So, what's the role all about? 

We’re looking for a German‑speaking Sales Development Representative (SDR) to join our high‑performing EMEA Sales Development team, supporting growth across the DACH region (Germany, Austria, Switzerland). 

In 2026, our SDR organisation is focused strongly on driving pipeline for NICE’s AI‑first solutions, with a primary emphasis on Cognigy— a recognised leader in Conversational and Generative AI across Europe. You’ll be the first point of contact for potential customers, introducing NICE’s AI‑powered technologies, uncovering their needs, and booking qualified discovery calls for our Account Executives (AEs). 

Working across a mix of inbound and outbound activity, you’ll research accounts, identify key stakeholders, and craft thoughtful outreach that opens doors and creates genuine sales opportunities. 

You’ll build expertise in the DACH market, develop personalised engagement strategies, and shape early‑stage conversations that convert into real pipeline. 

From day one, you’ll be supported by experienced mentors, structured training, and a team committed to your long-term success. 

How will you make an impact? 

• Drive high‑quality pipeline for NICE’s AI‑first product suite, particularly Cognigy’s conversational and generative AI capabilities. 

• Identify, contact, and engage key decision‑makers through multi‑touch outreach (email, phone, social, video). 

• Execute a balance of strategic outbound prospecting and inbound lead follow‑up to maximise pipeline generation. 

• Understand customer pain points and articulate how NICE + Cognigy deliver measurable value. 

• Build high‑quality discovery opportunities for AEs and ensure smooth, informed handoffs. 

• Document all activities, insights, and interactions accurately and consistently in Salesforce. 

• Meet or exceed monthly goals for discovery calls, qualified opportunities, and outbound productivity. 

• Collaborate with AEs, Marketing, and regional stakeholders to refine targeting and improve conversion. 

• Continuously develop knowledge of AI, automation, CX technology, and competitive positioning in the DACH market. 

• Use AI‑enhanced prospecting tools to increase efficiency, relevance, and impact. 

Have you got what it takes? 

• Fluent German and strong English communication skills. 

• Confident communicator, especially when engaging senior stakeholders. 

• Strong curiosity and the ability to uncover real needs through discovery. 

• Proactive, self‑motivated, and organised, with great time‑management skills. 

• Comfortable using CRM tools; Salesforce experience is a plus. 

• Driven by results, eager to grow, and excited about working in an AI‑driven sales environment. 

You’ll have an advantage if you also have: 

• Experience with Outreach, LinkedIn Sales Navigator, or similar prospecting tools. 

• Interest in or exposure to Conversational AI, automation, or CX technology. 

• Prior SDR, BDR, inside sales, or prospecting experience in SaaS or technology. 

What’s in it for you? 

This is a chance to build a career at the heart of Europe’s AI revolution. You’ll gain: 

• Hands‑on experience selling one of Europe’s most recognised AI platforms (Cognigy) 

• Deep understanding of conversational and generative AI use cases 

• A highly transferable and in‑demand skillset 

• Ongoing coaching, sales development training, and access to global best practices 

You’ll be part of a global team that celebrates growth, innovation, and bold ideas. 

Enjoy NICE‑FLEX! 

We operate a hybrid working model designed for productivity and balance: 

• 2 office days per week in Berlin for collaboration, teamwork, and face‑to‑face connection 

• 3 remote days for focus, flexibility, and personal efficiency 

Office days priorities collaboration, ideation, learning, and creating a vibrant team environment. 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9834

Reporting into: Director - Sales Development 

Job type: Individual contributor.

#LI-Hybrid

So, what's the role all about? 

We’re looking for a German‑speaking Sales Development Representative (SDR) to join our high‑performing EMEA Sales Development team, supporting growth across the DACH region (Germany, Austria, Switzerland). 

In 2026, our SDR organisation is focused strongly on driving pipeline for NICE’s AI‑first solutions, with a primary emphasis on Cognigy— a recognised leader in Conversational and Generative AI across Europe. You’ll be the first point of contact for potential customers, introducing NICE’s AI‑powered technologies, uncovering their needs, and booking qualified discovery calls for our Account Executives (AEs). 

Working across a mix of inbound and outbound activity, you’ll research accounts, identify key stakeholders, and craft thoughtful outreach that opens doors and creates genuine sales opportunities. 

