So, what’s the role all about? 

The Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. 

How will you make an impact? 

• Serves as the senior QA professional in the R&D group
• Committed to the quality of the released content
• Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them
• Take an active role in-process inspection and improvement
• Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership
• Plan, define and execute tests as part of the team’s QA related activities
• Continuously analyze and challenge existing testing coverage (manual and automatic tests)
• Monitor the test and production environments
• Write and maintain E2E automated tests

Have you got what it takes?

• At least 4 - 7 years of experience in QA/Automation positions
• The wide perspective of complex product solutions (business, technical, architecture)
• Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies
• Comprehensive experience working in an Agile development process
• Hands-on experience in Playwright, Java/JS or other OO language. Experience with writing SQL queries
• Fluent in English
• Team player
• Experience with AWS
• Experience with SDLC of SaaS products
• Hands-on experience with automated testing tools both for UI and APIs testing

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9630
Reporting into: Director, Engineering.
Role Type: Individual Contributor.

#LI-Hybrid

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

• A trusted advisor to customer CTOs / Chief Architects
• A senior consulting leader within Professional Services
• The final architectural authority across multi‑year, multi‑vendor programmes

How will you make an impact?  

• 1. Professional Services & Consulting Leadership
  • Act as a senior consulting leader within NICE Professional Services for enterprise and complex accounts.
  • Shape and oversee complex transformation programmes, not just individual implementations.
  • Provide direction, assurance, and challenge to delivery teams where programmes drift from architectural, contractual, or outcome‑based intent.
  • Own architectural positioning in statements of work, ensuring scope, assumptions, and dependencies are realistic and defensible.
  • Support Services leadership in managing programme risk, delivery credibility, and executive confidence.
  • Work with Partners and SIs as a peer‑level authority, setting boundaries and governance expectations.
   
  1. Pre‑Sales Leadership & Deal Shaping
     • Commitments are technically and operationally deliverable
     • Designs align to NICE’s true product capabilities and roadmap
     • Delivery risk is surfaced early, not post‑signature
  • Actively engage in strategic pursuits, large bids, and public‑sector procurements.
  • Lead architecture‑level deal assurance, ensuring: 
  • Engage directly with customer CIO / CTO / Chief Architect stakeholders as a consulting peer.
  • Prevent over‑commitment by introducing enterprise‑grade architectural governance early.
   
  1. Architecture Authority Across Delivery & Operations
     • Target architectures, integration strategies, and migration approaches
     • Security, data, resilience, and non‑functional designs
  • Serve as final architecture authority for NICE on assigned strategic accounts.
  • Review and approve: 
  • Support resolution of high‑risk architectural challenges during delivery.
  • Ensure consistency between what is sold, what is delivered, and what is supported long‑term.
  •  
  2. Cross‑Functional Enterprise Leadership
  • Operate horizontally across Sales, Professional Services, Product, Engineering, Cloud Ops, Support, and Partners.
  • Translate enterprise and public‑sector requirements into clear, prioritised input for Product and Platform teams.
  • Resolve ambiguity around ownership, responsibility, and decision‑making at architecture level.
  • Represent Professional Services and customer reality in senior internal forums when required.
   
  1. Governance, Risk & Public‑Sector Readiness
  • Lead architecture‑level consideration of security, data protection, compliance, and regulatory constraints.
  • Own architectural risk assessments on strategic programmes.
  • Ensure solutions are credible in UK public‑sector and regulated enterprise environments.
   
  1. Leadership, Mentorship & Practice Maturity
  • Act as a role model and mentor for Solution Architects and Delivery Architects.
  • Raise architectural and consulting maturity across EMEA Professional Services.
  • Contribute to establishing repeatable enterprise patterns, standards, and guardrails without bureaucracy.

Have you got what it takes?

Required Education, Experience, and Specific Job-Related Skills

• 10–15+ years in enterprise architecture and/or consulting leadership roles.
• Strong background in consulting, SI, or professional services environments (e.g. big 4 trajectory).
• Proven experience leading architecture across large, complex, multi‑year programmes.
• Deep credibility across: 
• Demonstrated ability to operate across pre‑sales and post‑sales contexts.
• Comfortable providing challenge and direction to senior stakeholders.
• Executive‑grade communication and presence.
  Nice‑to‑Have Qualifications
• CX, contact‑centre, data, or AI‑enabled platforms.
• Architecture or cloud certifications (useful, not essential).

• Large enterprise deals are won well and delivered cleanly.
• Fewer architectural escalations late in programmes.
• Clear alignment between Sales, Services, Product, and Cloud Ops.
• Customers recognise NICE as having credible, authoritative architectural leadership.

• Not a delivery programme manager
• Not a junior or mid‑level Lead SA role
• Not a pure product or engineering position

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 9815
Reporting into: Director, Professional Services, CX

Role Type: Individual Contributor

So, what's the role all about? 

We’re looking for a German‑speaking Sales Development Representative (SDR) to join our high‑performing EMEA Sales Development team, supporting growth across the DACH region (Germany, Austria, Switzerland). 

In 2026, our SDR organisation is focused strongly on driving pipeline for NICE’s AI‑first solutions, with a primary emphasis on Cognigy— a recognised leader in Conversational and Generative AI across Europe. You’ll be the first point of contact for potential customers, introducing NICE’s AI‑powered technologies, uncovering their needs, and booking qualified discovery calls for our Account Executives (AEs). 

Working across a mix of inbound and outbound activity, you’ll research accounts, identify key stakeholders, and craft thoughtful outreach that opens doors and creates genuine sales opportunities. 

You’ll build expertise in the DACH market, develop personalised engagement strategies, and shape early‑stage conversations that convert into real pipeline. 

From day one, you’ll be supported by experienced mentors, structured training, and a team committed to your long-term success. 

How will you make an impact? 

• Drive high‑quality pipeline for NICE’s AI‑first product suite, particularly Cognigy’s conversational and generative AI capabilities. 

• Identify, contact, and engage key decision‑makers through multi‑touch outreach (email, phone, social, video). 

