What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Vendor management experience
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

• In-depth Knowledge of SMS & MMS
• Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience in Vendor Management
• Commercial Negotiation
• Contract Management
• Billing Management
• New Account Creation
• Customer Pre-Sales Engagement
• Customer Post-Sales Engagement
• Customer Onboarding
• CTIA & CWTA compliance
• TCPA Compliance
• Delivering Product Training Sessions

#LI-HO1

What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Vendor management experience
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

• In-depth Knowledge of SMS & MMS
• Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience in Vendor Management
• Commercial Negotiation
• Contract Management
• Billing Management
• New Account Creation
• Customer Pre-Sales Engagement
• Customer Post-Sales Engagement
• Customer Onboarding
• CTIA & CWTA compliance
• TCPA Compliance
• Delivering Product Training Sessions

#LI-HO1

As a Technical Consultant (TC), you lead the technical delivery of Bloomreach Product Discovery implementations for EMEA and APAC enterprise commerce customers. You act as the primary technical point of contact during onboarding and complex enhancement projects, designing and guiding integrations across product feed, tracking, APIs, and dashboard configuration to ensure a successful go-live and measurable business value. You will remotely support customers primarily across Europe, and where needed APAC, collaborating effectively across time zones.

You’ll work closely with Solutions Architects, Service Delivery Managers, Technical and Business Consultants, Product Engineering, and client development teams to translate business requirements into scalable technical solutions and deliver high-quality implementations on time and within scope.

Key responsibilities

Client integration & solution delivery

• Own the technical implementation of Bloomreach Discovery from kickoff to post–go-live transition for assigned projects.
• Collaborate with pre‑sales Solution Architects to understand committed scope and confirm the features and use cases that must be implemented on the customer’s site as part of handover.
• Product feed integration:
• Consult clients on how to model and generate their product catalogs for Discovery.
• Work with internal tools/teams to ensure feed data is correctly ingested, validated, and optimized in the Bloomreach platform.
• Pixel / tracking integration:
• Advise on implementing the Bloomreach pixel / Web SDK for behavioral tracking and events (search, browse, cart, purchase, etc.).
• Coordinate with internal engineering/analytics teams to validate that tracking data is received and mapped correctly.
• API integration:
• Guide client developers on using Bloomreach Discovery APIs (search, category, recommendations, autocomplete) to power storefront experiences.
• Provide reference implementations and patterns to address customer-specific use cases (e.g., multi‑site, multi‑language, complex merchandising logic).
• Dashboard & merchandising enablement:
• Configure and sanity-check account settings and integrations in the Discovery admin tools.
• Consult customers on how to use merchandising rules, boosting, and other tools to meet business goals.

Quality assurance, go‑live, and transition

• Maintain a Go‑Live Health Checklist covering feed, tracking, APIs, search relevance, and dashboard configuration, and ensure all critical items are signed off before launch.
• Support go‑live cutover, monitoring performance and key events, and coordinating with internal teams to resolve any launch‑critical issues.
• After a defined hyper‑care period, transition the account to Support / Customer Success, ensuring that known issues, configuration, and project documentation are clearly handed over.

Collaboration & internal improvements

• Work with Service Delivery Managers and Project Managers to keep projects on track, proactively highlighting risks, dependencies, and scope challenges.
• Liaise with Support to investigate and resolve complex technical issues on existing Discovery accounts when TC expertise is required.
• Identify gaps in customer-facing and internal documentation, and contribute updates, runbooks, and examples to improve repeatability and quality of future projects.
• Partner with Product and Engineering to:
• Validate new features in pilot implementations.
• Provide structured feedback from the field.
• Review Product Requirements and technical designs where TC input is needed.

