We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level.  You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations.

Role Description:

• Manage high‑visibility software and AI/GenAI projects, ensuring alignment with scope, timelines, and customer expectations.
• Manage project plans, schedules, RAID logs, and core project documentation.
• Provide consistent communication with executive leadership.
• Drive ownership, accountability, and escalation management.
• Guide teams through the full project lifecycle.
• Mentor project managers and support PMO best‑practice maturity.
• Navigate shifting priorities and adjust delivery approaches as needed.

AI Project Delivery Experience (Required) 

• Led end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deployment.
• Assessed AI use cases and evaluated data readiness, including ingestion, quality, labeling, and dependency tracking.
• Collaborated with engineering, product, R&D, and presales teams to validate model accuracy, output quality, and overall performance.
• Set and managed customer expectations while coordinating cross‑functional delivery across technical and business teams.
• Identified and mitigated AI‑specific risks such as model drift, hallucinations, data issues, and expectation misalignment.
• Applied hands‑on prompt engineering with a clear understanding of prompting limitations and optimization strategies.
• Leveraged AI tools in daily workflows for automation, data analysis, content generation, and quality validation.
• Defined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination rate, latency, cost per inference) into actionable insights.
• Managed AI cost drivers, e.g. token usage, model selection, prompt structure, and architecture optimization for efficiency and performance.
• Ensured compliance with AI safety, governance, and security standards, implementing guardrails, redaction practices, and structured evaluation frameworks.

PM Experience:

• 8+ years of project management experience leading complex, customer‑facing software delivery projects.
• Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.
• Experience delivering technical, SaaS, and AI/GenAI projects.
• Strong analytical skills with a track record of managing risks, revenue, and escalations.
• Excellent communication & expectation management
• Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
• PMP certification required.

What’s in it for you? 

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

We are seeking a highly accomplished Principal Project Manager with deep experience delivering complex, enterprise‑scale AI Programs. This role leads strategic customer programs, drives cross‑functional alignment, and partners directly with senior executives to ensure successful delivery of high‑visibility AI and software projects. The ideal candidate brings 15+ years of project/program management experience, a proven record of leading AI/GenAI deployments, and exceptional leadership in guiding project teams, influencing stakeholders, and shaping customer outcomes.

Role Description:

As a Principal Project Manager, you will own the delivery strategy for large, multi‑workstream AI programs, ensuring clarity of scope, alignment with business value, and disciplined execution from kickoff through business adoption.  You will operate as the senior point of accountability, navigating executive‑level discussions, managing complex risk landscapes, and mentoring PMs and cross‑functional contributors.

AI Project Delivery Experience (Required):

• Lead end‑to‑end delivery of enterprise AI, GenAI, and software programs.
• Serve as the senior executive‑level partner for customers.
• Oversee delivery plans, governance, resourcing, and issue resolution.
• Guide technical, product, engineering, data science, and AI/ML teams.
• Drive executive readouts and steering committee sessions.
• Mentor project and program managers.
• Influence prioritization and roadmap decisions.
• Navigate ambiguity and multi‑team environments.
• Full‑lifecycle AI/GenAI program leadership.
• Experience with conversational AI, LLMs, NLU, and automation.
• Evaluation of AI models, data readiness, and performance KPIs.
• Hands‑on prompt engineering and quality evaluation.
• Risk mitigation across AI safety, governance, and compliance.
• Cost optimization for AI/ML operations.

PM Experience:

• 15+ years managing enterprise technology programs.
• Extensive AI/GenAI delivery experience.
• Proven executive‑level communication and relationship management.
• Strong financial, analytical, and strategic decision‑making.
• Expertise with MS Project, Salesforce, Power BI, Rocketlane, etc.
• PMP required; PgMP or AI PMI preferred.

What’s in it for you? 

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

We are seeking an AI delivery‑focused Project Manager to support customer‑facing software and AI/GenAI projects from initiation through closure. In this role, you will manage day‑to‑day project delivery, coordinate with technical and business stakeholders, and ensure clear communication across teams. You will help drive execution, manage risks and dependencies, and support a predictable, high‑quality customer experience.

Role Description:

• Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.
• Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
• Communicate project status, risks, and dependencies to customers and internal stakeholders.
• Support escalation handling with professionalism and timely follow‑through.
• Coordinate cross‑functional teams through the project lifecycle.
• Contribute to PMO best‑practice adoption and continuous improvement efforts.
• Adjust project plans based on changing priorities or customer needs.

AI Delivery Experience (Preferred) 

• Manage software delivery of conversational AI, LLM, or NLU projects.
• Ability to assess AI use cases at a basic level and support evaluation of data readiness.
• Partner with technical teams to understand model performance and output quality considerations.
• Support customer expectation‑setting across AI/GenAI implementations.
• Help identify and track AI‑specific risks (e.g., data issues, model behavior, hallucinations).
• Familiarity with prompt engineering concepts and prompting limitations.
• Use AI tools in daily work for automation, analysis, or documentation.
• Assist with monitoring and reporting AI performance KPIs.
• Awareness of AI cost drivers such as token usage and model selection.
• Understanding of AI governance and safety basics, including guardrails and data‑handling practices.

Project Management Experience:

• 5+ years managing customer‑facing software or SaaS delivery projects.
• Experience delivering projects across Agile, Waterfall, or hybrid methodologies.
• Exposure to technical, SaaS, and/or AI/GenAI project environments.
• Strong problem‑solving and risk‑management abilities.
• Effective communication, organization, and stakeholder‑engagement skills.
• Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred).
• PMP certification preferred.

What’s in it for you? 

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Primary Purpose

As a Managing Consultant, Executive Insights, you are responsible for leading executive‑level customer engagements that translate complex interaction data into clear, credible, and outcome‑driven business narratives. In this role, you will act as a trusted advisor to senior customer audiences, synthesizing analytical insights and mapping them to specific technologies, use cases, and measurable business outcomes.

You will partner closely with Advanced Analytics, Experience Intelligence, Product, and go‑to‑market teams to deliver high‑impact insights in strategic customer situations. In addition to customer engagement leadership, this role plays a critical part in advancing the Executive Insights / Value Insights offering as new data sources, use cases, and analytical capabilities are introduced.

The ideal candidate is intellectually curious, business‑oriented, and highly credible with executive audiences, with the ability to distill complexity into focused, actionable insight.

Primary Functions / Responsibilities

• Serve as the primary lead and presenter for executive‑level insights engagements with Director‑level through C‑suite customer audiences.2
• Translate analytical findings into clear, executive‑ready narratives that articulate key business challenges and opportunities, why they matter, how they can be addressed using specific technologies and capabilities, and expected business outcomes
• Map insights surfaced in customer interaction data to concrete AI, automation, and CX technology use cases to drive action and impact.
• Synthesize inputs from analytics, automation, and product teams, focusing on interpretation and storytelling rather than raw data production.
• Actively contribute to the evolution of the Executive Insights offering, helping expand supported use cases, datasets, and analytical approaches based on field experience.
• Provide structured feedback to Analytics, Product, and Research teams to inform ongoing improvements and future capability development.
• Partner with account teams and sales leadership to prepare for strategic customer engagements, including executive briefings, QBRs, and competitive situations.
• Maintain a high bar for credibility and consistency in senior‑level customer conversations.
• Educate internal teams on how insights, technology, and business outcomes connect, supporting effective and appropriate use of advanced analytics deliverables.
• As the Advanced Analytics and Experience Intelligence organization continues to evolve, support related initiatives, projects, or strategic engagements as needed.

Required Education

Bachelor’s degree in Business, Analytics, Strategy, Finance, Management, or a related field.

Master’s degree preferred.

Required Experience / Skills

• 7+ years of experience in a consultative, customer‑facing role (e.g., management consulting, strategy, analytics advisory, presales, or similar)
• Demonstrated experience presenting complex analytical or technical concepts to senior business audiences
• Strong ability to articulate business value and outcomes derived from data and technology
• Proven executive communication skills, both verbal and written
• Ability to create and deliver polished, executive‑ready presentations using Microsoft PowerPoint
• Comfort operating in ambiguous environments and adapting in live executive discussions
• Ability to collaborate effectively across cross‑functional teams
• Ability to work with sales leadership and account teams in strategic opportunity contexts
• Demonstrated initiative and ability to work independently
• Ability to manage multiple priorities and deadlines simultaneously
• Willingness to travel up to approximately 25%.

Preferred Experience

• Background in management consulting or strategy roles
• Experience with CX, AI, automation, contact center or analytics platforms
• Prior experience leading executive briefings, readouts, or strategic advisory engagements

This job description is not intended to be all‑inclusive, and the employee will also perform other reasonable related business duties as assigned by management.

So, what’s the role all about?

The Customer Success Manager’s involvement with the client will encompass the entire lifecycle of the relationship - from the initial implementation to building a long-term relationship. Client interaction will be done both virtually over the phone/Teams and face to face. The Customer Success Manager will be the business leader in an account and work in concert with our Sales partners and Technical Support team. Together, these teams are responsible to ensure both customer longevity and systematic growth.

How will you make an impact?  

• Process renewals on time, incl. pricing in accordance with contractual requirements.
• Identify upsell and cross-sell opportunities within the customer base. Close the deal themselves on smaller transactions and engage the account executive on larger opportunities.
• Ensure high levels of customer satisfaction by assisting customers with product usage and escalating issues when needed.
• Become intimately familiar with the assigned account base and become the trusted advisor to the customer for better business outcomes.
• Maintain a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy Actimize should develop to counter.
• Maintain a working knowledge of all other Actimize products/services, competitive product lines, differentiators, and industry trends through self-education and Actimize's resources.
• Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Work directly with Actimize product management to deliver feedback from clients to best facilitate ideas and drive innovation for future product enhancement and development.   
• Work with Actimize's Implementation team to play a role in smooth customer implementations by providing on-site assistance as directed and provide appropriate feedback to the greater sales team post turn up.
• Measure success via tracking of client retention and revenue growth.
• Follow the company Code of Ethics and Actimize policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of Actimize.

Have you got what it takes?

• 4+ years applicable experience in the CSM function.
• Working technical knowledge of fighting financial crimes software/design/functionality.
• Experience in managing the business aspects of mid-to-large size customers
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Demonstrated experience working independently with little to no daily supervision
• Competency negotiating and upselling products and services offerings
• Bachelor’s Degree in Information Technologies or Business Administration or related field or equivalent work experience required.

Experience Preferred:

• ​Demonstrated sales proficiency, primarily to an installed base of customers.

You will have an advantage if you also have:

• Experience/knowledge of AML or Fraud solutions

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE Actimize:

NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.

So, what’s the role all about?

The Manager, PMO – AI serves as a team manager while leading client-facing AI program governance, delivery assurance, and cross-functional alignment.  This role manages AI/Machine Learning (ML) project lifecycles, ensures responsible AI practices, and partners directly with enterprise clients on strategy, roadmaps, and measurable outcomes.

How will you make an impact?

Client-Facing Responsibilities

• Serve as primary executive-facing PMO leader for AI programs.
• Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs).
• Present portfolio status, risks, options, and value realization to client executives.
• Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication.

PMO Leadership & Governance

• Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates.
• Run portfolio intake, prioritization, funding, and benefits tracking.
• Implement AI-augmented reporting, dashboards, and risk sensing.

AI Program Delivery

• Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption.
• Ensure alignment to responsible AI principles and compliance.
• Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders.

People Leadership

• Lead, mentor, and coach PMs, TPMs, and analysts.
• Manage staffing, workload balancing, and performance.
• Foster a high-performing, client-centric culture.

Have you got what it takes?

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred.
• 7–10+ years in program/project management; 3+ managing AI/ML initiatives.
• Proven people‑leadership experience in managing and coaching direct reports.
• Experience delivering complex, client-facing AI programs.
• Strong understanding of AI/ML concepts, data governance, and MLOps.
• Excellent executive communication and stakeholder leadership.
• PMP Certification.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

So, what’s the role all about?

The Account Executive will be responsible for establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. Drive NiCE response to customers’ critical business problems; improve NiCE's position for current proposals while enhancing long-term relationships.

How will you make an impact?  

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NiCE's strength and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’levels
• Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop and monitor purchasing agreements between NiCE and the customer.

Have you got what it takes?

• Minimum BS or BA degree, preferably in business, finance accounting, or computer science
• 3+ years’ experience selling Software solutions to the financial services industry. 
• High profile salesperson with excellent communication and presentations skills
• Proven successful ability to sell $1M Enterprise software/business solutions.
• Ability to develop relationships with the ‘C’ level business users to sell based on business value.
• Ability to interface with Sales Engineers and IT users to understand high-level technical requirements.
• Global vision, creativity, and long-term planning ability required.

You will have an advantage if you also have:

• Experience selling E-Comms Archive, Trade Surveillance, Market/Communications Surveillance and Wealth Management Compliance Solutions a plus.

Requisition ID: 7266
Reporting into: Vice President, Sales Compliance
Role Type: Individual Contributor

 So, what’s the role all about?

