So, what’s the role all about?

As Principal Product Designer at NiCE, you will own the design quality and experience across our product portfolio. You will set the design standard for the platform, ensure consistency across all product areas, and drive the completion and governance of our internal design system.

This is not a hands off leadership role. You will remain deeply involved in the craft of design, setting the bar through your own work while reviewing and elevating the work of others. Your goal is to ensure that every part of the product feels cohesive, intentional, and built as part of one unified system.

You will act as the design authority across a distributed product organization where Product Managers prototype using Figma Make. Your role is to define the standards, guide quality, and enable teams to move quickly without compromising experience consistency.

You will work closely with product leadership, engineering, and cross functional teams to shape the user experience of a complex enterprise AI platform. This includes areas such as agent configuration, conversation design, voice pipelines, evaluation tooling, and platform observability.

You will report to the Director of Product.

What You Will Do

You will own the overall design quality and coherence of NiCE-Cognigy’s product ecosystem, from foundational design principles through to the experience delivered across individual product areas.

You will:

• Define and drive the design vision and experience standards across NiCE-Cognigy’s product portfolio.
• Lead the completion and governance of the internal design system, including components, interaction patterns, principles, and documentation.
• Ensure consistency and coherence across multiple product areas including agent builder, voice, proactive engagement, evaluation tooling, and integrations.
• Review and elevate design work across product teams, acting as the final arbiter of design quality.
• Partner closely with Product Managers and engineering leads to ensure design intent is preserved through delivery.
• Shape the experience of complex enterprise workflows such as AI agent configuration, conversation flow design, voice pipeline management, and observability tools.
• Define processes that allow design quality to scale across a distributed team where PMs contribute to prototyping.
• Establish a design review model that maintains quality while enabling teams to move quickly without requiring your involvement in every decision.
• Contribute to product strategy discussions, bringing a user experience and system thinking perspective to roadmap and prioritization conversations.
• Continuously improve the overall product experience by identifying inconsistencies, closing design gaps, and evolving the system as the platform grows.

Who You Are

• You are an experienced product designer who has led design across complex SaaS products or multi product platforms.
• You understand how to create coherence across large product surfaces and know how to balance design quality with the realities of fast moving product teams.
• You are a strong individual contributor who leads through craft, clarity, and judgment. You set the bar through your own work while helping others improve theirs through thoughtful critique and guidance.
• You are comfortable stepping into ambiguity, quickly understanding existing work, identifying gaps, and driving toward a clear and consistent outcome.
• You are confident discussing design decisions with engineers, product managers, and executives, and you can clearly articulate what good looks like and why it matters.
• You combine strong design instincts with a pragmatic approach to shipping high quality enterprise products.

Preferred Experience

• You have experience designing complex enterprise SaaS products where configurability, scalability, and technical constraints play a major role.
• You have owned or significantly contributed to a design system in a product organization, including component definition, adoption, and governance.
• You have worked in environments where design is distributed and non designers contribute to prototypes or early concepts.
• You are familiar with conversational AI platforms, agent based systems, or complex workflow tooling.
• You have collaborated with cross functional teams in fast moving product environments and can demonstrate how your design work improved both product quality and business outcomes.
• We value strong design judgment, practical experience, and the ability to drive meaningful impact regardless of the number of years on your CV.

What Makes This Role Unique

You are joining at a pivotal moment as Cognigy’s product platform evolves and integrates more deeply with NICE’s CXone ecosystem.

You will have direct influence on the future experience of a leading enterprise AI platform and work closely with product leadership on shaping how the platform evolves.

The team already has strong prototyping capability across Product Managers. Your leverage comes from system thinking, design quality, and architectural experience rather than sheer execution volume.

You will be designing at the frontier of enterprise AI including agentic systems, voice interfaces, evaluation tooling, and real time orchestration.

Requisition ID: 10354

Reporting into: Director - Product Management 

Job type: Individual contributor.

#LI-Remote

So, What's the role all about?

We're looking for an experienced Enterprise Account Executive to join our expanding DACH Sales team and help us revolutionize the industry. In this role, you'll collaborate with potential customers to learn about their needs and objectives, and determine how Cognigy can assist them.

How will you make an impact?

• Acquiring new enterprise companies from all industries within the DACH region
• Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources
• Developing, maintaining and reviewing territory plans that outline how you will meet business goals
• Running full sales cycles from account planning & targeted prospecting through discovery/qualification, contract negotiation & close
• Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations
• Coordinating responses to RFPs/RFIs
• Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership
• Representing Cognigy at trade fairs or events that are customary in the industry
• Preparing, presenting and conducting demos, presentations and customer meetings
• Using CRM effectively and consistently to track sales cycles/engagement

Have you got what it takes?

• You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment
• You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase
• You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment
• What is a salesperson without professional communication skills, and a customer-centric, personable demeanor?!
• You can balance driving a sales cycle independently while leveraging internal resources
• You are comfortable leveraging a partner channel to support the sales process
• Fluent in German and English

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9767

Reporting into: Director, Sales EU

Job type: Individual contributor.

