Primary Purpose

As a Managing Consultant, Executive Insights, you are responsible for leading executive‑level customer engagements that translate complex interaction data into clear, credible, and outcome‑driven business narratives. In this role, you will act as a trusted advisor to senior customer audiences, synthesizing analytical insights and mapping them to specific technologies, use cases, and measurable business outcomes.

You will partner closely with Advanced Analytics, Experience Intelligence, Product, and go‑to‑market teams to deliver high‑impact insights in strategic customer situations. In addition to customer engagement leadership, this role plays a critical part in advancing the Executive Insights / Value Insights offering as new data sources, use cases, and analytical capabilities are introduced.

The ideal candidate is intellectually curious, business‑oriented, and highly credible with executive audiences, with the ability to distill complexity into focused, actionable insight.

Primary Functions / Responsibilities

• Serve as the primary lead and presenter for executive‑level insights engagements with Director‑level through C‑suite customer audiences.2
• Translate analytical findings into clear, executive‑ready narratives that articulate key business challenges and opportunities, why they matter, how they can be addressed using specific technologies and capabilities, and expected business outcomes
• Map insights surfaced in customer interaction data to concrete AI, automation, and CX technology use cases to drive action and impact.
• Synthesize inputs from analytics, automation, and product teams, focusing on interpretation and storytelling rather than raw data production.
• Actively contribute to the evolution of the Executive Insights offering, helping expand supported use cases, datasets, and analytical approaches based on field experience.
• Provide structured feedback to Analytics, Product, and Research teams to inform ongoing improvements and future capability development.
• Partner with account teams and sales leadership to prepare for strategic customer engagements, including executive briefings, QBRs, and competitive situations.
• Maintain a high bar for credibility and consistency in senior‑level customer conversations.
• Educate internal teams on how insights, technology, and business outcomes connect, supporting effective and appropriate use of advanced analytics deliverables.
• As the Advanced Analytics and Experience Intelligence organization continues to evolve, support related initiatives, projects, or strategic engagements as needed.

Required Education

Bachelor’s degree in Business, Analytics, Strategy, Finance, Management, or a related field.

Master’s degree preferred.

Required Experience / Skills

• 7+ years of experience in a consultative, customer‑facing role (e.g., management consulting, strategy, analytics advisory, presales, or similar)
• Demonstrated experience presenting complex analytical or technical concepts to senior business audiences
• Strong ability to articulate business value and outcomes derived from data and technology
• Proven executive communication skills, both verbal and written
• Ability to create and deliver polished, executive‑ready presentations using Microsoft PowerPoint
• Comfort operating in ambiguous environments and adapting in live executive discussions
• Ability to collaborate effectively across cross‑functional teams
• Ability to work with sales leadership and account teams in strategic opportunity contexts
• Demonstrated initiative and ability to work independently
• Ability to manage multiple priorities and deadlines simultaneously
• Willingness to travel up to approximately 25%.

Preferred Experience

• Background in management consulting or strategy roles
• Experience with CX, AI, automation, contact center or analytics platforms
• Prior experience leading executive briefings, readouts, or strategic advisory engagements

This job description is not intended to be all‑inclusive, and the employee will also perform other reasonable related business duties as assigned by management.

So, what’s the role all about?

