So, what's the role all about?

Here at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.

We are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands-on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It’s likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role.

How will you make an impact? 

• Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production and actively manage the work backlog and develop reliability improvements.
• Lead investigations into root cause outages, performance, and cost issues.
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets
• Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor.
• Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.
• Developing bicep modules for monitoring infrastructure and deploy it.
• Optimize system performance, cost, and security through regular reviews and tuning.

Do you have what it takes?

• Must have 6+ years of experience in Site Reliability Engineering
• Excellent technical, analytical and troubleshooting skills
• Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
• Experience with Azure cloud
• Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.)
• Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
• Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
• Demonstrable experience of supporting live cloud services and platforms
• Expert in developing queries for dashboards and alerting for microservices.
• Expertise in developing custom metrics for microservices
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.
• Production experience with Kubernetes and containerization (AKS)
• Exposure to Azure DevOps pipelines is desirable (CI/CD)
• Strong experience in infrastructure as a code, design and implementation strategies.
• Experience with AI (tools) to automate and accelerate is a plus.
• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,
  • Good listener, able to identify and validate assumptions.
  • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.
  • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.
  • Multi-tasking and time-management to prioritise and switch between varied tasks.

• Significant experience in platform engineering, observability, and provisioning.
• Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning.
• Strong understanding of cyber security principles, governance, and compliance frameworks.
• Strong understanding and experience of cloud platforms, containerisation, and microservices architecture.
• Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level.
• Strong proficiency in technical scoping, architecture design, and integration of security tools and processes.
• Ability to translate business needs into scalable, user-centric cloud solutions.
• Excellent communication and collaboration skills, with a focus thought leadership and solution development.
• Experience in both operational and transformation roles or a clear working understanding of both perspectives.
• Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP

Tooling

• Kubernetes (Ideally AKS)
• Azure Devops Pipelines
• Elasticsearch and Cloud Observability Stacks
• IAC (Bicep/Terraform)
• Powershell / C#

Beneficial Certifications

• AZ 104
• AZ 305
• AZ 500
• AZ 700
• CKA

Requisition ID: 10820
Reporting into: Director, Engineering, 
Role Type: Individual Contributor

#LI-Hybrid 

Software Developer

So, what's the role all about?

Here at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.

We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the increasing demands of managing growing amounts of digital evidence.

We are looking for a talented Software Developer to join our team. You must:
●    Be able to communicate effectively, including via email, instant message, phone and video conferencing tools.
●    Be fierce in your pursuit of product quality.
●    Be an excellent problem solver with an active interest in the latest design and development tools and technologies.
●    Be knowledgeable and enthusiastic about process.

How will you make an impact?

●    Design, implementation and developer-level test of UI, server and interface components, using C# in multi-threaded, multi-server environments.
●    Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability.
●    Performing testing of your work, fixing defects and helping to resolve customer support cases.

Have you got what it takes?

●    Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code
●    Experience working in collaborative multidisciplinary teams
●    Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar
●    Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium
●    Solid understanding of the principles of network security, authentication and authorization
●    Experience of working with databases using Entity Framework
●    Good knowledge of SOLID principles
●    Experience creating RESTful APIs and ensuring API extensibility
●    Experience of SOA (service oriented architectures)

You will have an advantage if you also have:

●    Cloud experience (Azure)
●    Containers (docker, K8s)
●    Security best practice (OWASP top ten)
●    OpenIDConnect/Identity server
●    Micro service architecture
●    MS SQL Server
●    Azure DevOps, TeamCity
●    Infrastructure as Code (Bicep, ARM templates, Terraform)

Education

●    BSc in Computer Science/Software Engineering or equivalent

Requisition ID: 
Reporting into: Group Lead, Engineering.
Role Type: Individual Contributor.

#LI-Hybrid

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The NOC Manager (EMEA Site Manager) will lead NOC engineering teams in the region, ensuring operational excellence, platform reliability, and seamless collaboration with global engineering teams. This role focuses on proactive operations, system reliability, monitoring, and cross‑team alignment—not direct ownership of incident response.

How will you make an impact?  

Operational Leadership & Technical Guidance

• Provide hands-on operational and technical leadership for cloud platform and infrastructure services across the UK and EU.
• Ensure reliable service delivery by maintaining high availability, system performance, and adherence to security and resiliency standards.
• Lead, coach, and mentor NOC Engineers and Site Reliability Engineers within the EMEA region.

