So, what’s the role all about? 

NICE Actimize is seeking a talented Senior Product Manager to join our Cloud Product Management team working closely with cross-functional teams to define product requirements, drive product development, and ensure successful delivery to market.  This individual will look both at Data Intelligence products and Client Lifecycle Management applications to help the team bring innovative new solutions to the KYC space with leading applications and data packages. 

How will you make an impact?   

• Provide the strategic direction and thought leadership in areas such as know you customer, customer onboarding, KYC screening, and data products. 

• Research, gather, and define product requirements driven by client & market needs 

• Own roadmap plans and prioritize features to support ongoing delivery, sales/marketing initiatives, Partners and other client commitments 

• Partner with product managers and marketing on go to market messaging 

• Write market requirements documents that effectively communicate requirements to Technical Product Management, R&D, and other relevant technical teams 

• Support project implementations and sales teams as subject matter expert for the Fraud space and the assigned products, including technical product expertise 

• Drive creative resolution of escalated project issues with optimal business outcome across multiple internal and external stakeholders 

• Assist management with special projects as they come up 

Have you got what it takes?  

• At least 5 years’ experience defining complex software products for financial services 

• Proven experience as a Product Manager of complex B2B software  

• Experience with Cloud Product Management and Delivery a an advantage 

• BS or BA degree or higher  

• Excellent written and oral communication skills  

• Experience with Advanced Analytics products or teams is an advantage  

• Personal Qualities: creative, dynamic, hard worker, self-starter, assertive, energetic  

• Ability to work in a fluid, start-up like environment.  

You will have an advantage if you also have: 

• Experience/knowledge of AML or Fraud solutions 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NICE Actimize:  

NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance. 

Role Type: Individual Contributor 

AI & Partner Systems Strategy Manager 

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

The AI & Partner Systems Strategy Manager leads the design, development, and deployment of AI-powered solutions that transform Partner Operations at scale.  This role focuses on building AI agents, intelligent workflows, automation frameworks, and advanced analytics.  that modernize operational processes, increase efficiency, and unlock data-driven decision making across the partner ecosystem.   

How will you make an impact  

• Lead AI‑driven transformation initiatives across Partner Operations, identifying manual, fragmented, or inefficient processes and redesigning them using AI, automation, and intelligent workflows 

• Design and implement AI agents that support partner onboarding, enablement, support, data enrichment, workflow orchestration, and operational decision making 

• Drive the technical strategy for intelligent automation, leveraging machine learning, generative AI, rules engines, and event‑driven architectures 

• Partner with Product Engineering, Data and Partner Operations teams to build, integrate, and deploy AI solutions using modern development practices and scalable architectures 

• Translate operational and business problems into clear technical requirements, system designs, and implementation roadmaps  

• Develop and maintain analytics frameworks and dashboards that provide deep visibility into partner operations, system performance, and AI effectiveness 

• Evaluate, prototype, and operationalize new AI technologies, frameworks, and platforms, ensuring security, scalability, observability, and data governance 

• Enable partner operation teams through AI‑driven insights, self‑service tools, and intelligent user experiences, reducing manual effort and cycle times 

• Leads the global strategy for modernizing the Partner Relationship Management (PRM) ecosystem, ensuring systems align with partner needs and future business requirements. Provides ongoing insights and recommendations based on partner feedback, system analytics, and market trends to drive continuous improvement.  

• Partners with readiness and enablement teams to ensure partners understand how to effectively use system tools and features. 

Have you got what it takes?  

• 5+ years of experience AI transformation, intelligent automation, systems strategy, product engineering, or enterprise technology.   

• Strong hands on or technical experience with AI, machine learning, automation, or agent-based systems 

•  Proficiency or working experience with C++ and Javascript, and familiarity with modern software development practices (APIs, event driven systems, microservices) 

• Experience designing or delivering AI-powered workflows, automation platforms, or analytics solutions in an enterprise environment. 

• Strong understanding of data pipelines, system integrations, and analytics architectures.   

• Proven ability to lead cross-functional technical initiatives Working effectively with Engineering, Data, Product, and Operations teams.  

• Excellent communication skills with the ability to translate technical concepts into clear business outcomes and operational value.   

• Strong analytical and problem-solving skills, with a passion for continuous optimization through data and AI.  

• Experience gathering business requirements and working with technical teams to deliver system enhancements. 

You will have an advantage if you also have: 

• Experience with Salesforce, partner portals, AI platforms, or workflow automation tools.  

• Background in partner ecosystems, channel management, or partner driven business models.  
• Certifications in product management, AI, project management, or system architecture (e.g., Salesforce, PMP, CSPO). 

What’s in it for you? 

Learn more about the Benefits at NICE (Link which we will land up on benefits section  

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NICE   

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

Requisition ID:  
Reporting into: VP, Partner Strategy and Operations 

Role Type: Individual Contributor

Job Title: Legal Intern

Location: On-site 4 days 
Duration: 8 weeks 
Department: Actimize Legal

About the Role: 

We are seeking a motivated Legal Summer Intern to join our Actimize Global Legal Team for an immersive summer experience. In this role, you will work closely with experienced lawyers across multiple jurisdictions, supporting a range of initiatives including commercial contracts, dispute resolution, litigation, and employment law matters, as well as conducting legal and regulatory research and mapping and tracking key regulatory developments in areas such as data privacy, AI regulations, GLBA, FINRA, EU frameworks including DORA and GDPR, and broader anti-money laundering, fraud/financial crime, and compliance regulations. You will also have the opportunity to leverage AI tools to build more efficient legal workflows and enhance knowledge management processes. This internship offers hands-on exposure to complex global legal and compliance matters within a collaborative, fast-paced, and genuinely fun environment where you can learn, contribute, and grow.

What We’re Looking For

• Curiosity and eagerness to learn
• Strong problem-solving skills
• Ability to collaborate effectively in a team environment
• Interest in leveraging new technologies (including AI tools) to build better systems

Eligibility Requirements

• Currently pursuing a Bachelor’s degree (or higher)
• Cumulative 3.0 GPA
• Proficient with Microsoft Office applications
• Ability to work independently and in collaboration with other team members’
• Excellent communication skills, ability to engage with all levels within the organization
• Must be able to commute to office location 4 days per week

About the job

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Intern Business Analyst

Location: Hoboken NJ
Duration: 8 weeks

Department: Professional Services

About the Internship:

Actimize is seeking a Summer Intern to support high‑impact initiatives within our Professional Services organization. This role focuses on AML data integration research and synthetic data generation to strengthen our presales expertise, implementation efficiency, and scenario tuning capabilities.

This internship offers hands‑on exposure to financial crime technology, enterprise data systems, and real‑world analytics used by leading financial institutions.

What you’ll Do

• Research and document how Actimize AML solutions integrate with common banking, payments, and data platforms
• Build a structured Data Source Integration Library capturing: Data sources, transaction types, integration methods, and implementation complexity
• Identify reusable integration assets such as: Data mapping templates, ETL patterns, Data validation and quality checks
• Design synthetic AML datasets to support Transaction Monitoring (SAM), Watchlist Filtering (WLF)
• Generate datasets based on industry type, risk appetite, transaction volumes, and scenario parameters
• Document findings and create materials usable by presales and delivery teams

Required Skills and Experience:

• Currently pursuing a Bachelor’s or Master’s degree in: Computer Science, Data Science, Analytics, Information Systems, Statistics, or related field
• Strong analytical, research, and problem‑solving skills
• Interested in financial services, data integration, or financial crime prevention
• Comfortable working with data and clearly documenting results
• Able to work independently and collaborate with cross‑functional teams
• Exposure to Python, SQL, or data analysis tools, Understanding of ETL, APIs, or batch vs. streaming data

So, what’s the role all about?

The Manager, Revenue Operations is responsible for designing, governing, and optimizing the end-to-end revenue engine across Sales, Marketing, Customer Success/Services, Partners, and Finance leveraging AI capabilities and tooling. This role ensures the business operates with clarity, consistency, and predictability by owning the operating model, governance frameworks, rhythm-of-business operating cadence, and cross functional alignment required to execute effectively.

This leader partners closely with GTM executives, Business Operations Ops, Finance, and Strategy teams to drive scalable processes, forecasting accuracy, consistent funnel definitions, and operational rigor across the global sales organization.

How will you make an impact

Operating Model & Governance

• Define and document the end-to-end operating model spanning lead → opportunity → booking → billing → renewal.
• Establish and maintain global governance frameworks including funnel definitions, stage criteria, forecasting methodology, and deal approval standards.
• Partner with Sales, Finance, and Operations to ensure alignment with booking policies, forecasting rules, and revenue recognition requirements.
• Drive consistency of operating norms across all regions, segments, and lines of business.
• Contribute input to annual planning cycles (e.g., segmentation, capacity planning, territory models, quotas).

Rhythm of the Business (ROTB)

• Drive the cross-functional operating cadence, including QBRs, MBRs, forecast calls, pipeline reviews, top deal reviews, and executive readouts.
• Build templates, prereads, dashboards, and guidance for each meeting type.
• Ensure operational readiness, scheduling, alignment, and best practice execution across all teams

Forecasting & Performance

• Support the development and adoption of global forecasting methodologies and cadences.
• Monitor pipeline health, conversion metrics, and performance against targets.
• Identify risks, opportunities, and insights to support leadership decision-making.

Have you got what it takes?

• Experience managing a Sales Operations or Revenue Operations team, including setting priorities, developing team members, and driving accountability across operational workstreams.
• 5+ years of experience in Revenue Operations, Sales Operations, GTM Strategy, Sales Programs, or related roles.
• Strong understanding of SaaS revenue processes, forecasting methodologies, pipeline management, and GTM motions.
• Experience Leveraging AI and advanced analytics to improve forecasting, pipeline visibility, deal risk, and revenue predictability.
• Comfort leveraging AI‑powered tools to improve productivity, reporting automation, decision support, or operating cadence effectiveness
• Demonstrated ability to design and implement operating models, governance frameworks, and scalable processes.
• Exceptional program management skills and experience owning recurring business cadences.
• Strong analytical mindset with the ability to interpret trends and influence strategic decisions.
• Excellent communication, stakeholder management, and executive-level presentation skills.
• Familiarity with CRM (Salesforce), forecasting tools, and BI/reporting environments.

You will have an advantage if you also have:

• Experience in fast-growth SaaS or multi-segment GTM organizations.
• Background working with Finance, Business Operations, or Corporate Strategy.
• Exposure to booking policy, revenue recognition concepts, or deal governance.

Enjoy NICE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

So, what’s the role all about?

NiCE Actimize is currently seeking a technical, hands-on, customer-focused Lead Client Services Program Manager to join our dynamic Cloud Professional Services team. This person will be responsible for organizing, mentoring and leading project teams to deploy our business solutions within the financial services sector, while managing multiple concurrent client programs.

How will you make an impact?

NICE Actimize offers a Managed Analytics service that delivers primarily cloud-based analytics solutions for Fraud and Anti–Money Laundering (AML) detection. This role is for a Principal Project Manager responsible for managing multiple managed services engagements. 

The primary responsibility of this position is to deliver managed analytics services to NICE Actimize customers, supporting all aspects of financial crime compliance. Equally important is ensuring high-quality service delivery across North America, enabling the successful deployment of AI-based solutions. The Project Manager is accountable for achieving agreed client outcomes from managed analytics services, including fraud detection, transaction monitoring models, model tuning, and advanced analytics. 

 A key focus of the role is maintaining service health, performance, and long-term value realization for clients. 

 This role is best suited to an individual with a proven track record in delivering Machine Learning models, combined with strong domain expertise in the financial crime compliance sector.

Leadership and Management: 

• Lead managed analytics team to meet objectives. 

• Manage client relationships – schedule weekly / monthly meetings with clients updating them on the team activities and performance versus SLA’s. 

• Set clear goals and objectives for the delivery of the managed analytics service. 

