So, what’s the role all about?

As a Specialist Automation Engineer. You will be part of a cross-functional Scrum team that develops and supports specific components of our end product. You will be working hand in hand with the other R&D people. You will be involved in new feature development; provide input to POs and developers on the correct behavior of the system. You own the quality of the product, taking full responsibility for all functional – but also non-functional – aspects, like performance, stability, security, and maintainability. Serve as the quality leader for the group and is accountable for the product quality. Drive the team for continues improvement and innovate with quality assurance practices.

How will you make an impact?

Drive an AI-first quality mindset, leveraging automation and data insights to improve testing, defect detection, and overall product quality

Design and execute AI-assisted test strategies (manual, automation, unit, integration, E2E, exploratory) for web and backend to ensure strong coverage

Own end-to-end quality of modules and releases, ensuring standards, reliability, and customer expectations are met

Identify defects early, proactively diagnose issues, and continuously improve test coverage and risk mitigation

Lead test automation efforts and define QA strategy, deliverables, and ownership across the team

Contribute to Discovery and Epic reviews, partner with stakeholders to identify risks, shape requirements, and ensure environment readiness and stability

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering

8–11 years of experience as an Automation QA Engineer

Strong experience in test planning and execution for scalable applications

Hands-on with Playwright (TypeScript/JavaScript); knowledge of Java/JavaScript is a plus

Experience with AI-driven testing approaches and test management tools (TestLink, Xray)

Good understanding of Agile (Scrum/Kanban) methodologies

Experience with API testing (Postman), SQL, and microservices architecture

Familiarity with virtual environments, Windows, and shell operations

Hands-on in functional and non-functional testing with a strong quality mindset

You will have an advantage if you also have:

Experience in web & backend testing

Knowledge of HTTP and cloud (AWS preferred)

Exposure to Telecom/UC systems

Experience in risk-based testing & CI/CD

ISTQB/ISEB/TMap certification is a plus

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10799

Reporting into:  Tech Manager
Role Type: Individual Contributor

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you

So, what’s the role all about?

Our company is seeking a highly skilled Senior Specialist Software Engineer with expertise in writing software with real time constraints to join our software development team. As a Senior Software Engineer, you will be responsible for designing, developing and maintaining software applications that meet business needs and specifications.

How will you make an impact?

• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills such as vibe coding, agentic AI, creating agents.
• Work closely with team members and provide technical guidance where required.
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. 
• Collaborate with other departments to remove impediments that require cross-functional support. 
• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability. 
• Monitor code quality and identify areas for improvement through code reviews. 
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvements across the org as necessary.
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. 

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 14+ years of experience in Software development.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Expert in usage of Claude Code, GitHub Copilot, vibe coding, agentic AI for development, test generation,
• Expert in VoIP, telecom, Media handling & media anchoring with protocols such as SIP, SDP, RTP, RTCP, firewall traversal, NAT and in depth knowledge TCP/IP. Must knowledge working with multi-threaded systems and practiced in designs & patters required for concurrency.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net, Orleans
• Expert with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Expert with Kubernetes infrastructure with knowledge of EKS, ECS, pods, kubectl, pod affinity, pod networking, helm charts
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10727
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you

So, what’s the role all about?

We are seeking a visionary Software Architect to serve as a technical leader for our engineering teams. In this role, you will bridge the gap between high-level strategy and hands-on execution, managing architectural subdomains within a large-scale platform. You will be responsible for guiding engineers toward correct technical paths, making high-stakes decisions, and relentlessly driving innovation and AI-first transformation across the organization.

How will you make an impact?

• Technical Leadership: Lead and influence multiple engineering teams, ensuring architectural alignment and high-quality technical decisions across subdomains.
• System Design: Architect resilient, multi-tenant cloud solutions and distributed event-driven systems that scale.
• Stakeholder Management: Collaborate with product leaders, directors, and cross-functional teams to navigate complex requirements in a multi-domain environment.
• API & Integration Strategy: Define robust API management strategies and ensure system resiliency through modern integration patterns.
• AI Integration: Evangelize and implement AI productivity tools (GitHub Copilot, Agents) and oversee the lifecycle of AI-driven applications utilizing LLMs.

Have you got what it takes?

• Total 14+ years and relevant 8+ years’ experience as Software Architect .
• Cloud Expertise: Proven track record of designing and deploying production-grade systems on AWS using a broad range of AWS native services.
• Architectural Depth: Deep experience in Multi-tenant Cloud Architecture, Event-Driven Systems, and Resiliency Patterns  
• Polyglot Mindset: A "right tool for the job" approach, with a willingness to work across various languages and frameworks in an AI-first environment.
• Communication: Exceptional ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• AI/LLM Proficiency: It will be good to have a person with practical understanding of AI project lifecycle specifically using LLMs and the use of AI agents to accelerate development

• Backend: Advanced proficiency in Java and Springboot Framework. Exposure to Node.js will be a significant plus.
• Infrastructure: Hands-on experience with AWS CloudFormation (YAML) and Infrastructure as Code.
• Data: Strong mastery of SQL required
• Big Data exposure to Apache Spark or Big Data processing will be a bonus.
• Frontend: Solid understanding of modern UI frameworks and frontend development principles.
• Tooling: Expert-level use of Jira, GitHub, GitHub Copilot, and Claude Code/other AI agents for productivity
• Testing : good exposure to automation testing and frameworks for unit testing , integration testing , e2e testing, performance testing.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10835
Reporting into: Director, Engineering, CX
Role Type: Individual Contributor

What's the Role All About?

The Tech Manager is a senior technical leadership role responsible for driving the design, delivery, and quality of AI-driven and Conversational AI solutions across the NICE CXone ecosystem. With 15+ years of experience, you will lead and mentor a high-performing engineering team, bring deep expertise in AI models, AWS Knowledge Hub, and AWS Cloud, and serve as a key technical authority across cross-functional delivery teams. This role blends hands-on technical depth with strong people management, ensuring both engineering excellence and team growth.

How Will You Make an Impact?

Technical Leadership:

• Define and govern technical standards and best practices for AI and Conversational AI solution delivery.
• Provide hands-on guidance on the design and implementation of integrations using APIs, modern web technologies, and authentication standards.
• Lead the development of proofs of concept (PoCs) and production-ready solution components leveraging AWS Cloud, AWS Knowledge Hub, and AI/ML models.
• Drive prompt engineering, conversational design, and AI orchestration best practices across the team.
• Oversee testing, validation, and go-live activities to ensure solutions meet quality, performance, security, and usability standards.

People Management & Team Development:

• Lead, mentor, and develop a team of engineers — conducting performance reviews, supporting career growth, and fostering a culture of continuous learning.
• Define and uphold engineering standards, coding guidelines, and delivery frameworks across the team.
• Identify skill gaps and build team capability in emerging areas such as Generative AI, AWS services, and enterprise conversational platforms.
• Drive a collaborative, inclusive, and high-accountability team culture.

Technical Problem Solving & Quality:

• Diagnose and resolve complex technical challenges across SaaS applications, cloud environments, AI integrations, and data flows.
• Ensure all implementations meet enterprise-grade standards for quality, scalability, security, and performance.
• Produce and review key documentation including architecture specifications, test strategies, and deployment materials.

Delivery & Process Excellence:

• Drive Agile/Scrum delivery practices including sprint planning, retrospectives, and release management.
• Define and continuously improve engineering processes, documentation standards, and delivery frameworks.
• Align technical roadmap planning with business priorities and stakeholder expectations.
• Manage escalations effectively and maintain strong cross-functional collaboration with Implementation Engineers, Consultants, Project Managers, and Customer Success teams.

Collaboration & Stakeholder Engagement:

• Partner with senior stakeholders, customers, and cross-functional teams to translate business requirements into technical solutions.
• Participate in customer workshops, design reviews, and technical discussions — communicating architecture decisions and implementation strategies with clarity and confidence.
• Maintain transparent and consistent communication across all delivery teams.

Have You Got What It Takes?

Experience & Education:

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work experience.
• 15+ years of professional experience in software engineering or technical delivery roles, with a focus on AI, digital channels, or bot/conversational applications preferred.
• 5+ years in a technical leadership or people management role (Engineering Manager, Tech Lead, or similar).

Technical & Architecture Skills:

• 7+ years of hands-on software development experience, with at least 2–3 years in a tech lead or architect capacity.
• Strong proficiency in modern programming languages such as Java, Python, C#, or JavaScript/TypeScript.
• Deep knowledge of AWS Cloud services and AWS Knowledge Hub; familiarity with Azure or GCP is a plus.
• Proven experience working with AI/ML models, Generative AI frameworks, and enterprise AI orchestration patterns.
• Strong expertise in:
• Web APIs, SOAP, and REST implementations
• Modern authentication standards (OAuth2, OIDC, SAML)
• Browser and web security (CORS, X-Frame Options)
• HTML/CSS and front-end fundamentals
• Prompt engineering and AI integration patterns
• Solid understanding of CI/CD pipelines, DevOps practices, and software architecture principles.
• Proficiency in databases (SQL/NoSQL) and data integration patterns.
• Strong understanding of conversational UX, AI-driven interfaces, and enterprise AI platforms.

Leadership & People Management:

• Demonstrated experience managing and growing engineering teams, including performance management and career development planning.
• Ability to define technical vision, establish engineering standards, and align team deliverables with organisational goals.
• Strong stakeholder management skills, including handling escalations and influencing at senior levels.
• Experience driving technical roadmap planning across multi-disciplinary teams.

Communication & Collaboration:

• Clear, confident written and verbal communication skills.
• Comfortable engaging with customers and senior stakeholders to articulate technical decisions, solution architecture, and delivery strategy.
• Effective leader in design reviews, sprint planning, technical discussions, and delivery execution.

Delivery & Process:

• Experience defining and improving engineering processes, documentation standards, and delivery governance.
• Strong track record of authoring and reviewing design documents, functional requirements, test strategies, and deployment guides.
• Experienced in Agile/Scrum environments with a focus on predictable, high-quality delivery.
• Willingness to work in US shift hours (5 PM – 2 AM IST).

You Will Have an Advantage If You Also Have:

• Hands-on experience with NICE CXone products or other cloud-based contact centre platforms.
• Experience with enterprise conversational AI platforms such as NICE CXone, Kore.ai, Amelia, Dialogflow, or similar.
• Exposure to Generative AI tools, LLM fine-tuning, or RAG-based architectures.

What's in It for You?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility — 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration, where teamwork and creative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10786

Reporting Into: Director , Engineering 

Role Type: People Management

So, What's the Role All About?

We are looking for a Specialist Software Architect to lead the architectural vision, design, and evolution of our AI-driven and Conversational Solutions platform. This role demands deep hands-on expertise in Python, AWS Cloud services, AWS Knowledge Hub, and multiple Knowledge Base technologies, along with proven experience designing simplified, scalable, and resilient architectures using microservices and AWS-native services.

You will play a critical role in shaping the technical foundation of our Conversational AI platform — one that handles millions of interactions per day, meets strict SLAs (99.99%), and supports zero-downtime deployments, robust disaster recovery, and enterprise-grade AI orchestration. You will be the go-to architect for proposing pragmatic, simplified designs that balance innovation with operational excellence.

How Will You Make an Impact?

Architecture & System Design:

• Own and define the end-to-end architecture of the Conversational AI and Knowledge platform, covering AI model integration layers, data stores, knowledge bases, and external integrations.
• Design enterprise-scale, cloud-native, microservices-based architectures capable of handling high concurrency, burst traffic, and real-time conversational workloads.
• Propose simplified, cost-effective architectural designs leveraging AWS-native services — avoiding over-engineering while ensuring scalability and resilience.
• Define reference architectures, architectural blueprints, and non-functional requirements (NFRs) for performance, reliability, security, and maintainability.
• Drive event-driven and asynchronous architectures using AWS-native services such as SQS, SNS, EventBridge, and Step Functions.
• Define best practices for microservices design, domain-driven design (DDD), API design (REST, async/event APIs), and AI integration patterns.
• Review and guide complex application-level designs, critical code paths, and AI pipeline architectures.

AI & Conversational Solution Architecture:

• Architect and evolve AI-driven Conversational solutions integrating large language models (LLMs), prompt engineering patterns, and enterprise AI orchestration frameworks.
• Design and implement Knowledge Base solutions using AWS Knowledge Hub, vector databases, RAG (Retrieval-Augmented Generation) architectures, and other knowledge management technologies.
• Define AI model integration strategies — including model selection, fine-tuning approaches, embedding pipelines, and response quality frameworks.
• Drive conversational UX architecture, ensuring seamless, context-aware, and low-latency interaction flows.
• Evaluate and recommend AI tooling, platforms, and frameworks aligned with business needs (e.g., AWS Bedrock, LangChain, OpenAI, Anthropic, Kore.ai, Dialogflow).
• Lead the design of multi-turn conversation management, intent resolution, and fallback handling architectures.

AWS Cloud & Microservices Architecture:

• Architect and optimise solutions using AWS services including but not limited to Lambda, API Gateway, SQS, SNS, Step Functions, DynamoDB, Aurora Serverless, S3, Bedrock, and Kendra.
• Design cost-efficient, elastic scaling strategies aligned with unpredictable conversational AI workloads.
• Lead cloud governance, environment isolation, multi-account strategy, and infrastructure-as-code (IaC) practices.
• Define CI/CD pipeline standards, DevOps practices, and containerisation approaches (Docker, Kubernetes) for AI workload deployments.
• Drive microservices decomposition strategies — identifying service boundaries, inter-service communication patterns, and data ownership models.

Scalability, Resilience & Disaster Recovery:

• Design for extreme scale — high concurrent users, high TPS, and real-time AI inferencing demands.
• Own resilience strategies including multi-AZ and multi-region architectures, active-active or active-passive DR setups, and graceful degradation mechanisms.
• Define and validate RPO/RTO goals, conduct chaos testing, and lead DR drills.
• Ensure zero-downtime deployment capabilities through blue/green, canary, and rolling deployment strategies.

