So, what’s the role all about?

NiCE Actimize is currently seeking a technical, hands-on, customer-focused Lead Client Services Program Manager to join our dynamic Cloud Professional Services team. This person will be responsible for organizing, mentoring and leading project teams to deploy our business solutions within the financial services sector, while managing multiple concurrent client programs.

How will you make an impact?

NICE Actimize offers a Managed Analytics service that delivers primarily cloud-based analytics solutions for Fraud and Anti–Money Laundering (AML) detection. This role is for a Principal Project Manager responsible for managing multiple managed services engagements. 

The primary responsibility of this position is to deliver managed analytics services to NICE Actimize customers, supporting all aspects of financial crime compliance. Equally important is ensuring high-quality service delivery across North America, enabling the successful deployment of AI-based solutions. The Project Manager is accountable for achieving agreed client outcomes from managed analytics services, including fraud detection, transaction monitoring models, model tuning, and advanced analytics. 

 A key focus of the role is maintaining service health, performance, and long-term value realization for clients. 

 This role is best suited to an individual with a proven track record in delivering Machine Learning models, combined with strong domain expertise in the financial crime compliance sector.

Leadership and Management: 

• Lead managed analytics team to meet objectives. 

• Manage client relationships – schedule weekly / monthly meetings with clients updating them on the team activities and performance versus SLA’s. 

• Set clear goals and objectives for the delivery of the managed analytics service. 

• Provide guidance and support to team members. 

• Collaborate with the managed analytics senior leadership team to identify needs for new team members and assist with the hiring process. 

Outcome Ownership 

• Own client service outcomes and KPIs 

• Ensure analytics work translates into measurable risk reduction, efficiency gains, or regulatory confidence 

• Track, explain, and improve KPI performance continuously 

Value Management 

• Prioritize work based on impact vs effort 

• Balance: 

• Risk reduction 

• Operational efficiency 

• Regulatory expectations 

Service Health & Performance 

• Manage services against: 

• Outcome KPIs 

• Model health indicators 

• Identify risks early (model drift, data issues, client dependency) 

• Drive corrective actions with Data Science and SMEs 

Client Outcome Communication 

• Run and communicate outcome-based client reviews (monthly/quarterly) 

Compliance and Regulations: 

• Ensure the team adheres to all relevant laws and regulations. 

• Stay updated on changes in financial crime legislation. 

• Implement policies and procedures to maintain compliance. 

Reporting and Documentation: 

• Prepare detailed reports on engagement progress and value delivered. 

• Maintain accurate records and documentation. 

• Present findings to senior management and stakeholders. 

Skills and Qualifications: 

• Strong leadership and management skills. 

• In-depth knowledge of financial crime regulations. 

• Track record in delivering cloud-based services. 

• Effective communication and reporting abilities. 

• Ability to work collaboratively with various stakeholders, both internal and external. 

Education & Experience 

• Minimum of 8 years finance domain experience in a supervisory or management role. Anti-Financial crime experience is desirable. 

• Previous experience in a regulated financial institution is desirable but not compulsory. 

• Excellent verbal and written communication and presentation skills. 

• BA/BSc in relevant field required. 

• Able to thrive in a fast-paced environment and learn quickly. 

• Excellent attention to detail. 

• Demonstrated ability to report and present findings. 

• Adept with using software to analyze and gather data. 

• Highly organized and able to work under pressure to specific deadlines. 

• Strong leadership skills. 

• Ability to train, mentor, and guide other team members. 

• Fluent spoken and written English is a must. 

• Professional manner with the ability to articulate and influence by identifying accurate compliance requirements to all stakeholders. 

• High level of integrity and discretion, handling confidential information. 

• Efficient and logical approach to problem solving. 

 
  
Inter-Personal Skills 

• Strong proven skills in client relationship building and people leadership. 

• Customer facing skills, presenting, and articulating prescribed messaging. 

• Proven ability to effectively communicate and influence at all levels of an organization, including C-level executives and decision makers. 

• Manage client relationships and individual engagements with a strong focus on excellence. 

• Capable of working on multiple overlapping tasks in a fast-paced environment “Can-Do” attitude and problem-solving approach. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCE!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE Actimize: 

NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.

