Position Summary

Kaseya is looking for a Sr. Manager of Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the Director of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments

Required Qualifications

• 7 + years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Summary

Kaseya is looking for a Sr. Analyst Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the Director of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities 

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments

 Required Qualifications

• 3+ years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Overview

Kaseya is looking for a Manager of Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the Director of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities 

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments

Required Qualifications

• 5+ years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Summary 

Kaseya is looking for a Director of Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the VP of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments
• Lead and develop a cross-functional team with diverse strategy and analytics backgrounds as they execute on key projects and hunt for insights to drive company strategy

Required Qualifications

• 9+ years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Summary

We are seeking an experienced Procurement Category Manager to lead strategic sourcing and category management initiatives across a diverse set of corporate spend areas. This role is responsible for developing category strategies, driving cost optimization, managing supplier relationships, and collaborating with internal stakeholders to ensure procurement outcomes align with business objectives.

The ideal candidate brings strong commercial judgment, experience managing complex supplier ecosystems, and the ability to operate at both a strategic and executional level within a fast-paced, global organization.

Key Responsibilities

Category Strategy & Planning

• Develop, execute, and maintain category strategies across multiple indirect and/or direct spend areas, aligned with organizational priorities and growth plans.
• Conduct market analysis, benchmarking, and total cost assessments to identify savings opportunities and sourcing improvements.
• Segment supplier markets and define sourcing approaches to balance cost, risk, performance, and innovation.
• Monitor industry and market trends to inform short- and long-term procurement decisions.

Strategic Sourcing & Procurement Execution

• Lead end-to-end sourcing initiatives including RFIs, RFPs, and RFQs for assigned categories.
• Manage competitive sourcing processes and supplier evaluations using data-driven decision criteria.
• Negotiate commercial terms, including pricing structures, service levels, contract duration, and performance incentives.
• Oversee procurement activities from requirements gathering through contract execution and purchase fulfillment.

Contract & Commercial Management

• Partner with Legal, Finance, and Risk teams to negotiate and finalize contracts that protect the company’s commercial and operational interests.
• Manage contract lifecycles, including renewals, amendments, and renegotiations.
• Ensure contractual terms align with internal policies, compliance requirements, and risk standards.

Supplier Relationship Management

• Build and maintain strong relationships with strategic and preferred suppliers.
• Establish supplier performance metrics and scorecards; lead regular business reviews and continuous improvement efforts.
• Identify opportunities to consolidate spend, improve supplier performance, and reduce dependency risk.
• Support onboarding of new suppliers as business needs evolve.

Stakeholder Collaboration

• Act as a trusted procurement partner for cross-functional teams, translating business requirements into effective sourcing strategies.
• Influence stakeholders by providing clear insights into market conditions, cost drivers, and trade-offs.
• Communicate category performance, savings results, and risk considerations to leadership.

Risk, Compliance & Reporting

• Identify and mitigate supply, contractual, and operational risks within assigned categories.
• Ensure procurement activities comply with company policies, regulatory requirements, and ethical sourcing standards.
• Track and report key category KPIs, including savings, supplier performance, and contract compliance.

Continuous Improvement

• Drive process improvements to enhance procurement efficiency, transparency, and scalability.
• Leverage procurement tools, analytics, and reporting solutions to improve data-driven decision-making.
• Share best practices and contribute to capability-building initiatives within the Procurement team.

Required Qualifications

• 6+ years of experience in procurement, strategic sourcing, or category management.
• Proven ability to manage multiple categories or complex spend portfolios.
• Strong negotiation, analytical, and stakeholder management skills.
• Experience working with procurement and contract management systems.
• Bachelor’s degree in Business, Supply Chain, Finance, or a related field.

Preferred Qualifications 

• Experience supporting global or multi-functional organizations.
• Exposure to a variety of indirect or direct spend categories.
• Professional procurement certifications (e.g., CPSM, CIPS) a plus.
• Master’s degree or MBA preferred.

#IND525

Position Summary 

Position Summary
We are seeking a highly motivated Talent Development Specialist to design, deliver, and continuously improve learning and talent initiatives across our global workforce. This role plays a critical part in building skills, growing succession pipeline,  strengthening culture, and enhancing the employee experience in a fast-paced, technology-driven environment. You will collaborate closely with HR, business leaders, and key stakeholders to ensure programs are scalable, and aligned with business objectives.

