Your role
The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine.

This role is accountable for:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Renewals forecast accuracy
• Expansion pipeline governance
• Customer Success & Renewals operating cadence
• Land → Expand → Adopt → Renew journey integrity
• Product interlocks & operationalization of new product introductions within the installed base

This is a revenue ownership role—not a reporting function or a CS business partner role.

This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.

What you’ll do

• Own operational governance of Gross and Net Revenue Retention.
• Monitor churn, contraction, and expansion drivers.
• Identify structural gaps impacting retention.
• Establish leading indicators for revenue risk.
• Provide executive-level visibility into recurring revenue health.
• Own renewal forecasting methodology and discipline.
• Validate renewal commitments and risk assessments.
• Improve renewal forecast accuracy across segments.
• Establish a structured renewal inspection cadence.
• Design and run operational forums for CS and Renewals.
• Standardize inspection standards across segments.
• Align expansion governance with sales forecasting rigor.
• Ensure consistent pipeline hygiene within post-sales motions.
• Own expansion opportunity visibility and stage discipline.
• Monitor cross-sell/upsell pipeline health.
• Identify leakage within installed accounts.
• Align expansion inspection standards with new logo practices.
• Define and govern operational handoffs across lifecycle stages.
• Ensure adoption signals are visible and measurable.
• Identify friction points in the customer journey.
• Partner cross-functionally to improve retention mechanics.
• Serve as RevOps lead for new product rollouts within the installed base.
• Ensure expansion, attach visibility, and adoption tracking.
• Monitor product adoption metrics impacting retention.
• Provide feedback loops to Product on customer behavior trends.

Skills you’ll bring

• 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
• Experience supporting subscription SaaS retention motions.
• Deep understanding of renewal forecasting and expansion mechanics.
• Strong analytical capability and structured thinking.
• Comfortable influencing CS and executive leadership.
• Ability to operate in high-growth, cross-functional environments.
• Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).
• Strong understanding of renewal forecasting and GRR/NRR modeling.
• Advanced Excel / Sheets modeling skills; SQL proficiency preferred.
• Deep familiarity with Salesforce opportunity and account data structures.
• Experience integrating CS platforms with CRM systems.
• Ability to translate product usage data into retention insights.
• Strong BI and data visualization experience.

Your role
As the Manager of Corporate IT, you'll lead our global IT infrastructure, services, and corporate security efforts. You’ll work closely with the business to align technology strategy with Dialpad objectives and ensure global compliance. You’ll also help create a unified, resilient security architecture that protects proprietary data and minimizes operational risk. In addition, you’ll help bring a proactive, scalable approach to IT, leveraging modern cloud solutions to support rapid growth across our 11 global offices.

This position reports to our Chief Security Officer and has the opportunity to be based in our Austin, US office.

What you’ll do

• Team Leadership: Lead, mentor, and manage a current global team of six (6) IT specialists, fostering a culture of high performance, collaboration, and continuous improvement.
• Staff Development: Conduct performance reviews, identify training opportunities, and manage career development plans for direct reports.
• Global Support Management: Oversee and coordinate all IT service delivery and support across 11 international office locations and the distributed remote workforce, ensuring consistent quality and availability of services.
• Cross-Functional Collaboration: Partner effectively with various departments (e.g., HR, Finance, Facilities/Workplace) globally to understand their IT needs, align service delivery, and support business objectives.
• Project Ownership: Take ownership of major IT projects from initiation through deployment, ensuring they are delivered on time, within budget, and meet established technical and business requirements.
• Infrastructure Management: Oversee the design, implementation, and maintenance of all corporate IT infrastructure, including networking, servers (on-premises and cloud), telecommunications, and end-user computing.
• Service Desk Operations: Ensure the efficient operation and continuous improvement of the global IT service desk, focusing on high service levels and user satisfaction.
• Technology Strategy: Develop and execute the long-term technology roadmap for corporate IT, ensuring it scales with the company's growth and remains current with industry best practices and technology innovations (e.g., AI, Agentic AI).
• Security of Corporate IT Services: Partner closely with the Security team to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data.
• Incident Response: Collaborate with the Security team in supporting threat detection and response processes within the Corporate IT environment.
• Compliance: Ensure IT infrastructure and processes adhere to relevant global regulatory and security compliance standards (e.g., ISO, SOC 2, GDPR).
• Budget Management: Prepare, manage, and track the annual operating and capital expenditure budget for Corporate IT and Security Services.
• Vendor Relations: Manage relationships and contracts with key IT vendors, service providers, and consultants, ensuring cost-effectiveness and high service quality.

