Your role
As an AVP, AI Ecosystem & Marketplace you’ll own formalizing our ISV and Strategic Technology Alliance motion. With Marketplace v2 nearing launch and a growing base of pre-existing ISV influence across the customer base, we are hiring an AVP to own the commercial strategy, partner ecosystem, and revenue motion for ISVs across Dialpad’s Contact Center, UC, Collaboration, and Agentic AI portfolio. This is a highly visible, founding-style senior role. You will be the single accountable leader for designing and scaling three distinct revenue motions — (1) OEM / Embed, (2) Marketplace Resell, and (3) Referral / ISV-Influenced — and for establishing Dialpad’s position in the Google Cloud Marketplace and wider technology alliance ecosystem.

This position reports to our SVP, Channel Sales, and has the opportunity to be based remotely. This role requires travel.

What you’ll do

• OEM / Embed: Define the commercial model, pricing, and deal-desk process to embed Dialpad into third-party products.
• Marketplace Resell: Build take-rate, listing, and co-sell motions across Google Cloud Marketplace and Dialpad’s marketplace with Product.
• Referral / Influenced: Turn ISV-influenced pipeline into a measurable, repeatable motion with clear attribution, incentives, and SLAs.
• Partner Strategy: Define and prioritize the ISV target map across CCaaS, UCaaS, collaboration, and agentic AI adjacencies.
• Partner Lifecycle: Recruit, onboard, and activate strategic ISVs—from category leaders to high-growth AI-native players.
• Alliances: Own executive relationships with hyperscalers (e.g., Google Cloud), aligning GTM with co-sell programs.
• Product Alignment: Translate commercial needs into roadmap priorities with the CPO and marketplace product teams.
• Financial Model: Partner with Finance on take-rate, rev-share, and OEM margin structures that withstand Board scrutiny.
• GTM Alignment: Co-design attribution, comp, and deal registration with RevOps and CRO org to align channel and direct sales.
• Governance: Partner with Legal on agreements, data terms, and commercial guardrails.
• Revenue Delivery: Hit multi-million ARR targets for net-new ISV revenue using a staged investment model.
• Channel Impact: Grow ISV-influenced bookings into a durable share of channel revenue.
• Operating Cadence: Establish QBRs, pipeline reviews, and exec sponsor rhythms to ensure accountability.
• Team Build: Develop the business case and hiring plan for ISV Partner, Alliance, and Program Ops teams as the motion scales.

Skills you’ll bring

• 10+ years in enterprise SaaS with at least 5 years focused on ISV, OEM, cloud marketplace, or strategic technology alliances.
• Proven experience building or scaling a commercial motion on Google Cloud Marketplace, AWS Marketplace, or Azure Marketplace — including listing, co-sell, and take-rate economics.
• Track record designing and closing OEM, embed, or rev-share agreements with measurable ARR contribution.
• Demonstrated success partnering with Product and Engineering leadership to shape platform and marketplace roadmap.
• Experience in Contact Center, Unified Communications, Collaboration, or Agentic AI / conversational AI categories strongly preferred.
• Background in a Gartner Magic Quadrant or Canalys-tracked vendor environment, with fluency in analyst-driven category narratives.

Your role
As a Sr. Software Engineer on the Tel Core team, you are the steward of our media engine’s evolution. You will bridge the gap between high-level product goals and technical execution, ensuring our telephony stack remains resilient as we scale. You’ll mentor peers and shape the long-term roadmap while fostering a culture of engineering excellence. Your success is defined by the seamless, high-quality audio experience of millions of users.

This position reports to an Engineering Manager in the Telephony Core team and has the opportunity to be based in either Vancouver or Kitchener, Canada locations 

We don’t mind if you come from a different engineering background or haven’t worked in real-time media before. Just be excited to learn, to contribute to the team, and to build a fast, reliable, elegant product that delights our customers.

What you’ll do

• Maintain and modernize the real-time services that run on the Telephony Engines. Architect backend libraries and APIs to integrate with the broader Telephony Platform.
• Build and optimize low-latency media pipelines for voice and video—tuning codecs, RTP flows, and congestion-control behavior to deliver consistently clear conversations over unreliable networks.
• Investigate and resolve complex production issues across PSTN, WebRTC, and carrier boundaries using Telephony Engine logs, PCAPs, observability tools, and data-driven experimentation.
• Run load, failover, and regression tests on Telephony Engines and backend services to validate scalability, resilience, and capacity limits
• Partner with Tel Cloud, Tel Edge, Calling, and AI teams to design end-to-end call flows and integrations
• Participate in on-call and release rotations, owning Terraform- and GKE-backed rollouts, monitoring health, and driving follow-ups that continuously make the platform safer and easier to operate.
• Shape the Tel Core roadmap by turning broad epics into clear designs and mentoring other engineers.

Skills you’ll bring 

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of software engineering experience, including owning substantial production backend systems in a SaaS or real‑time communications environment.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Deep expertise in C/C++ and Python.
• Experience with (or strong interest in learning) SIP, WebRTC, RTP/RTCP, DTLS/SRTP, and media codec negotiation in a production setting.
• Experience troubleshooting and improving real‑time media quality (e.g., jitter, packet loss, choppy audio, codec issues) is a strong plus.
• Comfortable working on KTLO (bugs, refactors, upgrades) as well as strategic roadmap items, and using data to prioritize impact.
• A deep understanding of reliability engineering, including the ability to build observability into services, eliminate performance bottlenecks, and manage the lifecycle of safe software releases.
• A strong sense of urgency, personal agency, and customer empathy.
• Passion for data driven decisions, building resilient systems, and solving classes of problems.

Our tech stack

• C, C++, Python, Go, Lua.
• Kubernetes, Redis, ElasticSearch, BigQuery.
• Google Cloud Platform: Cloud Run, GKE, Datastore, Pub/Sub.

Your role
Partner Marketing Representatives are aligned with our external partners (technology partners, ISV partners, channel partners, integration partners), internal partners (channel marketing, business development, channel sales), and act as a hub for all marketing activity. The Partner Marketing Team is seeking a Partner Marketing Manager to support these efforts, including the execution of partner-led, customer-facing field initiatives aligned with regional sales priorities.

This position reports to our Sr. Manager, Partner Marketing.

What you’ll do

• Support recruitment and lead generation of new partners through the management and execution of partner-led and regionally aligned events, email campaigns, webinars, and content creation.
• Produce impactful channel content necessary to support the channel communications strategy and outline a plan to execute. This includes leveraging/refining existing content and creating new content.
• Overseeing Market Development Fund (MDF) planning, allocation, and optimization, ensuring funds are used effectively to drive partner performance. 
• Collaborate with channel managers and regional sales teams to develop strong GTM plans and execute partner-led and customer-facing field marketing activities such as events, webinars, and in-market programs.
• Manage the end-to-end build of marketing programs for partner recruitment and activation, including customer-facing field programs executed in partnership with regional sales teams, by collaborating with creative teams, product marketing, and sales teams.
• Work with internal and external teams on the scope of work, project timeline, and resources needed for the effective execution of partner marketing deliverables.
• Measure and report on the effectiveness of partner marketing programs and activities.
• Support field execution for partner-led initiatives by coordinating regional activities, local events, and sales enablement needs.

Skills you’ll bring 

• 3-5 years of related partner marketing/demand generation experience.
• Experience working in early-stage programs where processes are loosely defined and constantly being improved.
• Channel Marketing and/or Channel Communications experience (Marketing & Communicating “to” partners).
• Familiarity and experience with B2B omni-channel/demand generation marketing tactics (e.g., website, email marketing, content marketing, PR, and events), including customer-facing and regionally executed programs in partnership with sales teams.
• Experience working with Salesforce.
• Team-oriented, creative, adaptable, driven, and attentive to detail.
• Data-driven decision maker with experience analyzing and reporting on program results.
• Experience working in high-growth, B2B start-up environments.
• Comfortable working with remote teams located in multiple regions across the globe.
• Excellent written and oral communication skills.
• Stellar project management skills.
• Experience working in the telephony/collaboration space is a plus.

Your role
We are hiring AI Systems Engineers to help build that machinery. This role is for engineers who like consequential junctions: between training outputs and deployable artifacts, between runtime systems and safe release, between quality claims and evidence, and between ambitious AI plans and systems that can actually carry them.This is not a research role, and it is not a generic support role. It is an implementation-heavy, building-focused engineering role on a small team responsible for making in-house AI capabilities easier to package, evaluate, deploy, promote, operate, and improve.

AI Platform Engineering exists to shorten the path from emerging AI capability to reliable production impact. We build the shared systems, standards, and delivery pathways that let in-house models and AI capability packages move from candidate state into observable, rollback-safe production operation. Our work sits at the junction between model development, runtime systems, evaluation, and delivery. We enable the broader AI Platform division by making it faster and safer to ship new capabilities, improve existing ones, and learn from production behavior.

This is a new team. The systems, interfaces, and standards are still being shaped. The work is highly consequential, highly practical, and closely tied to the company’s broader AI strategy. We are not building one-off demos or isolated launches. We are building the machinery by which a growing AI organization can repeatedly deliver real capability into production.

This is a full-time, in-office position based out of our Kitchener location. Daily on-site attendance is required. 

What you’ll do

You will help design, build, and improve the systems that connect AI capability development to production reality.

Depending on your strengths, that may include work such as:

• Improving how model and capability artifacts are packaged, versioned, promoted, and rolled back.
• Building or improving deployment and release pathways for AI-backed services.
• Enabling shadow-serving, staged rollout, and candidate-versus-incumbent comparison.
• Strengthening runtime behavior, observability, and debugging for model-backed systems.
• Building or automating evaluation systems that make release decisions evidence-based.
• Reducing bespoke coordination and strengthening the shared rails used by multiple AI teams.

