So, what’s the role all about?
As the Lead QA architect, you will lead the quality assurance efforts for NiCE’s critical product suite, ensuring the highest standards of quality and reliability. This role focuses on driving quality and automation strategies, implementing shift-left practices, defining and tracking quality metrics, mentoring QA leads, promoting a culture of quality and excellence and deriving the roadmap for continuous improvement.

How will you make an impact?  

• Serve as the quality leader for an entire domain and be accountable for the product quality
• Actively track the domain’s quality tasks, analyze the testing needs, and define QA activities and ownership
• Continuously analyze and challenge existing testing coverage
• Plan, develop, and execute test strategy across domain
• Lead Quality assurance efforts that align with product objectives to ship products rapidly and with confidence
• Implement and evolve QA processes to get effective test signals and scale testing efforts across our services
• Partner with engineering and DevOps teams to leverage automation for scalable solutions to prevent regressions and ensure the reliability of product
• Plan and lead NFR testing
• Define guidelines and best practices for our automation and manual testing procedures
• Coordinate cross organizations/cross-region testing activities

Have you got what it takes?

• 5 years QA leadership experience: Team leader/Manager
• Minimum 5 years of experience as a QA engineer with at least 4 years of automation experience
• Extensive experience designing tests for an enterprise SW solution
• Leadership, coordination abilities and ability to influence without authority
• Ability to define QA processes across development groups
• Hands-on experience with CI/CD and Test-Driven Development
• Excellent communication skills (written and verbal) and interpersonal skills
• Experience with full software development lifecycle using Agile Development processes
• Superior analytical and problem-solving abilities
• Strong self-motivation; Excellent work ethic, dependable and responsible 

A Software Development Engineer works as an integrated part of the NiCE Analytics software engineering team with specific focus on developing and delivering software products into a cloud-native production environment. Opportunities will include design and development of microservice architectures, distributed computing, cloud development and big data technologies while developing new functionality or evolving existing ones and supporting a massively scalable analytics solution servicing a global customer base.

NiCE R&D is in the midst of a transition from traditional software development to using AI tools like Claude Code.  We leverage the Atlassian MCP to take requirements from Jira and details from Confluence and let AI do the heavy lifting.  We are becoming AI Managers but we still want developers with experience writing software.

As a Software Development Engineer, a Typical Day Might Include the Following:

• Work as a member of an agile team to enhance and improve software written in Java and Python
• Design and present projects to improve current process and overall platform
• Leverage AI tools, LLMs, or automation frameworks (e.g., Claude, OpenAI, agents) to accelerate software development
• Code and test projects according to team SDLC processes and best practices
• Deliver high-quality software on time
• Attend meetings and training as required.
• Work with engineers, architects, and product management for the successful completion of project work
• Follow established department procedures, policies, and processes.
• Follow the company Code of Ethics and NICE policies and procedures at all times.

To Land This Gig You'll Need:

• An undergraduate degree in Computer Science or related major course of study
• 4+ years prior experience developing cloud-native services in a production environment
• Experience with coding languages such as Java and Python
• Experience using Claude Code, OpenAI, GitHub Copilot and other AI tools to write enterprise grade software

• Experience with source control systems, build tools and frameworks (GIT, Gradle, CMake, Jenkins)
• Scripting experience (Python, Shell, Bash)
• Experience with AWS ECS, Kinesis, Dynamo DB, Redis, and others

• A strong desire to build additional experience in innovative public cloud technologies
• Demonstrated abilities as a fast learner with good problem solving and communication skills, who can work independently on engineering tasks and with others.
• Ability to solve challenging problems
• Ability to learn independently and from others
• Ability to communicate effectively in English with team members and peers abroad

Bonus Experience:

• Experience with NLP or experience with machine learning tools and techniques
• Experience with Analytics, Big Data or Business Intelligence
• Experience working as a Scrum Master

Senior Revenue Accountant 

Location: Sandy, UT (hybrid, 2 days per week in office) 

So, what’s the role all about? 

As a Senior Revenue Accountant, you’ll play an important role in supporting a well-established, publicly traded SaaS business with a collaborative revenue accounting function. You’ll work closely with cross‑functional partners to ensure revenue is accounted for accurately and consistently, while helping maintain the strong processes and controls expected of a mature public company.  

This role is ideal for someone who enjoys solving complex accounting questions, contributing to reliable financial reporting, and continuously improving processes in an evolving SaaS environment. 

How will you make an impact? 

Senior Revenue Accountant – Key Responsibilities 

• Support the revenue accounting process in accordance with ASC 606, including participation in contract review, assessment of performance obligations, evaluation of transaction price, and allocation and recognition of revenue for assigned areas. 

• Review customer contracts, amendments, renewals, and modifications, and partner closely with Sales, Deal Desk, Legal, FP&A, and Order Management to ensure appropriate revenue treatment for standard and nonstandard terms. 

• Manage monthly and quarterly revenue close activities, ensuring revenue is recorded accurately, completely, and in compliance with US GAAP and public company reporting requirements. 

• Prepare and review revenue related journal entries, including deferred revenue, contract assets, and contract liabilities. 

• Maintain reconciliations for revenue related balance sheet accounts, investigate variances, and ensure timely resolution of discrepancies. 

• Own the revenue subledger and ensure alignment between operational systems and the general ledger. 

• Support SOX 404 controls related to revenue by documenting processes, maintaining supporting evidence, and participating in control walkthroughs and testing. 

• Serve as a primary point of contact for external auditors for revenue related matters, including preparation of audit schedules, technical accounting support, and responses to audit inquiries. 

• Draft and maintain revenue accounting policies, procedures, and technical accounting memos, including documentation for complex revenue arrangements. 

• Partner with FP&A to support revenue forecasting, backlog reporting, and analysis of bookings, billings, and revenue trends. 

• Prepare quarterly and annual revenue disclosures for public filings, including deferred revenue roll forwards and contract balance disclosures. 

• Support system integrations, enhancements, and process improvements related to revenue accounting, including scalability, automation, and internal control effectiveness. 

• Ensure data integrity across revenue systems, billing platforms, manual schedules, and cloud ERP systems (e.g., Workday Financials). 

• Provide guidance and mentorship to junior accountants or offshore team members on revenue accounting processes and close responsibilities. 

• Continuously identify opportunities to enhance efficiency, accuracy, and control within the revenue accounting function in a high growth SaaS environment. 

Have you got what it takes? 

Experience 

• 5+ years of progressive accounting experience, ideally including SaaS revenue experience in a multi-entity, multi-region environment. 

• BA/BS in Accounting or Finance. 

• CPA preferred. 

• Public company or Big 4 background. 

Skills and Tools 

• Strong communication, writing, financial analysis, and interpersonal skills. 

• Intermediate Excel skills. 

• Hands-on experience with Workday Financials (or strong experience with a comparable cloud ERP and clear willingness to ramp on Workday). 

• Comfort working across systems and pulling, reconciling, and analyzing data from multiple sources. 

• Highly organized, detail-oriented, and able to manage competing priorities. 

• Proven ability to communicate and influence at all levels of an organization. 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

NICE to have (Advantages):

ABOUT NICE

NiCE is a global leader in cloud platforms for customer experience and contact center technology, serving over 25,000 organizations worldwide. We help businesses deliver smarter, faster, and more human interactions — at scale. Our engineering teams are at the center of that mission, building the products and platforms that transform how companies engage with their customers.

THE ROLE

We're looking for a technically strong engineer who is genuinely excited about AI — not because it's a trend, but because they've already been using it to do better work and they want to go further. This person doesn't wait for training programs or permission to level up. They experiment on their own, stay ahead of what's available, and bring what they learn back to the team.

You have real engineering depth — you know how to design systems, write code that holds up in production, and solve hard problems. You also have real AI experience: you've worked with LLMs and AI tools in ways that go beyond surface-level prompting. You understand the trade-offs, you've seen where these tools break down, and you've figured out how to get the most out of them anyway.

What sets you apart is the hunger. You're the kind of engineer who reads the release notes, follows what's shipping in the AI space, and finds ways to apply it before anyone asks you to. You want to be at the front of where this is going — and you're willing to put in the work to get there.