The Account Executive is responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions. This position is required to increase revenue streams within Retail, Travel, and Hospitality contact centers.

How will you make an impact?

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. 
• Coordinate and lead all sales activities to achieve business goals. 
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. 
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. 
• Develop and maintain high-level relations with ‘C’levels. 
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Have you got what it takes?

• 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
• Minimum of 1-2 years selling AI Software Solutions
• Strong understanding of AI technology & its applications
• Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge selling a full suite of SaaS products. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisite ID: 10765

Reporting into: RVP of Sales
Role Type: Individual Contributor

So, what’s the role all about?

We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.

How will you make an impact?  

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events

Have you got what it takes?

• Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)
• Hunter mentality and passionate about winning
• Ability to create and communicate complex deal structures and ROIs
• Confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Strong organization and prioritization skills
• Professional communication skills and a customer-centric, personable demeanor
• Ability to balance driving a sales cycle independently while leveraging internal resources
• Comfortable leveraging a partner channel to support the sales process

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10436
Reporting into: Director, Sales, US
Role Type: Individual Contributor

#LI-Remote

So, what’s the role all about?

The Senior Solutions Architect is a highly skilled, professional and technical individual focused on supporting NiCE internal support organizations through AI-driven initiatives. This role partners closely with internal support leaders, business stakeholders, and cross-functional teams to map processes, identify high-value AI opportunities, and deliver scalable solutions that improve internal employee support outcomes.

You will help support teams use AI to augment or automate their work through AI agents, assistants, and workflow automations—using platforms such as n8n as a core part of the solution stack. You’ll combine strong business operational knowledge with hands-on AI expertise, doing some development yourself while also enabling others to confidently use AI tools to solve their own problems.

How will you make an impact?  

• Partner with business stakeholders to map current workflows, identify ROI-backed opportunities (reduced effort, improved employee experience, measurable efficiency gains), and define future-state AI-enabled processes.
• Design, build, and iterate on AI solutions and automations in n8n, Copilot Studio, and other AI/automation tools; create reliable agents and assistants that remove manual work.
• Understand and work within NiCE internal processes and systems (e.g., CRMs, knowledge bases, ticketing/support tools, and operational platforms) to ensure solutions fit real-world constraints.
• Collaborate with IT and Developers when needed to overcome technical obstacles, integrate securely with enterprise systems, and scale solutions.
• Enable and upskill internal support teams to use AI effectively—through reusable patterns, playbooks, coaching, and hands-on problem solving.
• Maintain expertise in modern AI approaches and apply them pragmatically to internal operations, including LLMs, RAG, GPT-based assistants, Copilot ecosystems, MCP servers, APIs, JSON, and light scripting. Use AI tools to debug and resolve workflow or code errors.

Have you got what it takes? 

• 5+ years of experience in solutioning, business process improvement, operations consulting, or similar roles driving cross-functional change.
• Proven ability to translate operational needs into practical AI use cases and deliver outcomes against clear success metrics.
• Strong, applied knowledge of AI and NLP technologies (LLMs, RAG, GPTs, Copilot-style assistants, AI agent patterns, MCP servers).
• Hands-on experience building automations/assistants with n8n (or comparable orchestration tools); comfort developing in Copilot Studio or similar platforms.
• Working knowledge of API integrations, JSON, and basic coding/scripting; able to use AI tools to debug and manipulate code or automation errors.
• Demonstrated curiosity and ongoing personal or professional use of AI tools to improve workflows—someone who experiments, learns fast, and brings practical AI habits into the role.
• Excellent stakeholder management and communication skills, with the ability to drive adoption and help others become effective with AI.
• Comfortable operating in a fast-paced environment, balancing multiple initiatives and iterating quickly based on feedback and results.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

So What is The Role About?

The Manager, Solutions Architecture, is responsible with managing and growing a high-performing team of AI software engineers on the NA AI Services Delivery team. This team will include a blend of AI Engineers, Software Developers, and ML/LLM specialists. You will own and drive the successful delivery of AI software engineering initiatives within defined scope, timeline, and budget. This role has you leading and guiding employees, customers and partners to design, build and implement innovative Conversational AI solutions.

The Manager will oversee and coordinate all aspects of AI software engineering management responsibilities internally and externally with client teams. You will be accountable for ensuring that AI software solutions are delivered on time, within budget, and in accordance with defined scope and quality standards. ​

​The primary objective of the Manager is to successfully execute with team members on all assigned AI delivery projects, achieving goals against the Statement of Work (SOW) and meeting the expectations of stakeholders by delivering through Agile/Waterfall project methodology in partnership with the PMO team.

How Will You Make an Impact? 

• Successful delivery of AI software engineering projects within the defined scope, timeline, and budget.
• Ensuring that all project deliverables are achieved, milestones are met, and the project is finalized according to the SOW by the engineering team.​
• Establishing technical best practices and engineering standards for efficient, high-quality project execution and tracking them closely with client project teams.
• Work with their team members to ensure meeting project deadlines and milestones.
• Ability to manage and track the project schedule effectively.
• Completing tasks on time, managing dependencies, and mitigating potential delays.
• Identifying, assessing, and mitigating risks with escalation management.
• Post-project evaluations, capturing lessons learned, and implementing corrective actions or process enhancements with team members
• Work with their team members on management of action items and holding all parties accountable for their role in the success of a project.
• Ability to manage multiple concurrent AI delivery projects supported by the engineering team.

Have You Got What It Takes? 

• 5+ years’ experience as a Software Engineer, AI Engineer, Solutions Architect, or similar role within AI software delivery (SaaS) industries, including post-sales, consulting and implementation. Prior people management experience required.
• Strong software engineering and development skills (Python, Java, Node.js), APIs and SDKs, web services/cloud-based platforms, AI/ML frameworks, LLM integration, and related AI delivery platforms
• Ability to find solutions to the most complex technical requirements and love implementing them with team members.
• Amazing interpersonal and communication skills and enjoy working with customers and partners and collaborating with cross-functional teams.
• Customer-centric, solution-oriented, and value-driven
• Self-motivated, proactive and capable of structuring your work in order to deliver and help the team deliver
• Experience is managing people and having experience in Conflict Resolution & Employee Relations
• Setting clear goals and expectations for employees.
• Providing motivation and guidance to enhance performance
• Conducting regular performance reviews and feedback sessions with the support of PS Director
• Identifying areas for improvement and offering coaching or training with the support of PS Director
• Recognizing and rewarding employee achievements with the support of PS Director
• Managing team workload and resources efficiently with the support of PS Director
• Driving change and innovation to improve team performance with the support of PS Director
• Lead the planning, execution, monitoring, and control of AI software engineering projects from start to finish, ensuring adherence to engineering best practices and delivery methodologies with the engineering team.
• Understand business requirements and translate them into technical requirements, drive this with team members across all projects.
• Provide technical documentation and solution support across all projects and guide engineering team members on their respective projects
• Share key project learnings with the team members and perform a “Lessons Learnt” after each project.

 You Will Have an Advantage If You Also Have: 

• Technical expertise: deep understanding of AI/ML technologies, large language models (LLMs), software engineering best practices, cloud-native architectures, and related software development technologies​
• Customer centricity: Solution oriented, value-driven, and navigating the interpersonal/political dynamics of customer interactions​
• Communication and collaboration: Effective and target group-oriented communication and the ability to collaborate effectively with cross-functional teams​
• Adaptable and Innovative: Staying up to date with the latest developments in AI/ML, generative AI, and software engineering, continuously learning and adopting new technologies and trends​ and ensuring the same for the team members

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10689
Reporting into: Director, Engineering
Role Type: Manager

So, what’s the role all about?

As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

How will you make an impact?

• Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
• Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Have you got what it takes?

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries.
• Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges.
• Strong capability to align technical solutions with business objectives.
• Exceptional ability to communicate technical concepts effectively.
• Applicants must be authorized to work in the United States without sponsorship.
• Reporting & Metrics
• Proficient in JavaScript and Python; experience with back-end integrations.
• Front-End Design: HTML and CSS
• Back-End Development: server-side applications and data manipulation.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10589
Reporting into: Senior Director – Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

A NiCE Transformation Consultant will engage directly with C-suite and senior leadership teams at client organizations to define and lead enterprise-wide AI and agentic transformation programs. You will work across multiple domains, functions, and industry verticals, moving fluidly between strategy and execution: diagnosing issues, framing decisions, aligning stakeholders, and driving ideas through to measurable outcomes. This is not a narrowly specialized role. You are expected to be broad, adaptable, and able to engage across a wide range of transformation topics with strong judgment and genuine executive readiness.

How will you make an impact?  

• Engage at C-level to build executive conviction around AI-led and agentic transformation as a strategic imperative, not a technology project
• Define enterprise-wide AI transformation roadmaps that connect agentic automation strategy to board-level outcomes including revenue growth, cost efficiency, and competitive differentiation
• Structure ambiguous business challenges into clear problem statements, workstreams, hypotheses, and recommendations that senior leaders can act on
• Assess how AI, automation, and agentic capabilities can reshape organizational processes, service models, decisioning, and customer engagement across each client's specific context
• Architect the shift from traditional interaction management to fully orchestrated, AI-agentic workflows spanning front and back office
• Lead cloud migration strategy from on-premises contact center environments to NiCE CXone, mapping routing logic, agent states, reporting, and terminology
• Design and execute change management programs focused on people, process, technology, and organizational structure at enterprise scale
• Develop business cases, transformation roadmaps, and executive-level materials that support high-stakes decision-making
• Facilitate executive alignment workshops, stakeholder interviews, and leadership discussions to gather input, challenge assumptions, and drive alignment
• Translate strategic goals into execution plans with clear milestones, owners, dependencies, and success metrics
• Identify risks, interdependencies, and barriers to execution and recommend actions to improve delivery and adoption
• Contribute to NiCE's consulting IP, executive briefing materials, AI transformation playbooks, and vertical-specific accelerators

Transformation Domains

• AI strategy and agentic transformation: defining the enterprise vision for human-AI orchestration at scale
• CX strategy and customer journey redesign across digital, voice, and async channels
• Agentic AI deployment from automating routine customer intent to full end-to-end fulfillment without human intervention
• Workforce augmentation: equipping employees with real-time AI intelligence to elevate performance and decision-making
• Cloud transformation and on-premises to CXone migration strategy and execution
• Operating model redesign, front and back office convergence, and workflow orchestration
• Interaction analytics and real-time intelligence deployment

Have you got what it takes?

• 5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory, with a proven track record of engaging and influencing at C-suite level
• Demonstrable experience shaping AI or digital transformation programs at the executive level, including building business cases that secure senior sponsorship and budget commitment
• Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture
• Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context
• Strong analytical and structured problem-solving skills, with the ability to break down complex issues into clear, actionable recommendations
• Strong executive communication and presentation skills, including the ability to develop compelling materials for board and C-suite audiences
• Ability to work across multiple functions, industries, and business environments with speed and credibility
• Proficiency in change management frameworks (Prosci, ADKAR, or equivalent) and the ability to operationalize them at enterprise scale
• Comfortable balancing strategic thinking with hands-on execution support in fast-moving, high-expectation environments

Preferred Qualifications

• Bachelor's degree or advanced degree in a relevant discipline (MBA or equivalent preferred)
• Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience
• Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms
• Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies
• Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture
• Prior experience as a practitioner inside a contact center, CX operations, or digital transformation function, not solely in an advisory capacity

Success Metrics

• Rapidly understands new client challenges and frames them in a structured, decision-oriented way that earns immediate credibility with senior leaders
• Engages confidently at the C-suite level and helps shape top-down AI transformation agendas with clarity and commercial rigor
• Identifies where AI and agentic capabilities can create meaningful, measurable business value across operations, service, and customer engagement
• Brings clarity and forward momentum to transformation efforts involving multiple stakeholders and competing priorities
• Develops recommendations that are analytically sound, strategically relevant, and practical to implement
• Earns trust quickly through quality of thinking, strong communication, and disciplined execution
• Delivers not just analysis, but real progress against clients' most critical transformation objectives

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10587
Reporting into: VP of Sales
Role Type: Individual Contributor

So, what’s the role all about?

After key NiCE CX customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE CX. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success.

Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is a very experienced TAM, responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. He/she will help them overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned may include any of our paid service packages, where the services of an experienced TAM are expected. TAMs are generally assigned customers with a top-level service package, have high complexity, are high-touch, or are enterprise-level.

​Interaction with customers will be done via phone, email, chat and WebEx, with face to face meetings as necessary and/or appropriate. Travel is more frequent than with other TAMs due to the higher level customers being served and the increased services offered with higher level service packages. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.

How will you make an impact?  

