So, What's the role all about?

As an Engineering Manager at NiCE Cognigy, you will lead a high-performing team of engineers and drive business impact through effective execution, people management, and strategic decision-making.

• Lead, mentor and coach a cross-functional team of software and QA engineers to achieve their full potential

• Set performance expectations, establish goals, and conduct regular assessments for each team member

• Provide resources and growth opportunities to continuously improve engineers' skills • Work proactively to remove obstacles blocking engineers from achieving their objectives

• Set up organisational structures and processes that enable fast flow and scalability

• Work closely with the Product Owner and Tech Lead to shape and drive Sprint Goals, covering new features, bug fixes, and continuous improvements

• Drive cross-team and cross-role collaborations to ensure seamless feature delivery

• Own HR Management tasks including recruitment, remuneration, career planning and long-term vacation planning

 You are a people-first leader with a passion for building great teams and delivering exceptional results. You bring technical credibility combined with strong leadership and communication skills, and you are energised by helping engineers grow while driving meaningful business impact.

• Previous experience leading and managing cross functional software engineering teams of more than 6 people • Clear communication and conflict resolution skills

• Strong product mindset: You are results oriented with a pragmatic mindset

• Good problem-solving skills and the ability to think strategically

• You thrive in dynamic environments and can effectively manage shifting priorities

• Able to clearly communicate both technical and non-technical direction 

• Empathetic personality who believes in giving and receiving open, honest feedback

• You know how to build a supportive and trusting environment within the team

• You are personable and enjoy interacting with people

• Strong leadership skills and the ability to motivate and inspire team members

• Excellent interpersonal skills and the ability to build relationships with stakeholders

• Solid technical background and experience in software engineering

• You use AI tools (e.g. Claude, GitHub Copilot) in your day-to-day work and understand their value across engineering, communication, planning, and leadership tasks

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NiCE Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Reporting into: Vice President, Engineering

Job type: Managerial role

#LI-Hybrid

So, what’s the role all about?

As Principal Product Designer at NiCE, you will own the design quality and experience across our product portfolio. You will set the design standard for the platform, ensure consistency across all product areas, and drive the completion and governance of our internal design system.

This is not a hands off leadership role. You will remain deeply involved in the craft of design, setting the bar through your own work while reviewing and elevating the work of others. Your goal is to ensure that every part of the product feels cohesive, intentional, and built as part of one unified system.

You will act as the design authority across a distributed product organization where Product Managers prototype using Figma Make. Your role is to define the standards, guide quality, and enable teams to move quickly without compromising experience consistency.

You will work closely with product leadership, engineering, and cross functional teams to shape the user experience of a complex enterprise AI platform. This includes areas such as agent configuration, conversation design, voice pipelines, evaluation tooling, and platform observability.

You will report to the Director of Product.

What You Will Do

You will own the overall design quality and coherence of NiCE-Cognigy’s product ecosystem, from foundational design principles through to the experience delivered across individual product areas.

You will:

• Define and drive the design vision and experience standards across NiCE-Cognigy’s product portfolio.
• Lead the completion and governance of the internal design system, including components, interaction patterns, principles, and documentation.
• Ensure consistency and coherence across multiple product areas including agent builder, voice, proactive engagement, evaluation tooling, and integrations.
• Review and elevate design work across product teams, acting as the final arbiter of design quality.
• Partner closely with Product Managers and engineering leads to ensure design intent is preserved through delivery.
• Shape the experience of complex enterprise workflows such as AI agent configuration, conversation flow design, voice pipeline management, and observability tools.
• Define processes that allow design quality to scale across a distributed team where PMs contribute to prototyping.
• Establish a design review model that maintains quality while enabling teams to move quickly without requiring your involvement in every decision.
• Contribute to product strategy discussions, bringing a user experience and system thinking perspective to roadmap and prioritization conversations.
• Continuously improve the overall product experience by identifying inconsistencies, closing design gaps, and evolving the system as the platform grows.