• Provide guidance and support to team members. 

• Collaborate with the managed analytics senior leadership team to identify needs for new team members and assist with the hiring process. 

Outcome Ownership 

• Own client service outcomes and KPIs 

• Ensure analytics work translates into measurable risk reduction, efficiency gains, or regulatory confidence 

• Track, explain, and improve KPI performance continuously 

Value Management 

• Prioritize work based on impact vs effort 

• Balance: 

• Risk reduction 

• Operational efficiency 

• Regulatory expectations 

Service Health & Performance 

• Manage services against: 

• Outcome KPIs 

• Model health indicators 

• Identify risks early (model drift, data issues, client dependency) 

• Drive corrective actions with Data Science and SMEs 

Client Outcome Communication 

• Run and communicate outcome-based client reviews (monthly/quarterly) 

Compliance and Regulations: 

• Ensure the team adheres to all relevant laws and regulations. 

• Stay updated on changes in financial crime legislation. 

• Implement policies and procedures to maintain compliance. 

Reporting and Documentation: 

• Prepare detailed reports on engagement progress and value delivered. 

• Maintain accurate records and documentation. 

• Present findings to senior management and stakeholders. 

Skills and Qualifications: 

• Strong leadership and management skills. 

• In-depth knowledge of financial crime regulations. 

• Track record in delivering cloud-based services. 

• Effective communication and reporting abilities. 

• Ability to work collaboratively with various stakeholders, both internal and external. 

Education & Experience 

• Minimum of 8 years finance domain experience in a supervisory or management role. Anti-Financial crime experience is desirable. 

• Previous experience in a regulated financial institution is desirable but not compulsory. 

• Excellent verbal and written communication and presentation skills. 

• BA/BSc in relevant field required. 

• Able to thrive in a fast-paced environment and learn quickly. 

• Excellent attention to detail. 

• Demonstrated ability to report and present findings. 

• Adept with using software to analyze and gather data. 

• Highly organized and able to work under pressure to specific deadlines. 

• Strong leadership skills. 

• Ability to train, mentor, and guide other team members. 

• Fluent spoken and written English is a must. 

• Professional manner with the ability to articulate and influence by identifying accurate compliance requirements to all stakeholders. 

• High level of integrity and discretion, handling confidential information. 

• Efficient and logical approach to problem solving. 

 
  
Inter-Personal Skills 

• Strong proven skills in client relationship building and people leadership. 

• Customer facing skills, presenting, and articulating prescribed messaging. 

• Proven ability to effectively communicate and influence at all levels of an organization, including C-level executives and decision makers. 

• Manage client relationships and individual engagements with a strong focus on excellence. 

• Capable of working on multiple overlapping tasks in a fast-paced environment “Can-Do” attitude and problem-solving approach. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCE!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE Actimize: 

NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.

Requisition ID: 10722
Reporting into: Senior Director, Business Consulting,  Actimize

Role Type: Individual Contributor

Job Title: Product Manager Intern

Location: On-site 4 days in Hoboken NJ
Duration: 8 weeks 
Department: Actimize AML Product Management

About the Role: 

We are looking for a motivated and curious Product Management Intern to join our team for Summer 2026. This is an opportunity to work on real, high-impact product initiatives within our Anti-Money Laundering (AML) software portfolio, collaborate with Senior Product Managers, Data Scientists, Product Owners, and cross-functional stakeholders across engineering, sales, and marketing, and contribute to a product roadmap that shapes financial crime compliance for some of the world's largest financial institutions — while gaining exposure to AI-driven product strategy, regulatory technology, agile product development, and enterprise SaaS product operations.

You will be embedded directly within the AML Product Management team, working on a defined project that delivers a tangible, presentable output by the end of your internship. Depending on your strengths and interests assessed during onboarding, your project will be scoped to match your capabilities — ranging from structured research and analysis to competitive intelligence and internal tooling strategy.

Job Responsibilities: 

• Conducting market and competitive research across AML technology vendors, emerging digital asset solutions, or AI-driven product capabilities to inform strategic roadmap decisions
• Synthesizing findings from customer interviews, internal stakeholder discussions, and publicly available regulatory guidance into structured product briefs and recommendations
• Auditing existing internal resources — such as product collateral libraries, backlog trackers, and compliance artifact repositories — to identify gaps, inconsistencies, and improvement opportunities
• Designing and populating structured tracking frameworks (e.g., account health trackers, backlog prioritization matrices, or AI project registries) that improve team visibility and operational efficiency
• Mapping product capabilities and initiatives to strategic business goals, helping the team maintain alignment between roadmap investments and measurable customer outcomes
• Preparing clear, concise documentation including gap analyses, competitive landscape summaries, and go-to-market messaging drafts for review by senior product leadership
• Collaborating with Product Managers, Product Owners, and cross-functional partners to support sprint planning, PI briefing preparation, and backlog grooming activities
• Presenting a final internship project deliverable to the AML Product leadership team, demonstrating research findings, recommendations, and a proposed path forward

Preferred Qualifications

• Familiarity with product management concepts, including roadmaps, backlogs, user stories, and agile/scrum methodologies
• Exposure to enterprise software, SaaS platforms, or financial technology through coursework, personal projects, or prior internship experience
• Interest in Artificial Intelligence, machine learning applications, or AI governance frameworks and how they are applied within regulated industries
• Experience with data organization, research synthesis, or structured analysis, such as building trackers, writing reports, or conducting competitive benchmarking

What We’re Looking For

• Curiosity and eagerness to learn
• Strong problem-solving skills
• Ability to collaborate effectively in a team environment
• Interest in leveraging new technologies (including AI tools) to build better systems

Eligibility Requirements

• Currently pursuing a Bachelor's degree (or higher) in Business, Computer Science, Information Systems, Finance, Economics, or a related field
• Cumulative 3.0 GPA or above
• Proficiency in Microsoft Excel and PowerPoint for data organization, analysis, and presentation
• Proficient with Microsoft Office applications, including Teams, Word, and SharePoint Ability to work independently and in collaboration with other team members’
• Excellent communication skills, ability to engage with all levels within the organization
• Must be able to commute to office location 4 days per week

So, what’s the role all about?

The Partner Enablement Manager is responsible for planning, coordinating, and executing partner‑focused enablement initiatives that strengthen partner capability, improve partner performance, and support the overall partner ecosystem. This role collaborates closely with product, sales, and readiness teams to identify partner enablement needs and develop programs that equip partners to successfully position, sell, and deliver company solutions.

How will you make an impact

• Develops and executes partner enablement programs that enhance partner capability across sales, delivery, and technical roles.
• Collaborates with product, sales, and readiness teams to identify partner enablement needs and translate them into structured programs.
• Designs and delivers training sessions, workshops, and resources that support partner proficiency in positioning, selling, and implementing solutions.
• Coordinates end‑to‑end enablement program logistics, including timelines, communications, and stakeholder alignment.
• Monitors partner performance trends and uses insights to inform program updates and new enablement initiatives.
• Works closely with internal teams to ensure enablement materials remain accurate, relevant, and aligned with product updates and market needs.
• Engages directly with partners to gather feedback and enhance enablement effectiveness and value.
• Maintains ongoing communication with internal and external stakeholders to ensure cohesive, consistent partner support.

Have you got what it takes?

• 3–5 years of experience in partner enablement, sales enablement, channel programs, customer success, or a similar field.
• Experience developing or coordinating training, enablement, or readiness programs for external audiences.
• Strong understanding of partner ecosystems, channel business models, or B2B SaaS sales motions.
• Excellent communication, presentation, and relationship‑building skills.
• Strong organizational and project management abilities with experience managing multiple initiatives.
• Proven ability to collaborate effectively with cross‑functional teams, including product, sales, marketing, and readiness.
• Ability to assess partner needs and translate them into actionable enablement plans.

You will have an advantage if you also have:

• Experience within SaaS, enterprise software, or professional services
• Familiarity with learning and development principles, curriculum frameworks, or certification programs.
• Background supporting partner onboarding, sales enablement, or delivery readiness.

What’s in it for you?

Learn more about the Benefits at NICE (Link which we will land up on benefits section

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10824
Reporting into: Director, Partner Readiness Global

Role Type: Individual Contributor

Role summary

The Global Program Manager, GSI Partnerships is responsible for operationalizing NiCE’s global engagement model for strategic GSIs. This role will ensure alignment between the global and regional teams of NiCE’s strategic GSI partners and the NiCE global and regional GTM teams, internal functions, and executive stakeholders to increase the speed and consistency of the partner motion and accelerate pipeline and revenue growth. The ideal candidate is highly organized, agile, strategically minded, and able to gain consensus and drive action across a lean, cross-functional environment to achieve the stated partnership objectives.

What you will do

· Help define regional and global partner-specific investment and growth plans for NiCE’s strategic GSI partnerships.

· Build and maintain the global operating model for strategic GSIs, including maintaining regular global and regional meeting cadence, program governance, and objective execution tracking.

· Track 30/60/90-day execution objectives and translate them into clear workstreams, milestones, and owners.

· Create and maintain a global RACI, org chart, and regional alignment matrix.

· Coordinate closely with regional partner leadership, partner AEs, partner success, enablement, sales, product, and support.

· Drive preparation and follow-up for regular global GSI calls, including agendas, action items, escalation paths, and executive summaries.

· Identify partner capability gaps, NiCE organizational gaps, and internal resourcing requirements necessary to scale the strategic GSI motion.

· Manage program reporting, KPI tracking, and executive-level updates on progress, risks, and outcomes.

· Build repeatable assets and processes that improve partner activation, enablement, and internal coordination.

Required qualifications

· 5+ years of experience in partner operations, partner programs, alliances, strategic partnerships, or cross-functional program management.

· Experience working with global enterprise partners, ideally GSIs or large consulting firms.

· Strong project management and organizational skills.

· Ability to operate across multiple teams, time zones, and priorities.

· Excellent written and verbal communication skills.

· Comfortable working in rapidly evolving environments and building structure from scratch.

Preferred qualifications

· Experience supporting partner motions in enterprise software, CX, contact center, AI, or SaaS.

· Familiarity with GSI business models, co-sell motions, and enablement.

· Experience building operating cadences, governance forums, and performance dashboards.

· Background in partner enablement, partner success, or partner operations

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

We’re seeking a dynamic Business Operations Project Manager to join our Global Customer Operations team, focusing on post-sales units like services, support, and business partners. In this role, you’ll lead end-to-end process improvement projects, from defining business requirements to successful implementation. You’ll work closely with stakeholders to identify challenges, analyze data for insights, and recommend best practices.

This position also involves managing operational issues, driving new process rollouts through workshops and training, and ensuring smooth adoption across teams. If you thrive under tight deadlines, excel at strategic problem-solving, and enjoy delivering impactful solutions, we want to hear from you!

Responsibilities: 

• Serves as a Project Manager for the Global Customer Operations organization, focused on post sales unites (Services, support, business partners etc.)
• End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
• Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stockholders and self-learning
• Manage discussion to identify and suggest the best practice process to handle business challenges
• Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
• Consume company's data and BI reports for process discovery and business insights.
• Manages and supports operational issues, new needs and questions raised by the business around post sales processes and system.
• Lead process rollout to wide population, including workshops, UAT and training
• Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Requirements:

• At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
• Excellent understanding of business processes
• Experience in leading discovery, solution suggestion and implementation phases in projects
• Hands-on experience with corporate applications (like SFDC, Service Now, etc.)
• Experience in writing business requirement documents
• Self-learning capabilities, via reading, interviewing and data analysis
• Managerial skills and experience in matrix management
• Experience leading multi-activities in parallel
• Experience working closely with IT
• Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
• Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
• Highly organized, dynamic and self-motivated team player with a flexible and creative approach
• Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
• Experience in Consulting company - an advantage
• Knowledge in Professional Services  & Support processes and systems – an advantage

So, what’s the role all about?