• As their account management professional, be the assigned accounts' single point of contact to our company, and engage resources across several teams as needed to resolve their issues and requests
• Develop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, know how NiCE CX's solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor
• Excellent triage and troubleshooting skills, teaching peers those same skills to improve their success
• Partnering with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution
• Demonstrate superior in depth knowledge of NiCE CX products and associated technologies, especially those employed by assigned accounts
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies
• Gain a deep understanding of each customer's environment, identify customer needs, propose solutions that will accelerate their success
• Demonstrate a working knowledge of competitive product lines, differentiators and industry trends through self-education and NiCE CX's resources
• Develop and present customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of difficult situations
• Develop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help NiCE CX improve our performance and success
• Assist assigned customers in preparation for go-live, and build confidence with them as they begin using our products in a live environment
• Occasional travel (up to 25%) required, visiting customer sites

Have you got what it takes?

• Bachelors Degree in Computer Science, Business Information Systems or similar field or equivalent work experience required
• 6+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
• Demonstrated technical problem solving proficiency
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Ability to multitask and work well in a fast-paced environment
• Proficient in Microsoft Office applications
• Able to work with little supervision and complete projects
• Working technical knowledge of contact center software/design/functionality
• Demonstrated experience in a fast paced environment and meeting customer time constraints
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

You will have an advantage if you also have:

• TCP/IP networking knowledge and VoIP technology exposure
• Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
• Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)
• Understanding of basic scripting fundamentals
• Solid understanding of TCP/IP and internet fundamentals
• Extensive software, telecommunications and IP Telephony
• Experience using SIP signaling
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

So, what’s the role all about?

Our Customer Success team partners with enterprise clients to ensure they realize measurable business value from their investment in Proactive AI Agent. This role is ideal for someone who combines strong data analysis skills with deep customer-facing experience, and who is comfortable owning outcomes across complex, strategic accounts.

How will you make an impact?  

• Own a book of enterprise and strategic customers, ensuring contract value is realized and renewal risk is proactively managed
• Analyze customer, journey, and operational data to identify trends, risks, and opportunities
• Translate data into clear, executive-ready insights and recommendations
• Build and maintain customer success plans aligned to business outcomes and KPIs
• Partner with customers to define, prioritize, and evolve AI-driven journeys that deliver measurable value
• Gather and document customer business and technical requirements, and create customer-specific technical specification documents (defining scope, data inputs, logic/flows, dependencies, and success criteria) to guide implementation and delivery
• Design and evolve customer journeys that leverage GenAI-based capabilities, including defining use cases, guardrails, escalation logic, and success criteria, and reflecting these requirements in technical specifications
• Lead Quarterly Business Reviews, presenting performance, insights, and next-step recommendations
• Coordinate cross-functional delivery with Professional Services, Product, and Sales
• Support renewal and expansion conversations with data-backed business cases
• Act as a trusted advisor to senior client stakeholders, balancing strategic guidance with execution

Have you got what it takes?

• Managed post-sale customer relationships for enterprise or strategic accounts
• Owned customer outcomes, not just implementations or tickets
• Used data analysis to guide customer decisions and executive conversations
• Participated in renewals, expansions, or commercial planning
• Presented insights and recommendations directly to customer stakeholders
• Bachelor’s degree
• Experience managing complex, customer-facing projects
• Experience creating customer-facing or internal technical specifications or requirements documentation in support of implementations
• Strong analytical skills; comfortable working with raw or imperfect data in Excel or similar tools
• Ability to explain data-driven insights clearly to non-technical audiences
• Experience working with large, process-driven organizations
• Strong communication and stakeholder management skills
• Commercial awareness and comfort supporting renewal and expansion motions

You will have an advantage if you also have:

• Experience in SaaS, AI, CX environments
• Experience delivering or supporting executive-level business reviews
• Experience designing or supporting customer journeys that leverage GenAI or large language model–based capabilities, including defining prompts, constraints, and fallback behaviors
• Formal project management training or certification (e.g., PMP), applied in a customer-facing delivery or success role

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10409
Reporting into: Director, Product Customer Success,CX
Role Type: Individual Contributor

So, what’s the role all about?

We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.

How will you make an impact?  

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events

Have you got what it takes?

• Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)
• Hunter mentality and passionate about winning
• Ability to create and communicate complex deal structures and ROIs
• Confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Strong organization and prioritization skills
• Professional communication skills and a customer-centric, personable demeanor
• Ability to balance driving a sales cycle independently while leveraging internal resources
• Comfortable leveraging a partner channel to support the sales process

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10435
Reporting into: Director, Sales, US
Role Type: Individual Contributor

#LI-Remote

So, what’s the role all about?

The Director, Sales, CX Americas, Commercial, leads the Commercial and Enterprise strategic account motion by partnering with and enabling Named Account Managers to meet and exceed enterprise growth objectives. This role is responsible for driving revenue acceleration, deal quality, and execution rigor across named enterprise accounts by providing senior‑level deal leadership, forecasting discipline, and strategic guidance.

How will you make an impact?

• Support Senior Vice President of Sales by achieving or exceeding enterprise revenue and growth targets through Named AE‑led accounts
• Enable and coach Strategic Account Managers on complex enterprise deal strategy, account planning, and executive engagement
• Partner with SAMs on large, high‑impact opportunities including pricing strategy, negotiations, and deal closure
• Provide executive‑level support for strategic customer engagements, escalations, and renewals
• Drive sales forecasting accuracy and pipeline rigor across strategic accounts
• Increase pipeline and expansion opportunities through disciplined account strategy and targeted enterprise campaigns
• Develop unified messaging with SAMs, Sales Engineering, Marketing, and Customer Success
• Manage and overcome executive‑level prospect and customer objections
  Learn and maintain in‑depth knowledge of NiCE CXone product lines and enterprise positioning
• Assist with sale strategy and closure of national and strategic house accounts
• Train and coach SAMs on navigating long, complex enterprise sales cycles
• Build collaborative corporate and field teams to support enterprise sales execution
• Influence deal strategy without displacing SAM ownership of customer relationships
• Travel to support strategic customer meetings, executive briefings, and internal planning sessions

Have you got what it takes?

• Bachelor’s degree in Business Management, Communications, Marketing, or equivalent work experience required
• 5+ years in enterprise or senior sales leadership roles
• 10–12+ years combined enterprise sales experience
• Demonstrated success supporting or leading large, complex enterprise deals
• Proven ability to influence outcomes without direct day‑to‑day account ownership
• Strong analytical, forecasting, and financial skills
• Exceptional verbal and written communication skills
• Proven track record of exceeding revenue targets through strategic account execution
• Experience selling complex SaaS solutions
• Excellent executive‑level customer‑facing skills
• Comfortable thriving in a fast‑paced, growth‑oriented organization

You will have an advantage if you also have:

• SaaS/AI selling or sales leadership experience
• Background in Customer Experience (CX) or Contact Center solutions
• Prior experience supporting Strategic or Named Account Managers
• Experience partnering closely with Customer Success and Services organizations

What’s in it for you?
Join an ever‑growing, market‑disrupting global company where teams of top performers work in a fast‑paced, collaborative, and innovative environment. As the market leader in CX, every day at NiCE is an opportunity to learn, grow, and drive meaningful impact across our most strategic customer relationships.

So What is The Role About?

The Manager, Professional Services, is a pivotal leadership role within our Customer Services Automation AI Center of Excellence. This position blends strategic oversight with hands-on engagement, requiring a leader who can effectively manage and develop a team of professionals delivering our suite of CSA products. You will be instrumental in driving the delivery and optimization of NiCE CXone products and related technologies across our diverse customer base. This role requires strong matrix management skills, as you will be partnering closely with associates within the AI CoE and across a broader organization to ensure successful customer outcomes. 

How Will You Make an Impact? 

• Provide leadership, coaching, feedback, development goals, and performance management to team members within your area of responsibility. 
• Foster a collaborative and high-performing team environment within the Customer Services Automation CoE. 
• Prioritize, assign, and manage team activities and projects in alignment with the CoE's goals and objectives. 
• Lead and contribute to the development of best practices and methodologies for delivery related to NiCE CSA Solutions. 
• Actively participate in the recruitment, hiring, and development of talent within the team. 
• Effectively partner and collaborate with cross-functional teams within the Customer Services Automation CoE, including technical specialists, product experts, adoption consultants and other delivery teams. 
• Influence and guide individuals who may not directly report to you to achieve project goals and customer success. 
• Coordinate inter-departmental activities within NiCE CoE to ensure seamless project execution and customer satisfaction. 
• Serve as a key point of contact and escalation for project-related issues within the CoE. 
• Provide leadership and guidance to Professional Service Engineers (direct reports or matrixed team members) in the planning, execution, and delivery of AI and automation projects. 
• Partner with the project management team and others to ensure projects are delivered on time, within budget, and to the highest quality standards. 
• Monitor progress, identify risks, and implement mitigation strategies in collaboration with project teams.    
• Help manage customer expectations and ensure high levels of customer satisfaction throughout the delivery lifecycle. 
• Contribute to risk analysis and manage change control for automation projects. 
• Maintain a strong understanding of the technical capabilities of NiCE CSA products and their application to solve business challenges. 
• Contribute to business area assessments, user needs analysis, and the design of effective business systems leveraging automation. 
• Have an industry understanding of the latest AI technology in the call center space including prompt engineering as well as bot and voice flow design.  

Have You Got What It Takes? 

• BS/BA in a technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred. 
• 15+ years of professional experience beyond education requirements. 
• 3+ years of management experience, including experience leading teams in a matrixed environment. 
• Demonstrated experience in managing consulting engagements, training initiatives, and AI technology implementation projects. 
• Strong understanding of contact center operations, AI technologies, and best practices. 
• Excellent leadership, coaching, and mentoring skills. 
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.    
• Proven ability to manage customer expectations and build strong working relationships. 
• Strong analytical, problem-solving, and decision-making abilities. 
• Proficiency in project management, methodologies, and tools. 
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter. 

 You Will Have an Advantage If You Also Have: 

• Prior implementation experience, specifically within the contact center or customer experience domain. 
• Experience with NiCE CXone products or other cloud-based contact center platforms. 
• Experience in developing and delivering AI technical or AI business training programs. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10703
Reporting into: Director, Professional Services
Role Type: Manager

So, what’s the role all about?

The Solutions Architect/SME/Product and Practice Expert is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics. As a member of the CXone Services and Support organization, this position will be responsible for both technical and business tasks including managing customer expectations and satisfaction, recommending the ideal configuration for NICE products based on industry best practices and customer requirements, coordinating all the necessary internal resources, and in general, ensuring the customer's desired business outcomes are satisfied. 

Client interaction will be done primarily over the phone and/or via WebEx, with face-to-face meetings as deemed necessary and/or appropriate. As part of customer implementations, the Solutions Architect/SME will work both independently and in concert with the Services and Support teams. Together, these teams are responsible to ensure both customer longevity and systematic growth. This person is also an organizational leader and is expected to serve as a mentor and coach to employees supporting our products. 

How will you make an impact?  

TECHNICAL

• This position is responsible for business and technical performance related to the CXone Mpower WFM/IEX, with secondary responsibilities understanding the CX product suite 
• Provide technical configuration, best practice guidance and customized training to customers for the CXone Mpower WFM/IEX  
• Assist customers to achieve desired business outcomes and ROI for implemented products 
• Engage internal product management organizations as necessary to ensure customer requirements are prioritized and incorporated into product roadmaps 
• Maintain expertise and currency in industry leading contact center methodologies, processes, and technologies surrounding the use of Agent products 
• For the Agent product demonstrate a strong command of the required technical skills, tools and supporting technologies 

PROJECT 

• Serve in a consultative capacity with the CXone project team, driving a successful customer/partner engagement lifecycle, ensuring appropriate internal resources are engaged as needed 
• Provide business analysis, business area assessment, user needs analysis and business systems design for assigned projects 

BUSINESS 

• Present a professional image in conduct, attitude and attire. 
• ​Communicate in an effective and professional way with customers in and outside of NICE. 
• Demonstrate ability to manage client relationships at the Executive and Front Line Management level 
• Consult NICE capabilities, available technologies, and solutions 
• Assist internal training department to develop targeted product certification programs which ensure customer facing employees have the skills needed to appropriately represent our products with customers 
• Provide product leadership for internal product forums and external customer forums 
• Manage assigned case load in Salesforce to ensure customer SLAs are satisfied 
• Always follow the company Code of Ethics and NICE policies and procedures 

Have you got what it takes?

• ​BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required 
• 8+ years of customer engagement and industry experience beyond education requirements above 
• 1-3 years of experience in Contact/Call Centers or Technical & Customer Support operations 
• 3-5+ years of experience with WFM/IEX in a call center environment
• Type of experience varies depending on Product Experts area of specialization 
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. 
• Business Optimization: deep skills around business analysis/contact centers; experience in the KPIs and best practices of contact centers and their operations
• Professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker 
• Industry experience related to the specific product with understanding of technical and business needs from an implementation, technical or consultant practice 
• Strong consulting skill set to uncover, strategize, and align client goals and objectives with a product solution 
• Ability to display strong and commanding confidence as a product expert

So, what’s the role all about?

