So, what’s the role all about? 

This Position reports to our Global Vice President of Design and User Experience, the Director, Product Design will lead and Israel design organization as part of our collaborative UX leadership team. You'll build a high-performing team while making strategic design decisions that drive product excellence across our contact center and SaaS solutions. 

How will you make an impact? 

In this role, you'll have the autonomy to make critical design and resource allocation decisions that directly impact our products. Working alongside UX leadership peers in the US and India, you'll help shape our global design vision while building organizational excellence in Israel. Your leadership will blend strategic design thinking with thoughtful team development, as you establish processes that enable your organization to thrive at the highest levels of quality and efficiency. This position requires proactive communication, strong relationship-building skills, and a highly collaborative mindset. You will work closely with distributed peers and stakeholders across multiple regions and time zones. A core expectation of this role is schedule flexibility, including regular early-morning and occasional late-evening calls, to effectively partner with global teams and leadership. Success in this position depends on maintaining strong visibility and accessibility across international offices and ensuring consistent alignment regardless of geography. 

Strategic Leadership & Decision Making 

• • Influence roadmaps and feature prioritization through collaborative partnerships with product and engineering leadership 

• • Champion design excellence and innovation across the organization 

Organizational and Design Excellence 

• • Create an inclusive culture of excellence that attracts and retains diverse design talent 

• • Optimize team allocation and prioritize design work to maximize business impact 

• • Lead cross-functional design reviews and stakeholder alignment sessions 

• • Drive adoption of design systems and best practices across development teams 

• • Ensure accessibility and internationalization standards are met across all products 

Have you got what it takes? 

• 20+ years of comprehensive UX Design experience with demonstrated ability to make strategic decisions 

• At least 10 years of design leadership experience at an Enterprise level 

• Exceptional communication and collaboration skills for influencing stakeholders at all levels 

• Track record of building and scaling high-performing, diverse design teams 

• Experience operating as a peer leader in global, distributed organizations 

• Strong facilitation and workshop leadership skills 

What’s in it for you? 

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID:  9812

Reporting into: Vice President, UI and UX Design, Platform, CX 

Role Type: Director 

#LI-Hybrid 

Location: Medellín Colombia (Hybrid)

So, what’s the role all about? 

 The Lead Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. 

About the team:  

The CX Outbound Engagement Voice Team designs, operates, and evolves the high-scale voice infrastructure behind NiCE outbound engagement. 

Our mission is to power billions of outbound customer calls each year with exceptional reliability and compliance. Leveraging a cloud-native architecture, the team manages high-volume voice delivery through a diverse network of carriers, supporting thousands of concurrent connections and peak call rates that ensure optimal performance. 

Beyond core delivery, the team focuses on integration and innovation — building seamless connections with platforms like cxOne ACD and Cognigy to enable intelligent agent workflows, proactive engagement, and real-time conversational AI. 

How will you make an impact?  

• Work as a member of an agile team to enhance and improve software. 

• Design and present projects to improve current process and overall platform. 

• Code and test projects. 

• Create automation to ensure quality. 

• Deliver high quality, sustainable, maintainable code. 

• Manage time effectively working on one or more concurrent projects. 

• Attend meetings and training as required. 

• Works with system analysts and product management for the successful completion of a project. 

• Lead team and mentors other developers as needed. 

• Provide critical technical capabilities to the team and evangelizes those skills to others. 

• Function as a Technical or Team Lead as needed. 

• Follow established department procedures, policies, and processes. 

• Strengthen engineering practices around observability, documentation, secure coding, and incident response. 

• Use AI-assisted engineering tools responsibly to accelerate delivery, improve documentation, and raise code quality through spec-driven and review-driven workflows. 

Have you got what it takes?  

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required. 

• At least 5+ years’ experience in software development 

• Well established technical problem-solving skills.
• Object-Oriented Programming (OOP)

• 5+ years’ Experience with Java 11+ & SprintBoot or/and .Net
  

• Experience building and maintaining AWS based microservices 

• Excellent communication skills 

• Excellent decision-making skills Working knowledge of unit testing 

• Working knowledge of common design patterns 

• Working knowledge of object-oriented software design 

• Reliable Team Player 

• Desire to work in a fast-paced environment 

• Architect and design solutions that align with technical and business goals. 

• Provide technical leadership to guide the development team in implementing best practices and innovative solutions. 

• Demonstrate ownership by taking responsibility for critical systems and delivering high-quality results. 

• Ensure accountability by meeting deadlines and adhering to project milestones. 

