So, what's the role all about?

Here at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.

We are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands-on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It’s likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role.

How will you make an impact? 

• Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production and actively manage the work backlog and develop reliability improvements.
• Lead investigations into root cause outages, performance, and cost issues.
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets
• Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor.
• Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.
• Developing bicep modules for monitoring infrastructure and deploy it.
• Optimize system performance, cost, and security through regular reviews and tuning.

Do you have what it takes?

• Must have 6+ years of experience in Site Reliability Engineering
• Excellent technical, analytical and troubleshooting skills
• Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
• Experience with Azure cloud
• Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.)
• Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
• Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
• Demonstrable experience of supporting live cloud services and platforms
• Expert in developing queries for dashboards and alerting for microservices.
• Expertise in developing custom metrics for microservices
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.
• Production experience with Kubernetes and containerization (AKS)
• Exposure to Azure DevOps pipelines is desirable (CI/CD)
• Strong experience in infrastructure as a code, design and implementation strategies.
• Experience with AI (tools) to automate and accelerate is a plus.
• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,
  • Good listener, able to identify and validate assumptions.
  • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.
  • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.
  • Multi-tasking and time-management to prioritise and switch between varied tasks.

• Significant experience in platform engineering, observability, and provisioning.
• Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning.
• Strong understanding of cyber security principles, governance, and compliance frameworks.
• Strong understanding and experience of cloud platforms, containerisation, and microservices architecture.
• Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level.
• Strong proficiency in technical scoping, architecture design, and integration of security tools and processes.
• Ability to translate business needs into scalable, user-centric cloud solutions.
• Excellent communication and collaboration skills, with a focus thought leadership and solution development.
• Experience in both operational and transformation roles or a clear working understanding of both perspectives.
• Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP

Tooling

• Kubernetes (Ideally AKS)
• Azure Devops Pipelines
• Elasticsearch and Cloud Observability Stacks
• IAC (Bicep/Terraform)
• Powershell / C#

Beneficial Certifications

• AZ 104
• AZ 305
• AZ 500
• AZ 700
• CKA

Requisition ID: 10820
Reporting into: Director, Engineering, 
Role Type: Individual Contributor

#LI-Hybrid 

Software Developer

So, what's the role all about?

Here at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.

We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the increasing demands of managing growing amounts of digital evidence.

We are looking for a talented Software Developer to join our team. You must:
●    Be able to communicate effectively, including via email, instant message, phone and video conferencing tools.
●    Be fierce in your pursuit of product quality.
●    Be an excellent problem solver with an active interest in the latest design and development tools and technologies.
●    Be knowledgeable and enthusiastic about process.

How will you make an impact?

●    Design, implementation and developer-level test of UI, server and interface components, using C# in multi-threaded, multi-server environments.
●    Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability.
●    Performing testing of your work, fixing defects and helping to resolve customer support cases.

Have you got what it takes?

●    Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code
●    Experience working in collaborative multidisciplinary teams
●    Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar
●    Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium
●    Solid understanding of the principles of network security, authentication and authorization
●    Experience of working with databases using Entity Framework
●    Good knowledge of SOLID principles
●    Experience creating RESTful APIs and ensuring API extensibility
●    Experience of SOA (service oriented architectures)

You will have an advantage if you also have:

●    Cloud experience (Azure)
●    Containers (docker, K8s)
●    Security best practice (OWASP top ten)
●    OpenIDConnect/Identity server
●    Micro service architecture
●    MS SQL Server
●    Azure DevOps, TeamCity
●    Infrastructure as Code (Bicep, ARM templates, Terraform)

Education

●    BSc in Computer Science/Software Engineering or equivalent

Requisition ID: 
Reporting into: Group Lead, Engineering.
Role Type: Individual Contributor.

#LI-Hybrid

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a talented professional services engineer to join our technology team. Primary focus will be on implementing the technical aspects of NICE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Championing supportability and delivering preventative actions on behalf of our customers is also key. 

NOTE – Successful candidates will need to have been in the UK for 5 years and eligible for obtaining NPPV3 + Security Clearance.

This role requires work from a Secure Room located in the Hedge End office of NICE (near Southampton) – 5 days per week.

How will you make an impact?  

