PivotTables, complex formulas, and lookup functions for analyzing and reporting large datasets. 
• 1+ years of hands-on experience with Oracle HCM including building, developing and publishing reports and/or dashboards. 

Preferred Qualifications 

• Strong understanding of HR metrics and recruiting KPIs, such as headcount, turnover, recruiting funnels, hiring plan attainment, diversity hiring progress, and workforce movement. 
• Hands-on experience with Greenhouse or similar ATS platforms, including building sourcing attribution models, recruiting funnel benchmarks, and full-lifecycle hiring analytics. 
• Experience with LinkedIn Talent Insights or similar platforms to interpret external talent market signals and convert them into actionable recommendations. 
• Experience using Python or R for predictive modeling and workflow automation, along with an interest in applying Generative AI or LLM-based tools to accelerate insight development. 
• Strong SQL capabilities with experience querying and transforming complex datasets while bridging backend data structures and front-end analytics tools. 
• Familiarity with modern data pipeline tools and experience modeling HR and recruiting data within Snowflake. 
• Understanding of global data privacy frameworks such as GDPR and CCPA, and their application within HR data governance, payroll reporting, and employee data management

Core Responsibilities

• Data Pipeline Management: Design and maintain end-to-end data workflows, from ingesting raw data into Snowflake to delivering finalized reports.
• Advanced Data Modelling: Build optimized Star and Snowflake schemas within Power BI to ensure high-performance reporting and scalable data architectures.
• Dashboard Development: Create, manage, and refine interactive Power BI dashboards and reports to provide actionable business insights.
• Query Optimization: Write complex, high-performance SQL queries and stored procedures to handle data migrations and transformations.
• Ad-hoc Analysis: Utilize Advanced Excel (including Power Pivot and VBA) for deep-dive troubleshooting and rapid analytical support for senior stakeholders.

Required Skill:

• Experience:  4–8 years in data analytics or business intelligence roles.
• Snowflake: Proficiency in Snowflake
• Power BI: Mastery of DAX (Data Analysis Expressions) for complex calculations, Power Query (M language) for ETL, and implementing Row-Level Security (RLS).
• SQL: Expert-level knowledge of SQL for data manipulation, cleaning, and managing relational databases.
• Excel: Advanced capabilities in pivot tables, complex formulas, and data automation using VBA or Power Automate.

 Common Qualifications:

• Education: Bachelor’s degree in computer science, Data Analytics, or a related field.
• Soft Skills: Strong ability to translate complex data into clear stories for non-technical stakeholders and work independently in time-critical environments

Staff Accountant (Junior)

Position Objective:

Reporting to the Senior Staff Account, the incumbent will be responsible for general accounting and reporting functions. He/She will be instrumental in ensuring deadlines are met and maintaining complete and accurate accounting records. Position requires fluency in English and will interact with Kaseya’s teams in diverse geographical locations.

Job Roles and Responsibilities:-

Professional certificate (or equivalent) in Accounting and 3-5 years of working experience in related field.

• Oversee day-to-day accounting / finance operations  
• Bank reconciliation
• Assist in compliance with all statutory reporting deadlines
• Support HQ on ad-hoc assignments
• Prepare monthly finance reports to holding co. / management team at HQ
• Perform and assist with the monthly, quarterly and year-end process and daily operations of the sub-ledger accounting department.
• Prepare journal entries and general ledger account reconciliations including, but not limited to, prepaid, intangibles, goodwill, fixed assets, CIP and project accounting. 
• Prepare and complete for both internal and external reporting schedules as well as work with external auditors to address issues as needed. 

To enhance the global services team, we are hiring a Service Consultant with strong and proven customer implementation experience in the IT market to be based in our Bangalore office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. 

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Experience/Qualifications

• 3+ years applicable experience managing technology implementations utilizing software tools
• 1+ years of MSP Experience preferred
• Knowledge of CRM, ERP, PSA and RMM software and markets
• Good Knowledge of Windows Operating Systems and Active Directory
• Proficient Microsoft Windows Server and patch management best-practice skills  
• Experience with Routing, Switching, & Firewall/Edge technologies   
• Working knowledge of Virtualization solutions such as VMware, Hypervisor 

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for the partner and end-users installation.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementations
• Help scope implementation and professional services engagements in conjunction with the sales team.
• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
• Other duties as assigned.

