So, what’s the role all about?

The Account Executive is responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions. This position is required to increase revenue streams within Retail, Travel, and Hospitality contact centers.

How will you make an impact?

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. 
• Coordinate and lead all sales activities to achieve business goals. 
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. 
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. 
• Develop and maintain high-level relations with ‘C’levels. 
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Have you got what it takes?

• 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
• Minimum of 1-2 years selling AI Software Solutions
• Strong understanding of AI technology & its applications
• Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge selling a full suite of SaaS products. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisite ID: 10765

Reporting into: RVP of Sales
Role Type: Individual Contributor

So, what’s the role all about?

A NiCE Transformation Consultant will engage directly with C-suite and senior leadership teams at client organizations to define and lead enterprise-wide AI and agentic transformation programs. You will work across multiple domains, functions, and industry verticals, moving fluidly between strategy and execution: diagnosing issues, framing decisions, aligning stakeholders, and driving ideas through to measurable outcomes. This is not a narrowly specialized role. You are expected to be broad, adaptable, and able to engage across a wide range of transformation topics with strong judgment and genuine executive readiness.

How will you make an impact?  

• Engage at C-level to build executive conviction around AI-led and agentic transformation as a strategic imperative, not a technology project
• Define enterprise-wide AI transformation roadmaps that connect agentic automation strategy to board-level outcomes including revenue growth, cost efficiency, and competitive differentiation
• Structure ambiguous business challenges into clear problem statements, workstreams, hypotheses, and recommendations that senior leaders can act on
• Assess how AI, automation, and agentic capabilities can reshape organizational processes, service models, decisioning, and customer engagement across each client's specific context
• Architect the shift from traditional interaction management to fully orchestrated, AI-agentic workflows spanning front and back office
• Lead cloud migration strategy from on-premises contact center environments to NiCE CXone, mapping routing logic, agent states, reporting, and terminology
• Design and execute change management programs focused on people, process, technology, and organizational structure at enterprise scale
• Develop business cases, transformation roadmaps, and executive-level materials that support high-stakes decision-making
• Facilitate executive alignment workshops, stakeholder interviews, and leadership discussions to gather input, challenge assumptions, and drive alignment
• Translate strategic goals into execution plans with clear milestones, owners, dependencies, and success metrics
• Identify risks, interdependencies, and barriers to execution and recommend actions to improve delivery and adoption
• Contribute to NiCE's consulting IP, executive briefing materials, AI transformation playbooks, and vertical-specific accelerators

Transformation Domains

• AI strategy and agentic transformation: defining the enterprise vision for human-AI orchestration at scale
• CX strategy and customer journey redesign across digital, voice, and async channels
• Agentic AI deployment from automating routine customer intent to full end-to-end fulfillment without human intervention
• Workforce augmentation: equipping employees with real-time AI intelligence to elevate performance and decision-making
• Cloud transformation and on-premises to CXone migration strategy and execution
• Operating model redesign, front and back office convergence, and workflow orchestration
• Interaction analytics and real-time intelligence deployment

Have you got what it takes?

• 5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory, with a proven track record of engaging and influencing at C-suite level
• Demonstrable experience shaping AI or digital transformation programs at the executive level, including building business cases that secure senior sponsorship and budget commitment
• Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture
• Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context
• Strong analytical and structured problem-solving skills, with the ability to break down complex issues into clear, actionable recommendations
• Strong executive communication and presentation skills, including the ability to develop compelling materials for board and C-suite audiences
• Ability to work across multiple functions, industries, and business environments with speed and credibility
• Proficiency in change management frameworks (Prosci, ADKAR, or equivalent) and the ability to operationalize them at enterprise scale
• Comfortable balancing strategic thinking with hands-on execution support in fast-moving, high-expectation environments

Preferred Qualifications

• Bachelor's degree or advanced degree in a relevant discipline (MBA or equivalent preferred)
• Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience
• Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms
• Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies
• Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture
• Prior experience as a practitioner inside a contact center, CX operations, or digital transformation function, not solely in an advisory capacity