• Mentor team members, fostering growth and enhancing their technical and professional skills. 

• Proactively identify and resolve issues, ensuring the stability and efficiency of systems. 

• Collaborate with stakeholders to gather requirements and ensure project alignment with business objectives. 

• Drive technical improvements by advocating for and implementing process enhancements. 

• Promote a culture of quality, ensuring code reviews, testing, and documentation standards are maintained. 

• Stay updated on industry trends and incorporate modern tools and technologies where appropriate. 

• Coordinate with cross-functional teams to ensure smooth delivery of projects and features. 

• Manage and prioritize tasks effectively to balance team workload and project demands. 

• Comfort using AI coding assistants such as Claude Code and GitHub Copilot with sound engineering judgment, clear specs, strong review practices, and appropriate human accountability. 

 Bonus Experience: 

• Experience with AWS Infrastructure (EC2, ECS, ALBs, etc) 

• Experience maintaining, and working with, AWS Resources (IAM, CloudWatch, etc) 

• Experience with containerized systems and orchestration platforms such as Docker and Kubernetes. 

• Experience with service caching, discovery, secrets management, or distributed system tooling such as Redis, Consul, Vault, or Hazelcast. 

• Experience working with relational databases such as MySQL, PostgreSQL, Oracle, or SQL Server. 

• Experience with Rest/Web Sockets/GRPC 

• Experience with Jira and Confluence 

• Experience with automation/testing tools and frameworks 

• Experience with observability and operational tooling such as Prometheus, Grafana, Otel, Logback, or Logstash. 

• Experience with/knowledge of agile development processes 

• Experience(s) as a technical or team lead or equivalent experience 

• Experience with telecommunications, telephony, media services, SIP, RTP, or ACD-related platforms. 

• Experience with CCAAS 

• Experience working in a CI/CD Environment 

• Experience creating and maintaining pipelines in Jenkins 

• Experience with GitHub Actions  

What are the technologies we use?  

• Java 11+ (including Java 17 and Java 21). 

• Spring Boot, Tomcat, servlets, REST APIs, and OpenAPI-based service development. 

• Gradle for builds and dependency management. 

• JUnit, Mockito, MockServer, Testcontainers, Awaitility, and JMeter for automated testing and quality engineering. 

• SQL and relational databases including MySQL, PostgreSQL, Oracle, and SQL Server. 

• Docker and Kubernetes for containerized delivery. 

• Consul, Vault, and Hazelcast for service discovery, secrets, and distributed runtime capabilities. 

• Prometheus, Grafana, StatsD, Logback, and Logstash for observability and operations. 

• GitHub, GitHub Actions, and Jenkins for source control and CI/CD. 

• Telephony and media platform technologies including SIP/RTP integrations and media server driven services. 

• VS Code and modern developer tooling. 

• AI-assisted engineering workflows using Claude Code, GitHub Copilot, Superpowers-style planning, spec-driven development, and disciplined code review. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Benefits at NICE Colombia:  

• Work with the most modern technologies. 

• Clear career path supported by different free learning tools. 

• Obtain certifications to advance your career. 

• Collaborate with global work teams. 

• Participate in local and global activities and events. 

• Enjoy the flexibility of hybrid work, combining the best of both worlds. 

• Engage in exciting competitions and contests. 

• Improve your language skills with English support. 

• Secure a permanent employment contract. 

• Benefit from a company legally constituted in Colombia and receive full social benefits 

Pricing Strategy Manager

About the Role

NiCE is seeking a highly strategic and commercially driven Pricing Strategy Manager to shape the evolution of our global pricing and monetization strategy, with a strong focus on AI-led offerings and next-generation SaaS business models.

As AI and consumption-based economics redefine enterprise software, pricing has become a core strategic lever. This role will help define how we package, position, and monetize AI capabilities, subscription models, and usage-based services - ensuring alignment with market trends, competitive dynamics, and long-term growth objectives.

This is a high-impact, executive-facing role focused on defining direction.