Non-Technical Skills Requirements

Excellent oral, written communication and presentation skills using products such as MS PowerPoint, Excel, Project Plans
Strong attention to detail with data-centric approach to key success factors
Self-motivated, decisive, with the ability to adapt to change and competing demands.
Proven team player
Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
Solid understanding of the Security software solutions market for the MSP and SMB customer personas
Demonstrate the ability to present complex technical material to both technical and non-technical customers.

Preferred Skills / Certifications

Bachelor’s degree in computer science or equivalent experience

Key Responsibilities:

• Managing leads from qualification to closing, aiming to meet or exceed monthly/annual quotas, with a quota of around $60k per quarter. (Quotas may change)
• Proactively identifying new business opportunities and maintaining a healthy pipeline
• Educating potential clients on the SaaS product's value proposition via customized demos
• Handling contract negotiations, pricing discussions and closing deals
• Building trust and ensuring a smooth transition to the Account manager team

Requirements & Skills

• Proven experience of 5+years in B2B SaaS sales
• Strong negotiation, persuasion, and closing skills
• Excellent verbal and written communication skills to deliver compelling pitches
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and virtual meeting tools
• A proactive, self-starter mentality aimed at achieving revenue targets

What we offer:

• Highly competitive base salaries
• Uncapped Commission
• Excellent referral bonus.
• Personal avenues for your career growth
• Highly collaborative team culture
• Two-way cab facility and meals provided at office

Roles & Responsibilities:

• Prospecting, qualifying, and nurturing leads via cold outreach, networking, and inbound interest
• Leading discovery calls, delivering tailored product demos, and negotiating contracts to close deals
• Building relationships with key decision-makers (e.g., C-level executives) and acting as a trusted advisor
• Utilizing consultative, value-based selling techniques to map software solutions to specific customer pain points
• Working with Marketing, Sales Development (SDRs), Solution Engineer and Customer Success teams to ensure smooth handoffs and customer satisfaction.
• Maintaining accurate, up-to-date pipelines and activity records in a CRM system (e.g., Salesforce, HubSpot)
• An individual contributor end-to-end sales closing role - with US Market with quota of around $60k per quarter. (Quotas may change)
• Work time: 6:30 pm to 3:30 am IST
• Excellent commission plan (best in the industry).
• Work hard party hard culture

Requirements:

• Should have done in B2B SaaS sales, with a proven track record of meeting or exceeding quotas with a Software company
  with at least 3+ years’ experience in Technology Sales
• Preferably an MBA or an Engineer (not a must though)
• Strong negotiation, presentation, and communication skills. Technical aptitude to understand and explain software functionality
• Knowledge of various sales methodologies such as Sandler's, Question-Based Selling, Solution Selling, etc. will be an added advantage
• Knowledge or any background in IT Management Software sales will be a great advantage
• Self-motivated, goal-oriented, and able to work in a high-pressure, fast-paced environment

Key Responsibilities

• Perform server monitoring and troubleshooting for all Active Directory components and roles, including:
• DNS, DHCP
• Remote Desktop Services (RDS)
• DFS Replication (DFSR)
• Active Directory Replication
• Group Policy Objects (GPOs)
• Triage and resolve server performance monitoring alerts, including CPU, memory, disk, and service-level issues.
• Identify, analyze, and resolve disk space issues, including:
• Drive/disk capacity monitoring
• Disk and storage resizing/expansion
• Coordination with storage teams when required
• Manage Windows patching activities, including:
• Troubleshooting patch failures
• Applying Cumulative Updates (CU) for Microsoft Exchange
• Performing Windows Server version upgrades
• Plan and execute patching of virtual machines hosted in Hyper-V clustering environments, ensuring minimal service disruption.
• Monitor and troubleshoot backup jobs, ensuring backup success and data integrity.
• Actively participate in Disaster Recovery (DR) operations, including:
• Restoration activities
• DR testing and drills
• Validation and documentation of recovery procedures
• Provide hands-on troubleshooting and support for virtualization platforms, including:
• Hyper-V / Hypervisor environments
• VMware infrastructure
• Manage and troubleshoot antivirus and security applications, addressing alerts, policy issues, and performance impact.
• Apply basic networking knowledge to troubleshoot infrastructure issues, including:
• IP addressing, DNS resolution, and routing basics
• Network connectivity and firewall-related coordination
• Document incidents, resolutions, and standard operating procedures (SOPs).

