So, what's the role all about? 

This is an exciting consulting position within the NiCE – Value Realisation Services (VRS) Organisation that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NICE solutions.  The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through Contact Center/CCaaS transformations.  As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions.  Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services.  

This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organisation.   

How will you have an impact? 

• Provides best practice guidance to ensure customer fully optimises their business process and maximises the full potential of the NiCE offered solution(s)  

• Designs change strategy across people, process & technology 

• Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects 

• Builds long-term relationships with customers, becoming a trusted advisor 

• Provides individual accountability toward assurance of customer value realisation 

• Identifies opportunities for additional engagements through service subscription renewals and business development 

Key Responsibilities:  

• Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement 

• Discover, identify and create business cases for value of the product portfolio 

• Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilisation of NiCE solutions across the enterprise 

• Lead complete, comprehensive organisational change management with customer during engagements 

• Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement 

• Manage consulting program with continuous alignment with entire product implementation program 

• Establish and monitor progress toward business success criteria for each product and BU 

• Map business case into action items and solution design 

• Align launch strategy with use case and value priorities 

• Secure buy-in from different stakeholders (Internal and External) 

• Provide input into technical project plan, overlaying VRS activities 

• Single point of communication for business case activity and value realisation 

• Hold all parties (customer included) accountable to agreed plan and pushes execution of action items 

• Expertly handle large scale customer engagements and the VRS Program with Customers 

• Provide expert guidance and deliver strong advisory best practice Project Management and consulting. 

• Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives 

• Develop repeat business opportunities via successful delivery, credibility and thought leadership 

• Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain 

Have you got what it takes? 

• Minimum of 5 years of experience in functions and industries in which NiCE provides services 

• Minimum 5 years of leadership experience in contact center environment preferred 

• Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred 

• Hands on experience of implementing AI/Digital products (such as Co-pilot) from a people and process perspective (such as understanding any Change Management, adoption or Value Realisation challenges).   

• Experience in business process improvement and Customer Success  

• Must have proven ability to independently and effectively handle Sr. Executive audience and stakeholders, provide thought leadership and gain strategic partnership 

• Led project teams and demonstrated operational performance improvements with significant benefit. 

• Demonstrated experience with leading organisational change, creating governance teams and center of excellence processes 

• Certification or demonstrated expertise in organisational change management 

• Multi-industry experience preferred  

• Excellent verbal, written communication and presentation skills are a must 

• Consulting firm or contact center BPO experience preferred. 

Education 

• Bachelor’s degree in a related discipline. 

• Six Sigma Certification or other Process Improvement Discipline preferred 

• Change Management certification preferred 

Miscellaneous: 

• Travel:  Must be willing to travel up to 30%. 

• Location: UK, Remote 

Requisition ID: 
Reporting into: Director, Business Consulting, VRS
Role Type: Individual Contributor

#LI-Remote

So, what’s the role all about? 

As a Sales Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions. 

You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations. 

How will you make an impact?  

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform 

• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths 

• Delivering technical enablement sessions, workshops, and hands-on labs 

• Assisting partners with JavaScript development, debugging, and flow-based logic 

• Supporting API usage and integrations as part of AI Agent implementations 

• Helping partners work effectively with context variables and conversation logic in Cognigy 

• Advising on webchat embedding and xApps using HTML, CSS, and JavaScript 

• Supporting partners during demos, proofs of concept, and key partner-led opportunities 

• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices 

• Translating product updates and new features into clear, partner-ready technical guidance 

Have you got what it takes?  

• Strong JavaScript coding and debugging skills, with the ability to support and unblock others 

• Experience working with APIs and integrations in real-world implementations 

• Practical experience using context variables and conversation logic within Cognigy 

• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps 

• A general developer mindset, with comfort solving problems through flow logic and/or code 

• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting 

• Ability to clearly explain technical concepts to both technical and non-technical audiences 

• Strong collaboration and communication skills across sales, product, and delivery teams 

Enablement-focused qualities: 

• A genuine passion for enablement and helping partners succeed independently 

• Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution 

• Comfort delivering technical enablement sessions, workshops, and hands-on labs 

• Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately 

• A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10464
Reporting into: Head of Sales Enablement, NiCE-Cognigy 
Role Type: Individual Contributor  

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a talented professional services engineer to join our technology team. Primary focus will be on implementing the technical aspects of NICE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Championing supportability and delivering preventative actions on behalf of our customers is also key. 