The exact balance will depend on your background and the team’s evolving needs. What will not vary is the mission: your work should make the broader AI Platform organization faster, safer, and more effective at turning in-house AI capability into production reality.

Skills you’ll bring

• Bachelor's degree in Computer Science, Engineering, or equivalent related experience.
• 2 to 6 years of professional software engineering experience, with a proven track record of shipping production infrastructure or real systems that matter.
• Experience in writing solid, maintainable production code and applying strong software engineering fundamentals to solve complex debugging challenges.
• Experience in operating within ambiguous, cross-functional environments where requirements evolve and interfaces are real.
• Expertise in building for reproducibility, operability, and rollout safety, focusing on the quality of change rather than just local implementation.

Nice to have

• Experience with cloud infrastructure, containerized environments, managed ML platforms, or service orchestration systems.
• Experience with model serving, deployment systems, experiment tracking, artifact/version management, or ML lifecycle tooling.
• Experience with distributed systems, service platforms, search/relevance systems, internal enablement tooling, or production AI platforms.
• Experience with testing, benchmarking, experimentation systems, or evaluation frameworks that informed release decisions.
• Exposure to applied AI, speech, conversational systems, customer-facing workflows, or other production ML domains.

Your role
As an IT Support Specialist, you will be a client-centric IT professional responsible for overseeing and managing the organization's IT systems and audiovisual (AV) infrastructure for in-office, remote, and global Dialpad employees. You will play a pivotal role in ensuring optimal use of our hardware and software technologies, enhancing system performance, analyzing and troubleshooting technical issues, and assisting our end-users.

To ensure success as an IT Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. This position requires a strong technical background, excellent problem-solving skills, a customer service mindset, and effective communication. The position requires the successful candidate to be in the Tempe office 5 days a week.

If you enjoy tackling complex technological challenges, then our corporate IT team under our Engineering group may be the team for you! We provide creative solutions to help our employees be productive and secure, no matter where they are. We help deliver industry-leading IT services to enable and delight our users.

What you’ll do 

• Provide timely resolution and support to end-users with best-in-class SLAs and less than 2% callbacks.
• Be focused on improving operational efficiency at all levels and in all locations.
• Onboard and train end-users on hardware functionality and software programs.
• Analyze IT requirements and provide objective advice on the use of IT systems.
• Assist with information security, physical security controls, and device security protocols.
• Ensure proper hygiene of system accounts and licenses.
• Be responsible for tracking, managing, and supporting IT assets.
• Be responsible for access management of critical end-user systems.
• Research, install, and configure new equipment and software.
• Manage inventory of equipment, consumables, and other supplies.
• Troubleshoot and resolve IT issues via phone, web, and in-person channels.
• Must have experience working with and managing macOS and Windows devices.
• Must have experience in supporting system and IT audits.
• Timely onboard and offboard employees and contractors.
• This is an in-office role with some hybrid flexibility when approved.
• Manage and maintain the organization’s IT infrastructure, including SaaS applications and office networks.
• Monitor system performance and security; implement proactive measures to optimize operations and defend against cybersecurity threats.
• Conduct regular system audits and develop outage mitigation strategies to ensure business continuity.
• Administer and support end-user platforms such as Google Workspace, Atlassian (JIRA), Okta, Jamf, Microsoft Intune, Zscaler, CrowdStrike, and GitHub.
• Oversee the timely deployment of software and OS updates, endpoint security patches, and system upgrades to maintain compliance with security policies.
• Manage and maintain office network infrastructure (i.e., Cisco Meraki), including configuring firewalls, switches, and wireless access points to ensure secure and reliable connectivity.
• Design, install, and support audiovisual (AV) systems, including video conferencing equipment, projectors, sound systems, and digital displays.
• Troubleshoot AV issues and provide responsive support to users both onsite and remotely.
• Ensure flawless technical execution of company-wide and executive meetings, including live streaming, hybrid video conferencing, and event support.
• Lead IT and AV projects from planning through implementation, ensuring on-time delivery, budget adherence, and high-quality outcomes.
• Coordinate with internal stakeholders and external vendors to define requirements, evaluate tools, and deploy new technologies.

Skills you’ll bring

• A bachelor's degree in computer science, information technology, or similar.
• 5+ years of experience as an IT Support Specialist supporting Mac and Windows operating systems.
• Exceptional ability to provide technical support and resolve queries.
• Strong working knowledge of end-user hardware, operating systems, and productivity platforms across Google Workspace, Microsoft (Intune), and Apple (Jamf) environments.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as Jira Service Manager, Zendesk or ServiceNow.
• Experience in documenting processes and monitoring performance metrics.
• Project management experience, with the ability to prioritize tasks, manage resources, and deliver projects on schedule.
• Ability to keep up with technical innovation and trends in IT support.
• Experience with audiovisual equipment and technologies, including video conferencing systems, digital signage, and multimedia content creation tools.
• Lead with positive energy, empathy, and customer first mindset.
• Self-motivated with a proactive approach to problem-solving.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Must have completed all core Dialpad product certifications within the first 100 days of tenure.

Your role
Dialpad is seeking a talented and experienced Software Full-Stack Engineer passionate about building high-quality, scalable web applications using modern frontend & backend technologies to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver high-quality, high-performance, scalable frontend or backend infrastructure and features, and is willing to make an impact while contributing to a cross-functional team.

As an experienced backend software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems. You will have a significant impact on organization-wide output.

What you’ll do 

• Develop and maintain Dialpad's web applications using modern front-end and back-end technologies.
• Provide estimates on technical resources and requirements necessary to plan and begin projects.
• Take responsibility for executing projects in the omnichannel contact center communications space. Assist and drive, as needed, to ensure the team meets its delivery milestones.
• Develop well-tested features with appropriate test hooks, resulting in low defect reports and faster engineering throughput.
• Review technical designs to ensure features/products are well-integrated and fully meet business needs.
• Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
• Troubleshoot and debug issues with existing features, as needed.
• Stay up to date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
• Ensure features are shipped on time and to the highest quality standards.
• Continue contributing to fun projects meant to delight users!

Skills you’ll bring

• 5+ years of strong experience in full-stack software engineering.
• Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience.
• Leverage AI Tools (Claude / Windsurf / Gemini) for development.
• Strong experience working with HTML/CSS, Vue.js, Typescript, Python, Java.
• Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.
• Working knowledge of unit test and integration test frameworks.
• Good understanding of web technologies, RESTful APIs, and web application frameworks.
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.
• Experience with highly agile and iterative development processes.
• Our Tech Stacks: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Vue.js/Vuex frontend running natively in Electron, Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, and web application containers like Tomcat.

Your role
As an Account Executive, Enterprise, you will own the complete sales process from start to finish. You’ll work closely with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal, and Finance to take a large-sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Account Executive, Enterprise will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad’s Enterprise sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

This position reports to a Regional Vice President and is supporting a MOLA territory (MO, OK, LA, AR). Candidates must be located in territory.

What You’ll Do 

• Build strategic outbound campaigns and sequencing to source your own opportunities, including calling, emailing, and texting leads to set up introductory meetings.
• Prospect into target accounts and identify stakeholders and champions.
• Convert leads to opportunities and create the necessary pipeline required to achieve your quarterly/annual sales quota.
• Own the end-to-end sales process, including:
• Leading discovery sessions with leads and prospects.
• Working with Sales Engineering to prepare for and deliver product demonstrations.
• Leading technical sessions to validate product viability, adherence to customer InfoSec requirements, and overall product fit for the prospective customer.
• Creating and maintaining account plans required to identify areas for opportunity across strategic global customers.
• Managing the contracting process from beginning through full contract execution and interfacing with Dialpad and customer finance, legal, and procurement personnel.
• Have weekly 1:1s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap.
• Maintain a qualified 3x pipeline and meet quarterly/annual sales quotas.

Skills You’ll Bring  

• 5+ years of sales experience in an ever-changing environment.
• Transferable experience in the telecommunications, contact center, or unified communications industries.
• Experience in managing and closing strategic deal cycles that include multiple business units and stakeholders.
• Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS).

Your role
As a Sales Development Representative, you’ll own building prospect lists, manage the pipeline, and maintain in-depth knowledge of Dialpad products. You’ll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also support the creation of net new prospecting lists for target accounts and key decision-makers. You’ll connect with prospects using all communication channels (phone, email, and social media). In addition, you’ll bring your confidence, commitment, and love of winning to hone your craft and launch yourself into a successful sales career!

Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification, and industry research to create qualified sales opportunities for your Account Executives. Dialpad’s Sales Development Representative team nurtures relationships with prospects, serving as the initial point of contact through calls, emails, and social media outreach. This team works closely with Account Executives and offers opportunities for close mentorship and professional development.

This position reports to our Sales Development Manager.

What you’ll do

• Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email.
• Consistently meet or exceed the quota of sales-qualified opportunities for Dialpad’s Account Executive team.
• Embrace a growth mindset by prioritizing sales enablement activities.
• Show enthusiasm to learn and implement various sales methodologies such as SPICED and BANT.
• Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator, and Dialpad.
• Partner closely with your manager, peers, and Account Executives to improve messages, processes, and daily activities.

Skills you’ll bring 

• Efficient, organized, and detail-oriented.
• Highly motivated and committed to achieving success, both individually and within a team.
• Excellent verbal and written communication skills and confidence.
• Demonstrated sense of curiosity, motivation, and resourcefulness.
• 1+ year of experience in a Sales Development or similar customer-facing role.

Your role
As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems that affect everyone around the world. Every business benefits from Dialpad.

Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position reports to our Sr. Manager, Mid-Market and Commercial Sales and is hybrid in our London, UK office.