Skills you’ll bring

• Experience: 8-10 years of progressive experience in Information Technology, Infrastructure Management, or Corporate IT Security. Demonstrated experience managing scalable IT infrastructure and security programs within a SaaS company is highly preferred.
• Management Experience: 3-5 years of experience successfully managing and leading a technical team, preferably in a global environment.
• Empathy: Your role is to help enable employees to perform in their jobs by providing an optimal work environment. A customer-service mindset with a focus on delivering high-quality user experiences is critical to this role.
• Technical Expertise: Proven experience in operating and managing security, automation technology, and automation programs, including experience in configuring, deploying, and leading:
  • Implementation and governance of cloud-based identity and access management (IAM) and identity provider (IdP), including Okta, Google Workspace, SSO, SAML, and SCIM across enterprise environments.
  • Mobile Device Management systems (MDM), such as Jamf, Kandji, Microsoft Intune.
  • Administration of core enterprise SaaS platforms (e.g., Google Workspace, Atlassian), including provisioning automations and integration workflows.
  • IT assets including endpoints, office networking, and A/V conferencing systems.
• Project Management: Demonstrated ability to own and deliver complex, cross-functional IT projects (e.g., new system implementations, office build-outs, etc.).
• Financial Acumen: Experience with budget planning, forecasting, and expense management.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., PMP, ITIL, CISSP, CompTIA Security+) are a plus.
• Excellent written and verbal communication skills, with the ability to articulate complex technical issues to non-technical stakeholders.
• Strong problem-solving and analytical capabilities.
• Passion for solving complex problems through technology (e.g., automation, AI) to minimize manual processes and improve efficiency.
• Proven ability to manage stress and ambiguity in a fast-paced, global setting.

Your role
The Revenue Operations Manager – Channel & International oversees operational rigor across partner-led and geographically distributed revenue motions. This role ensures consistency in forecasting, clarity in attribution, and alignment across regions.

This is a revenue execution role—not reporting support or an embedded business partner.

This position reports to our VP of Revenue Operations and has the opportunity to be based in our Austin or Tempe offices.

What you’ll do

• Define and enforce opportunity stage entry and exit criteria.
• Establish deal inspection frameworks by segment and deal size.
• Identify and eliminate:
• Poorly qualified pipeline.
• Stalled or aging deals.
• Inflated close dates and optimistic forecasts.
• Create clear standards for when deals advance, reset, or exit the pipeline.
• Own forecast methodology and call discipline across segments.
• Standardize forecast categories (Commit, Best Case, Pipeline, etc.).
• Lead or co-lead weekly forecast calls with Sales leadership.
• Track and surface forecast bias, slippage patterns, and risk signals.
• Improve forecast accuracy, confidence, and consistency over time.
• Design and run pipeline councils by segment.
• Ensure pipeline reviews are:
• Forward-looking.
• Decision-oriented.
• Action-driven.
• Equip Sales leaders with consistent inspection views that drive accountability.
• Make pipeline hygiene a management habit, not a Rev Ops cleanup task.
• Partner closely with:
• Revenue Intelligence & Analytics.
• Systems and Data teams.
• Translate execution issues into:
• Process improvements.
• System enforcement.
• Clear operating guidance.
• Provide structured feedback into GTM strategy and planning.
• Define and own the core pipeline and forecast KPIs.
• Hold the organization accountable for:
• Stage-to-stage conversion.
• Deal aging.
• Forecast accuracy.
• Ensure leaders understand why deals slip — not just that they did.
• Monitor partner-sourced pipeline integrity.
• Ensure accurate attribution and pipeline hygiene.
• Support forecast validation for partner-led deals.
• Monitor territory and partner coverage sufficiency.
  Flag structural gaps impacting growth.

Skills you’ll bring

• 7–10 years of total professional experience.
• 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy.
• Experience supporting Direct Sales Teams and/or Channel organizations.
• SaaS experience strongly preferred.
• Strong analytical mindset with the ability to turn data into decisions.
• Comfortable working with ambiguity and building structure where none exists.
• Excellent executive communication — written, verbal, and storytelling.
• Ability to influence senior stakeholders without formal authority.
• High ownership mentality: you see problems and fix them.
• Detail-oriented but able to zoom out to the bigger picture.
• Strong experience with Salesforce, Tableau, Outreach, Clay, Scratchpad, and ZoomInfo.
• Familiarity working alongside tools like Anaplan, routing platforms (Leandata), or forecasting tools (Clari).
• Ability to partner effectively with Business systems and analytics teams.