#LI-Remote

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

How will you make an impact?  

• AI Agent Design & Development
  • Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.
  • Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.
  • Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.
  • Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization.
• AI Agent Lifecycle Ownership
  • Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization.
  • Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.
  • Implement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.
  • Monitor agent performance and evolve agents to handle increasingly complex customer interactions.
• System Integration & Automation
  • Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.
  • Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.
  • Implement multi-step workflows that coordinate API calls across multiple systems of record.
  • Ensure secure, scalable, and reliable integrations across customer environments.
• Full Stack Solution Development
  • Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.
  • Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.
  • Create reusable components and frameworks that accelerate development of new AI agent capabilities.
  • Maintain and enhance demo environments and development environments used for solution innovation.
• Customer Solution Engineering
  • Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.
  • Translate business requirements into technical architectures and working solutions.
  • Build prototypes, proof-of-value implementations, and production-ready agent capabilities.
  • Act as a trusted technical advisor to both business and technology stakeholders.
• Product Innovation & Feedback
  • Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.
  • Prototype new capabilities that extend the NiCE AI platform.
  • Provide direct field insights that inform product roadmap and future platform capabilities.
  • Contribute reusable patterns, integrations, and architectures that improve future deployments.
• Technical Demonstration & Enablement
  • Design and build advanced technical demonstrations showcasing AI-driven customer experiences.
  • Develop reusable demo frameworks and environments that illustrate enterprise use cases.
  • Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.
  • Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.

Have you got what it takes?

• The AI Agent Engineer will work across several core technical domains:
  AI & Agent Systems
  • Large Language Models
  • Prompt engineering
  • Agent orchestration frameworks
  • Retrieval-augmented knowledge systems
  • Conversational AI architecture
  Full Stack Development
  • Backend services and APIs
  • Web and conversational interfaces
  • Integration layers
  • Data pipelines
  Enterprise Integrations
  • REST APIs and microservices
  • CRM and business system integrations
  • Knowledge systems and data stores
  • Identity and access management

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

So, what's the role all about?

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
• Work hand-in-hand with Product Managers and Engineers, and  go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
• The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How will you make an impact?

• Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
• Convert business requirements into well-designed, high-performing AI agents.
• Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
• Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Have you got what it takes?

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
• An MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.

• Solid grasp of software development fundamentals, product management, and engineering workflows.
• You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
• Capable of bridging the gap between ambitious product vision and working AI agents.

• Experience with conversational design principles and customer experience strategy.
• Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
• Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.

• Sharp written and verbal communicator.
• Can distill complex technical detail into clear, actionable language for non-technical audiences.
• Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
• Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

What's in it for you?

• Get deeply involved in building and launching AI agents at the leading edge of the industry.
• Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
• Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
• Gain expertise that's in high demand and short supply across the market.

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

So, what’s the role all about?

As a Delivery Solutions Architect in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You’ll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows with a strong focus on Conversation Design.

How will you make an impact?

• Use case discovery
• Requirements engineering
• Create dialog flows and scripts
• Define intents and user journeys
• Lead conversation design workshops
• Develop assistant personas
• Deliver partner enablement activities

Have you got what it takes?

• 3+ years conversation/UX design
• Strong English communication skills
• Experience in multimodal user experience
• Understanding of NLU/NLP concepts
• Understanding of Large-Language-Models and prompting

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10286

Reporting into: Senior Director, Professional Services

Role Type: Individual Contributor

#LI-Remote

So, What's the role all about?

As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC’s/POV’s. A sales engineering role is all about creating a great experience for our customers.

Are you a tech-savvy professional with a knack for delivering captivating demos? Do you thrive in the world of enterprise software, especially in contact center or automation technologies? If so, we have an exciting opportunity for you!

Location: Germany (Remote or Hybrid)
Territory: DACH + France

How will you make an impact?

• Support strategic opportunities across the DACH and France region, working closely with sales to drive growth in these markets.
• Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.
• Participating in discovery calls and technical deep dives.
• Creating and delivering powerful presentations and customized product demonstrations
• Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy.
• Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs.
• Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.
• Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information.
• Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market.
• Provide internal training to other teams across the company

Have you got what it takes?

• Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations.
• Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table.
• Programming Skills: Utilize your JavaScript programming/scripting experience, essential for presales and enablement services. Knowledge of Java, Python, or similar languages is a plus.
• Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies.
• Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design.
• Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience.
• Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset.
• Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies.
• Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX.
• Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition.
• Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (Must be fluent in English, German, and French – French at a professional level is required.)

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10688

Reporting into: Director, Sales Engineering

Job type: Individual contributor.

#LI-Remote

So, What's the role all about?

We're looking for an experienced Enterprise Account Executive to join our expanding Western Europe Sales team and help us revolutionize the industry. In this role, you'll collaborate with potential customers to learn about their needs and objectives, and determine how Cognigy can assist them.

