Sales Systems Analyst (contract)
San Mateo, CA (hybrid) 
**Please note, this is a 12-month contract position, through our Staffing Partner

The Sales Systems Analyst role at PlayStation is an outstanding chance to join a leading team in San Mateo, CA. You will be key in managing and improving our main sales applications. Your work will maintain data accuracy and provide clear, useful business insights that support decision-making throughout the company. This position suits someone ambitious, highly skilled, and who enjoys working in a cooperative setting.

The ideal candidate will combine technical competence with strong analytical and problem-solving skills. You will enjoy cross-functional collaboration and have a proactive approach toward process improvement and system enhancement, making a significant impact on our sales operations.

Key Responsibilities

Business Tools & Data Management

• Manage and maintain core sales applications, including SAP IBP and Alloy.ai, ensuring efficient performance and user experience.

• Coordinate system upgrades, refreshes, and integrations to ensure operational continuity and data integrity.

• Respond to end-user support requests, providing timely solutions aligned with guidelines and business priorities.

• Manage user access and roles, ensuring appropriate segregation of duties and compliance with governance standards.

• Collaborate with cross-functional teams to troubleshoot and resolve system and integration issues.

• Partner with collaborators to identify, scope, and implement system enhancements, updates, and improvements.

• Develop and maintain comprehensive system documentation; conduct user training to drive adoption and proficiency.

• Support data analysis, audits, and reporting activities to maintain high-quality, reliable data.

• Ensure accuracy and integrity of data imports/exports and maintain data processes across systems.

• Participate in system-related projects and initiatives as needed.

Business Reporting

• Lead the creation, prioritization, and delivery of reporting and analytics solutions based on existing requirements and business needs.

• Recommend improvements to reporting methods, processes, and tools to improve the value and accessibility of business insights.

• Maintain elevated standards of data accuracy and availability across systems and reports.

• Provide leadership and mentorship to internal collaborators on effective reporting and analytics methods.

Business Planning

• Support and analyze regional retailer and distributor forecast plans to align with company financial objectives.

• Lead the maintenance of weekly, monthly, and annual field plans within SAP IBP, enabling a data-driven business model.

• Provide project leadership for small to medium cross-functional initiatives, including meeting facilitation, documentation, and system upkeep.

Qualifications

• Bachelor’s degree or equivalent in Business, Information Systems, Data Analytics, or related field.

• 3–5 years of experience in business systems management, sales operations, or data analysis.

• Hands-on experience with IBP, Alloy, or similar planning and analytics tools preferred.

• Strong understanding of data management principles, system integrations, and reporting frameworks.

• Familiarity with programming languages such as SQL, HTML, or Python.

• Advanced Excel and data visualization skills; experience with BI tools (e.g., Power BI, Tableau, DOMO) is a plus.

• Excellent analytical, organizational, and communication skills.

• Ability to prioritize effectively and collaborate in a cross-functional environment.

Role Overview: 

To support our peripherals expansion in the exciting area of PC and off-console gaming, we are looking for an experienced Senior Analyst to join us and help direct and grow our product portfolio in off-console gaming. 

The role will be working closely with the leadership teams across Channel Sales and Operations (CSO), alongside colleagues in Finance, Marketing, Product Development and territory sales teams. 

The successful candidate will work across the organisation using their experience in off-console peripherals to support the analysis and forecasting of new products through greenlight planning and into market execution, influencing the direction of PlayStations growth. 

What you'll be doing: 

• Primary source of off-console peripherals forecasts within SIE. Including new product introductions. 
• Support strategic initiatives such as new product launches, regional expansion or channel development by providing market insights and modelling potential outcomes. 
• Alongside the Snr Analyst Peripherals for On-console, to work closely with Commercial Planning, Product Marketing and Finance to support Green Light (GLE) process. 
• Share best knowledge and support to territory teams in bringing new and existing peripherals to PC channels. 
• Develop and maintain forecasting models (volume, value) for PC peripherals across major geographies and channels (e.g., retail, e-tail, OEM). 
• Monitor emerging PC hardware accessory trends and assess their implications for our business. 
• Coordinate market research and analysis on PC peripherals globally: trend identification, market sizing, segmentation, pricing, growth drivers, barriers. 
• In liaison with SP&A Insight Team, track and benchmark competitor activity, channel developments, consumer demand shifts and macro-factors that impact the PC market. 
• In liaison with SP&A Insight Team, generate actionable insights and recommendations for product planning, business strategy and go-to-market execution. 

