#LI-ONSITE

THE ROLE

As a Designated Support Engineer (DSE), you will be the technical anchor for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the Everpure Platform. You will bridge the gap between complex technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining a team with industry-leading NPS scores, you’ll collaborate closely with Engineering and Account teams to champion customer success and drive product excellence.

WHAT YOU'LL DO

• Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime.
• Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications.
• Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements.
• Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute high-quality technical documentation (FAQs/KBs) to the global Support knowledge base.
• Manage Critical Escalations: Own the lifecycle of support tickets from intake to resolution, maintaining accountability for KPIs related to response times and customer satisfaction.

WHAT YOU BRING

• Experience: A minimum of 5 years of experience in a customer-facing and or technical support role
• Technical Troubleshooting Mastery: Demonstrated expertise in diagnosing and resolving complex issues within multi-platform environments, including deep knowledge of operating systems (Linux, Windows, VMware) and Storage Area Networks (SAN).
• Advanced Networking & Infrastructure Savvy: Proficient in troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of enterprise server components (CPU, Chipset, Memory) and Hypervisors.
• Consultative Communication: Exceptional ability to translate technical jargon into business-impact language for executive leadership while building trust-based relationships with technical stakeholders.
• Operational Agility: Proven capability to manage multiple high-priority projects and support cases simultaneously, with the flexibility to support weekend, holiday, or on-call rotations as needed.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or Raleigh office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-REMOTE

THE ROLE

As a Security Operations Engineer in the Global Information Security Office (GISO), you will lead the mission to reduce our global attack surface across cloud, endpoint, and SaaS environments. You will report to the Senior Security Operations Manager and work closely with Cloud Platform, Network Engineering, and DevOps teams to connect Zero Trust connectivity and vulnerability management into a coherent program. This role differentiates itself by moving beyond simple task execution to architecting automated, risk-based outcomes that enable the business to scale safely while protecting our most critical assets.

WHAT YOU’LL DO

• Own the Vulnerability & Asset Lifecycle: Drive risk-based remediation across cloud, container, and endpoint environments. You will shift the needle from volume-based reporting to exploitability-led prioritization (EPSS), utilizing asset intelligence to ensure remediation meets SLAs that tangibly reduce organizational risk.
• Engineer Zero Trust & Connectivity: Lead the operational excellence of Zscaler (ZIA/ZPA). You will manage complex SSL/TLS inspection strategies and policy enforcement to provide seamless, secure access while maintaining deep visibility into encrypted traffic flows.
• Eliminate Credential & Secret Risk: Act as the primary architect for secrets detection within CI/CD pipelines. You will partner with DevOps to automate the identification and remediation of exposed credentials, moving security "left" from code to cloud.
• Architect Detection, Deception, & Automation: Build advanced detection queries in Splunk and deploy enterprise-wide deception strategies aligned with the MITRE ATT&CK framework. You will automate manual triage via Python or SOAR workflows to turn raw security data into high-fidelity alerts.
• Validate & Simulate Defenses: Execute targeted adversary simulations and controls validation (e.g., Atomic Red Team) to verify that detections perform as expected, providing risk-rated findings to technical leaders.
• Translate Risk for Stakeholders: Serve as the technical authority who can pivot from deep-packet inspection troubleshooting to delivering "Fix Impact Reports" for executive leadership, quantifying how remediation efforts have eliminated critical threats.

WHAT YOU BRING

• Security Engineering & Vulnerability Mastery: You possess deep experience in security operations and vulnerability management within enterprise environments, including hands-on experience with asset discovery and secrets detection tools such as runZero, TruffleHog, or GitLeaks.
• Zero Trust & Cloud Specialization: You have technical depth in configuring and operating Zero Trust platforms—specifically Zscaler ZIA/ZPA (including SSL inspection design and policy tuning)—and experience securing major cloud providers like AWS, GCP, or Azure.
• Analytical Automation & DevSecOps: You are proficient in SIEM detection engineering (Splunk) and scripting (Python, PowerShell, or Bash), with a proven ability to integrate secrets scanning and automated remediation workflows directly into CI/CD pipelines.
• Offensive Security & Strategic Communication: You bring practical experience with threat emulation and deception technologies mapped to MITRE ATT&CK, coupled with the ability to partner with engineering teams to prioritize remediation and translate technical risk into business-relevant language.