NOTE – Successful candidates will need to have been in the UK for 5 years and eligible for obtaining NPPV3 + Security Clearance.

This role requires work from a Secure Room located in the Hedge End office of NICE (near Southampton) – 5 days per week.

How will you make an impact?  

• Implementing and supporting custom deployments and integration of various NICE product suites for clients.
• Working on non-standard configuration requests, manual database and file manipulations and other advanced system adjustments.
• Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Taking into account technical and commercial relationships with end users, partners and service providers.
• Accurately tracking effort on tasks - recognizing scope and effort variances early, evaluating impact and raising issues as appropriate.
• Using best practice methods, quality standards, and guidelines on all project phases.

Have you got what it takes?

• System/implementation engineering for complex data driven solutions
• Scripting (PowerShell / .Net / C#/Java, etc.)
• APIs (REST, SOAP) including interfacing with Postman or Fiddler
• Data handling, including RDBMS (MS SQL)
• Technical and analytical skills
• Windows server/client
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including:
• Listening, ability to identify and validate assumptions.
• Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
• Delivery of technical information (written and verbal) to customers of varying technical expertise and experience
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Multi-tasking and time-management to prioritize and switch between varied tasks

You will have an advantage if you also have:

• Programming (e.g. C#)
• .Net framework
• MS Azure Cloud technologies (or equivalent)
• Policing or criminal justice sector within an IT environment

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10770
Reporting into: Director, Cloud Operations

Role Type: Individual Contributor

So, what’s the role all about?

As a Delivery Solutions Architect in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You’ll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows with a strong focus on Conversation Design.

How will you make an impact?

• Use case discovery
• Requirements engineering
• Create dialog flows and scripts
• Define intents and user journeys
• Lead conversation design workshops
• Develop assistant personas
• Deliver partner enablement activities

Have you got what it takes?

• 3+ years conversation/UX design
• Strong English communication skills
• Experience in multimodal user experience
• Understanding of NLU/NLP concepts
• Understanding of Large-Language-Models and prompting

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10290

Reporting into: Senior Director, Professional Services

Role Type: Individual Contributor

#LI-Remote

So, what’s the role about? 

As a Presales Solution Architect you will be at the centre of designing Agentic AI solutions integrated with Enterprise platforms across CcaaS, CRM, ERP and more. You will bridge business needs with technical realities by defining integrations, ensuring scalability/security, and leading teams through pre-sales design focusing heavily on AI, automation, and customer experience to meet business goals. You will also play a pivotal role in the handover between sales and service teams to ensure a flawless execution during the delivery phase of any customer project.

How will you make an impact? 

• Pre-Sales Leadership: Engage with clients, analyse requirements, create proposals, and present solutions, often involving RFPs/RFIs.  
• Solution Design: Architect end-to-end CCaaS systems, defining technology stacks, integrations (telephony, CRM, AI), data flows, and security.
• Technical Expertise: Deep knowledge of CCaaS platforms, AI/ML (Agent Assist, Bots, Analytics), and cloud services (Azure, AWS).
• Documentation & Standards: Develop solution blueprints, architectural documents, and ensure adherence to standards.
• Stakeholder & Team Collaboration: Work with sales, IT, product, and delivery teams ,and manage client relationships.
• Implementation Oversight: Guide development, manage migrations, provide technical leadership, and act as an escalation point.
• Innovation: Stay current with trends,  technology advancements, and act as a thought leader both internally and externally. 
   
  Have you got what it takes?
• Experience in architecture, solution design, and CCaaS technologies.
• Deep expertise in Conversational AI, Generative AI and Agentic solutions.
• Strong analytical, problem-solving, leadership, and communication skills.
• Ability to translate complex business needs into technical designs and ROI.
• Proficiency with Agile methodologies and enterprise governance.
• Familiarity with major CCaaS vendors, AI/ML, and integration patterns. 

Requisition ID: 9776.
Reporting into: Director, Solution Engineering.
Role Type: Individual Contributor

#LI-Remote

So, what's the role all about?