• Execute a balance of strategic outbound prospecting and inbound lead follow‑up to maximise pipeline generation. 

• Understand customer pain points and articulate how NICE + Cognigy deliver measurable value. 

• Build high‑quality discovery opportunities for AEs and ensure smooth, informed handoffs. 

• Document all activities, insights, and interactions accurately and consistently in Salesforce. 

• Meet or exceed monthly goals for discovery calls, qualified opportunities, and outbound productivity. 

• Collaborate with AEs, Marketing, and regional stakeholders to refine targeting and improve conversion. 

• Continuously develop knowledge of AI, automation, CX technology, and competitive positioning in the DACH market. 

• Use AI‑enhanced prospecting tools to increase efficiency, relevance, and impact. 

Have you got what it takes? 

• Fluent German and strong English communication skills. 

• Confident communicator, especially when engaging senior stakeholders. 

• Strong curiosity and the ability to uncover real needs through discovery. 

• Proactive, self‑motivated, and organised, with great time‑management skills. 

• Comfortable using CRM tools; Salesforce experience is a plus. 

• Driven by results, eager to grow, and excited about working in an AI‑driven sales environment. 

You’ll have an advantage if you also have: 

• Experience with Outreach, LinkedIn Sales Navigator, or similar prospecting tools. 

• Interest in or exposure to Conversational AI, automation, or CX technology. 

• Prior SDR, BDR, inside sales, or prospecting experience in SaaS or technology. 

What’s in it for you? 

This is a chance to build a career at the heart of Europe’s AI revolution. You’ll gain: 

• Hands‑on experience selling one of Europe’s most recognised AI platforms (Cognigy) 

• Deep understanding of conversational and generative AI use cases 

• A highly transferable and in‑demand skillset 

• Ongoing coaching, sales development training, and access to global best practices 

You’ll be part of a global team that celebrates growth, innovation, and bold ideas. 

Enjoy NICE‑FLEX! 

We operate a hybrid working model designed for productivity and balance: 

• 2 office days per week in Berlin for collaboration, teamwork, and face‑to‑face connection 

• 3 remote days for focus, flexibility, and personal efficiency 

Office days priorities collaboration, ideation, learning, and creating a vibrant team environment. 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9834

Reporting into: Director - Sales Development 

Job type: Individual contributor.

#LI-Hybrid

So, what's the role all about? 

We’re looking for a German‑speaking Sales Development Representative (SDR) to join our high‑performing EMEA Sales Development team, supporting growth across the DACH region (Germany, Austria, Switzerland). 

In 2026, our SDR organisation is focused strongly on driving pipeline for NICE’s AI‑first solutions, with a primary emphasis on Cognigy— a recognised leader in Conversational and Generative AI across Europe. You’ll be the first point of contact for potential customers, introducing NICE’s AI‑powered technologies, uncovering their needs, and booking qualified discovery calls for our Account Executives (AEs). 

Working across a mix of inbound and outbound activity, you’ll research accounts, identify key stakeholders, and craft thoughtful outreach that opens doors and creates genuine sales opportunities. 

You’ll build expertise in the DACH market, develop personalised engagement strategies, and shape early‑stage conversations that convert into real pipeline. 

From day one, you’ll be supported by experienced mentors, structured training, and a team committed to your long-term success. 

How will you make an impact? 

• Drive high‑quality pipeline for NICE’s AI‑first product suite, particularly Cognigy’s conversational and generative AI capabilities. 

• Identify, contact, and engage key decision‑makers through multi‑touch outreach (email, phone, social, video). 

• Execute a balance of strategic outbound prospecting and inbound lead follow‑up to maximise pipeline generation. 

• Understand customer pain points and articulate how NICE + Cognigy deliver measurable value. 

• Build high‑quality discovery opportunities for AEs and ensure smooth, informed handoffs. 

• Document all activities, insights, and interactions accurately and consistently in Salesforce. 

• Meet or exceed monthly goals for discovery calls, qualified opportunities, and outbound productivity. 

• Collaborate with AEs, Marketing, and regional stakeholders to refine targeting and improve conversion. 

• Continuously develop knowledge of AI, automation, CX technology, and competitive positioning in the DACH market. 

• Use AI‑enhanced prospecting tools to increase efficiency, relevance, and impact. 

Have you got what it takes? 

• Fluent German and strong English communication skills. 

• Confident communicator, especially when engaging senior stakeholders. 

• Strong curiosity and the ability to uncover real needs through discovery. 

• Proactive, self‑motivated, and organised, with great time‑management skills. 

• Comfortable using CRM tools; Salesforce experience is a plus. 

• Driven by results, eager to grow, and excited about working in an AI‑driven sales environment. 

You’ll have an advantage if you also have: 

• Experience with Outreach, LinkedIn Sales Navigator, or similar prospecting tools. 

• Interest in or exposure to Conversational AI, automation, or CX technology. 

• Prior SDR, BDR, inside sales, or prospecting experience in SaaS or technology. 

What’s in it for you? 

This is a chance to build a career at the heart of Europe’s AI revolution. You’ll gain: 

• Hands‑on experience selling one of Europe’s most recognised AI platforms (Cognigy) 

• Deep understanding of conversational and generative AI use cases 

• A highly transferable and in‑demand skillset 

• Ongoing coaching, sales development training, and access to global best practices 

You’ll be part of a global team that celebrates growth, innovation, and bold ideas. 

Enjoy NICE‑FLEX! 

We operate a hybrid working model designed for productivity and balance: 

• 2 office days per week in Berlin for collaboration, teamwork, and face‑to‑face connection 

• 3 remote days for focus, flexibility, and personal efficiency 

Office days prioritise collaboration, ideation, learning, and creating a vibrant team environment. 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9834

Reporting into: Director - Sales Development 

Job type: Individual contributor.

#LI-Hybrid

So, what’s the role all about? 

The Lead Partner Success Implementation Engineer is an individual contributor lead-level, technical expert who plays a strategic role in driving partner success across implementation, readiness, and ongoing product adoption. This role owns advanced technical expertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale. 