You’ll build expertise in the DACH market, develop personalised engagement strategies, and shape early‑stage conversations that convert into real pipeline. 

From day one, you’ll be supported by experienced mentors, structured training, and a team committed to your long-term success. 

How will you make an impact? 

• Drive high‑quality pipeline for NICE’s AI‑first product suite, particularly Cognigy’s conversational and generative AI capabilities. 

• Identify, contact, and engage key decision‑makers through multi‑touch outreach (email, phone, social, video). 

• Execute a balance of strategic outbound prospecting and inbound lead follow‑up to maximise pipeline generation. 

• Understand customer pain points and articulate how NICE + Cognigy deliver measurable value. 

• Build high‑quality discovery opportunities for AEs and ensure smooth, informed handoffs. 

• Document all activities, insights, and interactions accurately and consistently in Salesforce. 

• Meet or exceed monthly goals for discovery calls, qualified opportunities, and outbound productivity. 

• Collaborate with AEs, Marketing, and regional stakeholders to refine targeting and improve conversion. 

• Continuously develop knowledge of AI, automation, CX technology, and competitive positioning in the DACH market. 

• Use AI‑enhanced prospecting tools to increase efficiency, relevance, and impact. 

Have you got what it takes? 

• Fluent German and strong English communication skills. 

• Confident communicator, especially when engaging senior stakeholders. 

• Strong curiosity and the ability to uncover real needs through discovery. 

• Proactive, self‑motivated, and organised, with great time‑management skills. 

• Comfortable using CRM tools; Salesforce experience is a plus. 

• Driven by results, eager to grow, and excited about working in an AI‑driven sales environment. 

You’ll have an advantage if you also have: 

• Experience with Outreach, LinkedIn Sales Navigator, or similar prospecting tools. 

• Interest in or exposure to Conversational AI, automation, or CX technology. 

• Prior SDR, BDR, inside sales, or prospecting experience in SaaS or technology. 

What’s in it for you? 

This is a chance to build a career at the heart of Europe’s AI revolution. You’ll gain: 

• Hands‑on experience selling one of Europe’s most recognised AI platforms (Cognigy) 

• Deep understanding of conversational and generative AI use cases 

• A highly transferable and in‑demand skillset 

• Ongoing coaching, sales development training, and access to global best practices 

You’ll be part of a global team that celebrates growth, innovation, and bold ideas. 

Enjoy NICE‑FLEX! 

We operate a hybrid working model designed for productivity and balance: 

• 2 office days per week in Berlin for collaboration, teamwork, and face‑to‑face connection 

• 3 remote days for focus, flexibility, and personal efficiency 

Office days prioritise collaboration, ideation, learning, and creating a vibrant team environment. 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9834

Reporting into: Director - Sales Development 

Job type: Individual contributor.

#LI-Hybrid

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

So, what’s the role all about? 

As a Sales Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions. 

You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations. 

How will you make an impact?  

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform 

• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths 

• Delivering technical enablement sessions, workshops, and hands-on labs 

• Assisting partners with JavaScript development, debugging, and flow-based logic 

• Supporting API usage and integrations as part of AI Agent implementations 

• Helping partners work effectively with context variables and conversation logic in Cognigy 

• Advising on webchat embedding and xApps using HTML, CSS, and JavaScript 

• Supporting partners during demos, proofs of concept, and key partner-led opportunities 

• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices 

• Translating product updates and new features into clear, partner-ready technical guidance 

Have you got what it takes?  

• Strong JavaScript coding and debugging skills, with the ability to support and unblock others 

• Experience working with APIs and integrations in real-world implementations 

• Practical experience using context variables and conversation logic within Cognigy 

• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps 

• A general developer mindset, with comfort solving problems through flow logic and/or code 

• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting 

• Ability to clearly explain technical concepts to both technical and non-technical audiences 

• Strong collaboration and communication skills across sales, product, and delivery teams 

Enablement-focused qualities: 

• A genuine passion for enablement and helping partners succeed independently 

• Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution 

• Comfort delivering technical enablement sessions, workshops, and hands-on labs 

• Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately 

• A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10464
Reporting into: Head of Sales Enablement, NiCE-Cognigy 
Role Type: Individual Contributor  

Overview

NiCE is seeking a Senior Public Relations Manager to lead US public relations strategy and execution, with the ultimate goal of increasing NiCE’s brand visibility and leadership position in the US market through a strategic mix of earned, owned, and paid media.