• Implementing and supporting custom deployments and integration of various NICE product suites for clients.
• Working on non-standard configuration requests, manual database and file manipulations and other advanced system adjustments.
• Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Taking into account technical and commercial relationships with end users, partners and service providers.
• Accurately tracking effort on tasks - recognizing scope and effort variances early, evaluating impact and raising issues as appropriate.
• Using best practice methods, quality standards, and guidelines on all project phases.

Have you got what it takes?

• System/implementation engineering for complex data driven solutions
• Scripting (PowerShell / .Net / C#/Java, etc.)
• APIs (REST, SOAP) including interfacing with Postman or Fiddler
• Data handling, including RDBMS (MS SQL)
• Technical and analytical skills
• Windows server/client
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including:
• Listening, ability to identify and validate assumptions.
• Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
• Delivery of technical information (written and verbal) to customers of varying technical expertise and experience
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Multi-tasking and time-management to prioritize and switch between varied tasks

You will have an advantage if you also have:

• Programming (e.g. C#)
• .Net framework
• MS Azure Cloud technologies (or equivalent)
• Policing or criminal justice sector within an IT environment

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10770
Reporting into: Director, Cloud Operations

Role Type: Individual Contributor

NICE Public Safety & Justice

With over 3,000 customers and nearly 40 years of experience, NICE helps all types of public safety and criminal justice agencies (from emergency communications and law enforcement to the Crown Prosecution Service, Defence, and the Courts), digitally transform how they manage digital evidence and data from beginning to end, to service the truth faster.

NICE’s Evidencentral platform features an ecosystem of integrated technologies that brings data together to give a single view of the truth, enabling public safety and justice agencies to do what they do, better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire countries, NICE helps everyone work better together, so justice flows more smoothly, from incident to court.

Learn more at https://www.nicepublicsafety.com

So, what’s the role all about?

As a member of the Value Realisation Services team, you will be responsible for ensuring that customers fully realise the value of NICE’s cloud-based Evidencentral digital evidence management platform. You will achieve this by actively guiding them through business process transformation associated with the technology adoption process.  You will regularly monitor key metrics that demonstrate adoption and usage, whilst proactively identifying, prioritising and addressing any potential blockages that impact successful adoption and usage.

How will you make an impact?  

• Serve as the primary customer contact and advocate for the post-implementation customer journey for identified accounts.
• Build and execute an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, consumption reviews, roadmap reviews, and other communications as required.
• Runs regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NICE)
• Accountable for driving customer adoption, roll out and consumption by educating customers on how to internally promote the use of Evidencentral features, identifying and prioritising critical use cases and applying critical features, driving expansion, and monitoring consumption usage.
• Connect the customers Business Benefits Realisation to the vision they embraced when NICE solutions were selected.
• Drives customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage
• Identify blockers for adoption, roll out and consumption and find solutions by collaborating with clients and cross-functional Public Safety and Justice teams.
• Leverage internal subject matter experts to help customers optimise their investment, ensure program objectives are being met and measure the value of the solution to their organisations.
• Syncs and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts.
• Actively farm existing account base to identify upsell and cross-sell opportunities.
• Provide valuable account information and insight to sales team to fuel the sales engine, to help refine go-to-market approach, and thus influence both new sales and upsales.
• Manage the planning and delivery of Day 2 moves-adds-change projects with the customer.

Have you got what it takes?

• 5+ years’ experience in the policing or criminal justice sector within an IT environment, with proven knowledge of public safety information systems
• Operational Business Process Re-engineering or Business Analysis experience is essential.
• Proven track record of successfully building and nurturing relationships.
• Excellent organisational and multi-tasking skills, ability to remain calm under pressure and ‘think on one’s feet’, whilst managing multiple initiatives simultaneously.
• Comfortable dealing with complex customer relationships, decision making processes and competing agendas.
• Superior critical thinking, decision making and problem-solving skills.
• Exceptional interpersonal, listening, written and verbal communication skills are a must.
• Exceptional presentation skills and ability to create organised and thoughtful presentations.
• End-user application training experience is desirable.
• Ability and desire to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions.
• Work with minimal guidance and be comfortable working as part of a distributed team
• Be able to travel nationally with a few days’ notice.
• Degree in Information Technology, Computer Engineering or related field. However, suitable and demonstrable professional workplace experience will be equally considered.