Key Responsibilities

Learning & Development

• Design, implement, and manage global learning programs, including New Employee Experience / onboarding, leadership development, technical upskilling, and professional skills training.
• Partner with subject matter experts and business leaders to identify capability gaps and translate them into effective learning solutions.
• Manage and optimize learning platforms, ensuring high adoption, quality content, and measurable outcomes.
• Evaluate program effectiveness using data, feedback, and performance metrics; continuously refine offerings based on insights.
• Support career development initiatives, including learning pathways, mentoring, and internal mobility.

Talent Processes

• Develop and execute talent calibration, talent review and succession planning processes and tools.
• Support HRBPs and our leaders to run processes and use approaches.  Document impact and outcomes.  Support proper technology configuration and overall automation.

Employee Engagement

• Develop and execute employee engagement strategies that support company culture, values, and business priorities.
• Lead global engagement initiatives such as surveys and action planning and culture-building campaigns.
• Analyze engagement data and trends across; partner with leaders and HR Business Partners to drive targeted, practical improvements.
• Support change management and communications related to learning, talent processes, engagement, and organizational initiatives.

Collaboration & Global Enablement

• Work effectively across time zones and cultures, adapting programs to meet local  needs while maintaining global consistency.
• Act as a trusted partner to HR Business Partners and leaders on learning, succession and engagement best practices.

Required Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, Psychology, or a related field.
• 4–7 years of experience in learning & development, talent processes and/or talent development, preferably in an IT or software environment.
• Experience supporting a global, distributed workforce.
• Strong instructional design and facilitation skills (virtual and in-person).
• Demonstrated ability to use data and insights to inform decisions and measure impact.
• Familiarity with learning technologies, digital learning tools, engagement platforms, HRIS (Oracle preferred), and LMS administration (Absorb preferred).

Preferred Qualifications

• Strong project management and stakeholder management skills.
• Excellent communication and presentation abilities.
• Culturally aware and adaptable.
• Self-starter with a continuous improvement mindset.
• Passion for learning, employee experience, and organizational culture.

Position Summary

As a Technical Account Manager at Kaseya, you will be an integral part of our customer success team, responsible for providing technical expertise, support, and guidance to our clients. By understanding our customers' unique business needs and challenges, you will help them maximize the value of our IT security solutions and ensure smooth implementation and adoption. Your dedication to customer satisfaction and technical prowess will be vital in building long-lasting relationships and driving our clients' success

Key Responsibilities

• Build expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstacles
• Own the identification and resolution of obstacles for customers using and obtaining value from our solutions.
• Engage with all departments (i.e., Product, tech, Ops) to ensure closure.
• Ensure that a customer has a plan to use available and relevant features (including integrations our IT Complete platform)
• Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products
• Create opportunity and interest for additional modules for Account Managers to drive to closure
• Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate
• Continually keep abreast of modern technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs
• Understands business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businesses
• Experienced in providing pre-sale solution design (including functional and technical aspects)
• Experienced in providing solution demos and high volume of customized client demos
• Leadership role in driving solution enhancements and presenting product roadmaps

Required Qualifications 

• 2-4 years’ experience in a customer facing technical account role
• Experience in technical accounts reviews with customers for SaaS/Tech solutions
• Strong presentation and communication skills
• Demonstrated ability to identify opportunities and leverage appropriately
• Demonstrated ability to identify opportunities and leverage appropriately
• Demonstrated knowledge of network and desktop management solutions
• Demonstrated personal commitment and interest in continued professional development
• Well spoken & understanding of Business-Level English

Preferred Qualifications

• Knowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions.
• Technical Account Management/Customer Success experience managing issues to resolution for key account
• Knowledge of Managing Server and Workstations (Microsoft Systems Administrator)
• Strong understanding of networking technology (CCNA, Network+)
• Sales experience is a plus
• College or technical degree preferred

Position Summary

We're looking for an Associate Manager, Technical Account Management with a strong technical background, excellent communication skills, and a passion for customer advocacy. The ideal candidate will have a proven track record of driving product adoption, identifying opportunities for value realization, and resolving customer issues. If you're a seasoned professional with a collaborative mindset and a passion for driving customer success, we encourage you to apply to join our dedicated management team for Technical Account Managers.