Security, Compliance & Reliability:

• Embed security by design across all AI and data architecture layers — covering authentication, authorisation, data privacy, encryption, and model safety guardrails.
• Support compliance requirements (SOC2, ISO, GDPR) from an architectural standpoint, particularly around AI data handling and knowledge base access controls.
• Partner with SRE and DevOps teams on observability, logging, distributed tracing, and alerting for AI workloads.
• Define SLIs, SLOs, and capacity planning models for conversational AI services.

Technical Leadership & Collaboration:

• Act as a technical mentor and trusted advisor to senior engineers, tech leads, and implementation teams.
• Lead architecture reviews, design councils, and technical decision forums — championing simplicity, pragmatism, and long-term maintainability.
• Partner closely with Product Management, AI/ML teams, and delivery teams to balance innovation with execution feasibility.
• Drive the long-term AI architecture roadmap and proactively reduce technical debt.

Have You Got What It Takes?

Experience & Education:

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work experience.
• 10+ years of professional software engineering experience, with at least 4–5 years in a software architect or principal engineer role.
• Demonstrated experience designing and delivering AI-driven or Conversational AI platforms at enterprise scale.

Technical Expertise:

• Deep hands-on experience with Python — including AI/ML libraries, API development, and automation scripting.
• Strong expertise in AWS Cloud services — particularly those relevant to AI workloads: Bedrock, Kendra, Lambda, API Gateway, SQS, SNS, Step Functions, DynamoDB, S3, and Aurora Serverless.
• Hands-on experience with AWS Knowledge Hub and multiple Knowledge Base technologies including vector databases, document stores, and semantic search platforms.
• Proven experience designing microservices architectures — including service decomposition, inter-service communication (REST, gRPC, event-driven), and distributed data management.
• Strong understanding of:
• RAG (Retrieval-Augmented Generation) architectures and embedding pipelines
• Prompt engineering and LLM integration patterns
• Modern authentication standards (OAuth2, OIDC, SAML)
• Web APIs — REST and async/event API design
• Databases (SQL/NoSQL) and data integration patterns
• Experience with CI/CD pipelines, DevOps practices, and containerisation (Docker, Kubernetes).
• Familiarity with AI tooling and platforms such as AWS Bedrock, LangChain, OpenAI, Anthropic, Dialogflow, or Kore.ai.
• Experience with GenAI and Agentic AI application development.

Architecture & Scale:

• Demonstrated success designing systems for high traffic, low latency, and high availability at global scale.
• Deep experience with resilience, disaster recovery, and failover design in cloud-native environments.
• Strong track record of proposing simplified, pragmatic architectural solutions that avoid unnecessary complexity.
• Experience with event-driven systems, message queues, and streaming architectures.
• Strong understanding of cloud networking, caching strategies, and data modelling for AI workloads.

Good to Have:

• Experience with CCaaS or real-time communication platforms (e.g., NICE CXone).
• Exposure to multi-region SaaS deployments and hybrid serverless/container architectures.
• Familiarity with OpenSearch or Elasticsearch for conversational data search and analytics.
• Experience with cost optimisation strategies at scale on AWS.
• Knowledge of frontend technologies (JavaScript/TypeScript, React) for full-stack architecture awareness.

What's in It for You?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility — 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration where teamwork and creative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 10787

Reporting Into: Director , Engineering

Role Type: Individual Contributor 

We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level.  You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations.

Role Description:

• Manage high‑visibility software and AI/GenAI projects, ensuring alignment with scope, timelines, and customer expectations.
• Manage project plans, schedules, RAID logs, and core project documentation.
• Provide consistent communication with executive leadership.
• Drive ownership, accountability, and escalation management.
• Guide teams through the full project lifecycle.
• Mentor project managers and support PMO best‑practice maturity.
• Navigate shifting priorities and adjust delivery approaches as needed.

AI Project Delivery Experience (Required) 

• Led end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deployment.
• Assessed AI use cases and evaluated data readiness, including ingestion, quality, labeling, and dependency tracking.
• Collaborated with engineering, product, R&D, and presales teams to validate model accuracy, output quality, and overall performance.
• Set and managed customer expectations while coordinating cross‑functional delivery across technical and business teams.
• Identified and mitigated AI‑specific risks such as model drift, hallucinations, data issues, and expectation misalignment.
• Applied hands‑on prompt engineering with a clear understanding of prompting limitations and optimization strategies.
• Leveraged AI tools in daily workflows for automation, data analysis, content generation, and quality validation.
• Defined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination rate, latency, cost per inference) into actionable insights.
• Managed AI cost drivers, e.g. token usage, model selection, prompt structure, and architecture optimization for efficiency and performance.
• Ensured compliance with AI safety, governance, and security standards, implementing guardrails, redaction practices, and structured evaluation frameworks.

PM Experience:

• 8+ years of project management experience leading complex, customer‑facing software delivery projects.
• Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.
• Experience delivering technical, SaaS, and AI/GenAI projects.
• Strong analytical skills with a track record of managing risks, revenue, and escalations.
• Excellent communication & expectation management
• Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
• PMP certification required.

What’s in it for you? 

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

So, what’s the role all about? 

NICE Actimize is seeking a talented Senior Product Manager to join our Cloud Product Management team working closely with cross-functional teams to define product requirements, drive product development, and ensure successful delivery to market.  This individual will look both at Data Intelligence products and Client Lifecycle Management applications to help the team bring innovative new solutions to the KYC space with leading applications and data packages. 

How will you make an impact?   

• Provide the strategic direction and thought leadership in areas such as know you customer, customer onboarding, KYC screening, and data products. 

• Research, gather, and define product requirements driven by client & market needs 

• Own roadmap plans and prioritize features to support ongoing delivery, sales/marketing initiatives, Partners and other client commitments 

• Partner with product managers and marketing on go to market messaging 

• Write market requirements documents that effectively communicate requirements to Technical Product Management, R&D, and other relevant technical teams 

• Support project implementations and sales teams as subject matter expert for the Fraud space and the assigned products, including technical product expertise 

• Drive creative resolution of escalated project issues with optimal business outcome across multiple internal and external stakeholders 

• Assist management with special projects as they come up 

Have you got what it takes?  

• At least 5 years’ experience defining complex software products for financial services 

• Proven experience as a Product Manager of complex B2B software  

• Experience with Cloud Product Management and Delivery a an advantage 

• BS or BA degree or higher  

• Excellent written and oral communication skills  

• Experience with Advanced Analytics products or teams is an advantage  

• Personal Qualities: creative, dynamic, hard worker, self-starter, assertive, energetic  

• Ability to work in a fluid, start-up like environment.  

You will have an advantage if you also have: 

• Experience/knowledge of AML or Fraud solutions 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NICE Actimize:  

NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance. 

Role Type: Individual Contributor 

We are seeking a highly accomplished Principal Project Manager with deep experience delivering complex, enterprise‑scale AI Programs. This role leads strategic customer programs, drives cross‑functional alignment, and partners directly with senior executives to ensure successful delivery of high‑visibility AI and software projects. The ideal candidate brings 15+ years of project/program management experience, a proven record of leading AI/GenAI deployments, and exceptional leadership in guiding project teams, influencing stakeholders, and shaping customer outcomes.

Role Description:

As a Principal Project Manager, you will own the delivery strategy for large, multi‑workstream AI programs, ensuring clarity of scope, alignment with business value, and disciplined execution from kickoff through business adoption.  You will operate as the senior point of accountability, navigating executive‑level discussions, managing complex risk landscapes, and mentoring PMs and cross‑functional contributors.

AI Project Delivery Experience (Required):

• Lead end‑to‑end delivery of enterprise AI, GenAI, and software programs.
• Serve as the senior executive‑level partner for customers.
• Oversee delivery plans, governance, resourcing, and issue resolution.
• Guide technical, product, engineering, data science, and AI/ML teams.
• Drive executive readouts and steering committee sessions.
• Mentor project and program managers.
• Influence prioritization and roadmap decisions.
• Navigate ambiguity and multi‑team environments.
• Full‑lifecycle AI/GenAI program leadership.
• Experience with conversational AI, LLMs, NLU, and automation.
• Evaluation of AI models, data readiness, and performance KPIs.
• Hands‑on prompt engineering and quality evaluation.
• Risk mitigation across AI safety, governance, and compliance.
• Cost optimization for AI/ML operations.

PM Experience:

• 15+ years managing enterprise technology programs.
• Extensive AI/GenAI delivery experience.
• Proven executive‑level communication and relationship management.
• Strong financial, analytical, and strategic decision‑making.
• Expertise with MS Project, Salesforce, Power BI, Rocketlane, etc.
• PMP required; PgMP or AI PMI preferred.

What’s in it for you? 

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

We are seeking an AI delivery‑focused Project Manager to support customer‑facing software and AI/GenAI projects from initiation through closure. In this role, you will manage day‑to‑day project delivery, coordinate with technical and business stakeholders, and ensure clear communication across teams. You will help drive execution, manage risks and dependencies, and support a predictable, high‑quality customer experience.

Role Description:

• Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.
• Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
• Communicate project status, risks, and dependencies to customers and internal stakeholders.
• Support escalation handling with professionalism and timely follow‑through.
• Coordinate cross‑functional teams through the project lifecycle.
• Contribute to PMO best‑practice adoption and continuous improvement efforts.
• Adjust project plans based on changing priorities or customer needs.

AI Delivery Experience (Preferred) 

• Manage software delivery of conversational AI, LLM, or NLU projects.
• Ability to assess AI use cases at a basic level and support evaluation of data readiness.
• Partner with technical teams to understand model performance and output quality considerations.
• Support customer expectation‑setting across AI/GenAI implementations.
• Help identify and track AI‑specific risks (e.g., data issues, model behavior, hallucinations).
• Familiarity with prompt engineering concepts and prompting limitations.
• Use AI tools in daily work for automation, analysis, or documentation.
• Assist with monitoring and reporting AI performance KPIs.
• Awareness of AI cost drivers such as token usage and model selection.
• Understanding of AI governance and safety basics, including guardrails and data‑handling practices.

Project Management Experience:

• 5+ years managing customer‑facing software or SaaS delivery projects.
• Experience delivering projects across Agile, Waterfall, or hybrid methodologies.
• Exposure to technical, SaaS, and/or AI/GenAI project environments.
• Strong problem‑solving and risk‑management abilities.
• Effective communication, organization, and stakeholder‑engagement skills.
• Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred).
• PMP certification preferred.

What’s in it for you? 

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

AI & Partner Systems Strategy Manager 

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

The AI & Partner Systems Strategy Manager leads the design, development, and deployment of AI-powered solutions that transform Partner Operations at scale.  This role focuses on building AI agents, intelligent workflows, automation frameworks, and advanced analytics.  that modernize operational processes, increase efficiency, and unlock data-driven decision making across the partner ecosystem.   

How will you make an impact  

• Lead AI‑driven transformation initiatives across Partner Operations, identifying manual, fragmented, or inefficient processes and redesigning them using AI, automation, and intelligent workflows 

• Design and implement AI agents that support partner onboarding, enablement, support, data enrichment, workflow orchestration, and operational decision making 

• Drive the technical strategy for intelligent automation, leveraging machine learning, generative AI, rules engines, and event‑driven architectures 

• Partner with Product Engineering, Data and Partner Operations teams to build, integrate, and deploy AI solutions using modern development practices and scalable architectures 

• Translate operational and business problems into clear technical requirements, system designs, and implementation roadmaps  

• Develop and maintain analytics frameworks and dashboards that provide deep visibility into partner operations, system performance, and AI effectiveness 

• Evaluate, prototype, and operationalize new AI technologies, frameworks, and platforms, ensuring security, scalability, observability, and data governance 

• Enable partner operation teams through AI‑driven insights, self‑service tools, and intelligent user experiences, reducing manual effort and cycle times 

• Leads the global strategy for modernizing the Partner Relationship Management (PRM) ecosystem, ensuring systems align with partner needs and future business requirements. Provides ongoing insights and recommendations based on partner feedback, system analytics, and market trends to drive continuous improvement.  

• Partners with readiness and enablement teams to ensure partners understand how to effectively use system tools and features. 

Have you got what it takes?  

• 5+ years of experience AI transformation, intelligent automation, systems strategy, product engineering, or enterprise technology.   

• Strong hands on or technical experience with AI, machine learning, automation, or agent-based systems 

•  Proficiency or working experience with C++ and Javascript, and familiarity with modern software development practices (APIs, event driven systems, microservices) 

• Experience designing or delivering AI-powered workflows, automation platforms, or analytics solutions in an enterprise environment. 

• Strong understanding of data pipelines, system integrations, and analytics architectures.   

• Proven ability to lead cross-functional technical initiatives Working effectively with Engineering, Data, Product, and Operations teams.  

• Excellent communication skills with the ability to translate technical concepts into clear business outcomes and operational value.   

• Strong analytical and problem-solving skills, with a passion for continuous optimization through data and AI.  

• Experience gathering business requirements and working with technical teams to deliver system enhancements. 

You will have an advantage if you also have: 

• Experience with Salesforce, partner portals, AI platforms, or workflow automation tools.  

• Background in partner ecosystems, channel management, or partner driven business models.  
• Certifications in product management, AI, project management, or system architecture (e.g., Salesforce, PMP, CSPO). 

What’s in it for you? 

Learn more about the Benefits at NICE (Link which we will land up on benefits section  

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NICE   

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

Requisition ID:  
Reporting into: VP, Partner Strategy and Operations 

Role Type: Individual Contributor

Job Title: Legal Intern

Location: On-site 4 days 
Duration: 8 weeks 
Department: Actimize Legal

About the Role: 

We are seeking a motivated Legal Summer Intern to join our Actimize Global Legal Team for an immersive summer experience. In this role, you will work closely with experienced lawyers across multiple jurisdictions, supporting a range of initiatives including commercial contracts, dispute resolution, litigation, and employment law matters, as well as conducting legal and regulatory research and mapping and tracking key regulatory developments in areas such as data privacy, AI regulations, GLBA, FINRA, EU frameworks including DORA and GDPR, and broader anti-money laundering, fraud/financial crime, and compliance regulations. You will also have the opportunity to leverage AI tools to build more efficient legal workflows and enhance knowledge management processes. This internship offers hands-on exposure to complex global legal and compliance matters within a collaborative, fast-paced, and genuinely fun environment where you can learn, contribute, and grow.