NOTE – Successful candidates will need to be security checked to UK police level NPPV3 and National SC vetting standards. This requires that candidates have been resident in the UK for the previous 3 years. Candidates with existing vetting status are desirable.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Remote

 About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

Requisition ID: 6193
Reporting into: Manager, Cloud Operations UK

Role Type: Individual Contributor

Account Executive – Public Safety / 911

Territory: Western US, Colorado, Missouri, Washington, Utah, Minnesota 

Travel: ~50%

So, what’s the role all about?

This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.

Success in this role requires balancing high-activity territory execution with deep understanding of Public Safety workflows, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.

Key Responsibilities

Sales & Territory Execution

• Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.
• Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.
• Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.
• Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.
• Achieve quarterly and annual pipeline and revenue targets.

Public Safety & Customer Engagement

• Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.
• Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.
• Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.
• Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.

Solution & Technical Collaboration

• Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.
• Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.
• Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).
• Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.
• Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.

Partner & Internal Collaboration

• Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.
• Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.
• Participate in marketing campaigns, demos, and demand-generation initiatives.

Required Experience & Skills

• 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.
• Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.
• Proven success generating pipeline and closing deals in complex public-sector procurement environments.
• Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.
• Consultative selling approach with strong discovery, demonstration, and presentation skills.
• High-activity, disciplined sales execution with exceptional work ethic.
• Strong communication, technical aptitude, and creative problem-solving skills.
• Ability to influence senior decision-makers and build trust across multiple stakeholder groups.

Education

• BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).

Success Measures

• Weekly meeting creation and pipeline growth targets consistently achieved.
• Healthy, forecastable pipeline aligned to quarterly revenue goals.
• Successful execution of co-selling motions with partners.
• Positive feedback from customers, partners, and internal cross-functional teams.

What’s this role all about?

As a Professional Services Engineer supporting NICE Public Safety customers, you’ll be the primary technical lead responsible for installing and bringing complex solutions live in real-world environments. This is a hands-on, field-facing role where you’ll travel to customer sites (and also support remotely) to install, commission, upgrade, and cut over systems, making sure each deployment is stable, secure, and ready for production.

You’ll work across servers, networking, databases, and telephony, configuring hardware and virtualization platforms, installing Windows components and NICE applications, integrating with customer networks and PBX/CTI environments, and completing detailed Installation Test Procedures before go-live. Along the way, you’ll own troubleshooting and escalations, communicate clearly with customers and project managers, and finish each project with strong documentation, as-builts, and knowledge sharing that sets support teams up for long-term success

Job Requirements:

Roles and Responsibilities:

• The primary technical resource responsible for the successful installation of a customer solution. 
• Travel to remote sites for Installation, commissioning, upgrades and go-live cut-overs
• Remote installation of NICE application software
• Review orders for technical accuracy
• Obtain software and review relevant documentation prior to visiting customer sites.
• Assist the Project Manager and customer in verifying the customer site prerequisites are complete and site is ready for installation.

 Installation includes: 

• Configuring Servers (COTS and NICE). Build Virtualization Platform
•  Installation of H/W (boards, NIC Cards, Memory, etc.)
• Loading the necessary software on the equipment.
• Windows components update and service packs.
• Anti-virus and security software.
• Telephony integration software.
• NICE recording and monitoring solutions applications
• Connecting the equipment to the customer's network.
• Integrating with the customer’s telephony environment:
• Computer telephony software.
• Cable taps (troubleshooting with customer Involvement only).
• Perform implementation of software and hardware solutions, integrating with the customer’s network, PBX, and CTI equipment.
• Troubleshoot and resolve technical issues as they occur. Maintain ownership of issues that are escalated by working together with support personnel.
• During each phase the Implementation Engineer is expected to:
• The IE is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues
• Provide both Customer Sensitive and Internal NICE
• Status updates throughout the implementations in
• Coordination with the project manager. 
• Document action items remaining for both NICE and the
• Customer. Communicate effectively, troubleshoot and
• Resolve technical issues utilizing documentation,
• Knowledge base and peers.
• Complete detailed site documentation and as built at conclusion of installation. Documentation is handed off to support for customer maintenance and support.
• Complete all Installation Test Procedures (ITP) of all products prior to going into production.
• Provide all completed and signed ITP’s, Site Docs, and As-builts to PM at completion of project.
• Provide basic system administration training to technical users.
• Train personnel on technical aspect of NICE solutions/Knowledge Sharing.
• Add Learned Lessons to Knowledgebase and share with team.
• Remotely solve issues for various customers.
• Manage Time Reporting on daily basis and advising management of overtime hours for approval
• Update ticketing system with accurate information and close out “cases” in a timely manner.
• Must have the availability for extensive travel on a short notice basis and to work outside of a regular 8 hour (“8-5”) work day.   Working holidays, nights and weekends occur on a regular basis.
• Other roles and responsibilities may be assigned on an as needed basis

