Location: Remote in US

Position Type: Contractor, Full Time

Role Description:

As an Applied AI Engineer at ShipBob, you will lead the shift from manual workflows to autonomous operations. You won’t just be building chatbots; you will be architecting agentic systems that reason, use tools, and execute complex business logic independently.

This is an "AI-First" engineering role where you will embed directly with business teams to map out operational friction and rapidly deploy end-to-end agentic solutions. From designing multi-agent orchestrations to building the "glue" code that connects LLMs to our core logistics APIs, you will be responsible for operationalizing AI at scale. We are looking for a high-agency builder who thrives in ambiguity and is obsessed with the transition from "software that waits for input" to "agents that take action."

What you’ll do:

• Architect Agentic Workflows: Design and implement autonomous agents capable of handling multi-step reasoning, tool-calling, and error recovery.
• Operational Discovery: Embed with logistics and support teams to identify high-impact opportunities for agentic intervention.
• End-to-End Ownership: Own the entire agent lifecycle: Discovery → Agent Architecture → Prompt Engineering/Fine-tuning → Hardening → Production Deployment.
• Build for Reliability: Develop robust guardrails, evaluation frameworks, and logging systems to ensure agents perform predictably in a high-stakes supply chain environment.
• Contribute to the "Agent Hub": Document and publish reusable agent modules and toolsets to accelerate AI enablement across the entire organization.
• Rapid Iteration: Bridge the gap between "cool demo" and "production tool" by shipping small, gathering feedback from domain experts, and iterating fast.

What you’ll bring to the table:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Key Skills:

• You think like a founder, thrive in ambiguity, and are excited to challenge assumptions to deliver impactful solutions.
• Agentic Expertise: Deep understanding of modern agent architectures (e.g., ReAct, Plan-and-Execute) and orchestration frameworks (e.g., LangGraph, CrewAI, or Semantic Kernel).
• Engineering Rigor: 1–3 years of software engineering experience (or a standout portfolio of agentic projects) with strong proficiency in Python and .NET.
• LLM Proficiency: Hands-on experience with LLM APIs (OpenAI, Anthropic) and a proven ability to translate raw model outputs into structured, deterministic actions.
• Systems Thinking: Experience building retrieval pipelines (RAG), working with vector databases, and designing clean APIs that agents can easily consume.
• Full-Stack Mindset: Ability to build the lightweight dashboards and interfaces (Vue.js/React) necessary for humans to interact with and monitor your agents.
• Bias for Action: You prefer a working prototype over a long slide deck. You are comfortable challenging assumptions to deliver impactful, automated outcomes.

Location: 14855 Innovation Dr Riverside, CA 92518

Role Description: 

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality. 

What you’ll do: 

• Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.  
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. 
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. 
• Determine root cause of inventory adjustments and lead efforts to correct. 
• Perform audits or other actions requested by merchants within the site. 
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. 
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. 
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager. 
• Present weekly performance reports during business review with leaders from partner fulfillment center. 
• Comply with all food safety and compliance policies and regulations. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment. 
• Proficiency with Warehouse Management System software. 
• Experience using an RF Scanner preferred. 
• Demonstrated ability to work independently without direct supervision on-site. 
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. 
• Excellent time-management and prioritization skills. 
• Excellent attention to detail. 
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. 
• Comfortable in a fast-paced and highly adaptive environment. 
• Ability to lift 50 lbs. without any health limitations. 
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.  
• Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach.  We are targeting a base salary of up to $50,000 for this role.  In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Location: 1300 California St, Redlands, CA 92374

Role Description: 

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality. 

What you’ll do: 

• Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.  
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. 
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. 
• Determine root cause of inventory adjustments and lead efforts to correct. 
• Perform audits or other actions requested by merchants within the site. 
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. 
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. 
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager. 
• Present weekly performance reports during business review with leaders from partner fulfillment center. 
• Comply with all food safety and compliance policies and regulations. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment. 
• Proficiency with Warehouse Management System software. 
• Experience using an RF Scanner preferred. 
• Demonstrated ability to work independently without direct supervision on-site. 
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. 
• Excellent time-management and prioritization skills. 
• Excellent attention to detail. 
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. 
• Comfortable in a fast-paced and highly adaptive environment. 
• Ability to lift 50 lbs. without any health limitations. 
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.  
• Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach.  We are targeting a base salary of up to $50,000 for this role.  In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Location: 5690 Industrial Parkway, San Bernardino, CA 92407

Role Description: 

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality. 

What you’ll do: 

• Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.  
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. 
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. 
• Determine root cause of inventory adjustments and lead efforts to correct. 
• Perform audits or other actions requested by merchants within the site. 
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. 
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. 
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager. 
• Present weekly performance reports during business review with leaders from partner fulfillment center. 
• Comply with all food safety and compliance policies and regulations. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment. 
• Proficiency with Warehouse Management System software. 
• Experience using an RF Scanner preferred. 
• Demonstrated ability to work independently without direct supervision on-site. 
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. 
• Excellent time-management and prioritization skills. 
• Excellent attention to detail. 
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. 
• Comfortable in a fast-paced and highly adaptive environment. 
• Ability to lift 50 lbs. without any health limitations. 
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.  
• Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach.  We are targeting a base salary of up to $50,000 for this role.  In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Location: Fort Worth, TX

Schedule: Wednesday - Saturday / 6:00 AM - 4:30 PM

Compensation: $18.00

Role Description:

This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do:

• Investigate inventory discrepancies reported by the Operations team. 
• Perform physical inventory cycle counts and reconcile inventory variances. 
• Communicate updates and relay important operational information about clients directly to ICQA Lead. 
• Resolve merchant facing requests around inventory related issues. 
• Comprehension of cycle counts and inventory control processes according to written SOP’s. 
• Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders. 
• Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. 
• Additional duties and responsibilities as necessary. 

What you'll bring to the table:

• Demonstrates the ability to quickly adapt to changing conditions and solve problems in a timely fashion.
• Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
• Possesses effective written and verbal communication skills; displays reading comprehension skills.
• Displays the ability to multitask and handle multiple issues at the same time without stress.
• Displays attention to details.
• Ability to lift up to 50 lbs without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.
• May be required to flex into other departments as needed.

