Asia Sales Operations – Sales Operations Senior Executive

As a Sales Operations Senior Executive, you will own the end-to-end sales order lifecycle across Asia Distributor and Commercial network - primarily supporting Asia distributors and channel partner sales orders from order receipt through to delivery execution, dispute/returns resolution, and performance reporting. You will partner closely with Commercial Planning, Finance, Operations, and 3PL warehouses to ensure accurate master data, compliant order processing, and consistently excellent distribution experience.

What you’ll be doing

• Manage back-catalog and new-release distributor and commercial sales order processing: review, validate, and accurately process distributor/channel partner orders while ensuring compliance to order requirements.

• Act as the primary point of contact for order administration during coverage periods (e.g., planner leave), ensuring continuity of service.

• Own EDI / order transmission exception management: investigate non-receipt or transmission errors, coordinate fixes, and confirm re-processing.

• Maintain purchase order forms, purchase pricing/assortment lists, and presell SKU set-up, ensuring data accuracy across systems.

• Coordinate outbound execution with 3PL warehouses: create deliveries, validate dispatch readiness, and ensure day-one launch requirements are met for Asia distributor launches.

• Manage distributor and transport bookings: coordinate delivery schedules with distributors/key accounts and collaborate with Freight Forwarders on shipment bookings as required.

• Collaborate closely with MDG team to ensure operational continuity; serve as the primary functional backup for distributor data workflows during peak volumes or resource absences (e.g., holiday cover) to maintain uninterrupted onboarding and data integrity.

• Support the monthly demand and supply planning process by updating production order and inventory data in the Rolling Forecast (RF) file, ensuring the commercial team has an accurate supply picture for their alignment meetings.

• Coordinate the rework order process by aligning monthly schedules and new product launch requirements to ensure inventory is ready when needed, helping the team maintain a smooth flow of product to market.

• Own distributor dispute and returns escalation: respond to order queries (ETAs, delivery concerns), re-process problematic returns, and coordinate damaged stock recoveries with freight partners.

• Drive process improvement and project delivery: streamline operational workflows, enhance booking processes, and support workflow/tool upgrades (e.g., SAP / SharePoint) in partnership with cross-functional stakeholders.

• Build and maintain KPI reporting to monitor order turnaround time, open order aging, and launch readiness; provide insights and corrective action recommendations.

• Maintain product serial number records to support end-customer registration, ensuring accurate traceability from production through to the final user for warranty and service purposes.

• Coordinate FTA processing for active lanes; manage the necessary documentation and certificates of origin to ensure current shipments successfully qualify for preferential duty rates.

What we’re looking for

• 6+ years of experience in Sales Operations / Sales Administration, ideally supporting South Asia distributor and channel partner networks.

• Strong end-to-end order management expertise (back-catalog and new release), including customer compliance checks and backorder management.

• Hands-on experience with ERP and order management tools (e.g., SAP), plus working knowledge of EDI processes and issue resolution.

• Solid understanding of outbound logistics concepts (3PL warehouse coordination, delivery creation, transport/booking processes).

• Proven ability to manage disputes and returns workflows, including escalation handling and root-cause problem solving.

• Strong analytical capability: KPI definition, reporting, and insight generation to improve operational performance.

• Excellent stakeholder management and communication skills; able to influence cross-functional teams and mentor junior team members.

• Ability to work independently, prioritize multiple workstreams, and deliver improvements within defined policies and practices.

Desirable

• Experience supporting workflow automation platforms (e.g., SAP, SharePoint) and/or sales operations systems integrations.

• Exposure to master data governance (MDG) processes and data quality controls.

• Continuous improvement experience (Lean / Six Sigma) applied to sales ops or supply chain workflows.

• Experience in consumer electronics, gaming, or fast-paced new product launch environments.

Principal, Portfolio Strategy Manager 

San Diego, Los Angeles, San Mateo (Hybrid)

As Principal, Portfolio Strategy Manager, you will play a critical role in shaping how SIE translates strategy into actionable investment decisions across a global portfolio of Hardware, Software and Services. As a partner to teams and executives in Product Management, Engineering, Finance, Platform Business Office, Program Management and more, you will have to navigate and align competing priorities and perspectives. You will develop a comprehensive understanding of the portfolio, evolve and implement a data-informed portfolio management framework, and build trusted partnerships throughout the organization to help evaluate trade-offs and optimize portfolio balance and value. 

Responsibilities: 

• Gain a comprehensive understanding of the portfolio and its programs and develop deep insights to generate actionable recommendations 

• Ensure the portfolio reflects the right strategic investment mix and priorities to achieve business objectives 

• Standardize and improve performance measurement practices across the portfolio in partnership with data science & analytics teams 

• Provide stakeholders with actionable insights and trade-off recommendations to optimize resource allocation 

• Refine and lead execution of a value realization framework leveraging KPIs and ROI to assess programs and portfolio performance 

• Partner with cross-functional leaders to align priorities, resolve trade-offs, and enable executive decision-making through a structured process with clear ownership 

• Partner with the broader Portfolio and Program Management team to mature and scale portfolio management capabilities through frameworks, processes, and tools 

• Lead organizational change management to educate stakeholders and embed consistent portfolio practices that result in stronger accountability, faster execution, and better business outcomes 

Required skills and qualifications: 

• Bachelor's degree in science, economics or related field; advanced degree a plus 

• 12+ years of experience in portfolio management, finance, strategic planning or product management, within a technology-driven and/or customer-first environment 

• Experience in the gaming industry a plus 

• Proven success leading strategic planning for large-scale, complex, multi-billion-dollar portfolios 

• Strong understanding of portfolio management principles and practices 

• Creative problem-solver who thrives in ambiguity and creates clarity through structured thinking 

• Strong analytical mindset with the ability to balance data-driven rigor and strategic judgment  

• Track record of building and implementing effective performance measurement and value realization frameworks 

• Excellent communication and storytelling skills, with the ability to translate complexity into clear executive insights 

• Exceptional ability to influence and align senior stakeholders across diverse functions 

• Experience driving organizational transformation and change management 

Sr. Shared Services Manager, Analytics

San Mateo, San Diego (Hybrid)

We are seeking a Senior Shared Services Analytics Manager to serve as the operational heartbeat of our global analytics organization. Reporting to the Director of Analytics Operations and supporting the Analytics Leadership Team, you will act as a strategic partner, driving the department's internal identity, communication strategy, and team development.

In this role, you will bridge the gap between technical excellence and organizational health. You will be responsible for managing high-stakes executive communications and orchestrating large-scale departmental processes & events for a team of 150+ professionals. Your mission is to ensure our global team is strategically aligned, highly skilled, and  clearly communicating across the PlayStation ecosystem.

Responsibilities

• Executive Operations & Communications – Act as a strategic proxy for leadership. Own the creation of high-impact executive presentations and briefings for the VP and other senior stakeholders. Translate complex analytics initiatives into compelling narratives for both technical and non-technical audiences.
• Departmental Voice – Design and execute a comprehensive internal communications strategy. Manage departmental newsletters, announcements, and the brand of the analytics organization to ensure all team members stay informed and inspired.
• Internal Training – Lead the skills uplifting roadmap. Identify skill gaps within the analytics space and develop formal training plans, workshops, and certification paths to keep the team at the forefront of industry trends.
• Strategic Orchestration – Own the end-to-end planning for major departmental milestones, including quarterly planning sessions, all-hands meetings, and large-scale team-building events. Balance business-critical alignment with culture-building.
• Stakeholder Enablement – Develop and maintain a framework for stakeholder training, ensuring our business partners know how to effectively engage with analytics services and self-serve tools.
• Operational Rhythm – Maintain the departmental cadence of accountability. Track progress against non-technical strategic goals and ensure the leadership team is prepared for key milestones.
• Change Management & Culture – Drive organizational change initiatives that improve team morale and operational efficiency. Act as a culture-carrier, ensuring a consistent and inclusive experience across a global, distributed team.
• Organizational Insights – Design and execute the voice of the employee strategy. This includes architecting internal surveys to measure departmental health, training effectiveness, and event impact. Collect feedback data and synthesize complex feedback into actionable themes and executive-level readouts to inform future strategy.

What We’re Looking For:

• 8+ years of experience in strategy consulting, analytics operations, program management, or as a chief of staff within a large-scale technology organization
• Exceptional ability to create compelling presentations and written communications that simplify the complex
• Proven track record of building training programs or learning & development initiatives in the technology industry
• Experience managing large-scale logistics for large groups events, including both virtual and in-person formats
• Ability to navigate a matrixed global environment, building rapport with individual contributors while providing candid upward feedback to leaders
• A deep understanding of the gaming industry or high-volume consumer tech is a significant plus
• High proficiency with tools such as MS Outlook, PowerPoint, Teams, SharePoint, and Slack for internal narrative-building and communications;

About the Role

As a Software Engineer II at PlayStation, you will be a key contributor to a team focused on providing highly impactful UI experiences to our users! This role fits someone keen to learn, grow, and support our evolving technology stack. You will develop insight into our user base and collaborate with multiple teams to ensure we’re delivering the right outcome. The ideal candidate will be adaptable, flexible in approach, and ready to face ambitious challenges. 

About you

• Passionate about UI development and enjoy working with consumer facing products

• Collaborated across different team roles including product managers and designers to parse out key requirements and translate them to technical solutions

• Passionate about quality and strives to improve processes, proposes standard methodologies and drives their usage within the teams

• Debugging and tackling technical issues in not only your code but your fellow developer’s code as well

• Have a test driven development mentality with goals to prevent regression of code

• Work independently in a fast-paced ever-evolving environment

• Work with other team members by reviewing and giving feedback on pull requests and design plans

• Collaborate well with engineers internal and external to your teams to test ideas and optimize solutions

• Continually seeking to improve your knowledge and skills, and using your knowledge to help elevate your peers

Required Qualifications

• Bachelor’s degree or equivalent

• 2+ years of building product experiences with proficiencies in UI technologies (JavaScript, React, Typescript, node..etc)

• Experience constructing robust unit tests and familiarity with other types of software testing

• Proficiency in profiling performance and optimizing code in your domain, with knowledge to navigate conversations across the tech stack.

• Excellent communication skills, and the ability to help non technical  team members (product, design) navigate technical implementation challenges

Bonus Qualifications

• Experience with React Native and multi application environments

• Experience with Jest, React Testing Library

• Experience building integration or component testing.

• Understanding of build pipelines and CI/CD standards

• Experience with Agile/Scrum software development methodologies

This role is located in San Mateo, CA. When you're not building the best gaming experience possible, you'll have access to extraordinary food, wine country, hiking, and all that Silicon Valley has to offer.

We have a very flexible work-from-home policy as well: live close enough to the office for occasional in-person meetings and events, otherwise, work in the office as much or as little as you like!

The Team:

The Accounts & Identity team builds highly scalable java based services that safely connects PlayStation users with the social and entertainment experiences they love. Our services provide customers with always-available unified experiences to enrich the PlayStation ecosystem with simplicity, security, and reliability. Our mission is to provide the highest level of safety, performance and reliability for our customers.

What you'll be doing:

As part of our team, you'll develop distributed services, collaborate with product managers, architects, engineers, and operations team members to build highly robust solutions. Role responsibilities include:

• Design, develop, test, deploy, maintain, and improve software
• Provide solutions that are simple, maintainable, well abstracted, and with accurate test coverage
• Perform in-depth requirement analysis and design/code reviews with peers
• Manage individual project priorities, deadlines, and deliverables with your technical expertise
• Problem solve and triage issues including addressing operational incidents

What we're looking for:

• BS degree in computer science or equivalent with 3+ years of strong hands-on Java (ideally Reactive Java Programming) development experience for backend web services using Spring boot framework
• Experience developing services built for deployment into AWS EC2 or EKS using Docker
• Experience developing applications on Unix/Linux platforms
• Experience with servlet containers (e.g., Tomcat), JAXRS, Spring, and related technologies.
• Experience developing REST based web services also utilizing JSON and XML.
• Experience with GraphQL including the Apollo Client and GraphQL-compliant server stacks.
• Familiarity with data storage technologies such as Oracle, DynamoDB, and Cassandra
• Experience with agile development methodologies and familiarity with continuous integration and deployment processes.
• Experience with tools such as Datadog, Splunk, Jenkins, JIRA, Git etc.
• Demonstrated ability to deliver results and a proactive approach to overcoming obstacles.
• Outstanding verbal and written communication skills.
• Works well with others at all levels, and is effective at working with geographically remote and culturally diverse teams.
• Passion for quality with the ability to inspire, excite and motivate other team members.

• BS degree in computer science or equivalent with 3+ years of strong hands-on Java (ideally Reactive Java Programming) development experience for backend web services using Spring boot framework
• Must have - Experience developing front end applications using React Native, React Native for Web, React Web and Swift
• Must have - Experience with GraphQL including the Apollo Client and GraphQL-compliant server stacks.
• Must have - Experience developing Mobile/Computer Apps targeting iOS, Android and PC environments
• Experience developing services built for deployment into AWS EC2 or EKS using Docker
• Experience developing applications on Unix/Linux platforms
• Experience with servlet containers (e.g., Tomcat), JAXRS, Spring, Spring Boot and related technologies.
• Experience developing REST based web services also utilizing JSON and XML.
• Experience with agile development methodologies and familiarity with continuous integration and deployment processes.
• Experience with tools such as Datadog, Splunk, Jenkins, JIRA, Git etc.
• Demonstrated ability to deliver results and a proactive approach to overcoming obstacles.
• Outstanding verbal and written communication skills.
• Works well with others at all levels, and is effective at working with geographically remote and culturally diverse teams.
• Passion for quality with the ability to inspire, excite and motivate other team members.

Technical Information and Content Specialist (Contract, On site) 

Location: Adelaide, South Australia 

About Sony Interactive Entertainment 

Sony Interactive Entertainment (SIE) is at the forefront of innovation in the gaming industry, powering PlayStation experiences for millions of players worldwide. The Technical Operations team is responsible for the infrastructure and tools used throughout the organisation to deliver amazing customer experiences. 