Your role
As a Manager of Sales Development, you will lead and inspire a high-performing Sales Development team, driving both individual and team success. Your deep understanding of sales, team dynamics, and motivation will be key as you mentor and empower your SDRs to excel in their roles. With a background in SaaS and proven success in Sales Development leadership, you will bring expertise in building and scaling effective Sales Development teams.

In this role, you’ll take charge of day-to-day operations for your team, focusing on performance management, training, coaching, and skill development. You will will be responsible for ensuring that your team is consistently generating high-quality opportunities that fuel the sales pipeline and drive revenue growth.

You’ll thrive in a dynamic environment where problem-solving and creative thinking are essential. Your success will be measured by the quality and quantity of qualified opportunities produced by your team and your ability to develop innovative strategies to optimize team performance. If you're energized by tackling new challenges every day and committed to helping others succeed, this is the role for you.

Your team will build a qualified pipeline for our Sales organization by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! Your reps' ultimate mission is to help businesses solve complex communications problems felt by everyone around the world.

What you'll do

• Recruit, mentor, and lead a team of high-performing Sales Development Representatives to uncover new business opportunities and qualify leads.
• Oversee pipeline creation, pipeline management, and sales processes.
• Plan and deliver creative lead generation tactics to meet and exceed team goals.
• Create, experiment, and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience.
• Develop and maintain SDR best practices, pitches, and objection handling.
• Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives.
• Coach and develop your team to cultivate future leaders for the organization.
• Increase the effectiveness of sales development tools.
• Partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products.
• Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.

Skills you'll bring

• 1-3 years of people management experience, preferably with an SDR team in a hyper-growth SaaS company.
• 1+ years of sales experience, preferably in the B2B SaaS space.
• Ability to work independently, prioritize effectively, and balance multiple, disparate work streams.
• Excellent analytical and problem-solving skills.
• Strong emotional intelligence and the ability to inspire and develop direct reports.
• A strong work ethic; takes the initiative and thinks creatively to get the job done.
• BA/BS or equivalent practical experience.

Your role
The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine.

This role is accountable for:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Renewals forecast accuracy
• Expansion pipeline governance
• Customer Success & Renewals operating cadence
• Land → Expand → Adopt → Renew journey integrity
• Product interlocks & operationalization of new product introductions within the installed base

This is a revenue ownership role—not a reporting function or a CS business partner role.

This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.

What you’ll do

• Own operational governance of Gross and Net Revenue Retention.
• Monitor churn, contraction, and expansion drivers.
• Identify structural gaps impacting retention.
• Establish leading indicators for revenue risk.
• Provide executive-level visibility into recurring revenue health.
• Own renewal forecasting methodology and discipline.
• Validate renewal commitments and risk assessments.
• Improve renewal forecast accuracy across segments.
• Establish a structured renewal inspection cadence.
• Design and run operational forums for CS and Renewals.
• Standardize inspection standards across segments.
• Align expansion governance with sales forecasting rigor.
• Ensure consistent pipeline hygiene within post-sales motions.
• Own expansion opportunity visibility and stage discipline.
• Monitor cross-sell/upsell pipeline health.
• Identify leakage within installed accounts.
• Align expansion inspection standards with new logo practices.
• Define and govern operational handoffs across lifecycle stages.
• Ensure adoption signals are visible and measurable.
• Identify friction points in the customer journey.
• Partner cross-functionally to improve retention mechanics.
• Serve as RevOps lead for new product rollouts within the installed base.
• Ensure expansion, attach visibility, and adoption tracking.
• Monitor product adoption metrics impacting retention.
• Provide feedback loops to Product on customer behavior trends.

Skills you’ll bring

• 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
• Experience supporting subscription SaaS retention motions.
• Deep understanding of renewal forecasting and expansion mechanics.
• Strong analytical capability and structured thinking.
• Comfortable influencing CS and executive leadership.
• Ability to operate in high-growth, cross-functional environments.
• Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).
• Strong understanding of renewal forecasting and GRR/NRR modeling.
• Advanced Excel / Sheets modeling skills; SQL proficiency preferred.
• Deep familiarity with Salesforce opportunity and account data structures.
• Experience integrating CS platforms with CRM systems.
• Ability to translate product usage data into retention insights.
• Strong BI and data visualization experience.

Your Role
As a Client Account Executive, Enterprise, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are consistently realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

This position reports to our RVP, Client Sales, Enterprise.