The Public Sector Program Management & Operations Manager will lead and strengthen our Public Sector Sales organization by supporting operational excellence. This role improves sales productivity, supports public sector contracts and contract management, supports public sector RFPs and RFP management, enhances process discipline, and supports revenue growth through streamlined workflows, high-quality analytics, and impactful proposal contributions. The ideal candidate is highly organized, analytically strong, and experienced in technology services in the public sector with a proven ability to support sales teams. This role also works cross-functionally with Delivery, Operations, Partner and Alliances, Finance, Legal, and Contracts teams to ensure operational excellence. 

Candidates are required to be on-site 2-days a week in NiCE's office locations. Richardson, TX; Hoboken, NJ; Salt Lake City, UT, or Atlanta, GA

How will you make an impact?

Proposal Management & Contract Support: 

• Oversee and manage the process for all incoming proposals, public sector contract windows, RFP/RFI requests, ensuring timely responses, tracking, and outcomes. 

• Track and align with sales on public sector contracting requirements, openings, and lifecycle management of the agreements in place 

Contract Management & Strategy:  

• Develop and execute a forward-looking state and cooperative contract strategy aligned to go-to-market priorities; anticipate procurement needs 12–18 months in advance and establish required vehicles ahead of revenue timelines. 

• Establish, expand, and renew statewide and cooperative contracts to include new products, services, and pricing models that support growth objectives. 

• Track contract utilization and performance, identifying opportunities to optimize scope, usability, and adoption across priority markets. 

Sales Operations & Process Optimization: 

• Maintain and enhance CRM workflows (Salesforce preferred), data accuracy, and sales tool utilization. 

• Lead forecasting, pipeline management, and sales performance reporting. 

• Provide insights on pipeline health, win/loss trends, and revenue drivers to support strategic decision-making. 

• Assist with strategic planning, quota setting, and territory alignment. 

• Identify inefficiencies in sales workflows—such as proposal turnaround, SOW generation, and customer onboarding processes—and implement improvements. 

Have you got what it takes?

• Bachelor’s degree in Business, Operations, or a related field 
• 5+ years of experience in sales operations, revenue operations, or business operations, ideally within technology services. 
• Strong understanding of SaaS models 
• Deep familiarity with Public Sector contracting processes (RFPs, SOWs, IDIQs, BPA call orders) and commercial procurement practices. 
• Advanced proficiency with CRM systems, sales enablement tools, and automation processes for contract reviews and approvals. 
• Exceptional communication, analytical, and project management skills. 
• Ability to work cross-functionally in a fast-paced, highly technical environment. 
• Skilled at developing and presenting executive-level communications and data visualization. 

Preferred Skills/Experience 

• Experience in Public Sector technology, consulting and assessment. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10702
Reporting into: VP of Sales Operations
Role Type: Individual Contributor 

Overview

NiCE is seeking a Senior Public Relations Manager to lead US public relations strategy and execution, with the ultimate goal of increasing NiCE’s brand visibility and leadership position in the US market through a strategic mix of earned, owned, and paid media.

This role owns day‑to‑day and long‑term PR efforts in the US, shaping how NiCE’s innovation, AI leadership, and customer experience vision are understood by media, analysts, customers, and industry influencers. The ideal candidate is a strategic, hands‑on communicator who can translate complex technology into clear market narratives and operate confidently with senior executives and cross‑functional partners.

Key Responsibilities

1. US PR Strategy & Execution

• Develop and execute comprehensive PR strategies tailored to the US market, aligned with NiCE’s global brand and corporate communications strategy.
• Drive proactive storytelling to increase awareness, credibility, and thought leadership for NiCE in the US.
• Identify priority narratives, moments, and campaigns that elevate NiCE’s leadership in AI‑driven customer experience.
• Ensure consistent, high‑quality execution across earned, owned, and paid media initiatives.

2. Agency & Stakeholder Management

• Manage day‑to‑day relationships with US PR agencies, freelancers, and external partners.
• Provide strategic direction, oversight, and feedback to ensure high‑impact results and on‑message execution.
• Oversee agency deliverables, timelines, and performance against visibility and awareness goals.
• Serve as a primary PR partner to US‑based internal stakeholders, including marketing, product marketing, and leadership teams.
• Confidently interface with senior executives, providing clear counsel, messaging guidance, and preparation for media and visibility opportunities.

3. Content Development & Storytelling

• Lead development of US‑focused PR content, including press releases, media pitches, bylines, and campaign narratives.
• Support executive messaging, thought leadership content, and leadership positioning across channels.
• Adapt global content and announcements to ensure relevance and impact for US audiences.
• Partner with marketing and digital teams to amplify PR narratives through owned and paid channels where appropriate.

4. Media Relations & Executive Visibility

• Build and maintain strong relationships with US business, technology, AI, and CX media.
• Identify and secure high‑value media opportunities that advance NiCE’s visibility and market positioning.
• Coordinate media interviews, briefings, and visibility opportunities for NiCE executives.
• Monitor US media coverage and sentiment; provide analysis and reporting to internal stakeholders.

5. Speaking Opportunities & Strategic Visibility Moments

• Work with agencies to identify and secure strategic speaking opportunities for NiCE executives at priority US events.
• Support executive preparation, messaging, and positioning tied to visibility moments.
• Collaborate with marketing and events teams to ensure PR visibility is maximized before, during, and after key moments.

6. Global Collaboration & Special Projects

• Collaborate closely with global and regional PR leads to ensure message consistency and alignment.
• Support integrated campaigns, major announcements, and strategic communications initiatives.
• Assist with additional PR, communications, and cross‑functional projects as needed.

Qualifications

• 7–10+ years of experience in public relations, corporate communications, or technology PR.
• Experience supporting communications for enterprise technology, SaaS, AI, or cloud platforms.
• Proven track record driving brand exposure around technology innovation.
• Exceptional writing and messaging development skills.
• Experience working cross-functionally with product marketing, executives, and global teams.
• Ability to manage multiple high-priority initiatives in a fast-paced environment.

Preferred Experience

• 7–10+ years of experience in public relations, corporate communications, or technology PR.
• Experience driving brand visibility and thought leadership in the US market.
• Strong background in enterprise technology, SaaS, AI, or related industries.
• Exceptional writing, messaging development, and storytelling skills.
• Proven ability to manage agencies and multiple stakeholders in a fast‑paced environment.

So, what’s the role all about?

The Sales Enablement Manager is responsible for driving seller productivity, accelerating ramp, and ensuring the field is consistently equipped to win. This role owns everboarding, field enablement, and ongoing readiness across tools, product updates, and core selling motions. 
 
This is not a training role. This is a performance role. Success is measured by impact on pipeline, deal velocity, and seller effectiveness in the field. 

How will you make an impact?

Everboarding & Continuous Readiness 

• Design and run a scalable everboarding program to keep sellers sharp beyond initial onboarding 
  • Deliver ongoing enablement aligned to product releases, messaging updates, and GTM priorities 
  • Ensure sellers can confidently position new capabilities and handle evolving customer conversations 

Field Enablement 

• Partner with Sales leadership to identify skill gaps and prioritize enablement initiatives 
  • Build and deliver high-impact sessions focused on real deal scenarios 
  • Reinforce core sales motions: discovery, qualification, demo positioning, objection handling, and closing 

Product & Tool Enablement 

• Translate product updates into clear, actionable guidance for the field 
  • Ensure sellers are proficient in core tools (CRM, sales engagement platforms, demo environments) 
  • Drive adoption and effective usage of tools that improve pipeline generation and deal execution 

Program Development & Execution 

• Build structured enablement programs aligned to business priorities and sales plays 
  • Create repeatable frameworks, playbooks, and assets that scale globally 
  • Partner cross-functionally with Product, Marketing, RevOps, and Sales Leadership 

Performance & Measurement 

• Define and track enablement KPIs (ramp time, win rates, deal size, tool adoption) 
  • Continuously iterate programs based on field feedback and performance data 
  • Ensure enablement is tied directly to revenue outcomes 

Have you got what it takes?

What Success Looks Like 

• Reduced ramp time for new sellers 
  • Increased win rates and average deal size 
  • High adoption of tools and sales methodologies 
  • Strong seller confidence in positioning products and handling objections 
  • Measurable impact on pipeline creation and revenue 

Required Experience 

• 5+ years in Sales Enablement, Sales, or related GTM role 
  • Experience supporting global sales teams in a high-growth environment 
  • Strong understanding of B2B sales motions and enterprise deal cycles 
  • Proven ability to build and scale enablement programs 
  • Experience working cross-functionally with Product, Marketing, and RevOps 

Preferred Experience 

• Experience in SaaS, AI, or enterprise technology environments 
  • Familiarity with CRM and sales tools (Salesforce, Gong, Salesloft) 
  • Background in complex, solution-based selling 

Core Skills 

• Strong communication and facilitation skills 
  • Ability to translate complexity into simple, actionable guidance 
  • Data-driven mindset with a focus on measurable outcomes 
  • High ownership and ability to operate in a fast-paced environment 
  • Executive presence and ability to influence senior stakeholders 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10667
Reporting into: (Direct report title)
Role Type: Individual Contributor

So, what’s the role all about?

The Sales Enablement Manager is responsible for driving seller productivity, accelerating ramp, and ensuring the field is consistently equipped to win. This role owns everboarding, field enablement, and ongoing readiness across tools, product updates, and core selling motions. 
 
This is not a training role. This is a performance role. Success is measured by impact on pipeline, deal velocity, and seller effectiveness in the field. 

How will you make an impact?

Everboarding & Continuous Readiness 

• Design and run a scalable everboarding program to keep sellers sharp beyond initial onboarding 
  • Deliver ongoing enablement aligned to product releases, messaging updates, and GTM priorities 
  • Ensure sellers can confidently position new capabilities and handle evolving customer conversations 

Field Enablement 

• Partner with Sales leadership to identify skill gaps and prioritize enablement initiatives 
  • Build and deliver high-impact sessions focused on real deal scenarios 
  • Reinforce core sales motions: discovery, qualification, demo positioning, objection handling, and closing 

Product & Tool Enablement 

• Translate product updates into clear, actionable guidance for the field 
  • Ensure sellers are proficient in core tools (CRM, sales engagement platforms, demo environments) 
  • Drive adoption and effective usage of tools that improve pipeline generation and deal execution 

Program Development & Execution 

• Build structured enablement programs aligned to business priorities and sales plays 
  • Create repeatable frameworks, playbooks, and assets that scale globally 
  • Partner cross-functionally with Product, Marketing, RevOps, and Sales Leadership 

Performance & Measurement 

• Define and track enablement KPIs (ramp time, win rates, deal size, tool adoption) 
  • Continuously iterate programs based on field feedback and performance data 
  • Ensure enablement is tied directly to revenue outcomes 

Have you got what it takes?

What Success Looks Like 

• Reduced ramp time for new sellers 
  • Increased win rates and average deal size 
  • High adoption of tools and sales methodologies 
  • Strong seller confidence in positioning products and handling objections 
  • Measurable impact on pipeline creation and revenue 

Required Experience 

• 5+ years in Sales Enablement, Sales, or related GTM role 
  • Experience supporting global sales teams in a high-growth environment 
  • Strong understanding of B2B sales motions and enterprise deal cycles 
  • Proven ability to build and scale enablement programs 
  • Experience working cross-functionally with Product, Marketing, and RevOps 

Preferred Experience 

• Experience in SaaS, AI, or enterprise technology environments 
  • Familiarity with CRM and sales tools (Salesforce, Gong, Salesloft) 
  • Background in complex, solution-based selling 

Core Skills 

• Strong communication and facilitation skills 
  • Ability to translate complexity into simple, actionable guidance 
  • Data-driven mindset with a focus on measurable outcomes 
  • High ownership and ability to operate in a fast-paced environment 
  • Executive presence and ability to influence senior stakeholders 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10667
Reporting into: (Direct report title)
Role Type: Individual Contributor

So, what’s the role all about?

