Kaseya is looking for an experienced, trilingual Solutions Engineer to join our rapidly growing Medellín hub. In this role, you will be a technical leader supporting the Sales team across both the LATAM and North American (NAM) markets. You will focus on delivering compelling technical demonstrations and guiding prospective customers through the value of the Kaseya "IT Complete" technology stack.

As a key member of the pre-sales organization, you will partner closely with Account Executives to understand complex customer challenges and position Kaseya’s solutions through technical discovery, solution design, and deep-dive demonstrations. While this role supports the broader platform, experience with PSA (Professional Services Automation) or RMM (Remote Monitoring and Management) solutions is highly beneficial.

Most customer engagement occurs through virtual platforms like Zoom and Microsoft Teams, though there are opportunities for travel within the LATAM and NAM regions for industry events and key customer meetings.

Key Responsibilities

• Demonstrate Value: Design, prepare, and deliver high-impact technical demonstrations showcasing the Kaseya technology platform.
• Strategic Partnership: Partner with Sales Executives to identify specific customer pain points and engineer tailored technical solutions.
• Full Pre-Sales Lifecycle: Support the process from initial discovery and product demos to proof-of-concept (POC) coordination and technical validation.
• Technical Advocacy: Confidently address technical objections and solution architecture questions throughout the sales process.
• Validation: Work directly with customers to evaluate solutions and ensure successful technical validation during POC phases.
• Documentation: Support the creation of technical responses for RFI/RFP submissions, proposals, and solution documentation.
• Product Expertise: Maintain expert-level knowledge across the Kaseya portfolio, including automation, security, backup, and endpoint management.
• Internal Feedback: Act as the "voice of the customer" by providing field feedback to product and engineering teams to influence future strategy.

Ideal Candidate

• Trilingual Expertise: Fluency in English, Spanish, and Portuguese is required to effectively support our diverse customer base across NAM and LATAM.
• Proven Experience: Demonstrated background in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role.
• Communication Master: Proven ability to demonstrate technical products and clearly articulate value to both technical (IT Admins) and business (CTO/CEO) stakeholders.
• Domain Knowledge: Familiarity with the MSP (Managed Service Provider) ecosystem, including tools such as PSA, RMM, security, and backup platforms.
• OS Proficiency: Strong experience working in Windows environments, with a functional understanding of macOS and Linux.
• Mindset: Curious, proactive, and passionate about learning new technologies and solving complex customer challenges.
• Location: Must be able to work fully in-office at our Medellín location.

          Role Overview 

          We are seeking a dynamic Sales Engineer to drive revenue by managing the technical pre-sales process. You will partner with Sales Executives to evangelize Kaseya’s                                        technology, deliver value-driven demonstrations, and architect tailored solutions for both prospective and existing customers.

          Key Responsibilities

• Technical Demos & Presentations: Design and deliver compelling, value-based demonstrations tailored to client pain points, showcasing workflows across Kaseya's platform
• Sales Alignment: Partner with Sales Executives to close deals by leading technical evaluations, writing proposals, and handling technical objections
• POC Execution: Own the Proof of Concept (POC) process from start to finish, including infrastructure configuration, technical inputs, and final ROI validation
• Solution Design: Monitor and document technical requirements during discovery to build integrated solutions across IT Infrastructure monitoring, PSA, Security, BCDR, and IT Documentation
• Cross-Functional Collaboration: Act as the voice of the customer by sharing field insights with Product Management to help shape future product strategy
• Experience: Proven pre-sales, IT, or SaaS experience with strong business acumen and the ability to translate complex technical features into tangible business value
• Core Infrastructure: Hands-on experience with Windows Server OS, Virtualization (Hyper-V/VMware), Server Monitoring (IIS, SQL, AD), and fundamental networking concepts
  
  Qualification and Skills Design
  
  
• Minimum of 3 years of experience as a Sales Engineer (SE) in IT, pre-sales, or SaaS space, with strong business acumen and the ability to translate complex technical features into tangible business value
• IT Management Software: Deep understanding of Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and IT service desk workflows
• Security & BCDR: Proficiency in endpoint/network security (AV, EDR, SIEM, Firewalls, Incident Response) and Backup/Disaster Recovery solutions
• Communication: Exceptional written and verbal English fluency. Highly comfortable meetings on the phone or video, presenting them to everyone from System Administrators to C-level executives

Education: 

       Bachelor’s degree in computer science, Engineering, IT, or equivalent practical experience in the SaaS/IT space.