Join the Technical Operations Team, where you’ll help build and document the backbone that keeps PlayStation running seamlessly. You’ll collaborate with brilliant engineers, global teams and creative thinkers to make complex systems clear, usable and future-ready. 

If you have a passion for technology, clarity and storytelling, and you thrive at the intersection of technical depth and communication, this is your chance to make your mark at one of the most iconic brands in the world. 

Responsibilities 

• Assist with the organisation, upkeep, and creation of internal technical documentation relating to areas such as data centres, internet networks, cloud and on-premises compute/virtualisation platforms, and project management. 

• Organize existing documentation – Discover, review and organize existing documentation. Edit and streamline, identify gaps, lead efforts to ensure accuracy and consistency of documentation across the division. 

• Collaborate with key stakeholders, global cross-functional teams , and internal business users to define, support, guide, and maintain documentation standards and requirements. 

• Translate complex systems into clear, accessible “how-to” guides for a wide range of technical audiences. 

• Provide proactive guidance and support to engineers by writing or assisting with writing internal technical documents, standard operating procedures and other software, systems or network related documentation. 

• Draw and maintain technical diagrams to support operational documentation. 

• Review and maintain various document and presentation templates. 

Skills and Knowledge 

• BS/BA in Technical Communication, English, Computer Science, or equivalent preferred. 

• 3+ years of relevant experience in a Technical Documentation or related role, in addition to an IT, network, software development or related field. 

• Strong general technical skills. 

• Experienced with using Atlassian Confluence and Jira. 

• Comfortable with using, interpreting, and documenting terminal commands in Unix-like operating systems, software code in code repositories like GitHub and GitLab, and network infrastructure configuration. 

• Strong knowledge and technical understanding of internet networks, data centres, cloud and on-premises infrastructure, and other related areas. 

• Experience in designing visual assets such as workflow charts, diagrams, banners, images and presentations. 

• Meticulous, with a sharp eye for consistency, grammatical errors and ambiguities. 

• High competency with written and spoken English. 

• Excellent communication and presentation skills – facilitate collaborative and instructional sessions, provide strong clear guidance and support. 

• Curious, eager to learn, and not afraid to ask questions. 

• Proficient in taking and organizing notes; ready to answer questions on-demand. 

Additional attributes 

• Experience working alongside global operations teams across different time-zones and countries. 

• Familiarity and/or competency in languages other than English, such as Japanese. 

• Professional experience as a Business Systems Analyst 
• Familiarity or experience in graphical design, using applications such as Adobe Photoshop or Illustrator. 

About the Role

Sony Interactive Entertainment’s Global Network Engineering Team (NetTeam) designs, manages, and supports global IP networks that underpin our world-class gaming and corporate services, including:

• PlayStation Plus Game Streaming (Cloud Gaming subscription service)
• SIE Backbone Services (SBS) including SIE Global Corporate Network (SGCN) inter-office, Data Center, VPN (Layer 2/3), Cloud (AWS DX, others), and Internet connectivity for SIE offices worldwide
• Static content delivery services for game downloads and PlayStation Network (PSN) updates.  

With the NetTeam’s ongoing growth, we are looking for a highly experienced Principal Network Planner to become part of NetTeam. This presents an outstanding opportunity to direct and manage global planning and sourcing activities, impact network strategies, and guarantee the best possible player experience and corporate network performance.

This is an exciting opportunity to work with one of the most respected gaming brands in the world. You’ll contribute to the backbone that powers PlayStation’s global gaming experiences, driving innovation and delivering outstanding network performance for millions of players worldwide!

Primary Purpose

The Principal Network Planner will act as NetTeam’s lead for sourcing, negotiating and contracting network capacity for our global IP networks in the key areas of:

• Edge connectivity (peering, IP transit, IXs)
• Telecommunication circuits (dark fiber, wavelengths)
• Colocation facilities
• Content delivery networks

Key Responsibilities

Vendor Management & Strategy

• User your extensive global network to engage executive leaders within our vendor community to actively manage relationships, drive deliverables, and lead negotiations on commercial terms and service agreements
• Influence network connectivity strategies and build future sourcing initiatives
• Represent NetTeam at industry forums and maintain strong market knowledge
• Manage vendor commercial agreements and performance

Technical Leadership & Development

• Provide expert mentorship on global network builds, IP/VPN, BGP, and data planning.
• Represent NetTeam in technical discussions with collaborators and cross-functional teams
• Drive decisions to improve reliability, scalability, and performance
• Innovate processes, metrics, and workflows to optimize global network initiatives
• Deliver low-latency, highly reliable services to our customers

Capacity Planning & Continuous Improvement

• Assess network capacity trends, forecast future needs, and model growth or failure scenarios
• Develop regional and service-specific roadmaps aligned with business requirements
• Design and then secure services to establish points of presence (PoPs) in new countries or expand services in established regions
• Continuously optimise cost, service levels, and operational efficiency

Key Relationships

• Internal: Network Engineering, Data Center Sourcing, SIE Business Intelligence, global SIE WAN/LAN/IT groups
• External: International vendors, hyperscalers, telecom providers, industry peers

Minimum Requirements

Education & Qualifications:

• Bachelor’s or Master’s degree in IT, Computer Science, or Engineering, or equivalent experience

Experience & Skills

• 25+ years in hyperscaler, telecom, cloud, or internet exchange environments
• Proven track record in network engineering, architecture, or strategic sourcing
• Experience managing multiple international vendors and high-spend portfolios (>$80M/year)

Proficiencies

• Expert knowledge of network engineering principles, scalability, performance, and cost management
• Experience with forecasting, demand planning, and participation in global network standards
• Strong problem-solving skills in complex and ambiguous environments
• Personal drive, resilience, creativity, collaboration, integrity, and excellence
• Outstanding communication skills, able to influence teams and collaborators at all levels
• Mentorship experience for junior and senior network planners and engineers
• Ability to lead across multiple organizational layers

Other Requirements

• Willingness to travel internationally
• Flexibility to work outside standard hours to coordinate with global suppliers

Staff Program Manager, Innovation Go-to-Market 

San Mateo, CA

Come join Sony Interactive Entertainment as a Staff Program Manager leading PlayStation Platform initiatives! This role will be responsible for driving programs and projects from inception through deployment over a worldwide scale to deliver amazing customer benefits. The candidate will partner with a globally distributed cross-functional team (product management, design, product engineering, business operations, marketing, consumer support, legal, finance) to ensure product and operational readiness for market delivery.

How you’ll lead:

• Drive program roadmap, strategic decision making and delivery plan for large cross-functional team across all phases of planning from concept to in-market launch

• Collaborate with cross-functional teams and management of multiple worldwide business partners to ensure alignment with objectives, find common ground and promote diverse thinking and viewpoints for program success

• Effectively and clearly communicate program information to various levels across organizational boundaries, including senior leadership

• Proactively identify critical issues and dependencies that need action and drive them to closure, while balancing business needs and technical constraints

• Influence at all levels and build strong partnerships across organizations to deliver the optimal outcome of complex programs

• Utilize knowledge to enhance current processes, identify areas for improvement, and guide the implementation of those improvements

What you’ll bring:

• 10+ years of experience working in a program/project management capacity for large-scale business systems and/or complex software development initiatives from kick-off to market delivery

• Experience with Software Development Lifecycle, Design/System Thinking, Agile frameworks, preferably Scrum and Kanban, and Program Management Methodologies to implement the right practice for the programs

• Effective leadership to prioritize assignments to meet required deadlines, craft action and program plans, identify gaps and risks to put in place mitigating factors and communication plans

• Critical thinking to identify all related pieces of the program, how they fit together and can solve routine and complicated problems effectively

• Outstanding communication skills for executive-level audiences, presenting program objectives, strategic outcomes, escalations and relevant success criteria for timely decisions and issue resolution

• Collaborate effectively and professionally with cross-functional groups across divisions, worldwide, as part of a team

• Excellent conflict resolution, negotiation, and people management skills while bringing clarity, calmness and process to ambiguous, high-pressure situations

• Expert level experience with JIRA and ability to build custom dashboards to measure progress and risks

• Experience in mentoring junior team members and contributing to the continued improvement of the program management organization

We are looking for an inspirational and hardworking person to join the Platform Hosting Cloud Security Engineering team at SIE! You'll be joining a team of innovative engineers who are unified in their mission to make PlayStation the best and most secure gaming platform. This support is fulfilled by minimizing impact to the platform while ensuring security needs are met. This role is highly technical and requires a shown grasp of security principles and how they are applied to production environments. You will assist in the planning, building, development, testing, and management of security tools and processes that provide protection and visibility of our cloud environments.

Key Responsibilities

Service Mesh & API Security

• Deep expertise with service mesh architectures (e.g., Istio, Kong), to enable secure & reliable east-west service communication

• Extensive experience managing and configuring API gateways (e.g. Kong, Amazon API Gateway) for internal and external services, including:

• Authentication and authorization through OIDC, OAuth2, JWT, and mTLS

• Secure API exposure and traffic governance

Certificates & mTLS Management

• Strong experience managing PKI and certificate lifecycles, including issuance, rotation, and revocation

• Practical experience deploying and managing mTLS within distributed systems and Kubernetes workloads

• Experience integrating certificate authorities (CAs) and automating certificate management (e.g., cert-manager or similar tools)

• Understanding of trust models and certificate chain validation in zero-trust environments

Security Hardening & Zero Trust

• Strong background in security hardening and zero-trust architecture, including:

• Enforcing default mTLS across workloads

• Carrying out infrastructure-level authentication and authorization

• Crafting and maintaining fine-grained access control policies

• Experience building and maintaining zero-trust security models across multi-cluster or distributed systems

• Write and detail security policies and practices with clear, practical mentorship to ensure understanding and effective implementation

Kubernetes Security & Access Control

• Strong experience securing Kubernetes environments, including:

• Implementing namespace isolation and protection strategies

• Crafting and enforcing access controls and policies

• Managing service accounts and workload identities securely

• Familiarity with Kubernetes security guidelines, including least privilege access, network policies, and workload segmentation

Qualifications

Technical Skills & Platform Experience

• Bachelor's degree or equivalent experience required

• Proficiency in scripting and programming languages such as Python and Go

• Demonstrated experience applying and upholding security governance frameworks, including security policy enforcement and compliance controls

• Hands-on experience working with multi-cloud environments, particularly AWS and GCP

• Strong experience with Kubernetes and containerized environments

• Build, and implement security controls and frameworks

• Experience implementing security guidelines (mTLS, OAuth2, JWT, RBAC, ABAC)

• Detect security gaps, and lead efforts to mature security tooling and operational processes

• Work closely with product and platform teams to define system requirements, engineer, and implement cloud based security applications and controls

• Write code to automate security processes which seamlessly integrate into code builds and deployments, applying DevSecOps processes and tools

• Develop, and deploy automation solutions that help audit, secure, and affect changes across multi-cloud environments

• Reviewing tools for improving platform availability using automated protection mechanisms

• Experience with monitoring and observability tools (Grafana, Datadog)

• Research and recommend new technologies and collaborates on solutions

• Excellent written and oral communication skills. Strong social skills include the ability to articulate to both technical and non-technical audiences. Also, strong analytical and problem-solving skills.

• Technical certifications or other demonstrations of passion in security and technology such as CISSP, CCSP are a plus!

We are looking for an inspirational and hardworking person to join the Platform Hosting Cloud Security Engineering team at SIE! You'll be joining a team of innovative engineers who are unified in their mission to make PlayStation the best and most secure gaming platform. This support is fulfilled by minimizing impact to the platform while ensuring security needs are met. This role is highly technical and requires a shown grasp of security principles and how they are applied to production environments. You will assist in the planning, building, development, testing, and management of security tools and processes that provide protection and visibility of our cloud environments.

Key Responsibilities

Service Mesh & API Security

• Deep expertise with service mesh architectures (e.g., Istio, Kong), to enable secure & reliable east-west service communication

• Extensive experience managing and configuring API gateways (e.g. Kong, Amazon API Gateway) for internal and external services, including:

• Authentication and authorization through OIDC, OAuth2, JWT, and mTLS

• Secure API exposure and traffic governance

Certificates & mTLS Management

• Strong experience managing PKI and certificate lifecycles, including issuance, rotation, and revocation

• Practical experience deploying and managing mTLS within distributed systems and Kubernetes workloads

• Experience integrating certificate authorities (CAs) and automating certificate management (e.g., cert-manager or similar tools)

• Understanding of trust models and certificate chain validation in zero-trust environments

Security Hardening & Zero Trust

• Strong background in security hardening and zero-trust architecture, including:

• Enforcing default mTLS across workloads

• Carrying out infrastructure-level authentication and authorization

• Crafting and maintaining fine-grained access control policies

• Experience building and maintaining zero-trust security models across multi-cluster or distributed systems

• Write and detail security policies and practices with clear, practical mentorship to ensure understanding and effective implementation

Kubernetes Security & Access Control

• Strong experience securing Kubernetes environments, including:

• Implementing namespace isolation and protection strategies

• Crafting and enforcing access controls and policies

• Managing service accounts and workload identities securely

• Familiarity with Kubernetes security guidelines, including least privilege access, network policies, and workload segmentation

Qualifications

Technical Skills & Platform Experience

• Bachelor's degree or equivalent experience required

• Proficiency in scripting and programming languages such as Python and Go

• Demonstrated experience applying and upholding security governance frameworks, including security policy enforcement and compliance controls

• Hands-on experience working with multi-cloud environments, particularly AWS and GCP

• Strong experience with Kubernetes and containerized environments

• Build, and implement security controls and frameworks

• Experience implementing security guidelines (mTLS, OAuth2, JWT, RBAC, ABAC)

• Detect security gaps, and lead efforts to mature security tooling and operational processes

• Work closely with product and platform teams to define system requirements, engineer, and implement cloud based security applications and controls

• Write code to automate security processes which seamlessly integrate into code builds and deployments, applying DevSecOps processes and tools

• Develop, and deploy automation solutions that help audit, secure, and affect changes across multi-cloud environments

• Reviewing tools for improving platform availability using automated protection mechanisms

• Experience with monitoring and observability tools (Grafana, Datadog)

• Research and recommend new technologies and collaborates on solutions

• Excellent written and oral communication skills. Strong social skills include the ability to articulate to both technical and non-technical audiences. Also, strong analytical and problem-solving skills.

