Join the Bloomreach GIST (Global Information Security & Technology) team as an Associate Security Analyst and help protect our e-commerce environment from threats, vulnerabilities, and sophisticated attackers. Your work will have a significant impact on numerous customers across various e-commerce verticals and hundreds of millions of online users. As a core member of our globally distributed 24/7 Security Operations Team, you can work full-time from our India offices or from home.

Your job will be (but not limited to)

● To Monitor, analyze & interpret security/system/application/infrastructure logs for events, configuration irregularities & potential incidents
● To leverage security tools, custom built dashboards and/or proactive identification approaches to detect anomalous activities
● Monitoring Cloud infrastructure for security-related events
● Monitoring threat/vulnerability landscape and security advisories, coordinate and escalate as appropriate
●To work with application security teams, product specialists, GRC, legal teams on active incidents and/or investigations
● To participate in a major incident call, document incident report summaries
● To document, follow and execute standard operating procedures (SOPs)
● Documenting/Managing/maintaining & following use cases, playbooks and/or knowledge base articles
● To work on incidents, requests related to security
● Owning responsibilities within a shift with a positive mindset towards growth & upskilling

Professional experience, skills & requirements

● 2+ years of hands on experience as part of a 24*7 Security Operations team OR a starter with equivalent degree/specialization in the area of Cyber Security with a proven project dealing in the new age landscape (SaaS platform Security, SecOps, API/Container Security, Threat Intel/Hunting, Vulnerability Management).
● Hands on experience or deep knowledge on usage of SIEM, SOAR, EDR ( modules like TI, VM, DLP)
● Exposure or experience in using any of CSPM tools (SentinelOne, Falcon Horizon, Wiz,Sysdig,Prisma cloud,MS Defender)
● Exposure or experience in assessing, interpreting & managing vulnerabilities using relevant tools.
● Knowledge of either AWS or GCP is must
● Should possess positive attitude to participate, own & drive tasks for POCs for various tools
● Understanding of risk framework
● Ability to assess emerging trends & threats in cyber security space
● Should possess good analytical, problem-solving, and interpersonal skills. Should be able to apply & provide logical reasoning
● Knowledge of NIST framework, OSINT standards, MITRE ATT&CK framework & cybersecurity incident lifecycle is an advantage. Beginner level of understanding is mandatory
● Mandatory to work in a 24/7 rotation shift & weekends
● Possess excellent command on communication in English being a good listener, speaker & reader 

Your success story will be:

In the first 30 days you will

● Understand the roles & responsibilities of SOC team, in-scope vs out of scope tasks
● Read & understand SOPs, Policies & working procedures of the team
● Shadow peers in day to day work, overlook tickets, alerts, incidents, understand the current state of ongoing projects/enhancements etc

In the next 30 days you will (60 days from start)

● Start owning incidents, tasks as independent contributor with a peer shadowing you
● Participate in incident related calls, cross team/department meetings
● Handle SIEM/SOAR/EDR events

In the next 30 days you will(90 days from start)

● You will start documenting or tweaking existing SOPs, process document
● You will bear responsibilities of representing team in forums/meetings/discussions
● You will start managing shift alone when needed
● You will adapt yourself to service improvement mindset and contribute to overall success of the team

What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Vendor management experience
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

• In-depth Knowledge of SMS & MMS
• Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience in Vendor Management
• Commercial Negotiation
• Contract Management
• Billing Management
• New Account Creation
• Customer Pre-Sales Engagement
• Customer Post-Sales Engagement
• Customer Onboarding
• CTIA & CWTA compliance
• TCPA Compliance
• Delivering Product Training Sessions

#LI-HO1

What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Vendor management experience
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

• In-depth Knowledge of SMS & MMS
• Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience in Vendor Management
• Commercial Negotiation
• Contract Management
• Billing Management
• New Account Creation
• Customer Pre-Sales Engagement
• Customer Post-Sales Engagement
• Customer Onboarding
• CTIA & CWTA compliance
• TCPA Compliance
• Delivering Product Training Sessions

#LI-HO1

About the Team

The GIST IT Helpdesk is the front line for supporting Bloomreachers with secure, reliable access to our tools, data, and devices. The team manages access to company systems, laptops, and core collaboration platforms (e.g., Google Workspace, Slack, Zoom, Freshservice, JumpCloud) with a strong focus on access minimization and security best practices.

Location: London (two days per week in office) – with flexibility to support a global, remote-first workforce.

Role Overview

As an IT Helpdesk Support (P1), you are an early-career IT professional focused on learning and executing well-defined, foundational support tasks under close guidance. You will:

• Handle basic, clearly scoped incidents and service requests via email, chat (Slack), and support tickets (Freshservice), following established runbooks
• Support account lifecycle operations (onboarding, offboarding, access changes) across key SaaS tools via JumpCloud and related systems
• Contribute to the security and stability of our environment by applying standard procedures for access, device, and account protection

This is an excellent entry point into corporate IT, with a clear growth path toward more independent P2/P3 roles in Infrastructure, Security Operations, or broader GIST functions.

Key Responsibilities

End-User Support & Ticket Handling

• Serve as a first-line point of contact for IT-related issues and requests.
• Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers when needed.
• Resolve basic / well-defined issues such as:
• Password resets and SSO access issues
• Standard software install/uninstall requests
• Basic troubleshooting for Google Workspace, Slack, Zoom, and other standard tools
• Follow documented troubleshooting steps and escalation procedures consistently, keeping users informed on ticket status.

Access Management & Identity

• Process standard access requests for company tools following least-privilege and access-minimization principles.
• Use JumpCloud and other IAM tooling to:
• Provision/deprovision users
• Assign/remove application access
• Enforce MFA and basic security controls
• Validate approvals (manager + application owner) before granting access and document changes in Freshservice.

Device & Endpoint Support

• Support laptop setup and configuration for new hires (OS configuration, management agent enrollment, security tools, core applications) in line with IT and security standards.
• Perform basic endpoint troubleshooting (performance issues, connectivity, common application errors).
• Ensure devices stay compliant with security baselines (disk encryption, screen lock, OS patch level) and flag deviations for remediation.

Documentation & Knowledge

• Follow existing knowledge base articles in Bloomroom – IT Helpdesk and contribute updates for common issues and workflows.
• Document resolutions and workarounds clearly in tickets to support future self-service and reduce repeat incidents.
• Participate in internal reviews of runbooks and SOPs, suggesting improvements based on recurring issues you see.

Collaboration & Security Culture

• Collaborate with Infrastructure, Security Operations, and Workplace Experience/People teams on onboarding, offboarding, and tooling changes.
• Reinforce security awareness with users (e.g., phishing, account sharing, strong passwords, reporting suspicious activity).
• Escalate any suspected security incidents promptly to the SOC or security team as per defined procedures.

Required Qualifications & Experience

• 0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome).
• Basic understanding of:
• Operating systems (Windows and/or macOS)
• Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting)
• SaaS concepts and SSO/identity providers
• Strong customer service orientation with clear, professional written and verbal communication in English.
• Demonstrated ability to follow runbooks and procedures accurately, asking for help when issues are unclear or out of scope.
• Proven interest in IT (coursework, certifications, labs, side projects, or prior support experience).

Preferred Qualifications

• Exposure to or interest in:
• Google Workspace, Slack, Zoom, and other modern collaboration tools
• Ticketing tools such as Freshservice, Zendesk, or ServiceNow
• Identity and access management solutions (e.g., JumpCloud, Okta, Azure AD SSO)
• Basic awareness of information security concepts (least privilege, MFA, phishing, secure handling of data).
• Entry-level certifications a plus (e.g., CompTIA A+, ITF+, Google IT Support, or similar).

Growth Expectations (Bloomreach Career Architecture)

This role is mapped to P1 – Novice Contributor in the Bloomreach career architecture:

• Demonstrates potential and intrinsic motivation, with limited prior industry experience.
• Handles basic, well-defined tasks and contributes to team projects under close supervision.
• Applies foundational knowledge and problem-solving skills to straightforward issues, escalating when complexity increases.
• Focuses on building core competencies in:
• Technical troubleshooting
• Tool and process familiarity (Freshservice, JumpCloud, core SaaS)
• Communication and collaboration with peers and stakeholders

Performance and growth will be evaluated against these expectations and the broader Bloomreach values and career architecture guidelines.

Career Growth

Success in this role prepares you for progression to P2 (Developing Professional) roles in:

• IT Helpdesk / Service Desk (greater ownership, more complex issues)
• IT Infrastructure / Systems Administration
• Security Operations (SOC Analyst, Product Security)
• Broader GIST and G&A roles aligned with your strengths and interests

You’ll be supported with on-the-job training, peer mentoring, and access to learning resources as defined in Bloomreach’s Career Architecture and development programs.

Become a Senior SRE for Bloomreach!

Join the newly form Datacraft team — the team building the next-generation data platform for Bloomreach Engagement. Datacraft owns three interconnected domains:

• Data Warehouses (~60%) — making Bloomreach data first-class in customer DWHs (Snowflake, BigQuery, Databricks). The strategic goal for 2026–27 is to use DWHs to exponentially accelerate data adoption.
• Loomi Analytics Agent (~20%) — evolving Loomi Analytics into an agentic analytics assistant that can explore data across systems, explain insights, and act on them.
• Dashboards & Analytics Stack (~20%) — moving Engagement reporting onto DWH-backed, modern analytics stacks (semantic layers, headless BI tools).

As a Senior SRE, you will be the reliability backbone of this AI-first data team. Your work will directly impact the deployments, pipelines, reliability, and observability of pipelines and services that hundreds of enterprise customers depend on — from data exports into Databricks and BigQuery, to the  AI agent Loomi uses to surface insights.

Datacraft is an AI-first team. We believe code is a commodity and expect every engineer to fluently use coding agents (e.g., Cursor, Claude Code, Copilot, Gemini CLI) as a core part of their daily workflow. The ability to leverage AI tooling to accelerate development, prototyping, and problem-solving is not optional — it's foundational. 

For candidates at the P3 / Senior SRE level, starting monthly compensation begins at 3 800 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included. Working in one of our Central European offices (Bratislava, Praha, Brno) or from home on a full-time basis, you'll become a core part of the Engineering team.

What challenge awaits you?

As a P3 (Senior) SRE at Bloomreach, you are an independent professional — expert in reliability engineering, able to decompose objectives into actionable infrastructure improvements, and lead initiatives end-to-end with minimal day-to-day guidance.

We need you to build and operate an ecosystem where data engineers can safely and efficiently develop, debug, and operate data-intensive jobs and services — spanning Kafka ingest pipelines, Iceberg data lakes, multi-DWH exports, Databricks deployment and orchestration (Airflow / Cloud Composer), and agentic AI workloads.

