.

So, what’s the role all about?

NiCE is looking for an AI Consultant at NiCE Cognigy, you will be a trusted advisor to our customers as they navigate their AI transformation journey. You will bring deep expertise in artificial intelligence, customer experience strategy, and industry best practices to help organisations unlock measurable value from AI-powered solutions. This is a high-impact, customer-facing role that sits at the intersection of strategy, technology, and business outcomes.

How will you make an impact?  

• Partner with customers across all verticals to understand their business challenges, goals, and existing technology landscape
• Identify, evaluate, and prioritise AI use cases that will deliver the greatest impact on customer experience, operational efficiency, and business performance
• Lead discovery workshops and consultative engagements to surface opportunities for AI transformation
• Define pilot scope, success criteria, and measurement frameworks in collaboration with customer stakeholders
• Develop clear, actionable roadmaps that align AI initiatives with customer business objectives
• Act as a subject matter expert on agentic AI, conversational AI, and the broader CX technology ecosystem
• Collaborate closely with Conversational Designers and AI Engineers to ensure seamless handoff from strategy to execution
• Present recommendations and findings to senior stakeholders, including C-suite and VP-level audiences
• Contribute to thought leadership, internal knowledge sharing, and the continuous development of NiCE Cognigy's consulting methodology

Have you got what it takes?

• 5+ years of experience in a consulting, pre-sales, or advisory role within enterprise technology, preferably in AI, CX, or contact centre solutions
• Strong understanding of AI and automation technologies, including large language models, conversational AI, and agentic workflows
• Demonstrated ability to identify and articulate business value from technology investments
• Experience facilitating workshops and discovery sessions with enterprise customers
• Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
• Commercial acumen and the ability to build trusted, long-term relationships with customers
• Experience across multiple verticals (e.g. financial services, retail, healthcare, telecoms) is a strong advantage

Familiarity with contact centre operations or customer service environments is highly desirable.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10683

Reporting into: Director, Solution Engineering, CSA

Role Type: Individual Contributor

So, what’s the role all about?

NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer.  A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations.

How will you make an impact?  

• Proactively identifying and addressing our customer's technical needs and objections to drive new sales, and existing account expansion.
• Actively learning and mastering the NICE software portfolio at an intermediate level, in order to creatively apply our technology to help our customers achieve their business goals.
• Critically evaluating the technical sustainability of each new sales opportunity or Request for Proposal, ensuring that our contractual obligations to each new customer are accurate, and can be delivered in a timely manner.
• Helping facilitate a smooth transition from pre-sales to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience.
• Protecting NICE from projects where technical challenges outweigh the value of a technically problematic opportunity, and long-term partnership.
• Assisting our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NICE software portfolio.
• Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions.
• Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with NICE.
• Gathering valuable field data and product feedback from each customer engagement and working directly with Product Management to facilitate ideas for the long-term technical direction and development of NICE’s software portfolio.
• Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product.
• Delivering partner enablement activities, ranging from ad-hoc updates to extended knowledge transfer sessions.
• Building and maintaining demo environments both for internal NICE usage and for our partners.
• Assisting in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility.
• Scoping and building proofs of concept for prospective customers that require a hands-on experience of NICE products, to confirm the required performance of the solution within their environment.
• Developing detailed solution design documentation for each new customer, which will serve as the foundation of our technical engagement, and act as a bridge to seamlessly engage our Professional Services Organization, to provide the most effective onboarding experience.
• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.

Have you got what it takes?  

• Bachelor’s degree in computer science, IT/Business Information Systems, Communications or related field or equivalent work experience required.
• Strong background & experience in AI /GenAI-powered Virtual Agent, Agent Assist, Agentic AI, Knowledge Management
• Good knowledge of CCaaS- Omni-channel/digital, Proactive, ACD/Dialer, IVR, CRM capabilities & use-cases
• Good Knowledge of contact center operations & applications- Workforce Engagement Management (Recording, Quality & Performance Management, Workforce Management), Interaction Analytics & Automation (RPA), Voice of the Customer (VoC)
• Basic knowledge of IP telephony, SIP trunk, WebRTC
• Basic knowledge of cloud security
• Exceptional written and verbal communication skills
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner.
• Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience.
• Analytical and quantitative abilities required – Must be able to interpret and explain financial and statistical information.
• Min 12+ years of Pre- sales experience
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
• Experience with programming or scripting languages such as Java script or Python, and including use of REST APIs.
• Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia.
• Ability to multi-task in a challenging environment while maintaining a high level of ownership and responsiveness.

What’s in it for you?  

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!  

