So, what’s the role all about?

NiCE is seeking attentive, goal-oriented, and technically talented professionals to join our delivery and engineering teams as Professional Services Software Engineers. In this role, you will be responsible for the remote implementation, configuration, and integration of NiCE Surveillance products, and for designing, developing, configuring, and enhancing enterprise-scale Actimize implementations for leading banks and financial institutions. You’ll provide technical expertise across the full project lifecycle—from sales-to-services transition through project closure—collaborating with architects, business analysts, R&D, Customer Support, and clients, and applying both agile and waterfall methodologies to deliver high-quality, reliable solutions that help safeguard organizations against risk and compliance challenges.

How will you make an impact?

• Install, integrate, and configure Actimize products and recording solutions, and develop and configure software features in line with defined methodology, design specifications, enterprise standards, system requirements, and customer-specific needs.
• Plan and perform unit, functionality, and systems testing for performance and reliability, and support client UAT and data validation activities to ensure solutions meet design requirements.
• Work in multi-disciplinary teams with architects, business analysts, R&D, and the implementation team to resolve technical questions from project kick-off through handover to the support center.
• Provide technical expertise across the entire NiCE product suite — including application overview, technical support, and quality control — throughout all stages of the project.
• Communicate and reconcile design flaws found during delivery and suggest enhancements to meet client requirements while adhering to product frameworks.
• Collaborate independently with Business Analysts, R&D, and Customer Support teams, relaying customer technical feedback for product enhancements and fixes.
• Effectively manage time, maintain regular communication and updates with customers and management, and demonstrate flexibility for after-hours, weekend, client-site, and cross-time-zone work as per project demands.
• Document lessons learned and resolutions in the NiCE Knowledge Base, mentor junior team members, and conduct code reviews.

Have you got what it takes?

Experience & Education:

• 8-11 years of experience in enterprise software development and/or product implementation and integration.
• BE/B.Tech in Computer Science, Information Technology, or a related technical degree with relevant hands-on experience.
• Excellent verbal and written English communication skills, with experience working in global and matrix organizations and multi-cultural teams across countries.

Professional Capabilities:

• Experience working in financial / banking solutions domain. (Must)
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.), with basic to advanced query and update scripting knowledge. (Must)
• Hands-on experience with Unix commands and shell scripting. (Must)
• Troubleshooting using sniffers and other network testing and analysis tools. (Must)
• Strong client-facing skills with the ability to manage technical discussions and customer engagement. (Must)
• Actimize (AIS/RCM/UDM) development experience. (Advantage)
• Microsoft SQL Server and Windows Server installation and configuration (including IIS), with Microsoft Security knowledge — Active Directory, security policies, hardening, encryption, backups, recovery, and maintenance. (Advantage)
• Solid understanding of network principles (7-Layer OSI Model, TCP, UDP) and network devices (NICs, switches, routers), with networking and IP/SIP communication analysis, strong telephony background, and IP communication knowledge. (Advantage)
• Experience with advanced solutions — Recording/Telephony integrations (PBX — switch/ACD vendors such as Avaya, Cisco, MS Teams, and Amazon Connect), MDC, LDAP, SSO, ACD, DB migrations, and Disaster Recovery / HA solutions. (Advantage)
• Familiarity with AWS cloud environments and experience in Python, HTML, JavaScript, and CSS. (Advantage)

Personal Leadership:

• Strong problem-solving and analytical abilities with a high capacity for self-learning; capable of solving moderately complex problems through structured analysis.
• Ability to work independently on complex tasks while collaborating effectively and sharing knowledge within a team environment.
• Able to learn and adapt to new technologies quickly and work methodically in dynamic environments.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever‑growing, market‑disrupting global company where teams—comprised of the best of the best—work in a fast‑paced, collaborative, and innovative environment. As the market leader, every day at NICE is a chance to learn, grow, and make an impact, with endless opportunities across roles, domains, and geographies.

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10723
Reporting into: Tech Manager
Role Type: Individual Contributor

Shift Timings: 12:30 PM- 9:30 PM

So, what’s the role all about?

NICE Actimize, a market leader in financial crime prevention, compliance, and risk management solutions, is seeking talented professionals to join our Global Talent Center in Pune, India. In this role, you will work on designing, developing, configuring, and enhancing enterprise-scale Actimize solutions for leading financial institutions. You’ll collaborate with architects, business analysts, and clients, applying both agile and waterfall methodologies to deliver high-quality solutions that help safeguard organizations against risk and compliance challenges.

How will you make an impact?  

• Develop and configure software features in line with design specifications and enterprise standards.
• Work in multi-disciplinary teams alongside architects and business analysts.
• Plan and perform unit and functionality testing to ensure solutions meet design requirements.
• Interact with customers to address technical queries and support user acceptance testing.
• Suggest enhancements to meet client requirements while adhering to product frameworks.
• Independently collaborate with R&D, Professional Services, and Customer Support teams.
• Occasionally work on client sites or in different time zones.
• Provide mentorship to junior team members and conduct code reviews.