Requisition ID: 10722
Reporting into: Senior Director, Business Consulting,  Actimize

Role Type: Individual Contributor

The Mission

As Lead Software Engineer – AI Quality & Test Automation, you own the strategy and execution of a modern, AI-accelerated test automation program. You build and run the platforms, frameworks, and CI quality gates that keep releases reliable at high velocity — using AI to scale test creation, maintenance, and triage across teams. You don’t retrofit testing onto AI workflows; you engineer quality into them from the ground up, ensuring every stage of an AI-assisted pipeline is observable, trustworthy, and continuously improving.

Essential Duties & Responsibilities

Platform & Automation Leadership

• Own the automation platform: define and build scalable frameworks, standards, and governance (services, APIs, UI) that enable teams to produce robust, consistent coverage
• Set direction for test automation tooling and AI-assisted techniques that accelerate test design, authoring, maintenance, and triage
• Lead by example — write automation, set the quality bar, mentor engineers, and drive adoption of the practices you establish
• Own CI automation health: build and maintain test environments, pipelines, and tooling (including containers/CI), reduce flakiness, and shorten feedback loops
• Be a highly visible advocate for quality — lead cross-team discussions, drive alignment and decisions, and escalate risks and blockers immediately

AI-Native Test Engineering

• Lead the adoption of LLM-powered test generation: from natural language requirement ingestion to executable, maintainable test output
• Build and maintain a self-healing test infrastructure layer — leveraging AI to detect broken selectors, drifted APIs, or changed behaviors and propose or apply fixes autonomously
• Define prompt engineering standards, context injection patterns, and RAG architectures that ground test generation in real codebase context
• Implement guardrails to ensure AI-generated test output is verified, traceable, and safe to ship — including versioning, ownership attribution, and confidence scoring
• Own automated coverage and risk reporting (unit/integration/e2e) and use it to drive targeted gap closure and release readiness

Quality Gates & CI/CD

• Lead risk-based test strategy with product and engineering — define acceptance criteria and quality gates that support high delivery velocity without sacrificing customer-impacting quality
• Design adaptive quality gates for AI-accelerated CI/CD pipelines — gates that reason about risk, not just pass/fail thresholds
• Build risk-scoring models that adjust gate strictness based on change scope, code origin (human vs. AI-generated), historical failure patterns, and deployment context
• Architect the observability layer for automated pipelines: surface signals that indicate poor quality decisions in real time
• Establish rollback and circuit-breaker patterns for autonomous deployments triggered by quality signal degradation

AI Model & Agent Validation

• Build behavioral testing frameworks for validating AI agents and LLM-powered features in production — testing non-deterministic outputs with statistical rigor
• Design evaluation benchmarks for internal AI tooling: measuring task completion accuracy, hallucination rates, and decision quality over time
• Define adversarial and edge-case testing methodologies for AI features: prompt injection resistance, boundary condition handling, and graceful degradation
• Partner with ML platform and data science teams to establish quality acceptance criteria for every model and agent promoted to production

Required Skills & Experience

• 10+ years of software engineering experience with a strong emphasis on test automation (unit, integration, end-to-end) and quality engineering practices
• Strong programming skills in one or more languages: Python, TypeScript, Java, or C#
• Platform mindset — energized by building infrastructure and frameworks that enable product teams to move faster
• Experience building automation for APIs and distributed systems; UI automation experience is a plus
• Experience with CI/CD, test reporting/observability, and maintaining reliable pipelines (e.g., GitHub Actions, Jenkins, Azure DevOps)
• Proven ability to apply AI/LLM tools to scale automation (e.g., generate/refine tests, expand edge cases, refactor brittle suites, accelerate failure triage) while implementing guardrails so AI output is verified, traceable, and safe to ship
• Hands-on understanding of agentic AI patterns: tool use, multi-agent orchestration, planning loops, and human-in-the-loop design as applied to quality workflows
• Familiarity with LLM failure modes relevant to quality: hallucination, context loss, sycophancy, and over-confident assertions
• Excellent debugging and root-cause analysis skills across code, data, and infrastructure
• Strong communication skills; able to translate quality risks into clear tradeoffs and action plans
• Demonstrated technical leadership across teams — driving standards, roadmap execution, and stakeholder alignment
• Self-directed, comfortable with ambiguity, and biased toward action