Perks and Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• 401K Match 
• Weekly paycheck with paid overtime eligibility  
• Pay Progression Program 
• Paid Time Off & Sick Time Off 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-DNI

Location: Sydney, Australia

Role Description: 

The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Senior Manager, Merchant Success . 

What you’ll do: 

• Consultation: Understanding Merchant Needs and Goals. 
  • Upon account assignment, uncover what “success” means to a Merchant. 
  • Continually re-evaluate success criteria, needs, and goals of Merchants.  
• Solutions: Facilitating Merchant Growth and Success. 
  • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success. 
• Adoption: Push Merchant Use of Key ShipBob Features. 
  • Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings. 
• Risk Management: Nip Issues in the Bud. 
  • Actively monitor merchant health and take quick and decisive action to course-correct. 
• Collaboration: Involve Key Stakeholders and Teams. 
  • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience. 
  • Help dictate product and services road map to deliver greater impact to Merchant partners. 
• Perform: Nail Key Performance Indicators (KPIs). 
  • NPS: foster Merchant advocacy by providing world class experience. 
  • Churn: contribute to ShipBob’s company growth through high merchant retention. 
  • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Minimum 3 years of experience in sales and merchant services in the technology industry. 
• Aptitude to sell via quota attainment. 
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. 
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums. 
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. 
• PowerPoint and Excel skills

Perks & Benefits: 

• Health and Wellness Benefits Stipend 
• WFH Phone/Internet Stipend 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

Location: ShipBob Innovation Center (4779 Hanoverville Rd building 200, Bethlehem, PA 18020)

Role Description:

The Manager, People Experience will oversee all aspects of HR practices at ShipBob. You will implement, and maintain human resources policies, procedures, and forms; support department managers and employees regarding personnel issues; and maintain personnel records in accordance with organizational/regulatory requirements. This person will run the training, development, and managing of a regional people operations team.  The Manager, People Experience will report directly to the Senior Manager, People Experience and support the Fulfillment and Operations teams in the East region. 

What you’ll do:

• Offer consultation, facilitation and resolution strategies for employees on workplace issues. 
• Maintain a smooth onboarding & offboarding process for FC employees (approvals, paperwork, E-Verify, H1B). 
• Work with on-site leadership to ensure safety and well being of all employees while ensuring worker’s compensation and return to work criteria are met. 
• Mediate and resolve employee relations issues; conduct thorough and objective investigations; performance improvement plans; disciplines and terminations when necessary. 
• Facilitate/administer performance management plans for fulfillment employees and managers.  
• Conduct compliance audits to ensure the company is in regulatory guidelines. 
• Encourage and participate in community involvement. 
• Create reports, compile and interpret data to steer business outcomes. 
• Conduct employee onboarding training and facilitate yearly compliance training for hourly and salaried employees.  
• Provide training and resources to the onsite leadership team. 
• Assist in managing the open enrollment process within the SIC. 
• Ethics Enforcement - Mitigating potential people and business risks as they arise, such as disciplinary actions. Ensure policies, practices and procedures are administered fairly and consistently and applicable to local, state and federal laws. 
• Ensure people managers are trained on internal ShipBob policies and procedures,while maintaining compliance on train on regulatory and legal updates.  
• Assist in administering and interpreting employee engagement surveys. 
• Ad hoc projects. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Bachelor degree in Human Resources or Business related field; or equivalent combination of education and experience required. 
• Minimum 6-8 years of Generalist experience required, preferably in a warehousing/manufacturing environment. 
• Management experience with direct reports is required. 
• Bilingual in English/Spanish is strongly encouraged.  
• SPHR/PHR, SHRM credentials are strongly preferred. 
• High level of confidentiality and management experience with extremely sensitive information. 
• Sound knowledge of employment law and HR practices, with efficient processes to stay on top of constant changes. 
• Ability to interpret data, make recommendations, and take action utilizing that data. 
• Able to work in a fast-paced environment and work with all levels of management. 
• Solid presentation, speaking, writing & communication skills to a wide range of group sizes.

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $110,000 - $120,000 for this role.  In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Location: 11401 Harmon Rd, Fort Worth, TX

Role Description:

The Area Manager, Fulfillment Operations serves as the primary on-site operational leader for ShipBob’s newly established Print on Demand department. This is a new role responsible for standing up and scaling an in-house POD production capability spanning direct-to-garment (DTG) apparel printing, wall art and canvas fulfillment, hard goods customization (mugs, phone cases, and similar items), and on-demand books, packaging, and labels. The role owns the full production lifecycle — from order receipt and artwork validation through production execution, quality control, and on-time shipment — for both B2B retail/wholesale and DTC ecommerce channels.

As a merchant-specific role, the Area Manager will serve as the day-to-day operational liaison between internal stakeholders and the merchant, ensuring production performance, SLA adherence, and quality standards are met consistently. This role is accountable for associate performance without serving as a direct manager, driving cross-functional alignment across ShipBob departments, and building the foundational SOPs, processes, and operational infrastructure needed to support sustainable POD growth. This role reports to the Operations Manager, Fulfillment Operations.

What you’ll do:

• Own the day-to-day execution of all in-house POD production operations, including DTG apparel printing, wall art and canvas production, hard goods customization, and on-demand book and label printing using ShipBob-operated equipment and staff.
• Provide a high-level end-of-day summary covering B2B and DTC order production status, open orders, orders at risk of missing SLA, active quality incidents, equipment or material issues, and clear action plans for all outstanding items. 
• Align weekly with the Merchant to understand production volume requirements across product categories; partner with operations leadership to develop execution plans that account for staffing, equipment capacity, material availability, and production constraints. 
• Validate artwork files and production-ready assets prior to print runs; coordinate with the Merchant to resolve file issues, color profile discrepancies, or specification gaps that could impact print quality or cause production delays.
• Own operational metric reporting for the POD department, including Units per Hour (UPH) / production throughput, order cycle time (order receipt to shipment), on-time shipment vs. SLA, production yield and defect rate, and ink/material waste and cost per unit.
• Identify performance gaps, troubleshoot root causes, and implement process improvements to drive consistent attainment of production throughput and quality targets.
• Build foundational Standard Operating Procedures (SOPs) and work instructions for the POD department from the ground up, covering all production workflows, quality checkpoints, equipment operation, file intake, order processing, and shipment execution.
• Drive production associate performance and accountability across all POD workflows; while direct management sits with other Area Managers, this role owns production outcomes and coaches associates toward throughput, quality, and SLA targets on the floor.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Supervise daily workflows to ensure products are handled and stored correctly per defined safety and quality procedures. Maintain compliance with hygiene and contamination control standards and promote a culture of accountability. 
• Other duties/responsibilities as necessary. 