Your responsibilities

a. Platform reliability & observability

• Build and maintain the reliability ecosystem where engineers can safely develop, debug, and operate DataCraft services running on GCP and Kubernetes (DataProc, Cloud Composer, BigQuery, Snowflake/Databricks connectors).
• Ensure end-to-end observability across the full data platform — from Kafka ingest through GCS/Iceberg staging, Airflow orchestration, to Databricks and BigQuery destinations — enabling the team to catch missing loads, SLA breaches, and data drifts before customers notice, or costs drift.
• Drive scalability so services can scale vertically and horizontally based on operational and telemetric data (OpenTelemetry, Prometheus, Victoria Metrics).
• Maintain team health dashboards and alerting (Grafana, PagerDuty, Sentry).

b. Infrastructure as Code & deployments

• Own and evolve Terraform-based infrastructure for DataCraft services.
• Automate deployments, instance setup, and operational runbooks to eliminate manual/semi-manual steps.
• Maintain CI/CD pipelines (GitLab) with linters, security scans, and code quality checks, AI code reviews, enabling engineers to produce high-quality MRs.

c. Security & compliance

• Help the team fulfill security requirements for ISO and SOC2 audits by enforcing security principles: key distribution, key rotation, authorization & authentication at the service level, data encryption in transit, data isolation, resource limitations, and audit logs.
• Ensure data access controls are properly enforced across multi-DWH environments (BigQuery, Snowflake, Databricks).

d. Incident management & L3 support

• Participate in and drive L3 on-call rotation and incident resolution for DataCraft services.
• Contribute tooling for debugging, troubleshooting, and performance testing of data pipelines and orchestration layers.
• Use telemetry data and distributed tracing to navigate complex, distributed service architectures.

e. Agentic platform reliability

• Ensure reliability and observability of the Loomi Analytics Agent data infrastructure — LLM API gateway performance, MCP server health, and evaluation pipeline availability.
• Monitor and alert on data quality issues that could introduce inconsistencies or hallucinations in Loomi's responses — making the agent's data access patterns reliable and debuggable.

Our tech stack

Languages: Python (primary), Go, SQL Messaging & streaming: Apache Kafka Storage & databases: Databricks, BigQuery, Apache Iceberg, GCS, Mongo, Redis Data processing & orchestration: Apache Spark, DataFlow, Airflow / Cloud Composer Infrastructure: GCP, Kubernetes, Terraform AI / Agentic: LLM APIs, MCP, agent orchestration frameworks Observability: Grafana, Prometheus, Victoria Metrics, PagerDuty, Sentry, OpenTelemetry CI/CD & tooling: GitLab, Jira, Confluence AI coding agents: Cursor, Claude Code

Your qualifications

Professional experience

Impact

• You can articulate how your contributions transformed the way engineers work and fostered a strong SRE/DevOps culture.
• You can demonstrate how impactful reliability work connects to business success and customer outcomes.

Ownership

• You embrace the you build it, you run it principle — you love owning what you ship.
• You are cost-aware: effective vertical and horizontal autoscaling and detailed telemetry insights are how you demonstrate mindfulness of cloud spend.

Systematic approach

• Infrastructure as Code is the only thing that brings stability into chaos
• You design for failure: SLOs, error budgets, and runbooks are first-class artifacts, not afterthoughts.

Data-driven

• You use telemetry and metrics to give engineers actionable feedback on how applications and services behave.
• You can navigate complex data platform architectures using distributed tracing and debugging.

Technical skills

• Solid hands-on experience with GCP (BigQuery, DataProc, Cloud Composer, GCS) and Kubernetes.
• Experience with Python; Go is a strong advantage.
• Familiarity with data pipeline technologies (Kafka, Airflow/Cloud Composer, Spark, Iceberg) — you don't need to write ETL code, but you need to operate it reliably and know when something is wrong.
• Fluent use of AI coding agents (Cursor, Claude Code, Copilot, Gemini CLI, or similar) — you already use these tools daily to accelerate work.
• Comfortable with on-call rotation and 24/7 incident response.
• Remote-first mindset — you know how to be effective in distributed teams.
• You are able to learn and adapt — essential when exploring new tech or navigating our growing codebase.

Strongly preferred

• Experience operating single-DWH environments (Snowflak, Databricks or BigQuery).
• Familiarity with agentic/LLM workloads — API reliability, latency SLOs, trace observability for AI systems.
• Experience with open table formats (Iceberg, Delta Lake) in production environments.
• Exposure to data security and compliance in the context of customer-facing DWH integrations (consent, data retention, PII handling).

Personal qualities

• Ownership & accountability — you take issues from detection through to resolution and follow-up prevention.
• Systematic thinking — you identify root causes, not symptoms, and document your findings so the team learns.
• Collaboration & communication — you explain trade-offs and constraints clearly to both engineers and non-engineers.
• Bias for reliability — operational excellence (SLOs, oncall friendliness, proactive alerting) is not a chore, it's your craft.
• Continuous improvement mindset — you are comfortable iterating, revisiting assumptions, and improving incrementally.
• Comfortable operating remote-first in a distributed team across Central Europe.

Your success story

In 30 days:

• Get to know the DataCraft team, the company, and the most important processes.
• Set up your local and GCP development environment and complete the Engagement engineering onboarding.
• Understand the current state of DataCraft services: pipelines, orchestration, observability gaps, and on-call runbooks.

In 90 days:

• Start contributing to the L3 on-call rotation, handling incidents, troubleshooting, and debugging — which will sharpen your understanding of the platform and surface fresh improvement ideas.
• Deliver your first meaningful reliability improvement: an observability enhancement, a deployment automation, or an SLO definition for a key DataCraft service.

In 180 days:

• Own the reliability posture of at least one DataCraft domain end-to-end — able to independently design, operate, and continuously improve it.
• Drive measurable improvements in MTTR, alert signal-to-noise ratio, or deployment confidence across the team.
• Be a trusted reliability partner in architecture discussions — your input shapes how new DataCraft services are designed for operability from day one.

#LI-KP1

Become a Senior SRE for Bloomreach!

Join the newly form Datacraft team — the team building the next-generation data platform for Bloomreach Engagement. Datacraft owns three interconnected domains:

• Data Warehouses (~60%) — making Bloomreach data first-class in customer DWHs (Snowflake, BigQuery, Databricks). The strategic goal for 2026–27 is to use DWHs to exponentially accelerate data adoption.
• Loomi Analytics Agent (~20%) — evolving Loomi Analytics into an agentic analytics assistant that can explore data across systems, explain insights, and act on them.
• Dashboards & Analytics Stack (~20%) — moving Engagement reporting onto DWH-backed, modern analytics stacks (semantic layers, headless BI tools).

As a Senior SRE, you will be the reliability backbone of this AI-first data team. Your work will directly impact the deployments, pipelines, reliability, and observability of pipelines and services that hundreds of enterprise customers depend on — from data exports into Databricks and BigQuery, to the  AI agent Loomi uses to surface insights.

Datacraft is an AI-first team. We believe code is a commodity and expect every engineer to fluently use coding agents (e.g., Cursor, Claude Code, Copilot, Gemini CLI) as a core part of their daily workflow. The ability to leverage AI tooling to accelerate development, prototyping, and problem-solving is not optional — it's foundational. Working in one of our Central European offices (Bratislava, Praha, Brno) or from home on a full-time basis, you'll become a core part of the Engineering team.

What challenge awaits you?

As a P3 (Senior) SRE at Bloomreach, you are an independent professional — expert in reliability engineering, able to decompose objectives into actionable infrastructure improvements, and lead initiatives end-to-end with minimal day-to-day guidance.

We need you to build and operate an ecosystem where data engineers can safely and efficiently develop, debug, and operate data-intensive jobs and services — spanning Kafka ingest pipelines, Iceberg data lakes, multi-DWH exports, Databricks deployment and orchestration (Airflow / Cloud Composer), and agentic AI workloads.

Your responsibilities

a. Platform reliability & observability

• Build and maintain the reliability ecosystem where engineers can safely develop, debug, and operate DataCraft services running on GCP and Kubernetes (DataProc, Cloud Composer, BigQuery, Snowflake/Databricks connectors).
• Ensure end-to-end observability across the full data platform — from Kafka ingest through GCS/Iceberg staging, Airflow orchestration, to Databricks and BigQuery destinations — enabling the team to catch missing loads, SLA breaches, and data drifts before customers notice, or costs drift.
• Drive scalability so services can scale vertically and horizontally based on operational and telemetric data (OpenTelemetry, Prometheus, Victoria Metrics).
• Maintain team health dashboards and alerting (Grafana, PagerDuty, Sentry).

b. Infrastructure as Code & deployments

• Own and evolve Terraform-based infrastructure for DataCraft services.
• Automate deployments, instance setup, and operational runbooks to eliminate manual/semi-manual steps.
• Maintain CI/CD pipelines (GitLab) with linters, security scans, and code quality checks, AI code reviews, enabling engineers to produce high-quality MRs.

c. Security & compliance

• Help the team fulfill security requirements for ISO and SOC2 audits by enforcing security principles: key distribution, key rotation, authorization & authentication at the service level, data encryption in transit, data isolation, resource limitations, and audit logs.
• Ensure data access controls are properly enforced across multi-DWH environments (BigQuery, Snowflake, Databricks).

d. Incident management & L3 support

• Participate in and drive L3 on-call rotation and incident resolution for DataCraft services.
• Contribute tooling for debugging, troubleshooting, and performance testing of data pipelines and orchestration layers.
• Use telemetry data and distributed tracing to navigate complex, distributed service architectures.

e. Agentic platform reliability

• Ensure reliability and observability of the Loomi Analytics Agent data infrastructure — LLM API gateway performance, MCP server health, and evaluation pipeline availability.
• Monitor and alert on data quality issues that could introduce inconsistencies or hallucinations in Loomi's responses — making the agent's data access patterns reliable and debuggable.

Our tech stack

Languages: Python (primary), Go, SQL Messaging & streaming: Apache Kafka Storage & databases: Databricks, BigQuery, Apache Iceberg, GCS, Mongo, Redis Data processing & orchestration: Apache Spark, DataFlow, Airflow / Cloud Composer Infrastructure: GCP, Kubernetes, Terraform AI / Agentic: LLM APIs, MCP, agent orchestration frameworks Observability: Grafana, Prometheus, Victoria Metrics, PagerDuty, Sentry, OpenTelemetry CI/CD & tooling: GitLab, Jira, Confluence AI coding agents: Cursor, Claude Code

Your qualifications

Professional experience

Impact

• You can articulate how your contributions transformed the way engineers work and fostered a strong SRE/DevOps culture.
• You can demonstrate how impactful reliability work connects to business success and customer outcomes.

Ownership

• You embrace the you build it, you run it principle — you love owning what you ship.
• You are cost-aware: effective vertical and horizontal autoscaling and detailed telemetry insights are how you demonstrate mindfulness of cloud spend.

Systematic approach

• Infrastructure as Code is the only thing that brings stability into chaos
• You design for failure: SLOs, error budgets, and runbooks are first-class artifacts, not afterthoughts.

Data-driven

• You use telemetry and metrics to give engineers actionable feedback on how applications and services behave.
• You can navigate complex data platform architectures using distributed tracing and debugging.

Technical skills

• Solid hands-on experience with GCP (BigQuery, DataProc, Cloud Composer, GCS) and Kubernetes.
• Experience with Python; Go is a strong advantage.
• Familiarity with data pipeline technologies (Kafka, Airflow/Cloud Composer, Spark, Iceberg) — you don't need to write ETL code, but you need to operate it reliably and know when something is wrong.
• Fluent use of AI coding agents (Cursor, Claude Code, Copilot, Gemini CLI, or similar) — you already use these tools daily to accelerate work.
• Comfortable with on-call rotation and 24/7 incident response.
• Remote-first mindset — you know how to be effective in distributed teams.
• You are able to learn and adapt — essential when exploring new tech or navigating our growing codebase.

Strongly preferred

• Experience operating single-DWH environments (Snowflak, Databricks or BigQuery).
• Familiarity with agentic/LLM workloads — API reliability, latency SLOs, trace observability for AI systems.
• Experience with open table formats (Iceberg, Delta Lake) in production environments.
• Exposure to data security and compliance in the context of customer-facing DWH integrations (consent, data retention, PII handling).