WHAT YOU'LL DO

• Design, build, test, and ship software across the full development lifecycle
• Use AI coding tools and Agentic AI Workflows actively in your day-to-day work — for code generation, review, testing, debugging, and documentation
• Write clean, well-structured, Code and/or specification docs, leveraging AI as a partner, and also take responsibility for its quality in production. Take responsibility for its quality in production
• Collaborate with product managers, designers, and other engineers to understand requirements and deliver working solutions
• Apply prompt engineering and Agentic coding techniques to accelerate your work and improve output consistency
• Participate in code reviews, technical discussions, and team planning
• Evaluate and adopt new AI tools and approaches as the landscape evolves
• Contribute to shared engineering standards and help raise the bar for how the team uses AI

WHAT WE'RE LOOKING FOR

Engineering Fundamentals

• Solid experience in backend, frontend, or full-stack software development
• Proficiency in one or more modern programming languages and frameworks
• Comfortable working with APIs, distributed systems, and software integrations
• Strong understanding of testing practices, code quality, and software design principles

AI & LLM Experience

• Hands-on experience using AI coding tools in real development work — not just exploration or hobby projects
• Practical knowledge of how LLMs work, where they're effective, and where they fall short
• Experience with prompt engineering — writing, iterating, and evaluating prompts for reliable output
• Familiarity with agents, tool use, or AI-assisted workflow automation
• Working understanding of LLM constraints: context windows, token costs, latency, and output variability

Communication & Collaboration

• Communicates clearly in both technical and non-technical conversations
• Writes documentation, specs, and code comments that others can actually use
• Works well in cross-functional teams and gives constructive code review feedback
• Takes ownership end-to-end — not just the assigned task, but the outcome

NICE TO HAVE

• Experience in CX, contact center, or enterprise SaaS environments
• Familiarity with CCaaS platforms, voice/chat AI, or customer-facing AI products
• Exposure to building or tuning agentic systems or multi-step AI pipelines
• Experience contributing to shared tooling, internal platforms, or developer experience improvements

WHAT TO EXPECT AT NICE

• A team that treats AI fluency as a professional standard — you won't be the only one who takes this seriously
• Access to modern AI tools, frameworks, and the space to experiment and improve how you work
• Real ownership — you'll be trusted to make decisions and see your work through to production
• A culture of continuous improvement, where how we build is as important as what we build
• Clear paths to grow into specialized engineering roles as your skills and interests develop

READY TO APPLY?

If you're a strong engineer who uses AI as a genuine part of how you work — not as a buzzword — we'd like to hear from you. We care more about what you've built and how you think than where you went to school or what your title was.

NiCE is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

So, what’s the role all about?

The Public Sector Program Management & Operations Manager will lead and strengthen our Public Sector Sales organization by supporting operational excellence. This role improves sales productivity, supports public sector contracts and contract management, supports public sector RFPs and RFP management, enhances process discipline, and supports revenue growth through streamlined workflows, high-quality analytics, and impactful proposal contributions. The ideal candidate is highly organized, analytically strong, and experienced in technology services in the public sector with a proven ability to support sales teams. This role also works cross-functionally with Delivery, Operations, Partner and Alliances, Finance, Legal, and Contracts teams to ensure operational excellence. 

Candidates are required to be on-site 2-days a week in NiCE's office locations. Richardson, TX; Hoboken, NJ; Salt Lake City, UT, or Atlanta, GA

How will you make an impact?

Proposal Management & Contract Support: 

• Oversee and manage the process for all incoming proposals, public sector contract windows, RFP/RFI requests, ensuring timely responses, tracking, and outcomes. 

• Track and align with sales on public sector contracting requirements, openings, and lifecycle management of the agreements in place 

Contract Management & Strategy:  

• Develop and execute a forward-looking state and cooperative contract strategy aligned to go-to-market priorities; anticipate procurement needs 12–18 months in advance and establish required vehicles ahead of revenue timelines. 

• Establish, expand, and renew statewide and cooperative contracts to include new products, services, and pricing models that support growth objectives. 

• Track contract utilization and performance, identifying opportunities to optimize scope, usability, and adoption across priority markets. 

Sales Operations & Process Optimization: 

• Maintain and enhance CRM workflows (Salesforce preferred), data accuracy, and sales tool utilization. 

• Lead forecasting, pipeline management, and sales performance reporting. 

• Provide insights on pipeline health, win/loss trends, and revenue drivers to support strategic decision-making. 

• Assist with strategic planning, quota setting, and territory alignment. 

• Identify inefficiencies in sales workflows—such as proposal turnaround, SOW generation, and customer onboarding processes—and implement improvements. 

Have you got what it takes?

• Bachelor’s degree in Business, Operations, or a related field 
• 5+ years of experience in sales operations, revenue operations, or business operations, ideally within technology services. 
• Strong understanding of SaaS models 
• Deep familiarity with Public Sector contracting processes (RFPs, SOWs, IDIQs, BPA call orders) and commercial procurement practices. 
• Advanced proficiency with CRM systems, sales enablement tools, and automation processes for contract reviews and approvals. 
• Exceptional communication, analytical, and project management skills. 
• Ability to work cross-functionally in a fast-paced, highly technical environment. 
• Skilled at developing and presenting executive-level communications and data visualization. 

Preferred Skills/Experience 

• Experience in Public Sector technology, consulting and assessment. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10702
Reporting into: VP of Sales Operations
Role Type: Individual Contributor 

So, what’s the role all about?

Our Customer Success team partners with enterprise clients to ensure they realize measurable business value from their investment in Proactive AI Agent. This role is ideal for someone who combines strong data analysis skills with deep customer-facing experience, and who is comfortable owning outcomes across complex, strategic accounts.

How will you make an impact?  

• Own a book of enterprise and strategic customers, ensuring contract value is realized and renewal risk is proactively managed
• Analyze customer, journey, and operational data to identify trends, risks, and opportunities
• Translate data into clear, executive-ready insights and recommendations
• Build and maintain customer success plans aligned to business outcomes and KPIs
• Partner with customers to define, prioritize, and evolve AI-driven journeys that deliver measurable value
• Gather and document customer business and technical requirements, and create customer-specific technical specification documents (defining scope, data inputs, logic/flows, dependencies, and success criteria) to guide implementation and delivery
• Design and evolve customer journeys that leverage GenAI-based capabilities, including defining use cases, guardrails, escalation logic, and success criteria, and reflecting these requirements in technical specifications
• Lead Quarterly Business Reviews, presenting performance, insights, and next-step recommendations
• Coordinate cross-functional delivery with Professional Services, Product, and Sales
• Support renewal and expansion conversations with data-backed business cases
• Act as a trusted advisor to senior client stakeholders, balancing strategic guidance with execution

Have you got what it takes?

• Managed post-sale customer relationships for enterprise or strategic accounts
• Owned customer outcomes, not just implementations or tickets
• Used data analysis to guide customer decisions and executive conversations
• Participated in renewals, expansions, or commercial planning
• Presented insights and recommendations directly to customer stakeholders
• Bachelor’s degree
• Experience managing complex, customer-facing projects
• Experience creating customer-facing or internal technical specifications or requirements documentation in support of implementations
• Strong analytical skills; comfortable working with raw or imperfect data in Excel or similar tools
• Ability to explain data-driven insights clearly to non-technical audiences
• Experience working with large, process-driven organizations
• Strong communication and stakeholder management skills
• Commercial awareness and comfort supporting renewal and expansion motions

You will have an advantage if you also have:

• Experience in SaaS, AI, CX environments
• Experience delivering or supporting executive-level business reviews
• Experience designing or supporting customer journeys that leverage GenAI or large language model–based capabilities, including defining prompts, constraints, and fallback behaviors
• Formal project management training or certification (e.g., PMP), applied in a customer-facing delivery or success role

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10685
Reporting into: Director, Product Customer Success,CX
Role Type: Individual Contributor

So, what’s the role all about?

We are seeking a Senior Full-Stack Software Engineer to design, build, and scale high-quality web applications. You will work across the stack—from intuitive frontend experiences to robust backend systems—while mentoring engineers and influencing technical direction.

How will you make an impact?

• Design and develop end-to-end features across frontend and backend systems
• Build scalable, performant, and secure web applications
• Collaborate with product managers, designers, and other engineers to deliver user[1]focused solutions
• Architect and implement APIs, services, and data models
• Improve system reliability, observability, and performance
• Lead code reviews and enforce engineering best practices
• Mentor junior and mid-level engineers
• Contribute to technical roadmap, system design, and architecture decisions
• Troubleshoot production issues and drive root cause analysis

Have you got what it takes?

• 7+ years of experience in full-stack software development
• Strong proficiency in Frontend: JavaScript/TypeScript, React, Angular, or Vue
• Strong proficiency in Backend: Node.js, Python, Java, PHP, C#/.NET or similar
• Experience building and consuming RESTful APIs or GraphQL
• Solid understanding of databases (SQL, NoSQL, PostgreSQL, MongoDB, etc.)
• Familiarity with cloud platforms (AWS, GCP, or Azure)
• Experience with CI/CD pipelines, testing, and DevOps practices
• Strong knowledge of software design patterns and system architecture
• Excellent problem-solving and communication skills
• Experience using AI tools (Windsurf, Claude Code, Cursor, CodeX, Anthropic and
• OpenAI toolchain, etc)
• Experience with GenAI and AgenticAI

You will have an advantage if you have:

• Experience with microservices or distributed systems
• Knowledge of containerization (Docker, Kubernetes)
• Familiarity with event-driven architecture (Kafka, RabbitMQ, etc.)
• Experience with observability tools (Datadog, Prometheus, etc.)
• Prior experience in a high-growth or startup environment

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Role Purpose

The Regional Credit and Collection Manager is responsible for managing an Americas debtor ledger, ensuring timely collection of outstanding invoices, minimizing credit risk, and fostering strong relationships with customers and internal stakeholders. This role is critical to maintaining healthy cash flow and supporting the overall financial stability of the organization.

Key Responsibilities

Skills & Experience Required

Qualifications

Key Competencies

Overview

As a Senior Software Architect, you will play a critical role in defining and evolving the technical direction of our client-facing products and internal platforms. You will architect scalable, cloud-native, API-first systems while contributing to modern development workflows and AI-driven engineering practices. Your leadership will guide teams in building reliable, secure, high-performance distributed systems and integrating emerging AI capabilities—including conversational AI, AI-assisted development workflows, and platform-level automation.