We are primarily an in-office environment. You will be expected to work from our Santa Clara, CA or Lehi, UT office in compliance with company policies, unless on approved PTO, work travel, or other leave.

THE ROLE

As a Security Operations Engineer in the Global Information Security Office (GISO), you will lead the mission to reduce our global attack surface across cloud, endpoint, and SaaS environments. You will report to the Senior Security Operations Manager and work closely with Cloud Platform, Network Engineering, and DevOps teams to connect Zero Trust connectivity and vulnerability management into a coherent program. This role differentiates itself by moving beyond simple task execution to architecting automated, risk-based outcomes that enable the business to scale safely while protecting our most critical assets.

WHAT YOU’LL DO

• Own the Vulnerability & Asset Lifecycle: Drive risk-based remediation across cloud, container, and endpoint environments. You will shift the needle from volume-based reporting to exploitability-led prioritization (EPSS), utilizing asset intelligence to ensure remediation meets SLAs that tangibly reduce organizational risk.
• Engineer Zero Trust & Connectivity: Lead the operational excellence of Zscaler (ZIA/ZPA). You will manage complex SSL/TLS inspection strategies and policy enforcement to provide seamless, secure access while maintaining deep visibility into encrypted traffic flows.
• Eliminate Credential & Secret Risk: Act as the primary architect for secrets detection within CI/CD pipelines. You will partner with DevOps to automate the identification and remediation of exposed credentials, moving security "left" from code to cloud.
• Architect Detection, Deception, & Automation: Build advanced detection queries in Splunk and deploy enterprise-wide deception strategies aligned with the MITRE ATT&CK framework. You will automate manual triage via Python or SOAR workflows to turn raw security data into high-fidelity alerts.
• Validate & Simulate Defenses: Execute targeted adversary simulations and controls validation (e.g., Atomic Red Team) to verify that detections perform as expected, providing risk-rated findings to technical leaders.
• Translate Risk for Stakeholders: Serve as the technical authority who can pivot from deep-packet inspection troubleshooting to delivering "Fix Impact Reports" for executive leadership, quantifying how remediation efforts have eliminated critical threats.

WHAT YOU BRING

• Security Engineering & Vulnerability Mastery: You possess deep experience in security operations and vulnerability management within enterprise environments, including hands-on experience with asset discovery and secrets detection tools such as runZero, TruffleHog, or GitLeaks.
• Zero Trust & Cloud Specialization: You have technical depth in configuring and operating Zero Trust platforms—specifically Zscaler ZIA/ZPA (including SSL inspection design and policy tuning)—and experience securing major cloud providers like AWS, GCP, or Azure.
• Analytical Automation & DevSecOps: You are proficient in SIEM detection engineering (Splunk) and scripting (Python, PowerShell, or Bash), with a proven ability to integrate secrets scanning and automated remediation workflows directly into CI/CD pipelines.
• Offensive Security & Strategic Communication: You bring practical experience with threat emulation and deception technologies mapped to MITRE ATT&CK, coupled with the ability to partner with engineering teams to prioritize remediation and translate technical risk into business-relevant language.

We are primarily an in-office environment. You will be expected to work from our Santa Clara, CA or Lehi, UT office in compliance with company policies, unless on approved PTO, work travel, or other leave.

THE ROLE

As a Manager, Technical Services at Everpure, you will lead and scale a high-performance team of engineers dedicated to the 24x7 monitoring and health of our customer arrays. Your mission is to ensure world-class service delivery by transforming technical front-line support into a proactive, outcome-driven organization. You will collaborate closely with Engineering and Product Management to bridge the gap between customer feedback and product innovation, ensuring our clients solve complex problems with unprecedented speed.

WHAT YOU'LL DO

• Lead and Scale Talent: Own the end-to-end lifecycle of your team by recruiting top-tier technical talent and implementing performance management frameworks that drive professional growth and operational excellence.
• Optimize Operational Efficiency: Drive process improvements and scalability initiatives that reduce time-to-resolution, ensuring the Technical Services team can support our growing global customer base without sacrificing quality.
• Champion Customer Success: Serve as a critical escalation point for high-priority customer concerns, coordinating across internal departments to resolve complex issues and maintain Everpure’s reputation for reliability.
• Strategic Cross-Functional Collaboration: Partner with stakeholders in Engineering and Sales to provide technical insights that influence the product roadmap and improve the overall customer experience.
• Front-Line Readiness: Oversee shift scheduling and on-call rotations to ensure 24x7 coverage, maintaining a constant state of readiness for any critical system events.

