So, what’s the role all about?

The Partner Enablement Manager is responsible for planning, coordinating, and executing partner‑focused enablement initiatives that strengthen partner capability, improve partner performance, and support the overall partner ecosystem. This role collaborates closely with product, sales, and readiness teams to identify partner enablement needs and develop programs that equip partners to successfully position, sell, and deliver company solutions.

How will you make an impact

• Develops and executes partner enablement programs that enhance partner capability across sales, delivery, and technical roles.
• Collaborates with product, sales, and readiness teams to identify partner enablement needs and translate them into structured programs.
• Designs and delivers training sessions, workshops, and resources that support partner proficiency in positioning, selling, and implementing solutions.
• Coordinates end‑to‑end enablement program logistics, including timelines, communications, and stakeholder alignment.
• Monitors partner performance trends and uses insights to inform program updates and new enablement initiatives.
• Works closely with internal teams to ensure enablement materials remain accurate, relevant, and aligned with product updates and market needs.
• Engages directly with partners to gather feedback and enhance enablement effectiveness and value.
• Maintains ongoing communication with internal and external stakeholders to ensure cohesive, consistent partner support.

Have you got what it takes?

• 3–5 years of experience in partner enablement, sales enablement, channel programs, customer success, or a similar field.
• Experience developing or coordinating training, enablement, or readiness programs for external audiences.
• Strong understanding of partner ecosystems, channel business models, or B2B SaaS sales motions.
• Excellent communication, presentation, and relationship‑building skills.
• Strong organizational and project management abilities with experience managing multiple initiatives.
• Proven ability to collaborate effectively with cross‑functional teams, including product, sales, marketing, and readiness.
• Ability to assess partner needs and translate them into actionable enablement plans.

You will have an advantage if you also have:

• Experience within SaaS, enterprise software, or professional services
• Familiarity with learning and development principles, curriculum frameworks, or certification programs.
• Background supporting partner onboarding, sales enablement, or delivery readiness.

What’s in it for you?

Learn more about the Benefits at NICE (Link which we will land up on benefits section

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10824
Reporting into: Director, Partner Readiness Global

Role Type: Individual Contributor

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
• These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
• You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
• You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
• The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

How will you make an impact?

• Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
• Design reusable agent frameworks adapted to the specific demands of different industries.
• Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
• Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
• Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Have you got what it takes?

Education & Background

• Hands-on experience building and operating end-to-end production systems at scale.
• With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
• Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.

AI & Technology Expertise

• Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
• Experience developing or operating AI/LLM-powered systems in production is a major plus.
• Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go is an advantage.

CX & Industry Knowledge

• At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
• Prior experience in customer-facing or externally-led technical roles is a plus.

Strategic & Communication Skills

• A clear, direct communicator who can be equally persuasive with engineers and executives.
• Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
• Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?

• Build AI agents that run in production at meaningful scale, not slideware or research exercises.
• Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
• Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
• Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
• Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

Requisition ID: 10742

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

So, What's the role all about?

As an Engineering Manager at NiCE Cognigy, you will lead a high-performing team of engineers and drive business impact through effective execution, people management, and strategic decision-making.

• Lead, mentor and coach a cross-functional team of software and QA engineers to achieve their full potential

• Set performance expectations, establish goals, and conduct regular assessments for each team member

• Provide resources and growth opportunities to continuously improve engineers' skills • Work proactively to remove obstacles blocking engineers from achieving their objectives

• Set up organisational structures and processes that enable fast flow and scalability

• Work closely with the Product Owner and Tech Lead to shape and drive Sprint Goals, covering new features, bug fixes, and continuous improvements

• Drive cross-team and cross-role collaborations to ensure seamless feature delivery

• Own HR Management tasks including recruitment, remuneration, career planning and long-term vacation planning

 You are a people-first leader with a passion for building great teams and delivering exceptional results. You bring technical credibility combined with strong leadership and communication skills, and you are energised by helping engineers grow while driving meaningful business impact.

• Previous experience leading and managing cross functional software engineering teams of more than 6 people • Clear communication and conflict resolution skills

• Strong product mindset: You are results oriented with a pragmatic mindset

• Good problem-solving skills and the ability to think strategically

• You thrive in dynamic environments and can effectively manage shifting priorities

• Able to clearly communicate both technical and non-technical direction 

• Empathetic personality who believes in giving and receiving open, honest feedback

• You know how to build a supportive and trusting environment within the team

• You are personable and enjoy interacting with people

• Strong leadership skills and the ability to motivate and inspire team members

• Excellent interpersonal skills and the ability to build relationships with stakeholders

• Solid technical background and experience in software engineering

• You use AI tools (e.g. Claude, GitHub Copilot) in your day-to-day work and understand their value across engineering, communication, planning, and leadership tasks

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NiCE Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Reporting into: Vice President, Engineering

Job type: Managerial role

#LI-Hybrid

.

So, what’s the role all about?

NiCE is looking for an AI Consultant at NiCE Cognigy, you will be a trusted advisor to our customers as they navigate their AI transformation journey. You will bring deep expertise in artificial intelligence, customer experience strategy, and industry best practices to help organisations unlock measurable value from AI-powered solutions. This is a high-impact, customer-facing role that sits at the intersection of strategy, technology, and business outcomes.

How will you make an impact?  

• Partner with customers across all verticals to understand their business challenges, goals, and existing technology landscape
• Identify, evaluate, and prioritise AI use cases that will deliver the greatest impact on customer experience, operational efficiency, and business performance
• Lead discovery workshops and consultative engagements to surface opportunities for AI transformation
• Define pilot scope, success criteria, and measurement frameworks in collaboration with customer stakeholders
• Develop clear, actionable roadmaps that align AI initiatives with customer business objectives
• Act as a subject matter expert on agentic AI, conversational AI, and the broader CX technology ecosystem
• Collaborate closely with Conversational Designers and AI Engineers to ensure seamless handoff from strategy to execution
• Present recommendations and findings to senior stakeholders, including C-suite and VP-level audiences
• Contribute to thought leadership, internal knowledge sharing, and the continuous development of NiCE Cognigy's consulting methodology

Have you got what it takes?

• 5+ years of experience in a consulting, pre-sales, or advisory role within enterprise technology, preferably in AI, CX, or contact centre solutions
• Strong understanding of AI and automation technologies, including large language models, conversational AI, and agentic workflows
• Demonstrated ability to identify and articulate business value from technology investments
• Experience facilitating workshops and discovery sessions with enterprise customers
• Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
• Commercial acumen and the ability to build trusted, long-term relationships with customers
• Experience across multiple verticals (e.g. financial services, retail, healthcare, telecoms) is a strong advantage

Familiarity with contact centre operations or customer service environments is highly desirable.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10683

Reporting into: Director, Solution Engineering, CSA

Role Type: Individual Contributor

So, what's the role all about?

NiCE enables organizations to address today's consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world's leading cloud CX platform. CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, learning, and the utilization of advanced technologies. We are inviting enthusiastic students or recent graduates to join our CSA team as Associate DevOps Engineers. This position offers a unique opportunity to learn and contribute to the CI/CD processes, cloud management on AWS and Azure, and AI-powered infrastructure automation.

How will you make an impact?

• Assist in the development and maintenance of CI/CD pipelines.
• Work closely with experienced DevOps engineers and other teams to learn best practices in development and operations integration.
• Support the management of cloud infrastructure on AWS and Azure under supervision.
• Help monitor system performance and participate in troubleshooting and optimization tasks.
• Assist in deploying, monitoring, and maintaining AI based services and workloads.
• Support integration of Generative AI capabilities (e.g., LLM-based services) into CI/CD pipelines and cloud environments.
• Participate in evaluating and integrating AI-related tools and services.
• Engage in continuous learning, adopting industry best practices, new technologies, and emerging AI trends.

Have you got what it takes?

• Student of Computer Science, Computer Engineering, or Software Engineering.
• At least 4 semesters left until graduation
• Knowledge of AWS services
• Good knowledge of Python
• Basic familiarity with AI concepts
• Understanding of REST APIs and experience working with external services - advantage
• Familiarity with containers (Docker) and CI/CD tools - advantage
•  Awareness of cloud-based AI services (such as AWS Bedrock, SageMaker, or Azure AI services) – advantage
• Available for 100 hours / 2.5 days a week
• Great team player with excellent interpersonal skill
• Independent, self-driven, strong self-learner, with ability to self-manage tasks and meet deadlines
• Global mindset & great communication skills in English

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10738
Reporting into: Group Lead, DevOps, CX
Role Type: Student

#LI-Hybrid

So, what’s the role all about?

As Principal Product Designer at NiCE, you will own the design quality and experience across our product portfolio. You will set the design standard for the platform, ensure consistency across all product areas, and drive the completion and governance of our internal design system.

This is not a hands off leadership role. You will remain deeply involved in the craft of design, setting the bar through your own work while reviewing and elevating the work of others. Your goal is to ensure that every part of the product feels cohesive, intentional, and built as part of one unified system.

