Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

SUMMARY

The Sales Development Representative is responsible for the outreach to prospective clients with the objective of identifying potential client customers and setting qualified appointments for the field sales team.

This is a hybrid role, working three days a week in our beautiful Lehi Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Raise awareness and generate interest for Avetta through cold calling, emails, and social outreach to prospective customers
• Schedule initial discovery calls for Account Executives
• Meet or exceed assigned daily activity minimums of 80-100 activities (calls + emails)
• Manage your own book of accounts and set the strategy for effective book management
• Become a power user of Sales Navigator, ZoomInfo, Salesforce, Chili Piper and Gong as tools
• Provide constructive feedback on how to improve effectiveness and efficiency within the SDR role to SDR Managers and Sales Enablement
• Collaborate with team members to share and learn from best practices
• Maintain a schedule aligned with the business hours of your assigned region
• Regular and predictive attendance
• This position requires travel to attend sales conferences, events, training sessions and other travel as outlined by management.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Collaborate with team members to share and learn from best practices
• Minimum of 6 months of sales experience (ideally as an SDR) working with Mid-Market accounts
• Excellent verbal and written communication skills
• You have a high degree of resilience, enabling you to bounce back from setbacks
• You possess a player mindset; you strive to grow and develop and never back down from a challenge
• Your work ethic is unmatched- anything you don't know you'll make up with hard work
• You're extremely coachable and willing to receive and implement feedback

METRICS THAT MATTER:

• Ability to complete a minimum 8-hour in-office workday
• Minimum of 10 introductory meetings in which 6 are qualified per month
• Support the Enterprise Account Executive Team for Inbound and Outbound communication

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Sales Development Representative position, please submit your online application by June 8th at 11:59 PM PST.

SUMMARY

The Manager, Analytics is responsible for leading a team of BI developers and analysts to deliver reliable, high-performance business intelligence solutions in line with company strategy. This role emphasizes data modeling, ETL development, dashboard/report creation, and ensuring robust data pipelines. The Manager will collaborate closely with Product Management, IT, and business stakeholders to translate analytical needs into actionable insights, supporting data-driven decision-making company-wide.

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning a diverse set of industries.

If residing within commutable distance to our Newcastle office or Sydney office, a hybrid schedule would be offered (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance but who still reside in Australia.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead, mentor, and develop a team of BI and analytics professionals, including guidance on best practices for data modeling, ETL, and reporting.
• Collaborate with product managers, business units, and stakeholders to gather and clarify BI requirements and to translate them into scalable technical solutions.
• Architect, enhance, and support data warehouses and analytic data marts, primarily utilizing Jasper Server, Power BI and Snowflake.
• Oversee the design, implementation, and optimization of ETL processes to ensure the accuracy and timeliness of data integrations from multiple sources.
• Ensure projects are tracked in JIRA, with thorough code reviews, data quality checks, and UAT/testing prior to deployment.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives for the BI and Analytics team.
• Drive continuous improvement in BI processes, adoption of new tools/technologies, and foster a culture of data quality and governance.
• Troubleshoot and resolve data issues, working with engineering and business teams as needed to remove blockers.
• Ensure smooth collaboration with engineering, infrastructure, and business analysts to provide actionable BI solutions across teams.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• B.S. in Computer Science, Information Systems, Data Analytics, or related field, or equivalent experience.
• Deep expertise in SQL, including writing complex queries and performance tuning.
• Extensive hands-on experience with multiple reporting and BI tools such as Jasper Server, MicroStrategy, Sisense, SQL Server Reporting Services (SSRS), Power BI etc .
• Extensive hands-on experience with multiple database platforms such as MySQL, Postgresql, Snowflake.
• 3+ years in a BI/Analytics management or senior/lead BI developer role within a software development company.
• Experience architecting and supporting distributed BI systems/cloud analytics solutions.
• Strong understanding of data warehousing principles, data modeling (star/snowflake schemas), and data governance.
• Proven success managing multiple projects with Agile methodologies, especially involving large data sets and complex reporting requirements.
• Excellent interpersonal and communication skills, with a demonstrated ability to translate technical work into business value for non-technical audiences.

#LI-REMOTE

If residing within commutable distance to Avetta's Calgary, AB Office located at 255-5th Ave., SW Suite 1400, Calgary, AB  T2P 3 G6, a hybrid schedule would be required (3 days in office, 2 days work from home). We are also open to candidates living in Toronto or Ontario areas who may be considered on a remote basis. 

SUMMARY:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

As a Scrum Master II, you will take on a pivotal role in implementing the Scrum Framework and Agile processes across multiple Scrum teams. Your mission is to empower these teams to deliver exceptional solutions by fostering a culture of continuous improvement and collaboration. You will act as a key facilitator, ensuring a safe and efficient working environment while managing inter-team dependencies. In this role, you’ll be responsible for driving program-level objectives and working closely with multiple teams to ensure their success. Additionally, you will leverage emerging AI-assisted Agile tooling and advanced Jira expertise to streamline team workflows, reporting, and backlog management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with multiple teams and stakeholders (Product Managers, RTEs, Product Owners) to ensure strategic initiatives are aligned and delivered on time, focusing on program-level goals.
• Facilitate Agile ceremonies for multiple teams and lead team breakout sessions during PI Planning to coordinate dependencies, capacity, and risks.
• Mentor less experienced Scrum Masters, fostering a culture of continuous improvement across multiple teams.
• Coordinate and manage dependencies between teams, ensuring smooth delivery of large program initiatives and alignment during Scrum of Scrums.
• Support the Product Owner by:
  • Assisting with managing product roadmaps and team backlogs across multiple teams.
  • Coaching teams on backlog management, vertical slicing of stories, and estimating practices.
• Build high-performing, self-organizing teams by creating an environment that enhances collaboration, team dynamics, and cohesion across product verticals.
• Actively resolve cross-team impediments and blockers that could affect program-level progress.
• Leverage Agile metrics to track the performance of multiple teams and provide visibility into program progress and health.
• Ensure smooth alignment of multiple teams during PI Planning, using tools and metrics to drive data driven decision-making.
• Promote the adoption of Agile engineering best practices (TDD, BDD, Pair Programming, CI/CD) across multiple teams to maintain consistency in quality.
• Utilize AI-enabled Agile and productivity tools (e.g., backlog automation, sentiment analysis, or predictive metrics) to enhance team performance, forecasting, and reporting.
• Provide hands-on Jira expertise, including workflow customization, dashboard/report creation, and integration with other tools (Confluence, Aha!, GitHub), supporting both team and program-level needs.

PREFERRED QUALIFICATIONS:

• Experience in Project Management and Agile methodologies, with proven success in scaling Agile across multiple teams, typically obtained through 6 years of experience.
• Deep expertise in Jira administration and reporting, with the ability to coach teams and troubleshoot tool-related challenges.
• Experience with AI-driven Agile or productivity tools preferred (e.g., AI-assisted backlog grooming, reporting, or team health insights).
• Proficiency in Agile tools like Jira, Confluence, and Aha! (or similar portfolio/product management tools).
• Demonstrated success in leading multi-team Agile initiatives, managing complex dependencies, and driving program-level outcomes.
• Experience mentoring and coaching other Scrum Masters.
• Strong leadership and communication skills, with a proven ability to foster collaboration across teams and product lines.
• Experience managing complex SaaS product development and delivering solutions across multiple business units.
• Ability to travel to the United States as needed, without visa or travel restrictions, is preferred.

IDEAL EDUCATION & TRAINING:

• Bachelor’s degree in Computer Science, Engineering, or related area.
• Scrum.org PSM II or SAFe Advanced Scrum Master (SASM) certification preferred.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Scrum Master II position, please submit your online application by June 30, 2026, at 11:59 PM PST.

#LI-REMOTE

#LI-HYBRID

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

SUMMARY

As the Manager, Relationship Management, you will lead a team of Relationship Managers responsible for driving retention across a defined book of high-priority supplier accounts. Your focus will be on coaching, process execution, and strategic oversight to reduce churn, increase supplier satisfaction, and create a consistent, value-driven experience.

You’ll balance day-to-day operational leadership with strategic alignment to broader lifecycle initiatives. Success in this role requires strong people leadership, CRM fluency, and a passion for improving customer experience through proactive outreach and scalable processes.

At Avetta, our suppliers are more than participants — they are partners in creating safer supply chains. Your leadership will ensure that every supplier feels seen, supported, and set up for renewal success.

This is a hybrid role, working three days a week in our beautiful Lehi office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Team Leadership & Coaching

  • Manage and develop a team of Relationship Managers focused on proactive retention
  • Set clear expectations and coach the team to meet KPIs across outreach, engagement, and renewal forecasting
  • Conduct regular 1:1s and team check-ins focused on performance, supplier experience, and continuous improvement
  • Support career growth, skill development, and employee engagement

  Operational Oversight

  • Oversee task assignment, account coverage, and lifecycle playbook adherence
  • Ensure accurate documentation of supplier interactions in Salesforce
  • Monitor team performance metrics and drive execution against goals
  • Maintain high visibility into risk indicators and remove blockers to team success

  Strategic Execution & Process Improvement

  • Partner with Director and cross-functional peers to refine lifecycle retention strategy
  • Provide feedback on health scoring, automation, and engagement tactics
  • Collaborate with Sales, Support, Product, and Billing to resolve friction points
  • Contribute to programmatic improvements that increase efficiency and supplier satisfaction

  Customer Experience Advocacy

  • Champion the voice of the supplier internally, ensuring that trends and insights are shared with relevant teams
  • Elevate systemic issues and advocate for experience-driven solutions
  • Promote a team culture rooted in supplier partnership, proactive engagement, and long-term retention

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• • 3–6 years of experience in a high-volume sales environment, including 1–2 years managing and coaching teams on activity metrics, objection handling, and performance outcomes
  • (B2B SaaS or compliance-driven environments strongly preferred)
  • Strong understanding of lifecycle-based engagement and proactive retention models
  • Proven success in coaching teams to performance outcomes
  • Proficient in Salesforce with a strong understanding of CRM best practices
  • Excellent verbal and written communication skills
  • Data-driven mindset with the ability to analyze performance and identify trends

SUMMARY:

As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer’s guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.

As the primary voice for our clients, the Client Success Manager works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute “what’s next?” to maximize the value, they see every day with our platform and services.

This role is a hybrid position in our Lehi, Dallas, or Houston office (3 days in office, 2 days work from home). 

How you will make an impact:

• Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement
• Maintain the client’s momentum after launch leveraging critical success factors aligned to the client’s journey as increase adoption Avetta platform over time
• Serving as the trusted advisor for clients on use-case, product functionality and applicable program recommendations
• Perform regular review-and-planning sessions (via Success Planning and QBR activities) with client stakeholders to demonstrate value, understand the client’s current business situation and objectives, and define next steps in their journey with Avetta
• Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta’s products to achieve the maximum benefit
• Provide marketing with referenceable customers, Client Success anecdotes, data-rich trends and observations about changes in our client base and industry
• Work within the Client Success Team to create innovative strategies, services, and processes that drive increased customer adoption, retention, and expansion across all of Avetta’s offerings
• Act as the voice of Avetta clients and work cross functionally with internal stakeholders to solve problems and drive potential process and product improvements
• Assist Account Managers with client growth plans and, when necessary, at-risk mitigation
• Own the overall health of each assigned Client Account
• Assist the Client Support Team with difficult and client-specific problem resolution
• Partner with Implementation and Professional Services to support best practice implementations and identify key growth opportunities
• Maintain an attitude of constant improvement and always work to increase efficiency, scalability, and impact
• Use data to help make recommendations and decisions
• Fully document all interactions with clients (Using SFDC, Wrike, etc.)

Your key values and skills:

• You thrive in an environment of ownership & accountability
• You are proactive in your engagement with your clients and peers
• You possess strong communication and collaboration skills
• You are inherently persistent and operate as both a Client and Avetta advocate
• You approach problem solving with a creative mind, empathetic spirit, and scalable mindset
• You are passionate about your vision for client growth and laser focused on what is needed to get them there

Ideal Qualifications:

• Minimum 3+ years in either a customer-facing role with an Enterprise SaaS company or supplier management with a large organization
• Bachelor’s Degree or equivalent work experience
• Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
• Excellent interpersonal, verbal, and written communication skills
• Highly organized, collaborative, responsive, and proactive
• Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well
• Strong project management skills, PMP a plus

SUMMARY

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).