• Technical certifications or other demonstrations of passion in security and technology such as CISSP, CCSP are a plus!

This post is describing an existing vacancy at SIE.  As part of the Foundational Systems and Experiences Engineering (FSEE) organization, this role contributes directly and takes ownership of the infrastructure, tooling, and automation that empower PlayStation developers worldwide. Our team builds and maintains the systems that support build, test, and release workflows across console, mobile, web, and PC platforms. The ideal candidate is passionate about developer productivity, highly collaborative, and motivated by solving complex technical problems that enable development teams to deliver exceptional experiences to PlayStation users.

This position offers the opportunity to work at global scale, partnering with engineering, QA, operations, and platform teams to enhance delivery pipelines, streamline development processes, and ensure the reliability, security, and scalability of the platforms that power the PlayStation ecosystem, while influencing technical direction within their domain.

Responsibilities

• Design, develop, and maintain software build and release pipelines that support delivery across PlayStation consoles, Web, Mobile, and PC platforms.

• Automate provisioning, configuration, and lifecycle management of cloud infrastructure using Infrastructure-as-Code (IaC) to enable consistent, secure, and scalable deployments.

• Build internal tools and applications that streamline development workflows and accelerate software delivery.

• Engage closely with dependent engineering, QA, and operations teams to understand requirements, remove obstacles, and ensure smooth end-to-end delivery, often driving alignment across teams.

• Monitor and analyze telemetry (metrics, logs, traces) to detect issues, identify improvement opportunities, and lead efforts to improve operational excellence across CI/CD systems and tools.

• Develop dashboards and visualizations to communicate system performance, reliability, and pipeline health.

• Identify and resolve CI/CD challenges proactively, providing support to development teams and continually improving system resilience.

• Produce clear, high-quality documentation including tutorials, how-to guides, references, and conceptual explanations for infrastructure, pipelines, and internally developed tools.

• Collaborate with globally distributed team members and developers across all SIE offices to design and deliver scalable PlayStation software experiences.

• Work across diverse web technology stacks and environments, adapting solutions to multiple platforms and application architectures, and guiding best practices where appropriate.

Skills & Qualifications

Minimum Requirements

• Bachelor’s degree or equivalent in Computer Science, Engineering, or a related field.

• Strong understanding of object-oriented programming principles.

• Knowledge of fundamental data structures and algorithms.

• Experience with Git and GitHub for source control and workflow management.

• Experience developing with JavaScript and/or TypeScript.

• Familiarity with modern web technologies, package managers, and frameworks.

• Experience with container orchestration (Docker, Kubernetes).

• Comfort working within Linux environments and command-line tooling.

• Experience with CI/CD systems such as Jenkins or GitHub Actions.

• Excellent communication, collaboration, and problem-solving abilities.

Preferred Requirements

• Experience integrating or developing against RESTful APIs.

• Understanding of Linux and Windows operating system fundamentals.

• Familiarity with observability platforms (Grafana, Prometheus, Loki, etc.).

• Strong understanding of Infrastructure As Code, and experience with Cloudformation or CDK

• Extensive experience working with AWS services (e.g., EC2, EKS, S3, RDS, etc.).

• Hands-on experience with CI/CD workflows, using Jenkins or GitHub Actions at an advanced level.

Overview

This post is describing an existing vacancy at SIE. As part of the Foundational Systems and Experiences Engineering (FSEE) organization, this role contributes directly to the infrastructure, tooling, and automation that empower PlayStation developers worldwide. Our team builds and maintains the systems that support build, test, and release workflows across console, mobile, web, and PC platforms. The ideal candidate is passionate about developer productivity, highly collaborative, and motivated by solving complex technical problems that enable development teams to deliver exceptional experiences to PlayStation users.

This position offers the opportunity to work at global scale, partnering with engineering, QA, operations, and platform teams to enhance delivery pipelines, streamline development processes, and ensure the reliability, security, and scalability of the platforms that power the PlayStation ecosystem.

Responsibilities

• Design, develop, and maintain software build and release pipelines that support delivery across PlayStation consoles, Web, Mobile, and PC platforms.
• Automate provisioning, configuration, and lifecycle management of cloud infrastructure using Infrastructure-as-Code (IaC) to enable consistent, secure, and scalable deployments.
• Build internal tools and applications that streamline development workflows and accelerate software delivery.
• Engage closely with dependent engineering, QA, and operations teams to understand requirements, remove obstacles, and ensure smooth end-to-end delivery.
• Monitor and analyze telemetry (metrics, logs, traces) to detect issues, identify improvement opportunities, and drive operational excellence across CI/CD systems and tools.
• Develop dashboards and visualizations to communicate system performance, reliability, and pipeline health.
• Identify and resolve CI/CD challenges proactively, providing support to development teams and continually improving system resilience.
• Produce clear, high-quality documentation including tutorials, how-to guides, references, and conceptual explanations for infrastructure, pipelines, and internally developed tools.
• Collaborate with globally distributed team members and developers across all SIE offices to design and deliver scalable PlayStation software experiences.
• Work across diverse web technology stacks and environments, adapting solutions to multiple platforms and application architectures.

Skills & Qualifications

Minimum Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Strong understanding of object-oriented programming principles.
• Knowledge of fundamental data structures and algorithms.
• Experience with Git and GitHub for source control and workflow management.
• Experience developing with JavaScript and/or TypeScript.
• Familiarity with modern web technologies, package managers, and frameworks.
• Experience with container orchestration (Docker, Kubernetes).
• Comfort working within Linux environments and command-line tooling.
• Experience with CI/CD systems such as Jenkins or GitHub Actions.
• Excellent communication, collaboration, and problem-solving abilities.

Preferred Requirements

• Experience integrating or developing against RESTful APIs.
• Understanding of Linux and Windows operating system fundamentals.
• Familiarity with observability platforms (Grafana, Prometheus, Loki, etc.).
• Experience working with AWS services (e.g., EC2, EKS, S3, RDS, etc.).
• Hands-on experience with CI/CD workflows using Jenkins or GitHub Actions beyond basic usage.

Data Center Operations Analyst 3 

Location: Ashburn, Virginia 

Hybrid work status, 3x a week in-person

Why Join Us?

At Sony Interactive Entertainment, our data center operations team plays a critical role in supporting the infrastructure behind a global gaming platform. This role offers the opportunity to work hands-on in production environments, contribute to large-scale infrastructure deployments, and develop strong operational expertise within a high-performing global team.

Sony Interactive Entertainment is seeking a Data Center Operations Engineer to support our production data center environments. This role is part of the Data Center Operations team and is responsible for the hands-on deployment, maintenance, and support of infrastructure within live production facilities.  If you are detail-oriented, operationally disciplined, and enjoy working directly with physical infrastructure, we would love to hear from you..

The primary focus of this position is day-to-day data center operations — including hardware installations, break/fix activities, inventory management, and operational process support. This role works closely with Systems Engineering and Network Engineering teams to provide reliable on-site infrastructure execution in support of critical production services.

This position requires strong attention to detail, comfort working in live environments, and a disciplined approach to change management and operational standards.

What You’ll Do

• Deploy (rack and cable) new server and infrastructure hardware across data center locations.
  

• Perform hardware break/fix activities including replacement of drives, RAM, CPUs, power supplies, and other server components.
  

• Troubleshoot and support existing infrastructure to ensure production environments remain stable and operational.
  

• Maintain accurate asset inventory and lifecycle tracking records.
  

• Support vendor RMA processes and coordinate hardware returns and replacements.
  

• Assist in documenting and refining operational processes and procedures.
  

• Coordinate with Procurement to track hardware orders and deliveries.
  

• Support structured cabling activities to ensure installations meet defined standards.
  

• Execute approved change activities in live production environments in accordance with change management procedures.
  

• Provide on-site support to Systems and Network Engineering teams during deployments and maintenance windows.
  
  

Who You Are

• 2+ years of experience working in a production data center environment.
  

• Hands-on experience deploying and supporting server hardware.
  

• Experience replacing hardware components such as drives, RAM, CPUs, motherboards, and power supplies.
  

• Familiarity with asset management tracking and reporting.
  

• Understanding of vendor RMA processes.
  

• Strong understanding of data center operational best practices.
  

• Working knowledge of change management principles in online production environments.
  

• Highly organized with the ability to manage multiple tasks simultaneously.
  

• Strong interpersonal and communication skills with the ability to work collaboratively.
  

• Comfortable working in hands-on environments, including lifting and racking equipment up to 50 lbs unassisted.
  

• Valid driver’s license required.
  

• Up to 30% travel required with this position.

Location: Ashburn, Virginia

PRODUCT MANAGER, PSS LIVE SERVICES

This role is open to US-based permanent remote arrangements.

Why PlayStation?

PlayStation isn’t just the Best Place to Play – it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

THE ROLE

As a Product Manager, you will work as part of the central Live Services games team at PlayStation Studios. Your primary responsibility is to work as a subject matter expert, collaborating with a small central team to support game studios and with other partners (analytics, marketing, etc.) to help build, launch, and manage successful live service games, while helping studios to build out top-notch embedded capabilities.

Under the guidance of the Director of Product Management, you will partner closely with multiple teams to use data, insights, user testing, and creative solutions, to inform product development with a keen sense of critical product KPI’s and game health. 

RESPONSIBILITIES

• Support product management across multiple live and upcoming titles from PlayStation Studios to help effectively build out capabilities and successfully launch and manage their live service titles.

• Evaluate design specs and mockups, identify and escalate risks, and advise on mitigation strategies, while contributing directly to feature definition and validation roadmaps across development cycles.

• Lead/co-lead initiatives to drive measurable improvements through hypothesis development, testing, and iteration.

• Communicate performance results and actionable recommendations to both product and studio feature team stakeholders, connecting player experience to business outcomes.

• Highlight opportunities for product performance growth for various titles, and support improvement initiatives to a successful outcome with analysis and reporting.

• Provide hands-on support to studios across various core competencies from feature design to live content, performance reporting and market knowledge.

• Help share best practices to support game studios standing up and evolving their processes and capabilities.

REQUIRED SKILLS

• Experience in product management for live service games, preferably on AAA Console/PC titles.

• Understand, conceptualize, and abstract the design of game systems, features, and mechanics.

• Data fluency and working experience of partnering with analytics, research, and insights groups.

• Solid grasp of statistics, hypothesis testing, and experimental design for live game features.

• Proven business and market awareness with analytical capabilities, using data to inform decisions.

• Social intelligence, great interpersonal skills, excellent communication and empathy for creative teams.

• Working knowledge of different types of games, genres, and business models (F2P, premium, cosmetic economy, etc.).

• Experience working with publishing partners (marketing, release management, store, etc.).

• Deep passion for games and ability to evaluate and break down the components of what makes a successful live game.

Role overview:

This role acts as US-based business partner for Global Marketing responsible for marketing investments, associated revenue performance, supporting allocation decisions and managing the analysis of marketing spend, ROI and commercial KPIs. The role will be responsible for business partnering key stakeholders and budget holders across Global Marketing including the liaisons and local teams. 

What you'll be doing:

• Act as Senior Business Partner to Global Marketing to coordinate budget allocation discussions and marketing effectiveness, by analysing marketing channels, and providing scenario modelling to guide reinvestment or budget reallocation.
• Support on strategic longer-term decision making and budget allocation assumptions through Mid and Long Range Planning.
• Advance the global ROI methodology including global post-campaign analysis.
• Assessing historical and current state performance to provide ROI / KPI benchmarks across business units and channels.
• Support with the development and standardisation of Marketing KPI tracking, including campaign ROI, Customer Acquisition Costs (CAC) and media efficiency, ensuring clear alignment between spend and business outcomes.
• Lead analysis of Marketing investment across Global Marketing and Studio Marketing, delivering consolidated reporting and actionable insights.
• Develop and present business cases for new marketing initiatives, partnerships, and merchandising opportunities to support strategic investment decisions.
• Manage coordination between Planning and Global Marketing to ensure accurate forecasting and reporting of marketing spend and associated revenue performance.
• Drive global consistency in spend tracking by working closely with regional, global and studio teams to establish methodologies, governance and best practices.
• Partner with Analytics teams to support with marketing measurement and attribution journey.

What we're looking for:

• At least 6 years relevant experience or 4 years PQE in a Commercial Finance (FP&A) function and of working with commercial teams or business.

Preferred Qualities: e.g -

• Senior level business partner experience in Sales/Marketing
• Strong financial background with ability to evaluate financial impact of business decisions.
• Excellent interpersonal skills and the ability to maintain effective working relationships.
• Advanced knowledge of Excel (VBA level an advantage).
• SAP / Adaptive experience an advantage
• Knowledge of MMM / MTA / ROAS / CPA / attribution models preferable
• Strong written & verbal communication skills, including the ability to present detailed analyses.
• Organised self-starter, with drive and ambition who thrives under pressure, and is capable of confidently working alongside the most senior stakeholders across the wider business.
• Attention to detail, commitment to accuracy & adherence to deadlines.
• Experience of working in a regional group headquarters.
• Proven track record of similar roles/tasks in Global / Pan regional company in the Entertainment sector (Game/Film/Music)

Sony Interactive Entertainment has an extraordinary opportunity in the Tools, Framework and Infrastructure team! We are looking for a motivated and creative individual to help build test tools, frameworks, and infrastructure, focused on delivering high quality system software which drives the PlayStation experience.

 As a Software Engineer, you'll focus on building test frameworks and infrastructure, internal tools, and automating test workflows. You will collaborate closely with Quality Engineering and Software Engineering teams to build robust systems to ensure console software delivered to customers and game studios are of the highest quality.

Responsibilities

• Design, build, and maintain test frameworks, tooling and infrastructure for teams which develop and test software for the Playstation console.