Success Metrics

• Rapidly understands new client challenges and frames them in a structured, decision-oriented way that earns immediate credibility with senior leaders
• Engages confidently at the C-suite level and helps shape top-down AI transformation agendas with clarity and commercial rigor
• Identifies where AI and agentic capabilities can create meaningful, measurable business value across operations, service, and customer engagement
• Brings clarity and forward momentum to transformation efforts involving multiple stakeholders and competing priorities
• Develops recommendations that are analytically sound, strategically relevant, and practical to implement
• Earns trust quickly through quality of thinking, strong communication, and disciplined execution
• Delivers not just analysis, but real progress against clients' most critical transformation objectives

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10587
Reporting into: VP of Sales
Role Type: Individual Contributor

So, what’s the role all about?

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that build scalable systems, reporting infrastructure, and governance frameworks empowering leadership to make informed, data-driven decisions. Sitting at the intersection of revenue performance, analytics, and operational execution, this role translates complex data into clear, actionable insights that strengthen organizational alignment and improve performance outcomes.

This position serves as a strategic program partner to Sales, CX, and executive leadership — ensuring visibility into KPIs, driving program execution, and implementing improvements that streamline processes, reduce friction, and accelerate growth across the business.

How will you make an impact?  

Program Delivery & Reporting Systems

• Lead the design, maintenance, and continuous optimization of executive-ready dashboards, reports, and performance summaries across Excel, Power BI, and CRM data sources.
• Build and scale automated reporting systems that consolidate data for sales and CX leadership, reducing manual processes and improving reporting accuracy.
• Establish and manage structured reporting cadences supporting weekly, monthly, and quarterly business reviews.
• Develop centralized documentation, templates, workflows, and governance that improve reporting consistency across teams.

KPI Governance & Performance Management

• Define and maintain KPI frameworks that ensure alignment across Sales, CX, and Executive teams.
• Drive metric accuracy, consistency, and clarity across Salesforce dashboards, financial data, and operational reporting.
• Partner with Revenue and CX leadership to support forecasting, MRR/ARR analysis, and pipeline visibility.
• Manage program-level performance tracking systems that highlight risks, opportunities, and execution gaps.

Data-Driven Program Analysis

• Conduct deep-dive analysis into revenue, customer, and operational trends to surface insights used in leadership planning and decision-making.
• Deliver concise, executive-level summaries that translate complex datasets into clear, actionable recommendations that drive program direction.
• Support strategic planning discussions with data modeling, scenario analysis, and performance insights.
• Identify patterns or gaps in CRM usage and recommend improvements to enhance data quality and reporting integrity.

Cross-Functional Program Coordination

• Serve as the central coordination point for programs spanning Sales, CX, Operations, Enablement, and Executive stakeholders.
• Create and manage structured workflows, intake processes, and operational templates that improve cross-team program execution.
• Support program-focused meetings, including agenda planning, facilitation support, action tracking, and follow-up execution.
• Identify bottlenecks across teams and drive system or process solutions to improve execution, communication, and accountability.

Process Improvement & Program Scalability

• Evaluate existing workflows and design program improvements that reduce friction and increase transparency.
• Implement automation, templates, AI-driven tools, and standardized processes to create operational scale.
• Lead initiatives that improve performance visibility, streamline data sources, and enhance organizational readiness for leadership reviews.
• Partner with system owners and cross-functional teams to improve Salesforce usability, reporting structures, and data integrity.

Have you got what it takes?

• Program & Project Management (planning, governance, execution, risk management)
• Revenue & Forecasting Analysis (MRR/ARR frameworks, pipeline visibility)
• KPI Design, Governance & Leadership Reporting
• Salesforce Reporting, Data Quality & Dashboard Insights
• Advanced Excel & Power BI
• Process Documentation, Workflow Design & Automation
• Executive Communication & Presentation Development
• Cross-Functional Stakeholder Management & Alignment
• AI-Driven Productivity & Reporting Enhancements

Role Impact

• Programs are delivered on time and in scope, with clear structure and strong cross-team alignment.
• Leadership has consistent, accurate visibility into operational, sales, and revenue performance.
• Decision-making quality improves through centralized data, elevated insights, and streamlined executive reporting.
• Organizational scale increases through process standardization, automation, and workflow optimization.
• Cross-functional execution becomes more predictable, efficient, and accountable.