Have you got what it takes?

• 4–8 years of experience in enterprise software development.
• BE/B.Tech or equivalent with relevant hands-on experience.
• Strong verbal and written English communication skills.
• Experience working in global and matrix organizational environments.
• Mandatory experience in financial markets / capital market compliance domains.
• Preference for candidates with Actimize (AIS/RCM/UDM) development experience.
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.).
• Hands-on experience with Unix commands and shell scripting.
• Familiarity with AWS cloud environments is an advantage.
• Knowledge of scalable, secure coding concepts.
• Experience in Python, HTML, JavaScript, and CSS is a plus.
• Strong client-facing skills with ability to manage technical discussions.
• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Ability to work independently and complete complex tasks.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

• Capable of solving moderately complex problems through structured analysis.

You will have an advantage if you also have:

• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10642
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?

NICE Actimize, the global leader in financial crime prevention, trade surveillance, and regulatory compliance solutions, is looking for a Business Analyst to join our SURVEIL-X team at our Global Talent Center in Pune, India. You will work alongside implementation engineers, Project Managers, solution architects, R&D, and Product Management to deliver SURVEIL-X solutions that help financial institutions meet their capital markets compliance and trade surveillance obligations.

How will you make an impact?  

• Communicate effectively with a diverse range of stakeholders—clients, R&D teams, and senior leadership—both in writing and in person, adapting style and depth to the audience.
• Engage directly with clients to address functional and technical queries, resolve configuration issues, and support end-to-end User Acceptance Testing (UAT).
• Identify and propose product enhancements that address client-specific compliance requirements while remaining within established SURVEIL-X product frameworks.
• Drive cross-functional collaboration with R&D, Professional Services, and Customer Support to ensure seamless solution delivery and consistent client outcomes.
• Travel to client sites or work across time zones as required to support critical delivery milestones.
• Support peer reviews, contribute to team knowledge-sharing, and assist junior team members where appropriate.
• Build domain expertise in capital markets compliance, trade surveillance regulations (e.g., MiFID II, MAR, Dodd-Frank), and NICE Actimize SURVEIL-X capabilities.
• Partner with clients to understand data ingestion requirements, trade data flows, and system integration needs, translating them into actionable implementation specifications.
• Deliver compelling product demonstrations and prepare client-facing solution presentations that clearly articulate SURVEIL-X capabilities and business value.
• Ability to manage multiple concurrent deliverables while maintaining clarity on technical and business objectives.
• Fast learner with proven adaptability to evolving regulatory requirements and compliance technology landscapes.
• Strong analytical and modeling capabilities
• Hands-on experience with data transformation, integration pipelines, and financial data mapping across structured and semi-structured formats.
• Proficient in SQL for querying trade, order, and market data across relational databases; familiarity with financial data interfaces is essential.
• Solid working knowledge of Agile and hybrid delivery methodologies in enterprise software environments.
• Proficiency with delivery and collaboration tools: MS Teams, JIRA, Aha!, Excel, Visio.

Have you got what it takes?

• 4–8 years of experience as a Business Analyst in the Financial Services, Capital Markets, or Investment Banking domain.
• BE/B.Tech Degree or equivalent
• Strong verbal and written English communication skills.
• Experience working in global and matrix organizational environments.
• Mandatory domain experience in Financial Services, Capital Markets, or Investment Banking; prior exposure to trade surveillance or compliance technology is highly valued.
• Proficiency in database querying, Linux/Unix command-line operations, and log analysis using standard file editing tools.
• Skilled in authoring high-quality business documentation: Business Requirements Documents (BRDs), Functional Specifications (FSDs), use cases, test scenarios, and traceability matrices.
• Experience supporting client-facing delivery engagements across key phases—requirements elicitation, solution design, and UAT—either independently or in collaboration with senior Business Analysts.
• Strong capability to elicit, validate, and translate complex client requirements into SURVEIL-X configuration and implementation solutions.
• Prior exposure to NICE Actimize Compliance Suite applications—SURVEIL-X, AML, or Fraud Detection—is an advantage but not mandatory.
• Familiarity with Actimize front-end configuration (AIS/RCM/UDM) is a plus.
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.).
• Hands-on experience with Unix commands and shell scripting.
• Familiarity with AWS cloud environments is an advantage.
• Understanding of secure, scalable application design principles relevant to financial crime and trade surveillance platforms.
• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Collaborative team player with a willingness to share knowledge and support peers.

You will have an advantage if you also have:

• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10641
Reporting into: Manager
Role Type: Individual Contributor

So, what’s the role all about?

NICE Actimize, the global leader in financial crime prevention, trade surveillance, and regulatory compliance solutions, is looking for a Senior Business Analyst to join our SURVEIL-X team at our Global Talent Center in Pune, India. You will collaborate with implementation engineers, Project Managers, solution architects, R&D, and Product Management to deliver SURVEIL-X solutions that help financial institutions meet their capital markets compliance and trade surveillance obligations.

