Reporting to the Manager, Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.

StackAdapt is a Remote First company although we are prioritizing candidates located in Vancouver, British Columbia for this role.

What you'll be doing:

• Act as the main point of contact for your portfolio of clients across a wide range of verticals
• Design unique campaign strategies within the StackAdapt platform
• Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIs
• Set up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshooting
• Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency
• Optimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basis
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
• Provide Strategic Thought Leadership, acting as a strategic advisor to your clients
• Travel up to 20% of time

What you'll bring to the table:

• 3+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
• Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
• Proven success in managing client relationships and delivering service excellence 
• Focus on retaining accounts and growing revenue 
• The ability to grasp and communicate technical concepts and platform-based knowledge
• Familiarity with the latest digital advertising trends and ideas
• Experience working with complex databases is a plus

As a Senior Account Manager, you'll have an essential role in driving the success of our largest brand and agency clients. Reporting directly to the Manager of Client Services, you'll establish and maintain strong relationships with clients, driving adoption of the StackAdapt platform and identifying opportunities for account expansion. Working closely with our team of experts, including Sales Directors and Sales Managers, Programmatic Strategists, and Ad Operations Specialists, you'll ensure that our clients receive the highest possible return on investment. Together, you'll collaborate to design and develop effective campaigns that align with their business objectives, target audiences, and budgets. With your help, we'll continue to exceed our clients' expectations and deliver exceptional results

What you'll be doing:

• Act as the primary contact for a diverse client base spanning various verticals 
• Collaborate with Sales Directors to manage the RFP process, create proposals, and deliver presentations to Enterprise brands and agencies.
• Provide bespoke, comprehensive training to large-scale enterprise clients. 
• Overseeing multiple diverse projects with the goal of boosting revenue
• Consultatively sell and grow your client base to consolidate long-term strategic partnerships across the worlds largest companies
• Drive up-sells of StackAdapt features and channels to existing customers in order to improve services such as the development of tools, procedures and reports aimed at increasing efficiency
• Utilise the StackAdapt platform to develop innovative and impactful campaign strategies
• Guide customers through structured platform onboarding and training workshops
• Project manage the customer through proof of concept in the early stages of engagement 
• Ensure successful client campaigns by managing relationships with cross-functional stakeholders, delivering regular strategic reporting, and optimising solutions to meet KPIs.
• Complete in-depth client mapping and account planning
• Set up/traffic advertising campaigns on the StackAdapt DSP, including third-party tag implementation and pixel creation/troubleshooting
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
• Collaborate with internal stakeholders across product, marketing and analytics

What you'll bring to the table:

• Real Time Bidding/programmatic expertise; practically managing, optimising and reporting (DSP, Ad Network)
• Business-level language proficiency in English and Cantonese to adeptly navigate the complexities of the international business environment
• Display a strong understanding of the unique needs and differences of the HK market, including trusted connections in the market
• Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
• Broad and extensive knowledge of the industry; common trends and thought-leadership opinions
• Proven success in managing client relationships and assisting in growing revenue within enterprise clients 
• Experience in the RFP process; putting together proposals, working cross-functionally internally, and presenting concepts to clients
• Skilled in up-selling to unlock new revenue streams across your book of business
• The ability to grasp and communicate technical concepts and platform-based knowledge
• Flexibility to travel occasionally to meet with clients within their region

The Senior Account Manager plays a pivotal role in post-sales client relationships, driving platform adoption, campaign performance, and account growth. You’ll oversee a portfolio of strategic clients and act as a trusted advisor who ensures StackAdapt delivers measurable success across both managed and self-service engagements.

You’ll collaborate closely with Sales Managers, the Global Client Services (GCS) team, and cross-functional partners such as Ad Operations, Creative Strategy, and Data Analytics to optimize campaign ROI, build client trust, and identify growth opportunities.

What You'll Be Doing:

Client Strategy & Engagement

• Act as the primary point of contact for a portfolio of clients.
• Lead post-sales strategy including user adoption, campaign management, and account expansion.
• Build multi-threaded relationships with agency stakeholders across seniority levels.
• Proactively identify client needs, providing strategic counsel and data-driven insights to exceed performance goals.
• Lead Quarterly Business Reviews (QBRs), performance presentations, and client education sessions.