The Team Captain is responsible for reviewing, researching, and completing complex change requests to supplier accounts. In addition to core analyst responsibilities, this role provides day-to-day leadership, guidance, and support to peers, serving as a point of escalation and subject-matter expert. The Team Captain ensures regulatory accuracy, proper documentation, alignment with client and internal requirements, and consistently delivers world-class service to suppliers and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review, analyze, and action complex account change requests ensuring accuracy, completeness, and compliance with company and client requirements.
• Communicate account change requirements and outcomes with internal departments including Customer Support, Sales and Registration, Billing, Insurance, HSE, and Client Support.
• Work directly with suppliers via phone and email to obtain accurate, name-sensitive, and legally valid documentation.
• Upload, organize, and maintain documentation related to account changes received electronically.
• Audit OSHA records related to company sales, mergers, or acquisitions and ensure proper updates during USA Annual Updates.
• Maintain extensive knowledge of client-specific requirements including Insurance, OSHA, MSHA, Safety Manuals, and regulatory documentation.
• Conduct global entity research and verification using international registries, government databases, and publicly available corporate information sources.
• Evaluate contextual factors such as company structure, operations, geographic region, and historical activity to assess exception eligibility.
• Identify nuanced scenarios requiring tailored solutions and present recommendations to leadership.

LEADERSHIP RESPONSIBILITIES:

• Serve as a day-to-day point of contact and escalation resource for Account Changes Analysts.
• Provide peer coaching, guidance, and knowledge-sharing to support individual and team performance.
• Assist with onboarding and training of new team members, reinforcing processes, quality standards, and best practices.
• Support quality assurance efforts by reviewing work, identifying trends, and recommending process improvements.
• Model professionalism, accountability, and customer-focused behaviors aligned with Avetta values.
• Partner with leadership to communicate updates, clarify expectations, and support change initiatives.
• Help foster a collaborative, inclusive, and high-performing team environment.
• Provide Avetta customers and suppliers with world-class service through professional, accurate, and timely communication.

IDEAL EXPERIENCE, EDUCATION, and TRAINING:

• Clear and diplomatic verbal and written communication skills in English.
• Above-average understanding of cross-functional interactions between Customer Support, Sales and Registration, Billing, Insurance, HSE, and Client Support.
• Superior understanding of Avetta Connect and supplier account processes.
• Ability to navigate and utilize Salesforce effectively.
• Strong understanding of OSHA recordkeeping regulations and ability to locate and interpret relevant guidance.
• Ability to calculate OSHA-related statistics accurately.
• Demonstrated ability to research companies, incidents, and regulatory records across global regions including the USA, UK, and Australia.
• Proven ability to lead by influence, support peers, and balance individual contribution with team leadership.

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

Avetta is seeking a Global Compliance Project Manager with strong subject matter expertise in global regulatory compliance, supply chain risk management, and contractor risk management, with emphasis on HSE and ESG.

This role is a hands-on, SME-driven individual contributor position that blends regulatory expertise, project execution, and operational coordination. The successful candidate will be highly organized, thrive in a fast-paced SaaS environment, and demonstrate a result focused, growth-oriented mindset.

Reporting to the Director of Global Compliance, this role works cross-functionally across geographies, disciplines, and cultures. You will collaborate closely with internal teams, clients, and third-party consultants to support compliant market expansion and execute regulatory content initiatives. The content lifecycle includes the ability to review regulatory intelligence, monitor changes and manage the change control process to continuously improve global compliance processes.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide subject matter expertise on global regulatory compliance, including HSE, Insurance, and ESG requirements across multiple countries
• Translate country-specific regulatory requirements into clear functional and technical system requirements (e.g., supply chain compliance frameworks, workflows, verification rules, data fields)
• Manage end-to-end regulatory compliance and content projects from intake through delivery using JIRA and related tools
• Partner with Product, Engineering, Product Operations, and Localization teams to ensure accurate and scalable implementation of regulatory requirements
• Conduct requirements review sessions with internal stakeholders, clients, and third-party consultants to validate scope and regulatory applicability
• Be the trusted compliance authority for our global clients. You’ll proactively monitor and interpret regulatory changes, translate them into clear, actionable platform updates, and provide expert guidance that instills confidence. Your work ensures our customers know they are fully covered—every requirement, every jurisdiction, every time
• Support solution design by identifying edge cases, dependencies, and downstream impacts while balancing compliance rigor with user experience
• Ensure accurate and timely delivery of regulatory content and system updates in accordance with defined SLAs and quality standards
• Work hand-in-hand with global compliance specialists and regional experts to ensure every interpretation is precise and every piece of content is accurate. You’ll be the bridge that ensures our solutions meet the highest standards of regulatory integrity worldwide to support our global solutions and services
• Support UAT and release readiness by validating that system behavior aligns with regulatory intent and documented requirements
• Track and report on project quality, cost, turnaround time, and SLA performance
• Monitor content completion and rejection metrics to identify gaps, trends, and improvement opportunities
• Maintain accurate compliance documentation, including regulatory assessments, corrective actions, and audit-ready records
• Develop, document, and improve scalable compliance and content management processes and continuous improvement initiatives

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or equivalent experience in Regulatory Affairs, Compliance, HSE, Risk Management, or a related field
• 5 years of experience in global regulatory compliance or risk management, with hands-on project delivery experience in a SaaS or technology-enabled organization
• Strong working knowledge of international regulatory frameworks related to HSE, contractor compliance, and ESG
• Demonstrated ability to translate regulatory guidance into technical and functional requirements for SaaS platforms
• Strong technical aptitude and comfort working closely with product and engineering teams
• Proven experience managing complex, multi-region projects with cross-functional stakeholders
• Excellent written and verbal communication skills, with ability to engage technical and non-technical audiences
• Highly organized, detail-oriented, and committed to accuracy and compliance rigor
• Proactive, adaptable mindset with a focus on continuous improvement
• Advanced experience with JIRA, Confluence, Wrike, and Salesforce
• Familiarity with Agile delivery concepts, rule-based logic, conditional workflows, and data/reporting structures preferred
• Industry certifications (CSP, CRIS, ESG-related certifications) are a plus
• Fluency in English in addition to one of the following languages: French, Japanese, German, Dutch or Chinese is a plus

Preference will be given to candidates who reside within a commutable distance of Avetta’s Sydney Office, located at Level 4, 175 Pitt Street, Sydney NSW 2000 or to those who reside near Avetta's Newcastle Office, located at Level 6, 24 Honeysuckle Drive Newcastle, NSW 2300. For those living near an office, this role requires a hybrid work schedule consisting of three in‑office days and two work‑from‑home days each week. Remote work may be considered for those outside of commutable distance to an office.

SUMMARY:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

The Client Program Manager will own strategic and key client accounts, combining program management expertise with client success leadership. This role ensures the delivery of large-scale SaaS client programs while driving adoption, retention, and growth. Acting as both a trusted advisor and program leader, you will coordinate cross-functional teams, manage complex initiatives, and maintain strong client relationships to maximize value and impact.

Please note: This role requires full working rights in Australia, without current or future sponsorship. Proof of this is required to be produced during the final stages of the selection process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Management

• Develop, implement, and maintain program initiatives aligned with organizational objectives.
• Oversee multiple projects and teams within strategic client programs, ensuring goals are met or exceeded.
• Collaborate with sponsors and cross-functional teams to define scope, deliverables, resources, timelines, and work plans.
• Monitor program performance, identify risks, and implement mitigation strategies.
• Provide detailed management reporting and status updates to stakeholders.

Client Success

• Serve as the primary voice for strategic clients, nurturing relationships and identifying additional stakeholders.
• Conduct regular Success Planning and QBR sessions to demonstrate value and define next steps.
• Act as a trusted advisor on product functionality, best practices, and program recommendations.
• Drive adoption and expansion of Avetta’s platform through proactive engagement and training.
• Partner with Account Management, Implementation, and Professional Services to support growth and mitigate risk.
• Advocate for client needs internally, influencing process and product improvements.
• Collaborate closely with regional Client Success Managers on global complex initiatives to ensure regional execution and alignment success.

Leadership & Collaboration

• Mentor and guide team members on best practices and process improvements.
• Participate in special projects, NPIs, and cross-functional initiatives to enhance efficiency and scalability.
• Use data-driven insights to inform decisions and strategies.

PREFERRED QUALIFICATIONS:

• 8 years of combined program management and client success experience in a SaaS environment.
• Proven ability to manage multiple programs and major enterprise accounts concurrently.
• Strong communication, leadership, and organizational skills.
• Experience with Wrike, Jira, Confluence, SFDC, and CRM tools.
• Ability to travel minimum 10%.

IDEAL EDUCATION & TRAINING:

• Bachelor’s degree in business or related field (MBA preferred).
• PMP certification or equivalent experience.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Client Program Manager position, please submit your online application by June 30, 2026.

#LI-REMOTE

SUMMARY

The Manager, Vetify Supplier Support leads Avetta’s Vetify supplier support operations across internal teams and external BPO partners, ensuring a seamless, efficient, and world-class support experience for suppliers using Avetta’s platforms. This role is responsible for day-to-day management of frontline Supplier Success while driving strategic initiatives that improve our customer’s experience, case management efficiency, expand adoption of automation and AI, and standardize support processes and documentation.

Working closely with cross-functional partners and regional leaders, this role ensures that suppliers receive high-quality, multilingual support (including English, Spanish, and Canadian French) through phone, chat, email, and other service channels. The Manager, Vetify Supplier Support balances operational excellence with continuous improvement, leveraging data, technology, and strong leadership to elevate supplier satisfaction, streamline workflows, and support Avetta’s growth in the region.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  Candidates residing within commutable distance to our Calgary or Lehi office are strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direct leadership and operational oversight for Vetify Supplier Support, including internal frontline teams and external BPO partners, ensuring consistent, high-quality service across all support channels (phone, chat, email, voicemail, SMS, etc.).
• Manage a team of Team Leads (and their associated frontline teams), setting clear expectations, providing coaching and feedback, and ensuring consistent performance management and professional development.
• Own and optimize day-to-day case management operations for Avetta support including case routing, prioritization, backlog management, and resolution quality to ensure efficient and effective handling of supplier inquiries.
• Drive the adoption of automation and AI within Supplier Support, partnering with internal stakeholders to identify use cases, implement solutions, and measure impact on efficiency, quality, and supplier experience.
• Lead process improvement initiatives focused on simplifying workflows, reducing friction for suppliers, and improving key metrics such as time to resolution, first contact resolution, and CSAT/NPS.
• Establish, maintain, and continuously improve standardized process documentation and operating procedures for Vetify support, ensuring consistency across internal teams and BPO partners.
• Monitor and manage performance against key Metrics that Matter (e.g., CSAT, NPS, verification quality, interaction quality, SLA adherence, productivity, attendance) and take timely action to address gaps or risks.
• Build and maintain strong relationships with BPO partners, including performance governance, staffing alignment, quality oversight, and continuous improvement across partner sites supporting Vetify suppliers.
• Collaborate closely with cross-functional teams (e.g., Supplier Services leadership, Training, Quality, WFM, Product, Client Services, IT, and Operations) to align support operations with broader business goals and upcoming initiatives.
• Partner with Training & Quality to ensure new hires, existing staff, and BPO agents receive up-to-date training on systems, processes, and best practices, and that coaching and calibration routines are in place and effective.
• Use data and reporting (e.g., from Salesforce and other internal tools) to identify trends, root causes, and opportunities, and translate insights into clear action plans for the Vetify Supplier Support organization.
• Support planning and execution of new client launches, campaigns, and change initiatives that impact Vetify support, ensuring operational readiness, clear communication, and post-launch monitoring.
• Foster an engaging, customer-centric culture focused on accountability, continuous learning, and high performance, where employees and partners feel supported, informed, and empowered to solve supplier challenges.
• Ensure consistent communication of company and department goals, priorities, and updates to Vetify Supplier Support teams and BPO partners.
• Maintain regular and predictable attendance and ensure appropriate leadership coverage for Vetify operations during US business hours, with flexibility as needed for critical issues or initiatives.
• Perform other duties and responsibilities as required to support Supplier Success and Avetta’s strategic objectives.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• 5+ years of experience managing a call center or support center, including responsibility for frontline teams and first-line leaders (e.g., Team Leads or Supervisors).
• Demonstrated success managing multi-site or partner/BPO operations, including performance management, quality oversight, and collaborative improvement initiatives.
• Strong working knowledge of support center operations, including case management, SLAs, staffing, queue management, escalation handling, and customer satisfaction metrics.
• Experience working with Salesforce Service Cloud or a similar CRM/case management platform; Salesforce experience is a significant plus.
• Familiarity with, or hands-on experience in, leveraging automation and AI in support operations (e.g., virtual assistants, chatbots, AI-driven routing or knowledge tools), including basic prompting skills and comfort adopting new technologies.
• Proficiency with Microsoft Office (especially Excel and PowerPoint) for reporting, analysis, and executive-ready presentations.
• Demonstrated ability in goal setting, performance management, and coaching, including setting clear targets, reviewing results, and driving accountability at both team and individual levels.
• Experience in project management or leading cross-functional initiatives, with the ability to define scope, manage timelines, coordinate stakeholders, and deliver measurable outcomes.
• Comfortable working in a fast-paced, evolving environment, with strong prioritization, problem-solving, and decision-making skills.
• Excellent written, oral, and interpersonal communication skills, including the ability to present to leadership and collaborate effectively across departments.
• Preferred location in Lehi, Utah or Calgary, Canada, with a hybrid work arrangement and minimal travel as needed.