What We’re Looking For

• Curiosity and eagerness to learn
• Strong problem-solving skills
• Ability to collaborate effectively in a team environment
• Interest in leveraging new technologies (including AI tools) to build better systems

Eligibility Requirements

• Currently pursuing a Bachelor’s degree (or higher)
• Cumulative 3.0 GPA
• Proficient with Microsoft Office applications
• Ability to work independently and in collaboration with other team members’
• Excellent communication skills, ability to engage with all levels within the organization
• Must be able to commute to office location 4 days per week

About the job

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Intern Business Analyst

Location: Hoboken NJ
Duration: 8 weeks

Department: Professional Services

About the Internship:

Actimize is seeking a Summer Intern to support high‑impact initiatives within our Professional Services organization. This role focuses on AML data integration research and synthetic data generation to strengthen our presales expertise, implementation efficiency, and scenario tuning capabilities.

This internship offers hands‑on exposure to financial crime technology, enterprise data systems, and real‑world analytics used by leading financial institutions.

What you’ll Do

• Research and document how Actimize AML solutions integrate with common banking, payments, and data platforms
• Build a structured Data Source Integration Library capturing: Data sources, transaction types, integration methods, and implementation complexity
• Identify reusable integration assets such as: Data mapping templates, ETL patterns, Data validation and quality checks
• Design synthetic AML datasets to support Transaction Monitoring (SAM), Watchlist Filtering (WLF)
• Generate datasets based on industry type, risk appetite, transaction volumes, and scenario parameters
• Document findings and create materials usable by presales and delivery teams

Required Skills and Experience:

• Currently pursuing a Bachelor’s or Master’s degree in: Computer Science, Data Science, Analytics, Information Systems, Statistics, or related field
• Strong analytical, research, and problem‑solving skills
• Interested in financial services, data integration, or financial crime prevention
• Comfortable working with data and clearly documenting results
• Able to work independently and collaborate with cross‑functional teams
• Exposure to Python, SQL, or data analysis tools, Understanding of ETL, APIs, or batch vs. streaming data

So, what’s the role all about?

The Manager, Revenue Operations is responsible for designing, governing, and optimizing the end-to-end revenue engine across Sales, Marketing, Customer Success/Services, Partners, and Finance leveraging AI capabilities and tooling. This role ensures the business operates with clarity, consistency, and predictability by owning the operating model, governance frameworks, rhythm-of-business operating cadence, and cross functional alignment required to execute effectively.

This leader partners closely with GTM executives, Business Operations Ops, Finance, and Strategy teams to drive scalable processes, forecasting accuracy, consistent funnel definitions, and operational rigor across the global sales organization.

How will you make an impact

Operating Model & Governance

• Define and document the end-to-end operating model spanning lead → opportunity → booking → billing → renewal.
• Establish and maintain global governance frameworks including funnel definitions, stage criteria, forecasting methodology, and deal approval standards.
• Partner with Sales, Finance, and Operations to ensure alignment with booking policies, forecasting rules, and revenue recognition requirements.
• Drive consistency of operating norms across all regions, segments, and lines of business.
• Contribute input to annual planning cycles (e.g., segmentation, capacity planning, territory models, quotas).

Rhythm of the Business (ROTB)

• Drive the cross-functional operating cadence, including QBRs, MBRs, forecast calls, pipeline reviews, top deal reviews, and executive readouts.
• Build templates, prereads, dashboards, and guidance for each meeting type.
• Ensure operational readiness, scheduling, alignment, and best practice execution across all teams

Forecasting & Performance

• Support the development and adoption of global forecasting methodologies and cadences.
• Monitor pipeline health, conversion metrics, and performance against targets.
• Identify risks, opportunities, and insights to support leadership decision-making.

Have you got what it takes?

• Experience managing a Sales Operations or Revenue Operations team, including setting priorities, developing team members, and driving accountability across operational workstreams.
• 5+ years of experience in Revenue Operations, Sales Operations, GTM Strategy, Sales Programs, or related roles.
• Strong understanding of SaaS revenue processes, forecasting methodologies, pipeline management, and GTM motions.
• Experience Leveraging AI and advanced analytics to improve forecasting, pipeline visibility, deal risk, and revenue predictability.
• Comfort leveraging AI‑powered tools to improve productivity, reporting automation, decision support, or operating cadence effectiveness
• Demonstrated ability to design and implement operating models, governance frameworks, and scalable processes.
• Exceptional program management skills and experience owning recurring business cadences.
• Strong analytical mindset with the ability to interpret trends and influence strategic decisions.
• Excellent communication, stakeholder management, and executive-level presentation skills.
• Familiarity with CRM (Salesforce), forecasting tools, and BI/reporting environments.

You will have an advantage if you also have:

• Experience in fast-growth SaaS or multi-segment GTM organizations.
• Background working with Finance, Business Operations, or Corporate Strategy.
• Exposure to booking policy, revenue recognition concepts, or deal governance.

Enjoy NICE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

So, what’s the role all about?

NiCE Actimize is currently seeking a technical, hands-on, customer-focused Lead Client Services Program Manager to join our dynamic Cloud Professional Services team. This person will be responsible for organizing, mentoring and leading project teams to deploy our business solutions within the financial services sector, while managing multiple concurrent client programs.

How will you make an impact?

NICE Actimize offers a Managed Analytics service that delivers primarily cloud-based analytics solutions for Fraud and Anti–Money Laundering (AML) detection. This role is for a Principal Project Manager responsible for managing multiple managed services engagements. 

The primary responsibility of this position is to deliver managed analytics services to NICE Actimize customers, supporting all aspects of financial crime compliance. Equally important is ensuring high-quality service delivery across North America, enabling the successful deployment of AI-based solutions. The Project Manager is accountable for achieving agreed client outcomes from managed analytics services, including fraud detection, transaction monitoring models, model tuning, and advanced analytics. 

 A key focus of the role is maintaining service health, performance, and long-term value realization for clients. 

 This role is best suited to an individual with a proven track record in delivering Machine Learning models, combined with strong domain expertise in the financial crime compliance sector.

Leadership and Management: 

• Lead managed analytics team to meet objectives. 

• Manage client relationships – schedule weekly / monthly meetings with clients updating them on the team activities and performance versus SLA’s. 

• Set clear goals and objectives for the delivery of the managed analytics service. 

• Provide guidance and support to team members. 

• Collaborate with the managed analytics senior leadership team to identify needs for new team members and assist with the hiring process. 

Outcome Ownership 

• Own client service outcomes and KPIs 

• Ensure analytics work translates into measurable risk reduction, efficiency gains, or regulatory confidence 

• Track, explain, and improve KPI performance continuously 

Value Management 

• Prioritize work based on impact vs effort 

• Balance: 

• Risk reduction 

• Operational efficiency 

• Regulatory expectations 

Service Health & Performance 

• Manage services against: 

• Outcome KPIs 

• Model health indicators 

• Identify risks early (model drift, data issues, client dependency) 

• Drive corrective actions with Data Science and SMEs 

Client Outcome Communication 

• Run and communicate outcome-based client reviews (monthly/quarterly) 

Compliance and Regulations: 

• Ensure the team adheres to all relevant laws and regulations. 

• Stay updated on changes in financial crime legislation. 

• Implement policies and procedures to maintain compliance. 

Reporting and Documentation: 

• Prepare detailed reports on engagement progress and value delivered. 

• Maintain accurate records and documentation. 

• Present findings to senior management and stakeholders. 

Skills and Qualifications: 

• Strong leadership and management skills. 

• In-depth knowledge of financial crime regulations. 

• Track record in delivering cloud-based services. 

• Effective communication and reporting abilities. 

• Ability to work collaboratively with various stakeholders, both internal and external. 

Education & Experience 

• Minimum of 8 years finance domain experience in a supervisory or management role. Anti-Financial crime experience is desirable. 

• Previous experience in a regulated financial institution is desirable but not compulsory. 

• Excellent verbal and written communication and presentation skills. 

• BA/BSc in relevant field required. 

• Able to thrive in a fast-paced environment and learn quickly. 

• Excellent attention to detail. 

• Demonstrated ability to report and present findings. 

• Adept with using software to analyze and gather data. 

• Highly organized and able to work under pressure to specific deadlines. 

• Strong leadership skills. 

• Ability to train, mentor, and guide other team members. 

• Fluent spoken and written English is a must. 

• Professional manner with the ability to articulate and influence by identifying accurate compliance requirements to all stakeholders. 

• High level of integrity and discretion, handling confidential information. 

• Efficient and logical approach to problem solving. 

 
  
Inter-Personal Skills 

• Strong proven skills in client relationship building and people leadership. 

• Customer facing skills, presenting, and articulating prescribed messaging. 

• Proven ability to effectively communicate and influence at all levels of an organization, including C-level executives and decision makers. 

• Manage client relationships and individual engagements with a strong focus on excellence. 

• Capable of working on multiple overlapping tasks in a fast-paced environment “Can-Do” attitude and problem-solving approach. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCE!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE Actimize: 

NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.

Requisition ID: 10722
Reporting into: Senior Director, Business Consulting,  Actimize

Role Type: Individual Contributor

Job Title: Product Manager Intern

Location: On-site 4 days in Hoboken NJ
Duration: 8 weeks 
Department: Actimize AML Product Management

About the Role: 

We are looking for a motivated and curious Product Management Intern to join our team for Summer 2026. This is an opportunity to work on real, high-impact product initiatives within our Anti-Money Laundering (AML) software portfolio, collaborate with Senior Product Managers, Data Scientists, Product Owners, and cross-functional stakeholders across engineering, sales, and marketing, and contribute to a product roadmap that shapes financial crime compliance for some of the world's largest financial institutions — while gaining exposure to AI-driven product strategy, regulatory technology, agile product development, and enterprise SaaS product operations.

You will be embedded directly within the AML Product Management team, working on a defined project that delivers a tangible, presentable output by the end of your internship. Depending on your strengths and interests assessed during onboarding, your project will be scoped to match your capabilities — ranging from structured research and analysis to competitive intelligence and internal tooling strategy.

Job Responsibilities: 

• Conducting market and competitive research across AML technology vendors, emerging digital asset solutions, or AI-driven product capabilities to inform strategic roadmap decisions
• Synthesizing findings from customer interviews, internal stakeholder discussions, and publicly available regulatory guidance into structured product briefs and recommendations
• Auditing existing internal resources — such as product collateral libraries, backlog trackers, and compliance artifact repositories — to identify gaps, inconsistencies, and improvement opportunities
• Designing and populating structured tracking frameworks (e.g., account health trackers, backlog prioritization matrices, or AI project registries) that improve team visibility and operational efficiency
• Mapping product capabilities and initiatives to strategic business goals, helping the team maintain alignment between roadmap investments and measurable customer outcomes
• Preparing clear, concise documentation including gap analyses, competitive landscape summaries, and go-to-market messaging drafts for review by senior product leadership
• Collaborating with Product Managers, Product Owners, and cross-functional partners to support sprint planning, PI briefing preparation, and backlog grooming activities
• Presenting a final internship project deliverable to the AML Product leadership team, demonstrating research findings, recommendations, and a proposed path forward

Preferred Qualifications

• Familiarity with product management concepts, including roadmaps, backlogs, user stories, and agile/scrum methodologies
• Exposure to enterprise software, SaaS platforms, or financial technology through coursework, personal projects, or prior internship experience
• Interest in Artificial Intelligence, machine learning applications, or AI governance frameworks and how they are applied within regulated industries
• Experience with data organization, research synthesis, or structured analysis, such as building trackers, writing reports, or conducting competitive benchmarking

What We’re Looking For

• Curiosity and eagerness to learn
• Strong problem-solving skills
• Ability to collaborate effectively in a team environment
• Interest in leveraging new technologies (including AI tools) to build better systems

Eligibility Requirements

• Currently pursuing a Bachelor's degree (or higher) in Business, Computer Science, Information Systems, Finance, Economics, or a related field
• Cumulative 3.0 GPA or above
• Proficiency in Microsoft Excel and PowerPoint for data organization, analysis, and presentation
• Proficient with Microsoft Office applications, including Teams, Word, and SharePoint Ability to work independently and in collaboration with other team members’
• Excellent communication skills, ability to engage with all levels within the organization
• Must be able to commute to office location 4 days per week

So, what’s the role all about?

The Partner Enablement Manager is responsible for planning, coordinating, and executing partner‑focused enablement initiatives that strengthen partner capability, improve partner performance, and support the overall partner ecosystem. This role collaborates closely with product, sales, and readiness teams to identify partner enablement needs and develop programs that equip partners to successfully position, sell, and deliver company solutions.

How will you make an impact

• Develops and executes partner enablement programs that enhance partner capability across sales, delivery, and technical roles.
• Collaborates with product, sales, and readiness teams to identify partner enablement needs and translate them into structured programs.
• Designs and delivers training sessions, workshops, and resources that support partner proficiency in positioning, selling, and implementing solutions.
• Coordinates end‑to‑end enablement program logistics, including timelines, communications, and stakeholder alignment.
• Monitors partner performance trends and uses insights to inform program updates and new enablement initiatives.
• Works closely with internal teams to ensure enablement materials remain accurate, relevant, and aligned with product updates and market needs.
• Engages directly with partners to gather feedback and enhance enablement effectiveness and value.
• Maintains ongoing communication with internal and external stakeholders to ensure cohesive, consistent partner support.

Have you got what it takes?

• 3–5 years of experience in partner enablement, sales enablement, channel programs, customer success, or a similar field.
• Experience developing or coordinating training, enablement, or readiness programs for external audiences.
• Strong understanding of partner ecosystems, channel business models, or B2B SaaS sales motions.
• Excellent communication, presentation, and relationship‑building skills.
• Strong organizational and project management abilities with experience managing multiple initiatives.
• Proven ability to collaborate effectively with cross‑functional teams, including product, sales, marketing, and readiness.
• Ability to assess partner needs and translate them into actionable enablement plans.