Desired Skills & Experience

• Modern test frameworks (e.g., pytest, JUnit, NUnit, Playwright, Cypress) and API testing (REST, gRPC)
• Containerization and environments: Docker; Kubernetes a plus
• Relational databases and SQL; ability to validate data pipelines and analytics outputs
• Experience with Elasticsearch or similar text-retrieval data stores
• Performance/load testing (e.g., JMeter, k6, Locust) and profiling/observability
• Cloud experience (AWS/Azure/GCP) and Infrastructure-as-Code (e.g., Terraform)
• Experience building AI-enabled automation workflows (e.g., Claude/OpenAI APIs, prompt patterns for test generation, repo-aware RAG, scripts/services that turn AI output into runnable tests)
• Familiarity with agent frameworks (LangChain, LlamaIndex, AutoGen, or equivalents) and their tradeoffs in production quality pipelines
• Experience designing evaluation harnesses for non-deterministic AI systems — statistical confidence, behavioral consistency, and regression detection
• Agile software development experience (Scrum / XP)

Education

Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.

So, what’s the role all about?

The Public Sector Program Management & Operations Manager will lead and strengthen our Public Sector Sales organization by supporting operational excellence. This role improves sales productivity, supports public sector contracts and contract management, supports public sector RFPs and RFP management, enhances process discipline, and supports revenue growth through streamlined workflows, high-quality analytics, and impactful proposal contributions. The ideal candidate is highly organized, analytically strong, and experienced in technology services in the public sector with a proven ability to support sales teams. This role also works cross-functionally with Delivery, Operations, Partner and Alliances, Finance, Legal, and Contracts teams to ensure operational excellence. 

Candidates are required to be on-site 2-days a week in NiCE's office locations. Richardson, TX; Hoboken, NJ; Salt Lake City, UT, or Atlanta, GA

How will you make an impact?

Proposal Management & Contract Support: 

• Oversee and manage the process for all incoming proposals, public sector contract windows, RFP/RFI requests, ensuring timely responses, tracking, and outcomes. 

• Track and align with sales on public sector contracting requirements, openings, and lifecycle management of the agreements in place 

Contract Management & Strategy:  

• Develop and execute a forward-looking state and cooperative contract strategy aligned to go-to-market priorities; anticipate procurement needs 12–18 months in advance and establish required vehicles ahead of revenue timelines. 

• Establish, expand, and renew statewide and cooperative contracts to include new products, services, and pricing models that support growth objectives. 

• Track contract utilization and performance, identifying opportunities to optimize scope, usability, and adoption across priority markets. 

Sales Operations & Process Optimization: 

• Maintain and enhance CRM workflows (Salesforce preferred), data accuracy, and sales tool utilization. 

• Lead forecasting, pipeline management, and sales performance reporting. 

• Provide insights on pipeline health, win/loss trends, and revenue drivers to support strategic decision-making. 

• Assist with strategic planning, quota setting, and territory alignment. 

• Identify inefficiencies in sales workflows—such as proposal turnaround, SOW generation, and customer onboarding processes—and implement improvements. 

Have you got what it takes?

• Bachelor’s degree in Business, Operations, or a related field 
• 5+ years of experience in sales operations, revenue operations, or business operations, ideally within technology services. 
• Strong understanding of SaaS models 
• Deep familiarity with Public Sector contracting processes (RFPs, SOWs, IDIQs, BPA call orders) and commercial procurement practices. 
• Advanced proficiency with CRM systems, sales enablement tools, and automation processes for contract reviews and approvals. 
• Exceptional communication, analytical, and project management skills. 
• Ability to work cross-functionally in a fast-paced, highly technical environment. 
• Skilled at developing and presenting executive-level communications and data visualization. 

Preferred Skills/Experience 

• Experience in Public Sector technology, consulting and assessment. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10702
Reporting into: VP of Sales Operations
Role Type: Individual Contributor 

Senior Software Engineer

JOB SUMMARY

We are looking for a skilled and motivated Senior Software Engineer who is a natural problem solver and genuinely enjoys helping others succeed. In this role, you will design, build, and maintain high-quality, deployment-related software solutions while collaborating closely with cross-functional partners. You will also assist other teams/groups with issues while advising best deployment practices. The ideal candidate is detail-oriented and thoughtful in approach, enjoys assisting others, and takes pride in delivering reliable, well-crafted solutions.