What you’ll bring to the table:

• 2+ years of experience in warehouse, fulfillment, or logistics operations management. Preferred experience in a print on demand or make on demand fulfillment environment.
• Experience serving as an operational liaison between fulfillment operations and merchant or client teams, with a demonstrated ability to manage cross-functional relationships. 
• Sound understanding of fulfillment metrics including UPH, OPH, SLA management, and VCPO. 
• Proficiency with WMS platforms and operational reporting tools. 
• Excellent written and verbal communication skills; ability to clearly communicate operational status and incidents to merchant partners. 
• Excellent problem-solving skills and ability to make real-time operational decisions in a fast-paced, physically demanding environment. 
• Experience developing and implementing SOPs in a warehouse or fulfillment environment.          

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $54,878 - $73,170 for this role. The total compensation for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.  

Location: Iron Mountain, Glendon Road, Kettering NN14 1UB 

Role Description: 

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Senior Manager, SFN Quality. 

What you’ll do: 

• Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.  
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. 
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. 
• Determine root cause of inventory adjustments and lead efforts to correct. 
• Perform audits or other actions requested by merchants within the site. 
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. 
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. 
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager. 
• Present weekly performance reports during business review with leaders from partner fulfillment center. 
• Comply with all food safety and compliance policies and regulations. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment. 
• Ability to speak, read, and write fluently in English. 
• Proficiency with Warehouse Management System software. 
• Experience using an RF Scanner preferred. 
• Demonstrated ability to work independently without direct supervision on-site. 
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. 
• Excellent time-management and prioritization skills. 
• Excellent attention to detail. 
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. 
• Comfortable in a fast-paced and highly adaptive environment. 
• Ability to lift 50 lbs. without any health limitations. 
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.  
• Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits: 

• Medical and Wellness Benefits 
• Life Assurance 
• Income Protection 
• Pension Scheme 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-DS2

Location: 11401 Harmon Rd., Fort Worth, TX

Shift: Monday - Friday, Day shift, with flexibility based on business need.

Role Description: 

You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the General Manager, Fulfillment Operations. The backup for this role is the General Manager Manager, Fulfillment Operations. 

What you’ll do: 

• Direct several operational aspects including distribution operations, customer service, human resources, and recruiting. 
• Ensure that we meet and exceed our merchant’s expectations.  
• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility. 
• Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities. 
• Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them. 
• Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements. 
• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs. 
• Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• 4+ years of leadership experience. 
• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred. 
• Experience with safety procedures within a distribution center environment. 
• Established track record of taking ownership and delivering results. 
• Understanding of Lean and Six Sigma. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $69,998 - $116,663. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Location: ABE-1 Sort Center: 4779 Hanoverville Rd building 200, Bethlehem, PA 18020

Shift: Monday - Friday, Day Shift. Must be flexible to work nights and weekends based on business demand.

Role Description:

The Area Manager is a people first leader responsible for directly managing and developing a team of leads and associates in our fulfillment centers. They’ll be heavily involved in driving process improvement, maintaining a safe work environment, tracking operational performance across various metrics, fostering employee engagement onsite and owning development of their team. Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do:

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).  
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives. 
• Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals. 
• Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLA’s and Injury Rate. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards. 
• Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals. 
• Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards. 
• Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing. 
• Review and approve associate timecards daily. 
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively. 
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.  
• Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems. 
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortability to navigate and manage ambiguity.   
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.  
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.    

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $65,000–$73,000 for this role. The total compensation for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.  

#LI-MW1

You are self-sufficient, detail-oriented, data-driven, and highly analytical — someone who can zoom out to architect systems and zoom in to QA a workflow step-by-step. You don’t just “run email nurtures”; you build infrastructure that makes marketing more predictable, measurable, and scalable. You are comfortable partnering with Revenue Ops and Sales to define what “good” looks like in the funnel, and you can diplomatically drive adoption of standards (naming conventions, campaign hierarchy, lifecycle rules) without slowing the business down.  

You’re also energized by ambiguous attribution problems. You like digging into why fields don’t match, why records don’t sync, and why reporting doesn’t reconcile — and you persist until there’s a clear answer and a durable fix. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). 

What you’ll do: 

Own marketing automation execution across the full lifecycle 

• Build and maintain multi-touch automation workflows (nurtures, operational follow-up, re-engagement, segmentation-based journeys) that ensure leads and contacts are actioned correctly and consistently.  

• Translate campaign briefs and GTM goals into executable programs in HubSpot and Salesforce, including list logic, routing rules, enrichment triggers, and QA.  

• Establish and maintain documentation so stakeholders can understand what’s running, what changed, and how to request updates (reduce institutional knowledge risk).  

Lead attribution strategy, governance, and reporting reliability (key focus) 

• Own the attribution model and operational implementation using Bizible or similar tool (and the supporting field architecture in Salesforce/HubSpot), ensuring the org has a consistent approach to pipeline source, influence, and campaign contribution.  

• Diagnose and resolve attribution gaps (field mapping, sync mismatches, campaign member inconsistencies, missing touchpoints), and drive fixes through process changes and/or technical updates.  

• Partner with RevOps/Marketing Ops to standardize campaign setup and lifecycle rules so reporting is accurate and scalable (not bespoke per program).  

Improve lead management, routing, and sales handoff 

• Ensure leads/contacts flow cleanly from marketing programs into sales workflows with clear ownership and minimal lead limbo (including campaign member status rigor and post-event follow-up processes).  