You will act as the design authority across a distributed product organization where Product Managers prototype using Figma Make. Your role is to define the standards, guide quality, and enable teams to move quickly without compromising experience consistency.

You will work closely with product leadership, engineering, and cross functional teams to shape the user experience of a complex enterprise AI platform. This includes areas such as agent configuration, conversation design, voice pipelines, evaluation tooling, and platform observability.

You will report to the Director of Product.

What You Will Do

You will own the overall design quality and coherence of NiCE-Cognigy’s product ecosystem, from foundational design principles through to the experience delivered across individual product areas.

You will:

• Define and drive the design vision and experience standards across NiCE-Cognigy’s product portfolio.
• Lead the completion and governance of the internal design system, including components, interaction patterns, principles, and documentation.
• Ensure consistency and coherence across multiple product areas including agent builder, voice, proactive engagement, evaluation tooling, and integrations.
• Review and elevate design work across product teams, acting as the final arbiter of design quality.
• Partner closely with Product Managers and engineering leads to ensure design intent is preserved through delivery.
• Shape the experience of complex enterprise workflows such as AI agent configuration, conversation flow design, voice pipeline management, and observability tools.
• Define processes that allow design quality to scale across a distributed team where PMs contribute to prototyping.
• Establish a design review model that maintains quality while enabling teams to move quickly without requiring your involvement in every decision.
• Contribute to product strategy discussions, bringing a user experience and system thinking perspective to roadmap and prioritization conversations.
• Continuously improve the overall product experience by identifying inconsistencies, closing design gaps, and evolving the system as the platform grows.

Who You Are

• You are an experienced product designer who has led design across complex SaaS products or multi product platforms.
• You understand how to create coherence across large product surfaces and know how to balance design quality with the realities of fast moving product teams.
• You are a strong individual contributor who leads through craft, clarity, and judgment. You set the bar through your own work while helping others improve theirs through thoughtful critique and guidance.
• You are comfortable stepping into ambiguity, quickly understanding existing work, identifying gaps, and driving toward a clear and consistent outcome.
• You are confident discussing design decisions with engineers, product managers, and executives, and you can clearly articulate what good looks like and why it matters.
• You combine strong design instincts with a pragmatic approach to shipping high quality enterprise products.

Preferred Experience

• You have experience designing complex enterprise SaaS products where configurability, scalability, and technical constraints play a major role.
• You have owned or significantly contributed to a design system in a product organization, including component definition, adoption, and governance.
• You have worked in environments where design is distributed and non designers contribute to prototypes or early concepts.
• You are familiar with conversational AI platforms, agent based systems, or complex workflow tooling.
• You have collaborated with cross functional teams in fast moving product environments and can demonstrate how your design work improved both product quality and business outcomes.
• We value strong design judgment, practical experience, and the ability to drive meaningful impact regardless of the number of years on your CV.

What Makes This Role Unique

You are joining at a pivotal moment as Cognigy’s product platform evolves and integrates more deeply with NICE’s CXone ecosystem.

You will have direct influence on the future experience of a leading enterprise AI platform and work closely with product leadership on shaping how the platform evolves.

The team already has strong prototyping capability across Product Managers. Your leverage comes from system thinking, design quality, and architectural experience rather than sheer execution volume.

You will be designing at the frontier of enterprise AI including agentic systems, voice interfaces, evaluation tooling, and real time orchestration.

Requisition ID: 10354

Reporting into: Director - Product Management 

Job type: Individual contributor.

#LI-Remote

So, What's the role all about?

This role exists to ensure NiCE-Cognigy can efficiently, accurately, and consistently respond to customer and prospect compliance, security, and regulatory requests — particularly during sales cycles and renewals. The Compliance Specialist serves Sales, Legal, Security, and external auditors by owning vendor questionnaires, bid documentation, and evidence coordination, enabling faster deal cycles and smoother audits while maintaining a strong and credible compliance posture. The role acts as the primary operational interface between compliance frameworks and customer-facing requirements, in both German and English.

How will you make an impact?

Compliance Questionnaire Management

• Own and complete vendor assessments, security questionnaires, DDQs (Due Diligence Questionnaires), TPQ forms, and bid documentation in German and English.
• Ensure timely, accurate, and high-quality responses to customer and prospect compliance requests.
• Track and manage questionnaire pipeline, turnaround times, and outcomes.

Sales Enablement & Stakeholder Support

• Act as the primary compliance point of contact for the Sales team during bids and contract renewals.
• Respond to Sales requests within agreed SLAs (same or next business day for standard requests).
• Provide compliance guidance and positioning support to Sales, Legal, and external stakeholders.

Audit Evidence & Coordination

• Gather, organize, and maintain audit evidence for recurring audits including ISO 27001, SOC 2 Type II, PCI DSS, C5, and customer-specific audits.
• Collaborate closely with Security, Engineering, and IT to collect and validate evidence.
• Ensure documentation is complete, current, and audit-ready at all times.

Compliance Tooling – Vanta Platform Ownership

• Actively maintain and manage the Vanta compliance platform, ensuring evidence, controls, and framework mappings are accurate and up to date.
• Monitor control coverage and freshness; proactively address gaps before they affect audit outcomes.
• Serve as the internal Vanta subject-matter expert and point of contact.

Knowledge Base & Standardization

• Build, maintain, and continuously improve a structured internal knowledge base of standard answers, templates, and compliance references.
• Increase reuse of standardized responses across customers and regions to reduce ad-hoc drafting effort.
• Ensure consistency and quality of responses used by Sales and Compliance teams.

Have you got what it takes?

Technical Knowledge

• Strong understanding of security and compliance frameworks: ISO 27001, SOC 2, PCI DSS, C5, and GDPR.
• Experience completing vendor assessments, DDQs, and security questionnaires.
• Working knowledge of SaaS security and cloud environments.
• Hands-on experience with compliance tooling — Vanta experience is a strong advantage.

Communication & Language

• Fluent written and spoken communication skills in both German and English (professional/business level required).
• Ability to translate complex compliance requirements into clear, customer-friendly responses.

Working Style & Collaboration

• High attention to detail and structured, methodical approach to work.
• Ability to manage multiple concurrent questionnaires and deadlines under time pressure.
• Effective collaboration with internal teams: Sales, Legal, Security, Engineering, and IT.
• Comfortable working with external customers, auditors, and third-party assessors.

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10661
Reporting into: Manager, Safety & Security
Role Type: Individual Contributor

#LI-Hybrid

So, what's the role all about?

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
• Work hand-in-hand with Product Managers and Engineers, and  go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
• The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How will you make an impact?

• Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
• Convert business requirements into well-designed, high-performing AI agents.
• Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
• Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Have you got what it takes?

Education & Background

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
• An MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.

AI & Technology Expertise

• Solid grasp of software development fundamentals, product management, and engineering workflows.
• You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
• Capable of bridging the gap between ambitious product vision and working AI agents.

CX & Industry Knowledge

• Experience with conversational design principles and customer experience strategy.
• Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
• Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.

Strategic & Communication Skills

• Sharp written and verbal communicator.
• Can distill complex technical detail into clear, actionable language for non-technical audiences.
• Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
• Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

What's in it for you?

• Get deeply involved in building and launching AI agents at the leading edge of the industry.
• Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
• Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
• Gain expertise that's in high demand and short supply across the market.

So, what’s the role all about?

As a rapidly growing business, we are further expanding the team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and much more to clients across the globe.

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Train team members, partners, and clients on the available data structures and reporting tools.
• Conduct research and perform data analysis to identify root causes of issues, assess impact, and uncover anomalies or inconsistencies within the data.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and produce insightful reports and dashboards.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Support data governance efforts by documenting processes, maintaining a knowledge base, and contributing to data security best practices.
• Understand, propose, improve, implement processes (what processes? Very vague)
• Write efficient and optimized SQL and scripts to extract, transform, analyze, and present data in meaningful formats.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Provide on-call support to global customers
• And other responsibilities

Have you got what it takes?