WHAT YOU BRING

• Experience: 5+ years of experience in customer-facing, technical services related work and 3+ years of experience in direct leadership as a people manager
• Proven Leadership: Demonstrated ability to manage, mentor, and develop technical teams within a customer-facing environment, focusing on building a culture of accountability and innovation.
• Technical Troubleshooting Expertise: Comprehensive understanding of troubleshooting complex hardware and software systems, specifically involving data storage, OS foundations (Linux, Windows, VMware), or similar enterprise technologies.
• Strategic Problem Solving: A track record of identifying operational bottlenecks and implementing scalable solutions that improve team productivity and customer outcomes.
• Communication & Influence: Strong verbal and written communication skills with the ability to translate technical challenges into actionable insights for both customers and executive stakeholders.

Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

 #LI-ONSITE

THE ROLE

You will partner with the security operations lead and broader security team to develop and mature security use cases that apply across the company’s environment and operations. Your mission is to build and refine the detections, policies, and response logic that enable the team to identify real attacks, misuse, intrusions, and data loss events with speed and confidence.

This is not a passive monitoring role. You will be expected to understand how the business operates, how attackers move, where meaningful signals live, and how to translate that knowledge into durable security content and response workflows. Success in this role is measured not by alert volume, but by signal quality, attack reduction, faster containment, and continuous operational improvement.

WHAT YOU'LL DO

• Design, implement, and maintain high-fidelity detections, correlation rules, alerts, dashboards, and use cases in Splunk and related security platforms.
• Build detections across multiple data domains, including identity, endpoint, network, cloud infrastructure, SaaS applications, DLP, vulnerability, and asset posture.
• Correlate signals from diverse tooling and data sources to identify attacker behavior, misuse, anomalous activity, and material security risk.
• Partner with business units, IT, engineering, and internal security stakeholders to map business processes and workloads to security use cases and required telemetry.
• Support and participate in incident triage, investigation, containment, and post-incident improvement activities.
• Develop enrichment and automation workflows using Python, APIs, and security tooling to improve analyst efficiency and response consistency.
• Improve detection quality by tuning noisy alerts, reducing false positives, and increasing true positive rates.
• Collaborate on logging strategy, event onboarding, normalization, parsing, correlation, retention, reporting, and platform customization.
• Apply threat intelligence, attacker tradecraft, and frameworks such as MITRE ATT&CK, CVE/CVSS, and risk context to drive meaningful detections.
• Create playbooks, runbooks, detection documentation, and operational guidance for responders and analysts.
• Use lessons learned from incidents, hunts, and threat research to continuously improve content, coverage, and response workflows.
• Help mature a security operations model that brings together detection, alerting, investigation, and response rather than treating them as isolated functions.
• We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• 6+ years of experience in cybersecurity, or a related technical field
• 3+ years of hands-on experience in incident response, detection engineering, security operations, or SIEM engineering
• Strong hands-on experience with a SIEM platform; direct experience with Splunk is strongly preferred
• Solid understanding of the incident response lifecycle, including triage, scoping, containment, eradication, recovery, and post-incident learning
• Strong understanding of foundational networking, systems, cloud, and security principles
• Ability to write scripts and automate tasks using Python or a similar language
• Ability to work with APIs, integrate data sources, and automate enrichment or response actions
• Strong analytical thinking and the ability to translate ambiguous threats or operational gaps into concrete detection logic
• Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical teams
• Bachelor’s degree in Computer Science, Information Security, Engineering, or a related technical field

#LI-TH3,  #LI-ONSITE

THE ROLE 

As an AI Governance Analyst within Everpure’s Global Information Security Office (GISO), you will be the primary guardian of our safe and innovative AI adoption. You’ll bridge the gap between cutting-edge technology and enterprise safety by managing the end-to-end lifecycle of AI tooling requests and risk assessments. Partnering closely with Legal, Privacy, and Engineering, you ensure our teams move fast while remaining within our security guardrails. Your mission is to transform governance from a "no" to a "how-to" for the entire organization.