Required skills & experience

• Education:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Technical background:
  • JavaScript (browser and integration patterns), HTML, CSS.
  • HTTP/REST APIs, JSON, authentication patterns.
• 3+ years in a technical services, solutions engineering, implementation consulting, or similar role in a SaaS / e‑commerce / martech environment (P2 level).
• Strong hands‑on experience with web technologies:
• Solid understanding of e‑commerce platforms (e.g., Salesforce Commerce Cloud, Shopify, commercetools, Adobe/Magento, SAP Commerce) and how they integrate with third‑party services.
• Experience with search / recommendation / personalization technologies (e.g., Solr, Elasticsearch, SaaS product discovery platforms) is strongly preferred.
• Comfortable working with logs, developer tools, and data to debug feed, tracking, and API issues.
• We also welcome candidates from a business consulting background who have strong technical skills and are looking to move into a more technical consulting role; a strong consulting mindset is as important as deep technical expertise in this position.
• Implementation & delivery skills:
• Proven ability to own integration workstreams, from requirements clarification through to production deployment and QA.
• Experience reading and interpreting technical specifications, data contracts, and tracking documents.
• Familiarity with agile delivery practices and risk/issue management.
• Communication & consulting:
• Fluent English speaker with excellent written and verbal communication skills; able to explain complex technical concepts clearly to both technical and non‑technical stakeholders.
• Strong client‑facing presence, able to lead technical discussions, manage expectations, and push back constructively when necessary.
• Proven consulting mindset: able to uncover underlying business objectives, challenge assumptions, and translate them into pragmatic technical solutions.
• Comfort facilitating workshops, technical deep‑dives, and handover sessions with client and internal teams.

Nice to have

• Experience with Bloomreach Discovery or similar SaaS product discovery platforms.
• Exposure to real‑time personalization, segmentation, or CDP integrations (e.g., using customer segments from another system into Discovery).
• Knowledge of tag managers (e.g., Google Tag Manager, Tealium) and instrumentation of tracking across multi‑site setups.
• Experience in retail, fashion, or multi‑brand commerce environments.

Success measures

Success in this role will be measured by:

• On‑time, in‑scope go‑lives for Discovery implementations.
• Data quality and integration health (feeds, tracking, APIs) at and after launch.
• Customer satisfaction with technical delivery and handover.
• Contribution to internal tooling, documentation, and best practices that shorten time‑to‑value and increase implementation quality over time.

What challenge awaits you?

We are seeking a L1 support engineer  for the Bloomreach content support team! We are building a dedicated team for the Content Paas module of the Bloomreach Experience (BRX), a product that has 150+ customers worldwide.

Become a part of our Support Team, and work out of our About Bloomreach Content

Bloomreach Content is a headless and headful enterprise CMS used by some of the world's largest organizations. It’s highly customizable and designed to empower teams to build custom workflows and drive content at scale across multiple channels.

What will you do (Roles & Responsibilities)

Incident Management & Customer Support

• Act as Primary contact for customer reported issues work through Zendesk ticketing system
• Perform initial triage and ensure FR is met and are meaningful 

Monitoring 

• Continuously monitor system health dashboards, alerts, and logs (Humio,Cloudflare etc)
• Acknowledge and act on P1/P2 alerts and Pagerduty page 

Shift pattern ( Follow the sun model)

• Operate in rotational shifts, including Night shift to cover during NA hours , EMEA hours and weekend on call support
• Ensure proper handover between shifts with clear documentation of pending issues and key updates.
• Maintain availability and responsiveness within defined shift hours.

Communication and coordination

• Maintain clear, concise, and professional communication with customers and internal teams (BRC/Infra/PS/Eng teams)

Professional experience

•  knowledge of core Java coding (read & Write the code) and common Java libraries
• Able to do in depth problem solving , reading and understanding the Code and matching the scenario and come up with the appropriate troubleshooting steps and suggest workaround / resolution
• Have exposure to at least one of the Java Content Management tools like Adobe Experience Manager, OpenText Team site, IBM Websphere, Documentum, etc.( nice to have) 

• Understanding of tools like Cloudflare, Datadog, Dynatrace, or native CMS performance dashboards.
• Exp in Java framework like Spring
• Front end Technologies ( Angular / React)

Nice to have

• You are familiar with service-oriented architecture, cloud technologies, and Docker ( Container technologies)

Role and Responsibilities:

• Escalate unresolved issues to L2/L3 teams with clear documentation and logs.
• Participate in rotational 24x7 on-call support, including NA shifts /EMEA Shift)
• Monitor system health and alerts using relevant monitoring tools.
• Maintain detailed record of issues, troubleshooting steps , summary and resolution in Zendesk ticketing system.
• Provide fix or suggest workarounds for customer’s custom code or a Bloomreach experience platform product defect and follow the Bug /FE process
• Provide, Work closely with Support, Infra, and Technical Consultant teams in Amsterdam and the US to serve our global customer base
• Experience with ticketing tools like Jira, Zendesk, etc.