Basic Qualifications:

• 6+ years experience in a consulting / data engineering / professional services role
• 3+ years experience in senior/leadership roles
• Ability to influence stakeholders and customers on project management and related topics.
• Experience working with databases (relational and non-relational) at scale (ex: MySQL, Redshift, PostgreSQL, MongoDB, Redis, Cassandra, etc.)
• Experience working with data warehouses and data lakes, including the associated ETL, reporting and data visualization tools (example: Looker, Power BI, Tableau, etc.)
• Experience writing complex queries (SQL/NoSQL)
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex)
• Expert understanding of Professional Services Project Management Policies and Processes
• Develop processes and process improvements to ensure high-quality and cost effectiveness
• Excel in the ability to identify areas of concern based on documentation based on product knowledge, the needs of the stakeholders/customer, and other factors
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment
• Ability to clearly communicate and present to stakeholders (internal and external)
• Amenable to work shifting schedules

Nice to Have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9104

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Become a subject matter expert in the MPower Proactive AI Agents solution, such as, but not limited to, data model, reporting structure, and AI-driven functionalities.
• Design, develop, and maintain reports, dashboards, and analytics tools that provide business-critical insights to internal stakeholders and external customers.
• Collaborate with clients to understand their business requirements, workflows, and data needs, translating these into effective BI solutions.
• Collaborate with global cross-functional teams to analyze customer journeys, identify trends, and build data-driven solutions.
• Learn and continuously adapt to modern technologies, such as, but not limited to, AI-enabled data management and automation tools.
• Participate in and lead the definition and implementation of optimization strategies, leveraging deep insights from data.
• Create and maintain technical documentation including data models, system architecture, and implementation guides for clients and internal teams and support data governance efforts by documenting processes, maintaining knowledge bases, and contributing to data security best practices.
• Write efficient and optimized SQL and query language scripts to extract, transform, analyze, and present data in meaningful formats.
• Troubleshoot and resolve technical issues related to BI tools, data pipelines, and system integrations during the implementation process.
• Contribute to building and evolving data standards, best practices, and scalable solutions for reporting and analytics.
• Take initiative in proposing and experimenting with new tools, architectures, and methodologies for data storage, processing, and visualization.
• Ensure the delivery of BI solutions on time, within scope, and within budget while maintaining high-quality standards.
• Share expertise and foster a collaborative work environment.
• Provide on-call support to global customers.

Have you got what it takes?

• 3+ years experience in a consulting / data engineering / professional services role.
• Experience in working with databases (relational and non-relational) at scale (ex: MySQL, PostgreSQL, MongoDB, Redis, Cassandra, etc.).
• Experience in working with data warehouse, data lakes, and the associated ETL and reporting tools (example: Looker, Power BI, Tableau, Redshift, etc.).
• Expertise, knowledge, and understanding of architectures needed to build business-centric reports from multiple data sources (ranging from basic to complex).
• Proven experience with Query Languages (SQL/NoSQL), data visualization tools (e.g., Power BI, Tableau, or Looker), and report/dashboard development.
• Analytical mindset with excellent problem-solving and troubleshooting skills.
• Willingness and enthusiasm to learn complex AI-driven platforms and tools.
• Ability to successfully work in a team-oriented, highly collaborative environment.
• Ability to clearly communicate and present to stakeholders (internal and external).
• Amenable to work shifting schedules & Hybrid (2x onsite).

Nice to have:

• Familiarity with AI/ML-driven data solutions, or interest in learning.
• Experience working in cloud environments (Example: Azure, AWS, or GCP).
• Exposure to Python, R, or other scripting languages for data analysis.
• Understanding of data privacy, security, and governance frameworks.

Requisition ID: 9424

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10805

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10804

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

We’re looking for a Senior Technical Writer to own documentation across our Proactive AI product - a fast‑growing area within NiCE Cognigy that powers intelligent, autonomous customer interactions at scale.

In this role you will create and maintain both internal and external technical documentation: developer‑facing API and CLI references, integration guides, and release notes that enable our customers and partners to build on our platform as well as internal product specifications, architecture guides, used by our own engineering, product, and professional services teams.

You’ll be embedded in the product team - working closely with the engineering team - to deliver documentation that is accurate, timely, and useful. This is a highly autonomous individual‑contributor role where you own your output end‑to‑end.

How will you make an impact?

• Own end-to-end documentation for the Proactive AI product surface, covering both external developer documentation and internal technical content.
• Create and maintain REST API reference documentation - endpoints, authentication, request/response specs, error codes, and real working examples.
• Develop integration guides and quickstart tutorials that take a developer from zero to a working implementation.
• Maintain internal documentation including product and feature specifications, architecture and data-flow guides, admin and configuration manuals, and support runbooks.
• Monitor support channels and customer feedback to identify documentation gaps and continuously improve content quality.
• Manage versioning, changelogs, and deprecation notices to keep the docs estate consistent and current.
• Champion documentation best practices and leverage AI tooling - LLMs and documentation-specific tools - to improve quality and throughput.
• Collaborate with the UX team on in-product microcopy, tooltips, and error messages where needed.

Have you got what it takes?

• 5-7 years of experience as a Technical Writer, with at least 2 years producing developer-facing or API documentation.
• Proven track record of owning end-to-end documentation for complex enterprise software products.
• Strong grasp of REST APIs and developer-centric documentation - you can read an OpenAPI spec and turn it into documentation developers actually use.
• Experience using AI tools to assist with documentation workflows, with the ability to validate output and correct inaccuracies.
• Excellent written communication skills - clear, concise, and always optimised for the reader.
• Highly motivated, organised, and self-managed, with the ability to work effectively in a fast-paced environment.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10798

Reporting into:  Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.

How will you make an impact?  

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events

Have you got what it takes?

• Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)
• Hunter mentality and passionate about winning
• Ability to create and communicate complex deal structures and ROIs
• Confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Strong organization and prioritization skills
• Professional communication skills and a customer-centric, personable demeanor
• Ability to balance driving a sales cycle independently while leveraging internal resources
• Comfortable leveraging a partner channel to support the sales process

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10436
Reporting into: Director, Sales, US
Role Type: Individual Contributor

#LI-Remote

So, What's the role all about?

We're looking for an experienced Enterprise Account Executive to join our expanding Eastern Europe Sales team with a primary focus on the Polish market and help us revolutionize the industry. In this role, you'll collaborate with potential customers to learn about their needs and objectives, and determine how Cognigy can assist them.

How will you make an impact?

Primary territory: Poland (Eastern Europe)
Secondary coverage: DACH (depending on business needs)

• Acquiring new enterprise companies from all industries across Eastern Europe, with a primary focus on Poland
• Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources
• Developing, maintaining and reviewing territory plans that outline how you will meet business goals
• Running full sales cycles from account planning & targeted prospecting through discovery/qualification, contract negotiation & close
• Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations
• Coordinating responses to RFPs/RFIs
• Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership
• Representing Cognigy at trade fairs or events that are customary in the industry
• Preparing, presenting and conducting demos, presentations and customer meetings
• Using CRM effectively and consistently to track sales cycles/engagement

Have you got what it takes?

• You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment
• You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase
• You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment
• What is a salesperson without professional communication skills, and a customer-centric, personable demeanor?!
• You can balance driving a sales cycle independently while leveraging internal resources
• You are comfortable leveraging a partner channel to support the sales process
• Fluent in Polish and English is required. German is a strong plus.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

 Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9801

Reporting into: Director, Sales EU

Job type: Individual contributor.

So, What's the role all about?

We're looking for an experienced Enterprise Account Executive to join our expanding DACH Sales team and help us revolutionize the industry. In this role, you'll collaborate with potential customers to learn about their needs and objectives, and determine how Cognigy can assist them.

How will you make an impact?

• Acquiring new enterprise companies from all industries within the DACH region
• Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources
• Developing, maintaining and reviewing territory plans that outline how you will meet business goals
• Running full sales cycles from account planning & targeted prospecting through discovery/qualification, contract negotiation & close
• Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations
• Coordinating responses to RFPs/RFIs
• Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership
• Representing Cognigy at trade fairs or events that are customary in the industry
• Preparing, presenting and conducting demos, presentations and customer meetings
• Using CRM effectively and consistently to track sales cycles/engagement

Have you got what it takes?

• You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment
• You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase
• You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment
• What is a salesperson without professional communication skills, and a customer-centric, personable demeanor?!
• You can balance driving a sales cycle independently while leveraging internal resources
• You are comfortable leveraging a partner channel to support the sales process
• Fluent in German and English

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9767

Reporting into: Director, Sales EU

Job type: Individual contributor.

#LI-Remote

So, what’s the role all about?

Our Customer Success team partners with enterprise clients to ensure they realize measurable business value from their investment in Proactive AI Agent. This role is ideal for someone who combines strong data analysis skills with deep customer-facing experience, and who is comfortable owning outcomes across complex, strategic accounts.

How will you make an impact?  

• Own a book of enterprise and strategic customers, ensuring contract value is realized and renewal risk is proactively managed
• Analyze customer, journey, and operational data to identify trends, risks, and opportunities
• Translate data into clear, executive-ready insights and recommendations
• Build and maintain customer success plans aligned to business outcomes and KPIs
• Partner with customers to define, prioritize, and evolve AI-driven journeys that deliver measurable value
• Gather and document customer business and technical requirements, and create customer-specific technical specification documents (defining scope, data inputs, logic/flows, dependencies, and success criteria) to guide implementation and delivery
• Design and evolve customer journeys that leverage GenAI-based capabilities, including defining use cases, guardrails, escalation logic, and success criteria, and reflecting these requirements in technical specifications
• Lead Quarterly Business Reviews, presenting performance, insights, and next-step recommendations
• Coordinate cross-functional delivery with Professional Services, Product, and Sales
• Support renewal and expansion conversations with data-backed business cases
• Act as a trusted advisor to senior client stakeholders, balancing strategic guidance with execution

Have you got what it takes?