SUMMARY

The Manager, Vetify Supplier Support leads Avetta’s Vetify supplier support operations across internal teams and external BPO partners, ensuring a seamless, efficient, and world-class support experience for suppliers using Avetta’s platforms. This role is responsible for day-to-day management of frontline Supplier Success while driving strategic initiatives that improve our customer’s experience, case management efficiency, expand adoption of automation and AI, and standardize support processes and documentation.

Working closely with cross-functional partners and regional leaders, this role ensures that suppliers receive high-quality, multilingual support (including English, Spanish, and Canadian French) through phone, chat, email, and other service channels. The Manager, Vetify Supplier Support balances operational excellence with continuous improvement, leveraging data, technology, and strong leadership to elevate supplier satisfaction, streamline workflows, and support Avetta’s growth in the region.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  Candidates residing within commutable distance to our Calgary or Lehi office are strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direct leadership and operational oversight for Vetify Supplier Support, including internal frontline teams and external BPO partners, ensuring consistent, high-quality service across all support channels (phone, chat, email, voicemail, SMS, etc.).
• Manage a team of Team Leads (and their associated frontline teams), setting clear expectations, providing coaching and feedback, and ensuring consistent performance management and professional development.
• Own and optimize day-to-day case management operations for Avetta support including case routing, prioritization, backlog management, and resolution quality to ensure efficient and effective handling of supplier inquiries.
• Drive the adoption of automation and AI within Supplier Support, partnering with internal stakeholders to identify use cases, implement solutions, and measure impact on efficiency, quality, and supplier experience.
• Lead process improvement initiatives focused on simplifying workflows, reducing friction for suppliers, and improving key metrics such as time to resolution, first contact resolution, and CSAT/NPS.
• Establish, maintain, and continuously improve standardized process documentation and operating procedures for Vetify support, ensuring consistency across internal teams and BPO partners.
• Monitor and manage performance against key Metrics that Matter (e.g., CSAT, NPS, verification quality, interaction quality, SLA adherence, productivity, attendance) and take timely action to address gaps or risks.
• Build and maintain strong relationships with BPO partners, including performance governance, staffing alignment, quality oversight, and continuous improvement across partner sites supporting Vetify suppliers.
• Collaborate closely with cross-functional teams (e.g., Supplier Services leadership, Training, Quality, WFM, Product, Client Services, IT, and Operations) to align support operations with broader business goals and upcoming initiatives.
• Partner with Training & Quality to ensure new hires, existing staff, and BPO agents receive up-to-date training on systems, processes, and best practices, and that coaching and calibration routines are in place and effective.
• Use data and reporting (e.g., from Salesforce and other internal tools) to identify trends, root causes, and opportunities, and translate insights into clear action plans for the Vetify Supplier Support organization.
• Support planning and execution of new client launches, campaigns, and change initiatives that impact Vetify support, ensuring operational readiness, clear communication, and post-launch monitoring.
• Foster an engaging, customer-centric culture focused on accountability, continuous learning, and high performance, where employees and partners feel supported, informed, and empowered to solve supplier challenges.
• Ensure consistent communication of company and department goals, priorities, and updates to Vetify Supplier Support teams and BPO partners.
• Maintain regular and predictable attendance and ensure appropriate leadership coverage for Vetify operations during US business hours, with flexibility as needed for critical issues or initiatives.
• Perform other duties and responsibilities as required to support Supplier Success and Avetta’s strategic objectives.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• 5+ years of experience managing a call center or support center, including responsibility for frontline teams and first-line leaders (e.g., Team Leads or Supervisors).
• Demonstrated success managing multi-site or partner/BPO operations, including performance management, quality oversight, and collaborative improvement initiatives.
• Strong working knowledge of support center operations, including case management, SLAs, staffing, queue management, escalation handling, and customer satisfaction metrics.
• Experience working with Salesforce Service Cloud or a similar CRM/case management platform; Salesforce experience is a significant plus.
• Familiarity with, or hands-on experience in, leveraging automation and AI in support operations (e.g., virtual assistants, chatbots, AI-driven routing or knowledge tools), including basic prompting skills and comfort adopting new technologies.
• Proficiency with Microsoft Office (especially Excel and PowerPoint) for reporting, analysis, and executive-ready presentations.
• Demonstrated ability in goal setting, performance management, and coaching, including setting clear targets, reviewing results, and driving accountability at both team and individual levels.
• Experience in project management or leading cross-functional initiatives, with the ability to define scope, manage timelines, coordinate stakeholders, and deliver measurable outcomes.
• Comfortable working in a fast-paced, evolving environment, with strong prioritization, problem-solving, and decision-making skills.
• Excellent written, oral, and interpersonal communication skills, including the ability to present to leadership and collaborate effectively across departments.
• Preferred location in Lehi, Utah or Calgary, Canada, with a hybrid work arrangement and minimal travel as needed.

SUMMARY

An ideal Client Onboarding Manager needs to be motivated, results-driven, and can work with client users to lead efficient and successful onboarding campaigns. The Client Onboarding Manager will drive revenue from Supplier Registrations by managing and overseeing Registration Campaign launches, while using best practices to ensure desired outcomes. They will work directly with client stakeholders, internal project team members, and supplier sales leadership. We are looking for self-starters who are resourceful and have demonstrated a high degree of discipline in their academic and professional pursuits. This is a hybrid role, working three days a week in our beautiful Lehi, Utah office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Set clear expectations with clients and foster two-way communication, establishing Avetta as a trusted partner and expert
• Support our clients on-site and in their systems as needed
• Assist client stakeholders on gathering their supplier list from various ERP systems in the appropriate format including all required data
• Coordinate the scope, enrichment, prioritization, strategy, and quality assurance of the client’s supplier list
• Collaborate with clients and Avetta’s Supplier Communications team to draft a co-branded communication plan for both the client’s internal employees and their suppliers
• Coordinate the communications being sent to the appropriate recipients at the appropriate time from the client and Avetta to drive the intended outcomes
• Assist client stakeholders in implementing good change management best practices within their business’ policies and procedures
• Coordinate with Account Management and Technical Resources when there is an opportunity for integration/automation/API.
• Disseminate critical client-specific information to internal teams
• Generate and manage Supplier Registration reporting at various levels of our clients’ organization (Company/BU/Region/Site/Submitter) to meet client SLAs, drive efficiency and quality for customers, track progress and outcomes, and strategize on next steps
• Train client users on the use of our product features related to supplier registration such as: submissions, reporting, and feedback
• Handle customer escalations and maintain regular reporting updates
• Collaborate with internal teams to create smooth transition from Client Onboarding Manager (COM) to Client Success Manager (CSM) after launch
• This position requires travel to attend sales conferences, events, training sessions and other travel as outlined by management.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 2-3 years of experience in customer onboarding, or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles
• Candidate must display high energy, high passion level, determination, and perseverance
• Sales experience or experience with long sales-cycles is a plus, but not required
• Candidate must display comfort level with working with and committing to aggressive goals
• Professional phone presence and excellent communication skills are required, both written and verbal
• Ability to work independently and as part of a team
• Able to work in fast-paced, self-directed entrepreneurial environment
• Excellent time management skills
• Strong Decision-making, problem resolution, and creative thinking skills
• Able to multi-task the activities with shifting priorities
• 2+ years of CRM (Salesforce.com) experience
• Experience with Microsoft Office suite of products
• Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team
• Bachelor’s degree in business administration or a related field is preferred
• Project Management certification or training is a plus

METRICS THAT MATTER:

• Supplier List Management
• Communication Management
• Implementation and Documentation of Change Management Best Practices
• Conversion Percentage of Managed Campaigns
• Client Feedback Training and Management
• Reporting Accuracy and Presentation
• Client Interaction Survey Scores

We offer a competitive compensation package along with comprehensive benefits, including health, dental, and vision insurance, a 401(k) plan, and paid time off.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

SUMMARY 

The Account Executive will play a key role in expanding Avetta’s footprint by driving new business with enterprise and mid-market clients in the EMEA region. This role requires a consultative sales approach by listening, uncovering challenges, and crafting solutions that deliver measurable impact. The ideal candidate will have a proven track record of closing high-value SaaS deals, successfully managing complex sales cycles, and consistently surpassing revenue targets. This includes experience working with large multinational companies, engaging complex buying committees and buyer journeys, and leveraging proven methodologies such as MEDDPICC to ensure success.

The Account Executive owns the primary relationship with prospective Avetta clients before and during their buyer journey. Once a prospect becomes a client, the Account Executive continues to manage and service the relationship until the account is fully established. At that point, the client relationship transitions to the Account Management Team for ongoing support and expansion.  If residing within commutable distance to one of our offices, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive new client acquisition by identifying and engaging enterprise prospects, building relationships with key decision-makers, and developing strategies to generate business opportunities and grow Avetta’s sales pipeline.
• Oversee the full sales cycle, from prospecting and qualification through presentations, negotiations, and signed agreements, while partnering with internal teams to ensure client needs are met every step of the way.
• Maintaining a weekly emphasis on business development initiatives to ensure consistent progress.
• Consistently deliver revenue goals by driving high-value deals while keeping a well-managed pipeline in Salesforce and provide clear, timely forecasts and insights to leadership to ensure visibility into sales performance.
• Work in partnership with an assigned Sales Development Representative to execute targeted prospecting strategies.
• Represent Avetta at industry trade shows to showcase our solutions and build relationships with prospective clients.
• Engaging in networking activities to foster relationships within the industry and promote Avetta's solutions.
• Conducting comprehensive Avetta Overview Presentations and Product Demonstrations online.
• This position requires regular travel to client sites within the assigned territory and key accounts to facilitate in-person meetings and strengthen client relationships. Travel is also required for all sales events, conferences, and other client-facing engagements.
• Providing essential support to new clients during the initial launch phase and throughout the first ninety days with Avetta, with a focus on maximizing revenue and ensuring client success.
• Actively participating in weekly 1-on-1 meetings and team calls to stay aligned with Avetta's goals and strategies.
• Possibility of attending additional trainings, meetings, and seminars as required.
• Adhering to any other duties or tasks assigned by the company to contribute to the overall success of Avetta.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 7+ years of SaaS sales experience, including 3-5+ years of enterprise-level SaaS sales experience.
• Experience in selling safety-related products or services, working with contractors, working in procurement, or working in an industry that Avetta has current customers is considered a plus.
• Excellent Organizational Skills - This role requires significant travel, meeting coordination, and RFP/RFI/RFQ response management.
• Superior Communication - Must demonstrate exceptional interpersonal and written communication skills.
• Strong Public Speaking - Ability to confidently present in front of groups, maintain audience engagement, and communicate complex topics with clarity and poise.
• Self-Motivated - Capable of setting and achieving goals independently, with minimal supervision from senior management.
• Technical Understanding - Must grasp and effectively communicate SaaS-based software functionality, including the ability to demonstrate product capabilities and solutions to clients.
• Ethical - Must embody Avetta’s core values of honesty and integrity, making client recommendations that align with both Avetta’s and the client’s best interests.

OTHER DESIRED TRAITS:

• Excellent time management skills - Ability to prioritize tasks and manage workload efficiently.
• Technical proficiency - Strong computer skills with familiarity in CRM applications, including Salesforce.
• Problem solving abilities - Skilled in analyzing issues and developing effective solutions.
• Attention to detail and accuracy - Ensures precision in work and thoroughness in execution.
• Adaptability and flexibility - Able to adjust to changing priorities and dynamic work environments.