What You Will Lead

Strategic Pricing & Monetization

• Define global pricing and packaging strategy across the NiCE CXone portfolio
• Architect monetization pricing models for AI capabilities
• Develop scalable frameworks for subscription, hybrid, and value-based pricing

Market & Competitive Strategy

• Benchmark pricing, packaging, and monetization models across global competitors
• Identify strategic differentiation opportunities
• Translate customer and market insights into pricing strategy recommendations

Executive Partnership & Influence

• Partner with global executive stakeholders across Product, Sales, Finance, and Strategy
• Present pricing direction, scenarios, and trade-offs to senior leadership
• Lead strategic discussions on AI monetization, growth acceleration, and commercial positioning
• Provide data-driven recommendations that shape long-term commercial decisions

Financial & Strategic Modeling

• Build advanced revenue and margin simulations to assess pricing scenarios
• Evaluate growth vs. margin trade-offs
• Analyze elasticity, segmentation, and long-term revenue impact

What We’re Looking For

• 6–10+ years of experience in Pricing Strategy, Monetization Strategy, Corporate Strategy, or top-tier consulting
• Experience in SaaS / enterprise software; AI monetization or usage-based pricing experience strongly preferred
• Proven experience defining pricing strategy at a global level
• Strong analytical and financial modeling capabilities
• Experience presenting strategic recommendations to executive leadership
• Deep commercial intuition and structured problem-solving skills. 

Pricing Strategy Manager

About the Role

NiCE is seeking a highly strategic and commercially driven Pricing Strategy Manager to shape the evolution of our global pricing and monetization strategy, with a strong focus on AI-led offerings and next-generation SaaS business models.

As AI and consumption-based economics redefine enterprise software, pricing has become a core strategic lever. This role will help define how we package, position, and monetize AI capabilities, subscription models, and usage-based services - ensuring alignment with market trends, competitive dynamics, and long-term growth objectives.

This is a high-impact, executive-facing role focused on defining direction.

What You Will Lead

Strategic Pricing & Monetization

• Define global pricing and packaging strategy across the NiCE CXone portfolio
• Architect monetization pricing models for AI capabilities
• Develop scalable frameworks for subscription, hybrid, and value-based pricing

Market & Competitive Strategy

• Benchmark pricing, packaging, and monetization models across global competitors
• Identify strategic differentiation opportunities
• Translate customer and market insights into pricing strategy recommendations

Executive Partnership & Influence

• Partner with global executive stakeholders across Product, Sales, Finance, and Strategy
• Present pricing direction, scenarios, and trade-offs to senior leadership
• Lead strategic discussions on AI monetization, growth acceleration, and commercial positioning
• Provide data-driven recommendations that shape long-term commercial decisions

Financial & Strategic Modeling

• Build advanced revenue and margin simulations to assess pricing scenarios
• Evaluate growth vs. margin trade-offs
• Analyze elasticity, segmentation, and long-term revenue impact

What We’re Looking For

• 6–10+ years of experience in Pricing Strategy, Monetization Strategy, Corporate Strategy, or top-tier consulting
• Experience in SaaS / enterprise software; AI monetization or usage-based pricing experience strongly preferred
• Proven experience defining pricing strategy at a global level
• Strong analytical and financial modeling capabilities
• Experience presenting strategic recommendations to executive leadership
• Deep commercial intuition and structured problem-solving skills. 

Pricing Strategy Manager

About the Role

NiCE is seeking a highly strategic and commercially driven Pricing Strategy Manager to shape the evolution of our global pricing and monetization strategy, with a strong focus on AI-led offerings and next-generation SaaS business models.

As AI and consumption-based economics redefine enterprise software, pricing has become a core strategic lever. This role will help define how we package, position, and monetize AI capabilities, subscription models, and usage-based services - ensuring alignment with market trends, competitive dynamics, and long-term growth objectives.

This is a high-impact, executive-facing role focused on defining direction.

What You Will Lead

Strategic Pricing & Monetization

• Define global pricing and packaging strategy across the NiCE CXone portfolio
• Architect monetization pricing models for AI capabilities
• Develop scalable frameworks for subscription, hybrid, and value-based pricing

Market & Competitive Strategy

• Benchmark pricing, packaging, and monetization models across global competitors
• Identify strategic differentiation opportunities
• Translate customer and market insights into pricing strategy recommendations

Executive Partnership & Influence

• Partner with global executive stakeholders across Product, Sales, Finance, and Strategy
• Present pricing direction, scenarios, and trade-offs to senior leadership
• Lead strategic discussions on AI monetization, growth acceleration, and commercial positioning
• Provide data-driven recommendations that shape long-term commercial decisions

Financial & Strategic Modeling

• Build advanced revenue and margin simulations to assess pricing scenarios
• Evaluate growth vs. margin trade-offs
• Analyze elasticity, segmentation, and long-term revenue impact

What We’re Looking For

• 6–10+ years of experience in Pricing Strategy, Monetization Strategy, Corporate Strategy, or top-tier consulting
• Experience in SaaS / enterprise software; AI monetization or usage-based pricing experience strongly preferred
• Proven experience defining pricing strategy at a global level
• Strong analytical and financial modeling capabilities
• Experience presenting strategic recommendations to executive leadership
• Deep commercial intuition and structured problem-solving skills. 