Team & Stakeholder Management

• Act as the primary communication bridge between EMEA engineering teams and global engineering/SRE/operations partners.
• Maintain ongoing collaboration with teams in the US, Philippines, and Pune to assist troubleshooting and technical issue resolution.
• Work with HR and executive leadership to hire, develop, and manage team performance.

Monitoring, Observability & Reliability Engineering

• Maintain and improve monitoring, alerting, and observability systems to ensure proactive detection of performance or reliability issues.
• Support cost-optimization efforts and resource utilization analysis.
• Promote adoption of SRE practices including automation, performance improvements, and reduction of toil.

NOC Operations (Non–Incident Response)

• Serve as the first technical escalation point for operational issues within the NOC/SRE team, escalating to Incident Response only when necessary.
• Support execution of approved production changes in accordance with change‑management and operational readiness processes.
• Ensure NOC workflows, runbooks, and shift operations run smoothly and efficiently.

Cross‑Functional Collaboration & Continuous Improvement

• Partner with global delivery teams to transition appropriate operational tasks into EMEA as part of follow‑the‑sun support.
• Track and report on KPIs and operational metrics for visibility to senior leadership.
• Contribute to knowledge bases, internal documentation, and structured onboarding for new team members.

Have you got what it takes?

Experience

• 6–8 years of progressive experience in NOC, Cloud Operations, or SRE‑adjacent environments.
• Experience leading teams of 5–15 engineers in operational or infrastructure‑focused roles.
• Proven experience supporting high‑uptime cloud platforms or enterprise SaaS infrastructure.

Technical Skills

• Strong working knowledge of cloud platforms (Azure, AWS); certifications preferred.
• Familiarity with monitoring and observability technologies (e.g., CloudWatch, Azure Monitor, Prometheus, Grafana, Elasticsearch).
• Good understanding of NOC workflow management, SRE practices, and operational maturity.
• Experience with cloud operations, databases, and production support processes is a plus.

Professional Skills

• Excellent written and verbal communication, with ability to translate technical detail for diverse audiences.
• High ownership mindset with proactive problem‑solving skills.
• Ability to work flexible hours to support global operations and business-critical needs.
• Strong collaboration skills and experience working across distributed teams and regions.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

Requisition ID: 9913
Reporting into: Director. Cloud Operations

Role Type: Manager

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Cloud System Administrators ensure the security, reliability, and performance of the organization’s computing platforms, servers, and hardware. They proactively monitor systems, address incidents, and maintain both cloud and data center environments. By managing operating systems, applying updates, and optimizing infrastructure, they safeguard business continuity and enable seamless operations

How will you make an impact?  

• Maintain, monitor, and support a production infrastructure environment
• Supports multiple systems or applications of medium to high complexity
• Follows defined procedures to monitor systems and resolve issues
• Analyzes and reports on operational metrics to understand performance and ensure success in process improvements
• Performs routine maintenance tasks for infrastructure systems such as backups, patching, application versions, etc.
• Manage DNS, FTP, IIS, and Application environments
• Set up and maintain server system and file security
• Maintain documentation of servers and related infrastructure equipment
• Participate in the On-Call rotation
• Communicates events to stakeholders, teams, and leadership
• Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May Be Required)
• Create user accounts
• Updating Production Server Resources and Sizing
• Follow the company Code of Ethics and CXone policies and procedures at all times.

Have you got what it takes?

• Windows Server Operating System
• Microsoft OS Patching and Critical Updates
• Intermediate Level of System Troubleshooting Skills
• 5+ years working in a large production infrastructure
• 5+ years in Windows Server Administration in a Production Environment
• 5+ years configuring server hardware and OS
• Knowledge of Windows Domains, Active Directory, DNS, Mail
• Experience managing VMware environment
• Experience working with Hardware Replacements/Vendor Work

You will have an advantage if you also have:

• Experience working in a PCI / Cyber Essentials compliant environment
• Experience working with SAN
• Experience working with Okta
• Experience working with Change Management
• Experience managing HP branded servers
• Experience managing Cisco UCS
• Linux administration
• Experience monitoring and maintaining AWS environments.
• Experience working with PowerShell and other scripting languages

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

#LI-Remote

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

Requisition ID: 10713
Reporting into: Director, Cloud Systems Engineering, CX

Role Type: Individual Contributor

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Information Security Analyst is primarily responsible for ensuring compliance with information security frameworks such as Cyber Essentials, Cyber Essentials Plus, ISO 27001, ISO 27701, ISO 42001, GDPR, and DORA. This role focuses on internal audits, regulatory compliance, and readiness for external audits while also contributing to Cybersecurity Operations Center (CSOC) activities, including incident monitoring and response.  