What you’ll do 

• Own the entire sales process, including converting leads into a workable pipeline.
• Build strategic prospecting campaigns and sequencing to source your own opportunities.
• Manage and close complex transactions involving multiple internal and external stakeholders.
• Own your key deal reviews, forecasts, and professional career roadmap.

Skills you’ll bring 

• 3-5 years of sales experience in an ever-changing environment.
• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.
• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Your role
We are seeking a talented, experienced Full-Stack Engineer who is passionate about building high-quality, scalable web applications with modern frontend and backend technologies. You will own significant features end-to-end, tackle technical hurdles, and enrich the team with your engineering experience, including mentoring junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including close collaboration with Product Managers to advocate for technical initiatives for the team.

What you’ll do 

• Develop and maintain Dialpad's web & desktop applications using modern technologies.
• Collaborate with the data science team to build a world-class Agentic AI framework.
• Be able to use AI tools like Claude, Gemini, etc., to build world-class features quickly.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Take on on-call activities to support and resolve issues from QA and customers.
• Be responsible for deploying new releases on a weekly release cadence.
• Collaborate with cross-functional teams (e.g., DevOps, QA, Product, UX) to build and use common components and practices across Dialpad products.
• Mentor junior engineers and help them grow their skills and expertise.
• Communicate technical concepts effectively to both technical and non-technical stakeholders.

Skills you’ll bring

• 6-10 years of experience in full-stack software engineering.
• Strong experience in writing high-performance, reusable, and reliable Python code.
• Strong experience with RESTful APIs.
• Strong experience in modern cloud platforms like GCP or other cloud infrastructures.
• Strong experience in documentation for architectural designs, technical decisions, and best practices.
• Experience with modern frontend frameworks such as Vue/React, as well as HTML, CSS, JavaScript, and TypeScript.
• Experience with databases, SQL/NoSQL.
• Experience in mentoring junior engineers and helping them grow their skills.
• Experience with Agile development methodologies.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.

Your role
Dialpad’s AI Engineering organization is responsible for building and maintaining customer-facing AI features at scale across all of our cloud-native products and services. Every day, millions of users worldwide leverage our technology to communicate effectively and efficiently.

Dialpad's Agentic Runtime team owns the infrastructure and execution engine that runs AI agents at scale across Dialpad's core product modalities — including voice, messaging, video, and digital engagement. From multi-step task orchestration and tool execution to real-time context management and agent memory, our team builds the foundational platform that powers Dialpad's next-generation intelligent, autonomous experiences. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, QA Specialists, and Engineers specializing in Distributed Systems, ML Infrastructure, and Platform Engineering.

This position reports to the Engineering Manager, who is based in Kitchener, CA, and has the opportunity to be based in our Buenos Aires, Argentina office.

What you’ll do

• Contribute to the design, development, and maintenance of agentic runtime systems, including agent orchestration, tool execution pipelines, and multi-step reasoning loops.
• Build and optimize core runtime components, including task planners, action dispatchers, memory managers, and context window management systems.
• Work on agent coordination techniques, including dynamic tool selection, parallel agent execution, state management, and result aggregation across multi-agent workflows.
• Maintain and enhance highly scalable agentic platforms with a focus on low-latency execution, cost efficiency, and deterministic behavior.
• Ensure high availability, reliability, and fault tolerance in agent runtime services, including graceful degradation when LLM or tool calls fail.
• Collaborate with cross-functional teams — including ML researchers, product, and platform engineers — to translate agentic product requirements into robust runtime infrastructure.
• Develop and optimize real-time distributed systems, microservices, and event-driven architectures powering agentic task execution.
• Design and implement sandboxed execution environments for safe agent use of tools, code execution, and external API calls.
• Implement and maintain monitoring, alerting, and performance metrics covering agent run success rates, token consumption, latency, and cost attribution.
• Evaluate and integrate emerging agentic frameworks, LLM APIs, and tooling ecosystems to continuously improve platform capabilities.
• Write clean, modular, and well-tested code while following best engineering practices in a rapidly evolving problem space.
• Participate in code reviews to ensure the quality, maintainability, and scalability of runtime components.
• Provide mentorship and technical guidance to junior engineers navigating the unique challenges of agentic systems.

Skills you’ll bring

• 3–6 years of experience in distributed systems, platform engineering, or ML infrastructure, with exposure to LLM-based or agentic systems strongly preferred.
• Strong understanding of agent architectures, including ReAct, plan-and-execute, and multi-agent coordination patterns.
• Deep knowledge of context management, prompt lifecycle, tool-call protocols (e.g., function calling, MCP), and agent memory strategies (short-term, episodic, and long-term).
• Experience integrating and managing external tool ecosystems, including web search, code interpreters, databases, and third-party APIs.
• Familiarity with retrieval-augmented generation (RAG) and how retrieval fits into broader agentic pipelines.
• Understanding of LLM output reliability challenges — hallucination, non-determinism, and retry/fallback strategies at runtime.
• Proficiency in Go and Python 3 (experience with Rust or TypeScript is a plus).
• Strong understanding of distributed systems, microservices, and event-driven architectures suited to long-running agent tasks.
• Passion for real-time performance optimization, including streaming responses, async execution, and parallel tool invocation.
• Experience with API design using OpenAPI, Swagger, or equivalent, with an eye toward agentic interaction patterns.
• Knowledge of gRPC or equivalent RPC protocols for inter-service communication within agent runtimes.
• Experience with Docker and Kubernetes, including managing long-running or stateful agent workloads in containerized environments.
• Familiarity with cloud platforms (GCP preferred, AWS/Azure optional), including managed services relevant to agentic workloads such as queuing, secrets management, and compute autoscaling.
• Hands-on experience with Infrastructure as Code tools like Terraform or Ansible.
• Knowledge of CI/CD frameworks and continuous delivery practices, with comfort shipping infrastructure in a fast-moving research-adjacent environment.

Your role
We are seeking a talented and experienced Senior Software Engineer who is passionate about building high-quality, scalable web & desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end, tackle technical hurdles, and enrich the team through your engineering experience, including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers to advocate for technical initiatives for the team.

This position reports to our Engineering Manager, who is based in London, and is looking for someone to join the team in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week. 

What you’ll do 

• Develop and maintain Dialpad's web & desktop applications using modern technologies.
• Write clear and complete architectural design documents that other team members can easily understand.
• Provide estimates on technical resources and requirements necessary to plan and begin projects.
• Develop and maintain the WFM web application and services using modern technologies.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Take on-call activities to support and resolve issues arising from QA and customers.
• Be responsible for deploying new releases on a weekly release cadence.
• Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products.
• Mentor junior engineers and help them grow their skills and expertise.

Skills you’ll bring 

• 8+ years of experience in software engineering.
• Strong experience with Python/TypeScript or other languages, Vue/React, Node.js, HTML, CSS, JavaScript, GraphQL, and cloud infrastructures [Google Cloud Platform is a plus].
• Proficiency in leveraging AI-assisted development tools (e.g., Claude Code, Cursor, OpenAI Codex)
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
• Experience with databases, SQL/NoSQL.
• Experience with building reusable and modular components, both frontend and backend.
• Experience with mentoring junior engineers and helping them grow their skills.
• Experience with highly agile and iterative development processes.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.

Your Role
As an AI Productivity Analyst, you’ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad. You’ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions. You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact. In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our internal AI transformation.

This position reports to our Head of AI Transformation.

What You’ll Do 

• Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks.
• Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows.
• Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption.
• Develop and present ROI models, providing actionable recommendations to senior leadership.
• Support implementation (including light configuration, prompt engineering, and user training) of selected solutions.
• Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed the 20% productivity target.

Skills You’ll Bring 

• Bachelor’s degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields.
• 1-2 years of relevant experience.
• Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.
• Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.
• Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.
• Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders.
• Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment.
• Nice-to-have: experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.
• Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).

Your role
As an analytics engineer, you’ll be an integral part of our data analysis and QA team, providing essential data support for our cutting-edge Agentic AI initiatives, specifically with ASR and NLP teams. A key focus will be on leveraging data analysis to identify and drive optimization of the conversational flows and underlying data infrastructure for agentic voice and chat solutions. You will actively seek opportunities to improve the team’s productivity and workflow through automation and process optimization, including implementing automated QA for our agentic systems.

This position reports to the manager of the Data Analysis and QA team and has the opportunity to be based in our Vancouver, Canada Office.

What you’ll do 

• You will work closely with other Agentic AI teams to test and evaluate our Agentic voice and chat solutions.
• You will design and implement data logging and monitoring strategies to capture key analytical insights.
• You will utilize data analysis to identify areas for optimization in the voice bot's conversational flows and data pipeline.
• You will build and maintain data pipelines on Vertex AI pipelines. 
• You will work closely with the AI Platform team to build tooling for data science projects. 
• You will implement automation and processes to improve our workflow. 
• You will create and maintain dashboards (Tableau) and data pipelines (Dataform) that help drive product and business decisions.
• You will contribute to our continuous efforts to enforce data privacy and compliance. 
• You will collaborate with cross-functional teams, including AI, engineering, and product teams.

Skills you’ll bring 

• Bachelor's or Master’s degree in Computer Science, Software Engineering, or related fields.
• 1 - 3 years of working experience with software engineering or data engineering projects. 
• 1 - 3 years of experience with Python, working with GCP, including storage, BigQuery, Compute, Kubernetes, or similar.
• 1 - 3 years of experience with SQL, able to optimize complex SQL queries and build data pipelines. 
• Experience with BI tools such as Tableau. 
• Experience analyzing the performance of conversational AI systems (e.g., voice bots, chatbots) and collaborating with cross-functional teams (AI, Product) on data-driven improvements.
• Experience working with popular LLM frameworks.
• Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems.