Qualification 

• Relevant experience of 3-5 years in  technical support positions in service industry / Retail 

What is required for success in this role?

Success in this role comes from a customer-first mindset, a passion for solving real problems, 

Tech Stack & Tools

• Primary Tools: Zendesk, JIRA, Glean, Loops Copilot

Bloomreach Content Tech Stack:

• Languages: Java, TypeScript/Angular, ExtJS, AngularJS
• Frameworks: Spring, Apache Wicket, JUnit, Maven
• Databases: Apache Jackrabbit, MySQL
• Automation: Jenkins, GitLab, Cucumber, Selenium, Playwright
• Cloud/Infra: AWS, Kubernetes, Docker
• Monitoring: Humio, Honeycomb

What challenge awaits you?

As an Associate Academy Content Consultant, you will join the broader Customer Experience Group. You will be an integral part of the Academy team, which functions as our in-house product education provider. Your role will be to support the creation of educational content that empowers Bloomreach users through intuitive onboarding and ongoing product education - helping them become independent users of our Bloomreach Solutions.

Working closely with senior Content Consultants and Operational Specialists, you will apply foundational instructional design principles to develop engaging learning materials. You will contribute to projects from start to finish under the guidance of experienced team members, while bringing a fresh perspective and enthusiasm for learning.

We'll provide the tools, resources, and mentorship to set you up for success - this is a great opportunity to build your content development skills in a fast-paced, collaborative environment.

You can work from anywhere in Slovakia or the Czech Republic, with offices available in Bratislava, Brno, or Prague. 

As an Academy Content Associate, your job will be to:

• Support the design and development of learning experiences, including e-learning modules, instructor-led training materials, quizzes, and other supporting resources - under the direction of senior team members
• Assist in collaborating with subject matter experts (SMEs) and stakeholders to gather content and support the definition of learning objectives
• Apply foundational instructional design principles as guided by the team, and contribute ideas for improvement
• Contribute to cross-departmental collaboration efforts to support product adoption and knowledge sharing
• Assist with portfolio-level initiatives including modularization and learning journey development
• Help maintain a selection of courses, flagging areas for improvement and executing updates as directed
• Bring your fresh ideas!

You have the following experience and qualities:

• Strong command of English (B2+)
• Eagerness to learn in a fast-paced, dynamic environment
• Strong attention to detail and time management skills
• Strong interpersonal skills and a collaborative mindset
• Curiosity and willingness to quickly pick up new topics
• Motivation to contribute to large, time-sensitive projects as part of a team
• Interest in cross-departmental collaboration
• Previous experience or coursework in education, instructional design, or customer-facing roles is a plus

What challenge awaits you?

As an Associate Academy Content Consultant, you will join the broader Customer Experience Group. You will be an integral part of the Academy team, which functions as our in-house product education provider. Your role will be to support the creation of educational content that empowers Bloomreach users through intuitive onboarding and ongoing product education - helping them become independent users of our Bloomreach Solutions.

Working closely with senior Content Consultants and Operational Specialists, you will apply foundational instructional design principles to develop engaging learning materials. You will contribute to projects from start to finish under the guidance of experienced team members, while bringing a fresh perspective and enthusiasm for learning.

We'll provide the tools, resources, and mentorship to set you up for success - this is a great opportunity to build your content development skills in a fast-paced, collaborative environment.

You can work from anywhere in Slovakia or the Czech Republic, with offices available in Bratislava, Brno, or Prague. Your starting salary will be 1 800€ gross per month plus additional benefits.

As an Academy Content Associate, your job will be to:

• Support the design and development of learning experiences, including e-learning modules, instructor-led training materials, quizzes, and other supporting resources - under the direction of senior team members
• Assist in collaborating with subject matter experts (SMEs) and stakeholders to gather content and support the definition of learning objectives
• Apply foundational instructional design principles as guided by the team, and contribute ideas for improvement
• Contribute to cross-departmental collaboration efforts to support product adoption and knowledge sharing
• Assist with portfolio-level initiatives including modularization and learning journey development
• Help maintain a selection of courses, flagging areas for improvement and executing updates as directed
• Bring your fresh ideas!

