SUMMARY

The Manager, Analytics is responsible for leading a team of BI developers and analysts to deliver reliable, high-performance business intelligence solutions in line with company strategy. This role emphasizes data modeling, ETL development, dashboard/report creation, and ensuring robust data pipelines. The Manager will collaborate closely with Product Management, IT, and business stakeholders to translate analytical needs into actionable insights, supporting data-driven decision-making company-wide.

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning a diverse set of industries.

If residing within commutable distance to our Newcastle office or Sydney office, a hybrid schedule would be offered (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance but who still reside in Australia.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead, mentor, and develop a team of BI and analytics professionals, including guidance on best practices for data modeling, ETL, and reporting.
• Collaborate with product managers, business units, and stakeholders to gather and clarify BI requirements and to translate them into scalable technical solutions.
• Architect, enhance, and support data warehouses and analytic data marts, primarily utilizing Jasper Server, Power BI and Snowflake.
• Oversee the design, implementation, and optimization of ETL processes to ensure the accuracy and timeliness of data integrations from multiple sources.
• Ensure projects are tracked in JIRA, with thorough code reviews, data quality checks, and UAT/testing prior to deployment.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives for the BI and Analytics team.
• Drive continuous improvement in BI processes, adoption of new tools/technologies, and foster a culture of data quality and governance.
• Troubleshoot and resolve data issues, working with engineering and business teams as needed to remove blockers.
• Ensure smooth collaboration with engineering, infrastructure, and business analysts to provide actionable BI solutions across teams.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• B.S. in Computer Science, Information Systems, Data Analytics, or related field, or equivalent experience.
• Deep expertise in SQL, including writing complex queries and performance tuning.
• Extensive hands-on experience with multiple reporting and BI tools such as Jasper Server, MicroStrategy, Sisense, SQL Server Reporting Services (SSRS), Power BI etc .
• Extensive hands-on experience with multiple database platforms such as MySQL, Postgresql, Snowflake.
• 3+ years in a BI/Analytics management or senior/lead BI developer role within a software development company.
• Experience architecting and supporting distributed BI systems/cloud analytics solutions.
• Strong understanding of data warehousing principles, data modeling (star/snowflake schemas), and data governance.
• Proven success managing multiple projects with Agile methodologies, especially involving large data sets and complex reporting requirements.
• Excellent interpersonal and communication skills, with a demonstrated ability to translate technical work into business value for non-technical audiences.

#LI-REMOTE

Preference will be given to candidates who reside within a commutable distance of Avetta’s Sydney Office, located at Level 4, 175 Pitt Street, Sydney NSW 2000 or to those who reside near Avetta's Newcastle Office, located at Level 6, 24 Honeysuckle Drive Newcastle, NSW 2300. For those living near an office, this role requires a hybrid work schedule consisting of three in‑office days and two work‑from‑home days each week. Remote work may be considered for those outside of commutable distance to an office.

SUMMARY:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

The Client Program Manager will own strategic and key client accounts, combining program management expertise with client success leadership. This role ensures the delivery of large-scale SaaS client programs while driving adoption, retention, and growth. Acting as both a trusted advisor and program leader, you will coordinate cross-functional teams, manage complex initiatives, and maintain strong client relationships to maximize value and impact.

Please note: This role requires full working rights in Australia, without current or future sponsorship. Proof of this is required to be produced during the final stages of the selection process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Management

• Develop, implement, and maintain program initiatives aligned with organizational objectives.
• Oversee multiple projects and teams within strategic client programs, ensuring goals are met or exceeded.
• Collaborate with sponsors and cross-functional teams to define scope, deliverables, resources, timelines, and work plans.
• Monitor program performance, identify risks, and implement mitigation strategies.
• Provide detailed management reporting and status updates to stakeholders.

Client Success

• Serve as the primary voice for strategic clients, nurturing relationships and identifying additional stakeholders.
• Conduct regular Success Planning and QBR sessions to demonstrate value and define next steps.
• Act as a trusted advisor on product functionality, best practices, and program recommendations.
• Drive adoption and expansion of Avetta’s platform through proactive engagement and training.
• Partner with Account Management, Implementation, and Professional Services to support growth and mitigate risk.
• Advocate for client needs internally, influencing process and product improvements.
• Collaborate closely with regional Client Success Managers on global complex initiatives to ensure regional execution and alignment success.

Leadership & Collaboration

• Mentor and guide team members on best practices and process improvements.
• Participate in special projects, NPIs, and cross-functional initiatives to enhance efficiency and scalability.
• Use data-driven insights to inform decisions and strategies.

PREFERRED QUALIFICATIONS:

• 8 years of combined program management and client success experience in a SaaS environment.
• Proven ability to manage multiple programs and major enterprise accounts concurrently.
• Strong communication, leadership, and organizational skills.
• Experience with Wrike, Jira, Confluence, SFDC, and CRM tools.
• Ability to travel minimum 10%.

IDEAL EDUCATION & TRAINING:

• Bachelor’s degree in business or related field (MBA preferred).
• PMP certification or equivalent experience.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Client Program Manager position, please submit your online application by June 30, 2026.

#LI-REMOTE

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).  Candidates within commutable distance are preferred, but those outside of commutable distance (but still residing in Australia or New Zealand) may be considered on a remote basis. Please note: this role requires full working rights in New Zealand without the need for current or future sponsorship.

