Peer Success Manager

Location - Brentwood, TN

We are looking for an enthusiastic team player with excellent communication skills to guide and support our clients (partners) in our industry-specific peer group.  Success in this role is  

• Moderate accountability meetings with “Pods”. Each Pod has 8-10 partners. 
• Ensure partners are prepared, attending, and actively participating in accountability meetings.  
• *Ensuring partners are prepared, attending, and actively participating in quarterly meetings. (3 in-person and 1 virtual) (for TP)
• *Ensure partners are holding their own quarterly business planning meetings (Virtual)
• Conduct quarterly, “Strategic Alignment” meetings with all partners.
• Assist with inbound support requests from partners as needed
• Act as a liaison to appropriate resources (people and materials) within the programs.
• Attend additional in-person workshops as needed.
• “Own” the relationship with the partner.

Responsibilities  

• Guide partners through one-on-one meetings to train on peer systems and processes  
• Set appropriate expectations for partners regarding peer and what success looks like in our program  
• Maintain knowledge and understanding of the program as it continues to scale  
• Be knowledgeable about all TMT and Kaseya products related to Peer and Sales/Marketing
• Serve as reference point for partner questions about Operational Framework / Sales Framework / Marketing Framework
• Manage partners participation and adoption of program and peer group
• Travel to quarterly meetings and network with partners in addition to providing logistical assistance 
• Encourage partners to understand the TruMethods/TMT frameworks. Leverage our library of video lessons and content. Also, drive attendance to webinars that will help partners grow their business.  
• Serve as primary point of contact for partner interactions
• Create fans of the program.

Skills  

• Communication skills- presenting, teaching, customer service, scheduling, and general communication with partners and colleagues  
• Fast typing and note-taking  
• Persistence and follow through  
• Organizational skills  
• Knowledge of the MSP industry is helpful but not required  
• Knowledge of HubSpot, Calendly, Zoom, and Microsoft Suite is helpful but not required  

The Business Development Representative (BDR) is responsible for driving early-stage pipeline by qualifying inbound leads, executing targeted outbound prospecting, and booking high-quality discovery meetings for our Sales team. This role is critical to fueling new customer acquisition by identifying qualified prospects, uncovering business needs, and ensuring a smooth transition of opportunities to Account Executives for progression and close.

This position sits at the front of the revenue engine and partners closely with Sales and Marketing to ensure consistent pipeline creation and conversion.

Key Responsibilities

Inbound Lead Management

• Respond to and qualify inbound leads generated through marketing campaigns, events, and web inquiries
• Conduct discovery conversations to understand prospect needs, buying intent, and fit for our solutions
• Prioritize and follow up on inbound requests with speed, accuracy, and professionalism

Outbound Prospecting

• Execute outbound prospecting efforts via phone, email, and social channels to targeted accounts and personas
• Leverage approved sequences, messaging, and talk tracks to generate interest and meetings
• Proactively identify and engage net-new prospects aligned to our ideal customer profile

Meeting Qualification & Handoff

• Book qualified discovery meetings for Account Executives and ensure accurate documentation of prospect context, pain points, and goals
• Clearly articulate qualification details and next steps during opportunity handoff to Sales
• Maintain clean and accurate lead and activity records in CRM to support forecasting and pipeline visibility

Collaboration & Execution

• Partner with Sales, Marketing, and RevOps to align on campaign follow-up, targeting strategy, and lead flow
• Participate in coaching, call reviews, and ongoing enablement to improve conversion rates
• Provide feedback on lead quality, messaging effectiveness, and common prospect objections

Success Metrics

• Number of qualified meetings booked and accepted by Sales
• Inbound lead response time and conversion rates
• Outbound activity and meeting conversion efficiency
• Data accuracy and consistency in CRM
• Contribution to overall pipeline creation and revenue outcomes

Qualifications

• 0–2+ years of experience in sales development, inside sales, or a customer-facing role (B2B preferred)
• Strong communication skills with the ability to engage senior-level stakeholders (Must speak English & Spanish with Portuguese as an added bonus) 
• Comfortable with high-volume outreach and structured sales motions
• Coachable, process-driven, and motivated by measurable goals
• Experience using CRM and sales engagement tools (e.g., Salesforce, Outreach, Sales Navigator) preferred

What We Offer

• Clear career path into Account Executive or Account Management roles based on performance
• Structured onboarding, training, and ongoing coaching
• Exposure to enterprise sales processes and solutions
• Collaborative, performance-driven sales culture