• Partner with demand gen, field/partner marketing, and sales teams to ensure list uploads, campaign association, and contact/account matching are consistent and fast.  

• Collaborate with teams leveraging 6sense intent signals to connect account engagement with operational routing and prioritization.  

Operate as the systems leader for marketing execution quality 

• Build QA standards and checklists for workflows, campaign architecture, and measurement (naming conventions, required fields, lifecycle stages, suppression logic).  

• Drive ongoing audits of high-volume nurtures and automations; manage testing plans (subject lines, timing, personalization, segmentation) and document learnings.  

• Propose new automation and orchestration improvements that reduce manual work and increase speed-to-lead while maintaining data integrity. 

What you’ll bring to the table: 

Experience & technical fluency 

• 10+ years in marketing automation, marketing operations, revenue operations, or lifecycle marketing in a B2B environment; experience owning end-to-end automation programs and measurement.  

• Hands-on expertise in HubSpot and Salesforce (campaign architecture, lifecycle stages, workflows, segmentation, reporting, and data hygiene).  

• Direct experience implementing and/or operating attribution tooling (strong preference for Bizible), including multi-touch attribution concepts and operational requirements.  

• Comfort working in a modern GTM stack environment (e.g., 6sense intent signals, integrated workflows, field governance, sync troubleshooting).  

Analytical rigor & systems thinking 

• Strong ability to reconcile reporting across platforms and explain discrepancies clearly; you can move from “data doesn’t match” to root cause → fix → prevention.  

• Proven ability to establish scalable standards (naming conventions, required fields, governance rules) and drive stakeholder adoption.  

Ways of working 

• High ownership mindset: you don’t wait for perfect inputs; you drive clarity, propose a path, and execute.  

• Strong cross-functional communication skills: you can translate stakeholder goals into technical builds and translate technical constraints back into business tradeoffs.  

• Detail orientation + reliability: you build systems that are trusted because they’re consistently correct.  

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The budgeted base salary for this role is $204,000 and in addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.  

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 

• Paid Maternity/Parental Leave Program 

• Paid Holidays & Flexible Time Off Program 

• Paid Sick Leave  

• Wellness Days (1 day/quarter) 

• 401K Match  

• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 

• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

Location: Sydney, Australia

Role Description: 

You will be responsible for the development and support of our partner fulfillment centers to ensure they are all performing to the standards that we have developed. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Senior Operations Support Manager, who also serves as the backup for this role. 

What you’ll do: 

• You will be expected to spend ~90% of your time on-site at a partner location or ShipBob Innovation Center. 
• Help in site selections and potential SFN site partner vetting. 
• Consultation: Understand SFN partner needs and adapt building launch plans to ensure successful partner integration and launch.  
  • Serve as a first point of contact and own successful launch 60–90-day implementation phase and maintain status of first point of contact post-launch.  
• Configuration: Implement Specific Measures for Success.  
  • Set up the dashboard and services to accomplish the goals of the SFN partner sites. 
  • Responsible for site layout, equipment set-up, and training of SFN partner staff with SFN support teams.  
• Training: Coach and Guide SFN partner to Success. 
  • Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality.  
  • Reinforce training materials provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services. 
• Troubleshoot: Find and Course-Correct. 
  • Own the relationship to handle all questions, requests, and issues related to onboarding at ShipBob as a SFN partner site. 
• Adoption: Inspire SFN partner use of Key ShipBob Features and Tools/Dashboard. 
  • Bridge Shipbob SFN partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s.   
• Perform: Nail Key Performance Indicators (KPIs).  
  • SLAs: Help SFN partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience.  
  • On-Task: Perform all necessary tasks during the implementation phase to ensure the SFN site is successfully launched. 
• Onsite Management: Function as the onsite GM at all times during the implementation phase - responsible for ensuring that all Jira tickets are resolved, ensuring orders do not breach, communication with control tower is timely, etc. 
• Ensure that assigned fulfillment centers receive operational training according to established training schedules and standards operating procedures.  
• Partner with local fulfillment center management to identify process gaps and create training plans to bring the site up to standard.  
• Review KPIs and performance reporting to identify areas of opportunity and partner with local site leaders to develop actions to bring the site up to standard. 
• Proactively identify and manage process improvement initiatives that improve merchant experience.  
• Travel to sites and perform operational audits and track performance. 
• Travel and assist with site implementations as required. 
• Ensure all IB activity is in good standing, UROS are all within 90 days, linked URO’S are being worked/ checked on daily, WROS are being marked arrived, IB WRO activity is being handled within SLA.  
• Ensure that Jira tickets are updated as needed.  
• Help support sites that need assistance with Cubiscan and ensure they have the resources they need to be successful. 
• Ensure that Returns are processed in line with company SOPs. 
• Ensure that VAS activities are completed within agreed SLAs with communication to the Control Tower. 
• Help callout any issues when orders are close to SLA and expedite any Merchant Care callouts and/or requests.  
• OB - help with tech related issues - cluster cart restocks, open IPS tickets and help resolve issues.  
• Monitor scan to gaylord and gaylord to dock scanning to ensure all partners are following the SOP. 
• EOD Passdowns- send daily detailed passdowns to understand what callouts were made during the day and what progress was made across the network. 
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• 3-5+ years of operations leadership experience in an e-commerce fulfillment environment with experience managing 3PL relationships. 
  • Advanced understanding of outbound and inbound fulfillment operations. 
  • Ability to consistently assess partner site needs and drive solutions to meet those needs and connecting partners to proper resources. 
  • Strong interpersonal skills to effectively build consensus, gain buy-in and persuade stakeholders on key decisions. 
• 3+ years of experience in opening new building sites and setting up teams for success. 
  • Knack for teaching and helping our SFN partners ensure adoption of ShipBob SOP’s, tools, and WMS systems.  
• Intermediate skills with Microsoft Office tools, specifically with Excel. 
• Ability to create and read CAD drawings to review building layouts preferred. 
• Ability to be on-site up to 90% of the time, including weekends, as necessary. 
• Must have access to a vehicle for travel needs between locations.  