As an experienced member of the team, this role drives partner enablement programs, mentors Implementation Engineers, provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice governance, and technical leadership across the partner ecosystem. 

How will you make an impact  

Technical Advocacy & Product Support 

• Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.  

• Champion product enhancements, prioritizing complex partner needs and collaborating with internal engineering and product teams.  

• Lead critical and escalated support engagements to ensure timely resolution, drive root-cause analysis, and deliver optimal platform performance. 

Implementation Leadership 

• Oversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.  

• Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies, and enforce implementation standards.  

• Guide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams. 

Cross-Functional Collaboration 

• Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.  

• Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and build scalable adoption plans.  

• Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence. 

Knowledge Sharing & Best Practices 

• Create and share standardized best practices, technical playbooks, and lessons learned across partner accounts.  

• Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.  

• Contribute to enablement strategy, documentation, and training material to enhance partner readiness and technical proficiency. 

• Lead executive business reviews and represent partner technical needs in strategic planning forums.  

Have you got what it takes?  

• 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.  

• Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes.  

• Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders.  

• Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority. 

• Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives. 

You will have an advantage if you also have: 

• Experience partnering with channel or reseller organizations 

• Experience in a global technology or SaaS organization. Professional services, or Solution Delivery 

• Deep knowledge of global partner ecosystems or channel/alliances strategy. 

• Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns. 

What’s in it for you? 

Learn more about the Benefits at NICE (Link which we will land up on benefits section  

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NICE  

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

Requisition ID: 10746
Reporting into: Director, Partner Success
Role Type: Individual Contributor

So, what’s the role all about?

The EMEA Talent Acquisition & Sourcing Partner is a hybrid role that blends sourcing leadership at scale with end‑to‑end recruitment ownership.

First, this role serves as a dedicated sourcing partner for NICE EMEA, supporting a broad range of roles and acting as a key enablement resource for the Talent Acquisition Partners (TAPs) team. You will lead proactive sourcing efforts, build deep talent pipelines, conduct market mapping, and help elevate sourcing capabilities and outcomes across the region.

Second, the role carries full end‑to‑end recruitment responsibility for assigned roles, including intake, stakeholder partnership, proactive sourcing, candidate assessment, and process managment. For these roles, you will operate as the primary hiring partner, owning outcomes while maintaining a strong focus on candidate experience and hiring quality.

This role is ideal for a recruiter who is energized by hands‑on sourcing, thrives in partnership, and takes clear ownership—someone who can operate both in service of the broader TA team and as a standalone recruiting owner.

How will you make an impact?

 EMEA Sourcing Leadership & TA Enablement

• Lead proactive sourcing across a variety of roles in NICE EMEA.
• Partner closely with Talent Acquisition Partners to support sourcing for their requisitions.
• Build and maintain robust talent pipelines for both immediate and future hiring needs.
• Conduct market mapping and talent research to inform hiring strategies.
• Apply advanced search methodologies across multiple sourcing platforms.
• Identify new, creative, and underutilized sourcing channels and approaches.
• Share sourcing insights, best practices, and talent intelligence with the TA team.

End‑to‑End Talent Acquisition Ownership

• Own the full recruitment lifecycle for assigned roles, from intake through offer and close.
• Act as a trusted partner to hiring managers and senior stakeholders.
• Ensure an exceptional, consistent candidate experience throughout the process.
• Use data and insights to drive effective decision‑making and continuous improvement.

Have you got what it takes?

• 3+ years of in‑house recruiting experience in a tech, software, or high‑growth environment.
• Strong hands‑on experience with proactive sourcing (LinkedIn Recruiter and AI advanced search techniques required).
• Proven ability to identify, engage, and assess high‑quality talent.
• Experience partnering with hiring managers and influencing hiring decisions.
• Excellent verbal and written communication skills in English.
• Highly organized, data‑driven, and comfortable managing multiple priorities.
• Creative thinker with strong problem‑solving skills and attention to detail.

You will have an advantage if you also have:

• Experience working in a global organization – advantage.
• ATS experience (Greenhouse – advantage).

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 10599

Reporting into: Director, Talent Acquisition.

Role Type: Individual Contributor

#LI-Hybrid

Senior Customer Success Manager

Location: London, United Kingdom
Company: NICE Actimize

At NICE, we don’t just meet challenges—we redefine them. We’re driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team.

About the Role

As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You’ll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities.

How will you make an impact

• Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate.
• Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives.
• Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution.
• Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long-term customer satisfaction.
• Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities.
• Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements.
• Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism.

What You Bring

• A solution-oriented mindset with a passion for customer success and continuous improvement.
• Exceptional communication and stakeholder management skills, with the ability to influence at all levels.
• Proven experience in building and nurturing strategic relationships across complex organizations.
• Minimum Bachelor’s degree in Business, Finance, Computer Science, or a related field.
• 5+ years of experience in customer success, account management, or software delivery—preferably in a SaaS or enterprise software environment.
• Familiarity with AML/Fraud domains and regulatory technology is a strong advantage.
• Experience in program/project management and a technical background is beneficial.
• Multilingual capabilities, especially in European languages, are a plus.

Why NICE Actimize?

Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that’s shaping the future of financial integrity and customer success across the EMEA region.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

 About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

Requisition ID: 10771
Reporting into:  Director, Customer Success Manager, Enterprise, Actimize

Role Type: Individual Contributor

So, What's the role all about?

As a Senior Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

How will you make an impact?

• Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
• Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction

 Have you got what it takes?

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level individual contributions and advanced technical implementations.
• Mastery in Python, Java, Node.js, APIs, SDKs, and cloud-based platforms. Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions.
• Strong capability to align technical solutions with business objectives and deliver measurable outcomes.
• Exceptional ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Must be fluent in English (German is a plus)

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10200

Reporting into: Director, Professional Services EU

Job type: Individual contributor.

#LI-Remote

So, what's this role all about?

