So, what’s the role all about?

As a Specialist Automation Engineer. You will be part of a cross-functional Scrum team that develops and supports specific components of our end product. You will be working hand in hand with the other R&D people. You will be involved in new feature development; provide input to POs and developers on the correct behavior of the system. You own the quality of the product, taking full responsibility for all functional – but also non-functional – aspects, like performance, stability, security, and maintainability. Serve as the quality leader for the group and is accountable for the product quality. Drive the team for continues improvement and innovate with quality assurance practices.

How will you make an impact?

Drive an AI-first quality mindset, leveraging automation and data insights to improve testing, defect detection, and overall product quality

Design and execute AI-assisted test strategies (manual, automation, unit, integration, E2E, exploratory) for web and backend to ensure strong coverage

Own end-to-end quality of modules and releases, ensuring standards, reliability, and customer expectations are met

Identify defects early, proactively diagnose issues, and continuously improve test coverage and risk mitigation

Lead test automation efforts and define QA strategy, deliverables, and ownership across the team

Contribute to Discovery and Epic reviews, partner with stakeholders to identify risks, shape requirements, and ensure environment readiness and stability

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering

8–11 years of experience as an Automation QA Engineer

Strong experience in test planning and execution for scalable applications

Hands-on with Playwright (TypeScript/JavaScript); knowledge of Java/JavaScript is a plus

Experience with AI-driven testing approaches and test management tools (TestLink, Xray)

Good understanding of Agile (Scrum/Kanban) methodologies

Experience with API testing (Postman), SQL, and microservices architecture

Familiarity with virtual environments, Windows, and shell operations

Hands-on in functional and non-functional testing with a strong quality mindset

You will have an advantage if you also have:

Experience in web & backend testing

Knowledge of HTTP and cloud (AWS preferred)

Exposure to Telecom/UC systems

Experience in risk-based testing & CI/CD

ISTQB/ISEB/TMap certification is a plus

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10799

Reporting into:  Tech Manager
Role Type: Individual Contributor

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you

So, what’s the role all about?

Our company is seeking a highly skilled Senior Specialist Software Engineer with expertise in writing software with real time constraints to join our software development team. As a Senior Software Engineer, you will be responsible for designing, developing and maintaining software applications that meet business needs and specifications.

How will you make an impact?

• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills such as vibe coding, agentic AI, creating agents.
• Work closely with team members and provide technical guidance where required.
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. 
• Collaborate with other departments to remove impediments that require cross-functional support. 
• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability. 
• Monitor code quality and identify areas for improvement through code reviews. 
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvements across the org as necessary.
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. 

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 14+ years of experience in Software development.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Expert in usage of Claude Code, GitHub Copilot, vibe coding, agentic AI for development, test generation,
• Expert in VoIP, telecom, Media handling & media anchoring with protocols such as SIP, SDP, RTP, RTCP, firewall traversal, NAT and in depth knowledge TCP/IP. Must knowledge working with multi-threaded systems and practiced in designs & patters required for concurrency.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net, Orleans
• Expert with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Expert with Kubernetes infrastructure with knowledge of EKS, ECS, pods, kubectl, pod affinity, pod networking, helm charts
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10727
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you

So, what’s the role all about?

We are seeking a visionary Software Architect to serve as a technical leader for our engineering teams. In this role, you will bridge the gap between high-level strategy and hands-on execution, managing architectural subdomains within a large-scale platform. You will be responsible for guiding engineers toward correct technical paths, making high-stakes decisions, and relentlessly driving innovation and AI-first transformation across the organization.

How will you make an impact?

• Technical Leadership: Lead and influence multiple engineering teams, ensuring architectural alignment and high-quality technical decisions across subdomains.
• System Design: Architect resilient, multi-tenant cloud solutions and distributed event-driven systems that scale.
• Stakeholder Management: Collaborate with product leaders, directors, and cross-functional teams to navigate complex requirements in a multi-domain environment.
• API & Integration Strategy: Define robust API management strategies and ensure system resiliency through modern integration patterns.
• AI Integration: Evangelize and implement AI productivity tools (GitHub Copilot, Agents) and oversee the lifecycle of AI-driven applications utilizing LLMs.

Have you got what it takes?

• Total 14+ years and relevant 8+ years’ experience as Software Architect .
• Cloud Expertise: Proven track record of designing and deploying production-grade systems on AWS using a broad range of AWS native services.
• Architectural Depth: Deep experience in Multi-tenant Cloud Architecture, Event-Driven Systems, and Resiliency Patterns  
• Polyglot Mindset: A "right tool for the job" approach, with a willingness to work across various languages and frameworks in an AI-first environment.
• Communication: Exceptional ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• AI/LLM Proficiency: It will be good to have a person with practical understanding of AI project lifecycle specifically using LLMs and the use of AI agents to accelerate development

• Backend: Advanced proficiency in Java and Springboot Framework. Exposure to Node.js will be a significant plus.
• Infrastructure: Hands-on experience with AWS CloudFormation (YAML) and Infrastructure as Code.
• Data: Strong mastery of SQL required
• Big Data exposure to Apache Spark or Big Data processing will be a bonus.
• Frontend: Solid understanding of modern UI frameworks and frontend development principles.
• Tooling: Expert-level use of Jira, GitHub, GitHub Copilot, and Claude Code/other AI agents for productivity
• Testing : good exposure to automation testing and frameworks for unit testing , integration testing , e2e testing, performance testing.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10835
Reporting into: Director, Engineering, CX
Role Type: Individual Contributor

So, what’s the role all about? 

The Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. 

How will you make an impact? 

• Serves as the senior QA professional in the R&D group
• Committed to the quality of the released content
• Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them
• Take an active role in-process inspection and improvement
• Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership
• Plan, define and execute tests as part of the team’s QA related activities
• Continuously analyze and challenge existing testing coverage (manual and automatic tests)
• Monitor the test and production environments
• Write and maintain E2E automated tests

Have you got what it takes?

• At least 4 - 7 years of experience in QA/Automation positions
• The wide perspective of complex product solutions (business, technical, architecture)
• Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies
• Comprehensive experience working in an Agile development process
• Hands-on experience in Playwright, Java/JS or other OO language. Experience with writing SQL queries
• Fluent in English
• Team player
• Experience with AWS
• Experience with SDLC of SaaS products
• Hands-on experience with automated testing tools both for UI and APIs testing

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9630
Reporting into: Director, Engineering.
Role Type: Individual Contributor.

#LI-Hybrid

So, what’s the role all about?
As the Lead QA architect, you will lead the quality assurance efforts for NiCE’s critical product suite, ensuring the highest standards of quality and reliability. This role focuses on driving quality and automation strategies, implementing shift-left practices, defining and tracking quality metrics, mentoring QA leads, promoting a culture of quality and excellence and deriving the roadmap for continuous improvement.

How will you make an impact?  

• Serve as the quality leader for an entire domain and be accountable for the product quality
• Actively track the domain’s quality tasks, analyze the testing needs, and define QA activities and ownership
• Continuously analyze and challenge existing testing coverage
• Plan, develop, and execute test strategy across domain
• Lead Quality assurance efforts that align with product objectives to ship products rapidly and with confidence
• Implement and evolve QA processes to get effective test signals and scale testing efforts across our services
• Partner with engineering and DevOps teams to leverage automation for scalable solutions to prevent regressions and ensure the reliability of product
• Plan and lead NFR testing
• Define guidelines and best practices for our automation and manual testing procedures
• Coordinate cross organizations/cross-region testing activities

Have you got what it takes?

• 5 years QA leadership experience: Team leader/Manager
• Minimum 5 years of experience as a QA engineer with at least 4 years of automation experience
• Extensive experience designing tests for an enterprise SW solution
• Leadership, coordination abilities and ability to influence without authority
• Ability to define QA processes across development groups
• Hands-on experience with CI/CD and Test-Driven Development
• Excellent communication skills (written and verbal) and interpersonal skills
• Experience with full software development lifecycle using Agile Development processes
• Superior analytical and problem-solving abilities
• Strong self-motivation; Excellent work ethic, dependable and responsible 

The Mission

As Lead Software Engineer – AI Quality & Test Automation, you own the strategy and execution of a modern, AI-accelerated test automation program. You build and run the platforms, frameworks, and CI quality gates that keep releases reliable at high velocity — using AI to scale test creation, maintenance, and triage across teams. You don’t retrofit testing onto AI workflows; you engineer quality into them from the ground up, ensuring every stage of an AI-assisted pipeline is observable, trustworthy, and continuously improving.

Essential Duties & Responsibilities

Platform & Automation Leadership

• Own the automation platform: define and build scalable frameworks, standards, and governance (services, APIs, UI) that enable teams to produce robust, consistent coverage
• Set direction for test automation tooling and AI-assisted techniques that accelerate test design, authoring, maintenance, and triage
• Lead by example — write automation, set the quality bar, mentor engineers, and drive adoption of the practices you establish
• Own CI automation health: build and maintain test environments, pipelines, and tooling (including containers/CI), reduce flakiness, and shorten feedback loops
• Be a highly visible advocate for quality — lead cross-team discussions, drive alignment and decisions, and escalate risks and blockers immediately

AI-Native Test Engineering

• Lead the adoption of LLM-powered test generation: from natural language requirement ingestion to executable, maintainable test output
• Build and maintain a self-healing test infrastructure layer — leveraging AI to detect broken selectors, drifted APIs, or changed behaviors and propose or apply fixes autonomously
• Define prompt engineering standards, context injection patterns, and RAG architectures that ground test generation in real codebase context
• Implement guardrails to ensure AI-generated test output is verified, traceable, and safe to ship — including versioning, ownership attribution, and confidence scoring
• Own automated coverage and risk reporting (unit/integration/e2e) and use it to drive targeted gap closure and release readiness

Quality Gates & CI/CD

• Lead risk-based test strategy with product and engineering — define acceptance criteria and quality gates that support high delivery velocity without sacrificing customer-impacting quality
• Design adaptive quality gates for AI-accelerated CI/CD pipelines — gates that reason about risk, not just pass/fail thresholds
• Build risk-scoring models that adjust gate strictness based on change scope, code origin (human vs. AI-generated), historical failure patterns, and deployment context
• Architect the observability layer for automated pipelines: surface signals that indicate poor quality decisions in real time
• Establish rollback and circuit-breaker patterns for autonomous deployments triggered by quality signal degradation

AI Model & Agent Validation

• Build behavioral testing frameworks for validating AI agents and LLM-powered features in production — testing non-deterministic outputs with statistical rigor
• Design evaluation benchmarks for internal AI tooling: measuring task completion accuracy, hallucination rates, and decision quality over time
• Define adversarial and edge-case testing methodologies for AI features: prompt injection resistance, boundary condition handling, and graceful degradation
• Partner with ML platform and data science teams to establish quality acceptance criteria for every model and agent promoted to production

Required Skills & Experience

• 10+ years of software engineering experience with a strong emphasis on test automation (unit, integration, end-to-end) and quality engineering practices
• Strong programming skills in one or more languages: Python, TypeScript, Java, or C#
• Platform mindset — energized by building infrastructure and frameworks that enable product teams to move faster
• Experience building automation for APIs and distributed systems; UI automation experience is a plus
• Experience with CI/CD, test reporting/observability, and maintaining reliable pipelines (e.g., GitHub Actions, Jenkins, Azure DevOps)
• Proven ability to apply AI/LLM tools to scale automation (e.g., generate/refine tests, expand edge cases, refactor brittle suites, accelerate failure triage) while implementing guardrails so AI output is verified, traceable, and safe to ship
• Hands-on understanding of agentic AI patterns: tool use, multi-agent orchestration, planning loops, and human-in-the-loop design as applied to quality workflows
• Familiarity with LLM failure modes relevant to quality: hallucination, context loss, sycophancy, and over-confident assertions
• Excellent debugging and root-cause analysis skills across code, data, and infrastructure
• Strong communication skills; able to translate quality risks into clear tradeoffs and action plans
• Demonstrated technical leadership across teams — driving standards, roadmap execution, and stakeholder alignment
• Self-directed, comfortable with ambiguity, and biased toward action

Desired Skills & Experience

• Modern test frameworks (e.g., pytest, JUnit, NUnit, Playwright, Cypress) and API testing (REST, gRPC)
• Containerization and environments: Docker; Kubernetes a plus
• Relational databases and SQL; ability to validate data pipelines and analytics outputs
• Experience with Elasticsearch or similar text-retrieval data stores
• Performance/load testing (e.g., JMeter, k6, Locust) and profiling/observability
• Cloud experience (AWS/Azure/GCP) and Infrastructure-as-Code (e.g., Terraform)
• Experience building AI-enabled automation workflows (e.g., Claude/OpenAI APIs, prompt patterns for test generation, repo-aware RAG, scripts/services that turn AI output into runnable tests)
• Familiarity with agent frameworks (LangChain, LlamaIndex, AutoGen, or equivalents) and their tradeoffs in production quality pipelines
• Experience designing evaluation harnesses for non-deterministic AI systems — statistical confidence, behavioral consistency, and regression detection
• Agile software development experience (Scrum / XP)

Education

Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.

So, what’s the role all about?

As AI Quality Architect, you are the person who makes quality native to the agentic SDLC. You design the systems, standards, and intelligence layers that ensure every stage of an AI-accelerated pipeline — from requirement ingestion to autonomous deployment — is observable, trustworthy, and continuously improving. You don't retrofit testing onto AI workflows; you architect quality into them from the ground up.

How will you make an impact?  

Agentic Quality Architecture

• Design the end-to-end quality architecture for agentic SDLC pipelines — spanning requirement analysis, code generation, test creation, execution, triage, and release gates
• Define how quality agents are orchestrated: which decisions they own autonomously, which require human-in-the-loop checkpoints, and how confidence thresholds govern both
• Architect multi-agent quality workflows: requirement validation agents, test generation agents, failure triage agents, and regression analysis agents working in coordinated pipelines
• Establish trust and verification models for agent-produced artifacts — test code, assertions, coverage reports, and defect analyses must all be auditable and traceable
• Own the architectural patterns for quality feedback loops between agents: how a deployment agent learns from a triage agent's findings, and how that signal improves future generation

AI-Native Test Engineering Platform

• Design and own the LLM-powered test generation platform — from natural language requirement ingestion to executable, maintainable test output
• Architect the evaluation harness that continuously measures test generation quality: coverage delta, false-positive rates, assertion accuracy, and maintenance burden over time
• Build the self-healing test infrastructure layer — agents that detect broken selectors, drifted APIs, or changed behaviors and propose or apply fixes autonomously
• Define the prompt engineering standards, context injection patterns, and RAG architectures that ground test generation agents in real codebase context
• Architect test artifact governance: versioning, ownership attribution (human vs. agent), rollback capability, and confidence scoring for every generated artifact

Quality Gates in Autonomous Pipelines

• Design intelligent, adaptive quality gates that operate at the speed of agentic CI/CD — gates that reason about risk, not just pass/fail thresholds
• Build risk-scoring models that dynamically adjust gate strictness based on change scope, code origin (human vs. AI-generated), historical failure patterns, and deployment context
• Architect the observability layer for agentic pipelines: what signals indicate a pipeline agent is making poor quality decisions, and how are those signals surfaced in real time
• Define the integration patterns between quality gates and orchestration platforms (LangChain, LlamaIndex, custom agent frameworks) used across the engineering org
• Establish rollback and circuit-breaker patterns for autonomous deployments triggered by quality signal degradation

AI Model & Agent Validation

• Build behavioral testing frameworks for validating AI agents and LLM-powered features in production — testing non-deterministic outputs with statistical rigor
• Design evaluation benchmarks for internal AI tooling: measuring agent task completion accuracy, hallucination rates, context retention, and decision quality over time
• Architect drift detection systems that identify when agent behavior changes between model versions, prompt updates, or context window shifts
• Define adversarial and edge-case testing methodologies for AI features: prompt injection resistance, boundary condition handling, and graceful degradation under distribution shift
• Partner with ML platform and data science teams to establish quality acceptance criteria for every model and agent promoted to production

Have you got what it takes?