How will you make an impact?  

• Internal Audit Execution: Conduct internal audits to evaluate and enhance IT controls, compliance with standards, and risk management processes. 
• Audit Preparation: Assist internal control owners in scoping appropriate evidence and preparing for external audits. 
• Gap Assessments: Facilitate and/or conduct internal gap assessments and audit readiness evaluations for frameworks such as ISO 27001, GDPR, and DORA. 
• Framework Tracking: Monitor updates to Cyber Essentials, ISO, and regulatory frameworks and ensure internal alignment. 
• Control Documentation: Develop and maintain control narratives, walkthroughs, and documentation of compliance processes. 
• Audit Findings: Identify control deficiencies and work with stakeholders to recommend cost-effective, value-added remediation actions. 
• Compliance Reporting: Draft audit reports and present findings to management during status updates and closing meetings. 
• External Audit Coordination: Collaborate with external audit teams to streamline processes and provide requested documentation and evidence. 
• Security Monitoring: Use tools such as Rapid7 InsightIDR or other SIEM solutions to assist with security monitoring and incident detection. 
• Incident Response Support: Participate in incident response efforts, documenting security incidents and assisting in containment and recovery actions. 
• Threat Identification: Contribute to analyzing cybersecurity threats and implementing recommendations to improve the security posture. 
• Policy and Procedure Development: Assist in creating and refining cybersecurity policies and operational procedures to align with audit and compliance objectives. 
• Vulnerability Management: Support the tracking and remediation of vulnerabilities in coordination with IT and Security Operations teams. 

Have you got what it takes?

• Strong expertise in audit and compliance frameworks, including ISO 27001, ISO 27701, ISO 42001, GDPR, DORA, Cyber Essentials, and Cyber Essentials Plus. 

• Familiarity with CSOC tools such as Rapid7 InsightIDR or other SIEM solutions. 

• Hands-on experience in internal and external audits, compliance assessments, and process improvement. 

• Basic understanding of incident response frameworks and cybersecurity best practices. 

• Exceptional analytical, organizational, and communication skills. 

• Commitment to continuous learning and professional development in audit, compliance, and security. 

You will have an advantage if you also have:

• A Master’s degree in Cybersecurity, Risk Management, or related fields is a plus. 

• Certifications (preferred or required): 

• Certified Information Systems Auditor (CISA) 

• Certified Information Security Manager (CISM) 

• Certified Information Systems Security Professional (CISSP) 

• ISO 27001 Lead Auditor or Implementer 

• Cyber Essentials Assessor (or equivalent) 

• GIAC certifications (e.g., GIAC Certified Incident Handler - GCIH or GIAC Security Essentials - GSEC) 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. 

Requisition ID: 10381
Reporting into: Director Information

Role Type: Individual Contributor

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.​ 
 

How will you make an impact?   

• Defining and developing continuous integration and deployment pipelines 

• Building Infrastructure as Code 

• Coordinating build and release activities with other stakeholders 

• Managing day to day operations of release pipelines, build tools, and source control software and resources 

• Troubleshooting & responding to downtime, performance degradation and outside attacks 

• Performing ongoing maintenance and upgrades of DevOps systems (Production & non-production) 

• Identifying, researching, and prototyping new technologies to improve DevOps processes 

Have you got what it takes?  

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.​ 

• 1-3 years of experience as a contributor on a software development team 

• Experience working with distributed source control systems, preferably with GitHub or BitBucket 

• Experience writing scripting languages, such as Python, Perl, Powershell 

• Deep knowledge and understanding in one or more of the following areas: 

-Database Administration (Structured and/or unstructured, Indexing, Performance Tuning, Backup and restore, data lifecycle management, scaling) 

-Layer 2 and Layer 3 Networking Administration (DNS, SSL/TLS, Load Balancing, IPv4 Sub netting, Firewalling, etc.) 