As an Associate Manager, Technical Account Management, you will lead the technical aspects of our customer success initiatives and play a critical role in ensuring the ongoing satisfaction and success of our clients. You will serve as the primary technical contact for our most complex and strategic accounts, leveraging your expertise to drive adoption, retention, and expansion of our products and services. In addition, you will manage Technical Account Managers in this player/coach role.

Key Responsibilities

• Provide technical leadership and guidance to customers and internal teams on the implementation, configuration, and optimization of our products and solutions. Act as a trusted advisor to customers, offering insights and best practices to help them achieve their business objectives.
• Serve as the voice of the customer within the organization, advocating for customer needs and priorities. Gather feedback, identify trends, and communicate insights to product management and development teams to drive product improvements and enhancements.
• Proactively engage with customers to understand their business goals and objectives, and identify opportunities for product adoption and expansion. Develop and execute customer success plans to drive value realization and ensure customer satisfaction.
• Identify and mitigate risks to customer success, including technical challenges, adoption barriers, and other factors that may impact customer satisfaction and retention. Develop proactive strategies to address risks and ensure customer success.
• Continuously monitor and assess customer satisfaction and engagement metrics, and identify opportunities for improvement. Collaborate with cross-functional teams to implement process improvements and drive customer success initiatives.
• Work within Business Intelligence tools like PowerBI and CRMs like SalesForce. Create reports and monitor performance of Key Performance Indicators (KPI’s) tied to Technical Account Managers.
• Identify talent while interviewing prospects for Technical Account Management.

Required Qualifications 

• Bachelor's degree in computer science, engineering, or related field.
• 5+ years of experience in a customer-facing technical role, such as customer success engineer, solutions engineer, or technical account manager.
• Previous Management experience is a plus.
• Strong technical aptitude and expertise in software applications, APIs, and cloud technologies.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Proven track record of successfully managing complex technical projects and driving customer success initiatives
• Project management experience, with the ability to manage multiple projects and priorities simultaneously
• Strong problem-solving and troubleshooting skills, with a proactive and solution-oriented mindset.
• Experience working with enterprise customers and managing strategic accounts is preferred.
• Familiarity with CRM systems and customer success tools (e.g., Salesforce, Gainsight) is a plus.

Position Summary 

We are seeking a seasoned Senior Executive Assistant to support the CEO within the Chief of Staff Office. This role operates at the core of executive leadership and partners closely with the Chief of Staff to ensure the CEO’s time, focus, and priorities are optimized in a fast-paced, high-growth environment. The ideal candidate is a trusted partner with exceptional judgment, capable of anticipating needs, managing complexity, and driving alignment at the highest levels of the organization. 

Key Responsibilities 

• Manage the CEO’s complex calendar, travel, and meeting logistics with strong judgment and foresight  
• Partner closely with the Chief of Staff to align priorities and ensure focus on highest-impact initiatives  
• Serve as a gatekeeper and trusted liaison across senior leaders and key stakeholders  
• Support executive communications, materials, and follow-ups to drive clarity and execution  
• Provide strategic leverage by synthesizing information, flagging risks, and supporting cross-functional initiatives 

Required Qualifications 

• 8–12+ years of experience supporting C-level executives in dynamic, high-growth environments  
• Prior experience working with a Chief of Staff or executive office strongly preferred  
• Exceptional judgment, discretion, and ability to operate with minimal direction  
• Strong organizational, communication, and prioritization skills  
• Business-minded, proactive, and comfortable managing high levels of complexity  
• Proficient with productivity and collaboration tools (Microsoft Office, Zoom, etc.) 

Position Summary 

The Renewal Specialist will be responsible for renewing software contracts across Kaseya’s MSP customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process. This is an in-office role, based in Brickell, Miami.

Key Responsibilities

• Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
• Work closely with Account Management to identify risk factors and support smooth renewal execution
• Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed
• Ensure renewals are accurately documented and properly forecasted
• Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution
• Help improve the renewal process over time to increase retention and reduce churn
• Perform other related duties as assigned

Required Qualifications

• 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
• Direct experience managing or supporting software contract renewals and driving retention outcomes

Preferred Qualifications

• Experience managing subscription or contract renewals end to end
• Strong negotiation and relationship management skills
• Experience working with large and complex books of business
• Demonstrated ability to identify upsell, cross sell or expansion opportunities
• Ability to work in a fast paced environment and manage multiple priorities
• Strong communication skills and ability to collaborate cross functionally
• Strong attention to detail and organizational skills
• Experience using CRM systems such as Salesforce
• Strong problem solving and analytical thinking skills

Kaseya is looking for an enthusiastic and results-driven Account Manager to focus on the expansion of existing accounts. In this role, you will be responsible for identifying new growth opportunities within your portfolio, strengthening relationships with existing clients, and driving revenue growth through strategic account management.