The Scale Customer Success Manager (Scale CSM) is responsible for driving adoption, value realization, and retention across Cognigy’s small-to-mid market customer segment using a scaled, digital-first customer success model.

Rather than high-touch, account-by-account engagement, this role focuses on supporting customers through repeatable, one-to-many success motions such as lifecycle programs, automated playbooks, digital enablement, and group-based engagements. The Scale CSM owns the strategy, execution, and continuous optimization of these motions to ensure customers consistently realize value from Cognigy’s AI platform.

Reporting into Customer Success leadership, this role partners closely with Sales, Product, Support, and Marketing to deliver a high-quality, efficient customer experience at scale.

How will you make an impact?  

• Own success outcomes for a portfolio of small-to-mid market customers, delivering value primarily through tech-touch and one-to-many engagement models
• Design, build, and deploy repeatable customer success playbooks across key lifecycle stages (onboarding, adoption, renewal readiness, and expansion signals)
• Define success criteria for scaled programs and measure their effectiveness using engagement, adoption, retention, and health metrics
• Leverage customer success platforms and CRM systems to automate outreach, trigger interventions, and prioritize customer actions at scale
• Guide customers toward value realization by promoting standardized best practices, proven AI use cases, and common success patterns
• Monitor product usage, health indicators, and customer signals to proactively identify risk and opportunity across the segment
• Deliver clear, value-driven communications through digital channels such as email, in-app messaging, webinars, and enablement content
• Manage renewals and partner with Sales to support expansion motions by surfacing insights, risk indicators, and growth opportunities
• Collaborate cross-functionally with Product, Support, Enablement, and Marketing to improve scaled customer journeys and reduce friction
• Support the creation of customer advocates through scalable programs such as webinars, case studies, and reference initiatives

Have you got what it takes?

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related SaaS role
• Demonstrated experience supporting SMB or mid-market customers through scaled or digital-first customer success models
• Proven ability to build, operationalize, and iterate on repeatable customer success playbooks, with a strong focus on measuring impact and outcomes
• Experience using Customer Success platforms (e.g., Gainsight) and CRM systems (e.g., Salesforce) to drive automation, insights, and reporting
• Experience with AI technologies, particularly Conversational AI, strongly preferred; CCaaS experience also a plus
• Strong analytical mindset with the ability to translate product usage data into actionable insights
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear, scalable manner
• Comfortable working across systems, tools, and processes to drive efficiency and consistency
• Customer-centric and empathetic, with the ability to balance individual customer needs against scalable program design
• Solid understanding of SaaS business models and customer lifecycle management
• Alignment with Cognigy’s values and a collaborative, growth-oriented mindset
• Genuine interest in AI technology and a passion for helping customers achieve measurable business outcomes

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 9935
Reporting into: Team Lead
Role Type: Individual Contributor

So, what’s the role all about?

As a Director of Customer Success, you will lead strategic account engagement across a portfolio of top-tier enterprise clients. Your mission: deliver measurable value, accelerate adoption of our cloud-native, AI powered platform and drive long-term customer success and growth.  You’ll act as a trusted advisor to C-level stakeholders, aligning our innovative capabilities to customer business goals while orchestrating cross-functional teams to deliver exceptional service, seamless delivery and tangible results. 

How will you make an impact?

Customer Success & Relationship Leadership 

- Build strong, enduring relationships with senior client executives, becoming a key strategic partner and advocate for the customer. 
- Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and renewal—focused on delivering value realization. 
- Conduct Executive Business Reviews (EBRs) and establish measurable success plans that directly tie platform usage to business outcomes. 
- Maintain high Customer Satisfaction and Loyalty (CSAT, NPS) through proactive engagement and fast issue resolution. 

Growth, Expansion & Retention 

- Manage a portfolio of strategic accounts representing 10M+ in ARR. 
- Drive Net Revenue Retention (NRR) growth through upsell, cross-sell, and renewal strategies. 
- Partner with Sales, Professional Services, Value Realization Services and Product teams to identify growth opportunities within your accounts. 

AI, Automation & Platform Adoption 

- Lead customer transformation initiatives by driving adoption of AI features, such as Co-Pilot, Auto Summary, virtual agents, bots and IVR automation. 
- Educate and consult customers on how to leverage existing products and introduce innovations utilizing AI and advanced analytics. 
- Align platform usage with key customer KPIs including improved call deflection and enhanced agent efficiency, ensuring tangible value realization from every NiCE solution implemented. 

Strategic Account Planning & Internal Leadership 

- Develop and execute strategic account plans in partnership with the Account Director / Executive with clear goals, timelines, and success criteria.  
- Lead matrixed internal teams (TAMs, DSEs, SMEs, COE, etc) to deliver world-class service and value realization. 
- Escalate, resolve, and communicate client risks, blockers, and feedback to relevant NICE stakeholders. 
- Stay current with industry and CX trends, Contact Center Transformation and AI and serve as a strategic voice of the customer to inform product innovation. 

Key Performance Indicators (KPIs): 

- Customer NPS: Improve Net Promoter Score through consistent, responsive client engagement and delivery excellence. 
- Net Revenue Retention (NRR): Increase account value through successful renewals and solution expansion. 
- AI & Feature Adoption: Drive usage and measurable business value through the use of automation, bots and AI tools.

Have you got what it takes?

Education & Experience: 

- Bachelor’s degree in Business, IT, or a related field required; MBA preferred. 
- 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS.  
- 5+ years of experience with NICE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.).  
- Proven success managing large, strategic enterprise clients with global footprints. 
 

Skills & Competencies: 

- Expertise in contact center operations, cloud migration, and AI/automation adoption. 
- Strong understanding of NICE CXone architecture, tools (ACD, WFO, WEM, Enlighten AI, Analytics), and integration frameworks. 
- Excellent stakeholder management, communication, and presentation skills—comfortable engaging with C-suite. 
- Analytical thinker with experience using Salesforce, reporting dashboards, and strategic planning frameworks. 
- Demonstrated ability to lead through influence in matrixed environments and manage multiple competing priorities. 

Travel Requirements: 

Up to 25%, including key customer meetings, strategy sessions, and industry events. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

So, what’s the role all about?

We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.

How will you make an impact?  

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events

Have you got what it takes?

• Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)
• Hunter mentality and passionate about winning
• Ability to create and communicate complex deal structures and ROIs
• Confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Strong organization and prioritization skills
• Professional communication skills and a customer-centric, personable demeanor
• Ability to balance driving a sales cycle independently while leveraging internal resources
• Comfortable leveraging a partner channel to support the sales process

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10436
Reporting into: Director, Sales, US
Role Type: Individual Contributor

#LI-Remote

So, what's the role all about?

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
• These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
• You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
• You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
• The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

How will you make an impact?

• Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
• Design reusable agent frameworks adapted to the specific demands of different industries.
• Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
• Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
• Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Have you got what it takes?

• Hands-on experience building and operating end-to-end production systems at scale.
• With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
• Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.

• Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
• Experience developing or operating AI/LLM-powered systems in production is a major plus.
• Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go is an advantage.

• At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
• Prior experience in customer-facing or externally-led technical roles is a plus.

• A clear, direct communicator who can be equally persuasive with engineers and executives.
• Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
• Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?

• Build AI agents that run in production at meaningful scale, not slideware or research exercises.
• Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
• Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
• Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
• Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

Requisition ID: 10574

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

So, what's the role all about?

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
• Work hand-in-hand with Product Managers and Engineers, and  go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
• The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How will you make an impact?

• Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
• Convert business requirements into well-designed, high-performing AI agents.
• Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
• Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Have you got what it takes?

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
• An MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.

• Solid grasp of software development fundamentals, product management, and engineering workflows.
• You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
• Capable of bridging the gap between ambitious product vision and working AI agents.

• Experience with conversational design principles and customer experience strategy.
• Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
• Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.

• Sharp written and verbal communicator.
• Can distill complex technical detail into clear, actionable language for non-technical audiences.
• Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
• Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

What's in it for you?

• Get deeply involved in building and launching AI agents at the leading edge of the industry.
• Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
• Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
• Gain expertise that's in high demand and short supply across the market.

Requisition ID: 10582

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

Based in the beautiful mountains of Park City, Utah, AtlasRTX (a NICE company) is revolutionizing how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. AtlasRTX helps identify key opportunities, leveraging our technology to reach customers more efficiently and effectively. 

In October 2024, AtlasRTX merged with Verse.ai (a NICE company), a leader in human-guided conversation technology. Verse.ai empowers businesses to engage, qualify, and convert leads at scale using intelligent texting and web assistant solutions, operating entirely remotely with a focus on speed, personalization, and efficiency.  

Together, we are creating a unified organization that combines the best of both platforms, merging our technologies, teams, and cultures into one extraordinary company with one amazing culture. We are passionate about creating a diverse environment. We encourage applications from candidates of every race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status. 

We are proud of our co-founder team culture that prioritizes inclusion, kindness, and achievement. We give deserving people a chance to make a difference and invest in growing them personally and professionally. Our culture is our advantage. #CoFounderCulture. 

So, what’s the role all about?

The Account Executive is responsible for driving top-line revenue by managing a territory of new clients. The Account Executive will prospect into, conduct follow up calls, emails, and demonstrations, as well as develop and close opportunities with self-generated leads. The Account Executive will carry a sales quota to be met or exceeded every month, quarter, and year.

How will you make an impact?

• Identify and close business in your assigned target accounts and generate new leads through networking and prospecting, including cold outreach
• Establish and foster strong relationships with target accounts and networking opportunities
• Navigate complex negotiations that are mutually beneficial and strengthen prospect and customer relationships while serving as primary point of contact for clients through entire sales process as well as onboarding, assessment development, and implementation success
• Consult and advise large, strategic customers resulting in increased adoption, success and enterprise-wide deployments
• Conduct virtual or in-person demonstrations for customers and prospects, including proper testing and research prior to such meetings
• Deliver and maintain the required monthly, quarterly, and yearly quota established by the department manager
• Effectively communicate NiCE’s value proposition to targeted accounts
• Manage your sales funnel and update your prospect and client information in CRM (Salesforce)
• Research prospect companies, competitors, and stay abreast of industry trends
• Complete product training and continue to learn and develop knowledge
• Ability to project manage complex sales cycles with internal stakeholders (business development, CSM, solution engineers)
• Other duties as assigned

Have you got what it takes?

• Minimum 10+ years of prior sales experience in enterprise software, contact center, call center or similar, with a demonstrated track record of success required
• Experience selling annual agreements with $120,000+ ACV
• Experience selling to C-suite roles and negotiating contracts for enterprise companies required
• Ability to travel when needed (1-3 weeks a quarter recommended), such as attending events, trade shows and travel to visit important prospects and customers
• Familiarity with operating Salesforce or comparable CRM required
• Outstanding active listening skills, curiosity, and the ability to uncover opportunities
• Familiarity with methodical sales methodology and territory management practices
• Internal motivation and the ability to meet assigned sales goals
• Possess a willingness and ability to work hands-on and with a sense of urgency, in a fast-paced, entrepreneurial environment
• Outstanding written and verbal communication skills with the ability to effectively present to and engage with a wide range of audiences

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Requisition ID: 10617
Reporting into: VP, Sales
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Account Executive – Public Safety / 911

Territory: Western US, Colorado, Missouri, Washington, Utah, Minnesota 

Travel: ~50%

So, what’s the role all about?

This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.

Success in this role requires balancing high-activity territory execution with deep understanding of Public Safety workflows, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.

Key Responsibilities

Sales & Territory Execution

• Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.
• Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.
• Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.
• Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.
• Achieve quarterly and annual pipeline and revenue targets.

Public Safety & Customer Engagement

• Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.
• Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.
• Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.
• Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.

Solution & Technical Collaboration

• Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.
• Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.
• Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).
• Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.
• Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.

Partner & Internal Collaboration

• Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.
• Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.
• Participate in marketing campaigns, demos, and demand-generation initiatives.

Required Experience & Skills

• 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.
• Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.
• Proven success generating pipeline and closing deals in complex public-sector procurement environments.
• Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.
• Consultative selling approach with strong discovery, demonstration, and presentation skills.
• High-activity, disciplined sales execution with exceptional work ethic.
• Strong communication, technical aptitude, and creative problem-solving skills.
• Ability to influence senior decision-makers and build trust across multiple stakeholder groups.

Education

• BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).

Success Measures

• Weekly meeting creation and pipeline growth targets consistently achieved.
• Healthy, forecastable pipeline aligned to quarterly revenue goals.
• Successful execution of co-selling motions with partners.
• Positive feedback from customers, partners, and internal cross-functional teams.

What’s this role all about?

As a Professional Services Engineer supporting NICE Public Safety customers, you’ll be the primary technical lead responsible for installing and bringing complex solutions live in real-world environments. This is a hands-on, field-facing role where you’ll travel to customer sites (and also support remotely) to install, commission, upgrade, and cut over systems, making sure each deployment is stable, secure, and ready for production.