• Integrate automated tests into CI/CD pipelines using Jenkins, GitHub Actions or similar tools.

• Collaborate with Quality and Development teams to enable testing of both hardware and software components in isolation. 

• Construct telemetry systems and dashboard in order to make data-driven decisions about technical feature development.

• Build tooling for AI-driven testing initiatives

Required Qualifications

• Bachelor's degree in Computer science, Electrical Engineering, or equivalent

• 2+ years experience in designing, developing and maintaining tools and applications in Python, C++, or Javascript with a focus on building testing tools, and test frameworks at scale. (C++, JS experience preferred)

• Experience with test automation frameworks (e.g. Appium, Mocha.js, etc.) 

• Experience with mobile test automation on Android and/or iOS platforms.

• Hands-on experience with CI/CD systems like Jenkins, GitHub Actions or similar tools.

• Comfortable working in Linux and Windows-based development environments.

• Strong communication skills and the ability to work cross-functionally with engineering and QA teams.

• Hands-on experience applying AI/ML techniques in practical engineering contexts such as test case generation, flaky test detection, log analysis, or workflow automation.

• Strong debugging skills.

Nice-to-Have Skills

• Experience with test/build automation on PCs, consoles or other embedded systems

• Familiarity with Node, React Native/Web, Kubernetes, REST APIs

• Working knowledge Docker-based test environments.

• Game industry background

• Exposure to integrating or building tools powered by large language models

Tools and Technologies you will work with

• Jenkins (CI/CD), GitHub Actions, ArgoCD

• Python

• JavaScript, React, Next.js

• C, C++ or Rust

• Git, GitHub

• Device connectivity tools (e.g., ADB, Bluetooth analyzers)

• Containerization technology such as Docker, buildpack and Kubernetes.

Software Engineer II

Madison, WI

Playstation is looking for a Software Engineer to build our next-generation technologies and applications in the growing Madison, WI campus. We apply modern web technologies and methodologies to build an outstanding commerce platform and a customer experience filled with delight. The ideal candidate will come from an object-oriented development background, and be passionate about front end web technologies. Are you ready for a rare opportunity to deliver high-quality, thoroughly tested code at one of the world’s most recognizable brands? We’re doing really cool things with web technologies like React, React Native, and more to keep PlayStation the #1 gaming platform in the world.

Yes! There is a Sony Playstation office in Madison, WI! We are located in the heart of downtown right near the Capitol Square with an outstanding view of the east side and many great restaurants and social opportunities right outside the door.

This is a hybrid role. We offer a flexible work-from-home policy. In-person meetings may sometimes be required. Otherwise, you can work in the office as much or as little as you prefer. We also host many social and team bonding events in our Madison campus.

The team

This team focuses on building client application experiences for PlayStation consoles, websites, mobile applications and beyond. These features serve millions of users around the world. If you strive for outstanding UX, improving performance for a fast experience, and the blend of games and technology, please apply.

Responsibilities:

• Develop, test and document business critical features and applications
• Work with Product Owners and Product Managers to understand feature requirements, capture technical requirements and craft solutions for components and applications for the PlayStation ecosystem
• Passionate about quality and strives to improve processes, proposes standard methodologies and drives their usage within the teams
• Developing JavaScript-based applications for PlayStation gaming consoles, web, mobile and future flagship Sony devices and services
• Building digital commerce solutions for PlayStation games, media content, subscription services and more
• Write robust unit and component tests to ensure reliability and prevent regressions.
• Work quickly and optimally in a fast-paced ever-evolving environment
• Work independently and collaborate with internal and external engineers
• Work with other team members by reviewing and giving feedback on pull requests and design plans
• Define and refine technical approaches that support performance, accessibility, and scalability.
• Exercise your feature building capabilities and collaborate within your team to optimize existing solutions as well
• Deploying platform experiences through CI/CD pipelines
• Monitoring software releases, analyze telemetry, and adapt to production data
• Continuously learn, experiment, and bring forward innovative ideas — participate in Hackathons and Café Days to help shape the future of PlayStation experiences.

Required Qualifications:

• Bachelor's degree or equivalent, or 3+ years of relevant work experience instead of a degree
• 2-3 years of building product experiences with proficiencies in UI technologies
• A passion for robust sustainable and high-quality code
• Excellent communication and collaboration skills
• Strong technical, analytical, and problem-solving skills
• Capable of producing detailed design and development documentation

Preferred Qualifications:

• Using HTML, CSS, the JavaScript ecosystem and familiarity with popular frameworks like React, Angular, Jest, and TypeScript
• Familiarity with Java and Spring Boot is a bonus
• Familiarity with GraphQL, REST APIs, and containerization tools such as Docker.
• Understanding of build pipelines and CI/CD standards, especially across multiple platforms.
• Experience working with performance optimization, accessibility, and responsive design principles.
• Curiosity about AI-assisted development tools or automation that improves developer efficiency

Sony Interactive Entertainment has an extraordinary opportunity in the Tools, Framework and Infrastructure team! We are looking for a motivated and creative individual to help build test tools, frameworks, and infrastructure, focused on delivering high quality system software which drives the PlayStation experience.

 As a Software Engineer, you'll focus on building test frameworks and infrastructure, internal tools, and automating test workflows. You will collaborate closely with Quality Engineering and Software Engineering teams to build robust systems to ensure console software delivered to customers and game studios are of the highest quality.

Responsibilities

• Design, build, and maintain test frameworks, tooling and infrastructure for teams which develop and test software for the Playstation console.

• Integrate automated tests into CI/CD pipelines using Jenkins, GitHub Actions or similar tools.

• Collaborate with Quality and Development teams in the construction of creative test strategies for console system software.

• Develop telemetry systems and dashboard in order to make data-driven decisions about technical feature development.

Required Qualifications

• Master’s degree in Computer science, Electrical Engineering, or equivalent 

• 8+ years experience in designing, developing and maintaining tools and applications in C++, Python, or Javascript with a focus on building testing tools, and test frameworks at scale. (C++ and Python experience preferred)

• Experience with test automation frameworks

• Hands-on experience with CI/CD systems like Jenkins, GitHub Actions or similar tools.

• Comfortable working in Linux and Windows-based development environments.

• Strong communication skills and the ability to work cross-functionally with engineering and QA teams.

• Strong debugging skills.

Nice-to-Have Skills

• Experience with test/build automation on PCs, consoles or other embedded systems.

• Contributions to and familiarity with software testing systems (and general software testing experience)

• LLVM or LLVM-based C/C++ compilers

• Experience with developing or testing SDK libraries.

• Working knowledge of Docker-based test environments.

• Machine Learning experience

• Game industry background

• Japanese Language familiarity a plus
  

Tools and Technologies you will work with

• Jenkins (CI/CD), GitHub Actions, ArgoCD

• Python

• C, C++ or Rust

• Git, GitHub

• Containerization technology such as Docker and Kubernetes.

Software Engineer II, Contractor

Waterloo, ON

PlayStation is looking for a Software Engineer to help build our next generation technologies. Are you ready for a rare opportunity to deliver high quality, thoroughly tested code at one of the world’s most recognizable brands? We’re doing really cool things with web technologies like React, React Native, and more to keep PlayStation the #1 gaming platform in the world.

Yes, there is a Sony office in Waterloo, Canada! We are located in the heart of uptown Waterloo with many phenomenal restaurants and social opportunities right outside the door. We have a very flexible work from home policy: live close enough to the office for occasional in-person meetings and events, otherwise work in the office as much or as little as preferred! Although your home base will be Waterloo, the team includes members in other PlayStation offices - strong abilities to collaborate in a hybrid environment is a must.

Responsibilities:

• Develop, test and document JavaScript-based business critical web features and applications

• Work with Product Owners and Product Managers to understand feature requirements, gather technical requirements and craft solutions for JavaScript-based components and applications for the PlayStation ecosystem

• Passionate about quality and strives to improve processes, proposes standard methodologies and drives their usage within the teams

• Write unit tests and component tests for features with key characteristics of stability and maintainability which prevent regressions in the product code.

• Work quickly and effectively in a fast-paced ever-evolving environment

• Work independently and collaborate with internal and external engineers 

• Work with other team members by reviewing and giving feedback on pull requests and design plans

• Exercise your feature building capabilities and collaborate within your team to optimize existing solutions as well

• Participate in Hackathons and Cafe Days to improve your skills and increase innovation at PlayStation.

Required Qualifications:

• Bachelor’s degree in Computer Science or equivalent, or at least 5 years of relevant professional experience in lieu of a degree

• You possess 2+ years professional web development experience

• Highly proficient in customer facing UI Development using HTML, CSS, the JavaScript ecosystem and familiarity with popular frameworks like React, Angular, Ember, Jest, Babel, and TypeScript

• Experience collaborating with multi functional partners, especially with product, design, and server engineering

• Domain proficiency in performance optimization or comparable areas within your current field.

• Strong problem-solving skills

• Ambitious with an ability to take initiative

• A passion for robust sustainable code

Bonus:

• Expertise with SPA/front-end frameworks such as React, Angular, or similar

• Experience with React Native

Sales Systems Analyst (contract)
San Mateo, CA (hybrid) 
**Please note, this is a 12-month contract position, through our Staffing Partner

The Sales Systems Analyst role at PlayStation is an outstanding chance to join a leading team in San Mateo, CA. You will be key in managing and improving our main sales applications. Your work will maintain data accuracy and provide clear, useful business insights that support decision-making throughout the company. This position suits someone ambitious, highly skilled, and who enjoys working in a cooperative setting.

The ideal candidate will combine technical competence with strong analytical and problem-solving skills. You will enjoy cross-functional collaboration and have a proactive approach toward process improvement and system enhancement, making a significant impact on our sales operations.

Key Responsibilities

Business Tools & Data Management

• Manage and maintain core sales applications, including SAP IBP and Alloy.ai, ensuring efficient performance and user experience.

• Coordinate system upgrades, refreshes, and integrations to ensure operational continuity and data integrity.

• Respond to end-user support requests, providing timely solutions aligned with guidelines and business priorities.

• Manage user access and roles, ensuring appropriate segregation of duties and compliance with governance standards.

• Collaborate with cross-functional teams to troubleshoot and resolve system and integration issues.

• Partner with collaborators to identify, scope, and implement system enhancements, updates, and improvements.

• Develop and maintain comprehensive system documentation; conduct user training to drive adoption and proficiency.

• Support data analysis, audits, and reporting activities to maintain high-quality, reliable data.

• Ensure accuracy and integrity of data imports/exports and maintain data processes across systems.

• Participate in system-related projects and initiatives as needed.

Business Reporting

• Lead the creation, prioritization, and delivery of reporting and analytics solutions based on existing requirements and business needs.

• Recommend improvements to reporting methods, processes, and tools to improve the value and accessibility of business insights.

• Maintain elevated standards of data accuracy and availability across systems and reports.

• Provide leadership and mentorship to internal collaborators on effective reporting and analytics methods.

Business Planning

• Support and analyze regional retailer and distributor forecast plans to align with company financial objectives.

• Lead the maintenance of weekly, monthly, and annual field plans within SAP IBP, enabling a data-driven business model.

• Provide project leadership for small to medium cross-functional initiatives, including meeting facilitation, documentation, and system upkeep.

Qualifications

• Bachelor’s degree or equivalent in Business, Information Systems, Data Analytics, or related field.

• 3–5 years of experience in business systems management, sales operations, or data analysis.

• Hands-on experience with IBP, Alloy, or similar planning and analytics tools preferred.

• Strong understanding of data management principles, system integrations, and reporting frameworks.

• Familiarity with programming languages such as SQL, HTML, or Python.

• Advanced Excel and data visualization skills; experience with BI tools (e.g., Power BI, Tableau, DOMO) is a plus.

• Excellent analytical, organizational, and communication skills.

• Ability to prioritize effectively and collaborate in a cross-functional environment.

Analyst, Commercial Insights – Services 

London, UK (Collab)

Role Overview 

PlayStation is looking for an innovative, detail-oriented, highly motivated Analyst to join our PlayStation Services team. Services sits within the Global Sales and Business Operations organization that manages the PlayStation Plus subscription business, a key revenue generator and innovator for Sony Interactive Entertainment. This role sits within the Planning and Insights team responsible for leading analytics operational excellence in commercial performance, planning, and strategy.  

This role is responsible for insightful and actionable analytics support of our subscription services from a commercial planning standpoint. You will play a critical role in creating data reporting tools, developing methodologies for measuring and forecasting impact to subscriptions, and delivering analytical insights on the performance of offers & promotions, pricing and experience optimizations.  The work you do will directly impact decisions made about the offers and experience made available to PlayStation Plus members. Effective verbal and written communication skills are extremely important, as s/he will collaborate with key stakeholders across a global organization.  

What you will be doing 

• Support the Services Insights team with analysis of commercial and engagement trends across the PlayStation Plus user base, using these insights to inform strategic decisions and improve performance measurability 

• Working across our Commercial, Engagement & Experience and CRO teams, you will be responsible for exploring our subscriptions data for novel insights, deconstructing complex datasets to help improve knowledge of our users 

• Creating recursive frameworks for long term monitoring of business initiatives, helping to identify opportunities for growth and reduce reporting cycle time 

• Working with our Engineering and Reporting teams to democratise insights into actionable outputs 

• Support efforts to optimise our business with experimentation and A/B testing 

• Partner closely with stakeholders within GSBO and other supporting teams to understand and deliver business insights using data 

• Collaborate with data teams across SIE to understand and utilise available tools and resources while contributing learnings and business area expertise to the organization  

What we are looking for 

• Bachelors Degree in a quantitative or computational field or equivalent

• 5+ years experience in analytics related roles 

• Proficient at translating ambiguous business requirements into meaningful analytical insights from start to finish  

• Skilled with SQL, Python and spreadsheet applications (Excel, Google sheets). 