Your role
As an Applied Scientist at Dialpad, you'll be a key driver within our AI team, conducting R&D to power the next generation of autonomous voice agents. While traditional NLP focuses on analyzing static text, your work will center on real-time, multimodal systems that can listen, reason, and take action during live customer interactions. A major focus of the team is advancing DialpadGPT, our proprietary LLM, specifically optimizing it to drive orchestrated agentic workflows and handle complex task execution. Beyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems. Collaboration will be key as you work alongside our engineering, design, and product teams to build groundbreaking agentic applications.

If you're passionate about agentic and multimodal AI and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.

This position reports to the Senior Manager of the NLP team and has the opportunity to be based in Vancouver, BC.

What you’ll do

• Research and develop state-of-the-art algorithms for autonomous voice agents, specifically focusing on real-time speech processing and reasoning loops.
• Advance DialpadGPT: Design and execute distributed training strategies to optimize our proprietary LLMs for agentic behaviors, including precise tool use, instruction following, and latency-constrained generation.
• Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts.
• Design and implement orchestration layers that effectively chain LLMs with external tools and APIs to solve complex customer problems autonomously.
• Work with large-scale multimodal datasets (text, audio) to improve model robustness and alignment.
• Collaborate with engineering, product, and design teams to deploy scalable, low-latency models and algorithms in production.
• Submit papers to top-tier academic conferences (ACL, EMNLP, NeurIPS) and contribute to the team’s research culture.

Skills you’ll bring

• Master’s or PhD degree in Computer Science, Machine Learning, Computational Linguistics, or a related quantitative field.
• 2+ years of industry experience in Machine Learning/NLP for Master’s degree holders, or 1+ years for PhD holders.
• Deep understanding of LLMs: Demonstrated experience with training, fine-tuning (PEFT/LoRA), and alignment techniques (RLHF/DPO) for specific domains or tasks.
• Experience with Agentic Systems: Familiarity with building autonomous agents, including concepts like tool use, function calling, reasoning chains (CoT), and memory management.
• Strong proficiency in Python and PyTorch, with the ability to write clean, production-ready research code.
• Research Track Record: A history of publishing in top-tier conferences (ACL, EMNLP, NeurIPS, ICASSP) is highly valued.
• Multimodal Awareness: Familiarity with speech technologies (ASR, TTS) or processing real-time audio streams is a strong plus.
• Ability to bridge the gap between research and product, translating complex technical concepts into business value.
• Familiarity with version control tools like Git for collaborative projects.

Your Role
As a Client Account Executive, Enterprise, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are consistently realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

This position reports to our RVP, Client Sales, Enterprise.

What You'll Do

• Focused on a portfolio of customers, the Enterprise CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create an account plan for how you will achieve your quarterly goals.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.
• Work leads and generate pipeline.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Skills You'll Bring

• 7+ years of sales experience in an ever-changing environment.
• UCaaS / CCaaS experience strongly preferred. 
• Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management and organizational skills with the ability to track complex details.
• Experienced with CRM software (e.g., Salesforce) and G Suite tools (Google Sheets).

Your Role
As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction. The CAE is ultimately responsible for ensuring our customers continually realize the value of their accounts, driving positive outcomes for both the customer and Dialpad. 

This position reports to our Sales Manager and has the opportunity to be based in our Denver Office.

What you’ll do

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
• Generate a pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert, becoming a trusted advisor and resource for your customers. 
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer to return to Dialpad.

Skills you’ll bring

• 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background. 
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution-selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership. 
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required, with bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Your Role
As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction. The CAE is ultimately responsible for ensuring our customers continually realize the value of their accounts, driving positive outcomes for both the customer and Dialpad. 

This position reports to our Sales Manager and has the opportunity to be based in our Austin Office.

What you’ll do

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
• Generate a pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert, becoming a trusted advisor and resource for your customers. 
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer to return to Dialpad.

Skills you’ll bring

• 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background. 
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution-selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership. 
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required, with bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Your Role
As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

This position reports to our RVP, Client Sales and has the opportunity to be based in our Tempe, AZ Office.

What you’ll do

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
• Generate pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers. 
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Skills you’ll bring

• 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background. 
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership. 
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required, with bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Your role
As a Customer Success Manager, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.

This position reports to our Manager of Customer Success and has the opportunity to be based in Dialpad's Kitchener, Ontario office. 

What you’ll do 

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. 
• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.

Skills you’ll bring 

• Minimum 2-5+ years of customer success experience at a SaaS company.
• Experience working with and general knowledge of Telecommunications and Contact Center space preferred.
• Experience and comfort interacting with and influencing C-level executives.
• Strong presentation, meeting facilitation, and written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.
• Ability to work cross-departmentally.
• Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
• Willingness to travel to customer locations and team offsites.

Your role
As a Customer Success Manager, you’ll be a trusted advisor to your assigned customers, increasing the value our solution delivers to their organizations. You’ll be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

This position reports to our Manager of Customer Success and has the opportunity to be based in London, UK. 

Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.

What you’ll do 

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights. 
• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.

Skills you’ll bring

• Minimum 3-4 years of experience working at a SaaS company.
• Experience working with and general knowledge of Telecommunications and Contact Center space preferred.
• Experience and comfort interacting with and influencing C-level executives.
• Strong presentation, meeting facilitation, and written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.
• Ability to work cross-departmentally.
• Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
• Willingness to travel to customer locations and team off-sites.

Your Role
As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. We seek an adaptable, process-oriented professional with excellent digital communication skills, adept at building rapport and situational awareness in customer interactions. This remote role requires full on-camera engagement during US core hours (8 AM - 5 PM Pacific Time) from a dedicated, technically enabled workspace, requiring excellent internet connectivity. Your contributions will be vital to our team's success in a dynamic environment.

Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you’ll do 

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message is embedded in everything we do.
• Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
• Retain long-term partnerships with customers by independently renewing successful customers.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
• Track accounts to identify churn risks and work proactively to mitigate those risks.

Skills you’ll bring

• 1-5 years of experience in Customer Success.
• Experience with telecommunication or SaaS providers required.
• A real passion for providing top-notch account management.
• Strong written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details.
• A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.

Your role
As a Support Learning Experience Designer (LXD), you will play a pivotal role in creating exceptional learning experiences that are crucial to the ongoing success of our CX team and Dialpad University (DPU). By leveraging your industry and product expertise, you will be responsible for executing the next iteration of our Support team's New Hire Training program, our “Upskilling” program, and smaller, individualized training solutions that address identified gaps and align with our organization's goals. You’ll also assist with course management and creation in our customer-facing university, integrating needs analysis, instructional design, evaluation models, accessibility, and brand design elements to create a seamless learning experience for Dialpad’s programs. You will use the LMS (Docebo) to track learner completion and comprehension, and to automate reports and notifications to keep stakeholders and learners informed of progress.

This role reports to the Manager, Customer Experience (CX) Learning, and will be based primarily in our Austin, TX office.

What you’ll do

• Analyze learning needs and objectives to design effective and results-driven learning experiences.
• Create engaging, interactive, and accessible (WCAG 2.0/508) multimedia and instructional learning content, including course outlines, learning activities, assessments, videos, infographics, and other learning formats.
• Apply adult learning principles and theories to design learner-centric, outcome-focused training solutions.
• Integrate multimedia content and instructional materials with LMS capabilities to create cohesive and engaging online learning experiences.
• Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design.
• Continuously improve learning experiences based on feedback, evaluation data, and industry trends.
• Collaborate with cross-functional teams, including subject matter experts, content developers, and IT support, to ensure seamless execution of learning initiatives and transform complex concepts into visually appealing and easily digestible learning materials.
• Oversee the management and administration of the organization's Learning Management System (LMS).
• Maintain and update course content within the LMS, ensuring accuracy and relevance.
• Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
• Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders.
• Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.
• Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages.
• Collaborate with teams cross-functionally to efficiently leverage resources and materials and eliminate potential duplications of work.
• Stay up to date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration.
• Share knowledge and best practices with the team to foster a culture of continuous learning and improvement.

Skills you’ll bring

• Bachelor's or Master's degree in Education or a related field.
• 5+ years of proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting.
• Proficiency in multimedia authoring tools (e.g., Articulate 360, Camtasia) and Learning Management Systems.
• Strong understanding of adult learning principles, instructional design models, and learning technologies.
• Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously.
• Solid analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

About the team
Dialpad’s Salesforce Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, in particular Salesforce. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony. Additionally, the integrations team collaborates closely with Dialpad’s Agentic AI organization to help expand the ecosystem powering Dialpad’s AI agents.

Your role
As an Engineering Manager of the Salesforce Integrations team, you will lead a team of 6+ mid-senior full stack engineers based in London & India. Your role will involve closely collaborating with other engineering managers & teams also focusing on integrations to achieve alignment & efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current team size technical IC tasks will also be performed including system design, architecture & code reviews & AI driven development. This team is expected to grow in both size, scope & impact with strong potential for additional career opportunities & responsibilities.

This position reports to our Director of Engineering who is based in Canada. Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions & escalations.

What you’ll do

• You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
• Help to define a 1-3 year roadmap & vision for the Salesforce integrations team
• Consistently work with your direct reports to support their career growth
• Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs
• Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities
• Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution
• Drive effective engineering processes and policies
• Scale the team by recruiting candidates from diverse backgrounds
• Get hands on when necessary and assist with technical implementations
• Assist with emerging Agentic AI technologies & initiatives
• Use AI coding tools for active development, reviews, testing, etc.