Campaign Management & Optimization

• Manage end-to-end campaign setup, including trafficking, third-party tag implementation, and pixel troubleshooting.
• Analyze campaign data to identify optimization opportunities and recommend data-backed solutions to improve ROI.
• Develop innovative campaign strategies leveraging StackAdapt’s multi-channel capabilities (Display, Video, Native, Connected TV, DOOH, and Audio).
• Provide best practices for campaign design, attribution, and measurement using tools like Google Analytics, Tag Manager, and third-party ad servers.

Collaboration & Internal Leadership

• Work closely with Account Executives, GCS, and cross-functional teams to drive client success and retention.
• Lead internal initiatives to improve operational efficiency, share insights, and standardize optimization frameworks.
• Mentor junior Account Managers, supporting skill development, troubleshooting, and client strategy discussions.
• Contribute to team enablement by sharing optimization best practices and client success stories.

Account Growth & Retention

• Identify and execute upsell and cross-sell opportunities, driving account expansion through consultative selling.
• Monitor client business changes (e.g., funding rounds, acquisitions, leadership shifts) to uncover new growth areas.
• Manage renewals and deliver sustained quarter-over-quarter growth across your client base.
• Leverage insights to help clients discover new revenue opportunities before they do.

What You'll Bring to the Table

• 6+ years of experience in programmatic media buying, client success, or account management.
• Proven expertise in campaign optimization and performance strategy within DSPs or agency environments.
• Strong understanding of the digital advertising ecosystem and Holdco organizational structures.
• Strong analytical mindset with the ability to craft insights from performance data.
• Excellent project management, prioritization, and communication skills.
• Willingness to travel (~20%) for client meetings and industry events. 

StackAdapt is hiring a Manager, Client Services (MCS) to lead our South West region, within the Western US Region of our Revenue organization. Reporting to the VP, Client Services, you’ll lead and develop a team of Account Managers who are driving client retention and growth across a diverse portfolio of brands and agencies. We’re looking for a proven people leader with a strong background in AdTech, MarTech, or Programmatic advertising; someone who understands the evolving digital ecosystem and how to deliver meaningful client outcomes. As the territory leader, you’ll play a critical role in shaping team culture, representing your territory’s voice across the organization, and helping fuel StackAdapt’s continued growth in the West. This is a high-impact leadership opportunity for someone who thrives on collaboration, as you’ll work directly with the Director of Sales in the territory to strengthen client partnerships, accelerate growth, and shape the future of StackAdapt’s presence in the South West. 

StackAdapt is a Remote First company although we are looking to hire this person on the West Coast of the United States. 

What you'll be doing:

• Lead and develop a team of Account Managers (AMs), fostering a collaborative, high-performance culture focused on client retention, revenue growth, and strategic partnership
• Set clear expectations for success by tracking and evaluating quarterly revenue targets, ensuring consistent performance and accountability across the team
• Coach AMs to develop and execute strategic account plans that drive results, providing hands-on support for key and high-potential accounts. 
• Reinforce a commercial mindset that empowers AMs to own the full client lifecycle, from onboarding through renewal and expansion
• Hire, onboard, and develop top talent, ensuring each team member has a clear growth path and is equipped to deliver exceptional client outcomes
• Identify and implement opportunities to improve team efficiency through new tools, streamlined processes, or enhanced training and education
• Partner with cross-functional leaders to represent the Client Services perspective, sharing insights and driving solutions that improve both client and internal outcomes
• Serve as a senior point of contact for major client initiatives, building relationships with senior stakeholders and providing strategic consultation
• Provide expert guidance on StackAdapt’s DSP, including campaign setup, performance analysis, optimization, and new opportunities to achieve client KPIs
• Lead in-person and virtual client engagements such as presentations, Quarterly Business Reviews, and training sessions
• Travel as required to support client and team needs.