What You’ll Do

• Analyze problems and design efficient, scalable software solutions to address the problems
• Using AI, develop, test, and maintain high-quality code with a strong focus on accuracy and reliability
• Collaborate with product managers, architects and other engineers to understand requirements and deliver solutions
• Collaborate with groups outside R&D to understand problematic areas and work with the Deployment team to reduce the pain points and make deployment of our software easier and more robust
• Provide technical support and guidance to teammates and groups outside of R&D, helping others understand and use the software effectively
• Troubleshoot issues, identify root causes, and implement long-term fixes
• Write clear documentation to support ongoing development and knowledge sharing
• Help with the releasing of bug fixes and feature updates by reviewing the content and working with the requesting developer and product manager to get any issues resolved

What We’re Looking For

• Strong problem-solving skills with the ability to break down complex challenges into manageable parts
• A genuine desire to help others, whether through collaboration, mentorship, or support
• High attention to detail, with a focus on correctness, consistency, and quality
• Experience developing software with Microsoft .NET
• Ability to communicate technical concepts clearly to both technical and non‑technical audiences
• Comfort working independently while also thriving in a collaborative team environment

Nice to Have

• Experience working with Jenkins, pipeline, CI/CD
• Experience working on customer-facing or internal support tools
• Familiarity with debugging, monitoring, and improving production systems
• Interest in improving operational efficiency

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with other development and QA resources.
• Be a highly visible, vocal advocate for quality—participate in cross-team discussions and escalate risks/blockers immediately

REQUIRED SKILLS AND EXPERIENCE

• 6+ years of software engineering experience

• Strong programming skills in one or more languages
• Experience with relational databases and SQL

• Excellent debugging and root-cause analysis skills across code, data, and infrastructure
• Strong communication skills
• Self-directed, comfortable with ambiguity, and biased toward action

DESIRED SKILLS AND EXPERIENCE

• Containerization and environments (Docker; Kubernetes a plus)
• Experience coding with AI (e.g., Claude/OpenAI APIs)
• Agile software development experience (Scrum / XP)

EDUCATION

• Bachelor’s degree in computer science or a related field (or equivalent practical experience)

WHAT WE’RE LIKE

NiCE values diversity, curiosity, and collaboration. Employees from all experience levels and backgrounds are intermingled and encouraged to learn about each other’s projects. Our offices foster teamwork as well as self-motivation, with a healthy dose of fun thrown in.

WHERE YOU’LL BE

NiCE seeks candidates authorized to work in the United States. This role is based in Atlanta and follows a hybrid schedule, with two days in the office and three days remote. Candidates should anticipate no travel.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

As a Senior Actimize Implementation Engineer, you will be responsible for implementing, configuring, and customizing NICE Actimize solutions, primarily using Actimize, SQL, and related technologies, to meet client requirements. You will assess technical feasibility, configure systems, perform thorough testing, and resolve issues through root cause analysis and sound problem-solving. You will also ensure accurate documentation and effective technical communication. Throughout, you will focus on successful client delivery, efficiency, quality, and continuous improvement in both process and solution outcomes. 

How will you make an impact? 

Analyze the client business model and understand their requirements. 

Support workshops as a functional and technical point of contact to explain Actimize solutions to clients. 

Participate in requirement gathering from clients and support them in aligning Actimize capabilities to business needs. 

Determine technical feasibility by evaluating requirements and proposed solutions. 

Lead implementation efforts end-to-end, owning technical delivery and solution outcomes. 

Configure and customize Actimize solutions using platform capabilities, SQL, and related technologies. 

Enhance existing solutions to match client requirements through configuration, tuning, and optimization. 

Provide insights by collecting, analyzing, and summarizing technical and data-related issues. 

Perform technical troubleshooting, root cause analysis, and implement corrective actions. 

Collaborate with internal teams including R&D, architects, and project managers to drive successful delivery. 

Estimate level of effort, evaluate solution approaches, and provide recommendations to improve implementation processes. 

Apply a sense of urgency, commitment, and focus on priorities to deliver solutions in a timely manner. 

Document and demonstrate solutions by developing clear documentation, configurations, and technical artifacts. 

Have you got what it takes? 

3–6 years’ experience in a consulting, professional services, or implementation-focused role 

Prior NICE Actimize solution experience 

WLF/WLX 

Knowledge of AML, financial crime, or fraud domains (CDD, SAM, WLF/WLX or similar) is a plusStrong SQL skills (MS SQL, Oracle, or similar) 

Experience configuring, implementing, or supporting enterprise software solutions 

Experience working directly with clients or stakeholders in a delivery environment 

Knowledge of AML, financial crime, or fraud domains (CDD, SAM, or similar) is a plus 

Integration experience using APIs, databases, files, or messaging systems is a plus 

Familiarity with ETL tools is a plus 

Basic understanding of Java or similar technologies is a plus 

Operating systems: Windows and Linux 

Excellent communication and problem-solving skills 

Pro-active and team-oriented approach 

BS degree in Computer Science or related field 

Travel required 0 to 10% 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Reporting into: Manager, Professional Services, Actimize   

Role Type: Individual Contributor   

About NICE   

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.   