• 12+ years in software engineering with strong depth across both development and quality engineering
• 4+ years as a hands-on principal architect or distinguished engineer with cross-org technical scope
• Demonstrated experience designing quality infrastructure used at scale — 50+ engineers, high-velocity pipelines, enterprise SLAs
• Direct production experience building or operating systems that incorporate LLMs or AI agents — not evaluations, but shipped systems
• Background in large-scale CI/CD architecture and the performance engineering domain
• Enterprise SaaS or platform engineering background; familiarity with regulated, high-uptime environments strongly preferred

Agentic AI & LLM Proficiency

• Deep, hands-on understanding of agentic AI patterns: tool use, multi-agent orchestration, planning loops, memory architectures, and human-in-the-loop design
• Expert-level prompt engineering including chain-of-thought, few-shot, RAG, and structured output techniques applied to code and test generation
• Experience designing evaluation harnesses for non-deterministic AI systems — statistical confidence, behavioral consistency, and regression detection
• Familiarity with agent frameworks (LangChain, LlamaIndex, AutoGen, CrewAI, or equivalents) and their tradeoffs in production quality pipelines

Technical Depth

• Expert in Python and TypeScript; proficient in at least one compiled language (Java, Go, C#)

• Strong CI/CD architecture skills: Jenkins, GitHub Actions, pipeline-as-code, artifact management

Leadership & Influence

• Proven ability to drive technical consensus and architectural adoption across multiple teams without direct authority
• Exceptional written communication — your ADRs, RFCs, and design docs set the standard others follow
• Effective technical mentor to senior and staff engineers; you expand the thinking of those around you
• Comfortable and credible presenting to VP and C-level stakeholders; you make complex architecture legible to executives

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10833
Reporting into: Senior Director, Engineering, CX
Role Type: Individual Contributor

#LI-Hybrid

What’s the role?

You will design and build automation frameworks and AI-enabled testing capabilities used across multiple teams. This role focuses on engineering scalable systems and tools, not just writing tests—turning real-world workflows into reusable automation and intelligent validation.

How will you make an impact?

• Design, develop, and maintain shared automation frameworks and platform components used across teams.
• Build and extend AI-enabled automation solutions, including intelligent validation and test generation.
• Develop service-level and API automation, ensuring coverage across distributed systems.
• Integrate automation into CI/CD pipelines, enabling continuous validation at scale.
• Collaborate with architects and engineering teams on backlog-driven platform development.
• Improve automation efficiency through AI-assisted development, test generation, and analysis.
• Debug and diagnose issues across automation, services, and system interactions.

Have you got what it takes?

• 5–8 years of professional software development experience (not just test execution).
• Strong programming skills in Java or C# with solid object-oriented design principles.
• Hands-on experience with modern automation frameworks (Playwright or similar).
• Experience building API and service-level automation (REST or event-driven systems).
• Working knowledge of Python, especially for AI-related workflows or tooling.
• Experience integrating automation into CI/CD pipelines.
• Strong understanding of system design, debugging, and maintainability.
• Ability to work across teams and contribute to shared platforms and frameworks.

AI & Automation expectations

• Hands-on exposure to LLMs or AI-assisted development tools.
• Experience applying AI/LLM tools to automate test generation, validation, or analysis.
• Practical mindset for using AI to solve real engineering problems, not just prompt tuning.

Nice to have

• Experience with TypeScript-based frameworks (Playwright ecosystem).
• Familiarity with cloud platforms (AWS/Azure).
• Experience building internal tools, SDKs, or shared libraries.
• Exposure to observability and debugging tools.
• Experience working in distributed systems or microservices environments.

What’s in it for you?

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 10559
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor

A Software Development Engineer works as an integrated part of the NiCE Analytics software engineering team with specific focus on developing and delivering software products into a cloud-native production environment. Opportunities will include design and development of microservice architectures, distributed computing, cloud development and big data technologies while developing new functionality or evolving existing ones and supporting a massively scalable analytics solution servicing a global customer base.

NiCE R&D is in the midst of a transition from traditional software development to using AI tools like Claude Code.  We leverage the Atlassian MCP to take requirements from Jira and details from Confluence and let AI do the heavy lifting.  We are becoming AI Managers but we still want developers with experience writing software.

As a Software Development Engineer, a Typical Day Might Include the Following:

• Work as a member of an agile team to enhance and improve software written in Java and Python
• Design and present projects to improve current process and overall platform
• Leverage AI tools, LLMs, or automation frameworks (e.g., Claude, OpenAI, agents) to accelerate software development
• Code and test projects according to team SDLC processes and best practices
• Deliver high-quality software on time
• Attend meetings and training as required.
• Work with engineers, architects, and product management for the successful completion of project work
• Follow established department procedures, policies, and processes.
• Follow the company Code of Ethics and NICE policies and procedures at all times.

To Land This Gig You'll Need:

• An undergraduate degree in Computer Science or related major course of study
• 4+ years prior experience developing cloud-native services in a production environment
• Experience with coding languages such as Java and Python
• Experience using Claude Code, OpenAI, GitHub Copilot and other AI tools to write enterprise grade software

• Experience with source control systems, build tools and frameworks (GIT, Gradle, CMake, Jenkins)
• Scripting experience (Python, Shell, Bash)
• Experience with AWS ECS, Kinesis, Dynamo DB, Redis, and others

• A strong desire to build additional experience in innovative public cloud technologies
• Demonstrated abilities as a fast learner with good problem solving and communication skills, who can work independently on engineering tasks and with others.
• Ability to solve challenging problems
• Ability to learn independently and from others
• Ability to communicate effectively in English with team members and peers abroad

Bonus Experience:

• Experience with NLP or experience with machine learning tools and techniques
• Experience with Analytics, Big Data or Business Intelligence
• Experience working as a Scrum Master

Job Title: Implementation Engineer

Location: Medellin, Colombia

Hybrid model: 2 times per week at the office. 

Role Overview:
Implementation Engineers collaborate with both new and existing clients to implement NICE products, acting as experts in configuring the client’s NICE portal and integrating it into their business processes. They take primary responsibility for setting up and implementing technical systems and applications, leveraging configuration tools, programming knowledge, and project management expertise.

Key Responsibilities:

• Collaborate with clients to gather requirements and design tailored implementation strategies.
• Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations.
• Configure and implement the client’s portal, utilizing NICE platform tools, including advanced features like APIs and integrations.
• Collaborate closely with Engagement Managers and Implementation Consultants to ensure successful onboarding and implementation.
• Troubleshoot technical issues during implementation and support User Acceptance Testing (UAT) to meet client requirements.
• Manage multiple client engagements simultaneously, ensuring timely and high-quality delivery.
• Document configuration steps, create process plans, and develop guides for specific products or features.
• Act as a key resource for improving configuration and implementation processes, sharing best practices and identifying areas for efficiency gains.
• Provide feedback to the Product Management team to support product enhancements and client needs.
• Use project management and ticketing tools like Asana, Rocketlane, Salesforce, Jira, and Confluence to track and manage implementation workflows.

• Design AI flows using different tools (low code-no code designer, vibe coding, scripting)

Qualifications:

• Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• 3+ years of experience in implementing SaaS solutions, preferably in the contact center or telecommunications space.
• Previous experience in project implementation, customer service, or technical support is required.
• Experience in client-facing implementation is essential, ensuring successful project delivery and building strong relationships.
• Knowledge of programming languages, such as JavaScript, HTML, Perl, or Java.
• Experience with APIs, webhooks, and integrating third-party systems.
• Familiarity with IVR systems and contact center workflows.

• Basic knowledge of Data Base and writing SQL queries
• Proficiency in troubleshooting and problem-solving in complex technical environments.

• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Self-motivated with strong organizational and time management skills.

Preferred Skills:

• 3 years of experience working with the LiveVox, NiCE, Genesys, Five9, Alvaria, TCN or similar.
• Knowledge of cloud technologies and platforms (e.g., AWS, Azure).
• Experience in implementing digital channels such as Email, SMS, Chat, and Chatbot, etc.
• Solution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
• Solution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
• Outbound Contact Center Expertise: Deep understanding of campaign orchestration, dialing modes (predictive, preview, progressive), and contact strategies.
• AI/ML Awareness: Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching)

So, what's the role all about?

We’re seeking someone who is technically strong, thinks in context, looks for solutions instead of excuses, and is enthusiastic about AI and able to use it to work more effectively. 

How will you make an impact?

Our product is part of a comprehensive SaaS solution for contact centers. 
We develop channels / adapters that integrate with third-party platforms such as Facebook, WhatsApp, SMS, etc., and synchronize communication between these services and the rest of our product. 

We manage over 30 integrations across 17 regions worldwide, and our product is used daily by hundreds to thousands of large multinational companies. Reliability, scalability, and the ability to respond quickly are critical for us. Approximately 200 million requests pass through our integrations every day. 

We do not build a monolith. Each adapter has its own repository, which eventually led us to adopt a monorepo approach. Our codebase is intentionally not overly complex, which helps us maintain very low defect rates across teams. We regularly monitor the health of our integrations via Kibana dashboards and aim to fix most issues immediately (the rest are handled based on priority). 

Our product communicates with services such as AWS Kinesis, AWS SQS, and AWS Lambda. We don’t expect you to be an expert in every one of them, but we do expect you to understand their fundamental principles. 

Have you got what it takes?

• You can clearly articulate technical arguments and collaboratively find the best way to design a feature 

• You are a senior software engineer 

• You are enthusiastic about AI and enjoy being more productive thanks to it 

• You follow Domain‑Driven Design (DDD) and SOLID principles in software development 
• You must be fluent in English, Czech 

Technologies We Use 

• PHP 8.3+ 

• Symfony (Console), Doctrine (ORM), Nette (DI) 

• AWS (ECR, ECS, Aurora RDS, Kinesis, SQS, ElastiCache / Valkey) 

• GitHub Actions, Jenkins 

• Claude Code 

• Ansible / Terraform, Docker 

CZ: 

Koho hledáme - Lead Software Engineer: 
Hledáme tech. leada do našeho Channels týmu. Hledáme člověka, který je technicky zběhlý, přemýšlí v souvislostech, hledá řešení místo výmluv a je nadšený do AI a dokáže díky tomu fungovat efektivněji. 

Jaké bys měl mít zkušenosti/vlastnosti: 

• Dokážeš rozumě argumentovat a hledat řešení jak danou featuru navrhnout co nejlépe 

• Jsi seniorní vývojář 

• Jsi nadšený do AI a baví Tě být díky tomu efektivnější 

• Při vývoji SW se řídíš Domain‑Driven Design a SOLID principy 

• Musíš umět anglicky 

Co děláme: 
Náš produkt je součástí komplexního SaaS řešení pro kontaktní centra. Vyvíjíme channels / adaptéry, které se napojují na třetí strany jako Facebook, WhatsApp, SMS, atd. a synchronizují komunikaci mezi těmito službami a zbytkem produktu. 

Spravujeme více než 30 integrací v 17 regionech po celém světě a náš produkt denně využívají stovky až tisíce velkých nadnárodních společností. Spolehlivost, škálovatelnost a schopnost rychle reagovat jsou pro nás klíčové.  

Nevyvíjíme monolit. Každý adaptér má vlastní repozitář, což nás postupně dovedlo k použití monorepa. Naše codebase není z principu složitá a i díky tomu máme napříč českými týmy velmi nízkou chybovost. Pravidelně sledujeme stav naších integrací v Kibana dashboardu a snažíme se většinu problému opravovat hned (zbytek záleží na prioritě). 

Produkt komunikuje se službami jako AWS Kinesis, AWS SQS nebo AWS Lambda -nepotřebujeme z tebe specialistu na každou z nich, ale očekáváme, že budeš rozumět jejich principům. 

Technologie, které využíváme: 

• PHP 8.3+ 

• Symfony (console), Doctrine (ORM), Nette (DI) 

• AWS (ECR, ECS, Aurora RDS, Kinesis, SQS, ElastiCache/Valkey) 

• GitHub Actions, Jenkins 

• Claude Code 

• Ansible / Terraform, Docker 

Requisition ID: 10757.
Reporting into: Manager, Engineering.
Role Type: Individual Contributor.

#LI-Hybrid

So, what’s the role all about?

Senior Automation Engineer is responsible for ensuring the quality and reliability of web applications through a combination of manual and automated end‑to‑end testing. The role involves designing and maintaining scalable automation frameworks, executing hybrid test strategies, and leveraging AI agents to accelerate automation and improve test coverage. This position may operate in a US‑shift model and requires close collaboration with cross‑functional teams to troubleshoot issues, integrate automation into CI/CD pipelines, and deliver high‑quality product releases.

How will you make an impact?

Conduct comprehensive e2e testing of web applications using both manual techniques and automated tools.

Develop, enhance, and maintain automation frameworks using industry standard tools and libraries‑standard tools and libraries. Integrate automated accessibility checks into CI/CD pipelines to enforce shift-left accessibility practices. Document findings with clear, actionable defect descriptions, screenshots in our test management system (i.e. JIRA)

Analyses information solves problems and reaches conclusions within his/her professional space. Create and execute automation E2E test cases for web applications along with data generation. 

Responsible for defined tasks of low to medium complexity. 

Good understanding of subject matter theory, professional concepts and their application within professional space. Attend training to continue to enhance existing knowledge in technical and non-technical areas. Adheres to Defined SDLC processes. 

Have you got what it takes?

B.E./B. Tech in Computer Science, Industrial/Electronic Engineering.

5 to 7 years of experience in IT as Automation QA Engineer.

4 + years of hands-on experience in UI Automation testing

Expert in designing test strategy, test cases, test plans.

Playwright equivalent UI testing tools

Languages Typescript/Java/JavaScript

Experience with CI/CD tools like Jenkins.

Experienced with defect management and tracking tools, preferably Jira.

Experience working in Agile methodology.

Exposure to AI tools like GitHub Copilot, Claude code or equivalent..

You will have an advantage if you also have:

ISTQB Certified or equivalent

Desirable to have knowledge of API validations using Postman or RestAPI. 

Desirable to have knowledge of Cloud services like AWS. 

Excellent communication skills, very good English

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10495

Reporting into:  Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

As a Lead Software Engineer, you will be at the heart of building our Cloud Analytics Infrastructure group. 

If you’re talented, highly motivated and passionate about building modern cloud architectures and enjoy solving complex engineering challenges, this role is for you.  

In this role, you will orchestrate AI agents to accelerate engineering workflows and deliver innovative AI‑driven features directly to customers. 
You’ll work in a fast‑paced, agentic environment where experimentation, ownership, and initiative are not just encouraged—they’re expected. 

If you excel as an engineer, exploring the boundaries of AI‑assisted development, and want to influence the future of how engineering teams work with autonomous agents, this role is tailor‑made for you. 

How will you make an impact?  

• Drive engineering excellence through AI‑augmented workflows and agentic development patterns. 
• Ensure high-quality deliverables and efficient project execution and continuous improvement.  
• Lead features design and implementations, set the bar for the team standards and advise on tech. Selection, show initiative in driving technical direction and team collaboration. 
• Demonstrate strategic thinking and a long-term vision for scalable solutions. 
• Champion continuous improvement and high‑velocity delivery in an innovative, fast‑moving environment. 