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that build scalable systems, reporting infrastructure, and governance frameworks empowering leadership to make informed, data-driven decisions. Sitting at the intersection of revenue performance, analytics, and operational execution, this role translates complex data into clear, actionable insights that strengthen organizational alignment and improve performance outcomes.

This position serves as a strategic program partner to Sales, CX, and executive leadership — ensuring visibility into KPIs, driving program execution, and implementing improvements that streamline processes, reduce friction, and accelerate growth across the business.

How will you make an impact?  

Program Delivery & Reporting Systems

• Lead the design, maintenance, and continuous optimization of executive-ready dashboards, reports, and performance summaries across Excel, Power BI, and CRM data sources.
• Build and scale automated reporting systems that consolidate data for sales and CX leadership, reducing manual processes and improving reporting accuracy.
• Establish and manage structured reporting cadences supporting weekly, monthly, and quarterly business reviews.
• Develop centralized documentation, templates, workflows, and governance that improve reporting consistency across teams.

KPI Governance & Performance Management

• Define and maintain KPI frameworks that ensure alignment across Sales, CX, and Executive teams.
• Drive metric accuracy, consistency, and clarity across Salesforce dashboards, financial data, and operational reporting.
• Partner with Revenue and CX leadership to support forecasting, MRR/ARR analysis, and pipeline visibility.
• Manage program-level performance tracking systems that highlight risks, opportunities, and execution gaps.

Data-Driven Program Analysis

• Conduct deep-dive analysis into revenue, customer, and operational trends to surface insights used in leadership planning and decision-making.
• Deliver concise, executive-level summaries that translate complex datasets into clear, actionable recommendations that drive program direction.
• Support strategic planning discussions with data modeling, scenario analysis, and performance insights.
• Identify patterns or gaps in CRM usage and recommend improvements to enhance data quality and reporting integrity.

Cross-Functional Program Coordination

• Serve as the central coordination point for programs spanning Sales, CX, Operations, Enablement, and Executive stakeholders.
• Create and manage structured workflows, intake processes, and operational templates that improve cross-team program execution.
• Support program-focused meetings, including agenda planning, facilitation support, action tracking, and follow-up execution.
• Identify bottlenecks across teams and drive system or process solutions to improve execution, communication, and accountability.

Process Improvement & Program Scalability

• Evaluate existing workflows and design program improvements that reduce friction and increase transparency.
• Implement automation, templates, AI-driven tools, and standardized processes to create operational scale.
• Lead initiatives that improve performance visibility, streamline data sources, and enhance organizational readiness for leadership reviews.
• Partner with system owners and cross-functional teams to improve Salesforce usability, reporting structures, and data integrity.

Have you got what it takes?

• Program & Project Management (planning, governance, execution, risk management)
• Revenue & Forecasting Analysis (MRR/ARR frameworks, pipeline visibility)
• KPI Design, Governance & Leadership Reporting
• Salesforce Reporting, Data Quality & Dashboard Insights
• Advanced Excel & Power BI
• Process Documentation, Workflow Design & Automation
• Executive Communication & Presentation Development
• Cross-Functional Stakeholder Management & Alignment
• AI-Driven Productivity & Reporting Enhancements

Role Impact

• Programs are delivered on time and in scope, with clear structure and strong cross-team alignment.
• Leadership has consistent, accurate visibility into operational, sales, and revenue performance.
• Decision-making quality improves through centralized data, elevated insights, and streamlined executive reporting.
• Organizational scale increases through process standardization, automation, and workflow optimization.
• Cross-functional execution becomes more predictable, efficient, and accountable.

Preferred Qualifications

• Experience in Program or Project Management within SaaS, GTM, or operational environments.
• Strong analytical background with the ability to translate complex data into leadership-ready insights.
• Experience partnering closely with senior leadership in a fast-moving environment.
• Demonstrated ability to streamline processes, deliver programs, and build scalable frameworks.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10586
Reporting into: VP of Sales
Role Type: Individual Contributor

The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility, customer-focused role responsible for delivering exceptional technical support to executive leadership, senior management, and key business stakeholders. Acting as the face of IT across the organization, this role ensures a seamless technology experience, proactive issue resolution, and a high standard of professionalism. The specialist combines deep technical knowledge with outstanding communication skills, representing the IT department with excellence.

Key Responsibilities

VIP & White Glove Support (Primary Responsibility)

• Provide personalized, premium-level support to executives, senior leaders, and VIP users.
• Offer on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions.

• Manage and proactively maintain VIP devices: laptops, mobile phones, conferencing equipment, peripherals, and collaboration tools.

• Prioritize urgent VIP incidents and ensure immediate, high-quality resolution.
• Track recurring issues and propose long-term solutions to enhance the VIP technology experience.
• Ensure confidentiality and discretion when handling sensitive data and executive workflows.

Serve as the Face of IT

• Represent the IT Support organization professionally to employees across all levels of the business.
• Build trust through clear communication, ownership, and proactive engagement.
• Participate in cross-department interactions, reinforcing IT’s role as a strategic, service-oriented partner.

• Provide updates, insights, and feedback to IT leadership regarding user sentiment and technology challenges.

• Promote IT initiatives, policies, and best practices in a friendly, approachable manner.
• Drive a culture of service excellence, customer focus, and reliability.

Technical Support & Troubleshooting

• Deliver Tier 2 support for hardware, software, networking, collaboration tools (Teams, Zoom), and

workplace technologies.

• Diagnose complex issues and coordinate with internal IT teams (End-Client Architecture, Security,

Networking, Applications) to ensure timely resolution.

• Perform workstation deployments, upgrades, imaging, and configuration.
• Support meetings, video conferencing rooms, and all AV/VC equipment.
• Maintain accurate documentation in ticketing systems and follow ITIL-aligned processes.

Operational Excellence

• Maintain strong knowledge of company systems, services, and device standards.
• Track and maintain assigned IT assets ensuring proper lifecycle, inventory accuracy, and compliance.
• Follow all IT policies, security standards, and operational procedures.
• Contribute to continuous improvement of support processes and playbooks.
• Provide clear written communication, including follow-ups, user updates, and internal documentation.

Qualifications & Experience

• 6+ years of experience in IT Support / Service Desk / Deskside Support roles in corporate or enterprise environments.

• 3+ years of experience directly supporting executives, board members, and other VIPs.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Strong understanding of networking and network troubleshooting.
• Demonstrated experience supporting executives, management, or VIP users.
• Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
• Strong knowledge of Windows/Mac OS, Microsoft 365, Teams, mobile OSs, laptops, AV systems, and

enterprise tools.

• Excellent communication, patience, and customer service orientation.
• Ability to work under pressure, manage multiple priorities, and handle sensitive information.
• Professional presence and polished interpersonal skills.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials.
• Experience supporting executive meetings, board sessions, and off-sites.
• Background in ITSM or Agile environments focused on service improvement.

Key Competencies

• High service orientation and empathy.
• Strong sense of ownership and accountability.
• Professional communication (verbal, written, and in-person).
• Technical troubleshooting excellence.
• Discretion and confidentiality.
• Proactive problem solving.
• Ability to calmly handle high-pressure scenarios.

So, what’s the role all about?

We are seeking a strategic and execution-focused Director of Sales and Pre-Sales Onboarding to design, build, and scale world-class onboarding programs across our global go-to-market organization. This leader will own the onboarding experience for all Sales and Pre-Sales roles, ensuring new hires ramp quickly, build confidence, and deliver value to customers from day one. 

This role will partner closely with Sales, Pre-Sales, Product, and Marketing, leadership to create structured, role-based learning journeys that align to business priorities and measurable performance outcomes. The Director will lead a small but high-impact team responsible for delivering onboarding at scale and continuously improving the learning experience. 

How will you make an impact?  

Global Onboarding Strategy 

• Develop and execute a global onboarding strategy aligned to company growth, revenue, and customer experience objectives. 
• Build scalable, role-based onboarding programs for Sales and Pre-Sales that accelerate productivity and reduce time to ramp. 
• Ensure onboarding aligns to our Agentic AI, automation, and customer experience vision and prepares teams for real-world customer conversations. 

Learning Path and Curriculum Ownership 

• Own the design and continuous evolution of structured learning paths for all Sales and Pre-Sales roles. 
• Define clear capability frameworks, skills progression, and role-based certification milestones. 
• Ensure content balances product knowledge, business value storytelling, technical depth, and customer outcomes. 
• Partner with Product and Marketing to incorporate new releases, competitive positioning, and use cases into onboarding journeys. 

Team Leadership and Development 

• Lead, mentor, and grow a high-performing onboarding team of 2–4 professionals responsible for curriculum design, content creation, and program delivery. 
• Establish clear priorities, operating rhythms, and accountability aligned to business outcomes. 
• Foster a culture of innovation, collaboration, and continuous improvement. 

Content and Experience Development 

• Oversee the creation of scalable onboarding content including digital learning, hands-on labs, simulations, and real-world scenarios. 
• Drive immersive, experiential learning that builds confidence and practical application. 
• Ensure consistency and quality across global onboarding experiences. 

Measurement and Business Impact 

• Define and track onboarding success metrics including time to productivity, quota attainment, deal support readiness, and certification completion. 
• Build dashboards and reporting frameworks to demonstrate business impact and ROI. 
• Continuously optimize onboarding based on data, feedback, and performance insights. 

Cross-Functional Collaboration 

• Act as a trusted partner to Sales and Pre-Sales leadership to understand capability gaps and evolving business needs. 
• Communicate onboarding progress, insights, and impact to executive stakeholders. 
• Collaborate closely with the broader Global Enablement organization to ensure alignment across ongoing learning, certification, and skill development. 

Have you got what it takes?

• 8+ years of experience in sales enablement, onboarding, or learning and development in enterprise SaaS or AI-driven technology environments. 
• Proven success designing and scaling onboarding programs tied to measurable revenue impact. 
• Experience supporting both Sales and Pre-Sales or technical GTM roles. 
• Strong executive presence and ability to influence senior stakeholders. 
• Experience leading and developing high-performing teams. 
• Data-driven mindset with strong analytical and operational skills. 
• Ability to translate complex technical solutions into compelling business value. 
• Experience with learning platforms and modern enablement technologies. 

Success Metrics 

• Reduced time to productivity and ramp across Sales and Pre-Sales teams. 
• Improved seller and SE confidence and customer engagement early in tenure. 

• Strong onboarding completion and certification rates. 

• Positive feedback from Sales and Pre-Sales leadership. 
• Demonstrated impact on pipeline, deal velocity, and win rates. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

So, what’s the role all about?

We are seeking a strategic and execution-focused Director of Sales and Pre-Sales Onboarding to design, build, and scale world-class onboarding programs across our global go-to-market organization. This leader will own the onboarding experience for all Sales and Pre-Sales roles, ensuring new hires ramp quickly, build confidence, and deliver value to customers from day one. 

This role will partner closely with Sales, Pre-Sales, Product, and Marketing, leadership to create structured, role-based learning journeys that align to business priorities and measurable performance outcomes. The Director will lead a small but high-impact team responsible for delivering onboarding at scale and continuously improving the learning experience. 

How will you make an impact?  

Global Onboarding Strategy 

• Develop and execute a global onboarding strategy aligned to company growth, revenue, and customer experience objectives. 
• Build scalable, role-based onboarding programs for Sales and Pre-Sales that accelerate productivity and reduce time to ramp. 
• Ensure onboarding aligns to our Agentic AI, automation, and customer experience vision and prepares teams for real-world customer conversations. 

Learning Path and Curriculum Ownership 

• Own the design and continuous evolution of structured learning paths for all Sales and Pre-Sales roles. 
• Define clear capability frameworks, skills progression, and role-based certification milestones. 
• Ensure content balances product knowledge, business value storytelling, technical depth, and customer outcomes. 
• Partner with Product and Marketing to incorporate new releases, competitive positioning, and use cases into onboarding journeys. 

