We are seeking an experienced and insight-led CX Researcher to join a dedicated Customer Journey workstream supporting a high-profile automotive client. This role is focused on understanding and improving the end-to-end customer journey across key automotive experiences — from initial brand discovery and vehicle research through to purchase, ownership, servicing, retention, and loyalty interactions. 

Working closely with CX Strategists, UX Designers, Service Designers, Analysts, Content Strategists, Product teams, and client stakeholders, you will help uncover customer needs, pain points, behavioural patterns, and opportunity areas across both digital and broader connected customer experiences. You will play a critical role in ensuring customer insight directly informs journey design, prioritisation, service improvements, and strategic decision-making across the account. 

This is a highly collaborative role suited to someone who enjoys connecting customer behaviour, operational realities, and business objectives into actionable recommendations that improve experience quality and drive measurable outcomes. 

Key Responsibilities: 

1. Customer Journey Research & Insight Generation:

• Plan and conduct qualitative and quantitative customer research focused on understanding end-to-end automotive customer journeys across multiple touchpoints and channels.  

• Identify customer pain points, unmet needs, behavioural drivers, and moments of friction throughout the ownership and purchase lifecycle.  

• Conduct a range of research methodologies including customer interviews, contextual research, surveys, usability testing, diary studies, journey reviews, ethnographic research, and stakeholder workshops.  

• Synthesise complex research findings into clear, actionable insights that inform customer journey improvements and strategic recommendations.  

• Support journey-focused discovery initiatives across areas such as vehicle research, online and offline purchasing experiences, ownership journeys, servicing, aftersales, retention, and loyalty.  

• Help establish a deeper understanding of evolving customer expectations within the automotive landscape.  

1. Customer Journey Mapping & Experience Strategy:

• Create and maintain customer journey maps, service blueprints, personas, behavioural frameworks, and ecosystem maps that help visualise and communicate customer experiences.  

• Analyse interactions across digital and non-digital touchpoints to identify opportunities for greater consistency, efficiency, and customer satisfaction.  

• Support the definition of customer-centric strategies and recommendations aligned to business objectives and operational priorities.  

• Collaborate with UX, Service Design, Product, Marketing, and Operational teams to ensure customer insight is embedded throughout design and delivery processes.  

• Help prioritise journey improvements based on customer impact, feasibility, and commercial value.  

1. Data, Insight & Continuous Improvement:

• Collaborate with analytics and optimisation teams to combine behavioural data with qualitative customer insight.  

• Use customer feedback, analytics, VOC data, operational insight, and performance reporting to identify emerging trends and opportunities.  

• Support experience measurement frameworks and ongoing journey performance evaluation.  

• Contribute to continuous improvement initiatives by helping validate hypotheses, measure outcomes, and refine recommendations over time.  

• Advocate for evidence-based and customer-centred decision making across the wider programme.  

1. Collaboration & Stakeholder Engagement:

• Work collaboratively with CX Strategists, UX Designers, Service Designers, Analysts, Product Owners, Content Strategists, Developers, Program Managers, and client stakeholders.  

• Facilitate workshops, collaborative working sessions, and playback presentations with both internal teams and client stakeholders.  

• Present research findings and journey insights clearly and confidently to audiences ranging from delivery teams to senior leadership.  

• Help align cross-functional teams around customer needs, experience priorities, and strategic opportunity areas.  

• Contribute positively to team culture, ways of working, and the ongoing maturity of customer journey thinking across the account.  

What we want from you: 

• Strong experience in CX Research, UX Research, Service Design Research, Customer Insight, or related disciplines.  

• Proven experience researching and analysing end-to-end customer journeys across digital and service ecosystems.  

• Strong understanding of customer-centred design principles, behavioural insight, and journey mapping methodologies.  

• Experience conducting both qualitative and quantitative research using a variety of methodologies.  

• Ability to synthesise large volumes of research and operational information into clear, actionable recommendations.  

• Strong experience creating customer journey maps, service blueprints, personas, insight reports, and strategic frameworks.  

• Experience working across complex, enterprise, or multi-channel customer environments.  

• Strong stakeholder management, workshop facilitation, and presentation skills.  

• Ability to balance strategic thinking with hands-on delivery within fast-paced and evolving programmes.  

• Strong collaboration skills with the ability to work effectively across CX, UX, product, analytics, content, and operational teams.  

• Excellent communication and storytelling skills with the ability to make complex customer insight accessible and impactful.  

• Automotive, retail, mobility, travel, financial services, or other customer experience-led industry experience is advantageous but not essential.  

• A proactive, curious, and empathetic mindset with a passion for improving customer experiences through insight-led thinking.  

• A strong portfolio showcasing customer research approaches, journey mapping, and measurable experience improvements is essential. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

We are hiring a Senior Security Engineer to protect the people, infrastructure, and tooling that goes into building and hosting Mattermost. This is a hands-on, high-impact role at the intersection of enterprise security engineering, cloud information security, and AI-enabled threat response.

Why Join Mattermost

•   Fully remote, globally distributed team | no commute, genuine flexibility
•   Be a key voice in shaping and delivering security strategy
•   Competitive salary, equity, and benefits with meaningful work attached

The Role

As a Senior Security Engineer, you will lead the design and implementation of security tooling, harden our cloud and IT infrastructure, and serve as a key responder to incidents. You will work across a globally distributed team and partner closely with Engineering to manage AI-enabled risk.

Key Responsibilities

• Lead security and IT projects to enhance the security posture of infrastructure and the company
• Detect, investigate, and remediate security incidents using SIEM, EDR, and SOAR tooling (e.g. CrowdStrike, SentinelOne)
• Conduct threat hunting across cloud and endpoint environments using a Zero Trust framework
• Administer company-wide IAM and security monitoring infrastructure
• Contribute to security policies, incident response, forensics, and endpoint management programmes
• Partner with Engineering to assess and mitigate risks from AI-enabled tools and workflows
• Explore and implement AI/automation in detection, analysis, and response pipelines
• Engage closely with North American and international staff across time zones

Required Background & Skills

•   Bachelor’s degree in Computer Science or a related field, or significant professional security experience
•   3+ years of hands-on experience in security engineering and incident response
•   Experience with SIEM platforms and security monitoring systems
•   Experience with EDR tools such as CrowdStrike or SentinelOne
•   Knowledge of SOAR platforms and automation of security workflows
•   Familiarity with Zero Trust architecture principles and threat hunting methodologies
•   Experience with cloud security controls across AWS, GCP, and/or Azure
•   Strong knowledge of Linux systems and Kubernetes/Docker environments
•   Experience with IAM solutions and infrastructure automation
•   Practical experience evaluating security implications of AI systems and AI-assisted workflows
•   Experience managing security of Microsoft 365 and Google Workspace tenants
•   Excellent written and verbal communication skills

Preferred Background & Skills

• Experience with certification processes: SOC2, ISO 27001, FedRAMP, or Cyber Essentials Plus 
• Certifications: OSCP, GCIH, GCFA, or equivalent penetration testing / incident response credentials
• Experience in Go or Python
• Background in open-source communities
• Endpoint security management experience in a fully remote organisation

Export Control & Eligibility

This role may involve access to information subject to U.S. export control regulations (EAR/ITAR). Applicants should be aware that eligibility requirements may apply. We encourage candidates with questions about this to reach out. Many Spain-based security professionals with defence backgrounds will qualify. We are happy to discuss your specific situation.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost is the secure collaboration platform trusted by Global organizations. Our platform runs on-premises, cloud, and in air-gapped environments, enabling mission-critical workflows from the tactical edge to the enterprise HQ, where data sovereignty and operational security are non-negotiable.

We are hiring a Senior Security Engineer to protect the people, infrastructure, and tooling that goes into building and hosting Mattermost. This is a hands-on, high-impact role at the intersection of enterprise security engineering, cloud information security, and AI-enabled threat response.

Why Join Mattermost

•   Fully remote, globally distributed team | no commute, genuine flexibility
•   Be a key voice in shaping and delivering security strategy
•   Competitive salary, equity, and benefits with meaningful work attached

The Role

As a Senior Security Engineer, you will lead the design and implementation of security tooling, harden our cloud and IT infrastructure, and serve as a key responder to incidents. You will work across a globally distributed team and partner closely with Engineering to manage AI-enabled risk.

Key Responsibilities

• Lead security and IT projects to enhance the security posture of infrastructure and the company
• Detect, investigate, and remediate security incidents using SIEM, EDR, and SOAR tooling (e.g. CrowdStrike, SentinelOne)
• Conduct threat hunting across cloud and endpoint environments using a Zero Trust framework
• Administer company-wide IAM and security monitoring infrastructure
• Contribute to security policies, incident response, forensics, and endpoint management programmes
• Partner with Engineering to assess and mitigate risks from AI-enabled tools and workflows
• Explore and implement AI/automation in detection, analysis, and response pipelines
• Engage closely with North American and international staff across time zones

Required Background & Skills

•   Bachelor’s degree in Computer Science or a related field, or significant professional security experience
•   3+ years of hands-on experience in security engineering and incident response
•   Experience with SIEM platforms and security monitoring systems
•   Experience with EDR tools such as CrowdStrike or SentinelOne
•   Knowledge of SOAR platforms and automation of security workflows
•   Familiarity with Zero Trust architecture principles and threat hunting methodologies
•   Experience with cloud security controls across AWS, GCP, and/or Azure
•   Strong knowledge of Linux systems and Kubernetes/Docker environments
•   Experience with IAM solutions and infrastructure automation
•   Practical experience evaluating security implications of AI systems and AI-assisted workflows
•   Experience managing security of Microsoft 365 and Google Workspace tenants
•   Excellent written and verbal communication skills

Preferred Background & Skills

• Experience with certification processes: SOC2, ISO 27001, FedRAMP, or Cyber Essentials Plus 
• Certifications: OSCP, GCIH, GCFA, or equivalent penetration testing / incident response credentials
• Experience in Go or Python
• Background in open-source communities
• Endpoint security management experience in a fully remote organisation

Export Control & Eligibility

This role may involve access to information subject to U.S. export control regulations (EAR/ITAR). Applicants should be aware that eligibility requirements may apply. We encourage candidates with questions about this to reach out. Many UK-based security professionals with defence backgrounds will qualify. We are happy to discuss your specific situation.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Vendor management experience
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

• In-depth Knowledge of SMS & MMS
• Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience in Vendor Management
• Commercial Negotiation
• Contract Management
• Billing Management
• New Account Creation
• Customer Pre-Sales Engagement
• Customer Post-Sales Engagement
• Customer Onboarding
• CTIA & CWTA compliance
• TCPA Compliance
• Delivering Product Training Sessions

#LI-HO1

What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Vendor management experience
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

• In-depth Knowledge of SMS & MMS
• Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience in Vendor Management
• Commercial Negotiation
• Contract Management
• Billing Management
• New Account Creation
• Customer Pre-Sales Engagement
• Customer Post-Sales Engagement
• Customer Onboarding
• CTIA & CWTA compliance
• TCPA Compliance
• Delivering Product Training Sessions

#LI-HO1

We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing—from how we plan and create, to how we execute, personalize, and scale.

As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams.

This role goes beyond managing technology—it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization.

The role reports directly to the Senior Director of Growth Marketing & Innovation.

What you’ll be doing

AI Strategy & Marketing Transformation

• Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows.
• Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale.
• Drive the transition from tool-based execution to AI-enabled operating models across marketing functions.

AI Product Thinking & Roadmap Ownership

• Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows.
• Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability.
• Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing.

Agentic AI & Workflow Automation

• Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization.
• Ensure solutions are embedded into real workflows—not standalone tools.
• Continuously identify and scale automation opportunities across the organization.

Cross-Functional Leadership

• Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions.
• Ensure alignment between marketing needs, technical capabilities, and long-term system architecture.
• Influence without direct authority, driving execution through strong cross-functional collaboration.

AI Adoption & Enablement

• Own the global adoption of AI solutions across Marketing.
• Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage.
• Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities.
• Drive cultural change toward AI-first ways of working.

Governance, Quality & Compliance

• Ensure AI solutions meet standards for quality, consistency, and brand alignment.
• Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements.
• Define guardrails, escalation paths, and approval processes for AI-driven workflows.

Vendor & Ecosystem Strategy

• Evaluate and manage external AI tools, platforms, and partners.
• Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity.
• Maximize value from vendors through structured evaluation and performance management.

Our humble expectations

• 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments.
• Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions.
• Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands-on in system configuration or engineering
• Hands-on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows.
• Experience working cross-functionally with Product, Engineering, Data, and Analytics teams.
• Proven ability to operate in ambiguous environments and build structure where none exists.
• Strong stakeholder management and communication skills, with the ability to influence senior leaders.
• Experience building or leading small, high-impact teams.
• Passion for AI innovation and its application to real-world operational challenges.

Nice to have:

• Experience with marketing platforms (CRM, automation, ad tech)
• Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems
• Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) 
• Basic data fluency (e.g., SQL or analytics tools)

What we offer

This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won’t just be managing existing software; you’ll be the strategic architect responsible for moving us away from manual, "copy-paste" work toward a smart, automated system powered by AI and real-time data.

You will have the mandate to bridge the gap between Marketing, Product, and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it’s building a marketing engine to win back millions of users or launching ML-powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible.

If you want a high-ownership role where you can solve real structural problems and lead a team of technical experts in a fast-paced, global environment, this is it.

Next steps

Our hiring process prioritizes quality over speed to ensure we find the right long-term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take-home case study presentation, concluding with a final value-fit conversation.

About the Team

SevenRooms is a hospitality technology platform that powers restaurant operations and marketing, and was recently acquired by DoorDash! The SevenRooms product enables operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business.

The Sales Enablement team, under the In-Store Strategy & Operations organization, enables the productivity of our sales and go-to-market organizations through alignment with capital OKRs and a 360-degree enablement strategy that encompasses activation across process, product, skill, GTM strategy and tooling. Through partnerships with Sales, Customer Success, Product, Marketing, and Operations, we design and deliver critical enablement programs that activate the business to drive sales performance and contribute to DoorDash’s overall success.

About the Role

As a Specialist, you will support ongoing regional field enablement efforts for our In-Store line of business. Your role will focus on delivering our customer facing teams the training they need to drive performance and consistency across the customer journey.

Embedded in your region, you will act as a bridge between our central strategy organization and teams on the ground, partnering closely with senior enablement managers and Pre/Post sales leaders.  You will deliver engaging training on our product, market positioning, value proposition, and internal processes, creating feedback loops to ensure continuous improvement. 

This role wears a lot of hats, executing new hire training programs, reinforcing product knowledge, reviewing customer calls to identify coaching opportunities, and facilitating workshops to drive adoption of best practices across the team.

Your primary focus is enabling frontline teams to be more effective — improving ramp speed, increasing win rates, boosting customer retention metrics, and driving expansion and upsell performance.

You are excited about this opportunity because...