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
• Work hand-in-hand with Product Managers and Engineers, and  go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
• The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How will you make an impact?

• Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
• Convert business requirements into well-designed, high-performing AI agents.
• Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
• Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Have you got what it takes?

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
• An MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.

• Solid grasp of software development fundamentals, product management, and engineering workflows.
• You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
• Capable of bridging the gap between ambitious product vision and working AI agents.

• Experience with conversational design principles and customer experience strategy.
• Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
• Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.

• Sharp written and verbal communicator.
• Can distill complex technical detail into clear, actionable language for non-technical audiences.
• Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
• Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

What's in it for you?

• Get deeply involved in building and launching AI agents at the leading edge of the industry.
• Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
• Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
• Gain expertise that's in high demand and short supply across the market.

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

How will you make an impact?  

• AI Agent Design & Development
  • Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.
  • Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.
  • Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.
  • Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization.
• AI Agent Lifecycle Ownership
  • Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization.
  • Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.
  • Implement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.
  • Monitor agent performance and evolve agents to handle increasingly complex customer interactions.
• System Integration & Automation
  • Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.
  • Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.
  • Implement multi-step workflows that coordinate API calls across multiple systems of record.
  • Ensure secure, scalable, and reliable integrations across customer environments.
• Full Stack Solution Development
  • Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.
  • Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.
  • Create reusable components and frameworks that accelerate development of new AI agent capabilities.
  • Maintain and enhance demo environments and development environments used for solution innovation.
• Customer Solution Engineering
  • Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.
  • Translate business requirements into technical architectures and working solutions.
  • Build prototypes, proof-of-value implementations, and production-ready agent capabilities.
  • Act as a trusted technical advisor to both business and technology stakeholders.
• Product Innovation & Feedback
  • Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.
  • Prototype new capabilities that extend the NiCE AI platform.
  • Provide direct field insights that inform product roadmap and future platform capabilities.
  • Contribute reusable patterns, integrations, and architectures that improve future deployments.
• Technical Demonstration & Enablement
  • Design and build advanced technical demonstrations showcasing AI-driven customer experiences.
  • Develop reusable demo frameworks and environments that illustrate enterprise use cases.
  • Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.
  • Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.

Have you got what it takes?

• The AI Agent Engineer will work across several core technical domains:
  AI & Agent Systems
  • Large Language Models
  • Prompt engineering
  • Agent orchestration frameworks
  • Retrieval-augmented knowledge systems
  • Conversational AI architecture
  Full Stack Development
  • Backend services and APIs
  • Web and conversational interfaces
  • Integration layers
  • Data pipelines
  Enterprise Integrations
  • REST APIs and microservices
  • CRM and business system integrations
  • Knowledge systems and data stores
  • Identity and access management

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Role Type: Individual Contributor

NICE Public Safety & Justice

With over 3,000 customers and nearly 40 years of experience, NICE helps all types of public safety and criminal justice agencies (from emergency communications and law enforcement to the Crown Prosecution Service, Defence, and the Courts), digitally transform how they manage digital evidence and data from beginning to end, to service the truth faster.

NICE’s Evidencentral platform features an ecosystem of integrated technologies that brings data together to give a single view of the truth, enabling public safety and justice agencies to do what they do, better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire countries, NICE helps everyone work better together, so justice flows more smoothly, from incident to court.

Learn more at https://www.nicepublicsafety.com

So, what’s the role all about?

As a member of the Value Realisation Services team, you will be responsible for ensuring that customers fully realise the value of NICE’s cloud-based Evidencentral digital evidence management platform. You will achieve this by actively guiding them through business process transformation associated with the technology adoption process.  You will regularly monitor key metrics that demonstrate adoption and usage, whilst proactively identifying, prioritising and addressing any potential blockages that impact successful adoption and usage.

How will you make an impact?  