You’ll work across servers, networking, databases, and telephony, configuring hardware and virtualization platforms, installing Windows components and NICE applications, integrating with customer networks and PBX/CTI environments, and completing detailed Installation Test Procedures before go-live. Along the way, you’ll own troubleshooting and escalations, communicate clearly with customers and project managers, and finish each project with strong documentation, as-builts, and knowledge sharing that sets support teams up for long-term success

Job Requirements:

Roles and Responsibilities:

• The primary technical resource responsible for the successful installation of a customer solution. 
• Travel to remote sites for Installation, commissioning, upgrades and go-live cut-overs
• Remote installation of NICE application software
• Review orders for technical accuracy
• Obtain software and review relevant documentation prior to visiting customer sites.
• Assist the Project Manager and customer in verifying the customer site prerequisites are complete and site is ready for installation.

 Installation includes: 

• Configuring Servers (COTS and NICE). Build Virtualization Platform
•  Installation of H/W (boards, NIC Cards, Memory, etc.)
• Loading the necessary software on the equipment.
• Windows components update and service packs.
• Anti-virus and security software.
• Telephony integration software.
• NICE recording and monitoring solutions applications
• Connecting the equipment to the customer's network.
• Integrating with the customer’s telephony environment:
• Computer telephony software.
• Cable taps (troubleshooting with customer Involvement only).
• Perform implementation of software and hardware solutions, integrating with the customer’s network, PBX, and CTI equipment.
• Troubleshoot and resolve technical issues as they occur. Maintain ownership of issues that are escalated by working together with support personnel.
• During each phase the Implementation Engineer is expected to:
• The IE is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues
• Provide both Customer Sensitive and Internal NICE
• Status updates throughout the implementations in
• Coordination with the project manager. 
• Document action items remaining for both NICE and the
• Customer. Communicate effectively, troubleshoot and
• Resolve technical issues utilizing documentation,
• Knowledge base and peers.
• Complete detailed site documentation and as built at conclusion of installation. Documentation is handed off to support for customer maintenance and support.
• Complete all Installation Test Procedures (ITP) of all products prior to going into production.
• Provide all completed and signed ITP’s, Site Docs, and As-builts to PM at completion of project.
• Provide basic system administration training to technical users.
• Train personnel on technical aspect of NICE solutions/Knowledge Sharing.
• Add Learned Lessons to Knowledgebase and share with team.
• Remotely solve issues for various customers.
• Manage Time Reporting on daily basis and advising management of overtime hours for approval
• Update ticketing system with accurate information and close out “cases” in a timely manner.
• Must have the availability for extensive travel on a short notice basis and to work outside of a regular 8 hour (“8-5”) work day.   Working holidays, nights and weekends occur on a regular basis.
• Other roles and responsibilities may be assigned on an as needed basis

Education:

• 3 – 5 years field experience
• AS/BS in Computer Science, Electrical Engineering or related technical degree preferred or demonstrable extended experience of 10 years or apprentice in the telephony environment.
• Security + certification
• Certification A+ preferred
• Network Certification preferred
• H.P. Certification preferred
• MCSE Certification preferred
• Microsoft Certification Professional (MCP) preferred
• MSSQL and MySQL knowledge
• Certification in Cisco, Citrix and Telephony replayed products welcomed.
• Public Safety experience strongly preferred

 Skills:

• Excellent Verbal and written communications skills
• Exceptional customer service orientation and abilities especially in high pressure situations.
• Excellent follow-up and reporting ability (Customer reports, overtime billing etc.)
• Willingness to learn new technology and the corresponding upgrades and changes
• Excellent analytical and problem solving skills.
• Microsoft Word, Excel and Visio skills required.
• Windows Server 2008, 2012, 2016 and 2019
• MS SQL Server 2008, 2012, 2014, 2016, 2017
• MySQL
• Strong Networking and routing skills
• Firewalls
• XML and JSON
• MS Powershell scripting
• Wireshark
• IIS
• Active Directory/SSO
• SQL Encryption
• Data encryption with certificates
• MS IIS
• Serial RS-232 configuration and troubleshooting
• Audio CODEC understanding
• SIP VoIP and SIPREC
• ISDN, T1, Digital and Analog Telephony
• CISCO CUCM, AVAYA, Airbus Vesta, West Viper telephony.
• Log4Net Log file understanding

Experience:

• Must have a minimum of 3 years relevant implementation experience and providing high-level customer service. 
• Experience working directly with clients as a vendor or consultant
• Must include working at a various customer sites, not internal IT help-desk background.
• Must have experience in telephony, hardware and databases.
• Must have very strong PC knowledge and Microsoft, Network knowledge:  MCP or better preferred. 
• Hands-on hardware skills include ability to replace hard drives, connect/configure components, working knowledge of CPU, etc. HP Server Certified preferred.
• Some CTI/CDR knowledge, Experience with Voice over IP Strongly preferred.
• SQL Installation and Scripting required

So, what’s the role all about?

A NiCE Partner Executive is responsible for developing, managing, and growing NICE’s Global System Integrator (GSI) partner ecosystem to drive profitable revenue and long-term success in the commercial market. This role is specifically focused on strategic alliance partners rather than traditional channel/reseller relationships. 

The ideal candidate will focus on deepening relationships with GSIs, enabling partner success, and executing joint go-to-market strategies that accelerate growth within existing and new NICE partnerships. 

This role also provides direct support to senior partner leadership, including the Partner Acceleration Executive, by helping operationalize strategic initiatives, manage key alliance programs, and ensure alignment across cross-functional teams. 

The Partner Executive will collaborate closely with internal stakeholders to support corporate strategy and expand NICE’s footprint across the Americas commercial segment. This role will drive partner-led growth by leveraging expertise in alliance management, cloud service provider platforms (hyperscalers), digital transformation, CRM platforms, and NICE’s digital channels and Contact Center as a Service (CCaaS) solutions. 

How will you make an impact?  

• Establish and manage strategic relationships within NICE’s Global System Integrator (GSI) partner ecosystem to drive revenue growth, innovation, and market expansion 

• Develop and execute joint business plans and go-to-market initiatives with GSIs to grow engagement, pipeline, and revenue performance 

• Meet or exceed quarterly and annual targets for revenue growth, pipeline development, and partner-influenced and partner-sourced bookings 

• Drive adoption and expansion of NICE products and services through strategic GSI alliances, including collaboration with hyperscalers 

• Serve as the primary relationship owner for assigned GSI partners, acting as a conduit to internal sales, marketing, product, and leadership teams 

• Align GSI partner capabilities, industry expertise, and solutions with NICE offerings to deliver differentiated customer value 

• Lead onboarding, training, and enablement initiatives tailored to GSI partners to ensure successful solution positioning and delivery 

• Monitor and evaluate GSI partner performance, identifying opportunities for optimization, co-innovation, and growth 

• Proactively address partner needs, escalating and resolving issues efficiently through established processes 

• Stay informed on commercial market trends, GSI business models, and the competitive landscape to inform partner strategy 

• Represent NICE at industry events, alliance forums, and partner engagements relevant to GSI relationships 

Supporting Partner Executive & Strategic Initiatives 

• Support the Partner Executive in executing strategic GSI initiatives, including global alliance programs and key account planning 

• Assist in the development, coordination, and tracking of executive-level joint business plans with top-tier GSI partners 

• Prepare and deliver reporting, dashboards, and insights on GSI partner performance, pipeline, and strategic initiatives for senior leadership 

• Coordinate cross-functional efforts to ensure alignment on GSI priorities across sales, marketing, product, and operations teams 

• Help drive execution of complex GSI engagements by managing timelines, deliverables, and internal communications 

• Support executive engagement with strategic GSI partners, including briefing materials, QBR preparation, and follow-up actions 

• Identify and escalate strategic risks and opportunities within GSI partnerships, providing data-driven recommendations 

• Assist in piloting and scaling new GSI programs, alliance frameworks, and commercial initiatives 

Have you got what it takes?

• 3–5 years of experience in an alliance or partnership management role, preferably supporting Global System Integrators (GSIs) or strategic partners 

• Proven track record of successfully managing and growing GSI or strategic partner relationships (non-channel focus) 

• 2+ years of experience in contact center software, CRM, or related technologies 

• Experience working with large, global partners in complex, matrixed environments 

• Demonstrated success in achieving revenue targets and business objectives 

• Strong business acumen, including financial and pipeline management 

• Excellent project management and organizational skills 

• Ability to manage multiple priorities in a fast-paced, collaborative environment 

• Strong written, verbal, and presentation skills, including executive-level communication 

• Exceptional interpersonal skills with the ability to influence and build relationships across organizations 

• Analytical mindset with the ability to interpret data and drive actionable insights 

• Solid understanding of sales and marketing principles within a commercial enterprise context 

• Experience identifying and developing new business opportunities through alliance partners 

• Detail-oriented with the ability to synthesize key insights and act strategically 

• Ability to multitask while maintaining responsiveness and high-quality execution 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10152
Reporting into: Regional Vice President of Partner Sales
Role Type: Individual Contributor

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.

Roles and Responsibilities

• Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
• Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
• Participate in commissioning, testing, and certification activities during project delivery.
• Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
• Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
• Collaborate directly with the client’s System Engineers to support NICE infrastructure across global sites.
• Maintain detailed site documentation, system specifications, and configuration records.
• Perform MAC (Move/Add/Change) activities and system maintenance as needed.
• Assist with NICE-related projects and change management activities.
• Create, track, and remediate cases according to severity and SLA requirements.
• Coordinate with suppliers and third-party representatives for integrated solutions.
• Provide technical guidance to customer administrators on configuration, administration, and user management.
• Manage customer relationships and expectations with clear, proactive communication.
• Participate in training programs, knowledge sharing, and special projects.
• Perform other related duties as assigned.

Requirements

• Minimum 2–3 years of hands-on experience in:
• Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).
• Microsoft Windows Server administration.
• Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
• SQL database administration and scripting (queries, stored procedures, and troubleshooting).
• Strong troubleshooting skills, including log analysis and root cause identification.
• Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.
• Familiarity with PBX, ACD, and CTI integrations is preferred.
• Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.
• Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders.

Customer Communication Skills

• High customer service orientation with strong verbal and written communication skills.
• Ability to handle conflicts professionally and drive resolution.
• Represents NICE professionally in all customer interactions.

Work Style

• Self-motivated, accountable, and capable of working independently.
• Flexible to work in shifts and outside standard business hours as required.
• Adapts well to changing environments and priorities.
• Shares knowledge proactively and collaborates effectively with team members.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

We’re seeking an experienced AI Account Executive to help expand our presence in the U.S. market. This is a Enterprise sales role, where you’ll act as a trusted advisor to both customers and partners, aligning NiCE's Agentic AI portfolio with high impact initiatives to deliver measurable outcomes. The Agentic AI portfolio includes automation solution such as Cognigy, agent augmentation, proactive engagement, knowledge and other Agentic AI solutions with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals. 

How will you make an impact?   

• Represent NiCE , create awareness, generate new ARR 
• Achieve ARR & ACV booking targets 
• Close deals via direct & partner ecosystem 
• Build and maintain a qualified pipeline 
• Close large enterprise deals 
• Run full sales cycles from account planning to close 
• Coordinate responses to RFPs/RFIs 
• Represent NiCE  at trade shows  and industry events 

Have you got what it takes?  

• Proven track record of success in selling AI & SaaS solutions in large enterprises 
• Hunter mentality and passionate about winning 
• Ability to create and communicate complex deal structures and ROIs 
• Confident navigating sales cycles with all management levels (particularly EVP/C-Level) 
• Strong organization and prioritization skills 
• Professional communication skills and a customer-centric, personable demeanor 
• Ability to balance driving a sales cycle independently while leveraging internal resources 
• Ability to travel and support a territory that spans North America 
• Comfortable leveraging a partner channel to support the sales process 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE delivers AI for CX that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. We empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

So, what’s the role all about?

A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and customer engagement. This role blends deep knowledge of outbound campaign orchestration with modern CCaaS platforms and AI/ML technologies. Ideal candidates bring hands-on operational experience in contact centers and a strong understanding of outbound regulations and strategies.

How will you make an impact?  

• Collaborate with sales and product teams to understand customer requirements and translate them into AI and CCaaS solution architectures.
• Design and demonstrate outbound campaign workflows, including dialing strategies, segmentation, and contact cadence.
• Design AI flows using different tools (low code-no code designer, vibe coding, scripting)
• Present technical solutions to both technical and non-technical stakeholders.
• Lead proof-of-value (PoV) and pilot implementations focused on outbound use cases.
• Deep knowledge of CCaaS platform integrations with CRM, telephony, and campaign management tools.
• Deep knowledge of conversational AI and virtual agent solutions.

Have you got what it takes?