Have you got what it takes?

• BSc in Computer Science/Software Engineering or equivalent. 
• 7+ years in JAVA and cloud development. 
• Strong software design skills, debugging capabilities, and problem‑solving strengths. 
• Self-motivated, accountable, quick learner and team player. 
• Excellent interpersonal and communication skills. 
• Excellent written and spoken English. 
• AI & Automation experience: 
  
  • Hands-on experience with AI coding tools such as GitHub Copilot or Claude Code - 
    using AI to accelerate development, improve code quality, and optimize system design. 
  • Deep familiarity with LLMs, AI agents, or automation frameworks (e.g. Claude, OpenAI, Copilot, or similar). 
  • Experience working with agent architectures, prompt engineering, MCP / tool integrations, or related LLM ecosystems. 
  • Demonstrated ability to design and ship AI-driven solutions end-to-end - from concept to production. 

You will have an advantage if you also have:

• Experience building distributed, production-grade systems at scale, including solving complex large-scale engineering challenges (Big Advantage). 

• Hands-on development experience with AWS services.  

• Strong background in Spring / Spring Boot.  

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10801

Reporting into: Group Lead, Engineering, CX

Role Type: Individual Contributor

#LI-Hybrid

So, what’s the role all about?

The R&D Business Operations team is responsible for collecting, analyzing, and managing R&D data, change requests, and various cross-unit projects and initiatives. As a BI Data Engineer, you will be the backbone of our data infrastructure owing end-to-end data pipelines that power the analytics and dashboards used across the R&D group, connecting a wide range of data sources into a coherent, scalable platform. You will accompany the full data journey, from ingestion and transformation through to the creation of datasets and, where needed, venture into the reporting and dashboard layer to deliver complete, business-ready data products.

We are looking for a seasoned, self-driven professional with a strong sense of ownership who can take a task from start to finish independently. We also value genuine intellectual curiosity — someone who keeps up with what's happening in the data and AI space, is willing to experiment, and helps the team identify where new technologies can create real value

How will you make an impact?  

•    Design, build, and maintain scalable data pipelines feeding dashboards and analytical products across the R&D organization
•    Own and manage the cloud data warehouse — schema design, performance tuning, and access control
•    Manage data ingestion workflows connecting diverse data sources to the central data platform
•    Develop and maintain transformation models ensuring clean, well-documented, and tested data layers
•    Accompany the full data lifecycle from raw ingestion to business-ready datasets, and build the corresponding reports and dashboards where needed
•    Implement data quality checks, monitoring, and alerting to proactively identify and resolve issues
•    Translate business requirements into data solutions, working across R&D, Product, IT, and Business Operations
•    Explore emerging AI capabilities as they relate to data engineering and help identify practical opportunities for the team

Have you got what it takes?

•    At least 5 years of hands-on, production data engineering experience
•    Proven expertise with a cloud data warehouse (Snowflake)
•    Hands-on experience with a data ingestion tool (e.g., Fivetran or equivalent)
•    Hands-on experience with a data transformation framework (e.g., dbt or equivalent)
•    Strong SQL skills: advanced querying, optimization, and data modeling
•    Strong hands-on experience working with external APIs, including authentication, rate limits, pagination, and error handling
•    Ability to design, build, and maintain custom API-based data ingestion pipelines in Python
•    Hands-on experience with Python for data engineering tasks
•    Practical experience operating workflow orchestration tools such as Airflow
•    Ownership and administration of cloud data environments such as AWS or Azure, including account-level responsibility for data workloads
•    A strong sense of accountability — comfortable being the go-to person for your data domains and available to respond when issues arise outside of regular hours
•    Genuine curiosity about developments in the AI and data space — someone who actively follows trends, is eager to experiment, and brings new ideas to the table

You will have an advantage if you also have:

•    Familiarity with BI and reporting tools
•    Experience with R&D tooling ecosystems
•    Exposure to data governance or data observability practices
•    Fluent English — written and spoken

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 10660

Reporting into: Director, R&D Operations, CX

Role Type: Individual Contributor

So, what’s the role all about?

The R&D Business Operations team is responsible for collecting, analyzing, and managing R&D data, change requests, and various cross-unit projects and initiatives. As a BI Data Engineer, you will be the backbone of our data infrastructure owing end-to-end data pipelines that power the analytics and dashboards used across the R&D group, connecting a wide range of data sources into a coherent, scalable platform. You will accompany the full data journey, from ingestion and transformation through to the creation of datasets and, where needed, venture into the reporting and dashboard layer to deliver complete, business-ready data products.

We are looking for a seasoned, self-driven professional with a strong sense of ownership who can take a task from start to finish independently. We also value genuine intellectual curiosity — someone who keeps up with what's happening in the data and AI space, is willing to experiment, and helps the team identify where new technologies can create real value

How will you make an impact?  

•    Design, build, and maintain scalable data pipelines feeding dashboards and analytical products across the R&D organization
•    Own and manage the cloud data warehouse — schema design, performance tuning, and access control
•    Manage data ingestion workflows connecting diverse data sources to the central data platform
•    Develop and maintain transformation models ensuring clean, well-documented, and tested data layers
•    Accompany the full data lifecycle from raw ingestion to business-ready datasets, and build the corresponding reports and dashboards where needed
•    Implement data quality checks, monitoring, and alerting to proactively identify and resolve issues
•    Translate business requirements into data solutions, working across R&D, Product, IT, and Business Operations
•    Explore emerging AI capabilities as they relate to data engineering and help identify practical opportunities for the team

Have you got what it takes?

•    At least 5 years of hands-on, production data engineering experience
•    Proven expertise with a cloud data warehouse (Snowflake)
•    Hands-on experience with a data ingestion tool (e.g., Fivetran or equivalent)
•    Hands-on experience with a data transformation framework (e.g., dbt or equivalent)
•    Strong SQL skills: advanced querying, optimization, and data modeling
•    Strong hands-on experience working with external APIs, including authentication, rate limits, pagination, and error handling
•    Ability to design, build, and maintain custom API-based data ingestion pipelines in Python
•    Hands-on experience with Python for data engineering tasks
•    Practical experience operating workflow orchestration tools such as Airflow
•    Ownership and administration of cloud data environments such as AWS or Azure, including account-level responsibility for data workloads
•    A strong sense of accountability — comfortable being the go-to person for your data domains and available to respond when issues arise outside of regular hours
•    Genuine curiosity about developments in the AI and data space — someone who actively follows trends, is eager to experiment, and brings new ideas to the table

You will have an advantage if you also have:

•    Familiarity with BI and reporting tools
•    Experience with R&D tooling ecosystems
•    Exposure to data governance or data observability practices
•    Fluent English — written and spoken

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 10660

Reporting into: Director, R&D Operations, CX

Role Type: Individual Contributor

So, what’s the role all about?

NiCE is looking for talented, highly motivated Senior Java Software Engineers to join our Cloud Analytics Infrastructure group. If you’re passionate about building modern cloud architectures and enjoy solving complex engineering challenges, this role is for you. You will help design and develop large scale, AWS based systems that power the global NiCE CXone cloud platform. The applications you build are deployed across multiple regions and support hundreds of enterprise customers worldwide.

How will you make an impact?  

• Design and implement scalable microservices using AWS technologies.
• Develop high‑quality services in a Java Spring Boot environment.
• Participate in the full feature lifecycle—from design to implementation.
• Analyze requirements and create clear, comprehensive design documentation.
• Review and refine designs with peers and stakeholders.
• Collaborate closely with the team to iterate on architecture and features.
• Apply agile methodologies with AI tools to deliver reliable, high-impact capabilities efficiently.

Have you got what it takes?

• BSc in Computer Science/Software Engineering or equivalent
• Experience in one of the following:
• 5+ years in cloud development
• 5+ years in JAVA Hands‑on experience building RESTful APIs in Java.
• Strong software design skills, debugging capabilities, and problem‑solving strengths.
• Excellent written and spoken English.
• AI & Automation experience:
  • Hands-on experience with AI coding tools such as GitHub Copilot or Claude Code -
    using AI to accelerate development, improve code quality, and optimize system design.
  • Deep familiarity with LLMs, AI agents, or automation frameworks (e.g. Claude, OpenAI, Copilot, or similar).
  • Experience working with agent architectures, prompt engineering, MCP / tool integrations, or related LLM ecosystems.
  • Demonstrated ability to design and ship AI-driven solutions end-to-end - from concept to production.

You will have an advantage if you also have:

• Experience building distributed, production-grade systems at scale.
• Hands-on development experience with AWS services.
• Strong background in Spring / Spring Boot. Technical blog posts, talks, or presentations you’ve created. Contributions to open-source projects.
• Experience solving complex or large-scale engineering challenges. (Big Advantage)

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 10772

Reporting into: Group Lead, Engineering, CX

Role Type: Individual Contributor

ABOUT NICE

NiCE is a global leader in cloud platforms for customer experience and contact center technology, serving over 25,000 organizations worldwide. We help businesses deliver smarter, faster, and more human interactions — at scale. Our engineering teams are at the center of that mission, building the products and platforms that transform how companies engage with their customers.

THE ROLE

We're looking for a technically strong engineer who is genuinely excited about AI — not because it's a trend, but because they've already been using it to do better work and they want to go further. This person doesn't wait for training programs or permission to level up. They experiment on their own, stay ahead of what's available, and bring what they learn back to the team.

You have real engineering depth — you know how to design systems, write code that holds up in production, and solve hard problems. You also have real AI experience: you've worked with LLMs and AI tools in ways that go beyond surface-level prompting. You understand the trade-offs, you've seen where these tools break down, and you've figured out how to get the most out of them anyway.

What sets you apart is the hunger. You're the kind of engineer who reads the release notes, follows what's shipping in the AI space, and finds ways to apply it before anyone asks you to. You want to be at the front of where this is going — and you're willing to put in the work to get there.

WHAT YOU'LL DO

• Design, build, test, and ship software across the full development lifecycle
• Use AI coding tools and Agentic AI Workflows actively in your day-to-day work — for code generation, review, testing, debugging, and documentation
• Write clean, well-structured, Code and/or specification docs, leveraging AI as a partner, and also take responsibility for its quality in production. Take responsibility for its quality in production
• Collaborate with product managers, designers, and other engineers to understand requirements and deliver working solutions
• Apply prompt engineering and Agentic coding techniques to accelerate your work and improve output consistency
• Participate in code reviews, technical discussions, and team planning
• Evaluate and adopt new AI tools and approaches as the landscape evolves
• Contribute to shared engineering standards and help raise the bar for how the team uses AI

WHAT WE'RE LOOKING FOR

Engineering Fundamentals

• Solid experience in backend, frontend, or full-stack software development
• Proficiency in one or more modern programming languages and frameworks
• Comfortable working with APIs, distributed systems, and software integrations
• Strong understanding of testing practices, code quality, and software design principles

AI & LLM Experience

• Hands-on experience using AI coding tools in real development work — not just exploration or hobby projects
• Practical knowledge of how LLMs work, where they're effective, and where they fall short
• Experience with prompt engineering — writing, iterating, and evaluating prompts for reliable output
• Familiarity with agents, tool use, or AI-assisted workflow automation
• Working understanding of LLM constraints: context windows, token costs, latency, and output variability

Communication & Collaboration

• Communicates clearly in both technical and non-technical conversations
• Writes documentation, specs, and code comments that others can actually use
• Works well in cross-functional teams and gives constructive code review feedback
• Takes ownership end-to-end — not just the assigned task, but the outcome

NICE TO HAVE

• Experience in CX, contact center, or enterprise SaaS environments
• Familiarity with CCaaS platforms, voice/chat AI, or customer-facing AI products
• Exposure to building or tuning agentic systems or multi-step AI pipelines
• Experience contributing to shared tooling, internal platforms, or developer experience improvements

WHAT TO EXPECT AT NICE

• A team that treats AI fluency as a professional standard — you won't be the only one who takes this seriously
• Access to modern AI tools, frameworks, and the space to experiment and improve how you work
• Real ownership — you'll be trusted to make decisions and see your work through to production
• A culture of continuous improvement, where how we build is as important as what we build
• Clear paths to grow into specialized engineering roles as your skills and interests develop

READY TO APPLY?

If you're a strong engineer who uses AI as a genuine part of how you work — not as a buzzword — we'd like to hear from you. We care more about what you've built and how you think than where you went to school or what your title was.

NiCE is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

So, what’s the role all about?

Our company is seeking a highly skilled Technical Manager, Engineering with expertise in writing software with real time constraints to join our software development team. We are looking for an energetic, passionate software leader who thrives on successfully releasing products to the market, an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. 

How will you make an impact? 

• Team Leadership:
• Lead empathetically and coach engineering teams, fostering a collaborative environment to provide technical leadership to achieve project goals. 
• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills.
• Work closely with team members and provide technical guidance where required.
• Conduct regular performance reviews and provide constructive feedback to team members. 
• Manage all aspects of the team such as hiring, reviews, mentoring and promotions
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. 
• Collaborate with other departments to remove impediments that require cross-functional support. 

Stake Holder Management

• Work with the line of business to define the product roadmap and strategy.
• Communicate effectively with product owners, technical architects, business stakeholders, and other cross-functional teams to align on project goals and priorities. 
• Manage expectations and provide transparent updates on project progress. 
• Address concerns and mitigate risks proactively. 

Agile Methodology

• Perform sprint wise planning and development of short, medium, and long-term plans to achieve strategic objectives.
• Create estimations for projects in collaboration with architects, developers and QA
• Facilitate effective sprint reviews and demonstrations to stakeholders
• Formulate metrics for quality and productivity improvement

Technical Oversight

• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability. 
• Monitor code quality and identify areas for improvement through code reviews. 
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvements across the org as necessary.

Continuous Improvement:

• Encourage a culture of continuous improvement within the team by analyzing project metrics, identifying areas for optimization, and implementing necessary changes. 
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. 

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 15+ years of experience in Software development.
• At least 3 years' experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Experienced in VoIP, telecom, Media handling with protocols such as SIP, SDP, RTP, RTCP.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net.
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID- 10696
Reporting into: Director, Engineering, CX
Role Type: Individual Contributor

Location: Richardson, TX

Hybrid (2 days onsite per week)

So, what’s the role all about?

As a Senior DevOps Engineer, you’ll be at the forefront of managing and enhancing our Cloud Infrastructure and CI/CD pipelines. 
You’ll have a direct impact on the performance and reliability of our applications by optimizing the way we build, deploy, and manage them.
The role will work closely with DevOps team members based in different locations and form part of a follow-the-sun support escalation model for infrastructure issues.

How will you make an impact?

• Cloud Infrastructure Management: Lead the design, implementation, and maintenance of scalable, highly available, and cost-efficient cloud infrastructure on AWS.
• Infrastructure as Code (IaC): Champion the use of CloudFormation, Terraform and CDK to provision and manage infrastructure resources in a secure, repeatable, and automated manner.
• Containerization & Orchestration: Oversee the deployment, scaling, and management of containerized applications, ensuring optimal performance and fault tolerance.
• CI/CD Pipeline Development: Own and continuously enhance the CI/CD pipeline, leveraging tools like Jenkins, GitHub Actions, to automate build, test, and deployment workflows.
• Version Control & Collaboration: Manage source code and collaborate efficiently using Git, ensuring best practices and streamlined workflows across teams.
• Scripting & Automation: Develop advanced automation scripts in Python, Groovy, Shell, and JavaScript to improve system efficiency, eliminate manual tasks, and automate complex workflows.
• Monitoring & Logging: Design and implement robust monitoring, logging, and alerting solutions (e.g., Prometheus, Grafana, ELK) to ensure system health and performance, proactively identifying and resolving issues.
• Collaboration: Collaborate with R&D teams (developers, architects, and product managers) to ensure smooth integration and continuous delivery of new features and updates.
• Security: Lead the implementation of security best practices, ensuring compliance with internal and external standards, and driving improvements in infrastructure and application security.

