Your role
As an IT Support Specialist, you will be a client-centric IT professional responsible for overseeing and managing the organization's IT systems and audiovisual (AV) infrastructure for in-office, remote, and global Dialpad employees. You will play a pivotal role in ensuring optimal use of our hardware and software technologies, enhancing system performance, analyzing and troubleshooting technical issues, and assisting our end-users.

To ensure success as an IT Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. This position requires a strong technical background, excellent problem-solving skills, a customer service mindset, and effective communication. The position requires the successful candidate to be in the Tempe office 5 days a week.

If you enjoy tackling complex technological challenges, then our corporate IT team under our Engineering group may be the team for you! We provide creative solutions to help our employees be productive and secure, no matter where they are. We help deliver industry-leading IT services to enable and delight our users.

What you’ll do 

• Provide timely resolution and support to end-users with best-in-class SLAs and less than 2% callbacks.
• Be focused on improving operational efficiency at all levels and in all locations.
• Onboard and train end-users on hardware functionality and software programs.
• Analyze IT requirements and provide objective advice on the use of IT systems.
• Assist with information security, physical security controls, and device security protocols.
• Ensure proper hygiene of system accounts and licenses.
• Be responsible for tracking, managing, and supporting IT assets.
• Be responsible for access management of critical end-user systems.
• Research, install, and configure new equipment and software.
• Manage inventory of equipment, consumables, and other supplies.
• Troubleshoot and resolve IT issues via phone, web, and in-person channels.
• Must have experience working with and managing macOS and Windows devices.
• Must have experience in supporting system and IT audits.
• Timely onboard and offboard employees and contractors.
• This is an in-office role with some hybrid flexibility when approved.
• Manage and maintain the organization’s IT infrastructure, including SaaS applications and office networks.
• Monitor system performance and security; implement proactive measures to optimize operations and defend against cybersecurity threats.
• Conduct regular system audits and develop outage mitigation strategies to ensure business continuity.
• Administer and support end-user platforms such as Google Workspace, Atlassian (JIRA), Okta, Jamf, Microsoft Intune, Zscaler, CrowdStrike, and GitHub.
• Oversee the timely deployment of software and OS updates, endpoint security patches, and system upgrades to maintain compliance with security policies.
• Manage and maintain office network infrastructure (i.e., Cisco Meraki), including configuring firewalls, switches, and wireless access points to ensure secure and reliable connectivity.
• Design, install, and support audiovisual (AV) systems, including video conferencing equipment, projectors, sound systems, and digital displays.
• Troubleshoot AV issues and provide responsive support to users both onsite and remotely.
• Ensure flawless technical execution of company-wide and executive meetings, including live streaming, hybrid video conferencing, and event support.
• Lead IT and AV projects from planning through implementation, ensuring on-time delivery, budget adherence, and high-quality outcomes.
• Coordinate with internal stakeholders and external vendors to define requirements, evaluate tools, and deploy new technologies.

Skills you’ll bring

• A bachelor's degree in computer science, information technology, or similar.
• 5+ years of experience as an IT Support Specialist supporting Mac and Windows operating systems.
• Exceptional ability to provide technical support and resolve queries.
• Strong working knowledge of end-user hardware, operating systems, and productivity platforms across Google Workspace, Microsoft (Intune), and Apple (Jamf) environments.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as Jira Service Manager, Zendesk or ServiceNow.
• Experience in documenting processes and monitoring performance metrics.
• Project management experience, with the ability to prioritize tasks, manage resources, and deliver projects on schedule.
• Ability to keep up with technical innovation and trends in IT support.
• Experience with audiovisual equipment and technologies, including video conferencing systems, digital signage, and multimedia content creation tools.
• Lead with positive energy, empathy, and customer first mindset.
• Self-motivated with a proactive approach to problem-solving.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Must have completed all core Dialpad product certifications within the first 100 days of tenure.

Your role
As a Sales Development Representative, you’ll own building prospect lists, manage the pipeline, and maintain in-depth knowledge of Dialpad products. You’ll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also support the creation of net new prospecting lists for target accounts and key decision-makers. You’ll connect with prospects using all communication channels (phone, email, and social media). In addition, you’ll bring your confidence, commitment, and love of winning to hone your craft and launch yourself into a successful sales career!

Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification, and industry research to create qualified sales opportunities for your Account Executives. Dialpad’s Sales Development Representative team nurtures relationships with prospects, serving as the initial point of contact through calls, emails, and social media outreach. This team works closely with Account Executives and offers opportunities for close mentorship and professional development.

This position reports to our Sales Development Manager.

What you’ll do

• Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email.
• Consistently meet or exceed the quota of sales-qualified opportunities for Dialpad’s Account Executive team.
• Embrace a growth mindset by prioritizing sales enablement activities.
• Show enthusiasm to learn and implement various sales methodologies such as SPICED and BANT.
• Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator, and Dialpad.
• Partner closely with your manager, peers, and Account Executives to improve messages, processes, and daily activities.