Personal qualities

• Ownership & accountability — you take issues from detection through to resolution and follow-up prevention.
• Systematic thinking — you identify root causes, not symptoms, and document your findings so the team learns.
• Collaboration & communication — you explain trade-offs and constraints clearly to both engineers and non-engineers.
• Bias for reliability — operational excellence (SLOs, oncall friendliness, proactive alerting) is not a chore, it's your craft.
• Continuous improvement mindset — you are comfortable iterating, revisiting assumptions, and improving incrementally.
• Comfortable operating remote-first in a distributed team across Central Europe.

Your success story

In 30 days:

• Get to know the DataCraft team, the company, and the most important processes.
• Set up your local and GCP development environment and complete the Engagement engineering onboarding.
• Understand the current state of DataCraft services: pipelines, orchestration, observability gaps, and on-call runbooks.

In 90 days:

• Start contributing to the L3 on-call rotation, handling incidents, troubleshooting, and debugging — which will sharpen your understanding of the platform and surface fresh improvement ideas.
• Deliver your first meaningful reliability improvement: an observability enhancement, a deployment automation, or an SLO definition for a key DataCraft service.

In 180 days:

• Own the reliability posture of at least one DataCraft domain end-to-end — able to independently design, operate, and continuously improve it.
• Drive measurable improvements in MTTR, alert signal-to-noise ratio, or deployment confidence across the team.
• Be a trusted reliability partner in architecture discussions — your input shapes how new DataCraft services are designed for operability from day one.

#LI-KP1

We are looking for a dedicated DevOps Engineer to join our Analytics team and manage our in-memory database (IMF) and related services. Our system runs on Google Cloud Platform (GCP) and Kubernetes and integrates with Kafka, MongoDB, and other services. Your job will be to keep our databases and services running smoothly, maintain reliable monitoring, and develop tools and automation for new releases, maintenance, and incident management.

The team works remotely in the Central European Time Zone. We are happy to meet you in Brno, Prague (Czechia) or Bratislava (Slovakia), where our headquarters is located. Salary ranges from 4,200 EUR gross/month, depending on your seniority.

Responsibilities

• System Administration:
• Manage and configure our Kubernetes components to ensure they are highly available, reliable, and perform well.
• Incident Management:
• Handle incident responses and perform root cause analysis for critical issues.
• Participate in a 24/7 on-call rotation, with each duty lasting 1 week. We aim to have 4 engineers in the rotation.
• Automation and Tools Development: Create and maintain scripts and tools using Python and Go to automate operations and reduce manual tasks.
• Scaling and Resource Planning:
• Monitor system performance and plan for future scaling.
• Ensure there are enough resources during peak times.
• Monitoring and Logging:
• Set up and maintain systems to monitor and log activities, so issues can be detected and addressed early.
• Backup and Recovery:
• Ensure our database has reliable backups and efficient tools for quick and smooth recovery.
• Collaboration:
• Work closely with other engineers and product managers to ensure successful project delivery.
• Collaborate with L2 support engineers to ensure seamless operations and effective problem resolution.

Qualifications

Experience:

• Worked in DevOps or Site Reliability Engineering (SRE) before.
• Understand basic DevOps principles.
• Familiar with cloud platforms, especially Google Cloud Platform (GCP).
• It’s important to know how to use Kubernetes.
• Know how to build and maintain CI/CD pipelines in GitLab or similar.

Skills:

• Good at automating tasks and scripting with Python, Go, or Shell (for basic Linux tasks and Kubernetes management).
• Experienced in handling and resolving incidents.

Tools:

• Know how to use monitoring tools such as VictoriaMetrics and Grafana.
• Familiar with logging tools.

Problem-solving:

• Good at analyzing issues and finding solutions.

Communication:

• Can communicate well and work well with remote teams.

Adaptability:

• Able to work on your own and manage multiple tasks.
• Comfortable working in a fast-paced environment.

Our stack

• GitLab
• Victoria metrics, Grafana, InfluxDB, Chronograf, Sentry
• IMF (our in-memory database written in C++), Apache Kafka, MongoDB
• Kubernetes (GKE), Google Cloud Platform, gRPC
• Python, Go

Your success story.

First 30 Days:

• Get to know the team, the company, and key processes.
• Start working on your first tasks.
• Learn about our infrastructure, release process, tools, and product with our help.

First 90 Days:

• Take an active role in daily operations, including monitoring and incident management.
• Work on small automation projects to make routine tasks easier and improve efficiency.
• Help develop and maintain internal tools for monitoring, logging, and automation.
• Join the on-call rotation with support from experienced team members.

First 180 Days:

• Take ownership of specific tasks and projects, working independently.
• Contribute to scaling and resource planning to ensure the system can handle future growth and peak times.
• Understand the team's direction and help shape our future.

#LI-KP1

We are looking for a dedicated DevOps Engineer to join our Analytics team and manage our in-memory database (IMF) and related services. Our system runs on Google Cloud Platform (GCP) and Kubernetes and integrates with Kafka, MongoDB, and other services. Your job will be to keep our databases and services running smoothly, maintain reliable monitoring, and develop tools and automation for new releases, maintenance, and incident management.

The team works remotely in the Central European Time Zone. We are happy to meet you in Brno, Prague (Czechia) or Bratislava (Slovakia), where our headquarters is located. 

Responsibilities

• System Administration:
• Manage and configure our Kubernetes components to ensure they are highly available, reliable, and perform well.
• Incident Management:
• Handle incident responses and perform root cause analysis for critical issues.
• Participate in a 24/7 on-call rotation, with each duty lasting 1 week. We aim to have 4 engineers in the rotation.
• Automation and Tools Development: Create and maintain scripts and tools using Python and Go to automate operations and reduce manual tasks.
• Scaling and Resource Planning:
• Monitor system performance and plan for future scaling.
• Ensure there are enough resources during peak times.
• Monitoring and Logging:
• Set up and maintain systems to monitor and log activities, so issues can be detected and addressed early.
• Backup and Recovery:
• Ensure our database has reliable backups and efficient tools for quick and smooth recovery.
• Collaboration:
• Work closely with other engineers and product managers to ensure successful project delivery.
• Collaborate with L2 support engineers to ensure seamless operations and effective problem resolution.

Qualifications

Experience:

• Worked in DevOps or Site Reliability Engineering (SRE) before.
• Understand basic DevOps principles.
• Familiar with cloud platforms, especially Google Cloud Platform (GCP).
• It’s important to know how to use Kubernetes.
• Know how to build and maintain CI/CD pipelines in GitLab or similar.

Skills:

• Good at automating tasks and scripting with Python, Go, or Shell (for basic Linux tasks and Kubernetes management).
• Experienced in handling and resolving incidents.

Tools:

• Know how to use monitoring tools such as VictoriaMetrics and Grafana.
• Familiar with logging tools.

Problem-solving:

• Good at analyzing issues and finding solutions.

Communication:

• Can communicate well and work well with remote teams.

Adaptability:

• Able to work on your own and manage multiple tasks.
• Comfortable working in a fast-paced environment.

Our stack

• GitLab
• Victoria metrics, Grafana, InfluxDB, Chronograf, Sentry
• IMF (our in-memory database written in C++), Apache Kafka, MongoDB
• Kubernetes (GKE), Google Cloud Platform, gRPC
• Python, Go

Your success story.

First 30 Days:

• Get to know the team, the company, and key processes.
• Start working on your first tasks.
• Learn about our infrastructure, release process, tools, and product with our help.

First 90 Days:

• Take an active role in daily operations, including monitoring and incident management.
• Work on small automation projects to make routine tasks easier and improve efficiency.
• Help develop and maintain internal tools for monitoring, logging, and automation.
• Join the on-call rotation with support from experienced team members.

First 180 Days:

• Take ownership of specific tasks and projects, working independently.
• Contribute to scaling and resource planning to ensure the system can handle future growth and peak times.
• Understand the team's direction and help shape our future.

#LI-KP1

About the Role:

We are seeking a smart, well-organized and highly motivated Senior Counsel, Commercial & Privacy to join our Legal Team in connection with contract negotiation, contact management and data privacy initiatives as well as assisting with and offering legal counsel and advice on a variety of other legal and governance matters.

The candidate will report to the Head of Commercial and, with our existing commercial attorneys, be responsible for supporting the Company’s commercial legal requirements in the US, including managing and negotiating sales and sales–related agreements consisting of SaaS Master Services Agreements, software license agreements and other standard commercial and technology-related contracts such as non-disclosure agreements, consulting agreements and vendor/service provider agreements. The candidate is also expected to have an interest in and a working knowledge of privacy rights and obligations (both domestically and abroad), be a strong contributor to the company’s privacy and compliance initiatives.

This is a 6-month full-time temporary position, covering for an employee on parental leave. The role is expected to start within the first 2 weeks of June, with an end date towards the end of 2026. This position is eligible for W-2 with Benefits provided. As a full-time salaried position, this role will pay between $87.50-$92.50/hour, plus bonus. 

Your job will be to:

• Be a legal point of contact for the company’s customer and vendor contract needs
• Structuring, drafting and negotiating a wide range of complex technology agreements including master services agreements, SaaS software subscription agreements, inbound software license agreements and non-disclosure agreements, and coordinate involvement of all necessary cross-functional business and technology constituents
• Advise on contract status, legal risks, and the legal liabilities associated with different deals
• Review, revise and negotiate a variety of other commercial and vendor agreements
• Contribute to the development of, and assist in the revision of, standard form agreements
• Participate in our standard contract administration policies and practices that support the entire contracts process including: intake, negotiating, processing, signing, filing and real-time tracking
• Participate in and contribute to the company’s privacy initiatives
• Work with and advise executives within the Company on a variety of legal and compliance issues
• Provide legal support to Bloomreach’s internal stakeholders including sales, marketing, engineering, facilities, finance, and people teams
• Research and anticipate unique legal issues that could impact the Company
• Provide training to Company personnel on legal topics
• Work with and manage outside counsel on a variety of legal matters

You have the following experience and qualities:

• J.D. and excellent academic credentials
• Member in good standing of state bar association
• 5-8 years of commercial transactional legal experience with emerging growth technology companies, with an in-house legal department structuring, drafting and negotiating complex software licensing and other commercial agreements including channel partner, distribution, reseller, procurement, facilities, real estate lease and marketing and sponsorship agreements
• Excellent drafting skills
• Strong negotiating skills with both legal and financial/commercial issues
• Ability to be a self-starter
• Ability to be flexible and to efficiently and confidently balance legal risks and business concerns
• Excellent business judgement and ability to think strategically
• Excellent interpersonal skills; sense of humor required
• Strong verbal and written communication skills
• High integrity, good organizational skills and ability to analyze, plan, prioritize and execute resourcefully on multiple, simultaneous projects
• Ability to collaborate and execute in a fast paced environment
• Detail-oriented with the ability to work on complex tasks independently or collaboratively, as needed
• Ability to effectively organize and prioritize multiple tasks in a deadline-oriented environment
• Leader and team player and comfortable working with a globally distributed team with a positive and engaged personality, proactive, hand-on approach. Ability to work well with a high level of autonomy and trust.
• Experience with global privacy regulations including the California Consumer Privacy Act (CCPA) and the European Union General Data Protection Regulation (GDPR), cybersecurity, data protection, data retention, data security and data breach best practices a plus

Excited? Join us and transform the future of commerce experiences.