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.   

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

The Technical Support Engineer will provide technical assistance on applications to resolve an end-user's connectivity issues with the NiCE suite of products. Duties of this position will include troubleshooting and diagnosing escalated customer issues acting in a consultative fashion to arrive at a mutually beneficial solution for our customers, and coordinating with internal departments to provide a collaborative solution that will leave the NiCE customer with a positive experience and a product that meets their needs. The highly skilled Technical Support team will provide exceptional client assistance in the resolution of complex problems, utilizing various communication methods – email, chat, and voice. 

As a Technical Support Engineer, a Typical Day Might Include the Following:

• Work tickets via a web-based ticketing system, email, voice, or chat
• When working tickets:
  • Validate for correct prioritization and monitor communication to users of progress
  • Fix end-user issues that can be resolved on applications
  • Record and route incidents to specialist groups
  • Provide resolution and recovery of incidents 
  • Keep clear and thorough records in the ticketing system of all actions taken
• Escalates incidents when necessary
• Troubleshoots VoIP, T1, DS3, Ethernet, OC-X, 1+ and Toll Free services
• Opens and monitors incidents created with 3rd party providers
• Pulls and analyzes logs for troubleshooting for contacts, applications, etc.
• Reads and analyzes network diagrams
• Regularly works flexible schedule and on-call services
• Effectively and professionally communicates with internal and external customers

To Land This Gig You'll Need:

• Associate degree or currently working towards a Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required.
• 3-5 years work experience in a customer service field, preferably in a technical capacity
• Excellent technical, troubleshooting and analytical skills
• Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills
• Excellent communication skills – written and verbal and ability to handle all interactions with internal and external clients with professionalism
• Ability to adapt quickly to change, think on your feet, communicate positively and work proactively
• Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP)

Bonus Experience:

• 2+ years in a technical support role in a software or telecommunications environment.
• IP Telephony/ Telecommunications experience
• Experience in a telephony/telecommunications
• Dialer knowledge and Workforce Management experience
• Web Services and API knowledge and understanding of conceptual use
• Competent in database and SQL concepts

So, what’s the role all about?

We are seeking a confident HR Business Partner to provide a full range of HR support and leadership to a hugely strategic, critical line of business:  Customer Service Automation.  This role will be a part of a fun, passionate, and dynamic global HR team. The position is both a strategic and hands-on role, which includes driving culture, designing organizations for maximum impact, leading change management, providing leadership coaching, and driving HR functional excellence. The ideal candidate can effectively interact with business leaders at all levels, possesses excellent communication skills and strong business acumen and works effectively across global locations.  Likely will serve as project leader for one of many NICE global initiatives.​
How will you make an impact?  

• Work with senior management and the HR team to develop and implement HR plans and solutions
• Partner with Director, Human Resources and the business on organizational design, workforce planning, talent management, succession planning and all other relevant HR processes
• Extensive change management plans, including design and execution.  Includes PMI work on acquisitions in multiple stages of integration
• Provide management coaching to front-line managers and senior leaders
• Assess assigned business unit's training needs and conduct 1x1 and group training sessions as appropriate
• Review and analyze business metrics including data on retention and employee experience to recommend actions/changes
• Consult with business and Finance on headcount planning and reporting, ensuring deep understanding of headcount management and movement
• Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling
• Work with front-line managers and employees to address sensitive employee relations issues, fairly representing all interests
• Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client group
• Partner with Talent Acquisition on recruitment within the organization, including candidate assessment, supporting internal mobility and ensuring compliance with processes and procedures

Have you got what it takes?