Who You Are

• You are an experienced product designer who has led design across complex SaaS products or multi product platforms.
• You understand how to create coherence across large product surfaces and know how to balance design quality with the realities of fast moving product teams.
• You are a strong individual contributor who leads through craft, clarity, and judgment. You set the bar through your own work while helping others improve theirs through thoughtful critique and guidance.
• You are comfortable stepping into ambiguity, quickly understanding existing work, identifying gaps, and driving toward a clear and consistent outcome.
• You are confident discussing design decisions with engineers, product managers, and executives, and you can clearly articulate what good looks like and why it matters.
• You combine strong design instincts with a pragmatic approach to shipping high quality enterprise products.

Preferred Experience

• You have experience designing complex enterprise SaaS products where configurability, scalability, and technical constraints play a major role.
• You have owned or significantly contributed to a design system in a product organization, including component definition, adoption, and governance.
• You have worked in environments where design is distributed and non designers contribute to prototypes or early concepts.
• You are familiar with conversational AI platforms, agent based systems, or complex workflow tooling.
• You have collaborated with cross functional teams in fast moving product environments and can demonstrate how your design work improved both product quality and business outcomes.
• We value strong design judgment, practical experience, and the ability to drive meaningful impact regardless of the number of years on your CV.

What Makes This Role Unique

You are joining at a pivotal moment as Cognigy’s product platform evolves and integrates more deeply with NICE’s CXone ecosystem.

You will have direct influence on the future experience of a leading enterprise AI platform and work closely with product leadership on shaping how the platform evolves.

The team already has strong prototyping capability across Product Managers. Your leverage comes from system thinking, design quality, and architectural experience rather than sheer execution volume.

You will be designing at the frontier of enterprise AI including agentic systems, voice interfaces, evaluation tooling, and real time orchestration.

Requisition ID: 10354

Reporting into: Director - Product Management 

Job type: Individual contributor.

#LI-Remote

So, What's the role all about?

This role exists to ensure NiCE-Cognigy can efficiently, accurately, and consistently respond to customer and prospect compliance, security, and regulatory requests — particularly during sales cycles and renewals. The Compliance Specialist serves Sales, Legal, Security, and external auditors by owning vendor questionnaires, bid documentation, and evidence coordination, enabling faster deal cycles and smoother audits while maintaining a strong and credible compliance posture. The role acts as the primary operational interface between compliance frameworks and customer-facing requirements, in both German and English.

How will you make an impact?

Compliance Questionnaire Management

• Own and complete vendor assessments, security questionnaires, DDQs (Due Diligence Questionnaires), TPQ forms, and bid documentation in German and English.
• Ensure timely, accurate, and high-quality responses to customer and prospect compliance requests.
• Track and manage questionnaire pipeline, turnaround times, and outcomes.

Sales Enablement & Stakeholder Support

• Act as the primary compliance point of contact for the Sales team during bids and contract renewals.
• Respond to Sales requests within agreed SLAs (same or next business day for standard requests).
• Provide compliance guidance and positioning support to Sales, Legal, and external stakeholders.

Audit Evidence & Coordination

• Gather, organize, and maintain audit evidence for recurring audits including ISO 27001, SOC 2 Type II, PCI DSS, C5, and customer-specific audits.
• Collaborate closely with Security, Engineering, and IT to collect and validate evidence.
• Ensure documentation is complete, current, and audit-ready at all times.

Compliance Tooling – Vanta Platform Ownership

• Actively maintain and manage the Vanta compliance platform, ensuring evidence, controls, and framework mappings are accurate and up to date.
• Monitor control coverage and freshness; proactively address gaps before they affect audit outcomes.
• Serve as the internal Vanta subject-matter expert and point of contact.

Knowledge Base & Standardization

• Build, maintain, and continuously improve a structured internal knowledge base of standard answers, templates, and compliance references.
• Increase reuse of standardized responses across customers and regions to reduce ad-hoc drafting effort.
• Ensure consistency and quality of responses used by Sales and Compliance teams.