This role owns day‑to‑day and long‑term PR efforts in the US, shaping how NiCE’s innovation, AI leadership, and customer experience vision are understood by media, analysts, customers, and industry influencers. The ideal candidate is a strategic, hands‑on communicator who can translate complex technology into clear market narratives and operate confidently with senior executives and cross‑functional partners.

Key Responsibilities

1. US PR Strategy & Execution

• Develop and execute comprehensive PR strategies tailored to the US market, aligned with NiCE’s global brand and corporate communications strategy.
• Drive proactive storytelling to increase awareness, credibility, and thought leadership for NiCE in the US.
• Identify priority narratives, moments, and campaigns that elevate NiCE’s leadership in AI‑driven customer experience.
• Ensure consistent, high‑quality execution across earned, owned, and paid media initiatives.

2. Agency & Stakeholder Management

• Manage day‑to‑day relationships with US PR agencies, freelancers, and external partners.
• Provide strategic direction, oversight, and feedback to ensure high‑impact results and on‑message execution.
• Oversee agency deliverables, timelines, and performance against visibility and awareness goals.
• Serve as a primary PR partner to US‑based internal stakeholders, including marketing, product marketing, and leadership teams.
• Confidently interface with senior executives, providing clear counsel, messaging guidance, and preparation for media and visibility opportunities.

3. Content Development & Storytelling

• Lead development of US‑focused PR content, including press releases, media pitches, bylines, and campaign narratives.
• Support executive messaging, thought leadership content, and leadership positioning across channels.
• Adapt global content and announcements to ensure relevance and impact for US audiences.
• Partner with marketing and digital teams to amplify PR narratives through owned and paid channels where appropriate.

4. Media Relations & Executive Visibility

• Build and maintain strong relationships with US business, technology, AI, and CX media.
• Identify and secure high‑value media opportunities that advance NiCE’s visibility and market positioning.
• Coordinate media interviews, briefings, and visibility opportunities for NiCE executives.
• Monitor US media coverage and sentiment; provide analysis and reporting to internal stakeholders.

5. Speaking Opportunities & Strategic Visibility Moments

• Work with agencies to identify and secure strategic speaking opportunities for NiCE executives at priority US events.
• Support executive preparation, messaging, and positioning tied to visibility moments.
• Collaborate with marketing and events teams to ensure PR visibility is maximized before, during, and after key moments.

6. Global Collaboration & Special Projects

• Collaborate closely with global and regional PR leads to ensure message consistency and alignment.
• Support integrated campaigns, major announcements, and strategic communications initiatives.
• Assist with additional PR, communications, and cross‑functional projects as needed.

Qualifications

• 7–10+ years of experience in public relations, corporate communications, or technology PR.
• Experience supporting communications for enterprise technology, SaaS, AI, or cloud platforms.
• Proven track record driving brand exposure around technology innovation.
• Exceptional writing and messaging development skills.
• Experience working cross-functionally with product marketing, executives, and global teams.
• Ability to manage multiple high-priority initiatives in a fast-paced environment.

Preferred Experience

• 7–10+ years of experience in public relations, corporate communications, or technology PR.
• Experience driving brand visibility and thought leadership in the US market.
• Strong background in enterprise technology, SaaS, AI, or related industries.
• Exceptional writing, messaging development, and storytelling skills.
• Proven ability to manage agencies and multiple stakeholders in a fast‑paced environment.

So, what’s the role all about?

We are seeking a strategic and execution-focused Director of Sales and Pre-Sales Onboarding to design, build, and scale world-class onboarding programs across our global go-to-market organization. This leader will own the onboarding experience for all Sales and Pre-Sales roles, ensuring new hires ramp quickly, build confidence, and deliver value to customers from day one. 

This role will partner closely with Sales, Pre-Sales, Product, and Marketing, leadership to create structured, role-based learning journeys that align to business priorities and measurable performance outcomes. The Director will lead a small but high-impact team responsible for delivering onboarding at scale and continuously improving the learning experience. 

How will you make an impact?  

Global Onboarding Strategy 

• Develop and execute a global onboarding strategy aligned to company growth, revenue, and customer experience objectives. 
• Build scalable, role-based onboarding programs for Sales and Pre-Sales that accelerate productivity and reduce time to ramp. 
• Ensure onboarding aligns to our Agentic AI, automation, and customer experience vision and prepares teams for real-world customer conversations. 