Team Leadership and Development 

• Lead, mentor, and grow a high-performing onboarding team of 2–4 professionals responsible for curriculum design, content creation, and program delivery. 
• Establish clear priorities, operating rhythms, and accountability aligned to business outcomes. 
• Foster a culture of innovation, collaboration, and continuous improvement. 

Content and Experience Development 

• Oversee the creation of scalable onboarding content including digital learning, hands-on labs, simulations, and real-world scenarios. 
• Drive immersive, experiential learning that builds confidence and practical application. 
• Ensure consistency and quality across global onboarding experiences. 

Measurement and Business Impact 

• Define and track onboarding success metrics including time to productivity, quota attainment, deal support readiness, and certification completion. 
• Build dashboards and reporting frameworks to demonstrate business impact and ROI. 
• Continuously optimize onboarding based on data, feedback, and performance insights. 

Cross-Functional Collaboration 

• Act as a trusted partner to Sales and Pre-Sales leadership to understand capability gaps and evolving business needs. 
• Communicate onboarding progress, insights, and impact to executive stakeholders. 
• Collaborate closely with the broader Global Enablement organization to ensure alignment across ongoing learning, certification, and skill development. 

Have you got what it takes?

• 8+ years of experience in sales enablement, onboarding, or learning and development in enterprise SaaS or AI-driven technology environments. 
• Proven success designing and scaling onboarding programs tied to measurable revenue impact. 
• Experience supporting both Sales and Pre-Sales or technical GTM roles. 
• Strong executive presence and ability to influence senior stakeholders. 
• Experience leading and developing high-performing teams. 
• Data-driven mindset with strong analytical and operational skills. 
• Ability to translate complex technical solutions into compelling business value. 
• Experience with learning platforms and modern enablement technologies. 

Success Metrics 

• Reduced time to productivity and ramp across Sales and Pre-Sales teams. 
• Improved seller and SE confidence and customer engagement early in tenure. 

• Strong onboarding completion and certification rates. 

• Positive feedback from Sales and Pre-Sales leadership. 
• Demonstrated impact on pipeline, deal velocity, and win rates. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

Key Responsibilities

1. Own Integrated Demand Strategy

• Develop and execute global or regional integrated campaigns aligned to company priorities (including AI, agentic AI, cloud, and industry solutions)
• Build persona-based, multi-channel programs across paid, owned, and earned channels
• Align programs to the full funnel (awareness → pipeline → revenue)
• Own content strategy across the buyer journey, defining the right formats and channels (e.g., email, digital, landing pages, video) to drive engagement and conversion
• Translate business goals into data-driven strategies aligned to aggressive growth targets

2. Drive Pipeline and Revenue Impact

• Own pipeline targets and marketing-sourced and influenced revenue
• Partner with Sales to align on ICP, account targeting, and GTM priorities
• Optimize conversion across the funnel using data, analytics, and AI-driven insights
• Drive measurable improvements in funnel velocity and efficiency

3. Lead Integrated Campaign Execution

• Orchestrate campaigns across:
  • Digital (web, paid media, SEO/SEM)
  • Field marketing (events, ABM)
  • Content (thought leadership, case studies, AI narratives)
  • Lifecycle and nurture programs
• Ensure consistent messaging and seamless customer experience across channels
• Own end-to-end campaign lifecycle: strategy, execution, optimization, and reporting

4. Build Scalable Campaign Frameworks

• Develop repeatable, scalable frameworks that regional and field teams can localize and deploy
• Standardize campaign planning, execution, and measurement processes
• Leverage AI and agentic AI to automate and scale campaign orchestration

5. AI & Agentic AI Leadership

• Lead demand programs for AI and agentic AI solutions, translating complex capabilities into compelling, differentiated value propositions
• Drive adoption of agentic AI across campaign creation and execution (e.g., autonomous workflows, AI-driven segmentation, content generation, and optimization)
• Champion transformation of marketing workflows, productivity, and decision-making through AI-first approaches

6. Cross-Functional Leadership

Partner with: - Product Marketing (messaging, positioning for AI and broader portfolio) - Sales & SDR (pipeline alignment and execution) - Brand & Creative (campaign assets and storytelling) - Marketing Operations (systems, automation, reporting) - Influence and lead across global teams without direct authority

7. Data-Driven Optimization

Track and optimize performance across: - Pipeline generation - Conversion rates - ROI and campaign efficiency - Engagement across target accounts and segments - Leverage analytics, experimentation, and AI to continuously improve outcomes

Core Metrics

• Pipeline generated (sourced and influenced)
• Marketing contribution to revenue
• Campaign ROI and efficiency
• Funnel conversion rates
• Engagement across target accounts and segments

Required Experience

• 10+ years in B2B SaaS marketing, demand generation, or integrated campaigns
• Proven experience leading global, multi-channel demand programs
• Experience marketing AI/ML-based products or platforms
• Hands-on experience leveraging or implementing AI or agentic AI in marketing workflows
• Strong understanding of:
  • ABM (Account-Based Marketing)
  • Marketing automation (Marketo, Eloqua, HubSpot)
  • CRM (Salesforce)
• Experience partnering closely with enterprise sales teams
• Track record of driving measurable pipeline and revenue impact

Key Skills & Competencies

• Strategic thinking with strong execution discipline
• Strong business acumen with a focus on pipeline and revenue outcomes
• Cross-functional leadership and influence
• Data-driven decision making
• Ability to operate in fast-paced, high-growth environments
• Ability to translate complex AI and agentic AI concepts into clear business value

Leadership Mindset

• Bias for action with strong ownership and accountability
• Innovative and forward-thinking, especially in applying AI to marketing
• Comfortable operating in ambiguity and driving clarity
• Collaborative, yet decisive and results-oriented

What Differentiates This Role

• Full-funnel ownership: accountable for pipeline and revenue, not just leads
• Campaign orchestration at scale: connecting global strategy with regional execution
• AI and agentic AI-driven marketing: leveraging personalization, predictive targeting, and autonomous optimization
• Tight alignment with Sales: marketing is accountable to business outcomes, not activity

What Differentiates This Role

• Full-funnel ownership: accountable for pipeline and revenue, not just leads
• Campaign orchestration at scale: connecting global strategy with regional execution
• AI and agentic AI-driven marketing: leveraging personalization, predictive targeting, and autonomous optimization
• Deep alignment with Sales: marketing is accountable to business outcomes, not activity

Why This Role Matters

This role sits at the forefront of growth and transformation. As AI and agentic AI reshape both our products and how marketing operates, this leader will play a critical role in driving market impact while redefining demand generation at scale.

Why Join Us

• Own meaningful business impact: Directly influence pipeline, revenue, and growth for a strategic AI portfolio
• Lead in a category-defining space: Shape how AI and agentic AI are brought to market in a rapidly evolving landscape
• Operate at scale: Drive global programs with the reach and resources of a leading B2B SaaS organization
• Transform how marketing works: Be at the forefront of applying AI and agentic AI to modern marketing execution
• Partner with top talent: Collaborate with world-class teams across Product, Sales, and Marketing
• Grow your leadership footprint: High visibility with senior leadership and clear impact on company strategy

The Opportunity

NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

What You’ll Do

• Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
• Promote research, reports, product launches, and thought leadership across social channels.
• Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
• Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
• Develop programs that encourage employees, partners, and community members to participate in social storytelling.
• Build relationships with CX influencers, and industry communities.
• Monitor social performance and optimize campaigns using social intelligence tools.
• Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
• Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
• Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.

What We’re Looking For

Required

• 4+ years of experience in social media management, ideally in B2B technology or SaaS.
• Proven track record growing engagement, reach, and audience for enterprise technology brands.
• Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
• Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
• Strong editorial and storytelling skills.
• Data-driven mindset and experience analyzing performance metrics.
• Experience working with global marketing teams.

Bonus Points

• Experience marketing AI, CX, contact center, or enterprise cloud technologies.
• Experience supporting major events, product launches, or analyst recognition campaigns.
• Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
• Familiarity with influencer or advocacy programs.
• Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months

• Consistent growth in engagement, reach, and share of voice across social channels.
• A structured global social editorial calendar supporting launches, campaigns, and events.
• Increased thought leadership visibility for NiCE executives and experts.
• Strong social amplification of major events including NiCE World.
• Social reporting focused on business impact and audience quality.

Why Join NiCE

You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

As a Senior Actimize Implementation Engineer, you will be responsible for implementing, configuring, and customizing NICE Actimize solutions, primarily using Actimize, SQL, and related technologies, to meet client requirements. You will assess technical feasibility, configure systems, perform thorough testing, and resolve issues through root cause analysis and sound problem-solving. You will also ensure accurate documentation and effective technical communication. Throughout, you will focus on successful client delivery, efficiency, quality, and continuous improvement in both process and solution outcomes. 

How will you make an impact? 

Analyze the client business model and understand their requirements. 

Support workshops as a functional and technical point of contact to explain Actimize solutions to clients. 

Participate in requirement gathering from clients and support them in aligning Actimize capabilities to business needs. 

Determine technical feasibility by evaluating requirements and proposed solutions. 

Lead implementation efforts end-to-end, owning technical delivery and solution outcomes. 

Configure and customize Actimize solutions using platform capabilities, SQL, and related technologies. 

Enhance existing solutions to match client requirements through configuration, tuning, and optimization. 

Provide insights by collecting, analyzing, and summarizing technical and data-related issues. 

Perform technical troubleshooting, root cause analysis, and implement corrective actions. 

Collaborate with internal teams including R&D, architects, and project managers to drive successful delivery. 

Estimate level of effort, evaluate solution approaches, and provide recommendations to improve implementation processes. 

Apply a sense of urgency, commitment, and focus on priorities to deliver solutions in a timely manner. 

Document and demonstrate solutions by developing clear documentation, configurations, and technical artifacts. 

Have you got what it takes? 

3–6 years’ experience in a consulting, professional services, or implementation-focused role 

Prior NICE Actimize solution experience 

WLF/WLX 

Knowledge of AML, financial crime, or fraud domains (CDD, SAM, WLF/WLX or similar) is a plusStrong SQL skills (MS SQL, Oracle, or similar) 

Experience configuring, implementing, or supporting enterprise software solutions 

Experience working directly with clients or stakeholders in a delivery environment 

Knowledge of AML, financial crime, or fraud domains (CDD, SAM, or similar) is a plus 

Integration experience using APIs, databases, files, or messaging systems is a plus 

Familiarity with ETL tools is a plus 

Basic understanding of Java or similar technologies is a plus 

Operating systems: Windows and Linux 

Excellent communication and problem-solving skills 

Pro-active and team-oriented approach 

BS degree in Computer Science or related field 

Travel required 0 to 10% 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Reporting into: Manager, Professional Services, Actimize   

Role Type: Individual Contributor   

About NICE   

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.   

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.   

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.  

Senior Legal Counsel, Employment Reports to: Americas General Counsel

About the Role

NiCE is looking for a Senior Legal Counsel to join our Americas legal team, focused primarily on employment law. This is a hands-on role where you will serve as the primary legal partner to our HR department, advising on the full range of employment matters across the employee lifecycle. You will manage a complex and varied docket, work closely with HR and business leaders, and collaborate with a broader legal team that genuinely values working together.

What will you do day to day?

• Serve as the go-to legal contact for NiCE's HR department on all employment-related matters, from day-to-day questions to complex legal situations

• Advise HR and business leaders on compliance with applicable federal and state employment laws and regulations, and flag emerging legal developments that may affect the business
• Manage litigation and pre-litigation matters including, but not limited to, ADA accommodation requests, discrimination and harassment claims, wage and hour disputes, and restrictive covenant enforcement
• Evaluate legal exposure across a variety of employment situations and provide clear, practical advice to the business on how to proceed
• Draft, review, and negotiate employment-related agreements and policies as needed
• Partner with outside counsel on matters that require additional support, and manage those relationships effectively

How will you make an impact?

