To enhance the global services team, we are hiring a Service Consultant with strong and proven customer implementation experience in the IT market to be based in our Bangalore office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. 

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Experience/Qualifications

• 3+ years applicable experience managing technology implementations utilizing software tools
• 1+ years of MSP Experience preferred
• Knowledge of CRM, ERP, PSA and RMM software and markets
• Good Knowledge of Windows Operating Systems and Active Directory
• Proficient Microsoft Windows Server and patch management best-practice skills  
• Experience with Routing, Switching, & Firewall/Edge technologies   
• Working knowledge of Virtualization solutions such as VMware, Hypervisor 

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for the partner and end-users installation.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementations
• Help scope implementation and professional services engagements in conjunction with the sales team.
• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
• Other duties as assigned.

Non-Technical Skills Requirements

Excellent oral, written communication and presentation skills using products such as MS PowerPoint, Excel, Project Plans
Strong attention to detail with data-centric approach to key success factors
Self-motivated, decisive, with the ability to adapt to change and competing demands.
Proven team player
Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
Solid understanding of the Security software solutions market for the MSP and SMB customer personas
Demonstrate the ability to present complex technical material to both technical and non-technical customers.

Preferred Skills / Certifications

Bachelor’s degree in computer science or equivalent experience

To enhance the global services team, we are hiring a Service Consultant with strong and proven customer implementation experience in the IT market to be based in our Medellin, Colombia office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. 

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Experience/Qualifications

• 3+ years applicable experience managing technology implementations utilizing software tools
• 1+ years of MSP Experience preferred
• Knowledge of CRM, ERP, PSA and RMM software and markets
• Good Knowledge of Windows Operating Systems and Active Directory
• Proficient Microsoft Windows Server and patch management best-practice skills  
• Experience with Routing, Switching, & Firewall/Edge technologies   
• Working knowledge of Virtualization solutions such as VMware, Hypervisor 

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for the partner and end-users installation.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementations
• Help scope implementation and professional services engagements in conjunction with the sales team.
• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
• Other duties as assigned.

Non-Technical Skills Requirements

Excellent oral, written communication and presentation skills using products such as MS PowerPoint, Excel, Project Plans
Strong attention to detail with data-centric approach to key success factors
Self-motivated, decisive, with the ability to adapt to change and competing demands.
Proven team player
Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
Solid understanding of the Security software solutions market for the MSP and SMB customer personas
Demonstrate the ability to present complex technical material to both technical and non-technical customers.

Preferred Skills / Certifications

Bachelor’s degree in computer science or equivalent experience

WHAT YOU’LL DO:

Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. Activities include meeting with customers to define and document business requirements, translating requirements into a project plan, allocating resources, setting milestones, driving progress, and reporting effectively. The Associate Project Manager will communicate effectively with the customer to ensure efficient and successful delivery of the completed customer’s onboardings and implementation. If you are an overachiever passionate about customer experience who thrives in a fast-paced environment, we want to speak with you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee resource schedules and coordinate updates to maximize productivity.
• Responsible for complex or high-value multi-product implementation projects.
• Follow up and participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization
• Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements.
• Understand the context of the customer and align projects, software tools and implementation to their requirements.
• Work hand by hand with implementation consultants, product and support teams to move projects forward.
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets.
• Own your projects, and closely monitor each task and dependencies to deliver each project on time and within the required KPIs.
• Lead customers, project plans and tasks, assign effort, assign hours, monitor and report on key project KPIs to stakeholders internal and external.
• Complete projects and assignments on time and within budget, while ensuring high levels of customer satisfaction.
• Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun.
• Initiate and maintain strong customer relationships and be a reliable and trusted adviser.
• Other duties as assigned

WHAT YOU’LL BRING

• Fluent in Dutch and English.
• Understanding of the Project Management Institute (PMI) framework or similar.
• Excellent organization, communication, customer relationship and time management skills
• Strong leadership, diplomatic, and motivational skills.
• Effective resource planning and risk management skills.
• Excellent communication, interpersonal and writing skills
• Demonstrate sound judgment, problem-solving, and decision-making skills.
• Anticipate and understand the impact of decisions on the project and customer success.
• Self-motivated, decisive, and able to adapt to change and competing demands.
• Business Analyst skills
• Customer relationship management focus