Learning Path and Curriculum Ownership 

• Own the design and continuous evolution of structured learning paths for all Sales and Pre-Sales roles. 
• Define clear capability frameworks, skills progression, and role-based certification milestones. 
• Ensure content balances product knowledge, business value storytelling, technical depth, and customer outcomes. 
• Partner with Product and Marketing to incorporate new releases, competitive positioning, and use cases into onboarding journeys. 

Team Leadership and Development 

• Lead, mentor, and grow a high-performing onboarding team of 2–4 professionals responsible for curriculum design, content creation, and program delivery. 
• Establish clear priorities, operating rhythms, and accountability aligned to business outcomes. 
• Foster a culture of innovation, collaboration, and continuous improvement. 

Content and Experience Development 

• Oversee the creation of scalable onboarding content including digital learning, hands-on labs, simulations, and real-world scenarios. 
• Drive immersive, experiential learning that builds confidence and practical application. 
• Ensure consistency and quality across global onboarding experiences. 

Measurement and Business Impact 

• Define and track onboarding success metrics including time to productivity, quota attainment, deal support readiness, and certification completion. 
• Build dashboards and reporting frameworks to demonstrate business impact and ROI. 
• Continuously optimize onboarding based on data, feedback, and performance insights. 

Cross-Functional Collaboration 

• Act as a trusted partner to Sales and Pre-Sales leadership to understand capability gaps and evolving business needs. 
• Communicate onboarding progress, insights, and impact to executive stakeholders. 
• Collaborate closely with the broader Global Enablement organization to ensure alignment across ongoing learning, certification, and skill development. 

Have you got what it takes?

• 8+ years of experience in sales enablement, onboarding, or learning and development in enterprise SaaS or AI-driven technology environments. 
• Proven success designing and scaling onboarding programs tied to measurable revenue impact. 
• Experience supporting both Sales and Pre-Sales or technical GTM roles. 
• Strong executive presence and ability to influence senior stakeholders. 
• Experience leading and developing high-performing teams. 
• Data-driven mindset with strong analytical and operational skills. 
• Ability to translate complex technical solutions into compelling business value. 
• Experience with learning platforms and modern enablement technologies. 

Success Metrics 

• Reduced time to productivity and ramp across Sales and Pre-Sales teams. 
• Improved seller and SE confidence and customer engagement early in tenure. 

• Strong onboarding completion and certification rates. 

• Positive feedback from Sales and Pre-Sales leadership. 
• Demonstrated impact on pipeline, deal velocity, and win rates. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

So, what’s the role all about?

We are seeking a strategic and execution-focused Director of Sales and Pre-Sales Onboarding to design, build, and scale world-class onboarding programs across our global go-to-market organization. This leader will own the onboarding experience for all Sales and Pre-Sales roles, ensuring new hires ramp quickly, build confidence, and deliver value to customers from day one. 

This role will partner closely with Sales, Pre-Sales, Product, and Marketing, leadership to create structured, role-based learning journeys that align to business priorities and measurable performance outcomes. The Director will lead a small but high-impact team responsible for delivering onboarding at scale and continuously improving the learning experience. 

How will you make an impact?  

Global Onboarding Strategy 

• Develop and execute a global onboarding strategy aligned to company growth, revenue, and customer experience objectives. 
• Build scalable, role-based onboarding programs for Sales and Pre-Sales that accelerate productivity and reduce time to ramp. 
• Ensure onboarding aligns to our Agentic AI, automation, and customer experience vision and prepares teams for real-world customer conversations. 

Learning Path and Curriculum Ownership 

• Own the design and continuous evolution of structured learning paths for all Sales and Pre-Sales roles. 
• Define clear capability frameworks, skills progression, and role-based certification milestones. 
• Ensure content balances product knowledge, business value storytelling, technical depth, and customer outcomes. 
• Partner with Product and Marketing to incorporate new releases, competitive positioning, and use cases into onboarding journeys. 

Team Leadership and Development 

• Lead, mentor, and grow a high-performing onboarding team of 2–4 professionals responsible for curriculum design, content creation, and program delivery. 
• Establish clear priorities, operating rhythms, and accountability aligned to business outcomes. 
• Foster a culture of innovation, collaboration, and continuous improvement. 