What You'll Do

Architect & Lead

• Set end-to-end technical direction, including platform vision, technology choices, architectural patterns, and infrastructure strategy.
• Design, document, and evolve cloud-native, API-first systems integrating web clients, internal services, and external partners.
• Architect distributed services that emphasize scalability, performance, reliability, observability, and security.

AI & Modern Engineering Integration

• Integrate AI-assisted development practices into engineering workflows, including tools like Claude Code, GitHub Copilot, or similar.
• Promote AI-driven automation such as test generation, code refactoring, dependency analysis, and large-scale codebase exploration.
• Contribute to conversational AI platforms, messaging pipelines, data flows, and ML-adjacent integrations.
• Identify opportunities to incorporate ML/AI capabilities into platform features and system components.

Delivery & Ownership

• Own architecture through implementation, testing, deployment, monitoring, iteration, and long-term stewardship.
• Align architecture with product strategy through tight collaboration with Product, Design, and Engineering.
• Drive technical decisions and coordinate multi-team execution while elevating engineering standards.

Technical Excellence & Leadership

• Provide mentorship and architectural guidance across teams.
• Conduct thorough code and architecture reviews to raise engineering quality.
• Improve CI/CD pipelines, development workflows, and operational excellence.
• Diagnose and resolve complex performance bottlenecks across all layers of the stack.
• Foster a culture of ownership, experimentation, continuous improvement, and AI-augmented engineering.

Required Qualifications

• BS in Computer Science or equivalent experience.
• 15+ years of software development experience.
• 5+ years designing or architecting large-scale systems.
• Expertise in C# and familiarity with Go, Java, or similar.
• Expertise in Front End Technologies, preferably React or similar. 
• Experience with relational and non-relational databases.
• Experience with AI-assisted development tools.
• Strong understanding of distributed systems and microservices.
• Experience developing RESTful services and API-first architectures.
• Working knowledge of CI/CD and DevOps tooling.
• Strong communication and architectural documentation skills.

Preferred Qualifications

• MS in Computer Science.
• Experience with Azure cloud services (CosmosDB, Service Bus, App Services, etc.).
• Experience with AWS or hybrid cloud environments.
• Experience with Angular or modern web frameworks.
• 2+ years formal architecture experience.
• 7+ years technical leadership experience.
• Experience integrating AI/ML capabilities into platforms.
• Understanding of machine learning concepts.
• Experience with telecommunications, real-time systems, or enterprise cloud platforms.

Why Join Us

You will influence the architectural direction of core platforms while shaping the future of the company’s AI-First software engineering strategy. Work on systems at enterprise scale with teams committed to quality, innovation, and modern engineering excellence.

Sr Software Architect

Location: Salt Lake City, UT

Overview

As a Senior Software Architect, you will play a critical role in building and evolving Verse's client-facing products and internal platforms that power a premium customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform.

As a Sr Software Architect, a typical day might include the following: 

• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure
• Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution
• Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners
• Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration
• Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security
• Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows
• Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership
• Continuously improve development workflows, CI/CD pipelines, and operational excellence
• Identify and resolve performance bottlenecks across application, database, and infrastructure layers
• Identify ways to accelerate overall R&D throughput and quality using leading architectures and standards
• Communicate architecture in an effective and professional manner
• Drive technical decisions, solve tough problems, and coordinate multiple project execution
• Foster a strong teamwork environment and create passion and energy within the team.
• Represents self and department with professionalism and competence.
  
  

To Land This Gig You'll Need:

• BS in Computer Science or equivalent work experience is required
• 15+ years of software development experience
• 5+ years of software development experience on large scale and high-volume enterprise products
• Strong understanding of developing in C#
• Experience architecting systems for performance and scalability
• Expertise in designing applications using relational and/or non-relational databases
• Working Knowledge of ci/cd
• Experience developing RESTful web services
• Excellent problem-solving abilities.
• Excellent decision-making skills.
• Working Knowledge of design patterns.
• Working Knowledge of Agile development processes
• Strong communication skills
• Strong quality orientation
• Must possess strong organizational and time management skills.

Bonus Experience: 

• MS in Computer Science
• 2+ years of software architecture experience
• 7+ years of technical leadership experience.
• Proficiency in Angular
• Experience building and operating systems on Azure, including services such as:
  • App Services, Azure Functions, Azure SQL Server, CosmosDB, Service Bus,
  • SignalR, Storage Accounts, Logic Apps, Application Insights
• Practical understanding of machine learning concepts and how they apply to real-world products
• Experience integrating AI-powered features or working with data-driven systems is a strong plus

So, what’s the role all about?

The Enablement Content Design Manager is responsible for designing, developing, and scaling high-impact enablement content that drives real performance in the field. This role blends instructional design, content creation, and modern AI-driven approaches to learning. 
 
You will own the creation of engaging, scalable learning experiences including SCORM-based courses, video content, playbooks, and interactive assets. This role ensures our enablement programs are not just informative, but intuitive, engaging, and built for how people actually learn. 
 
This is not just content creation. This is experience design. Success is measured by adoption, engagement, and impact on performance. 

How will you make an impact?

Instructional Design & Course Development 

• Design and develop structured learning programs using modern instructional design principles 
  • Build SCORM-compliant courses for LMS platforms 
  • Create modular, scalable learning paths aligned to onboarding and everboarding programs 
  • Apply adult learning theory to ensure content is practical, engaging, and retention-focused 

Content Creation & Design 

• Develop high-quality enablement content including decks, playbooks, guides, and interactive assets 
  • Create visually compelling materials aligned to brand and enterprise standards 
  • Simplify complex concepts into clear, actionable content for global audiences 

Video & Multimedia Production 

• Produce and edit video content for training, product updates, and internal communications 
  • Design short-form and long-form video experiences optimized for engagement 
  • Incorporate motion graphics, voiceover, and storytelling techniques to enhance learning 

AI-Driven Content Design 

• Leverage AI tools to accelerate content creation, personalization, and scalability 
  • Design adaptive learning experiences using AI-generated content and simulations 
  • Continuously explore new tools and approaches to modernize enablement delivery 

Program Support & Collaboration 

• Partner with Sales, Product, Technical Enablement, and Marketing to translate needs into content 
  • Support major enablement programs (onboarding, everboarding, certifications) with scalable assets 
  • Ensure consistency and quality across all enablement materials globally 

Performance & Optimization 

• Track engagement and effectiveness of content (completion rates, usage, feedback) 
  • Continuously refine content based on data and field input 
  • Ensure content drives measurable improvements in readiness and performance 

Have you got what it takes?

What Success Looks Like 

• High adoption and completion rates of enablement content 
  • Strong engagement across learning programs 
  • Improved seller and partner readiness 
  • Scalable content that supports global growth 
  • Clear connection between content and performance outcomes 

Required Experience 

• 5+ years in instructional design, enablement content, or learning experience design 
  • Experience building SCORM-based courses and working within LMS platforms 
  • Strong graphic design and content creation skills 
  • Experience with video production and editing tools 
  • Proven ability to create scalable, high-quality learning experiences 

Preferred Experience 

• Experience in SaaS, AI, or enterprise technology environments 
  • Familiarity with tools like Articulate, Rise, Captivate, Figma, Adobe Suite, or similar 
  • Experience incorporating AI into content creation workflows 
  • Background in enablement or GTM-focused organizations 

Core Skills 

• Instructional design expertise 
  • Visual design and storytelling 
  • Video editing and multimedia production 
  • Ability to translate complex topics into simple learning experiences 
  • Strong attention to detail and quality 
  • Innovative mindset with a focus on modern learning approaches 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10668
Reporting into: Team Lead, Sales Enablement
Role Type: Individual Contributor

This role is responsible for defining, driving, and executing the product strategy for a portfolio of NiCE Enterprise solutions integrated into the NiCE CX Platform. The Product Manager will own roadmap development, backlog prioritization, and cross-functional alignment to ensure seamless integration and successful go-to-market execution. 

Acting as a key liaison between the NiCE Enterprise Line of Business (LoB) and the NiCE CX LoB, this role requires strong negotiation, communication, and stakeholder management skills. You will collaborate closely with engineering, operations, marketing, training, and sales teams to deliver high-impact solutions that enhance customer experience and business value. 