Required Skills & Experience

• Strong experience in Windows Server administration and Active Directory services
• Hands-on expertise in server monitoring and alert triage
• Solid knowledge of disk/storage management in Windows environments
• In-depth understanding of Windows patch management and Exchange CU updates
• Experience with Hyper-V clustering and virtual machine management
• Practical experience in backup solutions and disaster recovery
• Working knowledge of virtualization platforms (Hyper-V / VMware)
• Experience supporting AV and endpoint security tools
• Basic but solid understanding of networking concepts
• Strong troubleshooting, analytical, and communication skills

Preferred Qualifications

• Certifications such as MCSE, MCSA, VMware, Azure, or equivalent
• Experience in enterprise or managed services environments
• Exposure to ITIL processes (Incident, Problem, Change Management)

Role Summary

The Sr. Strategic Analyst will play a pivotal role in shaping the direction and performance of Kaseya’s Support & Customer Success organizations. This role combines analytical rigor, strategic thinking, and executive-level communication. The ideal candidate is data-driven, comfortable operating independently, and skilled at presenting insights and recommendations to senior leaders.

Key Responsibilities

• Lead analytical deep dives and strategic initiatives that inform CS leadership decisions
• Develop KPI frameworks, forecasting models, and operational dashboards
• Build executive-ready presentations and narratives for SVP and C‑level audiences
• Partner with cross-functional teams (Finance, Sales Ops, Product, Support, etc.) to drive strategic alignment
• Own portions of the team operating rhythm: QBRs, weekly KPIs, governance
• Support team transformation efforts, including process redesign and program rollout
• Maintain strong understanding of customer lifecycle, segmentation, health models, and CS motions

Required Skills & Experience

• 5+ years in Strategy, Analytics, Operations, Consulting, or related field
• Strong executive communication and storytelling; ability to simplify complex analysis
• Proficiency with BI tools (Power BI, Sigma preferred but not required)
• Strong Excel or Sheets modeling ability
• Strong PowerPoint presentation design ability
• Experience in SaaS, subscription metrics, customer analytics, or technical support analytics & operations
• Ability to work autonomously, manage multiple workstreams, and prioritize effectively

Success Metrics

• Quality & Timeliness of Deliverables: Delivers accurate, leadership‑ready strategic analyses, models, and presentations on time with minimal revision cycles required
• Influence on Decision‑Making: Produces insights that directly shape Support/Services decisions - reflected by adoption of key recommendations and recurring inclusion in leadership reviews
• Capacity Relief & Operational Leverage: Effectively absorbs the majority of IC‑level strategic and analytical workload, enabling the manager to reallocate time toward higher‑level orchestration and alignment
• Stakeholder Satisfaction & Cross‑Functional Partnership: Earns strong feedback from Support, Services, and cross‑functional partners for responsiveness, clarity, and effectiveness
• Process & Analytics Improvements: Drives measurable improvements in reporting, frameworks, models, or workflows – targeting reduction in manual effort through standardization, automation, or new strategic tools

          Role Overview 

          We are seeking a dynamic Sales Engineer to drive revenue by managing the technical pre-sales process. You will partner with Sales Executives to evangelize Kaseya’s                                        technology, deliver value-driven demonstrations, and architect tailored solutions for both prospective and existing customers.