Content and Experience Development 

• Oversee the creation of scalable onboarding content including digital learning, hands-on labs, simulations, and real-world scenarios. 
• Drive immersive, experiential learning that builds confidence and practical application. 
• Ensure consistency and quality across global onboarding experiences. 

Measurement and Business Impact 

• Define and track onboarding success metrics including time to productivity, quota attainment, deal support readiness, and certification completion. 
• Build dashboards and reporting frameworks to demonstrate business impact and ROI. 
• Continuously optimize onboarding based on data, feedback, and performance insights. 

Cross-Functional Collaboration 

• Act as a trusted partner to Sales and Pre-Sales leadership to understand capability gaps and evolving business needs. 
• Communicate onboarding progress, insights, and impact to executive stakeholders. 
• Collaborate closely with the broader Global Enablement organization to ensure alignment across ongoing learning, certification, and skill development. 

Have you got what it takes?

• 8+ years of experience in sales enablement, onboarding, or learning and development in enterprise SaaS or AI-driven technology environments. 
• Proven success designing and scaling onboarding programs tied to measurable revenue impact. 
• Experience supporting both Sales and Pre-Sales or technical GTM roles. 
• Strong executive presence and ability to influence senior stakeholders. 
• Experience leading and developing high-performing teams. 
• Data-driven mindset with strong analytical and operational skills. 
• Ability to translate complex technical solutions into compelling business value. 
• Experience with learning platforms and modern enablement technologies. 

Success Metrics 

• Reduced time to productivity and ramp across Sales and Pre-Sales teams. 
• Improved seller and SE confidence and customer engagement early in tenure. 

• Strong onboarding completion and certification rates. 

• Positive feedback from Sales and Pre-Sales leadership. 
• Demonstrated impact on pipeline, deal velocity, and win rates. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

Key Responsibilities

1. Own Integrated Demand Strategy

• Develop and execute global or regional integrated campaigns aligned to company priorities (including AI, agentic AI, cloud, and industry solutions)
• Build persona-based, multi-channel programs across paid, owned, and earned channels
• Align programs to the full funnel (awareness → pipeline → revenue)
• Own content strategy across the buyer journey, defining the right formats and channels (e.g., email, digital, landing pages, video) to drive engagement and conversion
• Translate business goals into data-driven strategies aligned to aggressive growth targets

2. Drive Pipeline and Revenue Impact

• Own pipeline targets and marketing-sourced and influenced revenue
• Partner with Sales to align on ICP, account targeting, and GTM priorities
• Optimize conversion across the funnel using data, analytics, and AI-driven insights
• Drive measurable improvements in funnel velocity and efficiency

3. Lead Integrated Campaign Execution

• Orchestrate campaigns across:
  • Digital (web, paid media, SEO/SEM)
  • Field marketing (events, ABM)
  • Content (thought leadership, case studies, AI narratives)
  • Lifecycle and nurture programs
• Ensure consistent messaging and seamless customer experience across channels
• Own end-to-end campaign lifecycle: strategy, execution, optimization, and reporting

4. Build Scalable Campaign Frameworks

• Develop repeatable, scalable frameworks that regional and field teams can localize and deploy
• Standardize campaign planning, execution, and measurement processes
• Leverage AI and agentic AI to automate and scale campaign orchestration

5. AI & Agentic AI Leadership

• Lead demand programs for AI and agentic AI solutions, translating complex capabilities into compelling, differentiated value propositions
• Drive adoption of agentic AI across campaign creation and execution (e.g., autonomous workflows, AI-driven segmentation, content generation, and optimization)
• Champion transformation of marketing workflows, productivity, and decision-making through AI-first approaches

6. Cross-Functional Leadership

Partner with: - Product Marketing (messaging, positioning for AI and broader portfolio) - Sales & SDR (pipeline alignment and execution) - Brand & Creative (campaign assets and storytelling) - Marketing Operations (systems, automation, reporting) - Influence and lead across global teams without direct authority

7. Data-Driven Optimization

Track and optimize performance across: - Pipeline generation - Conversion rates - ROI and campaign efficiency - Engagement across target accounts and segments - Leverage analytics, experimentation, and AI to continuously improve outcomes