You will have an advantage if you also have:

• Experience within SaaS, enterprise software, or professional services
• Familiarity with learning and development principles, curriculum frameworks, or certification programs.
• Background supporting partner onboarding, sales enablement, or delivery readiness.

What’s in it for you?

Learn more about the Benefits at NICE (Link which we will land up on benefits section

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10824
Reporting into: Director, Partner Readiness Global

Role Type: Individual Contributor

So, what’s the role all about?

The Lead Partner Success Implementation Engineer is a lead-level technical expert who plays a strategic role in driving partner success across implementation, readiness, and ongoing product adoption. This role owns advanced technical expertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.

As a Lead resource, this role drives partner enablement programs, mentors Implementation Engineers, provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice governance, and technical leadership across the partner ecosystem.

How will you make an impact

Technical Advocacy & Product Support

• Deliver lead-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
• Champion product enhancements, prioritizing complex partner needs and collaborating with internal engineering and product teams.
• Lead critical and escalated support engagements to ensure timely resolution, drive root-cause analysis, and deliver optimal platform performance.

Implementation Leadership

• Oversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
• Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies, and enforce implementation standards.
• Guide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams.

Cross-Functional Collaboration

• Serve as a lead liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
• Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and build scalable adoption plans.
• Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence.

Knowledge Sharing & Best Practices

• Create and share standardized best practices, technical playbooks, and lessons learned across partner accounts.
• Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
• Contribute to enablement strategy, documentation, and training material to enhance partner readiness and technical proficiency.
• Lead executive business reviews and represent partner technical needs in strategic planning forums.

Have you got what it takes?

• 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
• Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes.
• Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders.
• Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority.
• Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

You will have an advantage if you also have:

• Experience partnering with channel or reseller organizations
• Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
• Deep knowledge of global partner ecosystems or channel/alliances strategy.
• Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
• These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
• You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
• You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
• The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

How will you make an impact?

• Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
• Design reusable agent frameworks adapted to the specific demands of different industries.
• Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
• Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
• Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Have you got what it takes?

Education & Background

• Hands-on experience building and operating end-to-end production systems at scale.
• With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
• Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.

AI & Technology Expertise

• Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
• Experience developing or operating AI/LLM-powered systems in production is a major plus.
• Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go is an advantage.

CX & Industry Knowledge

• At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
• Prior experience in customer-facing or externally-led technical roles is a plus.

Strategic & Communication Skills

• A clear, direct communicator who can be equally persuasive with engineers and executives.
• Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
• Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?

• Build AI agents that run in production at meaningful scale, not slideware or research exercises.
• Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
• Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
• Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
• Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

Requisition ID: 10742

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

So, What's the role all about?

As an Engineering Manager at NiCE Cognigy, you will lead a high-performing team of engineers and drive business impact through effective execution, people management, and strategic decision-making.

• Lead, mentor and coach a cross-functional team of software and QA engineers to achieve their full potential

• Set performance expectations, establish goals, and conduct regular assessments for each team member

• Provide resources and growth opportunities to continuously improve engineers' skills • Work proactively to remove obstacles blocking engineers from achieving their objectives

• Set up organisational structures and processes that enable fast flow and scalability

• Work closely with the Product Owner and Tech Lead to shape and drive Sprint Goals, covering new features, bug fixes, and continuous improvements

• Drive cross-team and cross-role collaborations to ensure seamless feature delivery

• Own HR Management tasks including recruitment, remuneration, career planning and long-term vacation planning

 You are a people-first leader with a passion for building great teams and delivering exceptional results. You bring technical credibility combined with strong leadership and communication skills, and you are energised by helping engineers grow while driving meaningful business impact.

• Previous experience leading and managing cross functional software engineering teams of more than 6 people • Clear communication and conflict resolution skills

• Strong product mindset: You are results oriented with a pragmatic mindset

• Good problem-solving skills and the ability to think strategically

• You thrive in dynamic environments and can effectively manage shifting priorities

• Able to clearly communicate both technical and non-technical direction 

• Empathetic personality who believes in giving and receiving open, honest feedback

• You know how to build a supportive and trusting environment within the team

• You are personable and enjoy interacting with people

• Strong leadership skills and the ability to motivate and inspire team members

• Excellent interpersonal skills and the ability to build relationships with stakeholders

• Solid technical background and experience in software engineering

• You use AI tools (e.g. Claude, GitHub Copilot) in your day-to-day work and understand their value across engineering, communication, planning, and leadership tasks

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NiCE Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Reporting into: Vice President, Engineering

Job type: Managerial role

#LI-Hybrid

So, what’s the role all about? 

The Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. 

How will you make an impact? 

• Serves as the senior QA professional in the R&D group
• Committed to the quality of the released content
• Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them
• Take an active role in-process inspection and improvement
• Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership
• Plan, define and execute tests as part of the team’s QA related activities
• Continuously analyze and challenge existing testing coverage (manual and automatic tests)
• Monitor the test and production environments
• Write and maintain E2E automated tests

Have you got what it takes?

• At least 4 - 7 years of experience in QA/Automation positions
• The wide perspective of complex product solutions (business, technical, architecture)
• Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies
• Comprehensive experience working in an Agile development process
• Hands-on experience in Playwright, Java/JS or other OO language. Experience with writing SQL queries
• Fluent in English
• Team player
• Experience with AWS
• Experience with SDLC of SaaS products
• Hands-on experience with automated testing tools both for UI and APIs testing

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9630
Reporting into: Director, Engineering.
Role Type: Individual Contributor.

#LI-Hybrid

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

• A trusted advisor to customer CTOs / Chief Architects
• A senior consulting leader within Professional Services
• The final architectural authority across multi‑year, multi‑vendor programmes

How will you make an impact?  

• 1. Professional Services & Consulting Leadership
  • Act as a senior consulting leader within NICE Professional Services for enterprise and complex accounts.
  • Shape and oversee complex transformation programmes, not just individual implementations.
  • Provide direction, assurance, and challenge to delivery teams where programmes drift from architectural, contractual, or outcome‑based intent.
  • Own architectural positioning in statements of work, ensuring scope, assumptions, and dependencies are realistic and defensible.
  • Support Services leadership in managing programme risk, delivery credibility, and executive confidence.
  • Work with Partners and SIs as a peer‑level authority, setting boundaries and governance expectations.
   
  1. Pre‑Sales Leadership & Deal Shaping
     • Commitments are technically and operationally deliverable
     • Designs align to NICE’s true product capabilities and roadmap
     • Delivery risk is surfaced early, not post‑signature
  • Actively engage in strategic pursuits, large bids, and public‑sector procurements.
  • Lead architecture‑level deal assurance, ensuring: 
  • Engage directly with customer CIO / CTO / Chief Architect stakeholders as a consulting peer.
  • Prevent over‑commitment by introducing enterprise‑grade architectural governance early.
   
  1. Architecture Authority Across Delivery & Operations
     • Target architectures, integration strategies, and migration approaches
     • Security, data, resilience, and non‑functional designs
  • Serve as final architecture authority for NICE on assigned strategic accounts.
  • Review and approve: 
  • Support resolution of high‑risk architectural challenges during delivery.
  • Ensure consistency between what is sold, what is delivered, and what is supported long‑term.
  •  
  2. Cross‑Functional Enterprise Leadership
  • Operate horizontally across Sales, Professional Services, Product, Engineering, Cloud Ops, Support, and Partners.
  • Translate enterprise and public‑sector requirements into clear, prioritised input for Product and Platform teams.
  • Resolve ambiguity around ownership, responsibility, and decision‑making at architecture level.
  • Represent Professional Services and customer reality in senior internal forums when required.
   
  1. Governance, Risk & Public‑Sector Readiness
  • Lead architecture‑level consideration of security, data protection, compliance, and regulatory constraints.
  • Own architectural risk assessments on strategic programmes.
  • Ensure solutions are credible in UK public‑sector and regulated enterprise environments.
   
  1. Leadership, Mentorship & Practice Maturity
  • Act as a role model and mentor for Solution Architects and Delivery Architects.
  • Raise architectural and consulting maturity across EMEA Professional Services.
  • Contribute to establishing repeatable enterprise patterns, standards, and guardrails without bureaucracy.

Have you got what it takes?

Required Education, Experience, and Specific Job-Related Skills

• 10–15+ years in enterprise architecture and/or consulting leadership roles.
• Strong background in consulting, SI, or professional services environments (e.g. big 4 trajectory).
• Proven experience leading architecture across large, complex, multi‑year programmes.
• Deep credibility across: 
• Demonstrated ability to operate across pre‑sales and post‑sales contexts.
• Comfortable providing challenge and direction to senior stakeholders.
• Executive‑grade communication and presence.
  Nice‑to‑Have Qualifications
• CX, contact‑centre, data, or AI‑enabled platforms.
• Architecture or cloud certifications (useful, not essential).

• Large enterprise deals are won well and delivered cleanly.
• Fewer architectural escalations late in programmes.
• Clear alignment between Sales, Services, Product, and Cloud Ops.
• Customers recognise NICE as having credible, authoritative architectural leadership.

• Not a delivery programme manager
• Not a junior or mid‑level Lead SA role
• Not a pure product or engineering position

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 9815
Reporting into: Director, Professional Services, CX

Role Type: Individual Contributor

So, what's the role all about? 

We’re looking for a German‑speaking Sales Development Representative (SDR) to join our high‑performing EMEA Sales Development team, supporting growth across the DACH region (Germany, Austria, Switzerland). 

In 2026, our SDR organisation is focused strongly on driving pipeline for NICE’s AI‑first solutions, with a primary emphasis on Cognigy— a recognised leader in Conversational and Generative AI across Europe. You’ll be the first point of contact for potential customers, introducing NICE’s AI‑powered technologies, uncovering their needs, and booking qualified discovery calls for our Account Executives (AEs). 

Working across a mix of inbound and outbound activity, you’ll research accounts, identify key stakeholders, and craft thoughtful outreach that opens doors and creates genuine sales opportunities. 

You’ll build expertise in the DACH market, develop personalised engagement strategies, and shape early‑stage conversations that convert into real pipeline. 

From day one, you’ll be supported by experienced mentors, structured training, and a team committed to your long-term success. 

How will you make an impact? 

• Drive high‑quality pipeline for NICE’s AI‑first product suite, particularly Cognigy’s conversational and generative AI capabilities. 

• Identify, contact, and engage key decision‑makers through multi‑touch outreach (email, phone, social, video). 

• Execute a balance of strategic outbound prospecting and inbound lead follow‑up to maximise pipeline generation. 

• Understand customer pain points and articulate how NICE + Cognigy deliver measurable value. 

• Build high‑quality discovery opportunities for AEs and ensure smooth, informed handoffs. 

• Document all activities, insights, and interactions accurately and consistently in Salesforce. 

• Meet or exceed monthly goals for discovery calls, qualified opportunities, and outbound productivity. 

• Collaborate with AEs, Marketing, and regional stakeholders to refine targeting and improve conversion. 

• Continuously develop knowledge of AI, automation, CX technology, and competitive positioning in the DACH market. 

• Use AI‑enhanced prospecting tools to increase efficiency, relevance, and impact. 

Have you got what it takes? 

• Fluent German and strong English communication skills. 

• Confident communicator, especially when engaging senior stakeholders. 

• Strong curiosity and the ability to uncover real needs through discovery. 

• Proactive, self‑motivated, and organised, with great time‑management skills. 

• Comfortable using CRM tools; Salesforce experience is a plus. 

• Driven by results, eager to grow, and excited about working in an AI‑driven sales environment. 

You’ll have an advantage if you also have: 

• Experience with Outreach, LinkedIn Sales Navigator, or similar prospecting tools. 

• Interest in or exposure to Conversational AI, automation, or CX technology. 

• Prior SDR, BDR, inside sales, or prospecting experience in SaaS or technology. 

What’s in it for you? 

This is a chance to build a career at the heart of Europe’s AI revolution. You’ll gain: 

• Hands‑on experience selling one of Europe’s most recognised AI platforms (Cognigy) 

• Deep understanding of conversational and generative AI use cases 

• A highly transferable and in‑demand skillset 

• Ongoing coaching, sales development training, and access to global best practices 

You’ll be part of a global team that celebrates growth, innovation, and bold ideas. 

Enjoy NICE‑FLEX! 

We operate a hybrid working model designed for productivity and balance: 

• 2 office days per week in Berlin for collaboration, teamwork, and face‑to‑face connection 

• 3 remote days for focus, flexibility, and personal efficiency 

Office days priorities collaboration, ideation, learning, and creating a vibrant team environment. 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9834

Reporting into: Director - Sales Development 

Job type: Individual contributor.

#LI-Hybrid

So, what's the role all about? 

We’re looking for a German‑speaking Sales Development Representative (SDR) to join our high‑performing EMEA Sales Development team, supporting growth across the DACH region (Germany, Austria, Switzerland). 

In 2026, our SDR organisation is focused strongly on driving pipeline for NICE’s AI‑first solutions, with a primary emphasis on Cognigy— a recognised leader in Conversational and Generative AI across Europe. You’ll be the first point of contact for potential customers, introducing NICE’s AI‑powered technologies, uncovering their needs, and booking qualified discovery calls for our Account Executives (AEs). 

Working across a mix of inbound and outbound activity, you’ll research accounts, identify key stakeholders, and craft thoughtful outreach that opens doors and creates genuine sales opportunities. 

You’ll build expertise in the DACH market, develop personalised engagement strategies, and shape early‑stage conversations that convert into real pipeline. 

From day one, you’ll be supported by experienced mentors, structured training, and a team committed to your long-term success. 

How will you make an impact? 

• Drive high‑quality pipeline for NICE’s AI‑first product suite, particularly Cognigy’s conversational and generative AI capabilities. 

• Identify, contact, and engage key decision‑makers through multi‑touch outreach (email, phone, social, video). 

• Execute a balance of strategic outbound prospecting and inbound lead follow‑up to maximise pipeline generation. 

• Understand customer pain points and articulate how NICE + Cognigy deliver measurable value. 

• Build high‑quality discovery opportunities for AEs and ensure smooth, informed handoffs. 

• Document all activities, insights, and interactions accurately and consistently in Salesforce. 