• Managed post-sale customer relationships for enterprise or strategic accounts
• Owned customer outcomes, not just implementations or tickets
• Used data analysis to guide customer decisions and executive conversations
• Participated in renewals, expansions, or commercial planning
• Presented insights and recommendations directly to customer stakeholders
• Bachelor’s degree
• Experience managing complex, customer-facing projects
• Experience creating customer-facing or internal technical specifications or requirements documentation in support of implementations
• Strong analytical skills; comfortable working with raw or imperfect data in Excel or similar tools
• Ability to explain data-driven insights clearly to non-technical audiences
• Experience working with large, process-driven organizations
• Strong communication and stakeholder management skills
• Commercial awareness and comfort supporting renewal and expansion motions

You will have an advantage if you also have:

• Experience in SaaS, AI, CX environments
• Experience delivering or supporting executive-level business reviews
• Experience designing or supporting customer journeys that leverage GenAI or large language model–based capabilities, including defining prompts, constraints, and fallback behaviors
• Formal project management training or certification (e.g., PMP), applied in a customer-facing delivery or success role

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10685
Reporting into: Director, Product Customer Success,CX
Role Type: Individual Contributor

So, what’s the role all about?

As a Delivery Solutions Architect in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You’ll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows with a strong focus on Conversation Design.

How will you make an impact?

• Use case discovery
• Requirements engineering
• Create dialog flows and scripts
• Define intents and user journeys
• Lead conversation design workshops
• Develop assistant personas
• Deliver partner enablement activities

Have you got what it takes?

• 3+ years conversation/UX design
• Strong English communication skills
• Experience in multimodal user experience
• Understanding of NLU/NLP concepts
• Understanding of Large-Language-Models and prompting

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10290

Reporting into: Senior Director, Professional Services

Role Type: Individual Contributor

#LI-Remote

So, What's the role all about?

As a Senior Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

How will you make an impact?

• Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
• Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction

 Have you got what it takes?

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level individual contributions and advanced technical implementations.
• Mastery in Python, Java, Node.js, APIs, SDKs, and cloud-based platforms. Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions.
• Strong capability to align technical solutions with business objectives and deliver measurable outcomes.
• Exceptional ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Must be fluent in English (German is a plus)

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10200

Reporting into: Director, Professional Services EU

Job type: Individual contributor.

#LI-Remote

So, what’s the role about? 

As a Presales Solution Architect you will be at the centre of designing Agentic AI solutions integrated with Enterprise platforms across CcaaS, CRM, ERP and more. You will bridge business needs with technical realities by defining integrations, ensuring scalability/security, and leading teams through pre-sales design focusing heavily on AI, automation, and customer experience to meet business goals. You will also play a pivotal role in the handover between sales and service teams to ensure a flawless execution during the delivery phase of any customer project.

How will you make an impact? 

• Pre-Sales Leadership: Engage with clients, analyse requirements, create proposals, and present solutions, often involving RFPs/RFIs.  
• Solution Design: Architect end-to-end CCaaS systems, defining technology stacks, integrations (telephony, CRM, AI), data flows, and security.
• Technical Expertise: Deep knowledge of CCaaS platforms, AI/ML (Agent Assist, Bots, Analytics), and cloud services (Azure, AWS).
• Documentation & Standards: Develop solution blueprints, architectural documents, and ensure adherence to standards.
• Stakeholder & Team Collaboration: Work with sales, IT, product, and delivery teams ,and manage client relationships.
• Implementation Oversight: Guide development, manage migrations, provide technical leadership, and act as an escalation point.
• Innovation: Stay current with trends,  technology advancements, and act as a thought leader both internally and externally. 
   
  Have you got what it takes?
• Experience in architecture, solution design, and CCaaS technologies.
• Deep expertise in Conversational AI, Generative AI and Agentic solutions.
• Strong analytical, problem-solving, leadership, and communication skills.
• Ability to translate complex business needs into technical designs and ROI.
• Proficiency with Agile methodologies and enterprise governance.
• Familiarity with major CCaaS vendors, AI/ML, and integration patterns. 

Requisition ID: 9776.
Reporting into: Director, Solution Engineering.
Role Type: Individual Contributor

#LI-Remote

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

How will you make an impact?  

• AI Agent Design & Development
  • Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.
  • Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.
  • Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.
  • Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization.
• AI Agent Lifecycle Ownership
  • Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization.
  • Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.
  • Implement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.
  • Monitor agent performance and evolve agents to handle increasingly complex customer interactions.
• System Integration & Automation
  • Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.
  • Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.
  • Implement multi-step workflows that coordinate API calls across multiple systems of record.
  • Ensure secure, scalable, and reliable integrations across customer environments.
• Full Stack Solution Development
  • Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.
  • Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.
  • Create reusable components and frameworks that accelerate development of new AI agent capabilities.
  • Maintain and enhance demo environments and development environments used for solution innovation.
• Customer Solution Engineering
  • Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.
  • Translate business requirements into technical architectures and working solutions.
  • Build prototypes, proof-of-value implementations, and production-ready agent capabilities.
  • Act as a trusted technical advisor to both business and technology stakeholders.
• Product Innovation & Feedback
  • Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.
  • Prototype new capabilities that extend the NiCE AI platform.
  • Provide direct field insights that inform product roadmap and future platform capabilities.
  • Contribute reusable patterns, integrations, and architectures that improve future deployments.
• Technical Demonstration & Enablement
  • Design and build advanced technical demonstrations showcasing AI-driven customer experiences.
  • Develop reusable demo frameworks and environments that illustrate enterprise use cases.
  • Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.
  • Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.

Have you got what it takes?

• The AI Agent Engineer will work across several core technical domains:
  AI & Agent Systems
  • Large Language Models
  • Prompt engineering
  • Agent orchestration frameworks
  • Retrieval-augmented knowledge systems
  • Conversational AI architecture
  Full Stack Development
  • Backend services and APIs
  • Web and conversational interfaces
  • Integration layers
  • Data pipelines
  Enterprise Integrations
  • REST APIs and microservices
  • CRM and business system integrations
  • Knowledge systems and data stores
  • Identity and access management

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Professional Service Implementation Engineer

At NiCE, we challenge our limits and set ambitious goals. We strive for excellence and consistently exceed expectations. If you share our drive, we offer a career opportunity that will inspire and motivate you.

More about the role…

As an Implementation Engineer, you will lead projects essential to our clients’ success. You will configure Proactive AI products according to best practices and customer requirements, while coordinating activities across departments.

As part of the implementation team, you will collaborate with Customer Success, Product Development, and AI Innovation teams to design and implement business and technical requirements for Proactive AI deployments in both pilot and production environments.

The Professional Services Engineer also serves as an organizational leader, mentoring and coaching junior staff.

Key Responsibilities…

• Become an expert in Proactive AI solution design, consultancy, and implementation.
• Learn the client’s business processes to define and document requirements for automated transactions of proactive customer journeys.
• Document End-to-End Application Integration Specifications
• Configure, perform E2E testing, debug, and deploy the SaaS platform in accordance with client requirements.
• Define and implement Proactive AI customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the Proactive AI transactional data model.
• Write SQL queries and build reports and dashboards.
• Collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Write and debug code snippets (in JavaScript)
• Design and test APIs
• Assist with the training of new implementation specialists.
• Provide on-call support to customers.

Knowledge/Experience…

Basic Qualifications:

• Bachelor’s degree in computer science, Business Analytics, Data Analytics, or a related STEM field.
• Knowledge of basic programming languages and data structures
• Knowledge of data analysis and SQL
• Curious with a passion for learning
• An intriguing problem solver
• Ability to successfully work in a team-oriented, highly collaborative environment

Preferred Qualifications:

If you don't have these but are willing to learn, please apply:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Looker (or similar BI tool)

 About NICE Cognigy…

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovative powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

So, what's the role all about?

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
• Work hand-in-hand with Product Managers and Engineers, and  go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
• The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How will you make an impact?

• Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
• Convert business requirements into well-designed, high-performing AI agents.
• Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
• Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Have you got what it takes?

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
• An MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.

• Solid grasp of software development fundamentals, product management, and engineering workflows.
• You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
• Capable of bridging the gap between ambitious product vision and working AI agents.

• Experience with conversational design principles and customer experience strategy.
• Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
• Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.

• Sharp written and verbal communicator.
• Can distill complex technical detail into clear, actionable language for non-technical audiences.
• Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
• Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

What's in it for you?

• Get deeply involved in building and launching AI agents at the leading edge of the industry.
• Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
• Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
• Gain expertise that's in high demand and short supply across the market.

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

So, what's the role all about?

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
• Work hand-in-hand with Product Managers and Engineers, and  go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
• The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How will you make an impact?

• Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
• Convert business requirements into well-designed, high-performing AI agents.
• Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
• Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Have you got what it takes?

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
• An MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.