• Knowledge of statistical concepts, subscription metrics and A/B testing 

• Keen attention to detail and ability to deliver high quality analytical work 

• Proven experience creating data visualizations and reports to surface actionable insights  

• Excellent communication skills (written and verbal) 

• Ability to work collaboratively with stakeholders across different teams and levels 

• Strong project management, multi-tasking and organizational skills 

• Ability to adapt quickly in a dynamic, changing, fast-paced business environment 

• Ability to work varying hours as well as a flexible approach to working hours to support global business operations 

Preferred Qualifications 

• Strong technical proficiencies with SQL, Python, Airflow 

• Skilled with visualization tools like Domo, Power BI, Tableau 

• Interest in the gaming industry 

• Knowledge of digital gaming landscape, key players, and competitive offerings 

• Prior experience with subscription businesses preferred 

As part of Sony Interactive Entertainment, GDFT is leading the cloud gaming revolution, delivering console-quality gaming experiences across TVs, consoles, mobile devices, and beyond.

We are seeking a Manager of Technical Operations Support (TOS) and Hardware Fleet Operations (HFO) to lead two critical teams responsible for operational support, hardware reliability, and the scalability of our global infrastructure. This role ensures seamless coordination between global support operations and localized technical expertise, enabling both rapid issue resolution and long-term system stability. By connecting distributed teams with deep technical operations, this leader plays a key role in delivering reliable, world-class cloud gaming experiences at scale.

This role is based in Aliso Viejo, CA.

Key Responsibilities

This role is responsible for leading two complementary but distinct functions:

• A globally distributed Technical Operations Support (TOS) team, providing 24/5 operational coverage across regions

• A U.S.-based Hardware Fleet Operations (HFO) team, focused on Linux-based hardware systems and deeper technical troubleshooting

The ideal candidate will balance global team leadership, operational rigor, and technical depth, ensuring seamless support coverage, strong cross-regional coordination, and high-quality hardware operations.

Team Leadership & Development

• Lead, mentor, and develop both a globally distributed TOS team and a locally based HFO team, adapting leadership approaches to meet the needs of each group.

• Establish clear performance expectations, provide ongoing coaching, and support career growth.

• Manage staffing, scheduling, and coverage models, ensuring effective follow-the-sun operations and strong regional handoffs.

• Foster a culture of accountability, collaboration, and continuous improvement across geographies.

Technical Operations Support (TOS)

• Oversee ticketing operations across regions, ensuring SLA adherence and consistent support quality.

• Drive effective cross-regional handoffs, communication, and escalation management.

• Ensure Standard Operating Procedures (SOPs) are well-documented, consistently followed, and globally aligned.

• Monitor operational metrics and implement improvements to increase efficiency and reliability at scale.

Hardware Fleet Operations (HFO)

• Lead a California-based team responsible for supporting Linux-based hardware systems across the global fleet.

• Oversee advanced troubleshooting efforts that go beyond documented workflows.

• Partner closely with engineering teams to investigate recurring issues and improve system stability.

• Ensure operational readiness and supportability of hardware platforms, including lifecycle considerations.

Operationalization & Continuous Improvement

• Drive the transition of operational responsibilities from engineering into TOS and HFO, ensuring scalability and long-term ownership.

• Establish and maintain high-quality runbooks, SOPs, and troubleshooting documentation across both teams.

• Identify and implement opportunities for automation, including lightweight scripting to reduce manual effort.

• Enable TOS to handle repeatable tasks by improving documentation, tooling, and knowledge transfer from HFO.

Cross-Functional Collaboration

• Act as a key liaison between support, engineering, infrastructure, and other internal teams.

• Serve as an escalation point for complex or high-impact operational issues.

Who We Are Looking For

• 5+ years of experience in Technical Operations, IT Support, or Infrastructure Operations, with at least 2+ years in a leadership role.

• Experience managing distributed or global teams, including handling time zone coordination and operational handoffs.

• Strong understanding of SLA-driven support environments and ticketing systems.

• Hands-on experience with Linux systems and troubleshooting in production environments.

• Experience supporting or managing hardware infrastructure or fleet operations.

• Proven ability to lead in a fast-paced, high-availability environment.

• Strong communication skills across technical and non-technical audiences.

• A mindset rooted in Extreme Ownership, with a focus on accountability and results.

Preferred Qualifications

• Experience managing follow-the-sun or 24/5 operations models.

• Familiarity with Jira, Confluence, ServiceNow, or similar platforms.

• Experience with scripting or automation (e.g., Bash, Python).

• Background in cloud, streaming, or large-scale distributed systems.

As a part of Sony Interactive Entertainment, GDFT is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.

The Hardware Fleet Operations team is a critical component of our support structure that enables GDFT to successfully operate a global footprint at scale. This role focuses on Linux terminal-based troubleshooting beyond documented workflows, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks. You will partner with various engineering groups to transition operational support work to the Hardware Fleet Operations team. 

The role also includes building lightweight scripts or basic automation to reduce manual effort and enable other support teams to handle repeatable tasks more efficiently.

This role is hybrid and based in Aliso Viejo, CA.

Contract / Contingent Worker status, 12-month contract

Key Responsibilities

• Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.

• Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.

• Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.

• Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.

• Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.

• Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.

Who We Are Looking For

• 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.

• Prior experience in a technical support, operations, or IT service delivery role.

• Comfortable in working primarily in Linux terminal environments.

• Experience following and improving runbooks, documentation, and operational processes.

• Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.

• Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences.

Preferred Qualifications

• Linux terminal-based troubleshooting

• Basic scripting or automation (e.g., Bash, Python, or similar)

• IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent)

Analyst, Commercial Insights – Services 

San Mateo, CA (Collab)/Remote 

Role Overview 

PlayStation is looking for an innovative, detail-oriented, highly motivated Analyst to join our PlayStation Services team. Services sits within the Global Sales and Business Operations organization that manages the PlayStation Plus subscription business, a key revenue generator and innovator for Sony Interactive Entertainment. This role sits within the Planning and Insights team responsible for leading analytics operational excellence in commercial performance, planning, and strategy.  

This role is responsible for insightful and actionable analytics support of our subscription services from a commercial planning standpoint. You will play a critical role in creating data reporting tools, developing methodologies for measuring and forecasting impact to subscriptions, and delivering analytical insights on the performance of offers & promotions, pricing and experience optimizations.  The work you do will directly impact decisions made about the offers and experience made available to PlayStation Plus members. Effective verbal and written communication skills are extremely important, as s/he will collaborate with key stakeholders across a global organization.  

What you will be doing 

• Support the Services Insights team with analysis of commercial and engagement trends across the PlayStation Plus user base, using these insights to inform strategic decisions and improve performance measurability 

• Working across our Commercial, Engagement & Experience and CRO teams, you will be responsible for exploring our subscriptions data for novel insights, deconstructing complex datasets to help improve knowledge of our users 

• Creating recursive frameworks for long term monitoring of business initiatives, helping to identify opportunities for growth and reduce reporting cycle time 

• Working with our Engineering and Reporting teams to democratise insights into actionable outputs 

• Support efforts to optimise our business with experimentation and A/B testing 

• Partner closely with stakeholders within GSBO and other supporting teams to understand and deliver business insights using data 

• Collaborate with data teams across SIE to understand and utilise available tools and resources while contributing learnings and business area expertise to the organization  

What we are looking for 

• Bachelors Degree in a quantitative or computational field or equivalent

• 5+ years experience in analytics related roles 

• Proficient at translating ambiguous business requirements into meaningful analytical insights from start to finish  

• Skilled with SQL, Python and spreadsheet applications (Excel, Google sheets). 

• Knowledge of statistical concepts, subscription metrics and A/B testing 

• Keen attention to detail and ability to deliver high quality analytical work 

• Proven experience creating data visualizations and reports to surface actionable insights  

• Excellent communication skills (written and verbal) 

• Ability to work collaboratively with stakeholders across different teams and levels 

• Strong project management, multi-tasking and organizational skills 

• Ability to adapt quickly in a dynamic, changing, fast-paced business environment 

• Ability to work varying hours as well as a flexible approach to working hours to support global business operations 

Preferred Qualifications 

• Strong technical proficiencies with SQL, Python, Airflow 

• Skilled with visualization tools like Domo, Power BI, Tableau 

• Interest in the gaming industry 

• Knowledge of digital gaming landscape, key players, and competitive offerings 

• Prior experience with subscription businesses preferred 

Do you have strong technical abilities, and excellent communication skills and can be an inspiration to your team to achieve extraordinary results? Have a passion for automation? Want to work at a company where customers have real excitement for the products you help create? At PlayStation, we are seeking engineers to join a global initiative in robust test automation and Continuous Integration/Continuous Deployment systems.

We are looking for a Software Development Engineer in Test who can help ensure we're able to continue to grow our capabilities without negative impact to our passionate user base.

What You'll Do

• Set up test frameworks, and help teams set up automation infrastructure
• Develop and implement standard methodologies for automation, continuous build and deploy, automated testing, multi-functional end-to-end testing, including device testing, and performance testing
• Work with globally distributed teams to engage early and provide continuous delivery of high quality software products that delight Sony customers
• Manage, and monitor various Jenkins Jobs and report statuses
• Identify and act on opportunities to improve the QA process
• Expand testing and automation across teams to promote ownership of quality
• Work with console developers to ensure that all features and bug fixes come with automated test coverage
• Maintain and improve existing Python based automation framework
• Report, track and verify defects

This Role Will Require Knowledge Of

• Testing – the study and practice of a variety of test techniques and methodologies, and familiarity with prominent voices in the online testing community
• Test automation – an interest in test automation to a level where you can discuss the pros and cons of various automation approaches. To support this, you also have working knowledge of a modern programming language
• Agile software development – understanding of common methodologies and articulation of how a strong tester can best support their team in that context
• Performance - passion for application performance and concern about application load time, perceived performance, and user retention

Qualifications

• A Bachelor's degree in Computer Science or equivalent
• Proven experience writing automated tests in C++, Python, JavaScript
• Practical experience using development and deployment tools: Git, Docker, Conan, npm
• Experience in developing CI pipelines using Jenkins / Github Actions,
• Experience with Selenium or Appium
• Experience with at least one modern web application framework, preferably React
• Knowledge and experience testing APIs, Libraries, SDK / Application Frameworks, Native Applications
• Strong technical, analytical, and problem-solving skills
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• Ability to estimate effort and size of features
• Experience with agile development methodologies and TDD processes

Join us at PlayStation and help us build world-class experiences for our users!

Staff Site Reliability Engineer

San Diego, CA

As a key leader of the Commerce - Technical Operations team, you will help drive the availability and enablement for PlayStation Store, Catalog, Entitlement, Pricing and Device Management platforms. You will partner closely with product engineering teams to deliver innovative player features and elevate operational excellence for millions of players worldwide.

Responsibilities:

Your responsibilities will include hands-on application management within a public cloud environment, ensuring availability, resiliency, scalability and performance. You will work side by side with our service development teams to develop, automate and ensure the production readiness of all new services and features introduced.

• Review and influence service architecture and system design to improve resiliency, fault tolerance, and scalability. Establish and promote best practices across engineering teams.
• Own and evolve Infrastructure-as-Code for managed services (AWS, GCP). Design and build scalable, reusable modules and automation that standardize provisioning, configuration, and operations
• Improve and develop production-grade automation, and tooling to improve measureable outcomes in operational process, manual toil, MTTx reduction, etc.
• Increase observability across the platform by implementing robust monitoring, logging, and tracing patterns. Build actionable dashboards and define meaningful alerting strategies that reduce MTTD and MTTR while minimizing noise.
• Leverage service telemetry and historical data to anticipate capacity needs, detect anomalous behavior, and proactively prevent incidents. Develop data-informed approaches to performance optimization and reliability engineering.
• Lead performance and capacity planning initiatives. Apply cloud-native patterns (e.g., auto-scaling, spot capacity, container orchestration with EKS) to optimize cost, performance, and availability at scale.
• Contribute code to shared repositories and platform components improving reliability, scalability, and maintainability.
• Collaborate across SIE with a variety of engineering, product, security and PMO teams to drive reliability improvements and ensure consistent operational standards across PlayStation services.
• Contribute to and help evolve reliability engineering practices, including SLIs/SLOs, error budgets, and operational readiness standards.
• Provide rotational on-call support, including incident detection, triage, and resolution for production systems, with a focus on continuous improvement of system reliability.
• Lead post-incident reviews, producing clear root cause analyses and driving follow-through on corrective and preventative actions across teams.

Qualifications:

• BS degree in Computer Science, Engineering, or related technical subject area.
• 7+ years hands-on AWS experience – integrating, developing and managing applications
• 10+ years of relevant SRE or operational work experience supporting a high-volume and/or critical production, software environment
• 10+ years of hands on software engineering or systems engineering experience (Java and/or React services)
• 5+ years of experience with building automation into daily operational processes through one or more programming languages (preferably Python or Go).
• Hands-on experience using modern AI engineering technologies, including LLM models, MCP-based integrations, and agentic workflow patterns, to improve SRE Operations.
• Strong experience in configuring, tuning and automating operational responsibilities for AWS managed data services including RDS, DynamoDB and Elasticache
• Experience with monitoring and log management tools (ie: DataDog, CloudWatch, Grafana, Splunk)
• Experience with container technologies and orchestration (ie: Docker, Kubernetes, EKS)
• Hands-on experience in triaging and tuning Java cloud applications with integration into AWS
• Solid understanding of AWS networking systems and protocols (ie: ALB, R53, API-Gateway, TCP/IP, HTTP/HTTPS, DNS)
• Experience with developing or support Continuous Integration and Continuous Delivery/Deployment pipelines (CI/CD)
• Excellent leadership presence, verbal and written communication

#LI-KS1

At PlayStation Studios Insights & Personalization, we work with some of the best game studios in the world -- responsible for developing some of the most recognisable and ambitious games and franchises on PlayStation, including Helldivers 2, Horizon, God of War, Marvel's Spider-Man and Gran Turismo.

We provide timely, actionable insights, along with tools to deliver the right content, to the right players, at the right time. We are looking for talented individuals to join us in pushing the boundaries of game analytics for PlayStation games. We are expanding our team and are excited for a Senior Producer to join our Player Engagement Services team to help game teams build meaningful, personalized, and engaging player experiences.