What You'll Do

• Focused on a portfolio of customers, the Enterprise CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create an account plan for how you will achieve your quarterly goals.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.
• Work leads and generate pipeline.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Skills You'll Bring

• 7+ years of sales experience in an ever-changing environment.
• UCaaS / CCaaS experience strongly preferred. 
• Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management and organizational skills with the ability to track complex details.
• Experienced with CRM software (e.g., Salesforce) and G Suite tools (Google Sheets).

Your role
As a Support Learning Experience Designer (LXD), you will play a pivotal role in creating exceptional learning experiences that are crucial to the ongoing success of our CX team and Dialpad University (DPU). By leveraging your industry and product expertise, you will be responsible for executing the next iteration of our Support team's New Hire Training program, our “Upskilling” program, and smaller, individualized training solutions that address identified gaps and align with our organization's goals. You’ll also assist with course management and creation in our customer-facing university, integrating needs analysis, instructional design, evaluation models, accessibility, and brand design elements to create a seamless learning experience for Dialpad’s programs. You will use the LMS (Docebo) to track learner completion and comprehension, and to automate reports and notifications to keep stakeholders and learners informed of progress.

This role reports to the Manager, Customer Experience (CX) Learning, and will be based primarily in our Austin, TX office.

What you’ll do

• Analyze learning needs and objectives to design effective and results-driven learning experiences.
• Create engaging, interactive, and accessible (WCAG 2.0/508) multimedia and instructional learning content, including course outlines, learning activities, assessments, videos, infographics, and other learning formats.
• Apply adult learning principles and theories to design learner-centric, outcome-focused training solutions.
• Integrate multimedia content and instructional materials with LMS capabilities to create cohesive and engaging online learning experiences.
• Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design.
• Continuously improve learning experiences based on feedback, evaluation data, and industry trends.
• Collaborate with cross-functional teams, including subject matter experts, content developers, and IT support, to ensure seamless execution of learning initiatives and transform complex concepts into visually appealing and easily digestible learning materials.
• Oversee the management and administration of the organization's Learning Management System (LMS).
• Maintain and update course content within the LMS, ensuring accuracy and relevance.
• Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
• Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders.
• Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.
• Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages.
• Collaborate with teams cross-functionally to efficiently leverage resources and materials and eliminate potential duplications of work.
• Stay up to date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration.
• Share knowledge and best practices with the team to foster a culture of continuous learning and improvement.

Skills you’ll bring

• Bachelor's or Master's degree in Education or a related field.
• 5+ years of proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting.
• Proficiency in multimedia authoring tools (e.g., Articulate 360, Camtasia) and Learning Management Systems.
• Strong understanding of adult learning principles, instructional design models, and learning technologies.
• Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously.
• Solid analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

Your role

As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also support the creation of net new prospecting lists for target accounts and key decision makers. You’ll connect with prospects using  all communication channels (phone, email and social media). In addition, you’ll bring your confidence, commitment and love of winning to hone your craft and launch yourself into a successful sales career!

This position reports to our Director, Sales Development and is based in our Austin, TX Office.

What you’ll do

• Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email.
• Consistently meet or exceed quota of sales qualified opportunities for Dialpad’s Account Executive team.
• Embrace a growth mindset by prioritizing sales enablement activities.
• Enthusiasm to learn and implement various sales methodologies such as SPICED and BANT.
• Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator and Dialpad.
• Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities.

Skills you’ll bring 

• 1+ year of experience in a Sales Development or similar customer-facing role.
• Efficient, organized and detail-oriented.
• Highly motivated and committed to achieving success, both individually and within a team.
• Excellent verbal and written communication skills and confidence.
• Demonstrated sense of curiosity, motivation and resourcefulness.
• Experience in SaaS sales preferred.

Your role
As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world. Every business benefits from Dialpad.

Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position is based in Austin, TX, and reports to a Mid-Market Regional Vice President. 

What you’ll do 

• Own the entire sales process, including converting leads into a workable pipeline.
• Build strategic prospecting campaigns and sequencing to source your own opportunities.
• Manage and close complex transactions involving multiple internal and external stakeholders.
• Own your key deal reviews, forecasts, and professional career roadmap.

Skills you’ll bring 

• 3-5 years of sales experience in an ever-changing environment.
• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.
• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Your role
As an Account Executive, Commercial, you’ll own the complete sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the world.

Dialpad’s Account Executive, Commercial, will solve tangible client obstacles by redefining their definition of what’s possible. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

This position reports to our RVP, Commercial Sales and is based in our Austin, TX office.

