Join the Bloomreach GIST (Global Information Security & Technology) team as an Associate Security Analyst and help protect our e-commerce environment from threats, vulnerabilities, and sophisticated attackers. Your work will have a significant impact on numerous customers across various e-commerce verticals and hundreds of millions of online users. As a core member of our globally distributed 24/7 Security Operations Team, you can work full-time from our India offices or from home.

Your job will be (but not limited to)

● To Monitor, analyze & interpret security/system/application/infrastructure logs for events, configuration irregularities & potential incidents
● To leverage security tools, custom built dashboards and/or proactive identification approaches to detect anomalous activities
● Monitoring Cloud infrastructure for security-related events
● Monitoring threat/vulnerability landscape and security advisories, coordinate and escalate as appropriate
●To work with application security teams, product specialists, GRC, legal teams on active incidents and/or investigations
● To participate in a major incident call, document incident report summaries
● To document, follow and execute standard operating procedures (SOPs)
● Documenting/Managing/maintaining & following use cases, playbooks and/or knowledge base articles
● To work on incidents, requests related to security
● Owning responsibilities within a shift with a positive mindset towards growth & upskilling

Professional experience, skills & requirements

● 2+ years of hands on experience as part of a 24*7 Security Operations team OR a starter with equivalent degree/specialization in the area of Cyber Security with a proven project dealing in the new age landscape (SaaS platform Security, SecOps, API/Container Security, Threat Intel/Hunting, Vulnerability Management).
● Hands on experience or deep knowledge on usage of SIEM, SOAR, EDR ( modules like TI, VM, DLP)
● Exposure or experience in using any of CSPM tools (SentinelOne, Falcon Horizon, Wiz,Sysdig,Prisma cloud,MS Defender)
● Exposure or experience in assessing, interpreting & managing vulnerabilities using relevant tools.
● Knowledge of either AWS or GCP is must
● Should possess positive attitude to participate, own & drive tasks for POCs for various tools
● Understanding of risk framework
● Ability to assess emerging trends & threats in cyber security space
● Should possess good analytical, problem-solving, and interpersonal skills. Should be able to apply & provide logical reasoning
● Knowledge of NIST framework, OSINT standards, MITRE ATT&CK framework & cybersecurity incident lifecycle is an advantage. Beginner level of understanding is mandatory
● Mandatory to work in a 24/7 rotation shift & weekends
● Possess excellent command on communication in English being a good listener, speaker & reader 

Your success story will be:

In the first 30 days you will

● Understand the roles & responsibilities of SOC team, in-scope vs out of scope tasks
● Read & understand SOPs, Policies & working procedures of the team
● Shadow peers in day to day work, overlook tickets, alerts, incidents, understand the current state of ongoing projects/enhancements etc

In the next 30 days you will (60 days from start)

● Start owning incidents, tasks as independent contributor with a peer shadowing you
● Participate in incident related calls, cross team/department meetings
● Handle SIEM/SOAR/EDR events

In the next 30 days you will(90 days from start)

● You will start documenting or tweaking existing SOPs, process document
● You will bear responsibilities of representing team in forums/meetings/discussions
● You will start managing shift alone when needed
● You will adapt yourself to service improvement mindset and contribute to overall success of the team

Bloomreach is solving one of the digital world’s most fundamental problems: helping people instantly find what they need when they need it. We are seeking a Backend Software Engineer to join our Search Quality team, responsible for hosting and serving thousands of indexes at the scale of tens of thousands of queries per second. In this role, you’ll work with a passionate, versatile, and collaborative team, improving system scalability by utilizing cloud technologies. Additionally, you’ll have the opportunity to influence and implement architectural solutions that will enable us to achieve our goal of being the world’s most trusted digital experience platform.

About the Team: AI Search

The AI Search team is at the heart of transforming how customers interact with digital storefronts. We build an intelligent, scalable search engine that integrates advanced machine learning and natural language understanding into real-time systems. Our work directly impacts revenue and user experience across hundreds of enterprise e-commerce sites.