Regional benefits:

• Health care including medical, dental, and vision insurance

• Perform periodic audits on company procedures and processes and report on the organization’s compliance.
• Identify, analyze, and resolve compliance issues.
• Support the sales process by completing RFPs.
• Ensure that all policies and standards are regularly reviewed and up-to-date.
• Keep the company’s process mapping and responsibilities structure chart up to date.
• Develop and update existing compliance policies and related documentation.
• Proactively research to stay up-to-date with regulations and rules.
• Communicate regulations to internal and external parties.
• Assist with management review preparation
• Communication with clients across various regions (EMEA, US)

• Strong knowledge of industry compliance requirements and standards.
• Good understanding of SaaS Business.
• Good understanding of Governance, Risk, and Compliance in IT environment.
• Outstanding communication and interpersonal abilities.
• Previous experience as a compliance analyst, compliance officer, compliance manager, or similar position in a related field.
• Advanced analytical abilities.
• Effective research skills.
• Ability to perform under pressure.
• Experience with ISO security standards.
• Experience with SOC auditing.

#LI-HO1

• Perform periodic audits on company procedures and processes and report on the organization’s compliance.
• Identify, analyze, and resolve compliance issues.
• Support the sales process by completing RFPs.
• Ensure that all policies and standards are regularly reviewed and up-to-date.
• Keep the company’s process mapping and responsibilities structure chart up to date.
• Develop and update existing compliance policies and related documentation.
• Proactively research to stay up-to-date with regulations and rules.
• Communicate regulations to internal and external parties.
• Assist with management review preparation
• Communication with clients across various regions (EMEA, US)

• Strong knowledge of industry compliance requirements and standards.
• Good understanding of SaaS Business.
• Good understanding of Governance, Risk, and Compliance in IT environment.
• Outstanding communication and interpersonal abilities.
• Previous experience as a compliance analyst, compliance officer, compliance manager, or similar position in a related field.
• Advanced analytical abilities.
• Effective research skills.
• Ability to perform under pressure.
• Experience with ISO security standards.
• Experience with SOC auditing.

#LI-HO1

• Perform periodic audits on company procedures and processes and report on the organization’s compliance.
• Identify, analyze, and resolve compliance issues.
• Support the sales process by completing RFPs.
• Ensure that all policies and standards are regularly reviewed and up-to-date.
• Keep the company’s process mapping and responsibilities structure chart up to date.
• Develop and update existing compliance policies and related documentation.
• Proactively research to stay up-to-date with regulations and rules.
• Communicate regulations to internal and external parties.
• Assist with management review preparation
• Communication with clients across various regions (EMEA, US)

• Strong knowledge of industry compliance requirements and standards.
• Good understanding of SaaS Business.
• Good understanding of Governance, Risk, and Compliance in IT environment.
• Outstanding communication and interpersonal abilities.
• Previous experience as a compliance analyst, compliance officer, compliance manager, or similar position in a related field.
• Advanced analytical abilities.
• Effective research skills.
• Ability to perform under pressure.
• Experience with ISO security standards.
• Experience with SOC auditing.

#LI-HO1

Help us evolve and scale the Bloomreach Engagement UI design system and become our new UI Developer. Implement new designs, and create and maintain UI components used across our product. You’ll sit at the intersection of design, engineering, and product, turning ideas into intuitive, robust, and beautiful interfaces. Working in one of our Central European offices (Bratislava, Brno, Prague) or from home on a full-time basis, you’ll become a core part of our Frontend Team. 

What tech stack do we use?

• Our styles are written in Sass (SCSS).
• Our Engagement app currently runs on Angular.
• We use JavaScript/TypeScript for application logic.
• We use Git for version control.
• Our build process uses Nx + Angular CLI, with custom ts-node and Node scripts.

You don’t need to be an expert in every framework from day one, but you should be comfortable working in at least one modern SPA framework (Angular, React, or Vue) and curious to learn the others.

What challenge awaits you?

As a Bloomreach UI Developer, you will be the go‑to person for:

• Designing and implementing UI components and patterns that are reused across the Engagement app.
• Evolving our in‑house UI framework and design system so that it’s easier and faster for product and engineering teams to build consistent experiences.
• Collaborating tightly with product designers to bring new ideas to life and to keep our visual language coherent.
• Bringing a CSS architecture mindset to a large codebase so styles remain modular, predictable, and easy to refactor over time.
• Leveraging AI in your daily work — from code generation and refactoring suggestions to documentation and quick UI experiments.

Our goal is to make our Engagement app easy to use and visually pleasant for our customers. You’ll operate on three levels: bug fixing, maintenance and creation of UI components, and implementation of new designs — with a strong focus on the design‑system layer and product outcomes. Having a great developer experience is also something we’re serious about.

Your job will be to:

1. Expand & maintain our UI design system and components library
2. Improve & maintain our in‑house SCSS framework
3. Implement new designs and product experiences

a. Expand & maintain our UI design system and components library

• Understand how our components work under the hood and enable frontend developers to build advanced interfaces using our framework.
• Design and implement reusable UI primitives (tokens, layout primitives, form controls) and higher‑level components in a way that can be applied across Angular applications.
• Revise code of the components frequently and keep up with the latest possibilities of CSS (e.g. container queries, cascade layers, new color functions) and how they affect our architecture.
• Ensure cross‑browser compatibility (modern browsers only) and good accessibility practices.
• Shape visual representation and behavior together with designers, acting as a technical partner in design reviews.
• Maintain and improve our internal “Showcase”/component gallery as a single source of truth for our design system (documentation, usage examples).

b. Improve & maintain our in‑house SCSS framework

• Extend and update core functions, mixins, and utilities that help us write styles efficiently and keep them easy to reason about.
• Evolve our CSS architecture (e.g. layers, naming conventions, design tokens, theming approach) to keep the system scalable as the product grows.
• Identify and remove legacy styles, dead code, and inconsistencies, focusing on performance and maintainability.
• Use AI‑powered tooling where it makes sense (code search, refactor suggestions, documentation summaries) to speed up this work.

c. Implement new designs and product experiences

• Update existing screens to match the latest design specs and interaction patterns.
• Research the best strategies for comprehensive changes — understanding how components are reused across screens and in different contexts — and propose pragmatic rollout plans.
• Work closely with product managers and designers to make trade‑offs that balance UX quality, technical feasibility, and delivery timelines.
• Ensure that visual and structural changes don’t introduce any bugs — partnering with QA and using tools (including AI‑assisted testing where appropriate) to catch regressions early.

Your success story will be:

• In 30 days, you will learn how our methodology works, ship your first UI bug fixes, and start contributing to small improvements in our design system.
• In 90 days, you will understand how our core components and SCSS framework work, co‑own at least one part of the design system, and support other frontend developers on a sprint project — including reviewing their usage of UI components and any styling or template changes.
• In 180 days, you will be able to tackle most tasks on your own, question and challenge designs with confidence, propose and drive improvements to our UI architecture, and help shape the future roadmap of our design system.

You have the following experience and qualities:

1. Professional — CSS, Sass, working with browser,  programming skills, Git, knowledge of Angular (optionally React or Vue), familiarity with web components is an advantage.
2. Personal — team player, honesty, responsibility, motivation

Professional experience

• Strong CSS and Sass skills — CSS will be your bread and butter and for a smooth experience it’s good if you know: selector types and specificity, fonts, relative units, box sizing, positioning, flexbox, grid, responsiveness, pseudo elements, animations, and their performance impacts.
• Experience with writing maintainable, modular, component‑based CSS
• Experience building or significantly contributing to a design system or UI component library (tokens, components, documentation, versioning, rollout).
• Comfortable with intermediate programming in JavaScript or TypeScript — structuring code, working with asynchronous logic, and debugging — and using that knowledge to implement or adjust UI behavior in Angular/React/Vue components.
• Hands‑on experience with at least one modern frontend framework (Angular, React, or Vue). Curiosity to apply design‑system thinking across frameworks is a plus.
• Familiarity with Git and standard workflows (branching, pull/merge requests, code review).
• A genuine passion for modern CSS and web UI, keeping an eye on new specs and browser capabilities and knowing when (and when not) to use them.
• An architecture mindset when it comes to stylesheets: you think in layers, dependencies, and long‑term maintainability, not just “what works right now”.
• Openness to leveraging AI in the development process — for example, using AI tools to explore refactoring options, generate variants, or support documentation — while still owning the final quality of the solution.

Personal qualities

• Product‑oriented mindset: you care about the problem we’re solving and the impact on the user, not only the implementation details.
• Ability to work in a team where we value diversity and open‑mindedness.
• Willingness to discuss problems honestly, keep focus on what’s important, and look for outcomes, not blame.
• Sense of ownership and responsibility — you follow through on what you start and care about the quality of your work in production.
• Motivation to grow: you enjoy your craft, seek feedback, and look for ways to improve both the product and the system you’re building on.

Excited? Join us and transform the future of commerce experiences.

#LI-KP1

Help us evolve and scale the Bloomreach Engagement UI design system and become our new UI Developer. Implement new designs, and create and maintain UI components used across our product. You’ll sit at the intersection of design, engineering, and product, turning ideas into intuitive, robust, and beautiful interfaces. For candidates at the P3 / Senior level, starting monthly compensation begins at 3 500 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included. Working in one of our Central European offices (Bratislava, Brno, Prague) or from home on a full-time basis, you’ll become a core part of our Frontend Team. 

What tech stack do we use?

• Our styles are written in Sass (SCSS).
• Our Engagement app currently runs on Angular.
• We use JavaScript/TypeScript for application logic.
• We use Git for version control.
• Our build process uses Nx + Angular CLI, with custom ts-node and Node scripts.

You don’t need to be an expert in every framework from day one, but you should be comfortable working in at least one modern SPA framework (Angular, React, or Vue) and curious to learn the others.

What challenge awaits you?

As a Bloomreach UI Developer, you will be the go‑to person for:

• Designing and implementing UI components and patterns that are reused across the Engagement app.
• Evolving our in‑house UI framework and design system so that it’s easier and faster for product and engineering teams to build consistent experiences.
• Collaborating tightly with product designers to bring new ideas to life and to keep our visual language coherent.
• Bringing a CSS architecture mindset to a large codebase so styles remain modular, predictable, and easy to refactor over time.
• Leveraging AI in your daily work — from code generation and refactoring suggestions to documentation and quick UI experiments.

Our goal is to make our Engagement app easy to use and visually pleasant for our customers. You’ll operate on three levels: bug fixing, maintenance and creation of UI components, and implementation of new designs — with a strong focus on the design‑system layer and product outcomes. Having a great developer experience is also something we’re serious about.

Your job will be to:

1. Expand & maintain our UI design system and components library
2. Improve & maintain our in‑house SCSS framework
3. Implement new designs and product experiences

a. Expand & maintain our UI design system and components library

• Understand how our components work under the hood and enable frontend developers to build advanced interfaces using our framework.
• Design and implement reusable UI primitives (tokens, layout primitives, form controls) and higher‑level components in a way that can be applied across Angular applications.
• Revise code of the components frequently and keep up with the latest possibilities of CSS (e.g. container queries, cascade layers, new color functions) and how they affect our architecture.
• Ensure cross‑browser compatibility (modern browsers only) and good accessibility practices.
• Shape visual representation and behavior together with designers, acting as a technical partner in design reviews.
• Maintain and improve our internal “Showcase”/component gallery as a single source of truth for our design system (documentation, usage examples).

b. Improve & maintain our in‑house SCSS framework

• Extend and update core functions, mixins, and utilities that help us write styles efficiently and keep them easy to reason about.
• Evolve our CSS architecture (e.g. layers, naming conventions, design tokens, theming approach) to keep the system scalable as the product grows.
• Identify and remove legacy styles, dead code, and inconsistencies, focusing on performance and maintainability.
• Use AI‑powered tooling where it makes sense (code search, refactor suggestions, documentation summaries) to speed up this work.

c. Implement new designs and product experiences

• Update existing screens to match the latest design specs and interaction patterns.
• Research the best strategies for comprehensive changes — understanding how components are reused across screens and in different contexts — and propose pragmatic rollout plans.
• Work closely with product managers and designers to make trade‑offs that balance UX quality, technical feasibility, and delivery timelines.
• Ensure that visual and structural changes don’t introduce any bugs — partnering with QA and using tools (including AI‑assisted testing where appropriate) to catch regressions early.

