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THE ROLE

As a Designated Support Engineer (DSE), you will be the technical anchor for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the Everpure Platform. You will bridge the gap between complex technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining a team with industry-leading NPS scores, you’ll collaborate closely with Engineering and Account teams to champion customer success and drive product excellence.

WHAT YOU'LL DO

• Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime.
• Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications.
• Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements.
• Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute high-quality technical documentation (FAQs/KBs) to the global Support knowledge base.
• Manage Critical Escalations: Own the lifecycle of support tickets from intake to resolution, maintaining accountability for KPIs related to response times and customer satisfaction.

WHAT YOU BRING

• Experience: A minimum of 5 years of experience in a customer-facing and or technical support role
• Technical Troubleshooting Mastery: Demonstrated expertise in diagnosing and resolving complex issues within multi-platform environments, including deep knowledge of operating systems (Linux, Windows, VMware) and Storage Area Networks (SAN).
• Advanced Networking & Infrastructure Savvy: Proficient in troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of enterprise server components (CPU, Chipset, Memory) and Hypervisors.
• Consultative Communication: Exceptional ability to translate technical jargon into business-impact language for executive leadership while building trust-based relationships with technical stakeholders.
• Operational Agility: Proven capability to manage multiple high-priority projects and support cases simultaneously, with the flexibility to support weekend, holiday, or on-call rotations as needed.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or Raleigh office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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THE ROLE

We're looking for a Technical Instructor who is customer-obsessed and driven to innovate as we build and transform how we educate and develop employees, customers, and partners. The right candidate is creative, not afraid to roll-up sleeves, and has demonstrated a drive to solve real customer problems and revolutionize the way people build skills and capabilities. This individual will need to have superb presentation and facilitation skills, highly organized, and have what it takes to challenge status-quo. With this career opportunity, you will leverage your skills and experiences in learning and development to help deliver education solutions that yield incredible results. This individual contributor role will report into the Performance, Education & Knowledge Team as part of the global Customer Experience organization comprising Technical Services and Professional Services

WHAT YOU'LL DO

• Deliver technical training to employees, partners, and customers in APJ to provide them with skills and tools designed to get them further and faster with Pure technology
• Bring a creative approach to learning and teaching
• Learn new subjects and technologies with minimum supervision at a rapid pace
• Teach a variety of classes and events including in-person and virtual instructor-led
• Assist in development and updates of technical courseware
• Collaborate with content creators across the company to identify the best content possible to accelerate the success of the audience
• Leverage deep knowledge of storage and networks, while also exercising ability to stay current with rapidly evolving enhancements in the product, go to market strategy, and industry activities
• Partner with divisional stakeholders and L&D team members in a consultative manner to continuously align learning solutions with development needs 
• Prepares pragmatic and cost effective recommendations taking into consideration who (target audience), how (classroom/eLearning), when (business critical) and where (required travel) education is delivered
• Demonstrates a basic understanding and use of instructional design process methodology, including analysis of the audience, job tasks, design documents, storyboards, assessment strategy and learning activities
• Collaborates with other L&D team members and vendors closely to develop and deliver solutions
• Collects, analyzes, and action feedback to facilitate continuous improvement
• Monitors and reports the effectiveness of education and solutions
• Effectively communicates with team members, business partners, and key stakeholders on any learning initiative and recommendation

We are primarily an in-office environment and therefore, you will be expected to work from the Bengaluru office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• BS degree or equivalent practical experience
• Minimum 5 years experience of technical training and/or content development experience in a storage and/or networking topics
• Ability to successfully train non-English speaking participants with the help of a translator as needed
• Proficiency with Linux OS and CLI
• Knowledge of hardware and hardware configuration
• Technical understanding of foundational technologies like fibre channel, iSCSI, networking etc.
• Experience or working knowledge of technologies such operating systems (Solaris, Linux, Windows, VMware), LANs & WANs, and storage area networks is a strong plus
• Knowledge of SSD and Flash SAN/NAS storage is a strong plus
• Expert presentation and facilitation skills including white-boarding and utilizing various facilitation techniques to engage learners
• Experience with delivering webinars and virtual instructor-led trainings
• Content development skills
• Experience architecting lab scenarios 
• Previous experience working in a technical support and/or customer support organization is a strong plus
• Ability to work independently, but also able to collaborate with others with a positive attitude
• Entrepreneurial attitude and desire to try new methods, tools, and processes to improve learning experiences
• Significant experience working where customer satisfaction is paramount in a service delivery care environment
• Japanese speaking preferred/plus