• Solid grasp of software development fundamentals, product management, and engineering workflows.
• You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
• Capable of bridging the gap between ambitious product vision and working AI agents.

• Experience with conversational design principles and customer experience strategy.
• Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
• Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.

• Sharp written and verbal communicator.
• Can distill complex technical detail into clear, actionable language for non-technical audiences.
• Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
• Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

What's in it for you?

• Get deeply involved in building and launching AI agents at the leading edge of the industry.
• Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
• Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
• Gain expertise that's in high demand and short supply across the market.

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

How will you make an impact?  

• AI Agent Design & Development
  • Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.
  • Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.
  • Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.
  • Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization.
• AI Agent Lifecycle Ownership
  • Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization.
  • Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.
  • Implement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.
  • Monitor agent performance and evolve agents to handle increasingly complex customer interactions.
• System Integration & Automation
  • Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.
  • Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.
  • Implement multi-step workflows that coordinate API calls across multiple systems of record.
  • Ensure secure, scalable, and reliable integrations across customer environments.
• Full Stack Solution Development
  • Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.
  • Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.
  • Create reusable components and frameworks that accelerate development of new AI agent capabilities.
  • Maintain and enhance demo environments and development environments used for solution innovation.
• Customer Solution Engineering
  • Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.
  • Translate business requirements into technical architectures and working solutions.
  • Build prototypes, proof-of-value implementations, and production-ready agent capabilities.
  • Act as a trusted technical advisor to both business and technology stakeholders.
• Product Innovation & Feedback
  • Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.
  • Prototype new capabilities that extend the NiCE AI platform.
  • Provide direct field insights that inform product roadmap and future platform capabilities.
  • Contribute reusable patterns, integrations, and architectures that improve future deployments.
• Technical Demonstration & Enablement
  • Design and build advanced technical demonstrations showcasing AI-driven customer experiences.
  • Develop reusable demo frameworks and environments that illustrate enterprise use cases.
  • Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.
  • Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.

Have you got what it takes?

• The AI Agent Engineer will work across several core technical domains:
  AI & Agent Systems
  • Large Language Models
  • Prompt engineering
  • Agent orchestration frameworks
  • Retrieval-augmented knowledge systems
  • Conversational AI architecture
  Full Stack Development
  • Backend services and APIs
  • Web and conversational interfaces
  • Integration layers
  • Data pipelines
  Enterprise Integrations
  • REST APIs and microservices
  • CRM and business system integrations
  • Knowledge systems and data stores
  • Identity and access management

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Role Type: Individual Contributor

So, what’s the role all about?

As a Delivery Solutions Architect in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You’ll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows with a strong focus on Conversation Design.

How will you make an impact?

• Use case discovery
• Requirements engineering
• Create dialog flows and scripts
• Define intents and user journeys
• Lead conversation design workshops
• Develop assistant personas
• Deliver partner enablement activities

Have you got what it takes?

• 3+ years conversation/UX design
• Strong English communication skills
• Experience in multimodal user experience
• Understanding of NLU/NLP concepts
• Understanding of Large-Language-Models and prompting

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10286

Reporting into: Senior Director, Professional Services

Role Type: Individual Contributor

#LI-Remote

So, what’s the role all about?

As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

How will you make an impact?

• Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
• Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Have you got what it takes?

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries.
• Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges.
• Strong capability to align technical solutions with business objectives.
• Exceptional ability to communicate technical concepts effectively.
• Applicants must be authorized to work in the United States without sponsorship.
• Reporting & Metrics
• Proficient in JavaScript and Python; experience with back-end integrations.
• Front-End Design: HTML and CSS
• Back-End Development: server-side applications and data manipulation.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10589
Reporting into: Senior Director – Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

Our Customer Success team partners with enterprise clients to ensure they realize measurable business value from their investment in Proactive AI Agent. This role is ideal for someone who combines strong data analysis skills with deep customer-facing experience, and who is comfortable owning outcomes across complex, strategic accounts.

How will you make an impact?  

• Own a book of enterprise and strategic customers, ensuring contract value is realized and renewal risk is proactively managed
• Analyze customer, journey, and operational data to identify trends, risks, and opportunities
• Translate data into clear, executive-ready insights and recommendations
• Build and maintain customer success plans aligned to business outcomes and KPIs
• Partner with customers to define, prioritize, and evolve AI-driven journeys that deliver measurable value
• Gather and document customer business and technical requirements, and create customer-specific technical specification documents (defining scope, data inputs, logic/flows, dependencies, and success criteria) to guide implementation and delivery
• Design and evolve customer journeys that leverage GenAI-based capabilities, including defining use cases, guardrails, escalation logic, and success criteria, and reflecting these requirements in technical specifications
• Lead Quarterly Business Reviews, presenting performance, insights, and next-step recommendations
• Coordinate cross-functional delivery with Professional Services, Product, and Sales
• Support renewal and expansion conversations with data-backed business cases
• Act as a trusted advisor to senior client stakeholders, balancing strategic guidance with execution

Have you got what it takes?

• Managed post-sale customer relationships for enterprise or strategic accounts
• Owned customer outcomes, not just implementations or tickets
• Used data analysis to guide customer decisions and executive conversations
• Participated in renewals, expansions, or commercial planning
• Presented insights and recommendations directly to customer stakeholders
• Bachelor’s degree
• Experience managing complex, customer-facing projects
• Experience creating customer-facing or internal technical specifications or requirements documentation in support of implementations
• Strong analytical skills; comfortable working with raw or imperfect data in Excel or similar tools
• Ability to explain data-driven insights clearly to non-technical audiences
• Experience working with large, process-driven organizations
• Strong communication and stakeholder management skills
• Commercial awareness and comfort supporting renewal and expansion motions

You will have an advantage if you also have:

• Experience in SaaS, AI, CX environments
• Experience delivering or supporting executive-level business reviews
• Experience designing or supporting customer journeys that leverage GenAI or large language model–based capabilities, including defining prompts, constraints, and fallback behaviors
• Formal project management training or certification (e.g., PMP), applied in a customer-facing delivery or success role

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10409
Reporting into: Director, Product Customer Success,CX
Role Type: Individual Contributor

So, what’s the role all about?

We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.

How will you make an impact?  

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events

Have you got what it takes?

• Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)
• Hunter mentality and passionate about winning
• Ability to create and communicate complex deal structures and ROIs
• Confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Strong organization and prioritization skills
• Professional communication skills and a customer-centric, personable demeanor
• Ability to balance driving a sales cycle independently while leveraging internal resources
• Comfortable leveraging a partner channel to support the sales process

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10435
Reporting into: Director, Sales, US
Role Type: Individual Contributor

#LI-Remote

Senior Software Engineer

Seattle, Washington

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

We're expanding our U.S.-based R&D team and looking for exceptional Senior Software Engineers to help take it to the next level. This isn't a role for someone looking to maintain the status quo. We're building a small, elite team of full-stack engineers who use AI-assisted development not as a novelty, but as a core part of how they work: engineers who can outpace traditional development teams and deliver production-grade software faster and smarter.

You'll be working across a modern full-stack environment, contributing to NiCE's rapidly growing suite of AI-powered customer experience solutions. If you thrive in a fast-moving product environment, move fast, and believe the best code is the code that ships, this is your team.

How will you make an impact?

• Build end-to-end features across a Node.js/TypeScript or Go backend and a React + TypeScript frontend, from architecture to production.
• Lead with AI-assisted development by leveraging tools like Claude Code and OpenAI Codex as first-class instruments in your daily workflow, not as an afterthought.
• Accelerate the SDLC by designing and implementing AI-augmented development workflows that measurably reduce cycle times, automate repetitive engineering tasks, and improve code quality.
• Set the bar for the team by contributing technical standards, code review culture, and best practices that help define how this new team operates.
• Collaborate across disciplines by working closely with product, design, and fellow engineers in a fast-moving, collaborative environment where your voice matters.
• Own your work by taking full ownership of features from concept through deployment, including reliability, performance, and maintainability.

Have you got what it takes?

• 5+ years of professional software engineering experience with strong full-stack fundamentals
• Proficiency in TypeScript/Node.js or Go on the backend and React + TypeScript on the frontend
• Demonstrated experience building and shipping production software in collaborative, fast-paced environments
• Hands-on, professional experience with AI-assisted development tools such as Claude Code or OpenAI Codex is required. We're looking for engineers who have made these tools a central part of how they work on real projects, not side projects. In interviews, expect to speak to measurable impact (e.g. reduced cycle times, automated SDLC improvements), honest assessments of tradeoffs between tools, how your day-to-day workflow has changed, and your perspective on what skills matter most in an AI-assisted engineering environment
• Strong communication skills and comfort operating with autonomy in evolving, fast-moving environments

Nice to Have

• Experience with Kubernetes and Helm for container orchestration and deployment
• Familiarity with cloud platforms (AWS or Azure preferred)
• Background in AI/ML-adjacent product development or platform engineering

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

So, what’s the role all about?