Have you got what it takes?

• Experience: 5+ years of hands-on experience in DevOps or a related field, with a proven track record in managing cloud infrastructure and CI/CD pipelines at scale.
• Cloud Platforms: In-depth experience with AWS services and a strong understanding of cloud security, cost management, and best practices.
• IaC Tools: Strong experience with CloudFormation and Terraform for provisioning and managing infrastructure. AWS CDK experience is a plus.
• Containerization & Orchestration: Expertise in containerization technologies such as Docker and orchestration platforms like EKS/ECS.
• CI/CD: Advanced hands-on experience with Jenkins, GitHub Actions, with a deep understanding of pipeline design, optimization, and troubleshooting.
• Scripting & Automation: Advanced proficiency in scripting languages such as Python, Groovy, Shell, and JavaScript, with a focus on automating infrastructure management and application deployment.
• Monitoring & Logging: Experience implementing robust monitoring and logging solutions (e.g., Prometheus, Grafana, ELK stack) to ensure real-time visibility into system performance and health.
• Strong communication skills with the ability to effectively collaborate with global teams, providing technical insights and clear documentation.

 What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

So, what’s the role all about?

We are seeking a Senior Full-Stack Software Engineer to design, build, and scale high-quality web applications. You will work across the stack—from intuitive frontend experiences to robust backend systems—while mentoring engineers and influencing technical direction.

How will you make an impact?

• Design and develop end-to-end features across frontend and backend systems
• Build scalable, performant, and secure web applications
• Collaborate with product managers, designers, and other engineers to deliver user[1]focused solutions
• Architect and implement APIs, services, and data models
• Improve system reliability, observability, and performance
• Lead code reviews and enforce engineering best practices
• Mentor junior and mid-level engineers
• Contribute to technical roadmap, system design, and architecture decisions
• Troubleshoot production issues and drive root cause analysis

Have you got what it takes?

• 7+ years of experience in full-stack software development
• Strong proficiency in Frontend: JavaScript/TypeScript, React, Angular, or Vue
• Strong proficiency in Backend: Node.js, Python, Java, PHP, C#/.NET or similar
• Experience building and consuming RESTful APIs or GraphQL
• Solid understanding of databases (SQL, NoSQL, PostgreSQL, MongoDB, etc.)
• Familiarity with cloud platforms (AWS, GCP, or Azure)
• Experience with CI/CD pipelines, testing, and DevOps practices
• Strong knowledge of software design patterns and system architecture
• Excellent problem-solving and communication skills
• Experience using AI tools (Windsurf, Claude Code, Cursor, CodeX, Anthropic and
• OpenAI toolchain, etc)
• Experience with GenAI and AgenticAI

You will have an advantage if you have:

• Experience with microservices or distributed systems
• Knowledge of containerization (Docker, Kubernetes)
• Familiarity with event-driven architecture (Kafka, RabbitMQ, etc.)
• Experience with observability tools (Datadog, Prometheus, etc.)
• Prior experience in a high-growth or startup environment

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Overview

As a Senior Software Architect, you will play a critical role in defining and evolving the technical direction of our client-facing products and internal platforms. You will architect scalable, cloud-native, API-first systems while contributing to modern development workflows and AI-driven engineering practices. Your leadership will guide teams in building reliable, secure, high-performance distributed systems and integrating emerging AI capabilities—including conversational AI, AI-assisted development workflows, and platform-level automation.

What You'll Do

Architect & Lead

• Set end-to-end technical direction, including platform vision, technology choices, architectural patterns, and infrastructure strategy.
• Design, document, and evolve cloud-native, API-first systems integrating web clients, internal services, and external partners.
• Architect distributed services that emphasize scalability, performance, reliability, observability, and security.

AI & Modern Engineering Integration

• Integrate AI-assisted development practices into engineering workflows, including tools like Claude Code, GitHub Copilot, or similar.
• Promote AI-driven automation such as test generation, code refactoring, dependency analysis, and large-scale codebase exploration.
• Contribute to conversational AI platforms, messaging pipelines, data flows, and ML-adjacent integrations.
• Identify opportunities to incorporate ML/AI capabilities into platform features and system components.

Delivery & Ownership

• Own architecture through implementation, testing, deployment, monitoring, iteration, and long-term stewardship.
• Align architecture with product strategy through tight collaboration with Product, Design, and Engineering.
• Drive technical decisions and coordinate multi-team execution while elevating engineering standards.

Technical Excellence & Leadership

• Provide mentorship and architectural guidance across teams.
• Conduct thorough code and architecture reviews to raise engineering quality.
• Improve CI/CD pipelines, development workflows, and operational excellence.
• Diagnose and resolve complex performance bottlenecks across all layers of the stack.
• Foster a culture of ownership, experimentation, continuous improvement, and AI-augmented engineering.

Required Qualifications

• BS in Computer Science or equivalent experience.
• 15+ years of software development experience.
• 5+ years designing or architecting large-scale systems.
• Expertise in C# and familiarity with Go, Java, or similar.
• Expertise in Front End Technologies, preferably React or similar. 
• Experience with relational and non-relational databases.
• Experience with AI-assisted development tools.
• Strong understanding of distributed systems and microservices.
• Experience developing RESTful services and API-first architectures.
• Working knowledge of CI/CD and DevOps tooling.
• Strong communication and architectural documentation skills.

Preferred Qualifications

• MS in Computer Science.
• Experience with Azure cloud services (CosmosDB, Service Bus, App Services, etc.).
• Experience with AWS or hybrid cloud environments.
• Experience with Angular or modern web frameworks.
• 2+ years formal architecture experience.
• 7+ years technical leadership experience.
• Experience integrating AI/ML capabilities into platforms.
• Understanding of machine learning concepts.
• Experience with telecommunications, real-time systems, or enterprise cloud platforms.

Why Join Us

You will influence the architectural direction of core platforms while shaping the future of the company’s AI-First software engineering strategy. Work on systems at enterprise scale with teams committed to quality, innovation, and modern engineering excellence.

So, what’s the role all about?

Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes

 How will you make an impact?

Serves as the senior QA professional in the R&D group

Committed to the quality of the released content

Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them

Take an active role in-process inspection and improvement

Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership

Plan, define and execute tests as part of the team’s QA related activities

Continuously analyze and challenge existing testing coverage (manual and automatic tests)

Monitor the test and production environments

Write and maintain E2E automated tests

Have you got what it takes?

Degree in computers science or equivalent from reputed institute

5-7 years of experience in QA/Automation position

Playwright tool is mandatory

MCP Playwright is mandatory

Using Agentic AI for QA automations.

The wide perspective of complex product solutions (business, technical, architecture)

Experience in test design and execution for complex systems (manual and automatic)

Deep understanding of QA methodologies

Comprehensive experience working in an Agile development process

Hands-on experience in Java/JS or other OO language

Experience with writing SQL queries

You will have an advantage if you also have:

Excellent analytical and problem-solving skills.

Strong Team Player

Good communication skills (oral + written)

Good time management skills

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10305
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products.

We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a high-performance R&D team.

How will you make an impact?

Lead a team of talented engineers – Dev and QA. Manage all people aspects, such as hiring, reviews, mentoring, promotions, etc.

Own the development and delivery of the components under your team’s responsibility

Work with the Product Owner and Software Architect on the planning of the development activities of the product

Act as Scrum Master for the development team

Liaise with the scrum team to promote good work practices & continuous improvement

Work hands-on with your team members on development activities, perform code reviews and ensure high-quality engineering standards are achieved, including Test Automation & Unit testing

Be part of the leadership team, involved in release planning and product strategy

Engineering contact for product defect management and product support questions

Have you got what it takes?

B.E./B. Tech or M.E./M.Tech in Computer Science, Electronics Engineering OR equivalent

3+ experience managing a team of software engineers, working on enterprise products

13+ years of experience in software engineering, with Java

Proven track record of managing software projects to on-time and on-budget delivery

Technological skills and background in software development

Leadership skills - experience in leading, coaching, and motivating people

Excellent communication skills, fluent in English

Demonstrated ability to influence others, especially in sensitive or complex situations

Great initiative; proven ability to tackle projects with a can-do attitude

Comfortable with working in a complex matrix environment

Proven experience in operating within a global environment

Proven experience with working with Agile Scrum teams

Experience with iterative or Agile methodologies and techniques; Scrum approaches to software deliver a plus

Experience in working with Product companies developing enterprise software is a must

AI First Mindset

• LLM fundamentals (prompting, RAG, embeddings, hallucination control)
• ML lifecycle (training → deployment → monitoring)
• NLP basics (intent detection, summarization, sentiment)
• AI system design (human-in-loop, guardrails)

Leadership with Technical Depth

• Drive design discussions
• Mentor engineers in AI and system design
• Balance delivery and innovation
• Influence cross-functional teams
• Ability to translate problems into AI-driven solutions.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10602
Reporting into: Group Manager
Role Type: People Manager

About the Role

The Senior Release Manager is a strategic leader within the Release Management function at NiCE CXone. This role owns and drives enterprise-wide release strategy, governance, and execution for our mission-critical, industry-leading customer interaction management platform. The Senior Release Manager partners closely with Engineering, Product, and Operations leadership to ensure predictable, high-quality, and highly available SaaS releases that meet a 99.99% uptime SLA, while continuously evolving release practices through automation and operational excellence.

How You’ll Make an Impact

Own and evolve enterprise release management strategy, governance frameworks, and best practices across NiCE CXone.

Lead planning, orchestration, and execution of complex, large-scale SaaS releases spanning multiple teams, services, and deployment models.

Serve as the primary release authority, ensuring readiness, risk assessment, and go/no-go decision-making aligned with business priorities.

Drive continuous improvement of release processes, change management, and automation across the SDLC to increase reliability and reduce operational risk.

Champion ITIL-aligned Change and Problem Management practices, including post-release reviews, root cause analysis, and corrective actions.

Lead early customer access and beta programs, managing communication plans, success metrics, and escalation paths.

Mentor and guide Release Managers and cross-functional teams on release best practices, tooling, and execution standards.

Act as a senior point of escalation during release-related incidents, coordinating response and resolution across teams.

Represent Release Management in executive and customer-facing communications with clarity, confidence, and accountability.

Provide leadership and oversight for releases during off-hours, including nights and weekends, as required.

What You Bring

Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).

Total experience: 5-7 years

3+ years of experience working within the SDLC in enterprise SaaS environments, with significant ownership of release management functions.

1+ years of experience leading complex, concurrent software releases in a senior Release Manager or similar role.

Deep understanding of modern SDLC practices, CI/CD pipelines, and cloud-based deployment strategies (monolith and microservices).

Strong knowledge of ITIL Change and Problem Management, release governance, and risk management principles.

Proven ability to lead cross-functional initiatives, influence without authority, and drive alignment at senior levels.

Exceptional communication and stakeholder management skills, including experience presenting to executive audiences.

Background in software engineering, DevOps, or QA/testing is highly desirable.

What’s in It for You

Ownership of release strategy for a highly available, enterprise-scale SaaS platform.

Opportunity to shape and mature release management practices across a global organization.

Exposure to advanced CI/CD, cloud-native, and microservices architectures.

High visibility, influence, and impact across product, engineering, and operations leadership.

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition Number: 10492

Reporting Into: Engineering Manager, Release Management

Role Type: Individual Contributor

Senior Software Engineer

JOB SUMMARY

We are looking for a skilled and motivated Senior Software Engineer who is a natural problem solver and genuinely enjoys helping others succeed. In this role, you will design, build, and maintain high-quality, deployment-related software solutions while collaborating closely with cross-functional partners. You will also assist other teams/groups with issues while advising best deployment practices. The ideal candidate is detail-oriented and thoughtful in approach, enjoys assisting others, and takes pride in delivering reliable, well-crafted solutions.

What You’ll Do

• Analyze problems and design efficient, scalable software solutions to address the problems
• Using AI, develop, test, and maintain high-quality code with a strong focus on accuracy and reliability
• Collaborate with product managers, architects and other engineers to understand requirements and deliver solutions
• Collaborate with groups outside R&D to understand problematic areas and work with the Deployment team to reduce the pain points and make deployment of our software easier and more robust
• Provide technical support and guidance to teammates and groups outside of R&D, helping others understand and use the software effectively
• Troubleshoot issues, identify root causes, and implement long-term fixes
• Write clear documentation to support ongoing development and knowledge sharing
• Help with the releasing of bug fixes and feature updates by reviewing the content and working with the requesting developer and product manager to get any issues resolved

What We’re Looking For

• Strong problem-solving skills with the ability to break down complex challenges into manageable parts
• A genuine desire to help others, whether through collaboration, mentorship, or support
• High attention to detail, with a focus on correctness, consistency, and quality
• Experience developing software with Microsoft .NET
• Ability to communicate technical concepts clearly to both technical and non‑technical audiences
• Comfort working independently while also thriving in a collaborative team environment

Nice to Have

• Experience working with Jenkins, pipeline, CI/CD
• Experience working on customer-facing or internal support tools
• Familiarity with debugging, monitoring, and improving production systems
• Interest in improving operational efficiency

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with other development and QA resources.
• Be a highly visible, vocal advocate for quality—participate in cross-team discussions and escalate risks/blockers immediately

REQUIRED SKILLS AND EXPERIENCE

• 6+ years of software engineering experience

• Strong programming skills in one or more languages
• Experience with relational databases and SQL

• Excellent debugging and root-cause analysis skills across code, data, and infrastructure
• Strong communication skills
• Self-directed, comfortable with ambiguity, and biased toward action

DESIRED SKILLS AND EXPERIENCE

• Containerization and environments (Docker; Kubernetes a plus)
• Experience coding with AI (e.g., Claude/OpenAI APIs)
• Agile software development experience (Scrum / XP)

EDUCATION

• Bachelor’s degree in computer science or a related field (or equivalent practical experience)

WHAT WE’RE LIKE

NiCE values diversity, curiosity, and collaboration. Employees from all experience levels and backgrounds are intermingled and encouraged to learn about each other’s projects. Our offices foster teamwork as well as self-motivation, with a healthy dose of fun thrown in.

WHERE YOU’LL BE

NiCE seeks candidates authorized to work in the United States. This role is based in Atlanta and follows a hybrid schedule, with two days in the office and three days remote. Candidates should anticipate no travel.

Performance Engineer (Senior / Specialist)

What’s the role?

You will design, execute, and evolve performance engineering practices across a distributed platform, ensuring systems scale reliably under real-world conditions. This role blends hands-on testing, system analysis, and automation, with growing use of AI-assisted tooling to improve speed and insight.

How will you make an impact?

• Design and execute performance, load, and scalability tests across services and systems.
• Analyze throughput, latency, and system behavior under realistic usage patterns.
• Identify and diagnose performance bottlenecks across application, API, and database layers.
• Collaborate with engineering teams to improve system performance and scalability early in the lifecycle.
• Build and maintain performance test suites and reusable frameworks.
• Integrate performance testing into CI/CD pipelines to enable continuous validation.
• Define and track performance baselines, SLAs (Service Level Agreements), and key metrics.
• Use AI-assisted tools to accelerate test creation, analysis, and anomaly detection.
• Contribute to best practices and standards for performance engineering across teams.
• Support production investigations and provide data-driven recommendations.