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THE ROLE

As a Technical Services Engineer - Portworx, you are the critical link between our customers’ complex cloud-native ambitions and the seamless performance of the Portworx® by Everpure™ platform. You’ll ensure the success of large-scale deployments across public and private clouds by resolving intricate technical hurdles that directly impact business continuity. Collaborating closely with Engineering and Product teams, you will champion the customer voice to drive product reliability and innovation in the Kubernetes ecosystem.

WHAT YOU'LL DO

• Optimize Cloud-Native Resilience: Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers—to ensure high availability for customer application workflows.
• Drive Proactive Problem Resolution: Analyze system logs and telemetry to reproduce issues, partnering with Engineering to develop long-term fixes and strategies that prevent recurring outages.
• Champion Customer Success: Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs to maintain the highest levels of customer satisfaction and platform adoption.
• Knowledge Leadership: Translate complex technical resolutions into accessible documentation and internal knowledge base articles to accelerate future incident response and empower the global support community.

WHAT YOU BRING

• Bachelor's Degree in a technical field and/or related technical experience.
• Minimum 2-4 years of experience in customer-facing, technical support work/SRE
• Cloud-Native Expertise: Deep technical proficiency in managing and troubleshooting container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and cloud infrastructure (AWS, Azure, or IBM Cloud).
• Technical Problem Solving: Proven ability to triage and resolve sophisticated software stack issues, utilizing debugging tools and collaborating with engineering teams to navigate high-pressure escalations.
• Operational Communication: Strong fluency in English with the ability to articulate technical concepts clearly to both internal stakeholders and external partners, ensuring transparency during critical events.
• Agile Mindset: Readiness to participate in shift rotations and on-call schedules to support our global customer base, combined with a self-motivated drive to take ownership of customer outcomes.
• In-Office Presence: We are primarily an in-office environment and therefore, you will be expected to work from the North Carolina  office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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THE ROLE

As a Technical Support Engineer (TSE), you will be part of our 24x7 global support team, helping customers run their business-critical workloads on Pure. You will work on issues spanning hardware, software, and customer environments, combining deep technical troubleshooting with clear, calm communication.

Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field.

WHAT YOU'LL DO

• Own and resolve support cases across a range of severities, including high-urgency incidents impacting customer production environments.
• Troubleshoot complex environments involving storage, networking, operating systems, hypervisors, and applications, using logs, traces, and remote access tools.
• Drive clear customer communication: set expectations, share action plans, and provide concise, professional updates until the issue is fully resolved.
• Collaborate with internal teams (PSE, Engineering, Escalation Management, SEs, and field) to drive faster resolution of complex issues and long-running escalations.
• Document learnings in internal notes, JIRAs, KBs, FAQs, and runbooks so others can benefit from your work and we continually improve our service.
• Contribute to team development by sharing knowledge, delivering trainings/brown-bags, and informally mentoring less-experienced engineers.
• Participate in shift, weekend, holiday, and on-call rotations as needed for a 24x7 global service.