Do you love creating strategies and vision that can take a diverse portfolio of products and make them all run like a well-oiled machine? If so then NiCE is the place for you. 

This Director of Product Management will lead the strategy, vision, and execution for the CXone platform — the shared foundation of services that accelerate application teams' time to market. As the contact center industry undergoes its most significant transformation through AI and automation, this leader will define how AI-native capabilities are prioritized, built, and delivered across the platform. Managing a team of Product Managers, they will own the platform roadmap, drive cross-functional alignment, and ensure the platform evolves to meet the demands of a rapidly changing AI landscape. 

A Typical Day Might Include the Following: 

• Defining and driving the platform strategy and AI enablement roadmap — including AI-aware extensions to shared services such as the API facade, security and compliance, telemetry, tenant management, and billing framework — to accelerate application teams' time to market for AI-powered features. 

• Leading rapid prototyping and proof-of-concept initiatives with engineering to validate platform service concepts — testing assumptions on scalability, integration patterns, and developer experience before committing to full roadmap investment. 

• Developing and prioritizing product roadmaps and cross-solution backlogs, balancing market demand, customer needs, and business objectives while managing cost margins for a multi-million dollar solution set. 

• Driving spec-driven product development — authoring platform API contracts, service specifications, and integration guides that serve as the primary handoff artifact between product and engineering, ensuring alignment before development begins. 

• Collaborating with platform engineering, security, and application product teams to define requirements, integration patterns, and governance standards for AI services built on or consumed through the platform. 

• Monitoring platform service performance metrics relevant to AI workloads — including API gateway throughput, service reliability, and usage telemetry — to ensure SLA commitments are met for dependent application teams. 

• Driving responsible AI standards at the platform layer — including data privacy controls, audit logging, and compliance guardrails — so that application teams inherit governance by default rather than solving it independently. 

• Developing the AI fluency of the platform product management team — building shared understanding of how AI workloads stress platform services differently, and ensuring PMs can critically evaluate requests from application teams building AI-powered features. 

• Building and maintaining key relationships with strategic partners and representing NiCE CXone as an industry thought leader at customer sites, trade shows, and industry events. 

• Partnering with sales and go-to-market teams to support opportunities, communicate platform capabilities, and respond to customer requirements and escalations. 

• Providing leadership through coaching, feedback, development goals, and performance management; responsible for recruiting and hiring within the department. 

• Reporting on performance metrics and adjusting priorities, staffing, and workloads to ensure efficient operation in alignment with departmental goals and objectives. 

To Land This Gig You'll Need: 

• Bachelor's Degree in Computer Science, Business Information Systems, Marketing, or similar field preferred, or equivalent experience; MBA would be a great addition. 

• 12+ years of product management experience with formal product management techniques, tools, and principles for planning and delivering software products and services. 

• Demonstrated experience delivering platform or infrastructure capabilities that enabled engineering teams to build and ship AI-powered products at scale. 

• Fluency in AI/ML concepts sufficient to evaluate how AI workloads impact platform services — including API design, security, scalability, and observability — without needing to write code. 

• Working knowledge of LLM and generative AI capabilities sufficient to anticipate platform needs — including API design considerations, cost attribution, rate limiting, and security implications of integrating AI services into a multi-tenant platform. 

• Experience defining and tracking success metrics for platform services supporting AI workloads — including adoption rates by application teams, time-to-integrate, SLA adherence, and reduction in duplicated AI infrastructure across product lines. 

• Experience with spec-first or API-first development practices, including authoring technical product specifications that bridge product intent and engineering implementation across a shared platform used by multiple application teams. 

• Demonstrated ability to lead through influence, present confidently to customers and co-workers, and engage effectively with technical resources — listening carefully, asking the right questions, and translating technical inputs into product decisions. 

• In-depth knowledge of agile & SCRUM development methodologies and experience with a SaaS product set. 

Experience Preferred: 

• Contact center experience with an emphasis on reporting, data usage, and analysis; familiarity with omnichannel and multichannel contact management. 

• Familiarity with conversational AI, virtual agents, or generative AI applications — particularly from the perspective of understanding what shared platform capabilities these features require to scale across a multi-tenant environment. 

• Understanding of AI governance considerations — including data privacy, audit logging, and regulatory requirements (GDPR, CCPA) — as they apply to building compliance capabilities into a shared platform used by multiple application teams. 