To support continued growth, our team is looking for a Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agents is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, Proactive AI Agents leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agents disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, Proactive AI Agents can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Support the successful delivery and ongoing optimization of customer journeys by executing against defined customer success and professional services plans.
• Partner with Senior and Lead Customer Success Managers, Sales, and Configuration teams to implement solutions that align with client business objectives.
• Contribute to identifying expansion and growth opportunities within assigned accounts and support value realization conversations.
• Deliver high-quality technical implementations and solution configurations in line with agreed architectures and best practices.
• Act as a trusted day-to-day technical contact for customers, building strong working relationships and credibility over time.
• Develop and maintain a solid understanding of the Proactive AI Agent platform and support customer adoption of relevant features and functionality.
• Learn and understand customers’ business needs, drivers, and workflows to help translate requirements into effective technical solutions.
• Support end-to-end delivery activities, including solution validation, planning, implementation, and go-live support, under the guidance of senior team members.
• Collaborate with internal stakeholders to ensure alignment across delivery, customer experience, security, and operational requirements.
• Work in a structured, methodical, and process-oriented manner to ensure consistent and scalable delivery outcomes.
• Partner with other internal teams to monitor key customer metrics and help demonstrate the value of Proactive AI Agent solutions.
• Clearly and confidently communicate technical concepts, solution designs, and outcomes to stakeholders.
• Apply customer-focused problem-solving skills to support issue resolution and continuous improvement efforts.
• Operate effectively within Agile or similar delivery methodologies to support end-to-end project execution.
• Demonstrate accountability and ownership for assigned workstreams, deliverables, and customer commitments.
• Maintain a curious mindset, asking questions and seeking opportunities to learn, improve processes, and deepen technical expertise.
• Apply commercial awareness when supporting customer outcomes, ensuring solutions align with contractual scope and business value.

Have you got what it takes?

• Proven experience supporting service delivery or project execution in an IT, SaaS, or cloud-based environment.
• Demonstrated commercial awareness, with the ability to support business cases and articulate customer value.
• Experience contributing to medium-to-large projects, supporting end-to-end delivery
• Solid technical aptitude, including data analysis and regular use of tools such as Excel to analyze data sets and support decision-making.
• Strong relationship management skills, with the ability to communicate clearly and professionally with customer stakeholders.
• Familiarity with how large organizations operate, enabling effective collaboration and stakeholder coordination.
• Ability to manage multiple customer workstreams or tasks concurrently while maintaining quality and attention to detail.
• Comfortable operating in a fast-paced environment with changing priorities and customer-facing timelines.
• Experience collaborating within cross-functional teams; prior experience guiding or supporting others is a plus but not required.
• Exposure to Agile or similar delivery methodologies is preferred.
• Nice to have: Experience or strong interest in AI, applied AI, or automation technologies, including an understanding of how AI-driven solutions can enhance customer experience and operational outcomes.

What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10806
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer (Quality Assurance and Automation) is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

Key Responsibilities

• Become an expert in Proactive AI solution design consultancy, quality assurance, automation, and implementation
• Own quality assurance for Proactive AI implementations, including test planning, execution, regression, and defect management
• Configure, test, debug, and deploy SaaS-based customer journeys aligned to client requirements
• Translate business requirements into testable specifications, including end‑to‑end integration documentation
• Validate data flows, APIs, and integrations using configuration‑based, manual, and automated testing approaches
• Analyze Proactive AI transactional data to support journey optimization and issue root-cause analysis
• Write and maintain SQL queries, JavaScript snippets, and API test scenarios as needed
• Produce clear, actionable documentation (test cases, defects, release readiness, and handover artifacts)
• Collaborate with distributed global teams across time zones
• Support client go‑lives and provide on‑call production support as required
• Contribute to onboarding and knowledge sharing for new implementation team members

Basic Qualifications

• 3+ years of experience in Quality Assurance, test automation, or implementation/consulting roles
• Strong understanding of the QA lifecycle: test planning, execution, defect management, and regression testing
• Hands-on experience designing and executing test cases with clear acceptance criteria and requirements traceability
• Exposure to test automation, configuration‑based testing, or low‑code/no‑code automation tools
• Solid analytical and debugging skills, able to triage issues across configuration, data, and integration layers
• Familiarity with Agile/Scrum workflows and Jira-based task management
• Good communications skills for walkthroughs, triages and clarifications
• Strong documentation skills for test plans, results, and defects
• Collaborative team player with experience working across distributed/global teams
• Amenable to work shifting schedules

Preferred Qualifications

If you don't have these but are willing to learn, please apply:

• Experience with data extraction, transformation, and summarization, including working with structured datasets or payloads
• Hands-on experience testing APIs (REST/JSON), including validation of responses, payload integrity, and integration workflows
• Proficiency with Excel for data manipulation; familiarity with Tableau or other BI tools for reporting or analysis
• Hands on experience utilizing AI in testing
• Understanding of data-driven testing concepts
• Exposure to multi-channel or communications platforms (SMS, Voice, Email, Chat) is a plus
• Basic familiarity with version control (Git) or CI/CD concepts is helpful but not required
• Experience with Automation and Configuration

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10782
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer (Quality Assurance and Automation) is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

Key Responsibilities

• Become an expert in Proactive AI solution design consultancy, quality assurance, automation, and implementation
• Own quality assurance for Proactive AI implementations, including test planning, execution, regression, and defect management
• Configure, test, debug, and deploy SaaS-based customer journeys aligned to client requirements
• Translate business requirements into testable specifications, including end‑to‑end integration documentation
• Validate data flows, APIs, and integrations using configuration‑based, manual, and automated testing approaches
• Analyze Proactive AI transactional data to support journey optimization and issue root-cause analysis
• Write and maintain SQL queries, JavaScript snippets, and API test scenarios as needed
• Produce clear, actionable documentation (test cases, defects, release readiness, and handover artifacts)
• Collaborate with distributed global teams across time zones
• Support client go‑lives and provide on‑call production support as required
• Contribute to onboarding and knowledge sharing for new implementation team members

Basic Qualifications

• 3+ years of experience in Quality Assurance, test automation, or implementation/consulting roles
• Strong understanding of the QA lifecycle: test planning, execution, defect management, and regression testing
• Hands-on experience designing and executing test cases with clear acceptance criteria and requirements traceability
• Exposure to test automation, configuration‑based testing, or low‑code/no‑code automation tools
• Solid analytical and debugging skills, able to triage issues across configuration, data, and integration layers
• Familiarity with Agile/Scrum workflows and Jira-based task management
• Good communications skills for walkthroughs, triages and clarifications
• Strong documentation skills for test plans, results, and defects
• Collaborative team player with experience working across distributed/global teams
• Amenable to work shifting schedules

Preferred Qualifications

If you don't have these but are willing to learn, please apply:

• Experience with data extraction, transformation, and summarization, including working with structured datasets or payloads
• Hands-on experience testing APIs (REST/JSON), including validation of responses, payload integrity, and integration workflows
• Proficiency with Excel for data manipulation; familiarity with Tableau or other BI tools for reporting or analysis
• Hands on experience utilizing AI in testing
• Understanding of data-driven testing concepts
• Exposure to multi-channel or communications platforms (SMS, Voice, Email, Chat) is a plus
• Basic familiarity with version control (Git) or CI/CD concepts is helpful but not required
• Experience with Automation and Configuration

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10781
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

Sr Software Architect

Location: Salt Lake City, UT

Overview

As a Senior Software Architect, you will play a critical role in building and evolving Verse's client-facing products and internal platforms that power a premium customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform.

As a Sr Software Architect, a typical day might include the following: 

• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure
• Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution
• Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners
• Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration
• Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security
• Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows
• Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership
• Continuously improve development workflows, CI/CD pipelines, and operational excellence
• Identify and resolve performance bottlenecks across application, database, and infrastructure layers
• Identify ways to accelerate overall R&D throughput and quality using leading architectures and standards
• Communicate architecture in an effective and professional manner
• Drive technical decisions, solve tough problems, and coordinate multiple project execution
• Foster a strong teamwork environment and create passion and energy within the team.
• Represents self and department with professionalism and competence.
  