          Key Responsibilities

• Technical Demos & Presentations: Design and deliver compelling, value-based demonstrations tailored to client pain points, showcasing workflows across Kaseya's platform
• Sales Alignment: Partner with Sales Executives to close deals by leading technical evaluations, writing proposals, and handling technical objections
• POC Execution: Own the Proof of Concept (POC) process from start to finish, including infrastructure configuration, technical inputs, and final ROI validation
• Solution Design: Monitor and document technical requirements during discovery to build integrated solutions across IT Infrastructure monitoring, PSA, Security, BCDR, and IT Documentation
• Cross-Functional Collaboration: Act as the voice of the customer by sharing field insights with Product Management to help shape future product strategy
• Experience: Proven pre-sales, IT, or SaaS experience with strong business acumen and the ability to translate complex technical features into tangible business value
• Core Infrastructure: Hands-on experience with Windows Server OS, Virtualization (Hyper-V/VMware), Server Monitoring (IIS, SQL, AD), and fundamental networking concepts
  
  Qualification and Skills Design
  
  
• Minimum of 3 years of experience as a Sales Engineer (SE) in IT, pre-sales, or SaaS space, with strong business acumen and the ability to translate complex technical features into tangible business value
• IT Management Software: Deep understanding of Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and IT service desk workflows
• Security & BCDR: Proficiency in endpoint/network security (AV, EDR, SIEM, Firewalls, Incident Response) and Backup/Disaster Recovery solutions
• Communication: Exceptional written and verbal English fluency. Highly comfortable meetings on the phone or video, presenting them to everyone from System Administrators to C-level executives

Education: 

       Bachelor’s degree in computer science, Engineering, IT, or equivalent practical experience in the SaaS/IT space.  

The Service Delivery Manager (SDM) delivers an end-to-end customer experience across both NOC and Helpdesk, combining service governance, relationship management, and proactive success planning to drive outcomes, reliability, and long-term partnership growth.

You serve as the primary operational contact for service health, escalations, adoption, retention, and customer success outcomes.

KEY RESPONSIBILITIES

1. Customer Success & Relationship Management

• Own customer satisfaction, retention, and value realization.
• Lead Monthly/Quarterly service reviews with MSP owners/CIOs and decision-makers.
• Drive proactive communication, sentiment tracking, and expectation alignment.
• Identify upsell/cross-sell opportunities with the Account Manager.
• Own churn prevention and risk management; maintain RAG account health.

2. Unified Service Delivery Ownership (NOC + Helpdesk)

• Own end-to-end delivery across Helpdesk and NOC, from request/alert through resolution and post-incident follow-up.
• Maintain ticket/incident lifecycle health: response times, communication quality, escalation accuracy, and resolution effectiveness.
• Ensure performance to SLAs/SLOs and key KPIs (e.g., FCR, TTR, SLA adherence) across both service lines.
• Govern monitoring and operations (alert triage, patching, backup, AV/AM) and ensure Helpdesk queue hygiene and productivity.
• Track trends via unified dashboards (ticket flow, incidents, alert volumes, patch/backup health); validate tooling/RMM performance and surface systemic risks.
• Partner with Helpdesk leadership and NOC engineering on RCA, critical-incident communications, corrective actions, and continuous improvement.

3. Unified Operational Governance

• Run unified operating cadences across Helpdesk + NOC.
• Own escalation governance: tracking, RCA follow-through, and customer communications.
• Maintain CRM/SFDC data accuracy and integrity.
• Ensure compliance with contractual SLAs/SLOs and KPIs.
• Lead cross-functional escalations with Engineering, Deployment, AM, Billing, Sales, and Support.

4. Onboarding & Adoption

• Own onboarding for new unified (NOC + Helpdesk) customers.
• Ensure a smooth handoff from Sales to Delivery.
• Validate prerequisites (RMM access, credentials, documentation, and KB alignment).
• Enable customers on how to engage Helpdesk/NOC effectively (channels, expectations, escalation paths).
• Track onboarding milestones, adoption, and outcomes.

5. Reporting & Analytics

• Deliver monthly performance reporting across both service lines.
• Summarize service quality, incident trends, compliance, RCA themes, and usage analytics.
• Present KPI dashboards and prioritized improvement opportunities.
• Partner with data/BI resources to improve operational insights.