The Release Manager is a strategic leader within the Release Management function at NiCE CXone. This role owns and drives enterprise-wide release strategy, governance, and execution for our mission-critical, industry-leading customer interaction management platform. The Senior Release Manager partners closely with Engineering, Product, and Operations leadership to ensure predictable, high-quality, and highly available SaaS releases that meet a 99.99% uptime SLA, while continuously evolving release practices through automation and operational excellence.

How will you make an impact:

• Own and evolve enterprise release management strategy, governance frameworks, and best practices across NiCE CXone.
• Lead planning, orchestration, and execution of complex, large-scale SaaS releases spanning multiple teams, services, and deployment models.
• Serve as the primary release authority, ensuring readiness, risk assessment, and go/no-go decision-making aligned with business priorities.
• Partner with Engineering, Product, QA, Operations, Security, Support, and other stakeholders to align dependencies, and release outcomes.
• Drive continuous improvement of release processes, change management, and automation across the SDLC to increase reliability and reduce operational risk.
• Oversee testing strategies and environment readiness, ensuring quality gates and validation standards are met prior to release.
• Champion ITIL-aligned Change and Problem Management practices, including post-release reviews, root cause analysis, and corrective actions.
• Lead early customer access and beta programs, managing communication plans, success metrics, and escalation paths.
• Mentor and guide Release Managers and cross-functional teams on release best practices, tooling, and execution standards.
• Act as a senior point of escalation during release-related incidents, coordinating response and resolution across teams.
• Represent Release Management in executive and customer-facing communications with clarity, confidence, and accountability.
• Provide leadership and oversight for releases during off-hours, including nights and weekends, as required.
• Ownership of release strategy for a highly available, enterprise-scale SaaS platform.
• Opportunity to shape and mature release management practices across a global organization.
• Exposure to advanced CI/CD, cloud-native, and microservices architectures.
• High visibility, influence, and impact across product, engineering, and operations leadership.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).
• 3+ years of experience working within the SDLC in enterprise SaaS environments, with significant ownership of release management functions.
• 1+ years of experience leading complex, concurrent software releases in a senior Release Manager or similar role.
• Deep understanding of modern SDLC practices, CI/CD pipelines, and cloud-based deployment strategies (monolith and microservices).
• Strong knowledge of ITIL Change and Problem Management, release governance, and risk management principles.
• Proven ability to lead cross-functional initiatives, influence without authority, and drive alignment at senior levels.
• Excellent analytical, decision-making, and problem-solving skills, with a strong focus on quality and operational resilience.
• Exceptional communication and stakeholder management skills, including experience presenting to executive audiences.
• Experience with release automation, tooling, and metrics to improve deployment reliability and transparency.
• Background in software engineering, DevOps, or QA/testing is highly desirable.

Enjoy NiCE-FLEX! 

• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition ID:9814

Reporting Into: Engineering Manager, Release Management.

Role Type: Individual Contributor.

#LI-Hybrid

So, What's the role all about?

We are hiring a Commercial Business Partner to act as a trusted advisor to senior Sales and Finance leadership across our International business. This is a highly visible, high‑impact role for a commercially minded finance professional who thrives at the intersection of pricing, deals, customer strategy, contracts and AI‑enabled decision making.

This is a highly visible role with material influence on deal outcomes, revenue quality, and long‑term customer value. The successful candidate will operate as the “right hand” to the VP Business Finance, combining strong financial acumen with commercial judgement and the confidence to advise and challenge senior stakeholders.

How will you make an impact?

Deal & Pricing Partnership

• Review and advise on complex new, renewal, and expansion deals, including pricing, discounting, deal structure, and commercial risk.
• Partner with Sales to develop commercially sound pricing and negotiation strategies that balance growth, margin, and long‑term value.
• Assess non‑standard deal constructs (ramps, free periods, opt‑outs, minimum commitments, SLA exposure) and recommend practical alternatives.
• Support large or material opportunities through formal deal review and executive approval processes.

Commercial Advisory to Sales

• Act as a trusted advisor to Sales leadership, providing clear, concise commercial guidance throughout the sales cycle.
• Translate financial and contractual implications into actionable recommendations for non‑finance stakeholders.
• Influence outcomes by identifying deal structures that improve win probability while protecting revenue and margin.

AI‑Driven Commercial Insight

• Actively use AI tools to enhance deal review, pricing analysis, customer insights, and forecasting quality.
• Identify opportunities to apply AI to automate or improve commercial finance processes, decision support, and stakeholder reporting.
• Partner with the business to experiment, learn, and embed AI‑enabled ways of working.

Revenue, Customer Health & Commercial Risk

• Analyse revenue, margin, and cash flow impacts of deal structures, including revenue recognition considerations.
• Review customer financial health, contract performance, pricing sustainability, and renewal risk.
• Identify early indicators of revenue leakage, margin erosion, churn risk, or contractual exposure and partner with Sales and Customer teams on mitigation actions.

Have you got what it takes?

• Experienced in Commercial Finance, Deal Finance, or Sales Finance, ideally in a B2B SaaS or technology environment.
• Proven at supporting complex, high‑value deals and partnering closely with Sales.
• Comfortable and enthusiastic in the practical use of AI to improve insight, efficiency, and decision‑making.
• Commercially sharp, pragmatic, and confident operating in grey areas.
• Strong stakeholder able to advise and constructively challenge senior leaders.
• Able to simplify complex financial, contractual, and data‑driven insights into clear commercial advice.

Why This Role

• High exposure to senior leadership and strategic deals.
• Direct influence on revenue quality, pricing discipline, and long‑term customer value.
• Opportunity to operate as a true commercial partner, not a transactional finance role.

If you’re motivated by impact, commercial judgement, and influencing business outcomes, we’d love to hear from you.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10662
Reporting into: VP, Business Finance
Role Type: Individual Contributor

#LI-Hybrid

Professional Service Implementation Engineer

At NiCE, we challenge our limits and set ambitious goals. We strive for excellence and consistently exceed expectations. If you share our drive, we offer a career opportunity that will inspire and motivate you.