#LI-Remote

SUMMARY

The Ready to Work Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements. This position requires being fluent in both French and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  

Pay rate: $16.50/hour USD

This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training (Mon-Fri, 9 am-6 pm Mountain time).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
• Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.
• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements
• Support onboarding and training of new RTW reps, including mentoring and shadowing.
• Participate in special projects, including process improvement initiatives and pilot programs.
• Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.
• Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
• Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.
• Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• Fluency in French and English is required.
• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
• Strong communication skills and ability to manage multiple priorities independently.
• Experience mentoring or training peers is a plus.
• Reliable and predictive attendance.

SUMMARY

The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements. This position requires being fluent in both French and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  

Pay rate: $20.50/hour CAD

This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training (Mon-Fri 9 am-6 pm Mountain time).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
• Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.
• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements
• Support onboarding and training of new RTW reps, including mentoring and shadowing.
• Participate in special projects, including process improvement initiatives and pilot programs.
• Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.
• Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
• Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.
• Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• Fluency in French and English is required.
• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
• Strong communication skills and ability to manage multiple priorities independently.
• Experience mentoring or training peers is a plus.
• Reliable and predictive attendance.

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  

Pay rate: $16.50/hour USD

This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Fluency in Spanish and English required.
• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  

Pay rate: $20.50/hour CAD

This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Fluency in Spanish and English required.
• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  

Pay rate: $16.00/hour USD

This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  

Pay rate: $20.00/hour CAD

This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need

SUMMARY

The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  

Pay rate: $16.00/hour USD

This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training (Mon-Fri 9 am-6 pm Mountain time).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
• Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.
• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements
• Support onboarding and training of new RTW reps, including mentoring and shadowing.
• Participate in special projects, including process improvement initiatives and pilot programs.
• Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.
• Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
• Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.
• Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
• Strong communication skills and ability to manage multiple priorities independently.
• Experience mentoring or training peers is a plus.
• Reliable and predictive attendance.

SUMMARY

The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  

Pay rate: $20.00/hour CAD

This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training (Mon-Fri 9 am-6 pm Mountain time).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
• Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.
• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements
• Support onboarding and training of new RTW reps, including mentoring and shadowing.
• Participate in special projects, including process improvement initiatives and pilot programs.
• Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.
• Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
• Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.
• Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
• Strong communication skills and ability to manage multiple priorities independently.
• Experience mentoring or training peers is a plus.
• Reliable and predictive attendance.

Founded in 2003, Avetta is the industry-leading provider for supplier and contractor compliance management services – with the largest supplier network of its kind! Supported by the newest, most configurable platform on the market, Avetta delivers real-time compliance data across critical risk domains such as Health, Safety, Environment, Sustainability, Insurance, Financial and Cyber threats. Our powerful portfolio of contractor and supplier management features allows customers to collect relevant data and documentation from their third-party partners at the supplier, contractor, subcontractor, project, and worker-level, ensuring risks are identified and properly mitigated throughout all stages of the supplier lifecycle. Join Avetta and support our initiative of creating safer, more sustainable supply chains! 

SUMMARY

The Supplier Relationship Manager will own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation. This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes while influencing process improvement across multiple departments. This is a hybrid role, working three days a week in our beautiful Sydney office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)
• Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
• Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
• Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
• Support cross-sell and upsell opportunities by aligning supplier needs with product value
• Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
• Interpret usage data and campaign performance to optimize engagement and retention outcomes
• Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 3–6 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
• Proven track record managing a book of business with measurable retention or revenue impact
• Strong communication, objection handling, and commercial negotiation skills
• Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
• Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

SUMMARY 

The Enterprise Account Executive will play a key role in expanding Avetta’s footprint by driving new business with enterprise clients. This role requires a consultative sales approach by listening, uncovering challenges, and crafting solutions that deliver measurable impact. The ideal candidate will have a proven track record of closing high-value SaaS deals, successfully managing complex sales cycles, and consistently surpassing revenue targets. This includes experience working with large multinational companies, engaging complex buying committees and buyer journeys, and leveraging proven methodologies such as MEDDPICC to ensure success.

The Enterprise Account Executive owns the primary relationship with prospective Avetta clients before and during their buyer journey. Once a prospect becomes a client, the Enterprise Account Executive continues to manage and service the relationship until the account is fully established. At that point, the client relationship transitions to the Account Management Team for ongoing support and expansion.  If residing within commutable distance to one of our offices, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive new client acquisition by identifying and engaging enterprise prospects, building relationships with key decision-makers, and developing strategies to generate business opportunities and grow Avetta’s sales pipeline.
• Oversee the full sales cycle, from prospecting and qualification through presentations, negotiations, and signed agreements, while partnering with internal teams to ensure client needs are met every step of the way.
• Maintaining a weekly emphasis on business development initiatives to ensure consistent progress.
• Consistently deliver revenue goals by driving high-value deals while keeping a well-managed pipeline in Salesforce and provide clear, timely forecasts and insights to leadership to ensure visibility into sales performance.
• Work in partnership with an assigned Sales Development Representative to execute targeted prospecting strategies.
• Represent Avetta at industry trade shows to showcase our solutions and build relationships with prospective clients.
• Engaging in networking activities to foster relationships within the industry and promote Avetta's solutions.
• Conducting comprehensive Avetta Overview Presentations and Product Demonstrations online.
• This position requires regular travel to client sites within the assigned territory and key accounts to facilitate in-person meetings and strengthen client relationships. Travel is also required for all sales events, conferences, and other client-facing engagements.
• Providing essential support to new clients during the initial launch phase and throughout the first ninety days with Avetta, with a focus on maximizing revenue and ensuring client success.
• Actively participating in weekly 1-on-1 meetings and team calls to stay aligned with Avetta's goals and strategies.
• Possibility of attending additional trainings, meetings, and seminars as required.
• Adhering to any other duties or tasks assigned by the company to contribute to the overall success of Avetta.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 7+ years of SaaS sales experience, including 3-5+ years of enterprise-level SaaS sales experience.
• Experience in selling safety-related products or services, working with contractors, working in procurement, or working in an industry that Avetta has current customers is considered a plus.
• Excellent Organizational Skills - This role requires significant travel, meeting coordination, and RFP/RFI/RFQ response management.
• Superior Communication - Must demonstrate exceptional interpersonal and written communication skills.
• Strong Public Speaking - Ability to confidently present in front of groups, maintain audience engagement, and communicate complex topics with clarity and poise.
• Self-Motivated - Capable of setting and achieving goals independently, with minimal supervision from senior management.
• Technical Understanding - Must grasp and effectively communicate SaaS-based software functionality, including the ability to demonstrate product capabilities and solutions to clients.
• Ethical - Must embody Avetta’s core values of honesty and integrity, making client recommendations that align with both Avetta’s and the client’s best interests.

OTHER DESIRED TRAITS:

• Excellent time management skills - Ability to prioritize tasks and manage workload efficiently.
• Technical proficiency - Strong computer skills with familiarity in CRM applications, including Salesforce.
• Problem solving abilities - Skilled in analyzing issues and developing effective solutions.
• Attention to detail and accuracy - Ensures precision in work and thoroughness in execution.
• Adaptability and flexibility - Able to adjust to changing priorities and dynamic work environments.

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $100,000-$125,000 USD per year, with commission eligibility.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Account Executive-SaaS Sales (East Region) position, please submit your online application by May 30th, 2026. 

#LI-Remote

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

SUMMARY 

We are specifically seeking candidates with experience selling into automotive OEMs and their Tier 1 and Tier 2 supplier networks. The Enterprise Account Executive will play a key role in expanding Avetta’s footprint by driving new business with enterprise clients. This role requires a consultative sales approach by listening, uncovering challenges, and crafting solutions that deliver measurable impact. The ideal candidate will have a proven track record of closing high-value SaaS deals, successfully managing complex sales cycles, and consistently surpassing revenue targets. This includes experience working with large multinational companies, engaging complex buying committees and buyer journeys, and leveraging proven methodologies such as MEDDPICC to ensure success.

The Enterprise Account Executive owns the primary relationship with prospective Avetta clients before and during their buyer journey. Once a prospect becomes a client, the Enterprise Account Executive continues to manage and service the relationship until the account is fully established. At that point, the client relationship transitions to the Account Management Team for ongoing support and expansion.  If residing within commutable distance to one of our offices, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive new client acquisition by identifying and engaging enterprise prospects, building relationships with key decision-makers, and developing strategies to generate business opportunities and grow Avetta’s sales pipeline.
• Oversee the full sales cycle, from prospecting and qualification through presentations, negotiations, and signed agreements, while partnering with internal teams to ensure client needs are met every step of the way.
• Maintaining a weekly emphasis on business development initiatives to ensure consistent progress.
• Consistently deliver revenue goals by driving high-value deals while keeping a well-managed pipeline in Salesforce and provide clear, timely forecasts and insights to leadership to ensure visibility into sales performance.
• Work in partnership with an assigned Sales Development Representative to execute targeted prospecting strategies.
• Represent Avetta at industry trade shows to showcase our solutions and build relationships with prospective clients.
• Engaging in networking activities to foster relationships within the industry and promote Avetta's solutions.
• Conducting comprehensive Avetta Overview Presentations and Product Demonstrations online.
• This position requires regular travel to client sites within the assigned territory and key accounts to facilitate in-person meetings and strengthen client relationships. Travel is also required for all sales events, conferences, and other client-facing engagements.
• Providing essential support to new clients during the initial launch phase and throughout the first ninety days with Avetta, with a focus on maximizing revenue and ensuring client success.
• Actively participating in weekly 1-on-1 meetings and team calls to stay aligned with Avetta's goals and strategies.
• Possibility of attending additional trainings, meetings, and seminars as required.
• Adhering to any other duties or tasks assigned by the company to contribute to the overall success of Avetta.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 7+ years of SaaS sales experience, including 3-5+ years of enterprise-level SaaS sales experience.
• Experience in selling safety-related products or services, working with contractors, working in procurement, or working in an industry that Avetta has current customers is considered a plus.
• Proven experience selling into the automotive ecosystem, including OEMs and Tier 1 and/or Tier 2 suppliers.
• Excellent Organizational Skills - This role requires significant travel, meeting coordination, and RFP/RFI/RFQ response management.
• Superior Communication - Must demonstrate exceptional interpersonal and written communication skills.
• Strong Public Speaking - Ability to confidently present in front of groups, maintain audience engagement, and communicate complex topics with clarity and poise.
• Self-Motivated - Capable of setting and achieving goals independently, with minimal supervision from senior management.
• Technical Understanding - Must grasp and effectively communicate SaaS-based software functionality, including the ability to demonstrate product capabilities and solutions to clients.
• Ethical - Must embody Avetta’s core values of honesty and integrity, making client recommendations that align with both Avetta’s and the client’s best interests.

OTHER DESIRED TRAITS:

• Excellent time management skills - Ability to prioritize tasks and manage workload efficiently.
• Technical proficiency - Strong computer skills with familiarity in CRM applications, including Salesforce.
• Problem solving abilities - Skilled in analyzing issues and developing effective solutions.
• Attention to detail and accuracy - Ensures precision in work and thoroughness in execution.
• Adaptability and flexibility - Able to adjust to changing priorities and dynamic work environments.

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $100,000-$125,000 USD per year, with commission eligibility.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Account Executive-SaaS Sales (East Region- Automotive) position, please submit your online application by May 30th, 2026. 

#LI-Remote

Founded in 2003, Avetta is the industry-leading provider for supplier and contractor compliance management services – with the largest supplier network of its kind! Supported by the newest, most configurable platform on the market, Avetta delivers real-time compliance data across critical risk domains such as Health, Safety, Environment, Sustainability, Insurance, Financial and Cyber threats. Our powerful portfolio of contractor and supplier management features allows customers to collect relevant data and documentation from their third-party partners at the supplier, contractor, subcontractor, project, and worker-level, ensuring risks are identified and properly mitigated throughout all stages of the supplier lifecycle. Join Avetta and support our initiative of creating safer, more sustainable supply chains! 