What we're looking for: 

• 8+ years (or equivalent) of working in a product planning, analysis, or sales forecasting role ideally in a supplier of ‘off console’ gaming accessories.  
• Deep understanding of gaming peripherals categories and trends by product group, region, and route to market. 
• Experience of communicating effectively and persuasively with senior stakeholders using data led arguments and identifying areas of risk or uncertainty.  
• Familiarity with external information and reports pertinent to off-console gaming peripherals. 

Desirable:  

• A passion for analysis, modelling, forecasting and for gaming in general. 
• Highly numerate, a confident and persuasive communicator 
• Intellectual bandwidth to manage multiple stakeholders across geographies and functional specialisms. 
• An ability to manage multiple tasks and projects with a keen eye for detail 
• Relationship builder, who can communicate at different levels of the organisation effectively. 
• Able to identify and develop opportunities to improve, innovate and/or pioneer new ways of working through continuous process improvement practices. 

Role Overview: 

To support our peripherals expansion in the exciting area of PC and off-console gaming, we are looking for an experienced Senior Analyst to join us and help direct and grow our product portfolio in off-console gaming. 

The role will be working closely with the leadership teams across Channel Sales and Operations (CSO), alongside colleagues in Finance, Marketing, Product Development and territory sales teams. 

The successful candidate will work across the organisation using their experience in off-console peripherals to support the analysis and forecasting of new products through greenlight planning and into market execution, influencing the direction of PlayStations growth. 

What you'll be doing: 

• Primary source of off-console peripherals forecasts within SIE. Including new product introductions. 
• Support strategic initiatives such as new product launches, regional expansion or channel development by providing market insights and modelling potential outcomes. 
• Alongside the Snr Analyst Peripherals for On-console, to work closely with Commercial Planning, Product Marketing and Finance to support Green Light (GLE) process. 
• Share best knowledge and support to territory teams in bringing new and existing peripherals to PC channels. 
• Develop and maintain forecasting models (volume, value) for PC peripherals across major geographies and channels (e.g., retail, e-tail, OEM). 
• Monitor emerging PC hardware accessory trends and assess their implications for our business. 
• Coordinate market research and analysis on PC peripherals globally: trend identification, market sizing, segmentation, pricing, growth drivers, barriers. 
• In liaison with SP&A Insight Team, track and benchmark competitor activity, channel developments, consumer demand shifts and macro-factors that impact the PC market. 
• In liaison with SP&A Insight Team, generate actionable insights and recommendations for product planning, business strategy and go-to-market execution. 

What we're looking for: 

• 8+ years (or equivalent) of working in a product planning, analysis, or sales forecasting role ideally in a supplier of ‘off console’ gaming accessories.  
• Deep understanding of gaming peripherals categories and trends by product group, region, and route to market. 
• Experience of communicating effectively and persuasively with senior stakeholders using data led arguments and identifying areas of risk or uncertainty.  
• Familiarity with external information and reports pertinent to off-console gaming peripherals. 

Desirable:  

• A passion for analysis, modelling, forecasting and for gaming in general. 
• Highly numerate, a confident and persuasive communicator 
• Intellectual bandwidth to manage multiple stakeholders across geographies and functional specialisms. 
• An ability to manage multiple tasks and projects with a keen eye for detail 
• Relationship builder, who can communicate at different levels of the organisation effectively. 
• Able to identify and develop opportunities to improve, innovate and/or pioneer new ways of working through continuous process improvement practices. 