More about the role…

As an Implementation Engineer, you will lead projects essential to our clients’ success. You will configure Proactive AI products according to best practices and customer requirements, while coordinating activities across departments.

As part of the implementation team, you will collaborate with Customer Success, Product Development, and AI Innovation teams to design and implement business and technical requirements for Proactive AI deployments in both pilot and production environments.

The Professional Services Engineer also serves as an organizational leader, mentoring and coaching junior staff.

Key Responsibilities…

• Become an expert in Proactive AI solution design, consultancy, and implementation.
• Learn the client’s business processes to define and document requirements for automated transactions of proactive customer journeys.
• Document End-to-End Application Integration Specifications
• Configure, perform E2E testing, debug, and deploy the SaaS platform in accordance with client requirements.
• Define and implement Proactive AI customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the Proactive AI transactional data model.
• Write SQL queries and build reports and dashboards.
• Collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Write and debug code snippets (in JavaScript)
• Design and test APIs
• Assist with the training of new implementation specialists.
• Provide on-call support to customers.

Knowledge/Experience…

Basic Qualifications:

• Bachelor’s degree in computer science, Business Analytics, Data Analytics, or a related STEM field.
• Knowledge of basic programming languages and data structures
• Knowledge of data analysis and SQL
• Curious with a passion for learning
• An intriguing problem solver
• Ability to successfully work in a team-oriented, highly collaborative environment

Preferred Qualifications:

If you don't have these but are willing to learn, please apply:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Looker (or similar BI tool)

 About NICE Cognigy…

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovative powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Role Purpose

This is a leadership role responsible for managing and developing a high‑performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles.

In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you “live and breathe” the role, stay close to customer needs, and role-model excellence.

Your mission is to drive customer value, accelerate AI‑powered adoption, maximise ROI, and contribute significantly to NiCE’s growth and retention objectives.

Key Responsibilities

Your role includes, but is not restricted to, the below:

Team Leadership & People Development

• Lead, coach, and develop a team of CSMs to deliver proactive, value-driven Customer Success engagements.
• Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities.
• Build a culture focused on ownership, customer-centricity, accountability, and continuous learning.
• Conduct regular 1:1s, performance management, coaching, workload prioritization, and day‑to‑day people leadership responsibilities
• Ensure consistent application of NiCE’s Customer Success methodologies, playbooks, and operating principles.

Strategic Customer Management

• Personally manage up to 3 enterprise, high-touch customers, ensuring deep engagement, AI adoption, and value realisation.
• Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts.
• Act as a senior escalation point and executive sponsor where required.

Operational Excellence & Execution

• Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits).
• Ensure high-quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations.
• Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement.
• Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity.

Cross-Functional Collaboration

• Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes.
• Provide the “voice of the customer” and influence roadmap and prioritisation discussions.
• Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies.
• Collaborate with Partner organisations to align delivery across joint accounts.

Driving Adoption, AI Enablement & Customer Value

• Ensure the team actively drives adoption and business value through NiCE’s AI-powered capabilities.
• Guide CSMs in identifying success gaps, creating action plans, and accelerating time-to-value.
• Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention.

Scaling Programs, Processes & Methodologies

• Design, refine, and operationalise scalable Customer Success frameworks, including:
• Customer Success Plans
• Value Realisation frameworks
• AI Enablement blueprints
• EBR templates and governance
• Risk and escalation playbooks
• Ensure consistent, high-standard delivery across all customer engagements.

Data-Driven Leadership

• Analyse data to drive decision-making, identify trends, and prioritise team focus areas.
• Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards.
• Present insights, risks, and opportunities to senior leadership with clarity and confidence.

Customer Advocacy & Experience Improvement

• Champion end-to-end customer experience improvements, proposing optimisations to internal processes and customer touchpoints.
• Drive initiatives that enhance NPS, satisfaction, and long-term loyalty.
• Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value.

Customer Success Performance & Outcome Ownership

• Own and lead the regional NPS programme, ensuring structured follow-up, root‑cause analysis, and action planning to drive continual improvement in customer experience.
• Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value-led engagement, and early risk detection.
• Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets.
• Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted.

Qualifications & Experience

Required

• 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments.
• 2–4+ years managing customer-facing teams.
• Proven experience influencing executives and handling complex enterprise accounts.
• Strong ability to translate technical and AI-driven capabilities into business value and operational outcomes.
• Excellent communication, leadership presence, and conflict resolution skills.
• Analytical mindset with strong documentation and reporting abilities.
• Proficiency with Microsoft Office and CRM/success platforms.

What’s in it for you?

• Opportunity to shape and scale a high-performing Customer Success organisation.
• Work alongside industry-leading experts in a dynamic, innovative, and fast-paced environment.
• Endless global career opportunities across multiple domains and disciplines.
• Access to cutting-edge AI products, methodologies, and learning resources.
• A culture built on ambition, collaboration, and continuous improvement.

We are seeking a highly skilled and security-focused professional to serve as the UK Sovereign Security Engagement Manager. This role will act as the primary liaison between UK Sovereign technical security teams and our customers, ensuring transparency, trust, and proactive communication regarding the security posture of UK Sovereign environments.

The position will include responsibilities for vulnerability remediation tracking and reporting in a Plan of Action and Milestones (POAM) format — a structured method that documents identified security vulnerabilities, planned remediation steps, responsible parties, and target completion dates, ensuring accountability and progress tracking.

How will you make an impact?  