  

To Land This Gig You'll Need:

• BS in Computer Science or equivalent work experience is required
• 15+ years of software development experience
• 5+ years of software development experience on large scale and high-volume enterprise products
• Strong understanding of developing in C#
• Experience architecting systems for performance and scalability
• Expertise in designing applications using relational and/or non-relational databases
• Working Knowledge of ci/cd
• Experience developing RESTful web services
• Excellent problem-solving abilities.
• Excellent decision-making skills.
• Working Knowledge of design patterns.
• Working Knowledge of Agile development processes
• Strong communication skills
• Strong quality orientation
• Must possess strong organizational and time management skills.

Bonus Experience: 

• MS in Computer Science
• 2+ years of software architecture experience
• 7+ years of technical leadership experience.
• Proficiency in Angular
• Experience building and operating systems on Azure, including services such as:
  • App Services, Azure Functions, Azure SQL Server, CosmosDB, Service Bus,
  • SignalR, Storage Accounts, Logic Apps, Application Insights
• Practical understanding of machine learning concepts and how they apply to real-world products
• Experience integrating AI-powered features or working with data-driven systems is a strong plus

Based in the beautiful mountains of Park City, Utah, AtlasRTX (a NICE company) is revolutionizing how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. AtlasRTX helps identify key opportunities, leveraging our technology to reach customers more efficiently and effectively. 

In October 2024, AtlasRTX merged with Verse.ai (a NICE company), a leader in human-guided conversation technology. Verse.ai empowers businesses to engage, qualify, and convert leads at scale using intelligent texting and web assistant solutions, operating entirely remotely with a focus on speed, personalization, and efficiency.  

Together, we are creating a unified organization that combines the best of both platforms, merging our technologies, teams, and cultures into one extraordinary company with one amazing culture. We are passionate about creating a diverse environment. We encourage applications from candidates of every race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status. 

We are proud of our co-founder team culture that prioritizes inclusion, kindness, and achievement. We give deserving people a chance to make a difference and invest in growing them personally and professionally. Our culture is our advantage. #CoFounderCulture. 

So, what’s the role all about?

The Account Executive is responsible for driving top-line revenue by managing a territory of new clients. The Account Executive will prospect into, conduct follow up calls, emails, and demonstrations, as well as develop and close opportunities with self-generated leads. The Account Executive will carry a sales quota to be met or exceeded every month, quarter, and year.

How will you make an impact?

• Identify and close business in your assigned target accounts and generate new leads through networking and prospecting, including cold outreach
• Establish and foster strong relationships with target accounts and networking opportunities
• Navigate complex negotiations that are mutually beneficial and strengthen prospect and customer relationships while serving as primary point of contact for clients through entire sales process as well as onboarding, assessment development, and implementation success
• Consult and advise large, strategic customers resulting in increased adoption, success and enterprise-wide deployments
• Conduct virtual or in-person demonstrations for customers and prospects, including proper testing and research prior to such meetings
• Deliver and maintain the required monthly, quarterly, and yearly quota established by the department manager
• Effectively communicate NiCE’s value proposition to targeted accounts
• Manage your sales funnel and update your prospect and client information in CRM (Salesforce)
• Research prospect companies, competitors, and stay abreast of industry trends
• Complete product training and continue to learn and develop knowledge
• Ability to project manage complex sales cycles with internal stakeholders (business development, CSM, solution engineers)
• Other duties as assigned

Have you got what it takes?

• Minimum 10+ years of prior sales experience in enterprise software, contact center, call center or similar, with a demonstrated track record of success required
• Experience selling annual agreements with $120,000+ ACV
• Experience selling to C-suite roles and negotiating contracts for enterprise companies required
• Ability to travel when needed (1-3 weeks a quarter recommended), such as attending events, trade shows and travel to visit important prospects and customers
• Familiarity with operating Salesforce or comparable CRM required
• Outstanding active listening skills, curiosity, and the ability to uncover opportunities
• Familiarity with methodical sales methodology and territory management practices
• Internal motivation and the ability to meet assigned sales goals
• Possess a willingness and ability to work hands-on and with a sense of urgency, in a fast-paced, entrepreneurial environment
• Outstanding written and verbal communication skills with the ability to effectively present to and engage with a wide range of audiences

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Requisition ID: 10617
Reporting into: VP, Sales
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Senior Product Manager 

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

The Product Manager has a key role in establishing NiCE’s vision, strategy, and product roadmap for NiCE’s Customer Experience Analytics solutions. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives.   