• Independently managing a complex docket with multiple concurrent matters and deadlines

• Providing clear, solutions-oriented counsel to your HR clients on legal, regulatory, and compliance questions, including proactive advice on issues before they escalate
• Working collaboratively with the broader Americas legal team and stepping in to support where needed
• Building strong, trusted relationships with HR and business stakeholders across the organization

Have you got what it takes?

• At least 6 years of employment law experience, either in-house or at a law firm, with meaningful exposure to employment litigation and pre-litigation matters
• Strong working knowledge of federal and state employment laws
• Experience managing a varied caseload or docket with competing priorities
• Excellent written and verbal communication skills, with the ability to explain complex legal issues clearly to non-lawyers
• Strong organizational skills and attention to detail
• The ability to work independently while also being a reliable team player
• International employment law experience is a plus, though not required
• J.D. from an accredited law school and active bar membership in good standing

NICE Actimize is seeking an experienced Product Marketing Manager to join our dynamic Fraud Prevention marketing team. This role requires a self-starter who can independently drive go-to-market initiatives, create sales-ready collateral, and translate complex fraud prevention and payments technology into compelling buyer narratives. The ideal candidate combines deep domain expertise with proven product marketing execution—someone who can work with minimal direction while delivering high-quality, defensible marketing materials that sales teams can immediately deploy. 

Strategic Marketing & Positioning  

• Develop messaging and positioning for fraud prevention and payments solutions that clearly articulate competitive differentiation and buyer value 

• Lead go-to-market strategy development and execution for product launches and campaigns 

• Conduct independent market research and competitive analysis to inform positioning and identify market opportunities 

Content Creation & Sales Enablement 

• Create comprehensive sales collateral including sales decks, battlecards, datasheets, solution brochures, and positioning papers 

• Develop competitive intelligence assets and maintain current awareness of market dynamics 

• Build sales enablement materials that effectively communicate product value and competitive advantages 

• Support sales training initiatives and provide deal-level support as needed 

Cross-Functional Collaboration 

• Partner with Product Management, Field Marketing, and Sales to align priorities and execute integrated campaigns 

• Engage with SMEs to learn about payments and fraud trends and translate technical concepts into customer-focused messaging 

Qualifications: 

• 2-3 years of Product Marketing or Product Management experience in B2B enterprise software, preferably in financial technology, fraud prevention, payments, or financial crime domains 

• Familiarity with fraud prevention, payments (NACHA/ACH, Wire, RTP, P2P), AML, or financial crime, is preferred, or demonstrated ability to rapidly build expertise through independent research 

• Proven track record of independently creating high-quality, sales-ready marketing collateral with minimal revision cycles 

• Strong research and analytical skills with the ability to synthesize complex information into clear, compelling narratives 

• Excellent written communication with demonstrated ability to translate technical concepts for business audiences 

• Self-starter mentality with ability to identify gaps, ask clarifying questions, and drive to completion without constant direction 

NICE Actimize is offering a competitive base salary, commissions and a full benefit package. Benefits include: medical, dental, 401K, vision, Life, STD, LTD, and a Flexible spending account. 

Pricing Strategy Manager

About the Role

NiCE is seeking a highly strategic and commercially driven Pricing Strategy Manager to shape the evolution of our global pricing and monetization strategy, with a strong focus on AI-led offerings and next-generation SaaS business models.

As AI and consumption-based economics redefine enterprise software, pricing has become a core strategic lever. This role will help define how we package, position, and monetize AI capabilities, subscription models, and usage-based services - ensuring alignment with market trends, competitive dynamics, and long-term growth objectives.

This is a high-impact, executive-facing role focused on defining direction.

What You Will Lead

Strategic Pricing & Monetization

• Define global pricing and packaging strategy across the NiCE CXone portfolio
• Architect monetization pricing models for AI capabilities
• Develop scalable frameworks for subscription, hybrid, and value-based pricing

Market & Competitive Strategy

• Benchmark pricing, packaging, and monetization models across global competitors
• Identify strategic differentiation opportunities
• Translate customer and market insights into pricing strategy recommendations

Executive Partnership & Influence

• Partner with global executive stakeholders across Product, Sales, Finance, and Strategy
• Present pricing direction, scenarios, and trade-offs to senior leadership
• Lead strategic discussions on AI monetization, growth acceleration, and commercial positioning
• Provide data-driven recommendations that shape long-term commercial decisions

Financial & Strategic Modeling

• Build advanced revenue and margin simulations to assess pricing scenarios
• Evaluate growth vs. margin trade-offs
• Analyze elasticity, segmentation, and long-term revenue impact

What We’re Looking For

• 6–10+ years of experience in Pricing Strategy, Monetization Strategy, Corporate Strategy, or top-tier consulting
• Experience in SaaS / enterprise software; AI monetization or usage-based pricing experience strongly preferred
• Proven experience defining pricing strategy at a global level
• Strong analytical and financial modeling capabilities
• Experience presenting strategic recommendations to executive leadership
• Deep commercial intuition and structured problem-solving skills. 

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

Pricing Strategy Manager

About the Role

NiCE is seeking a highly strategic and commercially driven Pricing Strategy Manager to shape the evolution of our global pricing and monetization strategy, with a strong focus on AI-led offerings and next-generation SaaS business models.

As AI and consumption-based economics redefine enterprise software, pricing has become a core strategic lever. This role will help define how we package, position, and monetize AI capabilities, subscription models, and usage-based services - ensuring alignment with market trends, competitive dynamics, and long-term growth objectives.

This is a high-impact, executive-facing role focused on defining direction.

What You Will Lead

Strategic Pricing & Monetization

• Define global pricing and packaging strategy across the NiCE CXone portfolio
• Architect monetization pricing models for AI capabilities
• Develop scalable frameworks for subscription, hybrid, and value-based pricing

Market & Competitive Strategy

• Benchmark pricing, packaging, and monetization models across global competitors
• Identify strategic differentiation opportunities
• Translate customer and market insights into pricing strategy recommendations

Executive Partnership & Influence

• Partner with global executive stakeholders across Product, Sales, Finance, and Strategy
• Present pricing direction, scenarios, and trade-offs to senior leadership
• Lead strategic discussions on AI monetization, growth acceleration, and commercial positioning
• Provide data-driven recommendations that shape long-term commercial decisions

Financial & Strategic Modeling

• Build advanced revenue and margin simulations to assess pricing scenarios
• Evaluate growth vs. margin trade-offs
• Analyze elasticity, segmentation, and long-term revenue impact

What We’re Looking For

• 6–10+ years of experience in Pricing Strategy, Monetization Strategy, Corporate Strategy, or top-tier consulting
• Experience in SaaS / enterprise software; AI monetization or usage-based pricing experience strongly preferred
• Proven experience defining pricing strategy at a global level
• Strong analytical and financial modeling capabilities
• Experience presenting strategic recommendations to executive leadership
• Deep commercial intuition and structured problem-solving skills. 

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

This position reports to our clients office in NYC and you'd be required to report to their office 4x a week. You will not be reporting to the NiCE Hoboken, NJ office. 

The Dedicated Support Engineer (DSE) is a technical expert within NICE’s Technical Support organization, responsible for delivering proactive, and reactive support to large enterprise customers. Acting as a trusted advisor and technical liaison, the DSE ensures seamless incident resolution, system stability, and continuous improvement across customer environments.

This role combines deep technical troubleshooting with strategic customer engagement, cross-functional collaboration, and operational excellence. The DSE supports managed services customers with a focus on incident management, change control, compliance, and governance.

Key Responsibilities

1. Incident & Problem Management

• Serve as the primary contact for customer-raised incidents and service disruptions.
• Perform advanced troubleshooting across platforms including NICE, Avaya, Microsoft Teams, and more.
• Escalate complex issues to higher tier/vendors and drive resolution to closure.
• Conduct Root Cause Analysis (RCA) for recurring issues and share insights with stakeholders.
• Ensure all incidents are resolved within agreed SLAs and maintain high CSAT.

2. Change & Release Management

• Plan, test, and implement approved changes such as patches, upgrades, and configuration updates.
• Participate in CAB meetings, presenting impact and risk assessments.
• Ensure rollback strategies are documented and ready for critical changes.
• Maintain detailed documentation and implementation guides.

3. Monitoring & Preventive Maintenance

• Monitor system health and NICE monitoring.
• Conduct regular health checks and share proactive reports with customers.
• Identify performance bottlenecks and initiate preventive actions.
• Validate backup integrity, disaster recovery readiness, and patch compliance.

4. General Provisioning & Access Requests

• Provisioning of new user/agent IDs in recording platforms.
• Assigning/adjusting recording profiles (voice, chat, screen).
• Provisioning access roles (e.g., Compliance Officer, Supervisor, Playback user).
• Profile setup for compliance/legal teams.

5. Compliance & Audit Support

• Ensure recording systems (voice/chat/video) meet regulatory and business compliance standards.
• Provide audit artifacts such as ticket logs, configuration snapshots, uptime reports, and RCA documentation.
• Support internal and external audits with evidence of control adherence.

6. Customer & Stakeholder Management

• Build strong relationships with customer stakeholders to align support with business priorities.
• Participate in governance calls, providing updates on incidents, SLAs, and satisfaction metrics.
• Handle escalations with professionalism and clarity, fostering trust and confidence.
• Collaborate with cross-functional teams including infrastructure, network, Microsoft, and security.

7. Knowledge & Documentation

• Maintain and update SOPs, knowledge bases, and troubleshooting guides.
• Mentor backup engineers and onboard new team members to ensure knowledge continuity.
• Drive continuous improvement through automation and simplification of recurring tasks.

8. Project Support

• Support migration and upgrade projects such as NICE product deployments, and Teams recording transitions.
• Assist in solution validation, testing, and customer acceptance.
• Contribute to design documentation and participate in technical reviews.

9. Reporting & Governance

• Prepare and present reports on uptime, incident trends, SLA adherence, and ticket analytics.
• Highlight risks and recurring issues, proposing long-term solutions.
• Provide visibility into resource utilization and operational performance.

Qualifications & Skills

• Bachelor's degree in a technology-related field or equivalent experience.
• ITIL Foundation (for SRF/support process adherence), Microsoft certifications (MS Teams, Azure Fundamentals/Administrator), Basic Networking (CCNA-level or equivalent).
• Familiarity with CTI integration (Avaya AES, Cisco CTI).
• Ticketing systems (ServiceNow, Remedy, ITSM tools).
• Log analysis (application logs, Windows Event Viewer, SIP traces).
• RCA documentation and preventive action planning.
• Basic SQL queries for DB (Oracle/SQL Server).
• Understanding of DB health monitoring and backup status.
• Windows Server administration (user permissions, patching, IIS), Active Directory integration with NICE, Virtualization platforms (VMware/Hyper-V).
• Microsoft Teams compliance recording enablement & troubleshooting.
• SIP call flows related to recording.

Soft Skills / Service Orientation

• Strong customer communication (handling compliance & audit queries).
• Ability to document SOPs and knowledge base articles.
• Team collaboration and escalation management.
• Proactive monitoring and preventive issue identification.