Have you got what it takes?

• 7–12 years of experience in performance testing or performance engineering.
• Strong hands-on experience with tools like JMeter, Gatling, BlazeMeter, or similar.
• Solid programming skills in Java, C#, or similar.
• Strong understanding of microservices, APIs, and distributed systems.
• Experience analyzing system performance metrics and bottlenecks.
• Familiarity with CI/CD pipelines and automated testing workflows.
• Experience with API testing and automation.
• Strong problem-solving and analytical skills.

Nice to have

• Experience with cloud environments (AWS/Azure).
• Familiarity with observability tools (Grafana, Prometheus).
• Experience with production traffic modeling and usage simulation.
• Exposure to AI/LLM-based tools for testing or analysis.

Tech stack (expected exposure)

• Performance tools: JMeter, Gatling, BlazeMeter
• Java or C#
• CI/CD tools (Jenkins or equivalent)
• Git/GitHub
• API tools (Postman or similar)
• Observability tools (Grafana or similar)
• Cloud platforms (AWS/Azure)

Req ID: 10553
Reporting into: Tech Manager, Engineering, CX 
Role Type: Individual Contributor 

So, what’s the role all about?

Senior Automation Engineer is responsible for ensuring the quality and reliability of web applications through a combination of manual and automated end‑to‑end testing. The role involves designing and maintaining scalable automation frameworks, executing hybrid test strategies, and leveraging AI agents to accelerate automation and improve test coverage. This position may operate in a US‑shift model and requires close collaboration with cross‑functional teams to troubleshoot issues, integrate automation into CI/CD pipelines, and deliver high‑quality product releases.

How will you make an impact?

Conduct comprehensive e2e testing of web applications using both manual techniques and automated tools.

Develop, enhance, and maintain automation frameworks using industry standard tools and libraries‑standard tools and libraries. Integrate automated accessibility checks into CI/CD pipelines to enforce shift-left accessibility practices. Document findings with clear, actionable defect descriptions, screenshots in our test management system (i.e. JIRA)

Analyses information solves problems and reaches conclusions within his/her professional space. Create and execute automation E2E test cases for web applications along with data generation. 

Responsible for defined tasks of low to medium complexity. 

Good understanding of subject matter theory, professional concepts and their application within professional space. Attend training to continue to enhance existing knowledge in technical and non-technical areas. Adheres to Defined SDLC processes. 

Have you got what it takes?

B.E./B. Tech in Computer Science, Industrial/Electronic Engineering.

5 to 7 years of experience in IT as Automation QA Engineer.

4 + years of hands-on experience in UI Automation testing

Expert in designing test strategy, test cases, test plans.

Playwright equivalent UI testing tools

Languages Typescript/Java/JavaScript

Experience with CI/CD tools like Jenkins.

Experienced with defect management and tracking tools, preferably Jira.

Experience working in Agile methodology.

Exposure to AI tools like GitHub Copilot, Claude code or equivalent..

You will have an advantage if you also have:

ISTQB Certified or equivalent

Desirable to have knowledge of API validations using Postman or RestAPI. 

Desirable to have knowledge of Cloud services like AWS. 

Excellent communication skills, very good English

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10496

Reporting into:  Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

Specialist Automation Engineer is responsible for ensuring the quality and reliability of web applications through a combination of manual and automated end‑to‑end testing. The role involves designing and maintaining scalable automation frameworks, executing hybrid test strategies, and leveraging AI agents to accelerate automation and improve test coverage. This position may operate in a US‑shift model and requires close collaboration with cross‑functional teams to troubleshoot issues, integrate automation into CI/CD pipelines, and deliver high‑quality product releases.

How will you make an impact?

Serve as Subject Matter Expert for core components, ensuring quality ownership throughout the product lifecycle.

Define and drive the test strategy and quality roadmap for complex web applications and integrated systems.

Oversee automation infrastructure and integrate tests into CI/CD pipelines for seamless delivery.

Lead automated data generation to ensure robust, repeatable testing across environments.

Mentor junior and mid-level engineers to foster technical excellence and professional growth.

Refine SDLC and STLC processes to balance best practices with team agility.

Lead internal training and adopt industry trends to evolve team capabilities.

Oversee critical production issue resolution and perform Root Cause Analysis (RCA).

Analyze complex data to solve technical problems and reach informed conclusions.

Act as the R&D Point of Contact for QA metrics and KPIs.

Partner with Product, UI/UX , Support, and R&D teams to align quality goals.

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial/Electronic Engineering.

8 to 11 years of experience in IT as Automation QA Engineer.

8+ years of experience in UI Automation testing.

Playwright equivalent UI testing tools

Languages Typescript/Java/Javascript

Experience in using API through automation framework.

Experienced working with Databases, writing SQL queries for data validation.

Desirable to have knowledge of Cloud services like AWS. 

Experience with CI/CD tools like Jenkins.

Exposure to AI tools like GitHub Copilot, Claude code or equivalent.

Experience leveraging AI agents to accelerate Root Cause Analysis (RCA), implementing self-healing automation, and validating AI model integrity

You will have an advantage if you also have:

ISTQB Certified, ISTQB® Certified Tester - AI Testing (CT-AI) or equivalent

Experienced with defect management and tracking tools, preferably Jira.

Excellent communication skills, very good English.

Experience working for Agile

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10494

Reporting into:  Tech Manager
Role Type: Individual Contributor

Director Engineering

The Director of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market, building bridges across the organization. This is achieved through directing the development, testing, delivery, and support of cloud based contact center solutions and applications, including resource schedules and delivery milestones, overall product quality, system capacity planning and support across the inContact platform. This is also achieved by demonstrating leadership behaviors consistent with inContact's 4E leadership model and mentoring and leading one or more groups within the engineering organization at various times as a model for how a top performing leader should lead an organization.

​In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary responsibility of this position is to lead the growth, quality and efficiency of the Engineering team while also developing team members into great leaders of behavior as well as results. The Director of Engineering is responsible for developing and managing the Engineering team, and will be measured based on performance against both short term and long term goals.

As a Director Engineering, a typical day might include the following.  

• Provides leadership in design, delivery, and support of inContact software and platforms
• Provides leadership in management and leadership behaviors including senior level communication skills and abilities consistent with the inContact 4E leadership model
• Develop programs, policies and procedures that assure consistent and replicable development methods
• Create and monitor the set of policies that establish standard development languages, tools, and methodology; documentation practices; and examination procedures for developed systems to insure alignment with overall architecture.'
• Participate in project scope, schedule and cost reviews.
• Understand product capabilities and limitations.
• Identify and implement ways to improve and promote quality and demonstrate accuracy and thoroughness.
• Establish working relationships with external technology vendors.
• Integrate customer requirements through the engineering effort for championing next generation products.
• Quickly gain an understanding of the company's technology and markets, establish self as a credible leader.
• Responsible for new product software development and quality.
• Maintenance of software/bug fixes.
• Release scheduling.
• Keeps abreast of new technologies and has demonstrated knowledge and experience in various technologies.
• Manage 3rd party consulting partners implementing products.
• Prepare and submit weekly project status reports; prepare monthly reports outlining team assignments and/or changes, project status changes, and forecasts project timelines.
• Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
• Prioritize employee career development in an effort to grow inContact's internal pipeline of leadership talent
• Prioritize, assign and manage department activities and projects in accordance with the department's goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
• Responsible for recruiting, hiring and firing for the department.

To land this gig you will need: 

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
• Master’s degree in Computer Science or Business Management preferred.
• ​Relevant certifications also preferred among other indications of someone who values continuing education.
• 12+ years experience "living" with various operating systems, development tools and development methodologies including Java, C#, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.
• 8+ years of individual contributor software development experience.
• 6+ years management experience in a fast growing software environment with proven ability to lead and engage co-located software development and QA teams working on multiple projects.
• Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
• Proven ability to establish and drive processes and procedures with quantifiable metrics to measure the success and effectiveness of the development organization.
• Proven history of upgrading and exporting outstanding talent because of recognizable and practiced people leadership skills.
• Proven history of delivering on deadlines/releases without compromising quality.
• Proven history of successfully establishing and managing cost effective vendor resources.
• Mastery of engineering concepts and core technologies: development models, programming languages, databases, testing, and documentation.
• Development experience with Web Services and related technologies.
• Experience with Agile software development and SCRUM methodologies.
• Proven track record of delivering high quality software products.
• A solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services. Understanding of standard engineering processes and software development methodologies.
• Experience coordinating the work and competences of software staff within functional project groups.
• Ability to work cross functionally and as a team with other executive committee members.
• Strong verbal and written communication skills.
• Communicate effectively with different business units about technology and processes using lay terms and descriptions. ​

Experience Preferred:

• Experience building horizontally scalable solutions leveraging containers, microservices, Big Data technologies among other related technologies.
• Experience working with graphical user experience and user interface design.
• Experience working with object-oriented software development, web services, web development or other similar technical products.
• Experience with telephony, networking, hosted applications, or other similar technical products.
• Telecommunications experience with IVR applications or telephony apps.
• Experience with user acceptance testing, regression testing and integration testing.
• Experience working on open source software projects for Apache and other great open source software organizations.
• Demonstrable experience training and leading teams as a great people leader.​

Lead Software Engineer

The Lead Software Engineer designs and evolves core services within the NICE CXone platform, building scalable cloud systems that support enterprise customers worldwide. This role combines strong software engineering fundamentals with modern development practices, including AI-assisted engineering tools and agentic workflows that accelerate delivery and improve code quality.

Engineers in this role collaborate closely with product managers, system analysts, and architects while mentoring other engineers and driving solutions to complex platform challenges.

What You'll Do

• Design, build, and own scalable distributed services that power critical components of the NICE CXone platform.
• Lead the design and evolution of complex systems across multiple services, balancing performance, reliability, and maintainability.
• Write high-quality, maintainable code and provide thoughtful code reviews that help raise the engineering bar across the organization.
• Design and implement automated testing and quality strategies that improve system reliability and engineering velocity.
• Partner with product management, system analysts, architects, and other engineering teams to shape technical solutions and deliver meaningful outcomes for customers.
• Provide technical leadership and mentorship, helping engineers develop strong engineering judgment and ownership.
• Take ownership of production systems, diagnosing issues, resolving defects, and improving platform stability and resilience.
• Promote modern engineering practices including automation, observability, maintainable architecture, and AI-assisted development workflows that accelerate development and system understanding.
  
  

Engineering Culture at NICE

At NICE, we believe great engineers own outcomes. Our teams focus on solving meaningful problems for customers and delivering results rather than simply completing tasks.

Engineers in this role are trusted to think critically, propose solutions, and make technical decisions that move systems forward. There is rarely only one correct path to solving a complex engineering challenge, and we value experimentation, iteration, and continuous improvement.

Our engineering teams are also actively adopting AI-augmented development practices to accelerate software delivery and improve system quality. Engineers regularly use modern AI tools and workflows to assist with development, debugging, testing, and system analysis.

Examples include:

• Using AI tools such as Claude Code, GitHub Copilot, or similar to assist with coding, debugging, and documentation
• Leveraging AI for test generation, refactoring, and system exploration in complex codebases
• Automating engineering workflows such as dependency analysis or large-scale code investigation

We do not expect every candidate to be an expert in these tools today, but we are looking for engineers who are curious about modern development workflows and excited to continuously improve how software is built.

Required Qualifications

• Bachelor’s degree in Computer Science, Business Information Systems, or a related field (or equivalent practical experience).
• 8+ years of professional software development experience designing and building production systems.
• Strong engineering judgment with the ability to evaluate tradeoffs and design practical solutions to complex technical challenges.
• Experience building and operating distributed services using Go, Java, and Spring.
• Experience designing and maintaining AWS-based microservices architectures.
• Deep understanding of object-oriented design, common design patterns, and maintainable software architecture.
• Experience developing automated tests and working within CI/CD development environments.
• Experience working in agile development environments with strong collaboration across engineering, product, and architecture teams.
• Experience leveraging modern developer tooling, including AI-assisted development platforms (such as Claude Code, GitHub Copilot, or similar) to improve engineering productivity.

Preferred Qualifications

• Experience working with large-scale distributed systems or real-time platforms.
• Experience with MongoDB, DynamoDB, or similar distributed database technologies.
• Experience building services using REST APIs, WebSockets, or gRPC.
• Experience working in CI/CD environments and modern automation frameworks.
• Experience serving as a technical lead or mentoring engineers.
• Experience working in telecommunications, telephony systems, or contact center platforms.
• Experience integrating AI/ML capabilities into software platforms or working with AI-assisted development workflows.
• Experience with information security practices.

Why Join NICE Engineering

You’ll work on a large-scale cloud platform supporting enterprise customers worldwide while helping shape the next generation of engineering practices at NICE.

Our teams build highly reliable distributed systems while adopting modern development workflows and AI-assisted engineering practices that accelerate innovation without sacrificing quality.

Tech Manager (Engineering) – Performance & Platform Excellence

How will you make an impact?

• Lead and grow a high-performing engineering team focused on performance, scalability, and reliability across the platform.
• Define and drive a performance engineering strategy adopted across multiple product teams.
• Manage a center of excellence, setting standards, frameworks, and governance for performance testing and scalability.
• Lead evolution of performance testing frameworks and tooling (JMeter, BlazeMeter, Gatling, or equivalent).
• Lead the development of AI-enabled testing and analysis capabilities to improve efficiency, insight, and coverage.
• Integrate performance testing into CI/CD pipelines, enabling early detection and prevention of production issues.
• Partner with architecture, product, and engineering teams to identify risks and influence system design for scale.
• Enable teams with production-like testing environments, tooling, and data strategies.
• Provide clear visibility into performance health, risks, and roadmap progress.

Have you got what it takes?

• 5+ years of experience leading engineering teams in complex, distributed environments.
• Strong hands-on background in Java or C# (.NET).
• Proven experience in performance engineering, including load, stress, and scalability testing.
• Hands-on experience with tools such as JMeter, BlazeMeter, Gatling, or similar.
• Strong understanding of distributed systems, microservices, and system bottlenecks.
• Experience integrating testing into CI/CD pipelines and release processes.
• Experience applying or experimenting with AI/LLM-based tools to improve engineering workflows.
• Ability to lead at both strategic and execution levels.

Nice to have

• Experience with cloud platforms (AWS/Azure) and containerization (Docker, Kubernetes).
• Familiarity with observability and monitoring tools (Grafana, Prometheus).
• Experience building internal platforms or shared frameworks.
• Experience driving adoption of engineering standards across teams.

Tech stack (expected exposure)

• Java or C# / .NET
• Performance tools: JMeter, BlazeMeter, Gatling
• CI/CD tooling (Jenkins or equivalent)
• Git/GitHub
• Observability tools (Grafana or similar)
• Cloud (AWS/Azure)
• Scripting (Python or similar)

Requisition ID: 10543

Reporting into: Tech Manager

Role Type: Individual Contributor

Student Developer Position – 

📍 Location: Sandy, Utah (Hybrid) - ***You MUST be located in Utah to qualify for this role***
💼 Department: R&D – 
🕒 Schedule: Part-time (20 hours/week, flexible with class schedules, required to come to office 2 days a week)

Are you a student in your Junior of a CS degree looking to gain real-world experience in software development? NICE is seeking a motivated and passionate Student Developer to join our R&D Team.

This is a unique opportunity to work on cutting-edge web technologies that power the next generation of customer experience (CX) tools used by companies around the world.