What you’ll do  

• Own the entire sales process, including working leads and generating pipeline.
• Build talk tracks to align with specific client use cases.
• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap.

Skills you’ll bring  

• 1-2+ years of full sales cycle experience in an ever-changing environment.
• Experience in Salesforce, Outreach, Clari, & Highspot.
• Preferred expertise in SaaS Sales.

Your role
A Sr. Client Account Executive, Enterprise at Dialpad is responsible for helping existing clients execute upgrades to their accounts, driving year-over-year revenue growth. This role’s primary responsibility is to receive leads from the Client Sales team, create quotes, communicate with customers, and facilitate customers adding licenses to their accounts. This role’s secondary responsibility is to manage a portfolio of existing Dialpad customer accounts where the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. 

The CAE is a member of the Sales organization, will carry a revenue quota, and will report directly to their frontline sales leader. The CAE will be responsible for meeting or exceeding sales and revenue goals and objectives.

What you'll do

• Manage the full sales cycle for a dedicated portfolio of enterprise clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion.
• Partner with fellow Enterprise CAEs to identify leads for upsell and cross-sell opportunities, develop compelling quotes, and maintain effective client communication.
• Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives.
• Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements.
• Proactively generate leads and nurture a robust sales pipeline.
• Consistently achieve or surpass quarterly revenue targets.

Skills you'll bring

• 7-10 years of sales experience in an ever-changing environment.
• Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management and organizational skills with the ability to track numerous details.
• 5 years of SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
• Curiosity: Ability to get to know your customers’ business, internal teams, and processes.
• Closing mindset: Get ahead of closing deals by asking closing questions early and often.
• Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from.
• High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment.
• Organization: The key to success is execution. Our preferred candidate has outstanding organizational skills.
• Communication: Clear communication is critically important to this role. 

Your role
As the Manager of Commercial Client Sales, you’ll ensure the performance improvement of the Client Account Executive team by providing coaching and feedback, as well as taking on operational and administrative tasks to help the team exceed expectations. You’ll work closely with other Client Sales leaders to identify areas for improvement for the CAE team. In addition, you’ll bring knowledge of interview processes and assist with hiring for all teams within the sales organization.

This position reports to our AVP of Enterprise and Client Sales, and has the opportunity to be based in our Austin, TX Office. 

What you’ll do

• Run a weekly team meeting and 1:1s with your AEs, as well as bi-weekly coaching sessions.
• Attend weekly leadership meetings.
• Coach and evaluate your team’s skills, identify any gaps, and use this knowledge to elevate their abilities to run the sales process.
• Accurately forecast weekly, monthly, and quarterly attainment.
• Align with cross-functional support teams and build relationships with other leaders to ensure your team has the right resources and support to be successful.

Skills you’ll bring

• BA/BS degree or equivalent practical experience.
• 5+ years of SaaS, UC, CX, or AI sales experience.
• 2-3 years of management experience.
• Experience with Salesforce, Outreach, LinkedIn Sales Navigator, and ZoomInfo.

Your role
The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine.

This role is accountable for:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Renewals forecast accuracy
• Expansion pipeline governance
• Customer Success & Renewals operating cadence
• Land → Expand → Adopt → Renew journey integrity
• Product interlocks & operationalization of new product introductions within the installed base

This is a revenue ownership role—not a reporting function or a CS business partner role.

This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.

What you’ll do

• Own operational governance of Gross and Net Revenue Retention.
• Monitor churn, contraction, and expansion drivers.
• Identify structural gaps impacting retention.
• Establish leading indicators for revenue risk.
• Provide executive-level visibility into recurring revenue health.
• Own renewal forecasting methodology and discipline.
• Validate renewal commitments and risk assessments.
• Improve renewal forecast accuracy across segments.
• Establish a structured renewal inspection cadence.
• Design and run operational forums for CS and Renewals.
• Standardize inspection standards across segments.
• Align expansion governance with sales forecasting rigor.
• Ensure consistent pipeline hygiene within post-sales motions.
• Own expansion opportunity visibility and stage discipline.
• Monitor cross-sell/upsell pipeline health.
• Identify leakage within installed accounts.
• Align expansion inspection standards with new logo practices.
• Define and govern operational handoffs across lifecycle stages.
• Ensure adoption signals are visible and measurable.
• Identify friction points in the customer journey.
• Partner cross-functionally to improve retention mechanics.
• Serve as RevOps lead for new product rollouts within the installed base.
• Ensure expansion, attach visibility, and adoption tracking.
• Monitor product adoption metrics impacting retention.
• Provide feedback loops to Product on customer behavior trends.