Have you got what it takes?

Technical Knowledge

• Strong understanding of security and compliance frameworks: ISO 27001, SOC 2, PCI DSS, C5, and GDPR.
• Experience completing vendor assessments, DDQs, and security questionnaires.
• Working knowledge of SaaS security and cloud environments.
• Hands-on experience with compliance tooling — Vanta experience is a strong advantage.

Communication & Language

• Fluent written and spoken communication skills in both German and English (professional/business level required).
• Ability to translate complex compliance requirements into clear, customer-friendly responses.

Working Style & Collaboration

• High attention to detail and structured, methodical approach to work.
• Ability to manage multiple concurrent questionnaires and deadlines under time pressure.
• Effective collaboration with internal teams: Sales, Legal, Security, Engineering, and IT.
• Comfortable working with external customers, auditors, and third-party assessors.

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10661
Reporting into: Manager, Safety & Security
Role Type: Individual Contributor

#LI-Hybrid

About NiCE Cognigy

NiCE Cognigy is a global leader in AI-powered customer service solutions, enabling enterprises to deliver exceptional, human-like customer experiences at scale. As part of NiCE, we combine cutting-edge conversational AI with enterprise-grade reliability to support some of the world’s largest and most complex customer environments.

To support our continued growth, we are looking for an experienced Bid Manager to drive high-quality, competitive offers for large and complex deals.

Your Role

As Bid Manager at NiCE Cognigy, you will play a key role in shaping winning proposals and ensuring excellence throughout the entire bid lifecycle. You will coordinate cross-functional teams, manage bid processes end-to-end, and ensure that customer requirements are translated into compelling, high-quality offers.

Your Responsibilities

• Support the development of offers for large and complex deals, from opportunity qualification through submission
• Analyze tender and RFP documents to fully understand customer requirements, expectations, and evaluation criteria
• Organize and manage bid processes to ensure on-time, on-budget delivery of proposals
• Ensure all customer-facing offer documents are complete, consistent, and compliant
• Familiarize yourself with internal tools, procedures, and governance frameworks
• Organize and facilitate bid-related workshops and meetings, ensuring clear documentation and follow-up on outcomes
• Support the preparation and execution of internal bid reviews, ensuring involvement of all required support units
• Contribute to securing successful outcomes across all phases of the offer process
• Support knowledge sharing and the continuous improvement of bid management processes
• Proactively identify and implement best practices for quality assurance and the further development of existing supply and bid processes

What You Bring

• Experience in bid management, proposal management, or a similar role in a complex B2B or enterprise environment
• Strong analytical skills with the ability to interpret complex tender documents
• Excellent organizational and stakeholder management skills
• A structured, quality-driven mindset with strong attention to detail
• Confidence in coordinating cross-functional teams under tight deadlines
• Strong communication skills in German (additional languages are a plus)

Why Join NiCE Cognigy?

• Work on high-impact, enterprise-level deals with global customers
• Be part of a fast-growing AI company backed by an established global leader
• Collaborate with highly skilled, international teams
• Influence and continuously improve bid management processes
• Flexible working models and a culture that values ownership and collaboration

So, what’s the role all about?

As a Senior Product Marketing Manager within NiCE’s Agentic AI line of business, you will take ownership of shaping how our products are positioned, communicated, and brought to market. You will work closely with Product and Marketing teams to define compelling narratives, drive go to market strategies, and ensure consistent, high impact messaging across all channels.

This role operates at the intersection of strategy and execution, requiring strong collaboration across multiple product teams and adjacent functions. You will play a key role in aligning stakeholders, influencing roadmap discussions, and strengthening Product Marketing’s strategic voice within the organization.

You will lead the development of high quality assets and campaigns while applying an AI first mindset to both storytelling and internal workflows. Success in this role means delivering clear, differentiated messaging, enabling revenue teams, and driving measurable market impact in a fast evolving AI landscape.