Your success story will be:

• In 30 days, you will learn how our methodology works, ship your first UI bug fixes, and start contributing to small improvements in our design system.
• In 90 days, you will understand how our core components and SCSS framework work, co‑own at least one part of the design system, and support other frontend developers on a sprint project — including reviewing their usage of UI components and any styling or template changes.
• In 180 days, you will be able to tackle most tasks on your own, question and challenge designs with confidence, propose and drive improvements to our UI architecture, and help shape the future roadmap of our design system.

You have the following experience and qualities:

1. Professional — CSS, Sass, working with browser,  programming skills, Git, knowledge of Angular (optionally React or Vue), familiarity with web components is an advantage.
2. Personal — team player, honesty, responsibility, motivation

Professional experience

• Strong CSS and Sass skills — CSS will be your bread and butter and for a smooth experience it’s good if you know: selector types and specificity, fonts, relative units, box sizing, positioning, flexbox, grid, responsiveness, pseudo elements, animations, and their performance impacts.
• Experience with writing maintainable, modular, component‑based CSS
• Experience building or significantly contributing to a design system or UI component library (tokens, components, documentation, versioning, rollout).
• Comfortable with intermediate programming in JavaScript or TypeScript — structuring code, working with asynchronous logic, and debugging — and using that knowledge to implement or adjust UI behavior in Angular/React/Vue components.
• Hands‑on experience with at least one modern frontend framework (Angular, React, or Vue). Curiosity to apply design‑system thinking across frameworks is a plus.
• Familiarity with Git and standard workflows (branching, pull/merge requests, code review).
• A genuine passion for modern CSS and web UI, keeping an eye on new specs and browser capabilities and knowing when (and when not) to use them.
• An architecture mindset when it comes to stylesheets: you think in layers, dependencies, and long‑term maintainability, not just “what works right now”.
• Openness to leveraging AI in the development process — for example, using AI tools to explore refactoring options, generate variants, or support documentation — while still owning the final quality of the solution.

Personal qualities

• Product‑oriented mindset: you care about the problem we’re solving and the impact on the user, not only the implementation details.
• Ability to work in a team where we value diversity and open‑mindedness.
• Willingness to discuss problems honestly, keep focus on what’s important, and look for outcomes, not blame.
• Sense of ownership and responsibility — you follow through on what you start and care about the quality of your work in production.
• Motivation to grow: you enjoy your craft, seek feedback, and look for ways to improve both the product and the system you’re building on.

Excited? Join us and transform the future of commerce experiences.

#LI-KP1

We want you to join us full-time as a Staff Backend Engineer. You will work remotely first (from Central & Eastern Europe), but we are more than happy to meet you in our nice offices in Bratislava, Brno or Prague. The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. We all work remotely from the US, India, and Europe.

Examples of our services:  

• Central services to publish Model Context Protocol APIs for external AI agents
• Multi-product customer provisioning and licensing orchestration
• Integrated user management, authentication, and authorization
• High-availability, centralized configuration management
• Tools for new customer integration & product tuning

Why you’ll love your work

• Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
• Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
• Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
• Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.

Your typical day

Your day begins with review of a teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs. 

Then you spend a few undisturbed hours “in the flow,” working on a technical design doc for a new project. Once you’ve completed a draft, you send it to another teammate for feedback, then decide to jump on a Zoom call to talk it over and refine it.

After lunch, you join the team for a quick standup via Zoom to discuss current work and the plan for the next few days. You mention that you’re finishing up a small improvement to improve the logging and alerting for one of our components that requires high uptime. A teammate offers to review your changes. It has some complex behavior, so you walk through it together and make a few improvements.

Soon, the new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you and your teammate decide to merge the change. Your improvement will be deployed in production with the release in a few days.

Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.

Your day ends with a chat with a product manager about questions that came up while drafting the tech design. With their feedback, you refine the proposal to deliver the core feature more quickly, while the product manager will work with customers and decide how much more to invest. Tomorrow, you’ll break down the tasks in Jira and decide what you’ll complete yourself and what you’ll ask teammates to complete….

Our tech stack(s)

• Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
• Data: Postgres, MySQL, MongoDB, Redis, Kafka
• Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
• Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch

Our expectations

• Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
• Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way. 
• Security & Reliability: Balance risks and benefits of change with discipline and agility.
• Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
• Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.

The ideal candidate’s experience

• Active user of AI coding tools such as Cursor and Claude Code
• Developed backend services with Python using a variety of data systems (5+ years)
• Understands web security principles (OWASP), Authentication, and Authorization practices
• Designed APIs for a SaaS product
• Operated services in production on public cloud infrastructure
• Some experience with Java / Spring or Go
• Exposure to web frontend development (Angular / React)

#LI-KP1

We want you to join us full-time as a Staff Backend Engineer. You will work remotely first (from Central & Eastern Europe), but we are more than happy to meet you in our nice offices in Bratislava, Brno or Prague. For candidates at the P4 / Staff Software Engineer level, starting monthly compensation begins at 4 400 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included.

The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. We all work remotely from the US, India, and Europe.

Examples of our services:  

• Central services to publish Model Context Protocol APIs for external AI agents
• Multi-product customer provisioning and licensing orchestration
• Integrated user management, authentication, and authorization
• High-availability, centralized configuration management
• Tools for new customer integration & product tuning

Why you’ll love your work

• Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
• Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
• Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
• Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.

Your typical day

Your day begins with review of a teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs. 

Then you spend a few undisturbed hours “in the flow,” working on a technical design doc for a new project. Once you’ve completed a draft, you send it to another teammate for feedback, then decide to jump on a Zoom call to talk it over and refine it.

After lunch, you join the team for a quick standup via Zoom to discuss current work and the plan for the next few days. You mention that you’re finishing up a small improvement to improve the logging and alerting for one of our components that requires high uptime. A teammate offers to review your changes. It has some complex behavior, so you walk through it together and make a few improvements.

Soon, the new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you and your teammate decide to merge the change. Your improvement will be deployed in production with the release in a few days.

Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.

Your day ends with a chat with a product manager about questions that came up while drafting the tech design. With their feedback, you refine the proposal to deliver the core feature more quickly, while the product manager will work with customers and decide how much more to invest. Tomorrow, you’ll break down the tasks in Jira and decide what you’ll complete yourself and what you’ll ask teammates to complete….

Our tech stack(s)

• Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
• Data: Postgres, MySQL, MongoDB, Redis, Kafka
• Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
• Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch

Our expectations

• Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
• Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way. 
• Security & Reliability: Balance risks and benefits of change with discipline and agility.
• Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
• Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.

The ideal candidate’s experience

• Active user of AI coding tools such as Cursor and Claude Code
• Developed backend services with Python using a variety of data systems (5+ years)
• Understands web security principles (OWASP), Authentication, and Authorization practices
• Designed APIs for a SaaS product
• Operated services in production on public cloud infrastructure
• Some experience with Java / Spring or Go
• Exposure to web frontend development (Angular / React)

#LI-KP1

Are you looking for a cutting-edge tech stack to work with and to make an impact on a daily basis? We are currently forming a team of software engineers dedicated to developing and maintaining Web & Mobile SDKs for our customers, and we are looking for a new colleague to join as a Senior Software Engineer for JS Web SDK & React Native Mobile SDK (Engagement). For candidates at the P3 / Senior Software Engineer level, starting monthly compensation begins at 3700 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included. Working in one of our Central European offices (Brno, Prague, Bratislava) or from home on a full-time basis, you‘ll become a core part of the Engineering Team.

What challenge awaits you?

As a Senior Software Engineer for JS Web SDK & React Native Mobile SDK at our company, you'll encounter exciting, high-end technical challenges. You'll be part of a team that delivers innovative features, enabling our clients to build powerful mobile applications using Web & Mobile SDKs on platforms of their preference (Web: TypeScript, Mobile Natives: Android, iOS, Mobile Wrappers: React Native, Flutter). These SDKs track user behavior and provide capabilities to deliver personalized content. You’ll work on implementing and extending components that provide features like push notifications, in-app messaging, tracking, dynamic rendering, and many more. We will encourage you to explore and engage with various parts of our platform. Your primary focus will be in JavaScript / TypeScript for Web & Mobile React Native SDK Wrapper.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and compatibility
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements for product features into detailed technical specifications and comprehensive design documents.
• Define and develop new features with a strong emphasis on quality, usability, and performance.
• Build, publish and monitor new versions of React Native Platform, ensuring seamless adoption.
• Stay updated with the latest industry trends and technologies to incorporate best practices into the development process.

b. Ensure quality and compatibility

• Implement robust testing, and validation processes to ensure the reliability and stability of the new features.
• Measure and tune client-side performance of our features.
• Continuously improve the technical quality and ease of use of Web & React Native SDKs.
• Make sure we utilize all the mobile technologies in the best way - ensuring our Web & React Native SDKs are functional, secure and high performance. 
• Conduct regular code reviews and use static code analysis tools to maintain high code quality.
• Collaborate with QA engineers to develop comprehensive test plans and automated tests. 

c. Support and Maintain owned components

• Provide ongoing support and maintenance for existing features, including troubleshooting issues, fixing bugs, and implementing enhancements.
• Support our client-facing colleagues in the investigation of possible issues (L3 support).
• Document code including guides, configuration instructions, feature descriptions, design decisions, and operational procedures to facilitate ongoing maintenance and knowledge sharing.
• Utilize feedback from users and stakeholders to continually improve the functionality and usability of Mobile SDKs.

What tech stack do we have for you?

• Web JavaScript / TypeScript SDK: JavaScript, TypeScript, HTML/CSS, Mustache, Jest, Karma, Docker
• React Native Wrapper Mobile SDK (Android & iOS): React Native, JavaScript & TypeScript, CocoaPods, Yarn, npm, Babel, Jest
• Common Tech Stack: Software & Tools - Grafana, Sentry, GitHub, GitLab, Jira, Productboard

You will be developing new features and maintaining the codebase to ensure compatibility with different versions. Therefore, you should be passionate about new features in mobile technologies, and be keen to investigate how personalization may work in the context of today's privacy-focused digital world.

Both Web & Mobile SDKs are being integrated with internal APIs written in Golang & Python, which run on top of Kubernetes and Google Cloud. While these won’t be your primary focus, we highly value your involvement in other parts of the platform.

Your success story will be:

• In 30 Days: Successfully onboard, get familiar with Web JavaScript / TypeScript & React Native Mobile SDKs, and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional — Proven experience in web & mobile development, knowledge of wrappers, mobile ecosystem, system design, and maintenance.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in the area of web & mobile development, which is essential for building SDKs for web browsers and React Native mobile applications.
• Overview of technologies and programming languages used for wrapping mobile applications.
• Solid understanding of the mobile development ecosystem. An experience in building libraries or SDKs is an advantage. Familiarity with the build and publishing of mobile applications.
• Experience with dynamic rendering would be a valued asset.
• Experience with version control systems (Git) and CI/CD pipelines. We utilize Git for code management and CI/CD pipelines for efficient development and deployment.

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

#LI-KP1

Are you looking for a cutting-edge tech stack to work with and to make an impact on a daily basis? We are currently forming a team of software engineers dedicated to developing and maintaining Web & Mobile SDKs for our customers, and we are looking for a new colleague to join as a Senior Software Engineer for JS Web SDK & React Native Mobile SDK (Engagement). Working in one of our Central European offices (Brno, Prague, Bratislava) or from home on a full-time basis, you‘ll become a core part of the Engineering Team.