Role Overview:

What you'll be doing:

• Lead and scale the operating model and execution of Lifecycle content through PES across multiple studios, enabling consistent, high-quality campaigns across a growing portfolio.

• Act as a central partner to studios and CRM, enabling them to leverage PES capabilities with quality, efficiency, and consistency across titles.

• Define and optimize central lifecycle operations for PlayStation Studios, establishing best practices, intake models, prioritization frameworks, and delivery standards.

• Drive long-term direction for player engagement operations, identifying opportunities to improve how PES supports studios across the game lifecycle (pre-launch through live service) throughout the portfolio.

• Establish clear definitions of success for operations, including operational KPIs, execution quality, and impact on studio outcomes.

• Identify and prioritize tooling, data, and process gaps, partnering with product and engineering teams to improve PES capabilities and scalability.

• Influence cross-functional roadmaps and resourcing decisions to ensure PES can meet the needs of a growing portfolio of live and upcoming titles.

• Champion knowledge sharing and capability building across studios, raising the bar for lifecycle engagement execution across PlayStation Studios.

What we are looking for:

• 8–12+ years of experience in production, marketing operations, or project management roles, preferably in gaming or digital entertainment.

• Proven ability to manage multiple complex projects under varying deadlines.

• Proven track record of owning and scaling multiple cross-functional programs or services under varying deadlines.

• Excellent communication and leadership skills, with experience mentoring others and elevating team capability.

• Experience building or evolving operating models, workflows, and service delivery systems that support multiple stakeholders.

• Strong ability to lead through influence across senior stakeholders, aligning studios and central teams without direct authority.

• Demonstrated success in driving operational excellence at scale, including process design, prioritization, and execution quality.

• Experience with media production teams, game development, or publishing pipelines.

• Familiarity with CRM systems, integrating innovative tooling, or marketing solutions in the entertainment industry.

• Deep understanding of game development and/or live service operations, including how players engage over time.

• Ability to foster an inclusive and inspiring team culture.

Bonus points if you have:

• Worked with a diverse set of global teams and cultures.

• Game system design or event operations expertise.

• Experience leveraging and providing feedback on new in-development tooling.

• Enthusiasm for the games industry and a deep understanding of content landscapes.

PlayStation Studios is in the process of building Lifecycle Management as an emerging capability to better support and operate live service games. Lifecycle Product Management focuses on designing, operating, and evolving player experiences across the full player journey, from onboarding and engagement to retention, winback, and monetization.

As a Senior Product Manager, Lifecycle, you will help studios use our player engagement tools and services to deliver exceptional live service experiences. This role sits within SIE’s central live services group and embeds closely with game studio teams as part of a cross-functional lifecycle pod. You will focus on the operational use of lifecycle tooling (e.g., campaign management, segmentation, experimentation, and in-game messaging) to support product goals and player experience vision.

Under the guidance of the Director of Product Management, you will help plan, set up, and operate lifecycle programs in-market, partnering with studios to grow player retention and engagement. Over time, you will also contribute to reusable operational workflows, best practices, and playbooks that can be scaled across titles. This is an excellent opportunity for a Senior Product Manager who is highly organized, detail-oriented, comfortable with data, and excited to work hands-on with tools and cross-functional teams.

RESPONSIBILITIES

• Operate and optimize lifecycle programs within in-game channels using central tooling, with a focus on segmentation, personalization, and timing to support studio-defined goals.

• Optimize in-game messaging strategy to meet retention and monetization goals, proposing new campaigns and tactics based on data-informed learnings.

• Translate studio and game team objectives into concrete operational plans: campaign setups, player segments, triggers, and experiments.

• Maintain and prioritize an operational backlog and calendar of lifecycle activities, coordinating with studio partners around updates, events, and content releases.

• Use analytics dashboards and reports to monitor key metrics (e.g., retention, engagement, conversion) and recommend adjustments to campaigns and player touchpoints.

• Partner closely with Game Design, Product, Marketing, Analytics, Engineering, and Creative teams to ensure lifecycle operations are aligned with game roadmaps and player needs.

• Document and share learnings, standard operating procedures, and templates back into shared lifecycle playbooks to improve operational efficiency and consistency across titles.

This role is accountable for helping game teams deliver lifecycle campaigns efficiently and in a timely manner to match release goals. In success, this role will actively improve player satisfaction through well-operated campaigns, experimentation, and continuous optimization of how we use our tools.

REQUIRED SKILLS

• Minimum of 3–5 years of experience in product management with hands-on knowledge of live operations, digital marketing, CRM, and digital products, tools, and campaigns.

• Experience working with dashboards or analytics tools (e.g., Looker, Tableau, Amplitude, or similar) and using data to evaluate performance and propose next steps.

• Demonstrated ability to collaborate across functions (for example with Marketing, Analytics, Design, Creative, or Operations) to deliver projects or campaigns.

• Strong organizational skills with attention to detail, and comfort managing multiple workstreams in a fast-paced, live-ops environment.

• Clear written and verbal communication skills, with the ability to turn complex requirements into structured plans and tool configurations.

• Strong understanding of player behavior, game design, and live service models, with a passion for creating engaging and relevant player experiences.

PREFERRED QUALIFICATIONS

• Experience operating or supporting lifecycle, CRM, marketing automation, or experimentation tools in a production environment.

• Familiarity with multiple types of live service games, including premium and free-to-play, and general games-as-a-service (GaaS) models.

• Good understanding of experimentation concepts (e.g., A/B testing) and how to apply them operationally.

At SIE, we build internal services that serve our partners across PlayStation studios, the PlayStation platform, and much more. We are hiring a Pricing Strategist to drive the creation of our pricing structures, chargeback designs, and our efforts in intelligently valuing our services. You will be a key member of our infrastructure business operations team.

Success in this role will help our greater organization assess the return on investment for our services and better allocate resources in the future that reflect the value our offerings generate.

Responsibilities:

• Define pricing strategy for internal services used across the PlayStation organization

• Lead market analysis efforts to intimately understand the pricing structures of comparable offerings

• Build pricing best practices based on new and existing pricing methodologies that can help guide our processes on internal chargebacks

• Conduct pricing research to establish price tolerance, willingness to pay, and value positioning

• Continually analyze our pricing based on usage and market changes

Skills and Qualifications:

• 5+ years as a pricing strategist or analyst specifically on an B2B infrastructure product

• Experience building pricing models for internal services based on consumer research, competitive analysis, and proven pricing principles

• Knowledgeable about the cloud compute and storage market

• Bonus points: Held a similar role at a cloud services provider

• More bonus points: Passionate about the games industry and infrastructure for building modern games

Senior Service Reliability Engineer

Location: Aliso Viejo | Hybrid 

As a part of Sony Computer Entertainment, the Gaming, Developer and Future Technology Group (GDFT) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.

Our Service Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers.  We do this by influencing design and operational decisions towards the overall stability of the gaming service. Our SREs focus on three main things: overall ownership of production, production code quality, and deployments. The successful candidate will be self-directed and able to participate in the way we make decisions at different levels.

We expect our SREs to have opinions on the state of our service and provide critical feedback during different phases of the operational lifecycle. We are engaged throughout the S/W development lifecycle, ensuring the operational readiness and stability.

Responsibilities

• Taking a leadership role in ongoing improvements in Reliability and Scalability

• Work closely with SRE Management to define KPIs, processes and drive continuous improvement

• Influence the architecture and implementation of solutions within the division

• Mentor more junior SRE staff and enable them for success

• Act as a voice to represent SRE in the wider organization

• Represent the operational scalability of solutions in the wider division

• Lead small-scale projects from inception to implementation

• Design platform-wide solutions and provide technical leadership during their implementation

• Demonstrate a high-level of organizational skills and initiative in the role

Qualifications: 

• Minimum of 7+ years working experience in Software Development and/or Linux Systems Administration role.

• Bachelor’s degree or equivalent expereince

• Strong interpersonal, written and verbal communication skills.

• Available to be scheduled in on-call rotation.

• Proficient as a Linux Production Systems Engineer, with experience managing large scale Web Services infrastructure.

• Development experience in one or more of the following programming languages:

  • Python (preferred)

  • Bash, Go, Java, C++, or Rust

• In addition, experience with at least 3 of the following topics:

  • Distributed data storage at scale (Hadoop, Ceph)

  • NoSQL at scale (MongoDB, Redis, Cassandra)

  • Data Aggregation technologies. (ElasticSearch, Kafka)

  • Scaling and running traditional RDBMS (PostgreSQL, MySQL) with High Availability

  • Monitoring & Alerting (Prometheus, Grafana), and Incident Management toolsets 

  • Kubernetes and/or AWS (deployment and management)

  • Software Distribution (Package management and distribution at scale)

  • Configuration Management (ansible, saltstack, puppet, chef)

  • S/W Performance analysis and load testing (QA or SDET experience: a plus)

ENGLISH FOLLOWS:

Titre du poste : Programmeur·euse Senior – Jouabilité

Nous sommes à la recherche d’un·e Programmeur·euse Senior - Jouabilité pour se joindre à notre équipe. Vous serez responsable des systèmes de jouabilité et de leur qualité technique. Vous aiderez à clarifier les exigences techniques et à définir la planification de l’équipe Jouabilité. Dans le cadre d’une équipe multidisciplinaire, vous dirigerez la conception et la mise en œuvre techniques en vous assurant que les exigences de conception et les exigences artistiques sont respectées et que des expériences de jeu stimulantes sont livrées.

Reporting

Le·a Programmeur·euse Senior – Outils relèvera du·de la Directeur·trice des Programmes Techniques.

Responsabilités et tâches

• Livrer des systèmes et des fonctionnalités de haute qualité qui répondent aux exigences de conception et aux exigences techniques.

• Optimiser et déboguer le code pour assurer la performance et la qualité technique.

• Promouvoir et suivre les pratiques exemplaires et les normes de codage, et développer des technologies et du code qui sont durables, performants et faciles à maintenir.

• Participer à l’élaboration des documents de conception technique, à la clarification des exigences, à la définition des tâches et aux revues de code par les pairs.

• Planifier efficacement le travail et fournir des mises à jour réalistes sur la progression aux gestionnaires.

• Identifier les risques de façon proactive et créer des solutions innovantes pour limiter leur incidence sur le jeu.

• Se tenir au fait des technologies de pointe et en promouvoir l’utilisation lorsqu’elles ajoutent de la valeur au jeu.

Expérience et compétences

• Maîtrise du langage C++ et bonne connaissance des principes du développement orienté-objet.

• Capacité à déboguer et à optimiser à la fois les langages de bas niveau et de haut niveau.

• Capacité à communiquer efficacement avec tous les membres de l’équipe de développement.

• Solides aptitudes en organisation et en priorisation des tâches.

• Excellentes capacités en analyse et en résolution de problèmes.

Qualifications recherchées

• Compréhension des considérations techniques et des pratiques exemplaires en matière de jeux en tant que service.

• Compréhension des considérations liées au développement et à la lecture en continu sur des plateformes infonuagiques.

• Expérience en conception et de la mise en œuvre de différents systèmes de jeu (IA, réseau en ligne, interface utilisateur, contrôle des personnages, etc.).

• Compréhension de la mécanique de jeu et des principes de conception.

ENGLISH:

Position – Senior Gameplay Programmer

We are looking for an experienced Senior Gameplay Programmer to join the Haven Entertainment Studios project team. The Senior Gameplay Programmer will have ownership of gameplay systems and ensure their technical quality. You will help clarify technical requirements and define the gameplay programming team's planning. As part of a multidisciplinary team, you will drive technical design and implementation, ensuring design and artistic requirements are met and exciting player experiences are delivered.

Reporting

The Senior Gameplay Programmer will report to the Technical Producer.

Responsibilities and Duties

• Deliver high quality systems and features that meet design and technical requirements.

• Optimize and debug code to ensure performance and technical quality.

• Promote and follow programming best practices and coding standards, build sustainable, performant and maintainable technologies and code.

• Assist with technical design documents, requirements clarification, tasks definition and peer code-reviews.

• Plan work effectively and provide realistic updates on progress to managers.

• Proactively identify risks and create innovative solutions to mitigate their impact on the game.

• Keep up to date with cutting-edge technology and promote its use when beneficial to the game.

Experience and Skills Required

• Excellent C++ proficiency with a good knowledge of object-oriented development principles.

• Ability to debug and optimize both at both low and high level.

• Ability to and communicate effectively with all members of the development team.

• Excellent ability to organize and prioritize your own work.

• Excellent analytical and problem-solving skills.

Preferred Qualifications

• Understanding of the technical considerations and best practices for Games As A Service.

• Experience in the design and implementation of various game systems (Character Animation, Camera, Controls, etc.)

• Understanding of game mechanics and design principles.

• Interest in competitive multiplayer games.

Influencer and Content Creator Strategist (Contract) 

Toronto, Canada, hybrid (preferred) 

East Coast, remote  (considered)

*Please note, this is a temporary position, expected to last 12-18 months. This role has a hybrid ​​schedule, with a minimum of one day per week on-site and additional in-office days as needed, needing the candidate to be within driving distance of the SIE office in Toronto. Will consider East Coast based remote candidates. We aim to provide flexibility while ensuring the support and collaboration essential to our team’s success. Applications from fully remote candidates will still be considered.

The Influencer and Content Creator Strategist will lead influencer initiatives in Canada—owning both high-impact paid creator partnerships and the ongoing PlayStation creator/talent partnership program. As a key member of the Global Communications and Canadian Marketing team, this role is responsible for developing and executing influencer strategies that support brand and campaign objectives. Your mission is to create cultural impact and measurable excitement around game and product launches by partnering with creators who authentically move the gaming community—then turning those partnerships into best-in-class content moments across platforms like YouTube, TikTok, Twitch, Instagram, Facebook, and X (Twitter). The individual will oversee strategic planning, day-to-day program management, global content alignment, local content development, and performance reporting and analysis.

The ideal candidate brings strong experience in influencer marketing and relationship management across both paid and earned programs. They possess excellent organizational and communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, collaborative environment. This person should also be comfortable stepping into an established program and ensuring continuity, operational efficiency, and sustained momentum throughout the duration of the contract.