Perks & Benefits:  

• Health and Wellness Benefits Stipend  
• WFH Phone/Internet Stipend  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)  

#LI-VA1

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI 

Role Description: 

ShipBob is hiring a Go-To-Market Engineer (GTM Engineer) to build and operationalize the technical systems that power our go-to-market execution. This role is a hybrid of project manager + hands-on builder: you will own GTM Engineering initiatives end-to-end, from conception through delivery and iteration. 

You’ll use Clay as the primary engine to build and operationalize GTM initiatives, and you’ll work deeply across Salesforce, Gong, Vector, 6sense, and other GTM data and execution systems. You’ll also stay updated on market trends and best practices, serving as a thought leader for AI optimization internally. This role reports to the Director, Revenue Strategy & Operations. 

What You’ll Do: 

Own GTM Engineering initiatives from conception to delivery 

• Identify, scope, and prioritize GTM Engineering opportunities with Sales, Marketing, and RevOps leadership. 
• Translate business needs into clear technical requirements and delivery plans. 
• Run GTM Engineering like product releases: design, build, QA, launch, measure, iterate. 

Build scalable automations and workflows across the GTM stack 

• Build and maintain Clay workflows for enrichment, routing, segmentation, scoring, and trigger-based actions. 
• Automate manual tasks that slow down revenue teams (research, list building, enrichment, lead management, CRM hygiene). 
• Implement workflow orchestration across systems (Salesforce + intent tools + conversation intelligence + engagement tools). 

Create and operationalize an intent/signals engine 

• Combine multiple signal sources into composite scoring models and actionable triggers (fit + intent + engagement + timing). 
• Design automation logic that avoids “single-signal spam” and instead prioritizes high-quality, high-confidence actions. 
• Improve speed-to-lead and account prioritization through reliable signal-based orchestration. 

Oversee cross-functional execution (and potentially people/vendors) 

• Coordinate stakeholders across Sales, Marketing, RevOps, Enablement, and Data/Engineering. 
• Manage project timelines, risks, dependencies, and stakeholder communication. 
• Potentially manage junior GTM Engineers and/or third-party partners with clear delivery standards. 

Example Projects You’ll Own 

• Inbound lead automation: lead capture → enrichment → routing → scoring → SLA-based follow-up triggers. 
• Intent signals engine: combining 6sense, Vector, web activity, and engagement signals into a composite “heat score” and workflow triggers. 
• Workflow-based enablement: auto-generating account context, call prep insights, and task prompts for sellers. 
• Insight automation and orchestration: use Gong insights to auto-fill Salesforce fields, orchestrate distribution of key insights via triggers/alerts, score sales process. excellence, and generate actionable insights at scale. 

What Success Looks Like: 

• Meaningful reduction in manual research/admin time for BDRs/AEs through automation. 
• Improved speed-to-lead and higher conversion rates driven by better routing, scoring, and enrichment. 
• Higher-quality CRM data (completeness, accuracy) and more trustworthy reporting 
• A repeatable system for shipping GTM workflows with measurable impact and iteration cadence. 

What you’ll bring to the table: 

• 4–8+ years of experience in GTM systems, RevOps/Sales Ops/Marketing Ops, growth operations, automation engineering, or similar. 
• Demonstrated ability to build automations and integrations across a GTM tech stack (CRM + enrichment + intent + engagement + analytics). 
• Solid hands-on experience with Salesforce (data model awareness, workflow automation patterns, QA, hygiene practices). 
• Experience building and operationalizing Clay workflows (or equivalent enrichment/orchestration tools). 
• Excellent technical fluency: APIs/webhooks, data flows, automation logic, troubleshooting, and systems thinking. 
• Sound project management skills: planning, prioritization, stakeholder alignment, and execution. 
• Ability to communicate technical topics clearly to non-technical audiences. 

Preferred: 

• Experience with Gong, 6sense, Vector, and modern intent/data tooling ecosystems. 
• Experience building scoring models, signal engines, and lifecycle automation across lead/account objects. 
• Familiarity with data warehouse/analytics concepts and how GTM data is modeled for reporting and decision-making. 
• Prior experience managing junior team members and/or vendors/consultancies. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The salary range is $109,065 - $181,775 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Compensation: $21.25 per hour

Shift: Monday-Friday 8:00 AM-4:30 PM

Location: Bethlehem, PA

Role Description:

Our Associates work together as a team to deliver an incredible experience for our customers every day. Dedication and commitment to excellence will set you apart as a candidate and set you up for success within our fast-growing company. At ShipBob there is a huge opportunity for career growth as we are invested in each and every employee’s success in their career. This role reports to the Area Manager.  

What you’ll do:

• Receiving: This team accepts our customers’ new inventory and owns the entire process of getting that inventory put away and accepted into our system. The responsibility of communicating the arrivals and any exceptions are received as well. 
• Picking: Spread across two different processes our picking team is responsible for delivering products to the next stage of the process quickly and accurately. An integral team in the warehouse, pickers and their peers keep the flow of customers products moving and keep the warehouse humming.  
• Packing: The final touches before a customer receives their products, the packing team is responsible for ensuring the quality of each and every shipment as well as packing the items correctly. The packing team works together with picking to guarantee that shipments are fulfilled perfectly and owns all responsibility around those shipments. 
• Other Duties as Required: We are a team which means you will be asked to help out in other areas out of your normal day to day responsibilities to ensure the operations are running efficiently. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. 

What you'll bring to the table:

• Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time. 
• Ability to lift up to 50 lbs without restriction. 
• Able to stand and walk continuously during and up to a 8-10 hr shift. 
• Able to bend, stoop, reach above, and push/pull frequently. 
• May be required to help out in other departments as needed. 
• You’re willing to get your hands dirty to get a task completed. 
• You have the ability to adapt to change quickly. 
• You are extremely detail oriented. 
• Ability to quickly understand new processes and identify operational opportunities. 
• You’re looking to get your foot in the door with a rapidly growing start-up company. 
• Previous warehouse experience is not required. 
• Must be 18 or older. 