You have the following experience and qualities:

• Strong command of English (B2+)
• Eagerness to learn in a fast-paced, dynamic environment
• Strong attention to detail and time management skills
• Strong interpersonal skills and a collaborative mindset
• Curiosity and willingness to quickly pick up new topics
• Motivation to contribute to large, time-sensitive projects as part of a team
• Interest in cross-departmental collaboration
• Previous experience or coursework in education, instructional design, or customer-facing roles is a plus

Currently expanding our Customer Success team, we're looking for a new colleague as a Customer Success Manager (CSM) to join our Client Services Team.

You will be the key contact point for a portfolio of approximately 20 customers, treating them as your own business space — driving strategy, growth, and value at every stage of the cooperation. This role requires someone who thrives independently, is proactive by nature, and takes full end-to-end ownership of their client relationships. You won't wait for instructions — you'll identify opportunities, make decisions, and drive outcomes on your own.

Your starting salary will be € 2 300 gross per month, along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Client Services Team.

Could you be the one?

What You'll Do

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• The role of CSM is to act as a guardian for both, client & Engagement product.
• On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.
• As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.
• On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

What We're Looking For

Experience & Background:

• 2–4 years of work experience, ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.
• Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
• Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
• In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
• Knowledge of e-commerce, marketing and the current trends in the industry.

Languages:

• English — working proficiency (required)
• Russian — highly valued
• French, Italian, or Spanish — nice to have

Currently expanding our Customer Success team, we're looking for a new colleague as a Customer Success Manager (CSM) to join our Client Services Team.

You will be the key contact point for a portfolio of approximately 20 customers, treating them as your own business space — driving strategy, growth, and value at every stage of the cooperation. This role requires someone who thrives independently, is proactive by nature, and takes full end-to-end ownership of their client relationships. You won't wait for instructions — you'll identify opportunities, make decisions, and drive outcomes on your own.

Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Client Services Team.

Could you be the one?

What You'll Do

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• The role of CSM is to act as a guardian for both, client & Engagement product.
• On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.
• As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.
• On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

What We're Looking For

Experience & Background:

• 2–4 years of work experience, ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.
• Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
• Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
• In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
• Knowledge of e-commerce, marketing and the current trends in the industry.

Languages:

• English — working proficiency (required)
• Russian — highly valued
• French, Italian, or Spanish — nice to have

We’re currently expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join as an Associate Product Support Specialist - working during US business hours / EMEA business hours. We offer remote work from Czechia or Slovakia, with optional office space in Bratislava, Brno, or Prague. Are you up for the challenge?

We’re currently expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join as an Associate Product Support Specialist - working during US business hours / EMEA working hours. We offer remote work from Czechia or Slovakia, with optional office space in Bratislava, Brno, or Prague. The salary starts from €1 800 gross per month for Slovakia. Are you up for the challenge?

As the Strategic Technical Consultant for Clarity - Bloomreach’s AI shopping assistant - you will own the technical strategy, implementation approach, and customer experience end-to-end. You will guide customers through trials, onboarding, early adoption, and optimization, ensuring Clarity is deployed correctly, performs reliably, and delivers measurable value quickly.

This role requires both execution and strategic thinking. You will play a key role in shaping the implementation approach, contributing to the product roadmap, and proactively identifying and eliminating friction in the customer experience through scalable processes, technical patterns, and structured product feedback. You will work as an independent technical partner to customers and internal teams, shaping how Clarity is implemented globally.

Your salary starts at €4,500 gross per month for Slovakia, restricted stock units and other benefits are on top. You can work in one of our Central Europe offices (Bratislava) or from home on a full-time basis.