• The ability to understand business goals and recommend approaches to help the business reach them through their people
• Focus on how to help the business achieve their desired outcomes within the structure of a larger organization
• The ability to think big and also get in the details
• Adaptability and even thriving in a rapid and complex work environment
• Driving employee engagement to impact business results
• Bias for smart action and ability to manage multiple priorities simultaneously
• Positivity
• Communication skills – convey messaging from senior leaders to employees
• Excellent organizational skills
• Bachelor's Degree in Human Resource Management, Business Management, Communications or related Technical Fields or equivalent work experience. 
• 5-8 years’ experience as a Business Partner
• Resiliency, critical thinking skills, ability to work in an ever-changing environment
• Ability to balance strategic piece of an HRBP role with more detailed work like headcount tracking and planning
• Basic knowledge of employment law
•  

You will have an advantage if you also have:

• Experience within a start-up environment and/or tech environment
• Experience working with a global team/matrix setting
• Experience assessing management and executive talent

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10391
Reporting into: Director, HRBP
Role Type: Individual Contributor

So, what’s the role all about?

We are seeking a confident HR Business Partner to provide a full range of HR support and leadership to a hugely strategic, critical line of business:  Customer Service Automation.  This role will be a part of a fun, passionate, and dynamic global HR team. The position is both a strategic and hands-on role, which includes driving culture, designing organizations for maximum impact, leading change management, providing leadership coaching, and driving HR functional excellence. The ideal candidate can effectively interact with business leaders at all levels, possesses excellent communication skills and strong business acumen and works effectively across global locations.  Likely will serve as project leader for one of many NICE global initiatives.​
How will you make an impact?  

• Work with senior management and the HR team to develop and implement HR plans and solutions
• Partner with Director, Human Resources and the business on organizational design, workforce planning, talent management, succession planning and all other relevant HR processes
• Extensive change management plans, including design and execution.  Includes PMI work on acquisitions in multiple stages of integration
• Provide management coaching to front-line managers and senior leaders
• Assess assigned business unit's training needs and conduct 1x1 and group training sessions as appropriate
• Review and analyze business metrics including data on retention and employee experience to recommend actions/changes
• Consult with business and Finance on headcount planning and reporting, ensuring deep understanding of headcount management and movement
• Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling
• Work with front-line managers and employees to address sensitive employee relations issues, fairly representing all interests
• Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client group
• Partner with Talent Acquisition on recruitment within the organization, including candidate assessment, supporting internal mobility and ensuring compliance with processes and procedures

Have you got what it takes?

• The ability to understand business goals and recommend approaches to help the business reach them through their people
• Focus on how to help the business achieve their desired outcomes within the structure of a larger organization
• The ability to think big and also get in the details
• Adaptability and even thriving in a rapid and complex work environment
• Driving employee engagement to impact business results
• Bias for smart action and ability to manage multiple priorities simultaneously
• Positivity
• Communication skills – convey messaging from senior leaders to employees
• Excellent organizational skills
• Bachelor's Degree in Human Resource Management, Business Management, Communications or related Technical Fields or equivalent work experience. 
• 5-8 years’ experience as a Business Partner
• Resiliency, critical thinking skills, ability to work in an ever-changing environment
• Ability to balance strategic piece of an HRBP role with more detailed work like headcount tracking and planning
• Basic knowledge of employment law
•  

You will have an advantage if you also have:

• Experience within a start-up environment and/or tech environment
• Experience working with a global team/matrix setting
• Experience assessing management and executive talent

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10391
Reporting into: Director, HRBP
Role Type: Individual Contributor

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

Senior Product Manager 

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

The Product Manager has a key role in establishing NiCE’s vision, strategy, and product roadmap for NiCE’s Customer Experience Analytics solutions. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives.   

The Product Manager is the champion for their products throughout each product's lifecycle, from strategic definition to technical design to end-of-life planning. The core objective of the Product Manager is to optimize product profitability by maximizing customer satisfaction through timely delivery of appropriate and useful products/features, with clearly articulated product positioning that effectively communicates the value proposition of the NiCE solution. The Product Manager represents customer needs in product definition artifacts and on cross-functional program teams, ensures product acceptance in the market, and plans orderly transitions of products from one version to the next. Together with Product Marketing and Development, and other members of the Product Management team, the Product Manager will help the company develop a product roadmap that ensures NiCE offers highly competitive solutions to its customers.   

Essential functions of the Product Manager include developing market and product requirements for the NiCE product/solution offering, based upon customer, competitive, technical, and market information. The Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning, packaging, and pricing strategies, and champions the product launch process for and within NiCE, including with potential customers.   