• You enjoy supporting sales and post-sales teams by improving the way they work — helping them operate more efficiently, confidently, and consistently.
• You are energized by enabling In-Store sellers and Customer Success teams with the right messaging, training, and best practices to drive stronger performance.
• You’re passionate about training and can deliver engaging live instruction with confidence and clarity to maximize impact.
• You take pride in reinforcing high standards of execution, and are excited to gather feedback from frontline teams, identify friction points, and turn insights into action.
• You want to contribute to a culture of performance excellence by ensuring the In-Store team is aligned, prepared, and equipped to win.
• You enjoy supporting continuous learning and skill development that improves ramp speed, win rates, and long-term revenue growth.

Qualifications:

• 1–3+ years of experience in enablement, sales, customer success, or a related go-to-market support function.
• Experience working with sales systems such as Salesforce, Gainsight, Gong, Outreach, or related tools preferred.
• Ability to translate playbooks and processes, into engaging and impactful learning experiences.
• Experience supporting sales or post-sales teams, ideally in a fast-paced environment.
• Strong project coordination skills with the ability to work independently and handle multiple workstreams simultaneously.
• Excellent written and verbal presentation skills, especially in explaining systems, processes, or technical concepts.
• Comfort working cross-functionally with Sales, Product, Sales Ops, and RevOps teams.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Job Summary

The Director of Global Benefits is a strategic leader responsible for designing, managing, and evolving the organization’s global benefits strategy across all countries of operation. This role ensures that benefit programs are competitive, compliant, cost‑effective, culturally relevant, and aligned with the company’s total rewards philosophy. The Director partners closely with regional HR teams, Finance, Legal, and executive leadership to drive global harmonization, optimize vendor relationships, and support employee wellbeing worldwide.

Main Duties and Responsibilities

Global Strategy & Program Leadership

• Develop and execute a comprehensive global benefits strategy that supports business goals, talent attraction, retention, and employee wellbeing.
• Design and manage benefit programs across markets (health, retirement, insurance, time‑off, wellness, and ancillary benefits).
• Lead global benefit harmonization efforts while ensuring local cultural and regulatory relevance.
• Serve as the primary internal advisor on global benefits trends, risks, and opportunities.

Governance, Compliance & Risk Management

• Ensure all plans comply with local regulations, labor laws, and statutory requirements in each country.
• Partner with Legal and external counsel to manage compliance audits, filings, and plan documentation.
• Evaluate governance structures for benefit plans, including retirement plan fiduciary duties.

Vendor & Financial Management

• Oversee global vendors, brokers, and insurance providers; lead RFPs and contract negotiations to drive quality and cost efficiency.
• Develop and manage benefits budgets and multi‑year financial projections.
• Analyse and monitor plan performance, utilization, costs, and population health trends. Miscellaneous
• Other projects and duties as requested by management.

Education and Experience

• 18+ years of progressive experience in global benefits management.
• Bachelor’s degree required; advanced degree preferred.
• Certifications such as CEBS, GPHR, CCP.

Knowledge, Skills, and Competencies

• Expertise across global health, retirement, insurance, wellbeing, and leave programs.
• Knowledge of regulatory frameworks across the U.S., EMEA, APAC, LATAM.
• Experience managing global vendors and large‑scale negotiations.
• Strong analytical and communication skills with senior‑level influence.
• Experience with M&A or international expansion.
• History of implementing innovative wellbeing or harmonization initiatives
• Leadership experience with high‑performing teams.

Precision for Medicine is the first global precision medicine clinical research services organization, purpose-built to improve the clinical research and development process for new therapeutics. Our novel approach integrates clinical operations excellence, with laboratory expertise, and advanced data sciences to inform every step. We apply our expertise to trials at all stages—from early development through approval—with embedded experience in oncology and rare disease.

#LI-Remote

Job Title: Arrears Executive  
Working Pattern: 36.25 hours per week with contractual hours stated as Monday to Saturday between 8am to 7pm (with a 45-minute lunch break). Saturday shifts take place on the last Saturday of each month, from 9:00 AM to 12:00 PM, and are worked remotely from home. Working rota to be shared by Line Manager.  
Salary: up to £29,000 and up to 20% bonus and benefits 
Location: Chester-le-Street (Drum Industrial Estate) hybrid working after probation. 

💚 Shaping the future of sustainable digital banking 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 

This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).    

Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.    

  
Your Impact: Building a sustainable tomorrow  

As an Arrears Executive at Tandem your focus will be on: 

• Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.  

• Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. 

• Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).  

• Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.  

• Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.  

• Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.  

• Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.   

• Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.  

• Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.   

• Knowledge and practical application of late arrears and litigation practices.  

• Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.  

• Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.  

• Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.  

• Keep up to date with all Company/regulatory changes particularly those which affect own business area.  

• Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.  

• Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.    

We’d love to hear from you if you have: 

• Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.  

• Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.  

• Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.  

• Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.  

• A working knowledge of customer services and arrears management in a regulated, lending environment. 

 
Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:  

• 25 days annual leave plus 8 days Bank Holiday   

• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 

• Buy or sell up to 5 days holiday a year 

• Healthcare cash plan through Westfield Health  

• Life Assurance at 3 x salary 

• Electric Vehicle salary sacrifice scheme    

• Cycle to Work salary sacrifice scheme and a free helmet   

• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 

• Smart Tech scheme (buy goods with 0% interest) 

• 10% discount on solar panels 

• Tandem Hub for treats, cash back and discounts on UK retailers    

• 2 days per year paid volunteering    

• Free cereal, snacks and drinks in all offices 

• Quarterly team social budgets 

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  

• Raise £200 per annum for charity > Tandem provide PR and marketing support  

• Have renewable energy at home > receive an additional 1 day annual leave  

• Drive an electric car > receive £500 towards a home charger 

 
Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 

 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Arrears Executive – Part Time
Working Pattern: 21.75 hours per week - across Monday, Thursday and Friday
Salary: £29,000 pro rata (£17,400) and up to 20% bonus and benefits
Location: Chester-le-Street (Drum Industrial Estate) hybrid working after probation.

💚 Shaping the future of sustainable digital banking 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 

This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).    

Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.    

  
Your Impact: Building a sustainable tomorrow  

As an Arrears Executive at Tandem your focus will be on: 

• Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.  

• Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. 

• Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).  

• Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.  

• Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.  

• Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.  

• Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.   

• Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.  

• Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.   

• Knowledge and practical application of late arrears and litigation practices.  

• Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.  

• Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.  

• Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.  

• Keep up to date with all Company/regulatory changes particularly those which affect own business area.  

• Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.  

• Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.    

We’d love to hear from you if you have: 

• Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.  

• Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.  

• Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.  

• Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.  

• A working knowledge of customer services and arrears management in a regulated, lending environment. 

 
Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:  

• 25 days annual leave plus 8 days Bank Holiday   

• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 

• Buy or sell up to 5 days holiday a year 

• Healthcare cash plan through Westfield Health  

• Life Assurance at 3 x salary 

• Electric Vehicle salary sacrifice scheme    

• Cycle to Work salary sacrifice scheme and a free helmet   

• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 

• Smart Tech scheme (buy goods with 0% interest) 

• 10% discount on solar panels 

• Tandem Hub for treats, cash back and discounts on UK retailers    

• 2 days per year paid volunteering    

• Free cereal, snacks and drinks in all offices 

• Quarterly team social budgets 

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  

• Raise £200 per annum for charity > Tandem provide PR and marketing support  

• Have renewable energy at home > receive an additional 1 day annual leave  

• Drive an electric car > receive £500 towards a home charger 

 
Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 

 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Arrears Executive  
Working Pattern: 36.25 hours per week with contractual hours stated as Monday to Saturday between 8am to 7pm (with a 45-minute lunch break). Saturday shifts take place on the last Saturday of each month, from 9:00 AM to 12:00 PM, and are worked remotely from home. Working rota to be shared by Line Manager.  
Salary: up to £29,000 and up to 20% bonus and benefits 
Location: Cardiff - hybrid working after probation. 

💚 Shaping the future of sustainable digital banking 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 

This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).    

Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.    

  
Your Impact: Building a sustainable tomorrow  

As an Arrears Executive at Tandem your focus will be on: 

• Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.  

• Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. 

• Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).  

• Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.  

• Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.  

• Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.  

• Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.   

• Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.  

• Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.   

• Knowledge and practical application of late arrears and litigation practices.  

• Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.  

• Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.  

• Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.  

• Keep up to date with all Company/regulatory changes particularly those which affect own business area.  

• Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.  

• Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.    

We’d love to hear from you if you have: 

• Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.  

• Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.  

• Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.  

• Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.  

• A working knowledge of customer services and arrears management in a regulated, lending environment. 

 
Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:  

• 25 days annual leave plus 8 days Bank Holiday   

• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 

• Buy or sell up to 5 days holiday a year 

• Healthcare cash plan through Westfield Health  

• Life Assurance at 3 x salary 

• Electric Vehicle salary sacrifice scheme    

• Cycle to Work salary sacrifice scheme and a free helmet   

• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 

• Smart Tech scheme (buy goods with 0% interest) 

• 10% discount on solar panels 

• Tandem Hub for treats, cash back and discounts on UK retailers    

• 2 days per year paid volunteering    

• Free cereal, snacks and drinks in all offices 

• Quarterly team social budgets 

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  

• Raise £200 per annum for charity > Tandem provide PR and marketing support  

• Have renewable energy at home > receive an additional 1 day annual leave  

• Drive an electric car > receive £500 towards a home charger 

 
Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 

 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

Job Title: Arrears Executive – Part Time
Working Pattern: 21.75 hours per week - across Monday, Thursday and Friday
Salary: £29,000 pro rata (£17,400) and up to 20% bonus and benefits
Location: Cardiff - hybrid working after probation.

💚 Shaping the future of sustainable digital banking 

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.  

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.  

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.  

Tandem is growing fast and helping to shape the future of sustainable banking. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 

This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).    

Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.    

  
Your Impact: Building a sustainable tomorrow  

As an Arrears Executive at Tandem your focus will be on: 

• Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.  

• Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. 

• Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).  

• Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.  

• Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.  

• Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.  

• Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.   

• Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.  

• Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.   

• Knowledge and practical application of late arrears and litigation practices.  

• Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.  

• Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.  

• Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.  

• Keep up to date with all Company/regulatory changes particularly those which affect own business area.  

• Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.  

• Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.    

We’d love to hear from you if you have: 

• Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.  

• Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.  

• Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.  

• Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.  

• A working knowledge of customer services and arrears management in a regulated, lending environment. 

 
Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:  

• 25 days annual leave plus 8 days Bank Holiday   

• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 

• Buy or sell up to 5 days holiday a year 

• Healthcare cash plan through Westfield Health  

• Life Assurance at 3 x salary 

• Electric Vehicle salary sacrifice scheme    

• Cycle to Work salary sacrifice scheme and a free helmet   

• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 

• Smart Tech scheme (buy goods with 0% interest) 

• 10% discount on solar panels 

• Tandem Hub for treats, cash back and discounts on UK retailers    

• 2 days per year paid volunteering    

• Free cereal, snacks and drinks in all offices 

• Quarterly team social budgets 

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  

• Raise £200 per annum for charity > Tandem provide PR and marketing support  

• Have renewable energy at home > receive an additional 1 day annual leave  

• Drive an electric car > receive £500 towards a home charger 

 
Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role. 

 
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. 

The Role

We are seeking a strategic and consultative Account Executive to lead our Enterprise Financial Services Institutions (FSI) patch in the UK, stepping into a high-visibility territory. This is a premier opportunity to drive new business growth across some of the world’s most sophisticated banking and insurance entities. The UK FSI sector is at a critical juncture, navigating the shift from legacy infrastructure to modern, data-driven cloud architectures while maintaining rigorous security and compliance standards. Your role is to evolve these relationships from transactional hardware deals into value-led, transformational partnerships. You will leverage Pure’s industry-leading technology to help financial leaders solve complex challenges around data sovereignty, OpEx reduction, and AI-readiness, ensuring our solutions are deeply embedded in their long-term business value chain.

What you’ll do

• Drive business growth by strategically leading complex enterprise sales cycles within the FSI sector, managing multi-regional stakeholders and consistently exceeding revenue goals.
• Serve as a subject matter expert for financial services; set strategic standards for consultative selling that uncover specific FSI business needs and co-create bespoke solutions.
• Establish and sustain executive sponsorship by building trusted relationships with C-suite leaders (CIOs, CTOs, and CFOs) within major financial institutions.
• Develop and lead strategic account management and expansion strategies—including new logo acquisition and cross-sell/upsell motions—for high-potential financial accounts.
• Define and uphold standards for operational excellence, proactively leading collaboration across internal teams and key external partners, including Global System Integrators (GSIs) and specialist FSI consultants.
• We are primarily an in-office environment and therefore, you will be expected to work from the Staines or London office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

What You’ll Bring

• Extensive success in senior technology sales specifically within FSI enterprise accounts, with a proven track record of high performance in the UK financial market.
• Mastery of strategic account management, evidenced by the execution of multi-year strategies that deliver measurable transformation and client outcomes.
• Deep understanding of the storage industry, cloud computing, and modern data centre architecture, particularly as they apply to the regulatory and operational demands of financial services.
• Proven ability to acquire new enterprise logos and drive large-scale expansion by structuring complex deals within the broader partner ecosystem.
• Ability to lead with market-shaping insights and build compelling business cases (ROI, TCO) that secure C-level buy-in.
• A strategic mindset with the autonomy to drive new technology adoption through effective personal sales methodologies.
• High level of intrinsic drive and emotional intelligence, with a commitment to accountability and a desire to mentor others.
• Business proficiency in English.

 ^#LI-ONSITE

Staff Product Security Engineer

Position Overview

We are seeking a SoC Validation Engineer.

The Silicon Team in Edinburgh is a small, highly focused group responsible for developing high‑value silicon that is core to AST’s mission of “Connecting the unconnected”—delivering the world’s first space‑based mobile broadband network.

The team works collaboratively to define and build next‑generation silicon, exploring advanced silicon technologies to continuously improve performance, capability, and efficiency. This is a hands‑on environment where silicon decisions directly impact AST’s ability to deliver a global communications network from space.

In this role, the Validation Engineer will be responsible for defining, executing, and reporting on the validation of complex integrated circuit devices, working closely with System Definition, IC Design, and Software teams. This role spans pre‑silicon validation using FPGA prototypes through to post‑silicon bring‑up and system‑level validation, ensuring devices meet performance, functionality, and system integration requirements.

Key Responsibilities:

• Work closely with System Definition and IC Design teams to ensure devices are specified with optimal ball placement and external component selection to meet PCB technology and overall system requirements.
• Define and specify laboratory equipment and infrastructure required to effectively test and validate devices.
• Perform validation bring‑up using FPGA prototypes prior to IC manufacture.
• Define comprehensive validation test plans to validate IC performance either standalone or within a wider system, covering hardware, software, and RF aspects.
• Execute manual bring‑up and planned validation test activities, including fault isolation and debug.
• Define, develop, and implement regression and automation procedures to improve validation efficiency and coverage.
• Produce clear and concise validation reports for technical review and sign‑off.
• Support board‑level bring‑up and debug activities in collaboration with hardware and software teams.

Qualifications

Education:

BEng in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline.

