Your role
As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems that affect everyone around the world. Every business benefits from Dialpad.

Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position reports to our Sr. Manager, Mid-Market and Commercial Sales and is hybrid in our London, UK office.

What you’ll do 

• Own the entire sales process, including converting leads into a workable pipeline.
• Build strategic prospecting campaigns and sequencing to source your own opportunities.
• Manage and close complex transactions involving multiple internal and external stakeholders.
• Own your key deal reviews, forecasts, and professional career roadmap.

Skills you’ll bring 

• 3-5 years of sales experience in an ever-changing environment.
• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.
• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Your role
We are seeking a talented and experienced Senior Software Engineer who is passionate about building high-quality, scalable web & desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end, tackle technical hurdles, and enrich the team through your engineering experience, including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers to advocate for technical initiatives for the team.

This position reports to our Engineering Manager, who is based in London, and is looking for someone to join the team in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week. 

What you’ll do 

• Develop and maintain Dialpad's web & desktop applications using modern technologies.
• Write clear and complete architectural design documents that other team members can easily understand.
• Provide estimates on technical resources and requirements necessary to plan and begin projects.
• Develop and maintain the WFM web application and services using modern technologies.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Take on-call activities to support and resolve issues arising from QA and customers.
• Be responsible for deploying new releases on a weekly release cadence.
• Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products.
• Mentor junior engineers and help them grow their skills and expertise.

Skills you’ll bring 

• 8+ years of experience in software engineering.
• Strong experience with Python/TypeScript or other languages, Vue/React, Node.js, HTML, CSS, JavaScript, GraphQL, and cloud infrastructures [Google Cloud Platform is a plus].
• Proficiency in leveraging AI-assisted development tools (e.g., Claude Code, Cursor, OpenAI Codex)
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
• Experience with databases, SQL/NoSQL.
• Experience with building reusable and modular components, both frontend and backend.
• Experience with mentoring junior engineers and helping them grow their skills.
• Experience with highly agile and iterative development processes.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.

Your role
The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production-ready, high-impact Agentic AI systems, driving business outcomes. FDEs will act as the company's most technically fluent business consultants and the customer's most trusted AI architects. 

What you'll do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.
• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services, and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision; you build the capability that validates the investment.
• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.
• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production-grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.
• Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

Skills you'll bring

• 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high-touch Sales Engineering, Solutions Architecture, or technical consulting for SaaS/AI products.
• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS, plus hands-on experience with LLM frameworks.
• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.
• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.
• Contributor to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun!

Your role
As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s native Salesforce integration, along with other critical apps. These integrations enable real-time automations and data transfers between Dialpad and key complementary systems, ensuring our mutual customers have a seamless unified experience. You’ll collaborate closely with engineering, product, and business leaders, as well as external stakeholders, with a particular focus on enhancing our Salesforce integration.

This position reports to our Director of Engineering in out London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week. 

What you’ll do

• Develop and maintain Dialpad’s Salesforce integration.
• Contribute to the development of other Dialpad integrations.
• Write architectural design & specification documents.
• Develop well-tested features with appropriate test hooks, resulting in low defect reports.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Assist with emerging Agentic AI technologies & initiatives.
• Tech Stack: Apex, Python, Vue.js, Redis, Google Cloud.

Skills you'll bring

• 3+ years of professional experience as a Software Engineer.
• Experience with at least one object-oriented programming language, especially Java or Python.
• Experience with Agile development methodologies.
• Testing, debugging, and troubleshooting skills.
• Effective communication skills.
• Collaborative & team player, but also able to work independently & autonomously.
• Pragmatic approach to solving problems while balancing business goals.
• Agentic AI experience.
• Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.
• Salesforce experience.
• Apex programming language experience.
• Experience building integrations.
• Proficiency with ETL data pipelines.

Your role
Help build the future of AI-powered business communications at Dialpad. The Dialpad Design team is an integral part of Dialpad’s success. We’re assembling a world-class team of curious problem-solvers who are passionate about keeping humans first in this new age of AI. We believe that great design is a strategic differentiator for Dialpad, but that differentiation doesn’t just happen. It takes a dedicated, collaborative team that works hard to advance Dialpad’s mission to empower businesses and their people to be wildly successful while doing career-defining work.

We’re looking for a Senior Product Designer who’s excited to explore a variety of product challenges across Dialpad. You’ll collaborate closely with other designers, engineers, and product managers to craft intuitive, scalable experiences that help people connect and communicate better—powered by AI.

This role is an excellent fit for someone who enjoys learning quickly, adapting to new problem spaces, and experimenting with AI tools within a growing design practice.

This position reports to our Sr. Director of Product Design, and is looking for someone to join the team in our London office. This is a hybrid position with an expectation to be in the office 2-3 times per week. 