What we’re looking for

• 3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
• 10+ years professional experience as an engineer or engineering leader
• Experience with the development of integrations & APIs
• Hiring & interviewing skills
• Onboarding & mentorship experience
• Agentic AI experience
• Proficiency with ETL data pipelines

Your role
The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production-ready, high-impact Agentic AI systems, driving business outcomes. FDEs will act as the company's most technically fluent business consultants and the customer's most trusted AI architects. 

What you'll do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.
• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services, and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision; you build the capability that validates the investment.
• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.
• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production-grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.
• Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

Skills you'll bring

• 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high-touch Sales Engineering, Solutions Architecture, or technical consulting for SaaS/AI products.
• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS, plus hands-on experience with LLM frameworks.
• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.
• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.
• Contributor to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun!

Why Dialpad

Dialpad’s Agentic AI platform turns conversations into autonomous workflows that drive revenue, efficiency, and unforgettable customer experiences. Fortune 1000 companies trust our AI Voice & Digital Agents to resolve millions of interactions every day. We’re scaling fast and need Forward Deployed Engineers who want to be at the intersection of innovation and business impact.

Your Role

The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production ready, high-impact Agentic AI systems, driving business outcomes. FDE’s will act as the company's most technically fluent business consultant and the customer's most trusted AI architects. 

What We Do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.

• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision, you build the capability that validates the investment.

• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.

• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.

• Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi‑step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

About You

• 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products.

• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands‑on experience with LLM frameworks.

• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.

• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.

• Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun!

• Business-level fluency in Japanese and English required. 

Bonus Points

• Telephony stack knowledge (WebRTC, SIP, SBCs).

• Experience deploying chatbots or voice bots at >10K daily conversations.

• Contributions to open‑source AI agent frameworks.

How We Work

Our values mirror those of top forward‑deployed orgs: Customer First, Relentless Momentum, Extreme Ownership, and One Team. We ship, learn, and iterate - fast.

Your role
The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine.

This role is accountable for:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Renewals forecast accuracy
• Expansion pipeline governance
• Customer Success & Renewals operating cadence
• Land → Expand → Adopt → Renew journey integrity
• Product interlocks & operationalization of new product introductions within the installed base

This is a revenue ownership role—not a reporting function or a CS business partner role.

This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.

What you’ll do

• Own operational governance of Gross and Net Revenue Retention.
• Monitor churn, contraction, and expansion drivers.
• Identify structural gaps impacting retention.
• Establish leading indicators for revenue risk.
• Provide executive-level visibility into recurring revenue health.
• Own renewal forecasting methodology and discipline.
• Validate renewal commitments and risk assessments.
• Improve renewal forecast accuracy across segments.
• Establish a structured renewal inspection cadence.
• Design and run operational forums for CS and Renewals.
• Standardize inspection standards across segments.
• Align expansion governance with sales forecasting rigor.
• Ensure consistent pipeline hygiene within post-sales motions.
• Own expansion opportunity visibility and stage discipline.
• Monitor cross-sell/upsell pipeline health.
• Identify leakage within installed accounts.
• Align expansion inspection standards with new logo practices.
• Define and govern operational handoffs across lifecycle stages.
• Ensure adoption signals are visible and measurable.
• Identify friction points in the customer journey.
• Partner cross-functionally to improve retention mechanics.
• Serve as RevOps lead for new product rollouts within the installed base.
• Ensure expansion, attach visibility, and adoption tracking.
• Monitor product adoption metrics impacting retention.
• Provide feedback loops to Product on customer behavior trends.

Skills you’ll bring

• 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
• Experience supporting subscription SaaS retention motions.
• Deep understanding of renewal forecasting and expansion mechanics.
• Strong analytical capability and structured thinking.
• Comfortable influencing CS and executive leadership.
• Ability to operate in high-growth, cross-functional environments.
• Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).
• Strong understanding of renewal forecasting and GRR/NRR modeling.
• Advanced Excel / Sheets modeling skills; SQL proficiency preferred.
• Deep familiarity with Salesforce opportunity and account data structures.
• Experience integrating CS platforms with CRM systems.
• Ability to translate product usage data into retention insights.
• Strong BI and data visualization experience.

Your role
As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems that affect everyone around the world. Every business benefits from Dialpad.

Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This is a hybrid role and the candidate is expected to be in our Sydney office three days per week and reports to our Head of Sales ANZ.

What you’ll do 

• Own the entire sales process, including converting leads into a workable pipeline.
• Build strategic prospecting campaigns and sequencing to source your own opportunities.
• Manage and close complex transactions involving multiple internal and external stakeholders.
• Own your key deal reviews, forecasts, and professional career roadmap.

Skills you’ll bring 

• 3-5 years of sales experience in an ever-changing environment.
• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.
• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Your role
A Sr. Client Account Executive, Enterprise at Dialpad is responsible for helping existing clients execute upgrades to their accounts, driving year-over-year revenue growth. This role’s primary responsibility is to receive leads from the Client Sales team, create quotes, communicate with customers, and facilitate customers adding licenses to their accounts. This role’s secondary responsibility is to manage a portfolio of existing Dialpad customer accounts where the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. 

The CAE is a member of the Sales organization, will carry a revenue quota, and will report directly to their frontline sales leader. The CAE will be responsible for meeting or exceeding sales and revenue goals and objectives.

What you'll do

• Manage the full sales cycle for a dedicated portfolio of enterprise clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion.
• Partner with fellow Enterprise CAEs to identify leads for upsell and cross-sell opportunities, develop compelling quotes, and maintain effective client communication.
• Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives.
• Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements.
• Proactively generate leads and nurture a robust sales pipeline.
• Consistently achieve or surpass quarterly revenue targets.

Skills you'll bring

• 7-10 years of sales experience in an ever-changing environment.
• Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management and organizational skills with the ability to track numerous details.
• 5 years of SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
• Curiosity: Ability to get to know your customers’ business, internal teams, and processes.
• Closing mindset: Get ahead of closing deals by asking closing questions early and often.
• Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from.
• High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment.
• Organization: The key to success is execution. Our preferred candidate has outstanding organizational skills.
• Communication: Clear communication is critically important to this role. 

Your role
We are looking for a rare breed of leader: someone who possesses the technical depth of an AI Architect and the strategic mindset of a Sales Executive. Reporting directly to the Vice President of Sales Engineering, you will recruit, mentor, and direct a team of Forward Deployed Engineers who translate complex business challenges into high-impact, Agentic AI systems.

You are a self-starter who thrives in ambiguity. You don't just manage a team; you lead from the front, acting as the company’s most technically fluent business consultant and our customers' most trusted AI architect. You will partner across Sales, Product, and Engineering to ensure our AI platform is not only adopted but becomes the backbone of our customers' operations.

You will lead a specialized, high-impact technical division within our global Sales organization. This team isn't just selling software; they are building the future of communication. The Agentic Sales Engineering team is the "special forces" of our Go-To-Market strategy—a group of elite Forward Deployed Engineers who embed themselves within our most strategic accounts to bridge the gap between visionary AI potential and production-ready reality.

What you’ll do

• Build & Mentor: Recruit and develop a high-performing team of Forward Deployed Engineers. Coach them to develop both their technical AI/ML skills and their ability to command a C-suite boardroom.
• Strategic GTM Leadership: Partner with Sales leadership to identify "must-win" accounts where Agentic AI can be a differentiator. Actively participate in the sales cycle to provide leadership, technical authority, and strategic deal support.
• Bridge the Gap: Act as the crucial link between the field and the lab. Synthesize critical "field signals"—customer pain points, integration patterns, and platform limitations—and deliver them to Product and Engineering to influence the roadmap.
• Architect Value: Guide the team in designing complex multi-agent systems, retrieval pipelines (RAG), and decision logic that integrate with CRMs, ERPs, and custom APIs via our MCP framework.
• Innovate Processes: Create and implement new systems for "AI Envisioning" sessions, helping customers navigate complex cloud/data infrastructure to bring AI bots to life.
• Drive Execution: Ensure the team isn't just selling a vision, but building the "shippable" capabilities that validate a customer's investment during pre-sales and early deployment.

Skills you’ll bring

• The Basics: BA/BS degree or equivalent practical experience.
• Experience: Minimum 8 years of customer-facing technical experience (Sales Engineering, FDE, or Solutions Architecture).
• Minimum 5 years of people management experience, specifically leading technical teams.
• Technical Depth: Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Vector Databases, and Agent Orchestration Frameworks. Proficiency in Python, Go, or JS/TS.
• Business Acumen: The ability to simplify technical complexity and communicate clear ROI and trade-offs to non-technical C-suite executives.
• Leadership Style: High emotional intelligence with a "scrappy" mentor mindset. You are someone who takes initiative and thinks creatively to get the job done under tight timelines.
• Operational Excellence: Strong analytical skills to use data in improving team effectiveness and product vision.

Your role
As the Sr. Manager of Customer Success at Dialpad, you will lead a team of Customer Success Managers supporting our customers across Japan and the rest of APAC. You will be responsible for driving customer outcomes, accelerating product adoption, and building long-term partnerships that fuel retention and expansion.

You will serve as a key voice of the customer within Dialpad, partnering cross-functionally to ensure our solutions meet the evolving needs of the Japanese market. This role requires a strong blend of leadership, commercial acumen, and customer-centric thinking in a high-growth SaaS environment.

This position reports to the SVP of Customer Success and is based in Tokyo, Japan.

What you’ll do

• Build, manage, and mentor a high-performing team of Customer Success Managers across Japan and APAC, providing ongoing coaching, feedback, and development to drive strong customer outcomes and team performance.

• Act as the executive leader responsible for customer satisfaction and retention, building and maintaining strong relationships with key stakeholders across customer organizations.

• Partner with customers to understand their business goals and drive measurable outcomes, identifying and executing on opportunities for expansion and increased adoption.