Key Responsibilities 

Product Strategy & Roadmap 

• Define and drive the product roadmap for NiCE Enterprise portfolio integrations within the CX Platform 

• Own and prioritize the product backlog, ensuring alignment with business goals and customer needs 

• Identify new opportunities through customer, market, and competitive insights 

• Develop business cases, including revenue opportunities, use cases, and feature definitions 

Customer & Market Intelligence 

• Proactively gather feedback from customers, prospects, and internal stakeholders 

• Analyze market trends, industry developments, and emerging opportunities 

• Evaluate competitor capabilities, positioning, and pricing to inform strategy 

• Translate insights into actionable product improvements and innovation 

AI & Innovation Enablement 

• Leverage AI/LLM capabilities to enhance product workflows and lifecycle efficiency 

• Utilize AI tools to accelerate documentation, prototyping, and design processes 

• Identify opportunities to embed generative AI into product features and user experiences 

Cross-Functional Leadership 

• Act as the primary liaison between NiCE Enterprise and NiCE CX LoBs, driving alignment and resolving conflicts 

• Partner with Engineering, Architecture, and Operations to deliver scalable solutions 

• Collaborate with Marketing, Sales, and Training to support go-to-market initiatives 

• Facilitate cross-functional workshops to define product concepts and requirements 

Execution & Delivery 

• Lead end-to-end product development, from concept through launch 

• Create and maintain clear documentation: requirements, user stories, interaction designs, and launch plans 

• Support data-driven decision-making through analysis and performance insights 

• Ensure successful delivery of product initiatives through strong project coordination 

Subject Matter Expertise & Enablement 

• Serve as the subject matter expert for assigned products and features 

• Train internal teams on new capabilities and product enhancements 

• Support sales efforts by providing product expertise and participating in key opportunities 

• Represent the product in customer engagements, demos, and industry events 

Required Qualifications 

Education 

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) 

Experience 

• 4+ years of product management experience delivering software products 

• Strong experience translating business needs into technical requirements and specifications 

• Proven ability to work across technical and non-technical audiences, including executives 

• Experience managing competing priorities in fast-paced, high-pressure environments 

Skills 

• Excellent written and verbal communication skills 

• Strong analytical and problem-solving abilities 

• Ability to interpret technical concepts and communicate them clearly 

• High attention to detail with strong organizational skills 

• Proficiency with tools for documentation, diagramming, and product planning 

• Self-starter with a proactive, ownership-driven mindset 

Preferred Qualifications 

• Experience with project management methodologies and tools 

• Background in telecommunications, SaaS, networking, or cloud-based platforms 

• Familiarity with Agile, ITSM, or product-led environments 

• Strong time management skills with the ability to manage multiple initiatives simultaneously 

• Experience collaborating closely with engineering and technical teams 

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

Student Developer Position – 

📍 Location: Sandy, Utah (Hybrid) - ***You MUST be located in Utah to qualify for this role***
💼 Department: R&D – 
🕒 Schedule: Part-time (20 hours/week, flexible with class schedules, required to come to office 2 days a week)

Are you a student in your Junior of a CS degree looking to gain real-world experience in software development? NICE is seeking a motivated and passionate Student Developer to join our R&D Team.

This is a unique opportunity to work on cutting-edge web technologies that power the next generation of customer experience (CX) tools used by companies around the world.

🔧 What You'll Do

• Work on microservices using - Golang
• Write automation testing w/Playwright.
• Participate in code reviews, team standups, and agile development processes
• Write clean, maintainable, and well-documented code
• Learn best practices in software development within a large-scale enterprise

✅ What We’re Looking For

• Actively pursuing a degree in Computer Science, Information Systems, Software Engineering, or a related field
• Familiarity with AWS, Microservices 
• Problem-solving mindset and willingness to learn and tackle tough challenges
• Ability to work independently and as part of a collaborative team
• Strong communication skills
• Positive can-do attitude

🌟 Nice to Have

• Experience with REST APIs, unit testing, or cloud platforms (AWS)
• Previous internship or project work with modern web apps

🎓 Perks for Students

• Flexible work hours to accommodate school schedules
• Mentorship from experienced developers
• Real-world, resume-boosting development experience
• Opportunity to contribute to production-level code used by global customers

Do you love creating strategies and vision that can take a diverse portfolio of products and make them all run like a well-oiled machine? If so then NiCE is the place for you. 

This Director of Product Management will lead the strategy, vision, and execution for the CXone platform — the shared foundation of services that accelerate application teams' time to market. As the contact center industry undergoes its most significant transformation through AI and automation, this leader will define how AI-native capabilities are prioritized, built, and delivered across the platform. Managing a team of Product Managers, they will own the platform roadmap, drive cross-functional alignment, and ensure the platform evolves to meet the demands of a rapidly changing AI landscape. 

A Typical Day Might Include the Following: 

• Defining and driving the platform strategy and AI enablement roadmap — including AI-aware extensions to shared services such as the API facade, security and compliance, telemetry, tenant management, and billing framework — to accelerate application teams' time to market for AI-powered features. 

• Leading rapid prototyping and proof-of-concept initiatives with engineering to validate platform service concepts — testing assumptions on scalability, integration patterns, and developer experience before committing to full roadmap investment. 

• Developing and prioritizing product roadmaps and cross-solution backlogs, balancing market demand, customer needs, and business objectives while managing cost margins for a multi-million dollar solution set. 

• Driving spec-driven product development — authoring platform API contracts, service specifications, and integration guides that serve as the primary handoff artifact between product and engineering, ensuring alignment before development begins. 

• Collaborating with platform engineering, security, and application product teams to define requirements, integration patterns, and governance standards for AI services built on or consumed through the platform. 

• Monitoring platform service performance metrics relevant to AI workloads — including API gateway throughput, service reliability, and usage telemetry — to ensure SLA commitments are met for dependent application teams. 

• Driving responsible AI standards at the platform layer — including data privacy controls, audit logging, and compliance guardrails — so that application teams inherit governance by default rather than solving it independently. 

• Developing the AI fluency of the platform product management team — building shared understanding of how AI workloads stress platform services differently, and ensuring PMs can critically evaluate requests from application teams building AI-powered features. 

• Building and maintaining key relationships with strategic partners and representing NiCE CXone as an industry thought leader at customer sites, trade shows, and industry events. 

• Partnering with sales and go-to-market teams to support opportunities, communicate platform capabilities, and respond to customer requirements and escalations. 

• Providing leadership through coaching, feedback, development goals, and performance management; responsible for recruiting and hiring within the department. 

• Reporting on performance metrics and adjusting priorities, staffing, and workloads to ensure efficient operation in alignment with departmental goals and objectives. 

To Land This Gig You'll Need: 

• Bachelor's Degree in Computer Science, Business Information Systems, Marketing, or similar field preferred, or equivalent experience; MBA would be a great addition. 

• 12+ years of product management experience with formal product management techniques, tools, and principles for planning and delivering software products and services. 

• Demonstrated experience delivering platform or infrastructure capabilities that enabled engineering teams to build and ship AI-powered products at scale. 

• Fluency in AI/ML concepts sufficient to evaluate how AI workloads impact platform services — including API design, security, scalability, and observability — without needing to write code. 

• Working knowledge of LLM and generative AI capabilities sufficient to anticipate platform needs — including API design considerations, cost attribution, rate limiting, and security implications of integrating AI services into a multi-tenant platform. 

• Experience defining and tracking success metrics for platform services supporting AI workloads — including adoption rates by application teams, time-to-integrate, SLA adherence, and reduction in duplicated AI infrastructure across product lines. 

• Experience with spec-first or API-first development practices, including authoring technical product specifications that bridge product intent and engineering implementation across a shared platform used by multiple application teams. 

• Demonstrated ability to lead through influence, present confidently to customers and co-workers, and engage effectively with technical resources — listening carefully, asking the right questions, and translating technical inputs into product decisions. 

• In-depth knowledge of agile & SCRUM development methodologies and experience with a SaaS product set. 

Experience Preferred: 

• Contact center experience with an emphasis on reporting, data usage, and analysis; familiarity with omnichannel and multichannel contact management. 

• Familiarity with conversational AI, virtual agents, or generative AI applications — particularly from the perspective of understanding what shared platform capabilities these features require to scale across a multi-tenant environment. 

• Understanding of AI governance considerations — including data privacy, audit logging, and regulatory requirements (GDPR, CCPA) — as they apply to building compliance capabilities into a shared platform used by multiple application teams. 

• Familiarity with agentic AI workflows and multi-step AI orchestration — to anticipate platform service requirements as application teams begin building autonomous AI-driven features on top of the platform. 

• Experience tracking how platform and infrastructure capabilities are evolving to support AI workloads in enterprise SaaS — including awareness of emerging patterns in multi-tenant AI governance, shared model serving, and developer experience for AI-enabled platforms. 

So, what’s the role all about?

The Senior Software Architect is responsible for designing and guiding the implementation of scalable, reliable, and secure software systems. This role bridges business strategy and technical execution, ensuring that architecture decisions align with long-term goals, performance needs, and engineering best practices.

How will you make an impact?

• Define end-to-end architecture for complex software systems (cloud-native, distributed systems, microservices).
• Evaluate and select appropriate technologies, frameworks, and platforms.
• Create architectural blueprints, diagrams, and technical roadmaps.
• Ensure scalability, availability, performance, and fault tolerance.
• Provide guidance and mentorship to engineering teams.
• Lead design reviews and enforce architectural standards.
• Collaborate with engineering managers and tech leads to drive execution.
• Act as a technical decision-maker on critical initiatives.
• Partner with product, business, and operations teams to translate requirements
• into technical solutions.
• Communicate complex technical concepts to non-technical stakeholders.
• Align architecture with business goals and regulatory requirements.
• Contribute to critical code paths when necessary.
• Ensure adherence to best practices in coding, testing, CI/CD, and DevOps.
• Establish standards for performance, observability, and reliability.
• Design systems that handle high throughput and large-scale data.
• Identify bottlenecks and implement performance improvements.
• Optimize cost efficiency in cloud environments.
• Ensure systems follow security best practices (authentication, authorization,
• encryption).
• Support compliance requirements (e.g., SOC 2, GDPR, HIPAA depending on industry).