SUMMARY

The Supplier Relationship Manager will own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation. This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes while influencing process improvement across multiple departments. This is a hybrid role, working three days a week in our Maidenhead office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)
• Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
• Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
• Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
• Support cross-sell and upsell opportunities by aligning supplier needs with product value
• Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
• Interpret usage data and campaign performance to optimize engagement and retention outcomes
• Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 3–6 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
• Proven track record managing a book of business with measurable retention or revenue impact
• Strong communication, objection handling, and commercial negotiation skills
• Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
• Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience

Preference will be given to candidates located within a commutable distance of Avetta's Newcastle office (Level 6, 24 Honeysuckle Drive Newcastle, NSW 2300). This role follows a hybrid schedule, requiring three days in the office and two days working remotely each week. Candidates must be based within a reasonable commuting distance of this location.

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

Avetta’s Implementation Project Manager (IPM) supports the successful delivery of client onboarding and implementation projects, partnering with customers to ensure a smooth transition onto the Avetta platform. This role manages client implementations or defined workstreams within larger programs, focusing on timely delivery, clear communication, and high-quality execution.

The IPM works closely with internal teams and client stakeholders to coordinate project activities, track progress, and resolve issues. This role follows established implementation methodologies and is supported by senior team members for more complex scenarios. The position offers strong growth potential into more advanced project leadership responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Implementation Delivery

• Manage client implementations or specific workstreams within larger projects.
• Support client onboarding activities including kickoff meetings, timelines, and status updates.
• Gather client requirements and assist in translating business needs into system configurations and setup activities.
• Guide clients through standard onboarding processes, ensuring clarity on timelines, roles, and expectations.

Project Coordination & Execution

• Develop and maintain project plans, timelines, and task tracking using established tools and templates.
• Monitor project progress, identify risks, and escalate issues to senior team members as needed.
• Coordinate cross-functional activities across Product, Engineering, Operations, and Support teams.
• Ensure system configurations and setups are completed, tested, and validated prior to go-live.

Client Communication & Support

• Serve as a primary point of contact for day-to-day client communication during implementation.
• Provide regular status updates and ensure stakeholders are informed of progress, risks, and next steps.
• Support user acceptance testing (UAT) and assist clients during go-live preparation and execution.
• Help address client questions and ensure a positive onboarding experience.

Process Adherence & Continuous Improvement

• Follow established implementation methodologies, tools, and best practices.
• Contribute feedback to improve processes, templates, and client experience.
• Maintain accurate project documentation and reporting.
• Participate in team training and development activities to build implementation expertise.

PREFERRED QUALIFICATIONS:

• 2–4 years of project management experience.
• Exposure to SaaS, software implementation, or onboarding environments preferred.
• Familiarity with project management tools such as Wrike, Jira, or Microsoft Project.
• Working knowledge of implementations involving configuration, data setup, or integrations is a plus.
• CAPM, PMP (in progress), or Agile certification is a plus but not required.

IDEAL EDUCATION & TRAINING:

• Bachelor’s degree in Business, Operations, Technology, or a related field preferred.
• Interest in developing project management and client delivery skills.

#LI-HYBRID

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

SUMMARY

The Principal: Health, Safety & Environment will serve as the leader for modern work system safety and subject matter expert for Health, Safety, and Environment (HS&E) across the APAC region, while leveraging global best practices to deliver consistent, world-class solutions. This role combines consultative advisory, solution architecture, client engagement and strong industry alliances to support Avetta’s expert services, pre-sales processes, and work system maturity for clients operating in diverse markets worldwide.

This role requires familiarity with ESG/Sustainability best practices as it relates to the HSE function, performance and reporting (including Waste, Water and Energy).   

If residing within commutable distance to our Sydney office, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Act as the trusted advisor for HS&E leaders across APAC, providing strategic guidance aligned with regional regulations (e.g., Regional directives/HSE standards/ISO and Sustainability frameworks) as well as global compliance requirements and established better practices.
• Key-Collaboration Leader: With global teams to ensure APAC-specific solutions integrate seamlessly with Avetta’s worldwide offerings, maintaining consistency with international standards such as ISO 45001 and PDCA methodology. Advocacy and Instilling Belief in a Better Way!
• Support pre- and post-sales activities that align client organizational goals and supply chain risk mitigation strategy to Avetta product / solutions.
• Develop and enhance professional service offerings tailored to APAC market needs, while contributing to global service innovation and scalability.
• Design and deliver impactful presentations, workshops and executive roundtables—both virtually and in-person—at client engagements, industry events, and conferences across APAC.
• Utilize deep experiential knowledge and regional case studies to articulate value propositions and influence HS&E decision-makers.
• Partner with product development teams to advance Avetta’s systems approach, including Safety Maturity Index and continuous improvement metrics, ensuring relevance for APAC clients and alignment with global benchmarks.
• Represent Avetta as an external-facing HS&E thought leader, promoting modern safety methodologies and fostering alignment to Avetta solutions across APAC and globally.
• Strong collaboration with other SME areas, particularly ESG, but to also include Supply Chain Risk Management as well as Change Management

Key Competencies:

• HS&E Expertise- APAC with Global Understanding: Ability to apply international standards and frameworks (ISO, PDCA) while adapting to APAC-specific regulatory and cultural contexts.
• Empathetic Communicator and Emotional Intelligence: Demonstrated ability to build trust and credibility with diverse stakeholders and differing opinions to foster long-term partnerships.
• Strategic Consulting: Skilled in diagnosing client challenges and architecting tailored solutions that align with organizational goals.
• Influential Communication: Exceptional verbal and written communication skills, capable of delivering persuasive presentations and thought leadership content.
• Highly Collaborative and Cross-Functional Experience: Proven ability to work successfully within HSE function by creating strong and mutual interdependencies across the organization: Risk Management, Procurement, IT, HR, Sales, Operations, Marketing.
• Innovation & Adaptability: Forward-thinking approach to modern safety practices, digital transformation, and continuous improvement.
• Modern Methodology / Practice: Serious Injury / Fatality prevention, Alternative Metrics, New View of Safety, Safety 1 & 2, Human/Organizational Performance, knowledge and understanding of market shifts and industry expectations to match client needs and Avetta solutions

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Minimum of 15 years of growing knowledge, responsibility and experience in HS&E leader roles
• Proficient with Safety Management Systems – ability to demonstrate success through implementation
• Expertise with Project Management
• Expertise with Building Business Cases
• Proficient with Contractor Safety Management
• Proficient with Analytics and Opportunity Assessment
• Ability to create and present information that is informative, comprehensive, and targeted.
• Exceptional communication skills, including oral, written, and non-verbal communication
• Proficiency in the use of various computer applications, including Access, Excel, Outlook, SharePoint, PowerPoint, Web Conferencing Software (e.g. Zoom, Webex, etc.).
• Proficient Knowledge – Avetta, ISN, Achilles, Veriforce, PEC, ComplyWorks
• Bachelor's Degree
• CSP, ARM and/or other relevant credentials / certifications in Health/Safety
• Industry participation / network strength in related groups such as: IIRSM (International Institute of Risk/Safety Management), ASSP Region 9 / Mid-East Chapter (American Society of Safety Professionals), NSC Global Networks (National Safety Council), SHINE or others.

#LI-REMOTE

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $91,500 - $105,000 USD per year, with a potential bonus.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Billing Operations & Systems Manager  position, please submit your online application by June 30, 2026. 

#LI-REMOTE

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

SUMMARY

The Account Executive - Existing Clients is responsible for developing long-term relationships with a portfolio of assigned Clients with the objective of ensuring optimum use and satisfaction with our solutions to secure continued expansion. In this role, you will represent the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. The Account Executive - Existing Clients will be responsible for Client Renewals and, by providing feedback regarding each Client’s success, will be a key voice of the Client from the Sales Team.  This role will integrate with Client Implementation, Customer Success and Product Management Teams. Account Executive - Existing Clients are the primary contact for our most important and critical Clients and are targeted with a sales and client retention quota based on metrics around Renewal, Client Expansion and Client Satisfaction.  If residing within commutable distance to one of our offices, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and manage relationships with key Client stakeholders and executive sponsors within the Safety, Procurement, Finance/Risk and Legal functions at Client Site and Corporate levels.
• In collaboration with Client Implementation and Customer Success ensure a high level of satisfaction with our solutions and services.
• Create and document a strategic account plan for each assigned client.
• Perform remote and onsite Client Reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements.
• Reviews can be weekly, monthly, or quarterly depending on client needs, in concert with developed strategic account plan.
• Communicate all new features and products to assigned clients.
• Demo all products and features to current and/or expansion opportunities.
• Identify Expansion opportunities within assigned Clients and collaborate with other Teams as appropriate to ensure growth attainment.
• Participate in continuous improvement of Account Management Team.
• Create and communicate top customer issues, assist in developing action plans to resolve.
• Adherence to all sales processes including accurate and timely updating of applicable systems.
• Track and own your Account Management Metrics, Client Satisfaction, Client Call Plans, Client Reviews, Reference Status and deliver complete Sales Forecasts.
• This position requires regular travel to client sites within the assigned territory and key accounts to facilitate in-person meetings and strengthen client relationships. Travel is also required for all sales events, conferences, and other client-facing engagements.
• The successful candidate will be responsible for achieving the assigned sales quota.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Accountable for results and deliverables, able to work independently and proactively.
• Experienced in being responsible for Renewal and/or Expansion/Upsell quota and consistent proven success.
• 2+ years of Account Management experience in a Mid-Market software/complex sale, ideally a SaaS environment.
• Global experience is highly preferred.
• The candidate must possess excellent negotiation and presentation skills.
• Strong verbal and written communication skills are required.
• The candidate should be proficient in Microsoft Office and Salesforce.com.
• Excellent time-management skills are essential for success in this role.
• Technically sound in computer skills and familiarity with CRM applications / SalesForce.com.
• The role requires strong problem analysis and problem-solving skills.
• The candidate must demonstrate a strong willingness to put in the hours required to successfully execute all job responsibilities.
• Strong understanding of sales methodologies, with Challenger and MEDDPICC experience highly preferred.
• The role requires a structured and organized approach to work.
• Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team.

SUMMARY
We are seeking a dynamic and experienced Enablement Specialist & Sales Coach to join our Revenue Enablement team and drive sales excellence.

The Enablement Specialist - Sales Coach will work closely with front-line sales leaders, individual sellers, and new hires to enhance their skills, improve performance, and achieve quota attainment with a strategic focus on the 80/80 goal-ensuring 80% of reps are achieving 80% or greater of their quota. This role combines competency analysis, tailored skills training, role-playing, and ongoing 1:1 coaching to empower sales teams to reach their full potential. A key focus will be on coaching sales teams in structured and value-driven selling methodologies, including MEDDPICC and Challenger Sales, to enable more strategic, consultative, and effective sales conversations that maximize customer value.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with sales leaders and individual sellers to identify skill gaps and developmental needs through competency assessments.
• Develop and deliver targeted training sessions, workshops, and materials focused on MEDDPICC, Challenger Sales, and value-based selling strategies.
• Utilize role-playing exercises regularly to reinforce key skills, build confidence, and simulate real sales scenarios for more effective learning.
• Provide personalized, ongoing coaching to reinforce the application of these methodologies, ensuring reps can confidently navigate complex sales cycles and articulate value.
• Support sales onboarding by executing onboarding programs and ensuring new hires are equipped with the necessary tools and knowledge to apply sales methodologies from day one.
• Track and analyze performance metrics to measure the effectiveness of training and coaching initiatives, with a focus on advancing toward the 80/80 goal—80% of reps achieving 80% or more of their quota—and adjusting approaches as needed.
• Foster a culture of continuous improvement by encouraging feedback, self-development, peer learning, and realistic role-play scenarios within the team.
• Partner with sales leadership to ensure enablement activities align with strategic sales processes and revenue objectives.
• Provide coaching guidance to sales leaders to reinforce desired behaviors.
• Stay current on sales enablement best practices, industry trends, and techniques related to MEDDPICC, Challenger, and value-based selling to bring innovative approaches to the team.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 7+ years experience as a seller, sales leader, sales trainer, or sales coach, with practical knowledge of MEDDPICC, Challenger Sales, and value-based selling methodologies.
• Demonstrated success in coaching and developing sales teams, especially in complex or target-driven sales environments.
• Strong facilitation and role-playing skills to reinforce learning and develop new sales behaviors.
• Excellent communication, presentation, and interpersonal skills.
• Analytical mindset with experience in measuring sales performance and coaching impact.
• Ability to adapt coaching and training approaches based on individual and team needs.
• Experience in onboarding and new hire training is highly preferred.
• A proactive, motivating, and energetic personality passionate about developing sales talent and achieving growth targets.