How will you make an impact?  

• Communicate effectively with a diverse range of stakeholders—clients, R&D teams, and senior leadership—both in writing and in person, adapting style and depth to the audience.
• Engage directly with clients to address functional and technical queries, resolve configuration issues, and support end-to-end User Acceptance Testing (UAT).
• Identify and propose product enhancements that address client-specific compliance requirements while remaining within established SURVEIL-X product frameworks.
• Drive cross-functional collaboration with R&D, Professional Services, and Customer Support to ensure seamless solution delivery and consistent client outcomes.
• Travel to client sites or work across time zones as required to support critical delivery milestones.
• Mentor junior business analysts, conduct structured peer reviews, and contribute to a culture of continuous improvement within the team.
• Serve as a Subject Matter Expert (SME) for capital markets compliance, trade surveillance regulations (e.g., MiFID II, MAR, Dodd-Frank), and NICE Actimize SURVEIL-X capabilities.
• Partner with clients to understand data ingestion requirements, trade data flows, and system integration needs, translating them into actionable implementation specifications.
• Deliver compelling product demonstrations and prepare client-facing solution presentations that clearly articulate SURVEIL-X capabilities and business value.
• Ability to manage multiple concurrent deliverables while maintaining clarity on technical and business objectives.
• Fast learner with proven adaptability to evolving regulatory requirements and compliance technology landscapes.
• Strong analytical and modeling capabilities
• Hands-on experience with data transformation, integration pipelines, and financial data mapping across structured and semi-structured formats.
• Proficient in SQL for querying trade, order, and market data across relational databases; familiarity with financial data interfaces is essential.
• Solid working knowledge of Agile and hybrid delivery methodologies in enterprise software environments.
• Proficiency with delivery and collaboration tools: MS Teams, JIRA, Aha!, Excel, Visio.

Have you got what it takes?

• 8–12 years of experience as a Business Analyst in the Financial Services, Capital Markets, or Investment Banking domain.
• BE/B.Tech Degree or equivalent
• Strong verbal and written English communication skills.
• Experience working in global and matrix organizational environments.
• Mandatory domain experience in Financial Services, Capital Markets, or Investment Banking; prior exposure to trade surveillance or compliance technology is highly valued.
• Proficiency in database querying, Linux/Unix command-line operations, and log analysis using standard file editing tools.
• Skilled in authoring high-quality business documentation: Business Requirements Documents (BRDs), Functional Specifications (FSDs), use cases, test scenarios, and traceability matrices.
• Experience owning end-to-end client-facing delivery engagements—from requirements elicitation and solution design through to production go-live—either independently or in collaboration with other Business Analysts.
• Strong capability to elicit, validate, and translate complex client requirements into SURVEIL-X configuration and implementation solutions.
• Hands-on experience with NICE Actimize Compliance Suite applications—SURVEIL-X, AML, or Fraud Detection—is a significant advantage.
• Experience with Actimize front-end configuration and customization (AIS/RCM/UDM) is strongly preferred.
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.).
• Hands-on experience with Unix commands and shell scripting.
• Familiarity with AWS cloud environments is an advantage.
• Understanding of secure, scalable application design principles relevant to financial crime and trade surveillance platforms.

You will have an advantage if you also have:

• Strong problem-solving and analytical abilities with a high capacity for self-learning.
• Effective collaboration and knowledge-sharing mindset.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10639
Reporting into: Manager
Role Type: Individual Contributor

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.

Roles and Responsibilities

• Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
• Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
• Participate in commissioning, testing, and certification activities during project delivery.
• Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
• Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
• Collaborate directly with the client’s System Engineers to support NICE infrastructure across global sites.
• Maintain detailed site documentation, system specifications, and configuration records.
• Perform MAC (Move/Add/Change) activities and system maintenance as needed.
• Assist with NICE-related projects and change management activities.
• Create, track, and remediate cases according to severity and SLA requirements.
• Coordinate with suppliers and third-party representatives for integrated solutions.
• Provide technical guidance to customer administrators on configuration, administration, and user management.
• Manage customer relationships and expectations with clear, proactive communication.
• Participate in training programs, knowledge sharing, and special projects.
• Perform other related duties as assigned.

Requirements

• Minimum 2–3 years of hands-on experience in:
• Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).
• Microsoft Windows Server administration.
• Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
• SQL database administration and scripting (queries, stored procedures, and troubleshooting).
• Strong troubleshooting skills, including log analysis and root cause identification.
• Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.
• Familiarity with PBX, ACD, and CTI integrations is preferred.
• Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.
• Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders.

Customer Communication Skills

• High customer service orientation with strong verbal and written communication skills.
• Ability to handle conflicts professionally and drive resolution.
• Represents NICE professionally in all customer interactions.

Work Style

• Self-motivated, accountable, and capable of working independently.
• Flexible to work in shifts and outside standard business hours as required.
• Adapts well to changing environments and priorities.
• Shares knowledge proactively and collaborates effectively with team members.