Have you got what it takes?

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 8–12+ years of software engineering experience.
• 3–5+ years in an architectural or senior technical leadership role.
• Strong experience with Cloud platforms (AWS, Azure, or GCP), Distributed systems
• & microservices architecture, APIs (REST/GraphQL) and Databases (SQL and
• NoSQL)
• Strong proficiency in Frontend: JavaScript/TypeScript, React, Angular, or Vue
• Strong proficiency in Backend: Node.js, Python, Java, PHP, C#/.NET or similar
• Experience building and consuming RESTful APIs or GraphQL
• Solid understanding of databases (SQL, NoSQL, PostgreSQL, MongoDB, etc.)
• Experience with DevOps practices, CI/CD pipelines, and containerization (Docker,
• Kubernetes).
• Experience using AI tools (Windsurf, Cursor, GitHub CoPilot, CodeX, Chat GPT,
• Anthropic and OpenAI toolchain, etc)
• Experience with GenAI and AgenticAI

You will have an advantage if you have:

• Experience scaling systems to millions of users or high transaction volumes.
• Background in a specific domain (fintech, healthcare, SaaS, etc.).
• Knowledge of event-driven architecture, streaming systems (Kafka), and caching strategies.
• Familiarity with Infrastructure as Code (Terraform, CloudFormation).
• Experience working in global or distributed teams.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 10430

Reporting into: Director, Engineering

Role Type: Individual Contributor

So, what’s the role all about?

We're looking for a motivated talented Scrum Master that will be responsible for supporting multiple Agile teams in delivering high-quality products through effective Scrum practices, coaching, and continuous improvement.

This role partners closely with Product Owners, Engineering Managers, and cross-functional stakeholders to remove impediments, optimize team performance, and mature Agile practices across the organization. The ideal candidate is an experienced servant-leader who excels at facilitation, communication, and driving measurable outcomes.

How will you make an impact?

• Guide 8 Scrum teams in applying Agile and Scrum principles effectively.
• Coach team members on self-management, cross-functionality, and accountability.
• Foster an environment of continuous improvement, learning, and psychological safety.
• Mentor junior Scrum Masters and contribute to scaling Agile practices across the enterprise.
• Facilitate Sprint Planning, Daily Standups, Backlog Refinements, Sprint Reviews, and Retrospectives.
• Ensure ceremonies are productive, focused, and continuously improving.
• Work with Product Owners to build healthy, transparent, and well-prioritized backlogs.
• Track and ensure visibility into team metrics (velocity, throughput, cycle time, predictability).
• Remove impediments and escalate issues that impact delivery timelines.
• Monitor dependencies, risks, and cross-team coordination.
• Drive adoption of Agile best practices and experimentation with new frameworks (Scrum, Kanban, XP, SAFe, etc.).
• Identify process bottlenecks and implement improvements using data-driven insights.
• Facilitate cross-team collaboration and alignment for multi-team initiatives.
• Partner with leadership, engineering, and product stakeholders to support strategic planning and delivery.
• Provide clear, timely communication on progress, risks, and impacts.
• Promote transparency through dashboards, reporting, and information radiators.

Have you got what it takes?

• 5–8+ years of experience as a Scrum Master or Agile Coach.
• Proven success supporting multiple Scrum teams in a scaled environment.
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe, LeSS, etc.).
• Experience using Agile tools such as Jira, Azure DevOps, Rally, or VersionOne.
• Excellent facilitation, communication, and conflict-resolution skills.
• Demonstrated ability to remove impediments and unblock teams quickly.
• Ability to influence without authority.
• Strong problem-solving and adaptability.
• Excellent stakeholder engagement.

You will have an advantage if you have:

• Technical & development skills
• Certified Scrum Master
• Relevant certifications: CSM, A-CSM, CSP-SM, PSM II/III, SAFe SSM/SA/POPM.
• Experience in DevOps, CI/CD pipelines, or cloud-native engineering environments.
• Background in coaching leaders and influencing organizational Agile maturity.
• Experience with metrics dashboards and Agile analytics.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9469

Reporting into: Director, Engineering

Role Type: Individual Contributor

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

AI Software Engineer – Cloud AI Platforms

At NICE, we are not just building software—we are transforming how cloud operations are run using AI. We are building intelligent platforms that can understand system behavior, make decisions, and automate real-world operational workflows at scale. If you’re excited about applying AI beyond chatbots into real production systems, this is an opportunity to work on meaningful, high-impact problems.

What’s the role all about?

As an AI Software Engineer, you will be part of a team building AI-powered operational platforms that integrate across monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. You will work on designing and implementing intelligent workflows, integrating AI models, and building scalable systems that automate complex operational tasks.

This is a highly hands-on role focused on building, integrating, and scaling AI-driven solutions in production environments.

How will you make an impact?

• Build and scale AI-driven workflows and automation systems
• Develop integrations with systems like monitoring platforms, ticketing tools (ServiceNow, Jira, OpsGenie), CI/CD pipelines, and cloud services
• Design and implement APIs, tools, and data pipelines that power AI-driven decision-making
• Work on LLM integrations, prompt engineering, and orchestration layers — streaming responses, function calling, tool use, RAG pipelines, agentic orchestration
• Build and maintain full-stack AI applications using TypeScript, React, and Next.js — from user dashboards and personalized experiences to real-time analytics and interactive tools
• Translate real-world operational problems into automated, intelligent solutions
• Collaborate with Product, SRE, and Infrastructure teams to deliver end-to-end capabilities
• Improve system performance, reliability, and observability
• Build evaluation and observability systems — measure model capabilities, monitor output quality, and create dashboards that keep the product improvable
• Create reusable platforms and tools that accelerate development — component libraries, shared abstractions, internal tooling that multiplies team productivity

Key Responsibilities

• Design and develop scalable backend systems for AI-powered platforms
• Build and maintain AI integrations, workflows, and automation pipelines
• Implement REST APIs, microservices, and event-driven architectures
• Design and implement database schemas and queries for complex domains — tracking, engagement, reporting
• Work with both structured and unstructured data for AI use cases
• Contribute to CI/CD pipelines, testing, and deployment automation
• Troubleshoot and optimize production systems
• Collaborate with cross-functional teams to deliver high-quality solutions
• Contribute to reusable frameworks and engineering best practices
• Prototype fast — move from concept to working demo in days, ship incrementally

What we’re looking for

• 5+ years of software engineering experience, strong focus on full-stack web development
• Expert in TypeScript and React — performance optimization, modern patterns (hooks, context, suspense), component architecture
• Production experience with Next.js — App Router, Server Components, API routes, SSR/SSG, edge deployment
• Hands-on experience with LLMs — prompt engineering, streaming APIs, function calling, tool-use, chaining and orchestration patterns
• Experience with Vercel AI SDK — unified LLM provider interface, streaming, structured output, tool calling across OpenAI/Anthropic/Google/xAI
• Model Context Protocol (MCP) — building or consuming MCP servers for extensible AI tool use
• Strong backend fundamentals — Node.js or Python, REST/GraphQL APIs, relational databases, Redis, auth
• Solid database design — PostgreSQL, Drizzle ORM, schema modeling for complex domains, query optimization, migrations
• Experience building scalable, distributed systems in cloud environments (AWS / Azure)
• Working knowledge of CI/CD, Docker, Kubernetes
• Familiarity with Tailwind CSS, Radix UI and modern component-driven UI development
• High agency — you operate independently in ambiguous environments, take ownership of problems, and drive them to completion
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, evolving environment
• Communicate effectively with both technical and non-technical stakeholders

Nice to have

• Experience building agentic coding tools, AI agent frameworks, or developer-facing SDKs/APIs (Claude Agent SDK, OpenAI Agents SDK)
• Experience with Vercel ecosystem — Next.js, AI SDK providers, Turbopack
• Background in evaluation frameworks — measuring model capabilities, collecting human feedback at scale, A/B testing outputs
• Experience with sandboxed execution environments for safely running AI-generated code
• Built research tools, experimentation platforms, or scientific software
• Proficiency with Python — FastAPI/Django, data pipelines, ML tooling
• Knowledge of observability tools (Grafana, Prometheus, Sentry, etc.)
• Experience building automation or internal platforms
• Familiarity with real-time features — WebSockets, streaming UX, collaborative interfaces
• Knowledge of advanced web technologies — WebGL, WebAssembly, web workers, PWAs
• Experience with alternate JS runtimes — Bun, Deno
• Built open-source tools or platforms with active user communities
• Strong quantitative foundation (math, physics, or related fields)

Representative Projects

Things you might build in this role:

• Interfaces for collecting and managing human feedback on model outputs at scale
• Experiment orchestration platforms — launch, monitor, and analyze complex AI research runs
• Visualization tools that help understand model behavior and identify failure modes
• Reusable components and frameworks that enable rapid development of new AI applications
• Sandboxed execution environments for safely running AI-generated code
• AI-powered personalization engines — tutoring, content generation, adaptive features
• Workflow builders that let non-engineers orchestrate AI capabilities visually
• Enterprise integrations — ServiceNow, Salesforce, Confluence, Jira

Lead Software Engineer

The Lead Software Engineer designs and evolves core services within the NICE CXone platform, building scalable cloud systems that support enterprise customers worldwide. This role combines strong software engineering fundamentals with modern development practices, including AI-assisted engineering tools and agentic workflows that accelerate delivery and improve code quality.