• Meet or exceed monthly goals for discovery calls, qualified opportunities, and outbound productivity. 

• Collaborate with AEs, Marketing, and regional stakeholders to refine targeting and improve conversion. 

• Continuously develop knowledge of AI, automation, CX technology, and competitive positioning in the DACH market. 

• Use AI‑enhanced prospecting tools to increase efficiency, relevance, and impact. 

Have you got what it takes? 

• Fluent German and strong English communication skills. 

• Confident communicator, especially when engaging senior stakeholders. 

• Strong curiosity and the ability to uncover real needs through discovery. 

• Proactive, self‑motivated, and organised, with great time‑management skills. 

• Comfortable using CRM tools; Salesforce experience is a plus. 

• Driven by results, eager to grow, and excited about working in an AI‑driven sales environment. 

You’ll have an advantage if you also have: 

• Experience with Outreach, LinkedIn Sales Navigator, or similar prospecting tools. 

• Interest in or exposure to Conversational AI, automation, or CX technology. 

• Prior SDR, BDR, inside sales, or prospecting experience in SaaS or technology. 

What’s in it for you? 

This is a chance to build a career at the heart of Europe’s AI revolution. You’ll gain: 

• Hands‑on experience selling one of Europe’s most recognised AI platforms (Cognigy) 

• Deep understanding of conversational and generative AI use cases 

• A highly transferable and in‑demand skillset 

• Ongoing coaching, sales development training, and access to global best practices 

You’ll be part of a global team that celebrates growth, innovation, and bold ideas. 

Enjoy NICE‑FLEX! 

We operate a hybrid working model designed for productivity and balance: 

• 2 office days per week in Berlin for collaboration, teamwork, and face‑to‑face connection 

• 3 remote days for focus, flexibility, and personal efficiency 

Office days prioritise collaboration, ideation, learning, and creating a vibrant team environment. 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9834

Reporting into: Director - Sales Development 

Job type: Individual contributor.

#LI-Hybrid

.

So, what’s the role all about?

NiCE is looking for an AI Consultant at NiCE Cognigy, you will be a trusted advisor to our customers as they navigate their AI transformation journey. You will bring deep expertise in artificial intelligence, customer experience strategy, and industry best practices to help organisations unlock measurable value from AI-powered solutions. This is a high-impact, customer-facing role that sits at the intersection of strategy, technology, and business outcomes.

How will you make an impact?  

• Partner with customers across all verticals to understand their business challenges, goals, and existing technology landscape
• Identify, evaluate, and prioritise AI use cases that will deliver the greatest impact on customer experience, operational efficiency, and business performance
• Lead discovery workshops and consultative engagements to surface opportunities for AI transformation
• Define pilot scope, success criteria, and measurement frameworks in collaboration with customer stakeholders
• Develop clear, actionable roadmaps that align AI initiatives with customer business objectives
• Act as a subject matter expert on agentic AI, conversational AI, and the broader CX technology ecosystem
• Collaborate closely with Conversational Designers and AI Engineers to ensure seamless handoff from strategy to execution
• Present recommendations and findings to senior stakeholders, including C-suite and VP-level audiences
• Contribute to thought leadership, internal knowledge sharing, and the continuous development of NiCE Cognigy's consulting methodology

Have you got what it takes?

• 5+ years of experience in a consulting, pre-sales, or advisory role within enterprise technology, preferably in AI, CX, or contact centre solutions
• Strong understanding of AI and automation technologies, including large language models, conversational AI, and agentic workflows
• Demonstrated ability to identify and articulate business value from technology investments
• Experience facilitating workshops and discovery sessions with enterprise customers
• Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
• Commercial acumen and the ability to build trusted, long-term relationships with customers
• Experience across multiple verticals (e.g. financial services, retail, healthcare, telecoms) is a strong advantage

Familiarity with contact centre operations or customer service environments is highly desirable.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10683

Reporting into: Director, Solution Engineering, CSA

Role Type: Individual Contributor

So, what’s the role all about?

NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer.  A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations.

How will you make an impact?  

• Proactively identifying and addressing our customer's technical needs and objections to drive new sales, and existing account expansion.
• Actively learning and mastering the NICE software portfolio at an intermediate level, in order to creatively apply our technology to help our customers achieve their business goals.
• Critically evaluating the technical sustainability of each new sales opportunity or Request for Proposal, ensuring that our contractual obligations to each new customer are accurate, and can be delivered in a timely manner.
• Helping facilitate a smooth transition from pre-sales to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience.
• Protecting NICE from projects where technical challenges outweigh the value of a technically problematic opportunity, and long-term partnership.
• Assisting our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NICE software portfolio.
• Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions.
• Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with NICE.
• Gathering valuable field data and product feedback from each customer engagement and working directly with Product Management to facilitate ideas for the long-term technical direction and development of NICE’s software portfolio.
• Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product.
• Delivering partner enablement activities, ranging from ad-hoc updates to extended knowledge transfer sessions.
• Building and maintaining demo environments both for internal NICE usage and for our partners.
• Assisting in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility.
• Scoping and building proofs of concept for prospective customers that require a hands-on experience of NICE products, to confirm the required performance of the solution within their environment.
• Developing detailed solution design documentation for each new customer, which will serve as the foundation of our technical engagement, and act as a bridge to seamlessly engage our Professional Services Organization, to provide the most effective onboarding experience.
• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.

Have you got what it takes?  

• Bachelor’s degree in computer science, IT/Business Information Systems, Communications or related field or equivalent work experience required.
• Strong background & experience in AI /GenAI-powered Virtual Agent, Agent Assist, Agentic AI, Knowledge Management
• Good knowledge of CCaaS- Omni-channel/digital, Proactive, ACD/Dialer, IVR, CRM capabilities & use-cases
• Good Knowledge of contact center operations & applications- Workforce Engagement Management (Recording, Quality & Performance Management, Workforce Management), Interaction Analytics & Automation (RPA), Voice of the Customer (VoC)
• Basic knowledge of IP telephony, SIP trunk, WebRTC
• Basic knowledge of cloud security
• Exceptional written and verbal communication skills
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner.
• Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience.
• Analytical and quantitative abilities required – Must be able to interpret and explain financial and statistical information.
• Min 12+ years of Pre- sales experience
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
• Experience with programming or scripting languages such as Java script or Python, and including use of REST APIs.
• Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia.
• Ability to multi-task in a challenging environment while maintaining a high level of ownership and responsiveness.

What’s in it for you?  

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!  

Enjoy NiCE-FLEX!   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 10493
Reporting into: Director, Portfolio Solution Engineering
Role Type: Individual Contributor  

So, what's the role all about?

NiCE enables organizations to address today's consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world's leading cloud CX platform. CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, learning, and the utilization of advanced technologies. We are inviting enthusiastic students or recent graduates to join our CSA team as Associate DevOps Engineers. This position offers a unique opportunity to learn and contribute to the CI/CD processes, cloud management on AWS and Azure, and AI-powered infrastructure automation.

How will you make an impact?

• Assist in the development and maintenance of CI/CD pipelines.
• Work closely with experienced DevOps engineers and other teams to learn best practices in development and operations integration.
• Support the management of cloud infrastructure on AWS and Azure under supervision.
• Help monitor system performance and participate in troubleshooting and optimization tasks.
• Assist in deploying, monitoring, and maintaining AI based services and workloads.
• Support integration of Generative AI capabilities (e.g., LLM-based services) into CI/CD pipelines and cloud environments.
• Participate in evaluating and integrating AI-related tools and services.
• Engage in continuous learning, adopting industry best practices, new technologies, and emerging AI trends.

Have you got what it takes?

• Student of Computer Science, Computer Engineering, or Software Engineering.
• At least 4 semesters left until graduation
• Knowledge of AWS services
• Good knowledge of Python
• Basic familiarity with AI concepts
• Understanding of REST APIs and experience working with external services - advantage
• Familiarity with containers (Docker) and CI/CD tools - advantage
•  Awareness of cloud-based AI services (such as AWS Bedrock, SageMaker, or Azure AI services) – advantage
• Available for 100 hours / 2.5 days a week
• Great team player with excellent interpersonal skill
• Independent, self-driven, strong self-learner, with ability to self-manage tasks and meet deadlines
• Global mindset & great communication skills in English

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10738
Reporting into: Group Lead, DevOps, CX
Role Type: Student

#LI-Hybrid

So, what’s the role all about?

The Specialist Software Architect is responsible for providing technical leadership across development teams in one or more functional areas. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, scalability, serviceability and supportability in mind.

How will you make an impact?

• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure.
• Communicate architecture in an effective and professional manner.
• Individual contributor.
• Drive technical decisions, solve tough problems, and coordinate multiple project execution.
• Ensure that the Development coding quality standards and review processes are followed to ensure proper security and high availability standards.
• Monitoring the quality of code that is delivered by your team through reviews and other processes.
• Foster strong teamwork environment and create passion and energy within the team.
• Represents self and department with professionalism and competence.
• Always Follow the company Code of Ethics and policies and procedures
• Overall responsibility for platform architecture, establish well architected and designed solutions. Working with several scrum teams and actively involved in the design of multiple features in parallel. Mentor and develop engineers and Involvement in hiring.
• Drive the architecture of a project/product line, including authoring functional and design specifications, scalability, security, data flow.
• Identify impact of new technologies on our products and communicate to development teams.
• Conduct architectural and design reviews and code reviews
• Evaluate new technologies/innovations and industry trends.
• Intentionally drives business value through architectural innovation

Have you got what it takes?  

• 8-12 years of software development experience
• Skill set:- C#, .Net 8, Angular 18, MS-SQL
• About 3 years’ experience as an architect for AWS Cloud-SaaS-multi tenant applications.
• Experience designing multi-tiered service-oriented applications and microservices, REST, Event Driven Architecture
• Development experience with Web development technologies (JS, HTML5, CSS3, Vue/Angular/React)
• Development experience with C# and Microsoft family of frameworks
• Experience with .Net Migration from legacy application to .Net core.
• Working Knowledge of design patterns, methodologies and architectural styles
• Experience in database design, Data APIs, Batches/Big Data
• Experience with databases like Oracle, Postgres, MS-SQL
• Experience with Containerization Services like Docker, Kubernetes
• Experience with Kafka, Rabbit MQ
• Experience with AI/ML development or usage will be a big plus
• Experience with NoSQL DBs will be an advantage.
• Exposure to Performance Engineering, Cloud SLA, Availability, resiliency will be a plus
• Experience of APM tools like Datadog or Dynatrace will be an advantage
• Technically Savvy, Influencer and Learner
• Experience using Test Driven Development, Continuous Integration, and Test Automation   

You will have an advantage if you also have:

• Experience with CI/CD technologies (Jenkins, Octopus etc.)
• Knowledge of secure code practices.
• Docker, Container orchestration experience
• Familiar with AWS
• Knowledge of Grafana and Prometheus for proactive monitoring and alerting

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10838
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what's the role all about?

Here at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.

We are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands-on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It’s likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role.

How will you make an impact? 

• Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production and actively manage the work backlog and develop reliability improvements.
• Lead investigations into root cause outages, performance, and cost issues.
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets
• Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor.
• Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.
• Developing bicep modules for monitoring infrastructure and deploy it.
• Optimize system performance, cost, and security through regular reviews and tuning.

Do you have what it takes?

• Must have 6+ years of experience in Site Reliability Engineering
• Excellent technical, analytical and troubleshooting skills
• Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
• Experience with Azure cloud
• Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.)
• Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
• Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
• Demonstrable experience of supporting live cloud services and platforms
• Expert in developing queries for dashboards and alerting for microservices.
• Expertise in developing custom metrics for microservices
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.
• Production experience with Kubernetes and containerization (AKS)
• Exposure to Azure DevOps pipelines is desirable (CI/CD)
• Strong experience in infrastructure as a code, design and implementation strategies.
• Experience with AI (tools) to automate and accelerate is a plus.
• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,
  • Good listener, able to identify and validate assumptions.
  • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.
  • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.
  • Multi-tasking and time-management to prioritise and switch between varied tasks.

• Significant experience in platform engineering, observability, and provisioning.
• Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning.
• Strong understanding of cyber security principles, governance, and compliance frameworks.
• Strong understanding and experience of cloud platforms, containerisation, and microservices architecture.
• Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level.
• Strong proficiency in technical scoping, architecture design, and integration of security tools and processes.
• Ability to translate business needs into scalable, user-centric cloud solutions.
• Excellent communication and collaboration skills, with a focus thought leadership and solution development.
• Experience in both operational and transformation roles or a clear working understanding of both perspectives.
• Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP

Tooling

• Kubernetes (Ideally AKS)
• Azure Devops Pipelines
• Elasticsearch and Cloud Observability Stacks
• IAC (Bicep/Terraform)
• Powershell / C#

Beneficial Certifications

• AZ 104
• AZ 305
• AZ 500
• AZ 700
• CKA

Requisition ID: 10820
Reporting into: Director, Engineering, 
Role Type: Individual Contributor

#LI-Hybrid 

So, what’s the role all about?

The Client Services Project Manager leads the implementation of NICE products after a sale is completed through direct or indirect channels. This customer-facing role involves significant partner and customer interaction and requires strong communication, professionalism, and the ability to coordinate cross-functional delivery.

