The Senior Account Manager plays a pivotal role in post-sales client relationships, driving platform adoption, campaign performance, and account growth. You’ll oversee a portfolio of strategic clients and act as a trusted advisor who ensures StackAdapt delivers measurable success across both managed and self-service engagements.

You’ll collaborate closely with Sales Managers, the Global Client Services (GCS) team, and cross-functional partners such as Ad Operations, Creative Strategy, and Data Analytics to optimize campaign ROI, build client trust, and identify growth opportunities.

What You'll Be Doing:

Client Strategy & Engagement

• Act as the primary point of contact for a portfolio of clients.
• Lead post-sales strategy including user adoption, campaign management, and account expansion.
• Build multi-threaded relationships with agency stakeholders across seniority levels.
• Proactively identify client needs, providing strategic counsel and data-driven insights to exceed performance goals.
• Lead Quarterly Business Reviews (QBRs), performance presentations, and client education sessions.

Campaign Management & Optimization

• Manage end-to-end campaign setup, including trafficking, third-party tag implementation, and pixel troubleshooting.
• Analyze campaign data to identify optimization opportunities and recommend data-backed solutions to improve ROI.
• Develop innovative campaign strategies leveraging StackAdapt’s multi-channel capabilities (Display, Video, Native, Connected TV, DOOH, and Audio).
• Provide best practices for campaign design, attribution, and measurement using tools like Google Analytics, Tag Manager, and third-party ad servers.

Collaboration & Internal Leadership

• Work closely with Account Executives, GCS, and cross-functional teams to drive client success and retention.
• Lead internal initiatives to improve operational efficiency, share insights, and standardize optimization frameworks.
• Mentor junior Account Managers, supporting skill development, troubleshooting, and client strategy discussions.
• Contribute to team enablement by sharing optimization best practices and client success stories.

Account Growth & Retention

• Identify and execute upsell and cross-sell opportunities, driving account expansion through consultative selling.
• Monitor client business changes (e.g., funding rounds, acquisitions, leadership shifts) to uncover new growth areas.
• Manage renewals and deliver sustained quarter-over-quarter growth across your client base.
• Leverage insights to help clients discover new revenue opportunities before they do.

What You'll Bring to the Table

• 6+ years of experience in programmatic media buying, client success, or account management.
• Proven expertise in campaign optimization and performance strategy within DSPs or agency environments.
• Strong understanding of the digital advertising ecosystem and Holdco organizational structures.
• Strong analytical mindset with the ability to craft insights from performance data.
• Excellent project management, prioritization, and communication skills.
• Willingness to travel (~20%) for client meetings and industry events.