WHAT YOU’LL DO

• Accelerate Secure Innovation: Manage the end-to-end intake and risk assessment lifecycle for new AI tools and use cases, ensuring every service deployed on the Everpure Platform aligns with our security, privacy, and data handling standards.
• Proactive Risk Management: Safeguard the enterprise by identifying and remediating unapproved AI usage through proactive monitoring and stakeholder collaboration, successfully converting "shadow AI" into governed, secure business assets.
• Global Enablement & Literacy: Drive organizational AI literacy by developing self-service documentation, FAQs, and high-impact training programs that translate complex security requirements into actionable guidance for both technical and non-technical teams.
• Operational Excellence: Optimize the AI Governance program’s efficiency by maintaining a comprehensive inventory of approved vendors and tracking key performance indicators—such as time-to-approval and exception trends—to drive continuous process improvement.

WHAT YOU BRING

• Security & AI Domain Expertise: A strong professional background in information security, risk management, or data governance within a SaaS environment, paired with a functional understanding of Large Language Models (LLMs) and their associated security risks.
• Analytical Framework Proficiency: Proven ability to apply security and privacy frameworks (such as NIST, ISO 27001, or SOC 2) to evaluate third-party AI vendors and internal data flows for potential vulnerabilities.
• Strategic Communication & Partnership: Exceptional ability to distill complex policy into clear, persuasive communications for diverse stakeholders, demonstrating a partnership-first mindset that enables business units to achieve their goals safely.
• Organizational Agility: Exceptional program management skills with the capacity to prioritize high-volume requests and maintain meticulous documentation in a fast-paced, rapidly evolving regulatory and technological landscape.
• Bonus Skills: A blend of technical and policy expertise, including experience with AI governance frameworks (e.g., EU AI Act, sectoral AI, or data protection guidance)  and SaaS risk assessments. Working knowledge of DLP/CASB tools and a passion for building security awareness content that empowers teams to innovate safely.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-ONSITE #LI-KQ1

  #LI-ONSITE

THE ROLE

At Everpure, Information Security is a foundational business priority. The Security team is a core engineering-focused group deeply embedded in ensuring the security of our corporate environment and Everpure services. We are dedicated to staying on the cutting edge of security technology and proactively addressing the evolving threat landscape.

We are seeking a proactive, detail-oriented Security Analyst, Compliance to independently run compliance certification programs with minimal supervision and actively support the broader compliance efforts of the team.

WHAT YOU'LL DO

• Lead a security certification program vertical  (e.g., SOC 2, ISO 27001, FedRAMP, Common Criteria) end to end with minimal supervision ensuring a successful outcome.
• Support other certification program verticals to streamline audit certification cycles.
• Collaborate and maintain communication with cross-functional teams (e.g., Engineering, Legal, Product) and external auditors/stakeholders to ensure smooth project execution and successful outcomes.
• Assist and support internal teams through independent assessments and audits. Translate complex security and compliance controls into actionable technical solutions and implementation strategies.
• Develop, track, and report on key compliance metrics (KCMs), continuously driving process improvements to align with evolving industry standards and best practices.
• Author and maintain comprehensive compliance documentation, including control narratives, audit evidence, and supporting materials, ensuring they are accurate, up-to-date, and audit-ready.
• Independently drive on recurring tasks and events such as access reviews and vulnerability scanning across multiple business units with differing scopes.
• We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• 5+ years of experience in IT audit, risk management, or IT compliance roles, with demonstrated experience running compliance certification programs and previous audit experience.
• In-depth understanding of security controls and key compliance frameworks (e.g., NIST, SOC2, ISO 27001, FedRAMP, FIPS, Common Criteria) as well as cloud platforms (e.g. AWS, Azure, GCP, etc.)
• Proven experience in designing technical controls to satisfy compliance requirements.
• Strong written and verbal communication skills, with the ability to engage effectively with both internal teams and external auditors.
• Ability to identify and recommend tools, processes, and software to improve and automate compliance practices.
• Security Operations or Engineering background preferred but not required
• Relevant certifications such as CISSP, CISA, or CISM, ISO/IEC 27001 Lead Implementer or Lead Auditor  are preferred but not required.

#LI-ONSITE

#LI-TH3

THE ROLE

The Business Systems Analyst, Legal Operations will design, optimize, and support the systems and workflows that power our global Legal function. This role translates Legal and business objectives into scalable processes, data models, and technology solutions—enabling higher productivity, better decision-making, and responsible use of automation and AI across the Legal portfolio.