Key Responsibilities:

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions.
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies.
• Collaboration: Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.

Requirements:

• 1+ years of B2B or B2C sales experience, ideally in a technology or SaaS environment
• A strong passion for sales and a proven track record of exceeding sales targets
• Ability to thrive in a fast-paced, metrics-driven environment
• Motivated, coachable, and competitive with a resilient drive to succeed
• Excellent organizational, interpersonal, and communication skills
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
• Strong analytical skills with the ability to create accurate sales forecasts

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role.

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you!

#IND525

Kaseya is seeking a Senior Account Manager, Enterprise Accounts to drive expansion within a portfolio of high value and complex customers. This role focuses on long term relationship development, strategic growth planning and navigating multi stakeholder enterprise environments. You will be responsible for identifying and executing large scale upsell and cross sell opportunities while acting as a trusted advisor to your clients.

Key Responsibilities

Enterprise Account Growth and Strategy
Own and develop a portfolio of enterprise level accounts, creating and executing multi year account plans that align Kaseya solutions with customer business objectives. Identify whitespace opportunities and build strategic roadmaps to drive sustained revenue growth.

Complex Deal Management
Lead sophisticated sales cycles involving multiple stakeholders, procurement processes and executive level decision making. Manage deal strategy, negotiation and closing for high value, long cycle opportunities.

Executive Relationship Management
Build and maintain strong relationships with senior stakeholders including C level executives. Position yourself as a trusted advisor by understanding business priorities, industry trends and organizational challenges.

Value Based Selling
Translate Kaseya product suite into measurable business outcomes for enterprise clients. Develop tailored value propositions, business cases and ROI models to support expansion initiatives.

Customer Success and Adoption Leadership
Partner closely with Customer Success to ensure successful onboarding, adoption and ongoing value realization. Monitor usage trends and proactively address risks to retention and growth.

Forecasting and Pipeline Management
Maintain accurate forecasts while managing a robust pipeline of expansion opportunities. Use data driven insights to guide decision making and ensure predictability in long cycle enterprise deals.

Cross Functional Collaboration
Collaborate with Sales Engineering, Product, Marketing and Customer Success teams to deliver seamless customer experiences and support complex solution deployments.

CRM and Account Intelligence
Leverage Salesforce and account intelligence tools to track engagement, pipeline and account health. Maintain detailed records to support strategic planning and reporting.

Required Qualifications

• 4+ years of B2B sales or account management experience, with at least 1 years focus on enterprise or large mid market accounts
• Proven success managing long sales cycles and closing high value, complex deals
• Experience engaging and selling to senior decision makers including C level stakeholders

Preferred Qualifications

• Experience selling SaaS or technology solutions into enterprise environments
• Strong track record of exceeding quota in complex, multi threaded sales cycles
• Demonstrated ability to build and execute strategic account plans
• Exceptional communication, negotiation and stakeholder management skills
• Proficiency with Salesforce and sales forecasting methodologies
• Strong analytical and business acumen with the ability to articulate ROI and business value

Why Kaseya

Join a high growth organization at the forefront of IT innovation. At Kaseya, you will work with enterprise clients on impactful initiatives, collaborate with experienced teams and play a key role in driving strategic growth at scale.

Kaseya is looking for an enthusiastic, results driven and hungry Account Executive to be at the forefront of our “land and expand” growth strategy, responsible for prospecting, nurturing, and closing new accounts. 