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• 401K Match 
• Weekly paycheck with paid overtime eligibility  
• Pay Progression Program 
• Paid Time Off & Sick Time Off 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-DNI

Location: Remote - India 

Shift Timings: US Hours 7 pm- 4 am IST 

Role Description: 

As a Security Engineer II, you will play a pivotal role in ShipBob’s Information Security and Governance, Risk, and Compliance programs. You will design, implement, and maintain access control and threat detection solutions, participate in risk assessments and audits, and collaborate across teams to ensure the confidentiality, integrity, and availability of our critical data and systems. You will also support monitoring and detection, vulnerability assessments and incident response for ShipBob. This role reports to the Vice President, Information Tech & Security.

What you’ll do: 

• Monitor security alerts, investigate incidents, and escalate as needed across security tools.
• Support SIEM and detection (Sentinel, Defender XDR), tuning alerts and improve detections.
• Assist vulnerability management program by working with IT/Engineering and other app developers by providing security expertise, tracking remediation and ensuring SLA compliance.
• Help manage identity security including conditional access, PIM, MFA, RBAC, risky sign-ins, and access reviews.
• Maintain security documentation and collect evidence.
• Develop and automate security workflows, playbooks, and tools to improve the efficiency and effectiveness of security operations.
• Develop, enforce, and update security policies, procedures, and guidelines for access control, threat detection, and compliance with standards such as ISO 27001, SOC 2, PCI, NIST CSF, and Sarbanes-Oxley.
• Communicate risks and vulnerabilities to stakeholders, document remediation plans, and proactively share information with management.
• Build and execute regular threat hunting campaigns focused on current, emerging, and obscure tactics, techniques, and procedures.
• Proactively search for, identify, and analyze new and existing techniques to detect advanced and targeted threats.
• Utilize advanced threat hunting techniques to detect anomalies and suspicious activities.
• Collaborate with security team members, developers, operations, and stakeholders to share knowledge and best practices.
• Identify process improvements and provide actionable guidance.
• Perform other duties as assigned.

What you’ll bring to the table: 

• 4+ years of hands-on work experience with security architecture and engineering in a cybersecurity operations program.
• 2+ years of experience in incident response, detection, threat intelligence, or access control security engineering roles.
• Excellent knowledge and experience with access control frameworks and tools (IAM, RBAC, ABAC, OAuth, SAML), cloud security, network security, endpoint security, and threat intelligence.
• In-depth knowledge of Azure services (especially Azure Active Directory, Azure AD Identity Protection, Azure RBAC), and experience securing cloud-based infrastructures (Azure, M365, Google Workspace, Salesforce).
• Proficiency in scripting languages such as Python, PowerShell, Go, or Bash.
• Strong knowledge of industry-standard frameworks (MITRE ATT&CK, ISO 27001, SOC 2, NIST CSF, PCI, SOX, GDPR).
• Proven ability to manage multiple risk and compliance projects.
• Strong written and verbal communication; effective collaborator with outstanding interpersonal skills.
• Excellent analytical and problem-solving skills supporting business objectives.
• Detail-oriented, organized, and able to balance precision with big-picture thinking.
• Quick learner who proactively drives personal and professional growth.
• Demonstrated initiative and ownership in problem-solving.
• Strong design and solution implementation skills for Zero Trust Architecture.
• Desire to solve response challenges with automation.
• Security+, CISSP, CISA, CISM, CRISC, GCIA, GCIH, GREM, or similar certifications preferred; equivalent experience accepted.

Perks & Benefits: 

• Medical, Term & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day 
• Work From Home Allowance 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-VA1

Location: 400 Smoketree Plaza, North Aurora, IL 60542

Schedule: (Tuesday - Saturday; 6am-3pm)

Compensation: $19.25/hr

Role Description:

This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Supply Chain ICQA. 

What you’ll do:

• Investigate inventory discrepancies reported by the Operations team. 
• Perform physical inventory cycle counts and reconcile inventory variances. 
• Communicate updates and relay important operational information about clients directly to ICQA Lead. 
• Resolve merchant facing requests around inventory related issues. 
• Comprehension of cycle counts and inventory control processes according to written SOP’s. 
• Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders. 
• Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. 
• Additional duties and responsibilities as necessary. 

What you'll bring to the table:

• Demonstrates the ability to quickly adapt to changing conditions and solve problems in a timely fashion. 
• Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances. 
• Possesses effective written and verbal communication skills; displays reading comprehension skills. 
• Displays the ability to multitask and handle multiple issues at the same time without stress. 
• Displays attention to details. 
• Ability to lift up to 50 lbs without any health limitations. 
• Able to stand and walk continuously during and up to an 8-10hr shift. 
• Able to bend, stoop, reach above, and push/pull frequently. 
• May be required to flex into other departments as needed. 

Perks and Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• 401K Match 
• Weekly paycheck with paid overtime eligibility  
• Pay Progression Program 
• Paid Time Off & Sick Time Off 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-DNI

Location: Remote in India

Hours: Monday-Friday, 8:00am CST- 5pm CST (7:30pm IST- 4:30am IST) 

Role Description:

As a Talent Partner you will be responsible for designing and delivering a world-class candidate experience, hiring manager experience, and interviewer experience. Your work will be centered on the full lifecycle recruitment and selection of exceptional, diverse talent within the organization for the US region. Primary partners for this role include Fulfillment management at our distribution centers, hub facilities, and partner locations. 

In this role you are going to have the opportunity to apply your proven consultative, analytical, communication, and creative problem-solving skills to collaborate with leaders to execute innovative talent attraction and acquisition strategies. This role reports to the Director, Talent Operations. 

