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Renewal Specialist

Kaseya Careers

Miami, FL Renewals Reps 17h ago

Renewal Specialist

Kaseya Careers · Miami, FL

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Renewals Reps US Miami FL - 333 Posted May 7, 2026

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Position Summary

The Renewal Specialist will be responsible for renewing software contracts across Kaseya’s MSP customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process. This is an in-office role, based in Brickell, Miami.

Key Responsibilities

Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
Work closely with Account Management to identify risk factors and support smooth renewal execution
Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed
Ensure renewals are accurately documented and properly forecasted
Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution
Help improve the renewal process over time to increase retention and reduce churn
Perform other related duties as assigned

Required Qualifications

2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
Direct experience managing or supporting software contract renewals and driving retention outcomes

Preferred Qualifications

Experience managing subscription or contract renewals end to end
Strong negotiation and relationship management skills
Experience working with large and complex books of business
Demonstrated ability to identify upsell, cross sell or expansion opportunities
Ability to work in a fast paced environment and manage multiple priorities
Strong communication skills and ability to collaborate cross functionally
Strong attention to detail and organizational skills
Experience using CRM systems such as Salesforce
Strong problem solving and analytical thinking skills

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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