WHAT YOU BRING 

• Several years of experience in a customer-facing technical support, systems engineering, or systems administration role (enterprise or service provider).
• Proven track record of handling production incidents and escalations, working calmly and methodically under pressure.
• Solid understanding of enterprise storage concepts (SAN, Fibre Channel, Ethernet, IP, iSCSI) and how they integrate with hosts and applications.
• Proficiency with at least one major OS / platform (e.g., Linux, VMware, Windows, UNIX variants) and willingness to deepen expertise over time.
• Ability to read and interpret logs, correlate symptoms across layers, and build a clear troubleshooting narrative.
• Comfort using CLI/SSH and common tooling to diagnose performance, connectivity, and configuration issues.
• Excellent written and verbal English, able to explain complex technical topics in a clear, structured, and empathetic way to diverse audiences.
• Strong ownership mindset: you stay with the problem, coordinate stakeholders, and drive to closure rather than handing off.
• Ability to prioritize across multiple active cases, balancing SLAs, impact, and customer expectations.
• Collaborative, feedback-seeking approach; you are comfortable asking for help and equally comfortable helping others.
• Growth mindset: you actively look for opportunities to improve processes, tools, and documentation, not just fix the current ticket.
• We are primarily an in-office environment and therefore, you will be expected to work from the Prague office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Nice to have

• Experience with Everpure products or other enterprise storage platforms.
• Familiarity with virtualization platforms (e.g., VMware vSphere), databases, or major applications commonly running on enterprise storage.
• Exposure to SaaS support tooling (Salesforce, JIRA, knowledge bases, observability tools, etc.)

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THE ROLE

As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for our clients. You'll build strong relationships, manage the end-to-end post-sales journey, and act as a subject matter expert by bridging communication between customers and our internal teams. Your mission will be to ensure successful deployment, drive adoption, and deliver value realization that contributes to renewals and growth.

WHAT YOU'LL DO

• Own the overall post-sales service delivery relationship with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience.
• Develop a deep understanding of your customer’s business priorities, technical environment, and challenges to act as a strategic advisor and align our technology with their business goals.
• Drive growth and satisfaction by delivering quarterly business reviews, and identifying opportunities to expand the customer’s use of Everpure and Portworx. 
• Act as a primary customer advocate and conduit into various cross-functional teams, including Sales, Support, Engineering, and Executive leadership, to ensure the customer's voice is heard and issues are resolved.
• Lead key operational and growth reviews to ensure smooth service delivery, manage risk, and plan for future capacity needs and expansions.

WHAT YOU BRING

• 5 + years’ experience in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer (or similar) roles.
• 1 + years experience working with container orchestration technology in an enterprise environment
• Customer Success Expertise: Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
• Technical Acumen: Working knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure. Familiarity with application onboarding, performance measurement & Storage.
• Exceptional Communication: Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
• Project Management Skills: The ability to manage multiple projects and customers simultaneously, define project urgency, and execute detailed action plans in a fast-paced and ambiguous environment.

We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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THE ROLE

As part of the Advanced Services Enterprise Strategy team, the Enterprise Solutions Architect plays a key role in defining and deploying technical services strategy that accelerates Pure’s enterprise growth. This is a senior global role supporting all geographies and partnering across regions to drive consistent, scalable outcomes.

We are looking for a self motivated individual with experience building and evolving professional services offerings or technical solutions that enable enterprise customers and solve complex business challenges. You will work closely with Enterprise, Services Portfolio, and Services Engineering teams to define enterprise grade services that position Pure technologies as part of integrated, end to end customer solutions aligned to measurable business growth.

You bring strong strategic and creative thinking, enjoy operating with autonomy within a clear direction, and are motivated by visible impact. You thrive on connecting technology, services, and operating models to real customer value and are energized by shaping enterprise solutions and helping teams win complex, high impact engagements.

This is an individual contributor role with the potential to evolve into a people leadership role as the enterprise services capability scales.