As a Client Services Project Manager, a typical day might include the following:

1. Lead end-to-end delivery
• Direct and manage project execution from initiation through closure, ensuring delivery is completed on time, within scope, and aligned to success criteria.
2. Initiate and align stakeholders (internal + external)
• Define project scope, goals, and deliverables in collaboration with internal stakeholders and external stakeholders (partners and customers).
• Bridge the gap between stakeholders by facilitating clear communication, aligning expectations, and translating business needs into actionable delivery plans.
3. Conduct project kick-offs and establish governance
• Lead project kick-off meetings with internal teams and external stakeholders (partners and customers) to align on objectives, delivery approach, roles/responsibilities, governance, risks/dependencies, timelines, and communication cadence.
4. Build and manage the project plan
• Develop and maintain project plans, diagrams, and communication artifacts.
• Plan and schedule timelines, milestones, and deliverables using appropriate tools; track progress and outcomes.
5. Resource and dependency management
• Estimate resources needed and negotiate allocation with department/implementation managers.
• Identify and manage dependencies and the critical path to maintain delivery momentum.
6. Risk, change, and issue management
• Proactively manage scope changes, identify potential risks/issues, and implement contingency plans to minimize delivery impact.
7. Reporting and customer communications
• Develop and deliver status updates, progress reports, proposals, requirements documentation, and presentations.
• Communicate effectively and professionally with customers and internal teams throughout the project lifecycle.
8. Relationship management
• Build, develop, and maintain business relationships critical to project success across customers, partners, and internal stakeholders.
9. Closure and continuous improvement
• Obtain customer sign-off confirming the project's completion and acceptance.
• Conduct project retrospectives and produce recommendations to improve delivery outcomes.
• Develop best practices and reusable tools/templates to improve project execution and consistency.
10. Compliance
• Follow the company Code of Ethics and applicable policies and procedures at all times.

To Land This Gig You’ll Need

Education

• Bachelor’s degree in Business Management or a related field, or equivalent relevant work experience.

Experience

• 5–10+ years of customer-facing project management experience (enterprise preferred).
• Experience in call center/contact center environments; telephony and/or call recording industry experience preferred.
• Demonstrated success in delivering projects on time and within scope.

Core Skills & Competencies

• Strong project planning, coordination, and execution skills.
• Excellent written and verbal communication; confident in executive/customer-facing settings.
• Strong understanding of technology and the software development lifecycle (SDLC).
• Resource, risk, and change management capabilities.
• Critical thinking and problem-solving skills; able to make independent, sound decisions.
• Financial and budget competency.
• Highly organized; comfortable planning several months in advance.
• Ability to motivate and influence cross-functional teams.

Certification

• PMP certification required (PMI).

Requisition ID: 10828
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?
The Senior Technical Account Manager is a seasoned account manager, program/project manager and technical resolution professional who is an expert in their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This role is responsible for resolving complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Collaborating with specialist resources across the company, he/she will help key customers overcome issues, succeed in their business using our technology and services, expand their usage of our products, be referenceable and be a loyal customer.

After key customers have purchased and are implementing our solutions, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform and collaborates closely with the customer from that point forward to ensure their success.

​Interactions with customers will be conducted via phone, email, chat, and Teams, with planned face-to-face meetings as required. The TAM must be able to work both independently and be part of a wider Sales and Services team ensuring the highest levels of customer success and value realisation is achieved. 

How will you make an impact?   

• Work during the customers' core business hours, with occasional extended hours as needed.
• Occasional on-call after-hours work may be required as needed by the customer.
• As their TAM, be the assigned accounts' prime point of contact and engage resources across several teams as needed to resolve their issues and requests.
• Develop and maintain an effective relationship with assigned accounts, hold regular discussions to review issues, understand their strategic objectives and business, share how NICE's solutions meet their needs, introduce best practices, build mutual success plans and become their trusted partner and advisor.
• Excellent triage and troubleshooting skills, mentoring peers to improve their knowledge and drive success.
• Personally resolve customer issues as required while scheduling time for proactive activities.
• Partnering with other NICE employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being managed properly, are within SLA targets, and are progressing toward resolution.
• Demonstrate superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accounts.
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies.
• Develop and present customized presentations and reports to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Provide training to accounts to ensure that they get the most out of their NICE investment.
• Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely (within established SLA), and are recorded into the CRM system.
• Appropriately contribute to and take charge of meetings, calls, and other discussions to convey ownership, organization, progress, and direction
• Consistently and regularly update customer and account information, keeping it current in the CRM system.
• Tactfully, confidently, and professionally communicate with all stakeholders, especially in emotionally charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success.
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of complex situations.
• Develop and drive business cases that outline problems, impacts, proposed solutions, and outcomes that help NICE improve our performance and success.
• Present a professional image in communication, conduct, attitude, and attire.
• Demonstrates professionalism and leadership with customers and helps peers to develop the same level of expertise.
• Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence.
• Assist assigned customers in preparation for go-live and build confidence with them as they begin using our products in a live environment.
• Responsible for customer satisfaction and referencability on assigned accounts.
• Participate in team goal achievement and set personal goals that increase effectiveness and success.
• Key member of the TAM team, collaborate, support and backup your teammates.
• Successful at turning struggling accounts into successful accounts.
• Planned travel (up to 25%) required and being co-located on key customer sites.
• Perform other tasks and duties as assigned or needed.
• Follow the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE.

Education Requirement:

• ​Bachelor’s degree in computer science, Business Information Systems or similar field or equivalent work experience required.​

Have you got what it takes?

• 8+ years in a Technical/Service role in software, telecommunications or in customer service, cloud contact center and/or service delivery.
• Wide experience of Enterprise Cloud Telephony and CX Platforms
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Ability to multitask and work well in a demanding environment.
• Proficient in Microsoft Office applications.
• Able to work with little supervision and complete projects.
• Working technical knowledge of contact center software/design/functionality.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

You will have an advantage if you also have:

• Experience with the NiCE CXone platform
• Experience with Contact Centre as a Service (CCaaS) solutions is highly regarded, along with demonstrated ability to operate in dynamic cloud environments and effectively manage ongoing platform changes
• Extensive infrastructure / networking knowledge, and telecommunications architecture (PBX, Carriers and VoIP/SIP Technology)
• Comprehensive knowledge of Modern CX Platforms and Applications
• Understanding of basic scripting and call flow routing fundamentals
• Experience using SIP signaling.
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & collaborative, friendly demeanor, early adopter.​
• AWS / Azure Technology and Environments
• Demonstrable experience in driving positive Customer Success outcomes.
• ITIL / Project Management exposure and qualifications

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10741
Reporting into: Manager
Role Type: Individual Contributor

Job Title: Product Manager Engineer Intern

Location: On-site 4 days in Santa Clara, CA
Duration: 8 weeks
Department: Product, Premier

About the Role:

As an AI Product Management Engineer intern, you will bridge product strategy, customer needs, and technical execution to deliver innovative AI-powered solutions. In this role, you will work at the intersection of artificial intelligence, software development, data science, and user experience to define, build, and optimize products that create measurable business value. You will collaborate closely with engineering, data, design, and business stakeholders to translate opportunities into product requirements and scalable AI capabilities.

Your primary responsibility will be to guide the development of AI-driven products from concept through delivery. This includes shaping product vision, gathering stakeholder feedback, defining requirements, supporting model and feature development, and ensuring solutions align with customer needs and business objectives. You will also help evaluate model performance, prioritize enhancements, and drive continuous improvement across AI products and workflows.

Job Responsibilities:

• Define and manage the roadmap for AI-powered product capabilities
• Partner with engineering, data science, and design teams to develop and deliver AI solutions
• Engage with stakeholders and clients to understand challenges, gather feedback, and identify opportunities to improve product functionality
• Translate customer and business needs into clear product requirements, user stories, and priorities
• Support the design, testing, and optimization of AI models and product features
• Analyze product performance, user feedback, and data insights to drive continuous improvement
• Ensure product experiences are intuitive, scalable, and aligned with user needs
• Stay informed on the latest AI technologies, market trends, and competitive developments

Contribute to building AI solutions that transform user experiences and business outcomes  

Qualifications

• Fluent in English, both written and verbal
• Experience in or strong understanding of AI, machine learning, and product management
• Ability to translate business needs into technical product requirements
• Strong collaboration, communication, and stakeholder management skills
• Tech-savvy with a passion for emerging technologies and AI trends
• Familiarity with AI and development tools. Capable of using AI tools to develop prototypes. 
• Knowledge of software development, data analysis, and product lifecycle management
• Strong problem-solving skills with the ability to balance strategic thinking and execution

So, what’s the role all about?
As the Lead QA architect, you will lead the quality assurance efforts for NiCE’s critical product suite, ensuring the highest standards of quality and reliability. This role focuses on driving quality and automation strategies, implementing shift-left practices, defining and tracking quality metrics, mentoring QA leads, promoting a culture of quality and excellence and deriving the roadmap for continuous improvement.

How will you make an impact?  

• Serve as the quality leader for an entire domain and be accountable for the product quality
• Actively track the domain’s quality tasks, analyze the testing needs, and define QA activities and ownership
• Continuously analyze and challenge existing testing coverage
• Plan, develop, and execute test strategy across domain
• Lead Quality assurance efforts that align with product objectives to ship products rapidly and with confidence
• Implement and evolve QA processes to get effective test signals and scale testing efforts across our services
• Partner with engineering and DevOps teams to leverage automation for scalable solutions to prevent regressions and ensure the reliability of product
• Plan and lead NFR testing
• Define guidelines and best practices for our automation and manual testing procedures
• Coordinate cross organizations/cross-region testing activities

Have you got what it takes?

• 5 years QA leadership experience: Team leader/Manager
• Minimum 5 years of experience as a QA engineer with at least 4 years of automation experience
• Extensive experience designing tests for an enterprise SW solution
• Leadership, coordination abilities and ability to influence without authority
• Ability to define QA processes across development groups
• Hands-on experience with CI/CD and Test-Driven Development
• Excellent communication skills (written and verbal) and interpersonal skills
• Experience with full software development lifecycle using Agile Development processes
• Superior analytical and problem-solving abilities
• Strong self-motivation; Excellent work ethic, dependable and responsible 

The Mission

As Lead Software Engineer – AI Quality & Test Automation, you own the strategy and execution of a modern, AI-accelerated test automation program. You build and run the platforms, frameworks, and CI quality gates that keep releases reliable at high velocity — using AI to scale test creation, maintenance, and triage across teams. You don’t retrofit testing onto AI workflows; you engineer quality into them from the ground up, ensuring every stage of an AI-assisted pipeline is observable, trustworthy, and continuously improving.

Essential Duties & Responsibilities

Platform & Automation Leadership

• Own the automation platform: define and build scalable frameworks, standards, and governance (services, APIs, UI) that enable teams to produce robust, consistent coverage
• Set direction for test automation tooling and AI-assisted techniques that accelerate test design, authoring, maintenance, and triage
• Lead by example — write automation, set the quality bar, mentor engineers, and drive adoption of the practices you establish
• Own CI automation health: build and maintain test environments, pipelines, and tooling (including containers/CI), reduce flakiness, and shorten feedback loops
• Be a highly visible advocate for quality — lead cross-team discussions, drive alignment and decisions, and escalate risks and blockers immediately

AI-Native Test Engineering

• Lead the adoption of LLM-powered test generation: from natural language requirement ingestion to executable, maintainable test output
• Build and maintain a self-healing test infrastructure layer — leveraging AI to detect broken selectors, drifted APIs, or changed behaviors and propose or apply fixes autonomously
• Define prompt engineering standards, context injection patterns, and RAG architectures that ground test generation in real codebase context
• Implement guardrails to ensure AI-generated test output is verified, traceable, and safe to ship — including versioning, ownership attribution, and confidence scoring
• Own automated coverage and risk reporting (unit/integration/e2e) and use it to drive targeted gap closure and release readiness

Quality Gates & CI/CD

• Lead risk-based test strategy with product and engineering — define acceptance criteria and quality gates that support high delivery velocity without sacrificing customer-impacting quality
• Design adaptive quality gates for AI-accelerated CI/CD pipelines — gates that reason about risk, not just pass/fail thresholds
• Build risk-scoring models that adjust gate strictness based on change scope, code origin (human vs. AI-generated), historical failure patterns, and deployment context
• Architect the observability layer for automated pipelines: surface signals that indicate poor quality decisions in real time
• Establish rollback and circuit-breaker patterns for autonomous deployments triggered by quality signal degradation

AI Model & Agent Validation

• Build behavioral testing frameworks for validating AI agents and LLM-powered features in production — testing non-deterministic outputs with statistical rigor
• Design evaluation benchmarks for internal AI tooling: measuring task completion accuracy, hallucination rates, and decision quality over time
• Define adversarial and edge-case testing methodologies for AI features: prompt injection resistance, boundary condition handling, and graceful degradation
• Partner with ML platform and data science teams to establish quality acceptance criteria for every model and agent promoted to production

Required Skills & Experience

• 10+ years of software engineering experience with a strong emphasis on test automation (unit, integration, end-to-end) and quality engineering practices
• Strong programming skills in one or more languages: Python, TypeScript, Java, or C#
• Platform mindset — energized by building infrastructure and frameworks that enable product teams to move faster
• Experience building automation for APIs and distributed systems; UI automation experience is a plus
• Experience with CI/CD, test reporting/observability, and maintaining reliable pipelines (e.g., GitHub Actions, Jenkins, Azure DevOps)
• Proven ability to apply AI/LLM tools to scale automation (e.g., generate/refine tests, expand edge cases, refactor brittle suites, accelerate failure triage) while implementing guardrails so AI output is verified, traceable, and safe to ship
• Hands-on understanding of agentic AI patterns: tool use, multi-agent orchestration, planning loops, and human-in-the-loop design as applied to quality workflows
• Familiarity with LLM failure modes relevant to quality: hallucination, context loss, sycophancy, and over-confident assertions
• Excellent debugging and root-cause analysis skills across code, data, and infrastructure
• Strong communication skills; able to translate quality risks into clear tradeoffs and action plans
• Demonstrated technical leadership across teams — driving standards, roadmap execution, and stakeholder alignment
• Self-directed, comfortable with ambiguity, and biased toward action

Desired Skills & Experience

• Modern test frameworks (e.g., pytest, JUnit, NUnit, Playwright, Cypress) and API testing (REST, gRPC)
• Containerization and environments: Docker; Kubernetes a plus
• Relational databases and SQL; ability to validate data pipelines and analytics outputs
• Experience with Elasticsearch or similar text-retrieval data stores
• Performance/load testing (e.g., JMeter, k6, Locust) and profiling/observability
• Cloud experience (AWS/Azure/GCP) and Infrastructure-as-Code (e.g., Terraform)
• Experience building AI-enabled automation workflows (e.g., Claude/OpenAI APIs, prompt patterns for test generation, repo-aware RAG, scripts/services that turn AI output into runnable tests)
• Familiarity with agent frameworks (LangChain, LlamaIndex, AutoGen, or equivalents) and their tradeoffs in production quality pipelines
• Experience designing evaluation harnesses for non-deterministic AI systems — statistical confidence, behavioral consistency, and regression detection
• Agile software development experience (Scrum / XP)

Education

Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.