The Enablement Content Design Manager is responsible for designing, developing, and scaling high-impact enablement content that drives real performance in the field. This role blends instructional design, content creation, and modern AI-driven approaches to learning. 
 
You will own the creation of engaging, scalable learning experiences including SCORM-based courses, video content, playbooks, and interactive assets. This role ensures our enablement programs are not just informative, but intuitive, engaging, and built for how people actually learn. 
 
This is not just content creation. This is experience design. Success is measured by adoption, engagement, and impact on performance. 

How will you make an impact?

Instructional Design & Course Development 

• Design and develop structured learning programs using modern instructional design principles 
  • Build SCORM-compliant courses for LMS platforms 
  • Create modular, scalable learning paths aligned to onboarding and everboarding programs 
  • Apply adult learning theory to ensure content is practical, engaging, and retention-focused 

Content Creation & Design 

• Develop high-quality enablement content including decks, playbooks, guides, and interactive assets 
  • Create visually compelling materials aligned to brand and enterprise standards 
  • Simplify complex concepts into clear, actionable content for global audiences 

Video & Multimedia Production 

• Produce and edit video content for training, product updates, and internal communications 
  • Design short-form and long-form video experiences optimized for engagement 
  • Incorporate motion graphics, voiceover, and storytelling techniques to enhance learning 

AI-Driven Content Design 

• Leverage AI tools to accelerate content creation, personalization, and scalability 
  • Design adaptive learning experiences using AI-generated content and simulations 
  • Continuously explore new tools and approaches to modernize enablement delivery 

Program Support & Collaboration 

• Partner with Sales, Product, Technical Enablement, and Marketing to translate needs into content 
  • Support major enablement programs (onboarding, everboarding, certifications) with scalable assets 
  • Ensure consistency and quality across all enablement materials globally 

Performance & Optimization 

• Track engagement and effectiveness of content (completion rates, usage, feedback) 
  • Continuously refine content based on data and field input 
  • Ensure content drives measurable improvements in readiness and performance 

Have you got what it takes?

What Success Looks Like 

• High adoption and completion rates of enablement content 
  • Strong engagement across learning programs 
  • Improved seller and partner readiness 
  • Scalable content that supports global growth 
  • Clear connection between content and performance outcomes 

Required Experience 

• 5+ years in instructional design, enablement content, or learning experience design 
  • Experience building SCORM-based courses and working within LMS platforms 
  • Strong graphic design and content creation skills 
  • Experience with video production and editing tools 
  • Proven ability to create scalable, high-quality learning experiences 

Preferred Experience 

• Experience in SaaS, AI, or enterprise technology environments 
  • Familiarity with tools like Articulate, Rise, Captivate, Figma, Adobe Suite, or similar 
  • Experience incorporating AI into content creation workflows 
  • Background in enablement or GTM-focused organizations 

Core Skills 

• Instructional design expertise 
  • Visual design and storytelling 
  • Video editing and multimedia production 
  • Ability to translate complex topics into simple learning experiences 
  • Strong attention to detail and quality 
  • Innovative mindset with a focus on modern learning approaches 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10668
Reporting into: Team Lead, Sales Enablement
Role Type: Individual Contributor

So, what’s the role all about?

To support continued growth, our team is looking for a Lead Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agent is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Proactive and covering all digital channels, Proactive AI Agent leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agent disrupts traditional call centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call center predecessors. This means that as well as being lower cost, Proactive AI Agent can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Drive the strategic direction and long-term success strategy of our client accounts.
• Guide the team in supporting customers, partners, and end users by diagnosing complex technical and solution-related issues, managing escalations, and ensuring timely resolution aligned to customer impact and outcomes.
• Help build and influence a high-performance Customer Success and Professional Services team by guiding, developing, and mentoring talent aligned to customer outcomes; set clear goals, delegate effectively, and empower team members to make informed, timely decisions.
• Own executive-level relationship and lead QBRs/EBRs to influence business decisions and customer value realization.
• Identify and develop opportunities for growth within your accounts.
• Mentor more junior Customer Success Managers to help with their continued development.
• Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.
• Become a trusted technical advisor to Client’s team building strong relationships.
• Maintain a deep understanding of the Proactive AI Agent product and help customers adopt the most relevant features and functionality.
• Understanding the client’s business, understand their key business drivers, and determine how Proactive AI Agent can most effectively deliver the dramatic business improvements.
• Working in close partnership with Proactive AI Agent sales leads and the configuration team.

• Drive forecasting, risk management, and renewal strategy across multiple high-value accounts.
• Champion operational excellence by defining CS processes, playbooks, and frameworks for scale.
• Represent Customer Success in cross-functional initiatives such as product roadmap discussions and customer advocacy programs

• Accountable for the end to end process from opportunity, validation and planning to delivery.
• Managing relationships with all internal and external stakeholders.
• Provide technical, customer experience, security and delivery expertise and guidance.
• Working in a methodical and process-oriented way.
• Working with the Proactive AI Agent reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate Proactive AI Agent' value.
• Confidently and clearly communicating the Proactive AI Agent value to clients.
• Strong partnerships through excellent client relationship management.
• Experienced in Agile or another methodology to illustrate end to end process.
• Ability to articulate technical information clearly to senior stakeholders.
• A curious and questioning approach. Asking why and looking for continuous improvement.
• Accountability and ownership.
• A commercially aware approach.

Have you got what it takes?

• Proven service or project delivery experience in an IT or SaaS environment.
• Extremely strong commercial awareness, including the creation of business cases.
• Experience managing large and complex projects end to end.
• Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).
• Proficiency in data-driven decision-making, including leveraging BI tools and customer health analytics to influence account strategy.
• Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.
• Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
• Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.
• Able to operate highly effectively under intense time and business pressure.
• Experience leading or guiding teams.
• Experience defining and optimizing customer success frameworks, lifecycle plays, and operational processes.
• Experience managing customer risk, escalations, and expectations while balancing contractual commitments and success objectives.
• Strong analytical, diagnostic, and problem-resolution skills in customer-facing scenarios.
• Excellent written and verbal communication skills with a customer-centric, consultative approach.
• Ability to manage multiple initiatives simultaneously and perform effectively in a fast-paced, customer-driven environment.
• Multilingual would be a benefit.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Reporting into: Manager / Team lead

Role Type: Individual Contributor

Requisition ID: 10701

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10561

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Proactive AI expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working initially with both the EU and US teams you will provide quality assurance, automation, implementation, and support to our new and existing clients, then when Proactive AI expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

How will you make an impact?

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.
• Configure and customize the SaaS platform to meet customer needs.
• Assist in documenting solution designs, integrations, and implementation steps.
• Perform troubleshooting, debugging, and issue resolution for implemented solutions.
• Support customer journey optimization using MPower transactional data and basic analytics.
• Write and maintain SQL queries for reporting and data validation.
• Write and debug JavaScript code to support integrations and custom logic.
• Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Provide implementation or post‑go‑live support as part of a shared on‑call or escalation rotation.
• Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.
• Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
• Willingness to learn new tools, technologies, and platforms in a fast‑paced environment.

Nice to have:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

• Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
• Exposure to client‑facing or support roles in a global or distributed team environment.
• Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.

• Experience using automation tools and AI

Requisition ID: 10560

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Scale Customer Success Manager (Scale CSM) is responsible for driving adoption, value realization, and retention across Cognigy’s small-to-mid market customer segment using a scaled, digital-first customer success model.

Rather than high-touch, account-by-account engagement, this role focuses on supporting customers through repeatable, one-to-many success motions such as lifecycle programs, automated playbooks, digital enablement, and group-based engagements. The Scale CSM owns the strategy, execution, and continuous optimization of these motions to ensure customers consistently realize value from Cognigy’s AI platform.

Reporting into Customer Success leadership, this role partners closely with Sales, Product, Support, and Marketing to deliver a high-quality, efficient customer experience at scale.

How will you make an impact?  

• Own success outcomes for a portfolio of small-to-mid market customers, delivering value primarily through tech-touch and one-to-many engagement models
• Design, build, and deploy repeatable customer success playbooks across key lifecycle stages (onboarding, adoption, renewal readiness, and expansion signals)
• Define success criteria for scaled programs and measure their effectiveness using engagement, adoption, retention, and health metrics
• Leverage customer success platforms and CRM systems to automate outreach, trigger interventions, and prioritize customer actions at scale
• Guide customers toward value realization by promoting standardized best practices, proven AI use cases, and common success patterns
• Monitor product usage, health indicators, and customer signals to proactively identify risk and opportunity across the segment
• Deliver clear, value-driven communications through digital channels such as email, in-app messaging, webinars, and enablement content
• Manage renewals and partner with Sales to support expansion motions by surfacing insights, risk indicators, and growth opportunities
• Collaborate cross-functionally with Product, Support, Enablement, and Marketing to improve scaled customer journeys and reduce friction
• Support the creation of customer advocates through scalable programs such as webinars, case studies, and reference initiatives

Have you got what it takes?