WHAT YOU'LL DO

• Help define and execute the Advanced Services technical strategy aligned to enterprise growth
• Act as the primary Advanced Services interface into the Enterprise Line of Business, Field Solution Architects, and Pure Solution Engineering
• Shape scalable, repeatable enterprise services aligned to Pure solution strategy and customer outcomes
• Architect enterprise transformation journeys that balance innovation, validation, and delivery feasibility
• Partner with Services Portfolio to define, launch, and evolve enterprise services offers
• Apply product management principles to services, including roadmap planning, prioritisation, and lifecycle ownership
• Work with Services Engineering to define delivery models, standards, and enablement requirements
• Support strategic enterprise opportunities through solution shaping and deal engagement
• Contribute directly to measurable growth through services adoption and enterprise wins
• Define how Pure Advanced Services and strategic partners or alliances deliver enterprise solutions together
• We are primarily an in-office environment and therefore, you will be expected to work from the Staines or London office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• Experience in enterprise consulting, professional services, solution architecture, or large scale transformation roles
• A track record of building or delivering scalable professional services or technical solutions
• Product management experience or a strong product mindset applied to services development
• Experience supporting complex enterprise customer engagements and growth opportunities
• Strong technical grounding across modern enterprise technologies, including databases, virtualization, cloud, AI, and automation
• The credibility to engage confidently in technical discussions with senior field solution architects and technical leaders
• Strong customer facing skills, with experience presenting to and influencing senior stakeholders in global organizations
• A self motivated, outcome oriented approach with the ability to operate independently and deliver measurable results
• Comfort navigating a global, cross functional organisation and influencing at all levels of seniority
• A creative and strategic mindset, balanced with execution discipline and accountability
• A collaborative leadership style, with the confidence to challenge constructively and help teams succeed

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THE ROLE

At Portworx by Everpure, our product enables stateful containers in production, and we've been recognized as a Gartner Cool Vendor. Our technology encompasses a distributed storage platform and integrated controls with container schedulers such as Kubernetes, Mesosphere, Rancher, Nomad, and Docker Swarm. Our diverse customer base ranges from Global 2000 enterprises to cloud-native startups, running workloads on-premises and in public clouds.

WHAT YOU'LL DO

This is a senior technical role within the Technical Services COE team. As a Portworx Escalation Engineer (EE), you will need to tackle the most intricate and challenging customer issues, serving as the final support tier before escalation to development. You will offer technical expertise and troubleshooting assistance to Technical Service Engineers (TSEs) to resolve our most complex cases. If an issue persists or requires a code fix, you will effectively engage and communicate with development resources to identify root cause and present findings to our TSEs and customers to ensure timely resolution with the highest quality of service. The primary aim of this role is to minimize escalations to the Development team, identify opportunities for improvement, and to prevent future escalations from occurring. 

This position is well-suited for a support professional with robust interpersonal skills, seeking a dynamic, high-performance, entrepreneurial work environment. The ideal candidate should embrace the unpredictable nature of daily work in a rapidly expanding business.

• Offer technical expertise throughout all phases of the Portworx case management process for issues encountered in the field.
• Provide initial code review and analysis of current issues. 
• Resolve escalated service requests while maintaining a high level of service engagement, communication, and composure.
• Collaborate with customers and cross functional team members to troubleshoot and resolve escalated cases. 
• Act as the conduit between Technical Services and Engineering teams. 
• Proactively identify and resolve systemic issues in the field. 
• Mentor and coach TSEs and cross functional team members. 
• Assume ownership of communications for assigned issues, ensuring clarity and professionalism.
• Share and document knowledge through FAQ/KB articles, both internal and customer-facing. 
• Manage multiple projects/support cases concurrently. 
• Participate in a weekly on-call rotation. 
• Thrive as a team player in fast-paced and startup environments.
• We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

We're looking for candidates with experience in supporting SaaS environments with a background in compute infrastructure, storage infrastructure, and container ecosystems, both on-premise and in the cloud. Technical expertise with one or more cloud providers (such as AWS, GCP, or Azure) is essential. Proficiency in Portworx, Kubernetes, Docker, Tanzu, VMware container solutions (CKA certification is required). Experience with one or more devops tools like Ansible, Chef, Puppet, Terraform is required. 

Your experience in a senior-level customer-facing role, providing various levels of technical guidance, will be pivotal. Furthermore, your ability to communicate effectively and work closely with our Product Development team for customer escalations will greatly contribute to the success of this role. You will be expected to resolve customer problems and escalations using appropriate resources.