• Outbound Contact Center Expertise: Deep understanding of campaign orchestration, dialing modes (predictive, preview, progressive), and contact strategies.
• Regulatory Knowledge: Familiarity with outbound compliance frameworks including OFCOM (UK), FDCPA, CFPB, TCPA (US).
• Operational Experience: Prior hands-on experience in contact center operations, ideally in outbound environments.
• CCaaS Platforms: Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar.
• AI/ML Awareness: Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching).
• Solution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
• Communication: Skilled in translating technical and regulatory concepts for diverse stakeholders.
• Ethical AI Awareness: Understands responsible AI use in outbound contexts, including consent and fairness.

You will have an advantage if you also have:

• Bachelor’s or Master’s in Computer Science, Data Science, or related field.
• At least 2 years in a technical pre-sales or outbound contact center.
• Experience with outbound CCaaS deployments, compliance-driven workflows, or consulting engagements.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10585
Reporting into: Director of Presales
Role Type: Individual Contributor

Principal AI Consultant, Healthcare Services, AI COE 

Role Summary 

NiCE is seeking a Principal AI Consultant to bring deep healthcare industry expertise into our AI Center of Excellence. 

This is a principal-level individual contributor role for a senior Healthcare Provider expert with significant experience in patient access, contact center operations, digital patient experience, CX transformation, and the practical application of AI in service organizations. This is not a technical AI engineering role. It is an industry SME role focused on helping NiCE and our customers apply AI in ways that are operationally relevant, credible, and aligned to business goals. 

You will serve as a trusted advisor to internal teams and enterprise customers, bringing expert knowledge of healthcare provider operations, patient journeys, service workflows, automation opportunities, regulatory sensitivity, and industry trends. You will help connect NiCE AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI to the realities of provider environments and identify where AI can improve access, service quality, workforce productivity, and patient experience. 

Key Responsibilities 

Act as the Healthcare Provider SME 

• Serve as the primary Healthcare Provider subject matter expert within the AI Adoption COE 

• Bring deep understanding of provider operations, patient access, service workflows, and operating models into internal and customer-facing conversations 

• Help internal teams speak credibly to healthcare provider priorities, service challenges, and transformation opportunities 

Advise on AI Use Cases, Journeys, and Value 

• Identify high-value opportunities for AI across provider service environments, including patient access, appointment scheduling, referral management, authorizations, billing inquiries, care navigation, nurse triage support, and digital self-service 

• Advise on where AI can automate workflows, augment staff, reduce friction, and improve patient experience 

• Connect NiCE AI capabilities to business goals, operational KPIs, and service improvement opportunities 

• Help customers and internal teams understand practical considerations for AI adoption in highly sensitive and regulated patient environments 

Support Strategic Customer and Internal Engagements 

• Participate in executive briefings, workshops, QBRs, and strategic account conversations as an industry advisor 

• Support account planning and adoption conversations with industry-specific insight and executive-ready recommendations 

• Help shape practical, high-impact AI narratives for healthcare provider customers 

Raise Industry Readiness Across NiCE 

• Educate consultants, leaders, and cross-functional teams on provider trends, patient service models, AI opportunities, and operational realities 

• Contribute to industry playbooks, messaging, point of view content, and best practices 

• Surface recurring customer needs, market shifts, and industry opportunities to product, strategy, and adoption leaders 

Success Measures 

Success in this role will be measured by: 

• Improved industry credibility in healthcare provider customer engagements 

• Stronger alignment between NiCE AI solutions and healthcare provider priorities 

• Higher quality industry-specific adoption strategies, use case recommendations, and executive narratives 

• Increased internal readiness and fluency in healthcare provider and AI-related conversations 

• Meaningful contribution to customer outcomes, workflow improvement, and AI value realization 

Required Qualifications 

• 12+ years of experience in healthcare provider operations, patient access, contact center leadership, CX transformation, digital health servicing, consulting, or industry advisory 

• Deep expertise in one or more provider segments such as health systems, hospitals, ambulatory networks, physician groups, academic medical centers, or integrated delivery networks 

• Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases within healthcare provider service or operations environments 

• Strong understanding of patient access, contact center, and service operations in provider environments 

• Strong knowledge of patient journeys, service processes, and common friction points across scheduling, referrals, authorizations, billing, and care navigation 

• Ability to connect business priorities to KPIs such as speed to answer, abandonment, schedule utilization, first contact resolution, containment, CSAT, staff productivity, and cost-to-serve 

• Strong executive communication, facilitation, and consulting skills 

• Proven ability to influence senior stakeholders and act as a trusted advisor 

• Willingness to travel as needed 

Preferred Qualifications 

• Experience working with large enterprise healthcare provider organizations 

• Experience in patient access transformation, self-service, workflow redesign, or operational excellence 

• Familiarity with NiCE, Genesys, Five9, or similar platforms 

• Experience helping organizations evaluate, adopt, or optimize AI in service environments 

• Understanding of privacy, trust, and responsible AI considerations in healthcare environments 

So, what’s the role all about?

We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.

How will you make an impact?  

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events

Have you got what it takes?

• Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)
• Hunter mentality and passionate about winning
• Ability to create and communicate complex deal structures and ROIs
• Confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Strong organization and prioritization skills
• Professional communication skills and a customer-centric, personable demeanor
• Ability to balance driving a sales cycle independently while leveraging internal resources
• Comfortable leveraging a partner channel to support the sales process

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 9376
Reporting into: Director, Sales, US
Role Type: Individual Contributor

#LI-Remote

So, what’s the role all about?

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role is designed to scale technical knowledge across the Customer Success organization and act as a technical backbone for day-to-day account engagement. 

You will work in a one-to-many model, partnering with multiple CSMs and supporting approximately 30–50 customer accounts. Your focus will be on answering technical questions, advising on best practices, and helping customers successfully design, operate, and optimize conversational AI solutions built on the Cognigy platform. 

This role sits at the intersection of Customer Success, Product, and Conversational AI expertise. 

How will you make an impact?

• Act as a shared technical resource for CSMs across multiple enterprise accounts 
• Support CSMs with technical topics related to platform usage, solution design, product functionality, demos and best practice 
• Provide timely responses to technical questions from CSMs and, where appropriate, directly from customers 
• Serve as an escalation point for complex “how does this work” or “how should we do this” questions 

Conversational AI & Platform Expertise 

• Advise customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration 
• Support NLU configuration, training, testing, and optimization 
• Provide guidance on the application of generative AI and agentic AI concepts within enterprise conversational solutions 
• Help customers understand platform capabilities, limitations, and recommended patterns 

Contact Center & Enterprise Context 

• Support customers operating conversational AI solutions within contact center environments (voice and digital) 
• Provide high-level guidance on integrations with CCaaS, CRM, and backend systems 
• Help customers troubleshoot issues related to conversation behavior, routing, and experience design 

Collaboration & Feedback Loop 

• Collaborate closely with Support, Product, Engineering, and Professional Services to resolve customer issues 
• Identify recurring themes, gaps, or improvement opportunities and feed insights back to internal teams 
• Contribute to internal documentation, enablement materials, and best-practice guides for CSMs 

Scale & Efficiency 

• Help standardize technical guidance across the customer base 
• Enable CSMs to handle more technical conversations independently over time 
• Improve internal processes and documentation to support a growing enterprise customer footprint 

Have you got what it takes?

• 3–5 years of experience in conversational AI, virtual agents, or intelligent automation 
• Experience in a customer-facing technical role (Customer Success, Solution Consulting, Technical Support, or Professional Services) 
• Experience supporting enterprise customers in a one-to-many or scaled model 

Technical Expertise 

• Strong understanding of conversational AI fundamentals, including: 
• NLU concepts (intents, entities, training data, evaluation) 
• Generative AI and LLM-based conversational systems 
• Agentic AI and multi-step orchestration patterns 
• Solid understanding of contact center operations and customer service workflows 
• Ability to analyze conversational behavior and explain technical concepts to non-technical stakeholders 

Personal Attributes 

• Structured, organized, and comfortable juggling multiple customers and priorities 
• Clear communicator with a pragmatic, solution-oriented mindset 
• Curious and eager to stay current with advancements in conversational and generative AI 
• Strong sense of ownership and customer focus 

You will have an advantage if you also have:

• Hands-on experience with enterprise conversational AI platforms 

• Familiarity with Cognigy or similar products 
• Experience working with voice automation and CCaaS integrations 

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10131
Reporting into: Team Lead, CSM
Role Type: Individual Contributor

So, what’s the role all about?

The Account Executive is responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions. This position is required to increase revenue streams within business, commercial, government, and contact centers.

Vertical: Insurance and Financial Services

How will you make an impact?

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. 
• Coordinate and lead all sales activities to achieve business goals. 
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. 
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. 
• Develop and maintain high-level relations with ‘C’levels. 
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Have you got what it takes?

• 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
• Minimum of 1-2 years selling AI Software Solutions
• Strong understanding of AI technology & its applications
• Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge selling a full suite of SaaS products. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisite ID: 10221
Reporting into: RVP of Sales
Role Type: Individual Contributor

So, what’s the role all about?

A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI agent delivery. You will primarily engage at the VP and Director level — with CX, Operations, Technology, and Digital leaders — to define transformation priorities and drive execution, while maintaining the executive fluency to contribute credibly in C-suite conversations when required. This is not a narrowly specialized role. You are expected to move fluidly between strategic advisory and agent development, combining structured problem-solving, conversational design, and customer insight to drive transformation from the program office to the build environment.

Core mandate: Partner with VP and Director-level leaders across CX, Operations, and Technology to define and execute AI-first transformation programs while directly building the agentic experiences that make that transformation real, leveraging NiCE's full platform to automate service, augment the workforce, and deliver intelligent experiences at enterprise scale.

How will you make an impact?  

• Strategic Advisory & Transformation Planning

  • Engage primarily at the VP and Director level — across CX, Operations, Technology, and Digital functions — to define transformation priorities, align on approach, and drive program execution
  • Build and maintain credibility with C-suite stakeholders when required, contributing to executive conversations with clarity and commercial rigor
  • Define AI transformation roadmaps that connect agentic automation strategy to measurable business outcomes including cost efficiency, service quality, and operational scale
  • Structure ambiguous business challenges into clear problem statements, workstreams, hypotheses, and recommendations that program owners can act on
  • Facilitate alignment workshops, stakeholder interviews, and working sessions to gather input, challenge assumptions, and drive cross-functional agreement
  • Develop business cases, transformation roadmaps, and senior-level materials that support high-stakes program decisions
  • Contribute data-driven, strategic insights to customers and internal team decisions
  • Contribute to NiCE's consulting IP, briefing materials, AI transformation playbooks, and vertical-specific accelerators

• Agent Development & Delivery

  • Partner with Agent Product Managers and Agent Engineers to scope, build, and ship conversational AI agents that handle thousands of customer conversations a day
  • Design, build, and iteratively refine conversational AI agents from inception through deployment, combining product strategy with deep customer insight
  • Drive execution and delivery of multiple complex, high-visibility agent development projects with clear milestones, owners, dependencies, and success metrics
  • Coordinate across technical and non-technical stakeholders through the full agent development lifecycle
  • Translate strategic transformation goals into agent architecture decisions and conversational design choices
  • Architect the shift from traditional interaction management to fully orchestrated, AI-agentic workflows spanning front and back office

• Change Enablement & Execution

  • Design and execute change management programs focused on people, process, technology, and organizational structure at enterprise scale
  • Lead cloud migration strategy from on-premises contact center environments to NiCE CXone, mapping routing logic, agent states, reporting, and terminology
  • Identify risks, interdependencies, and barriers to execution and recommend actions to improve delivery and adoption
  • Translate strategic goals into execution plans and ensure clear communication across all stakeholders while developing strong, lasting relationships
  • AI strategy and agentic transformation: defining the enterprise vision for human-AI orchestration at scale
  • Conversational AI agent development: scoping, designing, building, and iterating on AI agents across voice, digital, and async channels
  • CX strategy and customer journey redesign from full automation of routine intent to complex end-to-end fulfillment
  • Workforce augmentation: equipping employees with real-time AI intelligence to elevate performance and decision-making
  • Cloud transformation and on-premises to CXone migration strategy and execution
  • Operating model redesign, front and back office convergence, and workflow orchestration
  • Interaction analytics and real-time intelligence deployment
  • Compliance and financial crime transformation via NiCE Actimize for regulated industries
    

Required Qualifications

• 5 to 10+ years in management consulting, transformation strategy, or enterprise technology advisory, with a proven track record of engaging and influencing at VP and Director level across CX, Operations, and Technology functions
• Demonstrated experience scoping, building, and shipping AI or conversational AI products, ideally in an agent development or product strategy capacity
• Demonstrable experience shaping AI or digital transformation programs at a senior program level, including building business cases that secure sponsorship and budget commitment
• Strong technical fluency: comfortable partnering with engineers and PMs on product architecture, conversational design, and agent development tradeoffs
• Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture
• Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context
• Outstanding verbal and written communication skills with the ability to convey complex technical information to non-technical stakeholders and drive projects forward with clarity
• Strong analytical and structured problem-solving skills to identify risks, develop mitigation strategies, and handle unexpected challenges across customer relationships and products
• Proficiency in change management frameworks (Prosci, ADKAR, or equivalent) and the ability to operationalize them at enterprise scale
• Comfortable balancing strategic thinking with hands-on execution support in fast-moving, high-expectation environment

Have you got what it takes?