So, what’s the role all about?

As AI Quality Architect, you are the person who makes quality native to the agentic SDLC. You design the systems, standards, and intelligence layers that ensure every stage of an AI-accelerated pipeline — from requirement ingestion to autonomous deployment — is observable, trustworthy, and continuously improving. You don't retrofit testing onto AI workflows; you architect quality into them from the ground up.

How will you make an impact?  

Agentic Quality Architecture

• Design the end-to-end quality architecture for agentic SDLC pipelines — spanning requirement analysis, code generation, test creation, execution, triage, and release gates
• Define how quality agents are orchestrated: which decisions they own autonomously, which require human-in-the-loop checkpoints, and how confidence thresholds govern both
• Architect multi-agent quality workflows: requirement validation agents, test generation agents, failure triage agents, and regression analysis agents working in coordinated pipelines
• Establish trust and verification models for agent-produced artifacts — test code, assertions, coverage reports, and defect analyses must all be auditable and traceable
• Own the architectural patterns for quality feedback loops between agents: how a deployment agent learns from a triage agent's findings, and how that signal improves future generation

AI-Native Test Engineering Platform

• Design and own the LLM-powered test generation platform — from natural language requirement ingestion to executable, maintainable test output
• Architect the evaluation harness that continuously measures test generation quality: coverage delta, false-positive rates, assertion accuracy, and maintenance burden over time
• Build the self-healing test infrastructure layer — agents that detect broken selectors, drifted APIs, or changed behaviors and propose or apply fixes autonomously
• Define the prompt engineering standards, context injection patterns, and RAG architectures that ground test generation agents in real codebase context
• Architect test artifact governance: versioning, ownership attribution (human vs. agent), rollback capability, and confidence scoring for every generated artifact

Quality Gates in Autonomous Pipelines

• Design intelligent, adaptive quality gates that operate at the speed of agentic CI/CD — gates that reason about risk, not just pass/fail thresholds
• Build risk-scoring models that dynamically adjust gate strictness based on change scope, code origin (human vs. AI-generated), historical failure patterns, and deployment context
• Architect the observability layer for agentic pipelines: what signals indicate a pipeline agent is making poor quality decisions, and how are those signals surfaced in real time
• Define the integration patterns between quality gates and orchestration platforms (LangChain, LlamaIndex, custom agent frameworks) used across the engineering org
• Establish rollback and circuit-breaker patterns for autonomous deployments triggered by quality signal degradation

AI Model & Agent Validation

• Build behavioral testing frameworks for validating AI agents and LLM-powered features in production — testing non-deterministic outputs with statistical rigor
• Design evaluation benchmarks for internal AI tooling: measuring agent task completion accuracy, hallucination rates, context retention, and decision quality over time
• Architect drift detection systems that identify when agent behavior changes between model versions, prompt updates, or context window shifts
• Define adversarial and edge-case testing methodologies for AI features: prompt injection resistance, boundary condition handling, and graceful degradation under distribution shift
• Partner with ML platform and data science teams to establish quality acceptance criteria for every model and agent promoted to production

Have you got what it takes?

• 12+ years in software engineering with strong depth across both development and quality engineering
• 4+ years as a hands-on principal architect or distinguished engineer with cross-org technical scope
• Demonstrated experience designing quality infrastructure used at scale — 50+ engineers, high-velocity pipelines, enterprise SLAs
• Direct production experience building or operating systems that incorporate LLMs or AI agents — not evaluations, but shipped systems
• Background in large-scale CI/CD architecture and the performance engineering domain
• Enterprise SaaS or platform engineering background; familiarity with regulated, high-uptime environments strongly preferred

Agentic AI & LLM Proficiency

• Deep, hands-on understanding of agentic AI patterns: tool use, multi-agent orchestration, planning loops, memory architectures, and human-in-the-loop design
• Expert-level prompt engineering including chain-of-thought, few-shot, RAG, and structured output techniques applied to code and test generation
• Experience designing evaluation harnesses for non-deterministic AI systems — statistical confidence, behavioral consistency, and regression detection
• Familiarity with agent frameworks (LangChain, LlamaIndex, AutoGen, CrewAI, or equivalents) and their tradeoffs in production quality pipelines

Technical Depth

• Expert in Python and TypeScript; proficient in at least one compiled language (Java, Go, C#)

• Strong CI/CD architecture skills: Jenkins, GitHub Actions, pipeline-as-code, artifact management

Leadership & Influence

• Proven ability to drive technical consensus and architectural adoption across multiple teams without direct authority
• Exceptional written communication — your ADRs, RFCs, and design docs set the standard others follow
• Effective technical mentor to senior and staff engineers; you expand the thinking of those around you
• Comfortable and credible presenting to VP and C-level stakeholders; you make complex architecture legible to executives

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10833
Reporting into: Senior Director, Engineering, CX
Role Type: Individual Contributor

#LI-Hybrid

So, what’s the role all about?

The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.

How will you make an impact?  

• Manage large scale cluster environments residing on AWS/On prem Windows servers.
• Perform high-level, day-to-day operational maintenance, support, and upgrades for the existing infrastructure.
• Research and recommend innovative solutions, and where possible, automate key administration tasks.
• Provide guidance in the creation and modification of standards and procedures
• Create topics, setup redundancy cluster, deploy management / monitoring tools, alerts.
• Provide technical expertise and guidance to the team.

Have you got what it takes?

• Proven expertise in managing .NET applications and Windows Server environments.
• Expertise in automation through Python or PowerShell is a must.
• Hands-on experience with AWS, CI/CD pipelines using Jenkins and GitHub Actions.
• Solid experience in setting up and maintaining high-availability clusters, including providing 24/7 support.
• Proficient in automation and configuration management using Ansible.
• Strong understanding of security best practices, performance optimization, and disaster recovery planning.
• Familiarity with Team Foundation Server (TFS) and SQL Server is a plus.
• Experience with Prometheus and Grafana for monitoring and observability.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9025

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

So, what’s the role all about?

Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 3+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10730
Reporting into: Manager, Engineering, Data CX
Role Type: Individual Contributor

So, what’s the role all about?

Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10733
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?

Within Actimize, the AI Platform is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies.

How will you make an impact?

NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space

At NiCE Actimize, we recognize that all employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.

This new SaaS platform will enable our customers (some of the biggest financial institutes around the world) to create solutions on the platform to fight financial crime.

• Design, and develop scalable, resilient, and enterprise-grade products from the ground up, serving as a technical leader within the development team.
• Drive end-to-end technical tasks and initiatives, defining the technical approach and ensuring alignment with business goals.
• Serve as a technical subject matter expert, providing guidance, mentorship, and expert-level code reviews to ensure high-quality, maintainable, and efficient solutions.
• Pitch ideas and innovate continuously to take the team and project to the next level.
• Own the technical challenges for high-availability systems, ensuring they meet stringent performance, reliability, and security standards.
• Collaborate effectively in multi-disciplinary Agile teams, adopting Agile methodologies and tools.
• Provide expert-level code reviews, guiding the team in translating complex business requirements into elegant and scalable technical artifacts.
• Implement and improve system monitoring, alerting, and observability.
• Create infrastructure through automation for hosting services on AWS.
• Collaborate with multiple teams and stakeholders to achieve business goals.
• Display a strong sense of ownership and proactiveness, and must have delivered applications that are performant, resilient, and efficient from a cost and operations perspective.

Have you got what it takes?

• 4+ years of experience working in the software industry as a software engineer (part of a SW development team and not a support team).
• Experience building GenAI products using tools like AWS Bedrock and OpenAI is must.
• Good experience on Prompt Engineering and advanced prompt techniques.
• Expert-level proficiency in Python and a proven track record of implementing Cloud Native solutions on AWS.
• Deep expertise in designing and deploying solutions within the AWS ecosystem, with an in-depth understanding of AWS networking, security, and costing.
• Experience working in and driving Continuous Integration and Delivery (CI/CD) practices using industry-standard tools such as Jenkins, Docker, Kubernetes, and Artifactory.
• Must have architected and deployed complex microservices from scratch on a cloud ecosystem, owning the entire lifecycle from design to production.
• Must have experience in creating docker containers and hosting the same using EKS/ECS.
• Huge advantage: Hands-on experience with AWS components like API Gateway, Glue, EC2, Lambda, S3, CloudWatch, DynamoDB, SQS, AWS Bedrock, etc.
• Experience with DevOps practices and tools like JIRA, Confluence, and Terraform.
• A team player that demonstrates a strong work ethic, creativity, assertiveness, and flexibility
• Prior experience in the Finance, Fraud, or Anti-Money Laundering (AML) domains is a plus.
• Exposure to GenAI tools like GitHub / Co-pilot is also required.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10230
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?
We are looking for a proactive and customer-focused Technical Support Engineer to provide end-to-end technical support for corporate users in a fast-paced enterprise environment. The role involves day-to-day user issue resolution, ServiceNow ticket management, & device lifecycle support, The ideal candidate is technically strong, calm under pressure, and a strong team player.

How will you make an impact?  

End-User Support

• Provide Level 2 technical support for Windows, macOS, and Linux systems
• Resolve day-to-day user issues related to hardware, software, OS, and enterprise applications.
  
• Support to senior level users with professionalism and discretion. Perform desk-side and remote troubleshooting as requiredInfrastructure & Cloud Management

Device & Endpoint Management

• Support device provisioning, deployment, and troubleshooting using Windows Autopilot
• Handle onboarding and offboarding activities (laptops, access, peripherals)

Ticketing & ITSM

• Log, track, and resolve incidents and service requests using the ServiceNow portal
• Ensure timely updates, SLA adherence, and proper documentation of tickets
• Participate in problem management and root cause analysis when required

Collaboration & Operations

• Coordinate with global IT teams, vendors, and internal stakeholders.
• Escalate issues appropriately and follow through until resolution
• Be a reliable team player.

Audio/Video & Collaboration Tools (Added Advantage)

• Support A/V systems, meeting rooms, and conferencing setups
• Troubleshoot Microsoft Teams, video calls, and collaboration tools
• Assist users during executive meetings, town halls, and critical sessions

Have you got what it takes?

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• 3-5 years of hands-on experience with Windows, macOS, and Linux OS troubleshooting
• Strong hands-on experience with ServiceNow (Incident, Request, Change, Asset
• Experience with Windows Autopilot and device lifecycle management
• Knowledge of networking basics (Wi-Fi, VPN, DNS, printers, peripherals)
• Familiarity with endpoint security and enterprise IT environments
• Ability to work in a fast-paced, high-visibility environment.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9656
Reporting into: Tech Support Manager-APAC
Role Type: Individual Contributor

What's the Role All About?
The Software Engineer, AI is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem.  As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables.  

 How Will You Make an Impact? 

• Technical Implementation and Configuration:  
• Configure, customize, and deploy Conversational AI solutions aligned to defined business and technical requirements.
• Build and maintain integrations using APIs, modern web technologies, and authentication standards.
• Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering best practices.
• Develop proofs of concept (PoCs) and production-ready solution components.
• Support testing, validation, and go-live activities to ensure solutions are functioning as expected across customer environments. 

• Technical Problem Solving & Quality:  
• Diagnose and resolve complex technical issues across SaaS applications, integrations, environments, and data flows.
• Adapt, extend, or refactor existing integrations and solution components to meet evolving customer needs.
• Ensure implementations meet quality, performance, security, and usability standards.
• Produce documentation including specifications, test cases, and deployment materials. 
  
  
• Collaboration with Implementation Teams:  
• Partner closely with Implementation Engineers, Consultants and Project Managers who lead discovery, requirements definition, and solution design.
• Participate in customer workshops to clarify technical details, validate feasibility, and provide subject‑matter input.
• Maintain clear and consistent communication across cross‑functional delivery teams.

Have You Got What It Takes? 

• Bachelor’s degree in technical or business field (e.g., Computer Science, Information Systems, Electrical Engineering) or equivalent work experience.
• 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
• Technical Skills:
• Strong proficiency in JavaScript; Python familiarity is a plus.
• Solid understanding of:
• REST API integration patterns
• Modern authentication (OAuth2, OIDC, SAML)
• Browser and web security (CORS, X Frame Options)
• HTML/CSS and front-end fundamentals
• Ability to interpret API documentation, implement PoCs, and troubleshoot integrations.
• Strong understanding of conversational UX, AI driven interfaces, and prompt engineering techniques.
• Communication and Collaboration:
• Clear, confident written and verbal communication skills.
• Comfortable engaging with customers to explain technical concepts and implementation decisions.
• Effective collaborator during design discussions, code reviews, technical troubleshooting, and delivery execution.
• Authored detailed design documents, functional requirements documents, test use cases, and deployment guides to support implementation and delivery.

You Will Have an Advantage If You Also Have: 

• Experience designing and deploying enterprise-grade conversational flows and AI orchestration. 
• Experience with NiCE CXone products or other cloud-based contact center platforms. 
• Experience working with enterprise conversational AI platforms (e.g., NICE CXone, Kore.ai, Amelia, Dialogflow, or similar).
• Experience with monitoring, logging, and debugging tools for distributed systems.
• Knowledge of databases (SQL/NoSQL) and data integration patterns.
• Experience working in Agile/Scrum teams and participating in sprint planning and retrospectives.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 10592
Reporting To: Manager, Professional Services
Role Type: Individual Contributor

Position Overview: 
The Professional Services Implementation Engineer, AI is a customer-facing, billable role responsible for delivering specialized AI-driven solutions within the NICE CXone platform. This role blends technical implementation expertise with conversational design leadership, enabling customers to build engaging, effective AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences.

Key Responsibilities:

Technical Implementation

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
• Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
• Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.
• Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.
• Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.
• Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance.
• Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.
• Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency.
• Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues.
• Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions.

Conversational Design & User Experience

• Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
• Define user intents, journeys, and decision paths to map out logical and efficient customer interactions.
• Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
• Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
• Develop AI assistant personas and multimodal interaction patterns to humanize the interface.
• Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards.