How will you make an impact

• Take ownership of product marketing for products within NiCE’s Agentic AI line of business, including positioning, messaging, launches, and asset strategy
• Partner closely with Product teams to ensure early and continuous alignment on roadmap, value propositions, and go to market strategy
• Drive cross functional initiatives with Analyst Relations, Competitive Intelligence, PR, Sales Enablement, and Evangelism to ensure consistent narratives and coordinated market impact
• Develop clear, compelling messaging frameworks that differentiate products and resonate with target audiences
• Create and elevate high quality assets including presentations, thought leadership, launch materials, sales enablement content, one pagers, and website copy
• Apply an AI first approach to product storytelling and internal workflows to improve efficiency and output quality
• Strengthen Product Marketing’s role as a strategic partner by influencing decisions and aligning diverse stakeholder priorities
• Continuously evolve Product Marketing processes, tools, and ways of working to operate effectively in a complex environment
• Balance strategic thinking with hands on execution to deliver high quality outputs that drive business results

Have you got what it takes?

• 5+ years of experience in Product Marketing, preferably within SaaS or AI environments
• Proven ability to own product marketing initiatives end to end, from strategy through execution
• Strong technical understanding of SaaS and AI products and the ability to translate capabilities into customer value
• Hands on experience using advanced AI tools and automation to improve marketing workflows and asset quality
• Strong stakeholder management skills with the ability to align cross functional teams in complex environments
• Excellent communication skills in English, both written and spoken, at a near native or native level
• Ability to operate effectively in a fast paced, high growth environment with multiple priorities
• Comfortable representing the company internally and externally, including webinars, events, and analyst engagements

What’s in it for you?

Join an innovative, fast growing organization at the forefront of AI, where you will have the opportunity to shape how cutting edge products are brought to market. You will work alongside high performing teams in a collaborative and dynamic environment, with strong opportunities for growth and impact.

If you are passionate about product marketing, AI innovation, and driving meaningful business outcomes, this could be your next big opportunity at NiCE.

Requisition ID: 10385

Reporting into: Director, Product Marketing

Role Type: Individual Contributor.

We are seeking a confident HR Business Partner to provide a full range of HR support and leadership to a hugely strategic, critical line of business:  Agentic.  This role will be a part of a fun, passionate, and dynamic global HR team. The position is both a strategic and hands-on role, which includes driving culture, designing organizations for maximum impact, leading change management, providing leadership coaching, and driving HR functional excellence. The ideal candidate can effectively interact with business leaders at all levels, possesses excellent communication skills and strong business acumen and works effectively across global locations.  Likely will serve as project leader for one of many NICE global initiatives.​ We are looking for an HR Business Partner, mainly responsible for supporting employees across Europe, including the Netherlands, the UK, Germany, and Spain.

How will you make an impact?

• Work with senior management and the HR team to develop and implement HR plans and solutions
• Partner with Director, Human Resources and the business on organizational design, workforce planning, talent management, succession planning and all other relevant HR processes
• Extensive change management plans, including design and execution.  Includes PMI work on acquisitions in multiple stages of integration
• Provide management coaching to front-line managers and senior leaders
• Assess assigned business unit's training needs and conduct 1x1 and group training sessions as appropriate
• Review and analyze business metrics including data on retention and employee experience to recommend actions/changes
• Consult with business and Finance on headcount planning and reporting, ensuring deep understanding of headcount management and movement 
• Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling
• Work with front-line managers and employees to address sensitive employee relations issues, fairly representing all interests
• Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client group
• Partner with Talent Acquisition on recruitment within the organization, including candidate assessment, supporting internal mobility and ensuring compliance with processes and procedures

Have you got what it takes?