SUMMARY
We are seeking a dynamic and experienced Enablement Specialist & Sales Coach to join our Revenue Enablement team and drive sales excellence.

The Enablement Specialist - Sales Coach will work closely with front-line sales leaders, individual sellers, and new hires to enhance their skills, improve performance, and achieve quota attainment with a strategic focus on the 80/80 goal-ensuring 80% of reps are achieving 80% or greater of their quota. This role combines competency analysis, tailored skills training, role-playing, and ongoing 1:1 coaching to empower sales teams to reach their full potential. A key focus will be on coaching sales teams in structured and value-driven selling methodologies, including MEDDPICC and Challenger Sales, to enable more strategic, consultative, and effective sales conversations that maximize customer value.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with sales leaders and individual sellers to identify skill gaps and developmental needs through competency assessments.
• Develop and deliver targeted training sessions, workshops, and materials focused on MEDDPICC, Challenger Sales, and value-based selling strategies.
• Utilize role-playing exercises regularly to reinforce key skills, build confidence, and simulate real sales scenarios for more effective learning.
• Provide personalized, ongoing coaching to reinforce the application of these methodologies, ensuring reps can confidently navigate complex sales cycles and articulate value.
• Support sales onboarding by executing onboarding programs and ensuring new hires are equipped with the necessary tools and knowledge to apply sales methodologies from day one.
• Track and analyze performance metrics to measure the effectiveness of training and coaching initiatives, with a focus on advancing toward the 80/80 goal—80% of reps achieving 80% or more of their quota—and adjusting approaches as needed.
• Foster a culture of continuous improvement by encouraging feedback, self-development, peer learning, and realistic role-play scenarios within the team.
• Partner with sales leadership to ensure enablement activities align with strategic sales processes and revenue objectives.
• Provide coaching guidance to sales leaders to reinforce desired behaviors.
• Stay current on sales enablement best practices, industry trends, and techniques related to MEDDPICC, Challenger, and value-based selling to bring innovative approaches to the team.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 7+ years experience as a seller, sales leader, sales trainer, or sales coach, with practical knowledge of MEDDPICC, Challenger Sales, and value-based selling methodologies.
• Demonstrated success in coaching and developing sales teams, especially in complex or target-driven sales environments.
• Strong facilitation and role-playing skills to reinforce learning and develop new sales behaviors.
• Excellent communication, presentation, and interpersonal skills.
• Analytical mindset with experience in measuring sales performance and coaching impact.
• Ability to adapt coaching and training approaches based on individual and team needs.
• Experience in onboarding and new hire training is highly preferred.
• A proactive, motivating, and energetic personality passionate about developing sales talent and achieving growth targets.

SUMMARY
We are seeking a dynamic and experienced Enablement Specialist & Sales Coach to join our Revenue Enablement team and drive sales excellence.

The Enablement Specialist - Sales Coach will work closely with front-line sales leaders, individual sellers, and new hires to enhance their skills, improve performance, and achieve quota attainment with a strategic focus on the 80/80 goal-ensuring 80% of reps are achieving 80% or greater of their quota. This role combines competency analysis, tailored skills training, role-playing, and ongoing 1:1 coaching to empower sales teams to reach their full potential. A key focus will be on coaching sales teams in structured and value-driven selling methodologies, including MEDDPICC and Challenger Sales, to enable more strategic, consultative, and effective sales conversations that maximize customer value.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with sales leaders and individual sellers to identify skill gaps and developmental needs through competency assessments.
• Develop and deliver targeted training sessions, workshops, and materials focused on MEDDPICC, Challenger Sales, and value-based selling strategies.
• Utilize role-playing exercises regularly to reinforce key skills, build confidence, and simulate real sales scenarios for more effective learning.
• Provide personalized, ongoing coaching to reinforce the application of these methodologies, ensuring reps can confidently navigate complex sales cycles and articulate value.
• Support sales onboarding by executing onboarding programs and ensuring new hires are equipped with the necessary tools and knowledge to apply sales methodologies from day one.
• Track and analyze performance metrics to measure the effectiveness of training and coaching initiatives, with a focus on advancing toward the 80/80 goal—80% of reps achieving 80% or more of their quota—and adjusting approaches as needed.
• Foster a culture of continuous improvement by encouraging feedback, self-development, peer learning, and realistic role-play scenarios within the team.
• Partner with sales leadership to ensure enablement activities align with strategic sales processes and revenue objectives.
• Provide coaching guidance to sales leaders to reinforce desired behaviors.
• Stay current on sales enablement best practices, industry trends, and techniques related to MEDDPICC, Challenger, and value-based selling to bring innovative approaches to the team.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 7+ years experience as a seller, sales leader, sales trainer, or sales coach, with practical knowledge of MEDDPICC, Challenger Sales, and value-based selling methodologies.
• Demonstrated success in coaching and developing sales teams, especially in complex or target-driven sales environments.
• Strong facilitation and role-playing skills to reinforce learning and develop new sales behaviors.
• Excellent communication, presentation, and interpersonal skills.
• Analytical mindset with experience in measuring sales performance and coaching impact.
• Ability to adapt coaching and training approaches based on individual and team needs.
• Experience in onboarding and new hire training is highly preferred.
• A proactive, motivating, and energetic personality passionate about developing sales talent and achieving growth targets.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

#LI-REMOTE

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

#LI-REMOTE

SUMMARY

The Customer Marketing Manager is a key storyteller and growth driver for Avetta. In this role, you’ll design and execute strategic customer marketing programs that deepen retention, engagement, advocacy, expansion, and reputation, showing how customers move from risk to readiness with Avetta.

You’ll partner closely with Customer Success, Sales, Product, and Brand to bring Avetta’s Ready to Work narrative to life across campaigns, events, and experiences—turning customer outcomes into proof that helps organizations build safer, stronger, more resilient operations as part of a global community that is truly ready to work.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).  Remote work may be considered for those outside of commutable distance to an office.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Develop and manage integrated customer engagement programs that drive retention, product adoption, and customer satisfaction across the customer lifecycle.
• Lead our customer advocacy program, including publishing customer case studies, testimonials, referrals, reference programs, and speaking opportunities that highlight how Avetta helps customers move from risk to readiness.
• Collaborate with content and brand teams to create compelling, outcome-based customer stories, videos, and testimonials that showcase measurable outcomes on operational performance, risk reduction, safety maturity, compliance, and business growth.
• Drive expansion marketing strategies (upsell and cross-sell) by building targeted campaigns, plays, messaging and enablement assets.
• Oversee our customer advisory board and play a pivotal role in Avetta Summits, turning them into hero stages for Ready to Work—curating agendas, customer speakers, and moments that reinforce Avetta’s role in building the largest, global work‑ready community.
• Lead reputation management efforts, including online third‑party review sites and campaigns that amplify authentic customer voices and strengthen trust in Avetta’s positioning.
• Define and manage customer marketing KPIs, including engagement, advocacy, expansion influence, and reputation metrics; build regular reporting and insights that connect customer marketing programs to pipeline, renewals, and growth.

IDEAL QUALIFICATIONS: 

• 5+ years of experience in B2B SaaS customer marketing, lifecycle marketing, and/or demand generation.
• Proven success building and scaling customer advocacy programs, ABM or account-based plays, and retention/expansion-focused marketing.
• Experience managing customer advisory boards, user conferences, and/or community engagement initiatives that spotlight customer outcomes.
• Proficiency with CRM (Salesforce), marketing automation (Marketo, HubSpot), and online review platforms (e.g., TrustRadius, G2, Capterra).
• Strong storytelling and positioning skills—able to translate complex value propositions into clear, metric-rich narratives that resonate with multiple audiences.
• Excellent project management and cross-functional collaboration skills; comfortable orchestrating stakeholders across Marketing, Customer Success, Sales, and Product to deliver multiple integrated programs on time.

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $65,000 - $115,000 USD per year, with a potential bonus.

Benefits included:

• Health, Dental, and Vision Insurance
• 401(K)
• Paid Time Off

To apply for the Customer Marketing Manager position, please submit your online application by May 15, 2026, at 11:59 PM PST.

#LI-REMOTE

Founded in 2003, Avetta is the industry-leading provider for supplier and contractor compliance management services – with the largest supplier network of its kind! Supported by the newest, most configurable platform on the market, Avetta delivers real-time compliance data across critical risk domains such as Health, Safety, Environment, Sustainability, Insurance, Financial and Cyber threats. Our powerful portfolio of contractor and supplier management features allows customers to collect relevant data and documentation from their third-party partners at the supplier, contractor, subcontractor, project, and worker-level, ensuring risks are identified and properly mitigated throughout all stages of the supplier lifecycle. Join Avetta and support our initiative of creating safer, more sustainable supply chains! 

SUMMARY

The Supplier Relationship Manager will own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation. This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes while influencing process improvement across multiple departments. This is a hybrid role, working three days a week in our beautiful Newcastle office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)
• Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
• Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
• Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
• Support cross-sell and upsell opportunities by aligning supplier needs with product value
• Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
• Interpret usage data and campaign performance to optimize engagement and retention outcomes
• Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 3–6 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
• Proven track record managing a book of business with measurable retention or revenue impact
• Strong communication, objection handling, and commercial negotiation skills
• Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
• Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience

If residing within commutable distance to Avetta's Calgary Office located at 255 5th Ave SW, Suite 1400, Calgary, AB T2P 3G6, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

SUMMARY:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

Avetta’s Analytics Consultant is a client-facing individual contributor responsible for leading the delivery of high-impact, data-driven insights and scalable analytics solutions for Avetta clients and internal stakeholders.

This role operates with a high degree of autonomy, owning complex analytics engagements end-to-end—from discovery and solution design through execution and delivery. The Analytics Consultant partners cross-functionally with Professional Services, Product, Engineering, and Customer teams to influence strategy, shape data solutions, and drive measurable business outcomes.

Working within Avetta’s modern data ecosystem (Snowflake, AWS, Power BI, Sisense), this role not only delivers advanced analytics but also identifies opportunities to standardize and productize insights into scalable, repeatable solutions. The position requires strong technical expertise, strategic thinking, and executive-level communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Leadership & Strategic Engagement

• Lead client-facing analytics engagements, including discovery, scoping, solution design, and delivery.
• Act as a trusted advisor to clients and internal stakeholders, shaping data strategies and influencing decision-making.
• Translate complex business problems into structured analytical approaches and scalable solutions.
• Present insights and recommendations to senior stakeholders with clarity and business context.
• Ensure consistent delivery of high-quality work aligned to client expectations and business value.

Advanced Solution Design & Delivery

• Architect, develop, and maintain complex dashboards, data models, and analytical solutions using BI tools and SQL-based environments.
• Own project scope, timelines, and deliverables with minimal oversight.
• Lead solution design decisions, balancing scalability, performance, and usability.
• Drive adoption of best practices in analytics engineering, data modeling, and visualization.
• Identify and lead opportunities to productize recurring analytics solutions.

Data Quality, Governance & Innovation

• Proactively identify data quality, integrity, and structural issues; recommend and implement improvements.
• Partner with Engineering and Data teams to enhance data pipelines and infrastructure.
• Champion data governance, documentation, and standardization practices.
• Contribute to the evolution of Avetta’s analytics ecosystem through innovation and automation.

Data Storytelling & Business Impact

• Translate complex datasets into compelling narratives that drive actionable business decisions.
• Provide thought leadership in analytics, contributing to internal and external visibility of capabilities.
• Mentor junior team members and elevate overall team analytics maturity.
• Support organizational data literacy and promote a data-driven culture.

Operational Excellence & Continuous Improvement

• Translate complex datasets into compelling narratives that drive actionable business decisions.
• Provide thought leadership in analytics, contributing to internal and external visibility of capabilities.
• Mentor junior team members and elevate overall team analytics maturity.
• Support organizational data literacy and promote a data-driven culture.

PREFERRED QUALIFICATIONS:

• Advanced experience with BI and analytics tools (e.g., Power BI, Sisense, Business Objects).
• Strong proficiency in SQL and relational databases; experience with data modeling and ETL/ELT frameworks.
• Experience working within cloud data environments (e.g., Snowflake, AWS).
• Familiarity with CRM and business tools (e.g., Salesforce, Excel, PowerPoint).
• Strong understanding of statistical analysis, data interpretation, and performance optimization.
• Proven ability to lead complex projects and manage multiple priorities.
• Excellent problem-solving skills with the ability to navigate ambiguity and drive clarity.
• Strong communication and stakeholder management skills, including executive-level presentations.

