Kaseya is looking for a driven, quota-carrying Account Manager to focus on expanding existing accounts and owning revenue growth within a defined portfolio. In this role, you’ll be responsible for identifying new opportunities, strengthening client relationships, and consistently delivering against (and exceeding) sales targets through strategic account management.

Key Responsibilities:

• Quota Ownership: Take full ownership of a revenue target, consistently meeting and exceeding quota through upsell, cross-sell, and expansion within your customer base.
• Account Expansion: Proactively engage with existing customers to uncover growth opportunities, leveraging Kaseya’s full suite of products to maximise account value.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, positioning yourself as a trusted advisor while aligning their needs to Kaseya’s solutions.
• Strategic Sales Execution: Develop and execute tailored account plans, including regular check-ins and business reviews, to drive pipeline, identify risks, and unlock new revenue opportunities.
• Adoption & Growth: Monitor product usage and adoption metrics, proactively addressing gaps and using insights to drive expansion strategies and increase customer lifetime value.
• Revenue Performance: Maintain a strong pipeline, accurately forecast revenue, and consistently deliver against monthly, quarterly, and annual sales targets.
• Collaboration: Partner closely with Customer Success, Sales, and other internal teams to ensure seamless delivery, maximise retention, and support ongoing account growth.
• CRM Management: Leverage Salesforce to manage pipeline, track account activity, and maintain accurate forecasting and reporting.

Requirements:

• Proven experience in a quota-carrying sales role (Account Management, Account Executive, or similar), ideally within a technology or SaaS environment
• Demonstrated track record of consistently meeting or exceeding sales targets
• Strong commercial mindset with a focus on revenue growth and account expansion
• Ability to thrive in a fast-paced, performance-driven environment
• Highly motivated, competitive, and resilient with a strong drive to succeed
• Excellent communication, negotiation, and stakeholder management skills
• Proficiency in CRM tools (Salesforce) for pipeline management and forecasting
• Strong analytical skills with the ability to interpret data and drive strategic decisions

Kaseya is looking for an experienced Sales Engineer to join our Sydney office to support the Sales team across the APAC region. This role focuses on delivering compelling technical demonstrations and guiding prospective customers through the value of the Kaseya technology stack.

As a key member of the pre-sales organisation, you will partner closely with Account Executives to understand customer challenges and position Kaseya’s solutions through technical discovery, demonstrations, and solution design. While this role supports the broader IT Complete platform, experience with PSA or RMM solutions will be beneficial.

Most engagement with customers will occur through virtual platforms such as Zoom and Microsoft Teams, with opportunities to travel within ANZ for industry events and customer meetings.

Key Responsibilities

• Design, prepare and deliver technical demonstrations and presentations showcasing the value of the Kaseya technology platform.
• Partner with Sales Executives to identify customer challenges and position tailored technical solutions.
• Support the pre-sales lifecycle, including discovery, product demonstrations, proof-of-concept (POC) coordination, and technical validation.
• Address technical objections and solution architecture questions throughout the sales process.
• Work with customers to evaluate solutions and ensure successful technical validation during POCs.
• Support the creation of technical responses for RFI/RFP submissions, proposals, and solution documentation.
• Maintain strong knowledge across the Kaseya product portfolio, including automation, security, backup, endpoint management, and MSP business management tools.
• Provide field feedback to product and engineering teams to help influence product development and strategy.

Ideal Candidate

• Demonstrated experience in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role.
• Proven ability to demonstrate technical products and clearly articulate solution value to both technical and business stakeholders.
• Familiarity with the MSP ecosystem, including tools such as PSA, RMM, endpoint management, security, backup, and automation platforms.
• Solid understanding of IT infrastructure and networking fundamentals (LAN, WAN, DNS, VPNs).
• Experience working in Windows environments, with basic knowledge of macOS and Linux.
• Strong communication and presentation skills, with confidence delivering demos virtually and in person.
• Curious, proactive, and passionate about learning new technologies and solving customer challenges.