Experience:

• Minimum of 4+ years of relevant industry experience.
• Hands‑on experience using laboratory equipment including spectrum analyzers, oscilloscopes, signal generators, network analyzers, and similar instrumentation.
• Practical experience with scripting or programming languages such as Python, Perl, C, or C++.
• Strong verbal communication and technical documentation skills.
• Experience working effectively across multidisciplinary teams.

Preferred Qualifications:

• Experience with DSP, wireless communication systems, and SerDes technologies.
• Experience validating complex System‑on‑Chip (SoC) designs involving embedded software.
• Background knowledge of RF fundamentals, antennas, and communication theory.

Soft Skills:

• Strong verbal communication skills.
• Strong technical documentation skills.
• Ability to work effectively across multidisciplinary teams.
• Ability to collaborate closely with System Definition, IC Design, Software, hardware, and validation teams.

Technology Stack:

• Laboratory validation equipment (spectrum analyzers, oscilloscopes, signal generators, network analyzers).
• FPGA prototypes for pre‑silicon validation.
• Python, Perl, C, C++.

Physical Requirements

• Ability to work in a standard office and laboratory environment and use a computer for extended periods.
• Occasional travel may be required to visit suppliers, partners, or other AST SpaceMobile design centres.

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands. 

About the role

We’re looking for a strategic finance leader to join Reddit’s International Strategic Finance team, acting as a core partner to International Sales leadership across LCS, Mid-Market, SMB, and Channel Partnerships to drive growth, planning, and execution.

This is not a FP&A or reporting role. 

You will sit at the center of how our international business scales, owning key parts of the P&L, shaping investment decisions, and bringing clarity in a fast growing, high ambiguity environment. You’ll be expected to move beyond analysis and into decision making and influence: not just explaining what happened, but helping determine what we should do next.

You will operate as the second International Strategic Finance hire, helping build systems and discipline to scale the business globally while acting as a key voice in driving profitable growth.

What you’ll do

• Act as a financial steward for the business, ensuring profitability is embedded in all decisions while supporting continued growth
• Evaluate trade offs across revenue, cost, and investment with a focus on long term value
• Work with stakeholders to ensure growth initiatives are both scalable and economically sound
• Partner directly with International Sales leadership to:
• Diagnose performance drivers
• Influence investment and resource allocation decisions
• Lead forecasting for key segments, ensuring clear linkage between pipeline, productivity, and revenue
• Build and institutionalize P&L performance management, including KPI review cadences
• Translate complex data into clear recommendations for senior stakeholders
• Partner cross functionally across Finance, RevOps, Product, Marketing, and Accounting
• Some travel may be required (US / Amsterdam) as the team and business continue to scale.

About you

• 5–8+ years of experience in:
• Strategic Finance / FP&A (preferably SaaS or tech)
• Investment banking (TMT preferred)
• Private equity or growth equity, ideally with exposure to portfolio companies or operating environments
• Consulting or deals with exposure to operating businesses
• P&L fluent with a clear focus on driving profitable growth:
• You understand how businesses make money and evaluate trade-offs across growth, cost, and investment
• You act as the voice of financial discipline in the room
• Analysis is second nature:
• You move quickly from data to insight
• You anticipate key questions and shape analysis to drive decisions
• You use data to challenge thinking and improve outcomes
• Comfortable operating in ambiguity; you structure problems and move forward without perfect inputs
• Strong modeling skills (Excel/Sheets) and SQL familiarity
• Strong communicator with a high ownership mindset

How you work

• You don’t want to report on the business, you want to shape it 
• You naturally think in “ what should we do” instead of “what happened” 
• You challenge stakeholders and ensure alignment on the right decisions
• You operate with intensity, curiosity, and a bias toward action

Why this role is exciting

• True operator and builder 
• You’ll be the second international Strategic Finance hire
• International is one of Reddit’s fastest growing, highest priority focus areas.
• Your work will directly influence how the business scales and where we invest
• You’ll touch forecasting, strategy, operations, and performance and see your work show up in real outcomes.

Benefits UK:

• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Group Personal Pension Scheme with Employer match
• Private Medical and Dental Scheme
• Income Replacement Programs
• Bike to Work scheme
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

Job Title: Director of Product Management 

Location: Remote 

Company: PlayStation Studios 

As the Director of Product Management, you will work as part of the central Live Services team, reporting to the Head of Product Management for Live Service games at PlayStation Studios. Your primary responsibility is to work as a subject matter expert, leading a small central team collaborating with European game studios and other partners (analytics, marketing, etc.) to help build, launch, and manage successful live service games, while helping studios to build out top-notch embedded capabilities. 

Responsibilities

• Work across multiple live and upcoming titles from PlayStation Studios, partnering closely with game studios and other partners to build capabilities and successfully launch and manage live service titles. 
• Engage with game teams on everything from high-level product and commercial strategy to evaluating design specs and mockups, with a focus on product prioritization and roadmaps. 
• Identify opportunities for product performance growth for various titles, influence key stakeholders, and drive initiatives to a successful outcome through strong relationships. 
• Develop and share best practices to help game studios stand up and evolve their processes and capabilities. 
• Define product strategy frameworks and standards for live service titles, tailoring approaches to the needs of individual games and studios. 
• Define and evolve core KPIs in partnership with other publishing resources (analytics, research, marketing, etc), ensuring consistent measurement and actionable insights across titles. 
• Establish and evolve live service operating rhythms (goal setting, performance reviews, experimentation, roadmap planning, decision trees) across titles. 
• Partner with finance and forecasting teams to refine revenue models, ensuring assumptions align with product strategy and core KPIs. 
• Manage, develop, and grow a small team of product management and live service design talent, leading and inspiring a highly skilled team. 
• Connect development teams across PlayStation studios to the latest competitive research, analyze industry trends, and define best practices. 
• Function as a conduit between multiple studios to foster knowledge sharing and deeper collaboration. 
• Help define the processes and methodologies used centrally to level up our product management craft and improve the way we build and operate live service games. 

Qualifications & Skills

• Strong experience in product management and/or live service design focused on feature development and live operations. 
• Proven track record working in complex, matrixed development/publishing organizations to deliver outsized results on successful live games. 
• Seasoned people leader with an ability to manage, lead and inspire a highly skilled team. 
• Demonstrated track record of success driving initiatives that positively impact core KPIs. 
• Expert data fluency and track record of partnering with analytics, research, and insights groups. 
• Experience with game economy and/or monetization modeling and experience with analytical tools (e.g. Looker, Tableau, etc.). 
• Diverse development experience spanning different types of games, genres, and business models (F2P, paid, cosmetic economy, etc.). 
• Expert ability to connect creative vision, analytics, and business goals – turning data into actionable product and design decisions. 
• Deep understanding of industry trends and the competitive landscape, including player motivations and audience segments across genres. 
• Ability to understand, conceptualize, and improve the design of game systems, features, and mechanics, providing recommendations to shape the direction of the product. 
• Experience working across products at different development stages (incubation, live operations, etc.). 
• Strong business and financial acumen, with experience driving revenue forecasting and KPI frameworks for live service products. 
• Experience working with publishing partners (marketing, release management, store, etc.). 
• Experience partnering with leadership/executives at a studio and publishing level. 

Experienced Deep Learning Engineer for Game Technology

We are looking for a machine learning engineer with a solid understanding of low-level systems programming. If you are as comfortable in the memory view of your debugger as you are with training networks to solve problems, we would love to hear from you.

This role could suit an experienced embedded/games industry programmer with a passion for Machine Learning, or an accomplished Machine Learning/Vision programmer with a good understanding of computer architecture and performance.

About the Advanced Technology Group

The Advanced Technology Group (ATG) is a part of Foundational Systems and Experiences Engineering (FSEE) within the Platform Business Group. Established over 20 years ago as part of PlayStation’s first party game development studios, ATG's focus has always been to help game developers to get the most out of PlayStation hardware, and this is still true today. The majority of the group holds responsibility for a large part of the GPU software stack used by all PlayStation games, which allows us to collaborate with engineering teams worldwide, from third party game developers to hardware vendors, to deliver key platform technologies.

You will be part of a small creative team within ATG, tackling problems centred around computer vision and machine learning. Examples of projects include a novel facial performance capture system used to produce assets for AAA games, and building a general purpose solution for on-console inference.

The Role

You will be expected to develop innovative ML solutions for deployment in games and in the development pipeline. This also involves making technology choices, prototype solutions and bringing them to production.

Some of these systems are expected to run on millions of PlayStations in people’s homes, making high run-time performance crucial. You should stay up to date with the competition and the industry’s latest advances and academic developments. The role also involves close collaboration with our other teams in Europe, the U.S and Japan, as well as technical communication of the ideas and solutions developed.

The Essential Requirements

• Experience with modern Deep Learning and Pytorch: You will be expected to make decisions about data and architectures, to implement pipelines for training and validation and to develop and deploy models in production.

• Experience with production-facing software development and strong debugging skills. This also requires demonstrating applied engineering skills through a shipped ML network or personal project.

• Understanding of 3D maths/geometry: Including multiple-view geometry and 3D mesh representations.

Nice-to-have

• Experience with Graphics and/or Game Engines

• Experience with Computer Vision

Benefits

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

POS-29684 

Location: Ireland or UK - Remote, Flex, or Office

Join HubSpot’s Design Team

The Flywheel Product Line is an org focused on helping HubSpot grow faster by using AI to dramatically improve how we serve customers and how our GTM teams work. We're doing this across three core areas:

• First, we’re building an AI concierge that supports customers throughout their lifecycle - solving support issues, identifying their goals, unlocking underused features, and helping them get more value from HubSpot. This AI agent qualifies their needs, guides them toward more advanced capabilities, answers support queries, and recommends upgrades - all autonomously, and across multiple formats: chat, voice, real-time AI-generated video and more. It’s a huge design challenge, cutting across use cases, modalities, and interfaces, and it’s something very few companies have even come close to doing well.
• Second, we’re extending our core product with AI-first tools that radically improve how HubSpot’s go-to-market teams (support, sales, customer success) work. That means eliminating repetitive admin work, giving managers superpowers to coach and scale, and helping reps focus on the right leads and the right moments. This is where small UX decisions turn into massive business impact - improving efficiency here directly influences revenue at a multi-billion dollar scale.
• Third, we’re building dedicated experiences for HubSpot’s global partner ecosystem - agencies and consultancies who sell and implement HubSpot on our behalf. These partners drive over $1B in revenue annually. We’re both creating agentic AI experiences for partner-specific needs, and enabling these businesses with unique tools in HubSpot that help them grow faster and operate more efficiently. Their workflows are unique, and their impact on HubSpot’s growth is massive, making this a critical area of focus for Flywheel.

As a Staff Product Designer, you won’t be embedded in a single team or feature area. Instead, you’ll operate at the product line level, shaping the future across multiple domains. You’ll work 3-12 months ahead of delivery — exploring opportunities, prototyping bold ideas, and building narratives that influence leaders across R&D and GTM. 

This role is about vision, strategy, and influence at scale - working at the very edge of what’s possible in applied AI, defining what’s next for a $30B+ company.

Why Flywheel?

Come join us for a career-defining opportunity to:

• Shape the future of applied AI: Work on problems very few companies have even attempted - like building autonomous multi-modal, multi-usecase AI concierges, AI-first GTM tools, and new agentic experiences for our global partner ecosystem.
• Operate at massive scale: Even small improvements in this space drive hundreds of millions in revenue impact. The work you’ll do here will directly influence hundreds of thousands of HubSpot customers.
• Career-defining scope: You’ll operate at the “tip of the spear” for innovation, crafting ideas, prototypes, and narratives that will influence the C-suite and set direction for HubSpot’s future.
• Experiment & explore: Think of this role like an applied design innovation lab - rapid, unorthodox, and experimental. You’ll be encouraged to prototype, test, and push bold ideas, not follow a rigid process.
• Work on platform-scale initiatives: Tackle ambiguous, high-impact problems that span the entire HubSpot platform, requiring a broad perspective and a focus on unified outcomes.
• Leverage data & AI: Harness smart data, advanced automation, generative AI, and LLMs to create personal, intelligent, and connected customer experiences.

What You’ll Do

• Define the future: Explore, visualize, and prototype bold concepts that shape where HubSpot’s GTM should go 3–12 months out.
• Understand complex systems: Research problems, map incentives, and identify opportunities across customer, GTM, and partner ecosystems.
• Prototype to influence: Create high-fidelity prototypes (in Cursor, Lovable, V0, Figma etc) and concept visuals to make abstract ideas tangible and compelling.
• Shape the narrative: Craft stories and presentations that inspire alignment and buy-in from product, GTM, and executive leaders.
• Raise the bar: Uplevel craft quality across the org by modeling strong design work, offering feedback, and sharing thinking through crits, office hours, or mentoring.

What You’ll Bring To HubSpot

We’re not looking for a single mold of designer. You might be:

• A designer with deep AI fluency - able to design adoptable AI-first products and push the boundaries of what’s possible.
• A craft-driven designer with exceptional interaction and visual design skills who can turn complex ideas into beautiful, adoptable experiences.
• A systems thinker and influencer who excels at managing complexity, aligning stakeholders, and selling bold futures to diverse, opinionated audiences.

To succeed, you’ll need:

• A growth mindset - curious, experimental, and not tied to a single way of working.
• Strong skills in concept visualization and prototyping (from decks to vibecoded prototypes).
• Experience driving 0–1 or highly ambiguous product work.
• Comfort operating in spaces with multiple stakeholders, incentives, and nonlinear problems.
• Excellent communication skills, with the ability to tell compelling stories that influence strategy.

We’re hiring across levels! If you’re earlier in your career, check out our Senior Product Designer role.

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defense capability.

About the Job

Senior Software Engineers independently drive the delivery of a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control and decision support. We expect Senior Software Engineers to demonstrate end-to-end outcome ownership at the major subsystem or system level. Senior Software Engineers contribute as a technical lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Own software enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Design and implement scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Contribute to the design and development of existing software services across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Develop software that runs on- and off- robotic platforms, using a variety of technologies
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring and operation
• Create test and simulation fixtures that operate with both software- and hardware-in-the-loop
• Support vehicle manufacturing and deployment
• Work as a member of a multi-disciplinary engineering team, including as a mentor for Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Systems and/or application programming skills including algorithms, data structures, concurrency, scaling, testing, infrastructure, software design and system design
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for a software service, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Eligible to obtain and maintain an active U.S. Secret security clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system
• Experience writing backend services or embedded software in C++ and/or Rust
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Experience with development of high assurance safety critical software
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineer, such as Staff Software Engineer and/or Software Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

1314 - Director, Operational Excellence

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

Role Summary and Impact

As the Director, Operational Excellence, you will be a critical driver of efficiency and innovation within WPP Media's Global Client Solutions (GCS) Operations unit. This role is central to defining, identifying, and implementing best-in-class operational practices across our global client portfolio. You will work to deeply understand how client teams operate, pinpoint areas for improvement, and lead initiatives that enhance both the quality and efficiency of our ways of working. Collaborating closely with senior operations leaders and client-embedded teams, you will play a key part in embedding operational excellence into the DNA of WPPmedia, directly contributing to superior client satisfaction and business performance.