REQUIRED SKILLS & EXPERIENCE

Technical Skills

• Monitoring/RMM: Datto RMM, VSA, VSA X
• Ticketing/PSA: Autotask, Salesforce, PSAs
• Working knowledge of patching, backup, AV/AM, servers/workstations, and networking
• Incident lifecycle and major-incident management fundamentals
• Basic OS/network/endpoint troubleshooting
• Excel and Power BI reporting

Customer Success Skills

• Executive stakeholder management (Owner/C-level)
• Renewal and retention ownership
• Clear executive communication
• Data-driven storytelling
• Contract and value alignment

Professional Skills

• Analytical, structured problem-solving
• Excellent written and verbal communication
• High accountability and ownership
• Manage multiple customers in parallel
• Cross-functional collaboration

Experience

• 0–5 years in service delivery, customer success, or managed services
• Hands-on exposure to both Helpdesk and NOC workflows
• MSP/IT services background preferred
• Experience managing high-value accounts

SUCCESS METRICS

• Renewals/retention
• Compliance KPIs and SLA/SLO adherence
• CSAT/NPS targets
• Kaseya production adoption opportunities
• Service-review cadence compliance

Key Responsibilities: 

• Managing leads from qualification to closing, aiming to meet or exceed monthly/annual quotas, with a quota of around $60k per quarter. (Quotas may change).
• Proactively identifying new business opportunities and maintaining a healthy pipeline.
• Educating potential clients on the SaaS product's value proposition via customized demos.
• Handling contract negotiations, pricing discussions and closing deals.
• Building trust and ensuring a smooth transition to the Account manager team

Requirements & Skills

• Proven experience of 5+years in B2B SaaS sales.
• Strong negotiation, persuasion, and closing skills.
• Excellent verbal and written communication skills to deliver compelling pitches.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and virtual meeting tools.
• A proactive, self-starter mentality aimed at achieving revenue targets

What we offer:

• Highly competitive base salaries.
• Uncapped Commission
• Excellent referral bonus.
• Personal avenues for your career growth.
• Highly collaborative team culture.
• Two-way cab facility and meals provided at office.

To enhance the global services team, we are hiring a Service Consultant with strong and proven customer implementation experience in the IT market to be based in our Bangalore, India office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. 

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Experience/Qualifications

• 3+ years applicable experience managing technology implementations utilizing software tools
• 1+ years of MSP Experience preferred
• Knowledge of CRM, ERP, PSA and RMM software and markets
• Good Knowledge of Windows Operating Systems and Active Directory
• Proficient Microsoft Windows Server and patch management best-practice skills  
• Experience with Routing, Switching, & Firewall/Edge technologies   
• Working knowledge of Virtualization solutions such as VMware, Hypervisor 

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for the partner and end-users installation.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementations
• Help scope implementation and professional services engagements in conjunction with the sales team.
• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
• Other duties as assigned.

Non-Technical Skills Requirements

Excellent oral, written communication and presentation skills using products such as MS PowerPoint, Excel, Project Plans
Strong attention to detail with data-centric approach to key success factors
Self-motivated, decisive, with the ability to adapt to change and competing demands.
Proven team player
Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
Solid understanding of the Security software solutions market for the MSP and SMB customer personas
Demonstrate the ability to present complex technical material to both technical and non-technical customers.

Preferred Skills / Certifications

Bachelor’s degree in computer science or equivalent experience

We are seeking a highly skilled and experienced Sr. IT Network Engineer to drive reliability, scalability, and performance across our infrastructure. This role plays a pivotal role in shaping the network and cloud connectivity for our organization and requires a unique blend of modern SRE practices and deep expertise in traditional on-premises network technologies, making it ideal for someone who can bridge legacy systems with cloud-native architectures.

This position demands a strategic thinker with a deep technical background and the ability to design and implement robust, scalable, and secure solutions. The ideal candidate will leverage their extensive experience with Cisco, Palo Alto, Azure and other public cloud services to drive innovation and efficiency across our network and cloud environments. This individual will be responsible for leading the design, architecture and deployment of complex network and cloud connectivity projects, ensuring they meet the highest standards of performance, scalability, resilience, and security. You will collaborate closely with various teams, including other architects, security, and infrastructure operations staff, to understand business needs and translate them into technical solutions that align with our strategic goals. As a Senior Engineer, you will be a trusted advisor and leader within the organization, driving forward our mission to deliver reliable, secure, and innovative network and cloud solutions.