• Serve as the primary customer contact and advocate for the post-implementation customer journey for identified accounts.
• Build and execute an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, consumption reviews, roadmap reviews, and other communications as required.
• Runs regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NICE)
• Accountable for driving customer adoption, roll out and consumption by educating customers on how to internally promote the use of Evidencentral features, identifying and prioritising critical use cases and applying critical features, driving expansion, and monitoring consumption usage.
• Connect the customers Business Benefits Realisation to the vision they embraced when NICE solutions were selected.
• Drives customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage
• Identify blockers for adoption, roll out and consumption and find solutions by collaborating with clients and cross-functional Public Safety and Justice teams.
• Leverage internal subject matter experts to help customers optimise their investment, ensure program objectives are being met and measure the value of the solution to their organisations.
• Syncs and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts.
• Actively farm existing account base to identify upsell and cross-sell opportunities.
• Provide valuable account information and insight to sales team to fuel the sales engine, to help refine go-to-market approach, and thus influence both new sales and upsales.
• Manage the planning and delivery of Day 2 moves-adds-change projects with the customer.

Have you got what it takes?

• 5+ years’ experience in the policing or criminal justice sector within an IT environment, with proven knowledge of public safety information systems
• Operational Business Process Re-engineering or Business Analysis experience is essential.
• Proven track record of successfully building and nurturing relationships.
• Excellent organisational and multi-tasking skills, ability to remain calm under pressure and ‘think on one’s feet’, whilst managing multiple initiatives simultaneously.
• Comfortable dealing with complex customer relationships, decision making processes and competing agendas.
• Superior critical thinking, decision making and problem-solving skills.
• Exceptional interpersonal, listening, written and verbal communication skills are a must.
• Exceptional presentation skills and ability to create organised and thoughtful presentations.
• End-user application training experience is desirable.
• Ability and desire to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions.
• Work with minimal guidance and be comfortable working as part of a distributed team
• Be able to travel nationally with a few days’ notice.
• Degree in Information Technology, Computer Engineering or related field. However, suitable and demonstrable professional workplace experience will be equally considered.

NOTE – Successful candidates will need to be security checked to UK police level NPPV3 and National SC vetting standards. This requires that candidates have been resident in the UK for the previous 3 years. Candidates with existing vetting status are desirable.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Remote

 About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

Requisition ID: 6193
Reporting into: Manager, Cloud Operations UK

Role Type: Individual Contributor

So, what’s the role all about?

The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation.

Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away, not just respond to alerts.

How will you make an impact?

Incident Response & Operations

• Act as a primary or escalation responder in a 24x7 on‑call rotation
• Lead or support Major Incident (MI) response, including triage, mitigation, and resolution
• Coordinate across Engineering, Infrastructure, Security, and Product teams
• Execute and improve runbooks, playbooks, and escalation paths
• Drive blameless post‑incident reviews (PIRs) and track corrective actions

Monitoring, Alerting & Observability

• Own service health monitoring across infrastructure, applications, and dependencies
• Design and maintain alerting strategies that align with SLIs/SLOs
• Reduce alert fatigue through signal‑to‑noise improvements
• Build dashboards using tools such as:
• Grafana
• Prometheus
• Datadog / Splunk / CloudWatch

Reliability Engineering & Automation

• Automate repetitive operational tasks to reduce manual toil
• Improve mean time to detect (MTTD) and mean time to resolve (MTTR)
• Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
• Implement self‑healing and auto‑remediation where possible
• Partner with engineering teams to improve system design for reliability

Platform & Infrastructure Support

• Support and troubleshoot:
• Linux‑based systems
• Cloud platforms (AWS, Azure, GCP)
• Kubernetes / containerized environments
• Assist with capacity planning and availability reviews
• Ensure operational readiness for production releases

Have you got what it takes?

Technical

• Strong Linux systems administration
• Experience with incident management and production support
• Familiarity with:
• Cloud infrastructure (AWS preferred)
• Containers & orchestration (Docker, Kubernetes)
• Monitoring/alerting platforms
• Scripting or programming experience in Python, Bash, Go, or similar
• Understanding of networking fundamentals (DNS, TCP/IP, load balancing)

Operational

• Experience working in 24x7 NOC or production operations environments
• Ability to handle high‑pressure incidents calmly and effectively
• Strong written and verbal communication for incident coordination
• Comfort working from runbooks—but improving them when they fall short

Preferred / Differentiators

• Experience defining or operating to SLOs / SLIs
• Prior migration from traditional NOC → SRE model
• Infrastructure as Code experience (Terraform, Ansible, etc.)
• Exposure to security, compliance, or regulated environments

Requisition ID: 10579.