What you'll bring to the table:

• 3+ years of experience managing and developing high-performing teams, with a proven ability to lead from the front and inspire excellence
• 5+ years of experience in account management, campaign strategy, or execution within the programmatic, adtech, or martech space
• Deep understanding of Real-Time Bidding (RTB) and programmatic advertising, with hands-on experience using DSPs and Ad Networks
• Familiarity with self-serve advertising platforms such as Google Ads, Facebook Ads, or other DSPs
• Strong track record of managing senior client relationships, driving revenue growth, and delivering measurable business outcomes
• Ability to simplify and communicate technical concepts with confidence, leveraging platform expertise to support client success
• Demonstrated success in solving complex challenges through data-driven decision-making and scalable, creative solutions
• Collaborative and influential partner who works effectively across departments to implement new ideas and optimize performance
• Highly organized and detail-oriented, with strong time management and prioritization skills
• Proactive, solutions-focused leader who thrives in a fast-paced and evolving environment
• Exceptional written and verbal communication skills, with the ability to build trust and alignment across teams and clients
• Genuine passion for digital advertising and curiosity about emerging technologies and industry trends
• Bonus: Experience using StackAdapt’s platform

StackAdapt is hiring a Manager, Client Services (MCS) to lead our PNW region, within the Western US Region of our Revenue organization. Reporting to the VP, Client Services, you’ll lead and develop a team of Account Managers who are driving client retention and growth across a diverse portfolio of brands and agencies. We’re looking for a proven people leader with a strong background in AdTech, MarTech, or Programmatic advertising; someone who understands the evolving digital ecosystem and how to deliver meaningful client outcomes. As the territory leader, you’ll play a critical role in shaping team culture, representing your territory’s voice across the organization, and helping fuel StackAdapt’s continued growth in the West. This is a high-impact leadership opportunity for someone who thrives on collaboration, as you’ll work directly with the Director of Sales in the territory to strengthen client partnerships, accelerate growth, and shape the future of StackAdapt’s presence in the Pacific Northwest. 

StackAdapt is a Remote First company although we are looking to hire this person on the West Coast of the United States. 

What you'll be doing:

• Lead and develop a team of Account Managers (AMs), fostering a collaborative, high-performance culture focused on client retention, revenue growth, and strategic partnership
• Set clear expectations for success by tracking and evaluating quarterly revenue targets, ensuring consistent performance and accountability across the team
• Coach AMs to develop and execute strategic account plans that drive results, providing hands-on support for key and high-potential accounts. 
• Reinforce a commercial mindset that empowers AMs to own the full client lifecycle, from onboarding through renewal and expansion
• Hire, onboard, and develop top talent, ensuring each team member has a clear growth path and is equipped to deliver exceptional client outcomes
• Identify and implement opportunities to improve team efficiency through new tools, streamlined processes, or enhanced training and education
• Partner with cross-functional leaders to represent the Client Services perspective, sharing insights and driving solutions that improve both client and internal outcomes
• Serve as a senior point of contact for major client initiatives, building relationships with senior stakeholders and providing strategic consultation
• Provide expert guidance on StackAdapt’s DSP, including campaign setup, performance analysis, optimization, and new opportunities to achieve client KPIs
• Lead in-person and virtual client engagements such as presentations, Quarterly Business Reviews, and training sessions
• Travel as required to support client and team needs.

What you'll bring to the table:

• 3+ years of experience managing and developing high-performing teams, with a proven ability to lead from the front and inspire excellence
• 5+ years of experience in account management, campaign strategy, or execution within the programmatic, adtech, or martech space
• Deep understanding of Real-Time Bidding (RTB) and programmatic advertising, with hands-on experience using DSPs and Ad Networks
• Familiarity with self-serve advertising platforms such as Google Ads, Facebook Ads, or other DSPs
• Strong track record of managing senior client relationships, driving revenue growth, and delivering measurable business outcomes
• Ability to simplify and communicate technical concepts with confidence, leveraging platform expertise to support client success
• Demonstrated success in solving complex challenges through data-driven decision-making and scalable, creative solutions
• Collaborative and influential partner who works effectively across departments to implement new ideas and optimize performance
• Highly organized and detail-oriented, with strong time management and prioritization skills
• Proactive, solutions-focused leader who thrives in a fast-paced and evolving environment
• Exceptional written and verbal communication skills, with the ability to build trust and alignment across teams and clients
• Genuine passion for digital advertising and curiosity about emerging technologies and industry trends
• Bonus: Experience using StackAdapt’s platform