Enjoy NiCE-FLEX!   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 10493
Reporting into: Director, Portfolio Solution Engineering
Role Type: Individual Contributor  

About the Role

NICE is seeking a talented AI Engineer to accelerate innovation across the APAC region by leading AI-centric Proof of Concepts (POCs) and Pilots alongside our extended solution and sales engineering teams. This role sits at the intersection of cutting-edge AI development and customer-facing technical delivery, with a special focus on Agentic AI solutions that push the boundaries of what is possible with intelligent automation and large language models.

The AI Engineer will work hands-on to design, build, and demonstrate AI-powered solutions, translating complex technical capabilities into tangible business value for customers across APAC.

How will you make an impact?

Agentic AI POCs & Pilots

• Design and build Agentic AI proofs of concept

     Architect and develop end-to-end Agentic AI solutions demonstrating autonomous decision-making, multi-step reasoning, and task orchestration across APAC customer engagements.

• Prototype rapidly

     Build lightweight, demonstrable prototypes using LLMs, agent frameworks, and NICE /Cognigy platform APIs to showcase the art of the possible.

Development & Engineering

• Develop and integrate APIs, webhooks, and microservices connecting LLMs and AI models to enterprise platforms and CX workflows.
• Build and maintain reusable AI accelerator assets, code templates, and demo environments for the extended APAC team.
• Implement prompt engineering strategies, RAG pipelines, and agent orchestration frameworks LLM & AI Model Expertise
• Apply knowledge of large language models (GPT-4, Claude, Gemini, Llama, etc.) to design appropriate solutions for customer use cases.
• Evaluate and select the right model, fine-tuning approach, or retrieval strategy for each POC based on accuracy, latency, and cost requirements.
• Stay current with the rapidly evolving LLM ecosystem including model releases, agent frameworks, and emerging AI tooling.

Collaboration & Knowledge Sharing

• Contribute to internal playbooks, documentation, and demo libraries to uplift the broader team’s AI capabilities.
• Engage with customers directly to understand requirements and translate them into practical AI solution designs.

Have you got what it takes?

• Bachelor’s degree in computer science, Software Engineering, or a related field or equivalent experience.
• 4-8 years of software development experience in developing high performance, highly available and scalable enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.

Programming proficiency:

.

• Experience with REST APIs, JSON, cloud SDKs
• Familiarity with data processing, vector databases and embedding pipelines for RAG architecture.
• Ability to debug, iterate quickly, and deliver working demos under tight timelines.

AI & Machine Learning Understanding

• Solid conceptual and practical understanding of machine learning fundamentals, NLP/NLU, and generative AI.
• Experience designing or building Agentic AI systems — including tool use, memory, planning, and multi-agent coordination.
• Understanding of responsible AI practices, hallucination mitigation, and evaluation methodologies for LLM outputs.

LLM Usage & Prompt Engineering

• Proficient with LLM APIs     including OpenAI, Anthropic Claude, Google Gemini, Azure OpenAI, and open-source models via Hugging Face or Ollama.
• Strong prompt engineering skills: few-shot prompting, chain-of-thought, structured outputs, and system prompt design.

Version Control & Collaboration Tools

• GitHub / Git proficiency:

     Comfortable with branching strategies, pull requests, code reviews, and collaborative development workflows.

• Ability to manage, share, and version AI demo assets and code in shared repositories accessible to the extended team.
• Experience with CI/CD basics and familiarity with tools such as GitHub Actions, or similar pipelines, is advantageous.

.

You will have an advantage if you also have:

• Experience with NICE CXone, Cognigy (conversational AI & agent orchestration platform), or similar CCaaS / conversational AI platforms.
• Knowledge of the APAC technology landscape and experience working with enterprise customers in the region.
• Background in contact centre, CX, or enterprise SaaS environments.
• Exposure to voice AI, speech-to-text/text-to-speech pipelines, or real-time AI in contact Centre contexts.

What’s in it for You?

Join an ever-growing, market-disrupting, global company where teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about AI, innovative at heart, and excited to constantly raise the bar on what intelligent technology can do, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10692                

Reporting into: Director,Solution Engineering

So, what’s the role all about?

NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer.  A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations.

How will you make an impact?  