Key Responsibilities:

• Define Operational Excellence: Lead the ongoing definition and articulation of what "operational excellence" means within the context of WPPmedia's global client operations, establishing clear standards and benchmarks.
• Identify Key Initiatives: Proactively identify, research, and champion key initiatives and opportunities for improving operational excellence across the Global Client Solutions (GCS) unit.
• Strategic Alignment & Prioritization: Collaborate closely with the Senior Operations team to align and prioritize operational excellence initiatives with broader strategic goals and critical business needs.
• Build Relationships with Client Operations Leads: Foster strong, collaborative relationships with operations leads embedded across GCS client teams to understand their challenges, gather insights, and facilitate the adoption of best practices.
• Contribute to High-Stakes Initiatives: Act as an integral member of the "Black Ops" team, contributing operational expertise and insights to high-stakes initiatives such as pitch defense, client operating model design, and strategic team restructuring.

• Facilitate Community Engagement: Actively contribute to and facilitate the client operations community by providing valuable content and insights for regular connects, fostering knowledge sharing and the dissemination of best practices.

• Process Improvement Leadership: Drive continuous improvement by analysing existing workflows, identifying bottlenecks, and implementing optimized processes that enhance both quality and efficiency for client teams.

How Success is Measured: In this role, your success will be evident through tangible progress and positive impact, specifically by:

• Successful identification and validation of key operational excellence initiatives that demonstrably address critical business needs.
• Effective implementation of the most important and high-impact initiatives, leading to measurable improvements in operational processes and outcomes.
• Establishment and integration of robust measurement frameworks to continuously track, evaluate, and report on the progress and impact of operational excellence efforts.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
• Extensive experience working within client-facing teams, with a significant portion of that experience specifically focused on operations within the media, marketing, or agency sectors.
• Solid knowledge of research methodologies and analytical techniques used to evaluate and measure operational performance and identify areas for improvement.
• Demonstrated ability to effectively navigate and influence within complex, matrixed organizational structures.
• A deep understanding of how client teams collaborate and a proven capability to analyze and improve their ways of working, focusing on both quality and efficiency.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders at various levels.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

About the Team

The GIST IT Helpdesk is the front line for supporting Bloomreachers with secure, reliable access to our tools, data, and devices. The team manages access to company systems, laptops, and core collaboration platforms (e.g., Google Workspace, Slack, Zoom, Freshservice, JumpCloud) with a strong focus on access minimization and security best practices.

Location: London (two days per week in office) – with flexibility to support a global, remote-first workforce.

Role Overview

As an IT Helpdesk Support (P1), you are an early-career IT professional focused on learning and executing well-defined, foundational support tasks under close guidance. You will:

• Handle basic, clearly scoped incidents and service requests via email, chat (Slack), and support tickets (Freshservice), following established runbooks
• Support account lifecycle operations (onboarding, offboarding, access changes) across key SaaS tools via JumpCloud and related systems
• Contribute to the security and stability of our environment by applying standard procedures for access, device, and account protection

This is an excellent entry point into corporate IT, with a clear growth path toward more independent P2/P3 roles in Infrastructure, Security Operations, or broader GIST functions.

Key Responsibilities

End-User Support & Ticket Handling

• Serve as a first-line point of contact for IT-related issues and requests.
• Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers when needed.
• Resolve basic / well-defined issues such as:
• Password resets and SSO access issues
• Standard software install/uninstall requests
• Basic troubleshooting for Google Workspace, Slack, Zoom, and other standard tools
• Follow documented troubleshooting steps and escalation procedures consistently, keeping users informed on ticket status.

Access Management & Identity

• Process standard access requests for company tools following least-privilege and access-minimization principles.
• Use JumpCloud and other IAM tooling to:
• Provision/deprovision users
• Assign/remove application access
• Enforce MFA and basic security controls
• Validate approvals (manager + application owner) before granting access and document changes in Freshservice.

Device & Endpoint Support

• Support laptop setup and configuration for new hires (OS configuration, management agent enrollment, security tools, core applications) in line with IT and security standards.
• Perform basic endpoint troubleshooting (performance issues, connectivity, common application errors).
• Ensure devices stay compliant with security baselines (disk encryption, screen lock, OS patch level) and flag deviations for remediation.

Documentation & Knowledge

• Follow existing knowledge base articles in Bloomroom – IT Helpdesk and contribute updates for common issues and workflows.
• Document resolutions and workarounds clearly in tickets to support future self-service and reduce repeat incidents.
• Participate in internal reviews of runbooks and SOPs, suggesting improvements based on recurring issues you see.

Collaboration & Security Culture

• Collaborate with Infrastructure, Security Operations, and Workplace Experience/People teams on onboarding, offboarding, and tooling changes.
• Reinforce security awareness with users (e.g., phishing, account sharing, strong passwords, reporting suspicious activity).
• Escalate any suspected security incidents promptly to the SOC or security team as per defined procedures.

Required Qualifications & Experience

• 0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome).
• Basic understanding of:
• Operating systems (Windows and/or macOS)
• Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting)
• SaaS concepts and SSO/identity providers
• Strong customer service orientation with clear, professional written and verbal communication in English.
• Demonstrated ability to follow runbooks and procedures accurately, asking for help when issues are unclear or out of scope.
• Proven interest in IT (coursework, certifications, labs, side projects, or prior support experience).

Preferred Qualifications

• Exposure to or interest in:
• Google Workspace, Slack, Zoom, and other modern collaboration tools
• Ticketing tools such as Freshservice, Zendesk, or ServiceNow
• Identity and access management solutions (e.g., JumpCloud, Okta, Azure AD SSO)
• Basic awareness of information security concepts (least privilege, MFA, phishing, secure handling of data).
• Entry-level certifications a plus (e.g., CompTIA A+, ITF+, Google IT Support, or similar).

Growth Expectations (Bloomreach Career Architecture)

This role is mapped to P1 – Novice Contributor in the Bloomreach career architecture:

• Demonstrates potential and intrinsic motivation, with limited prior industry experience.
• Handles basic, well-defined tasks and contributes to team projects under close supervision.
• Applies foundational knowledge and problem-solving skills to straightforward issues, escalating when complexity increases.
• Focuses on building core competencies in:
• Technical troubleshooting
• Tool and process familiarity (Freshservice, JumpCloud, core SaaS)
• Communication and collaboration with peers and stakeholders

Performance and growth will be evaluated against these expectations and the broader Bloomreach values and career architecture guidelines.

Career Growth

Success in this role prepares you for progression to P2 (Developing Professional) roles in:

• IT Helpdesk / Service Desk (greater ownership, more complex issues)
• IT Infrastructure / Systems Administration
• Security Operations (SOC Analyst, Product Security)
• Broader GIST and G&A roles aligned with your strengths and interests

You’ll be supported with on-the-job training, peer mentoring, and access to learning resources as defined in Bloomreach’s Career Architecture and development programs.

Role Description

We’re looking for a Commercial Counsel - EMEA Lead to be a key member of Dropbox’s global commercial legal team with a primary focus on EMEA sales and channel related deals, processes, and relationships, as well as EMEA-specific procurement deal work and support. Reporting directly to the Head of Global Commercial Legal, this leadership role offers an exciting opportunity to have company-wide impact primarily supporting Dropbox’s EMEA and global sales and channel strategy and other cross functional teams and EMEA-specific procurement deal work and support. 

This role is for an experienced in-house attorney in the commercial legal space with a client-first mindset and experience working closely with sales and channel teams to innovate and leverage technology to create and drive efficiencies in a world class commercial legal function in support of Dropbox’s business goals. You’ll be part of a team of attorneys and professionals responsible for drafting, reviewing, and negotiating a high volume of complex commercial contracts with Dropbox business customer, channel partners and distributors, and vendors around the world. Willing to act as both a team player and a mentor, you'll be primarily responsible for partnering with our sales and channel, finance, product, and other business teams to deliver efficient, scalable approaches to commercial matters, with a focus on sales and channel deals, processes, and relationships. This role also has an opportunity to take on and grow a management and leadership role in the EMEA region

The ideal candidate is an experienced commercial attorney who has partnered closely with in-house business teams, and sales and channel teams, in particular, and is passionate about supporting the business and who thrives in solving legal, technology and business issues. The ideal candidate also has management and leadership experience in the EMEA region, and has a good understanding of the EMEA regulatory scheme and how it impacts contractual relationships and negotiations, including GDPR, DORA, TUPE, and the EU AI Act. The ideal candidate must be empathetic and a team player who is effective in collaborating with others (and hopefully enjoy a few laughs and a bit of fun along the way!).

Responsibilities

• Partner closely and create strong working relationships with Dropbox’s business teams, with a primary focus on sales and channel partner, finance, product, and other business teams.
• Engage personally in complex deals and work collaboratively with various company teams to implement company initiatives.
• Develop and collaboratively implement an innovative strategy to increase the efficiency and effectiveness of delivering commercial legal support to Dropbox’s business.
• Partner with our LegalOps team to increase process automation, legal technology, and other efficiencies.
• Be an effective manager, leader, and mentor to other EMEA based commercial legal team members
• Be an active and trusted leader, problem solver, and innovator to key stakeholders across the company.

Requirements

• Minimum of 7+ years as a practicing commercial attorney, including substantive experience in drafting and negotiating complex commercial agreements, including SaaS, licensing, technology, equipment, and marketing agreements 
• Working understanding of the EMEA regulatory scheme and how it impacts contractual relationships and negotiations, including GDPR, DORA, TUPE, and the EU AI Act
• Experience partnering with globally distributed in-house business teams, particularly sales and channel teams, at a SaaS company to handle a high volume of complex commercial transactions
• Process and tool focused innovator who drives performance and efficiencies while building trusted relationships and empowering business partners
• Ability to translate complex legal issues into clear and simple guidance, and to partner effectively across all levels of the company
• Passion for client service and efficiency
• Familiarity with procurement legal systems and tools and experience developing and / or enhancing legal procurement processes and procedures
• At least one year of people management and leadership experience in an in-house legal environment
• High integrity, strong ethics, and an unflappable demeanor
• J.D. with strong academic credentials and demonstrated record of success as a lawyer
• Member in good standing of bar and (if applicable) in-house counsel registration

Preferred Qualifications

• Strong record of close partnership and being embedded with sales and channel partners teams in day-to-day sales and channel deal work and operations
• Direct experience implementing new sales and channel partner processes to drive efficiencies and empower self service with procurement teams
• Demonstrated ability to handle multiple types of cross-functional commercial matters, including procurement facing agreements, M&A integration and support, and commercial disputes

Compensation

2087 - VP, Connected Commerce & Consultancy UK

The VP, Connected Commerce C Consultancy UK will lead the development of WPPM’s upstream commerce capability in the UK, focusing on strategic advisory, consultancy-led growth, and integration of commerce into broader client business strategy.

This role is accountable for positioning WPPM as a strategic commerce partner to clients, moving beyond activation into areas such as portfolio strategy, go-to-market design, retail and marketplace strategy, connected media planning, and complementary commerce models including social commerce and agentic commerce.

Working closely with the VP Commerce UK and Growth leadership, this role will unlock new revenue streams through consultancy, strengthen senior client relationships, and ensure commerce is embedded early in client planning and decision-making.

Key Responsibilities

• Lead the Connected Commerce consultancy agenda
  • Define and lead the UK Connected Commerce consultancy proposition, establishing clear, productised offerings that address client needs across strategy, retail, media, and business
  • Lead senior client engagements, shaping end-to-end commerce strategies that connect brand, trade, retail media, marketplaces, and owned
  • Act as a senior strategic partner to clients, building relationships with C-suite stakeholders across marketing, commerce, and commercial
  • Translate complex commerce ecosystems into clear, actionable frameworks and growth plans for
  • Develop strategic solutions across key areas including:
    • Retail and marketplace strategy (e.g. Amazon, Tesco, Boots, )
    • Social commerce and shoppable media (e.g. TikTok Shop, Meta, Pinterest)
    • D2C and owned commerce ecosystems

• Drive revenue growth through consultancy
  • Identify and convert consultancy opportunities into fee-based engagements, building a sustainable and scalable revenue
  • Partner with Growth and Client Leads to expand scope within existing clients and unlock new upstream
  • Ensure consultancy engagements translate into downstream media and commerce activation
  • Support the development of commercial models, pricing structures, and go- to-market approaches for consultancy

• Integrate commerce across capabilities
  • Act as the connector across media, commerce, content, data, and technology teams to ensure delivery of a unified Connected Commerce
  • Work closely with VP Commerce UK to ensure seamless transition from strategy into activation and
  • Embed commerce thinking into broader media strategy, planning, and measurement
  • Ensure alignment between consultancy outputs and operational execution across

Example Projects You'll Lead

• Designing end-to-end Connected Commerce strategies for key UK clients, linking brand, media, and retail
• Leading consultancy engagements focused on retail and marketplace strategy, go- to-market design, and commerce
• Shaping commerce strategy for priority new business pitches and major client
• Developing reusable consultancy frameworks and tools to scale Connected Commerce across clients.

What Success Looks Like

• Growth in consultancy-led revenue and clear pipeline of strategic
• Increased influence of commerce in upstream client decision-making and budget allocation.
• Stronger integration between commerce, media, and content across key
• Improved new business performance driven by differentiated commerce strategy

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted 

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

The team

We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the UK market!

Who are you?

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.

Responsibilities

• Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
• Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
• Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
• Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
• Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
• Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
• Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.

We think you’ll need

We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:

• Fluency in the English language.
• Demonstrated experience within a collections team, preferably in SME collections.
• A proven ability to self-manage and prioritise tasks effectively.
• Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
• High level of integrity in all actions and decisions.
• Proficiency in Excel.
• Keen attention to detail to ensure accuracy and precision in all tasks.
• Ability to identify and propose improvements to processes and procedures.
• Nice to have: fluency in either German, Polish or Czech languages. 

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

Our hybrid approach

Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.

 #LI-CG1 

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

The team

We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the UK market!

Who are you?

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.

Responsibilities

• Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
• Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
• Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
• Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
• Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
• Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
• Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.

We think you’ll need

We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:

• Fluency in the English language.
• Demonstrated experience within a collections team, preferably in SME collections.
• A proven ability to self-manage and prioritise tasks effectively.
• Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
• High level of integrity in all actions and decisions.
• Proficiency in Excel.
• Keen attention to detail to ensure accuracy and precision in all tasks.
• Ability to identify and propose improvements to processes and procedures.
• Nice to have: fluency in either German, Polish or Czech languages. 

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

Our hybrid approach

Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.