The ideal candidate has a background in requirements definition, as well as experience working on cross-functional teams and interfacing with customers. This may be from prior roles as a Product Manager, Business Analyst, User Experience professional, Quality Engineer, or others.  This individual has demonstrated ability to grasp, and then articulate, business and technical concepts to a wide variety of audiences.  The ideal candidate can influence various parts of an organization with the necessary excellent interpersonal skills to quickly gather and distill information, build relationships with strategic customers and vendors outside of NICE (as well as with key people within NICE), and champion their ideas and products both inside and outside of NICE. The ideal candidate also possesses strong technical and business analysis skills to quickly assess and remain abreast of the state of the industry. This includes synthesis of any promising new technologies, new applications of technology, standards activities, changes in buyer behavior and expectations, competitive vendor positioning or moves, etc.   

 
 
A Typical Day Might Include the Following: 

• Work with partners, customers, and NICE sales to understand business’ needs regarding interaction analytics with the contact center.   

• Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each release.   

• Create and own your product’s roadmap and execute it successfully. 

• Communicate value propositions of features to the internal and external stakeholders. 

• Assist with the development of the functional/technical design for the features and functions called for by the product requirements.   

• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products.   

• Prioritize and update defects, improvements, and enhancements.   

• Design / Storyboard and develop product demonstration scenarios within the application, primarily utilizing AI prototyping and/or coding tools.   

• Participate in customer-facing sales meetings, events, and user conferences as a product expert.   

• Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).   

• Communicate the value of features and functions to a wide range of audiences, including internal employees (primarily sales, services, and support), customers, prospects, and partners.   

• Communicate in an effective and professional way with customers in and outside of NICE  

To Land This Gig You'll Need: 

• Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred. 

• 5+ years’ experience with software product management, professional services, or in another relevant role.    

• Comfortable working on a complex platform made up of many applications while owning parts of it. 

• Excellent written and oral communication skills.    

• Demonstrated experience as a persuasive and persistent advocate for customer needs.    

• Excellent cross-functional team leader with project management skills.    

• Demonstrated ability to take the initiative and work in a self-directed manner.    

• Ability to thrive in a changing environment.    

• Ability to communicate comfortably across all levels of corporate structure.    

• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market.    

• User experience / Graphic design skills a plus, but not required.    

• Knowledge of telephony infrastructure a plus, but not required.    

• Bachelor’s Degree (MS or MBA preferred).    

• Experience with Contact Center solutions including Agent interactions and automation, virtual agents, GenAI/LLMs. 

• Experience managing one’s own time and balancing many different projects simultaneously. 

• Experience with software development, networking, hosted applications, telecommunications, or other similar technical products 

• Experience with a SaaS product set. 

So, what’s the role all about?

We are seeking a confident HR Business Partner to provide a full range of HR support and leadership to a hugely strategic, critical line of business:  Customer Service Automation.  This role will be a part of a fun, passionate, and dynamic global HR team. The position is both a strategic and hands-on role, which includes driving culture, designing organizations for maximum impact, leading change management, providing leadership coaching, and driving HR functional excellence. The ideal candidate can effectively interact with business leaders at all levels, possesses excellent communication skills and strong business acumen and works effectively across global locations.  Likely will serve as project leader for one of many NICE global initiatives.​
How will you make an impact?  

• Work with senior management and the HR team to develop and implement HR plans and solutions
• Partner with Director, Human Resources and the business on organizational design, workforce planning, talent management, succession planning and all other relevant HR processes
• Extensive change management plans, including design and execution.  Includes PMI work on acquisitions in multiple stages of integration
• Provide management coaching to front-line managers and senior leaders
• Assess assigned business unit's training needs and conduct 1x1 and group training sessions as appropriate
• Review and analyze business metrics including data on retention and employee experience to recommend actions/changes
• Consult with business and Finance on headcount planning and reporting, ensuring deep understanding of headcount management and movement
• Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling
• Work with front-line managers and employees to address sensitive employee relations issues, fairly representing all interests
• Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client group
• Partner with Talent Acquisition on recruitment within the organization, including candidate assessment, supporting internal mobility and ensuring compliance with processes and procedures

Have you got what it takes?