Core Metrics

• Pipeline generated (sourced and influenced)
• Marketing contribution to revenue
• Campaign ROI and efficiency
• Funnel conversion rates
• Engagement across target accounts and segments

Required Experience

• 10+ years in B2B SaaS marketing, demand generation, or integrated campaigns
• Proven experience leading global, multi-channel demand programs
• Experience marketing AI/ML-based products or platforms
• Hands-on experience leveraging or implementing AI or agentic AI in marketing workflows
• Strong understanding of:
  • ABM (Account-Based Marketing)
  • Marketing automation (Marketo, Eloqua, HubSpot)
  • CRM (Salesforce)
• Experience partnering closely with enterprise sales teams
• Track record of driving measurable pipeline and revenue impact

Key Skills & Competencies

• Strategic thinking with strong execution discipline
• Strong business acumen with a focus on pipeline and revenue outcomes
• Cross-functional leadership and influence
• Data-driven decision making
• Ability to operate in fast-paced, high-growth environments
• Ability to translate complex AI and agentic AI concepts into clear business value

Leadership Mindset

• Bias for action with strong ownership and accountability
• Innovative and forward-thinking, especially in applying AI to marketing
• Comfortable operating in ambiguity and driving clarity
• Collaborative, yet decisive and results-oriented

What Differentiates This Role

• Full-funnel ownership: accountable for pipeline and revenue, not just leads
• Campaign orchestration at scale: connecting global strategy with regional execution
• AI and agentic AI-driven marketing: leveraging personalization, predictive targeting, and autonomous optimization
• Tight alignment with Sales: marketing is accountable to business outcomes, not activity

What Differentiates This Role

• Full-funnel ownership: accountable for pipeline and revenue, not just leads
• Campaign orchestration at scale: connecting global strategy with regional execution
• AI and agentic AI-driven marketing: leveraging personalization, predictive targeting, and autonomous optimization
• Deep alignment with Sales: marketing is accountable to business outcomes, not activity

Why This Role Matters

This role sits at the forefront of growth and transformation. As AI and agentic AI reshape both our products and how marketing operates, this leader will play a critical role in driving market impact while redefining demand generation at scale.

Why Join Us

• Own meaningful business impact: Directly influence pipeline, revenue, and growth for a strategic AI portfolio
• Lead in a category-defining space: Shape how AI and agentic AI are brought to market in a rapidly evolving landscape
• Operate at scale: Drive global programs with the reach and resources of a leading B2B SaaS organization
• Transform how marketing works: Be at the forefront of applying AI and agentic AI to modern marketing execution
• Partner with top talent: Collaborate with world-class teams across Product, Sales, and Marketing
• Grow your leadership footprint: High visibility with senior leadership and clear impact on company strategy

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

So, what’s the role all about?

As a Sales Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions.

You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations.

How will you make an impact?

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform
• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths
• Delivering technical enablement sessions, workshops, and hands-on labs
• Assisting partners with JavaScript development, debugging, and flow-based logic
• Supporting API usage and integrations as part of AI Agent implementations
• Helping partners work effectively with context variables and conversation logic in Cognigy
• Advising on webchat embedding and xApps using HTML, CSS, and JavaScript
• Supporting partners during demos, proofs of concept, and key partner-led opportunities
• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices
• Translating product updates and new features into clear, partner-ready technical guidance

Have you got what it takes?

• Strong JavaScript coding and debugging skills, with the ability to support and unblock others
• Experience working with APIs and integrations in real-world implementations
• Practical experience using context variables and conversation logic within Cognigy
• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps
• A general developer mindset, with comfort solving problems through flow logic and/or code
• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting
• Ability to clearly explain technical concepts to both technical and non-technical audiences
• Strong collaboration and communication skills across sales, product, and delivery teams

Enablement-focused qualities:

• A genuine passion for enablement and helping partners succeed independently
• Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution
• Comfort delivering technical enablement sessions, workshops, and hands-on labs
• Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately
• A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10508
Reporting into: Head of Sales Enablement, NiCE-Cognigy
Role Type: Individual Contributor

So, what’s the role all about?

As a Sales Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions.

You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations.

How will you make an impact?