 #LI-CG1 

• Develop and monitor credit risk strategies, balancing risk against returns. These strategies may cover a variety of different channels and products, and cover the full credit lifecycle, from new business to Collections
• Develop and maintain frameworks to monitor portfolio risk performance, ensuring it’s within agreed risk appetite; transforming data into recommendations
• Lead analytical deep-dives into portfolio trends and emerging risks
• Represent risk to the wider business, driving changes via the product team and
• presenting analytical work to senior management
• Identify and deliver risk performance improvements across Liberis’s existing and new products globally - from pricing adjustments to policy changes
• Closely collaborate with colleagues across Liberis, especially in the Analytics, Data Science, Partnerships, Pricing and UK/US/European teams

• 2–4 years of experience in an analytical role working on credit risk strategies, portfolio analysis, or lending products
• Demonstrated ability to identify emerging risks and propose practical actions or strategy changes based on data
• Evidence of taking ownership of analyses and driving work through to recommendations and outcomes
• Good commercial awareness - able to balance risk and return when forming recommendations
• Experience working across functions - comfortable managing stakeholders at different levels, presenting risk recommendations to product, commercial, or leadership teams, and adapting your message to the audience
• Hands-on experience with data (SQL, Python, SAS or similar), strong Excel skills, Google Cloud Platform tools (Looker, dbt, Big Query) or Power BI
• Clear communication skills, with the ability to explain complex findings simply and persuasively

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

Our hybrid approach

Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.

 #LI-CG1 

OUR MISSION  

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US 

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. 

CORE VALUES

One Team. One Redwood.

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT

As the Product Leader for ActiveBatch and Tidal, you will own the product strategy, customer retention, and migration roadmap for Redwood's legacy workload automation portfolio.  You will maximize customer lifetime value, and position migrations as expansion opportunities—not churn events.

Cross-Functional Leadership

• Partner with RMJ Product team to ensure migration blockers are addressed in RMJ roadmap (feature parity, migration utilities, customer-specific integrations)
• Collaborate with Engineering (ActiveBatch/Tidal sustaining teams) to prioritize defect fixes, security patches, and compliance requirements while minimizing investment in legacy platforms
• Work with Customer Success to design migration engagement models: discovery workshops, migration planning, technical validation, go-live support
• Support Sales with migration business cases, competitive positioning  

Team Leadership & Mentorship

• Develop Product Owners responsible for backlog management, sprint ceremonies, and delivery execution
• Model product management best practices customer-centric discovery, data-driven prioritization, outcome-based roadmapping, transparent communication
• Build PO capability in migration management customer segmentation, churn risk assessment, migration planning, technical enablement

YOUR EXPERIENCE

Required Experience:

• 5–7 years in product management with demonstrated track record of shipping complex B2B enterprise software
• Legacy product management experience, Sustained platforms while building migration paths to modern architectures
• Customer retention expertise: Prevented churn during platform transitions, positioned migrations as value-add vs. disruption
• Enterprise software domain knowledge: Workload automation, ERP integration, cloud infrastructure, or mission-critical operations software preferred
• Cross-functional leadership: Partnered with Engineering, Sales, CSM, and Support to balance competing priorities and deliver customer outcomes
• Analytical rigor: Used data (renewal rates, support ticket trends, usage telemetry) to inform prioritization and predict churn risk

Preferred Experience:

• 8+ years in product management with portfolio-level accountability for multiple products or customer segments
• Migration strategy execution: Led customer migrations at scale (100+ accounts), developed segmentation models, built migration tooling/playbooks
• Workload automation or IT operations domain. Deep understanding of job scheduling, batch processing, ERP integration, SAP workflows, or cloud orchestration
• Team leadership Hired, developed, and retained Product Owners or junior PMs in distributed/offshore models

Here’s a summary of the role: 

If you’re a product manager who thrives on turning ambiguity into clarity and wants to shape how organisations handle ethics and compliance in this new AI-enabled era, this role puts you right in the middle of it. You’ll own a whistleblowing and case management platform used by major enterprises, working closely with engineering teams in London and Bangalore to create and ship features that differentiate our product from the competition – from employee reporting tools to AI-powered investigation workflows. This is a fast-moving environment where you’ll need to be comfortable with complexity, technically curious, and confident communicating across every level of the business. It’s a one-year fixed term contract covering maternity leave, with a realistic possibility of extension or permanence for the right person. 

Here’s a breakdown of what you’ll do (not all of it, just the important stuff): 

• Own the product roadmap for a whistleblowing and case management platform (Vault/Speak Up), working with one other product manager and a team of 6–12 engineers to define, prioritise, and ship features 

• Work with engineering daily to translate business requirements into well-scoped, deliverable work – managing trade-offs between speed and scope coverage in a fast-moving environment 

• Collaborate across a portfolio of Ethics & Compliance products including policy management, compliance training, and conflicts of interest – ensuring your product connects into a broader vision 

• Engage with product marketing, senior stakeholders, and commercial teams to communicate what you’re building, why it matters, and what’s coming next 

• Conceptualise and shape AI-powered product features – you won’t just be managing a backlog, you’ll be actively ideating how AI can transform compliance workflows 

• Pick up and run with a knowledge transfer from the outgoing PM, getting up to speed quickly on a platform that’s been substantially modernised in the last 12 months 

These are the essentials you’ll need to get an interview: 

• Demonstrable experience as a product manager in a B2B SaaS environment, owning a product end-to-end from discovery through delivery 

• Strong technical communication – you can hold a detailed conversation with engineers about APIs, databases, and integrations, and then switch to presenting strategy to senior leadership without missing a beat 

• AI fluency – you understand what LLMs are, how AI capabilities can be embedded in products, and can think critically about where AI adds real value versus noise 

• Comfort with ambiguity and pace – you’re the kind of PM who creates structure where there is none, and you don’t wait to be told what to do 

• Excellent stakeholder management – you can build trust quickly, navigate competing priorities, and communicate clearly across product, engineering, design, and commercial teams 

• A bias toward action – you ship, you iterate, you learn, and you don’t let perfect be the enemy of good 

It would be great if you had these too, but we’ll support you if you don’t: 

• Experience in GRC (Governance, Risk & Compliance), legal tech, or ethics and compliance software 

• Hands-on experience using AI tools for product management – prototyping with tools like v0, Claude or similar to accelerate your workflow 

• Familiarity with working across distributed engineering teams (London and Bangalore in this case) 

• Experience with whistleblowing, case management, or employee reporting platforms 

#LI-Hybrid

Role: Account Director – Asset Management & Private Equity

Location: London

About the role:

Our team integrates closely with our clients' businesses, ensuring seamless collaboration and alignment with strategic priorities across asset management, private equity, and wealth management sectors. We champion delivering hard-working, on-brand creative and content at pace, leverage automation and AI tools, and are committed to continuous improvement in both process and creative output. With a blend of UK-based and offshore talent, we offer the flexibility, operational excellence, and innovation culture that sophisticated financial services clients demand — delivering work that is both effective and compliant.

The culture is built on strong Nordic heritage combined with a global mindset. Our values drive everything we do:

• High-Performing: Maximising effort and results through collaboration, with urgency to take action and make an impact.
• Respectful: Acting with integrity and humility, showing regard for stakeholders and colleagues.
• Entrepreneurial: Being innovative and accountable, taking risks and learning from mistakes to succeed long-term.
• Informal: Being inclusive and non-hierarchical — everyone is encouraged to be themselves and speak their mind.
• Transparent: Being open and honest with each other and external stakeholders, raising issues when difficulties arise.

What you will be doing:

• Serve as the senior relationship lead for asset management and private equity clients, acting as a trusted partner deeply embedded in their marketing and communications function.
• Lead brand guardianship across all client output — ensuring creative work reflects the sophistication, rigour, and regulatory requirements expected in financial services.
• Act as the single point of contact for clients, working independently while coordinating with regional marketing heads across the Americas and APAC — including alignment with investor relations, product, and compliance teams.
• Collaborate closely with internal stakeholders to define and execute integrated marketing strategy across fund marketing, thought leadership, LP communications, and digital channels.
• Champion creative excellence within the constraints of a regulated environment, balancing compelling storytelling with FCA, SEC, and MiFID II compliance considerations.
• Be present in the OLIVER office in Farringdon 3x per week to foster strong relationships across the team and ensure seamless communication.
• Take overall financial control of accounts, including profitability, forecasting accuracy, fee negotiation, and timely reporting to the Business Director.
• Own the execution of projects, run rates, and client satisfaction through regular job owner catchups and the weekly account/project management WIP.
• Drive and be accountable for growth targets across the account, identifying opportunities to expand scope across new funds, markets, or business lines.
• Serve as the escalation point when client or internal SLAs are not met, capturing process gaps and working with the BD, Head of Operations, or relevant department lead to resolve them.
• Negotiate win-win outcomes on behalf of your team, navigating the commercial and reputational sensitivities inherent in financial services relationships.
• Proactively identify new business opportunities within the broader asset management and private equity landscape, introducing Brandtech's capabilities where appropriate.

What you need to be great in this role:

• Demonstrable experience working with asset management, private equity, wealth management, or broader financial services clients — with a strong understanding of fund marketing, LP/investor communications, and the regulated content landscape.
• Familiarity with the compliance and legal review processes common in financial services, and the ability to manage creative output within those frameworks efficiently.
• Excellent client engagement skills with the ability to proactively organise and influence senior stakeholders — including CMOs, heads of distribution, and investor relations leads.
• Proven commercial acumen with a track record of growing accounts and identifying upsell opportunities within complex, relationship-driven client environments.
• Strong understanding of the B2B buyer journey in financial services — including how HNW and institutional audiences consume content and make decisions.
• First-rate communication skills, with the ability to present confidently to C-suite and investment professionals, and articulate the value of creative work in commercial terms.
• Experience leading and developing junior team members within a fast-paced, client-embedded model.
• A working knowledge of Brandtech group products and how to apply them to asset management and PE marketing challenges — including automation, AI content tools, and performance analytics.
• Understanding of how to integrate within a client-side team while maintaining a top-tier agency service standard.
• Highly creative, with the ability to generate ideas that cut through in a sector where differentiation is challenging.
• Proficient in Microsoft Office and related software; comfortable with social and digital-first campaign environments.
• Comfortable working in a hybrid environment, with regular in-office presence to support team cohesion and client engagement.

The role

This is one of the most important roles in the PhysicsX people function. The Head of People Partnership is the primary architect of how we develop, support and retain our people — and a trusted voice to the executive team on all matters of organisational health, culture and performance.

This is not a traditional HR leadership role. This role sits at the intersection of people strategy and business strategy. You will be expected to operate with full autonomy, shape how PhysicsX thinks about its organisation — not just how the people team operates — and be accountable for the performance of a significant part of the business: its people and the leaders who lead them.

You will report directly to the Chief People Officer and work as a genuine partner to the CEO, COO and functional leadership team.

What you will own

Organisational strategy & design

• Lead organisational design across PhysicsX — team structures, spans of control, role clarity and how the organisation evolves as we scale
• Serve as the primary people strategy advisor to senior leaders
• Shape PhysicsX's talent strategy and ways of working at the company level; maintain an enterprise-wide perspective that connects people, strategy and execution
• Propose and drive people strategy initiatives end-to-end; a key voice in company-level decisions

Change management & organisational effectiveness

• Lead the people dimension of organisational change — rapid headcount growth, cultural evolution, restructures and new ways of working
• Design and execute change management strategies that bring employees and managers with us through significant transitions, not just inform them of outcomes
• Identify organisational health risks early — team dynamics, leadership gaps, cultural drift — and act on them before they become business problems
• Support leaders in building change-ready teams that can operate effectively through ambiguity

Performance & development

• Own the PhysicsX performance management framework — its design, its application and its continuous improvement
• Design and lead leadership development programmes that build the capability of managers and senior leaders across the company, not just within your immediate team
• Create the conditions for a high-performing, inclusive organisation at scale — one that sustains high performance without sacrificing care
• Drive consistent and rigorous promotion and levelling calibration processes across PhysicsX, exercising independent judgment and holding the bar

Compensation, levelling & workforce planning

• Exercise independent judgment on levelling decisions, compensation equity and promotion calibrations — working closely with the CPO and Finance to ensure decisions are fair, consistent and market-informed
• Own workforce planning for your business areas — headcount modelling, attrition forecasting, skills gap analysis and scenario planning — grounded in both business need and people reality
• Partner with the Head of Talent and People Ops & Data on forward-looking capability planning, ensuring the business always has the people it needs to execute its strategy
• Provide the executive team with a clear view of organisational capability — where we are strong, where we are exposed and what we need to do about it

Employee relations & culture

• Own the most complex, sensitive and consequential employee relations matters at PhysicsX — exercising independent judgment at all times
• Shape culture by example and by holding the standard; trusted by the executive team as the authoritative voice on people and performance
• Surface patterns, risks and opportunities from across the organisation to the executive team before they become problems

Diversity, equity & inclusion

• Own the DEI agenda within your business areas — not as a separate programme but embedded in how we hire, develop, promote and retain people at PhysicsX
• Ensure levelling calibrations, performance assessments and promotion decisions are applied equitably and that bias is actively named and addressed
• Partner with the Head of Talent to embed inclusion into hiring processes from the outset
• Use people data to track diversity outcomes over time and hold the business accountable for progress

Data-driven people advisory

• Build and use a data-driven view of your business population — engagement signals, attrition risk, performance distribution, pay equity — and act on what you see
• Bring people data into leadership conversations as a matter of course, not as an occasional supplement to intuition
• Partner with People Ops & Data to ensure the metrics that matter for your business areas are tracked, visible and informing decisions

People function leadership

• Lead the People Partnership function with full ownership of outcomes
• Manage and develop a lean, high-performing team: a HRBP (US-based)
• Partner closely with the Heads of Talent, People Ops & Data, and Workplace & Employee Experience — actively using the intentional tension between functions to keep the employee experience honest and joined up

What we are looking for

Experience & background

• Significant experience as a senior HR or people leader in a high-growth technology company — ideally one where the talent bar is exceptionally high and the pace of change is relentless
• A track record of operating as a genuine strategic partner to an executive team — not just delivering what is asked, but shaping the agenda
• Deep expertise across the full people partnership remit: organisational design, performance management, employee relations, culture, leadership development, change management and workforce planning
• Proven experience designing and leading change management at scale — restructures, rapid growth phases, cultural transformation
• Strong commercial fluency — you understand how the business makes money, how it competes, and what that means for how we build and deploy our people
• Experience exercising independent judgment on levelling, compensation equity and promotion calibration decisions
• Demonstrable experience building data-driven people advisory practices — you use metrics, not just instincts
• Experience leading and developing people leaders — you have built teams before, and the people you have managed have gone on to do significant things
• Demonstrable experience navigating complex, sensitive employee matters with sound judgment, legal awareness and genuine care
• Experience working across multiple geographies is strongly preferred; solid knowledge of UK employment law is essential; familiarity with US employment law is a strong advantage

Role Overview 

The Recruitment Coordinator sits within Teneo’s Global Management Consulting & Economic Consulting team and plays a key role in supporting Talent Acquisition across the business. This role will directly support the Consulting team's two Talent Acquisition Partners in London and New York, and will closely with recruiters and hiring managers to deliver a high‑quality, consistent candidate experience. 