• Security Posture Assessment: Collaborate closely with UK Sovereign technical teams to understand and assess the current security posture of environments.
• Vulnerability Reporting: Maintain and present vulnerability remediation status in a structured POA&M format, tracking progress against agreed timelines.
• Security Alerts: Identify and report potential security alerts to customers in accordance with contractual and compliance requirements.
• Customer Reporting: Prepare and deliver monthly security status updates to customers, including progress on scheduled remediation items.
• Information Translation & Communication: Gather detailed technical information from engineering and security teams, then convert and filter it into clear, concise, and structured updates that are accessible to both technical experts and non-technical stakeholders.
• Action Tracking: Capture customer feedback and action items during meetings, ensuring timely follow-up and resolution by technical teams.
• Compliance Alignment: Ensure security posture and remediation activities align with frameworks such as Cyber Essentials Plus, PCI DSS, ISO 27001, SOC 2 Type II.
• Remediation Oversight: Monitor and track remediation activities, ensuring alignment with agreed timelines and compliance requirements.
• Stakeholder Communication: Serve as the trusted point of contact for customers on all matters related to security posture, vulnerabilities, and remediation.
• Stress Management: Operate effectively in high-pressure, demanding situations, maintaining professionalism and clarity.
• Growth & Leadership: As the role expands, provide mentorship and leadership to additional team members.

Have you got what it takes?

• Citizenship & Clearance: UK citizenship and ability to pass SCC clearance.
• Technical Expertise: Strong technical understanding of security principles, practices, architecture, and vulnerability management.
• Compliance Knowledge: Familiarity with Cyber Essentials Plus, PCI DSS, ISO 27001, SOC 2 Type II, and similar standards.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to tailor complex technical concepts for both technical and non-technical audiences.
• Customer Relations: Proven experience in customer-facing roles, ideally within security or technology sectors.
• Problem-Solving: Ability to work collaboratively to resolve issues under tight deadlines.
• Organizational Skills: Strong ability to prioritize, manage multiple tasks, and meet deadlines.
• Managerial Experience: Previous leadership or management experience is advantageous.
• Integrity and discretion when handling sensitive information.
• Resilience and adaptability in dynamic environments.
• Proactive and self-motivated with a commitment to continuous improvement.

You will have an advantage if you also have:

• Professional certifications in cybersecurity (e.g., CISSP, CISM, ISO 27001 Lead Auditor).
• Experience working with UK Sovereign or government environments.
• Familiarity with POAM processes

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

 Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9477
Reporting into: Director, Cloud Information Security and Architecture
Role Type: Individual Contributor

#LI-Hybrid

So, what’s the role all about?

The Senior Customer Success Manager is required to ensure Cognigy’s customers feel they are supported and guided through their journey with implementing Cognigy’s products and to ensure their expected outcomes are delivered with further expansion also achieved. The role serves the Director Customer Success to maintain a balanced portfolio across the CS team, and the wider company is served to streamline communication externally.​ 

How will you make an impact?   

• Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases. 
• Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions. 
• Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features. 
• A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations. 
• Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business. 
• Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn. 
• Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company. 
• Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth. 
• Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success. 

Have you got what it takes?

• At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption. 
• CCaaS, AI or conversational AI a MUST.  
• A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives 
• Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships. 
• Empathetic to customer needs with the ability to employ a user-centric approach to ensure seamless customer experience. 
• An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities. 
• Openness to travel up to 20% of the time within he USA 
• A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization. 
• A personal alignment with our company’s values and culture, contributing positively to our work environment. 
• Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10477 
Reporting into: Director, CSM
Role Type: Individual Contributor

#LI-Hybrid

So, what’s the role all about?

As an Associate Account Executive at NiCE you will join our most experienced Enterprise and Strategic sellers and play a pivotal role in supporting some of NiCE's largest, most influential accounts. This is a unique early‑career opportunity to learn directly from top performers, gain firsthand exposure to complex sales cycles, and develop the capabilities needed for a future quota‑carrying role.

In this position, you won’t own a sales target yet, but it’s not an administrative job. Instead, you’ll contribute strategically by supporting account directors, advancing key motions, uncovering new opportunities, and helping drive momentum within high‑value accounts. Your work will directly influence how NiCE deepen relationships, expand our footprint, and bring added value to our most strategic customers.

If you’re driven, curious, and eager to accelerate your growth in Enterprise Sales, this role gives you the platform, mentorship, and experience to do exactly that.

How will you make an impact?  

• Expand relationships and drive growth by coordinating with AEs on strategic actions.
• Support on the end-to-end sales cycle activities of existing opportunities.
• Own and close right-sized opportunities that accelerate total account ARR.
• Generate incremental pipeline through targeted outreach, re-engagement of dormant opportunities, and campaign-driven follow-up.
• Increase deal size, velocity, and account penetration by executing expansion and cross-sell motions.
• Maintain momentum between AE-led executive conversations by advancing procurement, legal, and technical threads.

Have you got what it takes? 

• 2+ years’ Grad Scheme or SaaS sales experience with a market leading global enterprise SaaS provider, hyperscaler or global consulting organisation.
• Experience in the end-to-end sales process including the creation of pipeline and closure of deals.
• Skilled in multi-threading conversations below the executive level and uncovering whitespace opportunities.
• Comfortable managing parallel deal threads and accelerating deal cycles.
• Strong collaboration skills to operate as an embedded partner to AEs.
• Ability to execute growth-producing motions without drifting into administrative tasks.

You will have an advantage if you also have:

• Experience in Enterprise or Strategic account management.
• Familiarity with SaaS sales motions and expansion strategies.
• Strong understanding of quoting and approvals processes. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10042
Reporting into: Sales Director
Role Type: Individual Contributor

#LI-Hybrid

Partner Success Manager

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Partner Success Manager is responsible for managing relationships, performance, and growth across Resell Partners or GSI/BPO Partners. This role drives partner engagement, oversees partner programs, and ensures partners have the resources, support, and guidance needed to successfully deliver value to customers. The Partner Success Manager acts as a primary point of contact for assigned partners, supporting strategic initiatives while driving partner enablement and operational excellence.

How will you make an impact

Partner Account Management

• Serve as the day‑to‑day relationship owner for assigned Resell Partners or GSI/BPO Partners.
• Understand partner business models, goals, and performance metrics to ensure alignment and shared success.
• Support partners in driving adoption, expansion, and ongoing engagement with the platform.