Preferred Qualifications

• Experience in Program or Project Management within SaaS, GTM, or operational environments.
• Strong analytical background with the ability to translate complex data into leadership-ready insights.
• Experience partnering closely with senior leadership in a fast-moving environment.
• Demonstrated ability to streamline processes, deliver programs, and build scalable frameworks.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10586
Reporting into: VP of Sales
Role Type: Individual Contributor

So, what’s the role all about?

As a NiCE AI Data Specialist you are responsible for supporting and driving the use of AI tool sets to define, develop, manage, and improve NiCE Enlighten AI’s data solutions.  In this capacity, you will act as an Interaction Analytics data expert who understands key data development and the impact of downstream cases and value to be derived from having data generated from unstructured interactions.  You will partner closely with the Customer Engagement Analytics (CEA) Research, Product and Services teams blending your data expertise with best-in-class technology advancements and client insights to accomplish the team’s objectives.  

AI Data Specialists are experts in the value and insights from structured data derived from unstructured Customer Experience (CX) interactions.  It’s that expertise, along with technical fluency that allow the Enlighten AI data team to build scalable out of the box data structures that dive operational and measurable outcomes.  The range of responsibility include the development of the underlying data structures, along with the ability to understand new and evolving client requests for improvement and the ability to incorporate those needs into a successful build and execution plan for your domain expertise.

The ideal candidate is intellectually inquisitive, with strong communication, organization, analytical and technical capabilities.  As a self-starter, they are not afraid to roll up their sleeves to learn and validate evolving toolsets while maintaining focus on what success looks like with our ultimate goals for data solutions.  As they gain and maintain system and data expertise, the roll will continue to open up for direct client interactions, feedback capture and build plans.

How will you make an impact?  

• Serve as the (team) focal point for the development of pre-defined data structures for automated analysis of large sets of CX interactions across all channels (audio, chat, email, social, etc.)
• Support validations of completed and evolving data structures to ensure high standards for precision and recall are met
• Test evolving tools from Research that support the development of the data structures
• Provide feedback to the Research and Product teams on how we continue to evolve tooling and data integration with CEA products
• Work with client requirements to understand new requests and how we can or cannot meet them
• Some team members may work directly with clients as a Subject Matter Expert to discuss data solutions, expectations and best practices
• Educate field teams (Consulting and Customer Success) on data solutions, definitions, best practices, etc.
• Provide input on the use of developed data models for both Product and Field teams to optimize the use of developed data assets
• As the Enlighten AI team is focused on Data Innovation, team members may be asked to support other projects, solutions and/or deployments using other Enlighten AI solutions
• The discussed Research Toolsets are primarily focused on customized topic and semantic modeling components that provide a system driven approach to defining datapoints that mater within CX interactions
• AI Data Specialists utilize the output of these tools to create a range of datapoints and provide feedback to improve the accuracy and usability of the system’s outputs
• AI Data Specialists are experts in the data, not the underlying AI algorithms and applications (i.e. Data Scientists)

Have you got what it takes?

• 5+ years of consultative account/program management experience and/or significant experience with business intelligence, analytics, and data visualization as a services provider
• Experience with use of technology to build and analyze datasets for operational outcomes
• Experience with the development, positioning and quantification of operational recommendations
• Excellent oral and written communication skills in English
• Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience
• Ability to multi-task and meet deadlines when supporting requests that create competing priorities
• Ability to develop and maintain good working relationships with cross-functional teams
• Ability to communicate comfortably across all levels of corporate structure
• Ability to work with sales executives and assist with opportunities as subject matter expert
• Demonstrated ability to take the initiative and work in a self-directed manner
• Ability to thrive in a changing environment

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10296
Reporting into: Vice President of Solution Sales
Role Type: Individual Contributor

So, what’s the role all about?