What you'll do

• Lead complex, high-impact product initiatives from discovery to release.
• Ship regularly—prioritizing real-world impact over pixel-perfect mockups.
• Design AI-powered features and workflows that feel intuitive, are trustworthy, and valuable.
• Work alongside engineers to refine implementation details and ensure high-quality execution.
• Ship front-end development into the codebase.
• Use necessary tools to create prototypes and/or tools to test workflows, interactions, and edge cases.
• Balance user needs, technical constraints, and business goals to deliver measurable outcomes.
• Strengthen and evolve Dialtone, ensuring scalable, accessible, and cohesive system design.
• Identify new opportunities where AI and automation can create meaningful value for customers.
• Mentor other designers and elevate the craft, speed, and quality of how the team ships.

Skills you'll bring

• Have 5+ years of experience shipping high-quality, thoughtful product design work.
• Demonstrate a strong track record of delivered experiences.
• Be highly comfortable navigating ambiguity and leading complex projects independently.
• Think in systems—designing cohesive end-to-end experiences rather than isolated screens.
• Comfortable working in front-end code and deeply collaborating with engineering.
• Experience working with AI tools and designing AI-enhanced experiences.
• Communicate clearly and persuasively across disciplines, including with leadership.
• Care deeply about craft, detail, usability, and measurable product outcomes.
• Proactively identify problems, propose improvements, and drive work forward without waiting for direction.
• Have experience designing AI-native products, conversational interfaces, or automation workflows.
• Have directly contributed to production codebases.
• Have experience building SaaS or enterprise collaboration platforms.
• Be familiar with communication technologies (voice, messaging, contact centers, or real-time collaboration).
• Have helped evolve or scale a design system.
• Bring experience with experimentation frameworks and data-informed iteration.
• Contribute to the broader design community through writing, speaking, or mentoring.

Your role
As a Customer Success Manager, you’ll be a trusted advisor to your assigned customers, increasing the value our solution delivers to their organizations. You’ll be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

This position reports to our Manager of Customer Success and has the opportunity to be based in London, UK. 

Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.

What you’ll do 

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights. 
• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.

Skills you’ll bring

• Minimum 3-4 years of experience working at a SaaS company.
• Experience working with and general knowledge of Telecommunications and Contact Center space preferred.
• Experience and comfort interacting with and influencing C-level executives.
• Strong presentation, meeting facilitation, and written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.
• Ability to work cross-departmentally.
• Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
• Willingness to travel to customer locations and team off-sites.

About the team
Dialpad’s Salesforce Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, in particular Salesforce. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony. Additionally, the integrations team collaborates closely with Dialpad’s Agentic AI organization to help expand the ecosystem powering Dialpad’s AI agents.

Your role
As an Engineering Manager of the Salesforce Integrations team, you will lead a team of 6+ mid-senior full stack engineers based in London & India. Your role will involve closely collaborating with other engineering managers & teams also focusing on integrations to achieve alignment & efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current team size technical IC tasks will also be performed including system design, architecture & code reviews & AI driven development. This team is expected to grow in both size, scope & impact with strong potential for additional career opportunities & responsibilities.

This position reports to our Director of Engineering who is based in Canada. Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions & escalations.

What you’ll do

• You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
• Help to define a 1-3 year roadmap & vision for the Salesforce integrations team
• Consistently work with your direct reports to support their career growth
• Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs
• Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities
• Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution
• Drive effective engineering processes and policies
• Scale the team by recruiting candidates from diverse backgrounds
• Get hands on when necessary and assist with technical implementations
• Assist with emerging Agentic AI technologies & initiatives
• Use AI coding tools for active development, reviews, testing, etc.

What we’re looking for

• 3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
• 10+ years professional experience as an engineer or engineering leader
• Experience with the development of integrations & APIs
• Hiring & interviewing skills
• Onboarding & mentorship experience
• Agentic AI experience
• Proficiency with ETL data pipelines

Your role
As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s key native integrations. These integrations enable real-time automations and data transfers between Dialpad and complementary systems, ensuring our mutual customers have a seamless unified experience. This includes Agentic AI, CRMs, ticketing systems, workforce management platforms, and industry-specific verticals such as Recruiting, Retail, and Healthcare. You’ll collaborate closely with engineering teammates, product leaders, business leaders, Dialpad customers, and external stakeholders. Additionally, this role will emphasize Agentic AI-compatible integrations.

This position reports to our Engineering Manager and has the opportunity to be based in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week. 

What you’ll do

• Develop and maintain Dialpad’s key native integrations such as Zendesk, HubSpot, AthenaHealth, and many more.
• Write architectural design & specification documents.
• Develop well-tested features with appropriate test hooks, resulting in low defect reports.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Assist with emerging Agentic AI technologies & initiatives.
• Tech Stack: Python, Vue.js, Redis, Google Cloud, AI (MCP).

Skills you'll bring

• 3+ years of professional experience as a software engineer.
• Experience with at least one object-oriented programming language, especially JS or Python.
• Experience with Agile development methodologies.
• Testing, debugging, and troubleshooting skills.
• Effective communication skills.
• Collaborative & team player but also able to work independently & autonomously.
• Pragmatic approach to solving problems while balancing business goals.
• Agentic AI experience.
• Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.

Major bonus points for the following

• Experience building integrations.
• Proficiency with ETL data pipelines.