So, what’s the role all about?

As a Data Engineer at NiCE, you will be joining a global team responsible for managing Oracle, Postgres, MySQLRDS databases. You will work alongside DBAs, DevOps, Engineering, and SRE teams to develop database strategies, frameworks, and best practices, with a focus on infrastructure as code. High availability is the number one priority with an emphasis on reliability and performance. Candidates should be able to develop a rapid understanding of our product portfolio and contribute to the reliability of our platform. Must work well within a fast-paced global and remote team environment and have strong communication and documentation skills. A strong work ethic and the ability to provide on-call 24x7x365 support on rotation are expected.

How will you make an impact?  

• Be a knowledge expert on all critical database activities such as replication, failover, archiving, performance tuning, reporting, scaling, capacity planning, and security.
• Refactor multiple legacy database processes for design and scalability that facilitate data integrity, client migration, and database schema changes in collaboration with the Engineering teams.
• Assist in tightening the database alerting procedures to help achieve the goal of 100% platform reliability.
• Provide guidance and support to Application Developers and QA teams on database-related projects and initiatives.
• Proactively plan and provide recommendations for capacity and resilience, with a strong focus on reliability.
• Collaborate with the Performance/Engineering teams on application SQL tuning and optimization.
• Provide excellent documentation and help to condense and publicize existing documentation.
• Proactively and regularly make recommendations for Database improvements.
• Provide in-depth evaluation and analysis of complex platform issues, resolving and preventing any critical incidents.

Have you got what it takes?

• Bachelor’s (mandatory) Degree or Master’s (preferred) in Computer Science, Engineering, Software Engineering, or a relevant field 
• At least 12+ years of proven experience with Postgres Database Management and Administration
• Proficiency in developing scripts using scripting languages such as Python, Perl, Bash, and YAML to automate the database maintenance and administration activities
• Experience with Linux-based infrastructure, Linux/Unix administration, and AWS.
• Experience with project management and workflow tools such as Jira, Version Control Systems such as GIT, etc.
• Experience with 24/7 support, backup, and recovery practices
• Stellar troubleshooting skills with the ability to spot issues before they become problems
• Exceptional coordination skills to work across global teams
• Time and project management skills, with the capability to prioritize and multitask as needed

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8894
Reporting into: Tech Manager, Cloud Operations
Role Type: Individual Contributor

This role is responsible for defining, driving, and executing the product strategy for a portfolio of NiCE Enterprise solutions integrated into the NiCE CX Platform. The Product Manager will own roadmap development, backlog prioritization, and cross-functional alignment to ensure seamless integration and successful go-to-market execution. 

Acting as a key liaison between the NiCE Enterprise Line of Business (LoB) and the NiCE CX LoB, this role requires strong negotiation, communication, and stakeholder management skills. You will collaborate closely with engineering, operations, marketing, training, and sales teams to deliver high-impact solutions that enhance customer experience and business value. 

Key Responsibilities 

Product Strategy & Roadmap 

• Define and drive the product roadmap for NiCE Enterprise portfolio integrations within the CX Platform 

• Own and prioritize the product backlog, ensuring alignment with business goals and customer needs 

• Identify new opportunities through customer, market, and competitive insights 

• Develop business cases, including revenue opportunities, use cases, and feature definitions 

Customer & Market Intelligence 

• Proactively gather feedback from customers, prospects, and internal stakeholders 

• Analyze market trends, industry developments, and emerging opportunities 

• Evaluate competitor capabilities, positioning, and pricing to inform strategy 

• Translate insights into actionable product improvements and innovation 

AI & Innovation Enablement 

• Leverage AI/LLM capabilities to enhance product workflows and lifecycle efficiency 

• Utilize AI tools to accelerate documentation, prototyping, and design processes 

• Identify opportunities to embed generative AI into product features and user experiences 

Cross-Functional Leadership 

• Act as the primary liaison between NiCE Enterprise and NiCE CX LoBs, driving alignment and resolving conflicts 

• Partner with Engineering, Architecture, and Operations to deliver scalable solutions 

• Collaborate with Marketing, Sales, and Training to support go-to-market initiatives 

• Facilitate cross-functional workshops to define product concepts and requirements 

Execution & Delivery 

• Lead end-to-end product development, from concept through launch 

• Create and maintain clear documentation: requirements, user stories, interaction designs, and launch plans 

• Support data-driven decision-making through analysis and performance insights 

• Ensure successful delivery of product initiatives through strong project coordination 

Subject Matter Expertise & Enablement 

• Serve as the subject matter expert for assigned products and features 

• Train internal teams on new capabilities and product enhancements 

• Support sales efforts by providing product expertise and participating in key opportunities 

• Represent the product in customer engagements, demos, and industry events 

Required Qualifications 

Education 

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) 

Experience 

• 4+ years of product management experience delivering software products 

• Strong experience translating business needs into technical requirements and specifications 

• Proven ability to work across technical and non-technical audiences, including executives 

• Experience managing competing priorities in fast-paced, high-pressure environments 

Skills 

• Excellent written and verbal communication skills 

• Strong analytical and problem-solving abilities 

• Ability to interpret technical concepts and communicate them clearly 

• High attention to detail with strong organizational skills 

• Proficiency with tools for documentation, diagramming, and product planning 

• Self-starter with a proactive, ownership-driven mindset 

Preferred Qualifications 

• Experience with project management methodologies and tools 

• Background in telecommunications, SaaS, networking, or cloud-based platforms 

• Familiarity with Agile, ITSM, or product-led environments 

• Strong time management skills with the ability to manage multiple initiatives simultaneously 

• Experience collaborating closely with engineering and technical teams