Skills you’ll bring 

• Efficient, organized, and detail-oriented.
• Highly motivated and committed to achieving success, both individually and within a team.
• Excellent verbal and written communication skills and confidence.
• Demonstrated sense of curiosity, motivation, and resourcefulness.
• 1+ year of experience in a Sales Development or similar customer-facing role.

Your role
As a Senior Product Manager for Dialpad Sell, you’ll lead the strategy, roadmap, and delivery of our AI-powered outbound sales solution. From seller-focused capabilities that support outbound sales engagement and workflow optimization to the tools and insights managers and leaders need to onboard and coach their teams effectively, your product will help revenue teams connect with prospects more effectively and close deals faster.

This position reports to our Senior Director of Product Management and has the opportunity to be based in our Tempe, US Office.

What you’ll do

• Own product strategy and roadmap for the Sell business line, defining what to build, when to do it, and why it matters.
• Develop a deep understanding of customer problems and business opportunities to inform and support product decisions and guide prioritization.
• Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales.
• Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions.
• Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most.
• Champion your product, both internally and externally, to generate excitement and ensure alignment.
• Approach your role with a growth mindset and a willingness to roll up your sleeves to solve problems as they arise.

Skills you’ll bring

• 8+ years of experience building a B2B SaaS product.
• Expertise and/or experience working on a sales communication or revenue insights product. This may include sales engagement and workflow automations/integrations, coaching & analytics, as well as telephony and compliance.
• Proven ability to lead complex products with multiple stakeholders and dependencies.
• Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines).
• Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work.
• A data-driven mindset with the ability to define KPIs and make informed trade-offs.
• Excellent communication skills — able to influence without authority and clearly articulate decisions.
• Comfort operating in ambiguity and driving clarity in fast-evolving environments.
• Bachelor's degree or equivalent practical experience.

Your role
As a Sales Development Representative, you’ll own building prospect lists, manage the pipeline, and maintain in-depth knowledge of Dialpad products. You’ll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also support the creation of net new prospecting lists for target accounts and key decision-makers. You’ll connect with prospects using all communication channels (phone, email, and social media). In addition, you’ll bring your confidence, commitment, and love of winning to hone your craft and launch yourself into a successful sales career!

Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification, and industry research to create qualified sales opportunities for your Account Executives. Dialpad’s Sales Development Representative team nurtures relationships with prospects, serving as the initial point of contact through calls, emails, and social media outreach. This team works closely with Account Executives and offers opportunities for close mentorship and professional development.

This position reports to our Sales Development Manager.

What you’ll do

• Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email.
• Consistently meet or exceed the quota of sales-qualified opportunities for Dialpad’s Account Executive team.
• Embrace a growth mindset by prioritizing sales enablement activities.
• Show enthusiasm to learn and implement various sales methodologies such as SPICED and BANT.
• Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator, and Dialpad.
• Partner closely with your manager, peers, and Account Executives to improve messages, processes, and daily activities.

Skills you’ll bring 

• Efficient, organized, and detail-oriented.
• Highly motivated and committed to achieving success, both individually and within a team.
• Excellent verbal and written communication skills and confidence.
• Demonstrated sense of curiosity, motivation, and resourcefulness.
• 1+ year of experience in a Sales Development or similar customer-facing role.

Your Role
As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

This position reports to our RVP, Client Sales and has the opportunity to be based in our Tempe, AZ Office.

What you’ll do

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
• Generate pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers. 
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Skills you’ll bring

• 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background. 
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership. 
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required, with bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Your Role
As a Commercial Account Executive, you’ll own the entire sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to turn a small-business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the world.

Dialpad’s Account Executive, Commercial will solve tangible client obstacles by redefining their understanding of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the entire sales process.

This hybrid role reports to our Commercial Sales Manager and is based in our Tempe, AZ office.

What You’ll Do  

• Own the entire sales process, including working leads and generating pipeline.
• Build talk tracks to align with specific client use cases.
• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap discussions.

Skills You’ll Bring  

• 1-2+ years of sales experience in an ever-changing environment.
• Experience with Salesforce, Outreach, Clari & Highspot.
• Preferred expertise in SaaS Sales.

Your Role
As an AI Productivity Analyst, you’ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad. You’ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions. You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact. In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our internal AI transformation.

This position reports to our Head of AI Transformation.

What You’ll Do 

• Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks.
• Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows.
• Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption.
• Develop and present ROI models, providing actionable recommendations to senior leadership.
• Support implementation (including light configuration, prompt engineering, and user training) of selected solutions.
• Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed the 20% productivity target.

Skills You’ll Bring 

• Bachelor’s degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields.
• 1-2 years of experience.
• Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.
• Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.
• Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.
• Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders.
• Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment.
• Nice-to-have: experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.
• Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).