What challenge awaits you?

As a Senior Software Engineer for JS Web SDK & React Native Mobile SDK at our company, you'll encounter exciting, high-end technical challenges. You'll be part of a team that delivers innovative features, enabling our clients to build powerful mobile applications using Web & Mobile SDKs on platforms of their preference (Web: TypeScript, Mobile Natives: Android, iOS, Mobile Wrappers: React Native, Flutter). These SDKs track user behavior and provide capabilities to deliver personalized content. You’ll work on implementing and extending components that provide features like push notifications, in-app messaging, tracking, dynamic rendering, and many more. We will encourage you to explore and engage with various parts of our platform. Your primary focus will be in JavaScript / TypeScript for Web & Mobile React Native SDK Wrapper.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and compatibility
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements for product features into detailed technical specifications and comprehensive design documents.
• Define and develop new features with a strong emphasis on quality, usability, and performance.
• Build, publish and monitor new versions of React Native Platform, ensuring seamless adoption.
• Stay updated with the latest industry trends and technologies to incorporate best practices into the development process.

b. Ensure quality and compatibility

• Implement robust testing, and validation processes to ensure the reliability and stability of the new features.
• Measure and tune client-side performance of our features.
• Continuously improve the technical quality and ease of use of Web & React Native SDKs.
• Make sure we utilize all the mobile technologies in the best way - ensuring our Web & React Native SDKs are functional, secure and high performance. 
• Conduct regular code reviews and use static code analysis tools to maintain high code quality.
• Collaborate with QA engineers to develop comprehensive test plans and automated tests. 

c. Support and Maintain owned components

• Provide ongoing support and maintenance for existing features, including troubleshooting issues, fixing bugs, and implementing enhancements.
• Support our client-facing colleagues in the investigation of possible issues (L3 support).
• Document code including guides, configuration instructions, feature descriptions, design decisions, and operational procedures to facilitate ongoing maintenance and knowledge sharing.
• Utilize feedback from users and stakeholders to continually improve the functionality and usability of Mobile SDKs.

What tech stack do we have for you?

• Web JavaScript / TypeScript SDK: JavaScript, TypeScript, HTML/CSS, Mustache, Jest, Karma, Docker
• React Native Wrapper Mobile SDK (Android & iOS): React Native, JavaScript & TypeScript, CocoaPods, Yarn, npm, Babel, Jest
• Common Tech Stack: Software & Tools - Grafana, Sentry, GitHub, GitLab, Jira, Productboard

You will be developing new features and maintaining the codebase to ensure compatibility with different versions. Therefore, you should be passionate about new features in mobile technologies, and be keen to investigate how personalization may work in the context of today's privacy-focused digital world.

Both Web & Mobile SDKs are being integrated with internal APIs written in Golang & Python, which run on top of Kubernetes and Google Cloud. While these won’t be your primary focus, we highly value your involvement in other parts of the platform.

Your success story will be:

• In 30 Days: Successfully onboard, get familiar with Web JavaScript / TypeScript & React Native Mobile SDKs, and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional — Proven experience in web & mobile development, knowledge of wrappers, mobile ecosystem, system design, and maintenance.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in the area of web & mobile development, which is essential for building SDKs for web browsers and React Native mobile applications.
• Overview of technologies and programming languages used for wrapping mobile applications.
• Solid understanding of the mobile development ecosystem. An experience in building libraries or SDKs is an advantage. Familiarity with the build and publishing of mobile applications.
• Experience with dynamic rendering would be a valued asset.
• Experience with version control systems (Git) and CI/CD pipelines. We utilize Git for code management and CI/CD pipelines for efficient development and deployment.

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

#LI-KP1

As a Technical Consultant (TC), you lead the technical delivery of Bloomreach Product Discovery implementations for EMEA and APAC enterprise commerce customers. You act as the primary technical point of contact during onboarding and complex enhancement projects, designing and guiding integrations across product feed, tracking, APIs, and dashboard configuration to ensure a successful go-live and measurable business value. You will remotely support customers primarily across Europe, and where needed APAC, collaborating effectively across time zones.

You’ll work closely with Solutions Architects, Service Delivery Managers, Technical and Business Consultants, Product Engineering, and client development teams to translate business requirements into scalable technical solutions and deliver high-quality implementations on time and within scope.

Key responsibilities

Client integration & solution delivery

• Own the technical implementation of Bloomreach Discovery from kickoff to post–go-live transition for assigned projects.
• Collaborate with pre‑sales Solution Architects to understand committed scope and confirm the features and use cases that must be implemented on the customer’s site as part of handover.
• Product feed integration:
• Consult clients on how to model and generate their product catalogs for Discovery.
• Work with internal tools/teams to ensure feed data is correctly ingested, validated, and optimized in the Bloomreach platform.
• Pixel / tracking integration:
• Advise on implementing the Bloomreach pixel / Web SDK for behavioral tracking and events (search, browse, cart, purchase, etc.).
• Coordinate with internal engineering/analytics teams to validate that tracking data is received and mapped correctly.
• API integration:
• Guide client developers on using Bloomreach Discovery APIs (search, category, recommendations, autocomplete) to power storefront experiences.
• Provide reference implementations and patterns to address customer-specific use cases (e.g., multi‑site, multi‑language, complex merchandising logic).
• Dashboard & merchandising enablement:
• Configure and sanity-check account settings and integrations in the Discovery admin tools.
• Consult customers on how to use merchandising rules, boosting, and other tools to meet business goals.

Quality assurance, go‑live, and transition

• Maintain a Go‑Live Health Checklist covering feed, tracking, APIs, search relevance, and dashboard configuration, and ensure all critical items are signed off before launch.
• Support go‑live cutover, monitoring performance and key events, and coordinating with internal teams to resolve any launch‑critical issues.
• After a defined hyper‑care period, transition the account to Support / Customer Success, ensuring that known issues, configuration, and project documentation are clearly handed over.

Collaboration & internal improvements

• Work with Service Delivery Managers and Project Managers to keep projects on track, proactively highlighting risks, dependencies, and scope challenges.
• Liaise with Support to investigate and resolve complex technical issues on existing Discovery accounts when TC expertise is required.
• Identify gaps in customer-facing and internal documentation, and contribute updates, runbooks, and examples to improve repeatability and quality of future projects.
• Partner with Product and Engineering to:
• Validate new features in pilot implementations.
• Provide structured feedback from the field.
• Review Product Requirements and technical designs where TC input is needed.

Required skills & experience

• Education:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Technical background:
  • JavaScript (browser and integration patterns), HTML, CSS.
  • HTTP/REST APIs, JSON, authentication patterns.
• 3+ years in a technical services, solutions engineering, implementation consulting, or similar role in a SaaS / e‑commerce / martech environment (P2 level).
• Strong hands‑on experience with web technologies:
• Solid understanding of e‑commerce platforms (e.g., Salesforce Commerce Cloud, Shopify, commercetools, Adobe/Magento, SAP Commerce) and how they integrate with third‑party services.
• Experience with search / recommendation / personalization technologies (e.g., Solr, Elasticsearch, SaaS product discovery platforms) is strongly preferred.
• Comfortable working with logs, developer tools, and data to debug feed, tracking, and API issues.
• We also welcome candidates from a business consulting background who have strong technical skills and are looking to move into a more technical consulting role; a strong consulting mindset is as important as deep technical expertise in this position.
• Implementation & delivery skills:
• Proven ability to own integration workstreams, from requirements clarification through to production deployment and QA.
• Experience reading and interpreting technical specifications, data contracts, and tracking documents.
• Familiarity with agile delivery practices and risk/issue management.
• Communication & consulting:
• Fluent English speaker with excellent written and verbal communication skills; able to explain complex technical concepts clearly to both technical and non‑technical stakeholders.
• Strong client‑facing presence, able to lead technical discussions, manage expectations, and push back constructively when necessary.
• Proven consulting mindset: able to uncover underlying business objectives, challenge assumptions, and translate them into pragmatic technical solutions.
• Comfort facilitating workshops, technical deep‑dives, and handover sessions with client and internal teams.

Nice to have

• Experience with Bloomreach Discovery or similar SaaS product discovery platforms.
• Exposure to real‑time personalization, segmentation, or CDP integrations (e.g., using customer segments from another system into Discovery).
• Knowledge of tag managers (e.g., Google Tag Manager, Tealium) and instrumentation of tracking across multi‑site setups.
• Experience in retail, fashion, or multi‑brand commerce environments.

Success measures

Success in this role will be measured by:

• On‑time, in‑scope go‑lives for Discovery implementations.
• Data quality and integration health (feeds, tracking, APIs) at and after launch.
• Customer satisfaction with technical delivery and handover.
• Contribution to internal tooling, documentation, and best practices that shorten time‑to‑value and increase implementation quality over time.

About the Role:

Become a Senior Finance Manager for Bloomreach! Come join our growing team as we build a world-class finance organization for the leading company in digital and commerce experience. We are looking for an FP&A Senior Manager to work with key leadership team members and stakeholders throughout the company on enterprise-wide planning. In this highly visible role, you will provide financial leadership resource planning & budgeting, forecasting and long-range planning.

This is a 6-month Full-Time Contract-to Hire position to support our GTM FP&A team. You will be on a W2 with Benefits provided.

What you’ll do: 

• Lead the monthly financial reporting process
  
  
• Help drive the GTM planning and forecasting process, collaborating with other departments, and providing financial analysis to support strategic decision-making
• Oversee the development and maintenance of financial models/reports for marketing pipeline and KPI tracking, providing accurate forecasts, trend analysis, and strategic insights to support business decisions
• Build and maintain reports within Adaptive Insights for our monthly financial reporting. 
• Create and deliver presentations to C-level execs, our Board of Directors, outside investors, and key leadership teams across the organization
• Conduct and consolidate monthly variance analysis, refine, update and maintain our enterprise-wide rolling forecast
• Ad-hoc financial modeling as needed

• Manage company-wide headcount planning, budgeting, and forecasting process
  
  
• Partner with key stakeholders across the GTM and G&A orgs, ensuring financial insights align with our broader strategy and enable data-driven decision-making
• Manage and coordinate the development of annual and recurring forecasts, focusing on the underlying business drivers and key financial and operating metrics to align long-term objectives
• Document and periodically update monthly / quarterly key business processes and documents

• Track key operating and financial metrics to inform resource allocation and investment decisions
  
  
• Analyze effectiveness of resource investments by defining right metrics to measure
• Drive analysis of strategic opportunities through financial modeling

Professional experience

• Bachelor's degree in Finance, Business or a related field or equivalent practical experience
• 5-8 years of experience in financial planning and analysis (FP&A), strategy consulting, investment banking, or venture capital with a subsequent stint in high growth enterprise software company
• Outstanding financial modeling and excel skills with an ability to produce timely and accurate work
• 1-2+ years of experience in a public company a plus
• Experience with Adaptive and/or NetSuite preferred

Personal qualities

• Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries
• Demonstrated problem solving and analytical skills
• Ability to handle multiple projects simultaneously in a fast-paced environment across different time zones

Excited? Join us and transform the future of commerce experiences.

#LI-AB1

Bloomreach is seeking a seasoned Senior Machine Learning Engineer to own the design and implementation of cutting-edge AI and GenAI driven algorithmic components for contextual personalization, predictions and behavioral insights that are used to personalize digital experiences for our customers. We are currently allowing flexibility for our employees to work from anywhere for the respective region (Central & Eastern Europe) or we are happy to meet you in our offices in Bratislava (Slovakia) or Brno, Prague (Czechia) on a full-time basis. The salary starts at €4,800 gross per month, along with restricted stock units and other benefits. 