Education:

• 3 – 5 years field experience
• AS/BS in Computer Science, Electrical Engineering or related technical degree preferred or demonstrable extended experience of 10 years or apprentice in the telephony environment.
• Security + certification
• Certification A+ preferred
• Network Certification preferred
• H.P. Certification preferred
• MCSE Certification preferred
• Microsoft Certification Professional (MCP) preferred
• MSSQL and MySQL knowledge
• Certification in Cisco, Citrix and Telephony replayed products welcomed.
• Public Safety experience strongly preferred

 Skills:

• Excellent Verbal and written communications skills
• Exceptional customer service orientation and abilities especially in high pressure situations.
• Excellent follow-up and reporting ability (Customer reports, overtime billing etc.)
• Willingness to learn new technology and the corresponding upgrades and changes
• Excellent analytical and problem solving skills.
• Microsoft Word, Excel and Visio skills required.
• Windows Server 2008, 2012, 2016 and 2019
• MS SQL Server 2008, 2012, 2014, 2016, 2017
• MySQL
• Strong Networking and routing skills
• Firewalls
• XML and JSON
• MS Powershell scripting
• Wireshark
• IIS
• Active Directory/SSO
• SQL Encryption
• Data encryption with certificates
• MS IIS
• Serial RS-232 configuration and troubleshooting
• Audio CODEC understanding
• SIP VoIP and SIPREC
• ISDN, T1, Digital and Analog Telephony
• CISCO CUCM, AVAYA, Airbus Vesta, West Viper telephony.
• Log4Net Log file understanding

Experience:

• Must have a minimum of 3 years relevant implementation experience and providing high-level customer service. 
• Experience working directly with clients as a vendor or consultant
• Must include working at a various customer sites, not internal IT help-desk background.
• Must have experience in telephony, hardware and databases.
• Must have very strong PC knowledge and Microsoft, Network knowledge:  MCP or better preferred. 
• Hands-on hardware skills include ability to replace hard drives, connect/configure components, working knowledge of CPU, etc. HP Server Certified preferred.
• Some CTI/CDR knowledge, Experience with Voice over IP Strongly preferred.
• SQL Installation and Scripting required

Account Executive – Public Safety / 911

Territory: OH, MI, IN, WV, WI, IL, KY

Travel: ~50%

So, what’s the role all about?

This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.

Success in this role requires balancing high-activity territory execution with deep understanding of Public Safety workflows, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.

Key Responsibilities

Sales & Territory Execution

• Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.
• Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.
• Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.
• Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.
• Achieve quarterly and annual pipeline and revenue targets.

Public Safety & Customer Engagement

• Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.
• Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.
• Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.
• Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.

Solution & Technical Collaboration

• Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.
• Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.
• Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).
• Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.
• Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.

Partner & Internal Collaboration

• Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.
• Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.
• Participate in marketing campaigns, demos, and demand-generation initiatives.

Required Experience & Skills

• 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.
• Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.
• Proven success generating pipeline and closing deals in complex public-sector procurement environments.
• Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.
• Consultative selling approach with strong discovery, demonstration, and presentation skills.
• High-activity, disciplined sales execution with exceptional work ethic.
• Strong communication, technical aptitude, and creative problem-solving skills.
• Ability to influence senior decision-makers and build trust across multiple stakeholder groups.

Education

• BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).

Success Measures

• Weekly meeting creation and pipeline growth targets consistently achieved.
• Healthy, forecastable pipeline aligned to quarterly revenue goals.
• Successful execution of co-selling motions with partners.
• Positive feedback from customers, partners, and internal cross-functional teams.