Acting as a primary point of contact for candidates, the Recruitment Coordinator is responsible for interview coordination, recruitment administration and maintaining accurate data within our applicant tracking system, Greenhouse. While based in London, the role supports hiring activity across the Globe. 

Key Responsibilities 

Candidate Experience & Coordination 

• Coordinate high‑volume interview scheduling, both virtual and in‑person, across multiple time zones 

• Act as a primary point of contact for candidates from initial outreach through to final decision 

• Ensure a consistently positive and professional candidate experience throughout the recruitment process 

Recruitment Operations 

• Maintain accurate and up‑to‑date candidate records within Greenhouse 

• Collect, track and manage interview feedback, partnering with recruiters on next steps 

• Post roles internally and externally across LinkedIn, diversity partnerships and university career platforms 

• Administer candidate assessments via TestGorilla 

Reporting & Process Improvement 

• Produce weekly recruitment reports covering open positions and active searches 

• Support pipeline development using LinkedIn Recruiter, Greenhouse and other sourcing tools 

• Collaborate with recruiters and hiring managers to improve recruitment processes and workflows 

• Conduct industry and market research, sharing insights and emerging trends with the wider recruiting team 

Ad‑hoc Support 

• Assist with recruitment projects and initiatives as required 

Basic Qualifications 

• 1+ years’ experience in recruitment coordination, HR, or a fast‑paced administrative role, including interview scheduling at volume 

• Strong organisational skills with excellent attention to detail and the ability to manage competing priorities 

• Clear, professional written and verbal communication skills 

• Experience using an applicant tracking system 

• Ability to work on a hybrid basis, with a minimum of three days per week in the London office 

Preferred Qualifications 

• Experience using Greenhouse and/or LinkedIn Recruiter or similar recruitment tools 

• Exposure to professional services, consulting, agency or corporate recruitment environments 

• Experience supporting global or cross‑regional recruitment activity 

• Demonstrated interest in recruitment best practice and delivering a high‑quality candidate experience 

What We Offer 

New joiners are supported through structured induction programmes, with continuous learning embedded into life at Teneo. Development and knowledge‑sharing are core to our culture, supported by a dedicated Learning team and access to over 100 e‑learning modules via our internal knowledge platform. 

You will work on high‑profile, career‑defining projects within a collaborative, high‑performance environment where your contribution makes a tangible impact. 

Benefits  

• Competitive salary, dependent on experience 

• 28 days’ annual leave 

• Discretionary bonus 

• Annual salary review 

• Pension with 5 percent company contribution 

• Enhanced maternity, paternity and shared parental leave (subject to length of service) 

• Private medical insurance 

• Group income protection 

• Life assurance 

• Cycle‑to‑work scheme 

• Season ticket loans 

• Flexible working, with laptop and phone provided 

• Regular social, cultural and charitable activities 

About Teneo 

Teneo is the global CEO advisory firm. We partner with our clients worldwide to do great things for a better future. 

Drawing on our global team and extensive network of senior advisors, we provide advisory services on a standalone or fully integrated basis to help clients solve complex business challenges. Our clients include a significant number of Fortune 100 and FTSE 100 organisations, as well as other corporations, financial institutions and public sector bodies. 

Our advisory services span strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organisational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I. 

Teneo has more than 1,500 employees across 40+ offices globally. 

Diversity and Inclusion 

Teneo is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We consider all applicants without regard to race, colour, religion, national origin, age, sex, marital status, disability, veteran status, gender identity, sexual orientation or any other status protected by applicable law. 

You

You are a strategic thinker who rolls up their sleeves. You don’t wait for a playbook to exist - you write it. You know that the best partner marketing starts with genuine relationships and deep understanding of how a partner’s world works. You can navigate large partner organisations, earn trust with global consulting giants and embedded technology partners, and build the kind of joint momentum that, over time, creates consistent and sustainable pipeline growth.

You will be the second member of a growing global partner marketing team, reporting directly to the Global Head of Partner Marketing. You’ll have the support of product marketing and enablement alongside you, but this is a role for someone who is energised by building something from the ground up. Right now you’ll own both the strategy and the execution. As the team grows around you, you’ll evolve into a more focused role with a wider sphere of influence — and you’re excited by that trajectory.

We’re looking for

A high-impact Partner Marketing Manager who will own the end-to-end partner marketing motion at Feedzai — building the global frameworks, executing joint campaigns, and deepening the relationships with our consulting and technology partners that drive long-term, sustainable pipeline growth. This is an architect and storyteller role: you’ll define how partner marketing works here, then make it work.

Your day to day:

Global Partner Marketing Execution

• Plan and execute joint go-to-market campaigns alongside regional and global partners, as well as targeted to-partner campaigns that build awareness and engagement inside partner organisations.
• Act as the central point of coordination across marketing, partner teams, and regional stakeholders — ensuring campaigns land on time and are globally consistent.
• Own the Market Development Fund (MDF) process: allocate partner funds to high-impact activities, track spend, and report on partner-sourced pipeline with rigour.

OEM & Reseller Partner Marketing

• Build and own the marketing relationships with OEM reseller partners — from joint marketing plan development through to activation and performance tracking.
• Keep partners engaged, equipped, and consistently delivering pipeline; you’re their go-to for anything marketing-related.

Playbook & Framework Development

• Create the global “How-To”: repeatable playbooks, templates, and toolkits so that internal teams and field marketers understand the partner strategy and can execute it consistently.
• Define the frameworks that will let Feedzai’s partner marketing function scale — from campaign launch templates to partner onboarding assets.

Demand Generation & Pipeline Alignment

• Align partner marketing efforts tightly to target account strategies, ensuring partner campaigns feed into broader pipeline generation — not run in parallel to it.
• Report on partner-sourced and partner-influenced pipeline, turning data into insight and insight into improved execution.

Operational Excellence

• Own timelines, deliverables, and cross-functional coordination across a globally distributed team.
• Continuously improve how we execute — building efficiency and scalability into everything you create.

You Have & Know How:

• 5+ years in B2B partner marketing, channel marketing, or alliance marketing — ideally in fintech, financial services, or enterprise technology.
• Proven track record of executing joint go-to-market campaigns with large consulting firms (e.g. Accenture, PwC, Capgemini) and/or embedded technology / OEM partners.
• Hands-on experience managing MDF programmes and partner funds, with a strong grip on ROI and attribution.
• Experience building marketing programmes and frameworks from scratch — you’ve been an early stage partner marketer before, or have thrived in a scale-up environment.
• Campaign execution across digital, events, and content channels — you can brief an agency and run a webinar in the same week.
• Strong project management and cross-functional coordination: you keep multiple stakeholders aligned across time zones without losing the thread.
• Data-driven: you track pipeline contribution, report on it clearly, and use it to sharpen future plans.
• Excellent communication and stakeholder management 
• Comfortable working globally with partners and internal teams across multiple geographies.
• A builder’s mentality: you don’t wait to be handed a system, you create one.
• Comfortable with ambiguity and able to operate without a large supporting team.
• Collaborative, curious, and commercially-minded, you care about pipeline, not just activity.

• Perform periodic audits on company procedures and processes and report on the organization’s compliance.
• Identify, analyze, and resolve compliance issues.
• Support the sales process by completing RFPs.
• Ensure that all policies and standards are regularly reviewed and up-to-date.
• Keep the company’s process mapping and responsibilities structure chart up to date.
• Develop and update existing compliance policies and related documentation.
• Proactively research to stay up-to-date with regulations and rules.
• Communicate regulations to internal and external parties.
• Assist with management review preparation
• Communication with clients across various regions (EMEA, US)

• Strong knowledge of industry compliance requirements and standards.
• Good understanding of SaaS Business.
• Good understanding of Governance, Risk, and Compliance in IT environment.
• Outstanding communication and interpersonal abilities.
• Previous experience as a compliance analyst, compliance officer, compliance manager, or similar position in a related field.
• Advanced analytical abilities.
• Effective research skills.
• Ability to perform under pressure.
• Experience with ISO security standards.
• Experience with SOC auditing.

#LI-HO1

CHAOS Industries is redefining modern defense with omniscient systems purpose-built for today’s realities. Designed and built by top U.S. military veterans and Silicon Valley innovators, CHAOS Industries’ products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats. In a world where technological threats move at unprecedented speed, CHAOS Industries delivers advanced sensing and detection solutions that give the ultimate advantage: time.

CHAOS Industries was founded in 2022 and has raised $1B in total funding from leading investors including 8VC, Accel, and NEA. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, and London. For more information, please visit www.chaosinc.com.

Role Overview:

Technical Operations Engineers sit at the intersection of technology and real-world mission environments. You’ll ensure CHAOS systems operate flawlessly in the field — integrating hardware and software, diagnosing complex system issues, and delivering rapid fixes and improvements.

This role is ideal for someone who thrives in dynamic, hands-on settings — comfortable with Linux terminals, network traces, and hardware wiring as much as Python scripts and dashboards. You’ll be embedded with customers, integrating CHAOS systems into existing infrastructure, and ensuring reliability under real-world conditions.

Responsibilities:

• Integrate CHAOS software, sensors, and RF devices with customer systems — both physically (networking, power, and hardware bring-up) and via software interfaces (data pipelines, APIs).
• Debug complex edge issues spanning hardware, software, and networking layers.
• Develop scripts, diagnostics, and automation tools to improve reliability and observability.
• Capture operational feedback and collaborate with internal engineering teams to drive product improvements.
• Document system configurations, troubleshooting steps, and lessons learned for both internal and customer audiences.
• Travel (typically up to 50%) to customer and test sites for deployments, troubleshooting, and mission support.

Minimum Requirements:

• Strong technical foundation with a degree in Engineering, Computer Science, Physics, or related field — or equivalent hands-on experience.
• Deep familiarity with Linux environments; comfortable with SSH, networking tools, and system-level debugging.
• Strong problem-solving instincts — able to work independently and under pressure in the field.
• Understanding of networking protocols, hardware interfaces, and distributed system concepts.
• Experience integrating or maintaining hardware or sensor systems.
• Proficiency in at least one scripting or programming language (Python, Bash, or similar).
• Willingness and enthusiasm for travel and on-site technical work.

Preferred Requirements:

• Experience in systems integration, field engineering, or technical operations for complex deployments.
• Background in defense, aerospace, or other mission-critical environments.
• Familiarity with telemetry, data integration, or IoT-style architectures.
• Understanding of RF systems, SDRs, or radar technologies (highly valued but not required).
• Experience with cloud and edge computing environments (Docker, Azure, AWS, etc.).
• Excellent communication and documentation skills — able to bridge technical and operational perspectives with clarity and composure.

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 5% pension match, life insurance, Cycle to Work Scheme, and more
• Our Perks: Free daily lunch, ‘No meeting Fridays’, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 200 employees and counting across 5 global offices

#LI-onsite

Dataiku is looking for a Data Engineer to join our Enterprise Data and Analytics (EDA) team. As a member of the EDA team, you will play a central role in delivering data to fuel analytics and data-driven insights to various stakeholders and teams within the company. You will also be a key technical member contributing to the data platform that fuels centralized analytics, embedded analytics teams, Generative AI engineering, and self-service users across the organization.

This role is about 50% Data Operations, Support & Troubleshooting, and 50% new development. The data engineering day-to-day will primarily be within the data platform built using Snowflake, Dataiku, and GitHub. Primary development will focus on Python & SQL, DataOps processes built within GitHub Actions & Dataiku, and data platform processes built within Snowflake & Dataiku.

Non-technical skills and learning are also critical, as you will collaborate with engineers from various teams and help deliver solutions across a wide variety of technical domains. The ideal candidate is naturally curious, has excellent verbal and written communication skills, a sharp analytical mind, a positive attitude towards work, and thrives when collaborating towards a shared goal.

This is an internal and non-client facing role.

What you’ll do: 

Dataiku is unique in that every Dataiker is encouraged to use our own product within our Enterprise Data Platform.  That means this is a unique opportunity to deliver a scalable platform with governed data to fuel an entire company of current or potential Data Analysts & Data Consumers! Your responsibilities within the team include but are not limited to:

• Develop engineering expertise within the Dataiku Platform to help maintain and develop system integrations, platform automations, and platform configurations.

• Develop engineering expertise  within Snowflake for data engineering and security/governance features

• Build & maintain python & SQL data replication & data pipelines on large & often complex data sets 

• Build & maintain data quality metrics & observability to help drive data quality standards

• Learn about existing systems and  processes across Data Platforms, Data Engineering and Data Governance

• Troubleshoot data pipelines, platform automations, data access system.

• Help field and troubleshoot various community questions and challenges

• Own, maintain and enhance data operation processes, monitoring & data quality systems

• Design data models for both short term and long term use cases to support data warehouse scalability

• Build & maintain administration systems and applications for monitoring, alerting, data observability, access management, platform metrics, and end user transparency

• Identify opportunities for improvements & optimization for greater scalability & delivery velocity

• Collaborate closely with Analytics Engineers to provide data & data models for analytical deliverables

• Perform root cause analysis on often complex errors to help ensure data pipeline availability

• Help test new features in Dataiku and partner tools to both provide feedback internally as well as determine value towards internal analytics & data platform integration

• Work closely with key stakeholders across the organization including Infra, embedded analytics teams, Product and Engineering to help foster both technical implementations & requirements gathering

• Proactively drive innovation internally with bringing ideas for platform and process improvements 

• Help contribute to the ongoing documentation of internal systems and processes

Requirements: 

• 2+ years of relevant experience in Data Engineering / Data Platform Engineering

• Strong technical skills in SQL & Python are a must. Experience in Dataiku DSS is a big plus. 

• Prior experience with Snowflake a plus

• Prior experience with DevOps technologies such as Github Actions, Azure DevOps or Jenkins

• Experience in building data models

• Prior experience building and maintaining replication & data pipelines in a cloud data warehouse or data lake environment

• Excellent analytical and creative problem-solving skills - exhibit confidence to ask questions to bring clarity, share ideas, and challenge the norm.

• Passion for continuous learning and teaching to help learn & teach new technologies & implementation strategies

• Experience working with complex stakeholders; dissecting vague asks and helping to define tangible requirements

• Ability to manage multiple projects and time constraints simultaneously in a high-trust remote environment

• Ability to wear multiple hats depending on the project with the focus on accomplishing end goals while inspiring colleagues to do the same

• Excellent written and verbal communication skills (especially with senior-level stakeholders) with the ability to speak to both the business value, data products, & technical capabilities of a platform. Ability to create clear and concise documentations with a high degree of precision

Dataiku is looking for a Data Engineer II to join our Enterprise Data and Analytics (EDA) team. As a member of the EDA Team, you will play a central role in delivering data to fuel analytics, AI, and data-driven insights to various stakeholders and teams within the company. You will also be a key technical member contributing to the Data Platform that fuels centralized analytics, Generative AI engineering, embedded analytics teams, and self-service users across the organization.

You will become a technical expert on the various platforms we work in and help drive engineering excellence both within the EDA team and across the wider Analytics Community. The Data Engineering day to day will primarily be within the Data Platform built using Snowflake, Dataiku, and GitHub. Primary development will focus on Python & SQL, DataOps processes built within GitHub Actions & Dataiku, and data platform processes built within Snowflake & Dataiku.