• The ability to understand business goals and recommend approaches to help the business reach them through their people 
• Focus on how to help the business achieve their desired outcomes within the structure of a larger organization 
• The ability to think big and also get in the details 
• Adaptability and even thriving in a rapid and complex work environment 
• Driving employee engagement to impact business results 
• Bias for smart action and ability to manage multiple priorities simultaneously
• Fluent in German and English both in writing and speaking
• Positivity 
• Communication skills - convey messaging from senior leaders to employees 
• Excellent organizational skills

To Land This Gig You'll Need:

• ​Bachelor's Degree in Human Resource Management, Business Management, Communications or related Technical Fields or equivalent work experience.  
• 3-5 years’ experience as a Business Partner
• Resiliency, critical thinking skills, ability to work in an ever-changing environment 
• Ability to balance strategic piece of an HRBP role with more detailed work like headcount tracking and planning
• Basic knowledge of employment law 

Bonus Experience:

• Experience within a start-up environment and/or tech environment
• Experience working with a global team/matrix setting 
• Experience assessing management and executive talent

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10384
Reporting into: Director, HRBP
Role Type: Individual Contributor

#LI-Hybrid

So, what’s the role all about?

As a Senior Product Marketing Manager within NiCE’s Agentic AI line of business, you will take ownership of shaping how our products are positioned, communicated, and brought to market. You will work closely with Product and Marketing teams to define compelling narratives, drive go to market strategies, and ensure consistent, high impact messaging across all channels.

This role operates at the intersection of strategy and execution, requiring strong collaboration across multiple product teams and adjacent functions. You will play a key role in aligning stakeholders, influencing roadmap discussions, and strengthening Product Marketing’s strategic voice within the organization.

You will lead the development of high quality assets and campaigns while applying an AI first mindset to both storytelling and internal workflows. Success in this role means delivering clear, differentiated messaging, enabling revenue teams, and driving measurable market impact in a fast evolving AI landscape.

How will you make an impact

• Take ownership of product marketing for products within NiCE’s Agentic AI line of business, including positioning, messaging, launches, and asset strategy
• Partner closely with Product teams to ensure early and continuous alignment on roadmap, value propositions, and go to market strategy
• Drive cross functional initiatives with Analyst Relations, Competitive Intelligence, PR, Sales Enablement, and Evangelism to ensure consistent narratives and coordinated market impact
• Develop clear, compelling messaging frameworks that differentiate products and resonate with target audiences
• Create and elevate high quality assets including presentations, thought leadership, launch materials, sales enablement content, one pagers, and website copy
• Apply an AI first approach to product storytelling and internal workflows to improve efficiency and output quality
• Strengthen Product Marketing’s role as a strategic partner by influencing decisions and aligning diverse stakeholder priorities
• Continuously evolve Product Marketing processes, tools, and ways of working to operate effectively in a complex environment
• Balance strategic thinking with hands on execution to deliver high quality outputs that drive business results

Have you got what it takes?

• 5+ years of experience in Product Marketing, preferably within SaaS or AI environments
• Proven ability to own product marketing initiatives end to end, from strategy through execution
• Strong technical understanding of SaaS and AI products and the ability to translate capabilities into customer value
• Hands on experience using advanced AI tools and automation to improve marketing workflows and asset quality
• Strong stakeholder management skills with the ability to align cross functional teams in complex environments
• Excellent communication skills in English, both written and spoken, at a near native or native level
• Ability to operate effectively in a fast paced, high growth environment with multiple priorities
• Comfortable representing the company internally and externally, including webinars, events, and analyst engagements

What’s in it for you?

Join an innovative, fast growing organization at the forefront of AI, where you will have the opportunity to shape how cutting edge products are brought to market. You will work alongside high performing teams in a collaborative and dynamic environment, with strong opportunities for growth and impact.

If you are passionate about product marketing, AI innovation, and driving meaningful business outcomes, this could be your next big opportunity at NiCE.

Requisition ID: 10385

Reporting into: Director, Product Marketing

Role Type: Individual Contributor.