REQUIRED EXPERIENCE: 

• 2+ years managing and delivering customer-facing projects
• 2+ years of experience working with business stakeholders within a cross-functional matrix environment
• Strong background in Software Implementation

PREFERRED EXPERIENCE

• Project Management Certification: PMP, CAPM, Project+, or similar.
• Salesforce experience
• Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience.
• Advanced Microsoft Excel skills like pivot tables, reporting, macros.
• Managerial experience in deploying software solutions a plus.
• Experience with emerging cloud, hosting, and web technologies.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Associate Project Manager 

WHAT YOU’LL DO: 

Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. Activities include meeting with customers to define and document business requirements, translating requirements into a project plan, allocating resources, setting milestones, driving progress, and reporting effectively. The Associate Project Manager will communicate effectively with the customer to ensure efficient and successful delivery of the completed customer’s onboardings and implementation. If you are an overachiever passionate about customer experience who thrives in a fast-paced environment, we want to speak with you. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Oversee resource schedules and coordinate updates to maximize productivity. 

• Responsible for complex or high-value multi-product implementation projects. 

• Follow up and participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization 

• Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements. 

• Understand the context of the customer and align projects, software tools and implementation to their requirements. 

• Work hand by hand with implementation consultants, product and support teams to move projects forward. 

• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence 

• Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets. 

• Own your projects, and closely monitor each task and dependencies to deliver each project on time and within the required KPIs. 

• Lead customers, project plans and tasks, assign effort, assign hours, monitor and report on key project KPIs to stakeholders internal and external. 

• Complete projects and assignments on time and within budget, while ensuring high levels of customer satisfaction. 

• Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun. 

• Initiate and maintain strong customer relationships and be a reliable and trusted adviser. 

• Other duties as assigned 

WHAT YOU’LL BRING 

• Understanding of the Project Management Institute (PMI) framework or similar. 

• Excellent organization, communication, customer relationship and time management skills 

• Strong leadership, diplomatic, and motivational skills. 

• Effective resource planning and risk management skills. 

• Excellent communication, interpersonal and writing skills 

• Demonstrate sound judgment, problem-solving, and decision-making skills. 

• Anticipate and understand the impact of decisions on the project and customer success. 

• Self-motivated, decisive, and able to adapt to change and competing demands. 

• Business Analyst skills 

• Customer relationship management focus 

REQUIRED EXPERIENCE:  

• 2+ years managing and delivering customer-facing projects 

• 2+ years of experience working with business stakeholders within a cross-functional matrix environment 

• Strong background in Software Implementation 

PREFERRED EXPERIENCE 

• Project Management Certification: PMP, CAPM, Project+, or similar. 

• Salesforce experience 

• Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience. 

• Advanced Microsoft Excel skills like pivot tables, reporting, macros. 

• Managerial experience in deploying software solutions a plus. 

• Experience with emerging cloud, hosting, and web technologies. 

Join the Kaseya growth rocket ship and see how we are #ChangingLives ! 

WHAT YOU’LL DO:

Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. Activities include meeting with customers to define and document business requirements, translating requirements into a project plan, allocating resources, setting milestones, driving progress, and reporting effectively. The Associate Project Manager will communicate effectively with the customer to ensure efficient and successful delivery of the completed customer’s onboardings and implementation. If you are an overachiever passionate about customer experience who thrives in a fast-paced environment, we want to speak with you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee resource schedules and coordinate updates to maximize productivity.
• Responsible for complex or high-value multi-product implementation projects.
• Follow up and participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization
• Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements.
• Understand the context of the customer and align projects, software tools and implementation to their requirements.
• Work hand by hand with implementation consultants, product and support teams to move projects forward.
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets.
• Own your projects, and closely monitor each task and dependencies to deliver each project on time and within the required KPIs.
• Lead customers, project plans and tasks, assign effort, assign hours, monitor and report on key project KPIs to stakeholders internal and external.
• Complete projects and assignments on time and within budget, while ensuring high levels of customer satisfaction.
• Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun.
• Initiate and maintain strong customer relationships and be a reliable and trusted adviser.
• Other duties as assigned