Location: Germany
Territory: Italy (Western Europe)

How will you make an impact?

• Acquiring new enterprise companies from all industries across Western Europe (Italy as primary focus, plus Spain and Portugal)
• Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources
• Developing, maintaining and reviewing territory plans that outline how you will meet business goals
• Running full sales cycles from account planning & targeted prospecting through discovery/qualification, contract negotiation & close
• Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations
• Coordinating responses to RFPs/RFIs
• Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership
• Representing Cognigy at trade fairs or events that are customary in the industry
• Preparing, presenting and conducting demos, presentations and customer meetings
• Using CRM effectively and consistently to track sales cycles/engagement

Have you got what it takes?

• You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment
• You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase
• You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment
• What is a salesperson without professional communication skills, and a customer-centric, personable demeanor?!
• You can balance driving a sales cycle independently while leveraging internal resources
• You are comfortable leveraging a partner channel to support the sales process
• Fluency in Italian and English is required. German is a strong plus.
  

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9760

Reporting into: Director, Sales Western Europe

Job type: Individual contributor.

#LI-Remote

European Marketing Director 

So, what’s the role all about?

The European Marketing Director is responsible for driving regional marketing strategy and execution across Europe with a growth focus on DACH, BENELUX, and the Nordics, with a strong emphasis on field marketing, sales engagement, and pipeline generation. 

This role bridges corporate marketing strategy and regional execution, ensuring alignment with Group/Corporate teams while delivering measurable revenue impact in priority European markets. The ideal candidate is a commercially driven marketing leader with deep experience in B2B field marketing, close collaboration with sales organizations, and a proven track record of accelerating pipeline and revenue growth. 

How will you make an impact?  

Regional Marketing Strategy & Execution 

• Develop and execute a regional marketing strategy aligned with global objectives.
• Localize corporate campaigns and messaging for European markets.
• Ensure marketing plans directly support revenue targets and market expansion goals.
• Manage regional marketing budget allocation for maximum ROI. 

Field Marketing & Sales Engagement 

• Design and lead high-impact field marketing programs including:
• Executive events
• Industry conferences
• Account-based marketing (ABM) initiatives
• Customer roundtables and roadshows
• Large scale industry event (Nexus) program management
• Partner closely with regional Sales leadership to:
• Align marketing priorities with sales targets
• Enable sales teams with localized tools and campaigns
• Increase marketing-sourced and marketing-influenced pipeline
• Act as a trusted advisor to Sales on Agentic product demand generation strategy and initiatives 

Pipeline Generation & Revenue Impact 

• Own regional agentic pipeline contribution targets.
• Develop demand generation programs to accelerate qualified opportunities.
• Track campaign performance through the Global Demand Generation team and advise on pipeline velocity needs, conversion rates, and revenue impact.
• Implement data-driven reporting and KPIs aligned with corporate standards. 

Collaboration with Group/Corporate Teams 

• Serve as the primary liaison between European markets and Group/Corporate marketing.
• Provide market feedback to inform global messaging, product positioning, and campaign strategy.
• Ensure consistent brand execution across markets.
• Collaborate on global launches, digital programs, and strategic initiatives. 

Primary Market Focus: DACH, Benelux & Nordics 

• Build tailored marketing approaches reflecting local market dynamics.
• Ensure strong regional presence and brand visibility.
• Support expansion and growth initiatives in priority accounts and industries. 

Secondary Market Focus: Southern Europe 

• Support sales initiatives to provide target account impact.
• France, Spain, Italy collaboration with sales teams.  

Have you got what it takes? 

 Qualifications & Experience 

• 10+ years of B2B marketing experience, including senior leadership roles.
• Strong experience in field marketing and demand generation across European markets.
• Demonstrated success driving measurable pipeline and revenue growth.
• Deep collaboration experience with Sales leadership and revenue teams.
• Experience working in matrixed, global organizations.
• Strong analytical and performance management capabilities.
• Fluent in English; additional European languages (especially German) are a plus. 

Leadership Competencies 

• Commercially driven and results-oriented.
• Agentic AI mindset driving use and adoption through the marketing teams.  
• Strategic thinker with strong execution discipline.
• Collaborative, influential leader across functions and geographies.
• High ownership mindset with accountability for revenue outcomes.
• Ability to operate effectively in a fast-paced, multi-market environment. 

Requisition ID: 10260

Reporting into: VP Marketing

Job type: Director

#LI-Remote

So, What's the role all about?

As a Senior Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

How will you make an impact?

• Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
• Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction

 Have you got what it takes?

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level individual contributions and advanced technical implementations.
• Mastery in Python, Java, Node.js, APIs, SDKs, and cloud-based platforms. Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions.
• Strong capability to align technical solutions with business objectives and deliver measurable outcomes.
• Exceptional ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Must be fluent in German (minimum C1 level) and English

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10210

Reporting into: Director, Professional Services EU

Job type: Individual contributor.

#LI-Remote