Your Responsibilities:

• Design, develop, and enhance ML/AI models which Predictions, Contextual Personalization and our new agentic workflows
• Process historical data, product catalog and user behaviours to extract hidden relations and features.
• Conduct research to explore ongoing cutting-edge ML techniques and conduct a quick POC.
• Work closely with ML Engineers to integrate and scale ML components to a production-level that can handle terabytes of data.
• Continuously learn and stay up to date with the current state-of-the-art techniques by reading research papers and attending AI/ML conferences.

Qualifications:

• BS/MS degree in Computer Science or a related discipline with a strong mathematical foundation and excellent programming skills (primarily Python)
• At least 3 years of experience building ML-driven fast and scalable ML/analytical algorithms in a corporate/startup environment.
• Strong awareness and understanding of recent trends in Generative AI and LLMs. Experience in working with GenAI stack will be treated as strong credentials.
• Strong understanding of various machine learning and natural language processing technologies, such as classification, information retrieval, clustering, knowledge graph, semi-supervised learning and ranking.
• Excellent exploratory data analysis skills with the ability to slice and dice data at scale using SQL in BigQuery.
• Good problem solving and analytical skills. Ability to learn and adapt to newer ML technologies.
• Exposure to deep learning stack (PyTorch/Keras/TensorFlow) and techniques (Representation/Transfer Learning, RNN/LSTM, Transformers).
• Experience working with Big Data in a cloud based production environment (AWS/GCP/Azure).
• Effective communication skills in English, both verbally and in written form.

#LI-KP1

Bloomreach is seeking a seasoned Senior Machine Learning Engineer to own the design and implementation of cutting-edge AI and GenAI driven algorithmic components for contextual personalization, predictions and behavioral insights that are used to personalize digital experiences for our customers. We are currently allowing flexibility for our employees to work from anywhere for the respective region (Central & Eastern Europe) or we are happy to meet you in our offices in Bratislava (Slovakia) or Brno, Prague (Czechia) on a full-time basis.

Your Responsibilities:

• Design, develop, and enhance ML/AI models which Predictions, Contextual Personalization and our new agentic workflows
• Process historical data, product catalog and user behaviours to extract hidden relations and features.
• Conduct research to explore ongoing cutting-edge ML techniques and conduct a quick POC.
• Work closely with ML Engineers to integrate and scale ML components to a production-level that can handle terabytes of data.
• Continuously learn and stay up to date with the current state-of-the-art techniques by reading research papers and attending AI/ML conferences.

Qualifications:

• BS/MS degree in Computer Science or a related discipline with a strong mathematical foundation and excellent programming skills (primarily Python)
• At least 3 years of experience building ML-driven fast and scalable ML/analytical algorithms in a corporate/startup environment.
• Strong awareness and understanding of recent trends in Generative AI and LLMs. Experience in working with GenAI stack will be treated as strong credentials.
• Strong understanding of various machine learning and natural language processing technologies, such as classification, information retrieval, clustering, knowledge graph, semi-supervised learning and ranking.
• Excellent exploratory data analysis skills with the ability to slice and dice data at scale using SQL in BigQuery.
• Good problem solving and analytical skills. Ability to learn and adapt to newer ML technologies.
• Exposure to deep learning stack (PyTorch/Keras/TensorFlow) and techniques (Representation/Transfer Learning, RNN/LSTM, Transformers).
• Experience working with Big Data in a cloud based production environment (AWS/GCP/Azure).
• Effective communication skills in English, both verbally and in written form.

#LI-KP1

Are you looking for a cutting-edge tech stack to work with on a daily basis? We are currently expanding our Campaigns team and are looking for a new colleague to join as a Senior Software Engineer.

For candidates at the P3 / Senior Software Engineer level, starting monthly compensation begins at 3700 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included. Working in one of our Central European offices (Bratislava, Brno, Prague) or from home on a full-time basis, you‘ll become a core part of the Engineering Team.

What challenge awaits you?

As a Senior Software Engineer at our company, you'll come face-to-face with exciting, high-end technical challenges. You'll be a part of a team that delivers magical customer experiences through personalized omnichannel marketing campaigns. You’ll work on  implementing new microservices into our architecture, managing high-throughput systems, and enhancing the speed and reliability of our platform. You will utilize cutting-edge AI-powered solutions, such as GenAI and LLMs. 

You'll collaborate closely with other engineering teams and product managers to ensure seamless integration of our campaigns automation features with the rest of our platform, fostering a culture of collaboration and innovation. This role offers a unique opportunity to combine your technical expertise with a passion for customer experience enhancement and a desire to empower businesses with data-driven personalization.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and performance of developed solution
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements for product features into technical specifications and design documents.
• Collaborate with other engineering teams to ensure a unified software architecture.
• Define and develop back-office API endpoints as well as high-performance serving endpoints.
• Develop and implement high-throughput, scalable and reliable systems to support new features.
• Deploy and monitor new features in production, ensuring seamless integration with existing systems.

b. Ensure quality and performance of developed solution

• Perform API testing, including unit tests, system tests and performance tests.
• Implement monitoring systems and dashboards to track the performance of our systems in production, identify potential issues, and optimize for speed and cost efficiency.
• Contribute to developing and implementing DevOps best practices within the team.

c. Support and Maintain owned components

• Maintain end-to-end features, encompassing microservices, back-office APIs, and high-performance serving APIs.
• Provide ongoing support and maintenance for existing features, including troubleshooting issues, fixing bugs, and implementing enhancements.
• Support our client-facing colleagues in the investigation of possible issues (L3 support).
• Document code, design decisions, and operational procedures to facilitate ongoing maintenance and knowledge sharing.

What technologies and tools does the Campaigns team work with?

• Programming languages - Go, Python
• Google Cloud Platform services - GKE, BigQuery, BigTable, GCS, VertexAI 
• Data Storage and Processing - MongoDB, Redis, Kafka 
• Software and Tools - Grafana, Gitlab, Jira, Productboard, PagerDuty, CursorAI, Copilot 

The owned area focuses on Marketing Campaigns Automation, including scheduling, audience management, content personalization and delivery. We support various marketing channels, such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks. We use Jinja for personalization and utilize ML models for content generation. Therefore, having experience in the mentioned areas is an advantage.

Your success story will be:

• In 30 Days: Successfully onboard and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional — Proven experience in Go or Python engineering, system design, and maintenance in the area of campaign automation.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in at least one of the following languages: Go or Python, which are essential for building our data-driven features.
• Solid understanding of microservice-oriented architecture and experience in building systems with high throughput and low latency APIs. Familiarity with service orchestration and management (e.g. GKE).
• Experience with version control systems (Git) and CI/CD pipelines. We utilize Git for code management and CI/CD pipelines for efficient development and deployment.
• Familiarity with database management (preferably MongoDB and Redis) and event streaming (e.g. Apache Kafka).
• Experience with integrating omnichannel communication such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks would be a valued asset.
• Interest in Generative AI and its applications is a plus.

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

Excited? Join us and transform the future of commerce experiences.

#LI-KP1

Are you looking for a cutting-edge tech stack to work with on a daily basis? We are currently expanding our Campaigns team and are looking for a new colleague to join as a Senior Software Engineer. Working in one of our Central European offices (Bratislava, Brno, Prague) or from home on a full-time basis, you‘ll become a core part of the Engineering Team.

What challenge awaits you?

As a Senior Software Engineer at our company, you'll come face-to-face with exciting, high-end technical challenges. You'll be a part of a team that delivers magical customer experiences through personalized omnichannel marketing campaigns. You’ll work on  implementing new microservices into our architecture, managing high-throughput systems, and enhancing the speed and reliability of our platform. You will utilize cutting-edge AI-powered solutions, such as GenAI and LLMs. 

You'll collaborate closely with other engineering teams and product managers to ensure seamless integration of our campaigns automation features with the rest of our platform, fostering a culture of collaboration and innovation. This role offers a unique opportunity to combine your technical expertise with a passion for customer experience enhancement and a desire to empower businesses with data-driven personalization.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and performance of developed solution
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements for product features into technical specifications and design documents.
• Collaborate with other engineering teams to ensure a unified software architecture.
• Define and develop back-office API endpoints as well as high-performance serving endpoints.
• Develop and implement high-throughput, scalable and reliable systems to support new features.
• Deploy and monitor new features in production, ensuring seamless integration with existing systems.

b. Ensure quality and performance of developed solution

• Perform API testing, including unit tests, system tests and performance tests.
• Implement monitoring systems and dashboards to track the performance of our systems in production, identify potential issues, and optimize for speed and cost efficiency.
• Contribute to developing and implementing DevOps best practices within the team.

c. Support and Maintain owned components

• Maintain end-to-end features, encompassing microservices, back-office APIs, and high-performance serving APIs.
• Provide ongoing support and maintenance for existing features, including troubleshooting issues, fixing bugs, and implementing enhancements.
• Support our client-facing colleagues in the investigation of possible issues (L3 support).
• Document code, design decisions, and operational procedures to facilitate ongoing maintenance and knowledge sharing.

What technologies and tools does the Campaigns team work with?

• Programming languages - Go, Python
• Google Cloud Platform services - GKE, BigQuery, BigTable, GCS, VertexAI 
• Data Storage and Processing - MongoDB, Redis, Kafka 
• Software and Tools - Grafana, Gitlab, Jira, Productboard, PagerDuty, CursorAI, Copilot 

The owned area focuses on Marketing Campaigns Automation, including scheduling, audience management, content personalization and delivery. We support various marketing channels, such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks. We use Jinja for personalization and utilize ML models for content generation. Therefore, having experience in the mentioned areas is an advantage.

Your success story will be:

• In 30 Days: Successfully onboard and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional — Proven experience in Go or Python engineering, system design, and maintenance in the area of campaign automation.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in at least one of the following languages: Go or Python, which are essential for building our data-driven features.
• Solid understanding of microservice-oriented architecture and experience in building systems with high throughput and low latency APIs. Familiarity with service orchestration and management (e.g. GKE).
• Experience with version control systems (Git) and CI/CD pipelines. We utilize Git for code management and CI/CD pipelines for efficient development and deployment.
• Familiarity with database management (preferably MongoDB and Redis) and event streaming (e.g. Apache Kafka).
• Experience with integrating omnichannel communication such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks would be a valued asset.
• Interest in Generative AI and its applications is a plus.

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

Excited? Join us and transform the future of commerce experiences.

#LI-KP1

Bloomreach is solving one of the digital world’s most fundamental problems: helping people instantly find what they need when they need it. We are seeking a Backend Software Engineer to join our Search Quality team, responsible for hosting and serving thousands of indexes at the scale of tens of thousands of queries per second. In this role, you’ll work with a passionate, versatile, and collaborative team, improving system scalability by utilizing cloud technologies. Additionally, you’ll have the opportunity to influence and implement architectural solutions that will enable us to achieve our goal of being the world’s most trusted digital experience platform.

About the Team: AI Search

The AI Search team is at the heart of transforming how customers interact with digital storefronts. We build an intelligent, scalable search engine that integrates advanced machine learning and natural language understanding into real-time systems. Our work directly impacts revenue and user experience across hundreds of enterprise e-commerce sites.

What You'll Do

As a Software Engineer II, you will play a critical role in developing our next-generation AI-powered search platform. You will:

• Design, develop, and maintain backend services and distributed systems powering search at scale.
  
  
• Collaborate with applied scientists and ML engineers to bring research prototypes into production.
  
  
• Work across the full stack of our AI Search architecture, from ingest and indexing to query-time ranking and retrieval.
  
  
• Integrate big data and real-time streaming systems (e.g., Kafka, Spark) to process and learn from user behavior at scale.
  