• Degree in Computer Science, Engineering, Mathematics, or a related technical field; MBA or comparable experience at the intersection of technology and operations is a strong plus
• Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience
• Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms
• Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies
• Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture
• Prior experience as a practitioner inside a contact center, CX operations, or digital transformation function, not solely in an advisory capacity

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10295
Reporting into: VP of Sales
Role Type: Individual Contributor

Role Summary 

NICE is seeking a Manager, AI Adoption COE to lead a team responsible for driving measurable adoption, consumption, and business value across our AI customer base. 

This is a people leadership role focused on ensuring customers achieve sustained usage and operational impact from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will lead a team of consultants, partner cross-functionally across Customer Success, Product, Delivery, Sales, and Engineering, and help build the repeatable motions required to scale AI adoption globally. 

This role is not focused on feature enablement alone. It is focused on business outcomes, workflow integration, value realization, and adoption at scale. 

What You Will Own 

• Lead and develop a team of AI Adoption Consultants 

• Drive adoption and consumption outcomes across a portfolio of enterprise AI customers 

• Build and improve repeatable adoption playbooks, scorecards, and operating rhythms 

• Partner with internal teams to remove blockers and accelerate customer time-to-value 

• Translate AI usage into business value, operational KPI improvement, and executive-ready narratives 

Key Responsibilities 

Team Leadership 

• Manage, coach, and develop a team of AI Adoption Consultants 

• Set clear expectations, inspect quality of work, and drive a high-performance culture 

• Support hiring, onboarding, capability building, and talent development 

• Ensure team execution is aligned to customer outcomes and business priorities 

AI Adoption & Value Realization 

• Lead adoption strategy across a portfolio of enterprise AI customers 

• Ensure customers achieve sustained usage targets and measurable business impact 

• Identify adoption gaps, usage risks, and underconsumption patterns, and drive recovery plans 

• Oversee adoption scorecards, account reviews, and executive-ready action plans 

• Reduce time-to-value and improve adoption consistency across the portfolio 

Workflow & Operational Transformation 

• Guide teams in embedding AI into contact center workflows, agent routines, and customer journeys 

• Help customers redesign processes to improve containment, reduce manual effort, and increase productivity 

• Ensure AI solutions are operationalized, not just deployed 

Cross-Functional Leadership 

• Partner with Customer Success, Product, Engineering, Delivery, Sales, Education, and Support teams to accelerate adoption outcomes 

• Escalate systemic blockers and influence action across internal stakeholders 

• Bring customer insights and Day 2+ feedback into product and process improvement discussions 

Business Value Storytelling 

• Connect AI adoption to contact center KPIs and business outcomes 

• Help customers and internal stakeholders understand the operational and financial impact of AI 

• Support executive business reviews with clear, data-driven insights and recommendations 

Success Measures 

Success in this role will be measured by: 

• Sustained AI usage growth across assigned customer portfolio 

• Achievement of adoption targets within six months of go-live 

• Reduction in time-to-value 

• Improvement in operational KPIs such as AHT, ACW, containment, CSAT, and agent productivity 

• Quality and consistency of team execution 

• Customer satisfaction, executive confidence, and referenceability 

Required Qualifications 

• 8+ years of experience in contact center, CCaaS, customer success, professional services, digital transformation, AI adoption, or value realization 

• 3+ years of experience leading direct reports in a customer-facing or consulting environment 

• Strong experience working with enterprise customers in complex, matrixed environments 

• Proven success driving measurable business outcomes and KPI improvement 

• Strong understanding of contact center operations and key service metrics, including: AHT, ACW, FCR, Containment, Service Level, Occupancy, Agent Productivity 

• Experience leading cross-functional initiatives involving AI, automation, workflow redesign, or conversational AI 

• Strong executive communication, coaching, and stakeholder management skills 

• Strong analytical and problem-solving ability with a bias for action 

Preferred Qualifications 

• Experience with NICE, Genesys, Five9, or other CCaaS platforms 

• Experience with conversational AI or automation platforms such as Cognigy, Amelia, or Omilia 

• Experience in SaaS, CCaaS, BPO, or large-scale service operations 

• Change management training or certification 

• Familiarity with generative AI and enterprise AI use cases 

What Makes Someone Successful in This Role 

• Strong people leader who raises the performance of the team 

• Structured operator who turns ambiguity into action 

• Commercially minded and focused on outcomes, not activity 

• Credible with executives and practical with frontline teams 

• Able to connect AI adoption to workflow change, KPI improvement, and business value 

• Excellent communication skills 

• Extreme ownership mindset 

So, what’s the role all about?

The SLED Account Executive's primary focus is aimed at closing larger strategic business while maintaining sustained transactional sales growth with a robust pipeline of new opportunities. Collaborating with the entire partner ecosystem to identify, develop, accelerate, up-sell and close transactions is critical. The Account Executive role is responsible for the sale of NICE solutions to support the operational needs of our clients and prospects.

Candidates must reside in Texas.

How will you make an impact?  

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. 
• Coordinate and lead all sales activities to achieve business goals. 
• Ensure the proposed sales and solutions capitalize on NICE CxOne's strengths and can be implemented successfully. 
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. 
• Develop and maintain high-level relations with ‘C’levels. 
• Initiate, support, develop, and monitor purchasing agreements between NICE CxOne and the customer.

Have you got what it takes?

• 5+ years sales experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
• 1+ years selling Conversational AI and or Digital Transformation solutions into enterprise accounts.
• Previous experience in SLED, call center, software industries
• Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
• Experience/knowledge selling a full suite of SaaS products. 
• Experince selling to state, city and municipalities within Texas.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 9485
Reporting into: RVP SLED 
Role Type: Individual Contributor

So, what’s the role all about?

As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value

How will you make an impact?  

• Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.
• Tell compelling stories. Deliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks like.
• Respond to RFIs and RFPs. Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out.
• Drive POVs. Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity.
• Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
• Upskill others. Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI

Have you got what it takes?

• 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
• Proven track record delivering best-in-class solutions with strong work examples

Technical Skills

• Strong JavaScript programming and scripting skills
• Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
• Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
• Experience with enterprise SaaS architecture, APIs, and integrations
• Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools
• Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions

Business & Communication Skills

• Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
• Analytically minded with excellent problem-solving, presentation, and storytelling skills
• Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
• Skilled at managing multiple priorities and deliverables across concurrent client engagements

Nice to Have

• Bachelor's degree in a related technology field; MBA preferred
• Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10507

Principal AI Consultant, Insurance Services, AI COE 

Role Summary 

NiCE is seeking a Principal AI Consultant to bring deep insurance industry expertise into our AI Center of Excellence. 

This is a principal-level individual contributor role for a senior Insurance industry expert with significant experience in customer operations, contact center environments, digital servicing, CX transformation, and the practical application of AI in service organizations. This is not a technical AI engineering role. It is an industry SME role focused on helping NiCE and our customers apply AI in ways that are operationally relevant, credible, and aligned to business goals. 

You will serve as a trusted advisor to internal teams and enterprise customers, bringing expert knowledge of insurance operations, policyholder journeys, service workflows, automation opportunities, regulatory sensitivity, and industry trends. You will help connect NiCE AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI to the realities of insurance service environments and identify where AI can improve operational efficiency, service quality, employee productivity, and policyholder experience. 

Key Responsibilities 

Act as the Insurance Industry SME 

• Serve as the primary Insurance Services subject matter expert within the AI Adoption COE 

• Bring deep understanding of insurance service operations, policyholder journeys, claims support processes, and operating models into internal and customer-facing conversations 

• Help internal teams speak credibly to insurance priorities, service challenges, and digital transformation opportunities 

Advise on AI Use Cases, Journeys, and Value 

• Identify high-value opportunities for AI across insurance service environments, including claims servicing, policy servicing, billing and payments, policy changes, underwriting support, FNOL (First Notice of Loss), and digital self-service 

• Advise on where AI can automate workflows, augment agents, reduce service friction, and improve policyholder experience 

• Connect NiCE AI capabilities to business goals, operational KPIs, and service improvement opportunities 

• Help customers and internal teams understand practical considerations for AI adoption in regulated and trust-sensitive environments 

Support Strategic Customer and Internal Engagements 

• Participate in executive briefings, workshops, QBRs, and strategic account conversations as an industry advisor 

• Support account planning and adoption conversations with industry-specific insight and executive-ready recommendations 

• Help shape practical, high-impact AI narratives for insurance customers 

Raise Industry Readiness Across NiCE 

• Educate consultants, leaders, and cross-functional teams on insurance trends, customer service models, AI opportunities, and operational realities 

• Contribute to industry playbooks, messaging, point of view content, and best practices 

• Surface recurring customer needs, market shifts, and industry opportunities to product, strategy, and adoption leaders 

Success Measures 

Success in this role will be measured by: 

• Improved industry credibility in insurance customer engagements 

• Stronger alignment between NiCE AI solutions and insurance customer priorities 

• Higher quality industry-specific adoption strategies, use case recommendations, and executive narratives 

• Increased internal readiness and fluency in insurance and AI-related conversations 

• Meaningful contribution to customer outcomes, workflow improvement, and AI value realization 

Required Qualifications 

• 12+ years of experience in insurance operations, contact center leadership, CX transformation, digital servicing, consulting, or industry advisory 

• Deep expertise in one or more insurance sectors such as property and casualty (P&C), life insurance, health insurance, or insurtech 

• Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases within insurance service or operations environments 

• Strong understanding of customer service and contact center operations in insurance organizations 

• Strong knowledge of policyholder journeys and service processes across claims, policy servicing, billing, underwriting support, and FNOL 

• Ability to connect business priorities to KPIs such as AHT, ACW, FCR, containment, CSAT, productivity, claims cycle efficiency, and cost-to-serve 

• Strong executive communication, facilitation, and consulting skills 

• Proven ability to influence senior stakeholders and act as a trusted advisor 

• Willingness to travel as needed 

Preferred Qualifications 

• Experience working with large enterprise insurance organizations 

• Experience in contact center transformation, self-service, workflow redesign, or operational excellence 

• Familiarity with NiCE, Genesys, Five9, or similar platforms 

• Experience helping organizations evaluate, adopt, or optimize AI in service environments 

• Understanding of regulatory and responsible AI considerations within insurance operations 

NiCE is seeking a visionary and results-driven Vice President of Customer Success & Services to lead their Americas region. This executive role oversees customer success, renewals, and professional services across a portfolio representing hundreds of millions in revenue and includes some of the world’s most iconic brands.

The VP, Customer Success & Services executive will be responsible for driving customer retention, solution adoption, cloud activation, and services delivery, while leading high-performing teams and cultivating strategic customer relationships. This role requires a proven leader who excels in operational excellence, executive engagement, and cross-functional collaboration.

Role Functional Scope

Strategic Leadership:

• Define and execute the regional vision for Customer Success and Services, aligned with global business priorities.
• Drive innovation and transformation across engagement, delivery, and support models.

Operational Excellence:

• Implement scalable processes and frameworks to improve team efficiency and customer outcomes.
• Monitor and enhance key performance indicators, including:

• Net Promoter Score (NPS)
• Customer Satisfaction (CSAT)
• Solution Adoption
• Customer Retention
• Referenceability
• Time to Revenue
• Revenue Growth

Customer Advocacy & Engagement:

• Serve as an executive sponsor for customers in the region, acting as a trusted advisor to C-level stakeholders.
• Champion customer needs internally to influence product development and service enhancements.

Cross Functional Collaboration:

• Partner with Sales, Product, Platform Operations and R&D teams to deliver seamless customer experiences and drive business outcomes.

Team Leadership:

• Build, mentor, and inspire a high-performing, customer-centric organization.
• Foster a culture of accountability, innovation, and continuous improvement.

Financial Accountability:

• Oversee renewal practices and ensure alignment with revenue growth targets.

The Candidate

Ideal Experience:

• Bachelor’s degree in Business, Finance, Technology or related field (or equivalent experience).
• Master’s degree in Business, Finance, or related field- preferred.
• 20+ years of experience in customer success, contact centers, or B2B technology.
• 10+ years of experience leading large, high-performance teams.
• Proven success managing relationships with Fortune 500 brands.
• Strong understanding of customer success and services KPIs, with a track record of driving measurable improvements.
• Ability to communicate complex software concepts to enterprise-level executives.
• Highly preferred, Executive leadership experience in a SaaS company.
• Familiarity with contact center technologies, CCaaS, premise-to-cloud migrations, or enterprise software support.
• Ability to travel domestically

Key Measures of Success:

• Vice President of Customer Success & Services will achieve high CSAT and renewal rates through strong customer relationships and proactive engagement.
• Increases Cloud and maintenance ACV within the region by driving successful adoption and contract renewals.
• Ensures on-time implementation and activation of services, improving Time to Turnup and overall delivery quality.
• Builds and leads high-performing Customer Success and Service Delivery teams focused on customer outcomes and operational excellence.
• Serves as a trusted advisor to key customer executives, ensuring alignment between business goals and delivered solutions.