• Familiarity with agentic AI workflows and multi-step AI orchestration — to anticipate platform service requirements as application teams begin building autonomous AI-driven features on top of the platform. 

• Experience tracking how platform and infrastructure capabilities are evolving to support AI workloads in enterprise SaaS — including awareness of emerging patterns in multi-tenant AI governance, shared model serving, and developer experience for AI-enabled platforms. 

Pricing Strategy Manager

About the Role

NiCE is seeking a highly strategic and commercially driven Pricing Strategy Manager to shape the evolution of our global pricing and monetization strategy, with a strong focus on AI-led offerings and next-generation SaaS business models.

As AI and consumption-based economics redefine enterprise software, pricing has become a core strategic lever. This role will help define how we package, position, and monetize AI capabilities, subscription models, and usage-based services - ensuring alignment with market trends, competitive dynamics, and long-term growth objectives.

This is a high-impact, executive-facing role focused on defining direction.

What You Will Lead

Strategic Pricing & Monetization

• Define global pricing and packaging strategy across the NiCE CXone portfolio
• Architect monetization pricing models for AI capabilities
• Develop scalable frameworks for subscription, hybrid, and value-based pricing

Market & Competitive Strategy

• Benchmark pricing, packaging, and monetization models across global competitors
• Identify strategic differentiation opportunities
• Translate customer and market insights into pricing strategy recommendations

Executive Partnership & Influence

• Partner with global executive stakeholders across Product, Sales, Finance, and Strategy
• Present pricing direction, scenarios, and trade-offs to senior leadership
• Lead strategic discussions on AI monetization, growth acceleration, and commercial positioning
• Provide data-driven recommendations that shape long-term commercial decisions

Financial & Strategic Modeling

• Build advanced revenue and margin simulations to assess pricing scenarios
• Evaluate growth vs. margin trade-offs
• Analyze elasticity, segmentation, and long-term revenue impact

What We’re Looking For

• 6–10+ years of experience in Pricing Strategy, Monetization Strategy, Corporate Strategy, or top-tier consulting
• Experience in SaaS / enterprise software; AI monetization or usage-based pricing experience strongly preferred
• Proven experience defining pricing strategy at a global level
• Strong analytical and financial modeling capabilities
• Experience presenting strategic recommendations to executive leadership
• Deep commercial intuition and structured problem-solving skills. 

So, what’s the role all about?

NiCE is seeking a highly strategic and commercially driven Pricing Strategy Manager to shape the evolution of our global pricing and monetization strategy, with a strong focus on AI-led offerings and next-generation SaaS business models.

As AI and consumption-based economics redefine enterprise software, pricing has become a core strategic lever. This role will help define how we package, position, and monetize AI capabilities, subscription models, and usage-based services - ensuring alignment with market trends, competitive dynamics, and long-term growth objectives.

This is a high-impact, executive-facing role focused on defining direction.

How will you make an impact?

Strategic Pricing & Monetization

• • Define global pricing and packaging strategy across the NiCE CXone portfolio
  • Architect monetization pricing models for AI capabilities
  • Develop scalable frameworks for subscription, hybrid, and value-based pricing

Market & Competitive Strategy

• • Benchmark pricing, packaging, and monetization models across global competitors
  • Identify strategic differentiation opportunities
  • Translate customer and market insights into pricing strategy recommendations

Executive Partnership & Influence

• • Partner with global executive stakeholders across Product, Sales, Finance, and Strategy
  • Present pricing direction, scenarios, and trade-offs to senior leadership
  • Lead strategic discussions on AI monetization, growth acceleration, and commercial positioning
  • Provide data-driven recommendations that shape long-term commercial decisions

Financial & Strategic Modeling

• • Build advanced revenue and margin simulations to assess pricing scenarios
  • Evaluate growth vs. margin trade-offs
  • Analyze elasticity, segmentation, and long-term revenue impact

Have you got what it takes?

• 6–10+ years of experience in Pricing Strategy, Monetization Strategy, Corporate Strategy, or top-tier consulting
• Experience in SaaS / enterprise software; AI monetization or usage-based pricing experience strongly preferred
• Proven experience defining pricing strategy at a global level
• Strong analytical and financial modeling capabilities
• Experience presenting strategic recommendations to executive leadership
• Deep commercial intuition and structured problem-solving skills. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10307
Reporting to: Director, Product Management, Platform, CX
Role Type: IC

#LI-LP1

#LI-Hybrid