What You'll Do

As a Software Engineer II, you will play a critical role in developing our next-generation AI-powered search platform. You will:

• Design, develop, and maintain backend services and distributed systems powering search at scale.
  
  
• Collaborate with applied scientists and ML engineers to bring research prototypes into production.
  
  
• Work across the full stack of our AI Search architecture, from ingest and indexing to query-time ranking and retrieval.
  
  
• Integrate big data and real-time streaming systems (e.g., Kafka, Spark) to process and learn from user behavior at scale.
  
  
• Optimize for low-latency and high-availability performance across hundreds of millions of queries per day.
  
  
• Operate in a fast-paced, collaborative environment, where your work will directly influence customer success.
  
  

Qualifications

Must-Have:

• BS/MS in Computer Science or a related field.
  
  
• 2+ years of professional software engineering experience building backend systems using Java or Python.
  
  
• Strong grasp of computer science fundamentals including algorithms, data structures, and distributed systems.
  
  
• Experience working with cloud environments (AWS or GCP) and containerized deployments (e.g., Docker, Kubernetes).
  
  
• Proven experience with distributed systems, microservices architecture, and large-scale data pipelines.
  
  
• Experience with big data technologies such as Hadoop, Spark, Kafka, and data lakes.
  
  
• Strong analytical and debugging skills; passion for clean code and sustainable software practices.
  
  
• Interest in or exposure to machine learning technologies in real-world applications.
  
  

Nice-to-Have:

• Experience with search engines such as Apache Solr, Lucene, or Elasticsearch.
  
  
• Familiarity with vector search, embeddings, or retrieval-augmented generation (RAG).
  
  
• Contributions to open-source projects or ML infrastructure.
  
  
• Experience with metrics-driven development and A/B testing frameworks.

Bloomreach is seeking a seasoned Staff Machine Learning Engineer to own the design and implementation of cutting-edge AI and GenAI driven algorithmic components for search, recommendation and behavioral insights that are used to personalize digital experiences for our customers. Our centralized data science team spanned across multiple geographies, is responsible for the data science modules that power all the products of the company, including Search Relevance, Recommendation, User Personalization, User Segmentations, Content Intelligence and Conversational Commerce. We invent and apply machine learning, data mining, and information retrieval algorithms to understand, identify, and improve web content discovery. We have built industry leading algorithms in search and recommendations for the commerce space that serve the most relevant experiences using Artificial Intelligence with the goal-building AI driven experiences beyond commerce.

Your Responsibilities:

• Design, develop, and enhance ML/AI models which mainly power Search and Recommendation.
• Process historical data, search queries, product catalog, and images to extract hidden relations and features.
• Conduct research to explore ongoing cutting-edge ML techniques (especially deep learning) and conduct a quick POC.
• Work closely with Data Engineers and Senior Data Scientists to integrate and scale ML components to a production-level that can handle terabytes of data.
• Continuously learn and stay up to date with the current state-of-the-art techniques by reading research papers and attending AI/ML conferences.
• Own deep data analysis and A/B test debugging, proactively identifying root causes, assessing impact, and providing clear, data-driven direction on next steps (e.g., what to fix and how to adjust experiment design).

Qualifications:

• BS/MS degree in Computer Science or a related discipline with a strong mathematical foundation and excellent programming skills (primarily Python)
• 8+ years experience building ML-driven fast and scalable ML/analytical algorithms in a corporate/startup environment.
• Strong awareness and understanding of recent trends in Generative AI and LLMs. Experience in working with GenAI stack will be treated as strong credentials.
• Strong understanding of various machine learning and natural language processing technologies, such as classification, information retrieval, clustering, knowledge graph, semi-supervised learning and ranking.
• Excellent exploratory data analysis skills with the ability to slice and dice data at scale using SQL in Redshift/BigQuery.
• Good problem solving and analytical skills. Ability to learn and adapt to newer ML technologies.
• Exposure to deep learning stack (PyTorch/Keras/TensorFlow) and techniques (Representation/Transfer Learning, RNN/LSTM, Transformers).
• Experience working with Big Data in a cloud based production environment (AWS/GCP/Azure).
• Effective communication skill in English, both verbally and in written form.