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

NiCE is looking for a high-performing, high energy, self-driven, creative Senior Campaign Marketing Manager to deliver complex, multi-channel campaigns to drive awareness, consideration, purchase and expanded adoption of the NiCE CX AI solutions.  Reporting to the Sr. Director of Growth Marketing, you'll join a group of highly collaborative marketers and take the lead in the cross-functional orchestration of the marketing campaigns that drive quality outcomes for the business.   ​

As a Sr Campaign Marketing Manager, a Typical Day Might Include the Following:

• Drive the strategic development and execution of integrated marketing campaigns, including but not limited to top of funnel demand generation campaigns, media buying, webinars, nurture emails, etc.
• Work with key stakeholders on campaign GTM strategy, and manage regular check ins, program calibration and 4-quarter out planning.
• Drive and implement new approaches to campaign content, understanding the buyers journey, ensuring full funnel mapping to guide prospects and customers through the experience
• Manage planning, development and timely execution of campaign plans with multiple owners across, product marketing, design, corporate communications and marketing operations.
• Create robust Campaign briefs that communicate the purpose and goals, drive the implementation through project plans and inspire great outcomes.
• Manage logistics, budgeting, scheduling elements as related to campaigns
• Manage lead acquisition, nurture and follow-up; collaborate with sales to ensure strong follow-through on sourced leads.
• Track program results, measure program success, and report metrics to key stakeholders and sales teams. Recommend improvements based on results.
• Take a data-driven approach to customizing marketing assets and developing initiatives that align with the customer journey, sales buying stages, and support segment-specific needs.

To Land This Gig You'll Need:

• ​Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or related field (or equivalent work experience) is required.​
• Minimum 7+ years experience in B2B Marketing, preferably in a high-growth marketing role. Strong background in campaign development and marketing program execution required.
• Enterprise AI product experience and awareness, communication (verbal and written) and presentation skills
• Exceptional writing skills, capable of conveying complex ideas in a clear and concise manner.
• Passion for innovation and a willingness to explore new methodologies, unfazed by ambiguity.
• Ability to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders (sales, executives,
• Excellent written and oral communication skills required – and importantly, proactively and clearly communicate expectations and deadlines clearly to internal audiences.
• Comfortable working with Sales teams, cross-functional Marketing teams, Executives, and Customers.
• Ability to execute programs on time, on budget, and with existing resources.
• Collaborative in nature and desire to work as a team.
• An acute understanding of the impact of design and copywriting, and an exceptional ability to identify good design and copy.
• Candidates with SaaS business experience, high-growth software and/or AI-related enterprise solution experience have an advantage.
• Strong copywriting skills will give you an advantage.

Bonus Experience:

• Experience in hi-tech, CX industry or AI-related enterprise software experience
• SaaS experience
• Experience with Salesforce.com, Power BI, and/or Marketo​

So what is the role all about?

The Director of Revenue will lead global revenue recognition and strategy across a diversified portfolio, including SaaS (subscription and usage-based models), professional services, and perpetual license sales. This role will ensure compliance with ASC 606, drive accurate revenue recognition and forecasting, oversee SSP establishment, and partner cross-functionally to enable scalable, predictable, and profitable growth. This is an accounting-rooted role with strong collaboration across business finance, sales and legal functions. The Director will manage a global team across multiple regions, ensuring operational consistency and strategic alignment.

How will you make an impact?

• Ensure accurate and timely revenue recognition in accordance with US GAAP ASC 606.
• Manage the review and interpretation of complex, multi-element arrangements, including SaaS, perpetual licenses, services, and bundled offerings.
• Establish and maintain SSP (Standalone Selling Price) frameworks for all performance obligations.
• Partner with Sales, Legal, and Business Finance to review and structure non-standard deals and contract terms.
• Collaborate with IT and system owners to ensure revenue recognition system CRM, billing, and ERP systems support compliant revenue recognition.
• Design and implement scalable processes, controls, and systems to support global revenue recognition.
• Own and improve revenue-related KPIs, dashboards, and reporting frameworks for executive visibility
• Provide technical accounting guidance for new complex deals, new business models, and international expansion
• Support business finance teams in revenue forecasting, scenario modeling, and analysis to ensure predictability and transparency.
• Own and enhance all SOX controls related to revenue, ensuring effective design, documentation, and operation of revenue-related processes.
• Partner with Internal Audit and external auditors to support SOX testing, walkthroughs, and annual audit requirements.
• Continuously assess and improve the revenue close process, identifying automation and control improvement opportunities.
• Lead the monthly, quarterly, and annual revenue close process, ensuring completeness and accuracy of revenue accounting entries, reconciliations, and disclosures.
• Prepare and review revenue-related schedules and footnote disclosures for external financial reporting.
• Serve as the primary point of contact for external auditors on all revenue-related matters.
• Partner with the Controllership team to support financial reporting, consolidation, and variance analysis.
• Drive process standardization and consistency across all regions and entities.
• Lead and mentor a global revenue team located across multiple time zones.
• Provide technical training and mentorship to team members on ASC 606, SOX, and evolving business models.
• Foster strong cross-functional collaboration with Accounting, Business Finance, Sales and Legal.
• Present revenue analysis, forecasts, and strategic insights to executive leadership and the board.
• Champion continuous process improvement and standardization across global teams.

Have you got what it takes?

• Bachelor’s degree in Accounting, Finance, Business, or related field (CPA or MBA preferred).
• 8+ years of progressive experience in revenue accounting, revenue operations, or finance within a SaaS or software company.
• At least 5+ years in a leadership role managing global, multi-location teams.
• Deep understanding of ASC 606, revenue recognition for SaaS and perpetual license models, and SSP methodologies.
• Experience reviewing and structuring complex contracts and supporting deal desk processes.
• Proven ability to scale and improve global revenue processes in a high-growth tech environment.
• Proficiency with systems such as Workday, Zuora, Revpro and BI tools.
• Exceptional communication and stakeholder management skills; confident presenting to executives and auditors.

You will have an advantage if you also have:

• Strategic and detail-oriented with strong technical accounting expertise and commercial acumen.
• Data-driven and comfortable working with large volumes of information to drive insight and decision-making.
• Comfortable working across time zones and cultures with strong global business perspective.
• Proactive problem-solver who thrives in a fast-paced, dynamic environment.
• Strong leadership and mentoring capabilities with a passion for operational excellence.

What’s in it for you? 

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to raise the bar constantly, you may be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID:  8898
Reporting into: Director, Corporate Controller 
Role Type: Director 

Senior Legal Counsel, Employment Reports to: Americas General Counsel

About the Role

NiCE is looking for a Senior Legal Counsel to join our Americas legal team, focused primarily on employment law. This is a hands-on role where you will serve as the primary legal partner to our HR department, advising on the full range of employment matters across the employee lifecycle. You will manage a complex and varied docket, work closely with HR and business leaders, and collaborate with a broader legal team that genuinely values working together.

What will you do day to day?

• Serve as the go-to legal contact for NiCE's HR department on all employment-related matters, from day-to-day questions to complex legal situations

• Advise HR and business leaders on compliance with applicable federal and state employment laws and regulations, and flag emerging legal developments that may affect the business
• Manage litigation and pre-litigation matters including, but not limited to, ADA accommodation requests, discrimination and harassment claims, wage and hour disputes, and restrictive covenant enforcement
• Evaluate legal exposure across a variety of employment situations and provide clear, practical advice to the business on how to proceed
• Draft, review, and negotiate employment-related agreements and policies as needed
• Partner with outside counsel on matters that require additional support, and manage those relationships effectively

How will you make an impact?

• Independently managing a complex docket with multiple concurrent matters and deadlines

• Providing clear, solutions-oriented counsel to your HR clients on legal, regulatory, and compliance questions, including proactive advice on issues before they escalate
• Working collaboratively with the broader Americas legal team and stepping in to support where needed
• Building strong, trusted relationships with HR and business stakeholders across the organization

Have you got what it takes?

• At least 6 years of employment law experience, either in-house or at a law firm, with meaningful exposure to employment litigation and pre-litigation matters
• Strong working knowledge of federal and state employment laws
• Experience managing a varied caseload or docket with competing priorities
• Excellent written and verbal communication skills, with the ability to explain complex legal issues clearly to non-lawyers
• Strong organizational skills and attention to detail
• The ability to work independently while also being a reliable team player
• International employment law experience is a plus, though not required
• J.D. from an accredited law school and active bar membership in good standing

So, what’s the role all about?

 The Director, Strategic Global Partner Projects is a senior strategic leader responsible for driving global, cross functional transformation initiatives that elevate the performance and long term evolution of the Partners Organization.

This role leads both foundational operational programs and future state partner strategy development, ensuring cohesive planning, scalable processes, and alignment across all regions. Serving as a key advisor to the Chief Partners Officer, this leader orchestrates global initiatives that enable a unified partner ecosystem and accelerate business outcomes worldwide.

How will you make an impact

Global Strategic Planning & Transformation

• Lead the creation and ongoing evolution of the global partner strategy, including multi‑year planning, ecosystem design, and organizational growth priorities.
• Convert strategic directives from the Chief Partners Officer into global operational roadmaps with clear milestones, KPIs, and success measures.
• Align with regional partner leaders to ensure the strategy is globally consistent while meeting localized needs.

Cross‑Regional, Cross‑Functional Project Leadership

• Own a global portfolio of enterprise-level, transformational initiatives, ensuring strong alignment across Product, Sales, Finance, Operations, Marketing, Customer Success, and Regional Partner organizations.
• Manage global project design, governance, rollout, adoption, and performance tracking.
• Drive consistency and scalability across regions by establishing shared frameworks, tools, and processes.

Executive Partnering & Global Stakeholder Management

• Serve as a trusted advisor to the Chief Partners Officer with insights, risk mitigation guidance, and recommendations.
• Develop executive materials including narratives, global business reviews, transformation updates, and partner ecosystem communications.
• Build strong, trust-based relationships with global and regional leaders to ensure alignment and accelerate decision-making.

Global Change Management & Organizational Enablement

• Lead enterprise-wide change management to ensure regions successfully adopt new partner models, processes, and tools.
• Support global enablement by identifying capability gaps, creating clarity, and improving collaboration across partner teams.
• Drive cultural alignment and communication across geographically dispersed teams.

Have you got what it takes?

• 10+ years in global strategy, business operations, program management, consulting, or partner/channel leadership.
• Demonstrated success leading large‑scale, global transformation programs in complex or matrixed environments.
• Ability to create structure out of ambiguity and lead teams through global change.
• Exceptional communication skills, with experience influencing senior level leadership,.
• Strong stakeholder management skills across multiple regions, cultures, and business functions.

You will have an advantage if you also have:

• Experience in a global technology or SaaS organization.
• Deep knowledge of global partner ecosystems or channel/alliances strategy.
• MBA or equivalent strategic/business education.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

So, what’s the role all about?

We are seeking a highly skilled Procurement Specialist with expertise in sourcing, negotiating, and managing contracts for marketing, services and facilities related activities. The ideal candidate will have a strong understanding of procurement strategies, supplier management, and cost-effective purchasing practices to support the organization's operational needs.

How will you make an impact?

• Manage the procurement lifecycle from requisition to delivery, ensuring timely and efficient procurement of marketing, services and facilities-related goods and services.
• Collaborate with internal stakeholders to understand their requirements and provide procurement support, including sourcing, purchase order management, and vendor performance evaluation.
• Maintain accurate records of procurement activities, contracts, and supplier/vendor information, ensuring compliance with company policies and regulations.
• Identify and evaluate potential suppliers/vendors, conduct due diligence, and negotiate contracts and agreements to ensure favorable terms and conditions.
• Develop and implement procurement strategies for marketing, services and facilities aligning with organizational goals and budgetary requirements.
• Monitor market trends, industry developments, and supplier performance to optimize procurement processes and identify cost-saving opportunities.
• Work closely with the legal team to review contracts, mitigate risks, and ensure contractual compliance and adherence to legal standards.
• Conduct regular supplier/vendor assessments, performance reviews, and resolve any issues or disputes that may arise during the procurement process.
• Collaborate with cross-functional teams to streamline processes, improve efficiency, and support continuous improvement initiatives within the procurement function.
• Stay updated on industry best practices, regulations, and innovations in procurement to enhance the organization's procurement capabilities.

Have you got what it takes?