🔧 What You'll Do

• Work on microservices using - Golang
• Write automation testing w/Playwright.
• Participate in code reviews, team standups, and agile development processes
• Write clean, maintainable, and well-documented code
• Learn best practices in software development within a large-scale enterprise

✅ What We’re Looking For

• Actively pursuing a degree in Computer Science, Information Systems, Software Engineering, or a related field
• Familiarity with AWS, Microservices 
• Problem-solving mindset and willingness to learn and tackle tough challenges
• Ability to work independently and as part of a collaborative team
• Strong communication skills
• Positive can-do attitude

🌟 Nice to Have

• Experience with REST APIs, unit testing, or cloud platforms (AWS)
• Previous internship or project work with modern web apps

🎓 Perks for Students

• Flexible work hours to accommodate school schedules
• Mentorship from experienced developers
• Real-world, resume-boosting development experience
• Opportunity to contribute to production-level code used by global customers

So, what’s the role all about?

As a Program Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

How will you make an impact?

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop and maintain a detailed project plan to track progress and ensure timely delivery of project milestones.
• Monitor project progress and performance, identify and mitigate risks and issues, and communicate status updates to stakeholders and senior management
• Collaborate with cross-functional teams to identify and resolve project-related issues and roadblocks.
• End to end Agile project management responsibility– in terms of scope, quality, resources and risk management as well as timeline and organizational release readiness
• Develop and maintain strong relationships with key stakeholders to ensure project success and alignment with business objectives
• Ensure adherence to project management methodologies, standards, and best practices, and continuously improve project management processes and tools
• Lead project meetings and presentations, and facilitate communication and collaboration among team members and stakeholders

Have you got what it takes? 

• 12-18 years of experience in IT industry with 6+ years of experience in hard core Software Development Project & Program management
  • Strong understanding of project management methodologies, tools, and techniques
  • Proven track record of successfully managing multiple projects and initiatives simultaneously.
• Excellent communication, negotiation, and interpersonal skills
• Ability to work collaboratively with cross-functional teams and manage multiple stakeholders.
• Strong attention to detail and ability to manage competing priorities.
• Working knowledge of various methodologies like, Agile-Scrum Practices
• Ability to drive project decisions through strong Data governance, Metrics.
• Strong problem-solving and decision-making skills
• Hands-on knowledge & experience on-
  • Software Development & Quality - Processes & standards
  • Release Management
  • Pre & Post-Production Product Launches
  • Hands on exp on Atlassian Tools (JIRA/Confluence),
• Basic Knowledge of:
  • Cloud- AWS,
  • DevOps practices
• PMP certification preferred.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10400
Reporting into: Tech Manager, Program Management
Role Type: Individual Contributor

Senior Software Engineer Talent Pool

Location: Cochabamba, Bolivia (Hybrid – 2 days/week in office)
Employment Type: Full-time
Ongoing opportunity

Senior engineers wanted.
At NiCE, we believe that innovation starts with talent. If you’re a Senior Software Engineer based in Cochabamba looking to take on complex challenges, build impactful solutions, and mentor others — this is your chance to get in our talent pipeline.

Apply once. Stay in our radar for future roles as they open.

What You’ll Do:

• Design and develop secure, scalable, high-performance software.
• Work across the full SDLC — from concept and architecture to delivery and optimization.
• Collaborate with cross-functional teams to deliver business-critical features.
• Lead by example in writing clean, testable, and maintainable code.
• Conduct peer code reviews and contribute to system architecture decisions.
• Support and troubleshoot production systems as needed.
• Stay up-to-date on industry trends and recommend improvements to processes and technologies.

What We’re Looking For:

• Bachelor’s degree in Computer Science or equivalent.
• 5+ years of professional software development experience.
• Proficiency in any of the following languages C#, .NET, Angular, JavaScript, Java, PHP. We work in our own product, so the open positions are usually using one or more of these technologies.  
• Experience working with SQL.
• Experience working with AWS services (Lambda, IAM, DynamoDB, etc.).
• Solid understanding of REST APIs, microservices architecture, and CI/CD pipelines.
• Experience with Docker, Kubernetes (AWS EKS).
• Excellent problem-solving and debugging skills.
• Strong communication skills and a team-oriented mindset.

Hybrid Work in Cochabamba

This is a hybrid role requiring 2 days per week in our Cochabamba office. You’ll collaborate both in-person and remotely with our global engineering teams.

Apply Today

Submit your resume to join our Senior Software Engineer Talent Pool. We’ll contact you when roles open that align with your experience and goals.

#LI-Hybrid

So, what’s the role all about?

As a Group Leader, you will join a high-performing engineering team, driving the development of the next generation of CXone Performance Management (PM).
Your role will involve leading end-to-end development engineers, while ensuring smooth, high-quality product deliveries. You’ll also be accountable for supporting our existing PM customers.
The role demands both strategic and detailed thinking as the product encompasses numerous micro services, AI agents and interfaces. You’ll need to create and execute development plans while maintaining a deep technical understanding of enterprise-grade product development, with an emphasis on customer experience and cloud technologies.

How will you make an impact?

• Lead a scrum team (5-6 engineers) to deliver end-to-end product capabilities.
• Collaborate closely with Product Management, Architects, Operations, and Customer Success teams to align on objectives and product vision.
• Take full responsibility for the entire software development life cycle, from concept to deployment.
• Oversee the design, implementation, and quality of the product to ensure high standards.
• Foster a culture of innovation, shaping the product's future by influencing its vision and encouraging creative solutions.
• Enforce strong decision-making processes while ensuring clarity and alignment across all stakeholders.
• Foster positive and productive relationships across teams, promoting a culture of collaboration.
• Guide and support the development team to independently resolve complex technical challenges within tight deadlines.
• Facilitate the technical and career development of team members through mentorship, training, and growth opportunities.
• Serve as the primary technical point of contact, ensuring seamless communication and technical clarity across teams.

Have you got what it takes?

• Bachelor’s or Master’s degree in Computer Science or a related field.
• The role includes approximately 50% practical coding contributions.
• 8+ years of industry experience in R&D, with at least 3 years leading a high-performing team (10+ engineers) in a software product development environment.
• Extensive experience with modern Agentic coding practices and Agile methodologies as majority of our code is developed by AI.
• Mastery of the full development life cycle – from planning and design to implementation, testing, and deployment.
• Experience in mentoring team members and fostering their professional growth.
• Experience in developing enterprise-grade software products that integrate seamlessly with other systems.
• Exceptional interpersonal skills, with a passion for influencing and cooperating with peers.
• High proficiency in English (both verbal and written), with experience in communicating effectively within a global organization.
• Knowledge of AWS services and architecture is a significant advantage.
• Self-motivated with a proactive, can-do attitude toward tackling challenges.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10361
Reporting to: Senior Director, Engineering
Role Type: Group Lead

#LI-LP1

#LI-Hybrid

Senior Software Engineer

Hybrid (2 days in office) Richardson, TX

Nice Systems is currently seeking a dynamic individual with high energy and drive to join the Work Force Management (WFM) software development team as a Senior Software Engineer.

This engineer will primarily focus on server-side component design, development, testing, and implementation. Experience with client-side development is a plus. This engineer will work in an agile development environment and follow agile processes and practices.

As part of our AI-forward engineering culture, this role also takes ownership of the AI development environment — including coding agents, tools, workflows, and infrastructure — to maximize engineering velocity, quality, and consistency.

Responsibilities

• Design and develop quality, proficient, and well-documented technical solutions that satisfy business requirements and meet corporate architectural standards.
• Own and continuously improve the AI development environment — including coding agents, tools, workflows, and infrastructure — to maximize engineering velocity, quality, and consistency.
• Design, build, and optimize coding agents, prompts, and workflows.
• Define and maintain instructions, skills, plugins, and tool integrations.
• Connect tools into a cohesive agentic development pipeline.
• Enable spec-driven development using AI (from idea → spec → implementation → validation).
• Develop solid unit, integration, and automation tests according to organizational standards.
• Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed.
• Develop technical models/designs for assigned components.
• Contribute to and drive technological and architectural decisions.
• Participate in reviewing design and code for other team members.
• Gets team to a high-performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision-making and support organizational project or product teams.
• Contributes to the advancement and improvement of Agile practices within the organization.

Experience / Requirements

• Minimum 8 years of Java web application development experience.
• Deep interest and hands-on experience with AI coding tools and LLM-based systems.
• Experience working with agents, prompts, MCP/tools, or similar ecosystems.
• Comfortable working at low-level detail — tokens, context windows, latency, and tool orchestration.
• Expertise in server-side development using Hibernate, Spring, Web Services (REST) in Java including server-side testing using JUnit, Mockito/Easymock.
• Experience in web application development using Angular, HTML5, CSS, jQuery, JavaScript, Spring MVC, and in Unit/E2E testing with Cucumber, Selenium, Playwright — a huge plus.
• Experience with AI-assisted development tools (GitHub Copilot, ChatGPT, Claude, or similar) and ability to effectively integrate generative AI into the software development lifecycle for code generation, debugging, and optimization.
• Good to have experience in "Vibe Coding" methodologies — rapid prototyping, iterative development, and creative problem-solving approaches that leverage AI assistance to accelerate development velocity.
• Proven track record of driving technical innovation within development teams, including evaluation and adoption of emerging technologies, process improvements, and mentoring others on cutting-edge development practices.
• Experience with AWS is a plus.
• Demonstrated experience with multi-tier web application development.
• Hands-on experience with Continuous Integration and Test-Driven Development.
• Experience with JBoss or Tomcat.
• Prior experience with MAVEN and Jenkins is a plus.
• Good knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
• Excellent communication skills.

Personal Attributes

• Excellent interpersonal skills.
• Self-motivated and flexible.
• Demonstrates resilience and adaptability when working within organizational constraints, legacy systems, or established processes that cannot be immediately changed.
• Shows ability to find creative solutions and deliver value within existing limitations while building consensus for future improvements.
• Superior analytical and problem-solving abilities.
• Maintains a positive attitude and constructive approach when faced with bureaucratic processes, technical debt, or resistance to change.
• Leads, collaborates, and coordinates with others to ensure significant results.
• Detail-oriented with excellent organizational skills.

Education

Undergraduate degree in Computer Science, Engineering, or a related subject.

NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.

AI Software Engineer – Cloud AI Platforms

At NICE, we are not just building software—we are transforming how cloud operations are run using AI. We are building intelligent platforms that can understand system behavior, make decisions, and automate real-world operational workflows at scale. If you’re excited about applying AI beyond chatbots into real production systems, this is an opportunity to work on meaningful, high-impact problems.

What’s the role all about?

As an AI Software Engineer, you will be part of a team building AI-powered operational platforms that integrate across monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. You will work on designing and implementing intelligent workflows, integrating AI models, and building scalable systems that automate complex operational tasks.

This is a highly hands-on role focused on building, integrating, and scaling AI-driven solutions in production environments.

How will you make an impact?

• Build and scale AI-driven workflows and automation systems
• Develop integrations with systems like monitoring platforms, ticketing tools (ServiceNow, Jira, OpsGenie), CI/CD pipelines, and cloud services
• Design and implement APIs, tools, and data pipelines that power AI-driven decision-making
• Work on LLM integrations, prompt engineering, and orchestration layers — streaming responses, function calling, tool use, RAG pipelines, agentic orchestration
• Build and maintain full-stack AI applications using TypeScript, React, and Next.js — from user dashboards and personalized experiences to real-time analytics and interactive tools
• Translate real-world operational problems into automated, intelligent solutions
• Collaborate with Product, SRE, and Infrastructure teams to deliver end-to-end capabilities
• Improve system performance, reliability, and observability
• Build evaluation and observability systems — measure model capabilities, monitor output quality, and create dashboards that keep the product improvable
• Create reusable platforms and tools that accelerate development — component libraries, shared abstractions, internal tooling that multiplies team productivity

Key Responsibilities

• Design and develop scalable backend systems for AI-powered platforms
• Build and maintain AI integrations, workflows, and automation pipelines
• Implement REST APIs, microservices, and event-driven architectures
• Design and implement database schemas and queries for complex domains — tracking, engagement, reporting
• Work with both structured and unstructured data for AI use cases
• Contribute to CI/CD pipelines, testing, and deployment automation
• Troubleshoot and optimize production systems
• Collaborate with cross-functional teams to deliver high-quality solutions
• Contribute to reusable frameworks and engineering best practices
• Prototype fast — move from concept to working demo in days, ship incrementally

What we’re looking for

• 5+ years of software engineering experience, strong focus on full-stack web development
• Expert in TypeScript and React — performance optimization, modern patterns (hooks, context, suspense), component architecture
• Production experience with Next.js — App Router, Server Components, API routes, SSR/SSG, edge deployment
• Hands-on experience with LLMs — prompt engineering, streaming APIs, function calling, tool-use, chaining and orchestration patterns
• Experience with Vercel AI SDK — unified LLM provider interface, streaming, structured output, tool calling across OpenAI/Anthropic/Google/xAI
• Model Context Protocol (MCP) — building or consuming MCP servers for extensible AI tool use
• Strong backend fundamentals — Node.js or Python, REST/GraphQL APIs, relational databases, Redis, auth
• Solid database design — PostgreSQL, Drizzle ORM, schema modeling for complex domains, query optimization, migrations
• Experience building scalable, distributed systems in cloud environments (AWS / Azure)
• Working knowledge of CI/CD, Docker, Kubernetes
• Familiarity with Tailwind CSS, Radix UI and modern component-driven UI development
• High agency — you operate independently in ambiguous environments, take ownership of problems, and drive them to completion
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, evolving environment
• Communicate effectively with both technical and non-technical stakeholders

Nice to have

• Experience building agentic coding tools, AI agent frameworks, or developer-facing SDKs/APIs (Claude Agent SDK, OpenAI Agents SDK)
• Experience with Vercel ecosystem — Next.js, AI SDK providers, Turbopack
• Background in evaluation frameworks — measuring model capabilities, collecting human feedback at scale, A/B testing outputs
• Experience with sandboxed execution environments for safely running AI-generated code
• Built research tools, experimentation platforms, or scientific software
• Proficiency with Python — FastAPI/Django, data pipelines, ML tooling
• Knowledge of observability tools (Grafana, Prometheus, Sentry, etc.)
• Experience building automation or internal platforms
• Familiarity with real-time features — WebSockets, streaming UX, collaborative interfaces
• Knowledge of advanced web technologies — WebGL, WebAssembly, web workers, PWAs
• Experience with alternate JS runtimes — Bun, Deno
• Built open-source tools or platforms with active user communities
• Strong quantitative foundation (math, physics, or related fields)

Representative Projects

Things you might build in this role:

• Interfaces for collecting and managing human feedback on model outputs at scale
• Experiment orchestration platforms — launch, monitor, and analyze complex AI research runs
• Visualization tools that help understand model behavior and identify failure modes
• Reusable components and frameworks that enable rapid development of new AI applications
• Sandboxed execution environments for safely running AI-generated code
• AI-powered personalization engines — tutoring, content generation, adaptive features
• Workflow builders that let non-engineers orchestrate AI capabilities visually
• Enterprise integrations — ServiceNow, Salesforce, Confluence, Jira

So, what’s the role all about?

NiCE is looking for a highly motivated Senior Software Engineer to join our group. In this role, you will design and develop large-scale, cloud-native systems that power the global NiCE CXone platform.

Beyond building scalable services, we are looking for engineers who embrace AI-augmented development, leverage modern coding agents, and continuously optimize engineering workflows using tools such as Claude Code, GitHub Copilot, and other AI-driven assistants.

You will work in a fast-paced, cloud-first environment where ownership, technical excellence, and intelligent automation are part of everyday engineering.