IDEAL EDUCATION, TRAINING AND EXPERIENCE:

• Bachelor’s degree or higher in Math, Statistics, Business, Engineering, or related field.
• 5–8 years of experience in analytics, business intelligence, or data-related roles.
• Prior experience in a client-facing or consulting capacity is strongly preferred.

#LI-HYBRID

SUMMARY

Avetta transforms how the world's leading organizations manage supply chain risk, compliance, and sustainability, connecting global enterprises with qualified, safe, and compliant suppliers. Analytics is not a feature at Avetta, it is the single intelligent view where enterprise managers determine whether their supplier community is truly Ready to Work, and take decisive action.

We are looking for a Product Manager, Analytics & AI to own the strategy, roadmap, and execution of Avetta's client-facing analytics and AI-powered insights capabilities. The ideal candidate brings technical credibility, a customer-first mindset, and the comfort to use AI tools to accelerate their own PM craft, not just to ship AI features.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Own the product vision, strategy, and roadmap for Avetta's Analytics & AI surface, balancing near-term delivery with long-term innovation, and representing the area in PI planning and cross-team dependency management.
• Drive the end-to-end client-facing analytics experience for enterprise hiring client personas: the dashboards, reports, and insights that make supplier readiness, risk, and compliance visible and actionable.
• Define and deliver Avetta's conversational analytics capabilities, including; NLQ to Insight, using natural language questions that return direct, data-grounded answers about supplier readiness, compliance, and risk.
• Partner with Data Engineering, Data Science, and Platform teams to evaluate and leverage AI infrastructure, including Snowflake Cortex capabilities or equivalent, to power conversational and generative analytics features.
• Serve as the product interface to analytics infrastructure teams, shaping semantic models and metrics layers; work with embedded visualization tooling (Sisense, Tableau, Qlik, or equivalent) to deliver insight-driven experiences within the Avetta platform.
• Leverage AI tools and agents to accelerate your own PM work, including conducting market and competitive research, drafting solution capability narratives, synthesizing customer discovery findings, generating user story frameworks, and prototyping analytical use cases.
• Collaborate with the Analytics PO for refinement and sprint planning for the Analytics & AI scrum team using Aha! for roadmap and initiative planning, Jira for backlog and sprint management, and Figma for UX collaboration and design review.
• Partner with Customer Success, Sales, and Implementation teams to drive analytics adoption, surface product-market insights, and represent Avetta's Analytics & AI capabilities to enterprise clients.

PREFERRED QUALIFICATIONS, IDEAL EDUCATION AND TRAINING:

• 5 years of Product Management experience with demonstrated ownership of shipped product capabilities in a multi-tenant SaaS environment.
• Bachelor's degree or higher in Computer Science, Mathematics, Engineering, Statistics, Data Science, or equivalent; candidates with demonstrated technical depth and equivalent experience will be considered.
• Hands-on product experience building and launching customer-facing analytics products. Candidates whose analytics experience is limited to internal reporting tools without client-facing product ownership are not a strong match.
• Experience working with analytics data infrastructure (Snowflake, Databricks, or equivalent) in a product capacity, including understanding of data models and semantic layers.
• Experience delivering embedded analytics experiences using visualization platforms such as Sisense, Tableau, Qlik, Looker, or equivalent.
• Working knowledge of AI and ML product concepts applied to analytics: NLQ, conversational BI, LLM integration patterns, or AI-powered insight generation.
• Demonstrated ability to engage credibly with data engineers, analytics engineers, and ML engineers; technical background strongly preferred over a Sales or Marketing PM path.
• Active user of AI tools in day-to-day work, whether for research, writing, analysis, or workflow acceleration; comfortable experimenting with and applying new AI capabilities.
• Proficiency with Aha!, Jira, and Figma (or directly equivalent tools) for roadmap management, backlog execution, and design collaboration.
• Strong analytical and data literacy; excellent written and verbal communication across technical and executive audiences.
• Familiarity with Snowflake Cortex, Cortex Analyst, or similar LLM-backed analytical tooling applied to structured data query and insight generation.
• Experience with B2B enterprise SaaS, supply chain, risk management, EHS/HSE, ESG, or workforce compliance is a meaningful plus.
• Track record of leading go-to-market product initiatives from discovery through GA launch and post-launch optimization.

WHY AVETTA:

• A mission that matters. Avetta helps protect workers and build safer, more sustainable supply chains globally. Analytics is how that mission becomes visible to the enterprise clients who depend on it.
• Strategic ownership. You will own the product surface where hiring managers determine whether their supplier community is truly Ready to Work, not manage dashboards that nobody reads.
• Real AI, real scope. Conversational analytics and NLQ-driven insights are on Avetta's active roadmap. You will help define and build them in an organization where AI is a genuine strategic priority.
• Culture of innovation. We value curiosity, experimentation, and the use of AI to amplify human capability across both our product and how we work. We are building a world-class product organization deliberately.

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $87,500 - $180,000 per year, with a potential bonus.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Product Manager position, please submit your online application by June 30, 2026, at 11:59 PM PST.

#LI-Remote

If residing within commutable distance to our Maidenhead office, a hybrid schedule would be required. Candidates outside of commutable distance (but still residing in England or Wales) may be considered on a work from home basis with the expectation of coming into the office once a month or as business needs dictate.

Please note: this position requires full working rights in the UK without current or future sponsorship.

Summary:

The Field Marketing Specialist will be an integral part of our EMEA based team and deliver high-impact programmes across events, partner marketing, and customer engagement. This role requires someone who is data-driven, collaborative, and confident through uncertainty. This role will focus on Tradeshows and Field Events, Partner Delivery, Summit Events, Customer Marketing, and Awards.

 Essential Duties and Responsibilities

• Plan and deliver a series of trade show and field events across EMEA, ensuring they are on-brand, persona-aligned, and within budget.
• Maximise ROI by generating leads that convert, tracking KPIs, and providing actionable insights.
• Collaborate cross-functionally with sales, marketing, customer success, product, and advisory boards to define event goals, content strategy, and attendee experience.
• Lead vendor sourcing and management for venues, agencies, production partners, and suppliers.
• Oversee on-site execution for events, ensuring flawless delivery and issue resolution.
• Manage event branding and materials, including design, production, and logistics.
• Deliver post-event analytics and executive reporting to inform future strategy.
• Execute partner-driven deliverables and ensure alignment with global initiatives.
• Champion a collaborative, solutions-focused culture, remaining calm and detail-oriented under pressure.
• Demonstrate evidence of ROI through well-managed event programmes.
• Embrace AI tools to enhance marketing efficiency and insights.
• Travel: Some business travel required; occasional in-person meetings and all event setup in Maidenhead office(c. 5% of time).
• Support the regional execution of Avetta’s user conference, from programme design, to onsite event management.
• Support customer marketing programme to deepen engagement and advocacy across EMEA to increase case studies, clients speaking at events and video testimonials.
• Reliable and predictive attendance.

Ideal Experience, Education, and Training

• Degree-level qualification plus marketing qualifications or marketing experience in a high-performing team.
• 3–5 years of B2B SaaS marketing experience, ideally in a regional role within a global organisation.
• Proven ability to deliver end-to-end event programmes that drive measurable business outcomes.
• Strong data analysis skills to identify trends and inform decisions.
• Excellent collaboration and stakeholder management skills across marketing, sales, and client functions.

#LI-Remote

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

Avetta is seeking a Global Compliance Project Manager with strong subject matter expertise in global regulatory compliance, supply chain risk management, and contractor risk management, with emphasis on HSE and ESG.

This role is a hands-on, SME-driven individual contributor position that blends regulatory expertise, project execution, and operational coordination. The successful candidate will be highly organized, thrive in a fast-paced SaaS environment, and demonstrate a result focused, growth-oriented mindset.

Reporting to the Director of Global Compliance, this role works cross-functionally across geographies, disciplines, and cultures. You will collaborate closely with internal teams, clients, and third-party consultants to support compliant market expansion and execute regulatory content initiatives. The content lifecycle includes the ability to review regulatory intelligence, monitor changes and manage the change control process to continuously improve global compliance processes.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide subject matter expertise on global regulatory compliance, including HSE, Insurance, and ESG requirements across multiple countries
• Translate country-specific regulatory requirements into clear functional and technical system requirements (e.g., supply chain compliance frameworks, workflows, verification rules, data fields)
• Manage end-to-end regulatory compliance and content projects from intake through delivery using JIRA and related tools
• Partner with Product, Engineering, Product Operations, and Localization teams to ensure accurate and scalable implementation of regulatory requirements
• Conduct requirements review sessions with internal stakeholders, clients, and third-party consultants to validate scope and regulatory applicability
• Be the trusted compliance authority for our global clients. You’ll proactively monitor and interpret regulatory changes, translate them into clear, actionable platform updates, and provide expert guidance that instills confidence. Your work ensures our customers know they are fully covered—every requirement, every jurisdiction, every time
• Support solution design by identifying edge cases, dependencies, and downstream impacts while balancing compliance rigor with user experience
• Ensure accurate and timely delivery of regulatory content and system updates in accordance with defined SLAs and quality standards
• Work hand-in-hand with global compliance specialists and regional experts to ensure every interpretation is precise and every piece of content is accurate. You’ll be the bridge that ensures our solutions meet the highest standards of regulatory integrity worldwide to support our global solutions and services
• Support UAT and release readiness by validating that system behavior aligns with regulatory intent and documented requirements
• Track and report on project quality, cost, turnaround time, and SLA performance
• Monitor content completion and rejection metrics to identify gaps, trends, and improvement opportunities
• Maintain accurate compliance documentation, including regulatory assessments, corrective actions, and audit-ready records
• Develop, document, and improve scalable compliance and content management processes and continuous improvement initiatives

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or equivalent experience in Regulatory Affairs, Compliance, HSE, Risk Management, or a related field
• 5 years of experience in global regulatory compliance or risk management, with hands-on project delivery experience in a SaaS or technology-enabled organization
• Strong working knowledge of international regulatory frameworks related to HSE, contractor compliance, and ESG
• Demonstrated ability to translate regulatory guidance into technical and functional requirements for SaaS platforms
• Strong technical aptitude and comfort working closely with product and engineering teams
• Proven experience managing complex, multi-region projects with cross-functional stakeholders
• Excellent written and verbal communication skills, with ability to engage technical and non-technical audiences
• Highly organized, detail-oriented, and committed to accuracy and compliance rigor
• Proactive, adaptable mindset with a focus on continuous improvement
• Advanced experience with JIRA, Confluence, Wrike, and Salesforce
• Familiarity with Agile delivery concepts, rule-based logic, conditional workflows, and data/reporting structures preferred
• Industry certifications (CSP, CRIS, ESG-related certifications) are a plus
• Fluency in English in addition to one of the following languages: French, Japanese, German, Dutch or Chinese is a plus

Founded in 2003, Avetta is the industry-leading provider for supplier and contractor compliance management services – with the largest supplier network of its kind! Supported by the newest, most configurable platform on the market, Avetta delivers real-time compliance data across critical risk domains such as Health, Safety, Environment, Sustainability, Insurance, Financial and Cyber threats. Our powerful portfolio of contractor and supplier management features allows customers to collect relevant data and documentation from their third-party partners at the supplier, contractor, subcontractor, project, and worker-level, ensuring risks are identified and properly mitigated throughout all stages of the supplier lifecycle. Join Avetta and support our initiative of creating safer, more sustainable supply chains! 

SUMMARY

The Supplier Relationship Manager will own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation. This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes while influencing process improvement across multiple departments. This is a hybrid role, working three days a week in our beautiful Lehi office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)
• Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
• Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
• Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
• Support cross-sell and upsell opportunities by aligning supplier needs with product value
• Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
• Interpret usage data and campaign performance to optimize engagement and retention outcomes
• Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 3–6 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
• Proven track record managing a book of business with measurable retention or revenue impact
• Strong communication, objection handling, and commercial negotiation skills
• Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
• Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).  Candidates within commutable distance are preferred, but those outside of commutable distance (but still residing in Australia or New Zealand) may be considered on a remote basis. Please note: this role requires full working rights in New Zealand without the need for current or future sponsorship.

This position requires being fluent in English AND at least one of the following languages: Japanese, Mandarin, Cantonese, or Malay.