• Work closely with customers to maximize the value of the Dialpad platform, proactively identifying opportunities to expand use cases and deepen engagement.

• Monitor customer health, identify risks early, and lead resolution of escalations to ensure timely and effective outcomes.

• Collaborate with Sales, Marketing, Product, and Engineering teams to deliver a seamless customer experience and influence product direction based on market feedback.

• Define and track key performance indicators (KPIs) related to retention, growth, and customer health, providing regular insights and reporting to senior leadership.

• Stay informed on industry trends and customer needs within Japan and APAC, providing insights to help shape Dialpad’s strategy and product evolution.

Skills you’ll bring

• 8+ years of experience in Customer Success, Account Management, or a related customer-facing role

• Proven track record managing enterprise-level customers and driving retention and growth

• 5+ years of people leadership experience, with a strong ability to develop and scale high-performing teams

• Business-level fluency in both Japanese and English (written and verbal)

• Strong communication and stakeholder management skills, with the ability to influence at all levels

• Deep understanding of SaaS business models and customer lifecycle management

• Experience driving product adoption, expansion, and value realization

• Strong problem-solving skills with the ability to manage complex customer situations

• Data-driven mindset, with experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Zendesk)

• Highly organized, with the ability to manage multiple priorities in a fast-paced environment

• Experience in telecommunications or SaaS preferred

Your Role

We’re seeking a Sr. Marketing Manager to join our growing global team based in Tokyo. In this role, you’ll own the end-to-end marketing strategy for Japan, driving brand awareness, pipeline, and revenue growth across SMB, Mid-Market, and Enterprise segments.

You’ll serve as the Sr. Marketing Manager for the Japan business, partnering closely with Sales leadership to localize and execute go-to-market strategies that accelerate growth in the region. 

This role reports to the RVP, Japan Sales and works in close alignment with Global Marketing leadership.

What you’ll do

• Own and execute the Japan marketing strategy, aligned with global priorities and localized for the Japanese market.
• Drive pipeline and revenue growth through a balanced mix of demand generation, brand, lifecycle, and field marketing initiatives.
• Lead the strategy and execution of onsite events, such as executive roundtables and large-scale conferences for 300+ attendees. You will define the creative theme, secure premier venues, curate high-impact content, and drive registration while maintaining a rigorous focus on ROI and post-event conversion.
• Drive competitive market intelligence by performing deep-dive analyses against key players in the industry. You will translate these insights into winning pricing and promotional strategies that differentiate Dialpad in the Japanese landscape.
• Oversee the planning, execution, and optimization of all customer acquisition campaigns across digital and offline channels, including SEM, Paid Social, Display, Online Video, CTV, Audio, Events, and Partnerships.
• Partner with Global Marketing to localize paid acquisition strategies, messaging, and creative for Japan.
• Build and scale Affiliate, CPL, and review site programs, ensuring strong performance and compliance with local market norms.
• Collaborate with Sales and Marketing Operations to design and execute ABM programs targeting strategic accounts.
• Partner with Global Web and SEO teams to manage Japan domains and optimize localized SEO and content strategies.
• Lead local brand-building efforts, including messaging, positioning, PR, and market awareness initiatives.
• Work cross-functionally with Product Marketing, Content, Creative, and Revenue teams to test messaging, refine positioning, and strengthen Dialpad’s presence in Japan.
• Own the Japan marketing budget, ensuring efficient allocation of spend to maximize ROI, pipeline contribution, and revenue impact.
• Set clear objectives, KPIs, and forecasts across channels; regularly report on performance and business impact to regional and global stakeholders.
• Manage external agencies, vendors, and partners as needed to support growth goals.
• Build, mentor, and develop a high-performing local marketing team as the business scales.

Skills you’ll bring

• 5+ years of experience in B2B marketing, including demand generation, growth, or regional marketing leadership roles.
• 2+ years of people leadership experience, with a track record of building and scaling teams preferred.
• Deep understanding of the Japan B2B market, buyer behavior, and go-to-market dynamics.
• Strong experience driving pipeline and revenue through integrated marketing programs.
• Hands-on experience with ABM strategies and platforms (e.g., 6sense, Demandbase).
• Proven success managing and scaling paid acquisition, Affiliate, CPL, and review site programs.
• Solid understanding of SEO and content localization, with demonstrated impact on pipeline or revenue growth.
• Experience partnering closely with Sales on outbound, nurture, and field marketing programs.
• Strong budget ownership and forecasting experience.
• Highly analytical, with the ability to translate data into insights and clear recommendations.
• Excellent communication and stakeholder-management skills, with comfort presenting to senior leadership.
• Ability to thrive in a fast-paced, high-growth environment while managing multiple priorities.
• Business-level fluency in Japanese and English.

Your role
Help build the future of AI-powered business communications at Dialpad. The Dialpad Design team is an integral part of Dialpad’s success. We’re assembling a world-class team of curious problem-solvers who are passionate about keeping humans first in this new age of AI. We believe that great design is a strategic differentiator for Dialpad, but that differentiation doesn’t just happen. It takes a dedicated, collaborative team that works hard to advance Dialpad’s mission to empower businesses and their people to be wildly successful while doing career-defining work.

We’re looking for a Senior Product Designer who’s excited to explore a variety of product challenges across Dialpad. You’ll collaborate closely with other designers, engineers, and product managers to craft intuitive, scalable experiences that help people connect and communicate better—powered by AI.

This role is an excellent fit for someone who enjoys learning quickly, adapting to new problem spaces, and experimenting with AI tools within a growing design practice.

This position reports to our Sr. Director of Product Design, and is looking for someone to join the team in our London office. This is a hybrid position with an expectation to be in the office 2-3 times per week. 

What you'll do

• Lead complex, high-impact product initiatives from discovery to release.
• Ship regularly—prioritizing real-world impact over pixel-perfect mockups.
• Design AI-powered features and workflows that feel intuitive, are trustworthy, and valuable.
• Work alongside engineers to refine implementation details and ensure high-quality execution.
• Ship front-end development into the codebase.
• Use necessary tools to create prototypes and/or tools to test workflows, interactions, and edge cases.
• Balance user needs, technical constraints, and business goals to deliver measurable outcomes.
• Strengthen and evolve Dialtone, ensuring scalable, accessible, and cohesive system design.
• Identify new opportunities where AI and automation can create meaningful value for customers.
• Mentor other designers and elevate the craft, speed, and quality of how the team ships.

Skills you'll bring

• Have 5+ years of experience shipping high-quality, thoughtful product design work.
• Demonstrate a strong track record of delivered experiences.
• Be highly comfortable navigating ambiguity and leading complex projects independently.
• Think in systems—designing cohesive end-to-end experiences rather than isolated screens.
• Comfortable working in front-end code and deeply collaborating with engineering.
• Experience working with AI tools and designing AI-enhanced experiences.
• Communicate clearly and persuasively across disciplines, including with leadership.
• Care deeply about craft, detail, usability, and measurable product outcomes.
• Proactively identify problems, propose improvements, and drive work forward without waiting for direction.
• Have experience designing AI-native products, conversational interfaces, or automation workflows.
• Have directly contributed to production codebases.
• Have experience building SaaS or enterprise collaboration platforms.
• Be familiar with communication technologies (voice, messaging, contact centers, or real-time collaboration).
• Have helped evolve or scale a design system.
• Bring experience with experimentation frameworks and data-informed iteration.
• Contribute to the broader design community through writing, speaking, or mentoring.

Your role
As a Senior Product Manager for Dialpad Sell, you’ll lead the strategy, roadmap, and delivery of our AI-powered outbound sales solution. From seller-focused capabilities that support outbound sales engagement and workflow optimization to the tools and insights managers and leaders need to onboard and coach their teams effectively, your product will help revenue teams connect with prospects more effectively and close deals faster.

This position reports to our Senior Director of Product Management and has the opportunity to be based in our Tempe, US Office.

What you’ll do

• Own product strategy and roadmap for the Sell business line, defining what to build, when to do it, and why it matters.
• Develop a deep understanding of customer problems and business opportunities to inform and support product decisions and guide prioritization.
• Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales.
• Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions.
• Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most.
• Champion your product, both internally and externally, to generate excitement and ensure alignment.
• Approach your role with a growth mindset and a willingness to roll up your sleeves to solve problems as they arise.

Skills you’ll bring

• 8+ years of experience building a B2B SaaS product.
• Expertise and/or experience working on a sales communication or revenue insights product. This may include sales engagement and workflow automations/integrations, coaching & analytics, as well as telephony and compliance.
• Proven ability to lead complex products with multiple stakeholders and dependencies.
• Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines).
• Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work.
• A data-driven mindset with the ability to define KPIs and make informed trade-offs.
• Excellent communication skills — able to influence without authority and clearly articulate decisions.
• Comfort operating in ambiguity and driving clarity in fast-evolving environments.
• Bachelor's degree or equivalent practical experience.

Your role
As a Senior Product Manager, you’ll lead the strategy, roadmap, and delivery of our AI-powered contact center solution, Dialpad Support. From conception to launch, you’ll work closely with Engineering and Design to develop capabilities that shape how Dialpad’s customers provide services to their users (e.g., support, hotlines, etc.). By collaborating with marketing, sales, and CX, you’ll drive adoption and engagement with your product, ultimately helping every business deliver world-class customer experiences.

Dialpad powers modern, cloud-based omnichannel customer engagement through agent experiences, supervisor tools, routing, analytics, and quality management, all infused with AI at the core. Your work will help our customers realize measurable improvements in agent efficiency, customer satisfaction, and business scalability.  

This position reports to our Product Management VP and has the opportunity to be based in our Austin Office.