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform
• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths
• Delivering technical enablement sessions, workshops, and hands-on labs
• Assisting partners with JavaScript development, debugging, and flow-based logic
• Supporting API usage and integrations as part of AI Agent implementations
• Helping partners work effectively with context variables and conversation logic in Cognigy
• Advising on webchat embedding and xApps using HTML, CSS, and JavaScript
• Supporting partners during demos, proofs of concept, and key partner-led opportunities
• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices
• Translating product updates and new features into clear, partner-ready technical guidance

Have you got what it takes?

• Strong JavaScript coding and debugging skills, with the ability to support and unblock others
• Experience working with APIs and integrations in real-world implementations
• Practical experience using context variables and conversation logic within Cognigy
• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps
• A general developer mindset, with comfort solving problems through flow logic and/or code
• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting
• Ability to clearly explain technical concepts to both technical and non-technical audiences
• Strong collaboration and communication skills across sales, product, and delivery teams

Enablement-focused qualities:

• A genuine passion for enablement and helping partners succeed independently
• Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution
• Comfort delivering technical enablement sessions, workshops, and hands-on labs
• Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately
• A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

European Marketing Director 

So, what’s the role all about?

The European Marketing Director is responsible for driving regional marketing strategy and execution across Europe with a growth focus on DACH, BENELUX, and the Nordics, with a strong emphasis on field marketing, sales engagement, and pipeline generation. 

This role bridges corporate marketing strategy and regional execution, ensuring alignment with Group/Corporate teams while delivering measurable revenue impact in priority European markets. The ideal candidate is a commercially driven marketing leader with deep experience in B2B field marketing, close collaboration with sales organizations, and a proven track record of accelerating pipeline and revenue growth. 

How will you make an impact?  

Regional Marketing Strategy & Execution 

• Develop and execute a regional marketing strategy aligned with global objectives.
• Localize corporate campaigns and messaging for European markets.
• Ensure marketing plans directly support revenue targets and market expansion goals.
• Manage regional marketing budget allocation for maximum ROI. 

Field Marketing & Sales Engagement 

• Design and lead high-impact field marketing programs including:
• Executive events
• Industry conferences
• Account-based marketing (ABM) initiatives
• Customer roundtables and roadshows
• Large scale industry event (Nexus) program management
• Partner closely with regional Sales leadership to:
• Align marketing priorities with sales targets
• Enable sales teams with localized tools and campaigns
• Increase marketing-sourced and marketing-influenced pipeline
• Act as a trusted advisor to Sales on Agentic product demand generation strategy and initiatives 

Pipeline Generation & Revenue Impact 

• Own regional agentic pipeline contribution targets.
• Develop demand generation programs to accelerate qualified opportunities.
• Track campaign performance through the Global Demand Generation team and advise on pipeline velocity needs, conversion rates, and revenue impact.
• Implement data-driven reporting and KPIs aligned with corporate standards. 

Collaboration with Group/Corporate Teams 

• Serve as the primary liaison between European markets and Group/Corporate marketing.
• Provide market feedback to inform global messaging, product positioning, and campaign strategy.
• Ensure consistent brand execution across markets.
• Collaborate on global launches, digital programs, and strategic initiatives. 

Primary Market Focus: DACH, Benelux & Nordics 

• Build tailored marketing approaches reflecting local market dynamics.
• Ensure strong regional presence and brand visibility.
• Support expansion and growth initiatives in priority accounts and industries. 

Secondary Market Focus: Southern Europe 

• Support sales initiatives to provide target account impact.
• France, Spain, Italy collaboration with sales teams.  

Have you got what it takes? 

 Qualifications & Experience 

• 10+ years of B2B marketing experience, including senior leadership roles.
• Strong experience in field marketing and demand generation across European markets.
• Demonstrated success driving measurable pipeline and revenue growth.
• Deep collaboration experience with Sales leadership and revenue teams.
• Experience working in matrixed, global organizations.
• Strong analytical and performance management capabilities.
• Fluent in English; additional European languages (especially German) are a plus. 

Leadership Competencies 

• Commercially driven and results-oriented.
• Agentic AI mindset driving use and adoption through the marketing teams.  
• Strategic thinker with strong execution discipline.
• Collaborative, influential leader across functions and geographies.
• High ownership mindset with accountability for revenue outcomes.
• Ability to operate effectively in a fast-paced, multi-market environment. 

Requisition ID: 10260

Reporting into: VP Marketing

Job type: Director

#LI-Remote

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​