WHAT YOU’LL BRING

• Fluent in Dutch and English.
• Understanding of the Project Management Institute (PMI) framework or similar.
• Excellent organization, communication, customer relationship and time management skills
• Strong leadership, diplomatic, and motivational skills.
• Effective resource planning and risk management skills.
• Excellent communication, interpersonal and writing skills
• Demonstrate sound judgment, problem-solving, and decision-making skills.
• Anticipate and understand the impact of decisions on the project and customer success.
• Self-motivated, decisive, and able to adapt to change and competing demands.
• Business Analyst skills
• Customer relationship management focus

REQUIRED EXPERIENCE: 

• 2+ years managing and delivering customer-facing projects
• 2+ years of experience working with business stakeholders within a cross-functional matrix environment
• Strong background in Software Implementation

PREFERRED EXPERIENCE

• Project Management Certification: PMP, CAPM, Project+, or similar.
• Salesforce experience
• Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience.
• Advanced Microsoft Excel skills like pivot tables, reporting, macros.
• Managerial experience in deploying software solutions a plus.
• Experience with emerging cloud, hosting, and web technologies.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Job Description 

To enhance the global services team, we are hiring an Associate Service Consultant with strong and proven customer experience in the IT market to be based in our Medellin, Colombia office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. A successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times.  
 
If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you. 

Experience/Qualifications 

• 1+ years applicable experience managing technology implementations utilizing software tools 

• 1+ years of MSP Experience preferred 

• Knowledge of CRM, ERP, PSA and RMM software and markets 

• Good Knowledge of Windows Operating Systems and Active Directory 

• Proficient Microsoft Windows Server and patch management best-practice skills   

• Experience with Routing, Switching, & Firewall/Edge technologies    

• Working knowledge of Virtualization solutions such as VMware, Hypervisor  

Responsibilities 

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions 

• Serve as the primary technical contact throughout the entire implementation process. 

• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting. 

• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests. 

• Define product specifications for the partner and end-users’ installation. 

• Respond to partner inquiries and direct the resolution of outstanding issues. 

• Monitor partner use and adoption of the software throughout the implementations 

• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner’s experience. 

• Other duties as assigned. 

Non-Technical Skills Requirements 

Excellent oral, written communication and presentation skills using products such as PowerPoint and Excel.  

Strong attention to detail with data-centric approach 
Self-motivated, decisive, with the ability to adapt to change and competing demands. 
Proven team player 
Demonstrate the ability to present complex technical material to both technical and non-technical customers. 

Preferred Skills / Certifications 

Bachelor’s degree in computer science or equivalent experience 

To enhance the global services team, we are hiring a Service Consultant with strong and proven customer implementation experience in the IT market to be based in our Bangalore, India office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. 

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Experience/Qualifications

• 3+ years applicable experience managing technology implementations utilizing software tools
• 1+ years of MSP Experience preferred
• Knowledge of CRM, ERP, PSA and RMM software and markets
• Good Knowledge of Windows Operating Systems and Active Directory
• Proficient Microsoft Windows Server and patch management best-practice skills  
• Experience with Routing, Switching, & Firewall/Edge technologies   
• Working knowledge of Virtualization solutions such as VMware, Hypervisor 

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for the partner and end-users installation.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementations
• Help scope implementation and professional services engagements in conjunction with the sales team.
• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
• Other duties as assigned.

Non-Technical Skills Requirements

Excellent oral, written communication and presentation skills using products such as MS PowerPoint, Excel, Project Plans
Strong attention to detail with data-centric approach to key success factors
Self-motivated, decisive, with the ability to adapt to change and competing demands.
Proven team player
Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
Solid understanding of the Security software solutions market for the MSP and SMB customer personas
Demonstrate the ability to present complex technical material to both technical and non-technical customers.

Preferred Skills / Certifications

Bachelor’s degree in computer science or equivalent experience