Reporting into: Manager, Network Operations.

Role Type: Individual Contributor.

#LI-Remote

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

 So, what’s the role all about?

The Senior Professional Services Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around Nice CXone products, the contact centre industry, and other contact centre ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.

This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring Nice CXone products based on best practices and customer requirements, coordinating inter-departmental activities within Nice CXone, tracking time and status within Nice CXone systems, and other tasks related to the success of his or her engagement.

How will you make an impact?  

This position is responsible for consultative performance in all areas related to Nice CXone solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact centre environments.

Financial Responsibility

​As a billable and customer-facing role, this position has significant financial impact on Nice CXone:

• The Professional Services Engineer’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Professional Services Engineer’s to deploy a customer has a direct impact on Nice CXone's ability to begin recognizing revenue for new customers. Ensure deployments are completed timely, accurately, and according to customer's contract.
• The Professional Services Engineer’s ability to satisfy his or her customers has a direct impact on the customer's likelihood of loyalty and increased business.
• The Professional Services Engineer’s ability to keep commitments, to hold him - or herself accountable and to handle delicate situations appropriately is critical to minimizing Nice CXone's exposure to liability.
• Ensure that adjustments made to customer's account are completed in accordance with the Company's Adjustment Policy.

Have you got what it takes?

• Provide senior-level technical configuration and, in some cases, programming as required.
• Provide process, data and object modelling in a variety of application and database environments.
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Provide technical architecture leadership, analysis, design, development, and enhancement.
• Maintain senior-level expertise and currency in industry leading contact centre technologies.

Project

• Serve in a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.
• Develop costing proposals for projects, perform risk analysis, and manage change control.
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.

Business

• Present a professional image in conduct, attitude, and attire.
• Assist with the development of client information management standards and evaluation of technology trends.
• Contribute to business area assessment, user needs analysis and business systems design.

Supervisory

• Supervise during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to your project team.
• Supervise and mentor all intermediate and junior level Nice CXone staff working on other projects under your area of responsibility.
• Always follow the company Code of Ethics and Nice CXone policies and procedures.

Communicate in an effective and professional way with customers in and outside of Nice CXone

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

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About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

Requisition ID: 10308

Reporting into: Manager, Professional Services CX
Role Type: Individual Contributor

So, what’s the role about?  

As a Portfolio Presales Solution Architect, you will be at the centre of designing Customer Experience solutions across the NiCE portfolio integrated with Enterprise platforms across CRM, ERP and more. You will bridge business needs with technical realities by defining integrations, ensuring scalability/security, and leading teams through pre-sales design focusing heavily on AI, automation, and customer experience to meet business goals. You will also play a pivotal role in the handover between sales and service teams to ensure a flawless execution during the delivery phase of any customer project. 

How will you make an impact?  

• Pre-Sales Leadership: Engage with clients, analyse requirements, create proposals, and present solutions, often involving RFPs/RFIs.  
• Solution Design: Architect end-to-end CX/CCaaS systems, map current state to target architectures, defining technology stacks, integrations (telephony, CRM, AI), data flows, and security.
• Documentation & Standards: Develop solution blueprints, architectural documents, integration maps, security models, data flows, reference architectures, BoMs and ensure adherence to standards.
• Stakeholder & Team Collaboration: Work with sales, IT, product, and delivery teams, and manage client relationships.
• Implementation Oversight: Guide development, manage migrations, provide technical leadership, and act as an escalation point.
• Innovation: Stay current with trends, technology advancements, and act as a thought leader both internally and externally.   

Have you got what it takes? 

• Experience in pre‑sales solution architecture or enterprise architecture for cloud/SaaS solutions.
• Deep Technical expertise in CX/CCaaS (e.g., NICE CXone or comparable), AI/automation platforms (e.g., Cognigy or equivalent) and CRM/ITSM/ERP integrations.
• Experience solutioning integrations between CX/CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands-on design/build
• Fluency with identity provisioning (SSO: SAML/OIDC; SCIM), API design, eventdriven integration, and secured data movement. 
• Solid knowledge in AWS/Azure/GCP; understanding of networking, resiliency, observability and cost drivers.
• Strong analytical, problem-solving, leadership communication skills and the ability to translate business and technical requirements into platform designs
• Ability to translate complex business needs into technical designs and ROI.
• Proficiency with Agile methodologies and enterprise governance.
• Expertise Detailed knowledge in enterprise security and compliance (ISO 27001, SOC 2, GDPR), including data residency, encryption (at rest/in transit), and key management; supporting public sector/regulated requirements and partnering on risk assessments to drive clear, defensible architecture decisions. 

