Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

To help achieve this mission, Toast is expanding into new countries and markets and so we are currently seeking a Sales Manager to serve as a founding member of our Australian team. As a founding Sales Manager, this is an opportunity to build something meaningful from the ground up, where you will be an early member of our team that is transforming the way restaurants operate locally. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. 

By understanding their unique needs, you will develop a customized solution that helps Sydney businesses thrive. We need your passion and sales expertise to help us build the Toast brand in your geographic territory. Your work will have an immediate and lasting impact, requiring a blend of operational sales expertise and a founder/entrepreneurial mindset.  

As the cornerstone of this function in this region, you will collaborate closely with the RVP and other stakeholders to lay the foundation for sustainable success in the Sydney region. The role offers autonomy, the chance to navigate ambiguity, and the opportunity to create frameworks, processes, and initiatives that will define the region’s growth for years to come.

As a Sales Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Regional Vice President and will hire, build, and coach a team of Territory Account Executives who are in the field everyday transforming the way restaurants operate. You will work closely with your sales team on how to understand restaurants’ unique needs and develop customized solutions that help their businesses thrive. 

This is a field-based opportunity with local travel and field work. Candidates must live local to the Sydney area, or be willing to relocate.

About this roll*: (Responsibilities)

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on how to conduct efficient discovery meetings, live demos, and craft a solution that best meets the prospective customer’s needs
• Spend time enabling and empowering your team through walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

Do you have the right ingredients*? (Requirements)

• 3+ years of sales experience in a sourcing and/or closing role
• 2+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

Special Sauce: (non-essential skills, nice to have)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Proven track record of creating a winning culture that performs at a high level 

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. 

We are seeking candidates local to Melbourne who can travel to local restaurants for POS implementations.

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate.  You will be involved in working with Toast’s restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful.  We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers.  At  Toast, we move fast and have a lot of opportunities for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business internationally.

About this roll* (Responsibilities) 

• Learn the Toast POS system and become a product expert.
• Install & configure Toast hardware and networking devices including POS terminals, handhelds, printers, and other peripherals.  
• Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant THRIVE.
• Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.
• Maintain and document implementation plans and network diagrams.
• Test / troubleshoot unknown networking problems.
• Terminate Ethernet cables if needed.

Do you have the right ingredients*? (Requirements)

• The ideal candidate will have flexibility with hours and the ability to work early mornings and nights. Weekend hours could also be required on an ad-hoc basis depending on customer needs.
• Excellent communication skills and ability to present in front of customers.
• Demonstrates attention to detail and strong organization skills.
• Ability to problem solve/troubleshoot in a timely manner.
• Ability to think creatively and provide service-oriented solution recommendations that exceed customer expectations.
• Adaptability, strong work ethic, and professionalism during challenging situations.
• This role will require travel within your local area and could include up to 100% travel.

Breakdown:

• Implementation (75%) - The primary function of the Field Implementation Technicians is to be the on-site (or remote) point of contact for our customers.  This may include working with our Account Executives and conducting Site Surveys to ensure customers understand the physical and network requirements before installation; Completing the installation of our hardware and networking equipment. Training owners, managers, FOH & BOH teams on leveraging Toast to accomplish their specific needs of the Toast platform; Conduct on-site or remote support on or after their Activation dates.  
• Internal best practices documentation and enablement (10%) - As Toast scales its international presence, the Field Implementation Technicians (FITs) are responsible for documenting country-specific best practices and nuances, in particular calling out where the process deviates from the US customer base (for eg. all menus in Ireland are tax-inclusive, and tax is called VAT). They will also be responsible for training and ramping up new FITs and regional contracting partners.
• Post Live Relationship Management (15%) - As the client is transitioned over into the post-onboarding phase of the customer journey, the FIT is expected to ensure this transition goes smoothly and therefore is available for remote Go-live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training. Given that we are in the early days of international onboarding, this role will spend more time on post-live support than US counterparts, including site visits with the product team where necessary.  This also may require some after-hours support for equipment break-fix in the field. 

Special Sauce* (Nice to Haves)

• Networking knowledge is a plus!
• 1-3 years of restaurant industry experience is highly desired

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

Our mission is to empower the global restaurant community to delight their guests, do what they love, and thrive. 

To help achieve this mission, Toast is expanding into new countries and markets and so we are currently seeking an Account Executive to serve as a founding member of our Australian team. As a founding Account Executive, this is an opportunity to build something meaningful from the ground up, where you will be an early member of our team that is transforming the way restaurants operate locally. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. 

By understanding their unique needs, you will develop a customised solution that helps Melbourne businesses thrive. We need your passion and sales expertise to help us build the Toast brand in your geographic territory.

Your work will have an immediate and lasting impact, requiring a blend of operational sales expertise and a founder/entrepreneurial mindset.  As the cornerstone of this function in this region, you will collaborate closely with the RVP and other stakeholders to lay the foundation for sustainable success in the Melbourne region. The role offers autonomy, the chance to navigate ambiguity, and the opportunity to create frameworks, processes, and initiatives that will define the region’s growth for years to come.

This is a field sales opportunity. Candidates must live locally to Melbourne, Australia or be willing to relocate.

About this roll*: (Responsibilities)

• Generate list of prospective restaurants and manage the entire sales cycle from prospecting, initial call to close (experience with self-sourcing clients is a huge plus)
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

Do you have the right ingredients*? (Requirements)

• 2+ years experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Founder mentality to work on 0-1 deals, and ability (and enjoyment) to navigate ambiguity, balance competing priorities, and thrive in a fast-paced and new environment
• Since this is a field position, you must have reliable transportation (we will reimburse for mileage)
• Strong communication, organisational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

#LI-HYBRID

Our mission is to empower the global restaurant community to delight their guests, do what they love, and thrive. 

To help achieve this mission, Toast is expanding into new countries and markets and so we are currently seeking an Account Executive to serve as a founding member of our Australian team.

As a founding Account Executive, this is an opportunity to build something meaningful from the ground up, where you will be an early member of our team that is transforming the way restaurants operate locally. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. 

By understanding their unique needs, you will develop a customised solution that helps Sydney businesses thrive. We need your passion and sales expertise to help us build the Toast brand in your geographic territory.

Your work will have an immediate and lasting impact, requiring a blend of operational sales expertise and a founder/entrepreneurial mindset.  

As the cornerstone of this function in this region, you will collaborate closely with the RVP and other stakeholders to lay the foundation for sustainable success in the Sydney region.

The role offers autonomy, the chance to navigate ambiguity, and the opportunity to create frameworks, processes, and initiatives that will define the region’s growth for years to come.

This is a field sales opportunity. Candidates must live locally to Sydney, Australia or be willing to relocate.

About this roll*: (Responsibilities)

• Generate list of prospective restaurants and manage the entire sales cycle from prospecting, initial call to close (experience with self-sourcing clients is a huge plus)
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

Do you have the right ingredients*? (Requirements)

• 2+ years experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Founder mentality to work on 0-1 deals, and ability (and enjoyment) to navigate ambiguity, balance competing priorities, and thrive in a fast-paced and new environment
• Since this is a field position, you must have reliable transportation (we will reimburse for mileage)
• Strong communication, organisational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

#LI-HYBRID