How will you make an impact?

• Quickly onboard to existing systems and become productive in a complex domain
• Design, implement, and maintain automation and test frameworks using AWS\Azure technology
• Build and evolve performance and scalability solutions
• Lead tasks end-to-end, including coordination across R&D, QA, DevOps, and other teams
• Drive technical initiatives independently, from requirements to delivery
• Analyze system behavior, troubleshoot issues, and lead root-cause analysis
• Improve reliability, performance, and maintainability of existing components
• Integrate solutions into CI/CD pipelines
• Leverage AI tools to improve coding efficiency, quality, and productivity
• Collaborate closely with architects and peers to evolve system design
• Apply AI-powered coding tools to accelerate development and improve code quality
• Leverage coding agents and AI workflows to optimize design decisions, refactoring, testing, and documentation
• Contribute to engineering best practices and continuously improve development velocity and reliability

Have you got what it takes?

• BSc in Computer Science / Software Engineering or equivalent
• 4+ years of professional software development experience
• Demonstrable daily use of AI coding assistants (Copilot, Claude Code) 
• Integrate AI APIs and tooling (LLMs, agents, retrieval systems) into product features and internal tooling 
• Strong hands-on experience in Java / Type Script
• Experience working with cloud platforms (AWS \ Azure)
• Strong understanding of software design principles and distributed systems
• Excellent debugging and problem-solving skills
• Experience working in Agile development environments
• Fluent English (written and spoken)

You will have an advantage if you also have:

• Experience designing microservices architectures
• Contributions to open-source projects or technical publications
• Experience solving complex, high-scale engineering challenges

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10198
Reporting to: Group Lead, Engineering, Recording
Role Type: IC

#LI-LP1

#LI-Hybrid

Medellin, Colombia

Hybrid model (2 days per week at the office)

About the role

We’re hiring a Senior SRE for a Platform Engineering team inside NICE/LiveVox. This is a builder / owner role: you’ll design and evolve the AWS platform foundations that product engineering teams rely on to run services safely and efficiently.

This is not a ticket-queue operations job. We’re looking for someone who enjoys ambiguous problems, makes sound engineering decisions, and builds automation to reduce toil long-term.

What you’ll do (Key Responsibilities)

• Own platform reliability outcomes across AWS: availability, latency, resiliency, and operational readiness.
• Design and implement platform foundations (IAM, networking, compute, deployment patterns, and guardrails) that enable teams to build safely at scale.
• Build infrastructure automation using IaC (Terraform) and CI/CD workflows that improve repeatability and reduce manual work.
• Lead incident response for platform-level issues (detection → mitigation → root cause analysis → permanent fixes) and drive measurable prevention.
• Improve observability and operational maturity (metrics, logs, traces, SLOs, alert design) with a bias toward actionable signals.
• Partner with engineering teams to improve service design, deployment safety, and runtime behavior through pragmatic reviews and mentoring.
• Document and standardize platform patterns, runbooks, and decision records so the system gets easier to operate over time.

What we’re looking for

We’re not looking for a specific background as much as strong ownership and technical judgment. You’ll be successful here if you are comfortable being the person who says:
“Here’s the tradeoff, here’s the decision, here’s how we’ll measure if it worked.”

Minimum qualifications

• 5+ years in SRE / Platform Engineering / Infrastructure Engineering (or similar)
• Strong experience operating services in AWS in production
• Strong Linux fundamentals and troubleshooting skills (used for engineering judgment, not ticket processing)
• Experience building automation with Infrastructure as Code (Terraform strongly preferred)
• Fluency with at least one language used for automation (Python, Go, or similar)
• Clear written and verbal communication (you can explain complex operational topics without drama or vagueness)

Preferred qualifications

• Experience designing multi-account AWS environments, governance controls, and secure-by-default patterns
• Deep familiarity with Kubernetes, ECS/Fargate, or other production orchestration platforms
• Experience with SLO-based reliability, alert tuning, and reducing operational noise
• Experience mentoring engineers or leading reliability efforts across teams

This role is a good fit if you…

• Prefer engineering fixes over repeating manual work
• Can work with incomplete information and still make good decisions
• Enjoy building “paved roads” (platform standards) that teams can use independently
• Are curious, self-directed, and comfortable taking ownership without needing constant direction

This role is probably not a fit if you…

• Want a role primarily focused on helpdesk-style support, routine ticket queues, or “keep the servers patched” operations
• Prefer clearly defined tasks over designing solutions in ambiguous situations
• Avoid cross-team collaboration, tradeoff conversations, or writing down decisions

(That’s not a judgment — it’s just not this job.)

#LI-Hybrid

Senior Software Architect – AI & Distributed Systems

Overview

As a Senior Software Architect, you will play a critical role in defining and evolving the technical direction of our client-facing products and internal platforms. You will architect scalable, cloud-native, API-first systems while contributing to modern development workflows and AI-driven engineering practices. Your leadership will guide teams in building reliable, secure, high-performance distributed systems and integrating emerging AI capabilities—including conversational AI, AI-assisted development workflows, and platform-level automation.

What You'll Do

Architect & Lead

• Set end-to-end technical direction, including platform vision, technology choices, architectural patterns, and infrastructure strategy.
• Design, document, and evolve cloud-native, API-first systems integrating web clients, internal services, and external partners.
• Architect distributed services that emphasize scalability, performance, reliability, observability, and security.

AI & Modern Engineering Integration

• Integrate AI-assisted development practices into engineering workflows, including tools like Claude Code, GitHub Copilot, or similar.
• Promote AI-driven automation such as test generation, code refactoring, dependency analysis, and large-scale codebase exploration.
• Contribute to conversational AI platforms, messaging pipelines, data flows, and ML-adjacent integrations.
• Identify opportunities to incorporate ML/AI capabilities into platform features and system components.

Delivery & Ownership

• Own architecture through implementation, testing, deployment, monitoring, iteration, and long-term stewardship.
• Align architecture with product strategy through tight collaboration with Product, Design, and Engineering.
• Drive technical decisions and coordinate multi-team execution while elevating engineering standards.

Technical Excellence & Leadership

• Provide mentorship and architectural guidance across teams.
• Conduct thorough code and architecture reviews to raise engineering quality.
• Improve CI/CD pipelines, development workflows, and operational excellence.
• Diagnose and resolve complex performance bottlenecks across all layers of the stack.
• Foster a culture of ownership, experimentation, continuous improvement, and AI-augmented engineering.

Required Qualifications

• BS in Computer Science or equivalent experience.
• 15+ years of software development experience.
• 5+ years designing or architecting large-scale systems.
• Expertise in C# and familiarity with Go, Java, or similar.
• Expertise in Front End Technologies, preferably React or similar. 
• Experience with relational and non-relational databases.
• Experience with AI-assisted development tools.
• Strong understanding of distributed systems and microservices.
• Experience developing RESTful services and API-first architectures.
• Working knowledge of CI/CD and DevOps tooling.
• Strong communication and architectural documentation skills.

Preferred Qualifications

• MS in Computer Science.
• Experience with Azure cloud services (CosmosDB, Service Bus, App Services, etc.).
• Experience with AWS or hybrid cloud environments.
• Experience with Angular or modern web frameworks.
• 2+ years formal architecture experience.
• 7+ years technical leadership experience.
• Experience integrating AI/ML capabilities into platforms.
• Understanding of machine learning concepts.
• Experience with telecommunications, real-time systems, or enterprise cloud platforms.

Why Join Us

You will influence the architectural direction of core platforms while shaping the future of the company’s AI-First software engineering strategy. Work on systems at enterprise scale with teams committed to quality, innovation, and modern engineering excellence.

So, what’s the role all about

Our company is seeking a highly skilled Software Engineer with expertise in .NET technologies to join our software development team. As a Software Engineer, you will be responsible for designing, developing, and maintaining software applications that meet business needs and specifications.

How will you make an impact?

• Develop and maintain software applications using .NET technologies
• Collaborating with other members of the development team to ensure that software designs are aligned with overall project objectives.
• Write high-quality code that meets software development best practices
• Participate in code reviews to ensure code quality and maintainability
• Contributing to the development of technical documentation, user manuals, and other materials related to software development.
• Stay up to date with emerging trends and technologies in software development

Have you got what it takes?

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• 2 to 5 years of experience in software development using .NET technologies.
• Strong knowledge of C#, .NET, .NET Core, and other .NET frameworks.
• Strong understanding of Object-Oriented Programming (OOP) concepts and design patterns
• Solid understanding of software development best practices, including software design patterns, testing strategies, and source control.
• Knowledge of database design and development using SQL Server or another relational database management system
• Proficiency in software development tools such as Visual Studio, Git, and JIRA
• Ability to work effectively in a team environment and communicate technical concepts to non-technical stakeholders
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team.

What’s in it for you?

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 10000
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor

AI Software Engineer – Cloud AI Platforms

At NICE, we are not just building software—we are transforming how cloud operations are run using AI. We are building intelligent platforms that can understand system behavior, make decisions, and automate real-world operational workflows at scale. If you’re excited about applying AI beyond chatbots into real production systems, this is an opportunity to work on meaningful, high-impact problems.

What’s the role all about?

As an AI Software Engineer, you will be part of a team building AI-powered operational platforms that integrate across monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. You will work on designing and implementing intelligent workflows, integrating AI models, and building scalable systems that automate complex operational tasks.

This is a highly hands-on role focused on building, integrating, and scaling AI-driven solutions in production environments.

How will you make an impact?

• Build and scale AI-driven workflows and automation systems
• Develop integrations with systems like monitoring platforms, ticketing tools (ServiceNow, Jira, OpsGenie), CI/CD pipelines, and cloud services
• Design and implement APIs, tools, and data pipelines that power AI-driven decision-making
• Work on LLM integrations, prompt engineering, and orchestration layers — streaming responses, function calling, tool use, RAG pipelines, agentic orchestration
• Build and maintain full-stack AI applications using TypeScript, React, and Next.js — from user dashboards and personalized experiences to real-time analytics and interactive tools
• Translate real-world operational problems into automated, intelligent solutions
• Collaborate with Product, SRE, and Infrastructure teams to deliver end-to-end capabilities
• Improve system performance, reliability, and observability
• Build evaluation and observability systems — measure model capabilities, monitor output quality, and create dashboards that keep the product improvable
• Create reusable platforms and tools that accelerate development — component libraries, shared abstractions, internal tooling that multiplies team productivity

Key Responsibilities

• Design and develop scalable backend systems for AI-powered platforms
• Build and maintain AI integrations, workflows, and automation pipelines
• Implement REST APIs, microservices, and event-driven architectures
• Design and implement database schemas and queries for complex domains — tracking, engagement, reporting
• Work with both structured and unstructured data for AI use cases
• Contribute to CI/CD pipelines, testing, and deployment automation
• Troubleshoot and optimize production systems
• Collaborate with cross-functional teams to deliver high-quality solutions
• Contribute to reusable frameworks and engineering best practices
• Prototype fast — move from concept to working demo in days, ship incrementally

What we’re looking for

• 10+ years of software engineering experience, strong focus on full-stack web development
• Expert in TypeScript and React — performance optimization, modern patterns (hooks, context, suspense), component architecture
• Production experience with Next.js — App Router, Server Components, API routes, SSR/SSG, edge deployment
• Hands-on experience with LLMs — prompt engineering, streaming APIs, function calling, tool-use, chaining and orchestration patterns
• Experience with Vercel AI SDK — unified LLM provider interface, streaming, structured output, tool calling across OpenAI/Anthropic/Google/xAI
• Model Context Protocol (MCP) — building or consuming MCP servers for extensible AI tool use
• Strong backend fundamentals — Node.js or Python, REST/GraphQL APIs, relational databases, Redis, auth
• Solid database design — PostgreSQL, Drizzle ORM, schema modeling for complex domains, query optimization, migrations
• Experience building scalable, distributed systems in cloud environments (AWS / Azure)
• Working knowledge of CI/CD, Docker, Kubernetes
• Familiarity with Tailwind CSS, Radix UI and modern component-driven UI development
• High agency — you operate independently in ambiguous environments, take ownership of problems, and drive them to completion
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, evolving environment
• Communicate effectively with both technical and non-technical stakeholders

Nice to have

• Experience building agentic coding tools, AI agent frameworks, or developer-facing SDKs/APIs (Claude Agent SDK, OpenAI Agents SDK)
• Experience with Vercel ecosystem — Next.js, AI SDK providers, Turbopack
• Background in evaluation frameworks — measuring model capabilities, collecting human feedback at scale, A/B testing outputs
• Experience with sandboxed execution environments for safely running AI-generated code
• Built research tools, experimentation platforms, or scientific software
• Proficiency with Python — FastAPI/Django, data pipelines, ML tooling
• Knowledge of observability tools (Grafana, Prometheus, Sentry, etc.)
• Experience building automation or internal platforms
• Familiarity with real-time features — WebSockets, streaming UX, collaborative interfaces
• Knowledge of advanced web technologies — WebGL, WebAssembly, web workers, PWAs
• Experience with alternate JS runtimes — Bun, Deno
• Built open-source tools or platforms with active user communities
• Strong quantitative foundation (math, physics, or related fields)

Representative Projects

Things you might build in this role:

• Interfaces for collecting and managing human feedback on model outputs at scale
• Experiment orchestration platforms — launch, monitor, and analyze complex AI research runs
• Visualization tools that help understand model behavior and identify failure modes
• Reusable components and frameworks that enable rapid development of new AI applications
• Sandboxed execution environments for safely running AI-generated code
• AI-powered personalization engines — tutoring, content generation, adaptive features
• Workflow builders that let non-engineers orchestrate AI capabilities visually
• Enterprise integrations — ServiceNow, Salesforce, Confluence, Jira

Job Description

So, what’s the role all about?

 Seeking a skilled and experienced DevOps Engineer in designing, producing, and testing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given.

How will you make an impact?  

• Design, implement, and maintain CI/CD pipelines using Jenkins to support automated builds, testing, and deployments.
• Manage and optimize AWS infrastructure for scalability, reliability, and cost-effectiveness.
• To streamline operational workflows and develop automation scripts and tools using shell scripting and other programming languages.
• Collaborate with cross-functional teams (Development, QA, Operations) to ensure seamless software delivery and deployment.
• Monitor and troubleshoot infrastructure, build failures, and deployment issues to ensure high availability and performance.
• Implement and maintain robust configuration management practices and infrastructure-as-code principles.
• Document processes, systems, and configurations to ensure knowledge sharing and maintain operational consistency.
• Performing ongoing maintenance and upgrades (Production & non-production)
• Occasional weekend or after-hours work as needed

Have you got what it takes?

• Experience: 12+ years in DevOps or a similar role.
• Cloud Expertise: Proficient in AWS services such as EC2, S3, RDS, Lambda, IAM, CloudFormation, or similar.
• CI/CD Tools: Hands-on experience with Jenkins pipelines (declarative and scripted).
• Scripting Skills: Proficiency in either shell scripting or powershell
• Programming Knowledge: Familiarity with at least one programming language (e.g., Python, Java, or Go).
• Version Control: Experience with Git and Git-based workflows.
• Monitoring Tools: Familiarity with tools like CloudWatch, Prometheus, or similar.
• Problem-solving: Strong analytical and troubleshooting skills in a fast-paced environment.

You will have an advantage if you also have:

• Development experience is a significant advantage.
• Windows system administration is a significant advantage.
• Experience with monitoring and log analysis tools is an advantage.
• Jenkins pipeline knowledge

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10363
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?
As the Lead QA architect, you will lead the quality assurance efforts for NiCE’s flagship product suite, ensuring the highest standards of quality and reliability. This role focuses on driving quality and automation strategies, implementing shift-left practices, defining and tracking quality metrics, mentoring QA leads, promoting a culture of quality and excellence and deriving the roadmap for continuous improvement.