Engineers in this role collaborate closely with product managers, system analysts, and architects while mentoring other engineers and driving solutions to complex platform challenges.

What You'll Do

• Design, build, and own scalable distributed services that power critical components of the NICE CXone platform.
• Lead the design and evolution of complex systems across multiple services, balancing performance, reliability, and maintainability.
• Write high-quality, maintainable code and provide thoughtful code reviews that help raise the engineering bar across the organization.
• Design and implement automated testing and quality strategies that improve system reliability and engineering velocity.
• Partner with product management, system analysts, architects, and other engineering teams to shape technical solutions and deliver meaningful outcomes for customers.
• Provide technical leadership and mentorship, helping engineers develop strong engineering judgment and ownership.
• Take ownership of production systems, diagnosing issues, resolving defects, and improving platform stability and resilience.
• Promote modern engineering practices including automation, observability, maintainable architecture, and AI-assisted development workflows that accelerate development and system understanding.
  
  

Engineering Culture at NICE

At NICE, we believe great engineers own outcomes. Our teams focus on solving meaningful problems for customers and delivering results rather than simply completing tasks.

Engineers in this role are trusted to think critically, propose solutions, and make technical decisions that move systems forward. There is rarely only one correct path to solving a complex engineering challenge, and we value experimentation, iteration, and continuous improvement.

Our engineering teams are also actively adopting AI-augmented development practices to accelerate software delivery and improve system quality. Engineers regularly use modern AI tools and workflows to assist with development, debugging, testing, and system analysis.

Examples include:

• Using AI tools such as Claude Code, GitHub Copilot, or similar to assist with coding, debugging, and documentation
• Leveraging AI for test generation, refactoring, and system exploration in complex codebases
• Automating engineering workflows such as dependency analysis or large-scale code investigation

We do not expect every candidate to be an expert in these tools today, but we are looking for engineers who are curious about modern development workflows and excited to continuously improve how software is built.

Required Qualifications

• Bachelor’s degree in Computer Science, Business Information Systems, or a related field (or equivalent practical experience).
• 8+ years of professional software development experience designing and building production systems.
• Strong engineering judgment with the ability to evaluate tradeoffs and design practical solutions to complex technical challenges.
• Experience building and operating distributed services using Go, Java, and Spring.
• Experience designing and maintaining AWS-based microservices architectures.
• Deep understanding of object-oriented design, common design patterns, and maintainable software architecture.
• Experience developing automated tests and working within CI/CD development environments.
• Experience working in agile development environments with strong collaboration across engineering, product, and architecture teams.
• Experience leveraging modern developer tooling, including AI-assisted development platforms (such as Claude Code, GitHub Copilot, or similar) to improve engineering productivity.

Preferred Qualifications

• Experience working with large-scale distributed systems or real-time platforms.
• Experience with MongoDB, DynamoDB, or similar distributed database technologies.
• Experience building services using REST APIs, WebSockets, or gRPC.
• Experience working in CI/CD environments and modern automation frameworks.
• Experience serving as a technical lead or mentoring engineers.
• Experience working in telecommunications, telephony systems, or contact center platforms.
• Experience integrating AI/ML capabilities into software platforms or working with AI-assisted development workflows.
• Experience with information security practices.

Why Join NICE Engineering

You’ll work on a large-scale cloud platform supporting enterprise customers worldwide while helping shape the next generation of engineering practices at NICE.

Our teams build highly reliable distributed systems while adopting modern development workflows and AI-assisted engineering practices that accelerate innovation without sacrificing quality.

Sales Development Intern

Location:  Sandy, UT (hybrid work schedule - 2 days per week in office; 3 days per week at home)

The NICE CX Sales Development Intern is responsible for generating new business opportunities. Sales Development Interns utilize and develop professional sales skills to investigate prospective clients’ company structure, industry positioning, and any other relevant information and input that data into the database. This information is used to penetrate the company with the intent of securing an opportunity to pass to the sales team.

As a Sales Development Intern, a Typical Day Might Include the Following:

• Generate new business opportunities through lead follow-up and prospecting of potential customers in the assigned territory.
• Make calls from provided customer lists as well as maximizing efforts from inbound opportunities.
• Participate in other lead generation campaigns as defined by management.
• Effectively and efficiently log leads and sales interactions in the NICE CX contact management software tools.
• Meet or exceed Lead Development quotas as defined by management.
• Maintain comprehensive knowledge of current and future NICE CX products and services offered.
• Interact as necessary with assigned territory sales team.
• Attend meetings and trainings as required.

To Land This Gig You'll Need:

• Junior or Senior in a Marketing, Business Management, or related program.
• Coursework or experience relating to: marketing, communications, business management.
• Previous experience with customer service.
• This is a full time internship position.  Ideal candidates should be available to work 40 hours per week.

So, what’s the role all about?

The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment.

How will you make an impact?  

• Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases.
• Perform database and application tuning.
• Establish and maintain sound backup and recovery policies and procedures.
• Implement and maintain database security
• Create, maintain, and monitor SQL 
• Other duties assigned by the manager

Have you got what it takes? 

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required.
• 5+ years maintaining SQL Server mission-critical databases 
• 5+ years of TSQL programming 
• 2+ years implementing and maintaining database replication
• 2+ years implementing and maintaining SQL Server Availability Groups
• Ability to work with technical and non-technical people 
• Problem-solving skills are a must 
• Ability to meet deadlines

You will have an advantage if you also have:

• SSAS/SSRS/SSIS
• Newer data/streaming platforms: Kafka, MSK, Snowflake, Aurora DB, SNS
• AWS, AWS CLI management
• MS Azure database management
• MCSE/MCDBA/OCP 
• NET technologies 
• PowerShell 
• C#
• Rubrik
• TFS/GitHub

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Job Summary

We are seeking a Business Project Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business Partner organizations. In this role, you will lead cross-functional initiatives from discovery and business requirements through implementation and rollout, driving operational efficiency and scalable process improvements across a global software environment. The position requires strong business analysis and process optimization skills, along with the ability to leverage data, BI tools, and emerging technologies such as AI to identify insights and recommend solutions. You will work closely with business stakeholders and IT teams to address operational challenges, define best-practice processes, and ensure successful adoption through workshops, user acceptance testing (UAT), and training. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple initiatives simultaneously while influencing stakeholders and delivering impactful results.

Responsibilities: 

·         Serves as a Project Manager for the Global Business Operations organization, focused on post sales unites (Services, Support, business partners etc.)

·         End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation

·         Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stockholders and self-learning

·         Manage discussion to identify and suggest the best practice process to handle business challenges

·         Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements

·         Consume company's data and BI reports for process discovery and business insights, including using AI.

·         Manages and supports operational issues, new needs and questions raised by the business around post sales processes and system.

·         Lead process rollout to wide population, including workshops, UAT and training

·         Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Education:            

·         A University degree B.Sc in Industrial & Management engineering or similar - Must

·         MBA - an advantage

Requirements:

·         At least 3 years of experience as a Project Manager of a global multinational environment in the software industry

·         Excellent understanding of business processes

·         Experience in leading discovery, solution suggestion and implementation phases in projects

·         Hands-on experience with corporate applications (like SFDC, Service Now, AI tools etc.)

·         Experience in writing business requirement documents

·         Self-learning capabilities, via reading, interviewing and data analysis

·         Managerial skills and experience in matrix management

·         Experience leading multi-activities in parallel

·         Experience working closely with IT

·         Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution

·         Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization

·         Highly organized, dynamic and self-motivated team player with a flexible and creative approach

·         Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders

·         Experience in Consulting company - an advantage

·         Knowledge in Professional Services  & Support processes and systems – an advantage

AI Software Engineer – Cloud AI Platforms

At NICE, we are not just building software—we are transforming how cloud operations are run using AI. We are building intelligent platforms that can understand system behavior, make decisions, and automate real-world operational workflows at scale. If you’re excited about applying AI beyond chatbots into real production systems, this is an opportunity to work on meaningful, high-impact problems.

What’s the role all about?

As an AI Software Engineer, you will be part of a team building AI-powered operational platforms that integrate across monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. You will work on designing and implementing intelligent workflows, integrating AI models, and building scalable systems that automate complex operational tasks.

This is a highly hands-on role focused on building, integrating, and scaling AI-driven solutions in production environments.

How will you make an impact?