 Project Management & Collaboration:

• Partner with project managers on solution design and delivery.
• Manage lifecycle development, change control, and risk mitigation.
• Deliver enablement for partners and customers.

 Leadership & Internal Enablement:

• Mentor colleagues on AI configuration and conversational design.
• Produce reusable documentation, templates, and guidelines.
• Advocate for AI and design tooling.

 Qualifications:

Education & Experience

• Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
• 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.

Technical & Functional Expertise

• Skilled in configuring AI and contact center technologies, including NLU/NLP-powered solutions.
• Experience supporting large enterprise environments, including complex integrations and deployments at scale.
• Proficient with CRM integrations, APIs, and related ecosystem technologies.
• Knowledge of generative AI models, NLU techniques, automation principles, and emerging trends in digital customer engagement.
• Familiarity with API testing and documentation tools such as Postman and Swagger.

Solution & Delivery Skills

• Ability to design and document workflows using diagramming tools such as Lucidchart or Microsoft Visio.
• Experienced in creating detailed use cases, test plans, and UAT guidance.
• Skilled in managing customer escalations while maintaining strong client relationships.

Desired Personal Traits

• Analytical, inquisitive, and committed to continuous improvement.
• Creative problem-solver able to design solutions for complex challenges.
• Customer-centric with strong empathy for end users and business stakeholders.
• Team-oriented with exceptional interpersonal and collaboration skills.
• Strong facilitation and communication abilities, capable of simplifying complex AI concepts.
• Comfortable navigating ambiguity and iterating in fast-paced environments.
• Systems thinker with an understanding of how technical components and user experience interconnect.
• Early adopter of innovative technologies with a passion for experimentation.
• Strong sense of accountability, ownership, and professional presence.
• Advocate for the effective use of AI tools to improve decision-making and operational efficiency across the organization.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10120
Reporting To: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?
The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment.

How will you make an impact?  

• Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases.
• Perform database and application tuning.
• Establish and maintain sound backup and recovery policies and procedures.
• Implement and maintain database security
• Create, maintain, and monitor SQL 
• Other duties assigned by the manager

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required.
• 5+ years maintaining SQL Server mission-critical databases 
• 5+ years of TSQL programming 
• 2+ years implementing and maintaining database replication
• 2+ years implementing and maintaining SQL Server Availability Groups
• Ability to work with technical and non-technical people 
• Problem-solving skills are a must
• Ability to meet deadlines

You will have an advantage if you also have:

• SSAS/SSRS/SSIS
• Newer data/streaming platforms: Kafka, MSK, Snowflake, Aurora DB, SNS
• AWS, AWS CLI management
• MS Azure database management
• MCSE/MCDBA/OCP 
• NET technologies 
• PowerShell 
• C#
• Rubrik
• TFS/GitHub

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10611
Reporting into: Manager, Network Operations
Role Type: Individual Contributor

So, what’s the role all about?

As Principal Product Designer at NiCE, you will own the design quality and experience across our product portfolio. You will set the design standard for the platform, ensure consistency across all product areas, and drive the completion and governance of our internal design system.

This is not a hands off leadership role. You will remain deeply involved in the craft of design, setting the bar through your own work while reviewing and elevating the work of others. Your goal is to ensure that every part of the product feels cohesive, intentional, and built as part of one unified system.

You will act as the design authority across a distributed product organization where Product Managers prototype using Figma Make. Your role is to define the standards, guide quality, and enable teams to move quickly without compromising experience consistency.

You will work closely with product leadership, engineering, and cross functional teams to shape the user experience of a complex enterprise AI platform. This includes areas such as agent configuration, conversation design, voice pipelines, evaluation tooling, and platform observability.

You will report to the Director of Product.

What You Will Do

You will own the overall design quality and coherence of NiCE-Cognigy’s product ecosystem, from foundational design principles through to the experience delivered across individual product areas.

You will:

• Define and drive the design vision and experience standards across NiCE-Cognigy’s product portfolio.
• Lead the completion and governance of the internal design system, including components, interaction patterns, principles, and documentation.
• Ensure consistency and coherence across multiple product areas including agent builder, voice, proactive engagement, evaluation tooling, and integrations.
• Review and elevate design work across product teams, acting as the final arbiter of design quality.
• Partner closely with Product Managers and engineering leads to ensure design intent is preserved through delivery.
• Shape the experience of complex enterprise workflows such as AI agent configuration, conversation flow design, voice pipeline management, and observability tools.
• Define processes that allow design quality to scale across a distributed team where PMs contribute to prototyping.
• Establish a design review model that maintains quality while enabling teams to move quickly without requiring your involvement in every decision.
• Contribute to product strategy discussions, bringing a user experience and system thinking perspective to roadmap and prioritization conversations.
• Continuously improve the overall product experience by identifying inconsistencies, closing design gaps, and evolving the system as the platform grows.

Who You Are

• You are an experienced product designer who has led design across complex SaaS products or multi product platforms.
• You understand how to create coherence across large product surfaces and know how to balance design quality with the realities of fast moving product teams.
• You are a strong individual contributor who leads through craft, clarity, and judgment. You set the bar through your own work while helping others improve theirs through thoughtful critique and guidance.
• You are comfortable stepping into ambiguity, quickly understanding existing work, identifying gaps, and driving toward a clear and consistent outcome.
• You are confident discussing design decisions with engineers, product managers, and executives, and you can clearly articulate what good looks like and why it matters.
• You combine strong design instincts with a pragmatic approach to shipping high quality enterprise products.

Preferred Experience

• You have experience designing complex enterprise SaaS products where configurability, scalability, and technical constraints play a major role.
• You have owned or significantly contributed to a design system in a product organization, including component definition, adoption, and governance.
• You have worked in environments where design is distributed and non designers contribute to prototypes or early concepts.
• You are familiar with conversational AI platforms, agent based systems, or complex workflow tooling.
• You have collaborated with cross functional teams in fast moving product environments and can demonstrate how your design work improved both product quality and business outcomes.
• We value strong design judgment, practical experience, and the ability to drive meaningful impact regardless of the number of years on your CV.

What Makes This Role Unique

You are joining at a pivotal moment as Cognigy’s product platform evolves and integrates more deeply with NICE’s CXone ecosystem.

You will have direct influence on the future experience of a leading enterprise AI platform and work closely with product leadership on shaping how the platform evolves.

The team already has strong prototyping capability across Product Managers. Your leverage comes from system thinking, design quality, and architectural experience rather than sheer execution volume.

You will be designing at the frontier of enterprise AI including agentic systems, voice interfaces, evaluation tooling, and real time orchestration.

Requisition ID: 10354

Reporting into: Director - Product Management 

Job type: Individual contributor.

#LI-Remote

So, what’s the role all about?
We are seeking an experienced Manager, Engineering to lead a globally distributed team responsible for optimizing and managing data pipelines, real-time data processing, and database operations. The ideal candidate will have strong technical expertise in SQL, databases, Kafka, Flink, Airflow, and AWS, along with experience in managing remote teams across multiple time zones. 

How will you make an impact?  

• Lead and mentor a distributed DataOps team, ensuring high performance and collaboration across different regions. 
• Oversee the design, development, and maintenance of scalable data pipelines and streaming applications. 
• Manage and optimize database operations, ensuring data integrity, performance, and security. 
• Implement and maintain real-time data processing workflows using Kafka and Flink. 
• Collaborate with engineering, analytics, and business teams to ensure seamless data flow and accessibility. 
• Develop and enforce best practices for data governance, monitoring, and observability. 
• Drive automation and efficiency improvements in DataOps processes. 
• Ensure high availability, reliability, and performance of data infrastructure. 
• Manage project timelines, resource allocation, and stakeholder expectations. 

Have you got what it takes?

• Bachelor's degree in Computer Science, Engineering, or a related field, OR 5+ years of experience in DataOps, Data Engineering, or a related field. 
• Proven experience managing and leading remote teams across multiple time zones. 
• Strong proficiency in SQL and database management (e.g., Snowflake, SQL, NoSQL databases). 
• Expertise in real-time data processing technologies such as Kafka and Flink. 
• Experience with Airflow for workflow orchestration. 
• Experience with cloud-based data platforms, particularly AWS. 
• Familiarity with infrastructure-as-code and automation tools. 

Preferred Qualifications: 

• Experience working in a fast-paced, globally distributed environment. 
• Knowledge of CI/CD pipelines for data workflows. 
• Understanding of data security and compliance best practices. 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10613
Reporting into: Manager, Network Operations
Role Type: Individual Contributor

So, what’s the role all about?
Implementation Engineers collaborate with both new and existing clients to implement NICE products, acting as experts in configuring the client’s NICE portal and integrating it into their business processes. They take primary responsibility for setting up and implementing technical systems and applications, leveraging configuration tools, programming knowledge, and project management expertise.

How will you make an impact?

• Collaborate with clients to gather requirements and design tailored implementation strategies.
• Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations.
• Configure and implement the client’s portal, utilizing NICE platform tools, including advanced features like APIs and integrations.
• Collaborate closely with Engagement Managers and Implementation Consultants to ensure successful onboarding and implementation.
• Troubleshoot technical issues during implementation and support User Acceptance Testing (UAT) to meet client requirements.
• Manage multiple client engagements simultaneously, ensuring timely and high-quality delivery.
• Document configuration steps, create process plans, and develop guides for specific products or features.
• Act as a key resource for improving configuration and implementation processes, sharing best practices and identifying areas for efficiency gains.
• Provide feedback to the Product Management team to support product enhancements and client needs.
• Use project management and ticketing tools like Asana, Rocketlane, Salesforce, Jira, and Confluence to track and manage implementation workflows.

Have you got what it takes?

• Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• 3+ years of experience in implementing SaaS solutions, preferably in the contact center or telecommunications space.
• Previous experience in project implementation, customer service, or technical support is required.
• Experience in client-facing implementation is essential, ensuring successful project delivery and building strong relationships.
• Knowledge of programming languages, such as JavaScript, HTML, Perl, or Java.
• Experience with APIs, webhooks, and integrating third-party systems.
• Familiarity with IVR systems and contact center workflows.
• Basic knowledge of Data Base and writing SQL queries
• Proficiency in troubleshooting and problem-solving in complex technical environments.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Self-motivated with strong organizational and time management skills.

Preferred Skills:

• 2 years of experience working with the LiveVox or NICE CXone Product Line and Configuration Tools, or other contact center solution(s)
• Knowledge of cloud technologies and platforms (e.g., AWS, Azure).
• Experience in implementing digital channels such as Email, SMS, Chat, and Chatbot, etc.
• Certification in project management methodologies (e.g., PMP, Agile).

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9805
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?

We are seeking a Senior QA Automation Specialist to join our Big Data team, where we build cutting-edge, AI-driven applications that empower the world’s largest financial institutions in the fight against financial crime.

You’ll be part of a dynamic group responsible for the analytics and developer experience foundations, enabling software developers, data engineers, and data scientists to deliver scalable, high-quality analytics solutions quickly. In this role, you’ll ensure the quality, reliability, and performance of our intelligent cloud-based products through robust automated testing.

How will you make an impact?

• Lead , design, develop, and maintain automated tests for frontend portal pipelines.
• Implement and manage a scalable testing framework to support continuous integration and delivery.
• Create test plans, and maintain detailed documentation of testing processes, results, and quality metrics.
• Collaborate with developers and product managers to understand system architecture and business requirements.
• Participate in requirements analysis, technical reviews, and test planning.
• Identify, document, and track defects, drive resolution with development teams.
• Monitor production environments, investigate anomalies, and push for timely fixes.
• Ensure data health and correctness across systems.
• Continuously improve QA processes, tools, and best practices.
• Advocate for quality across the development lifecycle.

Have you got what it takes?

• 8-11 years of hands-on programming experience in JavaScript, Python or TypeScript.
• Experience with AWS and cloud-native architectures.
• Familiarity with unit testing, performance testing, and debugging techniques.
• Hands-on experience with automation frameworks like Playwright, Selenium, or equivalent.
• Proficiency with Git and collaborative development workflows.
• Fast learner with excellent analytical and problem-solving skills.
• Strong communication skills and a proactive, ownership-driven mindset.
• Passion for building scalable, resilient systems in cloud environments.
• Can-doer that can take a task from plan to completion
• Team player, excellent communication, and presentation skill

What Would Make You Stand Out?

• Exposure to DevOps practices and tools like Jenkins, Terraform
• Background in data quality assurance and monitoring
• Experience with test management tools such as Jira, X-Ray,Playwrite, or similar

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9865
Reporting into: Group Lead, Engineering, Recording
Role Type: Individual Contributor

So, what’s the role all about?

Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable. 

Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes. 

How will you make an impact?  

Release & deployment operations 

• Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows 
• Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams 
• Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines 
• Respond to platform alerts, investigate issues, and keep stakeholders informed 

Observability & support 

• Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost 
• Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies 
• Keep runbooks current and contribute to post-incident reviews 
• Support data engineering teams with deployment questions and environment issues 

Improvement & automation 

• Identify and prototype improvements to DataOps processes through scripting and automation 
• Build and maintain tooling that reduces toil and improves the reliability of our release pipeline 

Day-to-Day Tech 

• Snowflake
• AWS (S3, IAM, CloudWatch, Lambda)
• Jenkins  ·  GitHub Actions 
• MSK / Kafka 
• Apache Airflow 
• Python 
• ServiceNow 
• Jira

Have you got what it takes?

• 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure 
• Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL 
• AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI 
• Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions 
• Python scripting for operational automation 
• Experience working within a formal change management process: CRs, maintenance windows, approvals 
• Clear communicator when things break — you keep stakeholders informed without being asked 
• Comfortable working async across time zones in a distributed team 
• Familiar with AI tools and comfortable using them in day-to-day work 

Nice to Have 

• Apache Airflow — DAG monitoring and operational support 
• MSK / Kafka operational experience 
• Infrastructure as Code experience — Terraform or similar 
• Prometheus & Grafana for monitoring and dashboards 

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10732
Reporting into: Manager
Role Type: Individual Contributor