The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. 

Examples of our services:  

• Central services to publish Model Context Protocol APIs for external AI agents
• Multi-product customer provisioning and licensing orchestration
• Integrated user management, authentication, and authorization
• High-availability, centralized configuration management
• Tools for new customer integration & product tuning

Why you’ll love your work

• Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
• Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
• Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
• Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.

Your typical day

Your day begins with review of a teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs. Then you spend a few undisturbed hours “in the flow,” working on changes to the user management APIs to support a UX improvement that a designer suggested yesterday. Soon, all your new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you send a link to a frontend engineer who is collaborating with our team.

After lunch, you join your team for a quick standup via Zoom to discuss current work and the plan for the next few days. A teammate offers to review your new code. It has some complex behavior, so you walk through it together and make a few improvements.

The frontend engineer confirms over Slack that your API changes provide what they need. You merge it, which automatically retests and deploys to a staging environment. The UI changes and a few more integration tests from the QA team will be merged in a day or two. Your improvement will be in production in a few weeks.

Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.

Your day ends with a quick chat with a product manager about another idea….

Our tech stack(s)

• Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
• Data: Postgres, MySQL, MongoDB, Redis, Kafka
• Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
• Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch

Our expectations

• Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
• Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way. 
• Security & Reliability: Balance risks and benefits of change with discipline and agility.
• Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
• Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.

The ideal candidate’s experience

• Active user of AI coding tools such as Cursor and Claude Code
• Developed backend services with Python using a variety of data systems (3+ years)
• Understands web security principles (OWASP), Authentication, and Authorization practices
• Designed APIs for a SaaS product
• Operated services in production on public cloud infrastructure
• Some experience with Java / Spring or Go
• Exposure to web frontend development (Angular / React)

Role Overview

We are looking for a Senior Technical Program Manager to lead complex, cross-functional initiatives that are critical to our product and business strategy. In this role, you will partner with Product and Engineering leadership to translate strategic goals into executable programs with clear outcomes, predictable delivery, and high quality.

You will drive alignment across multiple teams, establish effective execution frameworks, and ensure transparency through meaningful status reporting, risk management, and dependency coordination across company-wide stakeholders. Beyond delivery, you will contribute to improving how we plan, govern, and execute programs at scale, raising the bar for operational excellence across the organization.

Key Responsibilities:

Program Leadership & Cross-Functional Execution

• Lead large, multi-team programs from definition through delivery, ensuring clear scope, ownership, and measurable outcomes.
• Translate strategy into executable program plans, including milestones, timelines, and delivery cadences.
• Drive cross-functional alignment across Engineering, Product, Design, and Business stakeholders, including facilitation of trade-offs and conflict resolution.
• Partner closely with Engineering Owners to facilitate technical delivery execution while ensuring they have the context, support, and resources needed to succeed.

Governance & Delivery Cadence Ownership

• Establish and run program governance and coordination rituals (e.g., reviews, syncs, decision-making forums) to maintain alignment and execution momentum.
• Maintain clear visibility into execution progress, proactively surface risks or delivery gaps, and drive timely escalation and resolution when required.
• Own structured risk, issue, and dependency management (including maintaining logs/trackers), ensuring mitigation plans, clear ownership, and follow-through.
• Ensure consistent, accurate, and leadership-relevant program reporting and communication.
• Support effective resource coordination across participating teams to avoid bottlenecks and protect delivery outcomes.
• Own and continuously evolve the execution framework across assigned product streams, driving improvements in cadence, transparency, and delivery predictability through structured feedback loops and iterative refinement.