What you’ll do

• Own product strategy and roadmap for the contact center business line, defining what to build, when to do it, and why it matters.
• Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritization. 
• Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales.
• Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day.
• Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most.
• Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions.
• Approach your role with a growth mindset and a willingness to roll up your sleeves and solve problems as they arise.
• Balance short-term customer asks with long-term platform scalability and architectural integrity.
• Monitor the competitive landscape to inform differentiation and positioning.

Skills you’ll bring

• 8+ years of experience building a B2B SaaS product.
• Strong understanding of contact center workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities).
• Proven ability to lead complex products with multiple stakeholders and dependencies.
• Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines).
• Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work.
• Data-driven mindset with the ability to define KPIs and make informed trade-offs.
• Excellent communication skills — able to influence without authority and clearly articulate decisions.
• Comfort operating in ambiguity and driving clarity in fast-evolving environments.
• Bachelor's degree or equivalent practical experience.

The Role

As a Senior SDET, you are a strong software engineer with deep expertise in test automation and quality engineering. You design and own scalable test frameworks, drive quality strategy for your domain, and proactively identify risk in complex, cloud-native systems.

This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore.

This role is hands-on, technical, and impact-driven, with clear expectations around ownership, influence, and mentorship.

What You’ll Do

• Design, develop, and maintain scalable automated testing frameworks for APIs, microservices, and web integrations.
• Perform deep-dive testing of the Connect platform, with a strong focus on asynchronous workflows, data consistency, resiliency, and latency.
• Own and evolve quality gates within the CI/CD pipeline, ensuring fast, actionable feedback on every pull request.
• Plan and execute functional, regression, and end-to-end test coverage across UI, API, and database layers.
• Build internal tools and utilities to help reproduce, debug, and isolate complex production issues.
• Set up, execute, and continuously improve automated test suites; derive meaningful quality KPIs and clearly communicate results.
• Provide detailed failure analysis to enable rapid diagnosis and resolution of product or test defects.
• Design and execute load, stress, and performance tests across services and critical user workflows.
• Participate actively in architecture and design reviews, advocating for testability and appropriate test hooks.
• Define and execute comprehensive test strategies aligned with product and platform goals.
• Write clean, reliable, and maintainable code, solving complex problems with scalable solutions.
• Mentor junior and mid-level engineers, while staying current on modern testing and software development best practices.

What You’ll Bring

• 6+ years of professional software development experience, with strong emphasis on test automation for large-scale systems.
• Strong coding skills in Python, Java, or JavaScript.
• Proven experience designing test frameworks, test strategies, and reviewing system designs.
• Solid understanding of testing methodologies: regression, integration, end-to-end, load, and performance testing.
• Hands-on experience with API and integration testing; strong knowledge of RESTful services.
• Experience working in cloud-native, distributed environments.
• Experience building and maintaining CI/CD pipelines using Jenkins and GitHub.
• Strong written and verbal communication skills; comfortable collaborating across teams and geographies.
• Demonstrated ownership, proactive problem-solving, and ability to operate independently.

Technologies Utilized

• GCP: App Engine (GAE), Kubernetes (GKE), Compute Engine (GCE)
• Languages & Tools: Python, Vue, Git, GitHub, Jira

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. 

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

Your Role
As a Sr. Software Engineer in Tel Cloud, you will own the components that power our global communications systems. You will work on features like call routing, SMS/MMS messaging, spam detection, fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, reliable, and trustworthy.

This position reports to an Engineering Manager in the Telephony Platform team.

We don’t mind if you come from a different engineering background or haven’t worked in communications before. Just be excited to learn, contribute to the team, and build a fast, reliable, elegant product that delights our customers.

What you’ll do

• Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing.
• Test and tune service scaling to ensure we always have capacity available to service our customers’ real-time communications.
• Build monitors and alerts to maintain high reliability and observability.
• Participate in releases and on-call rotations, driving operational excellence for the team's platform components.
• Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services.
• Strategize and drive the roadmap for cross-team platform initiatives.
• Serve as a champion, coach, and mentor to more junior engineers, promoting a culture of ownership and craftsmanship.

Skills you’ll bring  

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of SaaS professional experience maintaining large-scale production backend systems.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP).
• Familiarity with async and MapReduce design patterns, as well as NoSQL databases, distributed caches, and large-scale data lakes.
• Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics).
• A strong sense of urgency, personal agency, and customer empathy.
• Passion for data-driven decisions, building resilient systems, and solving classes of problems.

Our tech stack

• Backend: Python, Google Cloud Platform, Cloud Run / k8s, Datastore, Redis, ElasticSearch, BigQuery, Google Cloud Pub/Sub.
• Frontend: Angular / Bootstrap.

Your role
As a Sr. System Administrator on the Data Centers team, you’ll own both our hardware and cloud infrastructures, with a particular focus on reliability, scalability, and operational excellence. You’ll manage the administration and lifecycle of our global server fleet and lead key initiatives in automation, observability, and performance.

You’ll also take the lead on capacity planning, including physical data center needs, and will be a technical partner to stakeholders across Engineering as we evolve our infrastructure footprint. In addition, you’ll evaluate, propose, and implement new project initiatives such as intrusion detection/prevention, system/security hardening, and automating manual processes.

This position reports to our Engineering Manager, Data Centers and Networking, and is based in Vancouver, Canada (with flexibility to collaborate across global time zones).

What you’ll do

• Scout, evaluate, and compare hardware options and colocation facilities, partnering with Engineering to align decisions with performance and cost objectives.
• Design and deploy a cloud expansion strategy that balances reliability, performance, and efficiency across providers and regions.
• Steer capacity planning and our expansion/upgrade strategy, using data to anticipate growth and proactively mitigate bottlenecks.
• Design and deploy servers at scale into data centers around the globe, ensuring consistent standards and automation from day one.
• Develop and maintain automation for a large fleet of servers, VMs, and containers, reducing toil and improving consistency across environments.
• Work with vendors to obtain quotes, make purchases, and schedule services, including coordinating logistics for data center installations and maintenance.
• Set up and evolve monitoring for server, network, and data center health, including alerting, dashboards, and SLO-oriented metrics.
• Develop and maintain proper documentation for engineering staff, including runbooks, standards, and architectural diagrams.
• Participate in a rotating on-call schedule within the larger Infrastructure Engineering division, helping drive rapid incident response and robust post-incident reviews.
• Lead complex systems and network troubleshooting, fault analysis, and resolution, acting as an escalation point for the broader team.
• Provide technical mentorship to other System Administrators and engineers, sharing best practices around Linux, automation, and operational excellence.
• Partner with Security and other stakeholders on initiatives such as system hardening, compliance, and intrusion detection/prevention.
• Occasionally travel for on-site work when remote hands are not available; an active passport is required.

Skills you’ll bring

• Background in Systems and/or Software Engineering, with a strong focus on infrastructure and operations.
• Extensive experience with Linux, both on-premise and in the cloud, including performance tuning, troubleshooting, and automation at scale.
• Familiarity with networking technologies: TCP/IP, DHCP, DNS, routing, firewalls, and load balancing concepts.
• Data center setup/deployment experience, including racking/stacking, cabling standards, and remote management.
• Exposure to cloud platforms such as GCP or AWS, and experience working in hybrid environments.
• Demonstrated ability to keep abreast of industry standards and trends, and to translate them into practical improvements in a production environment.
• Proven experience in a senior or lead capacity (typically 5+ years in systems administration or similar roles), including driving cross-team initiatives and mentoring others.
• Strong communication skills and the ability to collaborate effectively with distributed teams.

Your role
We are looking for a passionate, driven Senior Technical Recruiter to join Dialpad. You’ll help scale our technical teams by managing and supporting full lifecycle recruiting for Engineering, Product, and Design. You’ll also have the opportunity to flex into supporting additional non-EPD organizations within the company.

You’ll own the full lifecycle of recruiting—sourcing, vetting, and hiring top talent—while building strong partnerships with hiring managers. By driving a consistent and data-driven process, you’ll help ensure we hire the best people to fuel our growth.

This hybrid position reports to the Sr. Manager, Global Talent Acquisition, and has the opportunity to be based in our Vancouver, Canada office. 

What you’ll do 

• Manage the full-cycle recruiting process, ensuring a seamless, consistent, and highly positive candidate experience across Argentina, Canada, and the US. 
• Become a strong talent advisor by developing deep relationships with candidates, hiring managers, teams, and global stakeholders.
• Innovate on ways to build a talent pipeline, identify creative sourcing techniques, and recruit in a variety of venues to build balanced and inclusive teams.
• Champion an exceptional candidate and hiring manager experience focused on a high-touch, warm, engaging, and meaningful connection during the recruitment journey.
• Source, screen, and assess talent that leads to offers, negotiation, and closing.
• Partner closely with management and other global Talent Acquisition Partners to attract talent that supports global lines of business.
• Accelerate candidate engagement and improve the candidate experience throughout the entire hiring process with consistent high-touch communication.
• Identify innovative and creative sourcing techniques that deliver strong results.

Skills you’ll bring 

• BA/BS degree or equivalent practical experience.
• 8+ years of recruiting experience in the areas of Engineering, Product, and Design for a high-growth technology company.
• Experience recruiting for NAM (US & CAN) + EMEA/LATAM (nice to have) 
• Previous experience working in a SaaS company.
• Experience partnering with and influencing senior hiring managers and executives throughout the recruiting cycle.
• Excellent verbal and written communication skills with an emphasis on tact and diplomacy.
• Strong work ethic, integrity, and personal accountability.
• Proven experience negotiating and closing complex compensation packages.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, effectively prioritizing multiple tasks and managing time efficiently.
• Self-starter with a track record of building strong, productive relationships.
• Familiarity with Greenhouse is a plus.