The Commercial Account Executive is responsible for identifying new sales opportunities and building market share in their regions. This position is required to increase revenue streams within Enterprise and Commercial contact centers.

Candidates must reside in Texas.

How will you make an impact?

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. 
• Coordinate and lead all sales activities to achieve business goals. 
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. 
• Establishing new strategic relationships while maintaining existing relationships and analyzing customers’ business situations to identify constraints and new opportunities due to technological advances. 
• Develop and maintain high-level relations with ‘C’levels. 
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Have you got what it takes?

• 5+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
• Minimum of 1-2 years selling AI Software Solutions
• Strong understanding of AI technology & its applications
• Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge selling a full suite of SaaS products. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10151
Reporting into: Director of Sales
Role Type: Individual Contributor 

 So, what’s the role all about?

The Account Executive is responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions. This position is required to increase revenue streams within enterprise business and contact centers.

How will you make an impact?

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. 
• Coordinate and lead all sales activities to achieve business goals. 
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. 
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. 
• Develop and maintain high-level relations with ‘C’levels. 
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Have you got what it takes?

• 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
• Minimum of 1-2 years selling AI Software Solutions
• Strong understanding of AI technology & its applications
• Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge selling a full suite of SaaS products. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisite ID: 10509

Reporting into: RVP of Sales

Role Type: Individual Contributor

So, what’s the role all about?

As a NiCE AI Data Specialist you are responsible for supporting and driving the use of AI tool sets to define, develop, manage, and improve NiCE Enlighten AI’s data solutions.  In this capacity, you will act as an Interaction Analytics data expert who understands key data development and the impact of downstream cases and value to be derived from having data generated from unstructured interactions.  You will partner closely with the Customer Engagement Analytics (CEA) Research, Product and Services teams blending your data expertise with best-in-class technology advancements and client insights to accomplish the team’s objectives.  

AI Data Specialists are experts in the value and insights from structured data derived from unstructured Customer Experience (CX) interactions.  It’s that expertise, along with technical fluency that allow the Enlighten AI data team to build scalable out of the box data structures that dive operational and measurable outcomes.  The range of responsibility include the development of the underlying data structures, along with the ability to understand new and evolving client requests for improvement and the ability to incorporate those needs into a successful build and execution plan for your domain expertise.

The ideal candidate is intellectually inquisitive, with strong communication, organization, analytical and technical capabilities.  As a self-starter, they are not afraid to roll up their sleeves to learn and validate evolving toolsets while maintaining focus on what success looks like with our ultimate goals for data solutions.  As they gain and maintain system and data expertise, the roll will continue to open up for direct client interactions, feedback capture and build plans.

How will you make an impact?  

• Serve as the (team) focal point for the development of pre-defined data structures for automated analysis of large sets of CX interactions across all channels (audio, chat, email, social, etc.)
• Support validations of completed and evolving data structures to ensure high standards for precision and recall are met
• Test evolving tools from Research that support the development of the data structures
• Provide feedback to the Research and Product teams on how we continue to evolve tooling and data integration with CEA products
• Work with client requirements to understand new requests and how we can or cannot meet them
• Some team members may work directly with clients as a Subject Matter Expert to discuss data solutions, expectations and best practices
• Educate field teams (Consulting and Customer Success) on data solutions, definitions, best practices, etc.
• Provide input on the use of developed data models for both Product and Field teams to optimize the use of developed data assets
• As the Enlighten AI team is focused on Data Innovation, team members may be asked to support other projects, solutions and/or deployments using other Enlighten AI solutions
• The discussed Research Toolsets are primarily focused on customized topic and semantic modeling components that provide a system driven approach to defining datapoints that mater within CX interactions
• AI Data Specialists utilize the output of these tools to create a range of datapoints and provide feedback to improve the accuracy and usability of the system’s outputs
• AI Data Specialists are experts in the data, not the underlying AI algorithms and applications (i.e. Data Scientists)

Have you got what it takes?