The Product Manager is the champion for their products throughout each product's lifecycle, from strategic definition to technical design to end-of-life planning. The core objective of the Product Manager is to optimize product profitability by maximizing customer satisfaction through timely delivery of appropriate and useful products/features, with clearly articulated product positioning that effectively communicates the value proposition of the NiCE solution. The Product Manager represents customer needs in product definition artifacts and on cross-functional program teams, ensures product acceptance in the market, and plans orderly transitions of products from one version to the next. Together with Product Marketing and Development, and other members of the Product Management team, the Product Manager will help the company develop a product roadmap that ensures NiCE offers highly competitive solutions to its customers.   

Essential functions of the Product Manager include developing market and product requirements for the NiCE product/solution offering, based upon customer, competitive, technical, and market information. The Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning, packaging, and pricing strategies, and champions the product launch process for and within NiCE, including with potential customers.   

The ideal candidate has a background in requirements definition, as well as experience working on cross-functional teams and interfacing with customers. This may be from prior roles as a Product Manager, Business Analyst, User Experience professional, Quality Engineer, or others.  This individual has demonstrated ability to grasp, and then articulate, business and technical concepts to a wide variety of audiences.  The ideal candidate can influence various parts of an organization with the necessary excellent interpersonal skills to quickly gather and distill information, build relationships with strategic customers and vendors outside of NICE (as well as with key people within NICE), and champion their ideas and products both inside and outside of NICE. The ideal candidate also possesses strong technical and business analysis skills to quickly assess and remain abreast of the state of the industry. This includes synthesis of any promising new technologies, new applications of technology, standards activities, changes in buyer behavior and expectations, competitive vendor positioning or moves, etc.   

 
 
A Typical Day Might Include the Following: 

• Work with partners, customers, and NICE sales to understand business’ needs regarding interaction analytics with the contact center.   

• Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each release.   

• Create and own your product’s roadmap and execute it successfully. 

• Communicate value propositions of features to the internal and external stakeholders. 

• Assist with the development of the functional/technical design for the features and functions called for by the product requirements.   

• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products.   

• Prioritize and update defects, improvements, and enhancements.   

• Design / Storyboard and develop product demonstration scenarios within the application, primarily utilizing AI prototyping and/or coding tools.   

• Participate in customer-facing sales meetings, events, and user conferences as a product expert.   

• Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).   

• Communicate the value of features and functions to a wide range of audiences, including internal employees (primarily sales, services, and support), customers, prospects, and partners.   

• Communicate in an effective and professional way with customers in and outside of NICE  

To Land This Gig You'll Need: 

• Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred. 

• 5+ years’ experience with software product management, professional services, or in another relevant role.    

• Comfortable working on a complex platform made up of many applications while owning parts of it. 

• Excellent written and oral communication skills.    

• Demonstrated experience as a persuasive and persistent advocate for customer needs.    

• Excellent cross-functional team leader with project management skills.    

• Demonstrated ability to take the initiative and work in a self-directed manner.    

• Ability to thrive in a changing environment.    

• Ability to communicate comfortably across all levels of corporate structure.    

• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market.    

• User experience / Graphic design skills a plus, but not required.    

• Knowledge of telephony infrastructure a plus, but not required.    

• Bachelor’s Degree (MS or MBA preferred).    

• Experience with Contact Center solutions including Agent interactions and automation, virtual agents, GenAI/LLMs. 

• Experience managing one’s own time and balancing many different projects simultaneously. 