Key Responsibilities: 

• New Business Development: Lead the charge in identifying and closing new business opportunities. Manage the entire sales cycle from prospecting to closing, driving revenue by selling Kaseya's suite of solutions to potential clients.
• Engage Executive-Level Decision Makers: Hold discussions with CIOs, CISOs, CTOs, CCOs, and VPs, articulating the value of Kaseya’s solutions. Overcome objections, secure next steps, and ensure a successful close.
• Achieve Sales Targets: Meet and exceed monthly, quarterly, and annual sales goals by creating value for in-house IT departments with Kaseya’s products. Own your targets and deliver results consistently.
• Collaborative Sales Approach: Work closely with internal teams such as marketing, engineering, and product specialists to leverage resources and drive sales. Use video conferencing and personalized video communication to nurture relationships and close deals.
• Opportunity Management & Forecasting: Track opportunities throughout the sales process, ensuring strong Salesforce (SF.com) hygiene and accurate forecasting. Participate in account reviews with management and teams to strategize for success.
• Customer Experience: Provide a professional and seamless sales experience, from initial meetings to post-sale follow-ups, ensuring that all prospects have a positive and efficient experience with Kaseya.
• Sales Campaigns & Programs: Participate in ad-hoc sales campaigns to help create new prospects and opportunities, contributing to Kaseya’s growth. 

Requirements: 

• 1+ years of sales experience in a hunter role, with a proven ability to prospect, cold call leads and close deals.
• High energy, driven, and passionate about sales and customer success, with a desire to earn significant sales commissions
• A track record of consistently exceeding sales goals and a deep focus on metrics and KPIs to drive success
• Motivated, competitive, and resilient with a "go-getter" mindset
• Strong organizational, interpersonal, and communication skills
• Experience with CRM applications (Salesforce) to manage leads, opportunities, and accounts 

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role. 

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you! 

IND525

The Impact You’ll Have

We’re seeking a forward-thinking, hands-on finance executive to lead our Corporate Finance function. This role serves as the nerve center of the finance organization, connecting the dots across the company, partnering closely with G&A leaders, and translating strategy into clear, actionable financial insight.

You will own the annual budgeting and forecasting cycle, corporate financial modeling and cash flow forecasting, and board reporting. You’ll partner closely with Strategy on the long-range plan, collaborate with Investor Relations on narrative development, and ensure strong operational rigor while driving the FP&A technology and AI roadmap. This is a highly visible role with significant influence over how the company allocates capital, measures performance, and tells its story to internal and external stakeholders.

What You’ll Do

• Lead budgeting, forecasting, and goal setting:
  Own company-wide annual planning and rolling forecast processes. Ensure clarity, strong communication, and disciplined operating rhythms so “the trains run on time,” while enabling effective goal setting and decision-making.
• Board & executive reporting:
  Drive recurring board and sponsor reporting cycles. Produce materials that are actionable, insightful, and easy to digest, clearly highlighting trends, risks, opportunities, and key decision points.
• Corporate modeling & cash flow forecasting:
  Own the corporate financial model, including full three-statement modeling. Consolidate the overall financial story, look around corners to identify potential issues, and partner with Treasury on short- and long-term cash flow forecasting.
• Partner with G&A leadership (CFO/COO, HR, Legal, Strategy):
  Act as a trusted advisor on budgets, investments, and resource allocation across G&A functions.
• Cross-functional finance leadership:
  Partner with FP&A, Accounting, Treasury, IR, and Strategy to surface tradeoffs, escalate key decisions, and deliver holistic financial narratives and recommendations.
• Finance technology & AI roadmap:
  Own the EPM and broader finance systems roadmap. Partner with internal teams and external vendors, including AI-focused firms, to modernize planning, reporting, and analytics to drive faster insights and better outcomes.
• Build and lead a high-performing team:
  Recruit, coach, and develop top talent. Establish crisp operating cadences for planning cycles, monthly close narratives, decision memos, and board-ready deliverables.

What You Bring

• Experience:
  15+ years of progressive finance experience with significant depth in Corporate Finance. Background in investment banking or strategy consulting strongly preferred.
• Education:
  BA/BS required; MBA and/or CPA/CFA preferred.
• Executive communication & storytelling:
  Exceptional ability to distill complex analyses into clear, compelling messages for executives and boards. Proven partner across functions who drives alignment and informed decision-making.
• SaaS expertise:
  Deep understanding of SaaS business models and metrics, including ARR mechanics, NRR/GRR, cohort analysis, and pricing and packaging strategies.
• Scaled tech experience:
  Experience in large-scale, product-led technology companies (e.g., Amazon, Microsoft, Google, Stripe, Intuit, or similar).
• Public company or PE-backed ownership mindset:
  Comfortable operating within board cadences, investor narratives, and high-accountability environments.
• Executive presence with constructive challenge:
  Ability to influence, simplify complexity, and raise the bar—bringing calm, clarity, and rigor under pressure.
• Systems & analytics fluency:
  Strong command of enterprise planning and reporting tools with a data-driven mindset.
• AI-curious and future-oriented:
  Passion for leveraging AI and emerging technologies to enhance financial insight, productivity, and outcomes.
• Hands-on mindset:
  Willing to roll up sleeves when needed and lead by example.

Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of commercial accounts focusing on customers that have growth potential.

In this role, you’ll be responsible for re-engaging, expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.

Key Responsibilities

Account Ownership & Expansion: Take full ownership of a portfolio of SMB/MME accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.

Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing customers—especially those with low engagement, connecting with key decision-makers and aligning solutions to their evolving needs.

Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.

Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.

Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.

Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.

CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

Required Qualifications

• 2+ years of experience within an account management or sales role

Preferred Qualifications:

• Experience in B2B sales managing SMB or Mid-market clients (SaaS or technology preferred)
• Proven ability to meet or exceed sales targets
• Strong commercial mindset with a passion for account growth and expansion
• Highly motivated, coachable and resilient in a fast-paced environment
• Excellent communication, organizational, and interpersonal skills
• Experience using CRM tools (Salesforce preferred)
• Strong analytical and forecasting abilities

Why Kaseya?

Join a fast-growing company transforming the IT industry. At Kaseya, you’ll work with cutting-edge technology, collaborate with a high-energy team, and accelerate your career in a role where your impact is immediately visible.

If you’re ready to take ownership of a high-potential account base and turn opportunity into growth, we’d love to hear from you.

Kaseya is looking for an enthusiastic and results-driven Account Manager to focus on the expansion of existing accounts. In this role, you will be responsible for identifying new growth opportunities within your portfolio, strengthening relationships with existing clients, and driving revenue growth through strategic account management.

Key Responsibilities:

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions.
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies.
• Collaboration: Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.

Required Qualifications

• 2+ years of B2B account management or sales experience,

Preferred Qualifications

• Experience selling technology or SaaS products to SME or MME customers.
• A strong passion for sales and a proven track record of exceeding sales targets
• Motivated, coachable, and competitive with a resilient drive to succeed
• Excellent organizational, interpersonal, and communication skills
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
• Strong analytical skills with the ability to create accurate sales forecasts

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role.

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you!

Kaseya is seeking a results-oriented and client-focused Senior Strategic Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier enterprise clients. 

You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions. 

Key Responsibilities 

• Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans. 

• Account Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions. 

• Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts. 

• Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs. 

• Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans. 

• Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution. 

• Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy. 

Required Qualifications 

• 5+ years of experience in enterprise account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment. 

• Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals. 

• Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers. 

• Excellent written and verbal communication skills, including presentation and storytelling abilities. 

• Experience in building and executing strategic account plans. 
  
  
  

Preferred Qualifications 

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems. 

• Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms. 

• Bachelor’s degree in Business, Technology, or related field. MBA is a plus.  
  
  #IND525

About This Role
This is an opportunity to join Kaseya and directly influence service quality, execution discipline, and customer experience, with a clear line of sight to revenue impact and brand reputation.
In this role, you will help shape how Kaseya scales Customer Support and Professional Services globally, building the talent, operating rigor, and leadership capability required to support growth without burning out teams or customers. 
This is a high-visibility, high-impact role for a business-savvy HRBP who thrives in fast-paced tech organizations where customer outcomes, speed, and operational discipline matter.

What You’ll Do
Strategic Partnership
•    Partner with Customer Support and Services leadership to align org design, capacity planning, and talent strategy with customer demand, service levels, and growth plans
•    Guide senior leaders through workforce planning, succession, and organizational effectiveness, balancing cost, capacity, and experience
•    Build credibility with Support and Services leaders by demonstrating fluency in support operating models, SLA-driven environments, escalations, and global delivery structures

Performance, Execution & Development
•    Drive performance operating rhythms aligned to support and services metrics (SLA, CSAT, productivity, quality, attrition)
•    Coach leaders on accountability, feedback, performance management, and people leadership in high-volume, customer-facing environments
•    Lead talent development and succession planning for frontline leaders, managers, and critical support/services roles
•    Define and track success through clear people and performance KPIs in partnership with analytics teams (e.g., attrition, engagement, leader effectiveness)