-Voice Over IP administration (Signaling, Encoding/Decoding; Protocols like Media Gateway, RTC, SIP; Security, Border Controllers; QoS, LCR) 

-Operating Systems (Linux/Windows, Virtualization, Containers, Imaging, Orchestration, Storage types & performance, Monitoring, Capacity Planning) 

You will have an advantage if you also have: 

• Experience with Artifactory 

• Experience with Release Pipeline tools such as Concourse, Thoughtworks Go, Octopus, Hive, ElectricFlow, or Xebialabs 

• Call center and telecom experience 

• Familiarity with CI automation tools, such as CircleCI, Jenkins, or Bamboo, TFS Build 

• Familiarity with Docker containers and Docker-based Microservices 

• Familiarity with infrastructure automation tools such as Chef, Puppet, Ansible, or CloudFormation 

• Familiarity with Amazon AWS services 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About NICE  

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

Requisition ID: 
Reporting into: Manager, DevOps  
Role Type: Individual Contributor 

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.​ 
 

How will you make an impact?   

• Defining and developing continuous integration and deployment pipelines 

• Building Infrastructure as Code 

• Coordinating build and release activities with other stakeholders 

• Managing day to day operations of release pipelines, build tools, and source control software and resources 

• Troubleshooting & responding to downtime, performance degradation and outside attacks 

• Performing ongoing maintenance and upgrades of DevOps systems (Production & non-production) 

• Identifying, researching, and prototyping new technologies to improve DevOps processes 

Have you got what it takes?  

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.​ 

• 1-3 years of experience as a contributor on a software development team 

• Experience working with distributed source control systems, preferably with GitHub or BitBucket 

• Experience writing scripting languages, such as Python, Perl, Powershell 

• Deep knowledge and understanding in one or more of the following areas: 

-Database Administration (Structured and/or unstructured, Indexing, Performance Tuning, Backup and restore, data lifecycle management, scaling) 

-Layer 2 and Layer 3 Networking Administration (DNS, SSL/TLS, Load Balancing, IPv4 Sub netting, Firewalling, etc.) 

-Voice Over IP administration (Signaling, Encoding/Decoding; Protocols like Media Gateway, RTC, SIP; Security, Border Controllers; QoS, LCR) 

-Operating Systems (Linux/Windows, Virtualization, Containers, Imaging, Orchestration, Storage types & performance, Monitoring, Capacity Planning) 

You will have an advantage if you also have: 

• Experience with Artifactory 

• Experience with Release Pipeline tools such as Concourse, Thoughtworks Go, Octopus, Hive, ElectricFlow, or Xebialabs 

• Call center and telecom experience 

• Familiarity with CI automation tools, such as CircleCI, Jenkins, or Bamboo, TFS Build 

• Familiarity with Docker containers and Docker-based Microservices 

• Familiarity with infrastructure automation tools such as Chef, Puppet, Ansible, or CloudFormation 

• Familiarity with Amazon AWS services 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NICE  

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

Requisition ID: 
Reporting into: Manager, DevOps  
Role Type: Individual Contributor 

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment. 

How will you make an impact?   

• Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases. 

• Perform database and application tuning. 

• Establish and maintain sound backup and recovery policies and procedures. 

• Implement and maintain database security 

• Create, maintain, and monitor SQL  
• Other duties assigned by the manager 

Have you got what it takes?  

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required. 

• 5+ years maintaining SQL Server mission-critical databases  

• 5+ years of TSQL programming  

• 2+ years implementing and maintaining database replication 

• 2+ years implementing and maintaining SQL Server Availability Groups 

• Ability to work with technical and non-technical people  

• Problem-solving skills are a must  

• Ability to meet deadlines 

You will have an advantage if you also have: 

• SSAS/SSRS/SSIS 

• Newer data/streaming platforms: Kafka, MSK, Snowflake, Aurora DB, SNS 

• AWS, AWS CLI management 

• MS Azure database management 

• MCSE/MCDBA/OCP  

• NET technologies  

• PowerShell  

• C# 

• Rubrik 

• TFS/GitHub 

 What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NICE  

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

Requisition ID:  6732
Reporting into: Manager, Cloud Database Engineering  
Role Type: Individual Contributor