Kaseya is seeking a results-oriented and client-focused Principal Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier enterprise clients. 

You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions. 

Key Responsibilities 

• Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans. 

• Account Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions. 

• Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts. 

• Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs. 

• Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans. 

• Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution. 

• Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy. 

Required Qualifications 

• 5+ years of experience in enterprise account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment. 

• Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals. 

• Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers. 

• Excellent written and verbal communication skills, including presentation and storytelling abilities. 

• Experience in building and executing strategic account plans. 
  
  
  

Preferred Qualifications 

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems. 

• Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms. 

• Bachelor’s degree in Business, Technology, or related field. MBA is a plus.  
  

Kaseya is looking for an enthusiastic and results-driven Account Manager to focus on the expansion of existing accounts. In this role, you will be responsible for identifying new growth opportunities within your portfolio, strengthening relationships with existing clients, and driving revenue growth through strategic account management.

Key Responsibilities:

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions.
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies.
• Collaboration: Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.

Requirements:

• 1+ years of B2B or B2C sales experience, ideally in a technology or SaaS environment
• A strong passion for sales and a proven track record of exceeding sales targets
• Ability to thrive in a fast-paced, metrics-driven environment
• Motivated, coachable, and competitive with a resilient drive to succeed
• Excellent organizational, interpersonal, and communication skills
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
• Strong analytical skills with the ability to create accurate sales forecasts

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role.

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you!

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