Your job will be to:

• Lead the end-to-end technical onboarding and implementation of Clarity, including configuration across Bloomreach Discovery and Engagement
• Make front-end updates (HTML, CSS, JavaScript) to customize weblayers and optimize how Clarity appears and behaves on customer sites
• Design scalable technical solutions that translate customer requirements into effective Clarity implementations
• Guide customers in setting up analytics tracking, event instrumentation, and A/B testing frameworks to measure performance and optimize results
• Troubleshoot issues across front-end behavior, analytics, data connectivity, Discovery integration, and weblayer execution
• Contribute directly to the product roadmap by identifying friction points, unmet needs, and opportunities for product enhancements
• Define and continuously refine the Clarity implementation playbook, creating repeatable patterns, templates, and best practices
• Validate technical feasibility during discovery and identify early risks, dependencies, and integration gaps
• Collaborate closely with product, engineering and product success teams to align solution design and technical outcomes
• Communicate clearly with both technical and non-technical stakeholders, influencing decisions and ensuring smooth implementations
• Serve as an internal subject-matter expert on how Clarity leverages Bloomreach’s Discovery and Engagement capabilities

Your success story will be:

• In 30 days, you understand Clarity’s technical architecture, the implementation model across Discovery and Engagement, and begin contributing to customer projects as well as identifying areas of friction or improvement
• In 90 days, you independently lead technical workstreams, configure Clarity end-to-end, resolve complex integration issues, and contribute structured feedback to improve the product and processes
• In 180 days, you deliver multiple successful customer implementations, establish repeatable technical patterns, influence roadmap enhancements, and reduce friction in the onboarding process
• In 210 days, you and the team celebrate successful launches and early customer value achieved through your technical expertise, strategic contributions, and foundational work defining the implementation playbook

You have the following experience and qualities:

Professional Experience

• BS/BTech in Information Systems, Computer Science, or equivalent practical experience
• Hands-on experience with web technologies: HTML, CSS, JavaScript
• Experience working with website behavior, personalization tools, search or recommendation systems, analytics instrumentation, or A/B testing
• Background in technical consulting, implementation, solution engineering, or similar roles within SaaS, eCommerce, digital experience, or Martech
• Ability to troubleshoot issues across both data and front-end layers
• Bonus: Experience with search/discovery platforms, personalization tools, tagging/analytics systems, CDPs, or eCommerce platforms

Personal Qualities

• Strong analytical and debugging skills, with the ability to quickly diagnose and resolve complex issues
• Clear, confident communicator suited to both customer-facing and internal technical discussions
• Highly autonomous, organized, and capable of leading parallel workstreams
• Strategic thinker who balances immediate implementation needs with long-term scalability and product evolution
• Fast learner, adaptable within an emerging and rapidly evolving AI environment
• Customer-focused, able to integrate technical feasibility with business impact

#LI-HO1

As the Strategic Technical Consultant for Clarity - Bloomreach’s AI shopping assistant - you will own the technical strategy, implementation approach, and customer experience end-to-end. You will guide customers through trials, onboarding, early adoption, and optimization, ensuring Clarity is deployed correctly, performs reliably, and delivers measurable value quickly.

This role requires both execution and strategic thinking. You will play a key role in shaping the implementation approach, contributing to the product roadmap, and proactively identifying and eliminating friction in the customer experience through scalable processes, technical patterns, and structured product feedback. You will work as an independent technical partner to customers and internal teams, shaping how Clarity is implemented globally.

Your job will be to:

• Lead the end-to-end technical onboarding and implementation of Clarity, including configuration across Bloomreach Discovery and Engagement
• Make front-end updates (HTML, CSS, JavaScript) to customize weblayers and optimize how Clarity appears and behaves on customer sites
• Design scalable technical solutions that translate customer requirements into effective Clarity implementations
• Guide customers in setting up analytics tracking, event instrumentation, and A/B testing frameworks to measure performance and optimize results
• Troubleshoot issues across front-end behavior, analytics, data connectivity, Discovery integration, and weblayer execution
• Contribute directly to the product roadmap by identifying friction points, unmet needs, and opportunities for product enhancements
• Define and continuously refine the Clarity implementation playbook, creating repeatable patterns, templates, and best practices
• Validate technical feasibility during discovery and identify early risks, dependencies, and integration gaps
• Collaborate closely with product, engineering and product success teams to align solution design and technical outcomes
• Communicate clearly with both technical and non-technical stakeholders, influencing decisions and ensuring smooth implementations
• Serve as an internal subject-matter expert on how Clarity leverages Bloomreach’s Discovery and Engagement capabilities

Your success story will be:

• In 30 days, you understand Clarity’s technical architecture, the implementation model across Discovery and Engagement, and begin contributing to customer projects as well as identifying areas of friction or improvement
• In 90 days, you independently lead technical workstreams, configure Clarity end-to-end, resolve complex integration issues, and contribute structured feedback to improve the product and processes
• In 180 days, you deliver multiple successful customer implementations, establish repeatable technical patterns, influence roadmap enhancements, and reduce friction in the onboarding process
• In 210 days, you and the team celebrate successful launches and early customer value achieved through your technical expertise, strategic contributions, and foundational work defining the implementation playbook

You have the following experience and qualities:

Professional Experience

• BS/BTech in Information Systems, Computer Science, or equivalent practical experience
• Hands-on experience with web technologies: HTML, CSS, JavaScript
• Experience working with website behavior, personalization tools, search or recommendation systems, analytics instrumentation, or A/B testing
• Background in technical consulting, implementation, solution engineering, or similar roles within SaaS, eCommerce, digital experience, or Martech
• Ability to troubleshoot issues across both data and front-end layers
• Bonus: Experience with search/discovery platforms, personalization tools, tagging/analytics systems, CDPs, or eCommerce platforms

Personal Qualities

• Strong analytical and debugging skills, with the ability to quickly diagnose and resolve complex issues
• Clear, confident communicator suited to both customer-facing and internal technical discussions
• Highly autonomous, organized, and capable of leading parallel workstreams
• Strategic thinker who balances immediate implementation needs with long-term scalability and product evolution
• Fast learner, adaptable within an emerging and rapidly evolving AI environment
• Customer-focused, able to integrate technical feasibility with business impact

#LI-HO1

Are you the kind of person who spends more time in their inbox than anywhere else? Do you get a thrill out of making sure emails land right where they should? If so, we have the perfect job for you! As a Strategic Email Deliverability Consultant for Bloomreach Engagement, you'll be at the forefront of our email game, ensuring our messages are delivered, read, and loved by our customers' audiences. The work you do will impact many customers in dozens of different verticals in the e-commerce and retail space globally.  Working in one of our European offices or from home on a full-time basis,  you´ll become a core part of the Deliverability & Product Team.

What challenge awaits you?

We serve more than 450 customers globally, sending 45+ billion emails a year, both transactional & marketing. Email remains a key revenue driving channel in e-commerce and therefore we need to deliver top notch quality. Most of our customers are proudly part of 99% inbox club and the challenge for you will be to keep it that way at scale even with all the new customers we are gaining every quarter.   

Your job will be to:

• Master the Inbox:
• Take charge of email deliverability, making sure emails outgoing from our platform reach the inbox and not the dreaded spam folder.
• Ensure proper monitoring of and alerting on email performance metrics like open rates, click-through rates, and bounce rates are in place and optimize processes for success.
• Stay Trendy:
• Keep your finger on the pulse of email compliance trends and regulations, such as GDPR, CCPA, Zero trust in email, authentication evolutions, etc.  and make sure our email practices are always up-to-date.
• Identify emerging email marketing trends and technologies, ensuring that we're at the forefront of innovation.
• Be a Data Detective:
• Dive deep into data analytics to identify issues and trends that affect email deliverability.
• Collaborate with our email vendors and find solutions to your findings.
• Be a Technical Guru:
• Implement best practices for email authentication and security.
• Work with the services team on best practices guidelines for our customers.
• Collaborate with product team:
• Collaborate with our product & engineering teams and suggest ideas for features that will drive personalized and effective email campaigns.

You have the following experience and qualities:

• Professional — experience in email deliverability and inbox placement
• Personal — motivation, independence, and fluency in English

Professional experience

• Experience in marketing automation field 
• Excellent fluency with data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to resolve problems
• Tech savviness - the ability to understand complex problems of email scalability globally and have a proven ability to solve for it.
• At least 6-8 years of experience in this field
• Ability to work with customers, challenge them on their practices and influence adoption of models with best practices.

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity
• Growth Mindset, highly collaborative, comfortable in a high ownership/high accountability environment.
• Great balance of entrepreneurial resourcefulness and knowing how to implement the right amount of process.

Excited? Join us and transform the future of commerce experiences.

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