• Bachelor's degree in Computer Science (Master's preferred) or a minimum of 8+ years of experience in customer-facing technical support work. 
• Experience in supporting SaaS products, with working knowledge of Portworx. 
• Demonstrated working experience supporting vSphere, Kubernetes, Containers, and Public Cloud platforms.
• Strong written, verbal, and collaboration skills.
• Strong understanding of GoLang.
• Minimum of 2 years experience in supporting production applications either on premises or in a cloud environment.

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THE ROLE

As a Manager, Technical Services at Everpure, you will lead and scale a high-performance team of engineers dedicated to the 24x7 monitoring and health of our customer arrays. Your mission is to ensure world-class service delivery by transforming technical front-line support into a proactive, outcome-driven organization. You will collaborate closely with Engineering and Product Management to bridge the gap between customer feedback and product innovation, ensuring our clients solve complex problems with unprecedented speed.

WHAT YOU'LL DO

• Lead and Scale Talent: Own the end-to-end lifecycle of your team by recruiting top-tier technical talent and implementing performance management frameworks that drive professional growth and operational excellence.
• Optimize Operational Efficiency: Drive process improvements and scalability initiatives that reduce time-to-resolution, ensuring the Technical Services team can support our growing global customer base without sacrificing quality.
• Champion Customer Success: Serve as a critical escalation point for high-priority customer concerns, coordinating across internal departments to resolve complex issues and maintain Everpure’s reputation for reliability.
• Strategic Cross-Functional Collaboration: Partner with stakeholders in Engineering and Sales to provide technical insights that influence the product roadmap and improve the overall customer experience.
• Front-Line Readiness: Oversee shift scheduling and on-call rotations to ensure 24x7 coverage, maintaining a constant state of readiness for any critical system events.

WHAT YOU BRING

• Experience: 5+ years of experience in customer-facing, technical services related work and 3+ years of experience in direct leadership as a people manager
• Proven Leadership: Demonstrated ability to manage, mentor, and develop technical teams within a customer-facing environment, focusing on building a culture of accountability and innovation.
• Technical Troubleshooting Expertise: Comprehensive understanding of troubleshooting complex hardware and software systems, specifically involving data storage, OS foundations (Linux, Windows, VMware), or similar enterprise technologies.
• Strategic Problem Solving: A track record of identifying operational bottlenecks and implementing scalable solutions that improve team productivity and customer outcomes.
• Communication & Influence: Strong verbal and written communication skills with the ability to translate technical challenges into actionable insights for both customers and executive stakeholders.

Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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THE ROLE

Services Solutions Consultant - is responsible for the positioning and selling of its professional services offerings and for the strategy to drive AS (Advanced Services) bookings & revenue growth through the collaboration with Pure sales, pre-sales, legal and operations teams to position the required services for our customers. This involves selling services into existing & new Everpure customers, creating sales campaigns, pipeline development and the achievement of the APJ/Regional PS sales quota.