• Build and scale AI-driven workflows and automation systems
• Develop integrations with systems like monitoring platforms, ticketing tools (ServiceNow, Jira, OpsGenie), CI/CD pipelines, and cloud services
• Design and implement APIs, tools, and data pipelines that power AI-driven decision-making
• Work on LLM integrations, prompt engineering, and orchestration layers — streaming responses, function calling, tool use, RAG pipelines, agentic orchestration
• Build and maintain full-stack AI applications using TypeScript, React, and Next.js — from user dashboards and personalized experiences to real-time analytics and interactive tools
• Translate real-world operational problems into automated, intelligent solutions
• Collaborate with Product, SRE, and Infrastructure teams to deliver end-to-end capabilities
• Improve system performance, reliability, and observability
• Build evaluation and observability systems — measure model capabilities, monitor output quality, and create dashboards that keep the product improvable
• Create reusable platforms and tools that accelerate development — component libraries, shared abstractions, internal tooling that multiplies team productivity

Key Responsibilities

• Design and develop scalable backend systems for AI-powered platforms
• Build and maintain AI integrations, workflows, and automation pipelines
• Implement REST APIs, microservices, and event-driven architectures
• Design and implement database schemas and queries for complex domains — tracking, engagement, reporting
• Work with both structured and unstructured data for AI use cases
• Contribute to CI/CD pipelines, testing, and deployment automation
• Troubleshoot and optimize production systems
• Collaborate with cross-functional teams to deliver high-quality solutions
• Contribute to reusable frameworks and engineering best practices
• Prototype fast — move from concept to working demo in days, ship incrementally

What we’re looking for

• 10+ years of software engineering experience, strong focus on full-stack web development
• Expert in TypeScript and React — performance optimization, modern patterns (hooks, context, suspense), component architecture
• Production experience with Next.js — App Router, Server Components, API routes, SSR/SSG, edge deployment
• Hands-on experience with LLMs — prompt engineering, streaming APIs, function calling, tool-use, chaining and orchestration patterns
• Experience with Vercel AI SDK — unified LLM provider interface, streaming, structured output, tool calling across OpenAI/Anthropic/Google/xAI
• Model Context Protocol (MCP) — building or consuming MCP servers for extensible AI tool use
• Strong backend fundamentals — Node.js or Python, REST/GraphQL APIs, relational databases, Redis, auth
• Solid database design — PostgreSQL, Drizzle ORM, schema modeling for complex domains, query optimization, migrations
• Experience building scalable, distributed systems in cloud environments (AWS / Azure)
• Working knowledge of CI/CD, Docker, Kubernetes
• Familiarity with Tailwind CSS, Radix UI and modern component-driven UI development
• High agency — you operate independently in ambiguous environments, take ownership of problems, and drive them to completion
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, evolving environment
• Communicate effectively with both technical and non-technical stakeholders

Nice to have

• Experience building agentic coding tools, AI agent frameworks, or developer-facing SDKs/APIs (Claude Agent SDK, OpenAI Agents SDK)
• Experience with Vercel ecosystem — Next.js, AI SDK providers, Turbopack
• Background in evaluation frameworks — measuring model capabilities, collecting human feedback at scale, A/B testing outputs
• Experience with sandboxed execution environments for safely running AI-generated code
• Built research tools, experimentation platforms, or scientific software
• Proficiency with Python — FastAPI/Django, data pipelines, ML tooling
• Knowledge of observability tools (Grafana, Prometheus, Sentry, etc.)
• Experience building automation or internal platforms
• Familiarity with real-time features — WebSockets, streaming UX, collaborative interfaces
• Knowledge of advanced web technologies — WebGL, WebAssembly, web workers, PWAs
• Experience with alternate JS runtimes — Bun, Deno
• Built open-source tools or platforms with active user communities
• Strong quantitative foundation (math, physics, or related fields)

Representative Projects

Things you might build in this role:

• Interfaces for collecting and managing human feedback on model outputs at scale
• Experiment orchestration platforms — launch, monitor, and analyze complex AI research runs
• Visualization tools that help understand model behavior and identify failure modes
• Reusable components and frameworks that enable rapid development of new AI applications
• Sandboxed execution environments for safely running AI-generated code
• AI-powered personalization engines — tutoring, content generation, adaptive features
• Workflow builders that let non-engineers orchestrate AI capabilities visually
• Enterprise integrations — ServiceNow, Salesforce, Confluence, Jira

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

Senior Software Architect – AI & Distributed Systems

Overview

As a Senior Software Architect, you will play a critical role in defining and evolving the technical direction of our client-facing products and internal platforms. You will architect scalable, cloud-native, API-first systems while contributing to modern development workflows and AI-driven engineering practices. Your leadership will guide teams in building reliable, secure, high-performance distributed systems and integrating emerging AI capabilities—including conversational AI, AI-assisted development workflows, and platform-level automation.

What You'll Do

Architect & Lead

• Set end-to-end technical direction, including platform vision, technology choices, architectural patterns, and infrastructure strategy.
• Design, document, and evolve cloud-native, API-first systems integrating web clients, internal services, and external partners.
• Architect distributed services that emphasize scalability, performance, reliability, observability, and security.

AI & Modern Engineering Integration

• Integrate AI-assisted development practices into engineering workflows, including tools like Claude Code, GitHub Copilot, or similar.
• Promote AI-driven automation such as test generation, code refactoring, dependency analysis, and large-scale codebase exploration.
• Contribute to conversational AI platforms, messaging pipelines, data flows, and ML-adjacent integrations.
• Identify opportunities to incorporate ML/AI capabilities into platform features and system components.

Delivery & Ownership

• Own architecture through implementation, testing, deployment, monitoring, iteration, and long-term stewardship.
• Align architecture with product strategy through tight collaboration with Product, Design, and Engineering.
• Drive technical decisions and coordinate multi-team execution while elevating engineering standards.

Technical Excellence & Leadership

• Provide mentorship and architectural guidance across teams.
• Conduct thorough code and architecture reviews to raise engineering quality.
• Improve CI/CD pipelines, development workflows, and operational excellence.
• Diagnose and resolve complex performance bottlenecks across all layers of the stack.
• Foster a culture of ownership, experimentation, continuous improvement, and AI-augmented engineering.

Required Qualifications

• BS in Computer Science or equivalent experience.
• 15+ years of software development experience.
• 5+ years designing or architecting large-scale systems.
• Expertise in C# and familiarity with Go, Java, or similar.
• Expertise in Front End Technologies, preferably React or similar. 
• Experience with relational and non-relational databases.
• Experience with AI-assisted development tools.
• Strong understanding of distributed systems and microservices.
• Experience developing RESTful services and API-first architectures.
• Working knowledge of CI/CD and DevOps tooling.
• Strong communication and architectural documentation skills.

Preferred Qualifications

• MS in Computer Science.
• Experience with Azure cloud services (CosmosDB, Service Bus, App Services, etc.).
• Experience with AWS or hybrid cloud environments.
• Experience with Angular or modern web frameworks.
• 2+ years formal architecture experience.
• 7+ years technical leadership experience.
• Experience integrating AI/ML capabilities into platforms.
• Understanding of machine learning concepts.
• Experience with telecommunications, real-time systems, or enterprise cloud platforms.

Why Join Us

You will influence the architectural direction of core platforms while shaping the future of the company’s AI-First software engineering strategy. Work on systems at enterprise scale with teams committed to quality, innovation, and modern engineering excellence.

So, what’s the role all about?
As the Lead QA architect, you will lead the quality assurance efforts for NiCE’s flagship product suite, ensuring the highest standards of quality and reliability. This role focuses on driving quality and automation strategies, implementing shift-left practices, defining and tracking quality metrics, mentoring QA leads, promoting a culture of quality and excellence and deriving the roadmap for continuous improvement.

How will you make an impact?  

• Serve as the quality leader for an entire domain and be accountable for the product quality
• Actively track the domain’s quality tasks, analyze the testing needs, and define QA activities and ownership
• Continuously analyze and challenge existing testing coverage
• Plan, develop, and execute test strategy across domain
• Lead Quality assurance efforts that align with product objectives to ship products rapidly and with confidence
• Implement and evolve QA processes to get effective test signals and scale testing efforts across our services
• Partner with engineering and DevOps teams to leverage automation for scalable solutions to prevent regressions and ensure the reliability of product
• Plan and lead NFR testing
• Define guidelines and best practices for our automation and manual testing procedures
• Coordinate cross organizations/cross-region testing activities

Have you got what it takes?

• 5 years QA leadership experience: Team leader/Manager
• Minimum 5 years of experience as a QA engineer with at least 4 years of automation experience
• Extensive experience designing tests for an enterprise SW solution
• Leadership, coordination abilities and ability to influence without authority
• Ability to define QA processes across development groups
• Hands-on experience with CI/CD and Test-Driven Development
• Excellent communication skills (written and verbal) and interpersonal skills
• Experience with full software development lifecycle using Agile Development processes
• Superior analytical and problem-solving abilities
• Strong self-motivation; Excellent work ethic, dependable and responsible 

Job Summary:

The Sustenance Engineer will oversee the end-to-end management of software reported incidents, ensuring timely resolution and effective communication with stakeholders. The role involves coordinating and collaborating on customer break/fix reports, performing root cause analysis, and coordinating with R&D teams and other departments. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and experience in identifying and resolving customer reported issues within a software environment.