 So, what’s the role all about?

The Account Executive is responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions. This position is required to increase revenue streams within enterprise business and contact centers.

How will you make an impact?

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. 
• Coordinate and lead all sales activities to achieve business goals. 
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. 
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. 
• Develop and maintain high-level relations with ‘C’levels. 
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Have you got what it takes?

• 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
• Minimum of 1-2 years selling AI Software Solutions
• Strong understanding of AI technology & its applications
• Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge selling a full suite of SaaS products. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisite ID: 10509

Reporting into: RVP of Sales

Role Type: Individual Contributor

 So, what’s the role all about?

The Sales Executive will be responsible for establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. Drive NICE Actimize's response to customers’ critical business problems; improve NICE Actimize’s position for current proposals while enhancing long-term relationships.

How will you make an impact?  

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NICE Actimize strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’levels
• Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop and monitor purchasing agreements between NICE Actimize and the customer.

Have you got what it takes?

• Minimum BS or BA degree, preferably in business, finance accounting, or computer science
• 3+ years’ experience selling Software solutions to the financial services industry. 
• High profile salesperson with excellent communication and presentations skills
• Proven successful ability to sell $1M Enterprise software/business solutions.
• Ability to develop relationships with the ‘C’ level business users to sell based on business value.
• Ability to interface with Sales Engineers and IT users to understand high-level technical requirements.
• Global vision, creativity, and long-term planning ability required.

You will have an advantage if you also have:

• Experience selling Fraud, Anti-Money Laundering, or Brokerage Compliance Solutions a plus.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE Actimize:

NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

How will you make an impact?  

• AI Agent Design & Development
  • Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.
  • Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.
  • Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.
  • Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization.
• AI Agent Lifecycle Ownership
  • Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization.
  • Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.
  • Implement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.
  • Monitor agent performance and evolve agents to handle increasingly complex customer interactions.
• System Integration & Automation
  • Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.
  • Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.
  • Implement multi-step workflows that coordinate API calls across multiple systems of record.
  • Ensure secure, scalable, and reliable integrations across customer environments.
• Full Stack Solution Development
  • Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.
  • Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.
  • Create reusable components and frameworks that accelerate development of new AI agent capabilities.
  • Maintain and enhance demo environments and development environments used for solution innovation.
• Customer Solution Engineering
  • Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.
  • Translate business requirements into technical architectures and working solutions.
  • Build prototypes, proof-of-value implementations, and production-ready agent capabilities.
  • Act as a trusted technical advisor to both business and technology stakeholders.
• Product Innovation & Feedback
  • Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.
  • Prototype new capabilities that extend the NiCE AI platform.
  • Provide direct field insights that inform product roadmap and future platform capabilities.
  • Contribute reusable patterns, integrations, and architectures that improve future deployments.
• Technical Demonstration & Enablement
  • Design and build advanced technical demonstrations showcasing AI-driven customer experiences.
  • Develop reusable demo frameworks and environments that illustrate enterprise use cases.
  • Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.
  • Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.

Have you got what it takes?

• The AI Agent Engineer will work across several core technical domains:
  AI & Agent Systems
  • Large Language Models
  • Prompt engineering
  • Agent orchestration frameworks
  • Retrieval-augmented knowledge systems
  • Conversational AI architecture
  Full Stack Development
  • Backend services and APIs
  • Web and conversational interfaces
  • Integration layers
  • Data pipelines
  Enterprise Integrations
  • REST APIs and microservices
  • CRM and business system integrations
  • Knowledge systems and data stores
  • Identity and access management

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10356
Reporting into: VP of Sales
Role Type: Individual Contributor

So, what’s the role all about?

A NiCE Partner Acceleration Executive (PAE) is responsible for implementing a cohesive business development strategy to drive profitable growth through Technology Service Distributors (TSDs). The candidate will drive sales opportunities, marketing campaigns, and complex strategic initiatives that further develop NiCE partnerships. 

The TSD Partner Acceleration Executive will work closely with cross-functional leadership teams to execute corporate strategy for new growth.  The PAE is also responsible for maintaining and progressing long-term relationships at all levels throughout each of the assigned TSDs.  Partner Acceleration Executives will create business plans, execute marketing plans, develop Quality Business Reviews (QBRs) from concept to final deliverables, while working closely with cross-functional members to build and execute strategies to enable the achievements of the business goals. 

How will you make an impact?   

• Establish and manage relationships with existing TSDs to determine goals for growth and development 

• Develop joint business plans and execute programs and initiatives that drive growth 

• Achieve quarterly and annual targets for revenue growth, pipeline creation and bookings 

• Serve as conduit to resources from Sales, Marketing, R&D, Engineering, and Executive leadership to achieve growth 

• Document and present joint business plans that align to growth strategies 

• Lead Training and Enablement for partners on NICE products, services, and Go-To Market 

• Monitor and Analyze partner performance to identify, document, and track opportunities for continuous improvement 

• Leverage established support and management processes to escalate and resolve issues in a timely manner 

• Drive TSD strategy by thoroughly understanding industry trends, innovation, and market commercials relevant to partner ecosystem. 

• Attend and participate in TSD events relevant to assigned partners 

Have you got what it takes? 

• 3-5 years of technology sales experience, channel, and marketing 

• 5+ years in the partner channel with a proven track record of successfully managing these partnerships 

• Experience working with the TSD channel 

• Proven track record of achieving targets and goals 

• Enterprise business and SDFC knowledge 

• Exceptional written, verbal and presentation skills 

• Excellent interpersonal skills with the ability to effectively listen to quickly assess a situation and then convey thoughts and ideas in a clear and concise manner 

• Analytical and Quantitative abilities required – Must be able to interpret and explain financial and statistical information 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Requisition ID: 10355
Reporting into: RVP, Partner Sales
Role Type: Individual Contributor

So, what’s the role all about?

We are seeking a seasoned Strategic Technology Alliances Partner Executive teammate to own and scale our partnerships with industry leading Customer Relationship Management (CRM) strategic alliances. This role is critical to our strategy and will be responsible for building and executing the joint go-to-market (GTM) plan with Salesforce and ServiceNow, amongst others. You will lead all sales facing aspects of the alliance—from co-selling and co-marketing, to operational excellence.

How will you make an impact?  

• Joint GTM Strategy: Build and operationalize a comprehensive go-to-market plan with Technology Strategic Alliances to generate pipeline, including demand generation, events, campaigns, and executive alignment.
• Joint Pipeline Execution: Oversee all opportunity creation and evolution, driving value for our customers and partners.
• Revenue Accountability: Track and report KPIs related to influenced pipeline, software integration transactions, and co-sell impact; collaborate with Marketing, Finance and RevOps to build accurate attribution models.
• Cross-Functional Coordination: Collaborate with Sales, Marketing, Product, Legal, and Engineering to align the partnership with company goals and customer requirements.

Have you got what it takes?

• 10+ years of total professional experience, with deference to immersive experiences with CCaaS, AI and/or CRM.
• Deep understanding of cloud ecosystems, SaaS business models, and joint architecture co-sell motions, including royalty and Account Team compensation mechanics.
• Proven track record of driving revenue through strategic technology partnerships or alliances.
• Strong operational discipline and experience with CRM tools (Salesforce), partnership platforms and cloud marketplaces.
• Excellent interpersonal, project management, and executive communication skills.
• Experience navigating both start-up and enterprise SaaS/AI environments preferred.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10153
Reporting into: Director of Technology Strategic Alliances Partner Sales, AMER 
Role Type: Individual Contributor

So, what’s the role all about?

A NiCE Senior Solution Engineer responsible for designing, building, and maintaining our pre‑sales demonstration environment and for enabling field teams on the processes, tools, and best practices required to use the platform effectively. This role sits at the intersection of product, sales engineering, and enablement, ensuring our demos are stable, current, and aligned to go‑to‑market priorities.

How will you make an impact?  

• Own the architecture, configuration, and lifecycle of the central demo environment, including integrations, data sets, and test accounts.
• Build and maintain reusable demo scenarios, sample data, and configurations that showcase key product capabilities for different personas and industries.
• Monitor environment health and resolve issues proactively (performance, access, data refreshes, version drift, integrations).
• Partner with Solution Engineers, AEs, Product, and Marketing to gather requirements and prioritize improvements to the demo platform.
• Document demo workflows, architecture, and configuration; maintain an internal knowledge base and “how‑to” guides for using the demo environment.
• Define and support processes for demo requests, environment access, custom demo builds, and cloning/tearing down tenant environments where applicable.
• Train and enable sales, SEs, and partners on demo best practices, including certifications or checklists to ensure consistent delivery quality.
• Collaborate with Product to align demo updates with product release cadence and ensure new features are reflected quickly in demos.

Have you got what it takes?

• 7+ years in a technical role such as Sales Engineer, Solutions Engineer, DevOps/Cloud Engineer, or Demo Engineer, ideally in SaaS.
• Hands-on experience with cloud platforms (AWS/Azure/GCP), basic scripting or programming (e.g., Python, JavaScript), and APIs/integrations.
• Strong understanding of web/SaaS architectures, authentication, and common integration patterns (REST, webhooks, iPaaS, etc.).
• Comfortable working cross‑functionally with Sales, Product, Marketing, and Customer Success, translating requirements into scalable demo solutions.
• Excellent documentation, organization, and communication skills; able to define and enforce processes in a fast‑moving environment.

Success Criteria:

• Demo environments are reliable, current, and easy for field teams to use.
• Standard demo flows exist for key personas/industries and are widely adopted.
• Clear processes and documentation reduce ad‑hoc demo work and support requests.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
• Experience/knowledge selling a full suite of SaaS products.
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10173
Reporting into: Director of Presales
Role Type: Individual Contributor

Account Executive – Public Safety / 911

Territory: OH, MI, IN, WV, WI, IL, KY

Travel: ~50%

So, what’s the role all about?

This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.

Success in this role requires balancing high-activity territory execution with deep understanding of Public Safety workflows, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.

Key Responsibilities

Sales & Territory Execution

• Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.
• Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.
• Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.
• Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.
• Achieve quarterly and annual pipeline and revenue targets.

Public Safety & Customer Engagement

• Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.
• Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.
• Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.
• Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.

Solution & Technical Collaboration

• Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.
• Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.
• Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).
• Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.
• Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.

Partner & Internal Collaboration

• Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.
• Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.
• Participate in marketing campaigns, demos, and demand-generation initiatives.

Required Experience & Skills

• 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.
• Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.
• Proven success generating pipeline and closing deals in complex public-sector procurement environments.
• Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.
• Consultative selling approach with strong discovery, demonstration, and presentation skills.
• High-activity, disciplined sales execution with exceptional work ethic.
• Strong communication, technical aptitude, and creative problem-solving skills.
• Ability to influence senior decision-makers and build trust across multiple stakeholder groups.

Education

• BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).

Success Measures

• Weekly meeting creation and pipeline growth targets consistently achieved.
• Healthy, forecastable pipeline aligned to quarterly revenue goals.
• Successful execution of co-selling motions with partners.
• Positive feedback from customers, partners, and internal cross-functional teams.

So, what’s the role all about?

A NiCE Partner Acceleration Executive is responsible for developing and scaling our strategic partner relationships with Global System Integrators. This person will assist in building out new partner recruitment strategies, programs and the supporting infrastructure along with coordinate cross-functional resources to ensure alignment of partner activities with the strategies that exist within NiCE’s channel organization. To thrive in this role, this individual must be able to establish deep relationships with resources both internally and within the GSI partner. The ideal candidate must feel comfortable working in a fast-paced environment with limited structure. 

How will you make an impact?  

• Establish and manage relationships inside NiCE partner ecosystem within to drive strategic initiatives that deliver profitable revenue growth, innovation, and market expansion
• Responsible for architecting GSI multivendor solutions into a whole and ensuring that those subsystems function together
• Collaborate with and support NiCE Partner Alliance Leaders on their partnership growth initiatives
• Effectively build and manage ongoing relationships with GSI partner executives, sales and client account teams
• Lead training and enablement for partners on NiCE company products, services, and Go-To Market
• Lead efforts to scale our partner sales activities, including pipeline generation and management
• Engage with clients onsite to establish various use cases and quantify the value behind them.
• Hold in-depth, value-oriented conversations with leadership, architects, and line-of-business users.

Have you got what it takes?

• Expert level GSI account management and global systems integration methods
• Expert level account management of clients using specialized component subsystems (e.g. hardware, software, networking and storage products)
• 5+ years working with GSI (Global Systems Integrator) partner channel sales
• 10+ years working in partner sales and at least 3 years in a specialized vertical requiring the sub integration of global systems.
• Proven track record in a value consulting selling

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10143
Reporting into: Regional Vice President of Partner Sales
Role Type: Individual Contributor