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field. Master's degree or professional certifications (e.g., CSCP, CPSM) are a plus.
• 3+ years work experience in procurement or purchasing roles, specifically in sourcing marketing, services and facilities-related activities.
• Strong negotiation skills with the ability to build and maintain relationships with suppliers/vendors.
• In-depth knowledge of procurement processes, RPQ/RFP, contract management, and supplier/vendor evaluation methodologies.
• Proficiency in using Microsoft Office tools
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work independently, prioritize tasks, and handle multiple projects simultaneously in a fast paced environment
• Familiarity with regulatory requirements and compliance standards related to procurement activities.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Senior Legal Counsel, Employment Reports to: Americas General Counsel

About the Role

NiCE is looking for a Senior Legal Counsel to join our Americas legal team, focused primarily on employment law. This is a hands-on role where you will serve as the primary legal partner to our HR department, advising on the full range of employment matters across the employee lifecycle. You will manage a complex and varied docket, work closely with HR and business leaders, and collaborate with a broader legal team that genuinely values working together.

What will you do day to day?

• Serve as the go-to legal contact for NiCE's HR department on all employment-related matters, from day-to-day questions to complex legal situations

• Advise HR and business leaders on compliance with applicable federal and state employment laws and regulations, and flag emerging legal developments that may affect the business
• Manage litigation and pre-litigation matters including, but not limited to, ADA accommodation requests, discrimination and harassment claims, wage and hour disputes, and restrictive covenant enforcement
• Evaluate legal exposure across a variety of employment situations and provide clear, practical advice to the business on how to proceed
• Draft, review, and negotiate employment-related agreements and policies as needed
• Partner with outside counsel on matters that require additional support, and manage those relationships effectively

How will you make an impact?

• Independently managing a complex docket with multiple concurrent matters and deadlines

• Providing clear, solutions-oriented counsel to your HR clients on legal, regulatory, and compliance questions, including proactive advice on issues before they escalate
• Working collaboratively with the broader Americas legal team and stepping in to support where needed
• Building strong, trusted relationships with HR and business stakeholders across the organization

Have you got what it takes?

• At least 6 years of employment law experience, either in-house or at a law firm, with meaningful exposure to employment litigation and pre-litigation matters
• Strong working knowledge of federal and state employment laws
• Experience managing a varied caseload or docket with competing priorities
• Excellent written and verbal communication skills, with the ability to explain complex legal issues clearly to non-lawyers
• Strong organizational skills and attention to detail
• The ability to work independently while also being a reliable team player
• International employment law experience is a plus, though not required
• J.D. from an accredited law school and active bar membership in good standing

The Global Manager, IT Employee Services leads NiCE’s worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Impact Areas

Operational Excellence & Proactive Strategy

• Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business.
• Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones.
• Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.
• Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement.

Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce.Professional Team Development

• High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.
• Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences.
• Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding.

Innovation & Digital Transformation

• Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.
• Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms.
• Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value.
• Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Requirements

• Bachelor’s degree in information technology or a related field preferred.
• 8–12+ years of experience in IT Support or IT Operations, including 4–6+ years leading global or multi‑site teams.
• Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.
• Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models.
• Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remdiation workflows to elevate the employee support experience.
• Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.
• Exceptional communication, leadership, and stakeholder management skills.

Preferred Qualifications

• Experience managing follow the sun operations and supporting distributed global teams.
• Proven success developing or scaling executive level/VIP support programs.
• Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency.

Receptionist – Hoboken

How Will You Make an Impact?

As the Receptionist, you will be the first point of contact for employees, clients, and visitors, ensuring smooth day-to-day operations in the Hoboken office. Your responsibilities will include:

• Front Desk & Visitor Management:
• Maintain the reception area and all common areas in a clean and tidy manner
• Answering and directing calls professionally.

• Monitor and manage visitor access to the premises, ensuring all guests are properly signed in and out
• Ensure office security by following safety procedures and controlling access via the reception desk.

• Meeting Room & Event Coordination:
• Booking and monitoring internal and client meeting rooms.
• Prepare the Conference Room/Training Room/Cafeteria/Meeting areas in the layout requested for internal and external meetings.

• Ensure drinks and snacks are laid out for meetings when requested, and food deliveries are set out on arrival.

• Assisting with office events and social committee activities.
• Mail & Courier Services:
• Handling incoming mail distribution.
• Arranging daily couriers to internal and international shipments via DHL.
• Office & Facilities Support:
• Managing Cleaning Operatives and ensuring completion of daily checklists.
• Ordering of all office supplies, snacks, beverages within budget, plus invoicing.  
• Logging and tracking facilities-related expenses and admin spreadsheets.
• Raising and tracking internal purchase orders (POs).
• Logging helpdesk tickets for maintenance requests (e.g., air conditioning, doors, lifts).
• Administrative & Team Support:

• New Hires onboarding: prepare desk, badge, liaise with IT to place necessary equipment / accessories, walkthrough of the office.

• Assisting the Hoboken Office Manager with leaver equipment returns.
• Supporting the Facilities Manager with various tasks as needed.
• Assisting departments with administrative tasks upon Office Manager approval.

Kitchen & Snack Area Support (When Porter is Unavailable):

• Monitor and restock office snacks, beverages, and kitchen supplies as needed
• Ensure coffee machines, kettles, and other kitchen equipment are clean, functional, and well-stocked with necessary supplies (e.g., coffee pods, filters, sugar, creamer)
• Report any maintenance issues with kitchen appliances to the appropriate department
• Maintain cleanliness and organization of the kitchen and pantry areas
• Coordinate with vendors or office management for replenishment of supplies

Have You Got What It Takes?

We are looking for a dynamic, highly organized professional who thrives in a fast-paced corporate environment. The ideal candidate will have:

• Corporate Reception Experience: Previous experience in a front-of-house role within a corporate setting.
• Strong Interpersonal Skills: A friendly, open, and approachable manner with excellent communication skills. Ability to handle sensitive information with discretion.
•  
• Technical Proficiency: Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Professionalism & Initiative: A polished appearance, professional attitude, and the ability to remain proactive and resourceful in problem-solving.
• Organizational Skills: The ability to multitask, prioritize effectively, and work well under pressure.
• Team Spirit: A collaborative mindset with a “can-do” attitude and willingness to support colleagues.
• Flexibility & Business Awareness: An understanding of company objectives and the ability to adapt as needed.

Join us and play a key role in ensuring the seamless operation of our Hoboken office!

Senior Legal Counsel, Employment Reports to: Americas General Counsel

About the Role

NiCE is looking for a Senior Legal Counsel to join our Americas legal team, focused primarily on employment law. This is a hands-on role where you will serve as the primary legal partner to our HR department, advising on the full range of employment matters across the employee lifecycle. You will manage a complex and varied docket, work closely with HR and business leaders, and collaborate with a broader legal team that genuinely values working together.

What will you do day to day?

• Serve as the go-to legal contact for NiCE's HR department on all employment-related matters, from day-to-day questions to complex legal situations

• Advise HR and business leaders on compliance with applicable federal and state employment laws and regulations, and flag emerging legal developments that may affect the business
• Manage litigation and pre-litigation matters including, but not limited to, ADA accommodation requests, discrimination and harassment claims, wage and hour disputes, and restrictive covenant enforcement
• Evaluate legal exposure across a variety of employment situations and provide clear, practical advice to the business on how to proceed
• Draft, review, and negotiate employment-related agreements and policies as needed
• Partner with outside counsel on matters that require additional support, and manage those relationships effectively

How will you make an impact?

• Independently managing a complex docket with multiple concurrent matters and deadlines

• Providing clear, solutions-oriented counsel to your HR clients on legal, regulatory, and compliance questions, including proactive advice on issues before they escalate
• Working collaboratively with the broader Americas legal team and stepping in to support where needed
• Building strong, trusted relationships with HR and business stakeholders across the organization

Have you got what it takes?

• At least 6 years of employment law experience, either in-house or at a law firm, with meaningful exposure to employment litigation and pre-litigation matters
• Strong working knowledge of federal and state employment laws
• Experience managing a varied caseload or docket with competing priorities
• Excellent written and verbal communication skills, with the ability to explain complex legal issues clearly to non-lawyers
• Strong organizational skills and attention to detail
• The ability to work independently while also being a reliable team player
• International employment law experience is a plus, though not required
• J.D. from an accredited law school and active bar membership in good standing

Pricing Strategy Manager

About the Role

NiCE is seeking a highly strategic and commercially driven Pricing Strategy Manager to shape the evolution of our global pricing and monetization strategy, with a strong focus on AI-led offerings and next-generation SaaS business models.

As AI and consumption-based economics redefine enterprise software, pricing has become a core strategic lever. This role will help define how we package, position, and monetize AI capabilities, subscription models, and usage-based services - ensuring alignment with market trends, competitive dynamics, and long-term growth objectives.

This is a high-impact, executive-facing role focused on defining direction.

What You Will Lead

Strategic Pricing & Monetization

• Define global pricing and packaging strategy across the NiCE CXone portfolio
• Architect monetization pricing models for AI capabilities
• Develop scalable frameworks for subscription, hybrid, and value-based pricing

Market & Competitive Strategy

• Benchmark pricing, packaging, and monetization models across global competitors
• Identify strategic differentiation opportunities
• Translate customer and market insights into pricing strategy recommendations

Executive Partnership & Influence

• Partner with global executive stakeholders across Product, Sales, Finance, and Strategy
• Present pricing direction, scenarios, and trade-offs to senior leadership
• Lead strategic discussions on AI monetization, growth acceleration, and commercial positioning
• Provide data-driven recommendations that shape long-term commercial decisions

Financial & Strategic Modeling

• Build advanced revenue and margin simulations to assess pricing scenarios
• Evaluate growth vs. margin trade-offs
• Analyze elasticity, segmentation, and long-term revenue impact

What We’re Looking For

• 6–10+ years of experience in Pricing Strategy, Monetization Strategy, Corporate Strategy, or top-tier consulting
• Experience in SaaS / enterprise software; AI monetization or usage-based pricing experience strongly preferred
• Proven experience defining pricing strategy at a global level
• Strong analytical and financial modeling capabilities
• Experience presenting strategic recommendations to executive leadership
• Deep commercial intuition and structured problem-solving skills. 

Pricing Strategy Manager

About the Role

NiCE is seeking a highly strategic and commercially driven Pricing Strategy Manager to shape the evolution of our global pricing and monetization strategy, with a strong focus on AI-led offerings and next-generation SaaS business models.

As AI and consumption-based economics redefine enterprise software, pricing has become a core strategic lever. This role will help define how we package, position, and monetize AI capabilities, subscription models, and usage-based services - ensuring alignment with market trends, competitive dynamics, and long-term growth objectives.

This is a high-impact, executive-facing role focused on defining direction.

What You Will Lead

Strategic Pricing & Monetization

• Define global pricing and packaging strategy across the NiCE CXone portfolio
• Architect monetization pricing models for AI capabilities
• Develop scalable frameworks for subscription, hybrid, and value-based pricing

Market & Competitive Strategy

• Benchmark pricing, packaging, and monetization models across global competitors
• Identify strategic differentiation opportunities
• Translate customer and market insights into pricing strategy recommendations

Executive Partnership & Influence

• Partner with global executive stakeholders across Product, Sales, Finance, and Strategy
• Present pricing direction, scenarios, and trade-offs to senior leadership
• Lead strategic discussions on AI monetization, growth acceleration, and commercial positioning
• Provide data-driven recommendations that shape long-term commercial decisions

Financial & Strategic Modeling

• Build advanced revenue and margin simulations to assess pricing scenarios
• Evaluate growth vs. margin trade-offs
• Analyze elasticity, segmentation, and long-term revenue impact

What We’re Looking For

• 6–10+ years of experience in Pricing Strategy, Monetization Strategy, Corporate Strategy, or top-tier consulting
• Experience in SaaS / enterprise software; AI monetization or usage-based pricing experience strongly preferred
• Proven experience defining pricing strategy at a global level
• Strong analytical and financial modeling capabilities
• Experience presenting strategic recommendations to executive leadership
• Deep commercial intuition and structured problem-solving skills.