WHAT YOU'LL DO

• Responsible for Advanced Services booking & revenue cross the different services offerings (Advance Services/Business Critical Services/Deployment Services)
• Strategically drive services inclusion presenting to customers in enterprise/commercial accounts in close synergy with the sales teams to achieve services bookings/revenue target.
• Build, track, maintain and forecast an opportunity pipeline, forecasting and maintain services opportunity close plan.
• Consistent achievement of services quota
• Conduct discovery sessions with sales, presales and/or the client directly to determine the best Professional Services solutions that drive the right customers outcomes migrating to Pure.
• Negotiation, creation of statement of works; proposal/deal review process, including presentation of the business case for management approval
• Participation in strategic account planning sessions and the subsequent services development and updates to the overall strategic accounts plan with the account team.
• Proactively engage the Sales, SE (Systems Engineers) and Product teams within the regions on current and future opportunities, while cultivate a professional and consultative relationship with the customer, at the executive level.
• Take on a leadership role in analyzing requirements and performing advanced solution designs across a breadth of Pure and Hyperscaler products and services.
• We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• Ability to manage workload and activity to achieve and exceed quarterly Professional Services targets. Strong working knowledge of services sales process, including the identification of customer needs and required outcomes, the ability to position services offerings including migration services, services design workshops, dedicate services and support account managers to enterprise customers.
• Ability to capturing business requirements, critical success factors, internal capabilities, timelines, and solution components to successfully position products & services projects/programs and present it to executive level.
• Demonstrated experience in selling and closing large, services-solutions-oriented opportunities by building and influencing relationships with Sales Reps, Channel Partners, Systems Engineers and Clients.
• Ability to scope required services individually and/or in working with Professional Services delivery teams to transition detailed SOW, engagement expectations, key business contacts, stakeholders and key elements of the sold services.
• Experience in participating of services proposals (RFQs, RFIs, RFPs), effective services contract negotiations, appropriate/applicable interpretation of contract terms and conditions, issue identification, and risk mitigation.
• Working knowledge of services Go-to-market Motions across both Enterprise and Commercial accounts.
• Delivering a quarterly booking target and forecasting accurately to PS leadership
• Good to have on the strengths and weaknesses of key competitors in the data storage industry and how to leverage this knowledge with our services position.
• Excellent verbal, presentation and written skills with executive presence
• 10+ years as a Consulting/Services sales professional in data management, with focused experience selling into Enterprise accounts.
• 5+ years designing solutions including virtualization, storage, security and networking 
• Bachelor’s degree
• Up to 50% travel is possible

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THE ROLE

As a Services Solutions Expert, you will be the strategic architect driving customer success across our Commercial and mid-market segments by transforming complex technical needs into outcome-based service motions. You will accelerate time-to-value for the Everpure Platform by de-risking migrations and maximizing platform impact through "Adopt, Deploy, and Optimize" strategies. Collaborating daily with Product AEs, Channel partners, and Advanced Services delivery, you will bridge the gap between product capability and operational excellence. This is a high-impact opportunity to own a meaningful services pipeline and establish the repeatable playbooks that define our market growth.

WHAT YOU'LL DO

• Architect Outcome-Based Solutions: Lead services discovery to translate customer business goals and infrastructure constraints into clear, executable service scopes that reduce deployment risk and accelerate platform adoption.
• Drive Strategic Attach & Pipeline Growth: Proactively identify and attach professional and lifecycle services to hardware/software deals, maintaining rigorous SFDC hygiene to ensure accurate forecasting and deal discipline.
• Enable Sales Velocity: Act as a specialized overlay for Account Executives, empowering them to articulate the value of risk reduction and lifecycle outcomes to IT managers and operations stakeholders.
• Scale Commercial Playbooks: Identify and apply repeatable service patterns across Commercial and SLED accounts, utilizing standard offers and automation initiatives to drive consistency at scale.
• Collaborate for Execution: Partner with Scoping, Legal, and Advanced Services delivery teams to ensure seamless handoffs, ensuring every closed deal is executable and aligned with customer expectations.

WHAT YOU"LL BRING....

• Experience: 2–5 years of experience in Technical sales, services sales, or an overlay / solutions specialist role, with exposure to infrastructure, cloud, storage, or enterprise IT
• Consultative selling fundamentals: discovery, qualification, objection handling, and value-based positioning.
• Experience: Selling into Commercial, Small, Mid-Market, Corporate, and SLED accounts.
• Familiarity: With infrastructure projects such as migrations, workshops, automation initiatives, or lifecycle services is required.
• Consultative Sales Expertise: Proven ability to lead technical discovery, handle complex objections, and position value-based solutions within infrastructure, cloud, or enterprise IT environments.
• Operational Discipline: Experience managing a high-volume services pipeline within a CRM (SFDC), with a sharp eye for pattern recognition and the ability to distinguish between standard motions and complex escalations.
• Strategic Communication: Exceptional ability to simplify technical services into clear business outcomes for busy stakeholders, moving with the velocity required for the Commercial and mid-market segments.
• Comfort talking about value, risk, and outcomes, not just SKUs and features.
• Collaborative Mindset: A "no lone-wolf" approach to success, with a demonstrated history of partnering with cross-functional teams and channel partners to achieve shared revenue and delivery goals.