Program Management

• Manage partner programs, enablement activities, and readiness initiatives to ensure partner competence and consistency.
• Monitor partner performance within defined frameworks and provide guidance to optimize results.
• Coordinate partner communications, including updates, resources, and strategic initiatives.

Cross-Functional Collaboration

• Work closely with Partner Success Implementation Engineers, Technical Account Managers, Sales, Technical Support, and Product teams to ensure partners receive seamless support.
• Surface partner feedback and insights to internal teams to support product improvements and operational enhancements.
• Participate in partner reviews and contribute to strategic planning discussions.

Partner Enablement & Best Practices

• Share best practices, tools, and learning materials to support partner capability and growth.
• Support onboarding and training for new partners as needed.
• Help refine partner processes, documentation, and playbooks.

Have you got what it takes?

• 3-5 years of experience in Partner Success, Customer Success, Account Management, Channel/Reseller Management, or a similar customer focused role.

• Strong relationship building and communication skills.
• Ability to manage multiple partner accounts, programs, and priorities simultaneously.
• Highly organized, proactive, and comfortable working cross-functionally.
• Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

You will have an advantage if you also have:

• Experience working with channel organizations, GSI/BPO partners, or complex enterprise accounts
• Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
• Deep knowledge of global partner ecosystems or channel/alliances strategy.

What’s in it for you?

Learn more about the Benefits at NICE (Link which we will land up on benefits section

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. 

Requisition ID: 10463
Reporting into: Director, Partner Success
Role Type: Individual Contributor

#LI-Hybrid

So, what’s the role all about?

We’re looking for a Product Manager to own and drive the evolution of our Customer Experience Automation and Analytics products, with a strong focus on data, analytics, and intelligent automation (including AI-powered capabilities).

You’ll work closely with engineering, data science, and go‑to‑market teams to identify customer problems, define product direction, and deliver valuable, high‑quality solutions. This role suits someone who is comfortable operating across discovery, delivery, and launch, and who can balance customer needs, technical constraints, and commercial outcomes.

How will you make an impact?

• Own the product roadmap for assigned CX automation, analytics, and intelligent capabilities (including AI), from discovery through launch and iteration.
• Work with customers, partners, and internal stakeholders to understand problems, validate opportunities, and define clear outcomes.
• Translate customer and business needs into well‑defined product requirements, user stories, and prioritised backlogs.
• Partner closely with engineering and data science teams to shape solutions that are technically sound and commercially viable.
• Prioritise features, enhancements, and defects based on customer value, impact, and effort.
• Act as a product expert and advocate, supporting internal teams (Sales, Services, Support) and engaging directly with customers when needed.
• Support product launches, including positioning, enablement, and feedback loops post‑
• Monitor market trends, competitors, and emerging technologies across AI, data, analytics, and automation, and feed insights into product strategy.

Have you got what it takes?

• Experience working in a product management, business analysis, or technical delivery role within a software or SaaS environment.
• Strong ability to articulate both business and technical concepts to a wide range of audiences.
• Proven experience working with cross‑functional teams in an Agile or iterative delivery environment.
• Comfortable making prioritisation decisions and owning trade‑
• Highly organised, proactive, and able to manage multiple initiatives in parallel.
• Curious mindset, with the ability to learn new domains and technologies quickly.

Nice to have (but not required)

• Experience with AI / ML products, including GenAI or LLM‑based capabilities.
• Exposure to Contact Center or Customer Experience platforms.
• Familiarity with speech transcription, analytics, or automation tools.
• Experience supporting customer‑facing teams or participating in sales cycles.
• Hands‑on experience with cloud or SaaS platforms (e.g. AWS, Azure).

What’s in it for you?

Join a global, market‑leading company where you’ll work on high‑impact products across CX automation and analytics, collaborate with talented teams across the business, and grow your product career as NICE continues to innovate in the CX space.

Requisition ID:

Reporting into: Senior Director, Product, R&D and DevOps

Role Type: Individual Contributor

#LI-Hybrid 

So, what’s the role all about?

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX.

The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.

Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.

The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.

Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.

The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.

How will you make an impact

• Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes
• Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria
• Drive adoption and value realisation, including AI‑driven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI
• Build trusted‑advisor relationships, demonstrating a strong understanding of Dutch business culture and customer expectations
• Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA
• Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers
• Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends
• Gain a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact
• Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps
• Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience
• Support customers through go‑live and post‑go‑live phases, building confidence and momentum as they mature in their use of the platform
• Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio
• Travel up to 25–30%, to support customer success activities

Have you got what it takes?

• Bachelor’s Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience
• 6+ years’ experience in Customer Success, Technical Account Management, Service Delivery, or similar customer‑facing roles within SaaS, telecommunications, or contact centre environments
• Strong ability to translate technical and AI‑driven capabilities into business value and outcomes
• Excellent analytical, problem‑solving, and customer engagement skills
• Proven experience managing multiple customer accounts simultaneously
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast‑paced, customer‑centric environment
• Proficient in Microsoft Office applications
• Able to work independently with minimal supervision
• Strong working knowledge of contact centre platforms, functionality, and design
• Experience balancing technical discussions while maintaining strong executive‑level business relationships

You will have an advantage if you also have:

• Understanding of networking, VoIP, and contact centre infrastructure
• Knowledge of TCP/IP, SIP signalling, and telecommunications architecture
• Familiarity with databases, SQL concepts, or scripting fundamentals
• Experience with AI, analytics, automation, or digital CX technologies
• Analytical, inquisitive, service‑oriented mindset with a collaborative approach
• Dutch language skills (highly desirable but not essential)

What’s in it for you?

Join an ever growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.

Requisition ID: 10383
Reporting into: Director, Customer Success
Role Type: Individual Contributor.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a talented lawyer with excellent communication skills to be based in London. The Legal Counsel will provide a range of legal services for our business and operations, with an important focus on commercial transactions. There will be an opportunity to work on matters across NiCE’s International region, which comprises Asia Pacific, Europe, Middle East, and Africa. The Legal Counsel will be part of NiCE’s global Legal department, and will report to the General Counsel, International.