What you’ll do:

• Attract and activate top-tier candidates who play a crucial role in building and shaping how we support small & mid-sized companies to be successful online. 
• Provide hands-on, full cycle recruiting support for critical, Fulfillment Management (Area Managers, Operations Managers etc.) and support positions. 
• Source, engage, and evaluate top-tier candidates via various methods (like LinkedIn Recruiter, Indeed and social media). 
• Conduct screening calls and video interviews to determine if the candidate meets the experience and capabilities requirements. 
• Track metrics to spot successes and opportunities for improvement in the hiring process. 
• Update reports, HRIS, ATS with appropriate information.  
• Collaborate with hiring managers regularly and help them make objective, data-informed hiring decisions. 
• Foster long-term relationships with candidates and provide an engaging and transparent candidate experience. 
• Coordinate interviews with teams; gather feedback and follow-up with candidates. 
• Extend job offers; negotiate compensation packages. 
• Actively be involved in creating brand awareness through various social media platforms and other recruitment marketing efforts.  
• Champion the building of diverse pipelines through strategic sourcing efforts. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• 2+ years of full cycle recruiting and/or sourcing experience with a passion for the candidate experience. 
• Experience using an Applicant Tracking system, Greenhouse preferred.
• A consistent track record of meeting and exceeding hiring goals. 
• Excellent verbal and written communication skills.
  
• Ability to work in the CST time zone. 

Perks & Benefits: 

• Medical, Term & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day 
• Work From Home Allowance 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

Location: Remote in India

Working hours: Central Time Zone (US) 

Role Description: 

The Sr. Merchant Success Manager (Sr. MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSS will manage a portfolio of Shipbob's medium-sized merchants. This role will build and manage solid partnerships by working in concert with our merchants to do the following:

• Be a strategic partner with the merchant
• Enable merchant to achieve success by helping them grow their business
• Serve as an escalation point for Merchants
• Work with Merchants and cross-collaboratively with the ShipBob team to deliver against success criteria.
• Build solid relationships through regular proactive health checks, phone, and email correspondence to ensure a positive business impact.
• Own the outcomes of partnership with Merchant, including risk management and demonstrating positive value against success criteria.

This role reports to Manager/Sr. Manager of the Merchant Success.

What you’ll do: 

• Understand merchant needs and goals. 
• Continually re-evaluate success criteria, needs, and goals of merchants. 
• Facilitate merchant growth and success. 
• Develop a dynamic action plan including deliverables by ShipBob and recommendations for merchants to drive success. 
• Drive merchant use of key ShipBob features. 
• Marry merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob’s offerings. 
• Actively monitor merchant health and take quick and action to course-correct. 
• Manage a book of approximately 30 merchants(International markets) or work in tandem with a Merchant Success Manager on a team. Size of books will vary based on merchant size, growth and complexity. 
• Nail Key Performance Indicators (KPIs): 
  • Revenue Retention: You will receive a target forecast goal for your book of business at the beginning of the quarter. Performance is based on revenue as a percentage to forecast at the end of the quarter. 
  • Logo Retention: Based on percentage of merchants retained in a quarter within the book of business that the Sr MSM manages. 
  • Churn: contribute to ShipBob’s company growth through high merchant retention. 
  • Upsell: usher in mutual success for Merchant and ShipBob through the adoption of new, key features and services. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Excellent written and verbal English communication skills, including the ability to express oneself with confidence. 
• Between 6-12 years of experience in Sales, Account Management, Customer Success or Merchant services in the technology/SaaS industry managing some of the high revenue enterprise clients. 
• Must have international client handling experience. Especially North American, EMEA or APAC markets. 
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. 
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums. 
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. 
• Good to have proficiency on: Excel, Outlook, SalesForce, PowerBi.

Perks & Benefits: 

• Medical, Term & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day
• Work From Home Allowance 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-DNI

Compensation: $20.25

Location: 400 Smoketree Plaza, North Aurora, IL 60542

Shift: 1st Shift: 6:15 AM - 3:15 PM

Role Description:

Our Associates work together as a team to deliver an incredible experience for our customers every day. Dedication and commitment to excellence will set you apart as a candidate and set you up for success within our fast-growing company. At ShipBob there is a huge opportunity for career growth as we are invested in each and every employee’s success in their career. This role reports to the Area Manager. The backup for this role is the Area Manager, Fulfillment Operations. 

What you’ll do:

As an associate you will be working within one of several teams:  

• Receiving: This team accepts our customers’ new inventory and owns the entire process of getting that inventory put away and accepted into our system. The responsibility of communicating the arrivals and any exceptions are received as well. 
• Picking: Spread across two different processes our picking team is responsible for delivering products to the next stage of the process quickly and accurately. An integral team in the warehouse, pickers and their peers keep the flow of customers products moving and keep the warehouse humming.  
• Packing: The final touches before a customer receives their products, the packing team is responsible for ensuring the quality of each and every shipment as well as packing the items correctly. The packing team works together with picking to guarantee that shipments are fulfilled perfectly and owns all responsibility around those shipments. 
• Other Duties as Required: We are a team which means you will be asked to help out in other areas out of your normal day to day responsibilities to ensure the operations are running efficiently. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   

What you’ll bring to the table:

• Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time. 
• Ability to lift up to 50 lbs without restriction. 
• Able to stand and walk continuously during and up to a 8-10 hr shift. 
• Able to bend, stoop, reach above, and push/pull frequently. 
• May be required to help out in other departments as needed. 
• You’re willing to get your hands dirty to get a task completed. 
• You have the ability to adapt to change quickly. 
• You are extremely detail oriented. 
• Ability to quickly understand new processes and identify operational opportunities. 
• You’re looking to get your foot in the door with a rapidly growing start-up company. 
• Previous warehouse experience is not required. 
• Must be 18 or older. 

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• 401K Match 
• Weekly paycheck with paid overtime eligibility  
• Pay Progression Program 
• Paid Time Off & Sick Time Off 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

#LI-DNI

Location: 11401 Harmon Rd, Fort Worth, TX

Shift: Day Shift M-F

Role Description:

The Area Manager of Merchant Operations serves as the primary on-site operational liaison for a specific merchant at ShipBob. This is an operationally focused leadership role responsible for driving executional excellence across B2B fulfillment, kitting operations, and value-added services (VAS). The role ensures service level adherence, maintains operational alignment between ShipBob, Merchant, and third-party partners, and fosters a high-performance environment onsite. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Fulfillment Operations. 