The successful candidate will be a natural relationship builder with a proven track record of managing influencer and player relationships while supporting integrated marketing campaigns.

Responsibilities include:

 Influencers and Content Creation management

●      Own the Canada creator/influencer strategy across the launch calendar, ensuring creator activity ladders to clear campaign objectives (awareness, excitement, cultural conversation, community engagement) and fits the realities of gaming communities

●      Lead paid influencer partnerships end-to-end with agency support: creator sourcing and evaluation, outreach, negotiation, contracting, briefing, deliverable management, approvals, and post-campaign reporting.

●      Develop creator campaign briefs that translate campaign strategy into creator-native storytelling (what to say, what to show, what to avoid), and ensure creators clearly understand product positioning and key beats.

●      Partner with Social, PR/Comms, Local Campaign Managers and Global PlayStation teams to integrate creators into broader campaigns and community moments.

●      Coordinate creator “capture plans” and access moments (e.g., content days, livestream plans, behind-the-scenes access, event activations) and provide on-site/on-set support when required to ensure optimal content capture and creator experience.

●      Stay ahead of creator platform trends, emerging voices, and cultural moments in Canada, proactively identifying opportunities where PlayStation can show up with relevance.

●      Run and grow the PlayStation creator and talent partnership program in Canada: recruiting and onboarding creators, tiering/relationship management, ongoing communications, community touchpoints, and program operating rhythms

●      Identify, build, and maintain relationships with key influencers, content creators, and power users, evaluating the impact of these partnerships on an on-going basis.

●      Develop and implement content creator tactics for key software and brand campaigns, collaborating closely with the Global Marketing Talent Partnerships team.

●      Create and define an always-on engagement strategy.

●      Ensure top-tier influencers are informed about upcoming feature and product launches, major content updates, and key announcements.

●      Define and report performance measurement for creator work (reach, views/watch time, engagement quality, sentiment, share of conversation, community growth signals), and translate results into actionable recommendations for future launches.

●      Establish metrics to grow and engage the content creator community; regularly analyze sentiment and performance data and adjust strategies accordingly.

●      Own creator/influencer governance and operational hygiene: creator database management, documentation of learnings, and consistent sharing of best practices across teams.

●      Manage budgets for creator partnership fees, in-kinds exchanges and productions in Canada, including forecasting, tracking, and post-mortems that connect spend to outcomes.

●      Foster positive and supportive conversations with content creators around content opportunities, contests, and initiatives relevant to the player community.

●      Distribute player surveys and collect feedback from core players on a regular basis.

●      Build and maintain strong relationships with key community leaders to better understand community needs and insights.

●      Protect PlayStation brand and community trust by setting clear creator standards: brand safety, inclusion, community conduct expectations, and Local Canadian disclosure compliance.

Administration:

●      Manage budgets and timelines for influencer and content creator initiatives, working with agencies to identify and vet the right influencers and ensure content is delivered on schedule for local and global review as needed.

●      Define and manage campaign budgets, thoroughly reviewing proposed spend prior to approval and ensuring all activities remain within agreed financial parameters.

●      Oversee monthly budget forecasting and financial administration related to influencer and content creation programs.

●      Monitor social sentiment and consumer reactions to announcements, capturing key insights, and sharing findings with partners across SIE territories and global teams.

●      Deliver comprehensive post-launch evaluations summarizing performance, insights, results against key metrics, and actionable learnings.

Qualifications:

●      Bachelor’s degree or equivalent

●      5+ years of experience in influencer marketing, partnerships, or creator programs, ideally working with consumer-facing brands or products.

●      Proven creator/influencer experience with end-to-end ownership of paid partnerships (strategy → talent selection → negotiation/contracts → execution → reporting)

●      Demonstrated ability to lead agency partners and talent-driven content productions (creative development, production planning, approvals, timelines, budgets)

●      Exceptional briefing and storytelling ability: can translate a launch strategy into authentic creator-native content moments.

●      Deep fluency in gaming culture and creator ecosystems, including how gamers discover, discuss, and adopt new games/products across social platforms.

●      Strong creator judgment: ability to spot culturally relevant talent early, assess authenticity/fit, and anticipate community reaction

●      Strong communication skills, including written, verbal, and interpersonal communication.

●      Passion for gaming and community building.

●      Deep understanding of the digital, social, and media landscape, with the ability to identify and interpret emerging digital trends.

●      Proven ability to work independently, demonstrate creativity, strong attention to detail, and the ability to manage multiple projects simultaneously.

●      Familiarity with major content creator platforms, including YouTube, Facebook, TikTok, Instagram, and Twitch.

●      Experience developing and managing creator-led initiatives such as giveaways, contests, and community engagement programs.

●      Understanding of mobile gaming, free-to-play models, or live-service operations is a strong plus.

●      Strong project management skills with the ability to prioritize tasks and manage multiple initiatives effectively.

●      Data-literate: comfortable defining success metrics, reading creator performance signals, and using insights to optimize strategy

●      High integrity and compliance mindset, including understanding of disclosure requirements and brand safety expectations in Canada and globally

●      English required; French Canadian language proficiency is a plus.

●      Proficiency with collaboration and productivity tools such as Microsoft Office Suite, Google Workspace, Slack, and AI tools (e.g., ChatGPT, Copilot).

This posting reflects an active, existing opportunity at Sony Interactive Entertainment, and we’re excited to connect with candidates interested in joining our team. This is a contract position expected to last 12-18 months.   

As part of our recruitment process, we may use technology, including artificial intelligence, to support the review of applications and identify candidates whose experience aligns with the requirements of the role. All decisions are made by our hiring team, and these tools are used to support, not replace, human judgment.

We value diverse experiences and do not require prior Canadian work experience for this role.

Software Engineer II, Front End

Waterloo, ON

PlayStation is looking for a Software Engineer to build our next-generation technologies and applications. Are you ready for a rare opportunity to deliver high-quality, thoroughly tested code at one of the world’s most recognizable brands? We’re doing really cool things with web technologies like React, React Native, and more to keep PlayStation the #1 gaming platform in the world.

This is a hybrid role. We offer a flexible work-from-home policy. In-person meetings may sometimes be required. Otherwise, you can work in the office as much or as little as you prefer. We also host many social and team bonding events in our Waterloo campus. 

 The team

This team focuses on building Payments client experiences for PlayStation consoles, websites, mobile applications and beyond. These features serve millions of users around the world. If you strive for outstanding UX, improving performance for a fast experience, and the blend of games and technology, please apply. 

 Responsibilities:

• Develop, test and document business critical features and applications
• Work with Product Owners and Product Managers to understand feature requirements, capture technical requirements and craft solutions for components and applications for the PlayStation ecosystem
• Passionate about quality and strives to improve processes, proposes standard methodologies and drives their usage within the teams
• Developing JavaScript-based applications for PlayStation gaming consoles, web, mobile and future flagship Sony devices and services
• Building digital commerce solutions for PlayStation games, media content, subscription services and more
• Write robust unit and component tests to ensure reliability and prevent regressions.
• Work quickly and optimally in a fast-paced ever-evolving environment
• Work independently and collaborate with internal and external engineers
• Work with other team members by reviewing and giving feedback on pull requests and design plans
• Define and refine technical approaches that support performance, accessibility, and scalability.
• Exercise your feature building capabilities and collaborate within your team to optimize existing solutions as well
• Deploying platform experiences through CI/CD pipelines
• Monitoring software releases, analyze telemetry, and adapt to production data
• Continuously learn, experiment, and bring forward innovative ideas — participate in Hackathons and Café Days to help shape the future of PlayStation experiences.

 Required Qualifications:

• Bachelor's degree or equivalent, or 3+ years of relevant work experience instead of a degree
• 2-3 years of building product experiences with proficiencies in UI technologies
• A passion for robust sustainable and high-quality code
• Excellent communication and collaboration skills
• Strong technical, analytical, and problem-solving skills
• Capable of producing detailed design and development documentation

Preferred Qualifications:

• Using HTML, CSS, the JavaScript ecosystem and familiarity with popular frameworks like React, Angular, Jest, and TypeScript
• Familiarity with GraphQL, TanstackQuery, REST APIs, and containerization tools such as Docker.
• Understanding of build pipelines and CI/CD standards, especially across multiple platforms.
• Experience working with performance optimization, accessibility, and responsive design principles.
• Curiosity about AI-assisted development tools or automation that improves developer efficiency

Software Development Engineer in Test II (SDET II)

Summary

Would you like to help ensure the quality of PlayStation® peripherals and firmware? Join the team delivering innovative test solutions for PlayStation® Link™ devices, where your work will directly impact performance, stability, and the player experience.

Sony Interactive Entertainment has a great opportunity in the Quality Engineering department! We are seeking a self-motivated engineer who focuses on quality, consistency, and thoughtful testing practices to develop and maintain automated tests that support the performance and reliability of our products.

As a Software Development Engineer in Test II, you’ll work hands-on with our peripherals, independently own and drive automated test coverage for specific features, and collaborate with senior engineers and development teams to ensure system quality across multiple platforms.

We value collaboration, thoughtful testing, and continuous learning as a team.

Responsibilities

In this role, you’ll contribute to both the strategic and practical aspects of test automation across platforms.

• Develop and maintain automated tests in C for embedded firmware and Python for platform integration

• Own automation suites for assigned features, ensuring test reliability and comprehensive coverage

• Support and enhance automation frameworks used across hardware and platform-level testing

• Perform firmware integration testing on PlayStation® 5, PlayStation® Portal, and Windows

• Monitor test infrastructure, troubleshoot automation failures, and improve performance and stability

• Analyze test execution data to identify flaky or slow tests and contribute to runtime optimization

• Evaluate and integrate new tools and methodologies to improve testing efficiency and scalability

• Collaborate with QA, Development, and Product teams to align on test coverage and integration

Qualifications

We’re looking for someone who enjoys solving tough problems and collaborating with others to build high-quality systems.

• Strong Python scripting skills and hands-on experience with automation tools like pytest and Appium

• Experience programming in C or C++ (modern C++ preferred, e.g., C++17)

• Solid experience using Git for version control and working with CI/CD pipelines in Jenkins, including configuring jobs and troubleshooting failures

• Experience using test case management tools like qTest or TestRail

• Understanding of embedded firmware testing and hardware/software integration

• Ability to design and troubleshoot automated tests with minimal supervision

• Effective communication and collaboration skills in a cross-functional team

• Bachelor's degree or equivalent

Nice to Have

If you bring any of these, we’d love to hear about them!

• Experience with GitHub Actions

• Experience testing or interacting with Windows-based drivers

• Familiarity with PlayStation® SDK development

• Familiarity with basic electrical concepts such as current draw, voltage levels, battery diagnostics, and microcontroller-based measurements

• Curiosity about PlayStation® products and games

Service Reliability Engineer

Do you want to use transformative technologies to achieve greater scalability and efficiency? Do you want a career that combines your engineering skills and your passion for video gaming? Are you fascinated by the technologies behind the Internet and cloud computing? If so, join us!

As a part of Sony Computer Entertainment, the Gaming, Developer, and Future Technology group (GDFT) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond. Our SREs focus on three main things: overall ownership of production, production code quality, and deployments. The successful candidate will be self-directed and able to participate in the way we make decisions at different levels.

We expect our SREs to have opinions on the state of our service, and provide critical feedback during different phases of the operational lifecycle. We are engaged throughout the S/W development lifecycle, ensuring operational readiness and stability.

Requirements

• Minimum of 5+ years working experience in Software Development and/or Linux Systems Administration role.
• Strong written and verbal communication skills; able to work effectively with engineers and stakeholders.
• Willingness to participate in an on-call rotation and lead/assist in incident response
  
  

Skills & Knowledge

• 5+ years of experience in software development and/or Linux systems administration in production environments.
• BS in Computer Science or equivalent experience required. 
• Hands-on experience with Kong API Gateway or similar enterprise API gateway technologies.
  • Operate and troubleshoot the gateway in production: routing/services, plugins, TLS/cert management, authn/authz, and performance/latency tuning.
  • Own lifecycle and reliability practices: upgrades and configuration changes (IaC/GitOps), safe rollouts/rollback, monitoring, etc.
• Hands-on experience with Service Mesh technologies such as Istio, Linkerd or Kuma.
• Strong understanding of traffic management concepts, including routing, retries, timeouts, circuit breaking and traffic shifting (canary, blue/green)
• Familiarity with mTLS, service-to-service communication, and zero-trust networking principles
• Experience troubleshooting service mesh-related issues, including latency, connectivity, and policy misconfigurations
• Development experience in one or more of the following programming languages:
  • Python (preferred)
  • Bash, Go, Java, C++, or Rust

In addition, experience with:

• Distributed data storage at scale (Ceph, Rook)
• NoSQL at scale (MongoDB clusters, sharded Redis, Cassandra)
• Data Aggregation technologies. (ElasticSearch, Kafka)
• Scaling and running traditional RDBMS (PostgreSQL, MySQL) with High Availability
• Observability and incident management: Prometheus, Grafana, alerting/on-call workflows, post-incident review.
• Container orchestration (Kubernetes, Rancher) at scale
• Release Engineering (Package management and distribution at scale)
• S/W Performance analysis and load testing (QA or SDET experience: a plus)

Senior Graphics Programmer, Mobile (iOS/Android)

PlayStation Studios / San Diego Studio

Why PlayStation? Why San Diego Studio?

Come join San Diego Studio in bringing MLB The Show to mobile platforms. Our focus is on delivering innovative, high-quality gaming experiences, and we are seeking a Senior Mobile Graphics Programmer to help advance the visual and technical quality of our mobile title on iOS and Android.

In this role, you will be responsible for developing and optimizing real-time graphics systems specifically for mobile devices, ensuring strong performance, scalability, and visual fidelity across a wide range of hardware configurations and device capabilities.

You will focus on writing and optimizing our mobile rendering engine, debugging graphics and performance issues, implementing new visual features, and ensuring the game takes full advantage of platform-specific capabilities across Apple and Android ecosystems.