How will you make an impact?  

The Legal Counsel’s responsibilities will include, without limitation, the following:

International counsel

• Strategic partner for the provision of legal services across the EMEA / International region with an in-depth understanding of NiCE’s different business segments and products / solutions.
• Act as a trusted and valued advisor to team members across the International region, with significant experience in local laws, local culture and ways of doing business in these markets.
• Partner with other members of the global Legal team to share best practices and work on global initiatives and other projects

Commercial

• Understand the business priorities and products / solutions, and be central to business discussions.
• Prepare, review and negotiate customer and partner agreements across all areas of the company’s business, with an understanding of the different products / solutions and company requirements. This will include the drafting and negotiation of direct agreements with corporate and government customers, and partner agreements. Experience with different partner / channel models and programs in the technology sector.
• Draft, review, and negotiate other commercial agreements (e.g., subcontractors, vendors, ).
• Develop strong working partnerships with other key stakeholders across the business (e.g., sales, solutions, partners, finance, business operations, etc.).

Risk Management and Compliance

• Implement the commercial contract approval matrix in the International region.
• Work with the General Counsel, International and Director, Compliance to ensure compliance (including enforcement of the Code of Ethics, global anti-bribery and corruption laws, global export laws and trade sanctions, etc.).
• Advising on data privacy and cyber-security laws in International.

Corporate

• Assist with corporate work related to legal entities in International.

Have you got what it takes?

• Proven success in multinational technology companies in a similar role, including substantial experience in cloud services / SaaS, software, and services.
• Commercial legal business partner with a proven track record of results with significant experience negotiating customer and partner transactions in the technology sector across a variety of markets in the APAC / International region.
• Experience working in a dynamic, fast-paced environment with multiple stakeholders.
• Excellent drafting skills.
• Solid IP and data privacy experience.
• AI experience is preferred.
• Holding the highest degree of professional ethics and
• Solution-focused with excellent judgement and analytical
• First class interpersonal and communication
• A minimum of 6 years’ PQE, with directly relevant experience gained from working in leading law firms and multinational technology companies.
• Bachelor of Laws (LLB) / Master of Laws (LLM) from an internationally recognized university.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

 About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

Requisition ID: 10117
Reporting into: General Counsel, International

Role Type: Individual Contributor

Director, Partner Success -Resell

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

 The Director, Partner Success – Resell is responsible for leading and developing a high‑performing team of Partner Success Managers and Partner Success Implementation Engineer professionals. This role ensures strategic alignment, exceptional partner experience, and successful delivery of value to our resale partners across the region. The Director acts as a key liaison between internal teams and regional leadership, driving strategic success and operational excellence within the partner ecosystem.

How will you make an impact

Leadership & Team Management

• Lead, mentor, and develop a team of Partner Success Managers and Partner Success Implementation Engineer team members.
• Establish team goals, performance expectations, and success metrics.
• Foster a culture of accountability, collaboration, and continuous improvement.

Strategic Partner Success

• Provide high-level oversight and strategic guidance across major partner relationships within the resale channel.
• Ensure partner success plans are aligned with business objectives and drive long-term growth and retention.
• Remove obstacles, escalate challenges, and ensure partners receive exceptional support and resources.

Executive Relationship Management

• Maintain and deepen senior-level relationships with key Partner Resell clients.

• Present strategic updates, partner success insights, and high‑impact recommendations to senior‑level executives internally and within partner organizations, ensuring clarity, alignment, and informed decision‑making.

• Serve as a trusted advisor, supporting executive business reviews and high-impact strategic initiatives.
• Represent the Partner Success function in global forums, steering committees, and partner planning sessions.

Thought Leadership & Industry Presence

• Represent NICE at global sales kickoffs, partner summits, and industry events by presenting thought‑leadership content and strategic partner success insights.
• Deliver compelling sessions, panels, and keynote‑style presentations that reinforce NICE’s market leadership and strengthen relationships with Resell partners.
• Collaborate with Marketing, Sales, and Partner Leadership to develop impactful narratives, use cases, and industry perspectives aligned to partner needs and market trends.

Conflict Management & Resolution

• Proactively identify misalignments or points of friction between Resell partners, the Partner Success organization, and the Sales team.
• Lead constructive resolution efforts by facilitating cross-functional discussions, clarifying expectations, and driving shared accountability.
• Serve as an impartial senior mediator to ensure issues are resolved quickly, professionally, and in a manner that protects partner relationships while supporting strategic business objectives.
• Establish repeatable frameworks for escalation handling, communication protocols, and conflict‑prevention best practices across global teams.

Cross-Functional Collaboration

• Partner closely with regional leadership and account teams to ensure alignment on goals, partner strategies, and operational execution.
• Collaborate with Product, Sales, Marketing, and Support teams to advocate for partner needs and influence roadmap and process enhancements.
• Represent Partner Success in regional business reviews and strategic planning sessions.

Operational Excellence

• Drive consistency in partner engagement models, processes, and communication.
• Monitor partner health, satisfaction, and performance trends to identify opportunities for improvement.
• Ensure high-quality execution of partner programs, onboarding processes, and technical enablement.

Have you got what it takes?

• 10+ years in Partner Success, Customer Success, Channel/Reseller Management, or related leadership roles.

• Proven experience leading cross-functional teams in a high-growth environment.
• Strong strategic thinking, communication, and stakeholder management skills.
• Demonstrated ability to influence senior leaders and drive outcomes in a matrixed organization.
• Ability to travel up to 30% international travel to meet with partners, attend business reviews, and support regional initiatives.

You will have an advantage if you also have:

• Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
• Deep knowledge of global partner ecosystems or channel/alliances strategy.

• Experience working with technical teams and understanding technical solutions (preferred).

• MBA or equivalent strategic/business education.

What’s in it for you?

Learn more about the Benefits at NICE (Link which we will land up on benefits section

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. 

Requisition ID: 10462
Reporting into: VP, Partner Success
Role Type: Management of Function

#LI-Hybrid