Key Responsibilities

• Lead corporate engineer initiatives to improve system reliability, availability, and performance across hybrid environments (on-premises and cloud).
• Design and architect scalable, secure by design, and high-performance traditional on-premises network and cloud network solutions including switches, routers, firewalls, load balances and VPNs, using but not limited to Cisco, Palo Alto, Azure, OCI and AWS technologies.
• Lead the implementation and integration of network and cloud connectivity projects.
• Develop and maintain comprehensive network and cloud architecture documentation.
• Collaborate with infrastructure, network, and application teams to ensure seamless integration and operational excellence.
• Perform network and cloud infrastructure assessments and provide recommendations for improvements.
• Ensure compliance with industry standards and best practices for network and cloud security.
• Troubleshoot and resolve complex network and cloud infrastructure issues.
• Develop standards and processes for the design, standardization, engineering, implementation, and maximization of cloud services used across the organization.
• Design, implement, and maintain monitoring, alerting, and observability solutions for critical infrastructure and applications.
• Identify and drive automation of operational tasks.

Skills

• Strong expertise in traditional on-premises networking technologies (e.g., Cisco, Juniper, Palo Alto, F5).
• Deep understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, BGP, OSPF, and network security principles.
• Proficiency in cloud platforms (AWS, Azure, or OCI) and hybrid cloud network architecture.
• Extensive experience with Cisco networking technologies (e.g., network protocols, routers, switches, firewalls, Cisco ISE).
• Proficiency in Microsoft Azure services, including networking, security, and cloud infrastructure.
• Experience with network monitoring, automation and orchestration tools.
• Experience in migrating from traditional on-premises technologies to cloud platforms is required.
• Conduct research and make recommendations on products services, protocols and standards to support all network procurement.

Communications/Leadership

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Strong analytical, documentation and communication skills.
• Advanced experience creating presentation materials, generating reports, and presenting to appropriate stakeholders, including executive leadership.
• Ability to explain advanced concepts to engineers, peers, and leadership.
• Communicate in a clear and concise manner with a professional demeanor to all levels of the organization
• Stay up to date with the latest trends and advancements in network, security and cloud technologies.
• Mentor and provide guidance to junior network engineers.

Education/Technology

• 8+ years of experience in Network Infrastructure, Site Reliability Engineering, or Cloud Network Engineering roles.
• Certifications in networking (CCNP/CCIE) or cloud technologies (AWS/Azure/GCP).
• Experience with legacy systems modernization and data center migrations.
• Knowledge of ITIL practices and enterprise change management processes.
• Bachelor’s degree in computer science, Management Information Systems, or a related field

To support the increasing growth in Kaseya business, we are hiring a Sales Operations Analyst. Based out of our Bangalore office and reporting to the Manager of Sales Operations, this position will be responsible for processing incoming customer orders and ensuring commercial compliance in accordance with company guidelines. This is a great opportunity for someone seeking a challenging position within the software industry and one that provides insight into the operational setting. Kaseya is a rapidly growing company that offers tremendous growth

• Manage the end-to-end quoting process for new and existing customers, ensuring timely and accurate quote creation and approvals.
• Create, update, and maintain quotes and contracts as requested by Sales Representatives and Account Managers.
• Provide operational support to Sales Representatives to help achieve annual sales targets.
• Support daily sales operations, including quote creation, approval workflows, bookings, and provisioning for end customers.
• Collaborate with cross-functional teams such as Sales, Legal, and Finance to ensure compliance with company policies and industry regulations.
• Communicate quoting and contract modification insights effectively to cross-functional teams and senior management.
• Maintain accurate and up-to-date customer data across systems to ensure data consistency and seamless sales operations.
• Deliver data-driven insights and recommendations related to Kaseya products to support sales strategies and informed decision-making.
• Stay updated on industry trends and best practices in quoting, contract management, and sales operations.