The ideal candidate possesses strong problem-solving abilities, sharp attention to detail, and thrives both independently and in collaborative, cross-functional teams. They are passionate about GPU architecture and real-time rendering innovation, skilled in profiling and optimizing complex graphics systems, and experienced in shipping high-quality graphics features on constrained mobile hardware.

Responsibilities:

• Develop, optimize, and maintain real-time rendering systems and graphics features specifically for mobile platforms (iOS and Android)

• Identify and resolve performance bottlenecks related to rendering, memory usage, thermal constraints, battery usage, and device-specific hardware limitations

• Ensure compatibility, stability, and performance across a broad range of mobile devices, from high-end flagship phones/tablets to lower-spec hardware

• Implement scalable graphics systems that support varying performance tiers, screen resolutions, refresh rates, and GPU capabilities

• Work with platform-specific graphics APIs and technologies such as Metal and Vulkan

• Optimize shaders, rendering pipelines, texture usage, and asset memory footprint for mobile GPU architectures

• Implement requested graphics features and enhancements in collaboration with the broader engineering, art, and rendering teams

• Debug graphics issues across different chipsets and vendors

• Stay current with emerging rendering techniques, mobile GPU technologies, and platform advancements to drive visual improvements and technical innovation

Required Qualifications:

• Bachelor's degree in Computer Science, Mathematics, or a related technical field

• 5+ years of experience programming in C++ with a focus on performance-critical applications

• Strong experience with graphics programming on mobile platforms, including low-level graphics APIs such as Metal or Vulkan

• Proficiency in GPU shader programming and optimization for mobile platforms

• Strong foundational math skills, especially linear algebra, geometry, and trigonometry

• Hands-on experience with graphics profiling and debugging tools for mobile development

• Proven ability to debug and optimize rendering performance across a wide range of mobile hardware and operating system versions

• Strong understanding of the constraints and tradeoffs involved in mobile rendering, including memory bandwidth, battery usage, thermal throttling, frame pacing, and device fragmentation

Preferred Qualifications:

• Experience shipping one or more mobile games or interactive applications on iOS and/or Android

• Familiarity with platform-specific development environments and tools such as Xcode, Microsoft Visual Studio, GPU frame debuggers, and mobile performance analyzers

• Experience optimizing rendering systems for a variety of mobile GPU architectures

• Understanding of scalable rendering techniques for mobile, including dynamic resolution, LOD systems, texture streaming, and efficient post-processing

• Familiarity with scripting languages such as Python is a plus

• Experience working on cross-platform rendering systems is highly desirable

• Passion for sports games and delivering visually compelling real-time experiences on mobile devices

.

Business Analyst, Corporate Planning

12-Month Contract (via YOH Staffing)

Our Global Vendor Management team is growing, and we’re looking for a collaborative, solutions-oriented Business Analyst to help scale and evolve our vendor operations.

In this role, you’ll own day-to-day contract and vendor relationship management while driving the global Procure-to-Pay (P2P) process across hardware and services. You’ll partner cross-functionally with Legal, Finance, and business stakeholders to ensure compliance, optimize vendor performance, and improve contract lifecycle processes.

This is a highly visible role with global scope (US, EU, JP, APAC), where you’ll lead business planning discussions, influence vendor strategy, and implement process improvements that enhance efficiency and scalability.

What You'll Do: 

• Handle multiple vendor relationships and contracts across cross-functional teams
• Lead the end-to-end Procure-to-Pay (P2P) process (contracts, POs, invoicing)
• Analyze vendor performance and contractual data; provide insights and recommendations
• Build and present vendor performance dashboards and financial reports to stakeholders and leadership
• Ensure contract and purchasing activities comply with Legal and Finance policies
• Maintain accurate contract and PO tracking within internal systems
• Guide internal stakeholders on vendor and contract management best practices
• Support business planning, vendor strategy sessions, and operational meetings
• Identify and implement process improvements across vendor management and contract lifecycle

What We're Looking For: 

• 5+ years of experience, including 3+ years in a technology-related environment
• Hands-on experience with Procure-to-Pay processes
• Experience working with cross-functional teams and collaboration tools
• Shown experience leading end-to-end P2P processes (contracts, purchase orders, payments)
• Strong analytical mindset with the ability to translate data into actionable insights
• Ability to handle multiple priorities in a fast-paced, global environment
• Excellent communication and presentation skills across all levels of the organization
• Highly collaborative, proactive, and detail-oriented
• Experience influencing stakeholders and driving process improvements
• Strong operational rigor with a track record in vendor and contract management

Technical & Tools Experience: 

• SAP (SRM), Coupa (PO creation and invoicing)
• Contract management tools (e.g., Agiloft)
• Ticketing systems (ServiceNow, Jira, Zendesk, Salesforce)
• Collaboration tools (Slack, Microsoft 365, Google Drive, Box, Confluence)

Preferred Experience: 

• Bachelor’s degree or equivalent experience
• Experience with Data Center Operations or Services
• Familiarity with hardware procurement (servers, racks, switches)
• Experience handling vendor contracts related to data center services or circuits

#LI-SV1

We are looking for an inspirational and hardworking person to join the Security Engineering team at SIE! You'll be joining a team of innovative engineers who are unified in their mission to make PlayStation the best and most secure gaming platform. This support is fulfilled by minimizing impact to the platform while ensuring security needs are met. This role is highly technical and requires a shown grasp of security principles and how they are applied to production environments. As a member of the Cloud Security team you will assist in the planning, design, development, testing, and management of security tools and controls that provide protection and visibility of our cloud environments.

Role Description:

Provide cloud security capabilities that are proactive, preventive-focused models that address modern threats, including those driven by AI-enabled attack techniques. Expanding into next-generation security domains such as AI/ML security, container security, and advanced threat detection and response.

We are seeking a highly experienced Cloud Security Engineer (Staff) to define and drive security architecture, strategy, and engineering practices across multi-cloud and hybrid environments. This role will serve as a technical leader responsible for securing cloud-native and AI-driven systems at scale while influencing security outcomes across multiple teams and departments.

Key Responsibilities

• Define and drive cloud security strategy, architecture standards, and technical roadmaps across cloud and AI-enabled environments
• Lead the design and implementation of preventative security controls, leveraging automation and AI-driven capabilities to reduce risk and improve detection and response
• Architect and secure complex multi-cloud and hybrid environments across AWS, Azure, GCP, and on-premise infrastructure
• Define and implement security architecture for AI/ML workloads, including model pipelines, data protection, and AI-integrated applications
• Identify and establish controls to mitigate AI-specific risks such as prompt injection, data poisoning, model leakage, and adversarial inputs
• Influence security and engineering practices across multiple teams and departments, driving adoption of secure-by-design principles
• Own the security outcomes of key cloud and AI initiatives, ensuring successful delivery and measurable risk reduction
• Establish and evolve DevSecOps and Infrastructure-as-Code (IaC) security standards, integrating security controls into CI/CD pipelines at scale
• Drive adoption and optimization of CNAPP platforms and related tooling to improve risk visibility and remediation across cloud, container, and AI environments
• Define and implement security architecture for containerized platforms (Kubernetes/EKS/GKE/AKS), including cluster hardening, workload isolation, image supply chain security, and runtime protection controls
• Lead the evolution of detection and response capabilities, integrating cloud telemetry, Cloud EDR, and advanced security analytics
• Conduct and guide threat modeling and risk assessments (Attack Surface Management, Data Security Posture Management, etc.) for complex cloud-native and AI-enabled systems
• Architect and deliver automation frameworks and security services to improve scalability and operational efficiency
• Provide technical leadership and mentorship to engineers, influencing department-level goals and technical direction

Qualifications:

• Bachelor’s degree or equivalent in Computer Science, Information Security, or related field
• Proven experience defining and securing large-scale cloud and hybrid architectures (AWS, Azure, GCP, On-Premise)
• Deep expertise in cloud security architecture, including IAM, network segmentation, encryption, and secure design patterns
• Strong programming and automation experience, with the ability to design and scale security engineering solutions
• Extensive experience implementing DevSecOps practices and securing Infrastructure-as-Code (IaC) workflows
• Expertise working with container technologies (Kubernetes, Docker, EKS, GKE, AKS)

AI / ML Security Expertise

• Deep understanding of security risks in AI/ML systems, including prompt injection, data poisoning, model leakage, and adversarial inputs
• Experience defining and securing AI/ML architectures, including training pipelines, inference systems, and AI-integrated applications
• Strong knowledge of data security and privacy controls in AI systems
• Familiarity with frameworks such as OWASP Top 10 for LLMs and NIST AI Risk Management Framework
• Experience securing advanced AI patterns such as LLM integrations, APIs, MCPs, RAG pipelines, or model services (preferred)

Security Tooling & Operations

• Experience leading implementation and adoption of CNAPP platforms
• Deep understanding of cloud detection and response, IaC scanning, and runtime protection
• Strong background in security prevention, detection, and response strategy

Additional Experience

• Experience designing highly scalable, resilient, and secure architectures across application, network, and data layers
• Experience influencing technical direction across multiple teams or departments
• Relevant certifications (e.g., ISC2, GIAC, AWS, Azure, GCP) preferred
• Experience working across multi-OS and distributed environments

As a part of Sony Computer Entertainment, the Gaming, Developer, & Future Technology Group (GDFT) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.  

Our Service Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers.  We do this by influencing design and operational decisions towards the overall stability of the gaming service. 

We expect our SREs to have opinions on the state of our network, what we are doing right, and what can be improved. They are empowered to say when new features are ready for production, and work with other teams to ensure the quality of production releases.  As an SRE, you will provide technical guidance and be able to influence decisions about the S/W engineering process as well as provide guidance in operational processes.  In this leadership role you will be influencing the outcome of Service Delivery and S/W automation engineering. 

Responsibilities 

• Build and manage a team of engineers across many time zones who work to analyze and maintain service stability by documenting policies in a 24/7/365 operation. 
• Own the day-to-day health, uptime and reliability of all networks, servers, storage, and ancillary infrastructure to fulfill the mission of unyielding site stewardship. 
• Work closely with multi-functional teams collaborating on negotiating requirements, specifications, schedules, quality, and technical acceptance criteria. 
• Work closely with Project Management, Operational and Engineering peers to develop innovative technical solutions that meet FTG’s needs with respect to functionality, performance, scalability, and reliability. 
• Identify tactical issues and emerging areas of concern. 
• Develop reports and feedback to inform technical solutions that meet design needs. 

Requirements 

• BS in Computer Science or equivalent experience required. 
• Proven experience managing an operations organization in a 24/7 global infrastructure as well as a record of individual technical achievements. 
• A strong background in Internet service deployments and a deep understanding of Linux and Internet technologies. 
• A natural team leader who can motivate and encourage personal advancement. 
• Excellent project management skills and the ability to work in a fast-paced and hectic work environment. 
• Capable of technical deep dives into code, networking, systems, and storage with very experienced engineers. 
• Capable of leading a discussion with executive management. 
• Demonstrated experience in network and large-scale Linux system troubleshooting and maintenance practices. 
• Must be willing to travel to domestic and international datacenters and office locations. 

Job Summary

Join PlayStation as a Tools & Build Software Engineer to drive the future of CI/CD, designing and optimizing scalable pipelines for global game development. This role offers the chance to lead critical initiatives, mentor talent, and shape best practices in a dynamic entertainment leader.

Job Role Responsibilities:

• Design, develop, and maintain scalable CI/CD pipelines across diverse platforms (PlayStation consoles, Web, Mobile, PC) with a focus on Jenkins and GitHub Actions
• Modernize and standardize build, test, and release workflows across teams, ensuring reliability, speed, and developer efficiency
• Partner closely with engineering, QA, and operations teams to understand their workflows and proactively build solutions that remove friction
• Own the strategy for pipeline health: implement monitoring, automated recovery, and continuous improvements to minimize build/test failures and downtime
• Develop tools and frameworks to improve build reproducibility, dependency management, and artifact handling
• Collaborate with global teams to drive alignment on CI/CD strategy and support large-scale software delivery at PlayStation

Minimum Requirements:

• Strong understanding of software engineering fundamentals, including object-oriented principles, data structures, and algorithms
• Experience with version control (Git, GitHub)
• Hands-on experience with Jenkins and/or GitHub Actions at scale
• Experience with containerization (Docker) and working with Linux-based build environments
• Proven ability to design and maintain scalable build and automation pipelines in complex engineering environments
• Excellent problem-solving and debugging skills in CI/CD contexts

Preferred Requirements:

• Experience leading CI/CD initiatives or driving adoption of new build/release systems across multiple teams
• Experience with Kubernetes or similar orchestration technologies
• Knowledge of Linux and Windows build environments, including cross-compilation or multi-platform support
• Familiarity with build acceleration techniques (caching, parallelization, artifact repositories)
• Excellent communication and collaboration skills, with the ability to influence across engineering organizations

#LI-RG1

Are you looking for a challenge?

We are seeking a Software Engineer to join the team to develop, maintain, and improve the framework powering a rich set of user experiences on multiple platforms.

What you will be doing?

• Implement and improve framework features and SDKs across multiple platforms while collaborating with application teams to help them meet their feature and performance requirements

• Build clean, well-documented, and reusable APIs to simplify integration with platform services

• Ensure SDKs are performant, scalable, and backward-compatible across versions

• Collaborate with framework, and application teams to define SDK requirements and developer experience

• Create and maintain developer documentation, sample apps, and integration guides

• Debug and resolve integration issues reported by partner teams or SDK consumers

• Continuously improve SDK usability, reliability, and adoption

• Collaborate with team lead and peers to seek/give feedback on pull requests, gather technical requirements and technical design documents

What we are looking for?

• B.S. degree in Computer Science or equivalent fields

• 3-5 years of professional software development experience

• Experience writing high-performance code in C++

• Experience with Jenkins or any CI/CD tools

• Experience writing JavaScript and/or TypeScript with popular frameworks like React, Angular, Ember and similar.

• Solid understanding of API design principles, versioning, and backward compatibility