Personal Attributes:

• Self-starter with strong ownership and accountability for outcomes, as well as a bias toward action and closure.
• Structured and analytical thinker who brings clarity to complexity, especially when faced with ambiguity.
• Strong stakeholder management skills with the ability to influence without authority across senior audiences.
• Excellent communicator who can adapt messaging across technical and non-technical groups.
• Strong critical thinking, especially in proactively identifying risks and inefficiencies, and pragmatic in driving mitigation and resolution.
• Highly organized and detail-oriented, with the ability to manage multiple parallel workstreams.
• Collaborative and trust-building partner across functions, able to align teams around shared goals.
• Calm under pressure, with a consistent focus on delivery discipline and problem-solving.
• Able to regularly collaborate in person with cross-functional teams in our Bangalore office and effectively manage live collaboration to drive successful program outcomes.

Professional Experience:

• 5+ years of experience in Technical Program Management, Program Management, or related roles in a technology-driven environment.
• Demonstrated success in leading complex, cross-functional programs to deliver cloud software by involving multiple teams, dependencies, and stakeholder groups.
• Strong understanding of software development lifecycles and modern product development practices.
• Experience partnering with Engineering Owners/Leads and Product Managers to deliver customer-impacting outcomes.
• Proven experience with risk, dependency, and issue management, including structured escalation and resolution practices.
• Experience preparing clear, executive-friendly program reporting and facilitating decision-making.
• Proficiency with delivery and collaboration tools such as Jira, and Confluence (or equivalent).
• Experience in SaaS, Enterprise Software and/or high-growth engineering environments 
• Software Development or Technical Product experience is a strong advantage.

What challenge awaits you?

We are seeking a L1 support engineer  for the Bloomreach content support team! We are building a dedicated team for the Content Paas module of the Bloomreach Experience (BRX), a product that has 150+ customers worldwide.

Become a part of our Support Team, and work out of our About Bloomreach Content

Bloomreach Content is a headless and headful enterprise CMS used by some of the world's largest organizations. It’s highly customizable and designed to empower teams to build custom workflows and drive content at scale across multiple channels.

What will you do (Roles & Responsibilities)

Incident Management & Customer Support

• Act as Primary contact for customer reported issues work through Zendesk ticketing system
• Perform initial triage and ensure FR is met and are meaningful 

Monitoring 

• Continuously monitor system health dashboards, alerts, and logs (Humio,Cloudflare etc)
• Acknowledge and act on P1/P2 alerts and Pagerduty page 

Shift pattern ( Follow the sun model)

• Operate in rotational shifts, including Night shift to cover during NA hours , EMEA hours and weekend on call support
• Ensure proper handover between shifts with clear documentation of pending issues and key updates.
• Maintain availability and responsiveness within defined shift hours.

Communication and coordination

• Maintain clear, concise, and professional communication with customers and internal teams (BRC/Infra/PS/Eng teams)

Professional experience

•  knowledge of core Java coding (read & Write the code) and common Java libraries
• Able to do in depth problem solving , reading and understanding the Code and matching the scenario and come up with the appropriate troubleshooting steps and suggest workaround / resolution
• Have exposure to at least one of the Java Content Management tools like Adobe Experience Manager, OpenText Team site, IBM Websphere, Documentum, etc.( nice to have) 

• Understanding of tools like Cloudflare, Datadog, Dynatrace, or native CMS performance dashboards.
• Exp in Java framework like Spring
• Front end Technologies ( Angular / React)

Nice to have

• You are familiar with service-oriented architecture, cloud technologies, and Docker ( Container technologies)

Role and Responsibilities:

• Escalate unresolved issues to L2/L3 teams with clear documentation and logs.
• Participate in rotational 24x7 on-call support, including NA shifts /EMEA Shift)
• Monitor system health and alerts using relevant monitoring tools.
• Maintain detailed record of issues, troubleshooting steps , summary and resolution in Zendesk ticketing system.
• Provide fix or suggest workarounds for customer’s custom code or a Bloomreach experience platform product defect and follow the Bug /FE process
• Provide, Work closely with Support, Infra, and Technical Consultant teams in Amsterdam and the US to serve our global customer base
• Experience with ticketing tools like Jira, Zendesk, etc.