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related SaaS role
• Demonstrated experience supporting SMB or mid-market customers through scaled or digital-first customer success models
• Proven ability to build, operationalize, and iterate on repeatable customer success playbooks, with a strong focus on measuring impact and outcomes
• Experience using Customer Success platforms (e.g., Gainsight) and CRM systems (e.g., Salesforce) to drive automation, insights, and reporting
• Experience with AI technologies, particularly Conversational AI, strongly preferred; CCaaS experience also a plus
• Strong analytical mindset with the ability to translate product usage data into actionable insights
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear, scalable manner
• Comfortable working across systems, tools, and processes to drive efficiency and consistency
• Customer-centric and empathetic, with the ability to balance individual customer needs against scalable program design
• Solid understanding of SaaS business models and customer lifecycle management
• Alignment with Cognigy’s values and a collaborative, growth-oriented mindset
• Genuine interest in AI technology and a passion for helping customers achieve measurable business outcomes

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 9935
Reporting into: Team Lead
Role Type: Individual Contributor

So, what’s the role all about?

We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.

How will you make an impact?  

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events

Have you got what it takes?

• Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)
• Hunter mentality and passionate about winning
• Ability to create and communicate complex deal structures and ROIs
• Confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Strong organization and prioritization skills
• Professional communication skills and a customer-centric, personable demeanor
• Ability to balance driving a sales cycle independently while leveraging internal resources
• Comfortable leveraging a partner channel to support the sales process

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10436
Reporting into: Director, Sales, US
Role Type: Individual Contributor

#LI-Remote

So, What's the role all about?

As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC’s/POV’s. A sales engineering role is all about creating a great experience for our customers.

Are you a tech-savvy professional with a knack for delivering captivating demos? Do you thrive in the world of enterprise software, especially in contact center or automation technologies? If so, we have an exciting opportunity for you!

Location: Germany (Remote or Hybrid)
Territory: DACH + France

How will you make an impact?

• Support strategic opportunities across the DACH and France region, working closely with sales to drive growth in these markets.
• Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.
• Participating in discovery calls and technical deep dives.
• Creating and delivering powerful presentations and customized product demonstrations
• Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy.
• Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs.
• Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.
• Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information.
• Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market.
• Provide internal training to other teams across the company

Have you got what it takes?

• Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations.
• Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table.
• Programming Skills: Utilize your JavaScript programming/scripting experience, essential for presales and enablement services. Knowledge of Java, Python, or similar languages is a plus.
• Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies.
• Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design.
• Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience.
• Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset.
• Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies.
• Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX.
• Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition.
• Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (Must be fluent in English, German, and French – French at a professional level is required.)

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10688

Reporting into: Director, Sales Engineering

Job type: Individual contributor.

#LI-Remote

So, what's the role all about?

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
• Work hand-in-hand with Product Managers and Engineers, and  go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
• The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How will you make an impact?

• Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
• Convert business requirements into well-designed, high-performing AI agents.
• Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
• Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Have you got what it takes?

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
• An MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.

• Solid grasp of software development fundamentals, product management, and engineering workflows.
• You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
• Capable of bridging the gap between ambitious product vision and working AI agents.

• Experience with conversational design principles and customer experience strategy.
• Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
• Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.

• Sharp written and verbal communicator.
• Can distill complex technical detail into clear, actionable language for non-technical audiences.
• Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
• Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

What's in it for you?

• Get deeply involved in building and launching AI agents at the leading edge of the industry.
• Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
• Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
• Gain expertise that's in high demand and short supply across the market.

Requisition ID: 10582

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

So, what's the role all about?

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
• These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
• You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
• You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
• The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

How will you make an impact?

• Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
• Design reusable agent frameworks adapted to the specific demands of different industries.
• Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
• Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
• Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Have you got what it takes?

• Hands-on experience building and operating end-to-end production systems at scale.
• With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
• Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.

• Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
• Experience developing or operating AI/LLM-powered systems in production is a major plus.
• Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go is an advantage.

• At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
• Prior experience in customer-facing or externally-led technical roles is a plus.

• A clear, direct communicator who can be equally persuasive with engineers and executives.
• Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
• Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?

• Build AI agents that run in production at meaningful scale, not slideware or research exercises.
• Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
• Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
• Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
• Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

Requisition ID: 10574

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

We’re seeking an experienced AI Account Executive to help expand our presence in the U.S. market. This is a Enterprise sales role, where you’ll act as a trusted advisor to both customers and partners, aligning NiCE's Agentic AI portfolio with high impact initiatives to deliver measurable outcomes. The Agentic AI portfolio includes automation solution such as Cognigy, agent augmentation, proactive engagement, knowledge and other Agentic AI solutions with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals. 

How will you make an impact?   

• Represent NiCE , create awareness, generate new ARR 
• Achieve ARR & ACV booking targets 
• Close deals via direct & partner ecosystem 
• Build and maintain a qualified pipeline 
• Close large enterprise deals 
• Run full sales cycles from account planning to close 
• Coordinate responses to RFPs/RFIs 
• Represent NiCE  at trade shows  and industry events 

Have you got what it takes?  

• Proven track record of success in selling AI & SaaS solutions in large enterprises 
• Hunter mentality and passionate about winning 
• Ability to create and communicate complex deal structures and ROIs 
• Confident navigating sales cycles with all management levels (particularly EVP/C-Level) 
• Strong organization and prioritization skills 
• Professional communication skills and a customer-centric, personable demeanor 
• Ability to balance driving a sales cycle independently while leveraging internal resources 
• Ability to travel and support a territory that spans North America 
• Comfortable leveraging a partner channel to support the sales process 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE delivers AI for CX that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. We empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

So, what’s the role all about? 

Step into the role of a Software Engineer and become an integral part of our team developing the Contact Center Copilot solution. You will work on data integration, leveraging Python and AWS services to enable seamless ingestion of external system data into AWS Bedrock Knowledge Base. You’ll have the opportunity to learn, grow, and contribute to cutting-edge technologies while ensuring high-quality deliverables. 

How will you make an impact?  

• Build and maintain data pipelines for external system integration. 

• Write efficient Python scripts to automate processes. 

• Develop serverless solutions using AWS Lambda and API Gateway. 

• Collaborate with the team to integrate Salesforce and SharePoint data. 

• Assist in implementing LLM-based product enhancements. 

• Write unit tests and contribute to quality assurance processes. 

• Monitor and optimize application performance. 

• Troubleshoot and debug application issues. 

• Document technical processes and workflows. 

• Stay updated with AWS and AI advancements. 

• Support deployment processes and CI/CD pipelines. 

• Follow security best practices in code and architecture. 

• Collaborate with frontend teams for seamless backend integration. 

• Participate in Agile development processes. 

• Contribute to brainstorming sessions for new features. 

• Take ownership of assigned tasks and deliverables. 

Have you got what it takes?  

• BS in Computer Science or equivalent 

• 2-4 years of software development experience. 

• Proficient in Python programming. 

• Basic knowledge of AWS services like Lambda, API Gateway, and S3. 

• Familiarity with AWS Bedrock Knowledge Base or similar services. 

• Exposure to LLMs is an advantage. 

• Understanding of API integration with external systems like Salesforce and SharePoint. 

• Knowledge of JavaScript; Angular is a plus. 

• Strong problem-solving skills. 

• Good understanding of software development best practices. 

• Familiarity with CI/CD pipelines and version control systems. 

• Excellent teamwork and communication skills. 

• Eagerness to learn and adapt to new technologies. 

• Basic knowledge of Agile development methodologies. 

• Commitment to quality and attention to detail. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9908 
Reporting into: Tech Manager  
Role Type: Individual Contributor 

So, what’s the role all about?

We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.

How will you make an impact?  

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events

Have you got what it takes?

• Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)
• Hunter mentality and passionate about winning
• Ability to create and communicate complex deal structures and ROIs
• Confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Strong organization and prioritization skills
• Professional communication skills and a customer-centric, personable demeanor
• Ability to balance driving a sales cycle independently while leveraging internal resources
• Comfortable leveraging a partner channel to support the sales process

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 9376
Reporting into: Director, Sales, US
Role Type: Individual Contributor

#LI-Remote

So, what’s the role all about?

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role is designed to scale technical knowledge across the Customer Success organization and act as a technical backbone for day-to-day account engagement. 

You will work in a one-to-many model, partnering with multiple CSMs and supporting approximately 30–50 customer accounts. Your focus will be on answering technical questions, advising on best practices, and helping customers successfully design, operate, and optimize conversational AI solutions built on the Cognigy platform. 

This role sits at the intersection of Customer Success, Product, and Conversational AI expertise. 

How will you make an impact?