Non-technical skills and learning are also critical, as you will collaborate with engineers from various teams and help deliver solutions across a wide variety of technical domains. Strong software development lifecycle knowledge and DataOps skills are a must. The ideal candidate is naturally curious, has excellent verbal and written communication skills, a sharp analytical mind, a positive attitude towards work, and thrives when collaborating towards a shared goal.

This is an internal and non-client-facing role.

What you’ll do: 

Dataiku is unique in that every Dataiker is encouraged to use our own product within our Enterprise Data Platform.  That means this is a unique opportunity to deliver a scalable platform with governed data to fuel an entire company of current or potential Data Analysts! Your responsibilities within the team include but are not limited to:

• Be an expert level engineer within the Dataiku Platform including Platform Automation, GenAI Capabilities, Plugin Development, maintenance & troubleshooting

• Be an expert  level engineer within Snowflake for data engineering and security/governance features

• Build & maintain python & SQL based platform automation process

• Build & maintain data quality metrics & observability to help drive data quality standards

• Design data models for both short term and long term use cases to support data warehouse scalability

• Build & maintain administration systems and applications for monitoring, alerting, data observability, access management, platform metrics, and end user transparency

• Build & maintain GenAI Platform platform solutions focused on security and governance for engineering delivery

• Build & maintain DataOps process for SDLC delivery

• Identify opportunities for improvements & optimization for greater scalability & delivery velocity

• Collaborate closely with Analytics Engineers to provide data & data models for analytical deliverables

• Perform root cause analysis on often complex errors to help ensure data pipeline availability

• Help drive technical & architectural decisions on the data platform including decisions on data architecture, data engineering processes, data quality frameworks, data access security & governance frameworks, DataOps processes & data consumption models.

• Help test new features in Dataiku and partner tools to both provide feedback internally as well as determine value towards internal analytics & data platform integration

• Work closely with key stakeholders across the organization including Infra, embedded analytics teams, Product and Engineering to help foster both technical implementations & requirements gathering

• Proactively drive innovation internally with dedicated innovation time & projects that aim to be transformational for either the platform, team or company as a whole.

• Actively contribute to the expertise level and competencies of the EDA Team and participate in the creation and support of data development standards and best practices. 

Requirements : 

• 3+ years of relevant experience in Data Engineering / Data Platform Engineering

• Expertise in SQL & Python is a must. Experience in Dataiku DSS is a big plus. 

• Prior experience with Snowflake strongly desired

• Prior experience with DevOps technologies such as Github Actions, Azure DevOps or Jenkins

• Strong understanding of data architecture & data modeling concepts

• Prior experience building and maintaining replication & data pipelines in a cloud data warehouse or data lake environment

• Excellent analytical and creative problem-solving skills - exhibit confidence to ask questions to bring clarity, share ideas and challenge the norm.

• Passion for continuous learning and teaching to help learn & teach new technologies & implementation strategies

• Experience working with complex stakeholders; dissecting vague asks and helping to define tangible requirements

• Ability to manage multiple projects and time constraints simultaneously in a high trust remote environment

• Ability to wear multiple hats depending on the project with the focus on accomplishing end goals while inspiring colleagues to do the same

• Excellent written and verbal communication skills (especially with senior level stakeholders) with the ability to speak to both the business value, data products, & technical capabilities of a platform.  Ability to create clear and concise documentations with a high degree of precision

OUR MISSION

At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood.

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT

Redwood Software is seeking a motivated and detail-oriented Technical Writer to join our team and support the development of clear, accurate, and user-centered content for Redwood’s Finance Automation solution.

In this role, you will create and maintain high-quality documentation while contributing to content design initiatives that enhance the overall customer experience. You will collaborate closely with product, engineering, and UX/design teams to ensure consistency across product documentation and in-product content.

We are particularly interested in candidates who are AI-forward and curious about emerging technologies, and who actively explore ways to responsibly incorporate AI tools into their documentation workflows, content design practices, and productivity strategies.

This is an excellent opportunity for a writer who understands how structured, well-designed content improves usability, adoption, and customer success — and who is excited about the evolving role of AI in technical communication.

Documentation & Content Development

• Produce and maintain high-quality, clear, and concise documentation for Redwood’s finance automation products, including user guides, implementation documentation, API documentation, knowledge base content, and release notes.

• Translate complex technical concepts — including third-party integrations, cloud services, and automation features — into user-friendly content tailored to different personas.

• Ensure documentation reflects current product capabilities, enhancements, and integrations.

Content Design & Customer Experience

• Apply content design principles to create structured, user-centered content that improves clarity, findability, and usability.

• Partner with UX and product design teams to develop and refine in-product content such as UI text, onboarding flows, error messages, tooltips, and microcopy.

• Contribute to content strategy discussions to ensure consistency across documentation and in-product experiences.

• Advocate for the customer perspective, using feedback and analytics to improve content effectiveness.

AI-Enabled Documentation Practices

• Explore and responsibly leverage AI tools to improve documentation efficiency, quality, and consistency.

• Experiment with AI-assisted drafting, editing, content structuring, metadata generation, and workflow optimization.

• Contribute ideas for incorporating AI into documentation processes while maintaining accuracy, governance, and brand standards.

• Stay informed on emerging AI trends and assess their applicability to technical communication and customer experience.

Cross-Functional Collaboration

• Collaborate with domain experts, engineers, product managers, and designers to gather information and ensure accuracy.

• Participate in Agile ceremonies and work within sprint cycles to deliver content aligned with product releases.

• Review and edit content for clarity, accuracy, tone, and adherence to style guidelines.
• Contribute to improving documentation workflows, standards, and governance processes.

YOUR EXPERIENCE

• Bachelor’s degree in Technical Communication, English, Computer Science, or equivalent practical experience.
• 3–5 years of experience in technical writing for complex software products, ideally within B2B SaaS environments.
• Demonstrated experience applying content design principles and contributing to user-centered content strategies.
• Experience working closely with UX/design teams on customer experience and in-product content, including microcopy and interface text.
• Experience creating technical documentation using tools such as MadCap Flare (or similar authoring tools), HTML, XML, or related technologies.
• Familiarity with modern documentation practices such as Docs as Code, version control (e.g., Git), and lightweight markup (e.g., Markdown).
• Experience with collaboration and project tools such as Jira and Confluence.
• Familiarity with API documentation tools (e.g., Swagger/OpenAPI).
• Strong written and verbal communication skills, attention to detail, and ability to manage multiple priorities in an Agile environment.

AI Mindset & Experience

• Experience incorporating AI tools into documentation workflows to improve efficiency, consistency, or content quality;

  or
  

• Demonstrated curiosity and proactive exploration of AI technologies in professional or personal projects.

• Understanding of responsible AI usage, including validation, fact-checking, and maintaining documentation integrity.

Nice to Have

• Exposure to workload automation, enterprise software, or cloud-based platforms.
• Familiarity with SAP, Docker, or basic Python scripting.
• Experience contributing to content governance frameworks or design systems.

What Success Looks Like

• Documentation is clear, accurate, and aligned with product releases.
• In-product content is consistent, user-centered, and aligned with design standards.
• AI tools are thoughtfully leveraged to enhance documentation quality and team productivity.
• Customers can successfully implement and use Finance Automation with minimal friction.
• Documentation and UI content support improved adoption, usability, and customer satisfaction.

Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

In this role, you’d be joining the GTM Issuing and Treasury for Platforms team. Our team is responsible for addressing the technical and architectural nuances of the Issuing, Issuer Processing, and Treasury for Platform Products. We help Stripe increase the GDP of the internet by enabling our EMEA users to launch and scale card programs in an efficient and repeatable manner.

What you’ll do

As a Program Manager, you will bring operational leverage to the team by working directly with users to onboard and manage their Issuing programs. You will partner with sales and support teams to scale Issuing while collaborating with Product Management and Engineering to action user feedback and improve our product. Success in this role means providing significant operational leverage across the entire lifecycle, from initial onboarding to growing large-scale platforms.

Responsibilities

• Monitor and oversee regional activation, providing regular reporting on inflight activations, launch dates, and blockers
• Act as the primary escalation point and strategic lead for complex Issuing implementations, ensuring we always put "Users First"
• Partner with Product, Field Deployment Engineers, and Professional Services to build dedicated Issuing squads
• Translate complex user requirements into actionable product and implementation roadmaps
• Audit deal architectures to provide architectural guardrails, specifically around platform and product interoperability
• Codify the "Issuing Playbook" in partnership with Product Management to support new card and account use cases
• Raise clear escalations and provide transparent reporting to leadership on milestone risks and ecosystem health

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of experience in card issuing program or project management within technical and regulatory domains
• Deep knowledge and expertise in the card ecosystem, value chain, and requirements of Visa and MasterCard
• Strong cross-functional communication skills with the ability to explain complex technical concepts to non-technical stakeholders
• Experience working directly with customers ranging from ambitious startups to large enterprises
• Proven ability to align a broad set of stakeholders via strong written and verbal communication

Preferred qualifications

• Experience in Stablecoin card issuing
• Hands-on experience with embedded bank accounts and non-card payment rails
• Experience with fintech products, Issuer processing, and card program management
• Proven experience in organizational building or restructuring while maintaining a high bar for user experience

About the Position

We are looking to hire an ASIC Physical Design Engineer to help us design, test and deploy advanced hardware. As part of our Ultra Low Latency team, you'll have the opportunity to collaborate with people in areas across the firm, including trading, networking and research infrastructure.

This isn't a traditional PD role. We're a small team where everyone works across the chip design process, and we expect our PD engineers to lead with physical design expertise but think like chip designers. You should be comfortable owning a PD flow end-to-end, but also able to read and write RTL and reason about design decisions that cross the front-end/back-end boundary. 

If you've spent your career exclusively in PD, this probably isn't the right fit—but if you've worked across the stack, either because you started as an RTL designer and moved into PD, or because you were on a smaller team where you had to wear multiple hats, we'd love to talk.

We're big believers in the ability of tools to improve the productivity, reliability and day-to-day joy of hardware engineering. That's why we created Hardcaml, a hardware development toolchain embedded in OCaml. We don't expect you to know OCaml (we'll teach you here), but we are looking for hardware engineers who are excited about the advantages that better tools can bring, and are willing to try new things as a result.

About You

• You have 8+ years hands-on experience building and running modern physical design flows (e.g., floorplanning, place and route, timing closure, physical verification, power analysis)
• You don't need to have optimised every last detail of every flow, but you should have broad enough experience across PD that you can own a flow end-to-end and know where the risks are
• Beyond PD, you can read and write RTL and understand how front-end design decisions affect physical implementation—and vice versa; You think about physical design in the context of the overall chip, not just as a downstream consumer of a netlist
• You're interested in using software engineering techniques to improve the hardware design process, and you have experience programming in a high-level language (Python, C++, Haskell, etc.)
• Fluent in English

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com.

About the Position

We are looking to hire an experienced ASIC Engineer to help us design, test and deploy advanced hardware designs. As part of our Ultra Low Latency team, you’ll have the opportunity to collaborate with people in areas across the firm, including trading, networking and research infrastructure. We are looking for someone who can contribute to all of our projects and be happy to work on both FPGA-based and ASIC-based technologies.

We’re big believers in the ability of tools to improve the productivity, reliability and day-to-day joy of hardware engineering. That’s why we created Hardcaml, a hardware development toolchain embedded in OCaml. We don’t expect you to know OCaml (we’ll teach you here), but we are looking for hardware engineers who are excited about the advantages that better tools can bring, and are willing to try new things as a result.

About You

• Have 4+ years practical experience in RTL design and verification
• Experienced in ASIC design using either Synopsys or Cadence flows, including at least one of the following:
  
  • Front-end RTL design and synthesis
  • Back-end physical design
  • Verification (including formal)
• Interested in using software engineering techniques to improve the hardware design process, and experience programming in some high-level languages (Python, C++, Java, Haskell, etc.)
• Fluent in English 

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com. 

 Business Director
Consumer PR 

Department: Consumer PR
Location: London
Contract type: Maternity Cover 12-Month Fixed Term Contract
Full Time/Part time: Full Time - Hybrid Working
Reporting into: Managing Partner

About Ogilvy:

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. The agency specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Lloyds Banking Group, Madri, Unilever and Mondelēz International. 

Ogilvy’s influencer marketing practice is the largest globally; we are proud to be the most awarded influencer agency for six years running and the recipient of the Cannes Grand Prix for Social & Creator for two consecutive years.  

Ogilvy UK also hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – which is now in its 12th year. James Murphy is the CEO of Ogilvy Group UK, which includes Ogilvy UK and New Commercial Arts (NCA), a boutique creative agency he co-founded in 2020, recently acquired by WPP.


The Role:

As the Business Director on the European and Global FMCG portfolio business within Consumer PR, you will lead client partnership, strategic counsel and integrated delivery across the portfolio, designed to provide the client with fully focused, senior leadership on some of the world’s most iconic FMCG brands.
The role sits at the intersection of earned-first thinking, culture-led marketing, and integrated agency delivery, ensuring that PR, social, influence and advertising work together to create impact at scale across diverse markets. This pivotal role places you at the heart of our operations for large FMCG portfolio, one of the world's most iconic and dynamic brands.

Your remit will span from the initial spark of ideation – identifying trends and innovative opportunities that drive cultural relevance – through the meticulous development of cutting-edge strategies tailored to diverse market nuances and brand objectives. You will lead the charge on defining compelling creative narratives and content frameworks, ensuring brand consistency and breakthrough engagement. Subsequently, you will oversee flawless execution, transforming strategy into impactful activations across various platforms and geographies.

This role demands a holistic leader capable of driving innovation, navigating complex client relationships, and delivering measurable results within a dynamic, multi-market agency environment.