• The ability to understand business goals and recommend approaches to help the business reach them through their people
• Focus on how to help the business achieve their desired outcomes within the structure of a larger organization
• The ability to think big and also get in the details
• Adaptability and even thriving in a rapid and complex work environment
• Driving employee engagement to impact business results
• Bias for smart action and ability to manage multiple priorities simultaneously
• Positivity
• Communication skills – convey messaging from senior leaders to employees
• Excellent organizational skills
• Bachelor's Degree in Human Resource Management, Business Management, Communications or related Technical Fields or equivalent work experience. 
• 5-8 years’ experience as a Business Partner
• Resiliency, critical thinking skills, ability to work in an ever-changing environment
• Ability to balance strategic piece of an HRBP role with more detailed work like headcount tracking and planning
• Basic knowledge of employment law
•  

You will have an advantage if you also have:

• Experience within a start-up environment and/or tech environment
• Experience working with a global team/matrix setting
• Experience assessing management and executive talent

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10391
Reporting into: Director, HRBP
Role Type: Individual Contributor

At NiCE, AI Product Strategists lead from the front. This means maintaining direct engagement with customers and partners, deeply understanding real-world business challenges, and translating those needs into innovative solutions.

NiCE is an AI-first technology company, and AI Product Strategists are expected to actively embrace modern AI tools in their daily work — using them to accelerate discovery, prototype new ideas, and rapidly validate solutions with real users.

The AI Product Strategist plays a critical role in shaping the NiCE product and solution portfolio by developing market and product requirements based on customer insights, competitive intelligence, technical considerations, and evolving market trends. This role defines rollout strategies for bringing products to market, develops product positioning, packaging, and pricing strategies, and champions the product launch process across NiCE and with potential customers.

As part of NiCE’s AI-first culture, AI Product Strategists leverage modern AI development tools to rapidly test ideas and validate product concepts. This includes the ability to create early working prototypes using AI-assisted development tools (sometimes referred to as “vibe coding”) that allow teams and customers to interact with real functionality during early design stages.

A Typical Day Might Include the Following

• Work directly with partners, customers, and NiCE sales teams to understand business needs related to interaction analytics within the contact center.
  • Maintain direct client engagement to validate product direction and ensure customer needs are reflected in product strategy.
  • Develop and maintain Product Requirements Backlogs detailing business and technical requirements for upcoming releases.
  • Assist in developing functional and technical designs for features and capabilities defined in the product requirements.
  • Rapidly prototype new product ideas using AI-assisted development tools to validate concepts with internal teams and customers.
  • Leverage modern AI development platforms (such as Claude Code, Manus AI, Lovable, and other emerging tools) to accelerate ideation, prototyping, and experimentation.
  • Manage relationships across functional groups and influence cross-functional teams without direct hierarchical ownership.
  • Prioritize and manage defects, improvements, and feature enhancements.
  • Design, storyboard, and develop compelling product demonstration scenarios within the application.
  • Participate in customer-facing sales meetings, events, and user conferences as a product and AI solutions expert.
  • Perform competitive analysis and serve as a key internal resource for knowledge of competing products and capabilities.
  • Communicate the value of GenAI and Copilot solutions to a wide range of audiences, including internal teams (sales, services, and support), customers, prospects, and partners.
  • Communicate effectively and professionally with customers both inside and outside of the NiCE CXone ecosystem.

To Land This Gig You'll Need

Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or a related field (or equivalent work experience). Master’s Degree preferred.

• 5+ years of experience in software product management, professional services, or a similar strategic role.
  • Excellent written and verbal communication skills.
  • Demonstrated experience advocating for customer needs and translating them into product direction.
  • Strong cross-functional leadership and project management skills.
  • Proven ability to take initiative and work independently in a fast-moving environment.
  • Ability to thrive in dynamic and evolving business environments.
  • Comfort communicating across all levels of the organization.
  • Ability to partner with sales executives and support opportunities as a subject matter expert, particularly for emerging offerings.
  • Contact center industry experience preferred.
  • User experience or graphic design experience is a plus, but not required.
  • Knowledge of telephony infrastructure is a plus, but not required.
  • Experience with contact center solutions including agent interactions, automation, virtual agents, and GenAI / LLM technologies.
  • Ability to manage multiple initiatives and balance competing priorities.
  • Experience with software development, networking, hosted applications, telecommunications, or similar technical product environments.
  • Experience working with SaaS-based product platforms.

Additional Preferred Qualifications

• Demonstrated experience working directly with enterprise customers to gather requirements and translate them into product direction.
  • Comfort leveraging AI tools to accelerate product discovery, prototyping, and experimentation.
  • Experience building early functional prototypes using AI-assisted development tools such as Claude Code, Manus AI, Lovable, or similar platforms.
  • Curiosity and willingness to continuously experiment with emerging AI technologies to improve product development velocity and innovation.

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​