• 5+ years of consultative account/program management experience and/or significant experience with business intelligence, analytics, and data visualization as a services provider
• Experience with use of technology to build and analyze datasets for operational outcomes
• Experience with the development, positioning and quantification of operational recommendations
• Excellent oral and written communication skills in English
• Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience
• Ability to multi-task and meet deadlines when supporting requests that create competing priorities
• Ability to develop and maintain good working relationships with cross-functional teams
• Ability to communicate comfortably across all levels of corporate structure
• Ability to work with sales executives and assist with opportunities as subject matter expert
• Demonstrated ability to take the initiative and work in a self-directed manner
• Ability to thrive in a changing environment

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10297
Reporting into: Vice President of Solution Sales
Role Type: Individual Contributor

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

How will you make an impact?  

• AI Agent Design & Development
  • Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.
  • Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.
  • Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.
  • Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization.
• AI Agent Lifecycle Ownership
  • Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization.
  • Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.
  • Implement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.
  • Monitor agent performance and evolve agents to handle increasingly complex customer interactions.
• System Integration & Automation
  • Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.
  • Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.
  • Implement multi-step workflows that coordinate API calls across multiple systems of record.
  • Ensure secure, scalable, and reliable integrations across customer environments.
• Full Stack Solution Development
  • Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.
  • Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.
  • Create reusable components and frameworks that accelerate development of new AI agent capabilities.
  • Maintain and enhance demo environments and development environments used for solution innovation.
• Customer Solution Engineering
  • Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.
  • Translate business requirements into technical architectures and working solutions.
  • Build prototypes, proof-of-value implementations, and production-ready agent capabilities.
  • Act as a trusted technical advisor to both business and technology stakeholders.
• Product Innovation & Feedback
  • Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.
  • Prototype new capabilities that extend the NiCE AI platform.
  • Provide direct field insights that inform product roadmap and future platform capabilities.
  • Contribute reusable patterns, integrations, and architectures that improve future deployments.
• Technical Demonstration & Enablement
  • Design and build advanced technical demonstrations showcasing AI-driven customer experiences.
  • Develop reusable demo frameworks and environments that illustrate enterprise use cases.
  • Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.
  • Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.

Have you got what it takes?

• The AI Agent Engineer will work across several core technical domains:
  AI & Agent Systems
  • Large Language Models
  • Prompt engineering
  • Agent orchestration frameworks
  • Retrieval-augmented knowledge systems
  • Conversational AI architecture
  Full Stack Development
  • Backend services and APIs
  • Web and conversational interfaces
  • Integration layers
  • Data pipelines
  Enterprise Integrations
  • REST APIs and microservices
  • CRM and business system integrations
  • Knowledge systems and data stores
  • Identity and access management

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10356
Reporting into: VP of Sales
Role Type: Individual Contributor

So, what’s the role all about?

A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI agent delivery. You will primarily engage at the VP and Director level — with CX, Operations, Technology, and Digital leaders — to define transformation priorities and drive execution, while maintaining the executive fluency to contribute credibly in C-suite conversations when required. This is not a narrowly specialized role. You are expected to move fluidly between strategic advisory and agent development, combining structured problem-solving, conversational design, and customer insight to drive transformation from the program office to the build environment.

Core mandate: Partner with VP and Director-level leaders across CX, Operations, and Technology to define and execute AI-first transformation programs while directly building the agentic experiences that make that transformation real, leveraging NiCE's full platform to automate service, augment the workforce, and deliver intelligent experiences at enterprise scale.

How will you make an impact?  

• Strategic Advisory & Transformation Planning

  • Engage primarily at the VP and Director level — across CX, Operations, Technology, and Digital functions — to define transformation priorities, align on approach, and drive program execution
  • Build and maintain credibility with C-suite stakeholders when required, contributing to executive conversations with clarity and commercial rigor
  • Define AI transformation roadmaps that connect agentic automation strategy to measurable business outcomes including cost efficiency, service quality, and operational scale
  • Structure ambiguous business challenges into clear problem statements, workstreams, hypotheses, and recommendations that program owners can act on
  • Facilitate alignment workshops, stakeholder interviews, and working sessions to gather input, challenge assumptions, and drive cross-functional agreement
  • Develop business cases, transformation roadmaps, and senior-level materials that support high-stakes program decisions
  • Contribute data-driven, strategic insights to customers and internal team decisions
  • Contribute to NiCE's consulting IP, briefing materials, AI transformation playbooks, and vertical-specific accelerators