Key Responsibilities:

Client leadership & stakeholder management

• Act as the senior day-to-day client lead for European and Global teams, building trusted, long-term partnerships
• Provide strategic counsel across brand, reputation, partnerships and cultural activation
• Lead complex, multi-market stakeholder management across global, regional and local teams
• Ensure the FMCG Brand has consistent, senior-level leadership fully embedded in the brand business

Global & European strategy development

• Lead the creation of global and European communications toolkits, frameworks and playbooks that balance global brand consistency with local market nuance
• Embed earned-first thinking into all toolkits
• Partner closely with creative and strategy leads to shape culturally relevant, insight-led ideas

Market management & intelligence

• Oversee market engagement across Europe and priority global territories, acting as a central connector between the brands global teams and local markets
• Ensure clients are consistently informed on market trends, cultural shifts, competitor activity and emerging opportunities
• Champion local market insight, ensuring work is adaptable, relevant and executable across diverse regions

Global events & partnerships

• Lead the communications strategy and delivery for global brand moments and events, ensuring alignment across markets
• Play a central role in developing and activating brand partnerships, embedding them seamlessly into toolkits and campaign narratives
• Work with market and agency leads to bring partnerships to life in locally relevant, culturally resonant ways

Team leadership & integration

• Directly manage a London-based team, working alongside creative and strategy leadership
• Foster a collaborative, high-performance team culture grounded in integration and shared ownership

What makes this role different:

• 100% dedicated to the FMCG portfolio, allowing for deep brand immersion and long-term strategic thinking
• Operates at true global scale, balancing global brand stewardship with local market realities
• Deeply partnership-led, with collaborations embedded into brand strategy
• Strong emphasis on earned-first, culture-first marketing, influencing how integrated campaigns are built from the ground up
• Sits within a fully integrated agency model, requiring constant collaboration across discipline
  
  

Key Leadership Competencies:

• Proven experience in global and/or European leadership roles, ideally within FMCG or large-scale consumer brands
• Exceptional stakeholder managementskills — this role is heavily relationship-driven and requires confidence navigating complexity
• Strong understanding of how global brands operate across markets, with sensitivity to cultural and market nuance
• Demonstrated experience working in integrated agency environmentsacross PR, advertising, social and influence
• A passion for culture-led, earned-first marketingand its role in driving brand relevance and business impact
• Commercially astute, strategically minded and comfortable operating at senior client level
• A genuine interest in — and affinity for — the drinks brands and the wider FMCG landscape

• Communication & Collaboration: Defines and communicates the overarching vision for the Influence practice. Develops communication strategies that align the department with agency leadership and fosters a culture of open dialogue and mentorship for senior leaders.
• Organisation & Resource Management: Architects the department's operational structure to support profitability and growth. Oversees P&L, leads resource forecasting, and ensures the practice is structured to handle complex, large-scale business needs.
• Responsibility & Accountability: Holds ultimate accountability for the entire department's commercial and creative performance. Empowers directors to lead their teams while maintaining transparent, high-level communication with executive leadership on business progress and challenges.
• Problem Solving & Decision Making: Acts as the final point of authority on the most critical business issues. Makes high-stakes decisions that protect the agency's commercial interests and mentors directors in strategic problem-solving.
• Growth & Development: Champions and funds a departmental learning culture. Defines the long-term talent strategy, creates career pathways for all levels, and builds a best-in-class team through senior hiring and mentorship.
• Ogilvy Values & Behaviours: Acts as the ultimate custodian of the agency's values within the department. Embeds these values into the practice's core processes, from recruitment and client management to performance recognition.
  
  
  

Skills for Your Growth to Client Partner:
To support your progression, you will be expected to develop capabilities in the following areas:

• C-Suite Partnership & Business Acumen: Transition from a practice leader to a C-suite strategic advisor. Develop a deep, holistic understanding of the client's entire business model, competitive landscape, and financial drivers to become an indispensable partner to their most senior leaders.
• Integrated Solution Leadership: Evolve from leading a single capability to orchestrating the agency's full suite of services. Master the art of integrating diverse crafts—from brand advertising and PR to consulting and data—to solve the client's most complex business problems.
• Enterprise Commercial Strategy: Shift focus from departmental P&L management to owning the entire client commercial relationship. Drive enterprise-level growth by identifying strategic opportunities across the client's organization and negotiating large-scale, multi-year partnerships.
• Relationship as the Core Product: Move from a role where the craft is the primary product to one where the strategic client relationship itself is the core deliverable. Your success will be measured by your ability to build unwavering trust and long-term loyalty at the highest levels.
  
  

Personal Qualities:

• Extensive and proven experience in a senior leadership role (e.g., Senior Account Director or Business Director) within a top-tier agency.

• Strategic yet pragmatic
• Culturally curious and globally minded
• Confident, collaborative and calm under pressure
• Energised by complexity, scale and partnership-driven work

• Demonstrated track record of P&L ownership and delivering significant, year-on-year business growth.
• Proven success in leading and winning multi-million-pound new business pitches.
• Exceptional leadership skills with experience in shaping departmental culture and developing senior talent.
• Strategic visionary with the ability to anticipate market trends and define a clear, forward-looking path for the business.
• Outstanding commercial acumen and sophisticated negotiation skills.

How we help you Thrive:

• 25 days annual leave + 1 Volunteer Day
• Bupa Healthcare
• Enhanced Maternity, Adoption and Shared Parental Leave
• Flexible Working Model with core working hours: 10am – 4pm
• A 1.5:1 Matching Pension Structure
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests.
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

• Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they’re here, for them to want to stay with us, grow their career, and to feel they belong with us. 

 Business Director
Consumer PR 

Department: Consumer PR
Location: London
Contract type: Maternity Cover 12-Month Fixed Term Contract
Full Time/Part time: Full Time - Hybrid Working
Reporting into: Managing Partner

About Ogilvy:

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. The agency specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Lloyds Banking Group, Madri, Unilever and Mondelēz International. 

Ogilvy’s influencer marketing practice is the largest globally; we are proud to be the most awarded influencer agency for six years running and the recipient of the Cannes Grand Prix for Social & Creator for two consecutive years.  

Ogilvy UK also hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – which is now in its 12th year. James Murphy is the CEO of Ogilvy Group UK, which includes Ogilvy UK and New Commercial Arts (NCA), a boutique creative agency he co-founded in 2020, recently acquired by WPP.


The Role:

As the Business Director on the European and Global FMCG portfolio business within Consumer PR, you will lead client partnership, strategic counsel and integrated delivery across the portfolio, designed to provide the client with fully focused, senior leadership on some of the world’s most iconic FMCG brands.
The role sits at the intersection of earned-first thinking, culture-led marketing, and integrated agency delivery, ensuring that PR, social, influence and advertising work together to create impact at scale across diverse markets. This pivotal role places you at the heart of our operations for large FMCG portfolio, one of the world's most iconic and dynamic brands.

Your remit will span from the initial spark of ideation – identifying trends and innovative opportunities that drive cultural relevance – through the meticulous development of cutting-edge strategies tailored to diverse market nuances and brand objectives. You will lead the charge on defining compelling creative narratives and content frameworks, ensuring brand consistency and breakthrough engagement. Subsequently, you will oversee flawless execution, transforming strategy into impactful activations across various platforms and geographies.

This role demands a holistic leader capable of driving innovation, navigating complex client relationships, and delivering measurable results within a dynamic, multi-market agency environment.

Key Responsibilities:

Client leadership & stakeholder management

• Act as the senior day-to-day client lead for European and Global teams, building trusted, long-term partnerships
• Provide strategic counsel across brand, reputation, partnerships and cultural activation
• Lead complex, multi-market stakeholder management across global, regional and local teams
• Ensure the FMCG Brand has consistent, senior-level leadership fully embedded in the brand business

Global & European strategy development

• Lead the creation of global and European communications toolkits, frameworks and playbooks that balance global brand consistency with local market nuance
• Embed earned-first thinking into all toolkits
• Partner closely with creative and strategy leads to shape culturally relevant, insight-led ideas

Market management & intelligence

• Oversee market engagement across Europe and priority global territories, acting as a central connector between the brands global teams and local markets
• Ensure clients are consistently informed on market trends, cultural shifts, competitor activity and emerging opportunities
• Champion local market insight, ensuring work is adaptable, relevant and executable across diverse regions

Global events & partnerships

• Lead the communications strategy and delivery for global brand moments and events, ensuring alignment across markets
• Play a central role in developing and activating brand partnerships, embedding them seamlessly into toolkits and campaign narratives
• Work with market and agency leads to bring partnerships to life in locally relevant, culturally resonant ways

Team leadership & integration

• Directly manage a London-based team, working alongside creative and strategy leadership
• Foster a collaborative, high-performance team culture grounded in integration and shared ownership

What makes this role different:

• 100% dedicated to the FMCG portfolio, allowing for deep brand immersion and long-term strategic thinking
• Operates at true global scale, balancing global brand stewardship with local market realities
• Deeply partnership-led, with collaborations embedded into brand strategy
• Strong emphasis on earned-first, culture-first marketing, influencing how integrated campaigns are built from the ground up
• Sits within a fully integrated agency model, requiring constant collaboration across discipline
  
  

Key Leadership Competencies:

• Proven experience in global and/or European leadership roles, ideally within FMCG or large-scale consumer brands
• Exceptional stakeholder managementskills — this role is heavily relationship-driven and requires confidence navigating complexity
• Strong understanding of how global brands operate across markets, with sensitivity to cultural and market nuance
• Demonstrated experience working in integrated agency environmentsacross PR, advertising, social and influence
• A passion for culture-led, earned-first marketingand its role in driving brand relevance and business impact
• Commercially astute, strategically minded and comfortable operating at senior client level
• A genuine interest in — and affinity for — the drinks brands and the wider FMCG landscape

• Communication & Collaboration: Defines and communicates the overarching vision for the Influence practice. Develops communication strategies that align the department with agency leadership and fosters a culture of open dialogue and mentorship for senior leaders.
• Organisation & Resource Management: Architects the department's operational structure to support profitability and growth. Oversees P&L, leads resource forecasting, and ensures the practice is structured to handle complex, large-scale business needs.
• Responsibility & Accountability: Holds ultimate accountability for the entire department's commercial and creative performance. Empowers directors to lead their teams while maintaining transparent, high-level communication with executive leadership on business progress and challenges.
• Problem Solving & Decision Making: Acts as the final point of authority on the most critical business issues. Makes high-stakes decisions that protect the agency's commercial interests and mentors directors in strategic problem-solving.
• Growth & Development: Champions and funds a departmental learning culture. Defines the long-term talent strategy, creates career pathways for all levels, and builds a best-in-class team through senior hiring and mentorship.
• Ogilvy Values & Behaviours: Acts as the ultimate custodian of the agency's values within the department. Embeds these values into the practice's core processes, from recruitment and client management to performance recognition.
  
  
  

Skills for Your Growth to Client Partner:
To support your progression, you will be expected to develop capabilities in the following areas:

• C-Suite Partnership & Business Acumen: Transition from a practice leader to a C-suite strategic advisor. Develop a deep, holistic understanding of the client's entire business model, competitive landscape, and financial drivers to become an indispensable partner to their most senior leaders.
• Integrated Solution Leadership: Evolve from leading a single capability to orchestrating the agency's full suite of services. Master the art of integrating diverse crafts—from brand advertising and PR to consulting and data—to solve the client's most complex business problems.
• Enterprise Commercial Strategy: Shift focus from departmental P&L management to owning the entire client commercial relationship. Drive enterprise-level growth by identifying strategic opportunities across the client's organization and negotiating large-scale, multi-year partnerships.
• Relationship as the Core Product: Move from a role where the craft is the primary product to one where the strategic client relationship itself is the core deliverable. Your success will be measured by your ability to build unwavering trust and long-term loyalty at the highest levels.
  
  

Personal Qualities:

• Extensive and proven experience in a senior leadership role (e.g., Senior Account Director or Business Director) within a top-tier agency.

• Strategic yet pragmatic
• Culturally curious and globally minded
• Confident, collaborative and calm under pressure
• Energised by complexity, scale and partnership-driven work

• Demonstrated track record of P&L ownership and delivering significant, year-on-year business growth.
• Proven success in leading and winning multi-million-pound new business pitches.
• Exceptional leadership skills with experience in shaping departmental culture and developing senior talent.
• Strategic visionary with the ability to anticipate market trends and define a clear, forward-looking path for the business.
• Outstanding commercial acumen and sophisticated negotiation skills.

How we help you Thrive:

• 25 days annual leave + 1 Volunteer Day
• Bupa Healthcare
• Enhanced Maternity, Adoption and Shared Parental Leave
• Flexible Working Model with core working hours: 10am – 4pm
• A 1.5:1 Matching Pension Structure
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests.
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

• Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they’re here, for them to want to stay with us, grow their career, and to feel they belong with us. 

We are currently looking to hire an Intelligence Collection Specialist to join our Corporate Team in Hereford, England, United Kingdom.

*This position allows for remote work arrangements from the United Kingdom only. 

*This is a full-time position consisting of a 40-hour work week. Shift work. Some - Weekends and holidays required. 

This role will also be required to rotate shifts every two months in accordance with the roster.
This cadence and shift pattern is subject to change based on operational needs.
Your normal shift pattern will be four ten-hour shifts on, followed by three days off.

JOB DESCRIPTION

This position requires the Specialist to use intelligence sources, internal and external assets, and open-source media to identify threats and provide timely and accurate information to Concentric clients. The Specialist will identify and monitor viable hazards to employees, operations, global assets, and the brand, reporting these threats to clients, 24/7. 

The Intelligence Collection Specialist will bring strong analytical skills, familiarity with open-source intelligence (OSINT) tools, and the ability to synthesize complex data into clear and effective intelligence products. They will demonstrate intellectual curiosity, technical fluency, and a commitment to proactive threat detection that informs decision-making and protects people, assets, and operations worldwide.

RESPONSIBILITIES 

Intelligence Collection and Threat Monitoring

• Conduct continuous collection and review of open source information utilizing multiple systems and sources to detect potential threats.
• Actively monitor travel safety and security of clients on a global, 24/7 basis. 
• Continuously monitor global open-source intelligence (OSINT), media channels, and specialized threat feeds to detect and assess real-time and emerging threats.
• Identify and track geopolitical, environmental, criminal, cyber, health-related, or infrastructure risks that could affect client safety or business continuity.
• Act as a primary node for threat-related communications, offering rapid situation awareness and actionable intelligence to stakeholders.
• Communicate clearly and effectively in writing and verbally with internal and external stakeholders about relevant intelligence and threat information. 

Intelligence Analysis and Report

• Analyze multi-source data to assess implications of threats on client operations, travel, and reputational standing.
• Produce timely, accurate, and concise threat alerts tailored to client needs.
• Develop and refine methodologies and tools for intelligence collection, fusion, and dissemination.

Research Support

• Support internal and client-facing investigations by compiling and assessing relevant intelligence from internal and external sources.
• Leverage structured analytic techniques to identify trends, forecast potential risks, and recommend mitigation strategies.
• Use OSINT sources and investigative databases to complete investigations on persons or companies of interest.

REQUIRED QUALIFICATIONS 

• Bachelor's degree in criminal justice, international security, political science, or a related field.
• Must be able to legally work in the country where this position is located without visa sponsorship.

PREFERRED QUALIFICATIONS

• Preferred 2 years of demonstrated experience doing the following:
• Military service or prior experience working in a GSOC
• Effective assessment and evaluation of sensitive situations
• Quickly and accurately identify and respond to critical issues
• Research, investigate, compile, and assess information
• Demonstrate planning and organizational skills
• Skilled in synthesizing facts, concepts, and principles
• Customer service mindset

COMPENSATION & BENEFITS

• 20 Vacation Days plus Bank Holidays (8) 
• Personal Accident Insurance 
• Employee Assistance Program for personal needs
• Enrollment into the pension scheme to which SPS contributes 3% of your salary
• Credentity Protection - Eclipse Digital Protection by Concentric
• Dedicated Security and Intelligence Training Programs for Professional Development 
  
• Coaching and Mentoring Opportunities