Culture, Change & Engagement
•    Act as a change leader, shaping and delivering communication strategies during operational shifts, tooling changes, and scale events
•    Support team integrations, org transformations, and leadership transitions within the Support and Services organization
•    Shape engagement strategies tailored to customer-facing talent, including career progression, skill development, recognition, and burnout mitigation
•    Navigate rapid priority shifts while helping leaders maintain focus, morale, and execution discipline
•    Reinforce a high-performance, customer-centric culture rooted in accountability, consistency, and continuous improvement

Talent Value & Recognition
•    Partner with the Total Rewards COE to benchmark support and services roles globally and ensure internal equity across regions and tiers
•    Support differentiated rewards and recognition tied to performance, quality, customer impact, and operational results

What You Bring
•    7+ years of HR Business Partner experience, including 5+ years supporting high-growth technology companies (B2B SaaS strongly preferred)
•    Proven track record advising senior leaders on talent strategy, org design, and workforce planning in operational, customer-facing environments
•    Ability to thrive in fast-moving, metrics-driven organizations with competing priorities while maintaining team stability and execution
•    Strong understanding of Customer Support and Professional Services operating models, including SLAs, escalations, capacity planning, and global delivery
•    Comfort making decisions with incomplete or imperfect information and bringing structure to complex, ambiguous situations
•    Experience using people analytics to inform workforce planning, attrition risk, leader effectiveness, and operational performance
•    Exceptional ability to drive outcomes through senior Support, Services, and GTM leaders, influencing without direct authority

Why Kaseya
Kaseya is a fast-growing global technology company delivering unified IT and security management solutions to MSPs and IT teams worldwide. As the business scales, Customer Support and Professional Services are central to customer retention, expansion, and long-term value realization.

Kaseya is seeking a high-impact Senior Account Manager to drive expansion within an existing customer portfolio. This role is focused on unlocking growth opportunities, deepening client partnerships and delivering measurable revenue outcomes through strategic account management. The ideal candidate brings a strong commercial mindset, takes ownership of results and remains highly coachable and adaptable in a fast-paced environment.

Key Responsibilities:

Account Expansion & Growth Strategy
Own and execute expansion strategies across your portfolio by identifying upsell and cross-sell opportunities. Leverage Kaseya’s full suite of solutions to maximize customer value and drive incremental revenue growth.

Executive Relationship Management
Develop and strengthen relationships with key stakeholders and decision-makers. Act as a trusted advisor by aligning Kaseya’s solutions to customer business objectives and ensuring long-term partnership success.

Strategic Account Planning
Build and execute tailored account plans, including regular business reviews and proactive engagement strategies. Anticipate customer needs, mitigate risks, and uncover new opportunities to expand footprint.

Adoption & Value Realization
Monitor product adoption and usage metrics to ensure customers are realizing value. Proactively address gaps, remove blockers, and drive initiatives that increase engagement and retention.

Revenue Ownership
Take full ownership of revenue targets, consistently delivering against and exceeding quota. Contribute to both immediate pipeline generation and long-term account growth strategies.

Cross-Functional Collaboration
Partner closely with Customer Success, Sales, and Product teams to deliver a seamless customer experience and ensure successful onboarding, expansion, and retention.

Pipeline & CRM Discipline
Maintain rigorous pipeline management through Salesforce. Ensure accurate forecasting, clear visibility into account activity, and disciplined execution of sales processes.

Required Qualifications:

• 3-4+ years of B2B sales or account management experience

Preferred Qualifications:

• Experience working with SLED businesses in a sales or relationship driven role.
• Demonstrated success in meeting or exceeding revenue targets within a quota-carrying role
• Strong commercial acumen with the ability to identify and close growth opportunities within existing accounts
• Highly coachable with a growth mindset and openness to feedback
• Excellent communication, negotiation and stakeholder management skills
• Experience using Salesforce (or similar CRM) for pipeline and account management
• Strong analytical skills with the ability to forecast and manage performance metrics

Why Kaseya?

Join a high-growth organization transforming the IT landscape. At Kaseya, you’ll work with innovative technology, collaborate with ambitious teams, and accelerate your career in a role that combines ownership, impact, and continuous development.