• Proactively identifying and addressing our customer's technical needs and objections to drive new sales, and existing account expansion.
• Actively learning and mastering the NICE software portfolio at an intermediate level, in order to creatively apply our technology to help our customers achieve their business goals.
• Critically evaluating the technical sustainability of each new sales opportunity or Request for Proposal, ensuring that our contractual obligations to each new customer are accurate, and can be delivered in a timely manner.
• Helping facilitate a smooth transition from pre-sales to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience.
• Protecting NICE from projects where technical challenges outweigh the value of a technically problematic opportunity, and long-term partnership.
• Assisting our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NICE software portfolio.
• Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions.
• Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with NICE.
• Gathering valuable field data and product feedback from each customer engagement and working directly with Product Management to facilitate ideas for the long-term technical direction and development of NICE’s software portfolio.
• Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product.
• Delivering partner enablement activities, ranging from ad-hoc updates to extended knowledge transfer sessions.
• Building and maintaining demo environments both for internal NICE usage and for our partners.
• Assisting in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility.
• Scoping and building proofs of concept for prospective customers that require a hands-on experience of NICE products, to confirm the required performance of the solution within their environment.
• Developing detailed solution design documentation for each new customer, which will serve as the foundation of our technical engagement, and act as a bridge to seamlessly engage our Professional Services Organization, to provide the most effective onboarding experience.
• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.

Have you got what it takes?  

• Bachelor’s degree in computer science, IT/Business Information Systems, Communications or related field or equivalent work experience required.
• Strong background & experience in AI /GenAI-powered Virtual Agent, Agent Assist, Agentic AI, Knowledge Management
• Good knowledge of CCaaS- Omni-channel/digital, Proactive, ACD/Dialer, IVR, CRM capabilities & use-cases
• Good Knowledge of contact center operations & applications- Workforce Engagement Management (Recording, Quality & Performance Management, Workforce Management), Interaction Analytics & Automation (RPA), Voice of the Customer (VoC)
• Basic knowledge of IP telephony, SIP trunk, WebRTC
• Basic knowledge of cloud security
• Exceptional written and verbal communication skills
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner.
• Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience.
• Analytical and quantitative abilities required – Must be able to interpret and explain financial and statistical information.
• Min 12+ years of Pre- sales experience
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
• Experience with programming or scripting languages such as Java script or Python, and including use of REST APIs.
• Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia.
• Ability to multi-task in a challenging environment while maintaining a high level of ownership and responsiveness.

What’s in it for you?  

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!  

Enjoy NiCE-FLEX!   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 9539
Reporting into: Director, Portfolio Solution Engineering
Role Type: Individual Contributor  

So, what’s the role all about?

The Partner Acceleration Executive (PAE) is responsible for implementing a cohesive business development strategy to drive profitable growth through our partner ecosystem. The right candidate will drive sales opportunities, marketing campaigns, and complex strategic initiatives that further develop existing NICE partnerships.

How will you make an impact?  

• Establish and manage relationships inside NICE partner ecosystem to determine partner goals for growth and development, and to drive strategic initiatives that deliver profitable revenue, innovation, and market expansion.
• Develop joint business opportunities and execute programs and initiatives that drive growth.
• Drive adoption and expansion of NICE products and services by leveraging strategic partnerships.
• Exceed quarterly and annual targets for revenue growth, pipeline creation and product/service utilization.
• Serve as the Partner Acceleration Executive for assigned partners serving as conduit to resources from sales, marketing, R&D, engineering, and leadership to achieve differentiated ecosystem growth.
• Document and present joint business plans for partner’s business goals and objective that align partner company solutions that support their success.
• Lead Training and Enablement for partners on NICE company products, services, and Go-To Market.
• Monitor and Analyze partner performance to identify, document, and track opportunities for continuous improvement.
• Leverage established support and management processes to escalate and resolve partner issues in a timely manner.
• Drive partner strategy by thoroughly understanding industry trends, innovation, and market commercials relevant to partner ecosystem.
• Attend and participate in industry and partner events relevant to assigned partners.
• Perform other duties as assigned.

Have you got what it takes?  

• 10+ years of technology sales experience.
• 5+ years in partner channel with a proven track record of successfully managing partnerships
• 5+ years previous experience in contact center software or associated industry
• Experience working with national/global partners
• Proven track record of achieving targets and goals
• Enterprise business and financial modeling experience
• Exceptional project management skills
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
• Exceptional written and verbal communication skills
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner
• Strong presentation skills – Must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience
• Analytical and Quantitative abilities required – Must be able to interpret and explain financial and statistical information
• Broad knowledge of Sales and Marketing
• Business development skillsets for pursuing new business opportunities to generate revenue for the company
• Detail oriented, but able to digest the critical elements of a situation
• Ability to multi-task in a challenging environment while maintaining a high level of responsiveness

What’s in it for you?  

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!  

Enjoy NiCE-FLEX!   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 10222
Reporting into: Vice President, Partner Sales, APAC
Role Type: Individual Contributor