So, what's the role all about?

We are seeking a Portfolio Sales Engineering Manager to lead a high-performing pre-sales organization with a strong focus on Agentic AI and AI-powered Customer Experience (CX) solutions across the NICE portfolio.  This is a leadership role responsible for shaping how autonomous agents, copilots, and AI-driven CX workflows are positioned, demonstrated, and delivered to enterprise customers across Western & Northern Europe.

You will lead and develop a team of Portfolio Sales Engineers, partner closely with Sales and Product leadership, act as a trusted advisor to customers and effectively articulate the value of NiCE solutions with both business and technical audiences.

How You Will Make an Impact

The Portfolio Sales Engineering Manager is a confident storyteller and hands-on leader with a strong background in solution selling and enterprise software. You will lead by example, eliminate sales obstacles through creative and adaptive approaches, and ensure consistent technical excellence across complex sales opportunities.

This role is ideal for someone who enjoys balancing people leadership, portfolio ownership and direct customer engagement, and who has a strong technical foundation with a customer-first mindset.

• Lead and manage with vision and hands-on expertise across Agentic Experience Autonomation, Workforce Empowerment and CX Engagement Orchestration solutions to deliver exceptional experiences for customers, partners, and prospects.
• Motivate and coach by example, actively engaging in strategic and high-value opportunities
• Lead the technical aspects of the sales process across discovery, solution design, demonstrations, and validation
• Ensure customer business challenges are clearly understood and mapped to value-driven NiCE portfolio solutions
• Own and elevate the technical sales motion for complex, enterprise AI opportunities.
• Act as an executive-level storyteller, translating customer business outcomes into compelling AI-driven solution narratives.
• Coach and mentor pre-sales teams to operate confidently at both strategic and technical depth.
• Provide timely and high-quality support for RFIs, RFPs, and customer technical inquiries
• Guide proof of concepts (POCs) including success criteria, AI evaluation metrics, and value realization.
• Build strong relationships with customers, partners, and internal stakeholders
• Provide structured feedback to Product and R&D based on customer and market insights to influence the product roadmap

Have you got what it takes?

• Proven leadership experience in pre-sales, solution consulting, or technical sales within enterprise software or SaaS.
• Strong hands-on experience with Conversational AI, Agent Assist, digital agents, or AI-driven CX platforms.
• Deep understanding of AI concepts such as intent recognition, dialog management, NLP/LLMs, automation workflows, and model performance KPIs.
• Exceptional storytelling and presentation skills with executive credibility.
• Ability to translate abstract AI capabilities into concrete, business-driven outcomes.
• Comfortable operating across C-level, technical architects, and operational leaders.
• Experience managing multiple complex opportunities concurrently.

Nice to Have

• Experience with CCaaS, contact centre platforms, or customer engagement technologies.
• Exposure to LLM-based solutions, prompt engineering, and responsible AI frameworks.
• Cloud platform experience (AWS, Azure, Google Cloud).
• Experience working with regulated industries such as Financial Services, Insurance, Telco, or Healthcare.
• Previous experience operating in a European or global pre-sales organisation.

Why NiCE?

NiCE is a global leader in AI-powered customer experience, operating thousands of AI-driven customer journeys every day at enterprise scale. This role offers a unique opportunity to influence how Agentic AI is adopted, trusted, and scaled across Europe, while building and leading one of the most advanced AI pre-sales teams in the industry.

Requisition ID: 10676
Reporting into: Director, Portfolio Presales
Role Type: Manager

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So, what’s the role about?  

As a Portfolio Presales Solution Architect, you will be at the centre of designing Customer Experience solutions across the NiCE portfolio integrated with Enterprise platforms across CRM, ERP and more. You will bridge business needs with technical realities by defining integrations, ensuring scalability/security, and leading teams through pre-sales design focusing heavily on AI, automation, and customer experience to meet business goals. You will also play a pivotal role in the handover between sales and service teams to ensure a flawless execution during the delivery phase of any customer project. 

How will you make an impact?  

• Pre-Sales Leadership: Engage with clients, analyse requirements, create proposals, and present solutions, often involving RFPs/RFIs.  
• Solution Design: Architect end-to-end CX/CCaaS systems, map current state to target architectures, defining technology stacks, integrations (telephony, CRM, AI), data flows, and security.
• Documentation & Standards: Develop solution blueprints, architectural documents, integration maps, security models, data flows, reference architectures, BoMs and ensure adherence to standards.
• Stakeholder & Team Collaboration: Work with sales, IT, product, and delivery teams, and manage client relationships.
• Implementation Oversight: Guide development, manage migrations, provide technical leadership, and act as an escalation point.
• Innovation: Stay current with trends, technology advancements, and act as a thought leader both internally and externally.   

Have you got what it takes? 

• Experience in pre‑sales solution architecture or enterprise architecture for cloud/SaaS solutions.
• Deep Technical expertise in CX/CCaaS (e.g., NICE CXone or comparable), AI/automation platforms (e.g., Cognigy or equivalent) and CRM/ITSM/ERP integrations.
• Experience solutioning integrations between CX/CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands-on design/build
• Fluency with identity provisioning (SSO: SAML/OIDC; SCIM), API design, eventdriven integration, and secured data movement. 
• Solid knowledge in AWS/Azure/GCP; understanding of networking, resiliency, observability and cost drivers.
• Strong analytical, problem-solving, leadership communication skills and the ability to translate business and technical requirements into platform designs
• Ability to translate complex business needs into technical designs and ROI.
• Proficiency with Agile methodologies and enterprise governance.
• Expertise Detailed knowledge in enterprise security and compliance (ISO 27001, SOC 2, GDPR), including data residency, encryption (at rest/in transit), and key management; supporting public sector/regulated requirements and partnering on risk assessments to drive clear, defensible architecture decisions. 

Requisition ID: 10351

Reporting into: Manager, Portfolio Presales

Job type: Individual contributor.

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