Skills you’ll bring

• 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
• Experience supporting subscription SaaS retention motions.
• Deep understanding of renewal forecasting and expansion mechanics.
• Strong analytical capability and structured thinking.
• Comfortable influencing CS and executive leadership.
• Ability to operate in high-growth, cross-functional environments.
• Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).
• Strong understanding of renewal forecasting and GRR/NRR modeling.
• Advanced Excel / Sheets modeling skills; SQL proficiency preferred.
• Deep familiarity with Salesforce opportunity and account data structures.
• Experience integrating CS platforms with CRM systems.
• Ability to translate product usage data into retention insights.
• Strong BI and data visualization experience.

Your Role
As an AI Productivity Analyst, you’ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad. You’ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions. You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact. In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our internal AI transformation.

This position reports to our Head of AI Transformation.

What You’ll Do 

• Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks.
• Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows.
• Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption.
• Develop and present ROI models, providing actionable recommendations to senior leadership.
• Support implementation (including light configuration, prompt engineering, and user training) of selected solutions.
• Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed the 20% productivity target.

Skills You’ll Bring 

• Bachelor’s degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields.
• 1-2 years of relevant experience.
• Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.
• Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.
• Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.
• Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders.
• Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment.
• Nice-to-have: experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.
• Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).

Your role
As a Revenue Enablement Program Manager, you’ll own the development and delivery of both micro and programmatic training content as the Product Specialist. You will design and facilitate hands-on learning activities and create impactful, easily consumable sales resource materials. You will also support the improvement, simplification, documentation, and successful launches of Dialpad's products, features, and pricing methodologies.

You’ll work closely with Sales Engineering, Customer Success, Product Managers, and Solutions Marketing to bridge technical and tactical gaps through insightful observation, strategic gap analysis, and value-focused execution. You’ll combine creativity and energy with thoroughness and confidence to ensure the successful adoption of new approaches and reduce friction in the selling motion.

You will bring specialized product and industry selling expertise to our Sales, Sales Engineering, and Customer Success teams. This includes fostering a culture of continuous learning and improvement to ensure every seller has the knowledge and skills to hit our revenue goals.

This position reports to our Manager of GTM Training and Enablement and has the opportunity to be based in one of our US Hubs.

What you’ll do

• Product & Pricing SME: Own product enablement efforts as the primary expert for Dialpad's entire product portfolio, add-ons, pricing workflows, and go-to-market strategy, ensuring process stability.
• Core Revenue trainer for all product or pricing updates and launches.
• Maintain all product and pricing materials in Dialpad's CMS, Highspot.
• Contribute to onboarding efforts for new hires, with a focus on quickly ramping up their product proficiency skills.
• Primarily responsible for relationships with Product Managers, Solutions Marketing, Sales Engineering, and Business Technology.
• Product Launch Enablement Lead: Consult on end-to-end product strategy, go-to-market dependencies, and pricing navigation.
• Curate all launch-related live training, resources, feedback loops, and reinforcement activities for all Revenue roles.
• Product Readiness for Sales: Bridge technical and operational gaps to ensure sales mastery in "elite discovery", scoping, quoting & customer growth. 
• Partner with Sales Engineering and Revenue leadership to identify gaps in skills or knowledge and design training programs to address them.
• Develop and deliver interactive training workshops, job resources, practice activities, demo certifications, and more.
• Data-Driven Enablement: Activate internal use of our own Dialpad products, in tandem with other demo tools like Consensus, to efficiently reinforce training and track enablement results against expected outcomes.
• Spearhead product feedback sessions and surveys to help inform the product team and enablement's approach.
• Work closely with the overall Sales Enablement team to ensure that initiatives are aligned and integrated across the business.

Skills you’ll bring

• 2-4+ years of experience in Sales Enablement, Sales, Sales Engineering, or a related role, with experience in supporting or working closely with sales teams, ideally in the UCaaS and CCaaS industry.
• Strong technical acumen, with an understanding of basic sales process and terminology, and how to enable revenue-driving teams for success.
• Excellent communication, facilitation, and presentation skills, with the ability to collaborate effectively with cross-functional teams.
• Experience using Generative or Agentic AI Tools, Docebo (LMS), and Highspot (CMS) preferred.
• Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment.
• A proactive, problem-solving mindset and a passion for continuous improvement.
• Bachelor’s degree preferred.
• Sales experience preferred.