Key Responsibilities:

• Act as an R&D focal point for customer reported incidents, including replicating and diagnosing potential software bugs
• Consult with technical support on identifying bugs and proper use of products and features
• Maintain comprehensive incident documentation, including incident reports, root cause analyses, and resolution details.
• Facilitate communication between tech support, R&D teams, and other relevant departments.
• Optimize or develop incident management tools and technologies to enhance incident tracking and resolution
• Effectively manage escalated or high impact issues
• Provide clear and timely updates to stakeholders during incidents, including status updates and resolution timelines.
• Implement recommendations based on review findings to improve future incident response and prevention.
• Develop and deliver training programs for tech support and NOC teams to improve incident detection, escalation, and handling.

Qualifications:

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., ITIL, Incident Management) are a plus.
• Experience:
• 5+ years of experience in technical troubleshooting, preferably in a software or IT environment.
• Proven track record of managing complex incidents and coordinating cross-functional teams.
• Skills:
• Strong technical knowledge of software systems and case management processes.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Experience with incident management tools and platforms (e.g., JIRA, ServiceNow).
• Ability to work under pressure and manage multiple priorities.

So, what’s the role all about?

As a Sales Development Representative, you will play a crucial role in generating new business opportunities. SDRs are valued and recognized for the work they do creating the sales pipeline we need for NiCE’s success. You will work closely with Account Executives (AEs) and your manager to target the most strategic accounts in your territory, using primarily tailored messaging in calls and emails to create opportunities. Your goal will be to exceed your quota, while intentionally preparing yourself for future sales and leadership promotions.

How will you make an impact?

• Generate new sales opportunities by leveraging our Target Account Framework to prospect new accounts within your territory.
• Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement software, and complete prospecting activities.   
• Collaborate with your AEs to target the best accounts and prospects.
• Complete activity and sales interactions that result in conversations with the right prospects.
• Set and achieve weekly and monthly goals from coaching conversations with your manager.
• Maintain a comprehensive knowledge of our industry, products, and services.
• Participate in frequent team meetings and training sessions, including our highly structured 2-month ramping and onboarding program, and sales and leadership preparation programs.
• Perform other duties as assigned. 

Have you got what it takes?

• Strong self-discipline and time management abilities.
• Strong written and verbal communication skills.
• Strong skills in teamwork and success contributing to a healthy team environment.
• Comfortable completing high-volume, quality prospecting activities.
• Ability to build rapport quickly and handle objections effectively with senior-level executives.  
• Experience with modern prospecting software tools.  
• Self-motivated and goal oriented.
• Resilient with a growth mindset.  
• Previous sales experience preferred but not required.  
• Bachelor’s Degree preferred but not required

Why Join Us:

• Skill Development: We promote SDRs into other roles within the company, especially in sales, focusing on continuous learning and skill enhancement.
• High-Performing Culture: Be part of a high-growth, well-established software company where high performance is recognized and rewarded.
• Collaborative Environment: Work in a supportive and collaborative environment where your contributions are valued.
• Valuable Work: Engage in meaningful work that directly impacts our company's growth and success.
• Respected Role: The SDR role is respected and seen as a critical component of our sales strategy. 

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 3 days working from the office and 2 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

The Program Manager serves an instrumental role in delivering NICE CXone software features to the marketplace. Fulfilling the role as Program Manager will help drive, plan and standardize software development activities from concept to completion. This person is responsible for driving organizational success through governance, standardization, and planning efficiency efforts. 

Major Functions/Responsibility

• The Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Architects, Software Engineers, and Quality Assurance Engineers.
• Execute the product vision through the software development lifecycle to ensure program goals are met.
• Interface with teams throughout company to drive, plan, and implement software objectives.
• Work closely with Product Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Perform the scrum master role for multiple teams.
• Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.
• Provide timely project status updates, risks and issues to all stakeholders.
• Coordinate Release Management to schedule, communicate and drive releases onto each environment.
• Give clear and timely direction for product and project questions.
• Coordinate with Product Management for product launches and technical documentation.
• Be an expert with respect to the product line and usability.
• Create and communicate visual layouts and proof-of-concepts.
• Good understanding of competitive landscape.
• Maintain and share deep understanding of the product from the end-user perspective.
• Research available technologies and capabilities in order to drive the most effective product solutions.
• Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
• Occasional travel for client-site visits or industry tradeshows.
• May also manage other program or project managers.
• Occasional staff selection, coaching, goals, performance, and evaluations.
• Share job knowledge, skills and ideas with other employees.
• Follow the company Code of Ethics and inContact policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of inContact.

Required Education, Experience and Job Related Skills:

• Bachelors or Masters Degree in Computer Science, Information Technology or related field or equivalent work experience required. Technical or industry certifications are preferred in addition to the required education/experience.
• 8+ years of project leadership in a cross-functional environment
• 8+ years hands-on experience working in a key software development lifecycle role
• 8+ year of demonstrated success defining and launching products
• 8+ years of demonstrated experience writing software specifications
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
• Demonstrated progressive work experience in a lead role
• Proactive, responsive and committed to removing roadblocks to fulfill timelines
• Strategic thinker, consensus builder
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
• Experience working with and influencing cross-functional teams without formal authority
• Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields
• Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
• Excellent facilitation, interviewing, and presentation skills
• Excellent written and verbal communications skills

Experience Preferred: 

• Product Management experience using formal techniques and principles
• Experience working with graphical user experience and user interface design
• Experience working with object-oriented software development, web services, web development or other similar technical products
• Understanding of standard engineering processes and software development methodologies
• Experience with user acceptance testing, regression testing, integration testing.
• PMI, PMP, Certified Scrum Practioner, Certified Scrum Master certifications

Director Engineering

The Director of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market, building bridges across the organization. This is achieved through directing the development, testing, delivery, and support of cloud based contact center solutions and applications, including resource schedules and delivery milestones, overall product quality, system capacity planning and support across the inContact platform. This is also achieved by demonstrating leadership behaviors consistent with inContact's 4E leadership model and mentoring and leading one or more groups within the engineering organization at various times as a model for how a top performing leader should lead an organization.

​In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary responsibility of this position is to lead the growth, quality and efficiency of the Engineering team while also developing team members into great leaders of behavior as well as results. The Director of Engineering is responsible for developing and managing the Engineering team, and will be measured based on performance against both short term and long term goals.

As a Director Engineering, a typical day might include the following.  

• Provides leadership in design, delivery, and support of inContact software and platforms
• Provides leadership in management and leadership behaviors including senior level communication skills and abilities consistent with the inContact 4E leadership model
• Develop programs, policies and procedures that assure consistent and replicable development methods
• Create and monitor the set of policies that establish standard development languages, tools, and methodology; documentation practices; and examination procedures for developed systems to insure alignment with overall architecture.'
• Participate in project scope, schedule and cost reviews.
• Understand product capabilities and limitations.
• Identify and implement ways to improve and promote quality and demonstrate accuracy and thoroughness.
• Establish working relationships with external technology vendors.
• Integrate customer requirements through the engineering effort for championing next generation products.
• Quickly gain an understanding of the company's technology and markets, establish self as a credible leader.
• Responsible for new product software development and quality.
• Maintenance of software/bug fixes.
• Release scheduling.
• Keeps abreast of new technologies and has demonstrated knowledge and experience in various technologies.
• Manage 3rd party consulting partners implementing products.
• Prepare and submit weekly project status reports; prepare monthly reports outlining team assignments and/or changes, project status changes, and forecasts project timelines.
• Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
• Prioritize employee career development in an effort to grow inContact's internal pipeline of leadership talent
• Prioritize, assign and manage department activities and projects in accordance with the department's goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
• Responsible for recruiting, hiring and firing for the department.

To land this gig you will need: 

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
• Master’s degree in Computer Science or Business Management preferred.
• ​Relevant certifications also preferred among other indications of someone who values continuing education.
• 12+ years experience "living" with various operating systems, development tools and development methodologies including Java, C#, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.
• 8+ years of individual contributor software development experience.
• 6+ years management experience in a fast growing software environment with proven ability to lead and engage co-located software development and QA teams working on multiple projects.
• Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
• Proven ability to establish and drive processes and procedures with quantifiable metrics to measure the success and effectiveness of the development organization.
• Proven history of upgrading and exporting outstanding talent because of recognizable and practiced people leadership skills.
• Proven history of delivering on deadlines/releases without compromising quality.
• Proven history of successfully establishing and managing cost effective vendor resources.
• Mastery of engineering concepts and core technologies: development models, programming languages, databases, testing, and documentation.
• Development experience with Web Services and related technologies.
• Experience with Agile software development and SCRUM methodologies.
• Proven track record of delivering high quality software products.
• A solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services. Understanding of standard engineering processes and software development methodologies.
• Experience coordinating the work and competences of software staff within functional project groups.
• Ability to work cross functionally and as a team with other executive committee members.
• Strong verbal and written communication skills.
• Communicate effectively with different business units about technology and processes using lay terms and descriptions. ​

Experience Preferred:

• Experience building horizontally scalable solutions leveraging containers, microservices, Big Data technologies among other related technologies.
• Experience working with graphical user experience and user interface design.
• Experience working with object-oriented software development, web services, web development or other similar technical products.
• Experience with telephony, networking, hosted applications, or other similar technical products.
• Telecommunications experience with IVR applications or telephony apps.
• Experience with user acceptance testing, regression testing and integration testing.
• Experience working on open source software projects for Apache and other great open source software organizations.
• Demonstrable experience training and leading teams as a great people leader.​