You will partner closely with Global Legal Ops & Enablement (GLOE), Legal practice groups, Finance, HR, DTG/IT, and external vendors to build and maintain an integrated ecosystem (e.g., ServiceNow Legal Service Delivery, CLM/CM, knowledge/AI tools, matter management, e‑billing and reporting).

WHAT YOU'LL DO

Strategy & Business Partnership

• Partner with Legal and business leaders to understand goals, pain points, and priorities; translate them into clear system and process requirements.

• Map end‑to‑end Legal workflows (intake, triage, self‑service, assignment, execution, closure, and analytics) and identify opportunities for standardization, automation, and risk reduction.

• Help shape the Legal technology roadmap, including trade‑offs across “run-the-business” enhancements and “change-the-business” initiatives.

Solution Design & Delivery

• Translate high‑level requirements into detailed user stories, process flows, acceptance criteria, and test plans.

• Work with DTG/IT, vendors, and Legal stakeholders to design solutions that are scalable, secure, and aligned with corporate architecture and data governance standards.

• Support configuration and integration work across platforms (e.g., ServiceNow, CLM, Salesforce, knowledge/AI tools) in partnership with technical teams.

• Coordinate and execute functional testing, UAT, and defect triage, ensuring high‑quality releases.

Data, Reporting & Analytics

• Define and maintain metrics and dashboards for Legal (e.g., intake volume, cycle times, SLA performance, self‑service adoption, NPS/CSAT, AI‑enabled use cases).

• Partner with Finance, FP&A, and Legal leadership on data sets that support budgeting, resource planning, and portfolio prioritization.

• Ensure data quality and integrity across systems, including master data, matter metadata, contract metadata, and knowledge objects.

Change Management & Enablement

• Develop and execute change management plans (communications, training, documentation, office hours) to drive adoption of new tools and processes.

• Create and maintain playbooks, knowledge articles, and self‑service content for Legal and business users.

• Gather feedback post‑launch, monitor performance against expected outcomes, and iterate to improve.

Run-the-Business Operations

• Own and prioritize the enhancement and defect backlog for key Legal systems in partnership with product owners and service owners.

• Triage incoming requests, ensuring clear scope, impact assessment, and alignment to roadmap and capacity.

• Act as a Level 2/3 point of contact for complex issues, coordinating with DTG/IT and vendors to resolve them.

We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA or Lehi, UT office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• 4+ years of experience in Business Systems Analysis, Business Operations, or Program Management in a technology‑driven environment; Legal Operations or G&A experience strongly preferred.

• Proven track record translating business requirements into system designs, user stories, and testable acceptance criteria.

• Demonstrated experience with one or more of the following:

• ServiceNow (ideally Legal Service Delivery or other G&A modules)

• Contract lifecycle management (CLM) or matter management platforms

• Salesforce or other enterprise SaaS platforms

• Knowledge management and/or AI‑enabled workflows (search, summarization, drafting, classification, etc.).

• Strong process design and documentation skills (BPMN or similar), including running workshops, mapping current/future‑state, and identifying automation opportunities.

• Solid data and analytics skills: able to define KPIs, design dashboards, and interrogate data for trends and root causes; experience with modern analytics stack (e.g., Snowflake for data warehousing and Tableau for visualization).

• Experience working in cross‑functional, matrixed organizations with IT, Finance, HR, Sales Ops, or similar partners.

• Excellent communication skills, with the ability to tailor messaging for attorneys, executives, technical teams, and end users.

• Comfort managing multiple projects and stakeholders in a fast‑paced, high‑growth environment.

Preferred Experience

• Prior experience working in or closely with a corporate Legal department (e.g., Legal Operations, Compliance, Privacy, IP, Commercial, Employment, Litigation).
• Hands‑on experience with ServiceNow configuration in a business/system analyst or product owner capacity.
• Background in legal tech, process improvement, or shared services (e.g., G&A transformation, ticketing/intake systems, workflow automation).
• Familiarity with change management frameworks (e.g., Prosci/ADKAR) and training design.
• Experience supporting or implementing AI/automation initiatives in a controlled, governance‑driven way.

Lehi Salary Range: $89,000 - $134,000

Santa Clara Salary Range: $126,000 - $189,000

#LI-TH3,  #LI-ONSITE