  
• Optimize for low-latency and high-availability performance across hundreds of millions of queries per day.
  
  
• Operate in a fast-paced, collaborative environment, where your work will directly influence customer success.
  
  

Qualifications

Must-Have:

• BS/MS in Computer Science or a related field.
  
  
• 2+ years of professional software engineering experience building backend systems using Java or Python.
  
  
• Strong grasp of computer science fundamentals including algorithms, data structures, and distributed systems.
  
  
• Experience working with cloud environments (AWS or GCP) and containerized deployments (e.g., Docker, Kubernetes).
  
  
• Proven experience with distributed systems, microservices architecture, and large-scale data pipelines.
  
  
• Experience with big data technologies such as Hadoop, Spark, Kafka, and data lakes.
  
  
• Strong analytical and debugging skills; passion for clean code and sustainable software practices.
  
  
• Interest in or exposure to machine learning technologies in real-world applications.
  
  

Nice-to-Have:

• Experience with search engines such as Apache Solr, Lucene, or Elasticsearch.
  
  
• Familiarity with vector search, embeddings, or retrieval-augmented generation (RAG).
  
  
• Contributions to open-source projects or ML infrastructure.
  
  
• Experience with metrics-driven development and A/B testing frameworks.

Bloomreach is seeking a seasoned Staff Machine Learning Engineer to own the design and implementation of cutting-edge AI and GenAI driven algorithmic components for search, recommendation and behavioral insights that are used to personalize digital experiences for our customers. Our centralized data science team spanned across multiple geographies, is responsible for the data science modules that power all the products of the company, including Search Relevance, Recommendation, User Personalization, User Segmentations, Content Intelligence and Conversational Commerce. We invent and apply machine learning, data mining, and information retrieval algorithms to understand, identify, and improve web content discovery. We have built industry leading algorithms in search and recommendations for the commerce space that serve the most relevant experiences using Artificial Intelligence with the goal-building AI driven experiences beyond commerce.

Your Responsibilities:

• Design, develop, and enhance ML/AI models which mainly power Search and Recommendation.
• Process historical data, search queries, product catalog, and images to extract hidden relations and features.
• Conduct research to explore ongoing cutting-edge ML techniques (especially deep learning) and conduct a quick POC.
• Work closely with Data Engineers and Senior Data Scientists to integrate and scale ML components to a production-level that can handle terabytes of data.
• Continuously learn and stay up to date with the current state-of-the-art techniques by reading research papers and attending AI/ML conferences.
• Own deep data analysis and A/B test debugging, proactively identifying root causes, assessing impact, and providing clear, data-driven direction on next steps (e.g., what to fix and how to adjust experiment design).

Qualifications:

• BS/MS degree in Computer Science or a related discipline with a strong mathematical foundation and excellent programming skills (primarily Python)
• 8+ years experience building ML-driven fast and scalable ML/analytical algorithms in a corporate/startup environment.
• Strong awareness and understanding of recent trends in Generative AI and LLMs. Experience in working with GenAI stack will be treated as strong credentials.
• Strong understanding of various machine learning and natural language processing technologies, such as classification, information retrieval, clustering, knowledge graph, semi-supervised learning and ranking.
• Excellent exploratory data analysis skills with the ability to slice and dice data at scale using SQL in Redshift/BigQuery.
• Good problem solving and analytical skills. Ability to learn and adapt to newer ML technologies.
• Exposure to deep learning stack (PyTorch/Keras/TensorFlow) and techniques (Representation/Transfer Learning, RNN/LSTM, Transformers).
• Experience working with Big Data in a cloud based production environment (AWS/GCP/Azure).
• Effective communication skill in English, both verbally and in written form.

The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. 

Examples of our services:  

• Central services to publish Model Context Protocol APIs for external AI agents
• Multi-product customer provisioning and licensing orchestration
• Integrated user management, authentication, and authorization
• High-availability, centralized configuration management
• Tools for new customer integration & product tuning

Why you’ll love your work

• Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
• Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
• Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
• Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.

Your typical day

Your day begins with review of a teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs. Then you spend a few undisturbed hours “in the flow,” working on changes to the user management APIs to support a UX improvement that a designer suggested yesterday. Soon, all your new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you send a link to a frontend engineer who is collaborating with our team.

After lunch, you join your team for a quick standup via Zoom to discuss current work and the plan for the next few days. A teammate offers to review your new code. It has some complex behavior, so you walk through it together and make a few improvements.

The frontend engineer confirms over Slack that your API changes provide what they need. You merge it, which automatically retests and deploys to a staging environment. The UI changes and a few more integration tests from the QA team will be merged in a day or two. Your improvement will be in production in a few weeks.

Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.

Your day ends with a quick chat with a product manager about another idea….

Our tech stack(s)

• Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
• Data: Postgres, MySQL, MongoDB, Redis, Kafka
• Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
• Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch

Our expectations

• Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
• Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way. 
• Security & Reliability: Balance risks and benefits of change with discipline and agility.
• Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
• Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.

The ideal candidate’s experience

• Active user of AI coding tools such as Cursor and Claude Code
• Developed backend services with Python using a variety of data systems (3+ years)
• Understands web security principles (OWASP), Authentication, and Authorization practices
• Designed APIs for a SaaS product
• Operated services in production on public cloud infrastructure
• Some experience with Java / Spring or Go
• Exposure to web frontend development (Angular / React)

Role Overview

We are looking for a Senior Technical Program Manager to lead complex, cross-functional initiatives that are critical to our product and business strategy. In this role, you will partner with Product and Engineering leadership to translate strategic goals into executable programs with clear outcomes, predictable delivery, and high quality.

You will drive alignment across multiple teams, establish effective execution frameworks, and ensure transparency through meaningful status reporting, risk management, and dependency coordination across company-wide stakeholders. Beyond delivery, you will contribute to improving how we plan, govern, and execute programs at scale, raising the bar for operational excellence across the organization.

Key Responsibilities:

Program Leadership & Cross-Functional Execution

• Lead large, multi-team programs from definition through delivery, ensuring clear scope, ownership, and measurable outcomes.
• Translate strategy into executable program plans, including milestones, timelines, and delivery cadences.
• Drive cross-functional alignment across Engineering, Product, Design, and Business stakeholders, including facilitation of trade-offs and conflict resolution.
• Partner closely with Engineering Owners to facilitate technical delivery execution while ensuring they have the context, support, and resources needed to succeed.

Governance & Delivery Cadence Ownership

• Establish and run program governance and coordination rituals (e.g., reviews, syncs, decision-making forums) to maintain alignment and execution momentum.
• Maintain clear visibility into execution progress, proactively surface risks or delivery gaps, and drive timely escalation and resolution when required.
• Own structured risk, issue, and dependency management (including maintaining logs/trackers), ensuring mitigation plans, clear ownership, and follow-through.
• Ensure consistent, accurate, and leadership-relevant program reporting and communication.
• Support effective resource coordination across participating teams to avoid bottlenecks and protect delivery outcomes.
• Own and continuously evolve the execution framework across assigned product streams, driving improvements in cadence, transparency, and delivery predictability through structured feedback loops and iterative refinement.

Personal Attributes:

• Self-starter with strong ownership and accountability for outcomes, as well as a bias toward action and closure.
• Structured and analytical thinker who brings clarity to complexity, especially when faced with ambiguity.
• Strong stakeholder management skills with the ability to influence without authority across senior audiences.
• Excellent communicator who can adapt messaging across technical and non-technical groups.
• Strong critical thinking, especially in proactively identifying risks and inefficiencies, and pragmatic in driving mitigation and resolution.
• Highly organized and detail-oriented, with the ability to manage multiple parallel workstreams.
• Collaborative and trust-building partner across functions, able to align teams around shared goals.
• Calm under pressure, with a consistent focus on delivery discipline and problem-solving.
• Able to regularly collaborate in person with cross-functional teams in our Bangalore office and effectively manage live collaboration to drive successful program outcomes.

Professional Experience:

• 5+ years of experience in Technical Program Management, Program Management, or related roles in a technology-driven environment.
• Demonstrated success in leading complex, cross-functional programs to deliver cloud software by involving multiple teams, dependencies, and stakeholder groups.
• Strong understanding of software development lifecycles and modern product development practices.
• Experience partnering with Engineering Owners/Leads and Product Managers to deliver customer-impacting outcomes.
• Proven experience with risk, dependency, and issue management, including structured escalation and resolution practices.
• Experience preparing clear, executive-friendly program reporting and facilitating decision-making.
• Proficiency with delivery and collaboration tools such as Jira, and Confluence (or equivalent).
• Experience in SaaS, Enterprise Software and/or high-growth engineering environments 
• Software Development or Technical Product experience is a strong advantage.

About the Team: AI Search

The AI Search team owns Bloomreach’s core search platform, serving hundreds of millions of queries per day across enterprise customers. We build and operate highly scalable, low-latency systems that combine traditional information retrieval with modern ML-driven ranking and semantic understanding — all in production at scale.

This team sits at the intersection of systems engineering, search relevance, and applied ML, with direct impact on customer revenue and experience.

The Role:

As a Senior Staff Engineer, you will be a technical leader responsible for shaping the architecture and long-term evolution of Bloomreach’s Search platform. You will lead complex initiatives, set technical direction, and mentor engineers, while remaining deeply hands-on.

This role is ideal for someone with deep Search domain expertise, strong system design skills, and a track record of delivering and operating critical platforms at scale.

What You’ll Do

• Own and evolve core Search architecture, spanning indexing, retrieval, ranking, and query-time execution.
  
  
• Lead design and execution of large, cross-cutting search initiatives across multiple teams and services.
  
  
• Drive technical strategy for search relevance and ranking systems, balancing precision, recall, latency, and cost.
  
  
• Partner with Applied Science and ML teams to productionize ranking models and semantic retrieval techniques.
  
  
• Ensure search systems meet strict latency, availability, and scalability SLAs under real-world traffic.
  
  
• Act as a technical mentor and multiplier, raising the bar through design reviews, code reviews, and technical coaching.
  
  
• Influence roadmap and prioritization by articulating clear technical tradeoffs and long-term platform implications.
  
  
• Serve as a technical escalation point for complex production and architecture decisions.
  
  

Must-Have Qualifications

• 8–12+ years of professional software engineering experience, with deep expertise in backend and distributed systems.
  
  
• Strong, hands-on experience building large-scale Search or Information Retrieval systems.
  
  
• Deep expertise in search relevance, ranking, and query/catalog understanding.
  
  
• Proven experience designing and operating distributed, low-latency systems at scale.
  
  
• Strong coding skills in Java and/or Python, with a focus on production-quality, maintainable systems.
  
  
• Experience working in cloud environments (AWS or GCP) and modern deployment platforms.
  
  
• Ability to lead technical initiatives across teams and influence without direct authority.
  
  
• Clear, effective communicator able to explain complex technical concepts and tradeoffs.
  
  

Nice-to-Have

• Hands-on experience with Apache Solr, Lucene, or Elasticsearch.
  
  
• Experience with vector search, embeddings, or semantic retrieval.
  
  
• Familiarity with search evaluation, offline metrics, and A/B experimentation.
  
  
• Experience with big data or streaming systems (Spark, Kafka, Hadoop).
  
  
• Prior experience building enterprise-scale, customer-facing platforms.
  
  

What It’s Like to Work at Bloomreach

• A strong engineering culture that values ownership, technical excellence, and long-term thinking.
  
  
• The opportunity to lead mission-critical search systems with direct business impact.
  
  
• Collaboration with experienced engineers, scientists, and product leaders across regions.
  
  
• A role with real technical influence, not just delivery responsibility.