• Act as a shared technical resource for CSMs across multiple enterprise accounts 
• Support CSMs with technical topics related to platform usage, solution design, product functionality, demos and best practice 
• Provide timely responses to technical questions from CSMs and, where appropriate, directly from customers 
• Serve as an escalation point for complex “how does this work” or “how should we do this” questions 

Conversational AI & Platform Expertise 

• Advise customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration 
• Support NLU configuration, training, testing, and optimization 
• Provide guidance on the application of generative AI and agentic AI concepts within enterprise conversational solutions 
• Help customers understand platform capabilities, limitations, and recommended patterns 

Contact Center & Enterprise Context 

• Support customers operating conversational AI solutions within contact center environments (voice and digital) 
• Provide high-level guidance on integrations with CCaaS, CRM, and backend systems 
• Help customers troubleshoot issues related to conversation behavior, routing, and experience design 

Collaboration & Feedback Loop 

• Collaborate closely with Support, Product, Engineering, and Professional Services to resolve customer issues 
• Identify recurring themes, gaps, or improvement opportunities and feed insights back to internal teams 
• Contribute to internal documentation, enablement materials, and best-practice guides for CSMs 

Scale & Efficiency 

• Help standardize technical guidance across the customer base 
• Enable CSMs to handle more technical conversations independently over time 
• Improve internal processes and documentation to support a growing enterprise customer footprint 

Have you got what it takes?

• 3–5 years of experience in conversational AI, virtual agents, or intelligent automation 
• Experience in a customer-facing technical role (Customer Success, Solution Consulting, Technical Support, or Professional Services) 
• Experience supporting enterprise customers in a one-to-many or scaled model 

Technical Expertise 

• Strong understanding of conversational AI fundamentals, including: 
• NLU concepts (intents, entities, training data, evaluation) 
• Generative AI and LLM-based conversational systems 
• Agentic AI and multi-step orchestration patterns 
• Solid understanding of contact center operations and customer service workflows 
• Ability to analyze conversational behavior and explain technical concepts to non-technical stakeholders 

Personal Attributes 

• Structured, organized, and comfortable juggling multiple customers and priorities 
• Clear communicator with a pragmatic, solution-oriented mindset 
• Curious and eager to stay current with advancements in conversational and generative AI 
• Strong sense of ownership and customer focus 

You will have an advantage if you also have:

• Hands-on experience with enterprise conversational AI platforms 

• Familiarity with Cognigy or similar products 
• Experience working with voice automation and CCaaS integrations 

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10131
Reporting into: Team Lead, CSM
Role Type: Individual Contributor

So, What's the role all about?

As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC’s/POV’s. A sales engineering role is all about creating a great experience for our customers.

Are you a tech-savvy professional with a knack for delivering captivating demos? Do you thrive in the world of enterprise software, especially in contact center or automation technologies? If so, we have an exciting opportunity for you!

Location: Spain (Remote)
Territory: Iberia + Italy

How will you make an impact?

• Support strategic opportunities across the WEST region (Spain as primary, plus Italy and Portugal).
• Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.
• Participating in discovery calls and technical deep dives.
• Creating and delivering powerful presentations and customized product demonstrations
• Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy.
• Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs.
• Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.
• Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information.
• Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market.
• Provide internal training to other teams across the company

Have you got what it takes?

• Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations.
• Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table.
• Programming Skills: Utilize your JavaScript programming/scripting experience, essential for presales and enablement services. Knowledge of Java, Python, or similar languages is a plus.
• Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies.
• Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design.
• Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience.
• Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset.
• Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies.
• Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX.
• Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition.
• Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (Must be fluent in English and Spanish. Italian and Portuguese are a plus.)

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10499

Reporting into: Director, Sales Engineering

Job type: Individual contributor.

#LI-Remote

So, what’s the role all about?

The Senior Customer Success Manager is required to ensure Cognigy’s customers feel they are supported and guided through their journey with implementing Cognigy’s products and to ensure their expected outcomes are delivered with further expansion also achieved. The role serves the Director Customer Success to maintain a balanced portfolio across the CS team, and the wider company is served to streamline communication externally.​ 

How will you make an impact?   

• Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases. 
• Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions. 
• Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features. 
• A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations. 
• Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business. 
• Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn. 
• Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company. 
• Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth. 
• Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success. 

Have you got what it takes?

• At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption. 
• CCaaS, AI or conversational AI a MUST.  
• A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives 
• Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships. 
• Empathetic to customer needs with the ability to employ a user-centric approach to ensure seamless customer experience. 
• An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities. 
• Openness to travel up to 20% of the time within he USA 
• A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization. 
• A personal alignment with our company’s values and culture, contributing positively to our work environment. 
• Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10477 
Reporting into: Director, CSM
Role Type: Individual Contributor

#LI-Hybrid

So, what’s the role all about?

We are seeking a confident HR Business Partner to provide a full range of HR support and leadership to a hugely strategic, critical line of business:  Customer Service Automation.  This role will be a part of a fun, passionate, and dynamic global HR team. The position is both a strategic and hands-on role, which includes driving culture, designing organizations for maximum impact, leading change management, providing leadership coaching, and driving HR functional excellence. The ideal candidate can effectively interact with business leaders at all levels, possesses excellent communication skills and strong business acumen and works effectively across global locations.  Likely will serve as project leader for one of many NICE global initiatives.​
How will you make an impact?  

• Work with senior management and the HR team to develop and implement HR plans and solutions
• Partner with Director, Human Resources and the business on organizational design, workforce planning, talent management, succession planning and all other relevant HR processes
• Extensive change management plans, including design and execution.  Includes PMI work on acquisitions in multiple stages of integration
• Provide management coaching to front-line managers and senior leaders
• Assess assigned business unit's training needs and conduct 1x1 and group training sessions as appropriate
• Review and analyze business metrics including data on retention and employee experience to recommend actions/changes
• Consult with business and Finance on headcount planning and reporting, ensuring deep understanding of headcount management and movement
• Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling
• Work with front-line managers and employees to address sensitive employee relations issues, fairly representing all interests
• Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client group
• Partner with Talent Acquisition on recruitment within the organization, including candidate assessment, supporting internal mobility and ensuring compliance with processes and procedures

Have you got what it takes?

• The ability to understand business goals and recommend approaches to help the business reach them through their people
• Focus on how to help the business achieve their desired outcomes within the structure of a larger organization
• The ability to think big and also get in the details
• Adaptability and even thriving in a rapid and complex work environment
• Driving employee engagement to impact business results
• Bias for smart action and ability to manage multiple priorities simultaneously
• Positivity
• Communication skills – convey messaging from senior leaders to employees
• Excellent organizational skills
• Bachelor's Degree in Human Resource Management, Business Management, Communications or related Technical Fields or equivalent work experience. 
• 5-8 years’ experience as a Business Partner
• Resiliency, critical thinking skills, ability to work in an ever-changing environment
• Ability to balance strategic piece of an HRBP role with more detailed work like headcount tracking and planning
• Basic knowledge of employment law
•  

You will have an advantage if you also have:

• Experience within a start-up environment and/or tech environment
• Experience working with a global team/matrix setting
• Experience assessing management and executive talent

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10391
Reporting into: Director, HRBP
Role Type: Individual Contributor

So, what’s the role all about?

The Product Support Engineer will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement solutions, and document and record technical procedures. The Support Specialist will also be responsible for providing education and training to customers on the use of products and services.

How will you make an impact?  

• Be the First Line of Support – Act as the initial point of contact for customer issues, providing timely and effective assistance.
• Efficiently Escalate Issues – Properly identify and escalate complex requests to the next level of support when necessary.
• Streamline Issue Resolution – Track, document, and route issues to the appropriate teams for fast and accurate resolution.
• Deliver Exceptional Customer Support – Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
• Ensure Accurate Documentation – Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
• Collaborate with Developers – Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
• Expand Product & Process Knowledge – Continuously learn and improve expertise in help desk procedures, products, and services.
• Enhance Internal Tools – Develop and maintain internal support tools to improve efficiency and customer experience.

Have you got what it takes?

• Proven Product Support Experience – 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Technical Expertise – Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Software & Systems Knowledge – Strong familiarity with software development concepts, databases, and system design.
• Customer-Centric Mindset – Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Excellent Communication & Team Fit – Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• Can-Do Attitude – A proactive problem-solver with a hands-on, solution-oriented mindset.
• Effective Technical Support Delivery – Ability to provide clear, step-by-step technical assistance in both written and verbal formats.
• Analytical & Troubleshooting Skills – Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Cloud & Programming Knowledge – Experience with cloud-based technologies and familiarity with basic programming languages.

Requisition ID: 10161
Reporting into: Director, Technical Support
Role Type: Individual Contributor

#LI-Remote

So, what’s the role all about?

We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.

How will you make an impact?  

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events

Have you got what it takes?

• Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)
• Hunter mentality and passionate about winning
• Ability to create and communicate complex deal structures and ROIs
• Confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Strong organization and prioritization skills
• Professional communication skills and a customer-centric, personable demeanor
• Ability to balance driving a sales cycle independently while leveraging internal resources
• Comfortable leveraging a partner channel to support the sales process

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 9376
Reporting into: Director, Sales, US
Role Type: Individual Contributor

#LI-Remote