SUMMARY

Reporting to the Lead of QHSE Training, Quality & Development, the QHSE Training Professional supports the QHSE Audit Optimization Department. This role assists in maintaining the quality of QHSE Manual Audits, training new auditors, and overseeing ongoing education initiatives. Seeking a self-motivated individual capable of independent work, thriving under pressure, and managing multiple projects simultaneously.

  
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training:

• Help facilitate training sessions for new Full-Time Equivalent (FTE) and Independent Contractor (IC) Auditors, aiding regional managers in their onboarding efforts.
• Provide leadership and guidance to QHSE Associates or Professionals.

QHSE Quality:

• Maintain Standard Operating Procedures (SOP) and Work Instructions for audits.
• Support Audit Quality methodologies to ensure product quality and reliability for Avetta customers.
• Review Auditors' assessments of Supplier QHSE management systems, programs, and protocols based on the services provided.
• Collaborate cross-functionally to ensure timely completion of investigations and identification of corrective actions.
• Validate the accuracy, relevance, and applicability of documentation for corrective actions with auditors.
• Ensure Avetta's compliance with ISO 9001 and Certification standards.

Development:

• Support the Continual Education of QHSE Professionals through calibration sessions, identifying top error categories, and sharing best practices.
• Assist in related Training and Corrective Action initiatives for QHSE Auditors.

IDEAL QUALIFICATIONS:

• Fluent in English AND one of the following languages is required: Japanese, Mandarin, Cantonese, or Malay
• Bachelor’s degree in a QHSE-related discipline is highly preferred.
• Possession of an advanced Safety designation (NEBOSH, AIHS, etc.).
• Preferred quality, safety, or environmental management system auditor designation (ISO 9001, 14001, 45001).
• 5+ years of robust experience in safety supply chain management.
• Prior experience in an Avetta HSE Professional role is advantageous.
• Profound knowledge and comprehension of WHS regulations and familiarity with other Regulatory Agencies (NOPSEMA, ISO, etc.).
• Experience with developing and maintaining quality documents.
• Preferred background in Industry & Field HSE, with bilingual proficiency being an added asset.
• Proficiency in utilizing diverse computer applications such as Access, Excel, Outlook, SharePoint, PowerPoint, as well as expertise in Web Conferencing Software (e.g., Zoom, Webex, or GoToMeeting) and JIRA.

#LI-Remote

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).  Candidates within commutable distance are preferred, but those outside of commutable distance (but still residing in Australia or New Zealand) may be considered on a remote basis. Please note: this role requires full working rights in Australia without the need for current or future sponsorship.

This position requires being fluent in English AND at least one of the following languages: Japanese, Mandarin, Cantonese, or Malay.

SUMMARY

Reporting to the Lead of QHSE Training, Quality & Development, the QHSE Training Professional supports the QHSE Audit Optimization Department. This role assists in maintaining the quality of QHSE Manual Audits, training new auditors, and overseeing ongoing education initiatives. Seeking a self-motivated individual capable of independent work, thriving under pressure, and managing multiple projects simultaneously.

  
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training:

• Help facilitate training sessions for new Full-Time Equivalent (FTE) and Independent Contractor (IC) Auditors, aiding regional managers in their onboarding efforts.
• Provide leadership and guidance to QHSE Associates or Professionals.

QHSE Quality:

• Maintain Standard Operating Procedures (SOP) and Work Instructions for audits.
• Support Audit Quality methodologies to ensure product quality and reliability for Avetta customers.
• Review Auditors' assessments of Supplier QHSE management systems, programs, and protocols based on the services provided.
• Collaborate cross-functionally to ensure timely completion of investigations and identification of corrective actions.
• Validate the accuracy, relevance, and applicability of documentation for corrective actions with auditors.
• Ensure Avetta's compliance with ISO 9001 and Certification standards.

Development:

• Support the Continual Education of QHSE Professionals through calibration sessions, identifying top error categories, and sharing best practices.
• Assist in related Training and Corrective Action initiatives for QHSE Auditors.

IDEAL QUALIFICATIONS:

• Fluent in English AND one of the following languages is required: Japanese, Mandarin, Cantonese, or Malay
• Bachelor’s degree in a QHSE-related discipline is highly preferred.
• Possession of an advanced Safety designation (NEBOSH, AIHS, etc.).
• Preferred quality, safety, or environmental management system auditor designation (ISO 9001, 14001, 45001).
• 5+ years of robust experience in safety supply chain management.
• Prior experience in an Avetta HSE Professional role is advantageous.
• Profound knowledge and comprehension of WHS regulations and familiarity with other Regulatory Agencies (NOPSEMA, ISO, etc.).
• Experience with developing and maintaining quality documents.
• Preferred background in Industry & Field HSE, with bilingual proficiency being an added asset.
• Proficiency in utilizing diverse computer applications such as Access, Excel, Outlook, SharePoint, PowerPoint, as well as expertise in Web Conferencing Software (e.g., Zoom, Webex, or GoToMeeting) and JIRA.

#LI-Remote

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis.  

SUMMARY

We are seeking a seasoned marketing professional to join our team as a Project Manager. This role is an individual contributor role and will serve as a trusted partner to leadership and cross-functional marketing teams, providing strategic guidance on best practices, emerging technologies (including AI), and operational frameworks that drive growth and efficiency. The ideal candidate will have a strong background in B2B marketing and a passion for leveraging innovation to optimize marketing and sales performance.

In this role, you will drive operational excellence across all marketing functions—designing and enforcing scalable processes, optimizing resource allocation, and ensuring the team delivers effectively against business priorities.

This position bridges strategy and execution, enabling the marketing organization to operate with focus, alignment, and accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Advisory:
• Advise marketing leadership and cross-functional teams on best practices, industry trends, and innovative approaches to enhance marketing effectiveness.
• Technology & Innovation:
• Evaluate and recommend new marketing technologies, including AI-driven solutions, to improve campaign performance and operational efficiency.
• Project Management:
• Lead and manage marketing projects, including budget management, from concept to execution, ensuring alignment with business objectives and timely delivery.
• Sales Enablement Frameworks:
• Develop and implement structured frameworks for Quarterly Business Reviews (QBRs) to help the marketing and sales teams identify and capitalize on opportunities.
• Cross-Functional Collaboration:
• Partner with sales, product, and operations teams to ensure seamless integration of marketing strategies and tools across the organization.

 IDEAL EXPERIENCE

• 7 years of B2B marketing experience, with a proven track record in strategic advisory and technology adoption.
• Strong understanding of marketing technology platforms, AI applications, and data-driven decision-making.
• Exceptional project management skills with the ability to lead complex initiatives across multiple teams.
• Experience in sales enablement and developing frameworks for revenue growth.
• Excellent communication and stakeholder management skills.

PREFERRED QUALIFICATIONS

• PMP certification or equivalent project/program management experience.
• Change management expertise and process improvement skills.
• Agency/vendor management experience.

EDUCATION & TRAINING

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• Certifications in project management, marketing operations, or analytics (preferred).
• Ongoing professional development in marketing leadership and operational excellence.

#LI-REMOTE

ABOUT AVETTA

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

SUMMARY

Avetta is seeking a Global Readiness Program Manager to plan, coordinate, and execute country launches and regional expansions while ensuring alignment with global readiness standards. This role focuses on program-level execution, cross-functional coordination, and delivery discipline, ensuring launch timelines reflect a fully localized and operationally ready experience.

This is a hands-on, delivery-focused individual contributor role that partners closely with the Global Readiness Manager and cross-functional teams across Product, Legal, Billing, Tax, Compliance, Localization, Support, and Client-facing functions. The ideal candidate is highly organized, comfortable managing complexity, and experienced in global SaaS launch environments.

Reporting to the Global Readiness Manager this role supports markets across APAC, the United States, and Europe, depending on assignment, and serves as a central coordination point for readiness planning and execution.

KEY DUTIES AND RESPONSIBILITIES

• Own day-to-day program management for country launches and regional expansions across assigned markets
• Plan, coordinate, and track readiness activities across cross-functional teams to ensure launch timelines reflect full localization and operational readiness
• Build strong working relationships with Product, Sales, Legal, Billing, Tax, Compliance, Localization, Support, Implementation, and Training teams
• Conduct readiness assessments and requirements review sessions in collaboration with internal stakeholders, regulatory experts, and localization teams
• Manage end-to-end launch execution using JIRA, Wrike, Confluence, and related program management tools
• Coordinate and triage launch-related workstreams, including timelines, dependencies, risks, and readiness checkpoints
• Monitor progress on a regular cadence; identify risks and dependencies and drive resolution with stakeholders
• Own regional launch reporting, including status updates, readiness metrics, and risk summaries
• Use dashboards and metrics to analyze outcomes, identify trends, and surface readiness gaps
• Communicate program status, risks, and proposed resolutions clearly to stakeholders and leadership
• Provide guidance on best practices to ensure content, configurations, and workflows are developed with global readiness and localization in mind
• Support ongoing country updates, annual reviews, and monitoring of regional regulatory and operational requirements
• Contribute to the continuous improvement of global readiness playbooks, SOPs, and standards
• Provide tactical support to the Global Readiness Manager on readiness initiatives beyond individual launches

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business, International Studies, Localization, Operations, or equivalent experience
• 7+ years of experience supporting country launches, global SaaS expansions, localization programs, or cross-functional initiatives
• Experience working across multiple regions, including APAC, the United States, and/or Europe
• Solid understanding of localization, internationalization, and regional regulatory and operational considerations
• Proven ability to manage complex, cross-functional programs in fast-paced environments and navigate ambiguity
• Strong experience with project management and reporting tools such as JIRA, Confluence, Wrike, Salesforce, or similar platforms
• Strong communication, organizational, and analytical skills with high attention to detail
• Experience producing executive-ready status reporting, risk summaries, and readiness metrics
• PMP, Agile, or similar certifications are a plus

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $95,000 - $120,000 per year, with a potential bonus.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Global Readiness Program Manager position, please submit your online application by April 30, 2026, at 11:59 PM PST.

#LI-Remote

Job ID #7190
JOB TITLE: Sr. DevOps Engineer I
LOCATION: 3300 N. Triumph Blvd., Suite 800, Lehi, UT 84043
(With Telecommuting Benefits)

RESPONSIBILITIES:
Automate reproducible infrastructure to maintain predictably and security. Support infrastructure for
both production and development systems. Provide Continuous Integration and Deployment
Infrastructure, utilizing Git, and CI tools like Github Actions, Jenkins to maintain continuous builds &
deployments. Ability to maintain hundreds of servers through predictable and repeatable automation
with provisioning and configuration management tools like SaltStack, Terraform, Packer. Strong
knowledge in Linux/Unix administration. Maintain enterprise grade backups, well tested restore and
understanding of data encryption. Work with networking tools like DNS, NAT, Internet Gateways, stateless
applications to maintain an effective microservices architecture. Work with RESTful architecture design
and HTTP protocol. Be able to respond and troubleshoot Production outages 24/7 for a global SaaS
platform. Manage NOC responsibilities and delegate and communicate with teams to reduce MTTR.
Automate 24/7 monitors and checks to provide real-time insight into Production systems. Be proficient in
load balancers, microservices architecture, and designing and maintaining highly available systems.
Automate disaster recovery systems. Manage and identify cost-optimization managing FinOps. Develop
new ways of optimizing recyclable and scalable infrastructure including but not limited to containers,
Kubernetes, serverless technologies. Innovate and improve infrastructure and automation as the DevOps
space continues to evolve. Display creativity in finding ways to increase security while maintaining agility.
Lead in innovation and new and relevant technologies help the business continue to scale. Collaborate in
making system-wide architecture improvements with system architects. Work with Saltstack,
GlusterFS/FsX, AWS, ELK or other centralized logging, Load-Balancers: HAProxy or f5, Bash / Python 2.7+,
Docker, MongoDB & SQL, NewRelic.

JOB REQUIREMENTS:
Minimum Education: Bachelor’s Degree in Computer Science, Mechanical Engineering or related field.

Minimum Experience: 5 years of experience in troubleshooting modern container and networking
technologies (Docker, Kubernetes, HAProxy, ELB); monitoring performance of entire networking stack,
using distribute tracing, profile and other networking tools; profiling tools for measuring CPU, Memory,
I/O, Disk, and process threads dumps; managing and integrating and automating for alerting and
escalation (PagerDuty, Teams, Slack); and monitoring RESTful microservices architecture design basic
HTTP protocols.

Apply online at Careers Listing | Avetta. Must include job ID #7190 on the resume.

#LI-DNI