What you’ll do:

• Maintain consistent communication with the Merchant and Success teams through scheduled operational meetings, facility tours, and shared distribution group correspondence covering performance, exceptions, and risks. Route all operational correspondence through the Merchant ShipBob email distribution group to ensure full visibility across Merchant Success, B2B operations, and relevant departments. 
• Provide a high-level end-of-day summary covering B2B order status, kitting and VAS progress, inventory or lot hold status, open orders, orders past SLA, key operational risks or delays, and clear action plans for outstanding items. 
• Oversee operational quality incident investigations in coordination with ShipBob operations leadership; provide written reports including Root Cause Analysis, Corrective Actions, and Preventative Measures. 
• Coordinate across ShipBob departments to resolve operational constraints and engage directly with Merchant operational teams and external partners such as freight carriers as necessary to support operational execution. 
• Own operational metric reporting, including but not limited to VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, and merchant SLAs. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards. 
• Align weekly with the Merchant to understand kitting and production volume requirements; partner with operations leadership to develop execution plans addressing staffing, capacity, and operational constraints. Monitor production progress, provide regular updates to the Merchant, and track Days of Backlog. 
• Develop and document Merchant-specific Standard Operating Procedures (SOPs) where needed; audit existing operational processes to ensure SOPs and work instructions are being followed. 
• Ensure compliance with Merchant packing guides, order instructions, retail labeling requirements, and Merchant Warehouse Expectations documentation; audit documentation for accuracy including GTIN, GS1-128, ASIN, Amazon Transparency, and Prop 65 labels. 
• Monitor B2B fulfillment performance to ensure all purchase orders are picked, packed, and shipped within required SLAs; assist with order prioritization to meet retailer Must Arrive By Dates, escalate risks that may impact ship dates or retailer compliance, and ensure orders are marked as invoiced upon shipment within the correct accounting period. 
• Utilize ShipBob internal tools to determine the optimal shipment mode for each purchase order in accordance with retailer routing guides; update the “Ship Option” field in the ShipBob WMS dashboard for each purchase order. 
• Coordinate directly with carriers assigned to each purchase order to ensure pickups occur within the designated shipping window. Schedule pickup appointments in accordance with carrier-provided pickup dates and site availability. Proactively resolve missed pickups or carrier no-shows to secure timely rescheduling. 
• Oversee inventory LOT hold and release management in the WMS in coordination with the Merchant; upon release approval, remove holds, return LOTs to available inventory, and evaluate and prioritize any resulting order backlog. 
• Evaluate operational feasibility for special requests or operational projects; coordinate with the ShipBob account team to scope requirements and communicate project timelines, constraints, and execution plans to the Merchant. 
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Supervise daily workflows to ensure products are handled and stored correctly per defined safety and quality procedures. Maintain compliance with hygiene and contamination control standards and promote a culture of accountability. 
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 2+ years of experience in warehouse, fulfillment, or logistics operations management. 
• Experience serving as an operational liaison between fulfillment operations and merchant or client teams, with a demonstrated ability to manage cross-functional relationships. 
• Sound understanding of fulfillment metrics including UPH, OPH, SLA management, and VCPO. 
• Experience with B2B fulfillment operations, retailer compliance requirements, and routing guide adherence. 
• Proficiency with WMS platforms and operational reporting tools. 
• Excellent written and verbal communication skills; ability to clearly communicate operational status and incidents to merchant partners. 
• Solid organizational and coordination skills with the ability to manage multiple priorities across B2B fulfillment, kitting, and VAS operations simultaneously. 
• Excellent problem-solving skills and ability to make real-time operational decisions in a fast-paced, physically demanding environment. 
• Experience developing and implementing SOPs in a warehouse or fulfillment environment. 

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $70,000 - $75,000 for this role. The total compensation for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.  

#LI-JN1

Start Date: 5/11/2026

Location: Remote Monday and Friday. Onsite Tuesday, Wednesday, and Thursday at 120 N Racine Ave #100, Chicago, IL 60607. Ability to graduate to fully remote after 12-months if in good standing.

Role Description:

Are you a strategic thinker with a passion for uncovering opportunities and driving growth? Join our Mid-Market Sales team as a Business Development Representative and play a vital role in helping our largest merchants solve their logistical challenges with our full suite of services.

In this high-impact role, you'll be the first point of contact for mid-market prospects, building meaningful connections and fueling the sales pipeline. Your mission: craft thoughtful, targeted outreach to set high-quality meetings that turn into closed deals for our Mid-Market Account Executives.

ShipBob is proud to be named on the Chicago Tribune's list of Top Workplaces: https://www.chicagotribune.com/2024/11/15/top-workplaces-2024-chicago-winners/. 

What you’ll do:

• Drive Growth: Identify, research, and qualify new enterprise leads—adding 10+ high-potential prospects to your pipeline daily.
• Proactive Outreach: Execute a high-volume, multi-channel outreach strategy (cold calls, emails, and social selling) including 60+ dials, 6+ quality connections, and 20+ minutes of call time per day.
• Strategic Prospecting: Leverage platforms like LinkedIn, CRM tools, and industry databases to identify and target ideal customer profiles.
• Engage Decision-Makers: Connect with key stakeholders at target companies to understand their current operations and determine alignment with our solutions.
• Advocate & Advise: Use sound judgment to identify non-traditional opportunities that may fall outside the typical scope and make thoughtful recommendations to leadership.
• Collaborate for Success: Schedule qualified demos for Account Executives and help drive deals forward through strategic collaboration.
• Own the Metrics: Meet and exceed daily activity benchmarks and contribute consistently to monthly and annual revenue goals.
• Stay Ahead: Keep a pulse on industry trends, competitive movements, and evolving enterprise needs to inform outreach strategy and messaging.

What you’ll bring to the table:

• Minimum 1 year of demonstrated success in a sales environment required.
• Experience using ABM strategies. 
• Experience selling over the phone and smart calling various types of businesses or merchants. 
• Demonstrate a high degree of diligence and accountability. 
• Comfortable in a competitive environment, with evidence of personal ambition. 
• Relentless persistence in the face of daily rejection and delays from potential merchants. 
• An aptitude for research and understanding data. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)