Your role
At Dialpad, web engineering and design aren't separate disciplines — they're the same team. Our unified Design Organization brings together product designers, brand designers, and engineers who all build. We write code, ship products, and use AI as a core part of how we work, not as an afterthought.

As a Sr. Web Engineer on the Marketing Web team, you'll contribute to the full surface area: the marketing website, the internal tooling that powers it, and — critically — the AI-powered automations and integrations that connect Dialpad's marketing presence to the teams that maintain it. You will identify opportunities, prototype quickly, and ship to production. There is no handoff culture here.

This role sits at the intersection of marketing engineering, AI automation, and experience design. You'll work directly with designers, marketers, brand leads, and product teams to create a seamless, connected customer journey — from the first visit to a marketing page through to the Dialpad product itself. You'll be expected to bring your own ideas, take ownership, and build things that matter.

What You'll Do

• Identify and define automation opportunities across the marketing website, content workflows, QA pipelines, and the broader customer journey.
• Build prototypes quickly to validate ideas, then take them to production — you own the full arc from idea to shipped.
• Design and implement agentic workflows and internal AI tools that reduce manual overhead and unlock capabilities for the entire organization.
• Integrate AI tooling into real publishing, deployment, and personalization workflows — not demos, actual production systems.
• Stay on the cutting edge of AI tooling: you know what's new, you've tested it, and you have a strong point of view on what's worth adopting.
• Contribute meaningfully to the codebase — writing features, fixing bugs, and reviewing PRs with depth.
• Build and maintain components, pages, and templates that reflect Dialpad's design system and brand standards with consistency and precision.
• Own performance, accessibility, and AEO/SEO at a technical level — you diagnose proactively; you don't wait for reports.
• Maintain and improve the internal publishing platform and tooling that the team depends on every day.
• Partner with the unified Design Organization to create a seamless experience from marketing touchpoints through to the Dialpad product.
• Build integrations that bridge the gap between marketing, sales, and product — personalization, sign-up flows, onboarding hooks, attribution, and beyond.
• Collaborate with designers, brand leads, marketers, and product engineers as a peer contributor — you speak their language and earn trust through craft.
• Surface opportunities to make the Dialpad product experience better through what you learn from the marketing surface.
• Set and uphold frontend standards for code quality, accessibility, and performance across the marketing web stack.
• Help define how AI-assisted development is done on this team — effective prompting, code review rigor for AI output, and knowing when to push back.
• Be a multiplier: when you learn something, you share it; when you build something reusable, you document it.
• Evaluate new tools and frameworks with a critical eye — adoption is earned, not assumed.

What You'll Bring

• 5+ years of frontend or full-stack web engineering experience, with meaningful time on marketing or growth web surfaces.
• Active, daily use of AI coding tools — Claude Code, Windsurf, or equivalent — with a concrete point of view on how to get real value out of them and when they fall short.
• Demonstrated experience building AI-powered automations or internal tooling that shipped to production.
• Strong proficiency in modern JavaScript/TypeScript, Vue or React, HTML, and CSS.
• Experience with headless CMS platforms, static site generators, or component-driven marketing stacks.
• A high-ownership builder mindset — you identify problems, propose solutions, and drive them to completion without waiting to be directed.
• Strong communication skills: you work well with designers and non-engineers, and you translate technical constraints into clear decisions.

Your role
The Team Lead, Renewal Manager at Dialpad, is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Dialpad customers. Serving as the main point of contact for their assigned customers' contract extensions with Dialpad, they will foster a high level of trust, satisfaction, and engagement across their assigned accounts.

The Team Lead, RM, will develop and execute the renewal strategy for their portfolio. The RM will own the end-to-end renewal process, including negotiation and contract terms. To be successful, the Team Lead RM will partner with the Client Account Executive and Customer Success Manager to ensure our customers realize the value of their investment and can demonstrate the value differentiation of Dialpad versus our competitors.

The Team Lead, RM is a member of the Client Sales organization, will carry a revenue renewal quota, and will report directly to the Director of Renewals Management.

What you'll do

• Drive and lead the renewals process in collaboration with the CAE and CSM to preserve and improve customer contracts and relationships.
• Effectively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
• Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts.
• Maintain and report an accurate forecast of renewals.
• Negotiate and execute renewal contracts that align with customer goals.
• Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth.
• Communicate risks clearly and partner with the CSM in developing resolution strategies.
• Escalate whenever appropriate to help resolve customer concerns.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product.
• Effectively communicate the benefits of the customer’s Dialpad solution and differentiate it from competitive solutions.
• Own the renewal sales cycle, from developing a strategy to building relationships with key stakeholders, to negotiation and contracting.

Skills you'll bring

• 5-7 years of experience in Renewals, Account Management, Customer Success, or other applicable customer-facing roles.
• 1-2 years Team Lead/Manager experience.
• Proven success in meeting and exceeding revenue targets while managing renewals.
• A history of managing a high volume of transactions.
• Passionate about providing a top-notch, best-in-class customer experience.
• Strong presentation, meeting facilitation, and written communication skills.
• Comfortable analyzing and understanding data.
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• Desire to work in a fast-paced startup environment where your input is valued to help craft our offerings and how we interact with clients.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
• Ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Have a deep understanding of how businesses operate and the priorities that drive decisions from C-level down.
• Able to work US core hours (7 am - 5 pm Pacific Time) while being 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
• Must be comfortable with a hybrid work arrangement, requiring 1 day onsite per week.
• Excellent internet connectivity required.

Your role
As a Technical Account Manager (TAM), you will work cross-functionally to support Dialpad’s largest and most complex users. Through trusted relationships, you’ll offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad.

The Customer Experience (CX) Organization is designed to delight customers at every touchpoint. We are dedicated to understanding and meeting the evolving needs and expectations of our customers. We are committed to working collaboratively to deliver seamless and memorable interactions.

This position reports to our Director of Advanced Support Services. The preferred schedule will be based on US business hours but will be flexible depending on the business's needs.

What you’ll do 

• Provide a gold-standard experience for the key stakeholders of your assigned accounts. 
• Work with the wider Operations team to provide the current state, resources, and knowledge to enable a gold-standard experience across teams that interact directly with the user via support channels, external documentation, or product/feature feedback or development. 
• Foster long-term user relationships that grow loyalty to Dialpad and Dialpad products. 
• Work cross-functionally, both internally and within your users’ organizations, to provide and implement operational solutions as needed for various audiences. 
• Contribute to enhancing support offerings and developing user-facing content.
• Act as a trusted advisor, ensuring alignment with customer priorities and Dialpad’s objectives.
• Maintain strategic relationships across client business units to drive service excellence.
• Serve as a subject matter expert in Dialpad solutions deployed at client sites.
• Facilitate the resolution of critical issues and escalations.
• Work closely with Account Management and other user-facing teams as part of a larger effort to support Dialpad users. 
• Lead user-facing meetings both in person (if requested) and through video.
• Collaborate on the continued design of this support offering.
• Create user-facing content for long-term solutions. 

Skills you’ll bring 

• 5+ years of experience in enterprise-level client-facing work.
• Strong product sense and energized by the challenge of solving difficult user-related problems.
• Strong written and verbal communication skills with the ability to communicate with various levels of expertise.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with APIs and the ability to explain API concepts to Dialpad’s largest and most technical customers.
• Familiarity with SQL and comfort in building basic queries and modifying more complex ones.
• Strong technical troubleshooting skills and experience interfacing with technical teams.
• Adept client relationship management skills.
• Ability to engage in business-level and technical conversations at multiple levels of the organization.
• Ability to work with minimal guidance or supervision in a time-critical environment. 
• Ability to be flexible and quickly adapt to changing business needs and processes. 
• Strong ability to use facts and data to influence decisions to prioritize and make appropriate decisions. 
• Ability to source information when it does not exist.

Your Role
As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You’ll act as a key partner across Engineering, Product, and Sales, owning complex technical issues and driving them through to resolution. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

What You’ll Do

• Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
• Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.
• Support customers across a range of inquiries—from basic product questions to complex technical troubleshooting.
• Diagnose and resolve technical issues, escalate bugs, and partner cross-functionally to drive timely resolution.
• Maintain and exceed established service levels and productivity standards.
• Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience.
• Identify opportunities to enhance support processes, educate users, and scale our support model.

Skills You’ll Bring

• 3+ years of experience in Customer Support within telecom, carrier, or VoIP environments.
• Strong understanding of LAN/WAN networking and cloud-based technologies.
• Experience with VoIP, SIP environments, and desk phone provisioning.
• Solid troubleshooting and problem-solving skills with the ability to navigate complex technical issues.
• Strong written and verbal communication skills.
• Self-starter mindset with a strong sense of ownership and a team-oriented approach.
  Familiarity with Contact Center IVR workflows and 3rd party CRM integrations.
• Knowledge of telco carrier networks and interoperability.
  Familiarity with communication platforms and mobile networks.
• Experience with ticketing systems such as Zendesk or Jira.
• SIP messaging and Wireshark experience.
• Understanding of enterprise IT environments and security requirements.

Your Role
As a Commercial Account Executive, you’ll own the entire sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to turn a small-business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the world.

Dialpad’s Account Executive, Commercial will solve tangible client obstacles by redefining their understanding of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the entire sales process.

This hybrid role reports to our Commercial Sales Manager and is based in our Tempe, AZ office.

What You’ll Do  

• Own the entire sales process, including working leads and generating pipeline.
• Build talk tracks to align with specific client use cases.
• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap discussions.

Skills You’ll Bring  

• 1-2+ years of sales experience in an ever-changing environment.
• Experience with Salesforce, Outreach, Clari & Highspot.
• Preferred expertise in SaaS Sales.