Qualifications:

• Degree in Business, Accounting or related field preferred.
• Interest in technology
• Prior work experience within order management and/or order fulfillment
• Proficiency in MS Excel
• Understanding of software subscription businesses, a plus (SaaS)
• Strong written and verbal communication skills
• Flexibility in schedule as needed to support business demands such as Quarter-End close, new product releases, etc.
• Ability to prioritize and stay organized in a fast-paced work environment
• Familiarity and proficiency with NetSuite, Salesforce, Salesforce CPQ - a plus
• Team player comfortable working cross-functionally both within, and without the finance department

Sales Operations Analyst 

To support the increasing growth in Kaseya business, we are hiring an Sales Operations Analyst. Based out of our Bangalore office and reporting to the Manager of Sales Operations, this position will be responsible for processing incoming customer orders and ensuring commercial compliance in accordance with company guidelines. This is a great opportunity for someone seeking a challenging position within the software industry and one that provides insight into the operational setting. Kaseya is a rapidly growing company that offers tremendous growth

• Manage the end-to-end quoting process for new and existing customers, ensuring timely and accurate quote creation and approvals.
• Create, update, and maintain quotes and contracts as requested by Sales Representatives and Account Managers.
• Provide operational support to Sales Representatives to help achieve annual sales targets.
• Support daily sales operations, including quote creation, approval workflows, bookings, and provisioning for end customers.
• Collaborate with cross-functional teams such as Sales, Legal, and Finance to ensure compliance with company policies and industry regulations.
• Communicate quoting and contract modification insights effectively to cross-functional teams and senior management.
• Maintain accurate and up-to-date customer data across systems to ensure data consistency and seamless sales operations.
• Deliver data-driven insights and recommendations related to Kaseya products to support sales strategies and informed decision-making.
• Stay updated on industry trends and best practices in quoting, contract management, and sales operations.

Qualifications:

• Degree in Business, Accounting or related field preferred;
• Interest in technology
• Prior work experience within order management and/or order fulfillment
• Proficiency in MS Excel
• Understanding of software subscription businesses, a plus (SaaS)
• Strong written and verbal communication skills
• Flexibility in schedule as needed to support business demands such as Quarter-End close, new product releases, etc.
• Ability to prioritize and stay organized in a fast-paced work environment
• Familiarity and proficiency with NetSuite, Salesforce, Salesforce CPQ - a plus
• Team player comfortable working cross-functionally both within, and without the finance department

Primary Job Responsibilities:

• Administer all aspects of commissions using CIQ or spreadsheets, including calculating and validating monthly commission payments based on Sales Compensation plan provisions.
• Collaborating with Sales Operations, Finance and Sales Management to timely resolve sales compensation issues.
• Payroll Accruals & Processing: Perform monthly sales compensation accruals and work closely with the Payroll and Finance teams to ensure accurate reporting and payouts.
• Create, validate, and audit monthly reports to ensure the accuracy and completeness of commission crediting and payout results.
• Extract, transform, and analyse data from Salesforce, Snowflake and CIQ for compensation processing and audit support.
• Troubleshoot and resolve calculation or data errors within CIQ, Salesforce and Snowflake.
• Support training to Sales teams around Compensation-related processes, procedures, and program details.       
• Communicate effectively with stakeholders and provide ongoing support to proactively assist business in making informed management decisions.
• Serve as a go-to expert for questions and clarifications.
• Ensure compliance with global standards and maintain efficiency while meeting critical deadlines.
  
  Qualifications:
• 5+ years of experience & minimum of 3+ years in sales compensation and analysis, month-end accrual and close processes, and reporting activities.
• Experience using CIQ Incentive platform, Salesforce, Snowflake.
• Experience in Implementation of Commission Plans in any Incentive Platform.
• Proficient with Advanced Excel, SQL experience is a plus.
• Self-starter with strong communication, customer service, and problem-solving skills.
• Adaptability and ability to manage multiple responsibilities in a dynamic setting.

       Key Responsibilities:

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies
• Collaboration: Work closely with internal teams, including Customer Success and Sales to deliver exceptional customer experiences and ensure smooth implementation of new solutions
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.
  
  Requirements: 
  
  
• Demonstrated B2B sales experience, ideally in a technology or SaaS environment
• A strong passion for sales and a proven track record of exceeding sales targets
• Ability to thrive in a fast-paced, metrics-driven environment
• Motivated, coachable and competitive with a resilient drive to succeed
• Excellent organizational, interpersonal and communication skills
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
• Strong analytical skills with the ability to create accurate sales forecasts