Qualification 

• Relevant experience of 3-5 years in  technical support positions in service industry / Retail 

What is required for success in this role?

Success in this role comes from a customer-first mindset, a passion for solving real problems, 

Tech Stack & Tools

• Primary Tools: Zendesk, JIRA, Glean, Loops Copilot

Bloomreach Content Tech Stack:

• Languages: Java, TypeScript/Angular, ExtJS, AngularJS
• Frameworks: Spring, Apache Wicket, JUnit, Maven
• Databases: Apache Jackrabbit, MySQL
• Automation: Jenkins, GitLab, Cucumber, Selenium, Playwright
• Cloud/Infra: AWS, Kubernetes, Docker
• Monitoring: Humio, Honeycomb

About the Team: AI Search

The AI Search team owns Bloomreach’s core search platform, serving hundreds of millions of queries per day across enterprise customers. We build and operate highly scalable, low-latency systems that combine traditional information retrieval with modern ML-driven ranking and semantic understanding — all in production at scale.

This team sits at the intersection of systems engineering, search relevance, and applied ML, with direct impact on customer revenue and experience.

The Role:

As a Senior Staff Engineer, you will be a technical leader responsible for shaping the architecture and long-term evolution of Bloomreach’s Search platform. You will lead complex initiatives, set technical direction, and mentor engineers, while remaining deeply hands-on.

This role is ideal for someone with deep Search domain expertise, strong system design skills, and a track record of delivering and operating critical platforms at scale.

What You’ll Do

• Own and evolve core Search architecture, spanning indexing, retrieval, ranking, and query-time execution.
  
  
• Lead design and execution of large, cross-cutting search initiatives across multiple teams and services.
  
  
• Drive technical strategy for search relevance and ranking systems, balancing precision, recall, latency, and cost.
  
  
• Partner with Applied Science and ML teams to productionize ranking models and semantic retrieval techniques.
  
  
• Ensure search systems meet strict latency, availability, and scalability SLAs under real-world traffic.
  
  
• Act as a technical mentor and multiplier, raising the bar through design reviews, code reviews, and technical coaching.
  
  
• Influence roadmap and prioritization by articulating clear technical tradeoffs and long-term platform implications.
  
  
• Serve as a technical escalation point for complex production and architecture decisions.
  
  

Must-Have Qualifications

• 8–12+ years of professional software engineering experience, with deep expertise in backend and distributed systems.
  
  
• Strong, hands-on experience building large-scale Search or Information Retrieval systems.
  
  
• Deep expertise in search relevance, ranking, and query/catalog understanding.
  
  
• Proven experience designing and operating distributed, low-latency systems at scale.
  
  
• Strong coding skills in Java and/or Python, with a focus on production-quality, maintainable systems.
  
  
• Experience working in cloud environments (AWS or GCP) and modern deployment platforms.
  
  
• Ability to lead technical initiatives across teams and influence without direct authority.
  
  
• Clear, effective communicator able to explain complex technical concepts and tradeoffs.
  
  

Nice-to-Have

• Hands-on experience with Apache Solr, Lucene, or Elasticsearch.
  
  
• Experience with vector search, embeddings, or semantic retrieval.
  
  
• Familiarity with search evaluation, offline metrics, and A/B experimentation.
  
  
• Experience with big data or streaming systems (Spark, Kafka, Hadoop).
  
  
• Prior experience building enterprise-scale, customer-facing platforms.
  
  

What It’s Like to Work at Bloomreach

• A strong engineering culture that values ownership, technical excellence, and long-term thinking.
  
  
• The opportunity to lead mission-critical search systems with direct business impact.
  
  
• Collaboration with experienced engineers, scientists, and product leaders across regions.
  
  
• A role with real technical influence, not just delivery responsibility.