Benefits: 

• Discretionary bonus opportunity 
• Hybrid Working (within Flexmodes) 
• Private Medical Insurance 
• Dental Scheme 
• 25 days holiday per year 
• On Site Gym 
• Subsidised Café 
• Free soft drinks 
• On site bar 
• Access to cycle garage and showers 

Asia Sales Operations – Sales Operations Senior Executive

As a Sales Operations Senior Executive, you will own the end-to-end sales order lifecycle across Asia Distributor and Commercial network - primarily supporting Asia distributors and channel partner sales orders from order receipt through to delivery execution, dispute/returns resolution, and performance reporting. You will partner closely with Commercial Planning, Finance, Operations, and 3PL warehouses to ensure accurate master data, compliant order processing, and consistently excellent distribution experience.

What you’ll be doing

• Manage back-catalog and new-release distributor and commercial sales order processing: review, validate, and accurately process distributor/channel partner orders while ensuring compliance to order requirements.

• Act as the primary point of contact for order administration during coverage periods (e.g., planner leave), ensuring continuity of service.

• Own EDI / order transmission exception management: investigate non-receipt or transmission errors, coordinate fixes, and confirm re-processing.

• Maintain purchase order forms, purchase pricing/assortment lists, and presell SKU set-up, ensuring data accuracy across systems.

• Coordinate outbound execution with 3PL warehouses: create deliveries, validate dispatch readiness, and ensure day-one launch requirements are met for Asia distributor launches.

• Manage distributor and transport bookings: coordinate delivery schedules with distributors/key accounts and collaborate with Freight Forwarders on shipment bookings as required.

• Collaborate closely with MDG team to ensure operational continuity; serve as the primary functional backup for distributor data workflows during peak volumes or resource absences (e.g., holiday cover) to maintain uninterrupted onboarding and data integrity.

• Support the monthly demand and supply planning process by updating production order and inventory data in the Rolling Forecast (RF) file, ensuring the commercial team has an accurate supply picture for their alignment meetings.

• Coordinate the rework order process by aligning monthly schedules and new product launch requirements to ensure inventory is ready when needed, helping the team maintain a smooth flow of product to market.

• Own distributor dispute and returns escalation: respond to order queries (ETAs, delivery concerns), re-process problematic returns, and coordinate damaged stock recoveries with freight partners.

• Drive process improvement and project delivery: streamline operational workflows, enhance booking processes, and support workflow/tool upgrades (e.g., SAP / SharePoint) in partnership with cross-functional stakeholders.

• Build and maintain KPI reporting to monitor order turnaround time, open order aging, and launch readiness; provide insights and corrective action recommendations.

• Maintain product serial number records to support end-customer registration, ensuring accurate traceability from production through to the final user for warranty and service purposes.

• Coordinate FTA processing for active lanes; manage the necessary documentation and certificates of origin to ensure current shipments successfully qualify for preferential duty rates.

What we’re looking for

• 6+ years of experience in Sales Operations / Sales Administration, ideally supporting South Asia distributor and channel partner networks.

• Strong end-to-end order management expertise (back-catalog and new release), including customer compliance checks and backorder management.

• Hands-on experience with ERP and order management tools (e.g., SAP), plus working knowledge of EDI processes and issue resolution.

• Solid understanding of outbound logistics concepts (3PL warehouse coordination, delivery creation, transport/booking processes).

• Proven ability to manage disputes and returns workflows, including escalation handling and root-cause problem solving.

• Strong analytical capability: KPI definition, reporting, and insight generation to improve operational performance.

• Excellent stakeholder management and communication skills; able to influence cross-functional teams and mentor junior team members.

• Ability to work independently, prioritize multiple workstreams, and deliver improvements within defined policies and practices.

Desirable

• Experience supporting workflow automation platforms (e.g., SAP, SharePoint) and/or sales operations systems integrations.

• Exposure to master data governance (MDG) processes and data quality controls.

• Continuous improvement experience (Lean / Six Sigma) applied to sales ops or supply chain workflows.

• Experience in consumer electronics, gaming, or fast-paced new product launch environments.