Requisition ID: 10351

Reporting into: Manager, Portfolio Presales

Job type: Individual contributor.

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So, what’s the role all about?

NICE Actimize is currently seeking a dynamic individual with high energy and drive to join our team as a Presales/Solutions Consultant - This is an incredible opportunity if you're someone who has experience within Financial Crime/Services and you'd like to embark upon a career in Presales. The role will require you to travel to customer sites as required & you'll spend time with the team in London once a week, but you don't need to live in London to be suitable for this role.

NICE Actimize, the industry's largest and broadest provider of financial crime, anti-money laundering, enterprise fraud and compliance solutions is the leader in Autonomous Financial Crime Management. NICE Actimize drives the Autonomous journey with ActOne for investigation and case management, as well as X-Sight, a cloud-based Financial Crime Risk Management Platform-as-a-Service. NICE Actimize AML solutions are acknowledged for technology leadership and expertise in AI, machine learning and intelligent automation.

How will you make an impact?

As a Presales engineer, you will;

• Provide key subject matter expertise within financial crime and compliance.
• Engage with NICE Actimize’s prospects and clients to understand technical and functional requirements, from both current and aspirational perspectives
• Position solutions for specific prospect requirements, and articulate how value and business benefits can be achieved
• Explain features and benefits of the NICE Actimize solutions in comparison to competitive products
• Deliver product presentations to technical and management personnel, and bring Actimize’s differentiation to life through the medium of a demo
• Develop relationships with prospects and customers
• Communicate with sales and product management regarding customer needs
• Lead Proof of Concept engagements, working with the client, sales, and technical presales
• Completing RFI/RFPs; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction
• Participate in trade shows, seminars and other industry events.

Have you got what it takes?

• Experience in a client facing role within the financial services, financial software or enterprise software industries and/or a relevant degree and level of technical aptitude
• Ideally, an understanding of the financial crime landscape
• Excellent verbal, written, and interpersonal communication skills
• Proven ability to quickly and deeply learn new technologies and clearly communicate their value proposition
• A curious mind – You’ll need to solve problems to drive business success and revenue
• Consultative and confident, with an ability to thrive in a fast paced, dynamic environment
• Experience in gathering requirements, documenting business needs and presenting solutions to a senior audience
• Must be willing to travel to customer sites 40%+

What’s in it for you?

Here's what you'll gain by joining the team 

• Detailed knowledge of fraud, financial crimes and compliance industry
• Full training & enablement on our Actimize financial crime products.
• Good insight into business value and business case driven solutions
• Confidence in AI (NLP, Analytics & Decisioning, Automation, Machine Learning, etc)
• Good understanding of statistical data modelling concepts
• Experience in enterprise-wide case management

About NICE Actimize

NICE Actimize is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At NICE Actimize, we recognize that all employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive packages and rewarding career opportunities. Come share, grow, and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization. 

Requisition ID:
Reporting into: Director, Portfolio Presales, Actimize
Role Type: Individual Contributor 

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So, what’s the role all about?

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications

How will you make an impact?

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Have you got what it takes?

• 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.

You will have an advantage if you also have:

• Handson experience of working with large Kubernetes Cluster. Certification will be an added plus.
• Working experience of Grafana Observability Suite (Loki, Mimir, Tempo).
• Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck. 
• Familiarity with configuration management tools like Ansible, Puppet, or Chef.
• Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent.

Personal attributes:

• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• Team player - ability to work well in a close team environment.
• Fast learner with ability to educate her/himself on relevant technologies
• Ability to multitask and prioritize work
• Ability to remain focused and calm under pressure

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9476.

Reporting into: Director, Network Operations.

Role Type: Individual Contributor.

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