This position requires being fluent in English AND at least one of the following languages: Japanese, Mandarin, Cantonese, or Malay.

SUMMARY

Reporting to the Lead of QHSE Training, Quality & Development, the QHSE Training Professional supports the QHSE Audit Optimization Department. This role assists in maintaining the quality of QHSE Manual Audits, training new auditors, and overseeing ongoing education initiatives. Seeking a self-motivated individual capable of independent work, thriving under pressure, and managing multiple projects simultaneously.

  
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training:

• Help facilitate training sessions for new Full-Time Equivalent (FTE) and Independent Contractor (IC) Auditors, aiding regional managers in their onboarding efforts.
• Provide leadership and guidance to QHSE Associates or Professionals.

QHSE Quality:

• Maintain Standard Operating Procedures (SOP) and Work Instructions for audits.
• Support Audit Quality methodologies to ensure product quality and reliability for Avetta customers.
• Review Auditors' assessments of Supplier QHSE management systems, programs, and protocols based on the services provided.
• Collaborate cross-functionally to ensure timely completion of investigations and identification of corrective actions.
• Validate the accuracy, relevance, and applicability of documentation for corrective actions with auditors.
• Ensure Avetta's compliance with ISO 9001 and Certification standards.

Development:

• Support the Continual Education of QHSE Professionals through calibration sessions, identifying top error categories, and sharing best practices.
• Assist in related Training and Corrective Action initiatives for QHSE Auditors.

IDEAL QUALIFICATIONS:

• Fluent in English AND one of the following languages is required: Japanese, Mandarin, Cantonese, or Malay
• Bachelor’s degree in a QHSE-related discipline is highly preferred.
• Possession of an advanced Safety designation (NEBOSH, AIHS, etc.).
• Preferred quality, safety, or environmental management system auditor designation (ISO 9001, 14001, 45001).
• 5+ years of robust experience in safety supply chain management.
• Prior experience in an Avetta HSE Professional role is advantageous.
• Profound knowledge and comprehension of WHS regulations and familiarity with other Regulatory Agencies (NOPSEMA, ISO, etc.).
• Experience with developing and maintaining quality documents.
• Preferred background in Industry & Field HSE, with bilingual proficiency being an added asset.
• Proficiency in utilizing diverse computer applications such as Access, Excel, Outlook, SharePoint, PowerPoint, as well as expertise in Web Conferencing Software (e.g., Zoom, Webex, or GoToMeeting) and JIRA.

#LI-Remote

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).  Candidates within commutable distance are preferred, but those outside of commutable distance (but still residing in Australia or New Zealand) may be considered on a remote basis. Please note: this role requires full working rights in Australia without the need for current or future sponsorship.

This position requires being fluent in English AND at least one of the following languages: Japanese, Mandarin, Cantonese, or Malay.

SUMMARY

Reporting to the Lead of QHSE Training, Quality & Development, the QHSE Training Professional supports the QHSE Audit Optimization Department. This role assists in maintaining the quality of QHSE Manual Audits, training new auditors, and overseeing ongoing education initiatives. Seeking a self-motivated individual capable of independent work, thriving under pressure, and managing multiple projects simultaneously.

  
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training:

• Help facilitate training sessions for new Full-Time Equivalent (FTE) and Independent Contractor (IC) Auditors, aiding regional managers in their onboarding efforts.
• Provide leadership and guidance to QHSE Associates or Professionals.

QHSE Quality:

• Maintain Standard Operating Procedures (SOP) and Work Instructions for audits.
• Support Audit Quality methodologies to ensure product quality and reliability for Avetta customers.
• Review Auditors' assessments of Supplier QHSE management systems, programs, and protocols based on the services provided.
• Collaborate cross-functionally to ensure timely completion of investigations and identification of corrective actions.
• Validate the accuracy, relevance, and applicability of documentation for corrective actions with auditors.
• Ensure Avetta's compliance with ISO 9001 and Certification standards.

Development:

• Support the Continual Education of QHSE Professionals through calibration sessions, identifying top error categories, and sharing best practices.
• Assist in related Training and Corrective Action initiatives for QHSE Auditors.

IDEAL QUALIFICATIONS:

• Fluent in English AND one of the following languages is required: Japanese, Mandarin, Cantonese, or Malay
• Bachelor’s degree in a QHSE-related discipline is highly preferred.
• Possession of an advanced Safety designation (NEBOSH, AIHS, etc.).
• Preferred quality, safety, or environmental management system auditor designation (ISO 9001, 14001, 45001).
• 5+ years of robust experience in safety supply chain management.
• Prior experience in an Avetta HSE Professional role is advantageous.
• Profound knowledge and comprehension of WHS regulations and familiarity with other Regulatory Agencies (NOPSEMA, ISO, etc.).
• Experience with developing and maintaining quality documents.
• Preferred background in Industry & Field HSE, with bilingual proficiency being an added asset.
• Proficiency in utilizing diverse computer applications such as Access, Excel, Outlook, SharePoint, PowerPoint, as well as expertise in Web Conferencing Software (e.g., Zoom, Webex, or GoToMeeting) and JIRA.

#LI-Remote