How will you make an impact?  

• Serve as the quality leader for an entire domain and be accountable for the product quality
• Actively track the domain’s quality tasks, analyze the testing needs, and define QA activities and ownership
• Continuously analyze and challenge existing testing coverage
• Plan, develop, and execute test strategy across domain
• Lead Quality assurance efforts that align with product objectives to ship products rapidly and with confidence
• Implement and evolve QA processes to get effective test signals and scale testing efforts across our services
• Partner with engineering and DevOps teams to leverage automation for scalable solutions to prevent regressions and ensure the reliability of product
• Plan and lead NFR testing
• Define guidelines and best practices for our automation and manual testing procedures
• Coordinate cross organizations/cross-region testing activities

Have you got what it takes?

• 5 years QA leadership experience: Team leader/Manager
• Minimum 5 years of experience as a QA engineer with at least 4 years of automation experience
• Extensive experience designing tests for an enterprise SW solution
• Leadership, coordination abilities and ability to influence without authority
• Ability to define QA processes across development groups
• Hands-on experience with CI/CD and Test-Driven Development
• Excellent communication skills (written and verbal) and interpersonal skills
• Experience with full software development lifecycle using Agile Development processes
• Superior analytical and problem-solving abilities
• Strong self-motivation; Excellent work ethic, dependable and responsible 

So, what’s the role all about?

How will you make an impact?  

• Lead end‑to‑end research initiatives across NLP, Vision, and multimodal modeling, with a strong focus on LLM‑based and agentic‑AI systems. 

• Architect, prototype, and evaluate singleagent and multiagent systems, including planning, tool use, memory, and orchestration.  

• Establish and own best practices for safe, controllable, and scalable AI agents, including evaluation frameworks, guardrails, fallback strategies, and observability.  

• Act as a technical authority on LLM and agentic systems, guiding architectural decisions, evaluation strategies, and engineering tradeoffs.  

• Define rigorous offline and online evaluation strategies (KPIs, A/B testing, cost/performance tradeoffs) grounded in realworld constraints.  

• Deliver select research components at production quality and partner closely with productization teams to harden and deploy endtoend solutions.  

• Mentor researchers and data scientists, raising the bar for technical rigor, engineering quality, and applied research impact.  

• Communicate complex findings and risks clearly to crossfunctional stakeholders and leadership. 

• Stay at the forefront of AI research, contributing to the team’s agentic‑AI roadmap and long‑term research vision and help set teamwide standards and guidelines.  

Have you got what it takes?

• Skills-first profile with proven, hands‑on impact in applied AI. (Formal degrees welcome but not required.) 

• Strong Demonstrated experience building production‑grade AI agents that perform multi‑step reasoning and tool‑based actions (e.g., tool invocation, planning, memory). 

• Mandatory: Experience with agent frameworks/orchestration layers or custom agent runtimes (e.g., LangGraph/LangChain, semantic routers, workflow engines, or in‑house frameworks). 

• Strong practical expertise with LLMs (AWS Bedrock or similar platforms), including evaluation, prompt/program design, and safety patterns. 

• Strategic problem-solving leadership: You proactively shape ambiguous business questions into well-defined  analytical goals, challenge underlying assumptions, and ensure the work is focused on the problems with the highest impact.  

• Bar‑setting analytical rigor—applied pragmatically: You anticipate bias, confounders, and risks of misinterpretation early, apply the right level of methodological rigor for the decision at hand, and help others distinguish between “theoretically perfect” and “fit for purpose.” 

• Efficient, scalable thinking: You balance depth with speed, favor simple and robust solutions over unnecessary complexity, turn one‑off analyses into reusable insights, and help the organization avoid reinventing or over‑engineering solutions. 

• Track record of translating research into reliable systems in partnership with engineering/product teams. 

• Proficiency in Python and modern ML/DL libraries; strong AI engineering skills (clean architecture, testing, CI/CD, observability), as well as familiarity with HuggingFace or similar model ecosystems and open‑source tooling. 

• Experience applying GenAI to DS workflows (LLM‑as‑a‑judge, synthetic data generation, weak labeling, automated eval). 

• Excellent communication and mentoring skills; fluency in English. 

You will have an advantage if you also have:

• Experience with multi‑agent systems, reinforcement learning, or policy optimization for agent control. 

• Expertise in multimodal or vision‑based deep learning. 

• Operating experience with cloud ML at scale (AWS or equivalent). 

• Leading/mentoring globally distributed teams. 

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 10398

Reporting into: Group Lead, Data Science, CX

Role Type: Individual Contributor

Job Summary:

The Sustenance Engineer will oversee the end-to-end management of software reported incidents, ensuring timely resolution and effective communication with stakeholders. The role involves coordinating and collaborating on customer break/fix reports, performing root cause analysis, and coordinating with R&D teams and other departments. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and experience in identifying and resolving customer reported issues within a software environment.

Key Responsibilities:

• Act as an R&D focal point for customer reported incidents, including replicating and diagnosing potential software bugs
• Consult with technical support on identifying bugs and proper use of products and features
• Maintain comprehensive incident documentation, including incident reports, root cause analyses, and resolution details.
• Facilitate communication between tech support, R&D teams, and other relevant departments.
• Optimize or develop incident management tools and technologies to enhance incident tracking and resolution
• Effectively manage escalated or high impact issues
• Provide clear and timely updates to stakeholders during incidents, including status updates and resolution timelines.
• Implement recommendations based on review findings to improve future incident response and prevention.
• Develop and deliver training programs for tech support and NOC teams to improve incident detection, escalation, and handling.

Qualifications:

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., ITIL, Incident Management) are a plus.
• Experience:
• 5+ years of experience in technical troubleshooting, preferably in a software or IT environment.
• Proven track record of managing complex incidents and coordinating cross-functional teams.
• Skills:
• Strong technical knowledge of software systems and case management processes.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Experience with incident management tools and platforms (e.g., JIRA, ServiceNow).
• Ability to work under pressure and manage multiple priorities.

The Program Manager serves an instrumental role in delivering NICE CXone software features to the marketplace. Fulfilling the role as Program Manager will help drive, plan and standardize software development activities from concept to completion. This person is responsible for driving organizational success through governance, standardization, and planning efficiency efforts. 

Major Functions/Responsibility

• The Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Architects, Software Engineers, and Quality Assurance Engineers.
• Execute the product vision through the software development lifecycle to ensure program goals are met.
• Interface with teams throughout company to drive, plan, and implement software objectives.
• Work closely with Product Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Perform the scrum master role for multiple teams.
• Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.
• Provide timely project status updates, risks and issues to all stakeholders.
• Coordinate Release Management to schedule, communicate and drive releases onto each environment.
• Give clear and timely direction for product and project questions.
• Coordinate with Product Management for product launches and technical documentation.
• Be an expert with respect to the product line and usability.
• Create and communicate visual layouts and proof-of-concepts.
• Good understanding of competitive landscape.
• Maintain and share deep understanding of the product from the end-user perspective.
• Research available technologies and capabilities in order to drive the most effective product solutions.
• Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
• Occasional travel for client-site visits or industry tradeshows.
• May also manage other program or project managers.
• Occasional staff selection, coaching, goals, performance, and evaluations.
• Share job knowledge, skills and ideas with other employees.
• Follow the company Code of Ethics and inContact policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of inContact.

Required Education, Experience and Job Related Skills:

• Bachelors or Masters Degree in Computer Science, Information Technology or related field or equivalent work experience required. Technical or industry certifications are preferred in addition to the required education/experience.
• 8+ years of project leadership in a cross-functional environment
• 8+ years hands-on experience working in a key software development lifecycle role
• 8+ year of demonstrated success defining and launching products
• 8+ years of demonstrated experience writing software specifications
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
• Demonstrated progressive work experience in a lead role
• Proactive, responsive and committed to removing roadblocks to fulfill timelines
• Strategic thinker, consensus builder
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
• Experience working with and influencing cross-functional teams without formal authority
• Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields
• Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
• Excellent facilitation, interviewing, and presentation skills
• Excellent written and verbal communications skills

Experience Preferred: 

• Product Management experience using formal techniques and principles
• Experience working with graphical user experience and user interface design
• Experience working with object-oriented software development, web services, web development or other similar technical products
• Understanding of standard engineering processes and software development methodologies
• Experience with user acceptance testing, regression testing, integration testing.
• PMI, PMP, Certified Scrum Practioner, Certified Scrum Master certifications

Senior Software Engineer Talent Pool

Location: Cochabamba, Bolivia (Hybrid – 2 days/week in office)
Employment Type: Full-time
Ongoing opportunity

Senior engineers wanted.
At NiCE, we believe that innovation starts with talent. If you’re a Senior Software Engineer based in Cochabamba looking to take on complex challenges, build impactful solutions, and mentor others — this is your chance to get in our talent pipeline.

Apply once. Stay in our radar for future roles as they open.

What You’ll Do:

• Design and develop secure, scalable, high-performance software.
• Work across the full SDLC — from concept and architecture to delivery and optimization.
• Collaborate with cross-functional teams to deliver business-critical features.
• Lead by example in writing clean, testable, and maintainable code.
• Conduct peer code reviews and contribute to system architecture decisions.
• Support and troubleshoot production systems as needed.
• Stay up-to-date on industry trends and recommend improvements to processes and technologies.

What We’re Looking For:

• Bachelor’s degree in Computer Science or equivalent.
• 5+ years of professional software development experience.
• Proficiency in any of the following languages C#, .NET, Angular, JavaScript, Java. 
• Experience working with SQL.
• Experience working with AWS services (Lambda, IAM, DynamoDB, etc.).
• Solid understanding of REST APIs, microservices architecture, and CI/CD pipelines.
• Experience with Docker, Kubernetes (AWS EKS).
• Excellent problem-solving and debugging skills.
• Strong communication skills and a team-oriented mindset.

Hybrid Work in Cochabamba

This is a hybrid role requiring 2 days per week in our Cochabamba office. You’ll collaborate both in-person and remotely with our global engineering teams.

Apply Today

Submit your resume to join our Senior Software Engineer Talent Pool. We’ll contact you when roles open that align with your experience and goals.

So, what’s the role all about?

How will you make an impact?  

• Lead end‑to‑end research initiatives across NLP, Vision, and multimodal modeling, with a strong focus on LLM‑based and agentic‑AI systems. 

• Architect, prototype, and evaluate singleagent and multiagent systems, including planning, tool use, memory, and orchestration.  

• Establish and own best practices for safe, controllable, and scalable AI agents, including evaluation frameworks, guardrails, fallback strategies, and observability.  

• Act as a technical authority on LLM and agentic systems, guiding architectural decisions, evaluation strategies, and engineering tradeoffs.  

• Define rigorous offline and online evaluation strategies (KPIs, A/B testing, cost/performance tradeoffs) grounded in realworld constraints.  

• Deliver select research components at production quality and partner closely with productization teams to harden and deploy endtoend solutions.  

• Mentor researchers and data scientists, raising the bar for technical rigor, engineering quality, and applied research impact.  

• Communicate complex findings and risks clearly to crossfunctional stakeholders and leadership. 

• Stay at the forefront of AI research, contributing to the team’s agentic‑AI roadmap and long‑term research vision and help set teamwide standards and guidelines.  

Have you got what it takes?

• Skills-first profile with proven, hands‑on impact in applied AI. (Formal degrees welcome but not required.) 

• Strong Demonstrated experience building production‑grade AI agents that perform multi‑step reasoning and tool‑based actions (e.g., tool invocation, planning, memory). 

• Mandatory: Experience with agent frameworks/orchestration layers or custom agent runtimes (e.g., LangGraph/LangChain, semantic routers, workflow engines, or in‑house frameworks). 

• Strong practical expertise with LLMs (AWS Bedrock or similar platforms), including evaluation, prompt/program design, and safety patterns. 

• Strategic problem-solving leadership: You proactively shape ambiguous business questions into well-defined  analytical goals, challenge underlying assumptions, and ensure the work is focused on the problems with the highest impact.  

• Bar‑setting analytical rigor—applied pragmatically: You anticipate bias, confounders, and risks of misinterpretation early, apply the right level of methodological rigor for the decision at hand, and help others distinguish between “theoretically perfect” and “fit for purpose.” 

• Efficient, scalable thinking: You balance depth with speed, favor simple and robust solutions over unnecessary complexity, turn one‑off analyses into reusable insights, and help the organization avoid reinventing or over‑engineering solutions. 

• Track record of translating research into reliable systems in partnership with engineering/product teams. 

• Proficiency in Python and modern ML/DL libraries; strong AI engineering skills (clean architecture, testing, CI/CD, observability), as well as familiarity with HuggingFace or similar model ecosystems and open‑source tooling. 

• Experience applying GenAI to DS workflows (LLM‑as‑a‑judge, synthetic data generation, weak labeling, automated eval). 

• Excellent communication and mentoring skills; fluency in English. 

You will have an advantage if you also have:

• Experience with multi‑agent systems, reinforcement learning, or policy optimization for agent control. 

• Expertise in multimodal or vision‑based deep learning. 

• Operating experience with cloud ML at scale (AWS or equivalent). 

• Leading/mentoring globally distributed teams. 

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 10398

Reporting into: Group Lead, Data Science, CX

Role Type: Individual Contributor

Software Engineer - Talent Pool

Location: Cochabamba, Bolivia (Hybrid – 2 days/week in office)
Employment Type: Full-time
Ongoing opportunity

Build what matters. Grow with purpose.
At NiCE, we're always looking to connect with skilled and passionate Software Engineers in Cochabamba who want to be part of something meaningful.

This pipeline job post is your chance to join our talent pool — even if there’s no current opening that matches your profile. By applying here, you’ll be first in line when new Software Engineering roles open up in our Cochabamba office.

What You'll Do (as general developer in NiCE):

You’ll contribute to the development, testing, and continuous improvement of the NiCE CX software platform, working with modern tools and practices to create high-quality, scalable solutions. You'll collaborate with global teams and take part in agile ceremonies, all while supporting production environments and helping drive technical excellence.

Key areas of impact may include:

• Designing and building scalable, secure, maintainable code.
• Participating in code reviews and maintaining coding standards.
• Troubleshooting and resolving issues in both dev and production.
• Supporting CI/CD workflows and infrastructure.
• Staying curious and engaged with new technologies and development practices.

What We’re Looking For:

• A degree in Computer Science or similar field (or equivalent experience).
• 3+ years of hands-on software development experience.
• Experience with any of the following languages C#, .NET, Angular, JavaScript, Java, PHP. We work in our own product, so the open positions are usually using one or more of these technologies. 
• Experience with SQL .
• Familiarity with AWS services
• Experience in microservices architecture and working with REST APIs.
• Familiarity with CI/CD pipelines and tools like Docker, Kubernetes, GitHub Actions, Jenkins.
• A collaborative mindset, attention to detail, and strong problem-solving abilities.

Work Model:

This role is hybrid, with two days per week in our Cochabamba office. The rest of the time, you can work remotely. We believe in flexible collaboration that keeps teams connected and engaged.

Why Join Our Talent Pool?

• Be considered first for future opportunities in Cochabamba, Bolivia.
• Stay in touch with our local recruiting team.
• Get updates on new openings that match your background and interests.

Apply Today
Submit your resume and tell us about your experience and interests. We’ll reach out when a role opens that aligns with your profile.

#LI-Hybrid