• Experience with software development, networking, hosted applications, telecommunications, or other similar technical products 

• Experience with a SaaS product set. 

At NiCE, AI Product Strategists lead from the front. This means maintaining direct engagement with customers and partners, deeply understanding real-world business challenges, and translating those needs into innovative solutions.

NiCE is an AI-first technology company, and AI Product Strategists are expected to actively embrace modern AI tools in their daily work — using them to accelerate discovery, prototype new ideas, and rapidly validate solutions with real users.

The AI Product Strategist plays a critical role in shaping the NiCE product and solution portfolio by developing market and product requirements based on customer insights, competitive intelligence, technical considerations, and evolving market trends. This role defines rollout strategies for bringing products to market, develops product positioning, packaging, and pricing strategies, and champions the product launch process across NiCE and with potential customers.

As part of NiCE’s AI-first culture, AI Product Strategists leverage modern AI development tools to rapidly test ideas and validate product concepts. This includes the ability to create early working prototypes using AI-assisted development tools (sometimes referred to as “vibe coding”) that allow teams and customers to interact with real functionality during early design stages.

A Typical Day Might Include the Following

• Work directly with partners, customers, and NiCE sales teams to understand business needs related to interaction analytics within the contact center.
  • Maintain direct client engagement to validate product direction and ensure customer needs are reflected in product strategy.
  • Develop and maintain Product Requirements Backlogs detailing business and technical requirements for upcoming releases.
  • Assist in developing functional and technical designs for features and capabilities defined in the product requirements.
  • Rapidly prototype new product ideas using AI-assisted development tools to validate concepts with internal teams and customers.
  • Leverage modern AI development platforms (such as Claude Code, Manus AI, Lovable, and other emerging tools) to accelerate ideation, prototyping, and experimentation.
  • Manage relationships across functional groups and influence cross-functional teams without direct hierarchical ownership.
  • Prioritize and manage defects, improvements, and feature enhancements.
  • Design, storyboard, and develop compelling product demonstration scenarios within the application.
  • Participate in customer-facing sales meetings, events, and user conferences as a product and AI solutions expert.
  • Perform competitive analysis and serve as a key internal resource for knowledge of competing products and capabilities.
  • Communicate the value of GenAI and Copilot solutions to a wide range of audiences, including internal teams (sales, services, and support), customers, prospects, and partners.
  • Communicate effectively and professionally with customers both inside and outside of the NiCE CXone ecosystem.

To Land This Gig You'll Need

Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or a related field (or equivalent work experience). Master’s Degree preferred.

• 5+ years of experience in software product management, professional services, or a similar strategic role.
  • Excellent written and verbal communication skills.
  • Demonstrated experience advocating for customer needs and translating them into product direction.
  • Strong cross-functional leadership and project management skills.
  • Proven ability to take initiative and work independently in a fast-moving environment.
  • Ability to thrive in dynamic and evolving business environments.
  • Comfort communicating across all levels of the organization.
  • Ability to partner with sales executives and support opportunities as a subject matter expert, particularly for emerging offerings.
  • Contact center industry experience preferred.
  • User experience or graphic design experience is a plus, but not required.
  • Knowledge of telephony infrastructure is a plus, but not required.
  • Experience with contact center solutions including agent interactions, automation, virtual agents, and GenAI / LLM technologies.
  • Ability to manage multiple initiatives and balance competing priorities.
  • Experience with software development, networking, hosted applications, telecommunications, or similar technical product environments.
  • Experience working with SaaS-based product platforms.

Additional Preferred Qualifications

• Demonstrated experience working directly with enterprise customers to gather requirements and translate them into product direction.
  • Comfort leveraging AI tools to accelerate product discovery, prototyping, and experimentation.
  • Experience building early functional prototypes using AI-assisted development tools such as Claude Code, Manus AI, Lovable, or similar platforms.
  • Curiosity and willingness to continuously experiment with emerging AI technologies to improve product development velocity and innovation.