• Agent Development & Delivery

  • Partner with Agent Product Managers and Agent Engineers to scope, build, and ship conversational AI agents that handle thousands of customer conversations a day
  • Design, build, and iteratively refine conversational AI agents from inception through deployment, combining product strategy with deep customer insight
  • Drive execution and delivery of multiple complex, high-visibility agent development projects with clear milestones, owners, dependencies, and success metrics
  • Coordinate across technical and non-technical stakeholders through the full agent development lifecycle
  • Translate strategic transformation goals into agent architecture decisions and conversational design choices
  • Architect the shift from traditional interaction management to fully orchestrated, AI-agentic workflows spanning front and back office

• Change Enablement & Execution

  • Design and execute change management programs focused on people, process, technology, and organizational structure at enterprise scale
  • Lead cloud migration strategy from on-premises contact center environments to NiCE CXone, mapping routing logic, agent states, reporting, and terminology
  • Identify risks, interdependencies, and barriers to execution and recommend actions to improve delivery and adoption
  • Translate strategic goals into execution plans and ensure clear communication across all stakeholders while developing strong, lasting relationships
  • AI strategy and agentic transformation: defining the enterprise vision for human-AI orchestration at scale
  • Conversational AI agent development: scoping, designing, building, and iterating on AI agents across voice, digital, and async channels
  • CX strategy and customer journey redesign from full automation of routine intent to complex end-to-end fulfillment
  • Workforce augmentation: equipping employees with real-time AI intelligence to elevate performance and decision-making
  • Cloud transformation and on-premises to CXone migration strategy and execution
  • Operating model redesign, front and back office convergence, and workflow orchestration
  • Interaction analytics and real-time intelligence deployment
  • Compliance and financial crime transformation via NiCE Actimize for regulated industries
    

Required Qualifications

• 5 to 10+ years in management consulting, transformation strategy, or enterprise technology advisory, with a proven track record of engaging and influencing at VP and Director level across CX, Operations, and Technology functions
• Demonstrated experience scoping, building, and shipping AI or conversational AI products, ideally in an agent development or product strategy capacity
• Demonstrable experience shaping AI or digital transformation programs at a senior program level, including building business cases that secure sponsorship and budget commitment
• Strong technical fluency: comfortable partnering with engineers and PMs on product architecture, conversational design, and agent development tradeoffs
• Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture
• Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context
• Outstanding verbal and written communication skills with the ability to convey complex technical information to non-technical stakeholders and drive projects forward with clarity
• Strong analytical and structured problem-solving skills to identify risks, develop mitigation strategies, and handle unexpected challenges across customer relationships and products
• Proficiency in change management frameworks (Prosci, ADKAR, or equivalent) and the ability to operationalize them at enterprise scale
• Comfortable balancing strategic thinking with hands-on execution support in fast-moving, high-expectation environment

Have you got what it takes?

• Degree in Computer Science, Engineering, Mathematics, or a related technical field; MBA or comparable experience at the intersection of technology and operations is a strong plus
• Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience
• Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms
• Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies
• Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture
• Prior experience as a practitioner inside a contact center, CX operations, or digital transformation function, not solely in an advisory capacity

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10295
Reporting into: VP of Sales
Role Type: Individual Contributor

So, what’s the role all about?

The Account Executive is responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions. This position is required to increase revenue streams within business, commercial, government, and contact centers.

Vertical: Insurance and Financial Services

How will you make an impact?

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. 
• Coordinate and lead all sales activities to achieve business goals. 
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. 
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. 
• Develop and maintain high-level relations with ‘C’levels. 
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Have you got what it takes?

• 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
• Minimum of 1-2 years selling AI Software Solutions
• Strong understanding of AI technology & its applications
• Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge selling a full suite of SaaS products. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisite ID: 10221
Reporting into: RVP of Sales
Role Type: Individual Contributor