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SHOULD YOU ACCEPT THIS CHALLENGE…

As a Technical Design Architect (Active Cluster & Cloud) (TDA-ACC), you will utilize your strong technical competencies in the field of replication, clustering, cloud offerings as well as data migrations, to provide the highest level of implementation capability and technical consultation to both customers and Pure sales teams to support sales goals. You will work on cross-functional teams including Sales, Product Marketing, Business Development Managers, Services and engineering to scope and help sell Professional Services solutions for homogeneous and heterogeneous solutions to customers/partners. You will become intimately acquainted with the customer’s/partner’s business requirements, technical needs, systems, environment and service history, enabling you to present targeted solutions to our customer base. You will build replication, clustering and migration solutions for our customers and will be expected to be a member of the hands-on team delivering these services across EMEA. The role covers pre-sales and delivery functions, and you will be comfortable with performing either role as demand dictates.You will possess a thorough understanding of IT architecture, designing solutions, networking and implementation of these solutions and must have significant experience across different replication technologies, clustering, cloud and data migration solutions. You will also be experienced in delivering large scale and complex projects utilising all the mentioned offerings and will also be skilled in scripting to enable automation of these processes where appropriate.

THE ROLE...

TDAs work with customers, sales teams, engineering and Everpure partners to:

• To understand prospect’s technical needs related to a specific market or specific product (i.e. block, virtualized, file solutions, clustering, replication best practice, disaster recovery, business contingency).
• In a post-sales consultative role to support the implementation of the professional services solution that was scoped and subsequently sold.
• To provide technical consultation/education to the sales teams and keep them apprised on new replication offerings and data migrations solutions.
• Participate in customer evaluations and proof of concepts on Pure systems
• Advise and consult on engineering developments and strategies for replication, clustering and data migrations, ensuring these solutions meet and integrate into our clients DR and BCP best practices.
• Plan, conduct and direct projects to support sales efforts and address future customer needs
• Evaluate partner proposals for migration services to ensure they deliver quality and value for money to Pure.
• Deliver replication, clustering and migration solutions to our customers, either as a sole resource or member of a team.
• Develop scripts for both integration of Pure storage into a customer’s operational environment and the automation of replication, clustering, cloud and data migrations.

WHAT YOU’LL BRING…

• Flash Array experience / Replication technologies (Active Cluster or similar)
• Amazon AWS, Microsoft Azure and other cloud-based offerings.
• Data Center Migrations/Consolidations/Toolsets
• Networking concepts and high-level designs
• Cirrus Data Solutions Appliance (or Appliance based solutions for migrating block data)
• Virtualisation Tools - Cisco/Microsoft/VMWare (Cloud solutions)
• Proven experience of scripting languages such as Perl, Shell, Powershell, Visual Basic, Python.
• Networking infrastructure (Nexus / ACI / Broadcom / Brocade) 
• Security/Firewalls
• Other technical platform or infrastructure migration tools such as Logical Volume Manager (LVM), Datadobi, StorageX, Open Replicator.
• Data Center Migration Implementations for block and file.
• Multi-vendor server and storage platforms and performance tuning experience.
• Windows, AIX and Linux Operating systems
• Hyper-V and VMWare ESX (vRA / SRM)
• Amazon AWS, Microsoft Azure and other cloud-based offerings.
• Disaster Recovery, Replication, Backup technologies (Zerto / Veeam / Rubrik / Veritas NBU)
• Preparation and delivery of technical and architecture solution
• Contribute significant portions for data migration solutions to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• UNIX OS, NFS file systems and UNIX distributed network environment
• Knowledge of Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written communication skills, any languages are a definite benefit (Arabic)
• Team leadership skills
• BS in CS, EE or other technical degree and/or equivalent experience.

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#REMOTE